LateRooms.com Reviews - www.laterooms.com

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Latest Reviews

“Not enough information”

Written on: 06/07/2016 by JairBeach267 (1 review written)

I recently booked B&B accommodation in Oban, paying £70 up front for our room & breakfast. When I phoned the guesthouse regarding a query I had, I happened to mention that we would be leaving early the following morning, only to be told we would not get any breakfast. There is no information re this on your site & I think potential customers should be informed re breakfast serving times so that they might make a better informed decision about whether they want to book or not… Read Full Review

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Laterooms.com's Comment

Written on: 19/07/2016

Hi,
Thank you for your feedback, I do apologize for the distress.
Relevant hotel information is displayed on our website to enable customers to read before processing a booking and this information is uploaded by the property. Also you have the ability to read guests reviews of as to enable you make the rightful decision before submitting your booking through our website. Once again I sincerely do apologize for any inconvenience caused. Regards, David.

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“ TOTALLY INCOMPETENT”

Written on: 28/06/2016 by Wood313 (1 review written)

My daughter recently had her 6th year school prom and decided to stay over so used Laterooms.com to book a room and paid, using my wife's bank card, to stay after the event. Unfortunately she used the wrong date and it was going to be an error that I was going to regret no thanks to Laterooms.com. Identifying that an error had been made and within 5 minutes I phoned the hotel who advised that as the booking had been made with Laterooms.com I would need to contact them. So phoned Laterooms and… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2016

Hi,

Thanks for taking the time to leave a review for us.

Firstly I would like to apologise for the poor service we have provided on this occasion.

A lot of hotels use computerised booking systems and from experience this sounds very much like a problem with the hotels system.
This should not impact you as a customer and the hotel should have issued a refund right away. Knowing that if a fault was found with a LateRooms system we would cover the cost. However it seems from your comments they simply wanted to blame us and leave it at that.
I'm sorry you had to go to such lengths in order to obtain a refund.

Kind regards, Simon.

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Ranfurly1222's Comment

Written on: 07/07/2016

Thank you for your response, which sounds like you are trying to blame others for your incompetence by passing the buck.

I would not have used the profile, "TOTALLY INCOMPETENT" if I had not been sure of my facts. In this case I am 100% accurate in my summation, and if you check the telephone call on Sunday, 26th June 2016, at circa 21.00hrs approximately, with one of your staff, you will clearly hear them tell me that the Late Rooms system DOESN'T have the right email address for this.

Secondly, the hotel at no point in my dealing with them, did they ever deny liability, and again, your customer services representative DID. How would you like to explain that? (Telephone call as referred to earlier.)

Finally, can you explain why, after all the nonsense on the afternoon, 12.54 hrs of Monday, 27th June 2016, your representative said that the hotel could not find the payment I had made, when in fact I received a refund directly from them. Why did you ask me for a copy of the statement, when you had already processed the payment on behalf of the hotel?

In conclusion therefore, I stand by what I say that your organisation and those whom I dealt with are TOTALLY INCOMPETENT, and no amount of defending your actions will alter my opinion of your company. I also would warn potential users of the site, "BUYERS BEWARE" and be careful in using your services.

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“No double room acailable”

Written on: 20/06/2016

I booked a double room at the holiday inn Doncaster on 9th June 2016. On arrival there were no double rooms. I rang late rooms who told me to write this and it would be investigated. I have a screenshot of booking confirmation for a double room and a letter from hotel telling me there were none available and this is an error through the reservation system. I'm not sure what doing this will solve but will follow it up… Read Full Review

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Laterooms.com's Comment

Written on: 25/06/2016

Hi,

Thanks for taking the time to leave a review for us.

After a booking is made we send you a feedback invitation. I believe this is what my colleague meant, as leaving a review here does not allow me to see any details of your booking. However, from your comments, I believe I may have found it and will be in touch shortly.

If we are talking about the same booking I can see you did book a double and if the hotel were not able to honour this, it would be a fault in their system rather than LateRooms.

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“Marlborough House, Carlisle”

Written on: 06/06/2016 by Peregrine53 (1 review written)

My mother and I stayed here for one night on Friday 6 May this year. Our room was excellent, as was the breakfast and our host was very personable and particularly helpful with local information. I would thoroughly recommend a stay here… Read Full Review

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Laterooms.com's Response to Peregrine53's Review

Written on: 11/06/2016

Hi,

Thanks for taking the time to leave a review for LateRooms.
This review is more about one of our hotels than the service from LateRooms.

However i will pass it over to them, good hotels can be hard to come by and smaller hotels like this one rely on good reviews to get business.

Kind regards, Simon
LateRooms Multi-Channel Agent

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“Do not use Laterooms”

Written on: 03/06/2016 by CherishJones434 (1 review written)

Booked a hotel in Jan 2016 via Late Rooms for the end of may bank holiday weekend , after a 7 hour drive we get to the hotel and there is no booking even though i had a booking reference and a email confirmation. The hotel called laterooms however for some reason the booking was never booked. I don't personally care who's fault it was, i made my booking via Laterooms and there is no mention on the booking reference that guests should confirm a reservation prior to the booking. Complained to… Read Full Review

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Laterooms.com's Comment

Written on: 06/06/2016

Hi,

Thanks for taking the time to write a review for us.

Once a booking is made the same confirmation that was sent to you was sent to the property, at the same time.
There is no need to confirm your booking as when a customer makes a reservation on our site this is against availability loaded by the property itself and it is their duty to ensure that this is maintained and up to date.
If they do not keep this information up to date, we would ask the property to find you alternative accommodation on a like for like basis and if need be cover any extra costs.

Kind regards, Simon.

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“no room at the inn”

Written on: 31/05/2016 by annholmes (1 review written)

we booked a 2 rooms for a weekend in london,when we get there we find theres no one at the hotel so we call the number on the booking form.We get the manager of the hotel and he tells us hadnt taken booking for weekend.we got in touch with late rooms to be told its the hotels mistake and not theirs.what a joke,as we booked on their site it should be down to them.after about 2hrs of phone calls to the parties concerned they offered us alternative accomadation witch was a lot dearer,further out… Read Full Review

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Laterooms.com's Response to annholmes's Review

Written on: 06/06/2016

Hi,
Thanks for taking the time to leave a review for us.
I'm sorry to hear the hotel advised you they were not taking bookings for that weekend.
In these situations as the hotel left their room/s open on our site we would ask them to find you alternative accommodation and cover any extra costs.
When a customer makes a reservation on our site this is against availability loaded by the property itself and it is their duty to ensure that this is maintained and up to date.
Had the mistake been ours we would have held our hands up and found you alternative accommodation right away.

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“Terrible service!! I advise to never use late rooms!”

Written on: 13/05/2016 by Kenna101 (1 review written)

I used late rooms to book an apartment in Sheffield for a weekend with my bridesmaids to pick there dresses! In january I booked an apartment for the 6 of us for April 2nd 2016. In March I received a phone call from the apartment... Not late rooms.... To inform me that the apartment was no longer available. I immediately rang late rooms and they said they do not deal with people who own those apartments any more due to them not paying there subscription fee! As you can imagine I was furious… Read Full Review

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Laterooms.com's Comment

Written on: 15/05/2016

Hi,

Thanks for taking the time to write a review for us. I'm sorry to read your experience was so poor.

The original hotel that we are no longer working with, could have easily still accommodated you, it was their choice to call you and cancel the booking.
This would have meant they would have to re-sell the room.
While I understand your frustration this was not caused by us.

If a hotel does not pay its bill they are automatically suspended, just as if someone didn't pay their phone bill for example.

I also apologise for the way in which booking the alternative hotel was handled. From the information that has been provided I can find the booking and will speak with the agents who dealt with your case.

Kind Regards, Simon.

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“Waverley hotel minehead”

Written on: 01/05/2016 by Joe2london (1 review written)

Fantastic service, owners move heaven and earth to make your stay memorable I travel down from London every year had a lovely week in April at the Waverly every facility you need in a beautiful house… Read Full Review

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Laterooms.com's Response to Joe2london's Review

Written on: 15/05/2016

Hi,

Thanks to taking the time to leave a lovely review for one of the properties on our site.
Reviews like this are important to smaller hotels as they help them stand out from the chains.
I have passed your comments over to the property.

Kind regards, Simon.

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“Disgusting customer service ”

Written on: 14/04/2016 by Iade0212 (1 review written)

Booked a hotel room through this company and by accident made a reservation for the wrong day. Immediately after I mailed and apologised and rebooked for the correct day. Late rooms continued to phone me after 10pm whilst my 1 year old was in bed to tell me that they were taking a £55 cancellation fee for me booking the wrong day. The lady who was on the phone was rude and insisted that the payment was going to be taken and called back a second time staying the same. Luckily we spoke to the… Read Full Review

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Laterooms.com's Response to Iade0212's Review

Written on: 15/04/2016

Hi,

Thanks for taking the time to leave a review for us.

I'm sorry our service was not up to our usual standard on this occasion.
I would like to listen to the calls our agent made, but for me to do this I need further information from you.
I cannot leave contact information in this response so please use the information in your confirmation email to contact me.

Kind regards, Simon.

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“Never use them again”

Written on: 05/04/2016 by DougElliott (1 review written)

We booked a hotel with this company and received an email confirmation. On arrival at the hotel we were told they had no reservation. After an hour we were told that the reservation had been cancelled because of a problem with our credit card. We queried this and was told that LateRooms should have notified us. We contacted LateRooms and they told us the hotel should have notified us. There ensued a series of emails buck passing the responsibility. We were asked to supply proof of our funds… Read Full Review

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Laterooms.com's Response to DougElliott's Review

Written on: 15/04/2016

Hi,

Thanks for taking the time to leave a review for us.

Sorry you have had such a poor experience when booking with us.

When I was reading your review one thing stood out, the hotel changed their story. For me this indicates that whatever happened to your booking, the hotel know they were at fault and are trying to shift the blame.
Sometimes a hotel will have a problem with the guests card, its usually a simple mistake when the card information was entered during the booking. The hotels all know the process they are meant to take, contact the guest and also let LateRooms know as well.

I'm sorry that on this occasion the hotel does not appear to have done any of this.

Kind regards, Simon.

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Dougelliott's reply to Laterooms.com's Comment

Written on: 25/04/2016

More buck passing. We booked with late rooms, LateRooms confirmed our booking, we had to prove to lateRooms we were in funds at all times which we did. LateRooms hide behind the fact they are agents and the contract is with the hotel. END RESULT we incurred the cost of a mobile call from Spain to the UK and we did not get our room. LESSON LEARNED never use LateRooms You may like us, never get your room and they couldn't care less.

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“DONT TRUST LATE ROOMS!!”

Written on: 02/04/2016 by Theseller1234 (1 review written)

Booked a room in Bromley through Late Rooms.com Had to cancel the booking due to a family matter Cancelled the booking through Email and direct with LateRooms I did this 16 days before the date of the visit to the hotel 2 days after the date of the original booking date, I was charged £90 on my credit card Obviously I queried this, and LateRooms denied that they had received an Email or phone call to cancel, and would not budge. I provided dates of calls and submitted the Email… Read Full Review

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Laterooms.com's Response to Theseller1234's Review

Written on: 15/04/2016

Hi,

Thanks for taking the time to write a review for us.

When you cancel a booking with us, we will always send a confirmation email to confirm cancellation. If you don't receive this within 30 mins maximum, you should contact us again to make sure the booking was cancelled.
When you call us, we can trace the call using the number you called us on. The same goes for emails, we can search all of our inboxes using the email address you used to contact us.
I'm sorry if the team were not able to find any of this information to support your case.
I would also add that if you check your statement you will see the charge has come from the hotel and not LateRooms.com.

Kind regards, Simon.

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“Unhappy Experience - My Mistake”

Written on: 17/03/2016 by Fischer107 (1 review written)

I am 18 and don't book many hotel rooms. I booked a night at the Hilton Garden Inn, Bristol through LateRooms.com and ended up paying £175 when I was quoted £93 (expressed in dollars) in the confirmation email. It turned out that on the Laterooms.com web page I had clicked on the Hilton Garden Hotel, Bristol in the UNITED STATES not the UK. I accept it was my mistake but it's easily done… Read Full Review

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Laterooms.com's Comment

Written on: 19/03/2016

Hi,

Thanks for your review.
Really sorry to hear this happened to you, its an unfortunate and costly mistake.

LateRooms is a UK based company, if you see a price in a currency other than GBP, then this means the hotel is not in UK.
Please get in touch with us, we may be able to negotiate with the hotel, though Hilton are notoriously strict. But we would still ask on your behalf.

Kind regards, Simon.

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“the george inn , norton st philip bath”

Written on: 09/03/2016 by tina.hill29 (1 review written)

fantastic 2 night stay in this hotel booked through late bookings.com. the room was fantastic and even had my four poster bed that I have always wanted to sleep in, another milestone reached. The hotel staff were very friendly and even the people in the village were great. The food was amazing full English breakfast in the morning and even meals both which were excellent. We decided to get the local bus into town which are less expensive than parking in the city. I would highly recommend this… Read Full Review

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Laterooms.com's Response to tina.hill29's Review

Written on: 19/03/2016

Hi,

Thanks for your lovely review.

I will pass your comments on the hotel so they may read them as well.
Glad you enjoyed your stay, we have some real hidden gems on LateRooms.

Kind regards, Simon.

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“Booked two rooms via Laterooms, got a reasonable...”

Written on: 28/02/2016 by 343Reid (1 review written)

Booked two rooms via Laterooms, got a reasonable price, then 10 minutes after booking got a mail saying their price was wrong and if we wanted to stay at the hotel they wanted another 20% on the price already charged to the card. If this was a shop it would be closed down by trading standards Will never use again as clearly they quote a price to get your money and then change the deal after you've booked. Mail said if you don't respond your booking will be cancelled, so we didn't respond… Read Full Review

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Laterooms.com's Comment

Written on: 01/03/2016

Hi,

Thanks for your review.

I'm sorry to hear this happened to you and would really like to hear from you about this as I'm not aware of any process we have that would allow this to happen.
Kind regards, Simon.

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“the grange hotel coatbridge ”

Written on: 01/02/2016 by Serenab407 (1 review written)

Was at grange hotel with my partner was late getting out of hotel room as was sick must have been what I had to eat there night before manager of hotel aggresvky chapped door down was in my partners face using treating language to get out hotel room I was very scared about how aggressive he was even though we were late getting out he could have used different approach as we have been to the grange twice before never been late out a room shouldn't be allowed to treat people like this Wetherby… Read Full Review

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Laterooms.com's Comment

Written on: 03/02/2016

Hello,

Thank you for your feedback on the hotel you stayed at,you will shortly be sent an e-mail where you can leave a review of the hotel.We take all hotel feedback seriously and will take any major concerns up with the hotel.

Your feedback is appreciated on the stay you have had as this will help us to improve the standards of the hotels we have on the website.

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“dont go near !this hotel foxhall village hotel...”

Written on: 17/01/2016 by Terryw327 (1 review written)

my daughter and a friend stayed here fr 4 nights. firstly the man who booked them in was very rude!they were given 1 towel each the whole stay, and when they asked for 2 forks so they could eat a pot noodle,he said no you will have to eat in the dining area, even though that was locked during the whole stay.On the last night stay he repeatedly said to them, remember check out is 10am, even though they told him they were aware of this, he continued to tell them throughout the day and evening. On… Read Full Review

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Laterooms.com's Comment

Written on: 18/01/2016

Hi,

Thanks for your feedback. I am sorry to hear of your experience at the Hotel. This review is based on your service from LateRooms, but you will shortly receive an email from us to submit your review based on your stay at the hotel.

If you would like us to pass your comments on to the hotel please email us along with the booking reference.

Kind regards, Simon.

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Laterooms.com's Comment

Written on: 22/01/2016

Hello,

Thank you for your feedabck on the hotel you stayed at,you will shortly be sent an e-mail where you can leave a review of the hotel.We take all hotel feedback seriously and will take any major concerns up with the hotel.

Your feedback is appreciated on the stay you have had as this will help us to improve the standards of the hotels we have on the website.

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“ booking with late rooms ”

Written on: 13/01/2016 by QuinnHutchinson137 (1 review written)

Don't book with late rooms it is a waste of time this site does not include certain hotels it charge for parking it will only come on when they email you your receipt. therefore you will be spending more money had a very bad experience and Not recommend to anyone when you call them you will be charged 10p a minute on your mobile. Spent nearly an hour trying to resolve the matter phone up four times with people say no find me back. Borehamwood will charge 4 pound parking fee… Read Full Review

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Laterooms.com's Comment

Written on: 15/01/2016

Hello,

Thank you for your feedback,LateRooms.com do not own the hotels so we have no control over the parking charges made by the hotels.

All information that is placed onto the web site including car parking charges are placed there by the hotel. Before making a booking we are able to contact the hotel for our customers to ask about these charges.

The charges made to customers for ringing into our contact centre is advised on the web site, most mobile companies charge more for ringing from your mobile to a local rate number and they will advise you of this if you contact them.

If you require any further assistance please do not hesitate to contact us.

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“I think this site is a damn disgrace. No one could...”

Written on: 12/01/2016 by Palmer266 (1 review written)

I think this site is a damn disgrace. No one could help me when i asked to book a room for my 17th birthday, its such a joke. I could have a full family, be married AND drive a car, all i wanted was a weekend away with my boyfriend but no one could help me, lets just add to that that my boyfriend is 18 in 3 months but as he isnt legally 18 years of age we cant stay. I wont be recommending this site to anyone and its not the first time ive had trouble with it… Read Full Review

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Laterooms.com's Comment

Written on: 14/01/2016

Hi,

I'm sorry if you feel that way. Please understand that the reason why we are unable to book guest that are under 18 years old is due to security reasons. Furthermore, you are still considered as teenager and some hotels do not accept guest that are under 18 years old.

Samantha

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Laterooms.com's Comment

Written on: 15/01/2016

Hello,

We would like to apologise for the delay in getting a reply to you,when you are placing a booking you are entering a legal contract.We are unable to book you into a hotel as legally we are not allowed to enter a contract with a minor.

It is not LateRooms.com that set this rule it is the law of the land and we can not break this legal ruling.

If you require any further assistance please do not hesitate to contact us.

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“Booked and paid then hotel rings me Fully booked!!!”

Written on: 05/01/2016 by 354MacGregor (1 review written)

I will never use this company again! I booked and paid for the hotel and then the hotel rings me to say "sorry we are fully booked and they shouldnt have sold me a room" So angry Waste of baluable time and energy No apology either!… Read Full Review

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Laterooms.com's Comment

Written on: 14/01/2016

Hi,

I'm sorry to know about that. Can I please have your booking reference so we can have this check further?

Samantha

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Laterooms.com's Comment

Written on: 15/01/2016

Hello,

We would like to apologise for the delay in getting a reply to you,all hotels on our web site update there own availability for the dates that customers can select.We had not been contacted by the hotel to advise there was an issue with your reservation so we were not aware of your issue.

Our customer service centre is open 24/7 and we can be contacted at any time to assist customers with this issue.

If you require any further assistance please do not hesitate to contact me.

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“Terrible ”

Written on: 29/12/2015 by Kerr77 (1 review written)

Just awful. Tried to use them, 40 minutes of phone registration later I walked into the hotel I was trying to book and got a better rate. Might be useful if booking a few days ahead but genuinely awful for a late room… Read Full Review

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Laterooms.com's Response to Kerr77's Review

Written on: 14/01/2016

Hi,

I'm sorry to know about what happened. I hope despite the disappointment you'll still enjoy your stay at the hotel.

Samantha

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Laterooms.com's Response to Kerr77's Review

Written on: 15/01/2016

Hello,

We would like to apologise for the delay in getting a reply to you,all hotels on our web site provide there own room rates for our customers and I will be asking them to update there room prices to be in line with there own.

I am sorry that the registration process took so long and I will be passing this to our training team for further development of our agents and how they handle our customers.

If you need any further assistance please do not hesitate to contact me.

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