Kwik Fit Reviews - www.kwik-fit.com

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Latest Reviews

★☆☆☆☆

“Rip Off at Billericay Kwik Fit”

Written on: 19/09/2016 by YoselinBurgess (1 review written)

I was a regular user of my local Kwik fit but started to become suspicious that whenever I took the car in for a tyre ot Mot etc they always managed to find something else wrong. The final straw was when I was told that all brakes needed replacing but luckily for me they are doing a promotion on brake parts at the moment and so it will only be a little over £900 ! I took my car to another dealer to check and was told that there was nothing wrong with the brakes. Two years later and two MOT's… Read Full Review

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★☆☆☆☆

“Complete rip off!!”

Written on: 15/09/2016 by Bethk22 (1 review written)

I am a student who knows very little about car maintenance and therefore took my toyota yaris in for a service in order to keep it in good condition. Despite it passing its MOT a few months previously, kwik fit informed me that all four tyres needed replacing as well as the brake discs and brake pads, amounting to a figure of £650. Shocked by this advise I sought a second opinion from a local mechanic, who informed me that my brakes were in mint condition and whilst two of the tyres may need… Read Full Review

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★☆☆☆☆

“Terrible Service. Do Not Use”

Written on: 02/09/2016 by Impartial1 (1 review written)

I ordered 4 tyres for my vehicle for home fitting and was given a date and asked for the vehicle to be available for the work to be carried out between 09:00 and 17:30. At 16:00 on the day of fitting I was called by the mobile tyre fitter to be told that he was stuck over 200 miles away and that he would be to fit my tyres before 10:00 next day. Well, 10:00 came and went so I called the local depot to be told that my tyres hadn't even arrived at the depot yet. Who was telling lies? Now, I don't… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 01/09/2016 by 221Lewis (1 review written)

I booked an MOT last Tuesday at KwifFit at the Maldon site but their computer wasn't working. However, the receptionist confirmed that he had reserved a slot for me this morning. When I arrived for morning, the appointment wasn't booked on their system. I wasn't impressed with the customer service and advise people to think twice before booking and wasting their time. KwifFit didn't even appologize for their mistake… Read Full Review

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★☆☆☆☆

“Horrendous, won't be back”

Written on: 18/08/2016 by 40fj3 (1 review written)

They lied twice about brakes needing replacement, when these had been recently replaced elsewhere. I had this checked in an independent garage later, which confirmed that brakes were fine. They kept repairing repeatedly failing cooling system without checking for and addressing underlying issues, leading to repeated failures and costly damage to engine (no refund for any of their repairs, they only paid for some of the following engine repairs and servicing after some hassle). They also had… Read Full Review

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★☆☆☆☆

“disgusting customer service WORTHING”

Written on: 08/08/2016 by starburst72 (1 review written)

total lack of customer care , rude off hand manner, zero concern for customer , unable to answer phone ,but excellent at "cutting off" calls!! Unacceptable delays and no communication with customer.Oh and don't ask for staff names and position held in order to put in an official complaint because you won't get any response.....wonder why that would be?? Why wouldn't a staff member want to disclose their position and name? Could it be that they actually knew they were wrong and treated the… Read Full Review

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★☆☆☆☆

“They killed my wheels”

Written on: 04/08/2016 by Dr.Gunsmith (1 review written)

I paid for my tyres to be fitted, they came to my door then it all went wrong, they snapped and destroyed my wheel locking nuts and also broke my only locking key, so could not get my wheels off then told me they don't know how to remove broken shattered locking nuts from my wheels and then told me I had to sort it all out then call them back so they could fit my tyres, they just left me with no help and in a right mess and with a very big problem, took me days to sort out and they had to be… Read Full Review

Dr.gunsmith's Response to Dr.Gunsmith's Review

Written on: 04/08/2016

They should of sorted the problem out and for a company that fit wheels and tyres not to have tools or the know how to fix a problem they caused is a discrace, and to leave me to sort there bad work out, they never even offered to help in any way at all or get expert help, they should be ashamed, they never even offered me any kind of refund or discount for my horrible experience, please go to a company that has the tools and knowledge and customer care for when things go wrong. I call them Shitfitt not kwikfitt.

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Dr.gunsmith's Response to Dr.Gunsmith's Review

Written on: 04/08/2016

They should of sorted the problem out and for a company that fit wheels and tyres not to have tools or the know how to fix a problem they caused is a discrace, and to leave me to sort there bad work out, they never even offered to help in any way at all or get expert help, they should be ashamed, they never even offered me any kind of refund or discount for my horrible experience, please go to a company that has the tools and knowledge and customer care for when things go wrong. I call them Shitfitt not kwikfitt.

Reply to this comment

Dr.gunsmith's Response to Dr.Gunsmith's Review

Written on: 04/08/2016

They should of sorted the problem out and for a company that fit wheels and tyres not to have tools or the know how to fix a problem they caused is a discrace, and to leave me to sort there bad work out, they never even offered to help in any way at all or get expert help, they should be ashamed, they never even offered me any kind of refund or discount for my horrible experience, please go to a company that has the tools and knowledge and customer care for when things go wrong. I call them Shitfitt not kwikfitt.

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★☆☆☆☆

“ Disgraceful Practices , Scaremongering at its best”

Written on: 29/07/2016 by Hailiey24 (1 review written)

I am a time served automotive Technician. i visited Kwick fit as my elderly neighbour had booked his car in for an AC regass online and i took it for him. In the time i was in the centre (around 40 mins) the selling practices i witnessed were just shocking. First of all, i am making the assumption that the majority of people use kwick fit for 1 of 2 reasons. 1)They need to go there as a last resort ie an emergency or other garages are closed. 2) They have no idea about vehicle maintenance… Read Full Review

Dr.gunsmith's Comment

Written on: 04/08/2016

I know a lad that works for them and he told me they get paid for jobs like oil changers and new filters that they don't even do and pocket the cash, this company is a disgrace and needs investigated, my experience is really bad of them my review is ( they killed my wheels) they made a right mess and made me sort it out.

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★☆☆☆☆

“Get ripped off at Kwik fit”

Written on: 21/07/2016 by AlanKeith16 (1 review written)

So wasn't sure if I needed brakes but did need a tyre took car down road to Kwik fit ,was old needed brakes an discs as matter of urgency and a tyre luckily for me was with a friend who had just had brakes and discs replaced on her mini as when quote came through it was very high and my friend phoned the garage where she had had hers done quote was over one hundred pounds cheaper so just had tyre done and booked my car in at garage where my friend went ,imagine my utter disbelief when that… Read Full Review

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★☆☆☆☆

“Completely incompetent! ”

Written on: 07/07/2016 by Soto1946 (1 review written)

Took my car for a standard Mot, I had used Kwik fit previously and had an average experience. Dropped my car off to receive a call 10 minutes later, they couldn't open my boot? I needed to pick up my car it had failed. I told them I didn't really use the boot but maybe it just needed oiling, he said they'd see what they could do (rather reassuring). Yet apparently they could do nothing as yet again I recieved a call it had failed I had to pick up my car and sort the boot that wouldn't open… Read Full Review

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★☆☆☆☆

“BEWARE RIP OFF!!”

Written on: 02/07/2016 by Yuliana400 (1 review written)

Had a MOT and it failed, they said it would cost £350 for it to be fixed then magically said I can do it for £320. So where was that extra £30 going? (In their pockets) We got it fixed else where as they are very over priced. They said bring it back with in 7 days for a free re MOT. 2 days later we take it back to be told we need to pay another £20. So all together we have payed £55 for a MOT. Will not be returning. Dynes in Crayford. It's near the dartford dump before you go under the… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 01/07/2016 by Moriah12 (1 review written)

My elderly parent was in my opinion (and 2 other independent) garages opinion ripped off by Winsford branch… Read Full Review

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★☆☆☆☆

“MOT retest rip off ”

Written on: 30/06/2016 by zqCallahan388 (1 review written)

Failed MOT quoted £202 to fix. Local garage fixed it for £75. Kwick fit then messed me around with excuses why they couldnt retest within 10 days… Read Full Review

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★★★★★

“Longbridge kwikfit”

Written on: 28/06/2016 by abHarris-Alt14 (1 review written)

Hi the manager is a fab guy and all the other lads are fantastic Nothing is too much trouble for them so helpful caring polite and that is down to the manager… Read Full Review

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★☆☆☆☆

“Slowest service ever”

Written on: 27/06/2016 by Salvadorj141 (1 review written)

Arrived to be told there would be 40-60 min wait. 2 1/2 hrs later still waiting. 4 staff sitting around the desk chatting and only one technician on lunch break. Hmmmm underwhelmed and this happened on my last visit too. I won't be visiting kwikfit for Wandsworth again anytime soon… Read Full Review

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★☆☆☆☆

“exhaust rip off”

Written on: 25/06/2016 by JonO'Reilly (1 review written)

3rd time trying to give review. Before I am timed out again. Rubbish service. Fraudulent advice. Couldn't get rid of me quick ly enough after 3 visits for repairs under guarantee. Pensioner, not much money, ripped off. Ringing complaints/customer service on Monday. £660.20paid out for exhaust. Terrible workmanship, terrible parts, completely, fraudulent practice. No concern for me at all. Picked on the wrong person, going to fight them… Read Full Review

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★☆☆☆☆

“Not helpful”

Written on: 07/06/2016 by CiaraGibbons (1 review written)

Visited my local kwik fit in south shields with a slow puncture. Staff were slow and totaly unintrested but eventualy they loooked at my tyre only to tell me it couldnt be repaired and a new tyre would be £85! Unhappy i told them to pump yhe tyre up and refit the wheel to get me the short distance home. Getting home i found my wheel bolts were totaly loose and could be turned by hand, lucky the wheel didnt come off. Next day a local garage repaired tyre for £7. I complained to kwik fit about… Read Full Review

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★☆☆☆☆

“Loose wheels, uninterested staff, Rip off”

Written on: 06/06/2016 by 99Andersen (1 review written)

Visited South Shields branch with a slow puncture only to be told by the uninterested staff that the tyre couldn't be repaired and needed a new tyre at £85! Not happy I told hime to refit wheel and pump tyre up so I could go elsewhere. After leaving and driving home i find my wheel nuts are totally loose and could be turned by hand! Lucky my wheel never fell off! Next day my tyre was easily repaired at local garage of £7. The garage man laughed when i told him "that's Kwik fit". I have since… Read Full Review

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★☆☆☆☆

“Frustrating Incompetence”

Written on: 02/06/2016 by 228Phillips (1 review written)

Utter incompetency to say the list. I booked Full Service and MOT online a number of days in advance. I got at the centre only to be told that the parts for the service were not available. I agreed to bring the car the following day. I called in the morning the following day to ask if they had availability and they told me to bring the car around lunch time. I dropped the car, went back to work only to be called an hour later and told that the parts still were not available. Honestly, how… Read Full Review

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★★★★★

“Easy, quick, efficient, painless MOT”

Written on: 01/06/2016 by Xaltair (1 review written)

Completely forgot that my MOT was due and in a panic booke online at the Lewis Road branch of Kwik Fit. Despite turning up 30 mins later than i had actually booked, the kwik fit team managed to fit me in and the MOT was done within an hour - all OK! I was so relieved - and added to that, despite being stroppy when i arrived due to the misunderstanding about the time, the guys at kwik fit were completely courteous, gave me a cup of tea and were generally calm and professional. No issues with my… Read Full Review

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