LateRooms.com Reviews - www.laterooms.com

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Latest Reviews

“seaways hotel south sheilds”

Written on: 30/07/2014 by 78Greer (1 review written)

just stayed one night. its an idealguest house close to all ameanities. we found the staff friendly and helpful the house was very clean and catered to our needs nice and relaxing breckfast was good booked again for next month. the only downfall was the bed was hard i slept ok as i was so tierd!!… Read Full Review

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“Worst Travel Booker”

Written on: 18/07/2014 by upWarren254 (1 review written)

I booked accommodation through LateRooms and due to unforeseen circumstances had to cancel and according to their site they charge no booking fee or cancellation fee. That's a joke as when I called to cancel I was told I was unable to have a refund and I would lose the full amount. I found this astonishing as I was cancelling 4 weeks before checking in. I'm still out of pocket and taking this further. I wouldn't use LateRooms ever again nor will I recommend them to anyone. Stay clear… Read Full Review

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Laterooms.com's Comment

Written on: 19/07/2014

Hi,
Thanks for leaving your feedback about your recent booking. I was sorry to hear of your dissatisfaction with this reservation. Bookings made through our site have different cancellation policies, as determined by the hotel in question, and it could be that you booked an advance purchase rate booking which are non refundable in the case of cancellation.
If you wish to reply to this message and provide your booking reference number I will gladly look into this for you.
John

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Jarman_Ah's Comment

Written on: 25/07/2014

Yes! Absolutely! "Worst Travel Booker". I hope everyone reads your story carefully. I second it... my cousin in England, who tried to deal with them on my behalf, will "third" it. In the last twelve or fourteen years I have made use of upwards of twenty travel bookers, and I have to say they have ALL been highly satisfactory -- peas in a pod, really -- except this one. Thety may OFFER you free cancellation (as they did to me), but just try to get them to follow through with it! The excuses for why you CAN'T cancel your booking are legion, and, the more you argue and demolish each new excuse, the more bizarre their reasons become. After weeks of saying that they never tried to cancel the booking because their security requirements for the cancellation weren't fully met, they finally said that they HAD rung the hotel to cancel the booking, but that there was a "language problem" (the hotel is in Palermo, Sicily, not -- as you might have expected -- Ulaanbaatar, Mongolia, or Addis Abbab, Ethiopia), and, finally, that the hotel had decided to enforce its own cancellation policy and overrule the booking form laterooms had provided, and so, narturally, this had nothing to do with them and that the customer would just have to forfeit the full amount. Their "helpful" suggestion was that I should just pass on the loss to my travel insurance company... laterooms wants nothing to do with any talk aboiut THEIR obligations. I've had weeks and weeks of emails and excuses from laterooms, and I will publish the full story (with direct quotes from their responses) when the last chapter has finally been written... but until then, take care. All those other travel sites -- booking.com, ratestogo, onhotels, easytobook, hotelTravel, alpharooms, etc etc -- all do their job efficiently and with the customer's interests high on their list of priorities. Stick with them and give laterooms a WIDE berth.

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Laterooms.com's Comment

Written on: 25/07/2014

Hi,
Thank you for taking the time to leave your comments. I was concerned reading the issues that you raised and I would like to apologies for the inconvenience caused. If you would like me to look into this matter for you, if you could provide me with your booking reference number I will happily assist.

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Laterooms.com's Comment

Written on: 27/07/2014

Hello, which booking is this regarding, Jarman_Ah? I can look into this if you want. (David)

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“False advertisment on cancelation policy!”

Written on: 16/07/2014 by Powermh495 (1 review written)

I will not be using Late Rooms again after being lured into a false sense of security regarding a cancelation policy for a hotel. The description before proceeding to booking states 'Cancellation is 48 hours prior to arrival or the total stay will be taken'. When I tried to cancel 96 hours prior to arrival, Late Rooms told me the policy was an advance credit card rate which was non refundable and non transferable. They told me, with an unprofessional giggle, that the description was an old one… Read Full Review

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Laterooms.com's Comment

Written on: 17/07/2014

Hi,
I am sorry to hear of your experience but it has been confirmed that one of my colleagues has resolved the issue. If you need any other help you know where to get us. (Sacha)

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Jarman_Ah's Comment

Written on: 25/07/2014

Hi! I wrote to you some days ago, as a kind of "last ditch" help. I hope you can "resolve" the matter for me also., and in a more satisfactory way than your Customer Solutions people (they just sent an email saying that, as I hadn't replied fast enough to meet their requirements, they had marked the matter as RESOLVED... which, of course, seems to be laterooms -speak for "no refund".

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Jarman_Ah's Comment

Written on: 25/07/2014

There were no giggles when I contacted the Customer Solutions Department, but maybe that's because you can't laugh on email. Telephoning isn't so easy, because they don't always pick up the phone, and when you're ringing internationally, that's a real worry... precious hours tick by and your cancellation deadline is getting inexorably closer. With most of the booking sites, all it takes is to log on and press the "cancel this booking" button, but not laterooms.... their site announces that they need you to ring them (the telkephone number they give you has bno country code... they don't want to make it easy for you!) and quote your booking number. When you (finally) manage to do this, you find that this is not nearly enough for laterooms; there's a LONG list of questions to answer (none of these are mentioned on their booking form), to guard, they tell me, against "fraud against the booking". The thought of a gang of international fraudsters hacking into passwords and/or booking numbers, and maniacally cancelling people's hotel bookings all over the world was enough to make ME giggle, but laterooms, it seems, is desperately worried about this. So the qquestions go on and on until there's one you can't answer, and then they say, "Well, in that case, the booking can't be cancelled". Even when you finally DO ring them back with the detail they required, that doesn't mean they will cancel... their commission means too much to them for that! Now comes the delaying, obstructing, and confusing tactics, where they tell you one thing and then deny it, blame you and then blame the hotel (some hotels around the world, they seem aghast to find, don't even speak English!), but the bottom line is always the same: there won't be any refund, regardless of what they offered on the booking form. They'd rather you took it up with your travel insurance company.... then their commission is safe. Laterooms is the only booking site I've ever used that I would never use again, and am warning people off. Have nothing to do with them.

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Laterooms.com's Comment

Written on: 27/07/2014

Hello, which booking is this regarding, Jarman_Ah? I can look into this if you want. (David)

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“very pleasantly surprised”

Written on: 15/07/2014 by bonzojones1 (1 review written)

have just returned from llandudno stayed at the iris hotel dont be afraid of staying there the bad reviews dont do it justice had a lovely time at the hotel all the staff were fantastic the room we had was with a sea view breakfast was lovely and so was dinner going back to stay there again in october… Read Full Review

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“Great stay”

Written on: 15/07/2014 by maverick1963 (1 review written)

Had a great stay here with my wife and dog,they made us feel really welcome which is all down to mine hosts and there staff namely John and Martin and not to forget Dora the Jack russell,will definetely stay again without question. Thanks again for a great stay Jules,Paul and Darcy… Read Full Review

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“easy and straightforward”

Written on: 06/07/2014 by yjMorrow230 (1 review written)

very informative and lots to choose from. simple to book with plenty of feedback… Read Full Review

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“Good will use again”

Written on: 03/07/2014

site very easy to use. hotel very clean and spacious,food good.whole experience excellent will recommend and will deffinately stay here again… Read Full Review

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“Helpful”

Written on: 03/07/2014 by KennedyFoley204 (1 review written)

Managed to book a room one month after I actually wanted to stay due to booking after midnight when too tired. Hotel honoured stay and even price, Late rooms were very helpful in cancelling the wrong booking. As a result I'm staying there again right now, booked through Late Rooms… Read Full Review

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“LateRooms.Com Review”

Written on: 02/07/2014 by Greensparks (1 review written)

Quick & Easy to site navigate, Easy to book! Well done LateRooms.com!!! This review is based on my recent experience on using the site!… Read Full Review

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“Not Slept in hotel ye”

Written on: 02/07/2014 by LamarRose (1 review written)

Found the hotel easy enough, not stayed at hotel yet but the price seems fair considering location… Read Full Review

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“oak inn worcester”

Written on: 02/07/2014 by jlChase1971 (1 review written)

clean and comfy huge breakfast very good value will go back… Read Full Review

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“was it easy”

Written on: 02/07/2014 by Seamusa182 (1 review written)

I found the process of booking easy .In this instance I had to cancel due to the other party being taken ill I then had to cancel this is usually done over the phone but that did not work so waited for operative while listening to "muzak"this was actually quite brief.Was asked if I needed any further help said "no thanks"and that was that.So it did not become a chore… Read Full Review

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“Informative, reliable and great prices”

Written on: 02/07/2014 by Taylor303 (1 review written)

LateRooms always have a good selection of accommodation, plenty of information and great prices. I always use them to book a stay, no matter how long for. It's good to see other users views and I make my choices based on this information… Read Full Review

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“Easy does it.”

Written on: 01/07/2014

Don't book rooms very often but found this very simple. Would not hesitate to use again… Read Full Review

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“Late Rooms. Com”

Written on: 01/07/2014 by KM71 (1 review written)

We have used late rooms.com on various occasions to different locations and have found them to be easy to use, accurate in hotel descriptions and have had no problems. We will continue to use them in future bookings… Read Full Review

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“Last minute booking. ”

Written on: 01/07/2014 by Debbs74 (1 review written)

Late rooms found us the perfect place to stay last minute. Will defo use them again. I would definitely recommend them to friends and family. Infancy the whole process was faultless… Read Full Review

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“Easy with Late Rooms”

Written on: 01/07/2014 by CarsenWyatt405 (1 review written)

I HAVE USED THEM BEFORE AND HAVE HAD NO PROBLEMS, EVERYTHING HAS WORKED OUT PERFECTLY. THEY HAVE SUCH A VAST ARRAY OF HOTELS, BED AND BREAKFASTS AND GUEST HOUSES… Read Full Review

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“Had a first class stay couldn't fault anything very...”

Written on: 01/07/2014 by triciathacker. (1 review written)

Had a first class stay couldn't fault anything very friendly and helpful staff would use again and recommend to all my friends… Read Full Review

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“my four day trip to london”

Written on: 01/07/2014 by Diaziu13 (1 review written)

Westminster college very hard to find on The actual road at 10 30pm.but shopkeepers were very Helpful.once found was very pleased with room and bathroom.room was clean and big for the price College very handy to shops and tube station Overall I was very pleased with my stay and would stay At Westminster halls no problem… Read Full Review

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“Choice with information”

Written on: 30/06/2014 by Malakaip450 (1 review written)

Hi- it was good to be able to choose an inexpensive hotel for a break where we just wanted a base. The info presented was useful and the booking process easy… Read Full Review

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