DHL Reviews

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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“No Point To Use This Company”

Written on: 09/12/2016 by vkLindsey458 (1 review written)

Why would anyone use this company when you can't pick up a package or have a re-attempt at delivery for 3 days later? Every single other delivery company, Canada Post, UPS, Amazon can figure it out......but as the customer service person explained....."sorry we don't work weekends" Well maybe they shouldn't be in the parcel delivery business. Even Canada Post delivers on Saturday… Read Full Review

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★☆☆☆☆

“STILL WAITING”

Written on: 06/12/2016

Despite me contacting the depot to cancel the original delivery, they attempted to deliver and missed me. For six days now I have tried to track the parcel to ascertain when it will be delivered. Tracking is misleading. Entered my tracking code which indicated that my item would be delivered by the end of Friday. No indication of what times deliveries start and finish. Waited in all day and parcel did not arrive. Two days later tracking number is showing that delivery is on hold and no… Read Full Review

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★☆☆☆☆

“Worst and slowest delivery service in the USA”

Written on: 02/12/2016 by mdickehage (1 review written)

I am now asking people how they ship. If it is DHL I go elsewhere. I have never seen such consistently SLOW service from anybody ever and I am 59 years old. Pathetic!… Read Full Review

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★☆☆☆☆

“Very Slow and Poor Tracking”

Written on: 02/12/2016

Why retail companies use DHL for their package delivery is a mystery to me. They are consistently the slowest shipping service of all providers. Their on-line tracking system is no better. It takes days to update and never gives you a date for delivery, just a range of dates. For a package to take 5+ business days to ship 200 miles is unacceptable. The US Postal Service is faster, better tracking and less expensive… Read Full Review

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★☆☆☆☆

“INCOMPETENT, unprofessional and unhelpful ”

Written on: 25/11/2016

Shocking service. Highly unprofessional, caused a friend to change her international flight twice as a result of their incomprehensible incompetence. Up your game, and your customer service… Read Full Review

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★☆☆☆☆

“I can’t believe these morns are still in business”

Written on: 22/11/2016 by Trippa1945 (1 review written)

Got a text last week side my package would be here Monday lost a day’s work over this Never came then called no one could answer Now don’t know when it is coming it don’t look like any time soon Next time I buy something if that say DHL I will shop form someone else I would love to speak with their leadership Lets send them a message they suck. … Read Full Review

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★★★★★

“Great Service”

Written on: 22/10/2016 by georgee101 (1 review written)

Used DHL at short notice to send some urgent documents to France. I did nearly everything online and printed it out, took it to a nearby drop off point and made sure to get there as soon as it opened at 8:30am on Thursday 20 October 2016. The documents arrived there at 10:40am on the 21 October 2016. I am very pleased with the service I have received. I will definitely use DHL again and I will recommend it to my friends and colleagues. … Read Full Review

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★☆☆☆☆

“AWFUL!! AVOID USING”

Written on: 22/10/2016 by EstebanBreen403 (1 review written)

My bank checks were addressed to my house Mountaintop PA but delivered to Scranton PA Postal office. I never received these checks… Read Full Review

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★☆☆☆☆

“Awful company. DO NOT USE IT !!!!”

Written on: 05/10/2016 by AngelaMit (1 review written)

I have sent a parcel through DHL from the UK to Romania and they have been keeping the parcel in Romanian Site from weeks pretending that the delivery address is incorrect… Read Full Review

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★☆☆☆☆

“The worst company,”

Written on: 04/10/2016 by MarianaA (1 review written)

I choose Parcel Monkey who works with DHL, to sent a package to Argentina, they picked up the package on September the 7th, I paid for a door to door express service arriving within 4-5 days. Yesterday, October the 10th, my brother in Argentina had to do a trip of 346km. to collect the package and paid the 50% of the declared value. DHL, this awful courier claimed that they do not do deliveries in the destination area of the package. First: Why they accepted my payment and collect the… Read Full Review

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★☆☆☆☆

“Lost my parcel and my $$$”

Written on: 03/10/2016 by Blake242 (1 review written)

Worst customer service i have ever experienced.i spoke with 3 different reps in a 2 month period. Only once my question was answered but problem was never rectified Emails were ignored.as a result,my package was seized,permanantly. DO NOT USE THIS SERVICE… Read Full Review

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★☆☆☆☆

“Why do they do this?”

Written on: 26/08/2016 by RKS22 (1 review written)

Waited in for delivery only to find an email stating that delivery had been attempted. No attempt was made - do their drivers think that they can get away with this obviously, yes! … Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 24/08/2016

Pathetic service. Worst customer service at DHL international Jacksonville. They are attempting delivery- but now claiming that I have to pick up my shipment from their delivery office at 7 at night. This is after they are paid extra for a guareented delivery today. Most unreliable service esp international. Please do not waste your money and time on them. FedEx a much better, more professional and reliable service… Read Full Review

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★☆☆☆☆

“INCOMPETENT CHEAP LABOR/PROFIT FOR DHL CEO RUBBISH”

Written on: 18/07/2016 by 346Greene (1 review written)

Your company is a pathetic joke! DHL GERMANY? wth DEUTSCH POST.. ?? Every time I go to Deutsche Post and ask them about DHL they look at me like i'm an ET or something. They hav eNOTHING TO DO WITH DHL!! 99% of the time... DEUTSCHE POST is DHL'S BITCH... A sickening joke.. I wait for 2 weeks for a paket.. They don't even knock on my door, nothing.. they don't even leave a card. They sent it to a ROBOT / PACKAGE STATION. Oh, and how am i supposed to get the package OUT? I don't have a card… Read Full Review

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★☆☆☆☆

“Just had a sms from them to say they attempted...”

Written on: 06/07/2016 by OldWomble (24 reviews written)

Just had a sms from them to say they attempted delivery today but I know they did not as I have cameras watching the entrance. When I rang them I was told he went to the wrong address. Apparently he went to the same house number and road name "in the town". That's another lie as there is no Road of the same name in the local town. I was also informed that they do not have sat nav which seems very odd for a large national courier! She even confirmed he had my correct mobile number but he never… Read Full Review

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★☆☆☆☆

“DHL - Drivers.Have.Lied”

Written on: 09/05/2016 by Emilianoo36 (1 review written)

Like many other reviewers here, I was lied to by DHL. There never was a proper attempted delivery (the driver must've just scanned the package in the van and left his calling card) because my neighbour watched him. I even left a clear and detailed note for him, instructing what to do if there was no answer at the door. I came home to a badly scrawled "while you were out" note, which had an incorrect waybill number on it (purposely, so I couldn't track my parcel of course) so I had to contact… Read Full Review

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★☆☆☆☆

“Comedy of Errors”

Written on: 05/05/2016 by arcrom (2 reviews written)

Parcel should have been delivered May 3rd - it wasn't. Eventually came May 4th but on checking, the contents had been repackaged by DHL. This was a wine case - 2 bottles were missing though some of their contents were splattered over the remainder. No mention of this by the courier and no documentation. DHLs response was slow and unsatisfactory. In future, we shall avoid this lot wherever possible… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 17/03/2016 by Connor394 (1 review written)

They were supposed to deliver a package as of yesterday. The building has a 24 hour door men and someone has to answer the door at all times. They sign the packages for the residences. DHL sent me a text message that they could not find me home when I was home at the time they claimed they delivered the package. They scheduled for next day end of business again. I am still waiting for my package. This was the worst service ever! At this point, I do not know what to expect. The fact that it was… Read Full Review

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★☆☆☆☆

“Terrible service/all management in complaint should be...”

Written on: 16/03/2016 by Shaw454 (1 review written)

On 3/11/16 DHL made a delivery attempt at 12:15 P.M. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way. They… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 12/02/2016 by Hooperoj433 (1 review written)

Parcel arrived 12.32 Friday Newcastle from London.Now on hold.Paid express next day delivery. If don't deliver weekends I'll have waited 3 days!!!!Very disappointing service… Read Full Review

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Nikkiac's Comment

Written on: 25/02/2016

This is the worst courier service ever. I've been waiting for my packages way to long. Suppose to get a delivery today scheduled for 19.27 it's now 21.00 and it still isn't here. I'm so angry. My 1st package was suppose to be delivered 3 week's ago and I'm still waiting. They have the cheek to lose the package. I shouldn't have to keep ringing to find out where my things are. DHL don't even deserve a 1 star. Poor service all round. I will never use DHL again!!! If someone is waiting for a parcel, just deliver it when scheduled to do so. I'm so angry at this point it's unreal!!!! FIX UP DHL

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