DHL Reviews

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★☆☆☆☆
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“DO NOT USE EVER!”

Written on: 24/07/2014 by uzRay1987 (1 review written)

sent a parcel to my father in india on the 24th march 2014. was held in customs straight away, whilst my father was there he went to try obtain the parcel a number of times, and was just asked to fill out paper work. my father came back to the uk 4 weeks after the parcel was sent and trying to get it from them during all that time, since that date we have contacted dhl every other day and told lots of different things by different advisors, of forms we need to fill in, letters we need to send… Read Full Review

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★☆☆☆☆

“Disorganize company”

Written on: 23/07/2014 by Swancity (1 review written)

I order item online from US,it should be delivered using DHL global mail to Canada and in Canada using Canada Post. When I check tracking on dhl website,it showed item received on Jun 4,whereas I placed order on Jul 6. How can it receive a month earlier? How can they make this kind of mistake? Up to now (Jul 22) haven't received the item yet. Canada post didn't get the item either. I didn't get any email or tracking number from them either. Call dhl customer service, they didn't even know… Read Full Review

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★☆☆☆☆

“horrible courier servuce”

Written on: 19/07/2014 by NickShea126 (1 review written)

The absolute worst courier service I have dealt with. I had ordered a package and was continuously checking tracking updates. I was home on the day of delivery so was surprised to find the Waybill stuck to my door. The delivery man had not rang the doorbell or knocked on the door upon arrival, so i had no idea until checking my tracking and seeing that it had said delivered. Upon receiving the slip on my door I immediately went online and paid the Duties and Taxes and stuck the waybill back… Read Full Review

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★☆☆☆☆

“Where is my parcel”

Written on: 15/07/2014

I ordered an item on Amazon so was not directly involved in choosing the company to deliver it to my address Had an e mail to tell me when it would arrive so stayed in at home. It never arrived!!! Called DHL. They told me the name of the person that had signed for the parcel on delivery. Meant nothing to me. Didn't know them.!! Rubbish service. Would never use from choice. Had problems with this company before. Had to sort my problem caused by them myself. It was delivered to someone… Read Full Review

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★☆☆☆☆

“Worst Delivery Ever”

Written on: 10/07/2014 by atappers127 (1 review written)

I ordered somethings from Thinkgeek that used this company to ship. Thinkgeek didn't ask for a buzzer code (I live in an apartment), but apparently DHL needs it. They wouldn't deliver it without one, even though my name is on the door. When I called to give it to them I was informed that if I wasn't home to accept it, it would be sent back to a holding center an hour and a half away. There is a center in the town I live in but for some reason they have to send it 1.5 hours away. So now I have… Read Full Review

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★☆☆☆☆

“Late delivery , bad excuse”

Written on: 10/07/2014 by 337Moore (1 review written)

I am still waiting for a delivery that should have arrived 3 or more days ago. I paid extra to have it delivered faster YET IT DIDNT. I went online and it said no address found so I called DHL service. She told me my address was a po box....its not! Then she said someone would call me back in 2 hours....they didnt. Then I get a call from a 3rd paty company who said the driver cant find my house. FUNNY Purelator and UPS have no problem! I have 2 civic address signs. I want to be reimbursed for… Read Full Review

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★★★☆☆

“I don't know really.. ”

Written on: 09/07/2014 by Kasonq67 (1 review written)

I live in the uk, southampton to persist. I order a product from Nume which is in the United States. I wasn't told by nume about how long my products will take to deliver to my door so I have been guessing. My order took 10 days which isn't too bad I guess, seeing as it was shipped from America to the uk. I have heard so many bad reviews which made me scared because the products in my package were fairly expensive. But luckily as soon as my brother got home, he found the person delivering it… Read Full Review

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★☆☆☆☆

“It's taking too much time!!”

Written on: 05/07/2014

The online store that i ordered from re using DHL for express shipping, It has now taken 21 days, I dont call that Express. It's an ordinary sized package, not big, not heawy, and there are no extra taxes to be payed. I wonder why they use one week in each of the shipment facilities it has been through. … Read Full Review

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★☆☆☆☆

“once again, no knock, no doorbell ring, but always the...”

Written on: 05/07/2014 by Hayleek151 (1 review written)

Took the day off to receive a critical package arrival. While at home all day, with two nervous dogs that bark at the drop of a leaf, I go out at lunchtime to pickup my mail, and find a DHL note on the front door, they tried to deliver but did not ring the doorbell!!! My dogs would of gone crazy with any noise, but no, just a hit and run, pathetic!… Read Full Review

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★☆☆☆☆

“They simply don't care about customers. ”

Written on: 24/06/2014 by Garreth Sleigh (5 reviews written)

I don't even know where to start with DHL. We had some items imported at the end of 2013 and the shipper in Japan used DHL. When the items arrived some months went past and we got a letter from Control accounts threatening to take us to court for a non payment of some tax. We literally had no emails, no letters. Nothing from DHL explaining this. We tried to contact DHL who said it was to late and we had to talk to Control accounts who wanted to put their surcharge on top of the tax bill… Read Full Review

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★☆☆☆☆

“Worst company to deal with!”

Written on: 19/06/2014 by Katrinag206 (1 review written)

Late at delivering! They muck you around if you aren't at home then offer to drop it to a post shop for you to pick up and you go there and it still hasn't been processed and tell you it will be there tomorrow! Tomorrow comes and still hasn't arrived! I would never go thru this company again!… Read Full Review

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★☆☆☆☆

“DREADFUL AWFUL UNRELIABLE "SERVICE"”

Written on: 19/06/2014 by 27McElroy (1 review written)

Haven't used these people for years, ever since they failed to deliver a badly needed shipment for our business that lost us a valued customer. This time I bought an item online and the seller chose DHL; I wasn't given an option. Next time, delivery with DHL will be a deal-breaker. I paid for my delivery online, as requested, and printed my receipt, but my shipment is still being held. This company is all apologies but no package. Anyone who has a good experience with them is lucky indeed… Read Full Review

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★☆☆☆☆

“Treacherous Service”

Written on: 16/06/2014 by Munira1979 (1 review written)

DHL in India is not aware of basic customs duty rate at all!!! They have zero info when it comes to submitting data in EDI of customs. All they are upto is fast clearance so that shipment is out of customs no matter if the duty levied is equal to the cost of product. Customer service cell and their reps have no clue about customs duty regime nor the exchange rate. They are completely illiterate when it comes to knowledge of clearance in customs. Everything is charged highest upto 30%… Read Full Review

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★☆☆☆☆

“DHL back to bad serice as usual”

Written on: 15/06/2014 by MarvinMcDermott408 (1 review written)

I boycotted DHL from around 1978 to March 2014. I decided to try them again since they changed their business format 5 years ago. Forget it. They still suck and do not deliver on time as promised. US Mail and UPS get to Belize better than DHL… Read Full Review

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★☆☆☆☆

“Don't use them, bad service, unreliable ”

Written on: 14/06/2014 by Nemrac (1 review written)

Don't bother using them. They take your money then don't deliver as promised. They really are the worst delivery service ever. They are not trustworthy , they took my letter, received it into another country then handed over to a third party courier. So my letter was not delivered in time as promised, which has cost me thousands of dollars to fix the issue. Totally disgusted with their service… Read Full Review

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★☆☆☆☆

“shiitiest service ever”

Written on: 13/06/2014 by Delaney232 (1 review written)

Not gonna bother writing about how bad they were not worth my time, just know would never in my life recommend them… Read Full Review

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★☆☆☆☆

“WORST services”

Written on: 10/06/2014 by Skyeu1986 (1 review written)

I should received an international envelope. On Friday the parcel was delivered to my address where nobody was to pickup. On the same day I update on DHL website “my delivery” the new address to be send. On Monday because I did not received any confirmation by e-mail of the caged that I made I called them. Because in their system was any changes on mu delivery I repeat to Customer Services Representative the new address .. No feedback... Tuesday, the second day I call again and… Read Full Review

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★☆☆☆☆

“DHL worst service ever - very disappointing”

Written on: 09/06/2014 by ERCJ (1 review written)

I sent parcel to USA from Qatar. The parcel was delivered one day late but the worst case was the cellphone was missing. I escalated the matter up to the Customer Service Manger, I get no action up to now which is almost a month to get my claim. No feedback...WORST!!!.....I WILL NEVER USE DHL AGAIN… Read Full Review

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Amalkhan2000's Response to ERCJ's Review

Written on: 10/06/2014

Unbelievably worse Service standard DHL has, We tried to get deliver a letter for last 3 days and it is being sent to wrong deport again and again. At last courier man came and left a note ,saying no one at home with out ringing our flat bell.
One of the worst customer service experience in my whole life.

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★☆☆☆☆

“Very poor shipping speed and communication.”

Written on: 07/06/2014

Ordered a item from Ireland to come to B.C. Canada it made great time overseas ordered on Saturday arrived in B.C. by Friday. Then I followed tracking and on Monday shipment being held Tuesday was the same so I sent a email to which I got a response that I owed duty and taxes which i promptly paid. Wednesday afternoon finally shipped out to final location is 3 days later and i still haven't recieved it. Can ship across Canada in 3 days with Canada Post let alone one province. Needless to say I… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE SERVICE IN CHICAGO”

Written on: 05/06/2014 by LizbethCastillo34 (1 review written)

I was waiting for 4 1/2 houres to pick up frieght from dhl near ord in chicago all my paper works was good and they are telling me you have to stay 2 more hours that is ridiculous… Read Full Review

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