DHL Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
701
10.7% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
DHL - Ask a question now

Media Gallery for DHL

DHL

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“VERY Poor Delivery Service”

Written on: 08/07/2017

I have made 3 separate purchases online from 3 different sellers. One package was lost and never got delivered and I had to argue with the seller for a refund...took several weeks. The second item took 3 weeks to get to me and should have been delivered in a week. I just ordered the 3rd item on June 24th. It shows it was shipped and arrived at their center in Massachusetts on the 29th and THAT'S IT!! I haven't seen anything since...It is now July 8th. DHL's customer service will only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Well done to DHL”

Written on: 09/05/2017 by Peace_1a (4 reviews written)

Well done to DHL; ordered through IPostParcel on the 4th may. Picked up on the 5th & delivered on the 9th to Nigeria. No issues or long delays. Package intact & nothing missing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“unprofessional”

Written on: 01/05/2017 by kaibug1903 (1 review written)

this company is very unprofessional. I ordered a package off of amazon I tracked my package it said it has already been delivered noooo so wrong we called the company they say it is pronounced lost and this package is very very important so I would never ever never recommend this company to anyone ever they need to get shutdown.... and I am very angry I hope I never come across this company ever again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“most arogant ”

Written on: 28/03/2017 by 180Hale (1 review written)

packet did not arrive in three days, complain about it, however they say: not our fault because the packet was stop at toll clearing. it where just disc breaks for a bike and so far I understand it they do the hole proses their self. 7 days after the packet was send I got an email from DHL, because it was not clear what the invoice was. the same day I give them the info. took them another 3 days to delivere the packet. 6 working days later then promised. Ttwo days later a invoice for the tax… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely unreliable and customer service rubbish”

Written on: 25/03/2017

I booked a DHL express Collection and delivery to Amsterdam with the premium delivery guarantee for pre 9AM. This was for a very important tender in Amsterdam and 11AM was the absolute deadline. I was convinced that with the premium guarantee and the two hour delay between the delivery time and deadline I could rest assured that this would not fail. However DHL were able to mess this up and they delivered the package at 11:50.. Our disappointment after preparing for days for this tender is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful...”

Written on: 09/03/2017 by JordanTaylor (1 review written)

Can I give DHL 0 stars...? I haven't had to deal with this company too many times (thank god), but the few times were awful. It amazes me that they are still in business. After two months of waiting for my package (with zero available tracking information during the entire process)I finally had to cancel it. My partner has been dealing with this company for months trying to get information on why his parcel has been floating back and forth from distribution centre to post office and back again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“So Slow”

Written on: 07/03/2017 by KarlieLoomis123 (1 review written)

I came here thinking maybe I was the only one that had a problem with this company, but alas, I am not. I have had several things shipped to me by this company and everytime I see that it is being delivered by DHL I cringe. I may get it two weeks later than expected or I may not get it at all, as I will have to go to the post office to pick it up myself. Its shameful that a company can continue to be in business while having such negative reviews. I have left instructions on where to leave the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Second attempts cost $$$$”

Written on: 24/02/2017 by PabloBlair (1 review written)

So, I found a note that a courier couldn't reach me when he tried to deliver my parcel. Apart from the fact that he was delivering the parcel outside normal hours, I find it unacceptable having to pay for a second attempt. If you don't want to pay, prepare to navigate unknown roads and waste time. Terrible. Locality: Malta… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor contact time, difficult to navigate services.”

Written on: 14/02/2017 by Raul398 (1 review written)

Couldn't deliver package to my address (first postal service that couldn't). I tried to clear it up online. Website it a quagmire, couldn't get anyone on the phone. Now my package has been on hold for almost a month despite my efforts to change the pickup address and contact them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lazy Delivery Driver”

Written on: 03/02/2017 by Wilkinson235 (1 review written)

I ordered a package it was supposed to be delivered by DHL. My husband and I were home at the time, however the delivery person was to lazy to walk down a flight of stairs to our front door. Just left the note on our laundry door upstairs. No knock, no nothing. Horrible service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible customer service and delivery let”

Written on: 23/12/2016 by viBurnham417 (1 review written)

Let me begin saying o spoke to a rude representative name yimsm still waiting on my package that was suppose to be delivered yesterday... I order at least 200 dollars worth of beauty products once a month I have just informed the vendor if they have to use DHL I will not be ordering from them anymore… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No presents this Christmas”

Written on: 21/12/2016 by CharlotteDay (1 review written)

I ordered presents online in November. I even paid extra for priority shipping which stated it would be here by the 10th December. Now, with just 2 working days left before Christmas, their "online tracking" having not been updated for over 2 weeks, no sign of the package and being ignored by numerous attempts to contact DHL I have to explain to my loved ones why they don't have any gift this Christmas. Appalling company. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THE WORST; I've never encountered such incompetence.”

Written on: 14/12/2016

I pledged to write a venomous review but the entire world beat me to it. The fact that this company cannot get more than a 1.3 out of 5 says it all. My simple little package has, thanks to DHL been around the globe twice and is still not delivered. They don't return calls and when you do get a rep on the phone they're pat answer is "I don't know". Why a company whose reputation is in on the line would consider DHL is simply folly. DHL has earned its reputation as THE WORST!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't Use this Company”

Written on: 12/12/2016 by Davis54 (1 review written)

I had a package delivered to my home in error 3 days ago by a DHL driver. I knew that I had not ordered anything but thought maybe my daugter had ordered something for Christmas. I was asked my name, signed for the package and took it in the house. I called my daughter from her room and she said that she had not ordered anything either. We looked at the address and it was not ours - it wasn't even the correct city!! We ran outside to find the driver in our driveway - we hollered at waved… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Point To Use This Company”

Written on: 09/12/2016 by vkLindsey458 (1 review written)

Why would anyone use this company when you can't pick up a package or have a re-attempt at delivery for 3 days later? Every single other delivery company, Canada Post, UPS, Amazon can figure it out......but as the customer service person explained....."sorry we don't work weekends" Well maybe they shouldn't be in the parcel delivery business. Even Canada Post delivers on Saturday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STILL WAITING”

Written on: 06/12/2016

Despite me contacting the depot to cancel the original delivery, they attempted to deliver and missed me. For six days now I have tried to track the parcel to ascertain when it will be delivered. Tracking is misleading. Entered my tracking code which indicated that my item would be delivered by the end of Friday. No indication of what times deliveries start and finish. Waited in all day and parcel did not arrive. Two days later tracking number is showing that delivery is on hold and no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst and slowest delivery service in the USA”

Written on: 02/12/2016 by mdickehage (1 review written)

I am now asking people how they ship. If it is DHL I go elsewhere. I have never seen such consistently SLOW service from anybody ever and I am 59 years old. Pathetic!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Slow and Poor Tracking”

Written on: 02/12/2016

Why retail companies use DHL for their package delivery is a mystery to me. They are consistently the slowest shipping service of all providers. Their on-line tracking system is no better. It takes days to update and never gives you a date for delivery, just a range of dates. For a package to take 5+ business days to ship 200 miles is unacceptable. The US Postal Service is faster, better tracking and less expensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“INCOMPETENT, unprofessional and unhelpful ”

Written on: 25/11/2016

Shocking service. Highly unprofessional, caused a friend to change her international flight twice as a result of their incomprehensible incompetence. Up your game, and your customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I can’t believe these morns are still in business”

Written on: 22/11/2016 by Trippa1945 (1 review written)

Got a text last week side my package would be here Monday lost a day’s work over this Never came then called no one could answer Now don’t know when it is coming it don’t look like any time soon Next time I buy something if that say DHL I will shop form someone else I would love to speak with their leadership Lets send them a message they suck. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview