Royal Mail Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
524
16% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Royal Mail - Ask a question now

Media Gallery for Royal Mail

Royal Mail

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Royal Mail are useless MYHERMES !!!!!!!”

Written on: 07/04/2015 by SickofcrapserviceUK (1 review written)

Just would like to say that I am sick of Royal Mails unreliable unpredictable service and over priced rates, I mean for instance... I send 1 pair of stockings out to an address 40 miles from where I live which I sold on ebay, my customer does not get them !! I loose the custom and get bad ratings, to get them back in the post 5 weeks later with a label on them saying I underpaid by 11p and I put a first class stamp on it (62p) I mean these are the thickness of a letter and weigh no more than my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A 1st class letter came opened !”

Written on: 21/03/2015 by ctNewton466 (1 review written)

1st class royal mail letter came opened some of very important paperwork is missing and the someone just stick piece of duck tape to close the envelope. A terrible experience. Royal mail shame on you!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“VERY POOR SERVICE”

Written on: 20/03/2015 by Kevin476 (1 review written)

What ever you do , don't ever have a package or parcel sent to you with the wrong address on it, as you will never get it back, even if you ordered it, paid for it, and it has your name on it. Even though you technically are the legal owner of it. You may even be able to show the invoice for it, have the tracking number for it, and know exactly what is in it and it has your name on it. The jobs worth at the Post Office WON'T let you have it. None of them have any common sense what so ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible ”

Written on: 11/03/2015 by wilko50 (12 reviews written)

I have had numerous items 'lost' by Royal Mail. These include Phone, jewellery and much else. The complaints procedure is a joke. It makes you wonder if the management collude with the staff.If you want anything to get anywhere it must be tracked and signed for. It used to be a serious offence to tamper with or even worse steal Royal Mail items but these days nothing seems to matter. They should privatize the whole thing and punish the bad apples… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“thieves”

Written on: 04/03/2015 by hans1982 (1 review written)

in the last 3 months i had 2 out of 2 orders shipped from uk in smallparcels lost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Worth paying the extra for sure, knowing it will get...”

Written on: 06/02/2015 by KolbyWilliamson (1 review written)

I live 3 1/2 miles from a road, up a mounting in a forest in WALES, other than snow in the Royal mail ALWAYS get to me, where as only a few courier guys will bother, myhermes, UPS, Parcel2go are (not aloud to say on here) & that is putting it lightly, check out their reviews, it will make you wonder how they survive, Royal mail 1st time every time for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Postman's duty is from delivery officer to letter box only”

Written on: 29/01/2015 by britishconsumer (12 reviews written)

Unfortunately we live in a residential area plagued with kids constantly ringing door/gate bells and running away. Therefore we have a notice outside beside our letter box requesting deliveries that needs signing for to either ring/text us, both landline and mobile telephone numbers given and we always give a tip of approximately £3 for the phone call as well as their effort to call us. Sometimes the postperson peers over the fence to get out attention. We have lived here for 7 years and the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Right on time!”

Written on: 19/01/2015 by Aguirrewd403 (1 review written)

Fast delivery! I ordered a package to be sent from Banbury, UK to New Zealand and it came within 6 working days of purchasing the item! My package has not been damaged at all. Overall I'm relieved as I was told via email to allow for 4-14 working days from the time it was dispatched - It was probably only just 4 days from time of dispatch. Postage was only 12.90 pounds too, which is a good price. Thank you Royal Mail, I am able to give my boyfriend his birthday present on time! Happy days!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“First class now second class, pathetic collection times”

Written on: 11/01/2015 by nkLyon1972 (1 review written)

All my local post box's now have a 9am last collection on them, which now means if i post a letter out around dinner time it will not get collected untill 9am the next day instead of the last collection which was 4.30pm for me. Which to me is a second class service. I now have to drive to the main post office to send mail out for 1st class next day service. At 62p first class stamp is a complete disgrace soon as it now costs more to post them out in fuel as i have to drive and do the job for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 23/12/2014 by Leif (6 reviews written)

Over many decades I have found Royal Mail to provide excellent service. Their parcel service is not cheap but it is reliable and the depot is nearby if I was not in and need to collect. And the staff are friendly. Problems? Yes, when I lived in Luton I lost several items sent to me. Unfortunately a few staff are light fingered. Special Delivery is more secure, and worth it for high value items. I hope privatisation does not destroy the service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless”

Written on: 05/12/2014 by Moniquea119 (1 review written)

Had numerous problems with Royal Mail. They are the most unreliable and uncaring service ever. No matter what the complaint is, they will try to wriggle out of any responsibility. My biggest complaint is the redelivery service (or lack of it). First of all they require 48 hours before they can redeliver or you can collect it, when you fill in the online form for the redelivery they ask for a phone number (mandatory) but despite them having problems redelivery my items did they call...NO! The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“LOST PARCEL YET NOT REIMBURSED THE £13.95 IT COST TO...”

Written on: 02/12/2014 by Krystal191 (1 review written)

I sent a parcel to Estonia and it somehow ended up in Australia. I have spent over 15 minutes on the phone to customer services trying to sort it out and am having to pay for the call as they wouldn't phone me back. An 0845 number so I bet that wasn't cheap. I have been told that if the parcel is lost I can claim for the contents of the parcel but won't be reimbursed the postage. The parcel cost me £13.92 to send so how is it that I am paying for a service I didn't get? I asked for an email… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“From Hero to Zero...”

Written on: 29/11/2014 by GeorgiaMacPherson (1 review written)

Once the best postal service in the world, now by far the worst. Not content with its unfair commercial advantage of exemption from VAT (robbing the Exchequer of public funding) and lumbering its customers (taxpayers) with its overgenerous pensions black-hole of £10.6bn, Royal Mail does nothing but constantly whinge about its Universal Service obligations. This workshy, institutionalised and officious outfit seems to think it can now play at being PC Plod - rather than Postman Pat - by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“sign for delivery”

Written on: 11/11/2014 by Dakotaw152 (1 review written)

I noticed when selling on EBay Most of the letters I send do no get signed for. But I still getting feedback.So they must of got there and not got signed for. What is bad about this is I am paying extra for a service which I am not getting half the time.I can not understand how this is happening… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Need To Shape Up”

Written on: 10/11/2014 by AdrienneBateman (1 review written)

They failed to deliver a special delivery item - again. Don't expect them to deliver Friday unless first thing. They all chill out for the weekend Friday lunch. 

The service is poor. There isn't even anyone to speak Friday 5pm - Monday. So if you don't get your parcel...tough. 

Royal Mail, you really need to shape up. You have competitors who are efficient and deliver the goods. 
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Telephone request for redlivery of parcel with Royal Mail”

Written on: 03/11/2014 by LeonidasWilliamson176 (1 review written)

A non-regular postman,rather than leave my parcel with a neighbour,left the usual red bordered card for collection/redelivery. I called the number on the card ,an 0345 (££££) number only to be given the same info written on the card by the RM auto reply and rather than connecting me to the local branch, requested I look online. I tried to firstly complete the redelivery info form,but that wouldn't advance to the next page ! Then completed a complaint form hoping that I'd receive a quick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Examination”

Written on: 01/11/2014 by Middleton241 (1 review written)

Well. my package was late, first a week, then 2. found out that it was being Examinated, Oh dear god, why me why me, i thought, but then i got the bright idea to Email them. But there was no contact to be found, ive been searching for about an hour and now ive given up. I do see the point in Examinating some packages, but this was a small one with only carton and maybe a little brass in it. And why is Xray or whatever u do taking so long? My rent is gonna be late if im not gonna recive this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jermol's Comment

Written on: 29/11/2014

Royal Mail makes it deliberately difficult to send an email. You then click on last option "Report a problem or would like to make a complaint" and the contact form should open.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Disappointed with service , postman didn't knock door...”

Written on: 26/10/2014 by fqPruitt15 (1 review written)

Disappointed with service , postman didn't knock door . Waited the following day to ask y he didn't knock door yesterday . He claims he did . Phoned local office to re deliver . My parcel was tampered with and my medication bottle broken . Hospital appointment letters were soaking . Utterly disgusted with in human postmen . The applied to be postmen , they should do the job which delivering and knock on people doors !!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting Service”

Written on: 13/10/2014 by TOMMY111 (2 reviews written)

ordered something online was expecting a 2 day wait for it to arrive,day 5 still no parcel day 6 it arrives i am not home so you would think they would try next door or leave safe if they can like (yodel) by far the best courier i have had dealings with!!,No they decide to return it to there depot 6 miles away and then i have to go collect it after queueing up for 15 minutes i will never order anything that uses the awful royal mail to deliver it!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totaly useless”

Written on: 26/09/2014 by Azaria4 (1 review written)

Sent a letter first class recorded 10 days ago, the destination is my workplace 10 miles from home, I should have droped it myself. Completly disgusted with their incompetence. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview