Savastore Reviews

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Latest Reviews

★☆☆☆☆

“DO NOT BUY FROM THESE COWBOYS”

Written on: 11/04/2012 by Swindle motors ltd (1 review written)

YOU HAVE BEEN WARNED, if you read this and other reviews then its you own fault, buoght some ram for my laptop which never arrived, what a surprise no answer to my emails...waste of time phoning...just another cowboy outfit. Will never buy from again, and will have to get my credit card company to do a chargeback, buch of idiots. Stick to the better stores like Ebuyer, Scan and Aria. I spend thousands with these companys repairing and building laptops and PC's so its their loss!!!… Read Full Review

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Quantium's Response to Swindle motors ltd's Review

Written on: 10/01/2013

I suspect that this is because of their choice of delivery company. The use Interlink Express. Read the review of Interlink Express on this site and you will see what I mean.

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★☆☆☆☆

“Items rarely in stock, but they do not tell you this....”

Written on: 14/01/2010

Items rarely in stock, but they do not tell you this. Unable to honour delivery time. Extremely unhelpful and impolite staff (probably because customers are rarely happy with them). Buying anything from them could only be described as painful… Read Full Review

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Quantium's Comment

Written on: 10/01/2013

I think their problem may well be poor communication. Some of these on line shops will use email and answer emails promptly. Savastore use a web form, and one has no idea as to whether anyone reads it. The telephone is useless with most companies. They filled my order within three days which isn't bad, but Interlink Express won't deliver it from their local depot, although we get lots of deliveries from other companies.

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☆☆☆☆☆

“Ordered items advertised as in stock turned out to be...”

Written on: 14/08/2008 by Rojo (2 reviews written)

Ordered items advertised as in stock turned out to be out of stock. Wasn't informed about this. Only found out on enquiring a week later when nothing had arrived. Customer service seemed unhelpful… Read Full Review

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★★★☆☆

“On Monday I placed an order with them for an Acer...”

Written on: 14/01/2007 by nlel (2 reviews written)

On Monday I placed an order with them for an Acer 5633WLMI Notebook at £492 excluding VAT + £4.65 + £13.99 delivery. Then I decided to cancel as I saw a model with the Geforce Go 7300 for £557 excluding VAT.

So I phoned them, and after 20 minutes or so, I got through to a lady who said my order had already been cancelled as the address was not authorised (then I remembered I hadn't changed my credit card address to reflect my new address).

So I then reordered with my old address, as the… Read Full Review

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Pannywagon1's Response to nlel's Review

Written on: 15/01/2007

I used to work for an online retailer when I first left university, and the moral of this story is to make sure you know what you want before you order. It is also standard practice to ship goods to the cardholder's registered address, and terms and conditions almost always make this clear.

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Quantium's Response to nlel's Review

Written on: 10/01/2013

20 minutes waiting on the telephone. Don't use companies that won't interact by email.

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Nlel's Response to nlel's Review

Written on: 16/01/2007

Sometimes though it is necessary to contact the retailer. The fact that its nigh on impossible to have any sort of communication with Savastore via email makes it that little bit more frustrating and time consuming, as you have to wait for a reply which never comes, which is annoying. Email is the first thing you try in this day and age when trying to contact an online retailer, but I have found the best way to contact Savastore is by phone. You can't be ignored, but you have to hold for 20 - 30 minutes @ 10p per minute. The only way of contacting them by email is to get the direct email address of one of their more senior staff. That seems to result in a response.

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☆☆☆☆☆

“I ordered a cordless dual dect/VOIP phone from...”

Written on: 30/12/2006 by mscongeniality (3 reviews written)

I ordered a cordless dual dect/VOIP phone from Savastore, which was due to be in stock in 1 - 2 weeks. I placed the order, then I happened to go onto the site about a week later to check to see if it was in stock yet.

The order had been cancelled. No explanation whatsoever, and no email was sent to me to inform me that the order had been cancelled. The product was still listed on the site, and I had no clue whatsoever as to what the problem might be.

I was rather annoyed because they would… Read Full Review

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Guibbe's Response to mscongeniality's Review

Written on: 04/01/2007

I totally agree with your comment. Savastore really don't know what customer service is. They think that having a very low price will make customers go to them.

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☆☆☆☆☆

“I bought a laptop from this company and returned it...”

Written on: 13/12/2006 by charlespc (1 review written)

I bought a laptop from this company and returned it after a few days because it was faulty. I have been battling for 8 weeks to get my money back. Do not even think about buying from them… Read Full Review

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★★★★☆

“I ordered a DVD Recorder and some DVDs. There was a...”

Written on: 12/12/2006 by caldarvan (1 review written)

I ordered a DVD Recorder and some DVDs. There was a slight delay in delivery so I phoned customer Service (who were easy to contact) and they dispatched my DVD Recorder as they were waiting for stocks of the DVDs I had ordered. Recorder came promptly with City Link which I could track on their website… Read Full Review

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★★★★☆

“Savastore is a good store. I am surprised at the...”

Written on: 19/10/2006 by steveisindahouse (1 review written)

Savastore is a good store. I am surprised at the amount of negative reviews. They offer good prices, and both my brother and I have used them for about 2 years. We have never had a problem with customer services or delivery. A lot of items tend to be out of stock, but I have found that if you filter search for in stock items, then there are no problems… Read Full Review

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Rojo's Response to steveisindahouse's Review

Written on: 14/08/2008

Searching on in stock items makes no difference. I have ordered items listed as in stock, only to find out a week later that they actually weren't. On checking the website, it was still listed as in stock when I'd been told it wasn't.

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★☆☆☆☆

“Savastore has cheap prices. When in stock, usually...”

Written on: 21/08/2006 by Allan Craddock (1 review written)

Savastore has cheap prices. When in stock, usually arrives the next day. When not in stock you don't know when it will arrive. As you can see, I've spent an awful lot with them but of late are getting more & more annoyed with the service. They refuse to answer emails and when you do manage to get through on the phone, they cut you off if they don't know what to do. I ordered 2 things last week, one arrived the next day. The second item, even though it was said to be in stock when I ordered it… Read Full Review

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☆☆☆☆☆

“I am building a PC from scratch, and the Savastore web...”

Written on: 16/08/2006 by stiak (3 reviews written)

I am building a PC from scratch, and the Savastore web site has the cheapest prices I could find on the web for the majority of the items I needed.

Unfortunately, they won't deliver directly to my work address. The courier company won't deliver to my work address after a failed delivery, unless Savastore tell them to, even if I have the attempted delivery cards and proof of identity. I am waiting to see if Savastore will tell them to deliver to my work address, but I doubt it (even after I… Read Full Review

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☆☆☆☆☆

“I sent continual emails and Savastore never answered...”

Written on: 10/08/2006 by rickky123456 (1 review written)

I sent continual emails and Savastore never answered many of them, nor do you ever speak to there customer service. I was in a no win situation, a broken printer and Lexmark told me to phone Savastore to sort it out but they're impossible to contact. After 20 or so emails I eventually got my money back two months later. So by saving money I ended up with a frustrating time… Read Full Review

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☆☆☆☆☆

“I will avoid this firm like the plague from now on. I...”

Written on: 27/07/2006 by johnward (2 reviews written)

I will avoid this firm like the plague from now on. I may pay more with Currys, Comet etc, but I always got good service and no hassle. The LCD TV I purchased failed. I was forced to contact Sharp Uk… Read Full Review

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★☆☆☆☆

“Though bargains on Savastore may tempt you into making...”

Written on: 15/07/2006 by rutvij (1 review written)

Though bargains on Savastore may tempt you into making a purchase from them over others, resist temptations to buy. You may end up the value of that bargain in the returns postage, national rate phone calls and wasted time.

I assure you spending a few pounds extra will definitely be worth it in an another store, do not buy from this store especially technical items.

I have had my product manuals stained even though I purchased it new - something to think about on how this firm… Read Full Review

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☆☆☆☆☆

“Apart from when taking an order, it's immpossible to...”

Written on: 13/06/2006 by jcoryan (1 review written)

Apart from when taking an order, it's immpossible to get hold of any Savastore customer sevice representatives. After sales service is the worst experienced ever. Do not and I request, do not consider shopping with Savastore, I am very disappointed that they advised me on compatibility of a product but now deny any responsibility on advice. Also are charging me 25% restocking fee, let alone the money I paid to the national customer service number, 27 minutes wait and finally gave up… Read Full Review

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★★☆☆☆

“If you run into trouble with any of the Savastore...”

Written on: 04/06/2006 by ariskk (1 review written)

If you run into trouble with any of the Savastore goods you ordered...better throw it to the garbage and buy a new one again. From the components I ordered, they delivered me 1GB DDR333 ram instead of 1GB DDR400, and also that one had problems. I asked them to replace it and it has been 1 month and I still wait for a post paid label. I contacted them by email 3-4 times, they ignored me most of the time and when they finally replied, they promised me that they send the post paid label but I am… Read Full Review

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★☆☆☆☆

“By the time you add on the cost of the return bus and...”

Written on: 02/05/2006 by greenteabag (1 review written)

By the time you add on the cost of the return bus and train ticket to collect from the depot you might aswell have gone to the high street… Read Full Review

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★★★★☆

“I order all electronic goods from savastore. This is...”

Written on: 13/04/2006 by drummer211190 (1 review written)

I order all electronic goods from savastore. This is the first place i look and the first place you should look. Ive used them for 2 years and only encountered 2 problems. The first was when i ordered a PC case. The delivery was very fast as per usual with savastore but it arrived damaged. The courier amtrak had droped the package resulting in the case becoming distorted and breaking the power supply (the later result caused my next problem) I did not send it back because i was able to rectify… Read Full Review

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☆☆☆☆☆

“Ordered a peripheral for Microsoft Simulator on dec...”

Written on: 04/03/2006 by johnjim (1 review written)

Ordered a peripheral for Microsoft Simulator on dec '05...66 days later I am still waiting for it (March 04th 2006). I have emailed Savastore countless times and received poor responses, as if trying to stall me.

Although they advertise great prices, the stock is not in - I have heard it from other people too.

I love shopping online - I do it all the time however don't waste your time or money using this company it will not pay off either way… Read Full Review

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☆☆☆☆☆

“Savastore - Go elsewhere. ”

Written on: 09/02/2006 by planner (3 reviews written)

Savastore - Go elsewhere.
Bought a motherboard from them. Sold with having damaged packaging only. When I finally got the Mobo, it had obviously been returned from a previous buyer as the mounting bracket for the heatsink had been broken. I had to purchase a Zalaman fan unit which uses their own proprietry mountings at a cost of £23. When I wrote to Savastore, their response was... tough… Read Full Review

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☆☆☆☆☆

“Savastore's customer service is appalling. I have...”

Written on: 29/01/2006 by vcastela (1 review written)

Savastore's customer service is appalling. I have returned a faulty drive, and they have had it for 4 months (confirmed on their web site), and they haven't given me either my money back or a replacement drive. They have my money and my drive and do not answer emails regarding this. Going through with legal action is complicated and possibly expensive, but I guess I have no other option, as they must simply wait for customers to give up on their money… Read Full Review

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