First Choice Reviews

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First Choice
1.7 stars
Average rating for this product is: 1.7 out of 5

From 5 ratings and 92 reviews

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Summary

Read and write reviews of First Choice travel agents. If you have booked a holiday with First Choice let us know how it went. If you are looking for a holiday read the reviews, then if you want to book a holiday with First Choice simply click the advert below:

Average Ratings for First Choice

  • Customer Service1.7 stars
  • Value for Money1.9 stars
  • Reviewer Ratings1.6 stars
  • Overall Rating1.7 stars

92 Reviews For First Choice

  • Guest 14th Nov 2009

    Reviewer rating: 1 stars


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    Horrific holiday and even worse 'after-care' from First Choice. Our room in Jamaica was part of the staff accommodation - filthy, noisy and not quite part of the actual resort. We caomplaned on-site and nothing was done. We wrote to First Choice afterwards and first they refused to deal with the complaint, then told us that the accommodation was not their responsibility! We involved ABTA and First Choice just ignored us! That is how they handle complaints - not that the8r membership with ABTA made any difference whatsoever. Will never book with them again.

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    where to start book a holiday to florida america for 2 adults and 1 under 2 year old for 2weeks charged us £2100 over the phone, then got through the post the holiday was £2400. when our friends book aswell with them they have 2 adults 1 child 1 under 2 and there holiday comes to £2140, we ask why theres is cheeper they say because they have another child (cant make that out.) Paid a deposite of £320 but then wanted to cancel so they wanted another £246 just to canc ...

  • Guest 24th Oct 2009

    Reviewer rating: 2 stars


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    Just returned from Sharm El Sheilk, Egypt, 14 day all inclusive at Radisson Blu Hotel Nabq Bay, facilities good and value for money, good selection of food but drinks were local brews.
    Good points:
    Weather a comfortable 35 degrees and always sunny, good pools and easy access to pool bars.
    Accomodation and gardens kept clean and tidy at all times.

    Bad Points:
    Over priced shops and constant pestering from shop owners and street vendors, do not advise women to be coax into shops down the alleys in ...

  • Guest 24th Aug 2009

    Reviewer rating: 3 stars


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    Just retuned form Ibiza with my husband and 2 teenage children. Stayed at the Hotel Miami Es Cana. Really great resort, very clean friendly Hotel, food great serice very good. Would recommend this hotel to everyone. had a problem with the First Choice rep though, had a lack of courtesy and deplomacy. at one point physically man handled my son and was quite rude to my husband. This will not put us off going to this resort and hotel again but we might think twice about choosing First Choice.

  • Guest 22nd Aug 2009

    Reviewer rating: 2 stars


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    We have just returned from the holiday village in Benalmadena ! what an experience - was put in a room overlooking a railway and a donkey which brayed everytime the train passed - apparently an agents codes for pool views is just a request - make sure you pay before you go if you want a decent room !
    Several complaints made to reception which were ignored - room not even swept for the whole fortnight - short staffed in the restaurant so dirty dishes not cleared away - left without clean towels ...

  • Guest 22nd Aug 2009

    Reviewer rating: 1 stars


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    First Choice Holidays? Never again! Charged a massive £37.50 without warning when paying with a credit card. When I complained they referred their 'terms & conditions'.. No warning given when you're paying. Forget it.

  • scalrag Rank: Sergeant 19th Aug 2009

    Reviewer rating: 1 stars


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    Where to start first the First Choice - the girl in the shop booked us to Turkey but to the wrong airport with a five and a half hr transfer time. We were told that the girl had mentioned to us it was going to be a 51/2 hr transfer (as the holiday was for my husband to recover from a knee op was i really going to go for this??).
    I ended up speaking to lots of different people at the top and at one point the shop booked us into a rat infested hotel(per trip adviser)we eventually had to swap and g ...

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    do not book with these clowns. weve not even been away yey, booked our honeymoon 3weeks away was told they would send cards to send to our wedding guests so they can pay bits off over the phone, never turned up, phoned branch to be told we dont do them anymore,fine, made our own cards up(at our expense) with the relevant details,phoned branch and confirmed all the details and correct phone number for payments etc.all invitations sent out,then had a call from a close friend saying they tried to p ...

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


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    Beware of First Choices website. I tried to book a holiday and was quoted £1671 for 1 week all inclusive but by the time it came to putting in my bank details to confirm payment it had risen by £280. Tried calling web support but they told me there wasn't anything they could do. I have tried complaining but no one is interested.

  • eksi 30th Jul 2009

    Reviewer rating: 5 stars


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    Fabulous service on flights to and from Kefalonia with first choice. Marianna studios in Lassi were much better than portrayed in the brochure or website. Spacious and spotlessly clean Marianna and family very helpful and friendly. Reccommend to all. Ideal location for beach and bars and restaurants. Trip around the Island cheaper when booked independantly at ticket office but Zorbas booked through rep good value for money.

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    Incompatant staff with no idea of customer service or how to provide a service from shop level to deputy regional managers,complaints line staff rude and patronising,we have spent alot of money with them for our forthcoming honeymoon, they have promised lots but failed to deliver.I would never in my life buy another holiday from first choice. And we havent even travelled with them yet

  • Guest 27th Jun 2009

    Reviewer rating: 2.5 stars


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    first choice holiday village turkey.

    we have just got home on tuesday after spending 14 nights there. the food was very good and very impressed with the hygene in the eating areas. the entertainment on a evening in the tropical was extremely disappointing for adults and children . there was a theft of a d.s.lite and we had a bag of lego go missing. just be very careful with your belongings especially kids toys. went on the family cruise told ther was 2 reps going childrens ente ...

  • dixon445 7th Jun 2009

    Reviewer rating: 5 stars


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    Definitely an excellent hotel where the client is of the utmost importance. Fantastic facilities: pools (indoor and outdoor and childrens) private beach and jetty, numerous bars and restaurants (including 3 A La Carte) Large Spa , Entertainment team, Pide tent, beach bars, poolside restaurant/Bar, Staff who work constantly to maintain its high quality of services, Hairdresser, shops, Dr, Internet, Disco Card system for beach/poolside. The food was of the highest quality and plentiful and beaut ...

  • Guest 1st Jun 2009

    Reviewer rating: 2.5 stars


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    I find the hotels are usually good esp. for families and the all inclusive hotels are usually good value for money. However, there is a problem with customer services not the people but the procedures.

    I find the customer services for first choice in England are really bad. I had reasons to make a complaint as myself and other holiday members became ill whilst away. It took only a couple of weeks to receive acknowledgement letter (although the date on their letter was dated before my original ...

  • dave51 25th May 2009

    Reviewer rating: 4 stars


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    Holiday in tenerife bahia principe hotel fantastic, hotel very caring proffesional staff .Food fantastic great room and view, the only things that disapointed us was there was no beach, wish was advertised on the web site,and the kiddies club was rubbish.But if id had enough money would have stayed another two weeks.

  • Katlon Rank: Lance Corporal 26th Mar 2009

    Reviewer rating: 1 stars


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    We bought a "5" day trip to Lapland with first choice Dec/09 to Yllas (Snow Princess Hotel) From London.
    The reps were very nice.
    They advertised a transfer time of about 2 hours. But it took us a total of 7 hours to get to the hotel, with nothing to eat, us our 4-year-old son and other families on the same trip. Included in the 7hs there was about 2hs waiting at the airport for others to come to join our group, and another 1h delay because the bus "run out of fuel"
    When we got on the way we h ...

  • CEK 20th Mar 2009

    Reviewer rating: 0.5 stars


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    didn't get us the room we had booked. we booked a sea view room in barbados, we wanted to look out at the turquoise blue ocean. when we got there we didn't have that we had an island view. We arranged our sea view room a whole year before but first choice were not allocated the seaview rooms from the hotel, and they failed to inform us of this fact. in my opinion they did nothing to help us when there, they offered no apology when returning and we are still waiting for a refund for what extra ...

  • bullys 17th Feb 2009

    Reviewer rating: 5 stars


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    I am definitely re-booking with First Choice to go back next February. Anyone looking for a relaxing and sight seeing holiday with excellent food, friendly crew,great weather, should think seriously about this one for the money.

    Recently back from Nile Cruise on the All Inclusive Orchid.First class holiday, The food was excellent and we were celebrating a 60th and the crew were great in putting up banners and balloons for us and everyone who had a birthday was treated to a special birthday cak ...

  • sarahpvine 17th Feb 2009

    Reviewer rating: 0 stars


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    I have booked my holidays with First Choice for the last 4 years.

    I booked my holiday to Morocco 6 of us in total to depart 31st August 2009. I paid the deposit and the rest is due the end of June. However 2 weeks ago I found out that I was pregnant and the baby is due 2 days after our flight home. So I rang First Choice to find out what their policy is on flying when pregnant. I was told that I would not be able to fly. I asked what my options were and I was told that I had to change the ...

  • Guest 11th Feb 2009

    Reviewer rating: 5 stars


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    The best holiday I have ever had - thank you First Choice and I will be returning to do the same trip next year or the one after. Great value for money, would recommend this trip to anyone wanting a nile cruise. Just come back from Nile cruise on the All Inclusive Orchid. This was a fantastic holiday for seeing the sights, but made even more memorable by the crew and our Rep. Everyone was so friendly, it was one big happy family. The food was fantastic, our cabins were cleaned daily and we ...

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