Written on: 20/09/2012 by rach260392 (1 review written)
Really could use some advice! I booked a holiday to Rhodes on the 26th of september for 6 of us. And well I have certainly learnt my lesson and will not be booking a holiday for friends again as people kept dropping out etc, anyway we decided to cancel the hole holiday only to find imperial travel wanted an extra £1000 of us for cancelling! We paid £600 deposit and accept we lost that, but can they really do this? They are threatening to take me to court if I dont pay or pass the debt on... (read more)
Written on: 19/09/2012 by haholll12 (1 review written)
run as fast as you can this company is rubbish, I booked a holiday with a gentleman who sounded quite young , did not have a clue what he was doing didn't car about me or I wanted only interested in making money. When I finally did book the holiday and was due to go, when I got to the airport no baggage booked for me or my partner. had to pay extra to get luggage on, the hotel was not booked for the right dates nor were the transfers. ended up having to pay a extra £200 odd. when you phone... (read more)
Written on: 05/09/2012 by minmac (1 review written)
So just booked with imperial and after reading the reviews I am worried :( They didnt call me back to confirm my res so I phoned them then I ginally got a call back to say all booked and email on its way... finally got the email and it only has the flights and baggage on it... no accomodation or transfers! Is this right? Do they come seperate or should it all be on 1 email? (can someone advise me on this) I tried ringing them to find out but they are closed. I'm actually quite panicked now. ... (read more)
Written on: 05/09/2012
I haven't even been on my holiday yet and i wish i never booked with them.. rudest set of staff ive ever come across. Constantly fob u off on the phone & never reply to emails. Even when your are just ringing up to make a payment they are SO rude. Also misold baggage to us when i asked for two bags they gave me one when i rang up they said 'we record our phone calls so u can buy the phone call for £25 if u prove us wrong we will refund u the money and resolve the problem' HOW STUPID when... (read more)
Written on: 26/07/2012
we booked our hol through ice-lolly and they used imperial travel i read da reviews online and really started to panic, it took a week or so for them to e-mail da holiday info which made me worry more but every time we rang them they were lovely.we got the info and everyting went really we could fault them at all..i hope this buts uer minds at ease. (read more)
Written on: 26/07/2012 by aileenjoseph
Excellent service from Duncan, very pleasant and very helpful resulting in a great holiday, everything went smoothly from start to finish and would definitely use them again. They always returned phone calls and did everything they said they would in a timely manner. I was a bit concerned having read some poor reviews but feel that often people only have something to say when its negative so credit where credits due, I can't fault them! (read more)
Written on: 11/07/2012 by Jedwards86
Booked to go to Gran Canaria on 02/07/2012. After several phone calls and various prices I finally booked the hotel I wanted. During these several phone calls I stressed several times that transfers were important to me and checked that these were included in the price. Each time I was told that the transfers were included. Arrive in Gran Canaria and oh no transfers!! I called Imperial Travel at great cost from my mobile phone. I was told that this would be looked into and called back in a... (read more)
Written on: 09/07/2012 by Globetrotterme (1 review written)
I had booked with this company for a fortnights holiday in Lanzarote before I read all the reviews! I found Luke and Jim both very helpful and efficient on both of my calls. I had reason to alter some of the booking and it was handled with speed and knowledge. All the paperwork was received within a day and the altered booking was completed and documentation received within an hour. So glad I did not read the comments before hand now.Will let you all know how my holiday works out,but upto... (read more)
Written on: 15/06/2012
I would like to say our experience with this firm was good but it was far from it 1/ they changed the boat upon arrival in egypt to another boat but this was only 4 * not 5* as before 2/ once on the boat we got told we hadn't paid , and WE had to ring them to sort it or pay again !!! 3/ on transfer to the hotel (they had previously changed from the one originally book to an alternative) we found we hadn't been BOOKED in and this took a long time to sort out at a cost on my mobile ... (read more)
Written on: 25/05/2012 by bowhb (1 review written)
I've used Imperial Travel to go to Turkey for the last two years and they have been great. They always call me back if they can't help me straight away and the advisors I have dealt with have been really helpful. My last booking agent called Louise couldn't do enough for me and really helped me booked the perfect first holiday for my 11 month old. will definately use them again. (read more)
Written on: 29/03/2012 by Johnworg (1 review written)
They will do everything you want untill they get your money then they wont help you with anything. They cancelled our accomodation 1 week before flying and gave us a hotel worth far less with no refund. i booked the holiday 6 months in advance to. USELESS (read more)
Written on: 01/09/2011
Booked a holiday via teletext and needed to get hold of them afterwards and did not have a phone no. Looked on internet and saw the reviews - panic sets in. I had emailed the company to chase the hotel voucher as only flight and transfer one had been forwarded but not heard back. On telephoning I was advised that someone would ring me back, I asked to hold but could not and told that someone would ring back within the hour. Someone did ring back within the hour and then emailed me... (read more)
Written on: 25/08/2011 by lawlerj
Where do I start.... It's currently 5 weeks before I travel and after 3-4 times a day for the last week they have only just sent holiday voucher & flight confirmation. I called to ask for transfer confirmation which they've told me is not on the booking, which I was promised was booked in the beginning. They said they would listen to the call and call me back, this was 2 days ago and I've just spoken with someone who very arrogantly said "we're not going to drop everything just to listen... (read more)
Written on: 02/08/2011
I booked holidays via Teletext – Imperial Travel. They are nothing but a bunch of irrational, preposterous and disturbed people who will purposely steal your money and not even send you tickets and when you complain, they will treat you like a piece of s***. When you call them and ask to email the tickets, they will simply email you some confirmations which you cannot even look up online (ie. with your airline) because they do not even exist!!!! PEOPLE STAY AWAY FROM TELETEXT AND IMPERIAL... (read more)
Written on: 27/07/2011
Recently booke a holiday for myself and 3 girl friends. The 4 of us agreed with Imperial Travel that we were happy to share a room. We naturally assumed that the room would be big enough for 4 adults - why would you think otherwise? We arrived at the hotel to discover that Imperial Travel had booked a standrd twin room - no way near big enough for 4 people with 4 suitcases! The hotel were equally as shocked and managed to squeeze 4 single beds into a twin room. All 4 beds were touching... (read more)
Written on: 14/07/2011 by lukegregory (1 review written)
Myself and five friends were looking for a cheap holiday in somewhere like Spain or the Spanish Islands. So I looked at Teletext Holidays which advertised a price of around £140PP for the Fuertventura Beach Club in the Canary Islands. We all agreed that this would be a good location and that the price was good. We booked it slightly later than planned and the price eventually went up to £170PP. Rang them up and they were polite and said they would even get us a taxi/bus from the airport to... (read more)
Written on: 13/07/2011 by jasminefaith
i booked my holiday for myself and 8 friends through imperial travel and it was the worst thing i have ever done. They took a long time to send me through the receipts and when tehy did they has spelt two of my friends names totalty wrong, so i emailed them about it and they did not get back in contact with me, untill i sent a email compaling. All of teh staff are rude, they never call you back when they say that they will. They dont answer emails. They tryed to scam money out of me, by... (read more)
Written on: 12/07/2011 by Popdance (1 review written)
We booked with imperial travel to go to olideniz in turkey 1st -8th July 2011. When I was still waiting for paperwork to come through 2 weeks prior to departure I called them. Having read the reviews of the company I got concerned. I called them several times and I have to say they always returned my calls on the same day, but I had to be persistent with chasing them. I delt with a very helpful lady called Mary (and another called Jo) who sorted all the missing paperwork out. I haven't used... (read more)
Written on: 11/07/2011
My sister's family and I booked with this company last year. Their advisor told us an incorrect price per person. They divided the total price by 4, but my neice was free in the hotel so it cost me another £160. They ommitted to tell us that they had put us all in one room though we had inquired about 2 rooms. That was horrendous as we had no privacy and the hotel website advertises rooms for just 3 people, not 4. Imperial Travel had booked 4 of us (3 Adults and a 12 year old) into a small... (read more)
Written on: 05/07/2011 by PAINTERGIRL99 (1 review written)
Booked a week all inclusive to Tenerife for my son and 7 friends.Was a bit worried about Imperial Travel due to bad reviews but need not have worried.Everything went very smoothly and the boys had a brilliant time.I think Imperial travel employees are overworked as they seem to work 24/7 which means it is sometimes difficult to get through to them and they may not get straight back to you.However,what they do works well.David Shaw dealt with my booking and he was very helpful and even booked... (read more)
Written on: 06/06/2011
i have booked my daughters first holiday abroad to gran canaria for her 18th there is 4 of us me my daughter my neice and her friend we are staying in aug at playa del ingles jardin del atlantico apartments i have read so many worrying reviews but must admit we seem to have an added extra every time we speak to them. we added my neice at a later date and the money is now due to be paid but they sent a load of paperwork which doesnt make sense to me im so worried as my neice and the friend... (read more)
Written on: 08/05/2011 by spookums (1 review written)
DANGER MY KIDS ARE STUCK IN GRAN CANARIA..BOOKED WITH IMPERIAL..THAY GOT TO HOTEL THIS MORNING AT 1AM 08/05/2011 THERE IS NO RESERVATION AND THE ALL INCLUSIVE ROOMS HAVE NOT BEEN PAID FOR...THAY ARE STUCK IN THE HOTEL RECEPTION AND DO NOT KNOW WHAT TO DO..PAID £1600 FOR THIS HOLIDAY NO REPLY FROM IMPERIAL YET.. (read more)
Written on: 03/05/2011 by thewaltons (1 review written)
BE CAREFUL... VERY CAREFUL. My family and i go on holiday 3 times a year so are quite used to travel agents - BUT NOT THESE! Sold us a holiday and then when paperwork turns up DIFFERENT HOTEL! Nightmare...... Please be Extra careful. Feel totally ripped off! Please dont make the same mistake as we did - use another agent anyone but Imperial Travel. (read more)
Written on: 06/04/2011
dont even think about booking with this company, although we still have not had our holiday, we are having lots of trouble with , transfer arrangements whih are booked for wrong times, names booked incorrectly and credit card overcharged, God knows what more to come until we go..... (read more)
Written on: 22/03/2011
i have just booked my first holiday to greece threw ice lolly. the customer service adviser from imperial travel was amazing.
He offered us a better holiday package which worked out cheaper for us.
they even waved the booking fee as it was my first holiday with my family
lets see how the holiday goes (read more)
Written on: 15/03/2011 by chapmanmjrv (1 review written)
Absolutley rubbish! Anything they could muck up they do, they charge you on everything! All of them are rude and ingornant, don't even have anyone you can complain 2!
They have tried to mug of 7 young girs, dont ever book a holiday with them!! (read more)
Written on: 15/03/2011
Booked a holiday for me and my 6 friends......quoted a price, really happy, so paid £700 deposit.....2weeks later i am informed that accommodation is overbooked and the alternative offer was a hotel on the other side of the island or a more expensive one. when i said i wanted a refund only then was i informed it was not sold as a package, although i was quoted 1 price on booking, this is to cover themselves with ABTA. My advice ASK if the price quoted is for a package, if not Leave it!!!! (read more)
Written on: 10/03/2011
As soon has they refund me my money from 7 mths ago when GOLDTRAIL went bust, I will write my review, until then if you have any sence you will not use this company,just to save a few pounds,pay the extra with a different travel company. (read more)
Written on: 01/03/2011
i booked my holiday yesturday with a gentleman called lee , i must say he WAS VERY polite went out of his way to ring me back probably about 6 times .. everytime i needed help he was there to help .. he discounted me aswell and then i asked him to find me earlier flights times home rather than late evening times and he did that as well ,, so i cant write a bad review .. (read more)
Written on: 23/02/2011
Have just this minute got off the phone to Imperial Travel and was so disgusted with the pig ignorant service that received, I felt I had to alert others not to use them. I phoned up regarding a holiday priced at £325 but the cheapest holiday match was almost a hundred pounds more expensive, this however is not the part i'm complaining about. After I politely declined the alternative that was offered, without notice the pig ignorant 'customer service' staff member abruptly hung up the... (read more)
Written on: 13/02/2011
I would not say do not use Imperial Travel, but be VERY careful if you do! To cut a long story short I booked a holiday for 3 people with Imperial Travel but received a hotel booking and transfer vouchers for 2 people!
Now for the details: On 28th January I booked an all inclusive holiday to the Be Live Grand Punta Cana resort in the Dominican Republic for 3 adults that I saw on Teletext Holidays listed by Imperial Travel. The booking over the phone went reasonably well, although the... (read more)
Written on: 09/02/2011
Please do not book anything with this company.Booked a trip to Tenerife in Decmeber last year, what a mistake.Tickets didn't arrive and ended up having to go to their office in Reading (luckily I live near enough).Very rude staff,very unhelpful and once they have your money they don't want to know you. (read more)
Written on: 01/02/2011
You honestly cannot please some people.
My fiance and I booked our holiday to Turkey last June after seeing it on Ice Lolly.com The company we booked through was imperial travel and i can honestly say we had no problems. All paper work arrived on time with no errors and we had a great holiday. I would normally book my hols through a high street travel agent, although decided to find a better deal on-line. I have recently booked another holiday for MAY, subsequently through imperial travel... (read more)
Written on: 25/01/2011
Read negative reviews about Imperial Travel but just returned from holiday and wanted to say that had no problems whatsoever with this company everything went like clockwork.Dealt with Ricky who was very helpful and amiable, L would use this company again. (read more)
Written on: 24/01/2011
I booked a holiday to Portugal for September last year (2010) and didn't think to look at any reviews prior to booking. Needless to say after I'd booked it and then decided to look it up I was horrified. I phoned Imperial and made sure I was aware that they have a tendancy to be 'cowboys' but I was also reasonable and mentioned that people would rather write a negative review than go and put positive comments.
I had to chase them on paperwork and found the staff quite rude, however... (read more)
Written on: 14/01/2011 by tee63 (1 review written)
Booked a holiday with this company in sep'10, then after reading the reviews, needless to say panicked. However I had no problems whatsoever and everything went smoothly. Have just booked again for may so hope all goes aswell...will be posting my experience either way as I do believe that if you do post reviews then you should post the good and not just the bad.(Fingers crossed) (read more)
Written on: 04/01/2011
Avoid at all cost. We booked a holiday that included transfers. When we got to the destination airport we were stranded and had to get a taxi to the resort, for which imperial refused to refund. Imperials response was that it was not their problem. The holiday was advertised and sold as a "Package", on my card statement it showed thatImperial had booked flights and Accomondation seperately (which does not give the same protection). (read more)
Written on: 01/01/2011
im due to travel tomorrow night,
all i have is my boarding passes which i had to get myself through easyjet,
the advisor who booked my holiday was travelling and not avialable so imperial basicly forgot about me and told me that if i have any queries i have to contact easyjet or the hotel im staying in myself.
i dont know what im to do about my transfers or how i go about them?
please avoid booking with this company at all costs, although its cheap its better to pay the extra cash with a... (read more)
Written on: 23/12/2010
Imperial travel are extremely cheap - to coin a very over used phrase "you get what you pay for"
They get you the best priced you can find for a specific holiday - we tried 5 agents and imperial were by far the cheapest.
If you check your documents properly before you go then you should have no probs with transfers / hotles etc - which they provided us with vouchers for all of them.
The hotel we stayed in was lovely and no we didnt have a rep but genuinely what do you need a rep for in a... (read more)
Written on: 06/12/2010 by lies1953 (1 review written)
After reading previous reviews of this company after we had booked we were needless to say we were very wary. However had to speak to customer services about pre booking seats and got the classic will ring you back right but they did and answered my query fully and professionally. Recieved all paperwork when we should have including thomson flight tickets, got picked up at the airport when we should ,on return got picked up when we should.On the whole could not fauly holiday or company (read more)
Written on: 17/10/2010
I dont often post on forums or reviews but in this instance I feel I must. There is a good reason for this company receiving 2.5 out of 5 stars and that is that they are hopeless !!!!. Why people keep booking with them is a mystery.
Customer service is no existant the staff are ill informed and rather rude. If you ask to speak with a manager/supervisor they do not exist. I will never again use this company and of course that is another customer they have lost. Please do not use this company... (read more)
Written on: 14/10/2010
Booked holiday to cyprus 4 weeks prior to the holiday, received confirmation 2 days after booking and flight tickets, hotel and transfer vouchers 2 weeks before we left. Returned 03/10/10 and had no problems with flights, transfer's from the airport or booking in at hotel. Had a enjoyable holiday and would use again. (read more)
Written on: 11/10/2010
After finding my holiday through Icelolly, I contacted the travel agent listed to book our trip. I was a little disappointed when the holiday price shot up from £354 to £449. The original price included an indirect flight and no baggage allowance or tax - so bear this in mind when you find a cheap holiday!! Nevertheless, after discussing with my partner, I called the operator back and booked our holiday. He said he would call me back withinh 30 mintes with the booking reference number. ... (read more)
Written on: 30/09/2010
Absolutely 1 of the worst companies i have ever dealt with. They are all very nice to you when booking a holiday and taking your money, but so rude!! Any other query i had about my holiday i could never pick the phone up to actually speak to them, they would answer the phone in a huff as if you are bothering them and always had to call you back and would normally take hours, i would personally rather hold and know iam going to speak to someone. The only decent person i have ever spoken to at... (read more)
Written on: 24/09/2010
We booked to go Egypt with Teletext and they used these guys. The man on the phone (sorry can't remember his name) was really helpful and did not do a hard sell act. He knew what he was talking about. The tickets arrived just they said and when I had a problem when away they sorted it out really quick and were lovely to talk to.
They were very professional and comforting. (read more)
Written on: 19/09/2010
imperial travel ar total rip off's. me and my partner book't a holiday to egypt last year.. i book't the holiday over the phone and when i receved the tickets through post the name on the ticket was spelt wrong. when i rung back imperial travel to correct the mistake. i was greated by a very rude guy called danel.. who said it,s going to cost you eighty quid more.to change the name.
please do not travel with these guy;s complete rip off;s... (read more)
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