Studio www.24studio.co.uk Catalogue Reviews

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Latest Reviews

“Still awaiting delivery!”

Written on: 24/01/2015 by nbBender107 (1 review written)

Ordered a Chiminea set earlier this month and got an email on 5th stating that my parcel had been dispatched and would be with me by latest 9th January. Husband stayed in everyday…nothing. Tracked my delivery and have found it was sitting in a Service Centre in Northampton and had been delayed!!!! Have been able to do the live chat with Yodel twice…the first time they said someone would email asap….nothing and the second said " sorry your order has been sent to the wrong place"….still… Read Full Review

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“I can't believe what I'm reading here.”

Written on: 17/01/2015 by qmEwing253 (1 review written)

I have used this company many times and the parcels arrive on time and I pay up online after delivery and never a problem. So why all the negative ?… Read Full Review

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“Lost parcel and Bill”

Written on: 09/01/2015 by Mitchellcw323 (1 review written)

Ordered a Xmas garland which was not delivered. Have phoned and cannot get through, put on hold, tried email no response. Have been billed for the missing item so phoned again, finally got through and was told they would send me a form to fill in, over a week later still waiting. They emailed about customer satisfaction, emailed back about bill, still cannot get through and they are still expecting payment. I have used this company in the past and have been satisfied but will not be using it in… Read Full Review

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“So Slow”

Written on: 06/01/2015 by annoyed65 (6 reviews written)

I have had an account with studio for a few months now but increasingly the delivery is getting slower and slower .An order placed almost 2 weeks ago hasn't been processed yet !!!! It will be the last order i place with them… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 06/01/2015 by Hobbs54321 (1 review written)

I first heard about this company from a friend who had just moved house, he got a great deal on some pots & pans, so I thought I would order them to! He did warn me that the customer service wasn't very responsive and the delivery times were much longer than what he was told, reviews had already told him this but I ordered anyway thinking nothing of it. I ordered beginning of October 2014, I still have not received anything from this company, they said they have delivered my items and told… Read Full Review

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“Service Charge”

Written on: 03/01/2015 by judithdave.herdman (1 review written)

My mum and I have been customers for roughly a year, and thankfully without any of the hell some people have gone through with this 'company'. We have only ever bought inexpensive items until I decided to order myself a Kindle Fire HD 7. Payments made on or before time, never late, and generally pay more than the minimum amount. However, this morning my mum received the invoice for payment, and with it was a service charge of £12.25. I'm not going to bother with phoning the company, as doing… Read Full Review

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“will never order from them again would be no stars if...”

Written on: 02/01/2015 by Wrightrn89 (1 review written)

Never ever pay up front from this company. Ordered items on 18th October didn't want to make an account to paid upfront worse thing I ever did, received and email saying items would be delayed, then another delayed again, finally I received an email saying delivery wouldn't be till 15th December, so on 2nd December I cancelled the item as I needed it for a present for the 10th December and it wasn't going to come, the cancelled the item and I asked for my money back, the refunded it to an… Read Full Review

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“Incompetent ”

Written on: 02/01/2015 by 451Fraser (1 review written)

Bought a chopping board at the end of October for my wife for Xmas it arrived no problem.So i wrapped it ready for Xmas on taking it out of the box on Xmas day i found a crack all the way down the middle. I rang studio they told me i only had 10 days to return it therefore your out of time I explained why I hadn't sent it back but they wasn't bothered really bad customer service and no good will shown. STAY AWAY FROM THIS COMPANY… Read Full Review

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“Terrible experince and company”

Written on: 29/12/2014

I ordered a suitcase but cancelled it immediately. No reply from Studio so cancelled again 2 days later. Received an email saying it would be dispatched - rang them and they told me they had cancelled it and it would not be dispatched - it arrived the next day! Rang them again and they said they would send a courier to collect it - a week later I am still waiting. Rang them again today and the guy spent the whole time trying to defend this incompetent company. So after 3 phone calls and at… Read Full Review

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“never buy a christmas tree from studio”

Written on: 25/12/2014

opened an account and purchased some christmas decorations with studio. I ordered a Christmas tree which in the catalogue looked fantastic, however when the tree arrived it was awful a cactus would have been better than that thing, and i ordered merry christmas money wallets and i got sent pink happy birthday ones. I complained about the tree and sent an email with pictures but they take weeks to reply to emails. Sent the tree back which i had to pay to send over a month ago and still no… Read Full Review

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“Small Claims Court”

Written on: 19/12/2014 by Ave3ry (1 review written)

I would appreciate info from anyone who has sued this company in the small claims court. They are holding on to my money and simply do not acknowledge any emails or letters we send them. I need registered office address and name of the responsible person at the company. I would also appreciate any info from anyone who has sued them so far. Many thanks. Avery… Read Full Review

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“Complete Sham!”

Written on: 19/12/2014 by ggKendall415 (1 review written)

Horrific customer services send u faulty goods then don't answer emails or calls! After a week and many angry calls and emails eventually get a new order sent out that they try to recharge delivery on! Returned faulty item and still getting bills for new item ignored 3 emails iv sent plus been on hold for 20mins 3 times with no one answering to there expensive customer care line! Would never recommend or buy from them again! More hasten than It's worth! Still waiting to get my account updated… Read Full Review

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“Robbed!”

Written on: 11/12/2014 by Ward493 (1 review written)

We ordered from here in October! They said my father had to pay full balance straight away over the phone by debit card which he did, we then received a invoice on my mothers account charging this amount again! When we phoned them they advised they could not find any payment which was utter rubbish. After a few weeks they decided that they had found the payment after all and said my mother would only be charged £4.99? We don't know what this charge is for and neither do they but advised she… Read Full Review

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“Do Not Use This Shambolic Company Ever!!”

Written on: 10/12/2014 by annoyedxcustomer (1 review written)

I ordered a rocking horse on 17th nov and paid in full. order was initially put on hold as they said i still owed postage but i had given Free Postage Code whilst ordering and confirmed amount from card. when calling to chase up order, this was sorted out. I am still waiting on it. I called end Nov and was told it would be with me by 10th Dec. Not here! I called again and was told rocking horse has not arrived into them yet and will not be there till 19th Dec. I requested they cancel this order… Read Full Review

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“Do not Order”

Written on: 03/12/2014 by FreddyJohnson (1 review written)

They do a credit check when you order from them. I just order a chrismas tree for £35 and they are doing a credit check when i have the money for it. There is no way to stop the stupid check they are doing as well. if you have your money, order from somewhere else. The customer service is useless in hellping you as well… Read Full Review

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“Lying about free delivery”

Written on: 01/12/2014 by LillianClancy (1 review written)

I've shopped with studio cards for years and have always found them to be ok. Recently I bought an order from them costing just over £20. They stated that delivery was free for orders over £20. They have added £5 delivery to my bill and expect me to pay it. I've send god knows how many e mails, including an official complaint, but they are totally ignoring what I say. Don't use them. Horrendous… Read Full Review

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“PLEASE NEVER USE THIS COMPANY: SHADY PRACTICE”

Written on: 30/11/2014 by stickgal (1 review written)

ONLY 1 STAR COS I COULDN'T LEAVE NONE. PLEASE PLEASE PLEASE NEVER USE THEM, THEY DUPE YOU INTO AN ILLEGAL CREDIT CONTRACT WITH NO ACCESS TO THE T & Cs, DON'T SEND THE CONTRACT (cos it doesn't exist) AND DON'T SEND YOU STATEMENTS. THEREFORE YOU THINK YOU'VE BOUGHT & PAID FOR SOMETHING, THEN 6 WEEKS LATER YOU GET ASKED FOR £20 LATE PAYMENT CHARGE, PAYMENT OF AN 'INSTALMENT?!' OF SOME RANDOM AMOUNT (ABOUT £25), AND THEN HAVE TO GO THROUGH IT ALL OVER AGAIN ON A MONTHLY BASIS I HAVE NEVER… Read Full Review

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“Warmlite Panel Heater”

Written on: 28/11/2014 by ADETOKUNBO (1 review written)

In my entire dealings with company i have never been so dealt with unprofessional as this. I made an order since the 10th Nov 14 for a Panel Heater. It took several days for it to be approved after which the heater became out of stock. Fair enough, if you do not have it then you refund the money back, its the 28 Nov and am still waiting for refund. What an appalling service. i have sent an email twice yet no reply. I didn't even know its out of stock not until i rang up cos it was taking too… Read Full Review

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“Bunch of bloody idiots”

Written on: 27/11/2014 by SeanMcDaniel (1 review written)

I wouldn't know where to start with studio, maybe being billed for a rug that I've never received , and being told that they've sent me a missing parcel letter of which I've called them 3x and still not received anything apart thT my account is in arrears, of which I don't owe them a penny… Read Full Review

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“What customer 'service'!?”

Written on: 25/11/2014 by Meier1992 (1 review written)

My first order and a waste of time. Delivery was a mind blowing 28 days. Then their website would not let me into my account as my details were considered wrong although when I tried to re-register, I could not as I 'already existed'. Cannot get a new passwod as my details are 'wrong' so a dead end. As I am out of cheques, ao I tried sending a BACS payment direct to the account details on their payment slip. And guess what - their bank sort code does not exist! Even my bank could not help and I… Read Full Review

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