Studio - www.24studio.co.uk Catalogue Reviews
Latest Reviews
★☆☆☆☆
“Total lack of professionalism”
Written on: 19/05/2013 by Pc37 (1 review written)
I have never ordered an item from this company and had not even heard of them until they sent me a demand for payment in 2007. They claim that I ordered goods from them to an address in Scotland. I immediately rang them to inform them of their error and gave my actual details. I have never lived in Scotland and it seems that they just sent out demands to everyone with the same name as the person in Scotland who is on the electoral rolls. However they have done nothing with this information... (read more)
★★☆☆☆
“Service charges are a joke”
Written on: 16/05/2013 by Amycamp
I have a large account with Studio and don't really check my statements, until recently, only to find out thy Studio charge a service charge of 3pence for every £1 I owe them, so having a £1,900 credit limit and owing the £1,700 that makes my service charge every month £51. You think your getting a bargain, but your NOT. Say away from 24Studio. My monthly charges are £100, but that only actually brings my balance down by £49 a month, which is not good. I am going to be stuck paying... (read more)
★☆☆☆☆
“DO NOT USE THESE PEOPLE EVER IF YOUR LIFE DEPENDS ON IT!!”
Written on: 24/04/2013
Studio24 are nothing but theifs and the customer services department are less than helpful. My first statement went missing when I called to advise they said they would re-send but they still charged a late payment fee and placed this on my credir report. The third statement also went missing again they charged a late payment fee and again this was added to my credit report dispite me calling their so called customer services department who just kept saying it was not their fault!!! Granted... (read more)
Pat_Matthews's Comment
Written on: 26/04/2013
Hi
Im sorry to hear that you find our customer services team to be less that helpful.
Please note that your current and past statements can be accessed by logging into your studio account online.
Statements are issues every 4 weeks, if you are aware of statements going missing or being lost in the post it may be worth logging into your account online and making a note of the due date and then setting yourself a reminder for 4 weeks in the future to log into your account to check and pay your bill.
Our terms and conditions do state that "Should you fail to make a payment or pay less than the minimum amount due by the specified date and we or someone acting for us have to remind you to make such payment, we reserve the right to charge you a default sum of up to £20 each time that we have to remind you."
If you do not feel satisfied with the service you have received from 24studio please email contact@24studio.co.uk with details in order that we can resolve your complaint as quickly as possible.
Kind Regards
24studio
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★★★★★
“always sales on items and has some lovely things on...”
Written on: 21/04/2013 by jess2k12
always sales on items and has some lovely things on their to buy either for self or for friends and family and you can up your credit rating so that you are able to buy new things espcially if you like gadgets and cant afford to pay them all in one go (read more)
★★★★☆
“Honest Review”
Written on: 16/04/2013
Customer Service: Never had a problem with it, have always had emails responded to within 3 days. Delivery: Fast delivery, packaged well, great tracking service Site: Could be laid out better I'll admit. It is something which could be improved not that easy to navigate or find a specific item Payment: Minimum repayments not bad at all. Repayment is usualy £10 or 6% of your outstanding balance (whichever is greater) The only thing that I don't like is an £8 service charge with every... (read more)
★☆☆☆☆
“Still no pickup,,,avoid these time wasters at all cost!”
Written on: 12/04/2013
Ordered. 1 rug 3weeks. Ago, received 2 rugs , sent many e.mails to return back the extra one that I did not ask for , 3 weeks later , staying in missing doctors appointments, generally having to stay in doors for elusive pick up, blood pressure at melting. Point. ,told them I live in a house , not a warehouse, a real bunch of time wasters, with no concept of time. (read more)
Pat_Matthews's Comment
Written on: 18/04/2013
Hello There
Im sorry to hear about the problems you've had with your order. If you'd like to send us an email to facebook@24studio.co.uk including your account number we'll arrange for customer services to look into this and contact you about it.
Kind Regards
24studio
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★☆☆☆☆
“ROBBERS!!!”
Written on: 06/04/2013 by capecrusader (1 review written)
I set up a DD at the beginning of March 2013 and received a letter that this had been done, didn't realise a date for this was not on there.. on the 25/3/13 I rang and asked why he said "that this happens and that 2 months would be taken out?" I asked would I get be charged? and he replied no. Today I have received a statement including £12.50 for arrears! and was told that I should of made a manual payment as it takes 6-8weeks for a DD to be set up! there is no mention of this anywhere,... (read more)
Pat_Matthews's Response to capecrusader's Review
Written on: 18/04/2013
Hi
I'm sorry to hear that you've had problems with the Direct Debit set up. If you'd like to send us an email at facebook@24studio.co.uk we'll be able to raise this with customer services.
Thanks and Kind Regards
24studio
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★☆☆☆☆
“Studio disappoints again!”
Written on: 06/04/2013
Dear Studio, I am writing in response to my last phone call which was made today 5/4/13 with regards to my credit report amendment. I have recently discovered that I have a default on my credit report from your company back in October 2011, this was only flagged up when I applied for a mortgage recently. I spoke to your customer service department with someone called [name removed] on the 17th March 2013 and discussed my concerns about the default on my credit score. I explained that... (read more)
Pat_Matthews's Comment
Written on: 18/04/2013
Hi,
Im sorry to hear of the problems you have had. If you could send us an email with the above details including your account number (if you know it) and any contact details we will be able to look into this for you.
Please either email customer services directly at contact@24studio.co.uk or by emailing facebook@24studio.co.uk and we will raise the matter for you
Kind Regards
24studio
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★☆☆☆☆
“Destroyed my Credit Report!!!!”
Written on: 25/03/2013 by kelly2306
I placed an order worth £20 pound something at Christmas 2009. I didn't receive any confirmation of my order, nor did I ever receive the items. I therefore presumed I had maybe been declined the account due to it being a credit account and my flat mate at the time had a few missed payments on a phone bill and I thought that may have been the reason for my application being rejected. In May/June 2010 I moved back home with my parents, therefore my address changed. Two weeks ago, myself and... (read more)
Pat_Matthews's Response to kelly2306's Review
Written on: 26/03/2013
Hi
I am concerned to learn of the problems you have experienced with us and would like to thank you for bringing this to our attention. Please be reassured that your comments will help towards improving our service for the future.
I can confirm that the goods which you did not receive and all related charges have now been credited from your account. The current balance is now £0.00.
Please be advised that on our next update to our Credit Reference Agencies your details will be amended and I can confirm that no adverse payment details will be held as a result of this matter.
Once again, please accept my apologies for any inconvenience caused as a result of this matter and if I can be of any further assistance then please do not hesitate to contact us.
Kind Regards
24studio
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Donnamorty's reply to Pat_Matthews's Comment
Written on: 05/04/2013
That is so good that you have resolved this for this person, so quickly too, my beef with studio is they advertise things that are not always in stock, and postage has to be paid for returnable items, (i am currently doing this now and was looking for a free-post returns address), this is how i came across this comment and your reply, i have ordered many things in the past and just wish they had everything in stock, it says please re-order after 14 days, 14 days go by and it says the same again, this goes o for months.....many thanks for reading this message, p.s. customer service is not brilliant either and think this should be addressed, very snotty and rude callers, sometimes you get the feeling that they talk down to you and dont give a monkeys uncle to be fair and want to get you off the phone asap, cannot wait to close my a/c down very soon, thanks again
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Pat_Matthews's reply to Donnamorty's Comment
Written on: 05/04/2013
I was very sorry to learn that you were unhappy with the service you received from us. I can assure you that everyone at 24Studio is committed to providing a positive and rewarding shopping experience to all of our customers, but acknowledge that, at times things can go wrong. Please accept our sincerest apologies for the difficulties you have experienced. Please contact us at this email address should you need. contact@24studio.co.uk
Many Thanks
24Studio
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Missie2013's reply to Pat_Matthews's Comment
Written on: 12/05/2013
i recently applied for a credit account do they not let you no if you have been accepted/refused for a credit account?
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Pat_Matthews's reply to Missie2013's Comment
Written on: 13/05/2013
Hi there, you should receive notification through the post, if you want to chase this up please contact customer services or give them a call.
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Missie2013's Response to kelly2306's Review
Written on: 12/05/2013
i recently applied for a credit account do they not let you no if you have been accepted/refused for a credit account?
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★★★☆☆
“Real uggs?”
Written on: 24/03/2013
Do studio sell real ugg boots I have got some ...they seem real but on the ugg website it doesn't say they are an ugg retailer..has anyone else purchased tall uggs (read more)
Pat_Matthews's Comment
Written on: 26/03/2013
Hi
We can confirm that these are real uggs!
Kind Regards
24studio
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Showing 1 - 10 of 181 Reviews
★☆☆☆☆
“Worst company ever!!!!”
Written on: 15/03/2013
Rude, unhelpful and arrogant customer service! Sorry, no customer service and very economical with the truth. DO NOT USE THEM (read more)
Pat_Matthews's Comment
Written on: 21/03/2013
Hi
I'm sorry to hear that you've had a bad experience with 24studio.
If there's anything you would like us to look into, please email facebook@24studio.co.uk and we can raise the issue with customer services.
Kind Regards
24studio
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★☆☆☆☆
“POOR CUSTOMER SERVICE”
Written on: 11/03/2013
I PUT AN ORDER IN TO THEM 11 DAYS AGO IT SAID 1/3 DAY DELIVERY IMAGINE MY SHOCK WHEN I TRACKED SAID ORDER AND IT HAD NOT EVEN BEEN DISPATCHED THEY HAD NOT EVEN HAD THE GOOD MANNERS TO CONTACT ME AND TELL ME THEIR WAS A PROBLEM OR DELAY I HAD TO FOLLOW UP ON ORDER TO FIND OUT THIS POOR POOR CUSTOMER SERVICE. THEY MUST HAVE SYSTEMS IN PLACE TO FLAG UP DELAYS I DONT THINK I HAVE EVER HAD SUCH POOR SERVICE ELSEWHERE THEY SHOULD (read more)
Pat_Matthews's Comment
Written on: 11/03/2013
Hi
I'm sorry to learn that you've had a bad customer service experience from 24studio.
Due to the high demand of some products, we cannot always guarantee an accurate view of stock levels. I am sorry that you have been disappointed.
I'm sorry that you didn't receive delivery details for your order, emails are sent out to customers acknowledging their order, and providing updated delivery information such as dispatch information. If you did not receive emails such as this, please check your junk mail to ensure that these emails did not automatically go there.
You can also view the dispatch status of your orders online by logging into Your Account on our website. You can also check the progress of your delivery by clicking on the ‘Track this Parcel’ link where available.
Kind Regards
24studio
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★☆☆☆☆
“Refunds hard to get”
Written on: 08/03/2013 by Michaelflanagan (1 review written)
We bought a child's Tablet pad for Xmas didn't work also very poor play value. My wife rang them to return not easy like John Lewis returned it over 6 weeks ago now chasing Refund Don't buy from this gang of Arthur Dalys (read more)
Pat_Matthews's Response to Michaelflanagan's Review
Written on: 11/03/2013
Hi
i'm sorry to read that you've had difficulty obtaining a refund. If you'd like to email us at facebook@24studio.co.uk with your account number and contact details we can investigate this with customer services
Kind Regards
24studio
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★☆☆☆☆
“Money not good enough!!!!”
Written on: 26/02/2013
I contacted studio yesterday to order a playhouse for my son to be told I'd have to open a credit account to purchase this, said ok, went through all the rigmarole of doing ths, to be told I was declined and CANNOT shop with them, why they don't accept card payments i will never know, I was'nt looking for credit in the first place, so yet another ark on credit report, AVOID AVOID AVOID!!!!! (read more)
Pat_Matthews's Comment
Written on: 11/03/2013
I'm sorry to hear that you were unhappy with the service you received from us. All our accounts are opened on a credit basis and as such we are unable to offer cash accounts.
I am sorry you have been disappointed.
Kind Regards
24studio
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Fandsmum's Comment
Written on: 11/03/2013
And now you are claiming I already have an account but will not tell me about it unless I pay £10, which I am refusing to do but if I got a third party involved you would tll them.
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Pat_Matthews's Comment
Written on: 12/03/2013
Hi
If you'd like to send us an email to facebook@24studio.co.uk with your name and address and contact details we can look into this with customer services for you.
thanks
24studio
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Jojo6789's Comment
Written on: 25/03/2013
this is a joke you should accept card payments, obviously not checks but deffo card payments! there are thousands of people out there that can not get credit for lots of reasons! not just bad reasons!! i think is a poor service that you have!
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★☆☆☆☆
“AVOID AVOID AVOID!!!!!”
Written on: 23/02/2013 by zee20 (1 review written)
I cant stress this enough. i can tolerate goods being late and out of stock etc. but paying for a product i returned is the last straw. Returned a pans set and after a month it still had not been credited into my account. I didn't even bother calling the expensive customer service number but contacted them through email. they claim to have not received the parcel i returned at my cost even though i used a courier service who have the name and signature of the person that received the parcel... (read more)
Pat_Matthews's Response to zee20's Review
Written on: 11/03/2013
Hi
I am sorry to learn that you have had a problem with the return of your item.
Please could you forward a copy of your postal receipt from the courier to our customer services dept so we can credit your account.
If you have any further queries regarding this please email us at facebook@24studio.co.uk with your account number and contact details etc and we can look into this further
Kind Regards
24studio
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★☆☆☆☆
“AVOID THIS RUBBISH”
Written on: 16/02/2013 by bevanne
Absoloutly terrible quality. I bought a crosshatch jumper and a pair of slippers for xmas gifts. The jumper shrank after being on a gentle wash which I wouldn't expect from a GENUINE crosshatch jumper and the slippers lasted 12 days before the toe end split. The 28 day returns policy has ran out but as far as I'm concerned they are selling substandard goods. I will never use this company again absolute rubbish. (read more)
Pat_Matthews's Response to bevanne's Review
Written on: 11/03/2013
Hi bevanne
I am sorry to hear that your items are not of the standard we expect them to be.
If items are faulty or damaged they can be returned to us at any point within 12 months (not the 28 days you mention in your post above.)
Please contact customer services to arrange a collection and re-order if required.
Kind Regards
24studio
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Tonyd1969's Response to bevanne's Review
Written on: 28/04/2013
i bought a pair of firetrap boots from duffer for a £100 so when i saw the same boots in the studio catalogue for £25 i ordered two pairs when they arrived they looked cheap nothing like the one's from duffer and they quickly fell apart while my pair from duffer are still going 2 years later i think the stuff studio sell are either seconds or fakes
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★☆☆☆☆
“Same problem as another reviewer - after placing the...”
Written on: 16/02/2013
Same problem as another reviewer - after placing the order a week ago I've had an email saying that I will only be given a number to follow up this order once the order arrives! An absurd system - I currently have no way of knowing if they will send it through or not. The customer services email department haven't responded and the telephone number is a premium rate number! Am definitely not impressed. (read more)
Pat_Matthews's Comment
Written on: 11/03/2013
Hi
I'm sorry to hear you're waiting for an order number, hopefully you will have received this and your order by now, if you haven't please email us at facebook@24studio.co.uk with your name, address and contact details and we can chase this up with customer services for you.
Kind Regards
24studio
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★☆☆☆☆
“Everything out of stock ”
Written on: 15/02/2013
Thought i would try and get some of my Christmas shopping done from studio and pay in the new year. Every item I wanted was out of stock! The one item I did order (which I ordered incorrectly) I needed I send back but was disgusted to see i had to pay postage again after paying £4.99 already, ridiculous! The customer services sound like they have hired a bunch of uneducated chavs (harsh I know but it's my opinion). I appreciate it's Christmas and they will be receiving alot of orders but... (read more)
★☆☆☆☆
“ABSOLUTELY DISGUSTING!!!!!!!!!!!!!”
Written on: 06/02/2013 by mklhwfkjefuqwecvj (1 review written)
I ordered Hells Kitchen pan set in Sept 2012 as part of an order for £105.00 which I paid in full immediately. I received a product recall on the pans in December 2012. The pans were collected from my house on the 10th January 2013. I emailed customer services on the 10th January confirming the pans had been collected and I would like the refund paid directly into my bank account. I received an email from Studio on 13th January asking me to wait 14 days. After 14 emails back and... (read more)
Pat_Matthews's Response to mklhwfkjefuqwecvj's Review
Written on: 11/03/2013
Hi
I'm sorry to learn that you are still waiting for your refund. Hopefully you will have had this by now, if you haven't please email us at facebook@24studio.co.uk and we will chase this up with customer services
Kind Regards
24studio
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★☆☆☆☆
“Worst company I have ever dealt with - AVOID”
Written on: 04/02/2013
Customer service is atrocious, can't understand any of them. They can't understand the English language properly. They don't want to or understand that customer service is just as important as actually selling the products. They abuse the customer credit act. All in all avoid like the plague. (read more)
Pat_Matthews's Comment
Written on: 11/03/2013
Hi
I'm sorry to learn that you have had a bad customer services experience from us.
If there is anything specific you would like us to look into please email facebook@24studio.co.uk with your account number and contact details and any additional details and we will be happy to look into this for you.
Kind Regards
24studio
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Showing 11 - 20 of 181 Reviews
★★☆☆☆
“SAVE YOURSELF THE HASSLE”
Written on: 29/01/2013
I ordered a TG black sequin dress and a pair of Clavin Klein boxers using the discount code out of a catalogue to get the dress for £14.99 instead of £24.99 at which it was priced on the website. I only ordered the boxer shorts so i didn't have to pay delivery charge as i had spent over £20. The order was placed and the estimated delivery was 3-5 days. The parcel arrived 8 days later, it had already been opened and the Calvin Klein boxers stolen, and the Dress wasn't the one that i had... (read more)
★☆☆☆☆
“Worst online shopping company ever!”
Written on: 29/01/2013
after ordering and paying for my items, i paid for everything in full!! DO not do this untill you have received all items and they are allin working or in the condition they should be in!!! i ordered two of the same thing, for christmas presents. One showed as being with a corrier wile the other appeared as post code error? the one that made it through ended up being broken and as i opened it went everywhee, no fault of studio that it was broken admittedly. but when i called to get... (read more)
★☆☆☆☆
“sh****t”
Written on: 28/01/2013 by azad1980
Very expensive very poor customer service I am account holder but I never make order again fully sh*******t (read more)
★★★☆☆
“Could be better”
Written on: 16/01/2013 by Kake80
I'am an account holder with this company. Sometimes they are ok, but sometimes their service is very poor. There have been several occasions where i have ordered something from them that says "INSTOCK" when i place the order. Then later when i check the status of my order, all of a sudden they are awaiting stock!!! They really need to have people that know what they are doing there and who can keep the service up to date with what is in stock and what is not. There is an item that i have... (read more)
Botd's Response to Kake80's Review
Written on: 26/01/2013
It is so sad when a company shoots itself in the foot and its customers between the eyes.I always give people the benefit of the doubt until they screw up. the mistakes on my order were unbeleivable, a robe with my initials spelt "Par" instead of "P.A.R."surely no one on the staff can be that brain-dead. And half my order never came and they suggested I order it later without the discount. Hopefully They shall make it up to me and they will keep me as a customer or I will suck it in kick myself and write bad reviews for the next six months
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★☆☆☆☆
“Rip off invoicing”
Written on: 28/12/2012 by jaffacakejulie (1 review written)
Placed an order, things arrived seperatley, was invoiced twice at £33 a time, rung cuntamer services, couldnt really understand the indian gentlemen, and couldnt get a word in edgeways anyway, apparently I have not been charged for delivery, well woopy do! Will not be buying from these rip off merchants again. (read more)
★☆☆☆☆
“Selling items they do not have.”
Written on: 18/12/2012
I have had the misfortune of placing 2 orders with them. I should have learnt the first time. The 1st order was placed for two items that were advertised by both e-mail at a 'gift horse' price (less than delivery cost together). Order placed with some extra items to bulk out the order. Order acknowledged by Studio24 stating they could not obtain stock for the main items. E-mail received stating ancillary items have been dispatched. I complained to Customer Care as order would not have been... (read more)
★☆☆☆☆
“LOAD OF S##T... STEER WELL CLEAR!!!”
Written on: 17/12/2012 by sucker777
I ordered a pair of boots from this catalogue with the assurance that my order would be here for xmas. I paid there and then for the item just to be sure that there would be no delays as they were for my partner. After placing the order I was still unsure as to wether the lady (who could hardly speak a word of english) knew what she was talking about. So I rang again the next day only to be assured again that the order was fine and would here in time for xmas!!!! 1 week later I still hadn't... (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 05/12/2012 by 0xxfluffxx0
I ordered presents for Christmas. Some of them were ok and worth the price but 3 of my items were badly damaged. I ordered a personalised apron which the name was spelt wrong. And a personalised trinket box which was battered to peices and wouldn't shut. I phoned customer service and After being on the phone for an hour and speaking to 5 different people I still had no outcome or help a bloke in particular seemed to have no idea what he was doing I am now waiting for a manager to call me... (read more)
★☆☆☆☆
“Avoid”
Written on: 04/12/2012
Just save yourself a lot of aggravation and avoid at all costs. I can only agree with what others on here is saying about their poor customer service, billing issues and overall lack of care and understanding (read more)
★☆☆☆☆
“Awful Company ”
Written on: 30/11/2012
I brought a table from them using the 75% discount code, I ordered the table about 6 weeks ago after ordering I chucked the catalogue in the bin, the table arrived the other day so I deleted the confirmation email. Yesterday I received the bill for it, charging me the full price! The customer service was awful, its a joke how he dealt with my call, I asked to speak to a supervisor who surprise surprise wasnt available. So I have now emailed them. Im really hoping for a response as I... (read more)
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Showing 21 - 30 of 181 Reviews
★★☆☆☆
“confused customer”
Written on: 24/11/2012
i have recently applied for a credit account to find out i will not know if i have passed until my order has been delivered ?? i will not be able to track this order or sign in to my online account until order arrives which will have my account number very strange way of operating how do i know how long this will take what days i should be in to colect order this have sent emails to company for reasurance but have recieved no reply as yet sorry i didnt apply to another company now but will... (read more)
★★★☆☆
“Customer service”
Written on: 23/11/2012 by Sammyw123
I am a regular customer to this company. Have made many orders but this one particular order they have messed up. I do not understand why it is do hard to get an wrong item refund credited to the account. If this is not resolved then as a customer I will be taking my business elsewhere. (read more)
★★★★★
“BRILLIANT”
Written on: 03/11/2012
I personally think that if people have good customer service they 'forget' to write a review, however if you recieve bad customer service its reported. i do not think these reviews give the company justice, many of their products you wouldnt find on the high street for the same prices! i do my xmas shopping with them every year and have never had a bad thing to say about them! x (read more)
Imsw12528's Comment
Written on: 05/11/2012
I once thought the same as you and did praise them now however i wouldnt touch them with a barge pole. If you at some time have a problem then good luck in sorting it out. I hope somewhere down the line your attitide doesnt change when you get a problem like i did then you will see that not everyone is wrong. Good luck.
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Joyyoj's Comment
Written on: 15/01/2013
Same here. always good service, everything delivered on time. everything in good order and will continue sending orders to them. Have been a customer for 15 years plus.
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★★★☆☆
“24 hour telephone service?!!”
Written on: 31/10/2012
as i do shift work, i rang the 24hour orderline which was promptly answered by the automated system which thanked me for calling and i would be put through to an agent. there was no ring tone and several minutes later im still waiting. tried another 2 times with same results.do studio still do 24 hour telephone service? apart from this ive never had any problems.no delivery charges would be great though! (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 22/10/2012 by Imsw12528 (1 review written)
I had my order delivered within a week as promised. However 1item was the wrong size and the other 3 were charged at the wrong price. When I phoned to get it corrected the agent quickly arranged for the correct size to be sent but needed to put me through to someone else to correct the price. This agent was very rude and said on this occassion only the would change to the right price as I must have used the incorrect item numbers. When I insisted I hadn't he wouldn't listen. I asked him to... (read more)
Mellcoxshall's Response to Imsw12528's Review
Written on: 01/11/2012
i ordered from studio in october for christmas and then got a letter saying i need to pay up in front witch i did and was told they reorderded my iteams,i never recieved them and then i phoned to ask wheres my order and was told the order was not taking but they took my money and not placed my order,so i reordered my order and by this time iv recieved no deliveries so i phoned again and was told i need to pay more money witch i did and up to date still no deliveries,and then got another letter saying they want more money to despatch my order,so by this time i emailed them on number times and every time i get a reply the date for delivery gets put back further,i have stressed so many times i need my order befor the 2nd of november as im going abroad and my packers are book for next thursday but stidio has told me now my order will arrive on the 19nov.no good to me as i will not be here,and i have exspressed this to them so many times and they dont care,they just take your money and ask for more.its shocking and so stressful and never again will my friends or family order from studio.from a very upset customer mell coxshall.
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★☆☆☆☆
“CUSTOMER SERVICE ARE RUDE AND DONT REPLY TO NO EMAILS ”
Written on: 18/10/2012 by susiebear
I placed my order over 6 weeks ago, as i was a 1st time buyer i was informed my 1st delivery would need to go to my registered home address. Therefore i was shocked when i received the the dispatch notice and they were had hald my address including my door number missing from the delivery address they gave Yodel and hermes. i called Yodel and Hermes and i told them my correct address but as studio had placed it with them they said they just need to call up and all will be updated on there... (read more)
★☆☆☆☆
“Will never use again!”
Written on: 17/10/2012 by Pumpkin666becki (3 reviews written)
After buying a dress for the first time from studio I wanted to pay for it there and then, but instead had to wait for the dress to arrive, I expected details to follow on how to pay, after a week or two I emailed asking them how to do it, I got a reply saying I owed double the price, after many unuseful emails today I have sent the dress back at my own cost, BE WARNED FOLKS do not use! (read more)
Debra97's Response to Pumpkin666becki's Review
Written on: 17/11/2012
agree compleatly what a firm my mum ordered a pair of boots which she wanted to pay for when she ordered but couldn't as she had not got an account, then a letter came saying they had cancelled the order as her application for the account didn't achieve the required acceptance level what a laugh my mother has never been in dept all her live she owns her house out right i had my 77 year old mum in tears all for the sake of a £11.99 pair of boots I WOULD NOT GIVE THIS COMPANY THE TIME OF DAY
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★☆☆☆☆
“Disappointing Service”
Written on: 26/09/2012 by Rache20 (1 review written)
Overall product was great! Samsonite suitcase which was a birthday present for myself. The disapointing part was the service after. It was my first order in a year so hadn't got anything on my account, so when I went online to find out that I had a late payment charge when i had had no communication at all that my payment was due. I did email to complain but was told that I should constantly check my account statements online! I found this very unhelpful. When I looked into a bit more though... (read more)
Hibiscous's Response to Rache20's Review
Written on: 01/10/2012
think you might be mistaken about the £10 charge as it is definitely £20 - read this from their credit agreement .... The minimum payment amount will be 6% of your outstanding balance or £10 (whichever is the greater).
Late payment warning
Should you fail to make a payment or pay less than the minimum amount due by the specified date and we or someone acting for us have to remind you to make such payment, we reserve the right to charge you a default sum of up to £20 each time that we have to remind you.
It is a known fact though with all companies including credit cards that it is your own responsibility to be aware of when a payment is due, if you don't receive a bill in the post its not the companies fault as they have likely sent you a bill, but sending you a bill is where their responsibility ends - i had the same problem when i didn't get a credit card bill - it was sent but just not received and so it was my fault for not noticing that i hadn't had a bill or paid my account.
Basically they had to chase you up so they had to bill you for it.
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★☆☆☆☆
“worst service”
Written on: 25/09/2012
i bought a microwave from studio which brokdown after few months i rung them as it was still under warrentty .they saidthey will make arrangment for the collection of item within a week,but it took them three months and i been ringing every week.when finnally microwave been collected and after couple of weeks i contacred them i been told they did not recieved item and a decleration form sent to me which i filled and sent back along with proof of collection .after couple of weeks i rung them... (read more)
★☆☆☆☆
“AVOID AT ALL COST! Worst customer service ever”
Written on: 24/09/2012 by Angrygirl
This was my very first and LAST order from studio! I placed mt order on the a Saturday this September, and quickly got a confirmation email confirming my right delivery address. The next Tuesday (imagine my disgust) they send me a dispatch note with a completely wrong address (here's the thing I said ok this can be sorted out, I 'll just ring them to change the delivery address. Lo and behol I call everyday from Tuesday till Friday and nothing sensible had been arranged. On the Tuesday I... (read more)
Debra97's Response to Angrygirl's Review
Written on: 17/11/2012
here here what a waste of time this company is
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Showing 31 - 40 of 181 Reviews
★☆☆☆☆
“STAY CLEAR FROM THIS CATALOGUE COMPANY!!!!!!!!!!”
Written on: 10/09/2012 by deckyduffy (1 review written)
I had jus joined this company by placing my first order wich was very well priced. The problem started when the order came and one of the items (a mans coat) was missing but was still being billed for it on the invoice! There was another item that i didnt order (boys man u pjs)which were not stated on the invoice. So i emailed them explaining what happened and they replied stating they were sorry about the item i recived but didnt order and they shall send a couier out to collect,but didnt... (read more)
★★☆☆☆
“Terrible service”
Written on: 08/09/2012
Apart from the products listed being not great my main issue being there customer service..each month I'm unable to login online,I email them and eventually get the same reply that they will have to de-register and re-register my account..however they only seem to do this a few days after my monthly bill is due so I incur late payment fees becouse of there poor service.I email them highlighting this to which they don't even have the decency to reply..absolute daylight robbery and a company... (read more)
★☆☆☆☆
“Do not use”
Written on: 06/09/2012 by Goldengirl007
Ordered some items then they tried to charge me over 2 times the order acknowledgement so rang customer care line what a joke that was, they told me they had cancelled the order and the items had not been dispatched. 48 hours later goods still on my account so rang again to check they would not be sent to me and they insisted that they were cancelled and I would not receive them then it beggers belief 3 hours later I get a dispatch notice. Rang again and told the items have not left yet and... (read more)
★☆☆☆☆
“ MY PARCELS ARE LEFT OUTSIDE ITS MY FAULT THERE KNICKED!!”
Written on: 31/08/2012
I am disgusted & appalled by 24studio they have decided i am no longer allowed to order from them on my account because parcels have gone missing from outside my house! parcels that the delivery man has left outside because i am not home! They treat there customers so unfairly is disgraceful yet nothing can be done about it it shocks me.. i have ordered goods from studio for many years paid ontime and made regular weekly payments on my account, i have even phoned on several occassions and... (read more)
Kerrylincs's Comment
Written on: 13/10/2012
yodel they do it all the time they operate for a couple of online retailers and constantly leave parcels outside peoples home its these people that need reporting as its kind of out studios hands once its left their warehouse and is in yodels hands.
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Tommytucker116611's Comment
Written on: 28/10/2012
Hi
When you purchase something from an on line company the item is still their property up until you have signed to say you have received it and/or you have paid for the said item. Your contract to purchase an item is with the company selling that item and nothing to do with the carrier.
The carrier has a duty of care to the seller to deliver the goods to the buyer under the Sale of Goods Act 2004.
Most companies now ask for a signiture on delivery to prove the item has reached the buyer.
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★☆☆☆☆
“Don't treat customers fairly at all!!!!”
Written on: 07/08/2012 by Memeras
I have had an account with Studio for quite a while - almost a year in fact, and to start with I had no issues with them. My orders were placed, I received them, if there was a problem the catalogue sorted it for me. However, over the course of the last year I have had five orders go missing. Interestingly enough these were all smaller items delivered by Royal Mail. I have placed over 30 orders with the company, and most items have been received. However, due to these five items not being... (read more)
Charrzy's Response to Memeras's Review
Written on: 31/08/2012
i have just had exactly the same thing be done to me i am disgusted it was me who initially months ago brought to there attention to stop leaving stuff outside my property! i told them to leave a note on my account should i not be in for parcels to be left with a neighbour or redelivered at a later date but please do not leave them outside...They never listened or passed on the note and i am to blame for the parcels being left outside and nicked! Thats ridiculous!!
i also asked for them to deliver goods to another address or simply leave with a neighour they wont do that my accounts no longer allowed good ordered and all because the delivery driver wants to leave stuff outside..he said he left it in our porch lol funny thing is we dont even have a porch.
They dont think of there customers at all its unfair the way there customers are treated!
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★☆☆☆☆
“Overpriced Invoices”
Written on: 26/06/2012
I placed an online order and used the code from the booklet that came with my newspaper. I had an order acknowledgement email with the correct discount prices on, however when I received the items the full prices were showing. I rang the 0871 number and spoke to a rep who could not find the booklet that I used and so left me hanging on the phone whilst she went to ask a supervisor. She came back after a few minutes and said that the supervisor would look into it and to phone back in a few... (read more)
Guest's Comment
Written on: 28/06/2012
I have had exactly the same thing happen, and i have been waiting nearly 4 weeks for them to collect the item which is a swinging hammock seat, so it is too large for me to take to the post office. I have phoned the helpline three times in all and each time i have been told it will be collected within seven days!! The statement date was for the 21st june 20012. So i paid £10 so they would not add anymore on for late payment because they told me it will not be removed from my account until it has been collected!! I am at my wits end and being 70yrs old i cant seem to be able to cope as well with the stress of it all!! Having been a customer for well over 30yrs and never ever made a late payment . I think its disgusting, and i will never have anymore truck with them again. Deciding what i can do next!!
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★★★★☆
“Love The Gift Range”
Written on: 21/06/2012
I received their latest catalogue in the post, love looking through it, mainly i find things to buy my husband from it, quirky gifts, character stuff etc, stuff you cant usually find in town, i buy my stuff pretty much as soon as the catalogue comes out to guarantee that im going to get what ive ordered, as i hate being on the last minute when it comes to gifts, so birthday and christmas presents are all bought in one go. i like that you can order on their website and that you can get... (read more)
★☆☆☆☆
“A absolute farce of a Company”
Written on: 30/05/2012 by miakelly
Ordered an item from their catalogue with a code that i was given and entered this via online - price came to £30 with free delivery. Received a statement for my order today for the full amount but it was £54.99... yet i still haven't received the tree!! Phoned their outrageous customer services on that 0871 number and got some half wit saying that in her catalogue it was £49.99 and she couldn't see anything at the price i was charged even though i have an email of proof. Also a... (read more)
Hibiscous's Response to miakelly's Review
Written on: 13/06/2012
did you enter the special order code that gives you the price to match up with what you see in the catalogue? its usually printed at the bottom page of the book, only works if the catalogue was sent to you and its not one you've borrowed from a friend
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★★☆☆☆
“studio”
Written on: 28/04/2012
Thay have reduced my credit availible though i pay min payment or more every month...thay are slow and even though items sometimes sound cheeper remember thats only if you pay for them in one go as apr is fairly hi i will probley not use them again after ballence is paid in full.......chris (read more)
★☆☆☆☆
“how do i know i havebeen accepted credit”
Written on: 13/04/2012 by melissa1985
how do i know if i have been accepted credit as i havent herd frm studio now can anyone please advise me of this (read more)
Guest's Response to melissa1985's Review
Written on: 22/05/2012
Kindly contact the Studio customer careline department on 08712000378.They will give you the information.
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Showing 41 - 50 of 181 Reviews
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Pat_Matthews's Response to Amycamp's Review
Written on: 17/05/2013
Hi
I'm sorry to hear that you are unhappy with the charges on your account. Details of all our charges including the rate of interest are detailed within the terms and conditions area of our website and a copy is also sent to you when you open an account with us.
Please note that:
Studio offers a value proposition with the option to pay for goods in full, therefore APR% rate is irrelevant if a customer chooses to pay their balance on receipt of their first statement
All customers are offered an interest free period of a minimum of 21 days from receipt of their statement.
Customers may opt for a lower APR% by signing up to direct debit payments.
If you wish to arrange to pay by direct debit please contact customer services who will be happy to assist with the set up of this.
Kind Regards
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