Studio www.24studio.co.uk Catalogue Reviews

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Latest Reviews

“Complete Sham!”

Written on: 19/12/2014 by ggKendall415 (1 review written)

Horrific customer services send u faulty goods then don't answer emails or calls! After a week and many angry calls and emails eventually get a new order sent out that they try to recharge delivery on! Returned faulty item and still getting bills for new item ignored 3 emails iv sent plus been on hold for 20mins 3 times with no one answering to there expensive customer care line! Would never recommend or buy from them again! More hasten than It's worth! Still waiting to get my account updated… Read Full Review

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“Robbed!”

Written on: 11/12/2014 by Ward493 (1 review written)

We ordered from here in October! They said my father had to pay full balance straight away over the phone by debit card which he did, we then received a invoice on my mothers account charging this amount again! When we phoned them they advised they could not find any payment which was utter rubbish. After a few weeks they decided that they had found the payment after all and said my mother would only be charged £4.99? We don't know what this charge is for and neither do they but advised she… Read Full Review

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“Do Not Use This Shambolic Company Ever!!”

Written on: 10/12/2014 by annoyedxcustomer (1 review written)

I ordered a rocking horse on 17th nov and paid in full. order was initially put on hold as they said i still owed postage but i had given Free Postage Code whilst ordering and confirmed amount from card. when calling to chase up order, this was sorted out. I am still waiting on it. I called end Nov and was told it would be with me by 10th Dec. Not here! I called again and was told rocking horse has not arrived into them yet and will not be there till 19th Dec. I requested they cancel this order… Read Full Review

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“Do not Order”

Written on: 03/12/2014 by FreddyJohnson (1 review written)

They do a credit check when you order from them. I just order a chrismas tree for £35 and they are doing a credit check when i have the money for it. There is no way to stop the stupid check they are doing as well. if you have your money, order from somewhere else. The customer service is useless in hellping you as well… Read Full Review

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“Lying about free delivery”

Written on: 01/12/2014 by LillianClancy (1 review written)

I've shopped with studio cards for years and have always found them to be ok. Recently I bought an order from them costing just over £20. They stated that delivery was free for orders over £20. They have added £5 delivery to my bill and expect me to pay it. I've send god knows how many e mails, including an official complaint, but they are totally ignoring what I say. Don't use them. Horrendous… Read Full Review

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“PLEASE NEVER USE THIS COMPANY: SHADY PRACTICE”

Written on: 30/11/2014 by stickgal (1 review written)

ONLY 1 STAR COS I COULDN'T LEAVE NONE. PLEASE PLEASE PLEASE NEVER USE THEM, THEY DUPE YOU INTO AN ILLEGAL CREDIT CONTRACT WITH NO ACCESS TO THE T & Cs, DON'T SEND THE CONTRACT (cos it doesn't exist) AND DON'T SEND YOU STATEMENTS. THEREFORE YOU THINK YOU'VE BOUGHT & PAID FOR SOMETHING, THEN 6 WEEKS LATER YOU GET ASKED FOR £20 LATE PAYMENT CHARGE, PAYMENT OF AN 'INSTALMENT?!' OF SOME RANDOM AMOUNT (ABOUT £25), AND THEN HAVE TO GO THROUGH IT ALL OVER AGAIN ON A MONTHLY BASIS I HAVE NEVER… Read Full Review

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“Warmlite Panel Heater”

Written on: 28/11/2014 by ADETOKUNBO (1 review written)

In my entire dealings with company i have never been so dealt with unprofessional as this. I made an order since the 10th Nov 14 for a Panel Heater. It took several days for it to be approved after which the heater became out of stock. Fair enough, if you do not have it then you refund the money back, its the 28 Nov and am still waiting for refund. What an appalling service. i have sent an email twice yet no reply. I didn't even know its out of stock not until i rang up cos it was taking too… Read Full Review

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“Bunch of bloody idiots”

Written on: 27/11/2014 by SeanMcDaniel (1 review written)

I wouldn't know where to start with studio, maybe being billed for a rug that I've never received , and being told that they've sent me a missing parcel letter of which I've called them 3x and still not received anything apart thT my account is in arrears, of which I don't owe them a penny… Read Full Review

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“What customer 'service'!?”

Written on: 25/11/2014 by Meier1992 (1 review written)

My first order and a waste of time. Delivery was a mind blowing 28 days. Then their website would not let me into my account as my details were considered wrong although when I tried to re-register, I could not as I 'already existed'. Cannot get a new passwod as my details are 'wrong' so a dead end. As I am out of cheques, ao I tried sending a BACS payment direct to the account details on their payment slip. And guess what - their bank sort code does not exist! Even my bank could not help and I… Read Full Review

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“Terrible company”

Written on: 25/11/2014 by opHayden80 (1 review written)

Ordered some christmas presents online with them. Tried to check out and pay in full only to be told had to apply for a credit account.(which i did) 1 week later and heard nothing. Dont waste your time with these. … Read Full Review

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“shambolic outfit”

Written on: 24/11/2014 by sayitasitis2012 (11 reviews written)

wow. I never expected to read so many entries about this pathetic organisation. not that I am surprised, I just thought people wouldn't be bothered to review them. I wanted to order a Christmas tree online. they had the one I wanted at the cheapest price so I ordered it. but after clicking checkout you are connected to a page to open an account. you cannot proceed without doing this. anyway, I completed all the details and looked forward to receiving my lovely Christmas tree. I received a… Read Full Review

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“cancelled account, terrible customer service”

Written on: 22/11/2014 by Mariah88 (1 review written)

had an account with studio for a few months, was happy with them untill they told me i couldnt cancel an order even though it wasnt in stock for delivery for over 6 weeks, not happy and will never shop with them again… Read Full Review

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“Will never use again!”

Written on: 18/11/2014 by kirsty.stephens.589 (1 review written)

Placed my 1st order recently and was looking forward to getting some xmas pressies sorted. After 7 days wait with no contact i rang in and was told i hadn't passed their credit check (i hadn't wanted to borrow anything?!) and that i would have to pay in full. I paid in full and still 4 days later no confirmation of the order yet the money went out the same day. Ive made several phone calls and each time ive been on hold for ages and still no one could tell me how long to expect my delivery to… Read Full Review

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“disgusting service”

Written on: 15/11/2014 by kam22 (1 review written)

There is absolutely no customer service at studio at all. I was so excited to place my first order for some christmas decorations for our first christmas in our new house. When placing the order i was given the option to either open a credit account or pay in full. I requested to pay in full as for the sake of £51 i have no requirement for any credit. However, no payment screen came up and it just confirmed my order. I then received an email stating my credit account application was being… Read Full Review

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Sayitasitis2012's Response to kam22's Review

Written on: 24/11/2014

Trading standards should also be informed. Sorry to read about yours and others disgraceful experiences.

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Stickgal's reply to Sayitasitis2012's Comment

Written on: 30/11/2014

I have reported Studio to trading standards & watchdog are compiling a dossier on the complaints & shady ways they trade........
JUST KEEP MAKING THE COMPLAINTS OFFICIAL EVERYONE

C O M P L A I N T O T R A D I N' ST A N D A R DS

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“Won't process cancellation - terrible customer service”

Written on: 12/11/2014 by hdaveharris (1 review written)

I placed an online order requesting to pay for goods immediately. The order process completed not allowing me to pay and saying they would conduct credit checks and set up an account. I immediately emailed asking them to cancel the order as did not want this. Following day got an email saying were processing order, so I telephoned, customercare! advised they could not cancel my order as their system doesn't allow it. I advised I did not want it and was entitled to cancel as per the order… Read Full Review

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Stickgal's Response to hdaveharris's Review

Written on: 30/11/2014

Astonishing, if you look down other reviews on this website for Studio, their 'customer response' elves have responded to more or less everyone. YOU point out a hum-dinger of a mess up & blatant disregard of contract laws & distance selling rights & they dont leave YOU a comment, do they?

Lets see if they respond now huh?...........

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“They are so slow with orders and taking payment even a...”

Written on: 07/11/2014 by 78lee (1 review written)

They are so slow with orders and taking payment even a snail could do the job quicker all departments are a joke. Steer clear… Read Full Review

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Tracy999's Response to 78lee's Review

Written on: 12/11/2014

This company is so incompetent. Was advised my order of a table would be delivered 11th, took time off work and it's still not here. Spoke to 3 differrent people, all vey unhelpful and only wanting to quote company delivery policy of up to 14 days albeit I advised I have proof in email from them that the order was being delivered to me by 11th November. Very unhelpful staff who appear to take delight in causing stress to customers

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“NOT GOOD”

Written on: 28/10/2014 by Wood457 (1 review written)

I ordered a jumper for my husband size medium and didnt fit the price was 9.99 cost me 5.00 to return it I also ordered some boots for myself they didn't fit cost me 9.00 pounds to return spent 14.00 pounds and got nothing, when I complained the lady was very rude and put the phone down on me. I will not be ordering again, thankyou for nothing… Read Full Review

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“disgrace”

Written on: 15/10/2014

if you order from studio, dont pay by monthly instalments,service charges are a disgrace.where i come from its called daylight robbery,you will end up paying practically double of the amount you ordered in the 1st place… Read Full Review

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“Appalling Customer Service”

Written on: 06/10/2014 by ptac71 (1 review written)

Received a call from a ignorant little man this evening at 8.45pm demanding payment for a bill that wasn't even due. Would not listen and kept shouting over me until I had to put the phone down. Bully boy tactics, don't use them and their items are rubbish anyway. DON USE THEM EVER!!!… Read Full Review

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“Absolute rubbish!”

Written on: 05/10/2014 by Vance139 (1 review written)

It took them more than one week to reject my order and account application??? Credit history check? Are you nuts! Never had any problems with it, but could not order £35 worth coffee machine! If my credit history will be affected after this, i will go to solicitors! Slow response on e-mail, amazingly rubbish customer service and ordering system! Avoid this company at any cost!! This is a dodgy one! Do not deserve even one star!… Read Full Review

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