Studio www.studio.co.uk Catalogue Reviews

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Latest Reviews

“Billing for items not ordered!”

Written on: 05/07/2016 by Rodrigo424 (1 review written)

I received email notification for an order for an Ipad Air I had not placed. I rang the "Customer Care Line" to advise that I have not made the order & that there was a serious error. Either the company have made a mistake in sending this to the wrong person or my account is being used by someone else. I was assured by the person I spoke to that this would be dealt with straight away, the order cancelled & I would receive an email confirming this. I have not as yet received a confirmation… Read Full Review

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“deceiving prices.”

Written on: 28/06/2016 by ipMiddleton474 (1 review written)

The pricing is completely deceiving if you pay off. There's the normal interest you pay, then there's their 'service charge' which is nearly 50% of what you pay every time you make a payment. So the more you pay off the more they take so in actuality you end up paying slot more for these supposed 'great deals' I also have sent them a complaint more than 6 weeks ago and have yet to reply. If you are looking to pay off affordably steer clear of studio… Read Full Review

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“Terrible company”

Written on: 26/06/2016 by Brooks358 (1 review written)

My elderly neighbors ordered a 2seater settee and a chair she paid straight away as they said it would be delivered the next day ,three weeks later she is still waiting for it she phoned customer services what a joke they are her husband is suffering with cancer , she got rid of her old sofa as they said it would be delivered the next day and the money she paid for delivery £125 which I think is excessive they are 81and74 is a disgusting the way they have been treated don't use this company… Read Full Review

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“Bad air fryer”

Written on: 14/06/2016 by Rainbowlight (1 review written)

I bought an air fryer. I tried it out the chips were disgusting, tasted burnt and didn't cook the ones underneath. I thought I was saving money. It cost me £16 to send back. I've not had anything yet that I have kept. All has gone back.Beware you are not saving… Read Full Review

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“DO NOT USE”

Written on: 03/05/2016 by CharlesChurch (1 review written)

Ordered wardrobe of 100 pound waiting over a month for item tracking showed studio still had item so cancelled which they did few weeks later charged our account for the wardrobe nothing they can do wont help out of pocket 100 pound BEWARE when ordering… Read Full Review

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“Customer Care'less'”

Written on: 10/04/2016 by jyDay44 (1 review written)

I ordered several items from this company, one item which was sent was incorrect, so I refused delivery. Despite not having the item and the courier tracking indicating that it was refused, thus not in my possession, the company are still expecting payment at present. The responses I have received to my emails - despite starting and ending with 'thank you for your email' and 'kind regards' - have been rude, discourteous and inferred that I was dishonest, which I take particular objection to… Read Full Review

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“Bad Customer Service!”

Written on: 07/04/2016 by chrisma (1 review written)

What an awful experience from ordering, to finally asking for a refund. As a new customer, I entered a code for 10% off my first order and free delivery, which my order acknowledgement email stated. I was sent a text message asking for payment in full the following day, so I rang, and paid in full as I was asked by the advisor I spoke too. Problem being, he charged 12 pence less than he should have to my account, resulting in the order being withheld, but without me knowing that. I rang again a… Read Full Review

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“Disgusting”

Written on: 05/02/2016 by Twinklefairy (1 review written)

I ordered a wardrobe set in November 2015, was told would take 14 days to deliver. Anyway, I phoned up after 3 weeks of waiting, and was told a date of 26/27th January 2016 that my wardrobes will be delivered as there was a delay with another company supplying these wardrobes! So I patiently waited and there was no sign of the wardrobes, I phoned again and had another date, which is today 5th Feb, I've just come off the phone and guess what another delay to the 19th Feb. Well as you can imagine… Read Full Review

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“Not easy to pay them....”

Written on: 28/01/2016 by Olson170 (1 review written)

Yes they are competitive prices but try paying for items... It's like trying to get into the vaults of the bank of England. Can't do online through bank can't do this can't do that... Go to barclays that's alright if you don't work Ring this number... yeah right! I'm not paying to call you YOU MUST PROVIDE A FREEPHONE NUMBER FOR CUSTOMER SERVICE THIS IS NOT OPTIONAL IT IS NOW A REQUIREMENT! Try online.. Guess what account not registered Email customer service only to then find I have been… Read Full Review

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Noimagination3's Comment

Written on: 02/04/2016

ditto I'm being told its cos they bank with Barclays and I don't as I asked for details to set up automated payment through my bank rather than phone expensive number as I don't have Barclays where I live to pay with payment slip. its shocking. cant even find a number to phone and complain.

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“refund”

Written on: 21/01/2016

i have ordered twice from this firm with no course to complain. However my recient order i realized i had made an error as i always pay in full requested a refund straight away I didnt expect a problem and they would refund as soon as possable. i was very disappointed i did not get it I emailed countless times some ignored .then decided to phone first customer services adviser rudely cut me off after a long wait. I phoned seven days after resulting costing me six pounds ten pence in… Read Full Review

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“In answer to request for a review - I would not touch them”

Written on: 08/01/2016 by Ave3ry (2 reviews written)

We used Studio24 for very many years, always very pleased, until they were apparently taken over, whether at management level or a buy out, I don't know, but I do know this. Nothing would persuade me to use these people again. I don't know if what they do is legally dishonest, probably not, but to my mind their behavior is fundamentally dishonorable. Wrong stuff delivered, wrong price compared to advertised price, (guess how many times the incorrect price was in our favour and how many times… Read Full Review

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“Horendous service”

Written on: 05/01/2016 by gme1956 (2 reviews written)

I ordered items of furniture off these people, items came on two different dates, my husband assembled the wall unit and it was terrible so I immediately phoned them up and complained, days later one man turned up to pick up two items that I hadn't opened to return them, days later two men turned up to pick up the item my husband had assembled then packed it all away again, they took it away and left me a collection note for it, I was expecting a refund back on my card within 7 days but it… Read Full Review

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“disgusting customer service you never get your order”

Written on: 21/12/2015 by THYUIKMNYHG4567 (1 review written)

try and phone this company costs a fortune your left hanging on phone then they hang up on you you never get your right orders i order 5 items you only get 1 you end up getting a letter telling you other items will be with you on a date GUESS WHAT THEY NEVER COME STAY AWAY FROM THIS COMPANY REALY FED UP CUSTOMER… Read Full Review

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“Bad Service and Communication”

Written on: 19/12/2015 by MessiahNewton218 (1 review written)

I have been a customer for several years without any complaints until this year where they have twice changed my payment dates without warning and so charged me double my original minimum payment. I have had items just not show up and I have had to contact them to find out what is going on instead of them informing me of problems and changes like the package being sent back to them when my address could not be found for delivery. If you do contact them by email you are very lucky to get any… Read Full Review

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“Item not as described”

Written on: 14/12/2015 by 107Sparks (1 review written)

I received what was supposed to be 3ft pop up Christmas tree which was only 31inches tall. The package was scruffy, probably a returned item I emailed straight away, no response - and no response still, 9 days later. Had to return at my own expense. Would not use again… Read Full Review

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“Lost check”

Written on: 05/12/2015 by Smoothbob (1 review written)

Sent a cheque like I have the last five years (lost in post) now I have to pay charges Phoned and phoned Will not be using studio again Was not happy with the quality compared to other other years… Read Full Review

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“bad”

Written on: 30/11/2015 by hsWise139 (1 review written)

after waiting sometime for item it finely came and it was not the right item and it looked like someone else's item that had been returned after phoning the company and getting them to take it back I was still sent a bill and credit charge for something I did not have then after month still sent a bill with the price of two item and charge's more emails and phone calls I got the item I should have got a couple of days later they after more phone calls put the price of item credit to my account… Read Full Review

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“terrible customer service”

Written on: 28/11/2015 by jwMay359 (1 review written)

Have a been a customer for a number of years, I have been waiting for 5 nearly 6 months for 1 item of a solar and metal birdfeeder, having called them 3 times and they have gave me 3 different dates of when it will be in stock but to no avail still not got it, all i get is excuses. They really sting you on the interest if not paid off straight away. Do yourself a favour avoid and customer service is absolutely awful, not helpful and rude… Read Full Review

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“Awful customer service - avoid”

Written on: 13/11/2015 by pjMiranda1979 (1 review written)

Absolutely fed up. Been a customer for years. Placed an order - they emailed to say an item wouldn't come till 24th October. Another email - not till beginning November. Another email, not till end of November. Another email cancelled order. No explanations. In Response I have sent four emails to customer service asking for clarification of the date and the fact I've paid for the item, they gladly took my money - not one reply. Just rude. Won't be using them again and will spread the word… Read Full Review

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“Terrible service received, Mrs C. Norman Dagenham”

Written on: 03/11/2015 by NathalyCollins (1 review written)

Terrible service received, I have been a customer for over 30 Years, I placed an order at the beging of September, which wasent up to scratch. It took me 5 Phone calls to try and get the parcell collected. which it never was I was told i would be sent a Voucher for my inconveience which i have never received… Read Full Review

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Nessy81's Comment

Written on: 05/11/2015

i will send you a voucher to go back to school

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