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| Customer Service | 3.6/10   |
|---|---|
| Value for Money | 3.4/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 3.4/10 |
Read and write reviews of First Choice travel agents. If you have booked a holiday with First Choice let us know how it went. If you are looking for a holiday read the reviews, then if you want to book a holiday with First Choice simply click the advert below:
Full review by
Guest.
on 26th Apr 2008
User Rating : 0
Respect :
0
Good Points: There are no good points about booking a holiday with First Choice!
General comments: I would never book a holiday with First Choice again - our hotel was lovely and had a brilliant time but First Choice as a travel agent were awful. Check in was awful and timely. Flight was awful - not enough food for everyone, no blankets, all but one toilet on the plane was blocked, long wait to disembark. Zero communication - wasn't told about baggage allowance; subsequently had to pay huge excesses. All the Air Stewards were rude and never smile and were completely unfriendly
Guest.'s review and ratings | 98 words
Review by
sharonleethomas
on 5th Apr 2008
User Rating : 9
Respect :
0
The staff were very helpful, they didn't push you into going somewhere different to what we asked for. Would book through these again. The staff were excellent when we were asking about the euro. Didnt agree with the guidelines on how much spending money needed when going s/c, half board & all inc. Thought it was totally over the top.
sharonleethomas's full review | 60 words
Review by
wel1810
on 29th Mar 2008
User Rating : 0
Respect :
0
We went to Reviera Maya and stayed at the Adevntura Spa Hotel which was brilliant. Everything else to do with first choice was poor quality. 1. The air stewardess were rude and unhelpful. On the inbound flight- we couldn't watch any movies as no earpieces were provided, when asked we were told we should have kept our ear pieces from the outbound flight, but they clearly told us to leave the earpieces where they were on the outbound flight. Hence we didn't have any earpieces with us. When we app ...
wel1810's full review | 200 words
Review by
Guest.
on 8th Mar 2008
User Rating : 0
Respect :
0
What else can I add - no clear complaints procedure or appeal, no clear advertising of their products, just hand over your cash, as you wait 8 weeks of them advertising 'extras' and 'upgrades' but not a single letter or email even give you an inkling that a special visa is required - no this might put people off and eat into their profits.
Guest.'s full review | 149 words
Review by
jones08
on 7th Mar 2008
User Rating : 0
Respect :
0
Have recently canceled a holiday through First Choice and lost £400 in doing so but at least now I can book a holiday that is safe! Originally booked a bungalow in Gran Canaria for me, my partner and 3 year old daughter to find out it is actually on two floors and they expect us to sleep upstairs and child to sleep downstairs next to patio door. Terrible customer service from then on in, wouldn't return calls, not offering to help. Eventually asked for money back. Absolute refusal from com ...
jones08's full review | 186 words
Review by
Guest.
on 4th Mar 2008
User Rating : 9
Respect :
0
Staff helped us, giving excellent customer services and stories from personal experience in different destinations, to help us make our minds up. The staff were really helpful and helped me make sure that I had the best family holiday ever. It allowed us to bond and try out new things with one another.
Guest.'s full review | 53 words
Review by
hood08
on 2nd Mar 2008
User Rating : 0
Respect :
0
I had a really bad experience with first choice holiday hypermarket in. When we first made contact with them, they were helpful, friendly and lovely to talk to, we booked our wedding through first choice too to take place in Cyprus, we had a party of 13 and originally booked for the same hotel the Iberostar Ledra Beach, the Bride and Groom then decided to upgrade to the RIU Cypria Bay and paid the extras accordingly.
Six months later we picked up our tickets and found out that the Brides mum, da ...
hood08's full review | 346 words
Review by
Guest.
on 23rd Feb 2008
User Rating : 1
Respect :
0
First Choice, first and last time only. My first time booked on a package holiday to Turkey with an agent and all those worst fears on watchdog confirmed. We have not even left yet but with less than 2 weeks to go. We receive a letter telling us our premier package hotel has withdrawn 75% of its facilities. On offer only Bowling or cinema!!! Should have booked a few days at my local retail park or Butlins!! No price reduction on this.
First choice have offered limited alternatives without compar ...
Guest.'s full review | 164 words
Review by
Confused 1
on 11th Jan 2008
User Rating : 0
Respect :
0
Booked holiday for Kenya for January 2008. Due to unrest and riots had to contact customer services for travel updates. They were rude and not at all helpful. Just did not want to listen to my concerns, they were only intrested in offering alternative holiday. When I told them I wanted refund they made me wait until the last minute to receive confirmation flight and holiday were cancelled. Chocolate teapot and customer services, are they the same thing.
Confused 1's full review | 87 words
Review by
Guest.
on 20th Dec 2007
User Rating : 1
Respect :
0
I wouldn't use first choice again once they have your money it doesn't feel as though they are the least bit interested in you.
Guest.'s full review | 39 words
Review by
Guest.
on 4th Dec 2007
User Rating : 9
Respect :
0
I would happily travel again with this airline.
Guest.'s full review | 49 words
Review by
Malchester
on 2nd Oct 2007
User Rating : 1
Respect :
0
Having been let down by Olympic Holidays who canceled our package booking to a hotel in Rhodes and rebooked us into a sub standard hotel with desperately poor reviews and would not book us into another hotel, we went to First Choice in Llandudno, North Wales. The staff were friendly enough but were only interested in pushing First Choice and Thomson packages. We were recommended to go to a hotel by the agent for a cost of over £1000. We went away to think and found that the same hotel with ...
Malchester's full review | 138 words
Review by
bizley
on 27th Sep 2007
User Rating : 1
Respect :
0
Good for taking your order and money, bad for follow up. Since getting bigger they have special areas for ticket collection - rather than letting you approach a free agent. Although the collection desk was manned the girl "wasn't doing that at the moment". You then go to Currency desk and get in a queue. I gave up after 30 minutes and when I went back 1 hour later it was as bad. I'm sure the system is good for taking business but definitely not good for KEEPING IT!!!!
bizley's full review | 87 words
Review by
helenlouis
on 23rd Aug 2007
User Rating : 9
Respect :
0
I have always had great fully inclusive holidays with First Choice. The last one was in The Holiday Village in Sarigerme Turkey in May 2007, and it was truly lovely. This place is great for families. We went with our daughter who is 36, also a 34 year old, a 13 year old who loved the football, and a 14 month old, and the creche was great for him, and it gave our daughter a break as she was pregnant. Sarigerme is great! We will all go next year. As a Grandmother I sat around the pool reading book ...
helenlouis's full review | 222 words
Review by
marco100
on 11th Aug 2007
User Rating : 10
Respect :
0
We booked our flights with flydeals.co.uk, a week before departure no tickers so called flydeals who gave other numbers to call, hung up and were generally very unhelpful. Rang First Choice as they were the airline. they were extremely helpful and explained that flydeals have gone into liquidation and had not paid First Choice, even though they had taken our money at the time of booking.
First Choice have honored all flights booked with them and have allowed me to pass on proof of payment upon ...
marco100's full review | 100 words
Review by
emza2511
on 2nd Aug 2007
User Rating : 10
Respect :
0
Just booked a 5 day holiday to Barcelona with First Choice. Went to the Ashton Under Lyne branch and the staff were really friendly, we must have been there for a least 2 hours browsing holidays. As we had specific criteria but not an idea of a place we wanted to go and the assistant was more than helpful browsing through all the options and showing us the different offers available for certain places, even giving her own personal advice, as a one point we were looking at going to Italy, she inf ...
emza2511's full review | 260 words
Review by
workshy
on 24th Jun 2007
User Rating : 2
Respect :
0
We booked to go to Egypt with First Choice departing from Manchester.
However the agent at the First Choice branch in Greater Manchester where we booked failed to inform us that there was a touchdown of the flight at London Gatwick to pick up other passengers. We were told we would only be on the plane at Gatwick for 50 mins, which turned into more like 2 and a half hours due to being delayed. We were not allowed off the plane during this time to wait at the gate area, and were not offered ref ...
workshy's full review | 177 words
Review by
justiunscott
on 21st May 2007
User Rating : 0
Respect :
0
Please do not travel with this tour operator.
justiunscott's full review | 43 words
Review by
Pride06
on 11th Feb 2007
User Rating : 6
Respect :
0
On paper, First Choice look great and through the booking process are quite helpful, however once you've paid they couldn't care less. Their rep in the resort was very kind and helpful but you could see that he was constantly fire-fighting due to the inaccuracies within the brochure. We were told that regardless of our own experiences we should grade everything as excellent in the customer feedback form as the rep's job depended on it. I really felt sorry for the guy, what a horrible position to ...
Pride06's full review | 217 words
Review by
malex
on 1st Feb 2007
User Rating : 0
Respect :
0
Wanted to go to Marsa Alam in Egypt. The manager of the First Choice shop in Eastbourne believes Sharm el Sheik is the nearest airport.
Could you imagine after a 5 hour flight to Sharm having to travel over a thousand kilometres by coach.
I contacted First Choice head office who did not think there was a problem or a mistake.
Rubbish staff and company.
malex's full review | 70 words
