ATS Euromaster Reviews

★★☆☆☆
1.6 / 5
16.4% of users recommend this
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ATS Euromaster
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ATS Euromaster

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Latest Reviews

★☆☆☆☆

“How to lose three customers for 20 quid”

Written on: 22/07/2014 by philpot (4 reviews written)

Took my car in for the brake fluid to be replaced following an exemplary free brake check a week before. Had we stopped there I would have given ATS 5 stars. I was quoted £39 for the fluid change and took £50 with me. The "mechanic" (and I use the term loosely) had to keep asking an older colleague what to do next - nothing wrong with that we all have to learn - but brakes are literally THE safety critical part of any vehicle. This "mechanic" started to try and loosen the bleed nipple on one… Read Full Review

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★☆☆☆☆

“ATS EUROMASTER - RIP OFF MERCHANTS!!!”

Written on: 15/07/2014 by Vance390 (1 review written)

Took my car to ATS Euromaster after having a Main Dealer service on the morning by BMW. ATS Euromaster replaced my worn tyres (reason for visit)and they scratched my alloys to pieces (63 plate car), they then told me that my front brake discs and pads were worn out! and my air conditioning needed regassing!!! When I argued the fact and showed them the BMW service sheet from 1 hour earlier they said that they had been mistaken in what they had said!! AVOID THESE RIP MERCHANTS!!!!YOU HAVE BEEN… Read Full Review

Atseuromaster's Comment

Written on: 18/07/2014

Hello there,

We’re really sorry to hear about your disappointing experience when in one of our Service Centres. We pride ourselves on never performing any unnecessary work and always try to be as careful as we can when carrying out work.

If you haven't already, would it be possible for you to contact our Customer Service team as they will be able to help resolve the issue.

Once again, please accept our apologies for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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★☆☆☆☆

“Damage”

Written on: 11/07/2014 by zeustitan (1 review written)

Took my car into ATS in Rochdale on the 9th July to have 4 tyres swopped over onto some new wheels. After picking the car up i noticed that there was a dent on the top of the front wing and a scratch alongside it on the bonnet. I immediately rang the ATS depot and asked if i could go down straight away to look at CCTV footage from within the depot around the time that the job was done on my car. I was told that only one person had worked on my car and that he hadn't caused the damage. I again… Read Full Review

Atseuromaster's Response to zeustitan's Review

Written on: 14/07/2014

Hi there,

We’re really sorry to hear about your disappointing experience when in one of our Service Centres. We always try to be as careful as we can when carrying out work and are sorry that in this instance something may have gone wrong.
We are glad to hear you are in contact with our Customer Service team as they will be able to resolve the issue.

Once again, please accept our apologies for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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★☆☆☆☆

“Fake work”

Written on: 05/07/2014 by vkShelton93 (1 review written)

Cannot believe that ATS today invented work to be done on my car. I caught them out and will never return. Just be careful, they are dishonest… Read Full Review

Atseuromaster's Comment

Written on: 10/07/2014

Hi there,

We’re really sorry to hear about your disappointing experience when in one of our Service Centres. We pride ourselves on never performing unnecessary work and are sorry that on this occasion we may have fallen below these standards.

Would it be possible to contact our Customer Relations team so that we can take down some further details and investigate this issue.

Once again, please accept our apologies for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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Atseuromaster's Comment

Written on: 10/07/2014

Hi there,

We’re really sorry to hear about your disappointing experience when in one of our Service Centres. We pride ourselves on never performing unnecessary work and are sorry that on this occasion we may have fallen below these standards.

Would it be possible to contact our Customer Relations team so that we can take down some further details and investigate this issue.

Once again, please accept our apologies for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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★☆☆☆☆

“Website Online Rip Off!!!”

Written on: 28/06/2014 by deHackett341 (1 review written)

I proceeded to purchase 2 tyres off ATS Euromasters' website, only to find them £100 the pair cheaper on Kwik-fits' and ASDA.Tyres.com I didnt complete the booking and purchase them from Kwik-Fit instead. How can there be such a difference in price £100!!!! Be warned that ATS Euromaster are expensive and try Kwik-Fit or ASDA.Tyres.com before purchasing… Read Full Review

Atseuromaster's Comment

Written on: 02/07/2014

Hi there,

We’re really sorry to hear about your disappointing experience when using the ATS Euromaster website. We aim to provide the competitive prices and we offer an in-centre price match against other in-centre tyre service providers.

Would it be possible to contact our Customer Relations team so that we can take down some further details and investigate this issue.

Please accept our apologies once again for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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★☆☆☆☆

“Refused to help. ATS euromasterr tyres ”

Written on: 21/06/2014 by lpO'Rourke30 (1 review written)

Got to the garage in st Leonard's last sat at 430 the garage actually shuts at 5pm on Saturdays we checked this as a key factor in getting the nearest garage with the latest closing times. The ramps only had 2 cars present which 2 operatives were working on , my husband proceeded to ask the workman who wasn't working who was standing by the outside shutter smoking a cigarette and on his mobile phone could we get two new front tyres as the ones on our vehicle needed to be changed as we would be… Read Full Review

Atseuromaster's Comment

Written on: 02/07/2014

Hi there,

We’re really sorry to hear about your disappointing experience when using the ATS Euromaster St. Leonards.

Please be assured that we take all complaints regarding our products, services and staff very seriously. Could you please contact our Customer Relations team.

This will enable us to take down some further details in order to carry out an investigation in line with our company procedures.

Please accept our apologies once again for any inconvenience this may have caused.

Best regards,

ATS Euromaster

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★☆☆☆☆

“£27 for a tyre repair! (nail in centre of tyre)”

Written on: 21/06/2014 by vbBird31 (1 review written)

Will never go here again. I expected the price to be around 10-15 quid. Was shocked when I was told it was 27quid. I suppose I should have asked beforehand but I was in a major rush. rip off… Read Full Review

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★☆☆☆☆

“AIRCON - RIP OFF!!”

Written on: 20/06/2014 by Nunezqh221 (1 review written)

Being an ex-employee I know the tricks that ATSE pull to cut corners. When carrying out an AirCon recharge the system should be checked for leaks first!, but to speed things up the system isn't checked most of the time. This is due to pressure from the Area Manager to sell more in a day! Customers often come back a few days later complaining that the AC has stopped working, only to be told yes you have a leak and there is nothing more ATSE can do and doesn't offer any refund neither! Be… Read Full Review

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★☆☆☆☆

“SHOCKING SHOCKING SHOCKING”

Written on: 17/06/2014 by Strickland383 (1 review written)

After reading the comments in these reviews and being an ex employee I struggle to understand how this business and its practices have been left to carry on for so long! How can making money and hitting targets come before customer and peoples safety? The wheel coming almost coming off this could have been fatal and yet I have seen it before when the company try to save money on the repair to a vehicle which they themselves are at fault with. Should you ring theses for a tyre price the… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 14/06/2014 by MacLeanjn1949 (1 review written)

I have been charged for items that have been verified by the Rac have not been done. The staff were rude. Not mush else to say but appalling and a rip off… Read Full Review

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★☆☆☆☆

“my wheel nearly came off after being put on by ATS”

Written on: 13/06/2014 by margaret32 (0 reviews written)

I took my car into have a faulty wheel valve repaired and it left their depot with one of my wheels not fitted properly. I was driving my car for six days before the wheel nearly came off and was holding on by one bolt. If it had not been for the driver behind me alerting me as he saw my wheel wobbling and bolts flying off, I could have crashed my car. Had I been on the motorway as I planned to do, I could have had caused a fatality. When I first reported the incident to ATS the following day… Read Full Review

Fredderf01's Response to margaret32's Review

Written on: 03/07/2014

The same thing happened to me. Although mine had taken a lot longer to come off bar one bolt same as yours. complete waste of time contacting customer relations it just gets dragged out till you are fed up with the whole affair. The manager even admitted guilt by telling me to get it repaired and ATS would reimburse me. I had contacted customer relations and was told that he should not have said that before inspecting the vehicle. He never did and was given the chance to come and look. Now they have denied guilt even after admitting it verbally. As for alerting the media local newspapers love to get there teeth into a good story.so thats where I would start. Call them and explain the situation and i am sure they will listen. With respect to legal advise; you need to find out policies and procedures for putting on a wheel such as how tight did they tighten the nuts and how did they check the tightness after using the air gun. obviously let friends and family know of your plight. You could also contact VOSA I believe they have just changed names to DVSA Driver Vehicle Standards Agency. They might give further information. I hope that helps. I am looking into other avenues at the moment to make people aware of ATS and what happened to me. Best of luck.!

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★☆☆☆☆

“One of my wheels came off, Bolts were not secured properly”

Written on: 13/06/2014

I would never use this company again. I took my car in to have some valves fitted on my wheels and after driving it around for 6 days my back rear wheel all but came off and was hanging onto one bolt. If it had not been for a kind couple behind me bleeping their horn for me to stop immediately as they saw my wheel wobbling and bolts flying off, my car would have crashed. RAC could not believe what they saw. My wheel was 'just' being held on by one bolt. I thank my lucky stars that we wasn't on… Read Full Review

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★☆☆☆☆

“Air-Con Recharge”

Written on: 13/06/2014 by ciupicu (1 review written)

I just want to say to everyone stay away from ATS garages, waste of time and money. I’ve been to the garage in Croydon to recharge the air-Con. First time they said job done everything was working fine at that time. After few hours of driving I run out of air-Con. I get back to them and they said there is a leak on the system and they are not specialist to check where the issue is. I’ve been to a local garage, to check the air-Con system for any leak and to recharge the air-Con system. They… Read Full Review

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★☆☆☆☆

“Rip Off Merchants”

Written on: 13/06/2014 by Brooklyn159 (1 review written)

Having worked for ATS Euromaster, I know what tactics they use to achieve centre sales targets and how they pressure their staff to achieve sales targets. Over selling and using 'cheap' quality parts but charging 'top' prices for them is the norm. Avoid them like the plague!!!… Read Full Review

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★☆☆☆☆

“taking the mick”

Written on: 30/05/2014 by RebekahRasmussen482 (1 review written)

Brought my tyre in on a Wednesday said id be back on Friday as the company I work has a lot of vehicles and do thousands of miles a week has an account. Came back on Friday to be told it still wasn't done and as it was a bank holiday they might have to order one in and it won't be ready for the Tuesday (fuming) came back on Wednesday to be told it still wasn't ready then waited 30mins while they did it in front of me… Read Full Review

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★☆☆☆☆

“Cheap nasty replacement exhaust”

Written on: 29/05/2014 by SherlynPatterson (1 review written)

The rear box on my 2003 Corolla had suddenly got very noisey so I figured that I'd pop along to ATS who previously done a wonderful job on wheel balancing and alignment. They replaced the offending article for around 100 quid, but it was almost as throaty, resonant and noisey as the original failed exhaust. When I got home I asked the wife to come for a ride in the car ... as soon as I started the engine she complained that I hadn't mended the exhaust. I had wanted a second opinion and I guess… Read Full Review

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★☆☆☆☆

“cheap discs and pads”

Written on: 11/05/2014 by Danika185 (1 review written)

ATS fitted front discs and pads to my car 6 months ago. Now the discs are warped badly so I returned the car to the garage. The manager said there was nothing they could do unless I had my receipt which I cannot find. I know they keep records of work done but the manager refuses to find it on the system and never calls me back! Disgusting service, job was clearly done with cheap parts that were not fit for purpose and staff who are unwilling to help. I will never use them again!… Read Full Review

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★☆☆☆☆

“81 year old woman cheated out of £35”

Written on: 02/05/2014 by Dickturpinworeamask (2 reviews written)

My 81 year old mum called into have her tyres checked, the technician completed this by just adding some additional air to the tyres, great job done. However the technician pointed out that the engine light was on! Mum asked him if he could fix it, to which the technician said yes, so after a few minutes he returned with a fault code, and advised mum that he had no spares for a ford KA, he then gave her a phone number for a mechanic to ring for a repair, and for this she was charged £35. Why… Read Full Review

Dickturpinworeamask's Response to Dickturpinworeamask's Review

Written on: 06/05/2014

Having posted my review, I can now add that I have received a call from the operations manager. He investigated my complaint in a very sympathetic way and my issue has been resolved to my satisfaction, so a big thank you to ATS for your prompt resolution.

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★☆☆☆☆

“Discount info was not an error!”

Written on: 26/04/2014 by Parksqd1991 (1 review written)

I was phoning around for 2 new tyre's due to an MOT Failure. I was told by my local ATS centre that they had an offer on, buy 2 tyre's & you can get a fuel token for £30. This added up to total purchase of £140 with the fuel discount. We went ahead and had the tyres fitted. During the fitting, the manager came and said the 2 rear tyre's were cracking on the wall & near to there minimum tread depth. I told him to just change the 2 tyre's as I had previously asked as these had not been… Read Full Review

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★☆☆☆☆

“Big window in the garage!!!”

Written on: 14/04/2014 by Magic6 (1 review written)

I asked my wife to take the a car down to get a tyre repaired. Easy... Nail in the middle of the tyre. As I was trading this car in tonight, I was wanting it done asap so I would have usually went myself as my wife doesn't like "doing" these things as in her words... They see a woman and think £££... And boy was she right. Called me to tell me it was fixed.. Yippeee... I said how much...£12 maybe?? Oh wait a minute they've balanced it... Alignment done and the cherry on the top… Read Full Review

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