Royal Mail Reviews
Summary
Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
Media Gallery for Royal Mail
Latest Reviews
★☆☆☆☆
Written on: 20/05/2012
“Stealing staff at royal mail”
I sent two birthday cards for my nieces first birthday. One from me and one from my children. I'm a single parent on benefits so affording to send this special delivery is expensive, so I put £10 in each card and then used selotape. I have done this many times and never had any problems. I posted it at a post office near my house, my sister got the card the next day and what a surprise no money in the cards. So royal mail staff get paid to delieevr money, but yet they think they can open peoples...
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★★☆☆☆
Written on: 18/05/2012
“Lost item Test”
In the last 3 months I've bought a lot of small packages from various retailers. 180ish items. International items I've bought in last year about 60. I live in a large town in Scotland. Out of the 200ish small items 5 have gone missing. When I say lost, that is the term companies will use, but items do not just 'go missing' or sit in some mythical Warehouse of lost items like you'd see in Raiders of the Lost Ark. No, by and large any items that 'go missing' have to be stolen. Sure, there is a tiny...
Read full reviewAden30's response to Guest's Review
Written on: 23/05/2012
I posted two "Mail Lite" first class packets in Colchester, Essex, and both containing seasoning to the same address. To lose one packet is unfortunate but both have gone missing, which I presume has been stolen by Royal Mail as they still haven't been delivered nearly two weeks on. When you use the Royal Mail service you naturally assume that your goods/property will be delivered. How wrong can anyone be. Do not trust the Royal Mail as I believe they employ too many monkeys who are only out to thieve. This is probably only the "tip of the iceberg".
★☆☆☆☆
Written on: 18/05/2012
“2nd Class Snail Post”
An item I purchased on eBay was dispatched by 2nd class post 7 days ago and I am still waiting for it! I recon they put 2nd class post in a cupboard for a few days to try to make people use and pay extra for 1st class post ......
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★★☆☆☆
Written on: 18/05/2012
“Why are postman too lazy!”
Why are your postmen extremely lazy? This recorded signed for service is not great I prefer standard class because 1.) every time I order stuff that are posted recorded, I always wait inside my flat. I don't go out for 2-3 days. Sadly. Postmen are too lazy to knock! My door is just right there but they chose to leave a note saying I missed them! What???? I was waiting for them for 2 days! Now they're making things much longer. Now I have to wait one more day! This service is terrible! Royal mail...
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★☆☆☆☆
Written on: 17/05/2012
“disgusting service”
everything,especially 2nd class recorded taking 10 days when ordinary 2nd class posted same time took 3.How have you got the nerve to increase prices when you cant even provide a decent service.I suggest you take a leaf out of other countries books and learn how....
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★☆☆☆☆
Written on: 14/05/2012
“5 days and still waiting for recorded first class item”
firstly since when does it take more than 5 days for a first class recorded item to arrive when i sent a recorded 2nd class item that arrived at its destination two days ater i sent it and i am still waiting for my firstclass item and before that i had a small package that stated fragile on it then our post man shoved it through the letter box and i mean shoved it through our post doesnt turn up half the time but when it does it arrives in the afternoon because the post man goes and sits around...
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★★☆☆☆
Written on: 13/05/2012
“Wrong post”
For the third time in two months I have been given post for the same house number but different road. This makes me wonder what post I have not been getting only to discover that I haven't paid my last two sewage bills, probably because they never came!...
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★☆☆☆☆
Written on: 10/05/2012
“Always seem to Lose our post”
Our postman, well i dont know whats wrong with him, he takes until 3pm to deliver our mail. when we do recieve it half the time we get another roads post! I get an angry old man from two roads down keep knocking on my door with parcels or letters that have been delivered to his address instead of ours. Ive called the royal mail so many times it falls on deaf ears. I got charged late fees for things because ive not always got my post on time or at all! My neighbour caught this postman peeing in the...
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★☆☆☆☆
Written on: 10/05/2012
“Package 'lost' in post supposedly delivered to my house!”
I ordered a box set of CD's & DVD's which were sent from the USA. I requested that they be delivered to my business address to ensure that they would be received since they would not fit through the letterbox. A calling card was received at my business address stating that delivery couldn't be made until a customs charge and handling fee was paid - £12.73. Given the long queues at the Royalmail sorting office I couldn't afford to wait up to an hour to be served so elected to pay the fee online...
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★★☆☆☆
Written on: 10/05/2012
“Overpriced and inefficient ”
Once again, the RM website is down, I have to go to the post office to deal with my postage. Blinding incompetence, but I am rest assured that RM directors will get tidy bonuses this year. ...
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Showing 1 - 10 of 198 Reviews
★☆☆☆☆
Written on: 09/05/2012
“Just gets worse ”
It is beyond me why any company would want to use such a pathetic service that Royal Mail now offer, not so long ago you could expect a 1st class letter or packet to arrive within 1 or 2 days, not now its more like 4 to 7 days most times. I have been waiting 6 days for plants to arrive ( posted 1st class) when they do eventually get here , they will most likely be damaged, crushed or maybe even perished. I can not see anything improving with this company and its Victorian attitude , sell it off....
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★☆☆☆☆
Written on: 05/05/2012
“customer servies nil”
No matter what you do to communicate with these people its poitless ;you get the ysame stock answer nothing we can do just claim.Then the compensation doesnt cover the loss after the posties have stolen it .Great service...
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★★★★★
Written on: 04/05/2012
“gloucester royal mail”
At stephens electrics in Wellington st gloucester we are very happy with our postal service from the Royal Mail. Items from e bay and other online accounts have always arrived very quickly and reliably and our postman Kevin is always a welcome face in our shop. VERY WELL DONE TO KEV AND THE STAFF AT QUEDGLEY P.O....
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★☆☆☆☆
Written on: 29/04/2012
“delivery delays”
to receive first class post on a saturday at 4pm which was posted in the uk 4 days previous is unacceptable. but junk mail arrives daily !!! ...
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★☆☆☆☆
Written on: 28/04/2012
“Car part lost”
I purchased a spare part for my wife`s car and it was stated as being dispatched 1st Class (1-2 days). Waited 6 days and still no part, required it to get the car through it`s MOT. Now my wife is left without a car as MOT went and gone! Sick to the teeth of Royal Mail, is not the first time had issues with them. Lost parcels in the past, opened letters and the list goes on...and they have the cheek to up the prices for a shoddy sub standard service, poor organisation! ...
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★☆☆☆☆
Written on: 28/04/2012
“Consistently bad”
I don't send a lot of letters and tend not to receive many as most of my business is done online. When I do have to use Royal Mail they never seem to get it right. I may have posted about 25 letters in the last 12 months and it seems at least 10% of them can't be delivered. I posted an exceptionally important letter regarding my pension in mid February 2012. I then received a recorded delivery on 24th April from the pension people saying they had not received my response. Thankfully they were kind...
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★☆☆☆☆
Written on: 25/04/2012
“1st Class Post????? What a Joke!!!!!!”
I work for a firm of accountants in North London...We send all our post out by 1st Class...yet 40% of it gets treated like 3rd Class post taking anything up to 14 days before getting delivered to its destination. As accountants we rely on the post especially with all the deadlines throughout the year. It is a disgrace. we are suing for all penalties that our clients incurred because of this shambles. Royal Mail???? Royal joke more like....
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★☆☆☆☆
Written on: 24/04/2012
“Not Very Royal At Delivering”
I had previously had no problem with the Royal Mail. Everything was going fine until February (2 months ago) when, to my surprise, not 1, not even 2, but THREE small items I had sent during the same week to different buyers never showed up. Then, at the end of March, I sent another. Nearly a month has gone, and that hasn't arrived either. 2 items have arrived, but both took over 2 weeks, and buyers had to pay handling fees. The other from February still isn't there. All were sent to 4 different...
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★☆☆☆☆
Written on: 21/04/2012
“Avoid if at all possible”
I'm an online retailer and have sent well over 50,000 packets with Royal Mail in the last two years. The % of losses and delays is extraordinary. They refuse to pay compensation for most lost items using their new policy that requires the buyer to fill in a questionnaire and sign just to allow me to claim after settling with them. The prices, even for a reasonable sized seller like me are going up 50% this year. Overall and extra £15,000 a year I will be charged to be let down on numerous occasions,...
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★☆☆☆☆
Written on: 20/04/2012
“A complete disgrace”
I sell classic car parts on ebay and the amount of money i have lost due to items "lost" in the post is ridiculous. I do not see how parcels can get lost, more like Royal Mail employees with sticky fingers see a package and cannot resist. I now mostly use couriers who offer a fantastic service and are normally cheaper with 24 hour delivery....
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Showing 11 - 20 of 198 Reviews
★★☆☆☆
Written on: 19/04/2012
“Poor, slow and lazy.”
Self explanatory title really. I use them for Lovefilm continually and 1st class mail frequently doesn't arrive the next working day. I also use parcels for eBay and Amazon which at least a third of the time take longer than expected. Private companies, UPS, Fed Ex impress far more. Finally, I can never read the 'Sorry we missed you' cards I sometimes get through the door. The handwriting is terrible. The good thing though is that they are always friendly and helpful. I think the problem with Royal...
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★☆☆☆☆
Written on: 13/04/2012
“Assaulted by post man and now don't receive mail”
as it says in the title really the whole organisation is a joke!...
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★★★★★
Written on: 08/04/2012
“2000 parcels later”
I use Royal Mail Special Delivery for my ebay business. Over the last five years I have sent approx 2000 parcels using Royal Mail special delivery. Only once has one got lost. The price is cheaper than the competition and very fast. Even if you post on a Friday and dont pay the Saturday delivery charge, the majority still get delivered on a Saturday. I think the key element to success is good packaging, accurate / clear addressing. The only critisism is that if you do have to claim for a loss, it...
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★★☆☆☆
Written on: 05/04/2012
“Missing parcel”
I was waiting for a parcel to arrive from the US. I went out for an hour, and when I got back, my wheelie bin had been pulled out, which is a sign that something has been left behind it - however, no parcel. It wasn't bin collection day so there was no other reason why it should have been pulled out. I am 99.9% sure my parcel had been left by my postman (trying to be helpful) and then stolen. I can't make a claim as I have no proof, and as the delivery came from the US, Royal Mail have told me to...
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★★★★★
Written on: 05/04/2012
“A miracle it arrived II !!!”
In addition to the 5 star review of DV82, mentioning an international postal arrived despite the very incomplete address details, I want to add an even more bizar happening. Well, my mum must have made Royal Mail really going down digging, puzzling and delivering her Christmas Greetings of 2011. On March 1st, 2012 I received her wishes. Bit late though however knowing my Mum forgot to mention the street number, post code and the city it is miraculous the card arrived. What did she think? Anyway,...
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★☆☆☆☆
Written on: 05/04/2012
“Package sent 11 days ago never arrived.”
I posted a package 11 days ago by 1st Class delivery. Found out today that it never arrived. Very well packaged with return address on the outside and on the inside. Did ask for proof of posting but when I got home found I had only been given a receipt. I am so fed up with the Post Office as there is obviously nothing I can do....
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★☆☆☆☆
Written on: 31/03/2012
“omg”
I was waiting delivery for a week from another country. And inside was very important documents, which my mum was trying to get in more than two weeks. I got sooo soo soo dissapointed when two days ago I woke up and I wanted to go to school and I saw my package just outside door!!!!!! I was so so upset, because for me that delivery was so important and they just left outside door. somebody could just take it easily.. or inside vital documents.... feel really sorry to royal mail. ...
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★☆☆☆☆
Written on: 31/03/2012
“Absolutely Awful”
The Royal Mail delivery service is abominable. To put it lightly. I had been waiting 2 weeks for a delivery that should only have taken 5 days at the maximum; when I finally here my flat buzzer go at 1pm on a Saturday afternoon, the postman tries to stealthily post a "Sorry we missed you..." red card piece of rubbish under the door. When I confronted him about it he explained that they tried to deliver the previous morning. I told him that I had been in all day the previous day as well. He told...
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★☆☆☆☆
Written on: 30/03/2012
“Royal Mail a Disgrace”
i sent out a parcel using first class service on 27 february, today is 30th march and item has still not been delivered, my parcel is worth 400 pounds and they expect me to accept compensation of 46 pounds. not acceptable. the most annoying things is that their customers service is absolute rubbish...
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★★★★★
Written on: 24/03/2012
“A Miracle it Arrived”
I have just received an internationally posted letter to my flat, that not only had the last 3 characters of my postcode missing, but also had my street name incorrectly spelt and the town I live in incorrectly spelt. As far as I am concerned, it is a miracle the letter arrived at all and I just wanted to say how impressed I am that Royal Mail went to the trouble of trying to decipher the address at all and still got it delivered to the correct place. On top of that this was accomplished in under...
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Showing 21 - 30 of 198 Reviews
★☆☆☆☆
Written on: 16/03/2012
“waiting 2 weeks for special delivery item”
My item was sent out on time and should have been delivered within 3 days....on the fourth day i got a sorry you were out card....i was so angry because i had been in all day..so i know that was a lie, and i have since been told the drivers sometimes do this because they are just plain lazy..i arranged redelivery for the Monday , waited in.....but no delivery. By this time i was fuming and called to find out where my delivery was....customer service arranged for a second redelivery for Thursday...
Read full reviewSamzee's response to samzee's Review
Written on: 16/03/2012
Sorry so Angry i wrote required instead of inquired ;0)
★☆☆☆☆
Written on: 15/03/2012
“complete clap trap royal mail”
royal mail.....whats new about their so called service,today i had a 2 hour twitter chat with them and a 15 min phone call and i still never got my answer!lets see where it started. 9th jan 2012 i posted a a4 envelope to london by spanish reg post (i live in spain)about a week later i checked this on their website to see how far it had gone.yes it had left spanish mainland now in hands of the uk.good i thought it will get their soon,alas spoke too soon,time went bye then on the 2.2.12 i had enough...
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★☆☆☆☆
Written on: 09/03/2012
“useless morons”
incompetent useless morons they think that losing a £650 pc during a 30 mile delivery is acceptable and wont pay out because i wasnt issue a certificate of posting at the post office, even though the post office employee has a SYSTEM entry I will sue the morons - no joke RM and the PO should gets themselves out of the 19th century and into the 21st century - a piece of paper is what stands between me and throwing away £650 and they think ill disappear the lazy useless morons wont even contact...
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★★☆☆☆
Written on: 08/03/2012
“Hit and miss”
I mostly shop online and receive a great deal of parcels through the Royal Mail system. Whilst they are considerably better than other post/parcel delivery companies (Parcelorce, City Link etc) the service can be extremely hit and miss. An example of bad service: I recently ordered some swimwear and sunglasses from ASOS to be delivered standard delivery. They came through the system quickly and the postman bought them to the house within 4 days. I live in a 4 storey house on a main road (6 lanes...
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★☆☆☆☆
Written on: 07/03/2012
“Pay for next day delivery then the postman cant be...”
I paid extra for next day delivery and the item was dispathed when it shuld have been.....i needed my item and all would have been fine if the post man c9ould have been bothered doin his round that day. I tried ringing the royal mail and noone will answer your phone calls. Terrible service that i wont be using again!...
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★☆☆☆☆
Written on: 21/02/2012
“royal mail no so royal!”
i orderd a game from amazon also a headset for next day for the xbox360. i was in all day. my mum went down at 11.00am all the mail was there but no my parcel. went down again at 11.10am and there was a red card say sorry you were out and said he came at 10.45am which he didant he is lying. then i walked to the sorting office later at 4.45pm to get my item AND GUSS WHAT???? ITS NOT THERE!!!! i am really mad right now they have basicly lost my item. I tracked it online and it says it there. so where...
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★☆☆☆☆
Written on: 21/02/2012
“Royal mail service is very disappointing”
I sent a parcel, recorded 1st class and 11 days later it still hasn't arrived. It's worth £100.00 but I wasn't asked how much the parcel was worth by the person serving me so didn't realise I would only be covered up to £46.00. They are not able to find out where it is or what has happened to it until its been missing for 15 days from the predicted delivery date. Absolutely ridiculous, how come they can't do anything about it now, but can magically find out where it is 15 days later?! A Royal...
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★★★★☆
Written on: 21/02/2012
“Better than Parcelforce!”
As a whole Royalmail have been relatively reliable and whenever I have had concerns, the staff have been polite and assisted. There were however one or two issues when they didn't leave a card through the door to say they'd been and I had to complain but they dealt with that efficiently. The other occasion was when I returned from holiday and had a note through my door saying I had a recorded delivery letter waiting for me. As I had been away for more than ten days since the attempted delivery,...
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★☆☆☆☆
Written on: 14/02/2012
“Untrustworthy, Expensive & Useless”
After seeing reviews on here, which may I just add are very recent in deed... I decided to write my own review on my experience with Royal Mail....basically STAY AWAY from them, they are useless. This is not the first time I've had trouble with them but the 4th incident, this is why I'm advising you to stay well clear of this rubbish organisation. This is the second time that they have they have lost a valuable package of mine. They are unreliable, expensive and incompetent, I have no faith in them...
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★☆☆☆☆
Written on: 10/02/2012
“DO TRUST TRUST THEM ”
I BEEN HAVING PROBLEMS WITH MY MAIL FOR YEARS NOW SINCE MY OLD POSTMAN WENT I HAVE WEEKLY PROBLEMS WITH ROYAL MAIL AND HAVE TO KEEP RING THEM I DONT UNDERSTAND WHY I NEVER GET MY MAIL ITS NOT LIKE I LIVE IN THE MIDDLE OF THE FEILD I LIVE IN A HOUSE IN A MIDDLE OF THE STREET MY HOUSE HAS A OPEN FRONT AND NO STAIRS TO GO UP SO THERE IS NO REASON WHY ROYAL MAIL DONT DELIVER MY MAIL CORRECTLY ROYAL MAIL POSTMAN ARE NOT TRUST WORTHY I HAVE BEEN MISSING LOTS OF MAIL DUE TO THE FACT SOMEONE IS STEALING...
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Showing 31 - 40 of 198 Reviews
★☆☆☆☆
Written on: 08/02/2012
“Royal Mail - WORST EXPERIENCE EVER!”
My husband sent an important document to me from London to New York with Royal Mail 3-5 business days delivery. It's been a week already I haven't got my letter yet. As they told me in customer service Under company's policy International deliveries are not guaranteed and I can't file the claim for delayed mail prior to 25 (!) days from the estimated day of delivery!!! I can't wait for a simple mail that long! They totally were not helping and didn't gave me any better option than just to wait!...
Read full reviewAaleksee's response to aaleksee's Review
Written on: 08/02/2012
I mean it's been a week from the moment the letter should have been here. It's been more than 2 weeks from the moment he sent it.
★★★★★
Written on: 02/02/2012
“My postman is so helpful!”
My postman is so pleasant and hardworking. Brought me an item sent Standard Parcels. It had been despatched the day BEFORE (on the economy 3-5 day delivery service). Delivered within 24 hours of despatch and brought by my ever pleasant postman in the rain. What more could you want!...
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★☆☆☆☆
Written on: 02/02/2012
“i am so angry right now”
So i did online shopping and i tracked my order and it said it will get delivered today at 5 pm. So i went to throw rubbish outside in the bin at around 7pm and found my parcel unopened inside the bin. I was home all day and no one even knocked the door. The mail man seriously i am really annoyed....
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★☆☆☆☆
Written on: 31/01/2012
“No reference code ”
Been waiting on a delivery and it finally came, had my aunt take a day off to get the item only to find that the royal mail hadn't even chapped the door so gave me a little you were out card. She is too old to work a computer so I attempted re-delivery only to find there is no reference code? It doesn't really help the fact that by the time I came home their offices have shut at 4pm ! So bitterly disappointed !...
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★☆☆☆☆
Written on: 24/01/2012
“Post Office Staff”
There is a saying that only two things in life are certain: death and taxes. To this list I would like to add the unwavering incompetence, impatience and rudeness of Post Office workers. Although I always try to be respectful, friendly and polite to Post Office staff, I have never been treated with anything but patronizing disdain. They roll their eyes and sigh dramatically if you dare to ask a question, and heaven forbid you don't understand their convoluted system; their self importance is matched...
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★☆☆☆☆
Written on: 14/01/2012
“PARCEL FARCE”
Hi I would just like to tell you about my recent experience with Parcel Farce. I bought a Lap Top computer for a christmas present for my wife from the USA on the 26th of October. I payed £78.00 postal charges and it had a tracking number which i was able to follow. I was told by the seller that it may take up to 21 days to clear UKBA Customs. It arrived in this country on the 9th of November and was delivered by Parcel Farce. I checked every day and it was showing that it was still in UKBA after...
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★★☆☆☆
Written on: 09/01/2012
“Royal Mail / Parcel Force NightMare Scandal”
Parcel was damaged in post. Post Office gave me royal mail claim form, they would not pay me back the Parcel Force Postage even though they accepted item damage after an appeal on first denial !! they said i should have used the Parcel Force claim form, so i did to get my postage back. Then get rejection letter since my claim was too late. phoned them up to get excuses and lack of empathy or understanding. this has been stressful, and a inconvenient nightmare. ...
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★☆☆☆☆
Written on: 06/01/2012
“They are the Grinch”
I mailed a package from the United States on December 12, 2011 and paid for expedited shipping. It was guaranteed to be there by December 22nd. I left the United States on December 14, 2011. Today is January 2, 2012 and still not there. The status has finally changed from "Advised" to "In Progress." It is pathetic that it has taken this long when expedited shipping was paid for. No Christmas presents for our family. It would be nice if the site would tell you the expected delivery date like the...
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★★★★☆
Written on: 03/01/2012
“Reliable service”
Ordered a load of Christmas presents from Amazon and received every one on time and in good condition. Considering I have been waiting on a parcel from Yodel since the 17th Decrmber, also via Amazon, and it's still not here, I am pretty impressed with Royal Mail this time around. Even the items I wasn't in to receive we're back at the sorting office within 4 hrs to be picked up by me. ...
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★☆☆☆☆
Written on: 28/12/2011
“Extremely poor service from this monopoly ”
Had a parcel delivered to my parents' house, unfortunately they were out. I had to take the note to the depot to collect the parcel, not the local post office. My dad couldn't collect as the note said I needed ID. I couldn't find the depot, no signage and it was dark. Tried for ages to ring them for directions, but they didn't bother to answer the phone. Just about to give up when I saw a Royal Mail van and followed it. A lady had already been waiting some time. Staff were wandering around, but...
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Showing 41 - 50 of 198 Reviews
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