UPS Reviews

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★☆☆☆☆
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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“item not delivered ”

Written on: 07/01/2017 by rwtrichards (1 review written)

Sent a package to my sister who is housebound but no attempt to deliver was made.No message was sent and it was only when I tracked the parcel that I discovered that it had been droipped off at an access point, but not which one. I used live chat with a vey unhelpful UPS staff member who insisted delivery had been attempted even though no card had been left and my sister was at home all the time. They refused to redeliver so my sister had to get someone to collect the parcel. Even though the… Read Full Review

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★☆☆☆☆

“Failure to Pick-up in a Timely Fashion”

Written on: 06/01/2017 by dhruv44 (1 review written)

I had to have a large package sent to Dish Network after I terminated by service with them. They use UPS and gave me pre-paid labels to simply send it in to any UPS location. Unfortunately, the drop off location in town was too small for my large packages. I ordered a location pick-up directly from my address and waited for the driver to come. I contact UPS the very next day and they tell me the driver already picked up the package today. I cannot fathom how such a mistake could happen… Read Full Review

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★☆☆☆☆

“Worst service EVER”

Written on: 01/01/2017

Had a package sent UPS, from Chester NY to New Jersey - overnight, next day delivery, maybe it's 40 miles. Package never delivered. Ups customer service is in the Philippines. Tell me how THEY can track a package here in the US!!! Answer is, they cannot. They lied, gave me made up inaccurate information and after waiting two full days now tell me the package is lost. Worst service, worst management ever… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 31/12/2016

Recently ordered something online and happen to miss the package from the driver. They left a notice on my door saying they would deliver the package the next day cause it required a signature. The next day came and gone, stayed the whole day home waiting for it. About 5:30pm they came back to my house without the package, telling my mom that "someone called and told them not to deliver it because they would come and pick it up." Which is bogus, they lied to me and my mom all because they… Read Full Review

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★☆☆☆☆

“Not Even Involved”

Written on: 28/12/2016

I am a business owner and one of my guests had a package delivered to my property. The guests were no longer staying here, so they asked if we could right her new address on the packaged. The guest called UPS directly and handled scheduling a pick up day/time and further details. UPS came and picked up the packages. A few days later I received and invoice for the total. I called and explained we weren't involved, just the pick up location. I gave UPs the guests information and thought we were… Read Full Review

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★★☆☆☆

“Check your invoices”

Written on: 19/12/2016 by tbd464 (1 review written)

We have had numerous issues with shipment being charged to our account that were not authorized by our business. Looks like they will use anyone account number to make a shipment since this has happened numerous times. The customer service is subpar we have contacted then several times and cannot get a call back. Not a very professional service… Read Full Review

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★★★★★

“excellent service”

Written on: 17/12/2016 by RogerPeterson470 (1 review written)

I received excellent service at UPS this morning, so much so I wanted to comment on it. This was at the Clearwater UPS on Fort Harrison Ave. Very friendly and efficient service, exactly what you need. Thank you… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 09/12/2016

I found there phone staff unhelpful, deceitful and useless. Not only was my package NOT delivered, they had the guts to say my address didn't exist and tried to blame me for their incompetance. I will NEVER use an online store again that has UPS connected to it… Read Full Review

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★☆☆☆☆

“just PATHETIC”

Written on: 05/12/2016 by e111 (6 reviews written)

I really really hate this company, would not let you know when they arrive (not by text, nor by email), and will arrive in the most unexpected time EVER possible, would leave a card that only says that they were there and nothing else, you have to do a ton of research to find out what you can do next, in a few words "SHAME and DISGRACE". Do NOT use this service, use DPD or DHL and you save yourself a lot of hassle and pain and you make the world a better place by NOT using this company… Read Full Review

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★☆☆☆☆

“No one who works there is interested in resolving my...”

Written on: 03/12/2016 by utStrong19 (1 review written)

I spent over $100 having a package shipped to Jackson Heights. This package made it from Mexico to the Maspeth location in 3 days. It has been sitting in the Maspeth location for 5 days. The website regularly reports that it has been sent out for delivery. However, the package is never delivered. The Maspeth location has chosen to list their phone number as the main 800 number for UPS - a call center location whose information is limited to the same tracking information available online… Read Full Review

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★☆☆☆☆

“outrageous company”

Written on: 23/11/2016 by cristianoattie (1 review written)

Hello i've send a parcel abroad using UPS and they returned the parcel charging twice the value without my consent. THEY DON'T CARE ABOUT THE CUSTOMERS… Read Full Review

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★☆☆☆☆

“Do not use them”

Written on: 18/11/2016 by skConnell436 (1 review written)

We had a long history of disasters with UPS. This time they could not even find the address, despite all other delivery companies well able to. Very poor customer service and unwillingly to find a way to fix their mistake. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“Worst Shipping Services I have ever used.”

Written on: 16/11/2016 by Gibbs2 (1 review written)

I tried sending packages through UPS for a month. Total 24 packages, total 18 packages lost. Through long investigations that lasts 1-2 months, 3 packages were found. From my experience, they lost 75% of my packages. I will never use them again. On top of that, the customer services are horrible. They are answered by foreigners... not even in the US. I could not understand any of them. The customer services representatives (all with strong accents) refuses to go above and beyond to… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 22/10/2016 by 60Murdock (1 review written)

This is by far the worst delivery company on the planet! They take ages to deliver, they change delivery information, they miss delivery days (even though you stayed in all day THEN they try to deliver when you are not expecting so dump your goods at a central point 5 miles away.It says door to door service but not necessarily your door!!… Read Full Review

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★☆☆☆☆

“UPS has a most unfriendly website”

Written on: 24/09/2016 by pagenotes (2 reviews written)

My wife ordered something, arranged to have it delivered via UPS, and signed electronically to have it delivered even if nobody was home. Yesterday UPS left a delivery notice while I was at work. So much for electronic signatures. After work I entered their tracking number on their website, but the most their site would tell me was that they had attempted delivery, duh. It didn't say, but I suspected the site would be more friendly if I established a user name, password, etc. And wa La! It… Read Full Review

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★★★☆☆

“My package passed me twice.”

Written on: 24/09/2016 by Maribel280 (1 review written)

I ordered a package on eBay, and I live in Miami Florida. My package came from Canada. I was tracking the shipping and last night my package somehow passed me and made it to Hialeah Florida which is about 20 minutes away from my house. This morning the package left and said it was coming to me. Somehow it passed me yet again, and made its way to the post office and I have to get it tomorrow. When I could have gotten it on Thursday, it comes two days later on Saturday. Why? How does that even… Read Full Review

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★☆☆☆☆

“Horrible Customer Service and Zero Reliability!!”

Written on: 23/09/2016 by Julia79 (1 review written)

This is not the first time UPS has claimed to attempt a delivery and did not step foot near my door. I ALWAYS track my packages and do not leave the house until they are delivered or I have someone else waiting for it. I also will check the tracking site several times an hour because sometimes they just leave the package at the front door without knocking or ringing the doorbell. I called the 1-800 number to let them know I was at home when obviously the driver lied and said no one was home… Read Full Review

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★☆☆☆☆

“UPS has zero delivery flexibility”

Written on: 16/09/2016 by England467 (1 review written)

UPS has zero delivery flexibility… Read Full Review

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★☆☆☆☆

“Lazy delivery personnels”

Written on: 02/09/2016 by SummerCrawford358 (1 review written)

I don't know if these guys even stay at least ten seconds after they knock or buzz. Every time I am expecting I something important that I know will require signature I make it a point that I keep checking and tracking my package at least every 10mins and we even open our front door open and leaving just our screen door closed to let them know that there somebody there. But guess what? They always fail. I never got my package at the first scheduled delivery. These people are so lazy. I wonder… Read Full Review

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★☆☆☆☆

“Most unreliable courier”

Written on: 30/08/2016 by Karen261 (1 review written)

UPS is a company who are not scared of coming up with the most amazing lies you can imagine, to cover up the fact that they cannot actually deliver the services they seem to offer. Even when you pay for very expensive services such as international express deliveries, they will find a way to delay your parcel. They regularly do not collect parcels and say that you weren't at home or that they couldn't find your house. Today they came up with a lie which didn't work out: they told me the… Read Full Review

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