UPS Reviews

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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Frustrating”

Written on: 21/07/2016 by 248Lynch (1 review written)

Bad service. They are frustrating to deal with… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER EXPIRIENCE ”

Written on: 21/07/2016 by NancyDaly (1 review written)

HORRIBLE!!!!!! If I could give them ZERO stars I will!!!!!!!!! The first time they attempted to deliver my package I wasn't home(Thursday), SO I took the day off the following day(Friday), The driver never ran the bell, however something told me to go outside and see if I see a truck coming, just to find the sign on my door. he got there 10 minutes ago but I WAS HOME!!!! I called customer service ( THE WORST CUSTOMER CENTER) and I had to wait for almost 10 minutes to speak to someone. After… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 18/07/2016 by eeBriggs197 (1 review written)

I don't know what just happened to UPS but now I'm pretty sure they're getting worst. As I'm writing this, I've been waiting for 5 straight hours for a package which I MUST have at this time and I missed another schedule just waiting for the UPS truck to come by. They earned the title AWFUL today… Read Full Review

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★☆☆☆☆

“horrible service and customer service”

Written on: 17/07/2016 by McCurdy433 (1 review written)

2 packages in a week were delayed by UPS. They have been going down hill for a while but it is getting pretty bad now. Packages supposed to be delivered today and it was delayed in there shipping center. Send an inquiry they say someone will contact me in 4 hours. I call them back 14.5 hours later. I know my package will not be here in time and they tell me there is nothing they can do I know that at this point I want to voice my displeasure on how UPS can not get packages delivered when… Read Full Review

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★☆☆☆☆

“UPS vs FedEX - FedEX wins 100% of the time”

Written on: 17/07/2016 by Irene198 (1 review written)

I pay extra for Amazon Prime. I order lots of stuff for two day delivery. FedEx always delivers. UPS always reschedules and adds additional delivery time. UPS IS HORRIBLE. … Read Full Review

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★☆☆☆☆

“Lost/Missing package”

Written on: 16/07/2016 by apMyrick359 (1 review written)

Received an email telling package had been delivered, thought it was weird that doorbell wasn't rung but I stepped outside to get package and nothing was there. I went back inside reread email thinking that maybe I misunderstood and no it stated package had been delivered. I went over to neighbors house to ask if maybe it was left there by mistake and they hadn't received anything. I followed by calling UPS to verify email that I received and was told that they would follow up with driver and… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 01/07/2016

Seriously the worst delivery service there is. They either cant find my house (which comes up on a GPS and is clearly marked), or find my house and do not leave my package at all even after I authorize shipment release. Not sure if they are that careless or just plain lazy, but they are awful. I have called and complained each time and they do NOTHING to help… Read Full Review

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★☆☆☆☆

“Charging for pick up”

Written on: 30/06/2016 by Albert415 (1 review written)

Charging a pick up fee when I am returning a package with a PREPAID label is robbery. For years my UPS guy automatically picked up any outgoing packages. Unfortunately his route got changed and I have a new UPS guy that said it is not his job to pick them up I had to call them in". When I called them in I was informed there was a fee for this. The label is PREPAID what am I paying for? The person to do their job? UPS bad customer service? We are a large company and have packages delivered… Read Full Review

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★☆☆☆☆

“A slow service”

Written on: 28/06/2016 by Heidy317 (1 review written)

Frankly, when I order something online and see that my package will be delivered by UPS, I immediately expect delay because UPS has such a unreliable services.One of the worse services… Read Full Review

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★☆☆☆☆

“UPS IS AWFUL”

Written on: 24/06/2016 by Reeves265 (1 review written)

I have never had a problem with UPS when ordering online. For six years, I have ordered products from different companies and received all of my products without any problem. Just recently I ordered several products from Finish Line and didn't get any of my products. I contacted Finish Line and a customer service representative said it was sent and to check with UPS. UPS swore they dropped it off on my porch, but I never got it. A few weeks later I was receiving a late birthday gift from Coach… Read Full Review

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★☆☆☆☆

“"UPS" Not The Fine Deliver Company It Once Was !”

Written on: 19/06/2016 by Reynolds432 (1 review written)

I give UPA a "Zero", they were at one time a great delivery service, but now that they use "SurePost", they stink, very slow delivery, never, or rarely deliver on time, and all most impossible to track your package, and UPS uses excuses, and denies it's their fault when you don't get your package on time, but they are the ones that hired the firm SurePost, or maybe even they own SurePost, but either way, it's a bad, and very unreliable delivery service. "UPS" is ruining their business", by… Read Full Review

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★☆☆☆☆

“Paid for 2nd day air and its gonna be here on the...”

Written on: 18/06/2016 by Gallegosyv311 (1 review written)

Was expecting a package yesterday was shipped on wed early am from east coast. Suppost to be here Friday paid 30 dollars to ship a envelope. I check and it was sitting at there hub in south Carolina for two days. I call them about a refund they could care less that I needed that package for today. DO NOT USE UPS THEY ARE THE WORST!!!!!… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 16/06/2016 by annaguasta (1 review written)

UPS - U stands for Unreliable, Useless and UnprofessionaL that's for sure! I'm not going to use it ever again! for a simple delivery of a small parcel, they took nearly a month, they damaged it and there was 3/4 of the content missing. At the end they didn't even took responsability for and they pointed out the finger to me that I didn't follow their packaging standards. Terrible!… Read Full Review

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★☆☆☆☆

“A logistics company without a gramm of logic”

Written on: 16/06/2016 by Kiddlz339 (1 review written)

I have been receiving parcels with UPS for a number of years now. The driver, same gay that is delivering every time, is very good and a truly nice guy. Company itself - well it is so bad, that I have difficulty describing it. On the 12th of the months, I received an email telling me that my package will be delivered "tomorrow", I.E. 13th. The very next entry, in same email, told me that it is for delivery on the 14th... On 13th, I phoned numerous times, to confirm this delivery, but was given… Read Full Review

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★☆☆☆☆

“UPS has gone down hill ”

Written on: 12/06/2016 by ysHurst259 (1 review written)

You pay for an item to be shipped and they will ship it but if you would like it to actually make it there and for them to not loose it you have to pay extra. Then I had it an item shipped from one UPS facility to another. The shipping UPS never mentioned anything about paying a holding fee when I shipped it… Read Full Review

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★☆☆☆☆

“useless”

Written on: 10/06/2016 by AreliMerritt (1 review written)

Watch same ups driver drive up and down our street (3times). First time eleven am than again two pm finally made delivery a little after seven pm. All our delivery are after six pm. We try never to use ups… Read Full Review

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★☆☆☆☆

“DELIVERY COMPANY THAT DOES NOT DELIVER”

Written on: 08/06/2016

Ordered from Amazon who use UPS. Waiting for goods now since Friday- have been waiting in = no notification. Checked website - goods that were out for delivery Friday and then again Monday are now being despatched again on Tuesday.! They email you and then do not deliver… Read Full Review

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★☆☆☆☆

“Extremely bad customer service”

Written on: 02/06/2016 by 13Mills (1 review written)

Expecting parcel between 9-6 today, 2 people home and front door opens onto street so visible and can be a knock or bell could be heard through the house. Card through the door,at 9.18 saying we were not in, although doorbell not used and no one knocked the door. After extensive phone calls to sender and UPS(who said they would retry to their credit) I got to someone who didn't want to go over what had happened and they needed to get on with their job and actually raised their voice to me!… Read Full Review

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★☆☆☆☆

“very bad delivery”

Written on: 31/05/2016 by bajaman51 (1 review written)

very bad shipped in brand new heavy duty boxes and they arived all beat up and open boxes looked like they had been used 10 time or more leaft out in rain. and they blaimed me for packing . I have proof I just bought boxes and everything else would not ship with them if I were you… Read Full Review

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★☆☆☆☆

“USELESS parcel service”

Written on: 29/05/2016 by Dowling149 (1 review written)

Useless service. No one calls to attempt to deliver the parcel then says that we refused it and returned it to sender!!! Only gave them one star because that is the minimum you can put in to proceed..did try to file the review with no stars at all… Read Full Review

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