Royal Mail Reviews

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★★☆☆☆
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Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“useless postal service ”

Written on: 16/06/2016

Ordered a package that should of been here in two working days via Royal Mail but didn't get to me, and when I booked for redelivery on the Royal mail sits for Saturday I waited in all day, it didn't come.. So called up to tell them and let them know I have a confirmed email for the redelivery, I was told to try book again. So I did, asking for it to be delivered to local post office so I can pick up after work, I call Royal Mail head office the day before it was due for delivery they confirmed… Read Full Review

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★★★☆☆

“Poor service ”

Written on: 09/06/2016

So Royal Mail had lost a package I delievered to a family member in another country in the EU and when I asked for compensation I didn't get it. Royal Mail said I should have tracked it but why do I have to pay extra in order to keep my package safe and in good hands. That was my money gone to waste. Every delivery should be sent safely to its destination whether it was paid extra to be tracked or not. At the end of the day, it was goods that I had bought with my money which I trusted Royal… Read Full Review

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★☆☆☆☆

“Pure Rubbish”

Written on: 06/06/2016 by Fanning12 (1 review written)

Royal Mail 48, 2 to 3 days.....now on day 5 and still no sign. Just found out it has at least finally reached the city I am in. We required this parcel a day ago and ordered in plenty of time to receive it in time, that was until royal mail got hold of it!… Read Full Review

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★☆☆☆☆

“Signature required note left - but we were in!”

Written on: 11/05/2016

So for the 4th time I find a 'sorry you were out, signature required' note for a parcel left along with the letters posted through letter box. But this time I was watching and caught up with such a dedicated 'postie' a few doors down. And yes he did have the parcel in his bag. Conclusion: it must be far less hassle to fill out a 'sorry you were out, signature required' note than to knock on the door, get a signature and deliver the parcel! Why use Royal Mail at all?… Read Full Review

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★☆☆☆☆

“unacceptable experience ”

Written on: 27/04/2016 by Dillon12 (1 review written)

I am waiting for a parcel from CHINA...end of march my post office received this parcel but....NOBODY TRIED TO DELIVERY THIS PARCEL !!! No post man with my parcel, NO notification from post office that I should collect this parcel !! I am at home every day !!! After 18 days post office returned this parcel to national return center and...NOBODY from this centre tried to contact me for next 6 days !! After 6 days they returned this parcel to CHINA !!! yes..TO CHINA !!!!!!!!! INSTEAD OF ANYONE… Read Full Review

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★☆☆☆☆

“I paid for check and send for my passports to be sent...”

Written on: 16/04/2016 by 252Barry (1 review written)

I paid for check and send for my passports to be sent thats the first bit then 4 weeks later I paid for recorded delivery for supporting documentation to be sent to the passport office - 2x birth certificates, 2x change of name deed and a driving licence almost two weeks later it has mysteriously disappeared and never been received. ALL original copies I am now told I will need to change me and my daughters name again via deed poll as the first ones were done at solicitors who destroy after 6… Read Full Review

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★☆☆☆☆

“whether you get your item is a lottery ”

Written on: 15/04/2016 by Rossq90 (1 review written)

I have received 7 packages from royal mail,in one package the contents were destroyed from being crushed,the second never arrived,3 of them arrived over a week after when they were supposed too......this is a criminally bad company… Read Full Review

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★☆☆☆☆

“4 letters s.h.i.t”

Written on: 09/04/2016 by Haystk495 (1 review written)

Don't use royal mail as they are utter rubbish been over a month now and I still have not received my parcel no refund either… Read Full Review

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★☆☆☆☆

“loose you goods and make it hard to claim your money”

Written on: 06/04/2016 by JacobyStevenson (1 review written)

as a business my customers count on me to get there good to them safely unfortunately on far too many occasions royal mail loose them and come up with many false excuses because they cant be bothered helping! they have lost me so much money and don't even care- do they get done for careless services?? NO they don't they just ignore you until you go away :( The claims section is made long and the wait to hear back from them (if they do at all)is shocking. The queen would be disappointed in… Read Full Review

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★★★★★

“another speedy delivery ”

Written on: 25/03/2016 by LPittenweem3131 (1 review written)

Safe and secure service, always fast delivery thanks again… Read Full Review

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★☆☆☆☆

“Send a package posted by 1st class signed for, package...”

Written on: 22/03/2016 by Barton146 (1 review written)

Send a package posted by 1st class signed for, package never arrived. After sending over 10 emails, 3 months later I got a answer from royal mail stating that the package is lost and I'm not entitled to be compensated because I've posted the item in regular cardboard box not original item box !!!!!!!!!!???????? I got No item, No money and they are laughing to my face! That's sick! Stay Away! Do not use this service!… Read Full Review

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★☆☆☆☆

“1st class signed bad service..never use again”

Written on: 11/03/2016 by 1985Sinclair (1 review written)

Sent an important letter 1st class recorded delivery on morning of 5th feb Still not delivered 9th feb.. on checking with id code its on the way ...lady on customer service also checked and said it has not even attempted to be delivered yet!!… Read Full Review

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★☆☆☆☆

“Possibly engaged in criminal activities”

Written on: 09/03/2016 by GradySutherland (1 review written)

Just because they have the word 'Royal' in their name does not mean they deserve respect. The UK will be doomed if this represents the country. When I buy books online from the UK, some of them send them to me through Royal Mail. I have been buying many books from Book Depository. For every several dozen items sent, only one gets lost, and a few come really late. Technically speaking, these errors may be due to the sender, Royal Mail or the Post Office in my place(and me, if you find me not… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 27/02/2016 by Bakerza413 (1 review written)

Sent a letter recorded delivery on 20/02/2016 it was delivered on 24/02/2016 only sent it recorded because Royal Mail cannot be trusted to deliver your mail .... This is proof ... Diabolical service… Read Full Review

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★☆☆☆☆

“Somebody needs a geography lesson”

Written on: 25/02/2016 by wbStevens430 (1 review written)

Sent a parcel to Japan Track and Trace, on 2 Frebruary. Since then it has been traced to".......on its way to Spain and Canary Islands" this destinatin has remained the same everyd time I check. It hasn't shifted, it was addressed correctly with zip code. My post office were spot on, correct address on receipt. This parcel contains a dress for a little girl who must be disappointed by now. 21 days and no sign… Read Full Review

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★☆☆☆☆

“Don't use Guaranteed next day recorded delivery”

Written on: 15/02/2016 by Mawds (1 review written)

Sent important legal documents to my solicitor, yet again, for the second time they have not arrived 4 days since posting (Ex Sunday) this happened the first time, but as it was over the Xmas period I gave them the benefit of the doubt, although it cost me hours to sort out, and missed my deadline for my solicitor. Why I chose to use this service again is beyond me now, my documents still not arrived, and getting in a panic.,as the required forms have been signed by someone now passed… Read Full Review

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★★★★☆

“confusion over prices”

Written on: 07/02/2016 by Santiagoh255 (1 review written)

this week i sent 3 Vynal LPs at different times all weighing the same , i was charged 3 different prices first one was £2 80, second one £4.40 , third one was £3.90, all first class signed for WHY ? All got delivered the next day… Read Full Review

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★☆☆☆☆

“Shambles since privatisation ”

Written on: 28/01/2016 by Makenna427 (1 review written)

We used to have a cheap and reliable postal service until they were sold off a a bargain price, now the costs have risen sharply and the service has deteriorated beyond recognition. It seems that Royal Mail now find it impossible to deliver a first class letter the next day but are still happy to charge for this service. … Read Full Review

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★☆☆☆☆

“Royal Mail International Tracked and Signed Service”

Written on: 18/01/2016 by LeslieWare1957 (1 review written)

I passed some documents to Royal Mail International Tracked and Signed service on the 23rd December 2015. The item could not be delivered to the recipient, possibly not the fault of Royal Mail. Royal Mail then sent the item to their National Return Centre (NRC) on the 4th January arriving on the 14th January! Attempts to have the item returned to me were futile as I was told I had to first wait for the item to arrive at the NRC. Once it arrived I was told that the only way I could get the… Read Full Review

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★☆☆☆☆

“FIRST CLASS SIGNED FOR SERVICE - RUBBISH”

Written on: 13/01/2016 by maureenwhiteley (1 review written)

I recently returned a very important set of documents including Doctors Letters, Consultants Reports together with Completed Application Form for PIP back to the DWP in Wolverhampton. Because it was time sensitive, I decided to pay for "First Class Signed For" - what a mistake using Royal Mail was. The item was posted on the 4th January 2016 and eventually delivered 7 days later at it's destination. Now we have also exceeded the the time sensitive date of the 7th January when this document had… Read Full Review

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