Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Never use it”

Written on: 26/09/2016 by Joana172 (2 reviews written)

Horrible! I payed 108 pounds to deliver a parcel to Turkey they kept my parcel and not delivered it . I will never use them and I will make sure nobody will do it to… Read Full Review

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★☆☆☆☆

“Want a problem? Deal with Parcel Force”

Written on: 14/09/2016

They promise to deliver large parcels within 48 hours. However, my parcel from Glasgow to Manchester was delivered on the 6th day! The courier had to arrive on Thursday, September 8, between 12 and 4 pm. He arrived earlier and when I asked to come later he said he couldn't do that the same day and returned on Friday at 2 pm. I paid for Saturday delivery but my parcel was not delivered then and an operator from the call service told me that there is no Saturday delivery for large parcels (oh… Read Full Review

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★☆☆☆☆

“The worst customer service ”

Written on: 09/09/2016 by Lola899999 (1 review written)

missed a delivery on Wednesday and called to reschedule to the post office for Friday. I got a text later that day that it will be redelivered, I went to the post office on Friday and I was informed there was no attempt to deliver. I called Rotherham depot and spoke to an advisor, she explained that they can redeliver on Saturday but I would have to pay, we had a little back and forth and I asked her to transfer me to her manager. Apparently the manager was too busy to listen to my complaint… Read Full Review

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★☆☆☆☆

“Parcelforce = ParcelFARCE Totally useless amatuers”

Written on: 02/09/2016 by Royu179 (1 review written)

Paid for next day delivery service and the parcel was collected ok. Two days later no sign of my delivery and no help whatsoever from ParcelFARCE customer services... Their web site tracker system states they have my parcel, they just don't know where it is. They don't / won't call you back as promised, don't follow up emails and their phone line is constantly engaged. Remember this is their 24hr service. I will never use them again by choice and will avoid at all costs in the future… Read Full Review

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★☆☆☆☆

“Terrible all around”

Written on: 30/08/2016 by MakennaMadden (1 review written)

They failed to deliver on time, failed to communicate with me to resolve, even their compensation website doesn't work (doesn't allow uploads)! Poor customer service as well… Read Full Review

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★☆☆☆☆

“Pathetic Service. Pathetic Excuses.”

Written on: 16/08/2016 by JohnEddleston (1 review written)

I was out and had a card saying that my parcel had been dropped off at my "local" post office. The idiot who tried to deliver wrote the tracking number down incorrectly and didn't bother to give the address of the post office. He gave a postcode! Traced the office which is over a mile from my home. There is a post office less than 20 yards away but the excuse was that he wasn't going that way. What a shower. If you have a complaint about their awful service don't bother to do it through… Read Full Review

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★☆☆☆☆

“Beware of Many Items Excluded from Compensation Cover.”

Written on: 11/08/2016 by WediSyffeduGydaCwmniauCachlyd (1 review written)

Sellers beware - antiques, glass, ceramics, laptops, musical instruments, clocks, cases etc are NOT covered for compensation in the event of damage or loss at Parcelfarce's hands, no matter how well you pack your items and label them fragile. You are expected to search for the information rather than it's being prominently displayed on their website or in a post office. The 'enhanced cover' for these items is worthless - your item may be worth £50 or £5000 - in the event of damage or loss to… Read Full Review

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★☆☆☆☆

“two missorts 4 days parcelforce84?”

Written on: 23/07/2016 by ryFournier1989 (1 review written)

Utterly incompetent will never ever use again which is a shame as I am an ebay customer… Read Full Review

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★☆☆☆☆

“bone heads”

Written on: 12/07/2016 by miketarquar (1 review written)

Parcel not delivered as could not find me there are only two houses with the same postcode.Phoned customer care four times each time they said they would return my call but they never did.The fith call he said they would redeliver tomorrow I said how,as you could not find me today,so I said leave it at a postoffice for me to collect, he said we cant do that and put the phone down… Read Full Review

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★☆☆☆☆

“Joke of a company!”

Written on: 12/07/2016 by paulinap (1 review written)

TL;DR: 0/anything review, they have one job to do which is too difficult for them. There's no way to truly describe how awful Parcelforce is as a company and how atrocious their service is. Out of numerous incidents I had with them (and every time I had a delivery with them it was not out of my own choice - it's because they seem to have some sort of monopoly on EMS parcels from abroad) the most spectacular mess up of them all. I had an EMS delivery - they're supposed to take up to 10 working… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 02/07/2016 by 354Skinner (1 review written)

I have been using Parcelforce for over 5 years, sent hundreds of parcels for my small business and not once have they let me down. Thank you from a very loyal, happy customer… Read Full Review

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★☆☆☆☆

“no show”

Written on: 23/06/2016 by AndreasWalton298 (1 review written)

Was supposed to have a delivery on 21 June and get a txt before delivery. Took a day off work. No txt. Rang them and spoke to a very rude member of staff who informed me it would be the 22nd and blamed the company I ordered from. Not the first time I've had problems with parcel force. aVoid at all costs… Read Full Review

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★☆☆☆☆

“No communications at all!”

Written on: 15/06/2016

I've wasted days waiting in for deliveries. Even though they supply you with a tracking number and have a simple looking online tracking set up - the reality is that you have no real communications with them. My item didn't get delivered on the day that I reschedule it to even though I received an automated confirmation phone text which is of course useless and seems to have no relation to whoever is delivering the item. No communications in the form or a card has ever been left even if they… Read Full Review

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★☆☆☆☆

“smashed by idiots!!!”

Written on: 06/06/2016 by PARCELFORCEARETHEWORSTCOMPANYEVER (1 review written)

i received an extremely valuable parcel only to open it to find the contents were smashed to smitherines!!! whoever handled the parcel certainly did not show any care or respect for the customers goods and to make matters worse the customer service person tried their best to deny it but when confronted with evidence of a boot print on my parcel i was accused of lying !!! AVOID THIS COMPANY LIKE THE PLAGUE !!!! Parcel force think more of getting all their parcels in their depots and out for… Read Full Review

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★☆☆☆☆

“Failed to deliver three times”

Written on: 05/06/2016 by NashMunoz (1 review written)

Just a simple delivery from B&Q. Should have been next day. Nothing. Rang B&Q (25 minutes to get through) who then said they couldn't get a reply from Parcelforce and gave me their number and tracking ID. Rang Parcel force who said it was common that the delivery label falls off - yeah right. Rang B&Q after it failed to arrive again (another 25 minutes to get through) who then then said they would send out another item for special Saturday delivery. Item didn't arrive again. This time… Read Full Review

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★☆☆☆☆

“Incompetent and poor customer service”

Written on: 02/06/2016 by Paigeh299 (1 review written)

Express24 service at £5.75 1st attempt failed and driver did not leave a card. 2nd attempt failed with parcel loaded onto van and then back to depot, no attempt to deliver, so no card - have to call - no explanation. Try to organise re-delivery to post office - failed 3rd attempt, failed, despite telling staff over the phone that I would not be home, and requesting delivery to local post office. Staff says they will call to confirm. No call Instruction ignored. 4th attempt.. parcel on its way… Read Full Review

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★☆☆☆☆

“Parcel FARCE not Parcel Force”

Written on: 01/06/2016 by originalgrumps (11 reviews written)

Had a missed delivery due to seller giving them the wrong address. Error corrected same day by the seller, who contacted parcel force giving the correct address and were given new parcel ID / tracking numnber and a new delivery date was set. Duly wasted yet another whole day waiting in, and Zilch. Checked Tracking, and saw that. a) Despite having been given the correct delivery info, they sent it from there depot, and tried yet again to deliver it to the wrong address. b) I now see that my… Read Full Review

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★☆☆☆☆

“Useless - avoid this company”

Written on: 28/05/2016 by Johng7swz (1 review written)

Tracking info said parcel out for delivery at 08:43 depot about 20 miles away. 15:00 no sign of parcel called Parcelforce - on hold for 35 minutes waiting for an agent to be available then they terminated the call. Called Parcelforce again at 16:30 - helpful lady said she would contact the depot, get them to call the driver and then ring to update me. All this time the tracking info showed out for delivery. 18:51 (they supposedly deliver until 19:00) called local depot. Lady said "it's out for… Read Full Review

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Johng7Swz's Response to Johng7swz's Review

Written on: 31/05/2016

Further update.
Having told them that a delivery today would not be acceptable and having agreed they would return the parcel to the sender. Instead they tried to deliver today and they continue to lie to cover up the ir incompetence and their lack of customer care. The tracking record now shows 31/05 14:53 attempted delivery - refused by addressee. At 14:53 today no one was at the house to refuse delivery - my wife and I were 166 miles away. THESE PEOPLE CANNOT BE TRUSTED - DO NOT USE THEM!!!

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★☆☆☆☆

“Rude couriers”

Written on: 26/05/2016

The couriers are very rude. A guy just came to deliver a package and snatched it away when I tried to see who it was addressed to. Worst people skills I have ever encountered. That joined with the three parcels they have lost from SA makes this the WORST service ever. I try to avoid as much as possible but sometimes have no option who the sender decides to use… Read Full Review

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★☆☆☆☆

“They deserve minus stars ”

Written on: 20/05/2016 by rossijessecar (1 review written)

Extremely incompetent on so many levels. Had to chase up on numerous occasions with Parcelforce - never received a ticket slip, a letter or any information pertaining to my package. Meanwhile, it sat at the depot for over a week without my knowledge. Once I chased up, I paid the extortionate custom charges fees, they told me that it would be delivered next day. Only to be told the next day (i had to contact them again, mind you) that they simply didn't have time to deliver my parcel. They did… Read Full Review

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