UPS Reviews

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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“UPS IS THE WORST”

Written on: 10/07/2015 by jesslynchia (1 review written)

I've become generally relatively tolerant of terrible customer service since moving to the UK but this one is simply so terrible I have to share. In essence, please DO NOT USE UPS UK. They are the absolute worst. A basic hygiene factor of a freight and delivery company is to DELIVER. They lie, they ignore all instructions, they lose important parcels, and they essentially find ways to make life difficult for you. Thank you for shortening my life in the spate of 4 days. Explaining this will… Read Full Review

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★★☆☆☆

“Inconvenient”

Written on: 09/07/2015

I live in an apartment complex and I did not want them to leave the package with the office. I signed up for their "my choice" system only to be disappointed and unable to access any of the services they claim you can have. Not only would they not let me change my delivery location they also would not allow me to pick it up at the store near by. The UPS website states that a package will not be left with a third-party unless permission is given, but yet the package was delivered to the office… Read Full Review

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★☆☆☆☆

“just useless”

Written on: 05/07/2015 by Kallie230 (1 review written)

Posted a parcel from uk to Portugal and after 17 days it was returned as address not recognised. Emailed UPS telling them the address was correct but of no use. They had the phone contacts and email address of the receiver, they did not bother to contact him to confirm the address. In between I ordered an item in Portugal and posted it to the same address as for the UPS parcel, the national courier delivered the item the day after to the same address. GPS recognises the address so what was the… Read Full Review

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★☆☆☆☆

“they punish you for there mistakes!”

Written on: 29/06/2015 by AnthonyGarza (1 review written)

I sent my mother in law a gift that was scheduled to arrive last Friday. End of day the UPS driver put on the tracking invalid address please up date. I double checked her address is blank South blank East. I put it in the computer. The driver claims there is no such thing as *** South basically he said the address is exactly what I put in just no South. so I fixed the address to what he claimed was correct. The package was never delivered. I call UPS and was told that the original address was… Read Full Review

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★☆☆☆☆

“COMPLETE WASTE OF TIME & MONEY & TOTAL DISREGARD TO...”

Written on: 24/06/2015 by marksgd (1 review written)

HAD A EMAIL SAYING PARCEL WOULD BE DELIVERED ON TUESDAY NO PARCEL RANG UPS 5 TIMES THEY WOULD NOT GIVE ME A DELIVERY TIME THEY SAID IT WOULD BE DELIVERED THAT DAY BUT IT NEVE ARRIVED . I HAD DAY OFF WORK COST ME £££££ I SAID THEY SHOULD COMPENSATE ME FOR THE WRONG INFO THEY SAID NO .... I WILL NEVER US UPS AGAIN THEY ARE COMPLETE INADEQUATE PEOPLE WHO DONT GIVE A DAMM THEY ARE RUDE THEY ARE A POORLY RUN COMPANY . NEXT TIME I WILL BE USING DPD OR PARCELFORCE. I WOULD RECOMMEND NEVER USING… Read Full Review

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★☆☆☆☆

“Dont waste your time!!”

Written on: 24/06/2015 by vvBrown46 (1 review written)

A company had recently arranged a courier for me to return items to them and told me that UPS would be collecting it the next working day between 10-2. I managed to book the day off work at the last minute. waited until 3pm that day, no one turned up to collect. rang UPS they said wait until 7pm. so I waited... No one turned up. Rang them back and they told me it had been rearranged for the next day between 1-5. guess what no one came. rearranged for the following Monday, yet again no one came… Read Full Review

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★☆☆☆☆

“UPS is such a piece of trash”

Written on: 16/06/2015

I missed my first delivery because I was at work so I stayed home on Monday to wait for my package that I had to sign, then at 11:30 they send me an update telling me that they left the package at the delivery center ON ACCIDENT..wft so I call and tell them to just leave the package at the leasing office of my apartment building and they go to my apartment again! I'm not there cause I have to go to work. So now I have to miss work tomorrow and sit in my apartment all day waiting for my stupid… Read Full Review

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★☆☆☆☆

“ Utterly incompetent”

Written on: 16/06/2015 by DelaneyDalton495 (1 review written)

Appalling service. I ordered an item from a company who used UPS . The tracking number said that it was due on a certain date. I took the day off work. There was no delivery. The next morning I was not able to find a telephone number on their website so contacted the company I bought from. They came back saying they had spoken with them and they were unpleasant and said it was on the van for delivery that same day. I took off another day from work - no delivery!!! Spoke again with company who… Read Full Review

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★☆☆☆☆

“Apalling”

Written on: 08/06/2015 by Tamiay195 (1 review written)

Three times in the past UPS have failed to turn up as arranged to collect a parcel, so I have never used them since. My customer insisted on arranging a collection 'to save money' despite my warnings. Today the driver turned up 1hr late. My customer hadn't been told a UPS label was needed on the parcel, therefore I didn't have one- so the driver refused to take it. I have to stay in the house to ensure collection -my workshop and business is elsewhere and does not have a postal address. The… Read Full Review

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★☆☆☆☆

“No parcel, no help, absolutely terrible service!!!”

Written on: 06/06/2015 by jodie3391 (2 reviews written)

Ordered an expensive pair of sunglasses which I never received. The company are useless, no help offered in resolving the situation. basically my word against theirs. So I have to loose out because of their poor service!! Absolutely disgusted! For an international company I would expect better. Customer service obviously doesn't matter with ups!!… Read Full Review

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★☆☆☆☆

“100 Miles”

Written on: 24/05/2015

I had a delivery rescheduled for a day earlier and then first listed on the tracking info. Package was in and out of facilities within hours until it's one state away. The package arrived at the facility less the five hours away last night and at a facility a little over an hour away from me today but the delivery has been pushed back another 24 hours. I guess 11 am to the end of delivery day takes more than 24 hours… Read Full Review

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★☆☆☆☆

“I'd rather give no stars. ”

Written on: 22/05/2015 by Stewart146 (1 review written)

I'm not sure how a delivery driver can get away with saying they've attempted to deliver a parcel, without ever knocking on the house, but UPS manage it. A note was not left, but a time of "Attempted delivery" was stated - despite myself and my family not only being in at said time, but all in the living room - which looks out onto the front path. After a couple of hours of automated voices, online customer 'helpers' and being transferred, I finally managed to get in touch with an actual… Read Full Review

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★☆☆☆☆

“What can Brown do for me? Not much!”

Written on: 22/05/2015 by Kadenceq170 (1 review written)

I sat here all day waiting for my package only to discover that the driver assumed I wasn't home because my gate was closed and left without honking or leaving my package. When I called the Tampa, FL office to have the driver come back, I was told I was welcome to drive 45 miles to their warehouse to pick it up. The UPS agent was very unprofessional and extremely condescending. I will NEVER, EVER use UPS again. They are truly a joke!… Read Full Review

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★☆☆☆☆

“OW LIFE RIP OF MUTHERS OF DOGS RIPPED ME OFF AGAIN...”

Written on: 21/05/2015 by Donnellyct18 (1 review written)

OW LIFE RIP OF MUTHERS OF DOGS RIPPED ME OFF AGAIN THIS TIME WILL I PICKET MAKE WEBSITES AND OPEN AS MANY CLASS ACTION LAW SUITS AS I CAN AND I WANT YOU TO DO THE SAME I WANT MY MONEY BACK YOU DOG ICK SUCKERS I WILL NEVER HAVE ANYTHING SHIPPED WITH UPS THEY HAVE STOLE AND DAMAGED SO MANY ITEMS I AM SENDING A LETTER TO THE BBB I WILL CALL THEM EVERYDAY I WILL NEVER BUY FROM THEM LOW LIFE CRACKHEAD OCK SUCKERS AT EBAY UPS AND EBAY WORK TOGETHER TO RIP PEOPLE OFF THEY ARE MASTER THIEVES EBAY AND… Read Full Review

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★☆☆☆☆

“Pick up package errors”

Written on: 19/05/2015 by cdgillaspie (1 review written)

The UPS driver did not pick up on the day scheduled and left the notice at another house. I requested expedited shipping as I would not be home the next day for the rescheduled pickup which meant I would have to take the package the following day to a UPS store. I am losing 2 days shipping on a $50+ shipment. The national # told me to call the local # who told me to call the national # for help. The last local person I talked to hung up on me mid-sentence. No compensation or other quicker… Read Full Review

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★☆☆☆☆

“Offer a service they have no intention of delivering on”

Written on: 15/05/2015

Phoned to organise a pick up for a morning slot 9-1pm. This was agreed over the phone. On the day of pick up nobody had arrived so I phoned to find out where the driver was. The first person I spoke to told me the driver was stuck in traffic and therefore they could not confirm the driver would be with me before 5pm. When I explained I had an appointment that afternoon I was told that they could not help and could give me no more specific timing. I was then phoned by a customer service rep… Read Full Review

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★☆☆☆☆

“Missed deliveries because they ignore instructions!”

Written on: 15/05/2015 by petejc21 (10 reviews written)

Had a missed delivery, left the slip out, clearly visible, requesting to be delivered to neighbours, both retired, both home all day, both always take in parcels for me without issues. However on the following day the idiot UPS driver just shoved the slip back through my letterbox along with a final delivery attempt slip. I now have to drive 25 minutes to their nearest collection depot, all because they can't follow simple instructions?! I will avoid buying anywhere that uses UPS as its… Read Full Review

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★☆☆☆☆

“Again the worst service”

Written on: 08/05/2015 by Chrisl67 (1 review written)

The only possible reason a supplier would use this service is because they offer a cheap service And boy do they deliver The worst delivery company by far in the UK And they are the appointed Apple delivery company Consider that when ordering your apple product and how little Apple think of you as a customer Disgusting service from a company that redefine the word incompetent and take it to new heights of disgust If customers knew before they ordered products from companies that use UPS one can… Read Full Review

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★★☆☆☆

“ups fails vs fedex”

Written on: 05/05/2015 by jerryh20 (1 review written)

i receive several packages a year from both companies. i live in a rural area but is accessible to drop packages at the door. ups drops them at the driveway gate and fedex places them at the door. i have had packages left out in the rain with no protection from the weather or thieves. companies i use have contracts to use ups with usps as delivering carrier and that works but the ups delivery trucks fail miserably… Read Full Review

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★☆☆☆☆

“Missing parcel”

Written on: 21/04/2015 by Absolvent83 (2 reviews written)

Totally unreliable courier. My item has not been delivered but their tracking system showed something different.  driver  does not really care where and whom he giving parcels. Luckily for me I was buying through Amazon and my item has been quickly resend. Such a shame that Amazon is still cooperating with UPS and Hermes… Read Full Review

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