Imperial Travel Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★★★★★

“Good service very satisfied”

Written on: 27/08/2014 by 387Kent (1 review written)

Very happy with the overall service. The gentleman I spoke to was very helpful, overall it took around 15 minutes to complete the booking. I was concerned when they said emails would take 48 hours to come through as I was travelling in just over a week. But they came through the next morning so was no hassle… Read Full Review

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★★★★★

“Very Impressed”

Written on: 27/06/2014 by LesG1 (1 review written)

Was very wary about dealing with Imperial Travel after reading recent reviews, I dealt with the telephone consultant 1 hour ago I have now received all vouchers and ready to go my holiday. He was very helpful and knowledgeable, what he told me regarding timescales and confirmation has been spot on. Thanks again I would recomend this company to all family and friends. … Read Full Review

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★★★★★

“Thank You”

Written on: 18/06/2014 by Dawn0161 (1 review written)

After reading some derogatory reviews and I must say sympathise with people with those who have experienced problems. I have to say that having returned from our 2nd holiday booked though this operator we have found them to be helpful professional and have ensured that our holidays have run smoothly and have honoured their commitment to us without a hitch… Read Full Review

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★★★★★

“Great Holiday booked through Imperial Travel”

Written on: 21/05/2014 by jenson09 (2 reviews written)

I booked a holiday to Sharm el Sheikh with Imperial Travel last October. I found the bargain holiday that I wanted at the exact hotel for myself, husband , daughter, son in law a granddaughter and grandson who is an infant. After booking and paying in full for the holiday I then read the poor reviews that people had written. I waited with baited breathe as our holiday got nearer wondering if I would have any problems.Adam was polite at all times. Check in on line was no problem and when we… Read Full Review

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★★☆☆☆

“never travel again with them”

Written on: 19/05/2014 by HannahLouiseox (1 review written)

I booked a all inclusive holiday on the 12th and the gentleman on the phone was great. I decided to pay in full so i did not have to worry about anything else other than turning up on time for the flight. After getting off the phone i received the flight email and sent my passport details back a few days later. I have had to phone them today for my accommodation and transfer vouchers. The first time i rang i was told someone would call me back. I did not hear anything for an hour so called back… Read Full Review

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★★★☆☆

“Customer service not good but holiday was excellent”

Written on: 03/05/2014 by S.J.G. (1 review written)

I feel that I have to write a balanced review in this travel company. I booked with the advisor and he was very helpful at the time. I did have a problem with the online price as he advised against booking this as it meant spending 2 nights in Madrid Airport. I don't see how this can be advertised as a 7 night holiday if you only spend 5 nights there! I agreed to the increase in price for Seaview etc and this increased the holiday price by over £130 pp. when it came time for me to pay the… Read Full Review

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★☆☆☆☆

“incompetent and unhelpful”

Written on: 03/05/2014

As stated in previous reviews, with Imperial travel direct, the price changes from what is advertised to what is then quoted when you want to secure the deal. My main issues with the company is that once you have paid it's very difficult to get through to customer services who then don't want to help as its near home time for the staff. I also had an issue with my original booking as it appears that the agent booked the hotel that gave me the cheapest deal, but not the one I requested which had… Read Full Review

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★☆☆☆☆

“Worst travel company on the planet”

Written on: 05/02/2014

Rude , terrible customer service. Price changing from price quoted to price paid. Once you have paid a deposit you can never speak to anybody in the office. By the way, the good reviews for this company are written by Imperial Travel directors. You can tell by the grammar and spelling mistakes!!… Read Full Review

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★★★★★

“Pleasure to deal with”

Written on: 04/02/2014 by Horsejockey (1 review written)

We decided to book a holiday to Tenerife with imperial travel after finding them on Icelolly holidays. I spoke to a gentleman called Bob and he couldn't do enough for us. We received confirmation and an Atol certificate within minutes of booking which really put our minds at rest. We felt all along like they cared about our experience. Thank you Imperial… Read Full Review

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★★★★★

“Very Professional ”

Written on: 04/02/2014 by Sharm2654 (1 review written)

I have used imperial for the last four years and have always found the staff to be very helpful and the service spot on. We always go to the Royal Albatros Moderna in Sharm El Sheikh and they always give us a good deal. Don't hesitate to use them… Read Full Review

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★☆☆☆☆

“WOULD NEVER RECOMMEND”

Written on: 17/12/2013 by notdisclosed (1 review written)

Absolutely disgusting company! I have had many problems initially booking with them, then trying to change the booking. I was charged a fee for paying by card which I was not made aware of. I will take this to a Fraud Investigation. They can not get away with taking money from an account that was not authorised. Changing the booking they have purposefully not replied until a time where I have to pay MORE to change the booking, even though I confirmed in writing. I told Penny I would be making a… Read Full Review

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★☆☆☆☆

“Appalling customer seervice”

Written on: 08/12/2013 by ladyVV (1 review written)

Booked with Imperial Travel and Adam was a nice as pie. Confirmed all the holiday details but when we arrived at Hurghada, no transfers were booked. Emailed the company and was appalled at the rudeness of the replies I received from the staff. The niceness had disappeared and a couldn't careless attitude was adopted. Not nice when you are in another country expecting to be transferred to your holiday destination. I would not use this company again and definitely would not recommend them to… Read Full Review

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Shansul181's Response to ladyVV's Review

Written on: 27/01/2014

Same thing happened to me, I haven't been on holiday yet still paying it off am soooo worried now

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Ladyvv's reply to Shansul181's Comment

Written on: 27/01/2014

We were lucky enough that we met some very nice people over there. The transfer company rep let us in the transfer bus on the way to the hotel and the customer relations manager at the Ali Baba hotel gave us a ride back to the airport. So we were very lucky, no thanks to Imperial Travel. And no matter what we said to the holiday company they were not budging, when I know that I paid them for transfers. I always pay for transfers, as I like to know when I travel with my children that we are safe. Was so upset by their uncaring attitude.

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★☆☆☆☆

“DO NOT USE”

Written on: 12/11/2013

Absolutely terrible agency. They have no communication skills, do not reply to queries and are extremely rude. I can not understand why anyone would book through this agency when their prices are considerably higher than any lowcostholiday website (or the like)… Read Full Review

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★☆☆☆☆

“Bad ”

Written on: 10/11/2013 by Michelle64 (1 review written)

After finding the holiday on Icelolly who I have never used before, I rang and booked the holiday. It was of course more expensive than advertised. i did not recieve a receipt for the payment just flight detals and hotel voucher. They had missed me the lead passenger of the flights. When you ring them up and this is the only way of contacting them. The phone is answered and you are told that they are busy, they then take you number and are told they will call you back. This of course never… Read Full Review

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★☆☆☆☆

“Rudest and unhelpful staff ever! ”

Written on: 25/10/2013

Do not ever, book with these people. They will only like you if you are booking with them. They add on all extra charges on your holiday and make it out as if they are do you a favour. If you need to get hold of them, you be waiting a long time. Their sales teams is open till 10pm however the customer service is only open to 5pm, ( not practicable if there is a emergency). They by far have the RUDEST consultants ever. I had one person shout at me and cut me off. When I tried to ring back… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN!”

Written on: 24/10/2013

We arrived in Egypt, was put in the wrong hotel due to imperial travel booking the wrong one!! Staff were very rude and put the phone down when questioned about this, was booked for my mums 40th caused nothing but upset! DO NOT BOOK HERE!!! staff are awful and not willing to help you with anything! AWFUL AWFUL do not take any chances… Read Full Review

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★★☆☆☆

“never again”

Written on: 14/10/2013

Very helpful to stay off with but once booked they didn't't care. Had to email several times to confirm bookings as the original documents had the incorrect name and address. Also price they originally quoted went up as you had to pay extra for tax on flight etc tried calling but never got through and when they responded to my emails they were very rude and aprubt make you feel like an idiot for asking questions! No customer service what so ever. Have to say no problems with hotel or flights… Read Full Review

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★★★★★

“First class”

Written on: 07/10/2013 by Whufc0403 (1 review written)

We spoke to a number of companies on holiday discount centre and had nothing but problems.... Until we came across imperial travel. There staff couldn't do enough for us. After we booked the paperwork and Atol certificate were with us within seconds. First class… Read Full Review

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★★★★★

“Superb Value and Service”

Written on: 02/10/2013

Have just recently returned from our 3rd holiday with Imperial we were once again thoroughly impressed with the service and value for money their company offers. The sales team are very knowledgeable about the destinations they sell which for us is really important with a young family. They have also beaten my best price when I have contacted other travel agents and all documents are sent promptly, so i recommend these guys. … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/09/2013

I reserved a holiday to kos with Imperial Travel and found the Travel Consultant helpful and efficient. My printer was playing up so I asked her if she could send all my documents in the post.This she did and I received them within a few days. I have just phoned them now to ask if I needed to go on the Thomson site to give them my passport details . The consultant told me it was no problem and did this for me. Superb!Also had a GOOD price for the holiday. I will certainly use them again to book… Read Full Review

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