Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Disappointing service”

Written on: 21/05/2015 by Dugan459 (1 review written)

Initially delivery failed twice- this is due to the fact that they cannot state a time they will deliver (sometime between 7.30am and 5pm)so for those of us who do have to go out this is always a possibility. The ddelivery driver indicated on a form that the parcel would be delivered again the following day yet on tracking the parcel this was not the case. After waiting on the phone for 10 minutes (and being charged for the privilege) I was told that the delivery driver had made a mistake it… Read Full Review

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★☆☆☆☆

“Unreliable Again”

Written on: 10/05/2015 by Pughuo308 (1 review written)

Once again, paid for next day delivery and ended up receiving item several days later. Time wasted on phone too. Frustrating seeing item leave hub twice, via online tracking service and twice it returning to office with no attempt of delivery being made. No communication along the way to explain what is happening. Their claim that they are trustworthy has certainly not been my experience. Do they care? Not felt it where I'm concerned! Always an excuse too. Let down and increasingly unhappy… Read Full Review

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★☆☆☆☆

“Awful :(”

Written on: 09/05/2015 by MckenzieDixon (1 review written)

Email / automated telephone systems and call centre staff push you to use their website tracking for accurate info........ my parcel was scanned onto a van but then was taken off as the van was to full, no one thought to rescan the parcel off the van to update the system hence I waited all day for something that was never going to arrive. Call centre staff - your parcel is definitely out for delivery automated telephone system - your parcel is definitely out for delivery Internet - your parcel… Read Full Review

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★☆☆☆☆

“Very Frustrating”

Written on: 08/05/2015

This is the third time that on first attempted delivery and, even though someone was at home, a card was left in the post box and the parcel taken to a PO 5 miles away for me to collect. What has happened to the second attempted delivery? I feel that drivers want to get on with their round so quickly that they don't even attempt to make contact with the customer and certainly don't consider a second attempt. Really disappointed with this service and wish companies would just use Royal Mail and… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 07/05/2015 by thbtrh (1 review written)

For some reason didn't leave my parcel at my local post office when I wasn't in for delivery. Had to drive an HOUR each way to my "local" depot on a Saturday. I was delayed by an accident on the roads so got there late, but just before 12:30. But they'd already packed up and gone home, decided to leave early. I had to phone up 4 times, each time being promised a call back but never got one. Eventually said they would send it to my post office after about 3 days. Never got any apology for… Read Full Review

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★☆☆☆☆

“Lost Parcel - Appalling Service”

Written on: 04/05/2015 by Jessec357 (1 review written)

Two parcel shipment sent and they lost one of the parcels - Where do all of these 'lost' parcels go? If they remain within the Parcelforce environment then how are they 'disposed' of? If they are not tracked as remaining within the parcelforce environment then who is the recipient? They do seem to lose a lot of parcels and simply expect you to make an insurance claim. How much of an investigation is carried out to determine where the parcels end up? Seems like legalised robbery to me!… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 03/05/2015 by 1987McCaffrey (1 review written)

Lost a very expensive and important item to this delivery service.Not to be trusted!… Read Full Review

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★☆☆☆☆

“delivery issue ”

Written on: 02/05/2015 by 347Schaefer (1 review written)

I seriously wouldn't even give you 1 star had it been optional you were happy to take my money but have failed to not only not deliver my parcel. your staff have lied to me about the delivery then I've been told I would be contacted and still waiting on the call I've emailed twice and still no response the parcel was requested to be delivered within 24 hours had it not been imported I would not have paid for this service there for should this not indicate to yourself the importance of solving… Read Full Review

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★☆☆☆☆

“Disgraceful Service”

Written on: 02/05/2015 by chrisplettuce (1 review written)

What an appalling service from Parcelforce. Being old school I like to stick to the tried and (formerly) trusted services that once made the UK a great nation but from now on i'll be using the new guys. I booked a collection for yesterday for an EXpress 48 Large service with an estimated pickup time (available through a drop down menu) of between 9am and 2.30pm. 2.30pm quickly arrived and no collection so I phoned to find out what was happening. The lady told me the driver must have got lost… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 01/05/2015 by Marissa476 (1 review written)

Wucking Fankers simply Wucking Fankers NEVER AGAIN JOKE!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Not even deserve a star!”

Written on: 30/04/2015

really bad experience and people form them are the worst customer service! i was waiting for a delivery that never turn up the driver send me a notification on my phone "attempted delivery" plus a "note" at 10.03am they have signe with NSR "porch" i was in my flat but the driver didn't ring my door bell at my surprise i didn't find any parcel neither the note in my box mail! i have called parcel force 3 times with 3 different perons, same speech : we will contact the driver to find out… Read Full Review

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★☆☆☆☆

“ParcelForce are a DIsaster - Don't Use”

Written on: 30/04/2015 by Conleynr121 (1 review written)

Every time I purchase items online and they are shipped by Parcel Force they are never delivered on time - Overnight in Parcel Force parlance means 4/5 days late !!! and broken. This has happened on more than one occasion. Try and claim and see what happens!!! every excuse under the sun to avoid paying. Never had these problems with other couriers, and they are usually cheaper and on time. I personally will never use Parcel Force again - EVER!!… Read Full Review

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★☆☆☆☆

“Completely Destroyed Contents of Parcel ”

Written on: 29/04/2015 by McCain437 (1 review written)

I recently sold some vases on eBay, and decided to send them through Parcelforce. After they were delivered, I received a message from the buyer saying they were badly damaged,and upon looking at the photos I was shocked! (They were unrecognisable) To get in the state they must have been thrown around an awful lot. They were well wrapped in bubble wrap and the box was stuffed with paper. The box was also plastered in "fragile" and "this way up" labels, which were obviously completely… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/04/2015 by MarvinMcDermott99 (1 review written)

I order a lot of items on line and cringe every time I find they're shipped with parcelforce. Not a single time has the delivery reached me and I always end up trekking through town to collect it from some dodgy council estate post office or depot. Poor service, poor depot network. I avoid them whenever I can… Read Full Review

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★☆☆☆☆

“An appalling service. ”

Written on: 22/04/2015

A shocking service. Received urgent parcel four days late, despite receiving SMS message and each day the parcel was "loaded to vehicle for delivery' Telephone calls that were promised from Parcelforce never materialized and staff apathetic and unhelpful. Certainly, not a 'reliable shipping company' as quoted on their website and without doubt an appalling service… Read Full Review

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★☆☆☆☆

“Parcel force absolutely rubbish ”

Written on: 10/04/2015 by Homayunj (1 review written)

Parcel force one of the most rubbish delivery company ever. Full three days waiting for delivery. Website says loaded for delivery then attempted for delivery??? What a sick lie ??? Just avoid if you can… Read Full Review

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★☆☆☆☆

“Ashamed to be British”

Written on: 09/04/2015 by Angryofliverpool (1 review written)

i am ashamed to be British and to be associated with a ROYAL MAIL company. I was expecting a delivery today 09th April, I checked the tracking and noted that it had been loaded for delivery at 6:00am. I had someone wait in the house all day to allow delivery, at 13:20 I checked the status of the delivery. I noted that delivery had been attempted at 13:03, so I called the liverpool office to find out what went wrong. I was told that the driver had attempted delivery, spoke to a girl outside who… Read Full Review

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★☆☆☆☆

“Absolutely Shambolic”

Written on: 08/04/2015 by RGMS (1 review written)

I was informed that my parcel was to be delivered, yesterday 7th April. The company sending it used Express 24! No delivery! I contacted Parcelforce this morning and was told that it should be delivered, today 8th April. I was also told that someone from the Rotherham office would contact me. No 'phone call. I have just spoken with the Rotherham office, after I contacted them, who informed me that the e-mail messages were all wrong that Parcelforce had been 'over processing' parcels and… Read Full Review

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★☆☆☆☆

“Cannot even be bothered to call back”

Written on: 08/04/2015 by spare1966 (2 reviews written)

I have been waiting for nearly 48 hours for parcelforce to pick up a parcel which was due for a 48 hour delivery, calls to their 'customer service' are ignored and they even call me rude for wanting to know where my service is. A truly diabolical… Read Full Review

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★☆☆☆☆

“24 hr delivery still waiting a week later ”

Written on: 07/04/2015 by Abbs1 (1 review written)

Terrible terrible service . Don't bother . I have been sent important documents via there 24 hr service . I was sent these on a weds it's now the following Tues eve and still no package . Spent hours on the phone on hold and being cut off only to get through to people who don't know 2 hat they are doing . Been told the driver must have run out of time twice . Even though 24 hr service has been paid for . Got through to some helpful people in the Poole depot but problem is my parcel is at… Read Full Review

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