first choice reviews | Watch This Item.

Average Ratings
Customer Service3.4/10 Based on 48 ratings
Value for Money3.8/10
Reviewer Rating3.3/10
Overall Rating3.4/10 Based on 86 ratings

View Last 6 Months Only

26% Recommended21 out of 81 Reviews
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Read and write reviews of First Choice travel agents. If you have booked a holiday with First Choice let us know how it went. If you are looking for a holiday read the reviews, then if you want to book a holiday with First Choice simply click the advert below:

81 Review Centre First Choice Reviews

  • Full review by
    Guest.
    on 27th Jun 2009


    User Rating : 5
    Respect : 0

    first choice holiday village turkey. we have just got home on tuesday after spending 14 nights there. the food was very good and very impressed with the hygene in the eating areas. the entertainment on a evening in the tropical was extremely disappointing for adults and children . there was a theft of a d.s.lite and we had a bag of lego go missing. just be very careful with your belongings especially kids toys. went on the family cruise told ther was 2 reps going childrens entertainer, hoped the children would be occupied / no chance why they came along i could not tell you. go in to the village sarigerme and book your trips and days out there you pay over the odds with first choice and the coaches etc are just as good. holiday was ok would not go again to holiday village loads of cut backs compared to last year first choice you need to understand we save all year for our annual we do not need cut backs .
    Guest's review and ratings     | 170 words

  • Review by
    dixon445
    on 7th Jun 2009


    User Rating : 10
    Respect : 0

    Definitely an excellent hotel where the client is of the utmost importance. Fantastic facilities: pools (indoor and outdoor and childrens) private beach and jetty, numerous bars and restaurants (including 3 A La Carte) Large Spa , Entertainment team, Pide tent, beach bars, poolside restaurant/Bar, Staff who work constantly to maintain its high quality of services, Hairdresser, shops, Dr, Internet, Disco Card system for beach/poolside. The food was of the highest quality and plentiful and beaut ...
    dixon445's full review     | 165 words

  • Review by
    Guest.
    on 1st Jun 2009


    User Rating : 5
    Respect : 0

    I find the hotels are usually good esp. for families and the all inclusive hotels are usually good value for money. However, there is a problem with customer services not the people but the procedures. I find the customer services for first choice in England are really bad. I had reasons to make a complaint as myself and other holiday members became ill whilst away. It took only a couple of weeks to receive acknowledgement letter (although the date on their letter was dated before my original ...
    Guest's full review     | 359 words

  • Review by
    dave51
    on 25th May 2009


    User Rating : 8
    Respect : 0

    Holiday in tenerife bahia principe hotel fantastic, hotel very caring proffesional staff .Food fantastic great room and view, the only things that disapointed us was there was no beach, wish was advertised on the web site,and the kiddies club was rubbish.But if id had enough money would have stayed another two weeks.
    dave51's full review     | 54 words

  • Review by
    Katlon Rank: Lance Corporal
    on 26th Mar 2009


    User Rating : 2
    Respect : 0

    We bought a "5" day trip to Lapland with first choice Dec/09 to Yllas (Snow Princess Hotel) From London. The reps were very nice. They advertised a transfer time of about 2 hours. But it took us a total of 7 hours to get to the hotel, with nothing to eat, us our 4-year-old son and other families on the same trip. Included in the 7hs there was about 2hs waiting at the airport for others to come to join our group, and another 1h delay because the bus "run out of fuel" When we got on the way we h ...
    Katlon's full review     | 366 words

  • Review by
    CEK
    on 20th Mar 2009


    User Rating : 1
    Respect : 0

    didn't get us the room we had booked. we booked a sea view room in barbados, we wanted to look out at the turquoise blue ocean. when we got there we didn't have that we had an island view. We arranged our sea view room a whole year before but first choice were not allocated the seaview rooms from the hotel, and they failed to inform us of this fact. in my opinion they did nothing to help us when there, they offered no apology when returning and we are still waiting for a refund for what extra ...
    CEK's full review     | 113 words

  • Review by
    bullys
    on 17th Feb 2009


    User Rating : 10
    Respect : 0

    I am definitely re-booking with First Choice to go back next February. Anyone looking for a relaxing and sight seeing holiday with excellent food, friendly crew,great weather, should think seriously about this one for the money. Recently back from Nile Cruise on the All Inclusive Orchid.First class holiday, The food was excellent and we were celebrating a 60th and the crew were great in putting up banners and balloons for us and everyone who had a birthday was treated to a special birthday cak ...
    bullys's full review     | 205 words

  • Review by
    sarahpvine
    on 17th Feb 2009


    User Rating : 0
    Respect : 0

    I have booked my holidays with First Choice for the last 4 years. I booked my holiday to Morocco 6 of us in total to depart 31st August 2009. I paid the deposit and the rest is due the end of June. However 2 weeks ago I found out that I was pregnant and the baby is due 2 days after our flight home. So I rang First Choice to find out what their policy is on flying when pregnant. I was told that I would not be able to fly. I asked what my options were and I was told that I had to change the ...
    sarahpvine's full review     | 180 words

  • Review by
    Guest.
    on 11th Feb 2009


    User Rating : 10
    Respect : 0

    The best holiday I have ever had - thank you First Choice and I will be returning to do the same trip next year or the one after. Great value for money, would recommend this trip to anyone wanting a nile cruise. Just come back from Nile cruise on the All Inclusive Orchid. This was a fantastic holiday for seeing the sights, but made even more memorable by the crew and our Rep. Everyone was so friendly, it was one big happy family. The food was fantastic, our cabins were cleaned daily and we ...
    Guest's full review     | 202 words

  • Review by
    mlwillo
    on 18th Jan 2009


    User Rating : 8
    Respect : 0

    I booked a package hols with First Choice to Spain fuengirola on a last minute deal for the new year period, first time I was going to spain and first time on a package deal, i can say i was very happy with the flights, transfers and hotel. There was lots of entertainment for the kids, and plenty for adults in the hotel at night. Obviously i was new to this type of holiday and had a question every so often, the reps were around mostly up until 2pm, so i always found some one around to ask quest ...
    mlwillo's full review     | 185 words

  • Review by
    Guest.
    on 28th Dec 2008


    User Rating : 0
    Respect : +1

    Went to Lapland with first choice. I would not recommend under any circumstance. Not magical and Santa arrives at a dinner and my 3 year old had to wait until 10.17 at night and was too tired to go near him. Taster sessions lasted average of 50 seconds each.
    Guest's full review     | 67 words | 1 comment added.

  • Review by
    linwood
    on 6th Dec 2008


    User Rating : 0
    Respect : 0

    Booked ski holiday to Berwang, Austria Jan 09. Booked Hotel Thanerllerhof over the internet. In the brochure it said evening meals are taken in the Kaiserhof Hotel 300m away. We then receive a letter from First Choice stating that the distance is now 800m away. Has it walked? There is no transport between the two hotels and don't know what to do if there is a blizzard! We are very disappointed at the extra distance and would not have booked Hotel Thanerllerhof had we known this fact. I rang Firs ...
    linwood's full review     | 162 words

  • Review by
    sco77ywatty
    on 9th Nov 2008


    User Rating : 3
    Respect : 0

    Booked a Florida holiday March 2008 for departure April 2009. Nov 2008 received a letter saying the accommodation that I had booked (chosen for it's close location of 3 miles to the Disney Parks for our little ones) was no longer available and I would put in an allocated on arrival property within 20 miles of the Disney Parks, no refund or compensation. Offered free cancellation and a refund of deposit. The contract with the property in Florida had been canceled and because of popularity ther ...
    sco77ywatty's full review     | 124 words

  • Review by
    Oldcolonial
    on 3rd Nov 2008


    User Rating : 10
    Respect : 0

    The flights outbound and inbound were excellent and both flights arrived ahead of schedule, the cabin crew provided excellent service and were very jolly and helpful, unlike some flights I have been on with BA and the awful Virgin Atlantic.I usually try to fly scheduled flights whenever possible but my experience on my first flight with First Choice may make me reconsider, I would definitely fly with them again and I am a fussy traveller, in fact I was surprised how good it was and highly recomm ...
    Oldcolonial's full review     | 127 words

  • Review by
    Guest.
    on 28th Oct 2008


    User Rating : 6
    Respect : 0

    Booking holiday very easy, reps on resort brilliant, check in and transfers brilliant, extra leg room good. Air crew... we had a problem with a passenger swearing and being disorderly and they were most unhelpful and did nothing to sort out the problem .......Would definitely think twice about booking with them again...
    Guest's full review     | 52 words

  • Review by
    Guest.
    on 27th Oct 2008


    User Rating : 1
    Respect : 0

    We experienced a 6 hour delay on departure to Mexico. We got thrown out of the seats we had been previously given (by a window) and ended up at the very back of the plane in the middle section due to them changing our plane. Finally arrived at the hotel feeling absolutely exhausted, tried to get into the room we had been given and found another couple in there. (bear in mind this was now midnight due to the delay and we had been up for over 24 hours). By the time we were reassigned a room it onl ...
    Guest's full review     | 212 words

  • Review by
    rara
    on 27th Oct 2008


    User Rating : 0
    Respect : 0

    We experienced a terrible delay on the way and were not told the reasons for it/given updates. No free snacks etc were offered as compensation for our delay, even though we had all missed at least one meal whist waiting for the flight. The holiday rep was unhelpful and made us feel like we had no right to complain. Writing to their customer service centre on return resulted in a pathetic inpersonal, run of the mill response. Would never recommend them or fly with First Choice again.
    rara's full review     | 94 words

  • Review by
    Tracey Mit
    on 21st Oct 2008


    User Rating : 1
    Respect : 0

    We have booked our holiday to Mexico for this coming christmas period. As my partner is 6 foot we have booked extra leg room but enquired about upgrading. However, the flight is a Thomsonfly flight and therefore we were unsure who to contact. 1st we tried Thomson and were told that we could only book extras 7 days before the flight. We then tried First Choice who stated that there were no seats available in the premium class. No problem, but when we asked if we could prebook the seats we wan ...
    Tracey Mit's full review     | 285 words

  • Review by
    BCOLLIGAN1
    on 15th Oct 2008


    User Rating : 5
    Respect : 0

    I wish to highlight the poor service travellers can expect to receive if they obtain First Choice travel insurance. We had to cancel a holiday in June 2008 due to my fathers death on the day we were due to travel and the claim has still to be resolved. The underwriters have dealt with this in an inept manner and without any degree of sympathy. So I would not recommend First Choice gold insurance.
    BCOLLIGAN1's full review     | 76 words

  • Review by
    Guest.
    on 8th Oct 2008


    User Rating : 3
    Respect : 0

    First Choice sold the Hotel on the website as being 4 star. It turned out to be a boring shabby place with tasteless food. We had to pay 140 euros xtra for a room uppgrade and ate out instead of using the horrible restaurant half board which we also paid for! I think the persons that review and grade resorts and hotels for First Choice need to get out more!
    Guest's full review     | 80 words


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