Royal Mail Reviews
Summary
Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
Media Gallery for Royal Mail
Latest Reviews
★☆☆☆☆
“Lazy Postman, Unfair Redelivery Times”
Written on: 22/05/2013 by paul201245645 (8 reviews written)
What a waste of space this dreadful company is. I ordered a Sony Digital Camera, paid for next day delivery, and to my horror, the seller shipped with Royal Mail. Waited in all morning and most of the afternoon, no delivery was made. I contacted the seller to report the failure of delivery, seller said the parcel was a special delivery guaranteed by 1pm? Not only had Royal Mail failed to deliver on time, they lied on their tracking information, saying: The parcel was a recorded signed for... (read more)
★★☆☆☆
“Getting worse”
Written on: 22/05/2013
Remember when you used to get your mail before 9am? Not anymore, I'm lucky if I receive mine before 1pm now. Customer service could be greatly improved and with the recent price increase, I will be avoiding from now on! I recently had to send 2 items via Royal Mail, I measured them myself and together they came to about 2kg. At the post office, they added a whole kg to the total weight and charged me £20 for the privilege. (read more)
★☆☆☆☆
“ROYAL MAIL STOLE FROM MY DAUGHTER ”
Written on: 21/05/2013 by irene1955
Thought i had sent a parcel to Australia from wales uk. but it ended up in Island we got back wot was left of the parcel ,the parcel was for my daughter for her birthday, there were cards with money in them from her family and a music box from my self and her father that cost £ 150, the cards had been ripped open and the money taken,and a bottle of perfume from her sister also taken,we know ppl think they don't get paid enough, well i don't get paid enough either but i don't go robbing the... (read more)
★☆☆☆☆
“Unfair terms and conditions”
Written on: 18/05/2013
We are an online business seller. When Royal Mail fail to deliver the customer order we take the wrap. We have been sending parcels used their tracked system thought we would not have problems. However to our horror we have found parcels have not been despite despite using their tracked system. They thing that bugs me is they will only pay for the cost of the item ( business seller cost price ) and not the retail price that the item was sold for.)and no form of compensation for failing to... (read more)
★☆☆☆☆
“Having recently looked at some quotes, I'm horrified...”
Written on: 14/05/2013
Having recently looked at some quotes, I'm horrified by RM prices for parcel delivery. So for the first time ever i've used Collect+, & i must say that i'm quite impressed. The parcel cost me £3.99 fully tracked & it arrived at its destination the next day. RM have shot themselves in the foot as far as i'm concerned & i will be using other couriers from now on! (read more)
★☆☆☆☆
“Disgusted @ Royal Mails new pricing policy - Royal Rip Off”
Written on: 07/05/2013 by heidihawkinsuk (1 review written)
The new pricing from the Royal mail is absolutely disgusting and my blood is boiling having just returned from the Post Office having spent £11.96 to send a parcel weighing just over 1.1kg's. Who was the idiot that came up with this new policy of taking size into account, instead of it being about the weight which makes much more sense. Last week I posted out a delicate hair slide/comb I'd sold on Ebay and it weighed only 78 grams, yet I was charged £5.60 for the privilege!!! How is that... (read more)
★☆☆☆☆
“BYE BYE ROYALMAIL”
Written on: 06/05/2013 by windydonn
i sell car parts and was speechless when i went to the post office with an item that used to be £3.65 first class recorded was now over £10. that was months ago and i haven't used royalmail since. i used to send at least 10 items per day at the post office now i wont even use them to deliver a letter, robbing ba stards. my advice: use collect or a web site like interparcel.com / parcelmonkey etc... i feel sorry for the grumpy sour face T1T that used to take my parcels at the post... (read more)
★☆☆☆☆
“Unresponsive and unreliable”
Written on: 04/05/2013 by Chrismak15 (1 review written)
Royal Mail is the worst service I have ever experienced from any delivery service before. They took more than 3 days to reply to 1 email and when they did reply, they did not even answer my question. Instead they just told me to write a report on how my item was lost by them. Writing a lost report should be done by them. They did not even contact me about it and I had to find out for myself. I will never use Royal Mail service again and I hope people read this so they know not to either. (read more)
★★★★★
“Great Delivery man!”
Written on: 02/05/2013
My wife and I have been blown away by the great customer services we always experience from one of your delivery men. He has such great enthusiasm for his job and always wear a smile everytime he delivers to our address. In all, it's been a pleasure knowing him and he deserves this recognition in every respect. (read more)
★☆☆☆☆
“InternationalSign for,NO POINTCannot give proof of...”
Written on: 28/04/2013 by 007spyguy007 (17 reviews written)
I have spoken to customer services as neither of my parcels sent to Russia arrived. I paid for International Sign for, at an extra cost for peace of mind but after 7 weeks still nothing! The website says it takes 11 days to Moscow and Customer Services have told me that once it leaves the UK there is nothing they can do to find my parcel and I have to contact the Russian Postal Service myself. What a joke, I paid for International sign for, and they cannot find my parcel, You have to sign... (read more)
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Showing 1 - 10 of 387 Reviews
★☆☆☆☆
“APPALLING- seek alternative delivery companies”
Written on: 26/04/2013
I am an eBay seller and often buy things too, Royal Mail is making it almost impossible. The prices are just unbearable! I imagine many people will seek alternative delivery companies when posting things as people just don't want to pay it when they are shopping on a 'bargain' website. The amount of items that have been late or not turned up to my house is disgusting and I went into the post office today and they gave me a ridiculously long form to fill out that wont make any difference to... (read more)
★★☆☆☆
“Guaranteed next day ”
Written on: 26/04/2013 by bertye (1 review written)
I have a eBay business, and send about 35 items a day, all small letter size. Since February, 1st class has been a joke, and have had to keep resending items because of non delivery, only for the item to arrive weeks later (one took 58 days and there was no snow to stop it). I have had to resend about 2 a day, and that is normally after 2 weeks or so after it should of arrived - customers are more forgiving that most think)guaranteed next day has been no better, in fact worse. I rely send... (read more)
★★★☆☆
“expensive new prices”
Written on: 26/04/2013
I was using royal mail daily for my business was sending around 5-10 parcels a day,since the new prices has come up i have stopped using them as it much to expensive and specially the new size guide a really big shame they lost another good customer,i am now with Interlink Express ,good prices,good service , collection from my work,not need to wait 20 min Que in post office,sorry to say but a shame for royal mail as i know they have lost lots of customers including me. (read more)
★☆☆☆☆
“Price increases too high”
Written on: 25/04/2013
I have always been pleased with the service Royal Mail provided, especially for posting items from e-bay sales. However, the latest changes and increases to their prices have left me stunned. I posted a parcel today that would have cost about £8 to send before the increases. I was shocked that it now cost £12 to send. Hopefully people will use alternatives to the Royal Mail such as 'parcel to go'. Whoever thought these increases would be a good idea should post themselves back to the depot... (read more)
★☆☆☆☆
“High prices on packages”
Written on: 25/04/2013
Who was the economics genius that decided packages of a certain size should be dearer to send within the UK than the rest of Europe; £5.65 is the cost to send a package of a specified size and shape yet to send a similar package to say Greece only cost £3.50....where's the sense in all this? (read more)
★☆☆☆☆
“No longer viable ”
Written on: 24/04/2013
I have been using Royal Mail regularly for the past 10+ years, during my time as an ebayer. The little money I made from selling stuff helped pay bills, buy school uniform etc. As a single mum to 3 teens, I was grateful for this extra bit of income. Thanks to Royal Mail, I will no longer be able to do this. Who in their right might would want to pay £5+ on a 99p ebay item?!However, all is not lost, as I have discovered Collect Plus, who have an easy to understand, trackable, three tier... (read more)
★☆☆☆☆
“Disgusting!”
Written on: 23/04/2013 by tokyovogue (1 review written)
I have used Royal Mail for nearly 15 years of selling online. The new prices are an absolute JOKE! It's now cheaper to send overseas than within the UK, How did that happen?. I also had a letter to send to USA and because it was a few mm thicker than the dimensions i had to send it as a small airmail parcel....starting price of that £3.50 (WHAT THE HELL!) so nearly 3x the price of sending a letter airmail. The price hike will just make people use other services which will work out... (read more)
★☆☆☆☆
“Royal Mail is the wrong name of the company”
Written on: 23/04/2013
Hello to everyone and be careful with Royal Mail I've used Royal Mail service years, but this year, the beginning of February, until now 23/04/13, I've bought many things on Amazon and eBay but I have to say that many of the things weren't delivered to me. Thanks to people who work for the Royal Mail keep for themselves and steal from customers.If the seller sent a special delivery that came to me, and a seller who sent goods economy that took the Royal Mail keep for themselves. I must tell... (read more)
Georgaline's Comment
Written on: 24/04/2013
I had a dvd sent on 11th from sainsburys, a game from Game on 18th it is now 24th and I have neither. I phoned the Post Office who said I haven't waited long enough.it was sent 1st class. Sainsburys have sent out a replacement, Game are making me wait until next week
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★☆☆☆☆
“prices to make you weep”
Written on: 23/04/2013 by teapottoby
Small wonder most businesses choose couriers. The LARGE LETTER barely covers a CD in a jiffy bag,just posted 2x tiny model wagons weighing 99 grams and 132 grams and recorded was sent as a PARCEL!!! Just 2mm too thick to go through the stupid slot. £3.70 each 2nd class. Total and utter rip off, and it makes me feel sick about it. That's about £3.00 PROFIT each item. Shame on you Royal Mail. (read more)
★☆☆☆☆
“Annoyed”
Written on: 20/04/2013 by kate-marie (1 review written)
if i could leave no stars i highly would !! i was meant to receive a parce ltoday (20.04.2012) BEFORE 2pm and never received it.. i rang up at 10am, the woman the the phone said that the parcel hadnt been checked on the vans yet to ring back later, so i rang back an hour later, and the next female told me the parcel was on the van and will be delivered by 2pm... 1:45pm came so again i rang up and the guy on the phone stated the parcel was still on the vans it'll be will be NO LATER than... (read more)
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Showing 11 - 20 of 387 Reviews
★☆☆☆☆
“Small parcel size guide”
Written on: 20/04/2013
In order to comply with the new small parcel size guide, I ordered a batch of boxes which are 78mm deep but they will not go through the Royal Mail size guide. The Post Office staff measured the parcel and agreed that it was less than 80mm but still would not accept it as they insisted that their instructions were that it had to pass "without force" through the slot. We measured the slot and it was only 78mm. I took this up with Royal Mail and their reply was May I kindly advise that... (read more)
Spitfire20's Comment
Written on: 23/04/2013
What daft changes from April. Also within the size scale, it cost £2 less to send a same size package to mainland Europe than within UK. So the other way of putting it then is, if you send a package to a street round the corner from you compared with a same package to the Canary Islands, it is cheaper to send to the Canary Is. - so hillarious!
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★☆☆☆☆
“PARCEL FORCE”
Written on: 19/04/2013 by NUNU11ANDRE
TOTAL RIP OFF NEW CHARGES SO BAD. ITEM SMASHED TO BITS NO REFUND THEY JUST DONT CARE . OUT OF DATE SERVICE ,PAY EXTRA FOR ALL SERVICES TRACKING RUBBISH . DONT WASTE YOUR TIME USE A PARCEL CURIER (read more)
★☆☆☆☆
“One star too many”
Written on: 18/04/2013 by Angryatyourstupidity (1 review written)
This latest price hike has killed my eBay sales. As previously mentioned, a £2.70 parcel now is over a £5. Well done royal mail. You are obviously trying to kill off your post service. The time has come to sack yor bean counting brainiac. (read more)
★☆☆☆☆
“ebay drop & track”
Written on: 18/04/2013
Drop & Track is doddle to use and you local convenience store will be open 70 hours a week, not 10 like my PO. I personally have bought & sold 300 items a year for the past 10 years and RM got 90% of this business. I am just waiting for another "fat cat" pay out when RM fails!!!! (read more)
★☆☆☆☆
“charged for their incompetence, and now the new prices!”
Written on: 17/04/2013 by dalekcaan1963
Recently had to pay £5.20 just to send a small and incredibly light parcel. Absolutely ridiculous. Another incident, I had a long distance friend send me an item I'd bought from him, he asked at the counter which postage would be needed ect and they told him a stamp will be fine. He buys a stamp, sends it off, and I get a note in the post saying the item had insufficient postage. Not only did I have to go all the way out to the postage office, I was then told I had to not only pay for a... (read more)
★★★☆☆
“Increased parcle charges”
Written on: 17/04/2013
We sell on ebay. Since the price rise the heaviset item we post has gone up by £5.00. It will now cost more to post most of my items than the sale price. Because of the change I can send one of my heaviset items at a staggering cost of £13.35. But I posted one of the same items along with 4 other items of varying sizes this week and the cat was still £13.35. This hardly makes sense. Royal Mail will do so much danage to small susinesses, mine included, with their new pricing structure. I... (read more)
★☆☆☆☆
“PRICE HIKES DISGUSTING”
Written on: 17/04/2013 by becca1966
I HAVE BEEN USING ROYAL MAIL FOR THE LAST 5 YEARS TO POST ITEMS SOLD ON EBAY AS A COLLEGE FUND FOR MY CHILDREN. I THOUGHT THE PRICE HIKES LAST YEAR WERE STEEP BUT WAS LEFT SPEECHLESS WHEN I WENT TO POST A PARCEL 12cm x 18cm x 10cm WEIGHING 309g AND WAS ASKED TO PAY NOT THE £2.70 I AM NORMALLY CHARGED BUT AN EXTORTIONATE £5.65 INSTEAD MEANING I HAD ACTUALLY LOST MONEY ON THE ITEM SOLD. PRETTY SOON IT WILL BE CHEAPER TO SEND ITEMS BY TAXI THAN TO POST AN ITEM. I WILL NOT BE USING ROYAL... (read more)
★☆☆☆☆
“New prices are rubbish.”
Written on: 16/04/2013
I've recently sold a few things on ebay in order to fund a holiday. I priced the items postage from the royal mail website and listed them as such in the auction. Other items I auctioned with free postage and packing knowing how much it would cost. When I went to the post office at the end of the auctions however their prices were completely different. Suddenly the items that were supposed to cost £5.60 had gone up to £8. I was told that this was due to a price increase the week before.... (read more)
Gregtal's Comment
Written on: 16/04/2013
i am seething also, used my normal weighing tactics only to find the goalposts had been moved after listing, items that money could be made on, no matter how light over a certain size has now effectively killed the potential shame on royal mail, i hope you fail
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Bobjclark's Comment
Written on: 16/04/2013
The Royal Mail is still mostly owned by the taxpayer, everyone should complain to our M.Ps ( mine is already in by email and a complaint has gone to Vince Cable the minister responsible for RM Group through my MP) If we get enough questions going into Parliament we might get a U turn. So far I am using Myhermes for larger parcels , no problems so far
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★★☆☆☆
“HAVE A RETHINK!!”
Written on: 15/04/2013
As primarily an eBay seller, I have experienced the changes you have made since November2011, and I would say that none have been for the better. First you made pricing adjustments based on the weights, now you are making pricing adjustments based on size!! Personally, I seriously believe that if you don't have a rethink about the new pricing structure, you are going to lose a lot of business. (read more)
Bobjclark's Comment
Written on: 16/04/2013
The Royal Mail is still mostly owned by the taxpayer, everyone should complain to our M.Ps ( mine is already in by email and a complaint has gone to Vince Cable the minister responsible for RM Group through my MP) If we get enough questions going into Parliament we might get a U turn. So far I am using Myhermes for larger parcels , no problems so far
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★☆☆☆☆
“I AM PAYING TO HAVE MY GOODS STOLEN”
Written on: 15/04/2013 by alanman
I can understand why Royal Mail customers are leaving in droves , It would serve RM right , No such thing as lost in the post they have been nicked I had 8 go missing in the same week after posting in our local street corner post box , I rang and complained and was told that they did have a problem with this box as it had been emptied an hour late the previous day , So what WHERE ARE THEY RM This was over £100 of my stock Even if they do arrive RMs latest scam is to ask for more... (read more)
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Showing 21 - 30 of 387 Reviews
★☆☆☆☆
“Daylight Robbery ”
Written on: 15/04/2013 by DanDillon (1 review written)
Good Afternoon I would like to complain strongly about the recent increases to RMs parcel pricing system. Since April 1st 2013, anyone who wants to send an item bigger than a small pizza will have to take a price increase of around 100%. This is totally disgusting, RM are losing money hand over fist as it is and now they have lost ALL of my parcel business to rivals who can offer competitive pricing. How dare they charge well over £5 for a basic service, for parcels as light as a... (read more)
Gregtal's Response to DanDillon's Review
Written on: 16/04/2013
i totally agree, from now on when eyeing up items i think i can make a quid or 2 on i will have measure if they fit in the palm of my hand or not, its a joke
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Gregtal's Response to DanDillon's Review
Written on: 16/04/2013
i totally agree, from now on when eyeing up items i think i can make a quid or 2 on i will have measure if they fit in the palm of my hand or not, its a joke
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Bobjclark's Response to DanDillon's Review
Written on: 16/04/2013
The Royal Mail is still mostly owned by the taxpayer, everyone should complain to our M.Ps ( mine is already in by email and a complaint has gone to Vince Cable the minister responsible for RM Group through my MP) If we get enough questions going into Parliament we might get a U turn. So far I am using Myhermes for larger parcels , no problems so far
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★★☆☆☆
“Recorded delivery? What a joke!!!!”
Written on: 15/04/2013
I often sell items on Ebay and due to Royal mail losing parcels I now usually post by recorded delivery. When I pay for recorded delivery I expect that to mean that I can go on the RM website and see if it has been delivered? However in the last month 6 of my parcels are still showing as not delivered, even though I know they have thanks to the honest buyers. I pay an extra 90p for it to go recorded delivery and I expect the service I have paid for!If you ring customer service they can only... (read more)
Bobjclark's Comment
Written on: 16/04/2013
Send a separate complaint form for each item using seperate envelopes, its form P58, even though there is no tick box for this particular complaint just attach a covering letter as the signed for service does promise online confirmation of delivery. Sometimes you just get a cheque back but on several occasions I have received a book of 6 1st class stamps as compensation worth £3.60.
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★★☆☆☆
“New pricing is far too expensive!!!”
Written on: 14/04/2013
We have been using Royal Mail for years but due to new pricing will now have to take our business elsewhere. (read more)
Loobyloo1950's Comment
Written on: 14/04/2013
I have also decided to boycott the Post Office, their price sizing is rediculous. A Small vase weighing a couple of hundred grams but when parceled is over the 8cm depth size would not cost £5.60. FORGET IT!!!
i'LL GO ELSEWHERE.
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★☆☆☆☆
“Do Royal Mail Have a Death Wish ????? !!!!! ”
Written on: 13/04/2013 by sillyprice (1 review written)
As a small business seller I use slightly oversized A3 envelopes to post my products in. Now due to Royal Mail's stupid, greedy price hikes and ridiculous, specific stipulations regarding parcel size, I find my envelopes 1cm, yes, 1cm oversized! I am now spending my free time and more money on parcel tape for sticking them back together! I am cutting down my existing envelopes by 1cm so that I can comply with their stupid size restrictions!! It's either this or ask my customers to pay... (read more)
Bobjclark's Response to sillyprice's Review
Written on: 15/04/2013
The Royal Mail is still mostly owned by the taxpayer, everyone should complain to our M.Ps ( mine is already in by email and a complaint has gone to Vince Cable the minister responsible for RM Group through my MP) If we get enough questions going into Parliament we might get a U turn. So far I am using Myhermes for larger parcels , no problems so far
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★☆☆☆☆
“Rip off Royal Mail ”
Written on: 13/04/2013 by srds123
Can't believe the price hike! I am someone struggling to make ends meet so sell a little on eBay. I recently posted a bar of soap in its lightweight box to be told it would cost over £5!!!! Disgusting! Plus the effort you now have to go to to work out how much to charge is ridiculous and when combined with a busy working life not going to bother with what I once considered a great British service. My local post office said they are embarrassed to tell people the new prices and that thre is... (read more)
★★☆☆☆
“Mediocre management”
Written on: 13/04/2013
I understand that they work from John o Groats to Lands End and all UK Islands between but they still need to do a better job tracking and delivering. Personally I am writing this revue as they have lost or not delivered a posted cheque and invoices. (read more)
★☆☆☆☆
“ABSOLUTE DISGRACE - ROBBERY”
Written on: 12/04/2013 by squidgy (2 reviews written)
Apart from all the official government mail going missing more often than not, for a long time I have believed there is no point to thier first class system, it doesn't exist! Recently discovered the new price hike and I am thoroughly disgusted. As a child I recall post being delivered in the morning, well before people went to work and first class mail was delivered the next day. Today it is like playing roulette with your mail. They have priced themselves out of the market and I will be... (read more)
Kenpatel2008's Response to squidgy's Review
Written on: 12/04/2013
hi buddy,i am in the same boat as you, i agree with you 101%,if you do come across one please drop me a line
royalmail is holding us at ransom.
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★☆☆☆☆
“Total rip off”
Written on: 12/04/2013 by KeepGlamandRockOn
£5.20 to post a magazine, you've got to be kidding. That was the standard class price and it wasn't a particularly heavy magazine. Complete rip off, I'll be looking into cheaper alternatives. (read more)
★☆☆☆☆
“Disgraceful price rise”
Written on: 12/04/2013
I run a small business from home and was shocked to find out the a parcel which previously cost £2.20 to post is now going to cost £5.30. I will be using MyHermes for all my business parcels from now on. Cheaper than Royal Mail and better service. (read more)
★★★☆☆
“Costs and losses”
Written on: 12/04/2013
Over the passed couple of months I have used Royal Mail a lot, the majority has been delivered however, three recorded delivery letters have gone adrift and now a parcel. I need to refund the buyer of the parcel as a week has passed since I posted. When I advertised the item 1st class covered my item up to £50, when it sold that had dropped to £20 due to price changes so I'm out of pocket and can't even submit a claim for 15 days from postage date, then it's hit or miss as to whether it... (read more)
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Showing 31 - 40 of 387 Reviews
★★☆☆☆
“Parcel pricing policy”
Written on: 12/04/2013
It seems such a shame Royal Mail can't seize the moment,as far as mail volumes being in decline,you would think they would want to secure an area which is expanding ie parcels.The postmen deliver to every address daily,they have the infrastructure in place,so why oh why are they charging over 11 pound to send a parcel 66cm long and 0.6kg in weight??Im a postman and just can't believe I'm using a competitor who is over 7 pound cheaper.People aren't stupid they will find other cheaper ways to... (read more)
★☆☆☆☆
“happy xmas royal mail your stuffed”
Written on: 11/04/2013 by munch7498 (1 review written)
price increases a total joke i still go in my local post office and the very nice ladies there always ask what i am doing since the price increase as i switched to my hermes ,to be honest they look bored hardly any parcels behind the counter now and one woman who was in there today with parcels to send wieghed one was told the the price and told the nice lady behind the counter to **** off and stormed out this is happening everyday to them i was told royal mail you have done it this time... (read more)
Bobjclark's Response to munch7498's Review
Written on: 12/04/2013
No good complaining to post office staff not their fault, everyone should complain to their M.P's. Vince Cable is the minister responsible for the Royal Mail group he is the one who should be getting the complaints, or complain to Postal Review Panel Freepost that is all you need to put on the envelope.
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★☆☆☆☆
“Shame on Royal Mail!”
Written on: 11/04/2013 by Smalltimeebayer (1 review written)
A total farce. I just lost money selling a couple of pairs of trousers on E Bay not having realised how ludicrously small the dimensions now are. One way to reduce packet size is to vacuum pack it - but this means another layer of plastic: a great contribution to waste reduction (not). I have always used Royal Mail: but, if you are bothering to listen to your c customers - you should be ashamed of yourselves. I assume you do not want this business any more and are happy to hand it to your... (read more)
★☆☆☆☆
“RIGHT ROYAL RIP-OFF!”
Written on: 11/04/2013 by itsamugsgame (1 review written)
Since April 1st 2013, anyone who wants to send an item bigger than a Pizza will have to take a price increase of around 100%. Since then, my local Post Office has reported a 50% drop in parcels received while my local Collect+ drop off shop has seen their business double. I would suggest that all customers, if possible ditch the Royal Mail in favour of either: collectplus or parcel2go. In addition, pleased write a letter of complaint to Royal Mail. They will only send a generic reply but... (read more)
★★☆☆☆
“Need urgent review on prices!!!”
Written on: 11/04/2013 by Danny881979 (4 reviews written)
I've used Royal mail for many years and found them to be quite good for sending parcels. However the recent price hikes have really made them an unviable option for sending items that are anything from medium size upwards - I mean £8.00 for something that Hermes can send for £4.20!!! Royal mail used to charge about £4.00 - £5.00 for the same thing as recently as last year so I can't see how they can increase it by £3.00??? I'm sorry but thats just not acceptable and it needs urgent... (read more)
★☆☆☆☆
“Royal Mail Parcel Sizes”
Written on: 11/04/2013 by bobjclark (2 reviews written)
The new Royal Mail small/medium packets sizes are joke , what can you get into a box 8 cm deep, a box up to 16cm square qualifies as a small packet but this is hidden away on the new price list in minute writing. In some cases the new 2nd class prices packet have risen by 136% from the 2012 price list. Make our government work, Royal Mail is still a publicly owned company and the minister responsible is Vince Cable, write/email your MP and ask them to question Mr Cable over these massive... (read more)
★★☆☆☆
“Tiny parcels are cheaper at the corner shop!”
Written on: 10/04/2013 by tinkerstale (1 review written)
Since Royal Mail changed their sizing policy it is now cheaper to send some packages to France than to the next village. All my packages over 8cm deep now go by Collect Plus @ £4.00 (drop off at the corner shop - opens at 7am & closes at 11pm) or via Hermes (collected from your door and tracked) @ £3.30 o £4.00. Check out Parcel2Go for great prices. I sell on ebay and through my own site and am saving a fortune (read more)
Bobjclark's Response to tinkerstale's Review
Written on: 11/04/2013
Do as I have done write and complain to your MP, you should be able to it by email. RM is still a publicly owned company , the minister responsible for RM group is Vince Cable , make enough complaints and we might get action.
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★☆☆☆☆
“Legalised Robbery”
Written on: 10/04/2013 by theguitarman35 (1 review written)
Used royal mail all the time to send different items ive sold in ebay. I dont own a business I just sell items we dont use or need in the house anymore to bring in some extra money for the family. Normally my parcels go for £2.20 second class. I recently sold a music book this week took it to the postoffice and they charged me £5.60! now I am £3.40 out of pocket. I feel this new system is to aid businesses and not the average person who sells on ebay, its designed to hit us the hardest... (read more)
Bobjclark's Response to theguitarman35's Review
Written on: 11/04/2013
Do as I have done write and complain to your MP, you should be able to it by email. RM is still a publicly owned company , the minister responsible for RM group is Vince Cable , make enough complaints and we might get action.
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★☆☆☆☆
“Finding a cheaper service”
Written on: 09/04/2013 by 28hef (1 review written)
I find it diabolical that these postage prices have risen again without public consent, but I also find your postal sizing an absolute headache. I am not a business and try to sell thing on ebay to bring in a little more income for my family. You have just put this to an end. As most of my items were a bargain but now a £2.50 item would not be a bargain with a £5.65 postal bill. I will now be finding alternative postal services. Is RM a private business or a publicly owned one? Something... (read more)
Theguitarman35's Response to 28hef's Review
Written on: 10/04/2013
totally agree with you, if i had sent my item today with a private courier i would have saved £1 of my own money
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★☆☆☆☆
“How to remove customers fast !!!”
Written on: 09/04/2013
Where to start. New Parcel Prices - ridiculous To introduce a volumetric weight and dimension policy for small / medium parcels weighing less than 2 kilos is business suicide. You have overnight practically doubled your prices. I can no longer send an item larger than 4" square even if it weighs practically nothing, I am not going to send an item that cost £2.70 a few weeks ago and is now classed as a medium parcel costing £5.65...are you serious !! The aim of the game is to increase... (read more)
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Nevillestyke's Response to 007spyguy007's Review
Written on: 02/05/2013
If the items were paid for with PayPal, then you might be able to claim the value back from them.
007Spyguy007's reply to Nevillestyke's Comment
Written on: 02/05/2013
thank for letting me know. I just paid on my DD card at the postoffice counter, should have used my Credit Card then I am covered. I just did not think it was going to be a problem and thought I was covered because they told me to pay extra to be covered.