DHL Reviews

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★☆☆☆☆
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“THEY SUCK”

Written on: 16/07/2015 by Duncan241 (1 review written)

Their customer service is horrible. They don't try and help solve the problem. Constant run around. New portal pay system is a joke. Clearly employees don't know how to use it either. Horrible horrible service!… Read Full Review

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★☆☆☆☆

“DishonestHL”

Written on: 13/07/2015 by Tjfelly (1 review written)

I can only echo many of the reviews of this company. Professional front end with global brand known around the world. However for a customer delivery standpoint they are by far the worst company i have dealt with. Have had 3 'delivery's' in total from them, and each time it has ended in me going to the service depots (10 miles away) to pick the items up myself. I can deal with incompetent company's, but not dishonest. Each time they have put the status as 'tried to deliver; recipent not home'… Read Full Review

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★☆☆☆☆

“DHL Hopeless Services with too many broken promises”

Written on: 25/06/2015 by andrewyau (1 review written)

First delivery mysterious did not happen as two person was waiting for the parcel in the flat all day long but no buzzer or any sign of delivery… but their system said "recipient not home"! No note, no evidence whatsoever. Called next morning after 7:30am, was advised to wait for return call later about the ETA after the depot opens. Obviously how little I knew it didn't matter even though my number was taken… nobody called! I called DHL after 12:00 and the advisor gave me a standard… Read Full Review

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★☆☆☆☆

“Beware Double Charges!”

Written on: 19/06/2015

The sender already pay the delivery charge but when I claim it, the item was already open and they ask me to pay 20euro for VAT and extra 10euro for others, a total of 30euros. in case no body at home in time of delivery other carrier will normally call you or leave a note in your door. NO Call NO note that's DHL!!! It happen to me many time. I will never use or recommend NEVER!!!… Read Full Review

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★★★★★

“Brilliant! Fantastic experience and service!”

Written on: 17/06/2015

I needed to send important documents to the UK for a British passport renewal from South Africa, my home. Postage was easy and without any hassles. 5 days after posting, I was notified by a very descriptive email from DHL that my package of documents had arrived safely at the required address. The email contained all the times and authorized officials and all the processes my parcel had to go through in order to leave my country and enter the UK. A week later, my new passport and all my… Read Full Review

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★☆☆☆☆

“Not deliverying on the day promised -- then lied!”

Written on: 12/06/2015 by CaliSun (1 review written)

I got a text message yesterday saying my package would be delivered today, so I waited at home with the door cracked open, in part because it's hot, obviously I am at home. Then I noticed on DHL site my package was "attempted but the recipient not home". I was home sitting quietly in front of my computer, there was no knock, no door bell ring, no phone call (they have my number), no nothing. What a blatant lie!… Read Full Review

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★☆☆☆☆

“FALSE PROMISES & LIES!!”

Written on: 02/05/2015 by NoorH (1 review written)

DHL has not changed or learnt from its' past mistakes!! It still provides RUBBISH service!! They told me that an urgent parcel could be delivered on Saturday morning to an address in Vienna. I asked for confirmation of this THREE times, and the answer was the same: OF COURSE they could deliver the parcel on Saturday morning, at a cost hike of 50% over the “standard” rate. I agreed to pay this, only to find that they did NOT deliver on Saturday. The parcel was not delivered until Monday… Read Full Review

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★☆☆☆☆

“Peterborough DHL drivers for Ikea”

Written on: 01/05/2015 by 441Halsey (1 review written)

5pm and 100 metres to destination and the drivers from Peterborough to the South Hams, Devon, decided they didn't want to deliver our goods and turn around and went back to Peterborough, leaving me without furniture. Suffered abuse and intimidating behaviour from the driver's sidekick. Wouldn't personally every use DHL… Read Full Review

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★☆☆☆☆

“dhl worst delivery ever”

Written on: 30/04/2015 by Samuel165 (1 review written)

each time i get some from dhl i have to fight to get it they all way say imptente of delivery i take day off work to get it but they never buzz my door to lasy to got 10 step we need to get rid of dhl… Read Full Review

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★☆☆☆☆

“Birthday present not delivered”

Written on: 16/04/2015 by ShelleyF2015 (0 reviews written)

After numerous phone calls, emails to both UK DHL, South Africa DHL, Kitbag and manchester united it has taken 26 days to send an invoice for custom duties, which according to SARS birthday present should not be charged and even then they will not deliver the goods. This present was sent on 16/03/2015 and now today is 16/04/2015 still no delivery… Read Full Review

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★☆☆☆☆

“Birthday present for Son in South Africa”

Written on: 16/04/2015 by Lucian193 (1 review written)

I purchased goods online from Manchester United on 16th March 2015 for my son birthday present and he lives in South Africa and now it is the 16th April and he still has not received the goods and not only that it has cost us another £40 for custom charges. After being provided with a DHL tracker tried calling on the 18th March as the goods had not been delivered after arriving in Johannesburg on the 17th DHL said they cannot discuss the problem with me I need to call Kitbag and Kitbag said I… Read Full Review

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★☆☆☆☆

“Online quotes wrong”

Written on: 29/03/2015 by Zinkayo (1 review written)

I went online to get a rate quote for shipping to Australia, it was $187.60. I called the representatives numerous times and was assured this was accurate based on weight and dimensions. Sent out the shipment and then found out I was charged $457.00. Have tried to negotiate this downward, but no luck… Read Full Review

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★★★★★

“Best courier service ”

Written on: 27/03/2015 by Jade.04 (1 review written)

DHL are by far the best courier service, had hundreds of parcels delivered by them, never been lost, stolen or damaged always spot on!! The driver who delivers in the Wigan area is a credit to the company! Absolutely fantastic!!!… Read Full Review

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★☆☆☆☆

“DHL is a Bunch of thieves ”

Written on: 26/03/2015 by woWatson177 (1 review written)

Everytime they send something to me, i have t pay double, thirst for the company delivering the item, the DHL again when i receive the item. they call it administration fee, Don't use them… Read Full Review

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Johankirchner's Comment

Written on: 31/03/2015

I agree, use TNT

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★★★★★

“delivery excellent”

Written on: 15/03/2015 by Lowefa179 (1 review written)

First time use and I am very pleased. Thank you for a good job… Read Full Review

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★★★★★

“Great Parcel Delivery Service”

Written on: 14/03/2015 by ROLO3 (1 review written)

Did not think my parcel would arrive at 4-45 PM on a saturday night, Brilliant service by DHL keep up the good work do not know of any other courier service what would be doing the same as you. Thankyou A VERY HAPPY CUSTOMER… Read Full Review

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★☆☆☆☆

“LATE DELIVERY LIES”

Written on: 13/03/2015 by MACEDONIA1 (1 review written)

I HAVE BEEN EXPECTING A HAIR PRODUCT FROM CHINA WHICH WAS SUPPOSE TO BE DELIVERED ON TUES/WED. I CALLED AND GAVE THE TRACKING NUMBER AND WAS TOLD THAT THEY MADE 2 ATTEMPTS BUT THERE WAS NO ONE THERE. THEY DID NOT REALIZE THAT IT WAS A BUSINESS. HOWEVER, THEY SAID THEY WOULD DELIVER IT TODAY BETWEEN 9A-5P. WELL, IT'S 5:30 PM AND I CALLED AND WAS TOLD THAT THEY HAD TAKEN IT OFF THE TRUCK BEFORE THEY GOT THE "UPDATE" THAT IT WAS A BUSINESS. IT WILL BE MONDAY BEFORE IT CAN BE DELIVERED. HERE HERE… Read Full Review

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★☆☆☆☆

“Incompetent DHL Customs Agent”

Written on: 07/03/2015 by komodozzzz (1 review written)

Shipping through DHL from overseas has cured me of ever using their service again. I was given bad advise or no advise at every turn. I was told on several occasions that everything was in place for my shipping, only to learn after I did some digging that I needed to FAX information and/or money immediately or my shipment would be stalled and start racking up more costs. I had to assume the role of the customs agent to get anything accomplished. I was hoping to delegate some… Read Full Review

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★★★★★

“I was nervous”

Written on: 18/02/2015 by MickDart (1 review written)

After reading various reviews of DHL I was nervous about sending important documents to rural Kenya , absolutely no problems , 1st class door to door service took 3 days , my receiver even received a call the morning asking whether they would be around later that day for delivery. Would definitely use DHL again for such a service , well done all at Oxford , Machakos and all points in between… Read Full Review

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★★★★★

“They are the best ”

Written on: 12/02/2015 by Lawsonu346 (1 review written)

Great service the stuff turned up straight the way . Cheers dhll… Read Full Review

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