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| Value for Money | 5/10  |
|---|---|
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.7/10  |
Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
Full review by
Guest.
on 17th Sep 2008
User Rating : 6
Respect :
0
Good Points: I have just started using the parcel service a lot as i began to sell on Ebay and, up to now, I haven't had one go adrift and I have used a mixture of recorded and non recorded in all shapes and sizes. I do pack fragile items well though and use tape with FRAGILE on it all over the parcel!!!
Bad Points: The service you receive (or not!) at the post offices! They can be rude, unhelpful, at times not enough staff so on a busy day when you can't spare time out of the offices it drives you mad having to wait for at least 20 minutes and I feel they couldn't care, make you feel like you are being a nuisance if you bring in more than one item etc. etc.
General comments: Since Royal Mail shut down so many post offices and transferred them to W. H. Smith the service has gone down a huge amount I feel. I would always try to use the small post offices, just to keep them open, but now W.H. Smith staff (which is what they are not post office staff) really give the most atrocious service I find compared with Royal Mail.
I am not sure what the agenda is with the Post Office but it's like a lot of other things in this country - gone to the dogs!!!
Use your local post office or lose it!
Guest.'s review and ratings | 235 words
Review by
The Don Of Reviewers
on 31st Aug 2008
User Rating : 5
Respect :
0
Royal Mail are good to send parcels with cheaply, if they don't get lost! If the other person underpaid you have to pay amount to cover the parcel and £1 handling fee! It is stupid I think as paying for the item to be in their warehouse for a few hours the other person should be told to pay but we still get the item!
The Don Of Reviewers's full review | 91 words
Review by
kiyawhite
expert review 
on 28th Aug 2008
User Rating : 7
Respect :
0
Royal Mail is simply one of the backbones of the UK. For a long time it had been the official organisation used by the richest and the poorest for the delivery of mail, packages and parcels.Royal Mail's standard mail delivery is outstanding. 20p (Royal Mail 1st Class standard) is what I'd pay to send a letter from the southern-most point of Britain to the northern-most point, also knowing that it will take no more than 2 days to get there. If I were a cheap-skate, I could pay 10p and know that s ...
kiyawhite's full review | 562 words
Review by
cmcnunes
on 16th Aug 2008
User Rating : 0
Respect :
0
Recently, in order to take advantage of online special promotion and offers I purchased a few items, supposed to be delivered by the Royal Mail.
Of course, If nobody is at home by the time of the delivery, they leave a card where you can read the time the postman was there, the type of parcel (envelope, special delivery, packet, box) and what to do.
In this case I had to ring the royal mail, spend money on a phone call to an answering machine that seems to spend more time telling you about offer ...
cmcnunes's full review | 215 words
Review by
jsmith1981
on 13th Aug 2008
User Rating : 0
Respect :
0
Royal Mail have left one stock item out in the wet weather onc, which was damaged and had to be returned requiring more paperwork than needed.They once sent back an item I wasn't made aware of at all had weeks of chasing up with them resending it to find that they where still holding it at the delivery office. Overall my experience with them is very poor lately.
jsmith1981's full review | 125 words
Review by
Guest.
on 9th Jul 2008
User Rating : 8
Respect :
0
On ebay (because of some horror stories posted on the internet) I started using Recorded Delivery to get independent proof that items had been delivered - just in case a bidder tried "pulling a fast one". Unfortunately too many items of delivered mail I sent were not entered on Royal Mail's Track and Trace Service even though I am confident that all the items were delivered. So, I have not had my independent proof of delivery on quite a high proportion of mail sent by Recorded Delivery (about 20 ...
Guest.'s full review | 262 words
Review by
hrithkomol
on 1st Jul 2008
User Rating : 1
Respect :
0
I have been making complaints about the card leaving practice since 2005 but never received a satisfactory final response from Royal Mail, let alone a resolution. Instead, all these years they kept doing this. Even at times in 2005 I lost recorded delivery items, that I bought on eBay, and despite Royal Mail's admissions that the items were lost, I never received any compensation.
Now, there is something new to this, in last couple of months I received at least 9 cards stating letter/packet is t ...
hrithkomol's full review | 135 words
Review by
catfordken
on 16th Jun 2008
User Rating : 0
Respect :
0
Regarding getting my mail, its hit and miss if you get same postie and the time it arrives could be anytime between 6am and 6.30pm, it used to be us the customers who moaned now I even hear posties about the long days they do. I want the good old fashioned royal mail back!
catfordken's full review | 56 words
Review by
AUK
on 16th Jun 2008
User Rating : 0
Respect :
0
We've had all sorts with Royal Mail over the last few years. We received mail in 2008 dated 2006 with no explanation.We have received other peoples mail.Our mail has arrived open.Some mail, including recorded delivery, never got delivered.Recorded delivery items to us have just been put through our door and they didn't ask for a signature.We've had rude delivery people.Customer service helpline poor.I could go on here with lots more examples & I have evidence to back it all up too! But I don't t ...
AUK's full review | 133 words
Review by
Guest.
on 2nd May 2008
User Rating : 4
Respect :
0
Redelivering mail is my gripe at the very present moment. Today I tried to phone several times starting at 8.05am without any success. I was constantly told, whilst on hold, that it would be faster and more effecient if I communicated through Royal Post website- www.royalmail.com/redelivery.
Guest.'s full review | 103 words
Review by
steflas
on 13th Apr 2008
User Rating : 10
Respect :
0
Fab service would recommend Royal Mail the local postie to anyone. If you are expecting a packet you can even ask the postie if he has anything for you. More of a personal service then Parcel net who are shocking to contact and charge for Saturday or am/pm delivery even though sender has already paid.
steflas's full review | 96 words
Review by
davidfthorn
on 8th Apr 2008
User Rating : 0
Respect :
0
Royal Mail Redelivery Service: Royal Mail has brought their redelivery service in to the 21st century (or maybe not?).
When the postman can't deliver he leaves a card and it was always the case that you phoned the sorting office to arrange redelivery or went to the sorting office to collect. No problem with that except the cost of a phone call to an 0845 number, which bugs me as I get free calls to all normal 01 & 02 numbers.
So, Royal Mail has now offered a web site service that allows you t ...
davidfthorn's full review | 245 words
Review by
j3m3s
on 12th Mar 2008
User Rating : 3
Respect :
0
I read that one of the reviews said to send recorded delivery, I have sent 2 recorded and one first class in the last month and not one has been received, it seems unbelievable but true. I have used track and trace with no success, and they were all to the same place.
j3m3s's full review | 58 words
Review by
twiggy123
on 30th Jan 2008
User Rating : 0
Respect :
0
Once item has been returned to Delivery Office you have up to 2pm to go & pick it up. How many workers finish at 2pm? I don't. Then the card informs you you to call a number at the office, costing money. Only to be informed on the phone by a pre-recorded message that they will only answer the phone "during Office hours" up to, guess what...2pm.Needs to have it's monopoly broken.
twiggy123's full review | 73 words
Review by
postmanpat
on 5th Oct 2007
User Rating : 8
Respect :
0
I am an E bay trader and have used Royal Mail for five years. In that time I have posted several thousand items and they have all been delivered safely. What more do I need to say.
postmanpat's full review | 62 words
Review by
hoppity55
on 1st Oct 2007
User Rating : 10
Respect :
0
Cannot praise royal mail enough never had a problem with either deliveries or sending mail or parcels the thickness of envelopes issue could have been handled better but people are getting used to it but I had two people under price there stamps and it cost me two quid for 12 pence of stamps 2x6p stamp. I love them and will continue to use them 500 plus items from ebay and not one gone adrift one broken a glass item wrapped by children sold by idiots not bad record and all the posties know I am ...
hoppity55's full review | 112 words
Review by
DSK
on 26th Jul 2007
User Rating : 10
Respect :
0
I use Royal Mail Recorded and Special Delivery services for business use, have done so for the past 3 years. The prices have always been the most competitive with the added bonus of convenience as there are many post offices and delivery offices nationwide.
To date, I have never been able to fault the service and all of my customers have been pleased with the delivery of their products. All of the products that I have dispatched worldwide have been delivered promptly without any customer ...
DSK's full review | 121 words | 1 comment added.
Review by
Kurt Winkle
on 27th Oct 2006
User Rating : 9
Respect :
0
My local post offices and postal delivery people are very friendly and provide a good service. The only issue I have had with Royal Mail is with resolving a lost item enquiry - it was then I realised how poor their customer service communication was.
Kurt Winkle's full review | 50 words
Review by
boote
on 10th Jul 2006
User Rating : 5
Respect :
0
I think the Royal Mail provide poor service. The local postman has bad manners, bad attitude and negligent drops of registered items at the front door.
Website track item isn't compatible to Mozilla and Firefox.
boote's full review | 48 words
Review by
ERP Guy
on 21st Apr 2006
User Rating : 8
Respect :
0
The regular postman is great and friendly, and is mindfully on knocking with deliveries early in the morning Most of the staff at the local post offices are friendly and helpful.
Have used the Post Office to send Ebay deliveries and not had a problem.
Have noticed an increase in mail for other people when the regular postman is away.
ERP Guy's full review | 75 words
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