Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Without doubt the worst service in Uk”

Written on: 24/01/2015

Without doubt the worst parcel delivery companies in the UK I posted a framed picture just before Christmas by Parcelforce 48 hours it arrived with the frame smashed in half and damaging the print. They used the glass clause to not pay any compensation, even though I wasn’t claiming for the glass. So don’t bother putting a fragile sticker on it will be totally ignored and may even make it a target for vandalism. I may use Parcelforce again, If and when they become more responsible for… Read Full Review

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★☆☆☆☆

“Never use this company (parcelforce)”

Written on: 24/01/2015 by Kamron423 (1 review written)

Online tracking says the parcel went out for delivery, but after waiting till 15:50, it was returned back to depot for no reason. I cannot see any evidence that a delivery attempt was made. Now I've to wait in a second day. I won't be using them again and would advise others to stay clear off them also!Where is the parcel?! Rip off Britain should investigate this company, guys here is the link to make a complain, This company needs to be exposed… Read Full Review

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★☆☆☆☆

“Missed 24hr delivery”

Written on: 23/01/2015 by 281Malloy (1 review written)

Missed my 24 hour delivery, apparently loaded into the wrong van. Online tracking says different to the person over the phone. Worst courier company every… Read Full Review

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★☆☆☆☆

“I am absolutelydisgusted with Parcelforce's customer...”

Written on: 21/01/2015 by janeathome (1 review written)

To cut a long story short, I was waiting for 3 packages to be delivered, all from the same supplier. One came OK but I had to rearrange delivery of the other 2. Imagine my surprise and fury when, after having waited in on the assigned delivery day, I looked online and saw it said the packages had been delivered and signed for. No delivery had been made to my home! There was a copy of the signature online, which was not mine! I phoned Parcelforce customer services who passed me onto 'the… Read Full Review

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★★☆☆☆

“Another lost parcel”

Written on: 21/01/2015 by PrestonNicholson427 (1 review written)

Brought a item from ebay in Dec, seller sent it by parcelforce 48 hr delivery should have got a few days before xmas day, but some how parcelfarce lost the parcel which wasn't a small thing it was the size of a large pillow so not easy to loose but they did, in the end had to find another company that had a similar item in stock who used a different courier, disappointed with parcelforce but its not the first time they have lost my packages… Read Full Review

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★☆☆☆☆

“LOST PARCELS AND POOR DELIVERY PERFORMANCE”

Written on: 21/01/2015 by WalterDowd137 (1 review written)

Was chased by salesman for business. Advised that Parcelforce was an excellent company. I asked about delivery performance and advised he never has to discuss lost boxes with customers and that 90% of parcels were delivered on time. This is totally untrue. 2 parcels have been lost in last few weeks . Customer services are rude and do nothing to trace parcels… Read Full Review

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★☆☆☆☆

“No Accountability or Customer Service”

Written on: 13/01/2015 by CheBratley (1 review written)

Having tried to use Parcelforce on two occasions, both times I have been let down dramatically. This final time is close to being almost humorous in their extend of shifting responsibility! Without posting a very long story, the basic outline of the review is that when dealing with Parcelforce, they will avoid responding, avoid accountability of losing the packages and shift blame with the following statement " It is the senders responsibility to check all operational details before sending an… Read Full Review

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★☆☆☆☆

“Very Rude staff and bad service”

Written on: 11/01/2015 by coolcat86 (1 review written)

A family member sent me a parcel from abroad. I wasn't even notified that I have a parcel to collect. The parcel is still undelivered. I called a couple of times to know where to collect my parcel and how to pay for the custom fees but two of their staff members were extremely rude they hang up on me every time they recognized it's the same person. I advice any person sending or receiving parcels not to deal with parcel force because you will waste money and time and have a very bad customer… Read Full Review

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★☆☆☆☆

“monkeys are smarter”

Written on: 08/01/2015 by whatever11111 (1 review written)

these guys are idk want to say they liers cheats and thiefs this is not my 1st or 2ed or 3ed etc complaint nothing ever on time wait days over the delivery date poor email and net serves people on the phone like to repeat they self like talking to a dog looking and u with head turn to the side. this time i payed tax after they hold it for some stupid reason every other company send it then u pay to save time but parcel force are dumb. they told me i get it today take the day off to get… Read Full Review

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★☆☆☆☆

“a very unrelaiable service ”

Written on: 07/01/2015 by kittykat772 (1 review written)

i waited a a full day for parcelforce not to turn up with my delivery. the following day it came at 2pm. dismal customer service. from a unhappy customer… Read Full Review

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★☆☆☆☆

“Appalling Delivery Service”

Written on: 06/01/2015

It has taking my mothers parcel to arrive in the Caribbean 1 month so far. I wouldn't mind a slight delay, if necessary over Xmas, but the package included her medication. I paid over £105 for no more than 6 days of a delivery service! Shocking! The parcel is lost somewhere in Port of Spain, I route that is not necessary for the package to take. NO-ONE can tell me where the parcel is once it left London.In the meantime, my mother goes without her medication, Xmas and birthday… Read Full Review

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★☆☆☆☆

“The worst!!!”

Written on: 05/01/2015 by Leesh25 (1 review written)

There isnt much to say since Parcelforce never picked up the parcel. I phoned 15 minutes before closing to see where they were but was told to wait till closing to see if they do pick up the parcel. It didnt make sense then and still doesn't. I honestly would not recomend this company to pick up anything… Read Full Review

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★☆☆☆☆

“Worst delivery service I've ever had”

Written on: 05/01/2015 by Alexuk2 (1 review written)

Was sent a parcel from E. Europe and it should have arrived right after Christmas. It's almost 6 days into the new year and the package is still not here. Checking the track and trace, I can see it was held a few days in the International Hub and nowt that it was "Held - damage recorded". Coming here I see it's the WORST parcel service in UK's history, ranked 63 out of 63. They break everything they get their hands on, is there a way to make sure international airmail doesn't get handled by… Read Full Review

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★☆☆☆☆

“one wasted Christmas eve”

Written on: 31/12/2014 by Chace81 (1 review written)

Spent Christmas eve waiting for 2 parcels to turn up as the tracking on both parcels was saying they was loaded for delivery 0751 on 24/12/14 all advice I found said that if it was out for delivery tho it was Christmas eve they will be delivered I waited till 2030 before giving up! Now its the 29/12/14 and my parcel says loaded for delivery at 0751 and so the wait continues. One of my parcels contains a mobile phone I hope its not been left in a cold damp van over Christmas whats the point of… Read Full Review

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★☆☆☆☆

“Poor compared to other couriers”

Written on: 30/12/2014 by MaciRandall (1 review written)

Express 24 service is a joke. No notification of my parcel being taken back to the depot because time ran out for the driver. Maybe just maybe they are stuck in the snow we haven't had yet...! Maybe it's one long delivery and it's still on the road winging its way to me. What Parcel Force need is a proper customer tracking system. If DPD can do it where you can see you parcel on an online map then why can't Parcel Force...? I understand that this is a busy time of the year but your customers… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 26/12/2014 by fsRoberts377 (1 review written)

Terrible phone staff, not helpful at all. My parcel signed for by some stranger. No card left in door so I assume it has been taken or lost by the driver!… Read Full Review

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★★★★★

“Fragile Parcel Handled Really Well”

Written on: 26/12/2014 by CaraOrtiz205 (1 review written)

Used express 24 to ship a delicate painting. The package arrived on time and in perfect order. The tracking website works really well… Read Full Review

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★☆☆☆☆

“Parcel Force.. What Parcel what force”

Written on: 22/12/2014 by CaraBaker48 (1 review written)

Waited in all day for a parcel to be delivered. Tracking said it left the depot that morning so it should be with me soon. Mid afternoon came and no parcel, then saw a card in my letterbox saying the called but I wasn't in. No ring of the door bell or knock just the card. Phoned the depot and said I would pick it up next day. First thing next morning the tracking tab was still open on my PC so I refreshed it, it said my parcel was out for delivery. I was going to pick it up. Anyway I caught the… Read Full Review

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★☆☆☆☆

“Very angry!”

Written on: 22/12/2014 by Cailynf1958 (1 review written)

I had an email from the sender to say my package was being delivered that day, the a text from Parcelforce asking where to leave it if I was out, when a card would be left for me. Nothing delivered so next day tracked it only to see 'someone' had signed for it! No one has knocked or rung my door bell and there was no card left so I had no idea where it was! Eventually Parcelforce told me it had been delivered to a post office but not which one! I now have to go to the post office and wait… Read Full Review

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★☆☆☆☆

“This is the worst experience I ever had in my life”

Written on: 21/12/2014 by Barrynz143 (1 review written)

My visa documents were shipped from UK through this service and they charged heavily around 52 grand for it. I was expecting them atleast in 1-2 days...for now it's almost a week and don't even know where it is. I spend lot of money for my visa fees and without these I can't proceed for a visa. They don't have a international tracking system. once the package leaves UK they don't even have a track of it… Read Full Review

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