UPS Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
723
7% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
UPS - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“UPS WORST COMPANY EVER HORRIBLE CUSTOMER SERVICE”

Written on: 26/08/2016 by catmomof17 (1 review written)

UPS has to be the worst run company EVER! Customer service is a JOKE! It takes HOURS on the phone to get a simple problem resolved because Customer Support says it’s a Tech Support problem and Tech Support says it’s a Customer Service one, they bounce you back and forth like a ping pong ball. Everyone has seen the videos of packages being dropped at the door and someone coming along and taking them. I am also disabled and need heavy packages placed inside the door. My door also opens… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HOW CAN THEY POSSIBLY STAY IN BUSINESS??”

Written on: 20/08/2016 by ortman (1 review written)

So I get an email to inform me of an impending delivery, I will be out that day so try to amend delivery date online but I needed to sign up to "UPS Choices" that was going to take too long so I called them on Tuesday to amend their Thursday delivery to Friday. How simple should that transaction be? Well I was told they would still try to deliver Thursday and then reschedule for Friday. I MUST BE MISSING SOMETHING HERE BUT TO ME THAT SEEMS JUST A BIT INEFFICIENT. Anyway true to word they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Are You Kidding Me?”

Written on: 19/08/2016 by Enzob86 (1 review written)

Here is there tracking information. Why not just use USPS to begin with if they are going to turn it over for delivery. So idiotic. 08/15/2016 5:58 P.M. Received by the local post office 08/15/2016 11:11 A.M. Package transferred to post office Houston, TX, United States 08/15/2016 3:41 A.M. Destination Scan Houston, TX, United States 08/14/2016 10:30 P.M. Arrival Scan 08/14/2016 9:50 P.M. Departure Scan Houston, TX, United States 08/13/2016 1:30 A.M. Arrival Scan… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UPS Worst Shipping Company-No stars ”

Written on: 18/08/2016 by ivybuena (1 review written)

Unreliable. Lack of consistency. Awful customer service. I used UPS for the first time, shipped my boxes and suitcase from Pittsburgh to Boston. I shipped 3 boxes and 1 suitcase. I received everything back but 1 box. I tracked my package online and called consistently every week. I called customer service every week and it was the same information over and over again. UPS had awful communication, lack of consistency, customer service I spoke to had no idea what they were talking about. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Out of their way”

Written on: 17/08/2016 by Bryleec227 (1 review written)

Store 5588 Stony a Brook,New York.Thanks to the staff!They went out of their way to pack a drum set with no assistance from the sender.This is not an easy thing to do if you have no experience with this task.NO PROBLEM for these people.They did it for me,all long distance,and it arrived safely and quickly.Thanks people!UPS can pack and send anything.Give them a try… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 10/08/2016 by MelissaVance (1 review written)

Came home to find a card through my door- I had no warning they were coming. The card had nothing written on it. I had to spend 20 mins on phone to be told they could give me a 3 hour slot......REALLy? I have to take a day of work to sit and wait for a delivery , losing a days wages in the process. DPD have an excellent modern system where they give you an hour slot and text you, and you can even see where the driver is!! UPS? You be lucky if they bother to fill in a piece of paper properly. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Got lost looking for their own Corporate Hqs city!”

Written on: 30/07/2016 by N4AOF (1 review written)

How could UPS get lost looking for Louisville Kentucky of all places?? Louisville is their largest hub location AND their corporate headquarters! Apparently Big Brown has some really smart package handlers and OTR truck drivers when they can take a package addressed to LOUISVILLE KY and manage to route it to Madison Heights, Michigan before anyone anywhere in the system notices anything is wrong! No one noticed when it didn't arrive at the Louisville hub by midnight the day it was supposed to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“UK to USA - EXCELLENT SERVICE ”

Written on: 29/07/2016 by Knimmo (1 review written)

I recently used this service to sent an expensive item and money to my son in the USA. I was very happy with the service I received. I booked my delivery online and could not believe how simple it was. I was emailed straight away with my order and instructions on what to do next. I printed my labels and invoices off and attached them to my parcel. The next morning I dropped my parcel off at my local drop off point in my home town in Scotland, where I received a receipt. My parcel was picked up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Frustrating”

Written on: 21/07/2016 by 248Lynch (1 review written)

Bad service. They are frustrating to deal with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST CUSTOMER EXPIRIENCE ”

Written on: 21/07/2016 by NancyDaly (1 review written)

HORRIBLE!!!!!! If I could give them ZERO stars I will!!!!!!!!! The first time they attempted to deliver my package I wasn't home(Thursday), SO I took the day off the following day(Friday), The driver never ran the bell, however something told me to go outside and see if I see a truck coming, just to find the sign on my door. he got there 10 minutes ago but I WAS HOME!!!! I called customer service ( THE WORST CUSTOMER CENTER) and I had to wait for almost 10 minutes to speak to someone. After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 18/07/2016 by eeBriggs197 (1 review written)

I don't know what just happened to UPS but now I'm pretty sure they're getting worst. As I'm writing this, I've been waiting for 5 straight hours for a package which I MUST have at this time and I missed another schedule just waiting for the UPS truck to come by. They earned the title AWFUL today… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible service and customer service”

Written on: 17/07/2016 by McCurdy433 (1 review written)

2 packages in a week were delayed by UPS. They have been going down hill for a while but it is getting pretty bad now. Packages supposed to be delivered today and it was delayed in there shipping center. Send an inquiry they say someone will contact me in 4 hours. I call them back 14.5 hours later. I know my package will not be here in time and they tell me there is nothing they can do I know that at this point I want to voice my displeasure on how UPS can not get packages delivered when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UPS vs FedEX - FedEX wins 100% of the time”

Written on: 17/07/2016 by Irene198 (1 review written)

I pay extra for Amazon Prime. I order lots of stuff for two day delivery. FedEx always delivers. UPS always reschedules and adds additional delivery time. UPS IS HORRIBLE. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost/Missing package”

Written on: 16/07/2016 by apMyrick359 (1 review written)

Received an email telling package had been delivered, thought it was weird that doorbell wasn't rung but I stepped outside to get package and nothing was there. I went back inside reread email thinking that maybe I misunderstood and no it stated package had been delivered. I went over to neighbors house to ask if maybe it was left there by mistake and they hadn't received anything. I followed by calling UPS to verify email that I received and was told that they would follow up with driver and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 01/07/2016

Seriously the worst delivery service there is. They either cant find my house (which comes up on a GPS and is clearly marked), or find my house and do not leave my package at all even after I authorize shipment release. Not sure if they are that careless or just plain lazy, but they are awful. I have called and complained each time and they do NOTHING to help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charging for pick up”

Written on: 30/06/2016 by Albert415 (1 review written)

Charging a pick up fee when I am returning a package with a PREPAID label is robbery. For years my UPS guy automatically picked up any outgoing packages. Unfortunately his route got changed and I have a new UPS guy that said it is not his job to pick them up I had to call them in". When I called them in I was informed there was a fee for this. The label is PREPAID what am I paying for? The person to do their job? UPS bad customer service? We are a large company and have packages delivered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A slow service”

Written on: 28/06/2016 by Heidy317 (1 review written)

Frankly, when I order something online and see that my package will be delivered by UPS, I immediately expect delay because UPS has such a unreliable services.One of the worse services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UPS IS AWFUL”

Written on: 24/06/2016 by Reeves265 (1 review written)

I have never had a problem with UPS when ordering online. For six years, I have ordered products from different companies and received all of my products without any problem. Just recently I ordered several products from Finish Line and didn't get any of my products. I contacted Finish Line and a customer service representative said it was sent and to check with UPS. UPS swore they dropped it off on my porch, but I never got it. A few weeks later I was receiving a late birthday gift from Coach… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“"UPS" Not The Fine Deliver Company It Once Was !”

Written on: 19/06/2016 by Reynolds432 (1 review written)

I give UPA a "Zero", they were at one time a great delivery service, but now that they use "SurePost", they stink, very slow delivery, never, or rarely deliver on time, and all most impossible to track your package, and UPS uses excuses, and denies it's their fault when you don't get your package on time, but they are the ones that hired the firm SurePost, or maybe even they own SurePost, but either way, it's a bad, and very unreliable delivery service. "UPS" is ruining their business", by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Paid for 2nd day air and its gonna be here on the...”

Written on: 18/06/2016 by Gallegosyv311 (1 review written)

Was expecting a package yesterday was shipped on wed early am from east coast. Suppost to be here Friday paid 30 dollars to ship a envelope. I check and it was sitting at there hub in south Carolina for two days. I call them about a refund they could care less that I needed that package for today. DO NOT USE UPS THEY ARE THE WORST!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview