DHL Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Destroyed Foosball Table”

Written on: 21/10/2014

DHL were selected to deliver a 200lbs foosball table. The delivery was late, the driver had an accident on his way, wouldn't drop the table in the garage (insisted on going through the front door), and pressured us to sign the paper and leave before we inspected the box content. The box was badly damaged, there were holes in it the table legs were poking out. Upon inspection we discovered the play field was skewed and raised a couple inches and the cabinet was cracked on one side. Thankfully… Read Full Review

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★★★★★

“Brilliant service, loved being updated via email and...”

Written on: 17/10/2014 by ez12 (1 review written)

Brilliant service, loved being updated via email and text… Read Full Review

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★☆☆☆☆

“Terrible Service ”

Written on: 09/10/2014 by Trent164 (1 review written)

TERRIBLE SERVICE!!! My package was held for almost 2 weeks at 15041 Keswick, Van Nuys, CA and I did not know that was there. No one notified me, no note on the door or my mail box. About 2 weeks later I was notified by email. I called VN and talked to [name removed]and arranged delivery day and time(Monday 1-4). I waited for the delivery for 4 hours at home and package did not come, so I called again. I was told delivery is scheduled on Tuesday, but the drivers have no phone so they cannot… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!!!!!!!!!”

Written on: 05/10/2014 by Morselt139 (1 review written)

I ordered something from China and it was sent to UK through the DHL Express Service which is supposed to take 3 days. I received the tracking number so I managed to track my package online from its departure from China to UK. My package arrived in UK and when it was delivered I was not at home. I arranged for a redelivery. That is when the problem started. I spent the whole day at home waiting for my package but it was never delivered that day. I called the DHL customer service number and… Read Full Review

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★☆☆☆☆

“DHL driver honked for me to come receive package!”

Written on: 30/09/2014 by susannah01 (1 review written)

6:45 pm- Im sitting in my kitchen doing homework with my youngest child. I hear a car honking but ignore it because I'm busy with my kids. Then I hear a car honking again and again. I turn around and look out my kitchen window and see a DHL delivery man waving to me from his van in my driveway. He is motioning me to come down to receive the package. I come down the stairs and express my disbelief at this service- he says that our garage door is open so he has to assume that a dog is inside… Read Full Review

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★☆☆☆☆

“Worst service I have experienced in my life.”

Written on: 25/09/2014 by IvanRussell (1 review written)

At first they sent several mails with estimated delivery date and time but came on different time that I did not expect and so I was not at home. Product was not delivered to me but they say its delivered. I need to collect it myself, no matter how far I have to travel. No chance to request for second delivery attempt. They do not do it. Called on their service center but 4 or 5 minutes I just talked with the machine and then the lady answered and she does not speak english. Imagine what kind… Read Full Review

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★☆☆☆☆

“Theirs nothing worse”

Written on: 19/09/2014 by Elianh166 (1 review written)

My last delivery driver decided not to attempt delivery because of road construction . He claimed he couldn't get through, he lied . After calling he returned. I emailed amazon if they continued using them for me I would cancel my prime. My guess is I wasn't the only one as they stoped using DHL at least for now. Today I wait for a package from Canada and forced to depend on DHL . With such poor reviews it's a wonder their still in business… Read Full Review

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★☆☆☆☆

“slow unhelpful incompetent”

Written on: 19/09/2014 by Jaelynm369 (1 review written)

took 3 days to get large parcel from the US to Australia and its 5 days now and still waiting for the parcel to get from Sydney to Melbourne. I have phoned them several times and they keep saying it is waiting for the next flight to Melbourne.!! not good enough… Read Full Review

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★☆☆☆☆

“Wrong note by dhl, I waited all day for nothing”

Written on: 11/09/2014 by ShaylaCrowley (1 review written)

They couldn't inform me which time they would arrive. So I waited all day.. For nothing. The. i calles the costumerservice, and they told that they made a wrond note, so the thoudgt we would pick it up. Now we have to wait one more day, they can't tell us the time they wil arrive. They can't call when they planned. I'm really disappointed in DHL!!!… Read Full Review

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★☆☆☆☆

“horrible! the worst customer service in the world! ”

Written on: 05/09/2014 by Marquise300 (1 review written)

how can be so stupid an international company!You don't have a good managment and you can lose very valuable papaes!shame!… Read Full Review

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★☆☆☆☆

“Beyond Terrible”

Written on: 03/09/2014

I've sent a mail going to the Philippines and its was like two week to get there and i paid for an expedite service,i was much more DISAPPOINTED that mail was already in their distribution office and they didn't even bother to message or call the recipient. They even give attitude to my wife which make me more furious to write this review. WILL NOT RECOMMEND TO ANYONE "DHL SM BAGUIO"… Read Full Review

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★☆☆☆☆

“Total Waste. Dam waste of money and time”

Written on: 28/08/2014 by Ayps (1 review written)

Total Waste of money. They have said that they will deliver within two days from Saudi to India. But they have took more than 10 days to deliver my shipment. They are charging too much but not a valuable service. Process is as much slow as snail. Ayyappan C… Read Full Review

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★☆☆☆☆

“BEWARE OF THESE THE "DHL"”

Written on: 21/08/2014 by TerranceStanley (1 review written)

theese people dont bother to take any thing on them and without your consent will use 3rd party for deliiveries and later on would say we used 3 rd party and we cannot give you proof of delivery! what is this then why did you charged this much, i sent something to North America and they never gave me a delivery proof, despite vigourous follow up, rather use FedEx or UPS for those places. Why didnt you tell me that we will use 3rd party??? NEGATIVE 100 OUT OF POSTIVE 100, never ever ever use… Read Full Review

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★☆☆☆☆

“DHL charged £43.00 to deliver an item worth £47.00 ”

Written on: 12/08/2014

A friend sent me a gift from India. It took 6 weeks to come. When it arrived in London. I was told is in Homebase. Then after I take a half day off work, package wasn't in Homebase after all. Redelivery was painful. When the waybill come. I was shocked. Her is a snapshot: Package Type:present Item value:£47.00 Shippers charges:£23.00 Shippers tax: £3:60 My waybill no:4296784424 Admin fee:£7.43(basically a robbery when there is no administration fee mentioned anywhere on the invoice.)… Read Full Review

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★☆☆☆☆

“learn my lesson...”

Written on: 01/08/2014

I sent my package from Dhaka, Bangladesh to Indonesia.. They said will be arrived within a week.. They offered me insurance..i bought it.. I sent on 23 June 2014 before ramadan because most item is Eid gift for my family & teachers..Until now August 1st my package still remain in custom without any helps from the,m.. They asked my mom which lives in other island to pick up & bring all documents.. I told them its costly to come & she is old lady that cant helps her self..I spent $270 for… Read Full Review

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★☆☆☆☆

“DO NOT USE EVER!”

Written on: 24/07/2014 by uzRay1987 (1 review written)

sent a parcel to my father in india on the 24th march 2014. was held in customs straight away, whilst my father was there he went to try obtain the parcel a number of times, and was just asked to fill out paper work. my father came back to the uk 4 weeks after the parcel was sent and trying to get it from them during all that time, since that date we have contacted dhl every other day and told lots of different things by different advisors, of forms we need to fill in, letters we need to send… Read Full Review

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★☆☆☆☆

“Disorganize company”

Written on: 23/07/2014 by Swancity (1 review written)

I order item online from US,it should be delivered using DHL global mail to Canada and in Canada using Canada Post. When I check tracking on dhl website,it showed item received on Jun 4,whereas I placed order on Jul 6. How can it receive a month earlier? How can they make this kind of mistake? Up to now (Jul 22) haven't received the item yet. Canada post didn't get the item either. I didn't get any email or tracking number from them either. Call dhl customer service, they didn't even know… Read Full Review

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★☆☆☆☆

“horrible courier servuce”

Written on: 19/07/2014 by NickShea126 (1 review written)

The absolute worst courier service I have dealt with. I had ordered a package and was continuously checking tracking updates. I was home on the day of delivery so was surprised to find the Waybill stuck to my door. The delivery man had not rang the doorbell or knocked on the door upon arrival, so i had no idea until checking my tracking and seeing that it had said delivered. Upon receiving the slip on my door I immediately went online and paid the Duties and Taxes and stuck the waybill back… Read Full Review

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★☆☆☆☆

“Where is my parcel”

Written on: 15/07/2014

I ordered an item on Amazon so was not directly involved in choosing the company to deliver it to my address Had an e mail to tell me when it would arrive so stayed in at home. It never arrived!!! Called DHL. They told me the name of the person that had signed for the parcel on delivery. Meant nothing to me. Didn't know them.!! Rubbish service. Would never use from choice. Had problems with this company before. Had to sort my problem caused by them myself. It was delivered to someone… Read Full Review

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★☆☆☆☆

“Worst Delivery Ever”

Written on: 10/07/2014 by atappers127 (1 review written)

I ordered somethings from Thinkgeek that used this company to ship. Thinkgeek didn't ask for a buzzer code (I live in an apartment), but apparently DHL needs it. They wouldn't deliver it without one, even though my name is on the door. When I called to give it to them I was informed that if I wasn't home to accept it, it would be sent back to a holding center an hour and a half away. There is a center in the town I live in but for some reason they have to send it 1.5 hours away. So now I have… Read Full Review

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