Parcelforce Reviews

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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Avoid Parcelforce at any cost!”

Written on: 26/07/2015

I had custom made flag for shop frontage dispatched with GLS - it went fine all way round through Europe to Parcelforce depot at Gatwick Airport. Since then problems started parcel was out for delivery on 21st returned to depot without any attempt to deliver. After several attempts to contact Parcelforce regarding this I got an answer that parcel is on route and will be delivered for this reason stayed in the shop until late no delivery. Contacted Parcelforce again today - was told they will… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 23/07/2015 by 9Patterson (1 review written)

Driver delivered twice both times a signed note left to request parcel to be left in a safe place. Eventually had to collect from post office but did not have ID for the addressee My husband of the same address so refused to give me the parcel. would use any other courier who are much more obliging before using parcel force again. Rural delivery address… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/07/2015 by Hahnhc12 (1 review written)

I order online a lot, never had a problem with any delivery company. Parcel force is the only one that seem utterly incapable of doing the one job they do. My parcel has gone back and forth to the depot, have called them about 10 times, even their automated phone service is terrible. They promise to re-deliver, call back and so on...never do. Just spent the whole day at home today waiting for re-delivery, no one came, my parcel is yet again back at the depot, was promised a call back, no one… Read Full Review

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★☆☆☆☆

“Worse than useless”

Written on: 17/07/2015 by TimG001 (1 review written)

Purchased an item from Screwfix and received advice from them that it would be delivered by Parcelforce. On Thursday the 16th (yesterday) I was out for an hour in the morning and on returning found a card left by PF stating that delivery had been attempted but no one in and so the item should be collected from a local post office the next day.The card also showed a facility to leave with a neighbour but for some reason the driver decided not to bother - we have several neighbours in houses… Read Full Review

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★☆☆☆☆

“24 Exprezzzzzzzzzzzzzzzzzz”

Written on: 15/07/2015

Waiting for a parcel that was sent Parcel Force 24 Express. 96 hours. still waiting!… Read Full Review

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★☆☆☆☆

“Shame ”

Written on: 12/07/2015 by Jeffreyi433 (1 review written)

My parcel should have arrived on 8 of July before 12pm. I sent an email that night to parcelforce and has been told me the item is going to arrive on 9 of July. I waited all day and nothing arrived... At 5:30pm I contacted parcelforce and was told me it could be delivered until 7pm. With the approach of 7pm I called again and they told me the item was in London East depot... if it could be delivered tomorrow?!? It was to suppose to be a 24h delivery not 72 hours. It was a birthday present to… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 05/07/2015 by Bendernh211 (1 review written)

Driver ''couldn't' find our house. After tracking my parcel I called parcel force and asked them to tell the driver to call me for directions the following day. Instead he took my parcel to a post office 2 villages away. I had to collect with my baby in the red hot weather. There's nowhere to park near the chosen random post office so I had to park on yellows and get my poor sleeping hot baby out the car. It was a nightmare and took over half an hour. The excuse being the driver is new!!! Poor… Read Full Review

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★☆☆☆☆

“Next Day Delivery???? Look up the definition of "Next Day"”

Written on: 02/07/2015 by graff (1 review written)

Ordered car parts with Next Day Delivery, unfortunately the courier was Parcelforce Express 24. Timeline: 30/6/15- Received a text from Parcelforce stating my parcel had been despatched and would be delivered on/by 01/7/15. 01/7/15- Arranged for someone to sit in from 07:00 until 18:30 for parcel.....it didnt arrive!!! No word from Parcelforce. 02/7/15- Emailed Parcelforce to inform them of the situation and express my disappointment with their service. Received a prompt reply stating my… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 30/06/2015 by flKendall285 (1 review written)

Asked for redelivery. No note was left, but the service claims my package has been delivered. Very disappointing. I will be making a full complaint as soon as the help line is back open. Will never use again… Read Full Review

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★☆☆☆☆

“Lazy Liars seem to be the norm for Parcelforce.”

Written on: 29/06/2015 by HollyLewis378 (1 review written)

Received a text to say my parcel would be delivered between 11:20 and 12:20. at 12:15 I received a text to say delivery had been attempted and a card left - Liars. I never left my house and my living room window overlooks the road. No one tried to deliver a parcel to my BUNGALOW and no one left a card. I phoned parcelforce and was told someone would investigate and get back to me - they didn't. Next thing was a white van pulled up and the passenger got out and wandered down my drive. I asked… Read Full Review

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★★★★★

“totally recommend this fantastic company”

Written on: 27/06/2015 by TheHeavenlyCakeCo (1 review written)

We have used this company to deliver our cakes for about 7 years . They always pull out the stops and deliver our cakes safely and on time. If ever there is a rare error, either on their part or on ours, they go the extra mile to put things right and deliver the cakes safely and on time. I 100% recommend this company for carefully handling fragile goods (whats more fragile than cake?!), friendly and helpful staff, good value. I'm writing the review today because this morning I had a cake… Read Full Review

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★☆☆☆☆

“just horrible service”

Written on: 24/06/2015 by vic3370 (1 review written)

I sent my parcel within EU via Global Value. Post office stuff told Me about 3 weeks delivery time... So sent 03.05.2015 and parcel reach destination only in mid of June!!!The recipient moved abroad day before parcel arrived in(just arrived , not attempted to deliver!) in local depot. Just moved abroad for long time as been planned.I have paid 44£ and I even can not claim My money back!!! Now awaiting another month for parcel to be returned back! Hopefully I do not need to pay for… Read Full Review

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★☆☆☆☆

“For 5 years, my small business has regularly ordered...”

Written on: 22/06/2015 by Dodd184 (1 review written)

For 5 years, my small business has regularly ordered print samples from outside the UK. Unfortunately, Parcelfarce's Royal Mail MONOLPOLY means it picks up the final delivery leg of many foreign-origin parcels, by 'default'. (NO-ONE ASKS FOR PARCELFARCE BY NAME.) • It takes 2-3 DAYS for my parcels to leave Hongs Kong or Singapore, get on a plane, and reach the UK. (I know because of the foreign post office track-and-trace service.) • DHL completes the journey in another DAY… Read Full Review

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★☆☆☆☆

“Disastrous ”

Written on: 21/06/2015 by Marene297 (1 review written)

They couldn't find my address (twice) despite multiple other companies having no problem (DHL - never had an issue, Myhermes etc). When i asked flr them to drop it off at a Post Office, they tried to drop it off there AFTER IT HAD SHUT! The worst thing is the customer service. You cannot actually speaknto someone and arrange a re-delivery. You have to speak to a machine on the phone and try to get it to re-direct your parcel. THE worst delivery service I've ever paid for - and it was 12… Read Full Review

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★☆☆☆☆

“48 hours is more like 48 days.”

Written on: 20/06/2015 by hairyhotdogs (1 review written)

I ordered a parcel in plenty of time for fathers day as I don't get to see my dad much and was going to visit that weekend. Did it arrive in time? absolutely not. The service was useless, it was so hard to get through to them, they were rude, they didn't know where my parcel was, they had no tracking numbers for it and it finally arrived 5 days late, completely missed giving it to my dad and he thought I didn't bother getting him a present and was very upset. I was extremely stressed trying to… Read Full Review

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★☆☆☆☆

“Absolutely atrocious service”

Written on: 17/06/2015 by STANUNITED (1 review written)

I booked 3 parcels to be delivered to 3 different addresses on 12th May 15(MPD0080-6580-1 ) When the driver collected he printed out all 3 addresses and put stickers over my already large and clear addresses on the parcels but he put the wrong addresses on each! I went on holidays 2 days later for 2 weeks and while away was contacted by all three buyers of the parcels £160 worth to say each had been delivered the wrong parcel.I made approximately 18 emails to the parcel company to rectify this… Read Full Review

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★☆☆☆☆

“Very poor unacceptable level of service”

Written on: 17/06/2015 by eduardograzioli56 (1 review written)

I was expecting 2 deliveries yesterday. Both packages were attempt to delivery at the same time (happens to be school collection time – around 15:30). One package was left with the neighbor and the other, no card nor instructions on where the package was and how to get it. I have done the tracking and the package is at Post Office to be collected. I called to ask for redelivery and they said that the policy is to leave at the Post Office it cannot be redelivered. The Post office opening times… Read Full Review

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★☆☆☆☆

“next day delivery”

Written on: 16/06/2015 by DaytonTaylor (1 review written)

Rubbish service - don't touch them. Parcel did not arrive as planned - three days late even though I paid for next day delivery. Hopeless customer service… Read Full Review

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★☆☆☆☆

“ParcelForce completely incompetent and useless”

Written on: 15/06/2015 by Birdxn372 (1 review written)

Never use ParcelForce! Since more than a week we are waiting just to find out where our parcel [parcel sent through DHL from Germany] went!! Using the online tracking it say its been delivered to Mrs. ****. Thats it. We only found out after looking this up online - no card no info. We have no idea who this person is, certainly not living in our house and also not anyone of the few neighbors we could check with. We have been askign ParcelForce 4 times already within the last 6 days and there… Read Full Review

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★☆☆☆☆

“Disgusted with their service”

Written on: 12/06/2015 by egArmstrong1958 (1 review written)

I am absolutely disgusted with the service. How can a delivery company can't find a simple address!! I called in 5 times and send an email and they all said the same that the address was correct. After a week I got a call from the manager saying the address isn't correct and that he will resend the delivery again tomorrow. But maybe people at parcelforce don't work but I have to work from thursday till tuesday. So the soonest I can collect my phone is Tuesday, 2 weeks after ordering my phone!!… Read Full Review

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