Parcelforce Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Parcelforce - Ask a question now

Media Gallery for Parcelforce

Parcelforce
Parcelforce
Parcelforce
Parcelforce

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“PARCELFORCE WORST COURIER SERVICE IN UK”

Written on: 20/10/2014 by Brayden154 (1 review written)

I order items regularly from the US into the UK and unfortunately because the US sender uses USPS (American Postal Service) to dispatch items, those items always come into the UK via Parcelforce. There are usually customs charges on the items ordered. Because I became aware that Parcelforce posts out 'request for customs charge payments' very late I always track my items actively and always know once they reach my local Parcel depot and awaiting customs charge payments. I always call to make… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish ”

Written on: 18/10/2014 by Dane78 (1 review written)

I asked parcelforce to deliver to my neighbour.when I got home i had a card saying what time they called.i asked my neighbour who was in all day that they never called at his door now I have to pay extra or travel to Gillingham,it's a long round trip from Dover don't use parcelforce… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use parcelforce”

Written on: 16/10/2014 by alfred0125 (1 review written)

They break your package and because of there terms and conditions there is virtually nothing they cover smashed my £111.00 package and there claims department won't pay a penny will never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“parcel delivery-terrible”

Written on: 15/10/2014 by 287Brown (1 review written)

So far in three occasions parcel force has lied regarding the delivery of the parcels.They did not even leave the cards. In one occasion we were at home the parcel was not delivered. When i rang the depot and queried and they were almost accused me of not telling the truth regarding being at home or receiving the cards. With todays internet shopping and trading customer service is very important so if a company wants a repeat business then they should avoid parcel force. Poor service. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They have no control”

Written on: 15/10/2014 by Nobleux328 (1 review written)

My box wasn't delivered. I contacted several time the customer service from different emails and everytime I got different answers. Website track&trace service is not updated. They just don't have ANY control on the boxes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst”

Written on: 08/10/2014 by Bartonyf386 (1 review written)

Finding a decent delivery company is tough, but these guys are just a joke. I just can't comprehend the incompetence - usually it's the drivers who mess up or don't actually bother delivering stuff when they say they've tried. But Parcel Force literally have useless people operating their whole organisation. It's a wonder hw anything gets delivered. ugh… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use these incompetents”

Written on: 06/10/2014

After 3 days of being unable to deliver our parcel, the tracking suddenly shows that the item had been delivered and signed for. Except that it hadn't been delivered, and the signature (squiggly line) wasn't from any of us. It finally arrived the next day, after 4 days, even though it was sent using Express 24. Letting anyone other than the recipient or someone from the address sign for the parcel makes the proof of delivery system redundant and causes problems, but that's exactly what this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The most inefficient delivery service in the UK”

Written on: 03/10/2014 by KassandraThornton (1 review written)

Parcelforce must be the most inefficient delivery service in the UK. They have failed four times to deliver. I am effectively paying money for a non-service. Their helpdesk suggested I came to their regional depot at Basingstoke, an 80 mile round trip at my expense. That's laughable service. Never use Parcelforce. If given the option go with another delivery service or if the shop you are buying from give you no option use another seller… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I sent a parcel with Parcelforce express 48 as the...”

Written on: 30/09/2014 by Dampdog (2 reviews written)

I sent a parcel with Parcelforce express 48 as the post office said it is covered against loss of £100.The parcel didn't arrive,the customer contacted me,I checked the tracking and it showed it was with a neighbour. NO CARD HAD BEEN LEFT TO SAY IT WAS NEXT DOOR.Elderly wheelchair bound neighbour had NOT received parcel.The lady waiting for the parcel went to the depot and was told it is not there it was delivered to neighbour and signed for by her grandaughter.Police carry out investigation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 28/09/2014 by af94 (1 review written)

Probably the worst service I've ever had from any courier. Had an item dispatched to myself via their Express 48 service on Wednesday, which was guaranteed to arrive the following day. I am still waiting for this package to arrive and it is now Sunday - even after speaking to management personally, even they have failed in guaranteeing me my item would be delivered today, Sunday. All their customer service could do during the 9 painful times I've had to call them was promise me my item would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont bother, use TNT instead!”

Written on: 27/09/2014 by Niceoneparcelforce (1 review written)

I ordered two items online, both had attempted delivery but i was at work. I then used the online system to request redelivery to my local post office, waited the two days stated on the website and went to the post office to collect. Both parcels hadnt been delivered there, another call to parcelforce and it "may" have been that one of the parcels was too large to take to a post office, ok but why not tell me that in the first place? i arranged re-delivery for the following day and missed a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ParcelForce24 non delivery”

Written on: 26/09/2014 by Carroll22 (1 review written)

Just a note to say did not deliver in the required time with all the problems re time off etc that entailed no warning and no appology… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Package lost with 2000GBP value and used expensive service”

Written on: 25/09/2014 by linkin71 (1 review written)

I bought something with a value of 2000 GBP on ebay. The item has a big emotional value to me. The seller sent it with ParcelForce and paid more than 110GBP to sent it insured and carefully with high trust to me. It was a 48 hours service and it would be the 22st august in my hands. At the track and trace i saw it was at the international hub, and now it is still there. I have called Parcelforce. email them, but they give not me any information. The seller contacted Parcelforce and a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not recommended ”

Written on: 13/09/2014 by Alfred4 (1 review written)

No pick up time window given and having to wait at home from 8-6 with parcels not getting picked up until 6, I would pay extra elsewhere so I didn't have to lose an entire day. Rang customer service and the guy hung up on me and I had barely spoken. Not worth the saving… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“waiting for next day delivery from last 3 days.”

Written on: 10/09/2014 by Roy279 (1 review written)

I am been waiting for a next day delivery from last three days. And the amazing thing is the parcel is in a depot 8 miles from my home. Every morning the parcel is loaded to the van and when I call parcel force they said the put the blame on the driver. It is getting horrible. There is no zero star option. I would advise my friends not to use parcel force instead of recommending it. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really poor service!!”

Written on: 07/09/2014 by Harding40 (1 review written)

I don't write reviews (this is my first time) but I have to say the service from Parcelforce has been really poor and if I performed in business like they have, I wouldn't be in business anymore. I have had three parcels recently sent using Parcelforce and each one has failed to be delivered in time. We are all assured that in the event that a failed delivery on time is made, we are entitled to a refund... not exactly true. I discovered that you are not entitled to claim if you do not make it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“don't use it”

Written on: 06/09/2014 by Heatherp283 (1 review written)

Parcel force is the devil, literally. You can't rely on them and their customer service is the worst. I have made my mission is this life to ruin parcel force. They are so disappointing, rude, annoying and helpless, they can't be bothered to help you. First they make you pay for let's say for express 24 then they will deliver it whenever the hell they want which is so unfair. I was supposed to get my package about two days ago and in the two day I have been at home waiting for them when I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UNRELIABLE SERVICE!!! AVOID THEM!!!”

Written on: 05/09/2014 by Bazsola (1 review written)

Paid for 48hrs service, it has been 5 days now and my package is nowhere. Called head office, local depot, spoke to at least 5 members of a staff and no one could give me a straight answer. DO NOT USE THEIR SERVICE!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't even deserve one star!”

Written on: 03/09/2014 by ParcelforceWhy (1 review written)

I had some expensive personal items shipped back from Miami in March via a professional shipper when they had not arrived I checked with parcelforce in only to be told they had been sent back to the USA economy with no tracking because they did not have my address. When I queried the fact they had sent them back so quickly I was told that they expected the customer to keep a check on their parcel and that they did not keep any records.So basically it was my fault not theirs! Now this was only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“%$&" Parcelforce”

Written on: 02/09/2014 by Bushcrafter1 (1 review written)

Parcelforce have been holding on to my parcel for two weeks without telling me they have it never mine telling me why they are holding it. To call the 0370 number is a Ripoff . . the depot is in Birmingham why cant they have a 0121 number? Value for money calling them :/… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview