Studio www.studio.co.uk Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Studio's Credit Only Policy.”

Written on: 23/09/2017 by Grumpycat2 (1 review written)

I have discovered, that it is impossible to shop with Studio unless you undergo and pass a credit check. Studio also have their own 'undisclosable criteria'. I was turned down for an account, I accepted this and proceeded to try and pay in full. There is no facility and checkout to do this. You have the choice of 2 Credit based options; 1. Pay monthly Credit Account 2. Deferred Payment. Neither of these are accessible unless you pass the Credit Check. I've discovered that nowhere in… Read Full Review

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★☆☆☆☆

“Do not order ”

Written on: 17/09/2017 by Millercv401 (1 review written)

More than 30 mins spend on the landline wich is paid ... cust service is very poor… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 13/09/2017 by JayleenPugh (1 review written)

Had to open an account to place order then despite having excellent credit history turned down because I don't meet their criteria… Read Full Review

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★☆☆☆☆

“Cancelled order and still haven't told me”

Written on: 04/09/2017 by AmandaMeier203 (1 review written)

Not much to say. You have to open a credit account with them which I'm guessing is done way of them getting your financial information because after I'm order last week I've still not been informed that my order has been cancelled. Will be closing the account asap… Read Full Review

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★☆☆☆☆

“Awful company!”

Written on: 04/09/2017 by fjHarrison189 (1 review written)

TOver a week ago I placed an order for personaised gifts for my sisters baby got to checkout even though I didn't want a credit account I still had to have a soft credit check done account then went onto further checks needed so I emailed them after a few days no reply so I emailed again no reply so I called them waited 10 mins to talk to someone I could not understand what she was saying just credit account letter in post I said to her no I don't want a credit account I'd like to pay for the… Read Full Review

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★☆☆☆☆

“Terrible service!!”

Written on: 03/09/2017 by Jonnyboymickle (1 review written)

Ordered a good deal for a rattan corner sofa online and because of that grey deal added multiple things to go with it that weren't quite as good but I thought why not because of the money I saved on the sofa. I also had a £10 off voucher!! Without communications they have split my order in to 2. 1 with the corner sofa and the £10 off and then rest of the more expensive stuff. Guess what they cancelled the corner sofa and the £10 off without communication and continued with the other… Read Full Review

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★☆☆☆☆

“Once they get your personal details. They will cancel...”

Written on: 01/09/2017 by veMaynard79 (1 review written)

Once they get your personal details. They will cancel your order. There's no way to cancel an order either once you have placed it... Also to contact them you have to use a premium phone number. There is an email but they won't reply. Please please stay away from this company to keep yourself safe… Read Full Review

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★☆☆☆☆

“What a sham.”

Written on: 31/08/2017 by midge73uk (4 reviews written)

Had to create an account with a credit limit to raise an order. Order was accepted over the bank holiday with the advertised discount. Order cancelled today via with no explanation at all. I feel that this company is using my credit for their own financial gain (ie customer credit analytics). I have instructed them to close my account with immediate effect. I feel that this company is a sham… Read Full Review

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★☆☆☆☆

“What a sham.”

Written on: 31/08/2017 by midge73uk (4 reviews written)

Had to create an account with a credit limit to raise an order. Order was accepted over the bank holiday with the advertised discount. Order cancelled today via with no explanation at all. I feel that this company is using my credit for their own financial gain (ie customer credit analytics). I have instructed them to close my account with immediate effect. I feel that this company is a sham… Read Full Review

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★☆☆☆☆

“Terrible service never again!!!”

Written on: 13/08/2017 by BeckettStuart (1 review written)

Never ever order anything from this company, we ordered a table and chairs and we were waiting 2 months and it still never arrived, they took money out of our account and kept us on hold over an hour at a time, all of the staff members were rude, never ever order from this company, the managers were rude and even when we went to the complaint department they were rude!!!!!!… Read Full Review

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★☆☆☆☆

“Dreadful Company to Deal With”

Written on: 10/08/2017 by Janet227 (1 review written)

Trying to get a rug cancelled was I thought easy,when it turned up, we had to take it to the depot ourselves. Still waiting for a refund, trying to get through to them is a nightmare, keeping you holding on or putting phone down, I have now written two letters, as they still have not got this rug back since 21st July!!!! And I have a Hermes receipt for it. My hubby is going to his solicitor, we are totally fed up with this Company and who needs all the hassle. I will never order from them… Read Full Review

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★☆☆☆☆

“Turned down for an account I didn't want”

Written on: 04/08/2017 by tracey6666 (1 review written)

I didn't want a credit account, just pay upfront for what I wanted to order. Now got a adverse credit check against me….why? Never been in debt and don't need credit to buy £50 of goods. They seem to only accept people who need to pay monthly with the stupid interest rates. Awful way to do business… Read Full Review

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★☆☆☆☆

“They don't want my money!!”

Written on: 23/07/2017 by efFitzsimmons1969 (1 review written)

I saw an item on their site at a good price. I filled in the order form, and wanted to pay with my debit card. This was refused, and when I phoned them, they said I had to open a credit account with them. I don't like credit, I like to pay in one transaction. However, this was not agreeable to them, so I have ordered the item I wanted on Amazon at the same price, no problem. Studio must be a rich company to be able to refuse customers with ready cash. Or perhaps they prefer credit… Read Full Review

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★☆☆☆☆

“give a miss”

Written on: 26/06/2017 by utterwaste (1 review written)

despite showing the item I had ordered having been despatched I received an e mail with a credit note saying item out of stock, contacted customer services to be told I would have to wait 14 days for a refund for them to verify and process, they took the money from my card and never supplied anything, what is there to verify. I purchase a lot on line and this was the first and the last time I will deal with studio. … Read Full Review

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★★☆☆☆

“OUt of Stock!”

Written on: 26/06/2017

Although I have sometimes received goods on time, there are times, and now is one where they have been "out of stock, awaiting supplies from the supplier". This has happened with a rug I ordered two months ago, and they are still awaiting stock. In the meantime,I ordered another one, which arrived in two days from a different company. But I cannot cancel the order with Studio, until I receive the rug and return at my own expense!… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 20/06/2017 by fanturex (1 review written)

Absolute disgrace in terms of dealing with faulty goods and customer complaints, still have no idea when faulty goods will be removed from my property and more importantly a refund issued. Having now raised several complainants with this company and having been charged twice to deal with faulty goods, I have to advise people to stay clear, they truly are a shocking company to have any dealings with. Plus I still have faulty goods sat in my property and am constantly told it's 14 days from… Read Full Review

Chappers2488's Response to fanturex's Review

Written on: 26/07/2017

Hi there, I am having the exact same issue with studio myself, i ordered a dressing table that was showing in stock on the website, only once i had booked this, it came up saying there was a 6-8 week wait as it was out of stock.

When i finally recieved this it was badly damaged, i contacted them and they advised it would be picked up the next day. They also asked if i wanted to reorder the item, i originally said yes but 10 minutes later called to cancel as i had a bad feeling. They told me that was fine but low and behold a week later this arrived.

To cut a long story short i now have 2 dressing tables waiting to be collected, it has been ongoing for around 6 weeks, i have had various phone calls/ promises but nothing has been collected and i still have £400 on my account.

I am going to contact the financial omburdsman if i have not had any movement by next week!

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★☆☆☆☆

“Don't bother!”

Written on: 20/06/2017 by Whatevs12567 (1 review written)

I have never had such an appalling online shopping experience as I have had with Studio! I ordered a dining room table and chairs set which arrived a week late with no notice. Upon opening it I could see that the table itself was covered in damage. It had scratches, chunks gouged out of it, splinters of wood hanging off. I phoned up and was told that it would take 2 weeks to collect it and another 3 weeks after it was collected to get a new one out to me. I have 3 kids. I cannot be without a… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 20/03/2017 by 246Edwards (1 review written)

I tried to spend my hard earned cash buying clothes for my teenage daughter. When trying to place an order a credit check was done to open an account and subsequently denied even though I was not applying for credit i wanted to pay cash!! On phoning the company I was advised that unfortunatley without an account I can't place an order so after being on hold for 30 minutes trying to place an order and pay cash for it I am still unable to get the items I want..I have NEVER come across a company… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 05/02/2017 by MarissaMcKinnon (1 review written)

RETURNED 2 TABLETS ORDERED FOR XMAS PRESENTS BUT NEITHER OF THEM WORKED DISPITE FOUR PEOPLE TRIED WE TELEPHONED THREE TIMES AND BEEN TOLD THREE TIMES WE WILL BE REFUNDED BUT AS YET STILL WAITING TO HAPPEN… Read Full Review

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★☆☆☆☆

“No option to pay upfront....”

Written on: 18/01/2017 by CarsonCallahan274 (1 review written)

If you don't have a good enough credit score! Just wanted to a buy a microwave, with card, but got a letter days later saying that my credit score was too low. I had no interest in opening an account as I never use credit, this should be made clearer… Read Full Review

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