Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“poor service”

Written on: 19/12/2014 by Kirkland328 (1 review written)

It seems to me that Parcel Force likes to take the deliveries back to their depot which is about 40 miles away from me. How they manage to survive with this service is anyone's guess. They could - it appears - leave the parcel with the local post office, but they don't. They could leave the parcel with the neighbours but they don't even try (all the other curriers do). They could send you a warning to say the parcel will be with you on such and such a date... yep you guessed it. In 9 out of… Read Full Review

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★☆☆☆☆

“Awful service, no ability to adjust delivery. Never use.”

Written on: 19/12/2014 by MacLean384 (1 review written)

A 19th century service, completely inadequate for people who work. There is no ability to adjust delivery, and the staff are incapable of writing legibly! I shall be contacting the original vendor to advise them to change or at least offer alternative delivery arrangements. I would pay extra for it NOT to be ParcelForce. It would improve the ParcelForce service immeasurably if your got amazon or anyone else to do the job for them… Read Full Review

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★☆☆☆☆

“ Incompetent”

Written on: 18/12/2014 by Mireandy (1 review written)

I Waited 4 days for what was suppose to be an express delivery- they wasted my time ,the parcel left the depot every morning and went back in the evening-. They Only work 9-5 five days a week - they have never heard of peak period like Xmas , and have never thought of adding extra vans and working longer hours.. When you phone they tell stories and get all defensive - this is not the way to behave in this competitive world.-sorry this is just not good enough-… Read Full Review

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★☆☆☆☆

“Should shut down”

Written on: 17/12/2014 by Crunch123 (1 review written)

company needs to close down and big company's need to stop using avoid avoid this company will take sweets from kids… Read Full Review

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★☆☆☆☆

“I would give it a 0 star if I could!”

Written on: 16/12/2014 by s.o.1. (1 review written)

I ordered from a company in america and parcelforce was the delivery service used,on their behalf, if I could have chosen which company to deliver I would definitely not have chosen parcelforce!!) I ordered before from the same company in america and a different courier was used. This time parcelforce was used and my package was held for DAYS due to custom checks, well I paid the custom charges etc, and then waited several more days to receive my item! I received my item which had been… Read Full Review

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★☆☆☆☆

“very bad service ”

Written on: 13/12/2014 by Sladen500 (1 review written)

they posted my item to a different address 5 miles away and they didnt care i went to that address to collect it… Read Full Review

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★☆☆☆☆

“NO card left to say WHERE they left my parcel !!!!!!!”

Written on: 13/12/2014 by suekosmalski (1 review written)

A message was left on my sons tracking advice to say his parcel had not been delivered as no one answered the door at 5.32pm 9.12.14.and it should be collected. No information about where it was!!! No clue who the company were that had been trusted to deliver!!! But l was at home and there no one had been, No card had been left and i checked our outside cupboard, nothing. After a WEEK of running all over the place trying to trace a package that should have been delivered on 9.12.14, I finally… Read Full Review

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★☆☆☆☆

“The Worst Company EVER”

Written on: 11/12/2014 by Abdullah27 (1 review written)

they fail, over and over. I have absolutely zero faith in any aspect of their business. These numbers mean absolutely nothing: 24. 48. What do they refer to, days? No. The parcel never gets delivered on time. And until it actually arrives at its destination there is no knowing where it might be. Compared to other couriers in the UK Parcelforce is easily the worst. And no wonder they receive such low reviews all over the internet. They are careless, useless, frustrating and they have no internal… Read Full Review

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★☆☆☆☆

“They NEVER redeliver. Deliver to me not the Post Office!!!”

Written on: 07/12/2014 by Talanq137 (1 review written)

Parcelforce do not provide the service paid for by the sender. They NEVER redeliver if you are out. It is company policy for the drivers to leave at a Post Office on their route, they don't care if it isn't your nearest one. What is the point of leaving a card to say you can arrange re-delivery if you can't. This is a POOR service, it is not a delivery service if the recipient has to get in a car and fetch it. Parcelforce are more expensive than other courier services and the service is… Read Full Review

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★☆☆☆☆

“just awfull”

Written on: 06/12/2014 by Kidd65 (1 review written)

after buying an item online this company comes out of no-ware and adds £30 to my order for no reason. i did not ask for Parcel force to touch my items but they did anyway and this costs me money. i am annoyed at a company that does what it whats to cheat people out of money. this company should be looked into by HRMC because its overcharging the public for items that they already paid delivery for. (as note to readers of this i would like to add some offensive language to this to show how… Read Full Review

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★☆☆☆☆

“they sell a service they can't deliver, rubbish service”

Written on: 01/12/2014 by Mlaka (1 review written)

I paid for 24 hour delivery and here we are 5 days later and still has not be delivered, all customer services say is 'it's not been lost and you can claim'. No use to me I needed this package delivered. I have just completed an online claim form but I am not optimistic that this will not be dealt with any more efficiently. No wonder people are turning to alternatives for mail/parcel delivery, Parcel force is part of the Royal Mail group perhaps it should be privatised then we just might get… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 01/12/2014

Awful service, waited in all day for a delivery that never came, and this is after paying for Saturday express delivery. Even worse is the total lack of customer care, an infuriating automated helpline is no use or help whatsoever to sort out an issue of their making, especially when the online tracking system is not updated either. Shocking service, do yourself a favour and swerve them… Read Full Review

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★☆☆☆☆

“Totally diabolical”

Written on: 29/11/2014 by leahsgirls (1 review written)

3 out of the last 4 times now that my family has been sent something using Parcelforce we're still waiting 10 days later. Watching the tracking once again the problem's at Milton Keynes where i can see it's been forwarded to the wrong depot and back again 3 times. How can such a pattern repeat itself? Same thing happened again last night i see. Slackers. What are they smoking down there on their breaks. I see Hermes are getting slated on Watchdog next week. So they should they're awful but this… Read Full Review

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★☆☆☆☆

“Totally Useless.”

Written on: 26/11/2014 by Jaylen91 (1 review written)

I sent a package from Canada to Scotland. It arrives and there are 60 pounds in charges? More than twice the cost of sending it and a third of the declared value? Simply robbery. When asked they reply its customs and they can't do anything about it. So I am hoping my package is at least returned to me as the recipient nor I are going to pay this extortion attempt… Read Full Review

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★☆☆☆☆

“If I could review 0 I would.”

Written on: 25/11/2014 by Hollowaybg465 (1 review written)

Express24...takes longer than 24 hours, I took a day off work to wait for a delivery then never even bothered to do, even though it's supposed to be next day deliver. Avoid parcel force at all costs, everyone else seems to be on the ball but them Terrible customer service on the phone and general incompetence… Read Full Review

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★☆☆☆☆

“Incompetent and Uncommunicative”

Written on: 23/11/2014 by Harperx309 (1 review written)

This company couldn't deliver a package to my place; an apartment block with a 24 hour concierge. No note was left either. Thus, the package was returned to sender, and I had to pay another €60 to have it redelivered. I would never, ever use these clowns by choice… Read Full Review

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★☆☆☆☆

“Insufficient address and adverse weather”

Written on: 22/11/2014

Two reasons given for non delivery in the last 8 days even though a parcel was delivered by them last week...albeit 48 hours late! The address is our correct full postal address....what else do they need being part of Royal Mail Group! As I live in the Midlands I am not clear what the adverse weather was.....we certainly didn't notice it. Perhaps they don't like rain. Based on my experience with other couriers....they find me...Parcelforce deserve the reviews they get and deserve to fail as… Read Full Review

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★☆☆☆☆

“Inefficient, Uncaring, Unresponsive ”

Written on: 19/11/2014 by Berry240 (1 review written)

In the last two weeks ParcelForce have managed not to deliver two parcels to us. On both occasions, they have been left at the Post Office for collection. We know that no attempt was made to deliver the parcels to our address as someone is always at home. The first time, no card was left. The second time we received a card in the post saying delivery had been attempted. (Apparently, such cards are sent in the post when there is no direct access to the address. We live in a terraced house in… Read Full Review

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★☆☆☆☆

“Totally Useless And Don't Care.”

Written on: 14/11/2014 by JamyaDalrymple123 (1 review written)

Booked and paid to send a parcel with Parcel force and took it to 2 separate Post Offices who refused to accept it claiming it was too large and both said go to a major Post Office. Complained to the CEO via email,asked why and suggested collection. He of course didn't reply but got one of the minions to do so. Took ages for a reply and he made claims that parcel wasn't refused and that it arrived at Post Office too late for collection that day. He informed me that collection time was 2 - 3 pm… Read Full Review

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★☆☆☆☆

“Extra paid insurance appears to be pointless as claim...”

Written on: 12/11/2014 by Colbrock (1 review written)

Our business had to send our computer server from Scotland to England for an upgrade, the server was only a few years old. We sent it by Parcelforce 48 and it was received by our IT company in good condition. Our IT company also used Parcelforce 48 to return the server to us. Upon receipt after opening the package, the computer was damaged on the outside, upon inspection on the inside of the server, the motherboard, CPU and heat sink were all damaged beyond repair. Additional insurance was… Read Full Review

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