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| Value for Money | 2.6/10  |
|---|---|
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.6/10  |
Read reviews of studio card and gift catalogue. Why not write a review of Studio catalog
To order your Studio catalogue for christmas visit www.24studio.co.uk
Full review by
Guest.
on 3rd Jul 2008
User Rating : 0
Respect :
0
Good Points: Studio is quite easy to spell...
Bad Points: Too many to list. Mostly comes down to my experience of disorganisation, incompetence, poor customer service etc etc
General comments: We bought a product from Studio Cards as a present that, upon receiving it, we decided was not up to scratch. We phoned to ask about returning it and we were informed that they would wipe it off our bill and not to send it until they had done so. To cut a long story short after dozens of phone calls, several overdue payment charges, and a letter to the head of customer services, it was dropped and the product returned - BUT WHAT A HASSLE. After that we wanted nothing more to do with them and tried to cancel our account. We still received catalogues, with our account number etc on it. This was really annoying particularly as we were planning to move. We didn't want others to have access to this account... EVENTUALLY this was sorted.
Guest.'s review and ratings | 162 words
Review by
Guest.
on 3rd Jul 2008
User Rating : 2
Respect :
+1
Thought I'd give Studio Cards a go last Christmas, got some great opening bargains,
I missed a payment - I don't think I actually received the statement and they charged me £30. I thought the staff were very unhelpful. Won't be using them again.
Guest.'s full review | 65 words
Review by
Guest.
on 20th Jun 2008
User Rating : 1
Respect :
0
My current account with studio is showing at £42 when it should be 0. It was confirmed as 0 by one customer service advisor last week and this week I suddenly owe then £42 and can't get any sense from them. Not happy with the administration fees. Uunhelpful customer service advisors in my experience as I feel they shou;d call beck and as far as I am aware they have not yet done so. I do not recommend Studio Cards.
Guest.'s full review | 87 words
Review by
Guest.
on 12th Jun 2008
User Rating : 0
Respect :
0
My wife bought some Christmas crackers and fireplace decorations before Christmas; it wasn't a lot of money, about £50. Anyway she was asked to pay £10 on the statement, which she did a few times. Then she paid one a few days late and they added £20.It happened again. now she owes £60. yes £2 or £3 maybe considered acceptable perhaps but £20 is not for me. Therefore I do not recommend StudioCards.
Guest.'s full review | 74 words
Review by
JohnLinden
on 1st May 2008
User Rating : 0
Respect :
0
I ordered a console pack from Studio in August 2007. I have not yet received the console as far as I am aware, then in February 2008 I received a statement from 24Studio to the sum of £450 for the console they have not yet sent me.
I phoned them about the console took me about 12 attempts (little did I know how much money it was costing me on their number) and they told me they dispatched it to me in December. Well I never received it in December I informed them.
I also questioned the ...
JohnLinden's full review | 141 words
Review by
Carroll
on 20th Apr 2008
User Rating : 0
Respect :
0
After shopping with Studio cards for years without complaint I was upset to be charged a fine of £26.61 for not paying the post and packing on an order, which I was sure was a one off free post and packing offer. The £2 which I should have paid rose to £26.61 which I was forced to pay. I have written telling them that I will return any further materials that they send me un-opened. I have returned one pack so far and boy did it feel good!
Carroll's full review | 88 words
Review by
Guest.
on 20th Jan 2008
User Rating : 0
Respect :
0
small order of 11 that now amounts to 31 for xmas paper. I was in hospital when my payment was due and received a bill which included admin costs of 20. I explained that I was in hospital and could prove it but very rude person on the other end of the phone said that people try anything to get out of paying. In the end I was offered a 20 credit note which I don't want as I will end up paying for things that I don't want and have to pay to have them delivered.
We hear all the time about the exto ...
Guest.'s full review | 208 words | 1 comment added.
Review by
Breeze44
on 22nd Dec 2007
User Rating : 1
Respect :
0
Having used Studio Cards for years, I am now sick to the back teeth of being charged £20 for delayed payment when my bank shows cheque clearance after 5 days.
This type of account has no administration. It does not cost £20 to type "OVERDUE ACCOUNT" on the front of the invoices.
It's time their policies were looked at.
They don't have a tracking service for Royal Mail parcels, only couriers. I have now lost two parcels, which I have been charged for and I'm struggling to get repla ...
Breeze44's full review | 116 words
Review by
Guest.
on 16th Dec 2007
User Rating : 0
Respect :
0
Guest.'s full review | 49 words
Review by
Kerri1584
on 3rd Dec 2007
User Rating : 0
Respect :
0
I placed an order with Studio Cards in October. The order was delivered with no problem. Shortly afterwards I got a statement with an outstanding amount for a couple of pence. As my order was still on approval this wasn't showing yet. After reviewing my bill it appeared payment protection had been added. I placed my order online and was particularly careful to read things and make sure that I did not add payment protection, as on a previous order it had been added, and I was sure I hadn't req ...
Kerri1584's full review | 247 words
Review by
Guest.
on 2nd Dec 2007
User Rating : 0
Respect :
0
I have been ordering with Studio for years but after this weekend will never order again. It is too long to go into but I had a problem with an online order - tried ringing all weekend from 8 am till 10pm with no luck - absolutely frustrating. Eventually I got through to someone on Monday - no apology, basically Customer Care do not seem to actually care! I have worked in Customer Care for 6 years and would never ever leave a customer upset like I was, it is disgusting!
Anybody out there ...
Guest.'s full review | 135 words
Review by
Guest.
on 30th Nov 2007
User Rating : 0
Respect :
0
I was brought a Ziganof statue from a posh furniture place for Christmas 2 years ago. It is stunning, but unfortunately I have never been able to find the other 2 in the set. Whilst browsing the internet I came across the other 2 figures on the Studio Cards website. A bargain (or so I thought) at £39.99 each, reduced from £99.99. I ordered them both and thought I could just pay using a credit or debit card. As a new customer this facility wasn't available, so I had to use the pay-whe ...
Guest.'s full review | 464 words
Review by
Jainey
on 24th Nov 2007
User Rating : 0
Respect :
0
Why oh why did I order from them again. Two years ago I had major problems trying to tell them my change of address, it took months and lots of phone calls, each time telling me it had been actioned and to allow 72hrs. After a while i started making notes of dates and times and who I had spoken too. I had placed an order but used a different delivery address, Half the order came to the new address the other half to the old address. To cut along story short I went onto the internet found out who ...
Jainey's full review | 336 words
Review by
amandaselwood
on 13th Nov 2007
User Rating : 0
Respect :
0
Left studio cards a couple of years ago. Used to pay my bill with online banking, I did this for eighteen months then for two months the payments were late and I was charged. As a gesture of goodwill they refunded the charges. A few months went by with no problems then the same thing happened again. When I rang to complain, a very rude woman told me that studio never accept payments from online banking and that I must be lying. I had accepted their extortionate credit charge, goods going missing ...
amandaselwood's full review | 200 words
Review by
sheilab
on 21st Jul 2007
User Rating : 1
Respect :
0
I was a customer of Studio Cards, but like so many, I have felt that the goods are not of the best quality, and they charge quite a lot for them. I, unlike some, was able to pay over the phone with my credit card, but I certainly will not go back to them now I have finished paying for my items, as I find I can get what I want in a shop near me for less than Studio Cards charge.
sheilab's full review | 88 words
Review by
marieh
on 1st Jun 2007
User Rating : 0
Respect :
0
My mums last statement showed that she still owed nearly £800 for goods totalling £875 that she had ordered over 3 years of custom with Studio Cards, despite payments of £1425 being made - when you add that to the balance left and payments made that totals £2300 - how do companies like this get away with it? To say I got a big shock when helping my tearful mum sort out this mess is an understatement. These were only small bits and bobs for the Grandkids and Christmas deco ...
marieh's full review | 106 words
Review by
jener
on 22nd Apr 2007
User Rating : 1
Respect :
0
I WAS a customer off and on for around 30 years - no more. I only had £11 left to pay, and I unfortunately forgot. I was charged an administration charge of £21! I wrote twice, complaining. Once I realised I hadn't paid that month, I realised there would possibly be a SMALL charge - not this amount though. I asked for a breakdown of this amount, but I was told it was all explained on the invoices. They have now lost a good customer!
I was very disappointed with Studio Cards regard ...
jener's full review | 101 words
Review by
Wellwood21
on 18th Feb 2007
User Rating : 0
Respect :
0
My 83 year old mother ordered some Christmas cards amounting to £8.91 from Studio Cards. When she asked if she could pay by credit card over the phone, she was told this was not possible. She received her cards, which were not the best quality, quite late for Christmas, together with the invoice. Due to the holiday season, her cheque did not arrive at Studio Cards on time. Consequently, they charged £20.00 for late payment. When she phoned them, they acknowledged that they had cashed ...
Wellwood21's full review | 161 words | 1 comment added.
Review by
Anthony Micallef
on 5th Dec 2006
User Rating : 0
Respect :
+2
They keyed in my address wrong, so my order was delivered to the wrong address. I tried to re-order, but some of the goods were out of stock. The call centre is absolutely useless, and there is no customer service whatsoever. They kept on sending invoices and threatening to refer my account to bailiffs for goods that were never received. In the end I had to get Trading Standards involved. My complaint reached Director level, and it was finally sorted nearly 12 months after my initial order was p ...
Anthony Micallef's full review | 95 words
Review by
very suspicious
on 28th Nov 2006
User Rating : 0
Respect :
0
I ordered £12 worth of goods, and Studio Cards refused to send them as they said I had a bad credit score, and they don't make the decision; a credit company does. I paid for my credit report and it is excellent. I contacted Studio again. By the way, this was the fifth call and they said it must have been a clerical error.
I asked them what were they going to do about it, and they said they didn't know, but as a gesture they would re-take my order. I don't think so. I have asked for a ...
very suspicious's full review | 111 words
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