First Choice Reviews

travellover's review has yet to be rated - Be the first!
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Went to Silver Sasnds, Candolim, Goa January 2010 flying from East Midlands Airpot. One of our party has severe sight problems. First Choice were absolutely amazing in dealing with all aspects of assistance for him, probably the most efficient we have experienced.

The holiday rep was equally as good & couldn't do enough for his guests. He was knowledgeable, helpful & accessible. The best we had.

We experienced a major delay on the return flight & the rep arranged an extra night in the hotel, provided an extremely generous food allowance & a phone call home. Rep also delivered a hand written apology to each guest.

First Choice had negotiated the better rooms in the hotel & helped arrange changes of rooms if guests requested them.

All this at a lower cost than other tour operators for the same holiday.

Well done First Choice.

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Recently went into a first choice store to book a holiday. Although the store was empty no-one could be bothered to do any work and when I asked for help felt like the scum of the Earth. No level of customer service whatsoever and very rude dread to think what would have happened if I had booked and had a problem. Tried 2 different stores and same findings.

Looks like First Choice will be my last choice in the future. There is a real need for staff training! Just glad I didn't book a holiday wi ...

Rob White's review has yet to be rated - Be the first!
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We traveled to Lapland 16-20 Dec 09 with First Choice, staying in Yllas at the Snow Elf Hotel apartments. The apartment was extremely nice, clean, spacious and included both a wood burner and sauna and would highly recommend. However please note, many people staying in the hotel itself complained that their rooms were very small, basic and in one or two cases in need of repair. The restaurant food was buffet style and included a good variety of meat and veg. The hotel itself is not too far from ...

jmcardle's review has yet to be rated - Be the first!
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From incompetent travel shop staff, hand writing items on booking confirmation, booking a 'package holiday' in bits charging £200 more than the website price 'just the way i have had to book it' then booking long term parking for the week after we come back, extras miss-sold from pictures in web site, Moet on extras website you are served with Nicolas Feuillatte - check out wines direct website the cheapest of 17 champagnes listed, having to pay for transfers when they are part of the pack ...

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Horrific holiday and even worse 'after-care' from First Choice. Our room in Jamaica was part of the staff accommodation - filthy, noisy and not quite part of the actual resort. We caomplaned on-site and nothing was done. We wrote to First Choice afterwards and first they refused to deal with the complaint, then told us that the accommodation was not their responsibility! We involved ABTA and First Choice just ignored us! That is how they handle complaints - not that the8r membership with ABTA ma ...

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where to start book a holiday to florida america for 2 adults and 1 under 2 year old for 2weeks charged us £2100 over the phone, then got through the post the holiday was £2400. when our friends book aswell with them they have 2 adults 1 child 1 under 2 and there holiday comes to £2140, we ask why theres is cheeper they say because they have another child (cant make that out.) Paid a deposite of £320 but then wanted to cancel so they wanted another £246 just to canc ...

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Just returned from Sharm El Sheilk, Egypt, 14 day all inclusive at Radisson Blu Hotel Nabq Bay, facilities good and value for money, good selection of food but drinks were local brews.
Good points:
Weather a comfortable 35 degrees and always sunny, good pools and easy access to pool bars.
Accomodation and gardens kept clean and tidy at all times.

Bad Points:
Over priced shops and constant pestering from shop owners and street vendors, do not advise women to be coax into shops down the alleys in ...

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Just retuned form Ibiza with my husband and 2 teenage children. Stayed at the Hotel Miami Es Cana. Really great resort, very clean friendly Hotel, food great serice very good. Would recommend this hotel to everyone. had a problem with the First Choice rep though, had a lack of courtesy and deplomacy. at one point physically man handled my son and was quite rude to my husband. This will not put us off going to this resort and hotel again but we might think twice about choosing First Choice.

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We have just returned from the holiday village in Benalmadena ! what an experience - was put in a room overlooking a railway and a donkey which brayed everytime the train passed - apparently an agents codes for pool views is just a request - make sure you pay before you go if you want a decent room !
Several complaints made to reception which were ignored - room not even swept for the whole fortnight - short staffed in the restaurant so dirty dishes not cleared away - left without clean towels ...

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First Choice Holidays? Never again! Charged a massive £37.50 without warning when paying with a credit card. When I complained they referred their 'terms & conditions'.. No warning given when you're paying. Forget it.

scalrag's review has yet to be rated - Be the first!
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Where to start first the First Choice - the girl in the shop booked us to Turkey but to the wrong airport with a five and a half hr transfer time. We were told that the girl had mentioned to us it was going to be a 51/2 hr transfer (as the holiday was for my husband to recover from a knee op was i really going to go for this??).
I ended up speaking to lots of different people at the top and at one point the shop booked us into a rat infested hotel(per trip adviser)we eventually had to swap and g ...

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do not book with these clowns. weve not even been away yey, booked our honeymoon 3weeks away was told they would send cards to send to our wedding guests so they can pay bits off over the phone, never turned up, phoned branch to be told we dont do them anymore,fine, made our own cards up(at our expense) with the relevant details,phoned branch and confirmed all the details and correct phone number for payments etc.all invitations sent out,then had a call from a close friend saying they tried to p ...

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Beware of First Choices website. I tried to book a holiday and was quoted £1671 for 1 week all inclusive but by the time it came to putting in my bank details to confirm payment it had risen by £280. Tried calling web support but they told me there wasn't anything they could do. I have tried complaining but no one is interested.

eksi's review has yet to be rated - Be the first!
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Fabulous service on flights to and from Kefalonia with first choice. Marianna studios in Lassi were much better than portrayed in the brochure or website. Spacious and spotlessly clean Marianna and family very helpful and friendly. Reccommend to all. Ideal location for beach and bars and restaurants. Trip around the Island cheaper when booked independantly at ticket office but Zorbas booked through rep good value for money.

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Incompatant staff with no idea of customer service or how to provide a service from shop level to deputy regional managers,complaints line staff rude and patronising,we have spent alot of money with them for our forthcoming honeymoon, they have promised lots but failed to deliver.I would never in my life buy another holiday from first choice. And we havent even travelled with them yet

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first choice holiday village turkey.

we have just got home on tuesday after spending 14 nights there. the food was very good and very impressed with the hygene in the eating areas. the entertainment on a evening in the tropical was extremely disappointing for adults and children . there was a theft of a d.s.lite and we had a bag of lego go missing. just be very careful with your belongings especially kids toys. went on the family cruise told ther was 2 reps going childrens ente ...

dixon445's review has yet to be rated - Be the first!
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Definitely an excellent hotel where the client is of the utmost importance. Fantastic facilities: pools (indoor and outdoor and childrens) private beach and jetty, numerous bars and restaurants (including 3 A La Carte) Large Spa , Entertainment team, Pide tent, beach bars, poolside restaurant/Bar, Staff who work constantly to maintain its high quality of services, Hairdresser, shops, Dr, Internet, Disco Card system for beach/poolside. The food was of the highest quality and plentiful and beaut ...

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I find the hotels are usually good esp. for families and the all inclusive hotels are usually good value for money. However, there is a problem with customer services not the people but the procedures.

I find the customer services for first choice in England are really bad. I had reasons to make a complaint as myself and other holiday members became ill whilst away. It took only a couple of weeks to receive acknowledgement letter (although the date on their letter was dated before my original ...

dave51's review has yet to be rated - Be the first!
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Holiday in tenerife bahia principe hotel fantastic, hotel very caring proffesional staff .Food fantastic great room and view, the only things that disapointed us was there was no beach, wish was advertised on the web site,and the kiddies club was rubbish.But if id had enough money would have stayed another two weeks.

Katlon's review has yet to be rated - Be the first!
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We bought a "5" day trip to Lapland with first choice Dec/09 to Yllas (Snow Princess Hotel) From London.
The reps were very nice.
They advertised a transfer time of about 2 hours. But it took us a total of 7 hours to get to the hotel, with nothing to eat, us our 4-year-old son and other families on the same trip. Included in the 7hs there was about 2hs waiting at the airport for others to come to join our group, and another 1h delay because the bus "run out of fuel"
When we got on the way we h ...