Parcelforce Reviews

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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Awful service, rude drivers”

Written on: 27/08/2015

The parcel delivery was late for 2 days and after many many calls they delivered my computer (quite expensive thing) to me in completely torn plastic bag. When I tried to check if the card packing underneath the plastic bag is ok, the driver literally pulled the package out of my hands shouting, that he will not give it to me back until I sign. He assumed being heavily pregnant I could escape somewhere with a heavy parcel? I ask the driver to wait for a 2 min until I give a call to my husband… Read Full Review

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★☆☆☆☆

“"We take responsibility, but we won't take responsibility"”

Written on: 26/08/2015 by ilEngland36 (1 review written)

Alright- this goes back last year around November time. I had been sold a doll that costs £85 which to my delight I would be receiving through parcelforce... (oh yay...) Alright so I didn't know too much about the delivery day, but it was tracked... so I thought it was going to be okay. OH! But wait! I look at my tracking, it's been delivered... but I haven't got it... I have no card saying they attempted... How has it been delivered, by any chance? So I ring them up and they basically say… Read Full Review

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★☆☆☆☆

“Empty promise”

Written on: 17/08/2015 by ojCarroll489 (1 review written)

i had bought some cat and dog food from Pets at home Tuesday. I expected the parcel yesterday however I waited in all day today only to find they had put a card through the door to say I wasn't in. I was sat on the sofa waiting with the bell next too me. I rand up Parcel force who said they would re deliver Monday. Told them it a Was cat and dog food and I needed it today. The operator promised me the driver would call on his way home ringing me first. It's now 7pm can't see him calling now… Read Full Review

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Pudsmum's Comment

Written on: 20/08/2015

I wouldn't even give them 1 star. Waited in all day for nothing. Rang them, they said they would check with the local depot and call back. That was 14 hours ago and we still haven't had the call. As soon as we heard the (urgent) parcel was coming via parcelforce our hearts sank. So from us a big fat ZERO stars.

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★☆☆☆☆

“IF YOU ARE SANE, NEVER NEVER USE PARCELFORCE”

Written on: 14/08/2015 by Essex3 (1 review written)

We are a senior couple with some medical conditions and our Nurse started to have the supplies delivered from Charter for Parcelforce to deliver it. It was about 6 weeks ago we had this text from Parcelforce to say they were going to deliver the supplies the next day which was Wednesday but if we would not be home to text option 1,2,3 or 4, which we text 3 to be delivered on the Friday. Had a text back that said," that is not an option"so I phoned Parcelforce and explained what happened and… Read Full Review

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★☆☆☆☆

“They lost my package and wont refund or compensate”

Written on: 11/08/2015 by Grumpymiles (1 review written)

I sold an item on ebay and used parcelforce to deliver it, 48 track and trace with insurance. They lost it, the buyer did not tell me until after 30 days as he had attempted to have it re delivered 3 times but it was already lost after the first delivery, but track and trace web page just said scheduled for re delivery,The last time he booked another redelivery was just after the 30 days. If they had lost it why didnt they put this on the web page for twck and teacecso that the claim could be… Read Full Review

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★☆☆☆☆

“Parceforce - DO NOT USE”

Written on: 08/08/2015 by Edmondson123 (1 review written)

Was expecting a delivery in which I used their 24 Hour Express Service. They allegedly attempted delivery and since no one was there they sent back to depot. The following day the parcel was loaded on the truck early in the morning and then right up until 7pm the status was loaded on truck for delivery. The delivery never happened. Driver could not be bothered to deliver - I was in all day both times and have a concierge 24 hour. Called the local depot and they told me cannot now… Read Full Review

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★☆☆☆☆

“Dreadful!”

Written on: 03/08/2015 by Jeff2 (1 review written)

I posted a parcel using global priority for forty two pounds. It should have been delivered to Permsky Kray region in Russia within eleven days but instead it has stayed still somewhere (who knows?) for two weeks. It was last seen on the 22.07.2015 according to track and trace. The documents which I sent were very important and even when scanned I fear how long it will take this shoddy company to move them on. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“Parcelforce more like Parcelfarce ”

Written on: 02/08/2015 by Adairmh241 (1 review written)

i ordered a computer from BT online shop Weds eve and paid for 24 hr delivery so the computer should have been at my house Fri sometime. I waited in all day Friday only to find when i finally got in to the tracking that my parcel was not only still in transit but the other end of the country to where i live. This so called 24hrs delivery is a complete farce and a i feel its a nice way of getting an extra £10 out of you. They seem to have redefined the meaning of 24hr delivery. I will never… Read Full Review

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★★☆☆☆

“a lack of clear communication ”

Written on: 02/08/2015 by hnMcIntyre303 (1 review written)

I was left a card saying that as I was out my parcel has been returned to the depot. Let's be clear it was in the past tense and didn't say It will be returned to the depot it said it has. After driving though rush hour traffic I was told it was still on the van. Bearing in mind the driver called seven hours earlier I had reasonably thought he would be back. Sort out your forms Parcleforce and leave customers correct information!… Read Full Review

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★★★★★

“Overseas Parcel Delivery”

Written on: 01/08/2015 by MrsHT (1 review written)

I sent a parcel to Canada on 2.6.15 by the service Global Economy (no tracking on this service). It was my first time using this provider. I was told 30 to 36 days for delivery. Day 52 receipient of parcel still has not received. I go on trusted website reviews and OMG it's bad, it reads as if very few parcels get to their destination, I loose all hope. I do see a reply to these reviews from staff at Parcel Force and I send an email of my plight. I get an acknowledgement of my email, saying it… Read Full Review

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★★★☆☆

“Picked up late but delivered very promptly”

Written on: 29/07/2015 by KNBD (5 reviews written)

I had grave trouble with another supplier and decided to use Parcel Force directly. Parcelforce's website was clear and, crucially, they asked for details of finding the location from which the item was to be picked up. Yodel, for example, does not; it then misses the pick-up and blames the customer. I recommend rejecting companies that do not ask this question. They may not find you. Parcelforce picked up. The driver was late, outside the time window for the pick up by about 90 minutes… Read Full Review

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★☆☆☆☆

“Avoid Parcelforce at any cost!”

Written on: 26/07/2015

I had custom made flag for shop frontage dispatched with GLS - it went fine all way round through Europe to Parcelforce depot at Gatwick Airport. Since then problems started parcel was out for delivery on 21st returned to depot without any attempt to deliver. After several attempts to contact Parcelforce regarding this I got an answer that parcel is on route and will be delivered for this reason stayed in the shop until late no delivery. Contacted Parcelforce again today - was told they will… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 23/07/2015 by 9Patterson (1 review written)

Driver delivered twice both times a signed note left to request parcel to be left in a safe place. Eventually had to collect from post office but did not have ID for the addressee My husband of the same address so refused to give me the parcel. would use any other courier who are much more obliging before using parcel force again. Rural delivery address… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/07/2015 by Hahnhc12 (1 review written)

I order online a lot, never had a problem with any delivery company. Parcel force is the only one that seem utterly incapable of doing the one job they do. My parcel has gone back and forth to the depot, have called them about 10 times, even their automated phone service is terrible. They promise to re-deliver, call back and so on...never do. Just spent the whole day at home today waiting for re-delivery, no one came, my parcel is yet again back at the depot, was promised a call back, no one… Read Full Review

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★☆☆☆☆

“Worse than useless”

Written on: 17/07/2015 by TimG001 (1 review written)

Purchased an item from Screwfix and received advice from them that it would be delivered by Parcelforce. On Thursday the 16th (yesterday) I was out for an hour in the morning and on returning found a card left by PF stating that delivery had been attempted but no one in and so the item should be collected from a local post office the next day.The card also showed a facility to leave with a neighbour but for some reason the driver decided not to bother - we have several neighbours in houses… Read Full Review

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★☆☆☆☆

“24 Exprezzzzzzzzzzzzzzzzzz”

Written on: 15/07/2015

Waiting for a parcel that was sent Parcel Force 24 Express. 96 hours. still waiting!… Read Full Review

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★☆☆☆☆

“Shame ”

Written on: 12/07/2015 by Jeffreyi433 (1 review written)

My parcel should have arrived on 8 of July before 12pm. I sent an email that night to parcelforce and has been told me the item is going to arrive on 9 of July. I waited all day and nothing arrived... At 5:30pm I contacted parcelforce and was told me it could be delivered until 7pm. With the approach of 7pm I called again and they told me the item was in London East depot... if it could be delivered tomorrow?!? It was to suppose to be a 24h delivery not 72 hours. It was a birthday present to… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 05/07/2015 by Bendernh211 (1 review written)

Driver ''couldn't' find our house. After tracking my parcel I called parcel force and asked them to tell the driver to call me for directions the following day. Instead he took my parcel to a post office 2 villages away. I had to collect with my baby in the red hot weather. There's nowhere to park near the chosen random post office so I had to park on yellows and get my poor sleeping hot baby out the car. It was a nightmare and took over half an hour. The excuse being the driver is new!!! Poor… Read Full Review

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★☆☆☆☆

“Next Day Delivery???? Look up the definition of "Next Day"”

Written on: 02/07/2015 by graff (1 review written)

Ordered car parts with Next Day Delivery, unfortunately the courier was Parcelforce Express 24. Timeline: 30/6/15- Received a text from Parcelforce stating my parcel had been despatched and would be delivered on/by 01/7/15. 01/7/15- Arranged for someone to sit in from 07:00 until 18:30 for parcel.....it didnt arrive!!! No word from Parcelforce. 02/7/15- Emailed Parcelforce to inform them of the situation and express my disappointment with their service. Received a prompt reply stating my… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 30/06/2015 by flKendall285 (1 review written)

Asked for redelivery. No note was left, but the service claims my package has been delivered. Very disappointing. I will be making a full complaint as soon as the help line is back open. Will never use again… Read Full Review

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