Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Rude couriers”

Written on: 26/05/2016

The couriers are very rude. A guy just came to deliver a package and snatched it away when I tried to see who it was addressed to. Worst people skills I have ever encountered. That joined with the three parcels they have lost from SA makes this the WORST service ever. I try to avoid as much as possible but sometimes have no option who the sender decides to use… Read Full Review

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★☆☆☆☆

“They deserve minus stars ”

Written on: 20/05/2016 by rossijessecar (1 review written)

Extremely incompetent on so many levels. Had to chase up on numerous occasions with Parcelforce - never received a ticket slip, a letter or any information pertaining to my package. Meanwhile, it sat at the depot for over a week without my knowledge. Once I chased up, I paid the extortionate custom charges fees, they told me that it would be delivered next day. Only to be told the next day (i had to contact them again, mind you) that they simply didn't have time to deliver my parcel. They did… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 22/04/2016 by willemdb (2 reviews written)

My parcel was delivered nearly 2 weeks late, after the contents had gone out of date. I tried having it redelivered by booking a specific day on their website on the same day as their apparent original delivery attempt. They made false claims about contacting me and claimed to have tried redelivery on dates which I did not specify. They also refused to let me check the contents before accepting delivery, even though their customer support staff said this would not be a problem. Avoid these… Read Full Review

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★☆☆☆☆

“Illegible tracking number left on card.”

Written on: 19/04/2016 by 21Howell (1 review written)

I think this speaks for itself. If there's one thing that's important so that one can have a re-delivery, THIS IS IT! Once again, had to phone them (no freephone!) to get the info. to arrange re-delivery. What's so difficult about writing clearly? Stayed in a whole day 2 weeks ago waiting for another package which I was told would be delivered on that day..... which wasn't. I'll stick to RM in future who keep packages at my local sorting office (5 mins. away). I can uplift directly if I'm not… Read Full Review

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★☆☆☆☆

“NEVER OPEN A BUSINESS ACCOUNT WITH PARCEL FORCE!”

Written on: 03/04/2016 by Jaylonc195 (1 review written)

I hate to leave bad reviews but this company is very unreliable and the office staff rude… Read Full Review

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★☆☆☆☆

“the worst delivery company, ”

Written on: 31/03/2016 by siostrabeata (0 reviews written)

They just don't deliver the packages as promised, so don't bother with them… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 22/03/2016 by Nirmani86 (1 review written)

Terrible customer service, parcel arrived like it had been kicked around they passed me to several different teams who all told me I had to proof they had no ability to check and they are unregulated so no obligation to escalate or help. DO NOT USE PARCELFORCE… Read Full Review

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★☆☆☆☆

“Dreadful service yet again ”

Written on: 11/03/2016

Parcel force 48, I am not sure what that means but I think that they have got the numbers round the wrong way. The last two deliveries from them have taken four and five days. My latest one according to the tracking number has been in the same place for over a day and if it doesn't move soon could well go into a sixth day. Would use any other service but them in the future!… Read Full Review

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★☆☆☆☆

“No show No contact customer services very poor and...”

Written on: 03/03/2016 by ufCardenas151 (1 review written)

We were due to have a parcel picked up between 9 and 14:30...... Nobody turned up! 1st time we called we got hung up on!!!! 2nd time were told this collection was 'not going to happen' and could we just stay in the house and wait now!! Also our bought and paid for "guaranteed 48hr delivery" which 'won't happen either' ..... What shocking customer services your staff have!! I certainly won't be using this joke of a company again!! Disgusting!!… Read Full Review

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★☆☆☆☆

“No Show. ”

Written on: 29/02/2016

Waited in 9am to 6 pm (with my 3year old) on a precious day off and day with her. Kept tracking website. All apparently ok, according to the website. Phoned at 4pm and said local depot would call me. They never did. Driver never showed. Customer service truly awful. Very flippantly said it was out for delivery tomorrow on an all day slot and no they wouldn't give me a time window for delivery. Would not recommend. Awful and frustrating service. If I could rate a zero I would… Read Full Review

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★☆☆☆☆

“Incompetent and rude staff”

Written on: 27/02/2016 by White483 (1 review written)

I was waiting for a parcel that was due to be delivered on a Saturday morning, day that I specifically chose because I knew I would be at home. As I did not receive it, I tracked it and... surprise! It was apparently delivered to my neighbour because I "wasn't at home". My neighbour denied having received any parcel at all, so I called customer service after deciding to make an official complaint. When I stated that I find unacceptable that a parcel is delivered to someone else without my… Read Full Review

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★☆☆☆☆

“Parcel Force sucks”

Written on: 26/02/2016 by Andersonfm1959 (1 review written)

This company should never be able to advertise or do business anywhere in the World. False promises and cheating they never deliver any parcel according to what they advertise… Read Full Review

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★☆☆☆☆

“Express 24!!! Rubbish. Could've delivered quicker...”

Written on: 24/02/2016 by roydally (1 review written)

I posted 2 guitars to eBay customers on Friday at 11.15, I was told at the post office that the items wouldn't arrive until Monday (which I knew so that was fine) On Monday I looked on the website to find that I there was no information on the tracking numbers until 1.30pm when it stated that the items had only just been collected so I emailed ParcelFarce and complained. They did not respond until today! The guitars were delivered yesterday and thankfully my customers were ok about the delivery… Read Full Review

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★☆☆☆☆

“smash the items being delivered”

Written on: 18/02/2016 by urBlevins19 (1 review written)

not a penny of compensation or remorse or even returning the postage.nevert ever again.iwould give no stars if possible… Read Full Review

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★☆☆☆☆

“Entertaining - that's all you can say”

Written on: 17/02/2016 by Carpenter22 (1 review written)

After some months searching I found a supplier of certain items in the USA and paid 66 dollars to have the shipped International Priority. The package went into Customs Inspection. As soon as I found out the goods had been inspected and had been passed to parcelforce. I spoke to Customs I pleaded with them to take the package back and ensure it was repackaged securely. I feared that I would never see the goods again. Customs said 'no chance'. I repeatedly telephoned parcelforce, I written to… Read Full Review

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★☆☆☆☆

“Terrible service !!!!! DONT USE THEM TO SEND ANYTHING !”

Written on: 13/02/2016 by ptByrne84 (1 review written)

Someone send me a parcel for 48h delivery, it was o 8.02.2016 and parcelforce just get a dispatched and still 11.02.2016 not delivered. Terrible service !!! Im very confused because my parcel is important for me. They dont respect people !!!!! DONT USE THEM, you can find better service . PARCELFORCE IS RUBBISH !!!!!!… Read Full Review

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★★★★★

“very satisfied”

Written on: 07/02/2016 by Maryq303 (1 review written)

Sent a guitar from Wigan on 3rd Feb at 12.11pm, arrived Norwich next day 4th Feb at 12.53pm. Packaging was in tact and guitar in the perfect condition it left. Price was reasonable. Couldn't ask for better service… Read Full Review

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★☆☆☆☆

“Christmas gifts removed from parce”

Written on: 22/01/2016

I sent a parcel just after Christmas from Edinburgh to arrive in Corfu for our arrival there. Inside were three bottles of after shave (Armani, Cacherel and Eternity). I have been advised they were prohibited items and no liquids can be sent. Fair enough, but did they ask for an address in the UK to forward them to. No. On enquiry we were advised that they had destroyed them, if u please!.also in the box was a box of hair dye, a 750ml bottle of leather cleaner and a 500ml bottle of skin cream… Read Full Review

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★☆☆☆☆

“Where???????????”

Written on: 22/01/2016 by pinklippy (1 review written)

Sir/Madam Can you tell me why my parcel has been at your national hub for 2 days now. When it is a 24 Express Service. These are replacement plants for the last ones that arrived damaged beyond repair, which also took more time to deliver then they should, and were delivered by Royal Mail, when they should have been delivered by you… Read Full Review

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★☆☆☆☆

“absolutely useless and unbothered”

Written on: 19/01/2016 by Landonj158 (1 review written)

So I originally ordered a package from the US through USPS with 3-5 priority delivery on the 3rd of Jan. After the package arrived in the UK 7 days later I got charges for £23 for fees at customs. The parcel got handed over to parcel force and I had to pay the charges through them, after doing this I was told it would be sent out immediately for next day delivery. 3 DAYS LATER I call them and they said "oh sorry it wasn't released for delivery, we'll send it out tomorrow" it's now the 19th of… Read Full Review

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