The Third Space, Soho Reviews

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Latest Reviews

“The worse gym in London ”

★☆☆☆☆

written by Juliana139 on 31/10/2016

You have no space to breath in CW! The training area is busy, the stretching area is busy, the changing room is not big enough. If you need to use a gym at peak hours this is the worse.

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“love it”

★★★★★

written by on 24/01/2014

this gym is totally up my alley! I was worried at first because I generally have always felt so awkward and self conscious in gyms, but everyone is so friendly here I love it. Lots of wicked classes and lovely trainers. My only complaint is some of the other members are ridiculously snobby and rude, but I have made some good friends and I have so much fun gymming with them now.

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Cancelled's Comment

Written on: 26/01/2014

Find it strange that you can 'love it' when the members are snobby and rude. Yet you say everyone is soo friendly. Sounds like a member of staff who is only in touch with other employees and 'lovely trainers'.

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Maddy82's Comment

Written on: 27/01/2014

sounds like you don't have anything nice to say. I said "some" are rude, not all! I have made friends with other members who enjoy it as much as I do; obviously you haven't had the pleasure.

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“The most disrespectful staff”

★☆☆☆☆

written by on 23/01/2014

I would not recommend the Marylebone gym as the staff are a law unto themselves. I was prevented from entry and harassed about a debt for two session which had already been paid for. I provided proof that the sessions had been paid for and got no apology. I booked sessions where the trainer did not bother to turn up on three occasions and there was no replacement. I was charged a late cancellation fee when I had in fact cancelled. On complaining, my membership was cancelled with no refund. This is a gym that is only interested in taking your money and the staff have no respect for their obligations to the client after payment. They all have massive egos and no manners. It is impossible to speak to anyone above the actual gym managers so that there is no recourse for you to complain - it is blocked. Beware!

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“Sorry I joined rude bad management shocking for the...”

★☆☆☆☆

written by on 23/10/2013

Sorry I joined rude bad management shocking for the price we are paying. Do not join.

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Cancelled's Comment

Written on: 26/01/2014

I agree. It seems like the gym is purely for the staff and management. For them the members are a nuisance and are only needed for the money. They want your membership fee but harbour jealousy towards members and take off on power trips towards the paying clients.

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“Do not use this gym, exclusive my back side”

★☆☆☆☆

written by on 15/04/2013

For those who are looking at an gym, please do not use this gym. Here are the reasons for this: 1. The gym classes it's self as exclusive, do not believe this. The gym at best is above average and only due to the different equipment available. Many gyms are beginning to have all this equipment but less cost. 2. Once you have signed on the dotted line, you have a 3 month period if you decided not to go no more. Nearly all other gyms have 1 month period to leave. 3. The cost to go per month if not under an corporate membership, costs £130. For that you should be getting the best equipment, best trainers, etc. Gyms now are ranging between £20-£40 per month and you get the same things unless the equipment you want is not always used in gyms. 4. Trainers, some of them think they are superstars or people are led to believe they are these world class instructors but again you can get trainers in normal gyms with the same experience and plus you are not getting rip off with the charges they give to people. Many of them do not even help normal customers if they are doing something wrong and only care about their clients. They even sit around on their iPads or moaning to their clients or even worse talking about other customers using the gym. 5. Management, from what I have heard from other people and also to the comment below, their policy needs changing. If you have an complaint about the gym, trainer, etc, they would change the issue around and then push you out of the door. I could go on about this gym but I would stay clear of it. This gym is really for people who wants to spend and willing to have wool covering their eyes with this place.

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“discrimination by Third Space management”

★☆☆☆☆

written by on 06/12/2012

My favorite shirt was ruined by a faulty hanger at the Third Space. I complained to the manager on duty about the incident. He told me that he did not know what to do about that. I suggested he invest some time in experiencing services of any premium brand that the Third Space claims to be in order to figure out how to treat customers. In response he sent me an email saying that with the blessing of the CEO of the gym, he terminates my membership for complaining to them how they run the gym. Think they over flexed their muscles. Melanie Cantor publicist is tweeting about the ridiculous way the Third Space treats customers. All that on the heels of the Third raising fees again for the premium services. Do not waste your money on this establishment.

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“It's what it says on the tin”

★★★★☆

written by on 10/11/2012

I think most of the reviews I've read are unfair and give a distorted view of the club. It is expensive but you get what you pay for. The classes are excellent. There is such a great range of classes, and class sizes are small. The trainers I've got to know are all very friendly and professional. The staff are very respectful of members' space, they are super polite and professional. The equipment is good and changed regularly. There might be the odd niggle but on balance you would expect that anywhere. If you want a really good modern environment to train in then this is a good place.

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“THIRD SPACE”

★☆☆☆☆

written by bc4780 on 08/08/2012

Air con broke 3 times i emailed the GM to complain no response rude staff dont waste your money.

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“Rudness”

★☆☆☆☆

written by on 19/11/2011

I've never seen such a bad attitude in a gym, trainers are ridiculously rude and inpolite. Everybody treats you like if they were the ones paying you. Worst experience ever. Even cheap small gyms are better than this.

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Guest's Comment

Written on: 18/04/2012

Totally agree, the management of the third space need lessons "how to be polite or how to treat people in the service industry".

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Cancelled's Comment

Written on: 24/01/2014

The problem starts at the top. The CEO has no interest whatsoever in client opinion or complaints. Just out to make money. The management has no training in customer service or respect for clients who are paying their wages!

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“Bad news”

★☆☆☆☆

written by on 16/11/2011

Truly nasty management in my opinion. I never write reviews but these muppets got under my skin like no other service I've ever received ever.

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“High price, appalling service, even worse attitude”

★☆☆☆☆

written by Miket66 on 19/10/2011

Every bad review you have read describing the horrible attitude of the staff and management at Third Space rings true. It's one of the most expensive gyms out there but you have to suck up the bad attitude in every dealing youhave with them. They love themselves but they couldn't give a monkey's about the clients. It's one of those places where the staff are in a clique and they don't care about the customers. We cancelled all our corporate memberships after they cancelled a key part of their agreed service to us - and then tried to make us continue paying. Find somewhere cheaper and better!

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“They label themselves as a premier club, however they...”

★☆☆☆☆

written by on 24/03/2011

They label themselves as a premier club, however they only charge premier. The service is horrible, there are no machines, and the overall attitude of the staff is awful, very snobby ! HORRIBLE PLACE. goto fitness first on baker street much better atmosphere, staff and value for money !

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Guest's Comment

Written on: 03/05/2012

Is this review in regard to the Soho or Marylebone branch of TTS? As the Marylebone branch only opened in April I am guessing this is Soho. Soho to Baker Street is a fair way to travel for a gym in my view!

I hate to be cynical but was this comment written by an employee at FF by any chance?

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“I have been a member for 18 months and it suits me as...”

★★☆☆☆

written by on 11/03/2011

I have been a member for 18 months and it suits me as I do not need any support from the staff as I am experienced and know what I am doing. I have been a member of other clubs and they all have their shortcomings. Nowhere is or can be perfect. On the negative side, the sauna in the men's changing rooms is disappointing as it has not been switched on when I want to use it and when I press the alarm button it takes at least ten minutes for someone to attend. I have made comments to the reception desk but it does not seem to reach the people who presumably manage the club. I have even carried out my own investigating in an effort to understand why the sauna was not working and it is down to lack of staff training or incompetence. Either way as a consumer I do not get my sauna. I am happy to report that it has worked for the last ten consecutive days. Keep it up! This is my only concern and yes, the dispensers in the showers are sometimes dry which, again is either lack of staff training or incompetence. Generally, it suits me and I know that they do invest in new equipment and refurbishment and have a varied timetable. All in all, I like the club, and I would have to get seriously p****d off to change knowing that all clubs have issues, even the most exclusive ones!!!

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“Worst gym experience I have ever had. I've been a...”

★☆☆☆☆

written by on 21/01/2011

Worst gym experience I have ever had. I've been a member here for almost a year and I will not be renewing my contract. I don't know where to start. The staff are incredibly incompetent and rude. Customer service is a joke. They basically sell you a very expensive membership and once they have you under contract do absolutely nothing to help or make sure you're happy. I have complained numerous times, calmly, diplomatically but they never get back to you. I spent a half hour in the office speaking to the floor manager nicely and calmly regarding some of the issues I had experienced in the club she seemed quite understand and told me that I was totally right and somebody would call me or email me soon. It never happened.

I recently booked a few personal training sessions at 60.00 pounds an hour thinking I would train with someone a few times a week for a few months I was ready to buy 20 sessions - THANK GOD I DIDN'T. On Both occasions the trainer showed up 15 mins late and left after 45 minutes - charging me for the full hour. He talked to other people through out our whole workout and left me basically to do the weights on my own. At one point I asked him how many reps I had done and he said " Oh sorry where are we at, again? " WHAT A JOKE!

The staff have no sense of humility or concern for your comfort or satisfaction. The receptionists are snappy and cold.

The change rooms are over crowded and not up to par for being the most expensive health club in London.

The gym has often been closed or shut randomly and suddenly for water problems or electric problems. And no talk of reimbursement of days fees. They just send out a text the morning of.

The owner of the gym is a complete moron also. And rude at that.

After many a happy experience at other health clubs before coming to London from the states, I have to say this is handsdown not only the worst, most upsetting experience with a gym but also ironically, the most expensive. I don't mind paying for something that's worth it but this gym just infuriates me.



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“Membership just came to an end, and not renewing. ...”

★★☆☆☆

written by on 24/08/2010

Membership just came to an end, and not renewing. Showers don't work, they don't keep the soap dispensers filled, steam room doesn't work, running machines don't work, and most of the staff don't care. To be fair, though, the reception staff are always friendly, so there is some improvement. But most of all - and here goes the unique selling point - the beautiful people have all moved on and have been replaced with cut-price David Brent office corporate membership people. Watch out for the giant cans of spray deodorant! Shame, though, since it could be a brilliant gym if they replaced the managers.

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“The Third Space has gone thorugh it's rough times, but...”

★★★★☆

written by on 16/04/2010

The Third Space has gone thorugh it's rough times, but in my experience, as soon as I have made a complaint or raised a concern they have already had plans on the way to rectify the situation and explained any reasons why it happened in the first place etc.

Since the older reviews, all the resistance equipment has been replaced, the male change area extended apparently, and the ladies shower ceiling has now been replaced- and without even closing the area off to members. No it didn't look very nice for few days, but it was way better than not being able to shower at all at the gym for a few days!

The receptionists are very smiley and only times I haven't been greeted, is when they're being shouted at by rude members for something that isn't their fault to start with?! As for the Personal trainers, well their strength lies in exactly that- that is what they are qualified to do, so they concentrate on their training and their clients so customer service may not be their strong point I'll admit; but if you book in a free induction, you have their attention to yourself for an hour?!

Classes have different levels, so if you attend a level 3 class the instructor is most likely not going to ask for injuries or insrtuctions because you should already know!

I think some reviews are written with a one sided view and not even trying to see it from a business perspective. Where else can you pay one fee for access to a pool, climbing wall, boxing ring, free classes, all the training equipment you need as well steam and sauna?!

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“If whomever owns the 3rd Space Gym has any pride at...”

★☆☆☆☆

written by on 11/01/2010

If whomever owns the 3rd Space Gym has any pride at all they should sack every member of their rude and unhelpful staff, and start again. I've never paid so much for the 'priviledge' of being a member where you are treated with such hostility and blatent dis-interest.

I'd read about this gym for a number of years and thought I'd treat myself having previously been a member at Cannons and Holmes Place. What a waste of money. Currently trying to get an appointment with a personal instructor which seems to be impossible - every time you complain they give you a 'personal training session' as compensation. Problem is, the trainers are then never available.

Dirty, horrible environment. Much better off joining a cheap gym with good equipment and paying for any extras you need.

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“This gym has gone downhill so much since it first...”

★★☆☆☆

written by on 17/02/2009

This gym has gone downhill so much since it first opened that after years of denying and trying to live with its shortcomings I will give in and give up to defend this place and look for a different venue. Many might still be impressed by the shiny looks of the interior, but be aware there is more to it and it is by no means any better then an average gym. Due to its massive difference in pricing one dares to hope it would be better here.

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“I've been a member of The Third Space for three years...”

★★★★★

written by bournet on 06/08/2008

I've been a member of The Third Space for three years and can honestly say it's the best of the bunch. Slightly more expensive than others in the area but it compensates for that by offering an atmosphere that's far friendlier and more codusive to working out than any other I've used (try going along during their DJ spinning sessions - they have a live DJ pumping out sounds from their glass floor).

Check out their virtual tour at www.thethirdspace.com to see what I mean.

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“A place where people think that the more they pay, the...”

☆☆☆☆☆

written by nitramioo on 13/04/2008

A place where people think that the more they pay, the better the results. I get better results from battered dumbells and a steep hill at the local golf course.

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