Studio www.studio.co.uk Catalogue Reviews

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Studio www.studio.co.uk
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Latest Reviews

“POOR CUSTOMER SERVICE”

Written on: 05/02/2017 by MarissaMcKinnon (1 review written)

RETURNED 2 TABLETS ORDERED FOR XMAS PRESENTS BUT NEITHER OF THEM WORKED DISPITE FOUR PEOPLE TRIED WE TELEPHONED THREE TIMES AND BEEN TOLD THREE TIMES WE WILL BE REFUNDED BUT AS YET STILL WAITING TO HAPPEN… Read Full Review

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“No option to pay upfront....”

Written on: 18/01/2017 by CarsonCallahan274 (1 review written)

If you don't have a good enough credit score! Just wanted to a buy a microwave, with card, but got a letter days later saying that my credit score was too low. I had no interest in opening an account as I never use credit, this should be made clearer… Read Full Review

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“Highly unprofessional service and poor quality goods ”

Written on: 12/01/2017 by AshlynnStuart (1 review written)

Do not purchase anything from studio. Be warned!!!! I purchased a sofa and set of dining table and chairs. All items arrived fine but the sofa leg was broken so i had to return it. Before delivery they requested payment which i made of £343.37 minimum as the total was £699. I returned the sofa, when i called they confirmed they had received it and will refund me in 14 days. This is well over a month and no refund received instead i am sent invoices to make payment for the full amount. I have… Read Full Review

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“preview items”

Written on: 03/01/2017

Never really had a problem untill recently.ordered some things which was all good.only after I actually placed the order,they all came up as preview items due January.its been 3 weeks since order,and I've emailed asking when will the order be processed.nothing!! I keep checking and although they emailed a received order,I still no the wiser as when I will receive them.totally useless… Read Full Review

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“zero out of five”

Written on: 06/12/2016 by secureman (3 reviews written)

ordered five items from studio, week later received email stating order received but only showed two items. Tried phoning customer care (joke), after twenty minutes on hold gave up. Sent email asking where are other three items. After one week received second email stating "good news your order has been processed, it will be sent in 0 parcels because it's out of stock please re-order. This was the third item on the order, still no word of the other two outstanding. Another email sent to them… Read Full Review

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“POOR QUALITY”

Written on: 09/11/2016 by Wooten310 (1 review written)

HAVE JUST RECEIVED MY ORDER, ONE ITEM TOTALLY OUT OF STOCK,ANOTHER ITEM, I HAVE TO REORDER IN TWO WEEKS TIME, WRONG COLOUR CARDIGAN SENT,EVEN THOUGH I PUT RIGHT COLOUR ON ORDER. I PHONED THE ORDER LINE, ONLY TO BE TOLD, WAIT FOR IT, I WILL GET MY ORDER IN THREE WEEKS TIME, I THEN ASKED WHICH COUNTRY IS IT COMING FROM, NO REPLY, GOT ORDER TWO DAYS LATER, WILL NOT BE ORDERING ANYTHING FROM THIS COMPANY, POOR QUALITY IN EVERYTHING… Read Full Review

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“difficult to order”

Written on: 14/10/2016 by eaWagner125 (1 review written)

It used to be really easy to order I am talking two years ago you only had to put your account number in now its really difficult Igave up.How much is p&p also… Read Full Review

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“offer codes dont work”

Written on: 11/10/2016

pleased with the offers but didn't like how they gave me free delivery code taking away £4-99 then when it came to the end it was put back on… Read Full Review

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“Awful ”

Written on: 10/10/2016 by njTaylor129 (1 review written)

Placed an order . 7 days later still no order recognised on system after 4 phone calls was advised to wait another 7 days before order would be released to be prosessed ! Still awaiting order 25 days diwn the line ! Slow and staff at customer services no help . If you need to order I think I would recommend doing it 2 months in advance !! Would not order from them again !… Read Full Review

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“Must have account”

Written on: 01/10/2016 by egHensley28 (1 review written)

I have spent hours over the past few days trying to place an order with studio. I needed an item that was personalized so I stuck with it against my better judgement. The website is terrible and would not allow me to make payment. So I tried ringing through my order . The questions I was asked were bizarre. I asked why you need all this info and was told they are going to do a cedit check. I was ready to pay with my debit card and was not asking for credit. I was given a number of customer care… Read Full Review

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“Terrible site!!!!!!!!!!!!!!!!!!!!!”

Written on: 16/09/2016 by AndreCross237 (1 review written)

I saw some nice stuffs on their site and decided to order, after waiting for one week with no email confirming by goods were on their way I checked their site only to see a notification that my application for an account was unsuccessful. I had opted for cash payment and not credit, so I am not sure what kind of credit check they would need to do to as I do not require credit. They seem hell bent on wanting you to open a credit account, that to me is the only reason my so called credit check… Read Full Review

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“Refusal to remove from mailing list”

Written on: 09/09/2016

My father wrote to them to ask them to remove my mother's details from their mailing list following her death. They ignored him so he emailed. They finally replied saying they couldn't do this without the death certificate as they "need to register the death with their credit reference agencies" WHY? MY MOTHER WON'T BE APPLYING FOR ANY MORE CREDIT! Jobsworthiness at its very worst… Read Full Review

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“nice catalogue with some keen prices but . . . .”

Written on: 18/08/2016

We received a catalogue through the post. The prices seemed keen and we nearly ordered until I found this website and read the reviews on line. Thank you for those that took the trouble to write reviews and if you have an ongoing problem I hope it is resolved soon for you. Your reviews have probably saved me from some expense and a considerable amount of frustration and inconvenience. My overall rating is really based on your reviews and not because of any goods I bought. In fairness to the… Read Full Review

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“Online night mare.incompetent service.”

Written on: 14/08/2016 by Macier431 (1 review written)

Been trying to get into my own account for over 12weeks.my email address doesn't match my account I'm told.3temporary password have been sent to me but still it says oops there's an error.you are asked to call a high rate number and kept on the phone ages and still not rectified.grr incompetent online services… Read Full Review

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“Billing for items not ordered!”

Written on: 05/07/2016 by Rodrigo424 (1 review written)

I received email notification for an order for an Ipad Air I had not placed. I rang the "Customer Care Line" to advise that I have not made the order & that there was a serious error. Either the company have made a mistake in sending this to the wrong person or my account is being used by someone else. I was assured by the person I spoke to that this would be dealt with straight away, the order cancelled & I would receive an email confirming this. I have not as yet received a confirmation… Read Full Review

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“deceiving prices.”

Written on: 28/06/2016 by ipMiddleton474 (1 review written)

The pricing is completely deceiving if you pay off. There's the normal interest you pay, then there's their 'service charge' which is nearly 50% of what you pay every time you make a payment. So the more you pay off the more they take so in actuality you end up paying slot more for these supposed 'great deals' I also have sent them a complaint more than 6 weeks ago and have yet to reply. If you are looking to pay off affordably steer clear of studio… Read Full Review

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“Terrible company”

Written on: 26/06/2016 by Brooks358 (1 review written)

My elderly neighbors ordered a 2seater settee and a chair she paid straight away as they said it would be delivered the next day ,three weeks later she is still waiting for it she phoned customer services what a joke they are her husband is suffering with cancer , she got rid of her old sofa as they said it would be delivered the next day and the money she paid for delivery £125 which I think is excessive they are 81and74 is a disgusting the way they have been treated don't use this company… Read Full Review

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“Bad air fryer”

Written on: 14/06/2016 by Rainbowlight (1 review written)

I bought an air fryer. I tried it out the chips were disgusting, tasted burnt and didn't cook the ones underneath. I thought I was saving money. It cost me £16 to send back. I've not had anything yet that I have kept. All has gone back.Beware you are not saving… Read Full Review

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“DO NOT USE”

Written on: 03/05/2016 by CharlesChurch (1 review written)

Ordered wardrobe of 100 pound waiting over a month for item tracking showed studio still had item so cancelled which they did few weeks later charged our account for the wardrobe nothing they can do wont help out of pocket 100 pound BEWARE when ordering… Read Full Review

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“Customer Care'less'”

Written on: 10/04/2016 by jyDay44 (1 review written)

I ordered several items from this company, one item which was sent was incorrect, so I refused delivery. Despite not having the item and the courier tracking indicating that it was refused, thus not in my possession, the company are still expecting payment at present. The responses I have received to my emails - despite starting and ending with 'thank you for your email' and 'kind regards' - have been rude, discourteous and inferred that I was dishonest, which I take particular objection to… Read Full Review

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