UPS Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Worst service ever!”

Written on: 19/09/2014 by 230Hoover (1 review written)

Ordered a birthday present who UPS where suppose to delivery a day before it was required. Concierge was on his 10 minute break, instead of waiting UPS decided that it was too long to wait and left. I go to track the package at work and find that they are not going to re-attempt delivery for another 3 days! Absolutely useless. Called customer services who were very unhelpful and rude. Clearly a company who does not care about repeat custom. Stay away from using them if you can help it or if you… Read Full Review

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★☆☆☆☆

“Guaranteed delivery means nothing”

Written on: 18/09/2014 by birdlodge (1 review written)

I needed to send a driving license to my son, he was on a fly drive holiday to Vancouver, Canada and forgot his license, oh dear! I trusted UPS, bad mistake! I sent the package on 29 August and they guaranteed delivery by mid-day on 2 Sept. I did ask the person on reception what happened if it didn't arrive, trust me it will he said!! It left that evening for east Midlands Airport and duely arrived in Philadelphia USA the following day. It then went to Kentucky USA on 31st Aug where it stayed… Read Full Review

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★☆☆☆☆

“pack never delivered”

Written on: 02/09/2014 by palumari (1 review written)

I have been waiting for an urgent pack since 26/08 when ups picked it from the seller. Up to now, there is no trace of the pack. ups say that my address is incorrect which obviously is not true. sometimes they say that there was no one to pick the pack which also is not true. I have filed a claim for lost pack and they replied that the track number I gave is incorrect...but I have given it through the link on their tracking page so cannot be incorrect. I have given them a description of our… Read Full Review

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★☆☆☆☆

“Please use Royal Mail or any other postage provider”

Written on: 30/08/2014 by 439Donnelly (1 review written)

For your own sanity do not use UPS. Words fail me. I don't know how they stay in business. … Read Full Review

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★☆☆☆☆

“NEVER USE UPS”

Written on: 28/08/2014 by yeMunro56 (1 review written)

They are just as incompetent as everybody says. Can't talk two times to the same person, have no number at their offices so you always talk to some sort of machine who say they can t do anything for you. That is a real shame considering the each time higher competition between delivery firms. Hope they will get bankrupt. Had so many problems with my firm because of them… Read Full Review

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★☆☆☆☆

“Poor customer service and corporate theft policy”

Written on: 27/08/2014 by Troy394 (1 review written)

I would rate UPS a flat 0-stars if possible. I am due a package weighing approximately 11 lbs., that is not fragile/hazardous/restricted, not restricted in terms of age of recipient, and not terrifically expensive. Nevertheless, UPS did not make delivery because their truck allegedly came by in the middle of the day when I am at work. When I tried contacting UPS, and forced my way through their automated telephone labyrinth to a live operator, I received the following choices: 1) Wait all… Read Full Review

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★★☆☆☆

“Do everything they can to MINIMIZE customer contact”

Written on: 22/08/2014 by MathewWood169 (1 review written)

I never had much of a problem with UPS, now all of a sudden ALL of my packages are being left in front of my door in an open hallway. I live in an apartment building, so obviously this poses a BIG problem with me. My package sits out in the hall for hours while I'm at work, just waiting to get stolen. My apartment office has a specific place that all packages used to go. Come to find out, they are doing this to my ENTIRE complex. If that wasn't bad enough, when trying to correct these… Read Full Review

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★☆☆☆☆

“Horrible System”

Written on: 20/08/2014 by Marcelox348 (1 review written)

Absolutely horrible. Anything and everything that can go wrong goes wrong with UPS. I am always nervous when the delivery or shipping is handled by UPS and I sometimes even avoid shopping online if it`s going to be delivered by them! I ordered something from over seas, and they did not let me know that there would be customs and fees that I had to pay on top of the shipping and taxes. I realize there are other fees associated with shipping over seas, but it would have made sense to let their… Read Full Review

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★☆☆☆☆

“wrong person delivering competence loss item wrong...”

Written on: 19/08/2014

item delivered to wrong person and wrong address despite being addressed properly.DO NOT USE this delivery service. When phoned up asKED FOR CALL BACK -DID NOT GEt reply .PHONED AGAIN PUT ON HOLD AND FORGOTTEN ABOUT. RANG AGAIN ASKED FOR SENIOR MANAGER AND ONLY AFTER REPEATED REQUEST and not letting get fobbed off got put through only to be told they could not do what I asked and get item redelivered that day even although they admitted it was their incompetence . "If you want hassle then use… Read Full Review

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★☆☆☆☆

“no weekend service”

Written on: 16/08/2014

I admit I made a mistake by ordering a delivery UPS ground 1-5 days on a Monday. The shipment was initiated on a Tuesday in Jacksonville, FL. By Saturday morning it had arrived in Duluth, MN. Because it was the weekend, no staff are available to sort and deliver, or available for customer pickup. I now have to wait until sometime Monday for delivery… Read Full Review

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★☆☆☆☆

“Do Not Use UPS”

Written on: 15/08/2014

Having spent 2 whole days now waiting for UPS thry still have no idea how they will get my parcel to me. Their "tracking" system is a joke, they cannot contact their drivers who seem to do whatever thry're despite what the customer service team tells you. In short do not use UPS if you have any life and want to Leave your home, they won't care if thry keep you waiting for ever. Do yourself a favour find a different courier… Read Full Review

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★☆☆☆☆

“Bad Collection Policy”

Written on: 14/08/2014 by 354Coleman (1 review written)

You are invited to submit a time for collection. However, the driver can decide that he can't commit to that time, and will decide instead to come at any old time that suits him. This decision will never be communicated to you. If you don't have a secretary to leave the parcel with, you will lose your own time and money to these people. Never, ever use UPS if there is any alternative at your disposal or unless you can pay someone else to play their games for you… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 13/08/2014 by manca.bogdan (1 review written)

I was force to work with this company, because HTC, which pick-up and deliver phones by this so called company UPS. Any estimation regarding arriving time it's completely useless. I spend two day waiting for them to pick-up...and now I'm in the third day waiting for they to deliver. Not to mention the tracking system on their website which is full of shit...they update with informations like "delivery attempted" when I was stand in the front room any minute. Such a shame for what use to be… Read Full Review

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★☆☆☆☆

“SHAMEFUL ! SHAMEFUL ! ”

Written on: 10/08/2014 by Stronggx1986 (1 review written)

The UPS delivery is DISGRACEFUL!! Their tracking information is shameful, it's all incorrect and never updated correctly. It is never delivered on time! and I've got an upcoming parcel that has to be delivered with UPS aw I'm going to cry myself to bed ! It's actually disappointing that their delivery is shameful ! They will delay your delivery by a numerous amount of business days because they are lazy ! … Read Full Review

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★☆☆☆☆

“Incompetent Staff, and ridiculous charges”

Written on: 10/08/2014 by Bowman1993 (1 review written)

I had a package delivered with UPS ordered from amazon. Usually it is delivered with Canada Post but this time UPS delivered it. They came to my house when no one was home, so they left. They returned the package at a UPS store 2 hours away from my house! I called them and they told me my only options were to come pick the package up or pay $25 to change the address. So I changed the address and was told it would be delivered the next day. Two days go by so I call them again. They now tell me… Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 08/08/2014 by fnSampson72 (1 review written)

They are always unorganized delivery late and when making complain customer care wants to hang up phone. How dear you no respect for customers… Read Full Review

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★★★★★

“brilliant delivery and return service.”

Written on: 07/08/2014 by AriHackett223 (1 review written)

I have to say my experience of this company has been brilliant. I ordered a parcel a couple of days ago.It came very quickly this morning by ups at around 11:00. I tried on what was in the parcel and decided to return it,using a prepaid ups label. With some apprehension I followed the simple instructions on the web site and then as instructed contacted ups,I spoke to a person rather than a machine.They said someone would collect it today by 19:00 hrs.We arranged that I could leave the parcel in… Read Full Review

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★☆☆☆☆

“USELESS, DO NOT USE! EVER!!!!!!!!”

Written on: 29/07/2014 by 441Stuart (1 review written)

I sent my iphone 5 off to apple and the problem with my phone was fixed and sent sent back to a UPS facility. However, the phone is now lost and nowone knows where it is as the employees have not been scanning it regularly enough. I even called up UPS and their customer service was useless and didn't have a clue what they were going on about and were no help at all!! I am now having to wait to have an investigation opened which could take up to 10 days which means that i am left without a phone… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 28/07/2014 by Wagner103 (1 review written)

UPS, left a card to say you were not in so dropped parcel at dropoff point Went to dropoff point next day(stauday, not there UPS said they will contact depot Depot phoned and says we have parcel but it is locked in cage and the managers are refusing to come to open the cage so you can't collect the parcel. Poor guy in depot said you are the 10th caller this morning and yes it is a bad service that we offer and I will arrange a delevry first thing Monday. So, even UPS staff say the service they… Read Full Review

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★☆☆☆☆

“All Talk, No Answers”

Written on: 24/07/2014 by aRussian (1 review written)

Apart from UPS sending back something I might consider possibly vital (I'm being facetious, owning ferrets in Kentucky requires food shipped in from outside) , calling the "customer service" line was a joke. Not only did they transfer me to someone out of country, but all they did was offer excuses and block my suggested solutions (I offered to drive to get it and such). The neighbour, being a good sort, let me put one of the two attempt slips they put on his door back on his door (signed so… Read Full Review

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