ATS Euromaster Reviews

★★☆☆☆
1.9 / 5
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ATS Euromaster
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ATS Euromaster

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Latest Reviews

★★★★★

“Great service at dartford.”

Written on: 05/12/2016 by Zimmermandc382 (1 review written)

4 winter tyres fitted on my c5' good price,summer tyres stored for me.a good job all round.2 cups of free coffee.work shop spotless.manager and the staff very helpful.good laugh with other customers in the waiting area.what else could you want… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 23/11/2016 by KayleyParsons20 (1 review written)

I went to the ATS Swansea Llansamlet (near the Liberty Stadium) to get price for two new rear tyres for my car. I was quoted "MO" prices (i.e. Mercedes Original tyres). I asked if they could give me a quote for their budget tyres and was told - "we could but you need to know your insurance will not pay out if you use anything other than MO tyres for your car"... I was confused by this comment as obviously I knew this to be a complete lie to get people to buy the more expensive tyres from them… Read Full Review

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★★★★★

“Aberdare ATS”

Written on: 19/11/2016 by Kileyk488 (1 review written)

4 new tyres fitted today, as always fantastic service from the staff at Aberdare ATS. We taken both our cars there for tyres and MOT's etc. The mechanics have always given good advice and excellent customer service… Read Full Review

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★★★★☆

“Wheel alignment”

Written on: 17/11/2016

ATS Cambridge happy customer £64 4 wheel alignment quick and you can see job done on the screen thnx guys… Read Full Review

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★☆☆☆☆

“payment taken but not got tyres in stock”

Written on: 17/11/2016

I placed an order on Saturday and booked a fitting slot for a week later on-line for some winter tyres, and the payment was taken straight away from paypal. I got a phone call from the fitting centre a few days later to tell me that they did not have the tyres, and offering me some others - not winter tyres. So why do they take the money and lead you to believe the fitting will take place as arranged, when it can't happen??? If I had known they could not get the tyres, I would have continued… Read Full Review

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★☆☆☆☆

“bunch of unexperienced dummies”

Written on: 13/11/2016 by RoderickMiles (1 review written)

booked a apointment to have 2 new tyres replacesd and tracking to be done. aparently its not important to have tracking done. plus they were too busy to do it. Also my wife was told that the alloys needed replacing because the were very badly damaged, i removed wheels hardly any damaged to them at all. Ladies never take your car to these ATS members they will make money out of you… Read Full Review

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★☆☆☆☆

“Bellends”

Written on: 11/11/2016 by Ajjb (1 review written)

Hidden costs, unhelpful staff that push more sales. Rubbish service (won't let me use a more appropriate word). Don't use them, go anywhere else… Read Full Review

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★☆☆☆☆

“ Not got a clue !”

Written on: 18/10/2016 by Georgia341 (1 review written)

Took c2 in to them in wednesbury as load bang and wheel was pointing out on n/s they said it needed tracking !!!! At a cost of £145 as one of the locking nuts were siezed I refused and took it somewhere else , Turned out the bush in the lower arm had come out ... how come they never saw it or did they then they were going to do the tracking and oh it looks like you need abottom arm Completely useless and a rip off… Read Full Review

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★☆☆☆☆

“Employee (current)”

Written on: 16/10/2016 by cjRogers32 (1 review written)

As many of the customers are made aware of the busy waits day in day out poor job schedulding and time keeping, I find myself writing this as an employee so hopefully my comany see it and act. My manager Never buys tools (unless area manager in) 5/6 days he is rude abrupt and selfish to busy makin the figueres on the computer look good when his centre is run a disgrace me myself and a lot of the other fitters do not enjoy work nor is it a desired place to work all we need is somebody to ask… Read Full Review

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★★★★★

“Better than halfords ”

Written on: 12/10/2016 by Madden63 (1 review written)

I go to the Sutton site - they are brilliant. Had a real issue with Halfords Auto centres in Sutton - they are so bad its not funny - even dangerous ! I like the personal service at ats and the professional honesty and fast service… Read Full Review

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★☆☆☆☆

“An Absolute Joke”

Written on: 14/09/2016 by ShamarMarsh (1 review written)

Visited 3 branches for a simple puncture. First 2 quoted over an hour wait. Final one said take a seat. After 30 minutes I walked out. Worst Customer services I have experienced. Avoid these jokers at all costs… Read Full Review

Atseuromaster's Comment

Written on: 18/10/2016

Dear Valued Customer

I'm sorry you have been let down by our branch, one of our core brand values is outstanding customer service and clearly this value has not been met.

If you are able to contact our Customer Relations team, we will be able to investigate this further for yourself.

Please accept our sincerest apologies.

ATS Euromaster

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★☆☆☆☆

“Avoid If Possible 2.5hrs of wasted time”

Written on: 02/09/2016 by brett1k (1 review written)

I contacted ATS Horfield Bristol as the middle exhaust box had blown. They checked the registration number/make/model then quoted me a price of £89 and told me to come down in a few hours time when the part would have been delivered. When I arrived they looked the car over and informed me that not only was the middle box blown but the back box was very corroded and well as the CAT. I was then quoted a price of £500 plus to replace all the parts. I had also informed them that I had a slow… Read Full Review

Atseuromaster's Response to brett1k's Review

Written on: 18/10/2016

Dear Valued Customer

I'm sorry you have been let down by our branch, one of our core brand values is outstanding customer service and clearly this value has not been met.

If you are able to contact our Customer Relations team, we will be able to investigate this further for yourself.

Please accept our sincerest apologies.

ATS Euromaster

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★☆☆☆☆

“Awful dishonest service”

Written on: 19/08/2016 by yhSanders429 (1 review written)

Visited our local ATS this morning for front brake pads and discs and two new tyres.I was given an expensive quote which was more than £150 above the online quote I had received! I mentioned this and asked why the tyres were so expensive - I was told they were 'Pirellis' and it's always cheaper online for some reason.I asked if they had slightly cheaper tyres and I was told the next ones down were £20 cheaper and we're 'Avon' tyres.I asked how much that was in total and was quoted £330+.I… Read Full Review

Atseuromaster's Comment

Written on: 23/08/2016

Dear valued customer,

We sincerely apologise for the service you received whilst at our branch.

Here at ATS, one of our key values is to provide outstanding customer care which on this occasion has not been met.

If you would like to take this further and make a formal complaint you are able to contact our ATS Customer Relations Team who can look into this further for yourself.

I am sorry for the bad service you have received.

Regards
ATS Euromaster

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★☆☆☆☆

“New spark plug disaster”

Written on: 11/08/2016 by isherwod007 (1 review written)

My Volvo S80 went in to ATS Slough for new spark plugs, three wheel nuts to be added and the right hand main beam to be adjusted. the car ran fine before going in and needed the latter two for an MOT. I left the garage with a miss fire it to the MOT and the tester said the light had not been adjusted but he sorted it out for me as it was a 'simple job'. I contacted ATS to check on the spark plug they had put in as it had developed the miss fire and it turned out they had put the wrong ones in… Read Full Review

Atseuromaster's Response to isherwod007's Review

Written on: 22/08/2016

Dear Valued Customer

I'm sorry you have been let down by our branch, one of our core brand values is outstanding customer service and clearly this value has not been met.

If you are able to contact our Customer Relations team, we will be able to investigate this further for yourself.

Please accept our sincerest apologies.

ATS Euromaster

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Isherwod007's reply to Atseuromaster's Comment

Written on: 22/08/2016

Hi,

Apology accepted, this was a one off and I wanted to get it off my chest. My previous experience was very good.

Best regards

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★★★★★

“4 new Tyres”

Written on: 02/08/2016 by Gordon6 (1 review written)

I had 4 Avon ZV7's fitted today 02/08/20016 by 1/2 fitters at ATS Hillingdon Branch UB10 0LR. It was a pleasure to see a pride taken in there work.They were very methodical . I have been to most major tyre companies over the years and your two fitters are a credit to your company. Please pass this on to the men concerned.( they deserve recognition). … Read Full Review

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★★★★★

“Superb service - again”

Written on: 19/07/2016 by Walldragon (1 review written)

Just had another fantastic experience at the Hadfield Road Cardiff Branch Protectors visit was for tyres and wheel alignment; this time it was for air conditioning recharged. Both occasions I turned up with no appointment and was seen with no wait wait. The work was carried out professionally and I was informed of progress at appropriate times. Gifts rate and would highly recommend this branch to anyone… Read Full Review

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★☆☆☆☆

“LAND ROVER went in for an MOT but came out with NO BRAKES”

Written on: 18/07/2016 by Keegano438 (1 review written)

My Landrover Defender went in this morning to ATS Llangefni, but came out, to my horror with absolutely no brakes???? After PASSING the MOT!!! I tried to stop on their forecourt to join the main road, but to my horror my foot went straight to the floor!!!? Total brake failure!!!! narrowly missing two cars and frightening the hell out of me !!! ATS said it was a corroded brake pipe that burst (just then,????) even though they are copper and waxoiled coated!!!I asked to see the replaced pipe and… Read Full Review

Atseuromaster's Comment

Written on: 27/07/2016

Dear Valued Customer

I'm sorry you have been let down by our Llangefni branch as one of our core brand values is outstanding customer service and clearly this value has not been met.

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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★☆☆☆☆

“Forced by Arval”

Written on: 07/07/2016 by hmCooney468 (1 review written)

Could not think of a worse Company. Unfortunately Lease includes Maintenance from Arval which may be why they are so Poor. Seem to have no tyres in stock. Waited first time for an hour to be told that fact. Ordered tyres in and phoned to say they were ready and they said phone when on way so we can be sure we can fit. Phoned at 1 to say "would now be a good time". Yes they said. Still sitting in reception 90 minutes later with car outside… Read Full Review

Atseuromaster's Comment

Written on: 27/07/2016

Dear valued customer,

One of our key values is that we are easy to do business with and we have failed on this occasion.

If you can contact our Customer Relations team we can investigate further for yourself.

We apologise for the inconvenience caused.

ATS Euromaster

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Robbie456's Comment

Written on: 10/08/2016

yes i had this problem a while ago. Forced to use ATS Basingstoke for an Arval leased company Merc. Office twit virtually ignored me just demanded the keys and took car away to fit tyres, no explanation of what he was doing, got the impression he utterly loathed having to deal with me . Utterly rude and objectionable. I would have gone somewhere else on the spot if i could. Now I have my own car Hell will freeze over before I take it there.

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★★★★★

“Life savers”

Written on: 20/06/2016 by Isabel1950 (1 review written)

Thank you ATS Brecon. Tyre blew when pulling into nearby garage. No fuss - lovely guy came to the garage, wacked on the spare so I could drive it into the centre and sorted the front tyres - no problem. Above all the level of politeness and concern was excellent. Thank you guys… Read Full Review

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★☆☆☆☆

“Brake problems”

Written on: 16/06/2016 by 248Walsh (1 review written)

Mini had brake problems. Needed disks replacing and sensor. Drives ok after a mess up with the bill (surprize, surprise considerably more than the quote given). Within hours the sensor light back on in the dashboard. Returned to branch but not interested. Told me that it must be a poor connection on the new sensor or a wiring fault that might be expensive to fix. I have seldom experienced a garage that does a job then doesn't show any interest in putting the faults right. Needless to… Read Full Review

Billywhiz8900's Comment

Written on: 16/07/2016

They are a Tyre Company trying to be a Garage with Tyre fitters who are not fully trained mechanics

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Atseuromaster's Comment

Written on: 27/07/2016

Dear Valued Customer

If you can contact our Customer Relations team we can investigate further for yourself.

Please accept our sincerest apologies

ATS Euromaster

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