Royal Mail Reviews

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★★☆☆☆
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Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Really deserves a 0!”

Written on: 04/12/2016 by Stephensonut74 (1 review written)

Appalling service, recent parcels to my address have either been late, lost or badly damaged by the handler.I pay good money for parcels and post to be delivered both in relatively good time and in good condition and the fact that this carrier has failed me in this way so many times is truly disappointing.I always avoid using this carrier if I can help it. Absolutely terrible. WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“If I could give 0 I would ”

Written on: 28/11/2016 by 422McConnell (1 review written)

Day to day deliveries with Royal Mail are a living nightmare! Firstly as We have communal letter boxes outside, our usual postman (can tell by his signature on the 'something for you' card) never attempts a delivery but instead writes out the red card and posts it through the letterbox outside. On one occasion I finally met the cheeky sod. He buzzed my flat from outside and asked me to come downstairs as he doesn't go upstairs for anyone! What? Is that not part of your job description??? After… Read Full Review

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★☆☆☆☆

“i was sent email advising me my parcel is being...”

Written on: 19/11/2016 by Allencu434 (1 review written)

i was sent email advising me my parcel is being delivered tuesday 16/11/2017 waited in for two days its wensday evening and no sight of a xxxxx in bright orange jacket no wonder the countrys xxxxxx a small parcel and they cant deliver it on time bring back ronnie biggs you xxxxxxx couldnt handle him xxxxx… Read Full Review

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★☆☆☆☆

“Bad Experience ”

Written on: 17/11/2016 by Cowankp334 (1 review written)

I have posted with them an item to be delivered to Turkey and this item cost is £150 so until now they did not deliver it to the exact address in Turkey and after 6 days from now it will be 20 days and my item not deliver it and they did not respond to emails so after those six days i will made a claim on their website to give me the price of £150 of the dress that i sent to Turkey because it seems they lost it… Read Full Review

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★☆☆☆☆

“do not by postage online!”

Written on: 06/11/2016 by Kirkland156 (1 review written)

Have purchased International Signed for service £12.85 online as it seemed more convenient, never again! Queued in post office for over 30 min with all prepaid and printed parcel, post office computer did not recognize the barcode and I was advised to go back to speak with royal mail as I bought the label from them and the post office has had the same problems with a few parcels today. Called Royal Mail and was told to purchase the label again and they will refund the first one in 7 working… Read Full Review

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★★★★★

“Lost letter delivered”

Written on: 04/11/2016

We had a letter sent to our holiday address in Cornwall which did not have the name of the house or the owner's name on. Although normally this would have been considered undeliverable as there was no way the postman would know our name and therefore be able to work out the house name. However, in a desperate hope of finding our letter, we left a note in the postbox explaining the situation and a couple of days later our letter was there waiting for us. We were so happy as this contained… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 22/10/2016 by Zaino363 (1 review written)

Paid for next day delivery waited in all day and they attemp delivery after I went in 15 min school run and they say it's policy not to leave with a neighbour ! Yet any other company will ! Need to review their policies ..I will avoid websites that use Royal Mail… Read Full Review

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★☆☆☆☆

“Item is lost and nobody is responsible! ”

Written on: 21/10/2016 by McClellanrx112 (1 review written)

I was sending a very important document.. came to Bethnal green post office, said that I've got an important document and I have to make sure it gets where it needs to. They asked whether its urgent, I said no, I still have time but I need a confirmation that they received it! The lady offered 1st class signed for delivery. Ok, they know better. After 3 weeks I decided to check if all went ok, thank god I kept the receipt! The status - still in process! I came to that post office, they tell me… Read Full Review

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★☆☆☆☆

“SIGN FOR 1ST CLASS NOT ARRIVED 7 DAYS PAST.”

Written on: 19/10/2016 by Andy192 (1 review written)

Sent a parcel 1st class signed last post Thursday evening, it has important stuff in there and today Wednesday the following week it has not been received. Absolutely gutted as contents is valued more than the insured amount which is £50, and you have to jump through hoops to get it. FEELING REALLY SORRY FOR MYSELF. USELESS SERVICE… Read Full Review

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★☆☆☆☆

“Parcels lost, shredded, stolen; cheques do not arrive”

Written on: 17/10/2016

Rubbish service. Two expensive jackets sent to me, one stolen in sorting, the replacement ripped to pieces in their parcel sorting machine. A vital cheque sent did not reach destination, incurring financial penalty for me, the sender. Oh, and complicated compensation for THEIR mistakes takes up to 90 days- an utter disgrace. The Royal Mail, since being flogged off to a bunch of greedy hedgefund managers( mostly in NY City), is now totally unreliable. A rotten service. Lacks probity and… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 01/10/2016 by Roche409 (1 review written)

It is so expensive to post a simple letter internationally these days! I cant believe what a rip off Royal Mail has become! Its no reason why people are sending less these days as it is more efficient to use other means, e.g. via email, dropbox, whatsapp. I tried to send a letter using those airmail envelopes and the clerk processed it as a large letter item even though it was a small letter size!! What a rip off!! So annoyed!! Royal Mail you will go bust if you continue to cheat your… Read Full Review

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★☆☆☆☆

“Not up to the job”

Written on: 20/09/2016 by johnRC9 (2 reviews written)

Royal Mail has built a multi million pound Distribution Centre in London the size of 6 football pitches with more technology than NASA or so I am led to believe.They have taken charge of my Amazon next day Prime delivery and yet have failed miserabley to deliver.Arrived at their Multimillion Pound centre at 7.50am this morning and its still there at 5.40pm this afternoon.I am now told via Amazon that Royal Mail have said that my package will not be here until tomorrow regardless that I have… Read Full Review

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★☆☆☆☆

“Unreliable and unfit for putpose ”

Written on: 19/08/2016 by Ferguson173 (1 review written)

Royal Mail no longer provides a reliable mail service. I have had cards pushed through my letterbox saying I was out when I was in and the postman didn't ring the bell. The post is not delivered until after 1pm, sometimes as late as 4pm so that paying for first class does not mean the post can be dealt with by return as it is too late to reply by letter. The local office for collecting undelivered mail is not reachable by public transport. I will not buy from companies that use Royal Mail to… Read Full Review

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★☆☆☆☆

“useless postal service ”

Written on: 16/06/2016

Ordered a package that should of been here in two working days via Royal Mail but didn't get to me, and when I booked for redelivery on the Royal mail sits for Saturday I waited in all day, it didn't come.. So called up to tell them and let them know I have a confirmed email for the redelivery, I was told to try book again. So I did, asking for it to be delivered to local post office so I can pick up after work, I call Royal Mail head office the day before it was due for delivery they confirmed… Read Full Review

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★★★☆☆

“Poor service ”

Written on: 09/06/2016

So Royal Mail had lost a package I delievered to a family member in another country in the EU and when I asked for compensation I didn't get it. Royal Mail said I should have tracked it but why do I have to pay extra in order to keep my package safe and in good hands. That was my money gone to waste. Every delivery should be sent safely to its destination whether it was paid extra to be tracked or not. At the end of the day, it was goods that I had bought with my money which I trusted Royal… Read Full Review

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★☆☆☆☆

“Pure Rubbish”

Written on: 06/06/2016 by Fanning12 (1 review written)

Royal Mail 48, 2 to 3 days.....now on day 5 and still no sign. Just found out it has at least finally reached the city I am in. We required this parcel a day ago and ordered in plenty of time to receive it in time, that was until royal mail got hold of it!… Read Full Review

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★☆☆☆☆

“Signature required note left - but we were in!”

Written on: 11/05/2016

So for the 4th time I find a 'sorry you were out, signature required' note for a parcel left along with the letters posted through letter box. But this time I was watching and caught up with such a dedicated 'postie' a few doors down. And yes he did have the parcel in his bag. Conclusion: it must be far less hassle to fill out a 'sorry you were out, signature required' note than to knock on the door, get a signature and deliver the parcel! Why use Royal Mail at all?… Read Full Review

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★☆☆☆☆

“unacceptable experience ”

Written on: 27/04/2016 by Dillon12 (1 review written)

I am waiting for a parcel from CHINA...end of march my post office received this parcel but....NOBODY TRIED TO DELIVERY THIS PARCEL !!! No post man with my parcel, NO notification from post office that I should collect this parcel !! I am at home every day !!! After 18 days post office returned this parcel to national return center and...NOBODY from this centre tried to contact me for next 6 days !! After 6 days they returned this parcel to CHINA !!! yes..TO CHINA !!!!!!!!! INSTEAD OF ANYONE… Read Full Review

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★☆☆☆☆

“I paid for check and send for my passports to be sent...”

Written on: 16/04/2016 by 252Barry (1 review written)

I paid for check and send for my passports to be sent thats the first bit then 4 weeks later I paid for recorded delivery for supporting documentation to be sent to the passport office - 2x birth certificates, 2x change of name deed and a driving licence almost two weeks later it has mysteriously disappeared and never been received. ALL original copies I am now told I will need to change me and my daughters name again via deed poll as the first ones were done at solicitors who destroy after 6… Read Full Review

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★☆☆☆☆

“whether you get your item is a lottery ”

Written on: 15/04/2016 by Rossq90 (1 review written)

I have received 7 packages from royal mail,in one package the contents were destroyed from being crushed,the second never arrived,3 of them arrived over a week after when they were supposed too......this is a criminally bad company… Read Full Review

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