ATS Euromaster Reviews

★★☆☆☆
1.9 / 5
248
22% of users recommend this
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ATS Euromaster
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Latest Reviews

★☆☆☆☆

“Awful dishonest service”

Written on: 19/08/2016 by yhSanders429 (1 review written)

Visited our local ATS this morning for front brake pads and discs and two new tyres.I was given an expensive quote which was more than £150 above the online quote I had received! I mentioned this and asked why the tyres were so expensive - I was told they were 'Pirellis' and it's always cheaper online for some reason.I asked if they had slightly cheaper tyres and I was told the next ones down were £20 cheaper and we're 'Avon' tyres.I asked how much that was in total and was quoted £330+.I… Read Full Review

Atseuromaster's Comment

Written on: 23/08/2016

Dear valued customer,

We sincerely apologise for the service you received whilst at our branch.

Here at ATS, one of our key values is to provide outstanding customer care which on this occasion has not been met.

If you would like to take this further and make a formal complaint you are able to contact our ATS Customer Relations Team who can look into this further for yourself.

I am sorry for the bad service you have received.

Regards
ATS Euromaster

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★☆☆☆☆

“New spark plug disaster”

Written on: 11/08/2016 by isherwod007 (1 review written)

My Volvo S80 went in to ATS Slough for new spark plugs, three wheel nuts to be added and the right hand main beam to be adjusted. the car ran fine before going in and needed the latter two for an MOT. I left the garage with a miss fire it to the MOT and the tester said the light had not been adjusted but he sorted it out for me as it was a 'simple job'. I contacted ATS to check on the spark plug they had put in as it had developed the miss fire and it turned out they had put the wrong ones in… Read Full Review

Atseuromaster's Response to isherwod007's Review

Written on: 22/08/2016

Dear Valued Customer

I'm sorry you have been let down by our branch, one of our core brand values is outstanding customer service and clearly this value has not been met.

If you are able to contact our Customer Relations team, we will be able to investigate this further for yourself.

Please accept our sincerest apologies.

ATS Euromaster

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Isherwod007's reply to Atseuromaster's Comment

Written on: 22/08/2016

Hi,

Apology accepted, this was a one off and I wanted to get it off my chest. My previous experience was very good.

Best regards

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★★★★★

“4 new Tyres”

Written on: 02/08/2016 by Gordon6 (1 review written)

I had 4 Avon ZV7's fitted today 02/08/20016 by 1/2 fitters at ATS Hillingdon Branch UB10 0LR. It was a pleasure to see a pride taken in there work.They were very methodical . I have been to most major tyre companies over the years and your two fitters are a credit to your company. Please pass this on to the men concerned.( they deserve recognition). … Read Full Review

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★★★★★

“Superb service - again”

Written on: 19/07/2016 by Walldragon (1 review written)

Just had another fantastic experience at the Hadfield Road Cardiff Branch Protectors visit was for tyres and wheel alignment; this time it was for air conditioning recharged. Both occasions I turned up with no appointment and was seen with no wait wait. The work was carried out professionally and I was informed of progress at appropriate times. Gifts rate and would highly recommend this branch to anyone… Read Full Review

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★☆☆☆☆

“LAND ROVER went in for an MOT but came out with NO BRAKES”

Written on: 18/07/2016 by Keegano438 (1 review written)

My Landrover Defender went in this morning to ATS Llangefni, but came out, to my horror with absolutely no brakes???? After PASSING the MOT!!! I tried to stop on their forecourt to join the main road, but to my horror my foot went straight to the floor!!!? Total brake failure!!!! narrowly missing two cars and frightening the hell out of me !!! ATS said it was a corroded brake pipe that burst (just then,????) even though they are copper and waxoiled coated!!!I asked to see the replaced pipe and… Read Full Review

Atseuromaster's Comment

Written on: 27/07/2016

Dear Valued Customer

I'm sorry you have been let down by our Llangefni branch as one of our core brand values is outstanding customer service and clearly this value has not been met.

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“Forced by Arval”

Written on: 07/07/2016 by hmCooney468 (1 review written)

Could not think of a worse Company. Unfortunately Lease includes Maintenance from Arval which may be why they are so Poor. Seem to have no tyres in stock. Waited first time for an hour to be told that fact. Ordered tyres in and phoned to say they were ready and they said phone when on way so we can be sure we can fit. Phoned at 1 to say "would now be a good time". Yes they said. Still sitting in reception 90 minutes later with car outside… Read Full Review

Atseuromaster's Comment

Written on: 27/07/2016

Dear valued customer,

One of our key values is that we are easy to do business with and we have failed on this occasion.

If you can contact our Customer Relations team we can investigate further for yourself.

We apologise for the inconvenience caused.

ATS Euromaster

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Robbie456's Comment

Written on: 10/08/2016

yes i had this problem a while ago. Forced to use ATS Basingstoke for an Arval leased company Merc. Office twit virtually ignored me just demanded the keys and took car away to fit tyres, no explanation of what he was doing, got the impression he utterly loathed having to deal with me . Utterly rude and objectionable. I would have gone somewhere else on the spot if i could. Now I have my own car Hell will freeze over before I take it there.

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★★★★★

“Life savers”

Written on: 20/06/2016 by Isabel1950 (1 review written)

Thank you ATS Brecon. Tyre blew when pulling into nearby garage. No fuss - lovely guy came to the garage, wacked on the spare so I could drive it into the centre and sorted the front tyres - no problem. Above all the level of politeness and concern was excellent. Thank you guys… Read Full Review

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★☆☆☆☆

“Brake problems”

Written on: 16/06/2016 by 248Walsh (1 review written)

Mini had brake problems. Needed disks replacing and sensor. Drives ok after a mess up with the bill (surprize, surprise considerably more than the quote given). Within hours the sensor light back on in the dashboard. Returned to branch but not interested. Told me that it must be a poor connection on the new sensor or a wiring fault that might be expensive to fix. I have seldom experienced a garage that does a job then doesn't show any interest in putting the faults right. Needless to… Read Full Review

Billywhiz8900's Comment

Written on: 16/07/2016

They are a Tyre Company trying to be a Garage with Tyre fitters who are not fully trained mechanics

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Atseuromaster's Comment

Written on: 27/07/2016

Dear Valued Customer

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“I suspect not entirely honest people”

Written on: 10/06/2016 by ReynaCooke (1 review written)

Avoided for years due to bad experience a screw appeared in my tyre after i last went. Guess what happened this time, having been for brake fluid and disc change- yup a screw in the tyre. Funnily enough i've only ever had screws in my tyres twice and both occasions within days of having been to my local ATS. Wish i'd stayed away… Read Full Review

Atseuromaster's Comment

Written on: 27/07/2016

Dear Valued Customer

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★★★★★

“Fantastic customer service ”

Written on: 05/06/2016

WELL ... Called into the Tamworth branch today .. Waste of space !! Needed 2 tyres asap , not very helpful at all, decided to phone around other ATS branches, next call Lichfield branch, what a complete different attitude. Yes sir we have 6 in stock & we can fit tyres ASAP !! I'd like to congratulate the guys today who pulled out all the stops to get my vehicle back on the road so I could continue with my holiday ...,, thanks guys !! 100% customer satisfaction !!… Read Full Review

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★☆☆☆☆

“incompetent, careless and rude!”

Written on: 02/06/2016 by Mrs.Beee (1 review written)

took my car in for an a/c recharge and clean. My car was in perfect functioning order. I was told it would take 1.5 hours, my car was in there for 4, and I got a phone call stating my battery had died and all the warning lights had come on. Literally ALL... When asked what they had done to my car, the answer was - I don't know... the battery went flat, so we had to jump start the car.... You don't know???? To put a long story short, the staff at ATS in Torquay have completely ruined my car by… Read Full Review

Atseuromaster's Response to Mrs.Beee's Review

Written on: 21/06/2016

Dear Valued Customer

I'm sorry you feel let down by our Torquay branch one of our core brand values is outstanding customer service and clearly this value has not been met.

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★★★★★

“Excellent Customer Service”

Written on: 03/05/2016

Very helpful staff at Sandown, Isle of Wight, nothing was too much trouble! Thanks guys, will definitely use you again in the future… Read Full Review

Atseuromaster's Comment

Written on: 06/05/2016

Dear valued customer,

Many thanks for your compliments regarding our ATS Sandown centre.

We strive on providing outstanding customer care and it's great to hear our high standards have been met.

I will be sure to relay this information across to the centre so we can continue to provide our outstanding customer service.

Thank you

ATS Euromaster

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★☆☆☆☆

“Rip off merchants”

Written on: 01/05/2016 by Yamileto325 (1 review written)

I believe they will tell you you need work doing that doesn't actually need doing. I feel like they apply pressure anyone they think they can take advantage of to generate work for themselves. I was offered no other options except extremely overpriced tyres and parts. I will never go there again and would recommend everyone stay away… Read Full Review

Atseuromaster's Comment

Written on: 06/05/2016

Dear Valued Customer

I'm sorry you feel let down by us one of our core brand values is outstanding customer service and clearly this value has not been met.

I have passed on your comments to our pricing team and also the customer relations team.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“Wheel allignment and balancing”

Written on: 29/04/2016 by BrianRevill (1 review written)

Went to Carmarthen and called into ATS for them to check my tyre pressure and was advised that my wheel alignment was out and I had excessive wear on the out rim of the tyres so being safety conscious I had two Pirelli fitted on the front and balanced and wheel alignment checks. On the way home to Pembroke the judder was excessive and obvious that the wheel balancing was out, I took it to the Pembroke branch who rectified it without hesitation and confirmed that whoever balanced the wheels… Read Full Review

Atseuromaster's Response to BrianRevill's Review

Written on: 06/05/2016

Dear Valued Customer

I'm sorry you feel let down by our Carmarthen branch one of our core brand values is outstanding customer service and clearly this value has not been met.

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★★★★★

“Avoided for years, glad I went back”

Written on: 20/04/2016 by alexiloki (1 review written)

A few years ago I had a truly shocking experience at a ATS centre when they hammered balancing weights onto a brand new set of alloys and caused £200 of damage and refused to accept liability. Since then I have avoided, preferring to use my local main dealer for tyres/brakes. Few weeks ago, I hit a pothole hard enough to split my tyre. While waiting for a recovery truck I rang a few centres and the only place with a tyre in my size was ATS in Erdington. Was recovered to the centre and… Read Full Review

Atseuromaster's Response to alexiloki's Review

Written on: 28/04/2016

Dear valued customer

Thank you for the positive feedback it's always great to know that our high standards are being met.

I will forward on your wonderful comments to the centre directly and their manager.

ATS Euromaster

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★☆☆☆☆

“No Time ”

Written on: 08/04/2016 by VanessaMontgomery366 (1 review written)

As Disabled driver I went to ATS Swansea and asked for a tyre pressure check to be told sorry cant do that for at least a hour and a half we too busy so will never use them again even though I was going to ask for a price on front tyres which I will be changing in the next few month… Read Full Review

Atseuromaster's Comment

Written on: 11/04/2016

Dear valued customer,

The service that you received our branch was not to the high standards we strive for is a company. Our brand values are honesty, outstanding customer care, expertise and easy to do business with these brand values were clearly not met.

I will get this mentioned to our customer services team to ensure the staff at the centre as spoken to, to ensure this does not happen in future.

Please accept our humblest apologies

ATS Euromaster

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★★☆☆☆

“3 hours waiting and wasted”

Written on: 02/04/2016 by A.R.MUMFORD (1 review written)

First contact around 09;35 Euromaster returned tex 09;49 will be in touch another tex comes through saying same giving same ref no being T331MA188,another tex comes through 10;56 been intouch with Stoke expect techncian 12;53 rang stoke around 12;00 very phleasant,he gave job to Middlewich he arrives 12;40 does tyre redeay to go around 13;10 quick job changing tyre lost 3.5hrs from start to finish lost return load load.EUROMASTER HAVE A NICE DAY… Read Full Review

Atseuromaster's Response to A.R.MUMFORD's Review

Written on: 11/04/2016

Dear valued customer,

The service that you received our branch was not to the high standards we strive for is a company. Our brand values are honesty, outstanding customer care, expertise and easy to do business with these brand values were clearly not met due to the length of time that you have been left waiting.

We will be looking into this to find out why there was such a wait to ensure this does not happen again in future.

Please accept our humblest apologies

ATS Euromaster

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★☆☆☆☆

“Waste of time go somewhere else”

Written on: 22/03/2016

Went to the Kidderminster branch and they were useless.on arrival asked if they could have a look at the tyre as I had a puncture told to wait and forty minutes later they finally had a look and said they didn't have that size and to come back next week. Went down the road to national tyres and ended up with four new tyres fitted within the hour. Brilliant customer service here… Read Full Review

Atseuromaster's Comment

Written on: 22/03/2016

Dear valued customer,

One of our key values is that we are easy to do business with and we have failed on this occasion.

We will be in contact with this branch and also the manager to try to ensure that your waiting time length will not happen in the future and will take on board your comments so we are able to provide outstanding customer care.

We apologise for the inconvenience caused.

ATS Euromaster

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★★★★★

“Fantastic service and very good value for money”

Written on: 21/03/2016 by Vanceva145 (1 review written)

I had to visit the Redditch branch of ATS today as my exhaust pipe had fallen off and needed replacing. I felt stressed as I am from Birmingham and was on my own with 2 children,not only did the guy who served me get me the part from another branch straight away but he fitted it in record time so I didn't have to wait too long. I would definitely recommend this place as the service was top class and was excellent value for money. If ever I need any more work doing, I would definitely be going… Read Full Review

Atseuromaster's Comment

Written on: 22/03/2016

Dear valued customer

Thank you for the wonderful feedback regarding the Redditch branch, it's always great to know that our high standards are being met.

I will forward on your wonderful comments to the centre directly and their manager.

ATS Euromaster

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★☆☆☆☆

“time wasting amateurs.”

Written on: 18/03/2016 by ltitx1 (1 review written)

Took my vehicle to ats Port Talbot for a pre arranged brake inspection due to screeching back brakes. After 20 minutes the fitter called me to the bay and said he could not remove the wheel nuts and to take it somewhere else with an industrial wheel gun ! Also, he could not find any info regarding the brake set up on my vehicle which far from being something exotic is a London Cab and is the oldest manufacturer of British vehicles to date. With reluctance he said he would phone me back to… Read Full Review

Atseuromaster's Response to ltitx1's Review

Written on: 18/03/2016

Hello,

We’re very sorry to hear about your disappointing experience with ATS Euromaster.

Please rest assured that all complaints regarding our products and services are taken very seriously as our value is to provide outstanding customer care and honestly at all times.

Once again, please accept our apologies for any inconvenience this may have caused.

Regards
ATS Euromaster Ltd

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Mrs.beee's Response to ltitx1's Review

Written on: 02/06/2016

I have found ATS very very very incompetent, and they have caused loads of damage and are completely clueless about what they are doing.....

Makes me wonder what criteria are required to get a job at ATS..

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