Yorkshire Building Society Reviews

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  • Customer Service

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  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Yorkshire Building Society

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Latest Reviews

★☆☆☆☆

“Lost account opening paperwork”

Written on: 16/12/2014 by JayvonMahoney1959 (1 review written)

If you are considering dealing with a Building Society seriously think about avoiding this one. They completely mislaid forms from myself and my wife containing personal information although they did admit to receiving them both. My experience relates to the Birmingham branch and their Head office neither of whom seem to have reliable audit processes in place with regard to paperwork… Read Full Review

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★☆☆☆☆

“Frustration, incompetence and shocking customer service”

Written on: 10/12/2014 by 466Ford (1 review written)

An application for a remortgage to update my property, the YBS offer some competitive products and I'd use them before. Very low LTV, secure income, no problems. Or so I thought. When you apply on line the YBS begin to communicate with you by text and email. It was all very professional as they reported progress. Their due diligence in checking my identity and financial bona fides was second to none. After a period I was informed that I had been successful, an offer was going out in the post… Read Full Review

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★☆☆☆☆

“YBS Selby branch worst I've ever dealt with.”

Written on: 06/09/2014 by Bowersxv84 (1 review written)

This appalling organisation seems hell-bent on destroying itself. Every fixed term account I've opened has had problems on maturity. No passbook is issued for a fixed term bond. Approximately 4 weeks before maturity, they send a form for you to say what to do with the funds. On return, they then write back asking for the passbook. 3 times they've done this to me. Then you get all the argey-bargey about them needing said book before they'll allocate the funds. Funnily enough, no argey-bargey if… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 21/08/2014 by Gavin413 (1 review written)

Went to open a new isa account. Spent almost an hour filling in various forms, their system could not find me on electronic electoral register so did a manual identity search which took an extra day. Then told I did not fit their criteria. The staff at branch and head office seemed absolutely clueless. They could not even tell me the reason. Opened new account at Leeds society... totally professional service and knowledgeable staff. Checked with the local authority about my electoral details… Read Full Review

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★☆☆☆☆

“Wont let me draw my own money out!”

Written on: 11/08/2014 by DAVIDHARPER78 (1 review written)

Totally useless and with a hostile complaints dept, i recenty tried to withdraw MY own from my ybs cash transactor account but i had lost my card, so they told me i could not draw out any money despite having both parts of my driving licence with me untill the new card arrived, " WEEKS LATER STILL NO CARD! STILL NOT ALLOWED TO DRAW OUT ANY OF MY MONEY! I have banked with ybs for 8 years and have several thousand pounds on deposit with them all of which seems to amaount to nothing! i have no had… Read Full Review

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★☆☆☆☆

“Communication is an alien concept”

Written on: 05/08/2014

After 2 months and countless emails, calls and meetings to get a mortgage for less than twice our income we still haven't got much further. If you apply for a mortgage be prepared to do all the communicating yourself as they are incapable of keeping you informed and drag out meetings to ensure the rate rises they apply have time to take effect. Wish we'd never started the process now!… Read Full Review

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★☆☆☆☆

“Great products, awful, awful customer service”

Written on: 01/08/2014

Fantastic mortgage products, really, fantastic. BUT...... Be prepared for at least 2 - 3 months of real headache, chasing, correcting mistakes being made by staff and hitting a brick wall when it comes to the contact centre. Their attitude is appalling across the board, it's always someone else's fault, in a different department, pillar to post, you can never get an answer. Training in being able to actually do their job (or even fill in their own forms) and how to speak to people is seriously… Read Full Review

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★☆☆☆☆

“WASTE OF TIME AND MONEY BUT ALOT OF STRESS”

Written on: 29/07/2014 by clairemorlham (1 review written)

nearly 2 months and still no mortgage offer, despite only being for a re mortgage at less than 60% of the house value. both applicants are permanently employed and PAYE we have no credit cards or loans outstanding. we have been lied too, forgotten as case manager left they admitted this we are now on our 3rd case manager but haven't managed to speak to the same person twice, sent 2 official complaints in and had NO reply,I have done all the chancing no one there end has ever call back when they… Read Full Review

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Patmilton's Response to clairemorlham's Review

Written on: 12/08/2014

I have had exactly the same problem, chased and chased, no replies, change of case manage, I have held on the line for hours, sent messages via the online login still no replies, then eventually get through to someone who tells me our application had been rejected, I to this day have never had a call, message or email to confirm this. I am now setting about getting my fee returned. Will probably have to go to the ombudsman to get there.

Anyone reading these reviews please avoid like the plague !!!!

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★☆☆☆☆

“heavey handed bullying tactics fon arrears”

Written on: 29/06/2014 by McCollum277 (1 review written)

Following my review - To recap. my business was struggling for past 3 years and ulyimetely closed showroom with debt which are being paid at agreed amount with all creditors. I notified Norwich and peterborough in december 2013 that I would find it it difficult to pay January 2014 repayments ( never missed a payment in the past since 1996!)I explained the situation and a 3 month period of non payment was agreed until i could find new employment.During this period of agreed non payment I was… Read Full Review

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★☆☆☆☆

“Absolutely horrendous customer service”

Written on: 08/04/2014 by Shepherd360 (1 review written)

I have an internet based savings account with the building society. I recently moved house and have tried to change the address on the account, which needs to be done by post even though this is an internet account. In the meantime, YBS have had some post returned to them, so I now cannot access the funds in my account due to a security block being put on the account due to it having an out of date address, and having just spent 30 mins on hold to their customer services and passed through all… Read Full Review

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★☆☆☆☆

“Cards and Online services not working today”

Written on: 15/03/2014 by Jax448 (1 review written)

It is not possible to draw any money out at the moment or to use online services! I waited 10 mins to get through on the phone to be told they're working on it and the only way to get money is to go to a branch. All of which shut at 12.00 today and re-open on monday! how convenient!… Read Full Review

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★☆☆☆☆

“Online remortgage application”

Written on: 13/02/2014 by Ellie74 (1 review written)

I recently applied for a remortgage with the YBS via an on line application. The process was reasonably straight forward, however the application would not let me enter the number of years I wanted this to run for as it took it a few months over the national retirement age of 65. I therefore thought it would be best to speak with an advisor, as was suggested at the end of the form (with a contact number) if there were any queries. After a 10 minute on line hold, I spoke to a girl regarding… Read Full Review

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10Qpal's Response to Ellie74's Review

Written on: 22/06/2014

This happened to me as well! As we couldn't complete the application on-line, we had to make an appointment in the branch but had to wait for an appointment for 3 weeks. Luckily the 5 year fixed rate product we were interested in was still available on the date of the appointment however after posting the application to YBS, they had increased the interest rate we had applied for and would not honour the rate we discussed during the 2.5 hour interview. We declined the new rate and withdrew the application and walked away. Also, they had lost the cheque we had posted for the application and valuation fee.

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★★☆☆☆

“I have a perfect credit score - but was declined?”

Written on: 13/12/2013 by Becpaul (2 reviews written)

Was about to get a 95% ltv mortgage from YBS spoke to advisor for about 30 mins to be told system had crashed so he would call me back. He done the credit check and came back it had failed. He did not know why - it just failed. I checked experian credit a few weeks back... my score was 999, the highest. I have no credit cards and I dont owe anyone anything. I have had 2 credit cards in the past but stopped them now as I felt them too risky. What an absolute waste of time and the stupid thing is… Read Full Review

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★☆☆☆☆

“our money but i cant have it !”

Written on: 15/10/2013 by savingtime (1 review written)

7 years ago opened an account for my grandaughter to be operated by me (grandmother)i have saved small amounts regularly untill the total reached £500.00. today i went in to the branch to withdraw some of the money as she needs it for a holiday, and they would not let me have any money, as i have to prove that its for her?? why? the book says i can operate the account and their rules clearly state you can draw cash up to 500 in any day. they can make out a cheque in her name but she is only 8… Read Full Review

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Petesmithuk's Response to savingtime's Review

Written on: 28/12/2013

My brother had the same experience. Yorkshire Building Society wouldn't let access his own money due to "technical issues". Dozens of phone calls and messages via their website had no effect. He had to go to the Banking Ombudsman. He eventually got hold of his money, but it was an extremely stressful experience.

The customer service of this financial institution is beyond bad, as you can see from all the extremely negative reviews on Review Centre. I won't be going anywhere near Yorkshire Building Society.

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★☆☆☆☆

“A summary of a myriad of inexcusable errors”

Written on: 08/10/2013

Decided to add my recent experiences with YBS. Wrote it out but won’t burden you with the details of the 547word story which is about my extreme frustration borne out of; ineptitude, pathetic attempts to justify the unjustifiable, appallingly bad systems, and shocking inability to communicate accurately especially online. YBS Customer Services cannot be described as knowledgeable, they are very laid back & obsessed and blinkered by their deeply floored systems, they showed little or no… Read Full Review

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Petesmithuk's Comment

Written on: 28/12/2013

Similar experience with YBS. They are just awful, awful, awful.

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★☆☆☆☆

“Avoid Yorkshire Building Society like the plague!”

Written on: 15/09/2013

The website and interface suffers regular technical issues. I have witnessed more bugs with Yorkshire Building Society's interface in a typical month than with all the banks and building societys I have used in a whole year combined. As other commentators on DooYoo and elsewhere often write, the customer service is mediocre. Being an easy-going regional building society, the staff are generally very laid back and stuck in a 1960s modus operandi, which means they are often unwilling to make an… Read Full Review

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★☆☆☆☆

“No Prizes for Loyalty.....Dumped after 20 years! ”

Written on: 20/08/2013 by Stoptreatinguslikeidiots (2 reviews written)

I've had an endowment based mortgage with YBS which ends this year / never missed a payment etc. As I have a shortfall I made an appointment at one of their branches. I was told that I had to contact their interest only department. The experience has been appalling - they've put nothing in writing (I wonder why) and given me no option but to re-mortgage elsewhere. How on earth they get the Awards on their website is beyond me! … Read Full Review

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★☆☆☆☆

“Mortgage? utterly incompetent ”

Written on: 27/07/2013

Our current mortgage is with YBS, we have sold our property and our offer on the new house was accepted. We wanted to continue with YBS as we had so far no problems with them. However transferring our mortgage is turning out to be a real nightmare. Even though we were assured that there are no issues we were asked to do a complete new mortgage application. The staff at our branch(London Strand)are extremely rude and utterly incompetent, demanding forms which do not exist, forms which are… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 22/07/2013 by nataliebertoncello (2 reviews written)

I applied for a mortgage, gave them all the documents they requested (including my passport as ID) of which they failed to send back to me. They then requested a valuation fee of 205.00's after already taking 170.00's for the application fee to conduct the valuation saying that was all they needed to do in order to be able to offer me a mortgage. As soon as this was done they then asked for further documents and information such as proof that the deposit had been in my bank account for the last… Read Full Review

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★☆☆☆☆

“Complete nightmare..”

Written on: 21/06/2013

I recently applied for the 90% ltv first time buyer mortgage. They went through all my paper work and did the calculations and said there would be no problems lending me the money. I found a house, had an offer accepted and they ran my application.... despite having an excellent credit rating (I checked on experian) it was declined as I needed a 'Super pass plus'. Despite them been required by law to tell me which credit bureau they used and provide me with contact details they refused and… Read Full Review

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Petesmithuk's Comment

Written on: 15/09/2013

So sorry to hear about your experience. Seems to be sadly very common - reviewers both on Review Centre and on other websites regularly complain about Yorkshire Building Society's abysmal customer service.

My experience too has been that they're a pretty mediocre organization. Awful customer service and their complaints department is a joke.

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