UPS Reviews

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★☆☆☆☆
1.3 / 5
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  • Value For Money

Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“delivery service”

Written on: 24/12/2014 by Trevor104 (1 review written)

worst service ever. I supposed to get my package on 22th of december, but I wasn't home so they left little paper with address where they left it. It took me a half day just to find it because it wasn't close and than they told me it is not there. I had to call them, where UPS sad actually it is in depo and will be delivered on 29th. I dont understand why no one try to deliver it on 23th or 24th, because online shop promised that it will be delivered before 24th. When I asked that on a phone… Read Full Review

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★☆☆☆☆

“absolutly useless”

Written on: 23/12/2014 by lingy_187 (1 review written)

after 3 days and countless hours on the phone to ups , they still could not pick up . The service desk staff were just as bad , could not help me with anything and refused to put me on to a manager , stating the manager doesn't need deem this his problem… Read Full Review

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★★★★☆

“HELPFUL DELIVERY MAN”

Written on: 16/12/2014

I was out when my delivery was made and was just going to try and contact ups for another delivery day ,as I sat down to arrange a self collect the delivery man returned with my order !very pleased as it saved me either waiting in or going to collect item .Impressed with this delivery perhaps because the delivery man went out of his way to come back… Read Full Review

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★☆☆☆☆

“stupid, rubbish, disabled, terriable, unreliable company!”

Written on: 15/12/2014 by Allisony486 (1 review written)

I have been waiting for my parcel from Nike for nearly two weeks, and they keep on lying to me when i PHONE UP THE STUPID COMPANY.... online it keeps saying it will be delivered tomorrow and I have been patience enough to wait but like i said earlier they keep on lying to me. I would never ever use THIS TERRIBLE COMPANY IN MY LIFE. I HOPE WHO EVER HAS NICKED MY PARCEL THEY ROT IN HELL AND WISH THEM A VERY BAD CHRISTMAS. AMEN. TRUST ME DO NOT USE UPS IF YOU VALUE YOUR GOODS!!!!!!… Read Full Review

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★☆☆☆☆

“UPS Overnight ”

Written on: 15/12/2014 by McGinnis234 (1 review written)

is a waist of money i payed 40.21 to have a an important document overtightened and they not only did not deliver it but refused any refund and then tried to tell me it was not there fault they tried but it just didn't get there on time and would be deliver the next business day very rude and not helpful at all i would never use them ever again worst experience ever i would never use them again ever ups has lost my business forever… Read Full Review

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★☆☆☆☆

“Two different packages from different stores. The 1st...”

Written on: 14/12/2014 by Benton40 (1 review written)

Two different packages from different stores. The 1st one gets lost in the mail and the second is soak'n' wet even the item in side is wet. Great job :/… Read Full Review

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★☆☆☆☆

“Worst Courier Ever”

Written on: 13/12/2014 by Flood254 (1 review written)

I arranged to have a parcel collected for delivery from UPS, filled in the only form, no problem, got my tracking number and waited for collection two days later, nothing! Try to call them and it is constantly engaged, obviously all the other unsatisfied customers calling. When you do get through they pass you around and just tell lies. I emailed three time to try and find out why my parcel was not collected, no response. Had to cancel the order and I lost a sale of nearly £3000 due to the… Read Full Review

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★☆☆☆☆

“this is a horrible company.”

Written on: 13/12/2014 by 35Randall (1 review written)

this is a horrible company. i had some items to be delivered to me but my account was not opened yet. they refused to deliver my times until my account was opened. i requested to pay not via the account. they refused to do it. why? I don't want to open an account! the good then stuck at their warehouse for 21 days. they then released and finally ask me to pay for UK VAT and duty not through the account. you know what happened next? they send me an invoice for £1024 for storage fee! took me… Read Full Review

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★☆☆☆☆

“Very Bad & Dishonest Practices!”

Written on: 13/12/2014 by kyDobson331 (1 review written)

In the busy Christmas season UPS regularly comes up with bogus reasons for not coming up my 800ft driveway. Things like "additional address info needed" and "undeliverable as addressed"...just totally fabricated "reasons". Then they either make me drive 10 miles into town to pickup the package during their inconvenient business hours...or they'll just dump the packages at the bottom of the hill...next to my mailbox...on a busy road...without any notice to me that the packages were dumped… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY EVER!! ”

Written on: 12/12/2014 by Amaodeh (1 review written)

I've had the worst night mare of my life dealing with UPS. They lost my very large box full of goods from manchester to London and told me I didn't insure my goods when I clearly did on the receipt, telling my the driver writing the insured value on the receipt isn't enough. They refused to find the recorded tape to verify my claim. I had insurance worth over £1000 and denied everything. again on another occasion I booked for a pickup at their centre and confirmed with them, only to drive… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 11/12/2014 by DevynConley (1 review written)

If I could give this company no stars I would. Their service was actually appalling. After chasing for 4 days, speaking to 8 different people and being hung up on twice, I was forced to go and collect the item myself from the packing location. To top it off they sent it to the wrong location so I had to travel 2 hours just to get there. Their helpdesk is an absolute joke. They are rude and I even heard someone laugh and joke about my issue whilst I was suppose to be on hold. When I confronted… Read Full Review

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★☆☆☆☆

“missing goods ”

Written on: 10/12/2014 by mickblue (1 review written)

It's been 6 working days now and still no sign waited all day yesterday as promised delivery but no show! Tried to contact them but was told both times by a guy in Lithuania (no UK call centre) that the order was being re assigned, whatever that means. Spoke to supplier who told me it was left in warehouse. They don't notify when goods will arrive so you don't know when to stay in. LITHUANIA won't connect you to your nearest depot either and their Internet site was designed by someone with… Read Full Review

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★★☆☆☆

“Miserable UPS Driver!!”

Written on: 10/12/2014 by Marvin475 (1 review written)

Just had UPS driver - sent by one of our suppliers - come to collect a parcel. He waited a couple of minutes whilst a colleague came to get me from my desk and by the time I'd grabbed the parcel and taken it to give to him, he'd decided he didn't want to wait anymore and had driven off! His attitude when speaking to my colleagues at our trade counter (where deliveries/collections are done) left much to be desired. After a bit of online research I obtained the number for a local depot, who… Read Full Review

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★☆☆☆☆

“Will never go with these again!”

Written on: 09/12/2014 by victoriasmithem (1 review written)

RUDE! I ORDERED A PARCEL WITH YOOX, BRILL WEBSITE. UPS WAS DELIVERING THIS, THEY FORGOT MY PARCEL IN THERE DEPO 3 TIMES, THEN TOLD ME THAT REFUSED TO SIGN ON THE 4TH TIME, BECAUSE I HAD IT SENT TO MY WORK THEY HAVE CCTV I TOLD UPS THEY COULD HAVE A COPY OF THE CCTV THE MANAGER PUT THE PHONE DOWN, WHEN I RANG BACK THEY SAID I WILL HAVE TO WAIT FOR MY PARCEL.... IM STILL WAITING AFTER RINGING 52 TIMES COSTING ME AN EXTRA 15:70 IN CALL TIME. I WILL NOT BE USING THE SHIPPING FEE AGAIN AND WONT… Read Full Review

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★☆☆☆☆

“Appalling company, even staff said they were emabarrassed”

Written on: 09/12/2014 by XavierFlanagan309 (1 review written)

Tracking my order from USA details said it arrived at the Cardiff depot on 21st November, couldn't deliver it as the tax cost label was missing they would chase up. Supposed to arrive 26th November didn't turn up after waiting in all day phoned UPS, told me they had tried to contact me the night before but weren't able to to tell me how much to pay, told me it was after hours and I hadn't answered my phone...... They didn't actually ring , also tried to tell me they were also unable to leave a… Read Full Review

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★☆☆☆☆

“Appalling company, even staff said they were emabarrassed”

Written on: 09/12/2014 by XavierFlanagan309 (1 review written)

Tracking my order from USA details said it arrived at the Cardiff depot on 21st November, couldn't deliver it as the tax cost label was missing they would chase up. Supposed to arrive 26th November didn't turn up after waiting in all day phoned UPS, told me they had tried to contact me the night before but weren't able to to tell me how much to pay, told me it was after hours and I hadn't answered my phone...... They didn't actually ring , also tried to tell me they were also unable to leave a… Read Full Review

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★☆☆☆☆

“Utterly Pathetic Shambles”

Written on: 08/12/2014

Rubbish company should be ashamed the time wasters Told by Bose that my package will be delivered on the 5th November , my wife takes day off, I call UPS when tracker States it had arrived at local depot, offered to pick it up ... Obviously that's too easy. No delivery over weekend, my wife takes Monday off and after waiting all day she phones the depot at 6.30 to be told that it is on its way. Lies,lies lies, still no delivery and another day wasted ! ******DO NOT USE UPS*******… Read Full Review

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★☆☆☆☆

“NEVER TRUST OR USE UPS, BAD COMPANY”

Written on: 08/12/2014 by 439Bateman (1 review written)

I was waiting for my parcel, for more the 5 days and everyday it said it was out for delivery, I only got on the 5th day of it being in the warehouse, SIMPLY MY ADVISE FOR EVERYONE IS THAT NEVER USE UPS THEY ARE NOT TRUST WORTHY, and your parcel will never be delivered on the excepted date of delivery, plus you have to make loads of calls to their 0845 number, which cost loads and that you are paying their phone bill, they are liers and take advantage of people,. When I wanted to complain they… Read Full Review

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★☆☆☆☆

“BAD COMPANY”

Written on: 07/12/2014 by Leach77 (1 review written)

UPS promised my item would come yesterday online saying it was in the van.I stayed in all day and never turned up.Now because of this,this made me not have anything in for my daughter I had no milk etc etc so she had to go without before school.Now I rang them up today 5/12/14 asking where is it they said yes yes its on the van I will ring you back,10 mins later she told me it was lost or the company you bought it from never sent it UPS I HOPE YOU GO BANKRUPT my Xmas is ruined I saved a year… Read Full Review

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★☆☆☆☆

“UPS - ULTIMATE - PILE OF - ????”

Written on: 06/12/2014 by Javier1973 (1 review written)

Ordered some vertical blinds from a reputable firm who informed me they used UPS as their courier. The day of delivery 1 of 2 parcels arrived and I asked where was the other one, probably on another van. Contacted UPS yes out for delivery - did not arrive!!! Rescheduled for next day delivery - again did not arrive. Re-scheduled again for the following day delivery - guess what, did not arrive. Re-scheduled again!!!!!!!!!!!! supposed to be arriving Monday but I have no confidence in their… Read Full Review

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