Kwik Fit Reviews - www.kwik-fit.com

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Latest Reviews

★☆☆☆☆

“put me on road with two bold tyres ”

Written on: 16/01/2017

One star because I had to, went in to get front repaired in market Harborough told couldn't repair alloy had flat spot ,went to HQ in Kettering absolutely superb repaired tyre no problem then told me back tyres had no tread couldnt believe they let back on road ,could have,got 6 points even worse they put me in danger could have blown out have got photos given Kwik fit a chance to answer before take matter further… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 04/01/2017 by Isis236 (1 review written)

Visited kwik fit Sevenoaks way Orpington for a new tyre. Yes sir leave us the keys and we will replace it and it will be about 20 mins. 1hr 50 mins later I get told tyre was not in stock and to come back tomorrow. Reluctantly I returned the following day waited 2 hrs got so annoyed as did other customers and in the end left without tyre being replaced. The centre is not managed properly whatsoever and the reception is under staffed. I would never use or recommend kwik fit to anyone. How can… Read Full Review

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★☆☆☆☆

“KwikFit - Never again!”

Written on: 29/12/2016 by GrahamShort (2 reviews written)

Arrived at a Birmingham KwikFit garage today at 11.00 am to have an exhaust fitted. At 3.00 pm it still hadn't been put on the ramp. While sitting waiting, I heard the manager answering the phone. "Yes John, bring it round now and I'll look at it." "Hello Carl, just bring it in." "Hi Dave, come straight away." He was putting his mates in front of waiting customers. I gave up after waiting for 4 hours, went to another garage (not KwikFit), had the exhaust fitted within 40 minutes and the bill… Read Full Review

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★☆☆☆☆

“Engine damage after routine service and MOT”

Written on: 23/12/2016 by Tizzywoo (1 review written)

Engine damaged after routine service and car left in bits for 3 weeks unable to even recover it to another garage Booked in for a routine service and MOT, the fuel filter was not correctly fitted and the engine spewed diesel all over itself and disintegrated the alternator belt. The car broke down and I was stranded on the A4 for 5 hours in the freezing cold with no heating as the engine was dead. I got the car recovered to Newbury Kwikfit who did the original service. they kept telling me… Read Full Review

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★☆☆☆☆

“MOT ”

Written on: 22/12/2016 by Miller443 (1 review written)

against my better judgement i took my car to have its MOT at Kwikfit on the 14/11/16 purely for the convenience of its location. it failed. Ok fair enough the cretin at another garage had replace a directional front tyre the wrong way around and a rear tyre that i thought would scrape through was worn more than i thought not wanting to pay their extortionate price's for a tyre and also having no money to payday i declined their offer to replace the tyre. so i re-booked the MOT for today… Read Full Review

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★☆☆☆☆

“Engine damaged after routine service and car left in...”

Written on: 21/12/2016 by Blair281 (1 review written)

Engine damaged after routine service and car left in bits for 3 weeks unable to even recover it to another garage Booked in for a routine service and MOT, the filter was not correctly fitted and the engine spewed diesel all over itself and disintegrated the alternator belt. The car broke down and I was stranded on the A4 for 5 hours in the freezing cold with no heating as the engine was dead. I got the car recovered to Newbury Kwikfit who did the original service. they kept telling me wrong… Read Full Review

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★☆☆☆☆

“Fastest Trick Fit!”

Written on: 18/12/2016

MOT was only £30. Another advantage was the proximity to my residence. Service was inexpensive too, and that's how I was trapped. The MOT test showed that the brakes were bad and needed replacing. There was no reason to disbelieve so I went ahead with the replacement. By the time the service was over, they had already stated what might be wrong with the car the following year. However, I guess I was naive about the situation and returned for another MOT and service the following year. For 4… Read Full Review

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★☆☆☆☆

“They just don't learn their lesson do they? ”

Written on: 17/12/2016 by Lorenzor87 (1 review written)

I have been avoiding this garage because of all the bad press they have had on the media as well as the whistle-blowers whom exposed their pressure selling tactics. I have decided to bite the bullet and use them anyway. The person whom I was in contact with was very friendly which was welcoming. The problem I had with my car is a volatile. Braking system. (which can easily be fixed apparently), the results were every single element that relates to the brake system needed replacement and the… Read Full Review

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★☆☆☆☆

“Never ever ever go to kwik fit”

Written on: 24/11/2016 by vqGriffin-Alt343 (1 review written)

My exhaust started 'blowing' at the weekend. When I looked properly, the exhaust was loose and hanging. I drove it to kwik fit a as they were the closest and I was worried it would come off altogether. They called me and told me that back box to the exhaust had completely snapped, both parts had badly corroded and the catalytic converter section is hard to get and would have to be ordered through. This would cost £586. I contacted the garage across town which I normally use but was too… Read Full Review

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★☆☆☆☆

“Rip off - paid double the cost of anywhere else”

Written on: 14/11/2016 by black2black (1 review written)

I want to make sure that everyone is aware that Kwik-Fit charge twice the cost of any other garage for the replacement of brake discs and brake pads for the same work. The reason for this according to the manager at Kwik-Fit is that they offer a ‘Lifetime Guarantee’ which means they charge double the price for the same work, so you have the added ‘benefit’ of paying twice for future replacement of brakes now rather when the brakes actually need replacing. I visited the Dartford Branch… Read Full Review

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★☆☆☆☆

“Replacing parts that do not require renewing”

Written on: 29/10/2016 by BryanBenton384 (1 review written)

As a senior citizen living in Kent for two years I used the local Kwik Fit and each year when undertaking the MOT test they said parts needed replacing costing between £300-£500 which I found particularly unusual when I am a low mileage user. The third year took the car to a small back street garage who passed the car for MOT without any repairs. I have since spoken to a mechanic at a small independent garage who confirms that some large garages do charge for unwanted repairs. I will never… Read Full Review

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★★☆☆☆

“Company Car or Private Car- 3mm becomes 2mm”

Written on: 16/10/2016 by Treadcarefully (1 review written)

Having been a company car driver for more than 20 years and a private car driver for 1 year, there is a big difference in how they measure tyre depth. When I drove a company car, thy would not change a tyre until it was well below 2mm, they would regularly tell me to come back in 1000 miles, and this would go on 2 or 3 times. I recently took my privately owned vehicle, which needed 1 tyre, the other front tyre was till had another 2000 to 3000 miles of tread, shortly after one of the tyres had… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 12/10/2016 by Angelical470 (1 review written)

I was left speechless with the inaccuracy of information and the very unprofessional service I received from Kwik Fit, Market Street, Aberdeen. The mechanic called & said that due to my car failing the MOT, it would cost £1100 to fix but they could do a deal that day and replace it for £900. I had to ask him three times what exactly it had failed on as he would not verify the details. He eventually confirmed that it had failed on the following 4 items; full brake pipes, brake pads at the… Read Full Review

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★☆☆☆☆

“Nothing quick about KwikFit”

Written on: 10/10/2016 by KamrynMcCain (1 review written)

Why do major lease companies use kwikfit. Every time I need tyres replacing it turns out to be at least a 90 minute wait with no explanations as to why there's a delay. Staff are unprofessional and would rather pop out to the shops or stand around smoking!!! … Read Full Review

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★☆☆☆☆

“Motability please change your contract”

Written on: 01/10/2016 by cpBroussard409 (1 review written)

If you are a motability customer you will know that you are obligated to go to this company under the terms of your contract with motability, unfortunately I have had to use Kwik fit on many occasions over the last 10years and each time without fail they provide long waiting times even when you have booked an appointment, unusual stock issues with tyres of a standard type and very bad customer services. I have tried to use different depots but the norm is bad customer service and long waiting… Read Full Review

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★☆☆☆☆

“Rip Off at Billericay Kwik Fit”

Written on: 19/09/2016 by YoselinBurgess (1 review written)

I was a regular user of my local Kwik fit but started to become suspicious that whenever I took the car in for a tyre ot Mot etc they always managed to find something else wrong. The final straw was when I was told that all brakes needed replacing but luckily for me they are doing a promotion on brake parts at the moment and so it will only be a little over £900 ! I took my car to another dealer to check and was told that there was nothing wrong with the brakes. Two years later and two MOT's… Read Full Review

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★☆☆☆☆

“Complete rip off!!”

Written on: 15/09/2016 by Bethk22 (1 review written)

I am a student who knows very little about car maintenance and therefore took my toyota yaris in for a service in order to keep it in good condition. Despite it passing its MOT a few months previously, kwik fit informed me that all four tyres needed replacing as well as the brake discs and brake pads, amounting to a figure of £650. Shocked by this advise I sought a second opinion from a local mechanic, who informed me that my brakes were in mint condition and whilst two of the tyres may need… Read Full Review

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★☆☆☆☆

“Terrible Service. Do Not Use”

Written on: 02/09/2016 by Impartial1 (1 review written)

I ordered 4 tyres for my vehicle for home fitting and was given a date and asked for the vehicle to be available for the work to be carried out between 09:00 and 17:30. At 16:00 on the day of fitting I was called by the mobile tyre fitter to be told that he was stuck over 200 miles away and that he would be to fit my tyres before 10:00 next day. Well, 10:00 came and went so I called the local depot to be told that my tyres hadn't even arrived at the depot yet. Who was telling lies? Now, I don't… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 01/09/2016 by 221Lewis (1 review written)

I booked an MOT last Tuesday at KwifFit at the Maldon site but their computer wasn't working. However, the receptionist confirmed that he had reserved a slot for me this morning. When I arrived for morning, the appointment wasn't booked on their system. I wasn't impressed with the customer service and advise people to think twice before booking and wasting their time. KwifFit didn't even appologize for their mistake… Read Full Review

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★☆☆☆☆

“Horrendous, won't be back”

Written on: 18/08/2016 by 40fj3 (1 review written)

They lied twice about brakes needing replacement, when these had been recently replaced elsewhere. I had this checked in an independent garage later, which confirmed that brakes were fine. They kept repairing repeatedly failing cooling system without checking for and addressing underlying issues, leading to repeated failures and costly damage to engine (no refund for any of their repairs, they only paid for some of the following engine repairs and servicing after some hassle). They also had… Read Full Review

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