Parcelforce Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Not recommended ”

Written on: 13/09/2014 by Alfred4 (1 review written)

No pick up time window given and having to wait at home from 8-6 with parcels not getting picked up until 6, I would pay extra elsewhere so I didn't have to lose an entire day. Rang customer service and the guy hung up on me and I had barely spoken. Not worth the saving… Read Full Review

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★☆☆☆☆

“waiting for next day delivery from last 3 days.”

Written on: 10/09/2014 by Roy279 (1 review written)

I am been waiting for a next day delivery from last three days. And the amazing thing is the parcel is in a depot 8 miles from my home. Every morning the parcel is loaded to the van and when I call parcel force they said the put the blame on the driver. It is getting horrible. There is no zero star option. I would advise my friends not to use parcel force instead of recommending it. … Read Full Review

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★☆☆☆☆

“Really poor service!!”

Written on: 07/09/2014 by Harding40 (1 review written)

I don't write reviews (this is my first time) but I have to say the service from Parcelforce has been really poor and if I performed in business like they have, I wouldn't be in business anymore. I have had three parcels recently sent using Parcelforce and each one has failed to be delivered in time. We are all assured that in the event that a failed delivery on time is made, we are entitled to a refund... not exactly true. I discovered that you are not entitled to claim if you do not make it… Read Full Review

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★☆☆☆☆

“don't use it”

Written on: 06/09/2014 by Heatherp283 (1 review written)

Parcel force is the devil, literally. You can't rely on them and their customer service is the worst. I have made my mission is this life to ruin parcel force. They are so disappointing, rude, annoying and helpless, they can't be bothered to help you. First they make you pay for let's say for express 24 then they will deliver it whenever the hell they want which is so unfair. I was supposed to get my package about two days ago and in the two day I have been at home waiting for them when I had… Read Full Review

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★☆☆☆☆

“UNRELIABLE SERVICE!!! AVOID THEM!!!”

Written on: 05/09/2014 by Bazsola (1 review written)

Paid for 48hrs service, it has been 5 days now and my package is nowhere. Called head office, local depot, spoke to at least 5 members of a staff and no one could give me a straight answer. DO NOT USE THEIR SERVICE!!!… Read Full Review

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★☆☆☆☆

“Don't even deserve one star!”

Written on: 03/09/2014 by ParcelforceWhy (1 review written)

I had some expensive personal items shipped back from Miami in March via a professional shipper when they had not arrived I checked with parcelforce in only to be told they had been sent back to the USA economy with no tracking because they did not have my address. When I queried the fact they had sent them back so quickly I was told that they expected the customer to keep a check on their parcel and that they did not keep any records.So basically it was my fault not theirs! Now this was only… Read Full Review

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★☆☆☆☆

“%$&" Parcelforce”

Written on: 02/09/2014 by Bushcrafter1 (1 review written)

Parcelforce have been holding on to my parcel for two weeks without telling me they have it never mine telling me why they are holding it. To call the 0370 number is a Ripoff . . the depot is in Birmingham why cant they have a 0121 number? Value for money calling them :/… Read Full Review

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★☆☆☆☆

“worst service ever in the world”

Written on: 29/08/2014 by Kentdl275 (1 review written)

right. basically i am at home for the whole morning waiting for the delivery. it was said that delivery attempted but noboody has attempted to press the door bell / ring my mobile. not delivery card was left in my house either. how on earth do you expect me to know there was a delviery? this didnt happen just once but twice. to be more exactly, TWICE out of TWICE delivery was a failure. of all the instances, i am at home, not daring to go to the bathroom. it is a very important parcel that i… Read Full Review

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★☆☆☆☆

“Rubbish, very poor and unreliable courier company ever!!!!”

Written on: 28/08/2014 by Gilbert140 (1 review written)

I have bought and sold hundreds of item over the years and almost used all of the courier companies in the UK but worse was the PARCEL FORCE!!! they failed to delivery couple of times happened last week, a driver did not even visit my place and he took delivery to one of the post office and only himself knows which post office he took it so I had to hunt it down and happened yesterday waited all day and no damn delivery again, very annoying and time consuming online tracking info is a joke… Read Full Review

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★☆☆☆☆

“nextday non delivery”

Written on: 26/08/2014 by pissedoffimmensely (1 review written)

Paid 17.50 for next day delivery Aberdeen to Manchester. That was last Thursday and guess what still not there. Cant get through to anyone. You hang on the line and eventually get hung up on! So how can you complain?… Read Full Review

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★☆☆☆☆

“Lying, Dishonest, Deceitful”

Written on: 21/08/2014 by joanne27stadium (2 reviews written)

After being sent tracking info on a parcel on Express 24 delivery I waited in all day, phoned the customer services at around 11am to make sure that the parcel was being delivered today which they confirmed, at 3pm and still no sign of the parcel I contacted the Coventry depot to be told the driver was making collections and he should make the delivery if he had time!!!!!!!!!. I called the company sending the parcel to be told they couldn't do anything at all. I recheck the tracking… Read Full Review

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★☆☆☆☆

“seriously not worth the hassle!”

Written on: 11/08/2014 by flowers124 (1 review written)

By far the worst package delivery service in the UK, damaged goods, lost items and late delivery...oh and useless costumer service. Rubbish survive that employs a bunch of fools! … Read Full Review

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★☆☆☆☆

“Lying sods”

Written on: 07/08/2014 by dkDolan116 (1 review written)

I caught the ParcelForce guy posting a "Sorry you were out" card through my door. When confronted, he admitted he didn't even have the parcel in the van… Read Full Review

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★☆☆☆☆

“Total and utter frustration”

Written on: 04/08/2014 by georgewm (3 reviews written)

Its a week tomorrow since booking a parcel collection and delivery and 5 phone call and 2 emails, they never return my calls or reply. They finally attempted a collection last Friday but called to the wrong house doh ! I am sat here waiting yet again another 1 1/2 hours for the Leeds depot manager to call me back and inform me as to what is happening… Read Full Review

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★★★★★

“Delivered as promised”

Written on: 31/07/2014 by Carrie62 (1 review written)

I decided to use Parcelforce Worldwide 48 2 days ago with some trepidation having read poor reviews. I had 3 large boxes weighing 41kg in total to deliver from N. Ireland to Huddersfield, computer gear for my son. The cost was £60.48 and I was given a tracking number to track online. They were all delivered this morning in great condition and within 48 hours as promised. I could see electronic signature online as proof of delivery. I am very satisfied with this service and would have no… Read Full Review

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Jermol's Response to Carrie62's Review

Written on: 30/08/2014

Lucky you - even the world's worst carrier can occasionally deliver the goods.

Most of us, however, live in constant fear when someone makes the mistake of sending anything via these hopeless incompetents.

If any dissatisfied victim would like to contact the MD to express their concerns.

Gary never replies, but at least you can tell him exactly what you think!

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★☆☆☆☆

“AWFUL. LAZY. INCOMPETENT.”

Written on: 26/07/2014 by Pike478 (1 review written)

I ordered a few things from Amazon and as they came under prime membership, I thought 'why not'? A HELL OF A MISTAKE! I live in a village, which does have a post office. Parcelforce chose to deliver my package to the next village. They are LAZY they could have very easily have delivered my package to the post office in my village OR they could have made an ATTEMPT to deliver it to me. I was not even left with a card to say they had attempted a deliver to my home. I will NEVER use them again. In… Read Full Review

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★☆☆☆☆

“never get it rite, use APC overnite instead ”

Written on: 25/07/2014 by xaSlaughter462 (1 review written)

I have to agree with others on here they are useless. Ordered a parcel from Germany and DPD collected from sender Thursday 4.15 pm 4 hours later at 8.20pm it was in UK handed to parcel force on express 24 delivery, took 6hours to get to northwest distribution point, Friday 5.30pm it's still there, phoned to enquire and was told lorry could not get through to due to an accident on motorway. What? Surely if it was on a lorry stuck in traffic jam it would have got through once road 're opened and… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 25/07/2014

Paid for Saturday delivery did not arrive till Monday. Front of box bashed in. Now have to wait for refund.Will not use them again… Read Full Review

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★★☆☆☆

“worst company parcel force”

Written on: 24/07/2014 by Heesle (1 review written)

I paid 117 pounds for express delivery, within 2 days to nairobi kenya. 11 days passed still not delivered I called them and sent email. To no avail. … Read Full Review

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★☆☆☆☆

“Lost Item with Parcelforce”

Written on: 22/07/2014 by Razieh (1 review written)

I sent a parcel within the UK and it was never delivered to recipient. Parcel force claim that it was handed to neighbor (X) and no one lives there under that name.even the delivery driver did not leave a card to say the parcel is with the neighbor. I submitted a claim and it took about 7 week for them to make a decision and now they tell me SORRY, your parcel was delivered and we are not responsible for it. Lack of customer service and drivers negligence cause this parcel being mishandled. I… Read Full Review

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