Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Spent all day at home - delivery didn't turn up”

Written on: 08/09/2017 by cassius77 (1 review written)

Parcelforce gave a delivery date and wouldn't specify a delivery time, so I decided to wait at home all day to make sure I didn't miss it. Zero communication all day and when it got to 5pm, I called to enquire if it was on the way. They told me it was a busy day and that it wouldn't be delivered that day. Also, got cut off while on hold TWICE so it was a total of 3 calls to them. No-one could tell me when it would be delivered and 2 days later, I still haven't heard back from them as promised… Read Full Review

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★☆☆☆☆

“Pay Parcelforce to damage your goods!”

Written on: 05/09/2017 by 336Bowman (1 review written)

I paid over £50.00 to get armchair delivered. Parcelforce managed to break all four legs off it. They scratched them, a piece of the wood on one of the legs was missing. The customer on the other side refused it. Parcelforce just said sorry, no compensation for furniture damage. No refund for the delivery. NOTHING! Basically, i paid to have my armchair damaged and my client annoyed… Read Full Review

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★☆☆☆☆

“Poor communication”

Written on: 30/08/2017 by Willand (5 reviews written)

Parcelforce was the delivery service for my order from an on-line tool seller, from whom I had bought two smoke alarms. Unfortunately, they attempted to deliver whilst I was out for a short time on Friday, so they left a card saying my package had been delivered to the local Post Office. No offer to try to deliver the next day, as this was Saturday. Return to depot option also not ticked (would not have been convenient anyway, as it's only open for 3 hours a day, Monday to Friday, and would… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING SERVICE”

Written on: 24/08/2017 by Katelynn311 (1 review written)

ABSOLUTELY SHOCKING SERVICE. SENT LETTER TO ITALY GUARANTEED NEXT DAY DELIVERY COST OVER £40. ARRIVED 5 DAYS LATER COSTING ME £1000'S IN LOST COMMISSION, TRIED TO MAKE A CLAIM WHICH WAS REJECTED AND THE REASON FOR REJECTION "DELIVERED ON TIME". THEY ARE LIARS AND CHEATS, WILL NEVER USE AGAIN… Read Full Review

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★★☆☆☆

“A Driver Who Couldn't Be Bothered?”

Written on: 21/08/2017 by Samiru228 (1 review written)

I bought an item of ebay and the seller chose to use the express 24 option from Peterborough so I thought it wouldn't be a problem getting to me, I tracked its whole journey and waited for some hours when it said on the tracking information that the driver was on his way but hours went by and still no courier so I checked again and was shocked to see that the driver had given the parcel to the post office without even attempting to deliver it, therefore I didn't have a card the driver was… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 15/08/2017

I have been waiting since 8.30am 15/08/17 for a parcel to be delivered, it stated on the tracking that it was out for delivery today, I waited all day and kept checking the tracking which stated all day that it was to be delivered today, at 5.55pm I checked the tracking yet again only to find out that my parcel had been left at a post office in another town, I contacted parcel force only to be told that the driver had NOT attempted delivery to my address at all and that they would ask if the… Read Full Review

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★☆☆☆☆

“Terrible, Disingenuous, Rude and the list goes on!”

Written on: 08/08/2017 by 4achoudhury (1 review written)

I had paid for a parcel to be collected from London yesterday (07/08/2017). The scheduled time for collection from my place of work was between 12-6pm. I had been waiting up until almost 7pm and spoke to the Customer Services team to find out what was going on. They informed me that the driver's handheld terminal had broken and as a result of this - he was not able to retrieve the addresses to collect from. There was nothing to notify me of this until I called Customer Services -… Read Full Review

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Pennyprofit's Response to 4achoudhury's Review

Written on: 12/08/2017

I buy and sell a lot on ebay. Parcelforce is the last company I would use after being let down so often. They fail at every step of a delivery process. Try to complain. They told me where to go when I complained about a parcel returned to sender because the driver couldn't find my address. The idiot parks across from our house for a smoke every day.

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★☆☆☆☆

“Plymouth depot. Unsatisfactory customer service woman,...”

Written on: 24/07/2017 by Smith483 (1 review written)

Plymouth depot. Unsatisfactory customer service woman, Should not be working for this company if she can not deal with an important contract collection in a professional manner. Call me back indeed! Just a complete let down. I will be moving our business contract to a different courier who we can trust. Nothing worse in business than staff like this!… Read Full Review

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★☆☆☆☆

“terrible non existant service, wont buy from anyone...”

Written on: 20/07/2017 by DrakeBurton313 (1 review written)

any shop that uses parcelforce I will be boycotting, they are the worst company I have dealt with, and I have dealt with some pretty awful companies in my time. I purchased an item from a store which was about 60miles away, Parcelforce were meant to deliver it on Thursday but never turned up, on their tracking system they said they had been but I was in all day an they never arrived, left no card either. as I had the tracking number I checked about 4pm as it still hadn't turned up and it… Read Full Review

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★☆☆☆☆

“Exceptionally poor service. ”

Written on: 16/07/2017 by Pittmanik43 (1 review written)

Exceptionally poor service. Parcel was not delivered on time- and I am in fact still waiting- despite correct address and contact details being provided. Customer service representatives uninformed and unhelpful. One actually hung up the phone while I was mid sentence, another shouted over me as I was speaking. Do not use this company if you are a business- they will drag your reputation down to their level. Do not use this company is you want your parcel to be delivered on time. Do not use… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 13/07/2017

Fixed up delivery day with depot ,Took day off work. Waited in all day for delivery which was not even attempted, no phone call then put on hold and told they will try again, usual dismal customer service… Read Full Review

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★☆☆☆☆

“Not customer focussed”

Written on: 12/07/2017 by aj1963 (1 review written)

I arrived home to a card stating that my parcel was delivered to a post office as I was not home, Problem.... post office only opens during my working hours, hence I will not ever receive my parcel. customer service is useless and not very customer focussed, Why not leave a card asking if you want it redelivered, taken back to depot or delivered to a post office, then you as a customer can make that choice, there is a post office further up the road that opens until 10 pm, too hard for the… Read Full Review

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★☆☆☆☆

“terrible service.”

Written on: 05/07/2017 by 1955Wise (1 review written)

Worst courier service I have ever dealt with,next to useless tracking service. Waited in all day only for tracking info to be updated at 16.00 saying parcel being returned to depot after failed delivery attempt,Impossible I could have missed them as was working at front of house all day. Phoned to complain and was told local depot would be in contact with me within the hour which never happened… Read Full Review

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★☆☆☆☆

“Stolen package.”

Written on: 03/07/2017 by parcelforcearethiefs (1 review written)

A parcel that was supposed to be delivered to me in February has STILL not arrived. Every time I have called regarding it, Parcelforce employees assure me they will look into it, and no one ever calls back. My last email (6 weeks ago) was completely ignored. The driver gave false information - saying he left the parcel with a post office worker (checked out the name - this person doesn't exist, and the records at the post office show no parcel was left with them that day) so I can only assume… Read Full Review

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★☆☆☆☆

“disgusting servies ”

Written on: 13/06/2017 by Mollyx19 (1 review written)

sent an oven with this services, it turned up with glass smashed, Evan when it was well packed, I lost out £250 and the delivery what I paid, received no apology from them, there is also a poor woman who is left without an oven, who has kids. I will never use this company again, all they tell you to do is fill a claim form, still waiting to hear from. and I'm pretty sure they thrown the box about as oven door glass is very strong they must have played football with the box even though it had a… Read Full Review

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★☆☆☆☆

“Absolute rubbish service”

Written on: 30/05/2017 by SashaMacKay (1 review written)

I've been waiting on my parcel for 2 weeks. I was told that delivery was attempted and the parcel was left in a local post office to be collected. The courier needs to get through 2 gates in order to reach my apartment hence I requested the company to inform the courier to call upon arrival. Was informed that they do not have access to mobile phone hence unable to call upon arrival. Instead of resolving the issue to contact the receiver, the company requested me to pick up the parcel from the… Read Full Review

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★☆☆☆☆

“Driver cant find a simple address”

Written on: 18/05/2017 by MaribelMead320 (1 review written)

Driver cant find a simple address, been watching car park all day and not seen a parcel force van. Phoned depot and they want directions to property, advised if they use a sat nav it will take them straight to the building car park but no I had to talk them through with directions, its a joke of a delivery company. I don't have a problem with any other delivery's but always seem to with parcelforce. Iv waited in for 3 days now for my 24 HOUR EXPRESS parcel and lost £ 590.00 in lost work… Read Full Review

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★★☆☆☆

“delivery is poor poor porr”

Written on: 17/05/2017 by RaulMcCartney (1 review written)

They send you a text advising delivery has been made when it hasn't, they state a card has been posted through my door telling me which post office the parcel has been delivered to but they haven't. Delivery is shoddy at best. Take note companies use someone else… Read Full Review

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★☆☆☆☆

“Never heard of a driver who wasn't familiar with the...”

Written on: 15/04/2017 by Federica89 (1 review written)

I do not recommend to use parcelforce to anybody! I have purchased a pair of trainers from office.co.uk on the 13th of April and paid extra money for the next day delivery because I needed them for a specific date (today 15.04.17). Not only the driver did not deliver the parcel, he or she was not familiar with the delivery address which happens to be my boyfriend work place (a London overground station, now you tell me what the driver needed to be familiar with). I called the first time right… Read Full Review

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★☆☆☆☆

“Broken Item - Never Refund even insurance paid ”

Written on: 11/04/2017 by MariePayne137 (1 review written)

Very dissapointed with Parce Force services. If an item is broken during trasportation, they are very well covered with their policies so not to refund the customer in any case. They offer insurance which you pay extra for - it is very misleading and a way for them to charge extra… Read Full Review

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