DHL Reviews

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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Slow”

Written on: 09/02/2016 by qwLittle299 (1 review written)

Every time I see one of my packages shipped thru DHL to my local post office, it has never met the expected arrival date. DHL has it's on time frame. I have had deliveries from California in 2 days. DHL can not do this in 6 days. I no longer buy products from companies that use DHL to ship. A week later still waiting. Way to go DHL, you are a terrible company!!!!!… Read Full Review

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★☆☆☆☆

“wish i could give 0”

Written on: 04/02/2016 by carloct (1 review written)

They're simply a joke of a company, I had a parcel sent to me from my country (as a temporary shipment) and they cleared the item duty as a permanent import without even consult with me, first time I heard from them was by a message telling me that i should pay 250 dollars before to get my parcel, when i did contact them telling that they shouldn't have cleared it as a permanent import their answer was that anyway they don't do any temporary import so it will be my interest to contact and pay a… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVIECE”

Written on: 15/01/2016 by 296Campbell (1 review written)

CUSTOMER RIPP OFF. EVEN IN THERE OWN COMPANY THEY DON'T KNOW HOW TO SOLVE THE PROBLEM OF THE CUSTOMER… Read Full Review

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★☆☆☆☆

“dont use them ”

Written on: 13/01/2016 by 405Corcoran (1 review written)

They sent my parcel to wrong address twice and came on wrong dates twice. Call like 2pounds are min cost me60 pounds Complaints are more useless then customer service Wasted more time them Don't use them please lots of better ones Thanks Paddy nhamoinesu… Read Full Review

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★☆☆☆☆

“Worst shipping ever”

Written on: 09/01/2016 by McCracken91 (1 review written)

How can it take so long fer a company to move a package off a truck to another truck so far my packages have been sitting in the same spot for 3days do they have long lunch breaks or something I would not purposely order from a company using dhl and they are never available to ask where your package is no communication whatsoever most of the time it ends up being delivered by the usps anyway why does dhl even exist I'd like for there to be some way of communicating what can I do to get them… Read Full Review

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★★☆☆☆

“covered wagons are still out there..”

Written on: 23/12/2015 by 98Evans (1 review written)

Item shipped from Central Texas (Dallas) to eastern Missouri ( St. Louis)Then to Kansas City MO. In route to Central Kansas (Wichita ) Has spent 5 days in Kc Missouri. Don't understand why the delay in Kansas City or the routeing . This has happened before. haven't received it yet. Just watching tracking info… Read Full Review

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★☆☆☆☆

“Worst Service Possible Merry Christmas ”

Written on: 21/12/2015

I gave them one star because you can not give them none. If that was an option I would give them a -5 out of a possible +5 star rating. I ordered something on December 11th. Shipped immediately. Too bad they chose DHL. Dec 21st: Still sitting in a warehouse where it has been for a week. They notified USPS but never transferred. DHL does NOT answer telephone calls or emails. They leave you not having a clue what is going on. I contacted the seller. He at least got an answer from them… Read Full Review

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★☆☆☆☆

“Awful delivery”

Written on: 14/12/2015

If I can give less than one star, I will do it. Awful delivery, I have been used. Two weeks ago, I sent iphone and charger to my sister as a gift for her birthday. Also, I have a friend of mine graduated from UK but he has not got his certificate because he went back home before that so I sent to you when it was ready for collection. Anyway, the funny things that the items still go and back inside Heathrow airport until when I do not know? !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!? For me, this will… Read Full Review

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★☆☆☆☆

“THE WORST SHIPPING COMPANY OUT THERE ! ”

Written on: 08/12/2015 by RICHY12345 (1 review written)

NEVER SHIP WITH THIS COMPANY ! I am JUST STARTING AS A NEW BUSINESS I HAD MANY QUESTION AND I CALLED CUSTOMER SERIVCE AND THEIR TECH SUPPORT MANY TIMES I WAS TRANSFERED 7 TIMES !!! 7 TIMES FROM CUSTOMER SERVICE BACK TO TECH SUPPORT BACK TO CUSTOMER SERVICE BACK TO TECH SUPPORT . THESE PEOPLE HAVE NO CLUE HOW TO RUN A BUSINESS ! I EMAILED MY CONTACT 4 TIMES AND STILL NO REPLY MY 2500 DOLLARS WORTH OF PRODUCT IS STUCK SOMEWHERE IN THE USA WITH NO ONE TO CONTACT. WHAT A JOKE ABSOLUTELY TERRIBLE… Read Full Review

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Rich1234556's Response to RICHY12345's Review

Written on: 08/12/2015

ONE DAY LATER FOLLOW UP WITH DHL...Once I contacted the Management and went right to the top. The outcome was better looking for this shipping event. I was refunded shipping cost, also I had a veteran employee assigned to help me with all my questions and future shipments to prevent any delays and issues that I may have.

Over all Initial service was terrible as seems there was alot of new employees that are not sure and then just transfer you to the next person to dump their issue.

However the follow up customer service was outstanding and so well done I will actually continue to ship with DHL.

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★☆☆☆☆

“Slower than Christmas”

Written on: 08/12/2015 by aliceNwonderr (1 review written)

Purchased an item on November 19 from a company that used DHL to deliver. DHL received the item and turned it over to the US Postal Service on December 5th. Now its December 8th and still have not received the package. Should have just used a first class stamp, it would have gotten here faster. Informed the company that I couldn't order anymore items because Christmas is only two and a half weeks away and it evidently isn't enough time to be received… Read Full Review

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★☆☆☆☆

“NEVER EVER USE THEM”

Written on: 19/11/2015 by mkStout1 (1 review written)

DHL needs to go out of business they have the slowest service in the USA if people stop using them then maybe they will.. please folks stay with USPS, UPS or FED X… Read Full Review

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★★★★★

“Best service ever!”

Written on: 18/11/2015 by Octavioa57 (1 review written)

My package was delivered to my old address. I knew this because I was tracking it online and it was being held at one of the depots. I called customer service and they were fantastic to redirect it to a London facility for the next day. Service was quick and agents were very kind on the phone. Great experience.!!!… Read Full Review

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★☆☆☆☆

“DHL Lie and Misguide - Never use it ”

Written on: 23/10/2015 by Harvey153 (1 review written)

Yesterday, I was expecting a parcel delivery from DHLin Bristol. Was standing near front door when received notification that 'Delivery attempted; recipient not home'. I contacted the Customer service and told that nobody came to our door and their driver is lying. They promised to make a second attempt. After one and half hour received another notification ' Delivered - Signed for by : ....... '. I called them again and told that the person who has been mentioned as 'Signed for by ' does not… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 23/10/2015 by ElijahHenry (1 review written)

I hope to NEVER in my life have to deal with this company again. The Washington DC location is the absolute freakin worst ever. Unorganized, unprofessional to say the least. God Bless anyone who has to deal with them… Read Full Review

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★☆☆☆☆

“The Worst delivery Service”

Written on: 15/10/2015 by DamienDavidson (1 review written)

Overall terrible service. How are they still in business?? USPS, UPS and Fedex far superior service… Read Full Review

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★☆☆☆☆

“Never on time”

Written on: 11/10/2015 by 286Hodges (1 review written)

Why does anyone still use DHL? Unfortunately I had a package mailed to me for my birthday in 2014, which arrived 2 weeks late after spending several days on the phone trying to find my package. My birthday 2015 it shows that my package was delivered on October 9th, today is the 11th. I still haven't seen my package… Read Full Review

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★☆☆☆☆

“Very inflexible and not customer focussed”

Written on: 07/10/2015 by FionaMason (1 review written)

Missed first day delivery. Second delivery, next day (by end of business, they claim!) Waited all day. Subscribed to text message service to have update. it is 3.26. Nothing has come, neither parcel nor text message. I have to leave at 5.30. If it comes after, they will only deliver a third time tomorrow. My only option is a change of address (I work from home so do not have one) or collecting parcel after third failed delivery, from Park Royal, right on the other side of London. Not possible… Read Full Review

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★☆☆☆☆

“So utterly rubbish”

Written on: 25/09/2015 by DejaFournier436 (1 review written)

People will insist on using DHL but they never deliver. They "try" to deliver, they deliver to somewhere near you, but they NEVER EVER delier. And you can only contact their RUDE customer service by using a premium cost telephone number. Which is why they NEVER deliver - in order to force people to use their expensive prime cost phone line. And even then, they won't deliver. I wish people would STOP using DHL. They are so utterly rubbish. The site won't let you use stronger words, or I… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 14/09/2015 by Malik267 (1 review written)

£65 'next day' service delivered 3 days late to the wrong person. Lied to repeatedly by Customer services ( what a joke). Package lost forever with important time limited documents. Never trust them with anything important. I could have delivered by hand to the person concerned within the time and the price. I have to give it 1 star to post but doesn't deserve any. I feel sorry for the employees working for such a dreadful company … Read Full Review

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★☆☆☆☆

“First and last time to use DHL”

Written on: 31/08/2015 by Piperny378 (1 review written)

I ordered stuff from Shein, I paid for 3-5 day delivery once it was processed. As of tomorrow (August 29) it will have been 14 days. I received a text that it would be delivered on August 24. I sent a reply that I was out of town so I wouldn't be there to sign for it. I rescheduled it to be delivered on August 27. On Wednesday the 26th I gat a call that they needed the gate code so they could drop it off. I gave them the gate code and was told to leave a note on my door with the tracking… Read Full Review

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