Studio www.24studio.co.uk Catalogue Reviews

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Latest Reviews

“rubbish”

Written on: 21/06/2015 by Spearslq407 (1 review written)

Not very helpful won't be using this company again and won't recommend this to nobody I would tell people not to use… Read Full Review

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“waste of time”

Written on: 05/06/2015 by 406Sullivan (1 review written)

I did not find this company very user friendly tried ordering on line what a hassle and stress shall not be bothering again with Studio would have been quicker to make the items myself the time it took me to go through the forms don't have problems with any other orders on line. I did not like anything about it… Read Full Review

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“Wish I had read these reviews first”

Written on: 24/04/2015 by MaximGarner474 (1 review written)

Summary of my most recent correspondence: I contacted them on the 19th April 2015 to complain about a faulty clothes airer. I was then contacted on the 20th April 2015 to confirm that a collection had been arranged and it would take one working day. I waited in all day on the 21st April 2015 and nobody came to collect the parcel. Therefore on the 21st April 2015, I contacted them again and the response was that the goods would be collected by the 23rd April 2015. I waited in again all day for… Read Full Review

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Knowurrights's Comment

Written on: 24/05/2015

They use myhermes for delivery's / collections you can see on this site how good they are, as for studio well if they are ignoring you perhaps its time to go elsewhere and ignore them, how they expect to grow and develop there sales as this is not a good way to go, and word is soon spreading about all these company's they seem to think they are still in the 90's where bad customer service can hardly be spread they do not realise it only takes a few mins on sites like this to publicly shame them!

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“worst company ever”

Written on: 24/03/2015

This company has to be one of the worst i have dealt with, i ordered 4 items 2 where not in stock and then they would not let me cancel the order. if you have the same issue this advice may help there current terms and condition under cancelation is: You may withdraw your order at any time prior to despatch. Once an item has been despatched, you must take delivery of it but you may still return it as set out below. You have the right to cancel your order within 14 days of receipt. however… Read Full Review

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Knowurrights's Comment

Written on: 26/03/2015

update, 22/3 they did not respond but refunded postage 23/03 good came - 24/03 refunded the price of the goods,

not contacted me in direct answers to my questions, just quiet refunded me and hope i go away and don't report them to trading standards, clearly i will not be bought off for a £11 quid order all in

report to trading standards will follow they know the law, and they clearly have issues in sticking too them

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“poor service”

Written on: 27/02/2015 by McDonough217 (1 review written)

"Delivery within 7 working days"......24 days later, we're still waiting. After reading these reviews, I won't waste my time phoning. This will be the last time I deal with them. Terrible at best… Read Full Review

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“Shocking service”

Written on: 23/02/2015 by BeckhamHenry305 (1 review written)

Awful service, ordered an item on Jan 3rd, Yodel say they have not received the item and as such it has not / can not be delivered. For some reason, even though Yodel, the delivery company employed by 24Studio​ say it has not been delivered, I need to also sign a declaration that I have not received the item and return it (which I have done, but they have 'apparently' not received) before it can even start to be investigated and my money refunded or item finally sent out. Avoid… Read Full Review

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“Poor Customer Service”

Written on: 20/02/2015

I used to love shopping in studio catalogue but never again I purchased a fibre optic tree which was used for approx 3-4 weeks It was then stored in original box in loft till next christmas when it went up again but i noticed it was only lighting up red i checked the bulb but it was welded in so i contacted studio and got no reply for 4 weeks so emailed again took 3 more weeks to reply then they informed me it was over 12 months old so non returnable THATS WHY THEY DELAYED REPLYING TO FIRST… Read Full Review

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“None performers ,No customer service”

Written on: 18/02/2015 by Evec220 (1 review written)

Until recently I was a long standing customer. They don't bother to answer emails nor do they read them. I eventually got a reply after 12 days. By then it was too late. I placed an order that was estimated to arrive in 4 weeks,but within 2-3 days of the order being charged to my account there it sat for a further 10 days "Awaiting Despatch". I cancelled the order before it could be delivered then it turned up so I sent it back unopened. They then charged me the postage. The final nail in the… Read Full Review

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“If I could give Zero Stars, I would. STAY AWAY FROM...”

Written on: 17/02/2015 by Mahoneycu310 (1 review written)

This company is poor, Poor, POOR. Stay away at all costs. I returned a faulty toaster, at my own expense, without informing them first. This led to a delay in processing the return, me underpaying and them not being bothered to tell me that what I'd paid was incorrect. End result - I have ended up with a debt showing on the Credit Reference Agencies all because they cannot answer e-mails for weeks on end. And we're talking about £8 here, and due to a misunderstanding. Their excuse is that… Read Full Review

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“ive never had a problem with the studio ”

Written on: 10/02/2015 by zfMaxwell455 (1 review written)

I have been with the studio for about a year now and i bought a few items for xmas and the house and i must say that I have never had a problem with them. They stock well and delivery is good they even increased my credit after a few payments im soo surprised at all these negative reviews … Read Full Review

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Sayitasitis2012's Comment

Written on: 02/06/2015

you are so very lucky.
I note that this is your first review and that you have been with them for about a year.
is that as an employee?

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“Still awaiting delivery!”

Written on: 24/01/2015 by nbBender107 (1 review written)

Ordered a Chiminea set earlier this month and got an email on 5th stating that my parcel had been dispatched and would be with me by latest 9th January. Husband stayed in everyday…nothing. Tracked my delivery and have found it was sitting in a Service Centre in Northampton and had been delayed!!!! Have been able to do the live chat with Yodel twice…the first time they said someone would email asap….nothing and the second said " sorry your order has been sent to the wrong place"….still… Read Full Review

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“I can't believe what I'm reading here.”

Written on: 17/01/2015 by qmEwing253 (1 review written)

I have used this company many times and the parcels arrive on time and I pay up online after delivery and never a problem. So why all the negative ?… Read Full Review

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“Lost parcel and Bill”

Written on: 09/01/2015 by Mitchellcw323 (1 review written)

Ordered a Xmas garland which was not delivered. Have phoned and cannot get through, put on hold, tried email no response. Have been billed for the missing item so phoned again, finally got through and was told they would send me a form to fill in, over a week later still waiting. They emailed about customer satisfaction, emailed back about bill, still cannot get through and they are still expecting payment. I have used this company in the past and have been satisfied but will not be using it in… Read Full Review

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“So Slow”

Written on: 06/01/2015 by annoyed65 (6 reviews written)

I have had an account with studio for a few months now but increasingly the delivery is getting slower and slower .An order placed almost 2 weeks ago hasn't been processed yet !!!! It will be the last order i place with them… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 06/01/2015 by Hobbs54321 (1 review written)

I first heard about this company from a friend who had just moved house, he got a great deal on some pots & pans, so I thought I would order them to! He did warn me that the customer service wasn't very responsive and the delivery times were much longer than what he was told, reviews had already told him this but I ordered anyway thinking nothing of it. I ordered beginning of October 2014, I still have not received anything from this company, they said they have delivered my items and told… Read Full Review

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“Service Charge”

Written on: 03/01/2015 by judithdave.herdman (3 reviews written)

My mum and I have been customers for roughly a year, and thankfully without any of the hell some people have gone through with this 'company'. We have only ever bought inexpensive items until I decided to order myself a Kindle Fire HD 7. Payments made on or before time, never late, and generally pay more than the minimum amount. However, this morning my mum received the invoice for payment, and with it was a service charge of £12.25. I'm not going to bother with phoning the company, as doing… Read Full Review

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“will never order from them again would be no stars if...”

Written on: 02/01/2015 by Wrightrn89 (1 review written)

Never ever pay up front from this company. Ordered items on 18th October didn't want to make an account to paid upfront worse thing I ever did, received and email saying items would be delayed, then another delayed again, finally I received an email saying delivery wouldn't be till 15th December, so on 2nd December I cancelled the item as I needed it for a present for the 10th December and it wasn't going to come, the cancelled the item and I asked for my money back, the refunded it to an… Read Full Review

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“Incompetent ”

Written on: 02/01/2015 by 451Fraser (1 review written)

Bought a chopping board at the end of October for my wife for Xmas it arrived no problem.So i wrapped it ready for Xmas on taking it out of the box on Xmas day i found a crack all the way down the middle. I rang studio they told me i only had 10 days to return it therefore your out of time I explained why I hadn't sent it back but they wasn't bothered really bad customer service and no good will shown. STAY AWAY FROM THIS COMPANY… Read Full Review

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“Terrible experince and company”

Written on: 29/12/2014

I ordered a suitcase but cancelled it immediately. No reply from Studio so cancelled again 2 days later. Received an email saying it would be dispatched - rang them and they told me they had cancelled it and it would not be dispatched - it arrived the next day! Rang them again and they said they would send a courier to collect it - a week later I am still waiting. Rang them again today and the guy spent the whole time trying to defend this incompetent company. So after 3 phone calls and at… Read Full Review

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“never buy a christmas tree from studio”

Written on: 25/12/2014

opened an account and purchased some christmas decorations with studio. I ordered a Christmas tree which in the catalogue looked fantastic, however when the tree arrived it was awful a cactus would have been better than that thing, and i ordered merry christmas money wallets and i got sent pink happy birthday ones. I complained about the tree and sent an email with pictures but they take weeks to reply to emails. Sent the tree back which i had to pay to send over a month ago and still no… Read Full Review

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