ATS Euromaster Reviews

★★☆☆☆
1.8 / 5
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ATS Euromaster
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ATS Euromaster

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Latest Reviews

★☆☆☆☆

“Yet another vile experience at the hands off ATS!”

Written on: 03/08/2015 by Keeptrying (3 reviews written)

On Tuesday the 28th July 2015 I visited the Crawley branch of ATS and asked that the front tyres of my Skoda Octavia be checked as I felt the nearside in particular was bordering on illegal. The front of desk member of staff checked the tyres and insisted they were both legal and to come back in approximately 1000 miles for 2 replacements. Have to say I was not that convinced the tyres were legal and so on Friday whilst the car was in at a Skoda garage for its first service I asked them to also… Read Full Review

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★★★★★

“Excellent Service for the third year running in Stroud ”

Written on: 30/07/2015 by Nielsen329 (1 review written)

Excellent Service for the third year running in Stroud. Quick and friendly service....very helpful at all times… Read Full Review

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★★★★☆

“Tyres &Tracking”

Written on: 21/07/2015 by Fletcher4787 (1 review written)

Due to taking my camper to Norway for a holiday I had two Michelin tyres fitted in March to the front wheels and after the yearly MOT I had the wheels tracked in April one month later.(5000 miles later) after the holiday noticed that both tyres were heavily worn on the inside part of the wheel. After contacting the local branch they asked me to take the vehicle down so they could check the tyres, I was informed that after driving the vehicle into the workshop that the tracking was ok and that… Read Full Review

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★☆☆☆☆

“Terrible aftercare”

Written on: 08/07/2015 by ginniiuk (1 review written)

I took my dads car in for a aircon regas in ATS Barnsley, knowing my dad hates dealing with garages. To start with it was booked in at a certain time so I could go to work later that day, I was told it would take an hour, 2 hour I phoned up, and told not started yet! Another hour later phoned again, and told it was on the machine. When I picked it up later I was told that it was re gassed and they had put some leak detection dye in the system. Anyway the man was polite as he was taking my dads… Read Full Review

Atseuromaster's Response to ginniiuk's Review

Written on: 14/07/2015

Dear valued customer

We are sorry to hear the service you received was not in high standards we strive for here ATS.

Can you please supply us with your registration and I will pass this over to our customer relations team will do full investigation to ensure this does not happen to any other of our customers.

Thank you for your feedback

ATS Euromaster

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★★★★★

“Can't fault these people”

Written on: 06/07/2015

This must be the fifth time I have called upon them at their Moreton, Wirral branch, for various repairs etc. Today, I needed them to check my brakes which were squealing and there was also a squealing noise coming from one of the wheels whilst driving. It turns out that there was a grommet missing from one if the brake calipers. I pad kit was ordered and fitted. No more squeaking noises. Cost, just £20.00. Twice I've taken it to a local mechanic who never resolved it. The lesson is, if you… Read Full Review

Atseuromaster's Comment

Written on: 14/07/2015

Dear valued customer

We are very pleased to hear you received excellent customer service from our ATS centre in Moreton.

I will be sure to pass on your wonderful comments to the ATS centre and their area manager.

Thank you so much for your feedback

ATS Euromaster

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★★☆☆☆

“Unfortunately unnecessary stress caused”

Written on: 27/06/2015 by 182Shepherd (1 review written)

Following change of tyres a warning light came on early on a long journey. Consulting the handbook it said to stop and get it checked - but I was by this time on a motorway with at least 4hrs drive ahead of me. Stopped at services and phoned ATS but they weren't able to explain the warning light or what to do about it other than to go to another ATS. This was not an option at that time, nor the following day when I was in meeting all day. The result was I had to drive 500 miles driving slowly… Read Full Review

Atseuromaster's Comment

Written on: 14/07/2015

Dear valued customer

Were sorry to hear your experience with ATS has not held up to our high standards of customer service.

One of our brand values is outstanding customer care and we strive to provide this to all of our customers.

Can you please let us know which ATS centre you went to and your vehicle registration and I'll pass this onto our customer relations team where they will carry out a full investigation to ensure this does not happen again.

ATS Euromaster

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★★★★★

“Will bend over backwards to help the customer.”

Written on: 19/06/2015 by O'Neal490 (1 review written)

Well i must Say the team today at ATS have done the company proud by sorting my problems out with my van. I had a problem with another garage and went to see the team at Blackpool, And he done a good job. He really goes above and beyond. And i will be emailing head office to show my gratitude for the service i was provided with today. Well done Blackpool. Branch… Read Full Review

Atseuromaster's Comment

Written on: 22/06/2015

Dear valued customer

We are very pleased to hear you have had such a good experience ATS Blackpool.

One of our brand values is outstanding customer care and it's great to know that our centres are upholding that brand.

I will send a copy of your complement to the ATS centre directly and I will also send it to their area operations manager.

Thank you for the great feedback

ATS Euromaster

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★☆☆☆☆

“I went in for AirCon Re-Gas and never picked up the...”

Written on: 18/06/2015 by tkBarry463 (1 review written)

I went in for AirCon Re-Gas and never picked up the leak. Took it back after a week and the mechanic said it must have happened after I took it away. Refused to give me a refund- Had to contact Head Office to get a refund. Very poor service. I would not take to Morley… Read Full Review

Atseuromaster's Comment

Written on: 22/06/2015

Dear valued customer

Please accept our sincerest apologies we do not want any customer to feel as though they have received poor service from one of our centres.

Can you please advise us your registration will pass this information over to our customer relations team where they will carry out a full investigation to ensure this doesn't happen again to yourself or to any of our customers.

We are very sorry and hope this doesn't deter you from using us again

ATS Euromaster

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★☆☆☆☆

“Beware cheap MOT offerers”

Written on: 14/06/2015 by Pike261 (1 review written)

Took my volvo for MOT to local ATS. Just spent lots of money on it (£800).MOT date had run out by a couple of days so popped it into ATS following return from weeks holiday (using wife's car!). Checked car over did not expect it to fail. However failed on two parts. Noisy front wheel hub and a serious leak on a front shock absorber (strut). Chap said he would find out costs of repair and let me know next day. Also recommended that that other front shock be replaced at same time! However they… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer,

Thank you for your feedback, we are very sorry to hear about your disappointing experience when using ATS Euromaster Ltd.

Please be assured that all complaints and feedback are taken very seriously and we will be sure to pass on your comments to our Customer Relations team. Could you please advise which Service Centre you had visited and your vehicle registration? Our Customer Relations Team will be able to assist in carrying out a full investigation with the Area Operations Manager.

We pride ourselves in providing honest and expert advise, and we look forward to providing you with a resolution as quickly as possible.

Best regards,

ATS Euromaster Ltd.

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★★★★★

“Great service at the Maidstone branch!”

Written on: 13/06/2015 by Fidget52 (1 review written)

Just had the front and rear tracking checked and adjusted as required, really impressed by the service, as a retired mechanic I am wary of garages but the lads at the Maidstone branch were great, to be fair to the good branches of ATS there should be reviews for individual branches as there seems to be a lot of negative reviews for several so its not a fair on the good branches like the Maidstone branch so come on management sort it out!… Read Full Review

Atseuromaster's Response to Fidget52's Review

Written on: 18/06/2015

Dear valued customer

We are pleased that you received an outstanding service from our ATS Maidstone Centre. We are doing everything we can to rectify this situation to supply all customers with outstanding customer care and with centres such as ATS Maidstone we are on our way to achieving that goal and I will be sure to pass on your compliments to the branch directly.

Thank you for the great feedback

ATS Euromaster

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★★★★★

“Really friendly, honest and helpful staff!”

Written on: 10/06/2015 by 331Hay (1 review written)

Just had my tyres repaired at ATS in Altrincham. After having experienced some shocking customer service from other companies in the area I was genuinely really very relieved by the service I received. Will definitely go again and recommend others to do the same! Thanks!… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer

We are very happy to know you received great customer care at the ATS Altrincham centre.

Outstanding customer care is one of our brand values and it's great to know our brand values are being adhered to within our centres.

Thank you for the great feedback I will be passing it on to ATS Altrincham directly.

Hope to see you in the centre soon.

ATS Euromaster

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★★★★★

“Excellent Service”

Written on: 08/06/2015 by Dowling368 (1 review written)

I spoke to John to enquire about the price of an exhaust had to take details of vehicle and promised to call me back. John called me back with quote which was very reasonable. We took the vehicle and staff were friendly and professional > Job completed and is first class. would recommend… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer

Thank you for your great feedback, we pride ourselves in offering excellent service throughout the customer journey to ensure the best possible experience.

I will make John at our ATS Erdington centre aware of your wonderful comments which I'm sure he will be pleased to hear.

Once again thank you for the great comments.

ATS Euromaster

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★☆☆☆☆

“Tracking made worse, had to pay another garage to rectify”

Written on: 06/05/2015 by Paddy9006 (1 review written)

Prior to a long road trip to Ireland I had my tracking done by ATS as the vehicle was pulling to the left. The tracking alignment was completed by a young lad at a cost of 36.99, on leaving the garage and within minutes it was obvious the pulling to the left was worse than before they'd aligned it. I returned the vehicle to them where I was hit with 'you need new tyres as they're different brands and your caliper is faulty causing brake bind'! I informed the guy at this point I'd been in the… Read Full Review

Atseuromaster's Response to Paddy9006's Review

Written on: 18/06/2015

Dear valued customer

Please let me take this opportunity in apologising for any inconvenience caused this is not how we would like our customers to feel especially one that's been loyal to us the 15 years.

One of our brand values is outstanding customer care in this instance we have not met this brand value and will take all courses to ensure that it will not happen again.

Can you please advise us which ATS centre you took your vehicle to and also your registration will pass these details onto our customer relations team and they will do a full investigation.

Please accept our sincerest apologies and we can try to ensure that this will not happen again to yourself or any of our valued customers.

ATS Euromaster

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★★☆☆☆

“Dangerous tracking”

Written on: 06/05/2015 by Kearns386 (1 review written)

Being a high mileage driver for over 8 years in Mercedes Benz cars, my regular tyre man noticed my tracking on rear tyres may need looking at. I do approx 80,000 miles per year for past 8 years and used 4 cars, never had this issue recently. But I looked up a local company and found ATS Long Eaton. I change my tyres every 2 months, approx 16,000 miles. On the tyre change last time my tyre man was horrified to see the inside tread on rear passenger side had worn on the inside, through rubber… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer

We are very sorry to hear about the experience you had at our ATS Long Eaton Centre we will be doing a full investigation to ensure this does not happen again.

To help us with the investigation if you could send us some details preferably your registration we will be able to contact you back with the outcome of this complaint.

We want all of our customers to receive a high level of customer service and where this fails we try to resolve the issue as soon as possible to ensure it does not happen again.

Please accept our sincerest apologies

ATS Euromaster

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★★★★★

“ATS Brentwood. Superb service”

Written on: 29/04/2015 by KaylynnMacPherson311 (1 review written)

I ordered my tyres on Monday and they arrived on Tuesday as promised. I arrived at 09:30 on Wednesday as arranged, I watched the technicians working as a team to remove the wheels and change the tyres. The whole process took approx 35 minutes to change 4 tyres, I paid the bill and was driving out at 10:30. That is what I call fantastic service. I have already recommended ATS Brentwood to my friends and they have all said the same "wonderfull service without the oversell"… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer

Thank you for your wonderful comments we pride ourselves on our customer service delivery and are pleased that you would recommend us to your friends and family.

I will be passing on your compliments to the ATS centre in Brentwood and also to their area operations manager as I'm sure they would love to know all the wonderful things you have said about them.

Thank you for your compliment

ATS Euromaster

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★★☆☆☆

“MOT test and overpriced service . LITTLE HULTON ,...”

Written on: 19/04/2015

Left car for MOT test. ASTRA 11 plate. When MOT failed it was drive shaft issue which I know it's need replace. He said if I live car in garage it will be align free , so I assumed they should replace it in 9 days - before next MOT test one by law, so no point to going smwh else. I was very wrong.after 5 days he said I need to send part for reconditioning, after next week he said they cant do it.So he need order a new one - it will be circa 900 pounds! I manage to find on my own and deliver… Read Full Review

Atseuromaster's Comment

Written on: 18/06/2015

Dear valued customer

Firstly let me apologise for you feeling ripped off we never want to make our customers feel as though they've been ripped off.

We take all complaints very seriously and will pass this complaint to an ATS customer relations team where they will carry out a full investigation to ensure this does not happen again.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“wheels damaged”

Written on: 18/04/2015 by fishman (1 review written)

Had 2 new front tyres fitted. Told me they had damaged one of my wheels and they repaired it at their cost. OK, well played for telling me. Unfortuneately they failed to tell me they had also damaged the other wheel when fitting the new tyre. I did not spot this until after I had left. No point trying to claim as they will just deny it. Lesson learned, just don't use them again… Read Full Review

Atseuromaster's Response to fishman's Review

Written on: 18/06/2015

Dear valued customer

Please accept our sincerest apologies for your experience at ATS Euromaster.

We do our best to uphold our brand values when we receive feedback that they have not been met we take action to ensure it does not happen again.

Please can you inform us which ATS centre you took your vehicle to along with your registration we will pass these details onto our ATS customer relations team where they will carry out a full investigation.

We are sorry for any inconvenience

ATS Euromaster

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★☆☆☆☆

“cat”

Written on: 09/04/2015 by colmeK (1 review written)

Well were to start I had a new catalytic converter fitted to my astra mk 4 because it was blowing three week later went in for mot and failed on emissions cat was leaking I took it back to the dealer who told me they had a look and said it was faulty so they replaced with another one and told me my warranty didn't start from my new one redid mot and past the very next day it was blowing again took it back again to be told just needed to be tighter this was ok and worked fine for about a couple… Read Full Review

Atseuromaster's Response to colmeK's Review

Written on: 18/06/2015

Dear valued customer

We are very sorry to hear about your experience ATS Euromaster please be assured that we do not want this to happen to any of our customers.

Can you please advise us which ATS and he drove into and the vehicle's registration will pass the details over to our customer relations team and they will carry out a full investigation to ensure this does not happen again.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“ATS Aylesford MOT ”

Written on: 07/04/2015 by sean1900 (1 review written)

i like many people are pretty strapped for cash so i decided to take advantage of the £35.00 MOT with ATS Aylesford , i was surprised that my car failed its MOT the front Brakes as there way a 38% imbalance on the passenger side and it was thought that to reason was a faulty calipar or crushed brake pipe, it was explained that it wouldn't pass its MOT in this state and would require the work in order for it to pass, the cost estimated at the time was between £100 and £ 200 depending on what… Read Full Review

21355Ffdf's Response to sean1900's Review

Written on: 10/04/2015

ATS Euromaster do offer a 'Price Match' its mentioned on their website, so insist that they refund the difference between the price charged and your local garage.

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Sean1900's reply to 21355Ffdf's Comment

Written on: 10/04/2015

Thanks for this info, I did play a voice mail from a local garage to the ATS manager saying that they quoted £205 for exactly the same parts! He mentioned nothing about any price match! Thanks again I will get some written quotes and send them into head office..

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★☆☆☆☆

“Go else where for mot & service unless you've got all...”

Written on: 31/03/2015 by Strong409 (1 review written)

Took my car here for a full service and mot, so booked it in for allotted time slot, early in the morning, as I thought it should only take half a day if that. Get a phone call at 1300 saying your cars just passed the mot with some advisories, 2 front tyres right on the limit, I knew they were low, but they weren't right on the limit as I had checked them the previous day! I declined the offer of new tyres. So I asked when I could collect my car.......I was told it now needed it's service??? It… Read Full Review

Atseuromaster's Comment

Written on: 19/06/2015

Dear valued customer

We are sorry to hear that your customer experience has not met our high standards.

In the case of MOT and servicing we do usually ask if you can leave your vehicle with us for a full day as the service we offer is very thorough and can reveal issues that need to be sorted on that same day as well as meeting the guidelines of VOSA. But we can understand you felt let down by this ATS centre for not informing you of the time it takes to do the service in the MOT and we will do everything we can to ensure this does not happen again.

Can you please advise us which ATS centre you drove to also with your registration so we can pass the details onto our ATS customer relations team where they can carry out a full investigation.

Please accept our sincerest apologies

ATS Euromaster

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