Parcelforce Reviews
Summary
Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews
★☆☆☆☆
“Contents Stolen”
Written on: 23/05/2013 by Moonster123 (1 review written)
I am a Firefighter, I ordered 2 Firefighters multi tools in January from a German company. About 2 weeks later the parcel arrived, the tape on the box had 'come away' and the contents were missing. I thought that this was down to poor packaging and complained to the supplier, after emailing photographs of the box they agreed to resend. After a lot of messing about due to stock shortage last week I finally came home to a card through my letterbox saying the parcel had been left at my local PO... (read more)
★☆☆☆☆
“Pathetic, uneducated, moronic, clueless, worthless wasters”
Written on: 22/05/2013 by Rokkus
I spend my evenings rubbing random lamps in the hope that I stumble across a genie, not so I could wish myself good fortune and wealth but so that I could wish each and every employee of ParcelFarce neutered to stop the disease of incompetence spreading from their vile loins. Lobotomized lab rats are more capable of following simple instructions (i.e. 'ring buzzer') and from the many PF staff that I have seen dragging their knuckles lab rats are a lot more attractive. On Monday I booked a... (read more)
★☆☆☆☆
“Would not let me select ZERO stars!!!!!”
Written on: 18/05/2013 by madge1979 (1 review written)
Sent a passport back to my partner to enable him to fly home on Saturday, sent it global express on the Tuesday the earliest they would guarantee it for was Friday despite their website saying next day to Canada. 5 days later the passport is still in England, it has been downgraded to global priority. 5 phonecalls later noone has told me why, numerous requests for people to call me back and not one has bothered. Partner will not make flight now, $1000 wasted on that and $1000 loss on... (read more)
★☆☆☆☆
“parcelforce- utterly useless and execrable company”
Written on: 15/05/2013
PARCELFORCE Parcelforce is a completely useless and rude company. A parcel scheduled for delivery yesterday (14th May) was finally delivered today after Amazon interceded. Otherwise, it would have been some time tomorrow. On both days, the driver attempted to leave a card to say he had called and no one was in. On both days, this was untrue. Yesterday, I was too late to intercept, the parcel was taken to the village post office (too far for me)- and today, I caught the man as he was leaving... (read more)
★☆☆☆☆
“utterly disgusting at every level”
Written on: 14/05/2013
I posted a vintage coffee set - parcel force smashed it even though I had taken great care to pack it well - shook the box and checked it thoroughly. I had paid for enhanced compensation to cover the £200 value of the item. When I put in my claim for compensation for the smashed up items they told me that my item was not eligible for compensation - the letter did not even explain why it was not covered. Item was posted at a post office - enhanced compensation was sold to me - knowing what... (read more)
★☆☆☆☆
“i lost over £600!!!!! do NOT use”
Written on: 12/05/2013
I did use parcel force before and never been happy with their service,driver who works in IPSWICH / suffolk is extremely rude, i live on 3th floor without lift and he always asking me to take 25-30kg boxes downstairs for him, if not he won't accept them, he said he's ok with light boxes but not the heavy ones He never gave me any proof that parcels were collected, in my opinion they are USELESS IDIOTS and i won't be using them again!!!!!!!! Maria Jones (read more)
★☆☆☆☆
“TOTALY INCOMPETENT COMPANY”
Written on: 10/05/2013 by clifford0345
Ordered goods on Wednesday 1st May.They where dispatched 24hr express,to arrive Friday 3rd May. I left the house for aproximatly half an hour,of course Parcelforce visited,and left a CARD informing me my parcel was at the local post office. I visited Friday and Saturday no parcel. For the last week I have tracked the parcel every day and rung the Leeds depot every day, to be told the parcel was put on the van and returned each night, because the driver could not find my adress,where he left... (read more)
★☆☆☆☆
“Terrible service”
Written on: 10/05/2013
Incredibly rude, driver/delivery man refused to take parcel to my property while aggressively shouting at me in the middle of the street. When finally carrying the items, he made sure to knock them around the stairwell so both items and walls got scratched. Customer service did not even apologise for this. Will never use this service again. (read more)
★☆☆☆☆
“Never Again”
Written on: 06/05/2013 by mrobbo87 (1 review written)
I've given Parcel Force the benefit of doubt the last few times, But they have let me down for the last time. Everytime I send a parcel from ebay I tell the buyer I will use the "48 hour" service, and every time parcels are taking upto 5 working day's to arrive which is just ridiculous and giving me a bad rep as even though I send items quickly they are taking forever to arrive. My biggest issue this last week was an online problem. I printed my own label but the barcode didn't appear on... (read more)
★☆☆☆☆
“Parcel Farce”
Written on: 04/05/2013
Like the other terrible delivery companies - UKFail et al, ParcelFarce continually fails on the customer service front. Having been bitten by these companies on numerous occasions I now refuse to take time off work to wait for parcels which never turn up, instead I leave direct instructions with numerous options for the delivery person (I have 2 sheds with opened locks which can be locked securely, a greenhouse, living in a culdesac there are numerous neighbours in who will sign for parcels... (read more)
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Showing 1 - 10 of 529 Reviews
★☆☆☆☆
“Do not use this company!”
Written on: 02/05/2013
I was sending a letter and a old casette tape that was going in to my little brothers grave at his funeral when I couldn't afford to attend the funeral in my home country myself. I bought the Global expess service which is supposed to take 24 hours to Scandinavia but it took parcelforce 28 hours to pick up the packet from my UK post office and now the packet is in France and no one at parcelforce can help me. All they say is that I can fill in a form to claim my £60 back. But the damage... (read more)
★☆☆☆☆
“Online Parcel Pickup Bookings - NO guarantee of common...”
Written on: 01/05/2013 by DaveWBrown (14 reviews written)
My daughter-in-law in South Africa booked online a letter to be picked up at 10am in a London Hotel, The confirmation said it would be picked up at 9am instead. She used their online contact form to contact them. They replied helpfully saying they would "get back to her in 3 days". The pickup team arrived at 9:15 on the pickup day and recorded "unable to pickup". In contact with her we had to chase the parcel, was promised the drivers would go back & pick it up - they didn't, we had to... (read more)
★☆☆☆☆
“Worst delivery company i've ever dealt with”
Written on: 26/04/2013
I've been trying to get a parcel delivered for a month now. I've wasted whole days waiting in for it not to arrive. Every single person I've spoken to at their office has either given me misinformation or deliberately lied to get me off the phone. Only by physically turning up at the depot this morning did I get to the bottom of the real problem - that they clearly lost my parcel some weeks ago. They've now found it (too big to cary) and are allegedly delivering it next week - another day of... (read more)
★★★★☆
“Very happy”
Written on: 26/04/2013
I requested a collection over the phone, everything was very easy. They were very helpful and fitted in with when I would be home so the collection could be made - no time off work and waiting in all day, they collected my parcel within 2 hours of placing my order. The service has been a million times better than the previous company I had paid who failed to carry out the job (read more)
★☆☆☆☆
“Appauling ”
Written on: 09/04/2013 by Steve-skateboard
I ordered a BB gun once and it took two weeks to arrive even though I paid for 3-5 days delivery. Bought a PS3 from cash generators and it was dispatched via parcel force, and I looked at the trace and Track service Whitch is terrible, and it went from wishaw, to Glasgow, then stayed there overnight, and went to the "national hub", (I am made to believe its in Coventry) and my addresss is in Shropshire, so I can't believe it went to Glasgow! And it's been at this hub since 08:47AM (Time now... (read more)
★☆☆☆☆
“absolutely waste of space”
Written on: 08/04/2013
parcel force have blocked my bank account so I cant use it I will take them to court & out of business (read more)
★☆☆☆☆
“massive import fee's avoid at all cost”
Written on: 07/04/2013
avoid at all cost, they will pay the import tax for you and charge you a large sum for doing so (read more)
Pedro2310's Comment
Written on: 10/04/2013
Your parcel arrives in the Uk where some parcels are set aside to be charged for tax. Random samples a bit like having your bags checked at an airport. These parcels are then taken to a bonded warehouse for storage and processing contents value etc. Then delivered. by Parcelforce. Your handling fee covers storage and Uk delivery by Parcelforce. The delivery charge you paid lets say UPS would cover delivery to your home. However if stopped by CUSTOMS it is then delivered by Parcelforce. If your company stored the goods handled the paperwork pre-paid the taxes owed then delivered it. anyway in the Uk. WOULD THEY DO IT FOR FREE
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★☆☆☆☆
“They failed a few times.”
Written on: 05/04/2013 by alexunder (1 review written)
My flat is not easiest to find but what they did once got me really outraged. I placed a pretty big order with a photo lab and they were usually very fast with processing orders. This one was big so I thought it will take them longer but after two weeks I gave them a call. They told me they used Parcelfarce and sent the prints next day. Gave me tracking number which I checked and it showed that the delivery was attempted 3 times and card was left. Obviously that was a lie. I went to the... (read more)
★★☆☆☆
“Terrible service and customer service”
Written on: 05/04/2013
I sent some important documents internationally using their global express which promises to deliver within 7 days. Documents arrive two weeks late. So I raised a complaint using their complaint procedure. In their reply the said that to me that they will no be able to help because the complaint form was received after 15 days since the date of shipment. It doesn't make sense. I couldn't have sent the complaint form until I knew how late the documents will be. Anyhow I've posted the letter... (read more)
★★★★★
“great service”
Written on: 04/04/2013
they have friendly and amazing service. never had a late shipment and i send hundreds of packages per year. (read more)
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Showing 11 - 20 of 529 Reviews
★☆☆☆☆
“Parcelforce, dont use...!!!”
Written on: 29/03/2013
Parcelforce; Totally usless, have delivered several items which have been well packed (read more)
★☆☆☆☆
“Parcelforce Don't Deliver!”
Written on: 29/03/2013
Ordered a product that I needed urgently. Paid a substantial amount for express 24 hour service. Made sure I was in all day to receive. No sign of it! Went on Parcelforce's ridiculous tracking service which confirmed that the package didn't even leave their base depot until 24 hours after the order. Here I am 48 hours later and it has still not arrived. The website is a complete waste of time - it tells you nothing. When you phone up you get a menu of options which leads you back to... (read more)
Crazycrag's Comment
Written on: 29/03/2013
same here, really angry, and i won't be using the supplier again.
we actually spoke to someone , told them we would be complaining
to the supplier, told us they would get someone to ring back, instead they went on the tracking site and added that they had tried to deliver that night.
this was 45 minutes after we rung them.
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★☆☆☆☆
“Terrible- lost my bag and house keys ”
Written on: 28/03/2013
Took days (not) to deliver my bag and house keys and lost them- so much for express tracked delivery. I would caution anyone against using them (read more)
★☆☆☆☆
“USELESS , ABSOLUTELY USELSS,”
Written on: 28/03/2013 by crazycrag (14 reviews written)
These USLESS KNOBS have kept me waiting in 2 full days for a parcel and still it has not arrived, they really do not give a DAMN how they treat people, good friday tomorrow , will it come, will it BOL***ks!!!!! DO NOT USE THEM THEY ARE THE WORST ONE'S YOU COULD EVER USE. (read more)
Crazycrag's Response to crazycrag's Review
Written on: 28/03/2013
Now the lying numbskulls are trying to say they tried to make a delivery tonight at 18.44pm, the fools did not realize I have cctv recording 24 hours a day , they are trying to cover their backs because we told them we are complaining to the supplier.
unless the invisible man turned up in an invisible van i must have missed him.
look parcelforce you numbskulls, if you're going to try lie, make sure you cannot get caught lying about it,
I really hope you go bankrupt and you lying people get put on the scrap-heap.
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★★★★★
“brilliant customer service”
Written on: 22/03/2013
After i read all reviews i thought i lost all my parcels (4) .but fortunately i received three with out custom charges.i had to contact customer care regarding last one..they helped me very much.they told my reference number and charge without asking.also they arranged to deliver the parcel next day.i would recommend them every one.with all my experience they are great.including delivery man. (read more)
★★★★★
“Amazing”
Written on: 20/03/2013 by Angx15 (1 review written)
The staff are really friendly and helpful. The service is excellent, and so is the tracking system. My delivery was late once. All I had to do was make a claim and I received 100% refund. FAB! (read more)
★☆☆☆☆
“Useless Neolithic oafs”
Written on: 18/03/2013 by hondavf750f (2 reviews written)
This is the second time in nearly as many months that these brainless oafs have given me cause to take this step. This time it is because I had a small parcel sent to me by 24hr express delivery on the 9th March 2013. I have discovered that they say they tried to deliver it on the 11th - but I was in all day and no card was left to suggest they had tried. The item in question is a small box about 6 inches long containing guitar tuners (which although irrelevant)will become relevant in a... (read more)
★☆☆☆☆
“Do not use”
Written on: 18/03/2013 by NiallMcA (1 review written)
Their 24hr service will take 2 weeks to bring a package from Coventry to Glasgow, I dread to thing what their 48hr service is like. Do not use if you have a choice. The driver also claims they attempted delivery on a day that I was in all day, no card left either. Now they are charging me extra to have it brought to my work... (read more)
★☆☆☆☆
“ NEVER USE!!!!!!”
Written on: 18/03/2013
I ORDERED SOMETHING AND I MISSED THE DELIVERY ON A SATURDAY,I RANG THEM UP AND TOLD THEM TO KEEP IT AT THE DEPOT.ON MONDAY I WENT TO THE DEPOT AND THEY HAD SENT IT BACK TO MY ADRESS.ALSO ON THIS DELIVERY THEY PUT THE MISSED DELIVERY CARD IN MY NEIGHBORS DOOR. NEVER USE THIS POSTAL IF YOU HAVE A CHOICE!!!!! (read more)
★☆☆☆☆
“Paid for but never collected still waiting for refund crab”
Written on: 18/03/2013
This is not first time they failed but last time and we will never ever recommend to our friend We sent emails and never got any answer.We call them twice but this all are IDIOTS and waste our time ...I wish they go to bancrupt and hope that happend in future nooo i'm sure will happend (read more)
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Showing 21 - 30 of 529 Reviews
★☆☆☆☆
“Bad hand writing”
Written on: 15/03/2013
Missed a parcel and couldn't read the tracking number so I don't know anything about the parcel (read more)
★☆☆☆☆
“Time wasted and lies”
Written on: 15/03/2013 by ChrisWithers (1 review written)
I went to leave for work this morning and noticed a card on the floor saying a delivery attempt had been made. They obviously didn't attempt very hard (in that they didn't bother to knock or ring the door bell). I was in the front room at the time of the delivery. I called them to complain, they called the driver who agreed to drop the delivery off within the next hour. I called work to tell them I'd be an hour late as I had to wait in for parcelforce. 2 hours later still no sign of the... (read more)
★☆☆☆☆
“Absolutely terrible”
Written on: 12/03/2013 by Tedtedted
Lazy staff - didn't bother buzzing or knocking, just fills out a "you weren't in card", leaves it on the outside doorstep (doesn't even put it through the letterbox), and runs away quietly. Needless to say, I waited in all day for my parcel. Would have been easier for me to drive to the sender and pick it myself. They are not a delivery service, they are a simple a middle man, holding the package until you go and pick it up. And they charge ridiculous prices for this terrible services.... (read more)
★☆☆☆☆
“Killed our parcel. Refused to compensate”
Written on: 11/03/2013 by BadService123
Sent an expensive mixing desk (ruggedly built for the road usage) to a shop. Received pics back from shop of the item which looked like the desk had been dropped from the second floor of a building. I wrapped the parcel well and was accepted as sufficiently wrapped at post office and by parcel force. Parcel force informed us it would not reimburse because we didn't have polystyrene blocks for each corner and edge, minimum three ply cardboard, rest of the parcel stuffed with foam shavings... (read more)
★☆☆☆☆
“STILL WAITING”
Written on: 11/03/2013
I paid for 48hr delivery of a parcel, 8 days later it still hasn't been picked up from the senders address!! I have emailed and phoned twice but they can't tell me how it has not been picked up. They picked up my money £15.30 quick enough though! Luckily it is not perishable goods, it may be here by summer. (read more)
★☆☆☆☆
“Unmitigated disaster. They're completely dysfunctional. ”
Written on: 09/03/2013
I used them three times in one week to ship antique furniture. Two of the three were delivered late and outside their "guaranteed delivery" window. But it was a lot worse than that. All three times I had shipped antique furniture. On all three occasions the furniture arrived in pieces. Destroyed beyond economic recovery. Zero out of 100% doesn't mean they're bad, but clearly indicates that their staff are purposefully destructive. My guess is that they are treated by the senior... (read more)
★☆☆☆☆
“Use it and loose it...terrible experience”
Written on: 04/03/2013
I paid 67 pounds for a letter to go to india (Fedex and other couriers rates are 35 pounds) as I needed to send some urgent documents due to family emergency. Its been 2 weeks instead of 2days of parcel force promise, it is still lost somewhere. When I call the customer service in Coventry they have no clue ( lady called Kim), they promise to call me, and she did not bother at all. Finally, I had to call Fedex in India ( I was told to make my own enquiries in Fedex in India) and trace the... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 02/03/2013 by VectorSS (1 review written)
Ordered an expensive parcel from the UK to Bahrain using their Global "Priority" which clearly claims 4 business days on their website to the specified destination. After 8 business days, I had called (international) them 5 times, each time getting a different lie from a different rep. Their agents, while polite, are extremely clueless about anything tracking related, so if you made the mistake of already opting for Parcelforce, save yourself the time and money and do not attempt to call... (read more)
★☆☆☆☆
“Avoid at all cost!!!”
Written on: 28/02/2013 by bradlondon
Sent tv few days ago after sold on ebay. Ebay offered me service from their website and i was stupid enough to go for that. Tv arrived smashed, i packaged having in mind that there maybe earthquake and some how they still managed smash the Tv. Called to costumer service and that was absolutely terrible. They have no interest to solving any issues and i think they don't understand what means word Costumer service. DO NOT USE THEM!!!! (read more)
★☆☆☆☆
“Customs are just a joke”
Written on: 25/02/2013
I've had several things come from china and the far east arrive in the UK in a matter of hours and then sit in customs for up to three weeks. I've been honest and open by paying the tax up front, it makes no difference, Parcel force still charge £8 "admin" on the customs no matter what. It would appear they have a Monopoly on any incoming mail that is not handled exclusively by the likes of DHL & FedEX. SLOW... EXPENSIVE & POOR COMMUNICATIONS (read more)
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Showing 31 - 40 of 529 Reviews
★★★★☆
“Very good service”
Written on: 21/02/2013
I sent a laptop to my sister in Italy. The only drawback was that the website is set up in an unusual way and we had to install new software to use website but after that, all went fine. Laptop was collected on time and arrived promptly in perfect working order. Price was very competitive compared to other couriers also. I was very pleased with the service overall. (read more)
★☆☆☆☆
“parcel force worldwide - joke can't deliver 1 hour down m1”
Written on: 19/02/2013
web site tells me they sent it to the wrong depot - item was on a guaranteed 24hour delivery. so that's now my fault is it, how hard can it be to deliver items if you are into logistics? i wish companies like this go out of business as they obviously cannot deliver what they sign up to. (read more)
★☆☆☆☆
“Lost my parcel and tried their best not to pay out! ”
Written on: 19/02/2013
My parcel was lost, yet the tracking said that it had been signed for. I had endless back and forth between the company I sent it to and Parcelforce trying to prove that it had not been delivered to the exact address. Parcelforce eventually admitted that the parcel was not delivered to where it should have been. It took 3.5 months to get that admission out of them. I received some money back, not the value of the item, and the original parcel seems forever lost. My biggest issue with... (read more)
★☆☆☆☆
“More hassle than they're worth”
Written on: 18/02/2013
I posted a parcel on 2 working day delivery. After 3 days the online tracking showed it had not been delivered. I phoned customer service who said my parcel had been downgraded to 5 working days but could not tell me why as they did not keep those sort of records. It took an online claim (where it was claimed that the parcel arrived on time) and 6 phone calls (including being cut off twice and told to 'just put in a claim') before I could speak to anybody who had any idea of what was going... (read more)
★☆☆☆☆
“At best, LIARS”
Written on: 16/02/2013
Apparently Parcelforce attempted a delivery to my home yesterday at 5.30. ABSOLUTE RUBBISH. No card was left through the door and with at least one person and 3 very good watchdogs in the room since early afternoon there is no way they could have tried to deliver my parcel. I doubt if anyone from Parcelforce will bother to read these reviews but just in case. Don't fabricate attempted deliveries, just be honest and say you ran out of time or something. Oh, and by the way, when I went on to... (read more)
Jacko44's Comment
Written on: 18/02/2013
Wonder if we had the same delivery person. We also had a similar experience on Friday 15th. Card dropped through the door at 2.05pm husband was in, 3 fencers were working at the front of the building no one saw anything or anybody. Again this morning at 7.45am both in kitchen fixing breakfast came into hallway another card had been left. Parcel is now at the local post office awaiting collection.
I shall speak to the firm that we ordered the goods from to try & dissuade them from using Parcel Force in future as they are useless.
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★☆☆☆☆
“Useless, incompetant, dishonest, lazy,”
Written on: 12/02/2013 by Paganwolf
Do I have to leave a star rating? For the third time, they couldn't be bothered delivering a parcel, rather it's easier for one of their resident knuckle-draggers to post a card. what makes me laugh is that the reason given is that it was too large to post, yes, that's because it's a parcel not a letter. Sooner these idiots go out of business the better. Star rating? it would and should be a zero, but alas, this site needs a minimum of one. I wouldnt recommend to anyone to use these bone... (read more)
★☆☆☆☆
“parcelforce lost my parcel i paid for insurance and a...”
Written on: 12/02/2013 by MARIUSVILJOEN (1 review written)
parcelforce lost my parcel i paid for insurance and a signed delivery now they try and tell me that if the recipient does not sign a form to say that he didnt get the laser i will not get my money back.that was why i paid for insurance it is a 350 pound laser that they lost or gave away without a signiture DO NOT USE PARCELFORCE THEY HAVE HOLES IN THEIR POCKETS OR PEANUTS FOR BRAINS!!!! (read more)
Priscy's Response to MARIUSVILJOEN's Review
Written on: 14/02/2013
You are actually luck that the TV was even delivered. We sent a box weighing over 10kgs with stuff worth 800 pounds over a month ago todate it hasnt reached the receipent.The whole company needs to be shut down because they are taking their customers for granted and good quality customer service isnt their concern. They are so hopeless and annoying.
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★☆☆☆☆
“DON'T USE PARCELFORCE!”
Written on: 09/02/2013 by englishrose1965 (1 review written)
I have just used Parcelforce 'express 48' for the 2nd time. 1st time: Damaged parcel in transit ~ No acceptance on their part, it was down to how i had packaged it! The item value £130. i received £40. compensation, as a goodwill gesture.... 2nd time: Parcel posted on the 6th February and is 'In Progress' with no further details. Recipient has not received. DO NOT USE PARCELFORCE, YOU PAY YOUR MONEY AND THEY DON'T DELIVER YOUR GOODS! (read more)
★☆☆☆☆
“Terrible service, rude people”
Written on: 08/02/2013
Considering that my mother paid a small fortune to have Parcel Force deliver my curtains to my new flat, I was expecting good (or at least acceptable) service. My mother informed me that, according to the tracking, the parcel should be with my on Wednesday. As I had to go to work, my boyfriend waited for the package, which wasn't hard, as he didn't have any keys and was in all day- in addition to this, it's a small flat and you can hear the buzzer from anywhere inside. When I arrived back... (read more)
★☆☆☆☆
“Clumsy, misleading and expensive!”
Written on: 07/02/2013
I used Parcel Force to deliver a TV I's sold on ebay. Paying £68 for the 48 hour express service, the TV arrived at the recipients's address with a huge chunk out of the corner of the box and unfortunately the TV! I'm now down an £800 TV, in a dispute with the recipient and Parcel Force refuses to pay out despite the obvious damage as a result of their handling. I've genuinely no idea how this company continues to operate legally..they certainly can't operate morally that's for sure!... (read more)
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Showing 41 - 50 of 529 Reviews
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Uraprat's Comment
Written on: 09/05/2013
It is with great regret that that I have to point out ...due to the high amount of crime,regarding parcels left in sheds greenhouses etc ,,,,senders now require a signature....it is ignorant to say the least to expect your neighbours to accept your parcel if you cannot be home....if you cannot accept a delivery make arrangements or go to the shops.