UPS Reviews

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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“just PATHETIC”

Written on: 05/12/2016 by e111 (5 reviews written)

I really really hate this company, would not let you know when they arrive (not by text, nor by email), and will arrive in the most unexpected time EVER possible, would leave a card that only says that they were there and nothing else, you have to do a ton of research to find out what you can do next, in a few words "SHAME and DISGRACE". Do NOT use this service, use DPD or DHL and you save yourself a lot of hassle and pain and you make the world a better place by NOT using this company… Read Full Review

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★☆☆☆☆

“No one who works there is interested in resolving my...”

Written on: 03/12/2016 by utStrong19 (1 review written)

I spent over $100 having a package shipped to Jackson Heights. This package made it from Mexico to the Maspeth location in 3 days. It has been sitting in the Maspeth location for 5 days. The website regularly reports that it has been sent out for delivery. However, the package is never delivered. The Maspeth location has chosen to list their phone number as the main 800 number for UPS - a call center location whose information is limited to the same tracking information available online… Read Full Review

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★☆☆☆☆

“outrageous company”

Written on: 23/11/2016 by cristianoattie (1 review written)

Hello i've send a parcel abroad using UPS and they returned the parcel charging twice the value without my consent. THEY DON'T CARE ABOUT THE CUSTOMERS… Read Full Review

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★☆☆☆☆

“Do not use them”

Written on: 18/11/2016 by skConnell436 (1 review written)

We had a long history of disasters with UPS. This time they could not even find the address, despite all other delivery companies well able to. Very poor customer service and unwillingly to find a way to fix their mistake. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“Worst Shipping Services I have ever used.”

Written on: 16/11/2016 by Gibbs2 (1 review written)

I tried sending packages through UPS for a month. Total 24 packages, total 18 packages lost. Through long investigations that lasts 1-2 months, 3 packages were found. From my experience, they lost 75% of my packages. I will never use them again. On top of that, the customer services are horrible. They are answered by foreigners... not even in the US. I could not understand any of them. The customer services representatives (all with strong accents) refuses to go above and beyond to… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 22/10/2016 by 60Murdock (1 review written)

This is by far the worst delivery company on the planet! They take ages to deliver, they change delivery information, they miss delivery days (even though you stayed in all day THEN they try to deliver when you are not expecting so dump your goods at a central point 5 miles away.It says door to door service but not necessarily your door!!… Read Full Review

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★☆☆☆☆

“UPS has a most unfriendly website”

Written on: 24/09/2016 by pagenotes (2 reviews written)

My wife ordered something, arranged to have it delivered via UPS, and signed electronically to have it delivered even if nobody was home. Yesterday UPS left a delivery notice while I was at work. So much for electronic signatures. After work I entered their tracking number on their website, but the most their site would tell me was that they had attempted delivery, duh. It didn't say, but I suspected the site would be more friendly if I established a user name, password, etc. And wa La! It… Read Full Review

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★★★☆☆

“My package passed me twice.”

Written on: 24/09/2016 by Maribel280 (1 review written)

I ordered a package on eBay, and I live in Miami Florida. My package came from Canada. I was tracking the shipping and last night my package somehow passed me and made it to Hialeah Florida which is about 20 minutes away from my house. This morning the package left and said it was coming to me. Somehow it passed me yet again, and made its way to the post office and I have to get it tomorrow. When I could have gotten it on Thursday, it comes two days later on Saturday. Why? How does that even… Read Full Review

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★☆☆☆☆

“Horrible Customer Service and Zero Reliability!!”

Written on: 23/09/2016 by Julia79 (1 review written)

This is not the first time UPS has claimed to attempt a delivery and did not step foot near my door. I ALWAYS track my packages and do not leave the house until they are delivered or I have someone else waiting for it. I also will check the tracking site several times an hour because sometimes they just leave the package at the front door without knocking or ringing the doorbell. I called the 1-800 number to let them know I was at home when obviously the driver lied and said no one was home… Read Full Review

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★☆☆☆☆

“UPS has zero delivery flexibility”

Written on: 16/09/2016 by England467 (1 review written)

UPS has zero delivery flexibility… Read Full Review

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★☆☆☆☆

“Lazy delivery personnels”

Written on: 02/09/2016 by SummerCrawford358 (1 review written)

I don't know if these guys even stay at least ten seconds after they knock or buzz. Every time I am expecting I something important that I know will require signature I make it a point that I keep checking and tracking my package at least every 10mins and we even open our front door open and leaving just our screen door closed to let them know that there somebody there. But guess what? They always fail. I never got my package at the first scheduled delivery. These people are so lazy. I wonder… Read Full Review

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★☆☆☆☆

“Most unreliable courier”

Written on: 30/08/2016 by Karen261 (1 review written)

UPS is a company who are not scared of coming up with the most amazing lies you can imagine, to cover up the fact that they cannot actually deliver the services they seem to offer. Even when you pay for very expensive services such as international express deliveries, they will find a way to delay your parcel. They regularly do not collect parcels and say that you weren't at home or that they couldn't find your house. Today they came up with a lie which didn't work out: they told me the… Read Full Review

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★☆☆☆☆

“UPS WORST COMPANY EVER HORRIBLE CUSTOMER SERVICE”

Written on: 26/08/2016 by catmomof17 (1 review written)

UPS has to be the worst run company EVER! Customer service is a JOKE! It takes HOURS on the phone to get a simple problem resolved because Customer Support says it’s a Tech Support problem and Tech Support says it’s a Customer Service one, they bounce you back and forth like a ping pong ball. Everyone has seen the videos of packages being dropped at the door and someone coming along and taking them. I am also disabled and need heavy packages placed inside the door. My door also opens… Read Full Review

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★☆☆☆☆

“HOW CAN THEY POSSIBLY STAY IN BUSINESS??”

Written on: 20/08/2016 by ortman (1 review written)

So I get an email to inform me of an impending delivery, I will be out that day so try to amend delivery date online but I needed to sign up to "UPS Choices" that was going to take too long so I called them on Tuesday to amend their Thursday delivery to Friday. How simple should that transaction be? Well I was told they would still try to deliver Thursday and then reschedule for Friday. I MUST BE MISSING SOMETHING HERE BUT TO ME THAT SEEMS JUST A BIT INEFFICIENT. Anyway true to word they… Read Full Review

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★☆☆☆☆

“Are You Kidding Me?”

Written on: 19/08/2016 by Enzob86 (1 review written)

Here is there tracking information. Why not just use USPS to begin with if they are going to turn it over for delivery. So idiotic. 08/15/2016 5:58 P.M. Received by the local post office 08/15/2016 11:11 A.M. Package transferred to post office Houston, TX, United States 08/15/2016 3:41 A.M. Destination Scan Houston, TX, United States 08/14/2016 10:30 P.M. Arrival Scan 08/14/2016 9:50 P.M. Departure Scan Houston, TX, United States 08/13/2016 1:30 A.M. Arrival Scan… Read Full Review

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★☆☆☆☆

“UPS Worst Shipping Company-No stars ”

Written on: 18/08/2016 by ivybuena (1 review written)

Unreliable. Lack of consistency. Awful customer service. I used UPS for the first time, shipped my boxes and suitcase from Pittsburgh to Boston. I shipped 3 boxes and 1 suitcase. I received everything back but 1 box. I tracked my package online and called consistently every week. I called customer service every week and it was the same information over and over again. UPS had awful communication, lack of consistency, customer service I spoke to had no idea what they were talking about. I… Read Full Review

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★★★★★

“Out of their way”

Written on: 17/08/2016 by Bryleec227 (1 review written)

Store 5588 Stony a Brook,New York.Thanks to the staff!They went out of their way to pack a drum set with no assistance from the sender.This is not an easy thing to do if you have no experience with this task.NO PROBLEM for these people.They did it for me,all long distance,and it arrived safely and quickly.Thanks people!UPS can pack and send anything.Give them a try… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 10/08/2016 by MelissaVance (1 review written)

Came home to find a card through my door- I had no warning they were coming. The card had nothing written on it. I had to spend 20 mins on phone to be told they could give me a 3 hour slot......REALLy? I have to take a day of work to sit and wait for a delivery , losing a days wages in the process. DPD have an excellent modern system where they give you an hour slot and text you, and you can even see where the driver is!! UPS? You be lucky if they bother to fill in a piece of paper properly. I… Read Full Review

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★☆☆☆☆

“Got lost looking for their own Corporate Hqs city!”

Written on: 30/07/2016 by N4AOF (1 review written)

How could UPS get lost looking for Louisville Kentucky of all places?? Louisville is their largest hub location AND their corporate headquarters! Apparently Big Brown has some really smart package handlers and OTR truck drivers when they can take a package addressed to LOUISVILLE KY and manage to route it to Madison Heights, Michigan before anyone anywhere in the system notices anything is wrong! No one noticed when it didn't arrive at the Louisville hub by midnight the day it was supposed to… Read Full Review

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★★★★★

“UK to USA - EXCELLENT SERVICE ”

Written on: 29/07/2016 by Knimmo (1 review written)

I recently used this service to sent an expensive item and money to my son in the USA. I was very happy with the service I received. I booked my delivery online and could not believe how simple it was. I was emailed straight away with my order and instructions on what to do next. I printed my labels and invoices off and attached them to my parcel. The next morning I dropped my parcel off at my local drop off point in my home town in Scotland, where I received a receipt. My parcel was picked up… Read Full Review

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