Yorkshire Building Society Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
61
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

? Ask our helpful community of experts about this product or company
Yorkshire Building Society - Ask a question now

Media Gallery for Yorkshire Building Society

Yorkshire Building Society

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Easingwold Branch ”

Written on: 06/04/2017

I have been with the Easingwold branch for a year and a half, after moving from the Northallerton branch. I would just like to say a huge thank you to both the Easingwold and Northallerton Branch, for being so kind, caring, understand and efficient whilst i was going through a very difficult time. I cannot thank you all enough! And look forward to being a loyal member of Yorkshire Building Society for many years to come… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Calling the Mortgage Customer helpline was the worst...”

Written on: 06/03/2017 by Kirab499 (1 review written)

Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a scrip… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting customer service”

Written on: 27/01/2017 by Paulgamble (1 review written)

Threatened me and former partner with legal action after my former suffered major stroke. Unable to walk, read or write, severe memory and speech problems meant she needed assistance. Customer services refused to lusten and proceeded with legal action and repossesion even though my former partner was trying her best to sort things out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 08/03/2016 by Fisherrr82 (1 review written)

If you make a big transaction you basicaly have to go into a branch with ID. Abosolutely useless waste of time. What if you're abroad? They don't listen to reason. Useless service, avoid. There are good banks out there, but not his one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really poor customer service”

Written on: 03/02/2016 by QuintenStuart48 (1 review written)

Whilst all staff were perfectly nice, this organisation really struggles to provide anything like the customer experience most other financial providers can deliver. I was after a mortgage, and indeed was offered one by YBS but it was just such a paid to deal with them that I decided to go elsewhere (and spend a little more as a consequence). Firstly, the hours available to speak to someone are very limited - the people available after 6pm cannot really do anything. Even during core hours, it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No better than pick pockets don't trust them”

Written on: 28/12/2015 by Coyne437 (1 review written)

I had been a long term customer and when my ISA's matured they pesterd me to take a no risk putting all of my money into a capital bond run by Credit Suisse. I was told it was a four year plan and when I got my first statement it was five years. When I complained they said you should have read the terms and conditions, which they only gave me as I was leaving. Two years later I got a letter from Credit Suisse which said the Financial Conduct Authority (FCA) had fined them and YBS for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't wait to leave”

Written on: 17/07/2015

I've been a mortgage customer of YBS for approx. 5 years and was very happy with them up until my recent mortgage application. They didn't take any action on it for the first few weeks and then lied to me as to the reason why and tried to blame me, processed my application wrong, requested documents I'd already provided and then lost them again, lied to me about the progress of my application, told me on numerous occasions I didn't actually have an application with them, finally (after 3… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“2nd class citizen”

Written on: 03/07/2015 by kt1604 (1 review written)

I became a 'customer' of YBS when my ISA was transferred from Egg. From that day on I was treated like a 2nd class citizen and made to jump through hoops to get my money. In the first instance I could not get it because I had moved. To change my address I was given the option of paying to get confirmation of who I said I was so that the address change could be processed or going to a branch' so that I would be spending money because there is no branch where I live (not in the back of beyond but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Longterm Customer - leaving ASAP”

Written on: 24/06/2015 by Hastingsbs472 (1 review written)

I have been a longterm customer of YBS and, until recently, was reasonably satisfied with them. Over the last few months, however, I have experienced nothing but incompetence and shocking customer service from them. They are astonishingly clueless when it comes to basic customer care and are completely unwilling to even acknowledge customer complaints, let alone to address them. I will be removing my mortgage and savings from YBS ASAP. This is absolutely not an organisation I have any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very impressed”

Written on: 12/03/2015 by KendalDuncan (1 review written)

We have recently taken an offset mortgage with YBS and I was at first a bit sceptical about them given the reviews here, however, the mortgage product was the best deal I could find (and actually better than anything our mortgage adviser could find!) with all the flexibility we were looking for so we went for it. The mortgage application was very easy to make online and was processed very quickly, there were some questions raised by YBS which we responded to straight away and we received the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 03/03/2015 by sean5302 (10 reviews written)

I opened a couple of 5-year bonds with this abysmal organisation in December 2009. They matured and I wrote where I wanted the money repaid to and asked for it to be done by bank transfer. They refused, saying they would do it over 5 days at the rate of £5000 per day, unless I paid £23.50 for a CHAPS payment. After arguing they agreed to waive the £23.50 fee but then required me to attend the Selby branch, with my passport so they could photocopy it and do the payment. No such terms and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost account opening paperwork”

Written on: 16/12/2014 by JayvonMahoney1959 (1 review written)

If you are considering dealing with a Building Society seriously think about avoiding this one. They completely mislaid forms from myself and my wife containing personal information although they did admit to receiving them both. My experience relates to the Birmingham branch and their Head office neither of whom seem to have reliable audit processes in place with regard to paperwork… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Frustration, incompetence and shocking customer service”

Written on: 10/12/2014 by 466Ford (1 review written)

An application for a remortgage to update my property, the YBS offer some competitive products and I'd use them before. Very low LTV, secure income, no problems. Or so I thought. When you apply on line the YBS begin to communicate with you by text and email. It was all very professional as they reported progress. Their due diligence in checking my identity and financial bona fides was second to none. After a period I was informed that I had been successful, an offer was going out in the post… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“YBS Selby branch worst I've ever dealt with.”

Written on: 06/09/2014 by Bowersxv84 (1 review written)

This appalling organisation seems hell-bent on destroying itself. Every fixed term account I've opened has had problems on maturity. No passbook is issued for a fixed term bond. Approximately 4 weeks before maturity, they send a form for you to say what to do with the funds. On return, they then write back asking for the passbook. 3 times they've done this to me. Then you get all the argey-bargey about them needing said book before they'll allocate the funds. Funnily enough, no argey-bargey if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sean5302's Comment

Written on: 13/03/2015

Yes, exactly my own experience of Selby branch, too.
It's like you're dealing with an animal house. They have no idea of customer service. The place is full of "computer says no" women.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Abysmal”

Written on: 21/08/2014 by Gavin413 (1 review written)

Went to open a new isa account. Spent almost an hour filling in various forms, their system could not find me on electronic electoral register so did a manual identity search which took an extra day. Then told I did not fit their criteria. The staff at branch and head office seemed absolutely clueless. They could not even tell me the reason. Opened new account at Leeds society... totally professional service and knowledgeable staff. Checked with the local authority about my electoral details… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wont let me draw my own money out!”

Written on: 11/08/2014 by DAVIDHARPER78 (1 review written)

Totally useless and with a hostile complaints dept, i recenty tried to withdraw MY own from my ybs cash transactor account but i had lost my card, so they told me i could not draw out any money despite having both parts of my driving licence with me untill the new card arrived, " WEEKS LATER STILL NO CARD! STILL NOT ALLOWED TO DRAW OUT ANY OF MY MONEY! I have banked with ybs for 8 years and have several thousand pounds on deposit with them all of which seems to amaount to nothing! i have no had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Communication is an alien concept”

Written on: 05/08/2014

After 2 months and countless emails, calls and meetings to get a mortgage for less than twice our income we still haven't got much further. If you apply for a mortgage be prepared to do all the communicating yourself as they are incapable of keeping you informed and drag out meetings to ensure the rate rises they apply have time to take effect. Wish we'd never started the process now!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Great products, awful, awful customer service”

Written on: 01/08/2014

Fantastic mortgage products, really, fantastic. BUT...... Be prepared for at least 2 - 3 months of real headache, chasing, correcting mistakes being made by staff and hitting a brick wall when it comes to the contact centre. Their attitude is appalling across the board, it's always someone else's fault, in a different department, pillar to post, you can never get an answer. Training in being able to actually do their job (or even fill in their own forms) and how to speak to people is seriously… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASTE OF TIME AND MONEY BUT ALOT OF STRESS”

Written on: 29/07/2014 by clairemorlham (1 review written)

nearly 2 months and still no mortgage offer, despite only being for a re mortgage at less than 60% of the house value. both applicants are permanently employed and PAYE we have no credit cards or loans outstanding. we have been lied too, forgotten as case manager left they admitted this we are now on our 3rd case manager but haven't managed to speak to the same person twice, sent 2 official complaints in and had NO reply,I have done all the chancing no one there end has ever call back when they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Patmilton's Response to clairemorlham's Review

Written on: 12/08/2014

I have had exactly the same problem, chased and chased, no replies, change of case manage, I have held on the line for hours, sent messages via the online login still no replies, then eventually get through to someone who tells me our application had been rejected, I to this day have never had a call, message or email to confirm this. I am now setting about getting my fee returned. Will probably have to go to the ombudsman to get there.

Anyone reading these reviews please avoid like the plague !!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“heavey handed bullying tactics fon arrears”

Written on: 29/06/2014 by McCollum277 (1 review written)

Following my review - To recap. my business was struggling for past 3 years and ulyimetely closed showroom with debt which are being paid at agreed amount with all creditors. I notified Norwich and peterborough in december 2013 that I would find it it difficult to pay January 2014 repayments ( never missed a payment in the past since 1996!)I explained the situation and a 3 month period of non payment was agreed until i could find new employment.During this period of agreed non payment I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview