Royal Mail Reviews

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★★☆☆☆
1.6 / 5
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Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Special delivery - what a joke!”

Written on: 24/07/2014 by 375Hubbard (1 review written)

Sent my young niece her passport and Nintendo toy that she had left behind by so-called Special Delivery - which is an expensive tracked mail service - and Royal Mail "lost" (their words - Fred in Customer Services escalation team) it as soon as it was signed out by Royal Mail from my friendly local Post Office! Not sure how they can say that my special delivery was being tracked and Customer Services in the most part could not have been more unhelpful - and worse just not interested!… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE”

Written on: 13/07/2014 by DangeloDriscoll314 (1 review written)

I never get next day delivery. Items get delivered to our neighbours all the time. The sorting office is a joke we had numerous parcels just sat there undelivered and we did not find out until we went to get something else. Our post arrives beyond noon every day even when it is supposed to be before noon delivery. Saturday post is a joke, half the time it does not come… Read Full Review

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★☆☆☆☆

“Birthday cards get opened”

Written on: 09/07/2014

Mysteriously every birthday card we send gets opened at Leeds sorting office. So as cash is going missing we are only sending cheques now. Thanks for your outstanding service "NOT" Royal Mail Leeds… Read Full Review

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★☆☆☆☆

“Worthless Proof of Postage”

Written on: 07/07/2014 by siriuscat (1 review written)

Something I sold went missing. I presented my proof of postage certificate along with the value of the item and a statement from the recipient saying he had not received the item. Royal Mail wrote to the recipient to ask if he received the item. The letter was returned because the recipient was away. Case immediately closed with zero compensation! They just can't be bothered. I realise some 'customers' are bad, but now it seems Royal Mail are in on it too… Read Full Review

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★☆☆☆☆

“Disgusting shoddy service incompetence at its highest...”

Written on: 02/07/2014 by Gobalot (1 review written)

Expensive pile of hairy mens danglies, the staff must wander around aimlessly scratching their starfish, doing fook all, as apparently it's actually up to 3wks and four days delivery for 1st classed signed for, before they believe they'd fallen short of delivering a good service to you! Misdelivery, I am ALWAYS receiving mail addressed to other people, and my mail is always getting delivered to other addresses - I can not express what an utter waste of breath and skin they are! If I could leave… Read Full Review

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★☆☆☆☆

“Birthday Cards”

Written on: 01/07/2014

I posted 2 separate birthday cards ( both correct size and 1st class postage on them) on Tuesday 24th June for my nephew,s birthday on Thursday 26th June. These cards are going no more than 5 miles,Pudsey to Gildersome. One Card arrived on Sat 28th June ( 4 days to go 5 miles),the other one has,nt arrived YET. How does that make my Nephew Feel on His 15th BIRTHDAY ( LIKE I DON,T CARE ),(Like I Could,nt Be Bothered To POST THEM ON TIME,Well That's NOT CORRECT) I paid for Your Service, I would… Read Full Review

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Gobalot's Comment

Written on: 02/07/2014

The service from RM in Yorkshire, especially around the Leeds area is an absolute disgrace!!!!! But pretty poor all over it seems!


Their CEO needs to see the link to this site, I shall be emailing it to her!

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★☆☆☆☆

“Terrible Service”

Written on: 27/06/2014 by Sullivanw77 (1 review written)

I have just spent ages on the phone to Royal Mail, listening to the longest stream of options I have ever heard in my life and the end of which being told to go through to another number, then another. Why can't Royal Mail make it much easier to contact them. I wanted to speak to a person not listen to options all day. Terrible service… Read Full Review

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★★☆☆☆

“They just won't listen!!”

Written on: 25/06/2014

I, and everyone in my household, have told Royal Mail again and again that if nobody comes to the door, you can put the package in our designated 'safeplace'. And yet, time and again, that familiar red 'something for you' paper comes through the door telling us that our item is at the local Delivery Office. It would be fine if the package required a signature, but in most instances, that is not the case. I am disappointed in this poor quality of service, however, I am adding one star for Royal… Read Full Review

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★★★★★

“Excellent Service!”

Written on: 05/06/2014

I ordered a cake online on Saturday from a company in England for delivery to Northern Ireland. The company emailed me to say it was in the hands of Royal Mail on Monday, and on Tuesday I received an email from RM to say that the parcel was in the local delivery office in Northern Ireland, then under five hours later I received a further email from them confirming delivery. By my reckoning this is excellent service and I am very impressed… Read Full Review

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★☆☆☆☆

“lazy idiots ”

Written on: 29/05/2014 by Kamarij101 (1 review written)

waited for my parcel that I paid 1st class and has been several days since guaranteed delivery date, just a bunch of lazy idiots will not be using the sub par service again… Read Full Review

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★☆☆☆☆

“Tryed to pick up parcel 3 times could it because it...”

Written on: 29/05/2014 by JaydenDoyle310 (1 review written)

Tryed to pick up parcel 3 times could it because it was lost… Read Full Review

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★☆☆☆☆

“Overpriced for a very poor service”

Written on: 21/05/2014 by Cullen238 (1 review written)

I had to return some items, actually they were car wiper blades, so imagine my shock when Royal Mail won't take them because they were too long! In fact, they had to go as a Large Parcel costing just under £12 to post two little car wiper blades. Even then they singularly failed to deliver them in the promised 48 hours. Royal Mail deserve to go out of business, which they seem to be doing. I would use any other means to send parcels now and will avoid this terrible company. Words just fail… Read Full Review

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★☆☆☆☆

“This is my Royal Mail business account I am reviewing...”

Written on: 20/05/2014 by Arikostinaal (4 reviews written)

This is my Royal Mail business account I am reviewing and frankly, the actual service isn't too bad, it's the Customer Care side of things which is just awful. No, abysmal. If the Royal Mail PPI Business Account systems weren't bad enough (they make playing the old ET game on an Atari Spectrum seem positively new fangled) their customer care is just awful. I emailed them the other day asking about an order I needed to cancel and a 'thanks for letting us know about your spam email' came… Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 17/05/2014 by QuintonFlores198 (1 review written)

The most useless company I have ever had the misfortune to come into contact with. If I could give them fewer stars I would. I was going to write a massive list of things that they do wrong but it would be quicker to list the things they do right. So here we go - They have a nice logo. - My local postman is a friendly chap. That's it. Everything else they do is absolutely pathetic. No customer service, late, unreliable, lose deliveries all the time, the claims system is extremely time… Read Full Review

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★☆☆☆☆

“No Post”

Written on: 13/05/2014 by SalvadorKearns (1 review written)

After sending in several complaints to the Royal Mail about how they are bending important documents/certificates and cards though the mailbox, i have now not received post in 10 days!!! Is this some type of revenge? It was my birthday at the end of April and i am still waiting on the cards and money i was sent FIRST CLASS almost 3 weeks ago now. There has not been a single but of post through the letter box in 10 days and in the 3 years i have lived here that has NEVER happened as i live in a… Read Full Review

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★☆☆☆☆

“Small Package”

Written on: 30/04/2014 by Anastasiax241 (1 review written)

Went to post a small package 4cm x 1cm x 62cm weight 72gms to Eastbourne from North Wales and was quoted £11.99??????? What on earth, is Captain Kirk gonna deliver it on the Starship Enterprise, or what? Never again Royal Mail… Read Full Review

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★☆☆☆☆

“Why 3 weeks before claiming for lost mail?”

Written on: 28/04/2014 by Daveytech (2 reviews written)

Large letter posted 1st class signed for, to a business address on 9th April; now 28th April, letter still not arrived. Cannot make any form of claim for 15 "working" days (do they include Saturday as a working day as they deliver and work on Saturdays? No!). If 1st class is supposed to be next working day delivery, why will they not provide any assistance until at least 3 weeks later?… Read Full Review

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★☆☆☆☆

“Parcel non-delivery”

Written on: 28/04/2014 by Leyla306 (1 review written)

Often receive card thru the door stating we were nit home. We have to collect parcels frim sorting office. Judging by the queues outside no parcels are getting delivered these days. We pay for items to be brought to our door so WHY are they not delivered...terrible service!!!… Read Full Review

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★☆☆☆☆

“is this some kind of joke? ?? 5pm mail delivery ”

Written on: 25/04/2014 by angrybird72 (1 review written)

What kind of organisation has Royal mail turned into? it does not deserve the title ROYAL , sub standard services means I now find my mail getting delivered to the wrong house, I in turn get the neighbours mail. But the biggest joke of all (apart of from their ridiculous postal sizing system and prices) is my mail gets delivered at 5pm!!!!!!! what the hell is that? Today it cam at 5.35 pm .....this is not acceptable what a joke of a company they became… Read Full Review

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★☆☆☆☆

“Apalling Service”

Written on: 23/04/2014 by Paitynd340 (1 review written)

Ordered an item and paid for next day delivery however I am appalled by the delivery service...I waited all morning looking out for the postman as a signature was required only to find that they had not even bothered to ring the bell and left a note asking me to pick up the item from the delivery office. Now I have to dig out some ID and drive down to the delivery office to collect the item. What I want to know from Royal Mail is if im having to go pick up the item myself, what exactly am I… Read Full Review

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