DHL Reviews

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★☆☆☆☆
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Birthday present not delivered”

Written on: 16/04/2015 by ShelleyF2015 (0 reviews written)

After numerous phone calls, emails to both UK DHL, South Africa DHL, Kitbag and manchester united it has taken 26 days to send an invoice for custom duties, which according to SARS birthday present should not be charged and even then they will not deliver the goods. This present was sent on 16/03/2015 and now today is 16/04/2015 still no delivery… Read Full Review

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★☆☆☆☆

“Birthday present for Son in South Africa”

Written on: 16/04/2015 by Lucian193 (1 review written)

I purchased goods online from Manchester United on 16th March 2015 for my son birthday present and he lives in South Africa and now it is the 16th April and he still has not received the goods and not only that it has cost us another £40 for custom charges. After being provided with a DHL tracker tried calling on the 18th March as the goods had not been delivered after arriving in Johannesburg on the 17th DHL said they cannot discuss the problem with me I need to call Kitbag and Kitbag said I… Read Full Review

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★☆☆☆☆

“Online quotes wrong”

Written on: 29/03/2015 by Zinkayo (1 review written)

I went online to get a rate quote for shipping to Australia, it was $187.60. I called the representatives numerous times and was assured this was accurate based on weight and dimensions. Sent out the shipment and then found out I was charged $457.00. Have tried to negotiate this downward, but no luck… Read Full Review

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★★★★★

“Best courier service ”

Written on: 27/03/2015 by Jade.04 (1 review written)

DHL are by far the best courier service, had hundreds of parcels delivered by them, never been lost, stolen or damaged always spot on!! The driver who delivers in the Wigan area is a credit to the company! Absolutely fantastic!!!… Read Full Review

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★☆☆☆☆

“DHL is a Bunch of thieves ”

Written on: 26/03/2015 by woWatson177 (1 review written)

Everytime they send something to me, i have t pay double, thirst for the company delivering the item, the DHL again when i receive the item. they call it administration fee, Don't use them… Read Full Review

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Johankirchner's Comment

Written on: 31/03/2015

I agree, use TNT

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★★★★★

“delivery excellent”

Written on: 15/03/2015 by Lowefa179 (1 review written)

First time use and I am very pleased. Thank you for a good job… Read Full Review

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★★★★★

“Great Parcel Delivery Service”

Written on: 14/03/2015 by ROLO3 (1 review written)

Did not think my parcel would arrive at 4-45 PM on a saturday night, Brilliant service by DHL keep up the good work do not know of any other courier service what would be doing the same as you. Thankyou A VERY HAPPY CUSTOMER… Read Full Review

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★☆☆☆☆

“LATE DELIVERY LIES”

Written on: 13/03/2015 by MACEDONIA1 (1 review written)

I HAVE BEEN EXPECTING A HAIR PRODUCT FROM CHINA WHICH WAS SUPPOSE TO BE DELIVERED ON TUES/WED. I CALLED AND GAVE THE TRACKING NUMBER AND WAS TOLD THAT THEY MADE 2 ATTEMPTS BUT THERE WAS NO ONE THERE. THEY DID NOT REALIZE THAT IT WAS A BUSINESS. HOWEVER, THEY SAID THEY WOULD DELIVER IT TODAY BETWEEN 9A-5P. WELL, IT'S 5:30 PM AND I CALLED AND WAS TOLD THAT THEY HAD TAKEN IT OFF THE TRUCK BEFORE THEY GOT THE "UPDATE" THAT IT WAS A BUSINESS. IT WILL BE MONDAY BEFORE IT CAN BE DELIVERED. HERE HERE… Read Full Review

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★☆☆☆☆

“Incompetent DHL Customs Agent”

Written on: 07/03/2015 by komodozzzz (1 review written)

Shipping through DHL from overseas has cured me of ever using their service again. I was given bad advise or no advise at every turn. I was told on several occasions that everything was in place for my shipping, only to learn after I did some digging that I needed to FAX information and/or money immediately or my shipment would be stalled and start racking up more costs. I had to assume the role of the customs agent to get anything accomplished. I was hoping to delegate some… Read Full Review

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★★★★★

“I was nervous”

Written on: 18/02/2015 by MickDart (1 review written)

After reading various reviews of DHL I was nervous about sending important documents to rural Kenya , absolutely no problems , 1st class door to door service took 3 days , my receiver even received a call the morning asking whether they would be around later that day for delivery. Would definitely use DHL again for such a service , well done all at Oxford , Machakos and all points in between… Read Full Review

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★★★★★

“They are the best ”

Written on: 12/02/2015 by Lawsonu346 (1 review written)

Great service the stuff turned up straight the way . Cheers dhll… Read Full Review

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★★★★★

“They are the best ”

Written on: 12/02/2015 by Lawsonu346 (1 review written)

Great service the stuff turned up straight the way . Cheers dhll… Read Full Review

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★☆☆☆☆

“Do NOT ever use DHL. ”

Written on: 13/01/2015 by KittyJohnson (1 review written)

Where do I begin? This company is a terrible company. Don't ever use DHL. They literally do not care at all about their customers. I ordered a package and it was sent out exactly a week ago. (tuesday) It was supposed to be here Friday. I tracked my order and it said "recipient refused delivery". Nobody even left a note or anything. I had to search up the number for DHL and after a couple times trying I got a nice man, but he couldn't help me at all and said they would try again on Monday… Read Full Review

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★☆☆☆☆

“cant deliver to a time slot , then lie that they ever...”

Written on: 07/01/2015 by Chandler288 (1 review written)

cant deliver to a time slot , then lie that they ever gave one !!!!! recommend any telephone conversations TO RECORD THEM . They have no customer service at all . Even their CEO doesnt care the matter is just handed to their customer service puppets… Read Full Review

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★☆☆☆☆

“Unreliable!!!”

Written on: 07/01/2015 by MkPrime509 (1 review written)

Lazy and unreliable!! A shipping company for which I pay to ship my packages to me but they always hand my packages off to USPS who is inconsistent and doesn't get me my mail in a timely manner in the first place. I ask for their assistance in tracking one of my packages for which a tracking number was issued from DHL and was told to contact my sender (Lids)!! They (DHL) were no help at all and have been a major headache since I put in my orders at Lids.com. I would highly recommend that Lids… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 31/12/2014 by Mrarisa (1 review written)

Will never use it again. They couldn't deliver my order because of the bad weather in my city. In the same time another my package was delivered by second local and less popular delivery service. It was received in the same dates that DHL should. With the same weather, in the same city, for the same dates. I spent money for nothing. I didn't get present for my sis for her BD. And another service did the same job in the same circumstances much better. So I will never use it again… Read Full Review

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★☆☆☆☆

“ridiculously unreliable ”

Written on: 17/12/2014 by Ariel381 (1 review written)

Firstly, it says under FAQs on the website that DHL will automatically redeliver the next day if the first delivery is attempted but the recipient is not home. This is not true and should not be on their website as it wastes the customers time. Secondly, despite typing in my waybill number correctly multiple times, DHL failed to recognise it, therefore forcing me to call their expensive phoneline to organise redelivery. After taking the next day off work as I needed the parcel urgently, it got… Read Full Review

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★☆☆☆☆

“DHL Mafia”

Written on: 01/12/2014 by SeanRussoItalian (1 review written)

I live in the Czech republic and regularly buy stuff online. The past few months I have had several undelivered or lost shipments, all of them through DHL. Their tracking just shows there is an 'address problem'. They log 'attempted delivery' when no one shows, and no information is ever left on where to pick up a parcel. Stuff just disappears. You call them and they refer you to a local subcontracted carrier. The local carrier refers you back to DHL. I have had to reorder purchases at the… Read Full Review

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★☆☆☆☆

“Blind mice would be faster”

Written on: 26/11/2014 by Knobead (1 review written)

I cannot believe that this is The 21 St century extras during Shakespeare's play are more on the Ball and I mean when he. Wrote the damn plays ie the 15 bloody hundreds… Read Full Review

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★☆☆☆☆

“horrible useless service ”

Written on: 21/11/2014 by GenesisPotter (1 review written)

Package got delayed for days, they kept apologizing and finally I was told driver attempted delivery when I was home the whole time. Bloody liars! Don't waste your money and time with DHL. USPS will even do a better job. Useless… Read Full Review

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