Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“terrible non existant service, wont buy from anyone...”

Written on: 20/07/2017 by DrakeBurton313 (1 review written)

any shop that uses parcelforce I will be boycotting, they are the worst company I have dealt with, and I have dealt with some pretty awful companies in my time. I purchased an item from a store which was about 60miles away, Parcelforce were meant to deliver it on Thursday but never turned up, on their tracking system they said they had been but I was in all day an they never arrived, left no card either. as I had the tracking number I checked about 4pm as it still hadn't turned up and it… Read Full Review

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★☆☆☆☆

“Exceptionally poor service. ”

Written on: 16/07/2017 by Pittmanik43 (1 review written)

Exceptionally poor service. Parcel was not delivered on time- and I am in fact still waiting- despite correct address and contact details being provided. Customer service representatives uninformed and unhelpful. One actually hung up the phone while I was mid sentence, another shouted over me as I was speaking. Do not use this company if you are a business- they will drag your reputation down to their level. Do not use this company is you want your parcel to be delivered on time. Do not use… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 13/07/2017

Fixed up delivery day with depot ,Took day off work. Waited in all day for delivery which was not even attempted, no phone call then put on hold and told they will try again, usual dismal customer service… Read Full Review

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★☆☆☆☆

“Not customer focussed”

Written on: 12/07/2017 by aj1963 (1 review written)

I arrived home to a card stating that my parcel was delivered to a post office as I was not home, Problem.... post office only opens during my working hours, hence I will not ever receive my parcel. customer service is useless and not very customer focussed, Why not leave a card asking if you want it redelivered, taken back to depot or delivered to a post office, then you as a customer can make that choice, there is a post office further up the road that opens until 10 pm, too hard for the… Read Full Review

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★☆☆☆☆

“terrible service.”

Written on: 05/07/2017 by 1955Wise (1 review written)

Worst courier service I have ever dealt with,next to useless tracking service. Waited in all day only for tracking info to be updated at 16.00 saying parcel being returned to depot after failed delivery attempt,Impossible I could have missed them as was working at front of house all day. Phoned to complain and was told local depot would be in contact with me within the hour which never happened… Read Full Review

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★☆☆☆☆

“Stolen package.”

Written on: 03/07/2017 by parcelforcearethiefs (1 review written)

A parcel that was supposed to be delivered to me in February has STILL not arrived. Every time I have called regarding it, Parcelforce employees assure me they will look into it, and no one ever calls back. My last email (6 weeks ago) was completely ignored. The driver gave false information - saying he left the parcel with a post office worker (checked out the name - this person doesn't exist, and the records at the post office show no parcel was left with them that day) so I can only assume… Read Full Review

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★☆☆☆☆

“disgusting servies ”

Written on: 13/06/2017 by Mollyx19 (1 review written)

sent an oven with this services, it turned up with glass smashed, Evan when it was well packed, I lost out £250 and the delivery what I paid, received no apology from them, there is also a poor woman who is left without an oven, who has kids. I will never use this company again, all they tell you to do is fill a claim form, still waiting to hear from. and I'm pretty sure they thrown the box about as oven door glass is very strong they must have played football with the box even though it had a… Read Full Review

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★☆☆☆☆

“Absolute rubbish service”

Written on: 30/05/2017 by SashaMacKay (1 review written)

I've been waiting on my parcel for 2 weeks. I was told that delivery was attempted and the parcel was left in a local post office to be collected. The courier needs to get through 2 gates in order to reach my apartment hence I requested the company to inform the courier to call upon arrival. Was informed that they do not have access to mobile phone hence unable to call upon arrival. Instead of resolving the issue to contact the receiver, the company requested me to pick up the parcel from the… Read Full Review

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★☆☆☆☆

“Driver cant find a simple address”

Written on: 18/05/2017 by MaribelMead320 (1 review written)

Driver cant find a simple address, been watching car park all day and not seen a parcel force van. Phoned depot and they want directions to property, advised if they use a sat nav it will take them straight to the building car park but no I had to talk them through with directions, its a joke of a delivery company. I don't have a problem with any other delivery's but always seem to with parcelforce. Iv waited in for 3 days now for my 24 HOUR EXPRESS parcel and lost £ 590.00 in lost work… Read Full Review

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★★☆☆☆

“delivery is poor poor porr”

Written on: 17/05/2017 by RaulMcCartney (1 review written)

They send you a text advising delivery has been made when it hasn't, they state a card has been posted through my door telling me which post office the parcel has been delivered to but they haven't. Delivery is shoddy at best. Take note companies use someone else… Read Full Review

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★☆☆☆☆

“Never heard of a driver who wasn't familiar with the...”

Written on: 15/04/2017 by Federica89 (1 review written)

I do not recommend to use parcelforce to anybody! I have purchased a pair of trainers from office.co.uk on the 13th of April and paid extra money for the next day delivery because I needed them for a specific date (today 15.04.17). Not only the driver did not deliver the parcel, he or she was not familiar with the delivery address which happens to be my boyfriend work place (a London overground station, now you tell me what the driver needed to be familiar with). I called the first time right… Read Full Review

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★☆☆☆☆

“Broken Item - Never Refund even insurance paid ”

Written on: 11/04/2017 by MariePayne137 (1 review written)

Very dissapointed with Parce Force services. If an item is broken during trasportation, they are very well covered with their policies so not to refund the customer in any case. They offer insurance which you pay extra for - it is very misleading and a way for them to charge extra… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 29/03/2017 by Nuttell (1 review written)

I was waiting for a parcel from Cardiff and as I had tracked my parcel to be delivered today I stayed at home all day to find that Parcel force had put down the wrong address and the parcel was not accepted at that location. I am very disappointed with the service as I will not be at home now for 2 days so am not sure what will happen to the parcel. Bad Service!!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 14/03/2017 by 320McClanahan (1 review written)

I bought a printer from printer base and it was delivered by parcel force. Never in all my life have I had so much trouble with a parcel. I left numerous messages to be passed on to the driver giving instructions for delivery and to explain that my buzzer was often too quiet to be heard none of which were passed on. Most of the people I spoke to on the phone were rude, unhelpful and very unsympathetic. The parcel failed to deliver twice regardless of the fact that both times I was in the house… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 23/02/2017

We were meant to receive a parcel on 15th feb. It didnt turn up, driver put on tracking "unable to deliver" and that he had left a card and the parcel was at our local post office awaiting collection. This was a lie. We were in all day and anyway if he had come to the property to leave the card which he didnt, he could of left the parcel. Because we live out of the way he just couldnt be arsed to find us so instead he lied. I phoned the depot several times and got an apology every time but… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE! ”

Written on: 27/01/2017 by 471Watson (1 review written)

On the 30/09/2016 I have sent a Parcel with a 19th centurian vintage cast iron Singer sewing machine inside it; to my parents in Hungary using Parcelforce's Globalpriority service. I have insured the parcel for a 100 Pounds. It arrived to their address on the morning of 11/10/2016 (almost 12 days later.) The parcel itself had a gaping hole on it; and the sewing machine (that was made out of thick cast iron) was shattered into several small pieces.(Some of the pieces were actually missing.) So… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 25/01/2017 by Samoon (1 review written)

Worst service I ever used ,my parcel hasn't delivered yet ,I waited long day ,took time off from work but no luck . Then they were not even giving compensation for Saturday and charging £12 . Still I waiting for my delivery Never use this service again in my whole life There is long story even I waited 10 days and finally they said come and collect stuff from depot as packaging is broken ,when j reached there ,they broke my all compressor not only packaging ,I was like shocked when I saw my… Read Full Review

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★☆☆☆☆

“poor service, run away!”

Written on: 12/01/2017 by Phil5675 (1 review written)

I was supposed to receive a parcel on the 3rd of January but it didn't happen. I decided to check the parcel status on the website and I discovered that the parcel has been delivered the 3rd of January and signed by someone else !!! How is that possible ??? Then, few days after, I called the customer service and in the meantime sent a request by email. The customer service told me that they will contact the driver to find out more and then call me back within 48 hours. I didn't get any… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 12/01/2017 by Carson42 (1 review written)

I now understand why the are called PARCELFARCE . . . . My parcel was 4 days late but Parcelforce said they tried to deliver on 2 separate days but there was no one home and they had posted a card through my door. None of this is true. I was at home all day on both days and there no card posted through my door. When I called them it was all just a very indignant attitude toward their customer. Every other parcel delivery company out there is better than PARCELFARCE, so avoid this terrible… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 11/01/2017 by JonNelson219 (1 review written)

Waiting ALL DAY is unacceptable, other Courier services give you a much smaller window. I Will NEVER use you again, your diabolical… Read Full Review

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