DHL Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“ridiculously unreliable ”

Written on: 17/12/2014 by Ariel381 (1 review written)

Firstly, it says under FAQs on the website that DHL will automatically redeliver the next day if the first delivery is attempted but the recipient is not home. This is not true and should not be on their website as it wastes the customers time. Secondly, despite typing in my waybill number correctly multiple times, DHL failed to recognise it, therefore forcing me to call their expensive phoneline to organise redelivery. After taking the next day off work as I needed the parcel urgently, it got… Read Full Review

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★☆☆☆☆

“DHL Mafia”

Written on: 01/12/2014 by SeanRussoItalian (1 review written)

I live in the Czech republic and regularly buy stuff online. The past few months I have had several undelivered or lost shipments, all of them through DHL. Their tracking just shows there is an 'address problem'. They log 'attempted delivery' when no one shows, and no information is ever left on where to pick up a parcel. Stuff just disappears. You call them and they refer you to a local subcontracted carrier. The local carrier refers you back to DHL. I have had to reorder purchases at the… Read Full Review

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★☆☆☆☆

“Blind mice would be faster”

Written on: 26/11/2014 by Knobead (1 review written)

I cannot believe that this is The 21 St century extras during Shakespeare's play are more on the Ball and I mean when he. Wrote the damn plays ie the 15 bloody hundreds… Read Full Review

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★☆☆☆☆

“horrible useless service ”

Written on: 21/11/2014 by GenesisPotter (1 review written)

Package got delayed for days, they kept apologizing and finally I was told driver attempted delivery when I was home the whole time. Bloody liars! Don't waste your money and time with DHL. USPS will even do a better job. Useless… Read Full Review

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★☆☆☆☆

“SLOW Horrible Service”

Written on: 14/11/2014 by Brooks360 (1 review written)

I order items on a weekly basis from Amazon & Ebay and whenever DHL is the shipping service it ALWAYS takes 3 - 4 times as long as any other service. I really dont understand why they take so long. And trying to track your item is a joke on their website, error messege every time… Read Full Review

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★☆☆☆☆

“Terrible Service Multiple Delays”

Written on: 08/11/2014 by Jayson10 (1 review written)

I was informed DHL had quality service and fast-service with no delays. To save your money and your time do not order from DHL they delay your package a lot including mine, went from November 4th to Novemeber 14th. Ups has great shipping and great service I recommend them 100 more times than DHL… Read Full Review

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★☆☆☆☆

“One word, rude customer service and horrible service”

Written on: 08/11/2014 by ritchie2014 (2 reviews written)

Would I recommend this ervice to anyone. NEVER ! I would suggest anyone if they have problems with DHL to contact the CEO and tell them your complaint. The CEO detaisl you will find online on DHL WEBSITE. Let me tell you my case. I have posted a package to Namibia. I paid over £ 250 for this parcel. And It was a nightmaire. Customs did not wanted to release the parcel as DHL made an error. The DHL customer people in Namibia are the rudest ever on this planet earth. After complaining to the… Read Full Review

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★☆☆☆☆

“YOU WILL BE ROBBED ”

Written on: 06/11/2014 by JoelMcQueen (1 review written)

i live in israel, besides de fact that the service is fast there is NOTHING good about this company, my package originally weighted 8 lbs, basically they say there is this "Dimensional weight" that actually somehow made my package weight 6 lbs more, they charge me for 14 lbs, besides that, the total value of my package is $35, now they are trying to charge me another $80 for "Customs" which in my country you get charge only if the package is worth over $75, so for y $35 dollar package im gonna… Read Full Review

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★☆☆☆☆

“They've made the mistakes and they're also making fun...”

Written on: 31/10/2014 by Houghton49 (1 review written)

I'd like to tell you about the unspeakable behavior of this company that dares to call itself a courier. First, they were ONE DAY late in picking my boxes up, second, they've forgot to take the ATA carnet and, third, they've been screaming at me for forgetting to give them the carnet, instead of being sorry for the very low rating service they've provided. Finally, the local specialist wrote me an e-mail making fun on me for not giving the documents to the driver. Plus, thanks to the late… Read Full Review

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★☆☆☆☆

“really bad”

Written on: 30/10/2014 by meiguang (1 review written)

I do not recommend to use DHL, especially DHL indonesia, they are bad, and they want u to pay tax or even more expensive from the stuff and could be 4 or 5 times than the REAL value of the stuff. Even you had already sent them the proven of payment of my cc (paypal), invoice, and anything they want, they don't care anything, they always assume with their own value, REALLY INSANE. HERE IS MY DHL TRACKING NUMBER: 9442999996 AND ALSO: 1356809705 so, I won't use DHL anymore for the rest of… Read Full Review

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★★★★★

“Efficient and Reliable”

Written on: 30/10/2014 by ArianaReece441 (1 review written)

I love buying band merchandise and only use a few popular and trusted sites that offer DHL as their shipping. Some lower dollar amounts offer Standard shipping by who knows what! The first time I experienced DHL was a birthday gift from USA to Australia. I decided to go International Priority, or basically one up from the standard DHL rate, thinking it would take several weeks. The birthday was a month away, so I thought I would be safe. ONE WEEK and it was at the destination! I was… Read Full Review

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★☆☆☆☆

“Destroyed Foosball Table”

Written on: 21/10/2014

DHL were selected to deliver a 200lbs foosball table. The delivery was late, the driver had an accident on his way, wouldn't drop the table in the garage (insisted on going through the front door), and pressured us to sign the paper and leave before we inspected the box content. The box was badly damaged, there were holes in it the table legs were poking out. Upon inspection we discovered the play field was skewed and raised a couple inches and the cabinet was cracked on one side. Thankfully… Read Full Review

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★★★★★

“Brilliant service, loved being updated via email and...”

Written on: 17/10/2014 by ez12 (1 review written)

Brilliant service, loved being updated via email and text… Read Full Review

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★☆☆☆☆

“Terrible Service ”

Written on: 09/10/2014 by Trent164 (1 review written)

TERRIBLE SERVICE!!! My package was held for almost 2 weeks at 15041 Keswick, Van Nuys, CA and I did not know that was there. No one notified me, no note on the door or my mail box. About 2 weeks later I was notified by email. I called VN and talked to [name removed]and arranged delivery day and time(Monday 1-4). I waited for the delivery for 4 hours at home and package did not come, so I called again. I was told delivery is scheduled on Tuesday, but the drivers have no phone so they cannot… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!!!!!!!!!”

Written on: 05/10/2014 by Morselt139 (1 review written)

I ordered something from China and it was sent to UK through the DHL Express Service which is supposed to take 3 days. I received the tracking number so I managed to track my package online from its departure from China to UK. My package arrived in UK and when it was delivered I was not at home. I arranged for a redelivery. That is when the problem started. I spent the whole day at home waiting for my package but it was never delivered that day. I called the DHL customer service number and… Read Full Review

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★☆☆☆☆

“DHL driver honked for me to come receive package!”

Written on: 30/09/2014 by susannah01 (1 review written)

6:45 pm- Im sitting in my kitchen doing homework with my youngest child. I hear a car honking but ignore it because I'm busy with my kids. Then I hear a car honking again and again. I turn around and look out my kitchen window and see a DHL delivery man waving to me from his van in my driveway. He is motioning me to come down to receive the package. I come down the stairs and express my disbelief at this service- he says that our garage door is open so he has to assume that a dog is inside… Read Full Review

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★☆☆☆☆

“Worst service I have experienced in my life.”

Written on: 25/09/2014 by IvanRussell (1 review written)

At first they sent several mails with estimated delivery date and time but came on different time that I did not expect and so I was not at home. Product was not delivered to me but they say its delivered. I need to collect it myself, no matter how far I have to travel. No chance to request for second delivery attempt. They do not do it. Called on their service center but 4 or 5 minutes I just talked with the machine and then the lady answered and she does not speak english. Imagine what kind… Read Full Review

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★☆☆☆☆

“Theirs nothing worse”

Written on: 19/09/2014 by Elianh166 (1 review written)

My last delivery driver decided not to attempt delivery because of road construction . He claimed he couldn't get through, he lied . After calling he returned. I emailed amazon if they continued using them for me I would cancel my prime. My guess is I wasn't the only one as they stoped using DHL at least for now. Today I wait for a package from Canada and forced to depend on DHL . With such poor reviews it's a wonder their still in business… Read Full Review

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★☆☆☆☆

“slow unhelpful incompetent”

Written on: 19/09/2014 by Jaelynm369 (1 review written)

took 3 days to get large parcel from the US to Australia and its 5 days now and still waiting for the parcel to get from Sydney to Melbourne. I have phoned them several times and they keep saying it is waiting for the next flight to Melbourne.!! not good enough… Read Full Review

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★☆☆☆☆

“Wrong note by dhl, I waited all day for nothing”

Written on: 11/09/2014 by ShaylaCrowley (1 review written)

They couldn't inform me which time they would arrive. So I waited all day.. For nothing. The. i calles the costumerservice, and they told that they made a wrond note, so the thoudgt we would pick it up. Now we have to wait one more day, they can't tell us the time they wil arrive. They can't call when they planned. I'm really disappointed in DHL!!!… Read Full Review

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