Royal Mail Reviews

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★★☆☆☆
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Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Lost my item”

Written on: 28/05/2017 by Grant128 (1 review written)

Royal Mail lost my item, a commissioned item that was hand made specifically for me and cannot be replaced. Their customer service has been horrible and because I was the recipient they won't even talk to me. They won't refund any money and claim that even if they did they would only refund what the materials cost. So if they lost the Mona Lisa I guess to them out would only be worth the cost of the canvas. If you value what you are shipping so not use this company… Read Full Review

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★☆☆☆☆

“WORSE ROYAL MAIL ”

Written on: 18/05/2017 by Hughx483 (1 review written)

I POST SOME VERY IMPORTANT PAPER DOCUMENTS AND I POST BY ROYAL MAIL AND TOLD ME ITS TAKE 5 TO 7 WORKING DAYS . NOW ALMOST 24 DAYS I DONT KNOW WHERE IS DOCUMENTS GONE OR LOST . ROYAL MAIL DID NOT HELP FOR FIEND MY POST. IAM VERY VERY ANGRY… Read Full Review

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★☆☆☆☆

“BLUNDERS”

Written on: 01/05/2017 by Kathy56 (1 review written)

DO NOT TRUST THE SPECIAL DELIVERY BY 1PM IT IS A LIE MUST PUT ONLINE ASTERISC AND TO SAY DELVERED IN 90 % CASES… Read Full Review

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★☆☆☆☆

“Don't pay sign past”

Written on: 07/04/2017 by Alicep481 (1 review written)

Royal mail service is very poor I post my document 04/04/217 but is not delivered in 2 week and i post other documents normal post they deliver within 2 days this means if you pay extra sign on post your deliver 2 week but you don't pay extra post deliver 2 days. Please I request highly manager notice this… Read Full Review

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★☆☆☆☆

“Angry”

Written on: 25/03/2017 by Lylaz10 (1 review written)

My neighbour was in all day as she knew a parcel was coming They left a note for me to collect this Monday coming! I need it for tomorrow! I am really angry about this !!!!!!… Read Full Review

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★☆☆☆☆

“Not a business”

Written on: 24/03/2017 by 405Quinlan (1 review written)

I wished to post a mothers day card at 1pm on Friday and was told the only way it could be guaranteed to arrive Saturday was to pay £12 for special delivery. However my mother would need to be in for it to be signed for. It couldnt be posted through the door even if that was what I requested. What a very poor service that only looks at what they can offer not the needs of their customers which I should imagine are dwindeling. I have purchased flowers which I could order as late as 5pm Saturday… Read Full Review

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★☆☆☆☆

“Shocking service!”

Written on: 21/12/2016

I sent a parcel 1st Class recorded which arrived at the my customers delivery office next day. The delivery office instead of delivering to the customer they mistakenly sent it to Citipost, who signed for it. Citipost then sent it back to the Royal mail hub which is miles away. We have been told we could wait days for it to come back..if it comes back at all!!! They do not seen to care and instead of doing everything they can to get it back, they just shrug their shoulders and say "sorry" the… Read Full Review

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★☆☆☆☆

“STAFF NEED GLASSES!!!!! ”

Written on: 21/12/2016 by zkEdwards237 (1 review written)

Took a parcel (on-line returns) to High Lane Post Office with a pre-printed R2 returns label on front (my sender details written in a tiny box in tiny writing on bottom edge of label as requested by company returning item to) and lo and behold this parcel was delivered back to me two days later. No-one with any kind of intelligence looking at that label would have selected my sender address to deliver it to. Come on Royal Mail don't know where you get your Christmas Staff from but you might… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 11/12/2016

i sent one paercel 1st they lost it after 10 days when they found it and deliver it it was damaged. no compensation no replies, pain in ass royal mail. … Read Full Review

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★☆☆☆☆

“Really deserves a 0!”

Written on: 04/12/2016 by Stephensonut74 (1 review written)

Appalling service, recent parcels to my address have either been late, lost or badly damaged by the handler.I pay good money for parcels and post to be delivered both in relatively good time and in good condition and the fact that this carrier has failed me in this way so many times is truly disappointing.I always avoid using this carrier if I can help it. Absolutely terrible. WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“If I could give 0 I would ”

Written on: 28/11/2016 by 422McConnell (1 review written)

Day to day deliveries with Royal Mail are a living nightmare! Firstly as We have communal letter boxes outside, our usual postman (can tell by his signature on the 'something for you' card) never attempts a delivery but instead writes out the red card and posts it through the letterbox outside. On one occasion I finally met the cheeky sod. He buzzed my flat from outside and asked me to come downstairs as he doesn't go upstairs for anyone! What? Is that not part of your job description??? After… Read Full Review

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Ilovemycat's Comment

Written on: 21/12/2016

You need to contact the CEO of Royal mail. Customer services won't do anything.

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Ilovemycat's Comment

Written on: 21/12/2016

You need to contact the CEO of Royal mail. Customer services won't do anything.

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★☆☆☆☆

“i was sent email advising me my parcel is being...”

Written on: 19/11/2016 by Allencu434 (1 review written)

i was sent email advising me my parcel is being delivered tuesday 16/11/2017 waited in for two days its wensday evening and no sight of a xxxxx in bright orange jacket no wonder the countrys xxxxxx a small parcel and they cant deliver it on time bring back ronnie biggs you xxxxxxx couldnt handle him xxxxx… Read Full Review

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★☆☆☆☆

“Bad Experience ”

Written on: 17/11/2016 by Cowankp334 (1 review written)

I have posted with them an item to be delivered to Turkey and this item cost is £150 so until now they did not deliver it to the exact address in Turkey and after 6 days from now it will be 20 days and my item not deliver it and they did not respond to emails so after those six days i will made a claim on their website to give me the price of £150 of the dress that i sent to Turkey because it seems they lost it… Read Full Review

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★☆☆☆☆

“do not by postage online!”

Written on: 06/11/2016 by Kirkland156 (1 review written)

Have purchased International Signed for service £12.85 online as it seemed more convenient, never again! Queued in post office for over 30 min with all prepaid and printed parcel, post office computer did not recognize the barcode and I was advised to go back to speak with royal mail as I bought the label from them and the post office has had the same problems with a few parcels today. Called Royal Mail and was told to purchase the label again and they will refund the first one in 7 working… Read Full Review

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★★★★★

“Lost letter delivered”

Written on: 04/11/2016

We had a letter sent to our holiday address in Cornwall which did not have the name of the house or the owner's name on. Although normally this would have been considered undeliverable as there was no way the postman would know our name and therefore be able to work out the house name. However, in a desperate hope of finding our letter, we left a note in the postbox explaining the situation and a couple of days later our letter was there waiting for us. We were so happy as this contained… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 22/10/2016 by Zaino363 (1 review written)

Paid for next day delivery waited in all day and they attemp delivery after I went in 15 min school run and they say it's policy not to leave with a neighbour ! Yet any other company will ! Need to review their policies ..I will avoid websites that use Royal Mail… Read Full Review

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★☆☆☆☆

“Item is lost and nobody is responsible! ”

Written on: 21/10/2016 by McClellanrx112 (1 review written)

I was sending a very important document.. came to Bethnal green post office, said that I've got an important document and I have to make sure it gets where it needs to. They asked whether its urgent, I said no, I still have time but I need a confirmation that they received it! The lady offered 1st class signed for delivery. Ok, they know better. After 3 weeks I decided to check if all went ok, thank god I kept the receipt! The status - still in process! I came to that post office, they tell me… Read Full Review

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★☆☆☆☆

“SIGN FOR 1ST CLASS NOT ARRIVED 7 DAYS PAST.”

Written on: 19/10/2016 by Andy192 (1 review written)

Sent a parcel 1st class signed last post Thursday evening, it has important stuff in there and today Wednesday the following week it has not been received. Absolutely gutted as contents is valued more than the insured amount which is £50, and you have to jump through hoops to get it. FEELING REALLY SORRY FOR MYSELF. USELESS SERVICE… Read Full Review

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★☆☆☆☆

“Parcels lost, shredded, stolen; cheques do not arrive”

Written on: 17/10/2016

Rubbish service. Two expensive jackets sent to me, one stolen in sorting, the replacement ripped to pieces in their parcel sorting machine. A vital cheque sent did not reach destination, incurring financial penalty for me, the sender. Oh, and complicated compensation for THEIR mistakes takes up to 90 days- an utter disgrace. The Royal Mail, since being flogged off to a bunch of greedy hedgefund managers( mostly in NY City), is now totally unreliable. A rotten service. Lacks probity and… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 01/10/2016 by Roche409 (1 review written)

It is so expensive to post a simple letter internationally these days! I cant believe what a rip off Royal Mail has become! Its no reason why people are sending less these days as it is more efficient to use other means, e.g. via email, dropbox, whatsapp. I tried to send a letter using those airmail envelopes and the clerk processed it as a large letter item even though it was a small letter size!! What a rip off!! So annoyed!! Royal Mail you will go bust if you continue to cheat your… Read Full Review

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