DHL Reviews

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★☆☆☆☆
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Why do they do this?”

Written on: 26/08/2016 by RKS22 (1 review written)

Waited in for delivery only to find an email stating that delivery had been attempted. No attempt was made - do their drivers think that they can get away with this obviously, yes! … Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 24/08/2016

Pathetic service. Worst customer service at DHL international Jacksonville. They are attempting delivery- but now claiming that I have to pick up my shipment from their delivery office at 7 at night. This is after they are paid extra for a guareented delivery today. Most unreliable service esp international. Please do not waste your money and time on them. FedEx a much better, more professional and reliable service… Read Full Review

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★☆☆☆☆

“INCOMPETENT CHEAP LABOR/PROFIT FOR DHL CEO RUBBISH”

Written on: 18/07/2016 by 346Greene (1 review written)

Your company is a pathetic joke! DHL GERMANY? wth DEUTSCH POST.. ?? Every time I go to Deutsche Post and ask them about DHL they look at me like i'm an ET or something. They hav eNOTHING TO DO WITH DHL!! 99% of the time... DEUTSCHE POST is DHL'S BITCH... A sickening joke.. I wait for 2 weeks for a paket.. They don't even knock on my door, nothing.. they don't even leave a card. They sent it to a ROBOT / PACKAGE STATION. Oh, and how am i supposed to get the package OUT? I don't have a card… Read Full Review

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★☆☆☆☆

“Just had a sms from them to say they attempted...”

Written on: 06/07/2016 by OldWomble (24 reviews written)

Just had a sms from them to say they attempted delivery today but I know they did not as I have cameras watching the entrance. When I rang them I was told he went to the wrong address. Apparently he went to the same house number and road name "in the town". That's another lie as there is no Road of the same name in the local town. I was also informed that they do not have sat nav which seems very odd for a large national courier! She even confirmed he had my correct mobile number but he never… Read Full Review

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★☆☆☆☆

“DHL - Drivers.Have.Lied”

Written on: 09/05/2016 by Emilianoo36 (1 review written)

Like many other reviewers here, I was lied to by DHL. There never was a proper attempted delivery (the driver must've just scanned the package in the van and left his calling card) because my neighbour watched him. I even left a clear and detailed note for him, instructing what to do if there was no answer at the door. I came home to a badly scrawled "while you were out" note, which had an incorrect waybill number on it (purposely, so I couldn't track my parcel of course) so I had to contact… Read Full Review

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★☆☆☆☆

“Comedy of Errors”

Written on: 05/05/2016 by arcrom (2 reviews written)

Parcel should have been delivered May 3rd - it wasn't. Eventually came May 4th but on checking, the contents had been repackaged by DHL. This was a wine case - 2 bottles were missing though some of their contents were splattered over the remainder. No mention of this by the courier and no documentation. DHLs response was slow and unsatisfactory. In future, we shall avoid this lot wherever possible… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 17/03/2016 by Connor394 (1 review written)

They were supposed to deliver a package as of yesterday. The building has a 24 hour door men and someone has to answer the door at all times. They sign the packages for the residences. DHL sent me a text message that they could not find me home when I was home at the time they claimed they delivered the package. They scheduled for next day end of business again. I am still waiting for my package. This was the worst service ever! At this point, I do not know what to expect. The fact that it was… Read Full Review

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★☆☆☆☆

“Terrible service/all management in complaint should be...”

Written on: 16/03/2016 by Shaw454 (1 review written)

On 3/11/16 DHL made a delivery attempt at 12:15 P.M. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way. They… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 12/02/2016 by Hooperoj433 (1 review written)

Parcel arrived 12.32 Friday Newcastle from London.Now on hold.Paid express next day delivery. If don't deliver weekends I'll have waited 3 days!!!!Very disappointing service… Read Full Review

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Nikkiac's Comment

Written on: 25/02/2016

This is the worst courier service ever. I've been waiting for my packages way to long. Suppose to get a delivery today scheduled for 19.27 it's now 21.00 and it still isn't here. I'm so angry. My 1st package was suppose to be delivered 3 week's ago and I'm still waiting. They have the cheek to lose the package. I shouldn't have to keep ringing to find out where my things are. DHL don't even deserve a 1 star. Poor service all round. I will never use DHL again!!! If someone is waiting for a parcel, just deliver it when scheduled to do so. I'm so angry at this point it's unreal!!!! FIX UP DHL

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★☆☆☆☆

“Slow”

Written on: 09/02/2016 by qwLittle299 (1 review written)

Every time I see one of my packages shipped thru DHL to my local post office, it has never met the expected arrival date. DHL has it's on time frame. I have had deliveries from California in 2 days. DHL can not do this in 6 days. I no longer buy products from companies that use DHL to ship. A week later still waiting. Way to go DHL, you are a terrible company!!!!!… Read Full Review

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★☆☆☆☆

“wish i could give 0”

Written on: 04/02/2016 by carloct (1 review written)

They're simply a joke of a company, I had a parcel sent to me from my country (as a temporary shipment) and they cleared the item duty as a permanent import without even consult with me, first time I heard from them was by a message telling me that i should pay 250 dollars before to get my parcel, when i did contact them telling that they shouldn't have cleared it as a permanent import their answer was that anyway they don't do any temporary import so it will be my interest to contact and pay a… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVIECE”

Written on: 15/01/2016 by 296Campbell (1 review written)

CUSTOMER RIPP OFF. EVEN IN THERE OWN COMPANY THEY DON'T KNOW HOW TO SOLVE THE PROBLEM OF THE CUSTOMER… Read Full Review

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★☆☆☆☆

“dont use them ”

Written on: 13/01/2016 by 405Corcoran (1 review written)

They sent my parcel to wrong address twice and came on wrong dates twice. Call like 2pounds are min cost me60 pounds Complaints are more useless then customer service Wasted more time them Don't use them please lots of better ones Thanks Paddy nhamoinesu… Read Full Review

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★☆☆☆☆

“Worst shipping ever”

Written on: 09/01/2016 by McCracken91 (1 review written)

How can it take so long fer a company to move a package off a truck to another truck so far my packages have been sitting in the same spot for 3days do they have long lunch breaks or something I would not purposely order from a company using dhl and they are never available to ask where your package is no communication whatsoever most of the time it ends up being delivered by the usps anyway why does dhl even exist I'd like for there to be some way of communicating what can I do to get them… Read Full Review

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★★☆☆☆

“covered wagons are still out there..”

Written on: 23/12/2015 by 98Evans (1 review written)

Item shipped from Central Texas (Dallas) to eastern Missouri ( St. Louis)Then to Kansas City MO. In route to Central Kansas (Wichita ) Has spent 5 days in Kc Missouri. Don't understand why the delay in Kansas City or the routeing . This has happened before. haven't received it yet. Just watching tracking info… Read Full Review

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★☆☆☆☆

“Worst Service Possible Merry Christmas ”

Written on: 21/12/2015

I gave them one star because you can not give them none. If that was an option I would give them a -5 out of a possible +5 star rating. I ordered something on December 11th. Shipped immediately. Too bad they chose DHL. Dec 21st: Still sitting in a warehouse where it has been for a week. They notified USPS but never transferred. DHL does NOT answer telephone calls or emails. They leave you not having a clue what is going on. I contacted the seller. He at least got an answer from them… Read Full Review

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★☆☆☆☆

“Awful delivery”

Written on: 14/12/2015

If I can give less than one star, I will do it. Awful delivery, I have been used. Two weeks ago, I sent iphone and charger to my sister as a gift for her birthday. Also, I have a friend of mine graduated from UK but he has not got his certificate because he went back home before that so I sent to you when it was ready for collection. Anyway, the funny things that the items still go and back inside Heathrow airport until when I do not know? !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!? For me, this will… Read Full Review

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★☆☆☆☆

“THE WORST SHIPPING COMPANY OUT THERE ! ”

Written on: 08/12/2015 by RICHY12345 (1 review written)

NEVER SHIP WITH THIS COMPANY ! I am JUST STARTING AS A NEW BUSINESS I HAD MANY QUESTION AND I CALLED CUSTOMER SERIVCE AND THEIR TECH SUPPORT MANY TIMES I WAS TRANSFERED 7 TIMES !!! 7 TIMES FROM CUSTOMER SERVICE BACK TO TECH SUPPORT BACK TO CUSTOMER SERVICE BACK TO TECH SUPPORT . THESE PEOPLE HAVE NO CLUE HOW TO RUN A BUSINESS ! I EMAILED MY CONTACT 4 TIMES AND STILL NO REPLY MY 2500 DOLLARS WORTH OF PRODUCT IS STUCK SOMEWHERE IN THE USA WITH NO ONE TO CONTACT. WHAT A JOKE ABSOLUTELY TERRIBLE… Read Full Review

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Rich1234556's Response to RICHY12345's Review

Written on: 08/12/2015

ONE DAY LATER FOLLOW UP WITH DHL...Once I contacted the Management and went right to the top. The outcome was better looking for this shipping event. I was refunded shipping cost, also I had a veteran employee assigned to help me with all my questions and future shipments to prevent any delays and issues that I may have.

Over all Initial service was terrible as seems there was alot of new employees that are not sure and then just transfer you to the next person to dump their issue.

However the follow up customer service was outstanding and so well done I will actually continue to ship with DHL.

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★☆☆☆☆

“Slower than Christmas”

Written on: 08/12/2015 by aliceNwonderr (1 review written)

Purchased an item on November 19 from a company that used DHL to deliver. DHL received the item and turned it over to the US Postal Service on December 5th. Now its December 8th and still have not received the package. Should have just used a first class stamp, it would have gotten here faster. Informed the company that I couldn't order anymore items because Christmas is only two and a half weeks away and it evidently isn't enough time to be received… Read Full Review

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★☆☆☆☆

“NEVER EVER USE THEM”

Written on: 19/11/2015 by mkStout1 (1 review written)

DHL needs to go out of business they have the slowest service in the USA if people stop using them then maybe they will.. please folks stay with USPS, UPS or FED X… Read Full Review

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