Imperial Travel Reviews

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Latest Reviews

★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY .. NIGHTMARE!!”

Written on: 03/09/2015 by Guillermo469 (1 review written)

Booked a holiday to Ibiza with my partner, problems started from day one. Sent somebody elses booking, never reply to emails, when you call they either put you on hold, cut you off or offer call backs which never happen. They are very rude and were only nice when they took my money which was much more than quoted. We were unlucky with our dog and unable to travel, we were NEVER sent any terms and conditions or how to cancel our holidy. About a week before we were due to go we recieved… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 08/08/2015 by SidneyMcCormack (1 review written)

booked holiday for a family group load of issues, imperial staff most rudest people ever,if you try to discuss,anything that is above their simplicity they say you are arguing,then cut you off,emails go unanswered.so called supervisors,,they are actually the directors of this sham disgraceful outfit.Adam has deliberately tried to pass misleading information of which we recorded.they change prices upward for their benefit,which they say they can.its in their terms and conditions, of which you… Read Full Review

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★☆☆☆☆

“Incompetent and rude”

Written on: 22/06/2015 by Maximillian165 (1 review written)

I booked for 8 people all inclusive and only received accomodation for 5. Thay have taken my money, when I ring they tell me your just missing an email, which they cant sort out. A simple problem with no solution. When I said I am unhappy, that the service was terrible the agent shouted at me, he was rude and had no customer service skills at all. I have 8 flights and not enough accomodation. It is unfit for purpose and my only option is to appoach the ombudsman. They let themselves down… Read Full Review

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★☆☆☆☆

“DON'T USE THEM”

Written on: 29/05/2015 by eprocter (1 review written)

I booked my holiday with Imperial Travel through ice lolly. While they were trying to get my money they were lovely to me and really helpful. I paid my deposit and that was that for a month. I decided I wanted to add on transfers with the company so I called 4 times and they told me they were busy they would call me back - they never did. Oh well, their loss. Today I have to pay off my balance for my holiday. I called this morning, was put on hold and then told 'sorry were busy we will call you… Read Full Review

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★☆☆☆☆

“I would never recommend booking with these”

Written on: 18/01/2015 by Payton260 (1 review written)

I would never recommend booking with these i booked over phone with a guy who took 300 extra pounds out my account.. when i rang to question this it took forever to find out why this much extra had been took.. he then told me rudely that it was goverment taxes and vat that i should 'have already knew about' erm no.. when you book a holiday the price you are given Is the price you pay surely.. he then said if i wanted to cancel i would only get 30% of my flights back so either way im stuck.. i… Read Full Review

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★☆☆☆☆

“Unhelpful and incompenent”

Written on: 29/12/2014 by Amari440 (1 review written)

Booked a simple one week trip to Egypt for 2 people on 30 Dec 2014. Messed up one name on the flights (all the other names were okay for hotel and transfers). Contacted them straight away, although we couldn't actually read the email they sent. On 17th Oct they agreed to fix it by email. On 29th Dec still not done. John on their sales line decided he wanted to be very 'blunt' with me, and said he could be no help at all and didn't take any details. Cost us another £100 with Monarch. Not… Read Full Review

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★★★★★

“Awesome holiday!”

Written on: 16/12/2014 by MadisynMurray (1 review written)

I would just like to say how helpful imperial travel was in dealing with my booking I traveled on the 21/4/14 for a week to Tenerife. I payed 288pp for 5 of my family to have the time of our life...flights,hotel and transfers was booked on time with paper work too. I booked my holiday from a gent he seem to know his stuff as he switched my original hotel to a much better standard for a very fair price. Will booking through imperial travel again!… Read Full Review

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★★★★☆

“I have used this company for the last few years and am...”

Written on: 21/10/2014 by berniemc (1 review written)

I have used this company for the last few years and am really impressed with them, not long after booking my holiday i got e-mail confirmation with the hotel voucher and transfer vouchers,when i phoned them to explain that i hadn't got a printer to print them off i was told that it wasn't a problem, they'd send them out in the post to me which they did do… Read Full Review

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★☆☆☆☆

“Do not ever book a holiday with this company ”

Written on: 05/10/2014 by ksKilgore1948 (1 review written)

The most incompetent company from messing up a booking to not dealing wth complaint property and not returning phone calls. Bunch of monkeys who have no understanding of how to speak to people and when you ring are advised someone will call you back. They answer the phones saying hello and are the most unprofessional people. I was sold a holiday as 5 star and this was clear not the case. Their admin department is a joke and are clearly under skilled in dealing with people's money or… Read Full Review

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★☆☆☆☆

“Do not ever book a holiday with this company ”

Written on: 03/10/2014 by ksKilgore1948 (1 review written)

The most incompetent company from messing up a booking to not dealing wth complaint property and not returning phone calls. Bunch of monkeys who have no understanding of how to speak to people and when you ring are advised someone will call you back. They answer the phones saying hello and are the most unprofessional people. I was sold a holiday as 5 star and this was clear not the case. Their admin department is a joke and are clearly under skilled in dealing with people's money or… Read Full Review

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★★★★★

“Good service very satisfied”

Written on: 27/08/2014 by 387Kent (1 review written)

Very happy with the overall service. The gentleman I spoke to was very helpful, overall it took around 15 minutes to complete the booking. I was concerned when they said emails would take 48 hours to come through as I was travelling in just over a week. But they came through the next morning so was no hassle… Read Full Review

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★★★★★

“Very Impressed”

Written on: 27/06/2014 by LesG1 (1 review written)

Was very wary about dealing with Imperial Travel after reading recent reviews, I dealt with the telephone consultant 1 hour ago I have now received all vouchers and ready to go my holiday. He was very helpful and knowledgeable, what he told me regarding timescales and confirmation has been spot on. Thanks again I would recomend this company to all family and friends. … Read Full Review

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★★★★★

“Thank You”

Written on: 18/06/2014 by Dawn0161 (1 review written)

After reading some derogatory reviews and I must say sympathise with people with those who have experienced problems. I have to say that having returned from our 2nd holiday booked though this operator we have found them to be helpful professional and have ensured that our holidays have run smoothly and have honoured their commitment to us without a hitch… Read Full Review

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★★★★★

“Great Holiday booked through Imperial Travel”

Written on: 21/05/2014 by jenson09 (2 reviews written)

I booked a holiday to Sharm el Sheikh with Imperial Travel last October. I found the bargain holiday that I wanted at the exact hotel for myself, husband , daughter, son in law a granddaughter and grandson who is an infant. After booking and paying in full for the holiday I then read the poor reviews that people had written. I waited with baited breathe as our holiday got nearer wondering if I would have any problems.Adam was polite at all times. Check in on line was no problem and when we… Read Full Review

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★★☆☆☆

“never travel again with them”

Written on: 19/05/2014 by HannahLouiseox (1 review written)

I booked a all inclusive holiday on the 12th and the gentleman on the phone was great. I decided to pay in full so i did not have to worry about anything else other than turning up on time for the flight. After getting off the phone i received the flight email and sent my passport details back a few days later. I have had to phone them today for my accommodation and transfer vouchers. The first time i rang i was told someone would call me back. I did not hear anything for an hour so called back… Read Full Review

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★★★☆☆

“Customer service not good but holiday was excellent”

Written on: 03/05/2014 by S.J.G. (1 review written)

I feel that I have to write a balanced review in this travel company. I booked with the advisor and he was very helpful at the time. I did have a problem with the online price as he advised against booking this as it meant spending 2 nights in Madrid Airport. I don't see how this can be advertised as a 7 night holiday if you only spend 5 nights there! I agreed to the increase in price for Seaview etc and this increased the holiday price by over £130 pp. when it came time for me to pay the… Read Full Review

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★☆☆☆☆

“incompetent and unhelpful”

Written on: 03/05/2014

As stated in previous reviews, with Imperial travel direct, the price changes from what is advertised to what is then quoted when you want to secure the deal. My main issues with the company is that once you have paid it's very difficult to get through to customer services who then don't want to help as its near home time for the staff. I also had an issue with my original booking as it appears that the agent booked the hotel that gave me the cheapest deal, but not the one I requested which had… Read Full Review

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★☆☆☆☆

“Worst travel company on the planet”

Written on: 05/02/2014

Rude , terrible customer service. Price changing from price quoted to price paid. Once you have paid a deposit you can never speak to anybody in the office. By the way, the good reviews for this company are written by Imperial Travel directors. You can tell by the grammar and spelling mistakes!!… Read Full Review

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★★★★★

“Pleasure to deal with”

Written on: 04/02/2014 by Horsejockey (1 review written)

We decided to book a holiday to Tenerife with imperial travel after finding them on Icelolly holidays. I spoke to a gentleman called Bob and he couldn't do enough for us. We received confirmation and an Atol certificate within minutes of booking which really put our minds at rest. We felt all along like they cared about our experience. Thank you Imperial… Read Full Review

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★★★★★

“Very Professional ”

Written on: 04/02/2014 by Sharm2654 (1 review written)

I have used imperial for the last four years and have always found the staff to be very helpful and the service spot on. We always go to the Royal Albatros Moderna in Sharm El Sheikh and they always give us a good deal. Don't hesitate to use them… Read Full Review

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