Excellent service from Duncan, very pleasant and very helpful resulting in a great holiday, everything went smoothly from start to finish and would definitely use them again. They always returned phone calls and did everything they said they would in a timely manner. I was a bit concerned having read some poor reviews but feel that often people only have something to say when its negative so credit where credits due, I can't fault them!

I had booked with this company for a fortnights holiday in Lanzarote before I read all the reviews! I found Luke and Jim both very helpful and efficient on both of my calls. I had reason to alter some of the booking and it was handled with speed and knowledge. All the paperwork was received within a day and the altered booking was completed and documentation received within an hour. So glad I did not read the comments before hand now.Will let you all know how my holiday works out,but upto now I have no doubts all is well.

I've used Imperial Travel to go to Turkey for the last two years and they have been great. They always call me back if they can't help me straight away and the advisors I have dealt with have been really helpful. My last booking agent called Louise couldn't do enough for me and really helped me booked the perfect first holiday for my 11 month old. will definately use them again.

Not the easiest company to contact and deal with, Yet the holiday itself was excellent! No problems at all, and everything ran on time! I would use them again for a cheap break for sure!

We booked with imperial travel to go to olideniz in turkey 1st -8th July 2011. When I was still waiting for paperwork to come through 2 weeks prior to departure I called them. Having read the reviews of the company I got concerned. I called them several times and I have to say they always returned my calls on the same day, but I had to be persistent with chasing them. I delt with a very helpful lady called Mary (and another called Jo) who sorted all the missing paperwork out. I haven't used agents much as usually tailor made previous holidays independently. Even at the airport I was still dubious about how it would work out. I have to say that the travel arrangements were really smooth and having arrived on a night flight with 3 tired kids I was delighted to find the very welcoming driver of the transfer coach( a2b transfers). We hopped on and an hour later were safely delivered to our hotel. The Mavruka hotel was really nice and our family room very clean and modern ( it was up 2 flights of stairs though but we didn't mind as our youngest would hop out of the buggy so we could carry pram up). The return transfer and flight was just as smooth and my husband and I were impressed with the organisation . Onour air was a nice comfortable airline who I would have no problem using again, they were modern and clean planes( like a Turkish easyjet budget airline). A great holiday was had by all and I wanted to write this review as I was concerned by the previous reviews but really it was all fine! My only advice when using imperial would be to chase them for the receipts, e-ticket, transfer vouchers and accommodation vouchers. Leave lots of messages and they will get back to you but be patient with them as they are pretty busy I think.

Booked a week all inclusive to Tenerife for my son and 7 friends.Was a bit worried about Imperial Travel due to bad reviews but need not have worried.Everything went very smoothly and the boys had a brilliant time.I think Imperial travel employees are overworked as they seem to work 24/7 which means it is sometimes difficult to get through to them and they may not get straight back to you.However,what they do works well.David Shaw dealt with my booking and he was very helpful and even booked an 8th boy on the trip getting him on the same flight etc at the last minute.Well done Imperial travel.Would defo use again!!

After reading previous reviews of this company after we had booked we were needless to say we were very wary. However had to speak to customer services about pre booking seats and got the classic will ring you back right but they did and answered my query fully and professionally. Recieved all paperwork when we should have including thomson flight tickets, got picked up at the airport when we should ,on return got picked up when we should.On the whole could not fauly holiday or company

After reading the reviews I was a little worried about booking my holiday with this company. But we can not fault them they are fantastic. We found from booking the holdiay and making the last payment to the tickets arriving all very easy and all customer services operators very polite and helpful. dont know what other people are talking about. Dont listen book your holiday they are great.

I have this week returned from 2 weeks in Hurghada, Egypt. I booked through Imperial Travel which I found on teletext on line.

I booked at a good price, got 15 days (as apposed to the usual 14), and requested a family room which would involve 2 seperate bedrooms. What's more we were in a water/aqua park which should have also added to the price. Our party consisted of 2 adults, and 2 young children

Within minutes of booking, and paying I discovered this review site. My heart hit my heels due to the list of awful reviews. I had without thinking paid by debit, and not credit card which meant I was not able to persue compensation should I need to. I found myself woefully concerned about the money I had spent as I had paid in full for the holiday, and had more than one bad experience with holiday suppliers/agents in the past. I have always persued and won my point but the energy and time spent doing so were ridiculous.

The next few days, almost a week waiting for some sort of paperwork were miserable wondering what I had done, and what was about to befall me.

All I can say to other prospective buyers who may find themselves in my shoes is that I did not have a single problem. I got my paperwork through, all was in order and exactly as I had paid for.

I am not reviewing the holiday itself, although it was all as paid for , acceptable in standard, and in line with other reviews I had studied which related to the hotel in question. This review is with regard to the holiday agent in question, and due to the service I received can only be positive. I am more than pleased to be able to say I had none of the problems other reviewers claim to have had.

Can I suggest for future customers of any holiday company that to henance financial security your holiday is purchased via your credit card, as your card issuer has by law some financial responsibility towards any problems caused by the companies they deal with. Ask from your holiday supplier for details in advance about ATOL & ABTA membership. And note that some holiday insurers will at an additional small premium cover against your losing your accommodation and or flight due to liquidation. Be aware though that some of these cover loss of flight only which is I understand already protected by ATOL.