UPS Reviews

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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Missing parcel”

Written on: 21/04/2015 by Absolvent83 (2 reviews written)

Totally unreliable courier. My item has not been delivered but their tracking system showed something different.  driver  does not really care where and whom he giving parcels. Luckily for me I was buying through Amazon and my item has been quickly resend. Such a shame that Amazon is still cooperating with UPS and Hermes… Read Full Review

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★☆☆☆☆

“Use Fed Ex!!!”

Written on: 16/04/2015 by 474Delaney (1 review written)

Use UPS at your own risk!! I asked the clerk at the UPS store to put a note on my delivery..."Do not leave package at door" "Leave at front office if office is open"... Therefore if the office is closed, I would have expected a note for me to pick my package up at the nearest location...But NOOOOOOOO The delivery guy leave my package at my door step to come home and find my package ripped open... Thankfully they did not want the contents inside my package so they left it... its just… Read Full Review

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★☆☆☆☆

“Package LOST!”

Written on: 15/04/2015 by the3boys (1 review written)

I am upset with UPS because they have lost my package! Because they have lost the package (my phone was in there) I have been without a phone for almost 2 weeks. Assurant (the shipper) says that they can't do anything til 14days after I notified them of package not being delivered. So, Assurant was paid their deductible, UPS I am sure was too.....so guess who is losing??????/ ME!!!!!! No cell phone til they finish their investigation! Thank you very much to all the very unprofessional… Read Full Review

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★☆☆☆☆

“awful service ”

Written on: 10/04/2015 by KarsynPugh (1 review written)

I run a small business, I was due to have a delivery I waited all day to find the driver claimed he been to my address which wasn't true, I contacted ups they said someone from the depot would call back, which also didn't happen. I was then told I would have to wait until Monday for my parcel unless I wanted to collect it from the depot which is almost 25 mile away. This is not the first time I've had trouble with them either. There a disgrace of a company… Read Full Review

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★☆☆☆☆

“dont pay for 2 day delivery”

Written on: 04/04/2015 by kjjcs (1 review written)

I ordered part to fix my car. paid for 2nd day delivery witch would be delivered on Thursday. it was ordered on Monday shipped Tuesday should arrive Thursday. ok ups said held up to rain storm Thursday night. ok should of already have it. one day late fine but not four days sent me email saying "MIGHT GET MONDAY " This is B.S. I call them, they said they need to try to work all the delayed packages in. that our package's are all ready late so the get worked in as they can with no exact date… Read Full Review

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Jimmypunter's Response to kjjcs's Review

Written on: 04/04/2015

I use Euro Car Parts all the time and have never paid any extra for special delivery. They use UPS and the goods have always been delivered within 2 - 3 days max. Each person's experiences will be different I suppose.

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★☆☆☆☆

“they suck ”

Written on: 03/04/2015

How many call does it take to get ur package it been about 2 wks n still havnt got it they call me about 9 times to correct the address n still not here ups needs help i call the 1800 number talking to a lady she thought she put me on hold i could hear everything she said .......rude tempe, az. Phoenix… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 03/04/2015 by TrinityHickman (1 review written)

First and the last time I have ever used Ups. Due to my unsociable work hours I have rearranged for it to be delivery at 10 am yesterday, for them to only arrive at 3pm, when I have already left home. Rearranged it for today in the afternoon around 12-3pm but of course its almost half past 4 and no on is here. All the plans I had for today had to be cancelled due to the poor service and no loyalty to the client. What infuriates me the most that by specifying the delivery time, clients rely on… Read Full Review

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★☆☆☆☆

“RUBBISH COMPANY !!”

Written on: 02/04/2015 by joeryland (1 review written)

Do Not bother with company. You will be let down, they are RUBBISH. There so called staff do not know what they are talking about and you will be left seething. Do yourselves a favour and use a Proper Delivery Company You have been warned !… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE”

Written on: 02/04/2015 by KaelynRoach138 (1 review written)

I believe 1 star is even too good for this company. Got sent a package from the UK to China, expected delivery time - March 11, it's March 31st today and i still don't have it. WHY? Because UPS loves to find excuses - incorrect postcode / incorrect contact phone number / everything is incorrect. Meanwhile i've had 30 emails with their customer service, leaving my phone number in the signature every time; had more than 6 calls with the customer service - and still, they say my phone number is not… Read Full Review

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★☆☆☆☆

“joke shop!!!!!!”

Written on: 01/04/2015

what a joke this company is. They have made me so angry having to collect a parcel and then I couldent even get it when I got there.never even tried to leave it with neighbours liked i asked cost me in petrol wear and tear on the car and a wasted journey communication should be the key in any business and no compensation what makes it worse your a bloody joke hope the company folds cause a simple sorry doesn't change anything and Im still empty handed Ups could think of better names for your… Read Full Review

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★☆☆☆☆

“Unreliable, take risks with pkgs”

Written on: 31/03/2015

They dont knock or ring the bell, just leave pkgs worth thousands of dollars outside the apt building. They have have even claimed my apt building was a nursing home to their dispatchers so they wouldnt have to come inside!!! I am waiting for a delivery right now, that they claimed to have "tried" to deliver once already, but didnt. Needless to say, I am not holding my breath while I wait for it. Now they have a new program where those who pay extra are guarnteed on time delivery!!!… Read Full Review

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★☆☆☆☆

“Deliveries arriving after 21:00. Unbelievable!”

Written on: 28/03/2015

Used to get deliveries by 15:00. Then 18:00. Then 19:00. Then 20:00. Now it's 21:10 and no delivery. This is happening all the time. It's the managers and loaders who overload the drivers. No more! UPS stinks!… Read Full Review

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★☆☆☆☆

“Unable to distinguish address locations- consistently ”

Written on: 27/03/2015 by McCurdyan337 (1 review written)

UPS has consistently delivered packages to the wrong address. Wether I'm receiving or sending the packages they are unable to distinguish one address from another. This is due to the incompetence of the drivers. This leaves me to deal with their claims department whom are unable to distinguish between the sender and the receiver, as well as being deficient in basic English which makes communication nearly impossible and frustrating… Read Full Review

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★☆☆☆☆

“RUDE”

Written on: 26/03/2015

The whole experience with this so called company is ridiculous!!!!! I will never use this so called company to mail nor will I order from anything that uses this so called company!!!! Call center in Mesquite Tx. have the RUDIST people I have EVER had to deal with!!! DO NOT EXPECT ANYTHING BUT THE WORST FROM UPS… Read Full Review

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★☆☆☆☆

“poor service and incompetent customer service”

Written on: 17/03/2015 by Calhoun464 (1 review written)

No one came to the door for the first pick up request so I had to make another request. My package was of higher value so the receipt required a signature in case a claim needs to be made, the driver said he "doesn't do that". Called customer service and the representative didn't know what a receipt is, how is that possible? Who doesn't know what a receipt is? She then said that drivers don't sign things even though my receipt says otherwise, but again she didn't even know what a receipt is… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 11/03/2015

Paid £41 for a parcel to be sent, collection driver never rang bell just put card through letter box, we then saw him driving off. This was at 11.00am phoned office to be told it would be collected later today. Have just received another phone call to be told the driver was too far away and it would be collected tomorrow. Funny because if you book before midday they advertise a same day collection. Not at all happy, will not use again… Read Full Review

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★☆☆☆☆

“UPS Graveyard”

Written on: 09/03/2015 by Caseyt12 (1 review written)

Little Rock hub is the graveyard for packages. They go in but never come out… Read Full Review

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★☆☆☆☆

“Son's Birthday Ruined”

Written on: 08/03/2015 by JaysonGallegos6 (1 review written)

Package was delayed due to some weather that I cannot account for. OK, fine, I get it. But then the package sat for 48 hours in the UPS facility that was 20 minutes from my house. Are you kidding? I will never knowingly select UPS as my delivery service again. My son's only birthday present was in that package. I had to give him a printed picture of his present. Thanks to UPS, I failed my kid… Read Full Review

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★☆☆☆☆

“Bunch of liars!”

Written on: 06/03/2015 by mbPorterfield362 (1 review written)

My parcel was supposed to come in on Wednesday however we were never notified that the delivery was supposed to happen so when i got back home and noticed a note that they have missed me i called straight away to rearrange the date of delivery but whenever i called the person i talked to bitterly informed me that she can't deliver the parcel the same day and she will do it the next day. So i stayed home the next day and contacted her again to confirm the delivery and was told that the parcel… Read Full Review

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★☆☆☆☆

“Atrocious service and total disregard for client and...”

Written on: 05/03/2015 by Angel483 (1 review written)

Just received 9 boxes of very expensive books from the US, all delivered by UPS and every box part destroyed. Many of the books were damaged, so they are incapable of being sold - as a prestige book, they must be in perfect condition - many of them have damaged spines and corners. This is the most blatant display of contempt for the client's goods that I have ever seen from any company. I did not choose UPS and will now refuse to deal with any company that uses them… Read Full Review

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