Parcelforce Reviews

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★☆☆☆☆
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Driver cant find a simple address”

Written on: 18/05/2017 by MaribelMead320 (1 review written)

Driver cant find a simple address, been watching car park all day and not seen a parcel force van. Phoned depot and they want directions to property, advised if they use a sat nav it will take them straight to the building car park but no I had to talk them through with directions, its a joke of a delivery company. I don't have a problem with any other delivery's but always seem to with parcelforce. Iv waited in for 3 days now for my 24 HOUR EXPRESS parcel and lost £ 590.00 in lost work… Read Full Review

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★★☆☆☆

“delivery is poor poor porr”

Written on: 17/05/2017 by RaulMcCartney (1 review written)

They send you a text advising delivery has been made when it hasn't, they state a card has been posted through my door telling me which post office the parcel has been delivered to but they haven't. Delivery is shoddy at best. Take note companies use someone else… Read Full Review

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★☆☆☆☆

“Never heard of a driver who wasn't familiar with the...”

Written on: 15/04/2017 by Federica89 (1 review written)

I do not recommend to use parcelforce to anybody! I have purchased a pair of trainers from office.co.uk on the 13th of April and paid extra money for the next day delivery because I needed them for a specific date (today 15.04.17). Not only the driver did not deliver the parcel, he or she was not familiar with the delivery address which happens to be my boyfriend work place (a London overground station, now you tell me what the driver needed to be familiar with). I called the first time right… Read Full Review

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★☆☆☆☆

“Broken Item - Never Refund even insurance paid ”

Written on: 11/04/2017 by MariePayne137 (1 review written)

Very dissapointed with Parce Force services. If an item is broken during trasportation, they are very well covered with their policies so not to refund the customer in any case. They offer insurance which you pay extra for - it is very misleading and a way for them to charge extra… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 29/03/2017 by Nuttell (1 review written)

I was waiting for a parcel from Cardiff and as I had tracked my parcel to be delivered today I stayed at home all day to find that Parcel force had put down the wrong address and the parcel was not accepted at that location. I am very disappointed with the service as I will not be at home now for 2 days so am not sure what will happen to the parcel. Bad Service!!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 14/03/2017 by 320McClanahan (1 review written)

I bought a printer from printer base and it was delivered by parcel force. Never in all my life have I had so much trouble with a parcel. I left numerous messages to be passed on to the driver giving instructions for delivery and to explain that my buzzer was often too quiet to be heard none of which were passed on. Most of the people I spoke to on the phone were rude, unhelpful and very unsympathetic. The parcel failed to deliver twice regardless of the fact that both times I was in the house… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 23/02/2017

We were meant to receive a parcel on 15th feb. It didnt turn up, driver put on tracking "unable to deliver" and that he had left a card and the parcel was at our local post office awaiting collection. This was a lie. We were in all day and anyway if he had come to the property to leave the card which he didnt, he could of left the parcel. Because we live out of the way he just couldnt be arsed to find us so instead he lied. I phoned the depot several times and got an apology every time but… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE! ”

Written on: 27/01/2017 by 471Watson (1 review written)

On the 30/09/2016 I have sent a Parcel with a 19th centurian vintage cast iron Singer sewing machine inside it; to my parents in Hungary using Parcelforce's Globalpriority service. I have insured the parcel for a 100 Pounds. It arrived to their address on the morning of 11/10/2016 (almost 12 days later.) The parcel itself had a gaping hole on it; and the sewing machine (that was made out of thick cast iron) was shattered into several small pieces.(Some of the pieces were actually missing.) So… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 25/01/2017 by Samoon (1 review written)

Worst service I ever used ,my parcel hasn't delivered yet ,I waited long day ,took time off from work but no luck . Then they were not even giving compensation for Saturday and charging £12 . Still I waiting for my delivery Never use this service again in my whole life There is long story even I waited 10 days and finally they said come and collect stuff from depot as packaging is broken ,when j reached there ,they broke my all compressor not only packaging ,I was like shocked when I saw my… Read Full Review

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★☆☆☆☆

“poor service, run away!”

Written on: 12/01/2017 by Phil5675 (1 review written)

I was supposed to receive a parcel on the 3rd of January but it didn't happen. I decided to check the parcel status on the website and I discovered that the parcel has been delivered the 3rd of January and signed by someone else !!! How is that possible ??? Then, few days after, I called the customer service and in the meantime sent a request by email. The customer service told me that they will contact the driver to find out more and then call me back within 48 hours. I didn't get any… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 12/01/2017 by Carson42 (1 review written)

I now understand why the are called PARCELFARCE . . . . My parcel was 4 days late but Parcelforce said they tried to deliver on 2 separate days but there was no one home and they had posted a card through my door. None of this is true. I was at home all day on both days and there no card posted through my door. When I called them it was all just a very indignant attitude toward their customer. Every other parcel delivery company out there is better than PARCELFARCE, so avoid this terrible… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 11/01/2017 by JonNelson219 (1 review written)

Waiting ALL DAY is unacceptable, other Courier services give you a much smaller window. I Will NEVER use you again, your diabolical… Read Full Review

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★☆☆☆☆

“awful service”

Written on: 09/01/2017 by EnzoBeck382 (1 review written)

Ordered online and package sent by Parcelforce 48hr service. No surprise that 48 hours later there is no package - tracking says "unable to find address" despite my house being at the exact location of the postcode. Package back at the depot with no attempt to deliver it… Read Full Review

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★☆☆☆☆

“A joke of a company! ”

Written on: 07/01/2017 by OwenSm1th (1 review written)

Want to order goods online and then have them delivered to the wrong address? Want to experience awful customer service full of false promises and lies? Then look no further than Parcelforce!! Never before have I experienced such appalling service. My parcel was delivered to the WRONG address and was given to and signed for by someone with a completely different surname to mine?! Have phoned 7 times in the last 3 days to try and locate my parcel and each time have been promised that someone… Read Full Review

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★☆☆☆☆

“lost my bike”

Written on: 07/01/2017 by Dylansbike (1 review written)

How can parcelforce loose my bike. They collected with no issues and apparently it arrived at there Stoke depot but after that they appear to have lost it!!! Am so angry with parcelforce. ? Did they driver take it home for himself. I will be persuaing this !!! DO NOT USE PARCELFORCE… Read Full Review

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★☆☆☆☆

“Absolutely Shocking”

Written on: 15/12/2016 by SirLoinSteak (1 review written)

I have complained twice to Parcelforce in as many weeks and their service is shockingly poor. The tracking portal shows my item has been delivered, so I call the wife at home and in fact no delivery was made or even attempted, their driver had blatantly lied and returned a few hours later. Again, awaiting delivery and I call the sender who calls Parcelforce, they tell the sender the parcel was left in the front garden next to the wheelie bins, we check and guess what, no parcel, no card and… Read Full Review

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★☆☆☆☆

“ITS NOT WHAT YOU PAY FOR”

Written on: 05/12/2016 by UK-ITALY (1 review written)

This company is not worth 1 star. I wouldn't award them 1 star if I had the choice. I paid £47.58 for a 2 day delivery and its now 7 days and yet to be delivered to Italy. considering its their fault for processing incorrectly and go via third parties they don't even do anything to help speed up the process. So I'm left contacting their third party provider in Italy for an update. My sister missed her flight because the documents haven't arrived. I so hope they haven't lost the parcel. I… Read Full Review

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★☆☆☆☆

“I hate this company”

Written on: 02/12/2016 by cuMurray355 (1 review written)

Why do companies/people still use them? I haven't had one hassle free 'service' from them yet. They say they tried to deliver an item and left a card, when they blatantly haven't. I don't think I've had one card ever left by them. I ALWAYS have to contact the seller or shop I've bought from to find out where my parcel is. It always ends up with an extremely stressful process of wondering if you are actually ever going to get what you ordered… Read Full Review

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★☆☆☆☆

“THE ANTEQUATED DELIVERY COMPANY”

Written on: 30/11/2016 by 291Crabtree (1 review written)

I purchase lots of things online, as most people do today, and my pet hate is sellers who use Parcelforce or Royal mail. It is so stressful trying to receive parcels from them. They refuse to leave in a safe place, nor do they try to leave with a neighbour (although requested) All other couriers have an app. which informs me when the delivery is within the next hour,(so I can nip home) or asking to leave in a "safe place" for delivery. PERFECT - IT WORKS EVERY TIME!!! I have to go to work - do… Read Full Review

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★☆☆☆☆

“Parcelforce's non existent tracking service”

Written on: 22/11/2016 by TheGettinBetter (1 review written)

Absolute rubbish tracking system....might as well not bother. No times quoted no collection from sender aknowledged, or timestamped. No window of delivery ..... its not really a tracking service at all.... I would suggest you use another postal service. From other couriers I've had items tracked from Germany with every part of the handling timestamped, and with verbose location details… Read Full Review

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