Yorkshire Building Society Reviews
Latest Reviews
★☆☆☆☆
“Mortgage process is SLOW SLOW SLOW (if at all)”
Written on: 14/05/2013
I applied for a mortgage more than 6 weeks ago and am still waiting for a formal offer. Valuation was done over 3 weeks ago and my "file" has been with the head office underwriter for over a week. Every day I'm told I will have the offer the following day. Still waiting and now am at risk of losing my property! Given I'm so far down the path with YBS I have no choice but to wait in hope the offer comes thru and sellers wait for me. There is no sense of urgency with YBS -- you'd think... (read more)
★☆☆☆☆
“NEVER AGAIN!”
Written on: 13/05/2013 by Freem425
My husband and I are buying our first house and wanted a really good rate so that we would have the extra cash to do it up. The rates seemed very reasonable but half way through problems started rearing their heads. Fist I was told that my ID was not acceptable (a passport), then we were told that printed bank statements were not acceptable (they wanted these to be stamped by our bank - a procedure even they dont do for their customers), then we were told that a full electrical survey was... (read more)
★★☆☆☆
“Time for Change!”
Written on: 25/04/2013
Tired- tired of waiting- so tired of waiting for you to sort out your web site. How can a customer, who doesn't have access to THE LOCAL BRANCH access his funds. I travel widely and often need access whilst abroad. It's really not good enough. Your rates enticed me initially but now I think they are abysmal. Customer service has been good in the past but as I haven't used it for some time, I can't comment on todays service. I'll give them the benefit of my past experiences but will not... (read more)
★★★★★
“Quick, great interest rate and easy”
Written on: 10/04/2013 by rbanksy
Just remortgaged with YBS, market leading interest rate, efficient service applying in branch. No complaints. (read more)
★☆☆☆☆
“Transferred from Egg - now the interest owed is missing”
Written on: 21/01/2013
I have had my account transferred from Egg to Yorkshire Building Society. My account has been restricted and three interest payments are missing. After several hours on the phone to Customer Services seeking a resolution, they left a voicemail agreeing to lift the restrictions and pay the missing interest, after I when through further security with Customer Services. But when I telephoned as instructed they refused to honour this agreement. Mark Broom who calls himself a 'Specialist... (read more)
★☆☆☆☆
“Online service”
Written on: 10/01/2013
I had my Egg saving account transfered to Yorkshire Building society. When I came to make a transfer online I experienced problems logging into my account. I made contact with their Customer relations dept and asked for a letter detailing my 'missing' info. This arrived quickly but still no success logging in. A telephone call to their call centre took me through the password reset process. Unfortunately still no luck in logging into my account. A final phone call to the call centre... (read more)
★☆☆☆☆
“Property valuation nonsense”
Written on: 16/11/2012 by adminsr1974 (1 review written)
I have approached YBS to remortgage at 3,04 %. They send a property valuator, which supposed to be 'independent'(from Metropolis Surveyors), which have valuated my property at 125k. According to the valuation my property has lost 20 % since Jan 2011. At the same time Halifax (my current morgage provider) is valuating at 149k. Zoopla's lowest valuation is 143k. I have lost 260 £ - as they were not in position to take any more facts into consideration and I was at the edge on 25% of LTV -... (read more)
★★☆☆☆
“YBS did not honour my bond application”
Written on: 11/11/2012
I made an online application for a 3% savings account which was confirmed. The account was set up and is still visible online. I received a letter dated 29 October detailing my account number and was advised a deposit could be made using debit card and that I had 42 days to do so. After a number of unsuccessful attempts to do this I finally contacted customer service. I am now informed that the bond is closed! Despite NO FINAL DATE being quoted and despite my explanation of the situation YBS... (read more)
★☆☆☆☆
“YBS - not there when you need them”
Written on: 02/11/2012
Just tried to access my YBS account and unable to reach the website. Error message indicates it is undergoing maintenance. Why can't they do that kind of thing at 3am in the morning when no-one wants to use it instead of early evening. Rubbish!! Is it too much to ask to be able to access your account online - didn't want to be a customer of YBS in the first place!! (read more)
★☆☆☆☆
“Worst customer service ever”
Written on: 01/11/2012
I had a savings account with Yorkshire Building Society and they debited my card twice when I had only arranged to send one payment to my account. When I rang them to report this they denied it. My bank said it was them and still they denied it. The money a few days later was returned, but they never apologised or admitted that they had made a error. I closed my account in disgust and no way would I ever have dealings with the Yorkshire again. The staff are totally unhelpful, unfriendly and... (read more)
Lubimets's Comment
Written on: 13/12/2012
I agree Yorkshire Building Society must be among the worst Building Socities for Customer Service and the way they treat people.
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Showing 1 - 10 of 30 Reviews
★☆☆☆☆
“Lost £400 when Egg Account Transferred”
Written on: 26/10/2012
My Eff Account was transferred to YBS. When I registered and looked at my statement over half of my savings had been paid out to persons unknown. YBS unable to explain to date where my money went and who it was paid out to. (read more)
★☆☆☆☆
“Completely useless”
Written on: 21/10/2012 by daverf
Just had my Egg account transferred to Yorkshire Building Society. Tried to access my account yesterday evening, and told I would have to re-register with YBS. Tried to re-register, but unsuccessful. Was told to contact YBS by phone, but this could not happen until Monday. Consequently I have no access to my account, have no idea how much is in the account, and cannot make transactions. I did not choose to have my account transferred yo YBS, but they should ensure that the transfer went... (read more)
★☆☆☆☆
“appauling service following the death of my partner”
Written on: 27/06/2012 by KEITHETHERINGTON (1 review written)
In March my partner died and I registered the death with the Nottingham Branch, I took a death vertificate and passport etc, which they photocopied.I was told by them that the HO would contact me within 1-2 weeks. A month later I chased them to be toldby the head office they i would nly have to produce probate and everything would be fine. Last Saturday I visited the Nottingham brnch with a grant of probate and was then told that I would have to produce further id. I offered my passport (1... (read more)
★☆☆☆☆
“Unbelievably bad service - avoid using at all costs ....”
Written on: 08/06/2012
I'm not sure where to start, as although we have finally now received our mortgage offer, the process has been so frustrating we have decided to never, no never, go with YBS again .... whatever their rates! Despite reassurances at the start of the process about the expected time it would take .... it dragged on and on ..... We used the London Strand branch and between me and my husband we had to make 4 trips up there just to find out what was happening .... mostly as we were never able to... (read more)
Chappers126's Comment
Written on: 16/08/2012
Totally agree with all the reviews of YBS, customer service is an alien concept to them, try letting you house out then you'll find out how bad their attitude is towards their customers, I have been made to feel like I was doing something wrong by letting my house out, and they charge for everything, charge over £100 to get their provisional permission to lett out your house, and then have the ordasity to threaten to add 2 percent to the interest rate if they think that I may be letting it out without their knowledge !!!! I've just paid over £100 for this, dreading the next few months with all their demands for old council tax bills and utility bills, absolutely appauling, don't use them, the only way to get back at them is leave them or not use them.
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★★☆☆☆
“very loooong and sloooow remortgage process ”
Written on: 07/06/2012
Similar painful experience to other customers who went for YBS because of the good interest rate offered! Took almost three months to finally complete a remortgage process!! Very very slow!! Had to chase them up quite a few times! Had to resend Id because they took photocopies of poor quality, sent originals back to us and then ask for Id to be to be sent back again!! Inaccurate information given about the kind of ID required and three different mortgage offers sent to us!! First experience... (read more)
★☆☆☆☆
“Mortgage”
Written on: 21/05/2012
Whilst we have been given a good rate, the mortgage application process at Yorkshire Building Society has been the most stressful i have experienced! After speaking to YBS about applying for a mortgage, our application form came back riddled with mistakes, including the product we had applied for! We had to make a large number of amendments before we could proceed. Not a great start. We have not been kept updated and in the loop. When we contact YBS for updates we are left without answers.... (read more)
★★★★★
“Mortgage ”
Written on: 23/02/2012
We took a mortgage with YBS in London the service was excellent we contacted them by email they kept us advised throughout the process.. They helped us understand what is a very complicated process and when we had any questions they answered them in a straightforward way (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 16/02/2012
I am currently applying for a mortgage with Yorkshire Building Society and I am appalled by the lack of communication and customer service! I wish I read the reviews before on this website before embarking with them to apply for a mortgage. Examples of their poor service 1) When sending emails to the person who I applied for a mortgage with whenever 'he/she' replied the email would sign off from 'London'(from the London Branch) 2) Received a hand written not on a "with compliments" slip... (read more)
★★☆☆☆
“Terrible customer service and communication”
Written on: 31/05/2011
While I have no complaints about the products offered by YBS - in my case a mortgage - the customer service and communication I've had with them has been absolutely appalling. Their information with regard to what information and actions they required from me at each stage of the process was incomplete and unclear, meaning weeks of delays getting everything sorted. Instead of providing a simple list of what was required, I found that I was sending information to them only to hear back a... (read more)
Guest's Comment
Written on: 04/10/2011
Wish I'd read this sooner as I'm now having similar problems with my mortgage application. Would NOT recommend yorkshire building society as they are useless.
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Guest's Comment
Written on: 24/11/2011
Totally agree with every word. Very painful process. No communication or customer services skills. No skills whatsover in fact. You would think it was the first time they had ever processed a mortgage application not part of their every day business. Go elsewhere if you can.
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Guest's Comment
Written on: 18/01/2012
Sorry to have to agree with everything written about their mortgage service. Great rates aren't matched by their service - it has now been two months since our initial interview and we still haven't got a confirmed mortgage offer (nothing to do with us I hasten to add). We get different messages from different staff, NOTHING has EVER been done when they said it would be, if it CAN go wrong then it DOES, and even when it can't it does! Absolutely useless - desperately wishing we'd gone elsewhere now.
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★☆☆☆☆
“Rubbish service, in my humble opinion a complete lack...”
Written on: 24/05/2011
Rubbish service, in my humble opinion a complete lack of customer service, understanding, urgency and interest, if you want a mortgage I suggest you go anywhere but the YBS as you will be treated with contempt.
I wouldn't recommend them to my worst enemy, if you want a stress free mortgage experience please use someone else, I have already called a couple and there customer service was way above the poor offering offered by the YBS, banking crisis no wonder these couldn't run a...
(read more)
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Showing 11 - 20 of 30 Reviews
★★★☆☆
“Have a Cash Transactor, Regular Saver and ISA with...”
Written on: 22/11/2010
Have a Cash Transactor, Regular Saver and ISA with YBS. Banked with them for 3+ years. Always good until I moved and changed branches. The Internet is good, I can use my card at most cash machines.
The problem is the branch. I banked with Ilford - great service. Preston -great service. Birmingham - Poor. This branch, on 3 occasions have refused to pay out money over the counter as my signature was not as per the system. It turns out that the YBS system has my signature on there, but...
(read more)
★☆☆☆☆
“absolutely alien to reality, cant even discuss life...”
Written on: 24/08/2010
absolutely alien to reality, cant even discuss life changing needs with a head office person who appear to be the decision makers, untouchable, apalling lack of conscience and common sense (read more)
★★★★☆
“I really like Yorkshire Building Society. I find the...”
Written on: 13/02/2010
I really like Yorkshire Building Society. I find the staff in branch second to none. They always make you feel like a person and go out of their way to help you. It feels like banking like it used to be (in a good way).
My only real gripe is that they changed the local branch telephone number to an 0845 number, which costs 11p a minute from my phone, as opposed to a geographic number which is free. However, staff at the call centre are very good (and I believe UK based which is always a...
(read more)
★★★★★
“I have opened their internet saver and I have never...”
Written on: 28/01/2010
I have opened their internet saver and I have never had a problem, the interest on the account is OK, but considering the current financial climate, its good. I have found that the customer service is very good, i got my LINK card within 2 days of opening the account and I have had great experiences with the internet banking. I personally can not fault the service with the Society (read more)
☆☆☆☆☆
“Opened an account via post in February with Yorkshire...”
Written on: 20/04/2009
Opened an account via post in February with Yorkshire Building Society. It is now coming towards end of April and still not received any information from them even after 3 calls! Each time they have advised that the account has been opened and they will put something in the post. They seem to have lost the birth certificate which I posted. (read more)
★★☆☆☆
“I asked for a transfer of half my ISA to another bank,...”
Written on: 06/12/2008 by antarcticmonkey (1 review written)
I asked for a transfer of half my ISA to another bank, Yorkshire mistakenly transferred the whole amount and the other bank was then unable to send the rest back to YBS because after requestion the ISA transfer form YBS sent them the wrong one. Even after I sent them another form I am still waiting after 8 months for my money to be sent back to YBS. I phoned up numerous times and they were most unhelpful, saying they had no record of my transfer issues.
Lucky for me I am getting more...
(read more)
★★★☆☆
“Yorkshire Building Society offer a very good customer...”
Written on: 29/03/2008
Yorkshire Building Society offer a very good customer service department who dealt with my query quickly and efficiently, also was given lots of incentives to join their branch. Very reasonable interest rates and was given a good deal to more mortgage to them. (read more)
★★★★☆
“I gave them average marks in a couple of areas only...”
Written on: 12/10/2007 by jstrathe (1 review written)
I gave them average marks in a couple of areas only because I have not tried those facilities. I went into the branch and while the advisor was busy one of the two people behind the counter came out (they were quiet) and advised me the docs I needed to bring and was knowledgeable about their accounts.
A couple of days later I went back in again, the advisor was again busy and the same person as before left the counter and greeted me and remembered me. I then opened an account which was a...
(read more)
★☆☆☆☆
“Don't trust this company! It treats its existing...”
Written on: 30/07/2007 by tissy52 (1 review written)
Don't trust this company! It treats its existing customers in an unfair, underhand and unscrupulous manner. When your current product comes to an end and you have to phone YBS to enquire about new products because they won't get in touch with you to tell you it has ended or let you know about current products, as I discovered the last time my product came to an end and was put onto the standard variable rate without my knowledge for a year. Which resulted in having to pay out a lot of extra... (read more)
★★☆☆☆
“My partner and I recently visited the Yorkshire...”
Written on: 06/01/2005 by time4tea (16 reviews written)
My partner and I recently visited the Yorkshire Building Society Manchester Branch. As we entered it was great to see that the branch was not busy. We waited to see a personal adviser (only 1 in the branch) who was sat at his desk, which was literally a few steps from us. After 5 minutes and no acknowledgement we approached the personal adviser to let him know that we had come ready with all the identity proofs to open a joint savings account. The adviser did everything to get rid of us.... (read more)
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Navigator99's Comment
Written on: 21/01/2013
By the way - How do I remove the one star?