The Third Space, Soho Reviews

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★★☆☆☆
2.0 / 5
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Latest Reviews

★★★★★
The Third Space, Soho

“love it”

Written on: 24/01/2014

this gym is totally up my alley! I was worried at first because I generally have always felt so awkward and self conscious in gyms, but everyone is so friendly here I love it. Lots of wicked classes and lovely trainers. My only complaint is some of the other members are ridiculously snobby and rude, but I have made some good friends and I have so much fun gymming with them now… Read Full Review

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Cancelled's Comment

Written on: 26/01/2014

Find it strange that you can 'love it' when the members are snobby and rude. Yet you say everyone is soo friendly. Sounds like a member of staff who is only in touch with other employees and 'lovely trainers'.

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Maddy82's Comment

Written on: 27/01/2014

sounds like you don't have anything nice to say. I said "some" are rude, not all! I have made friends with other members who enjoy it as much as I do; obviously you haven't had the pleasure.

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★☆☆☆☆
The Third Space, Soho

“The most disrespectful staff”

Written on: 23/01/2014

I would not recommend the Marylebone gym as the staff are a law unto themselves. I was prevented from entry and harassed about a debt for two session which had already been paid for. I provided proof that the sessions had been paid for and got no apology. I booked sessions where the trainer did not bother to turn up on three occasions and there was no replacement. I was charged a late cancellation fee when I had in fact cancelled. On complaining, my membership was cancelled with no refund… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“Sorry I joined rude bad management shocking for the...”

Written on: 23/10/2013

Sorry I joined rude bad management shocking for the price we are paying. Do not join… Read Full Review

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Cancelled's Comment

Written on: 26/01/2014

I agree. It seems like the gym is purely for the staff and management. For them the members are a nuisance and are only needed for the money. They want your membership fee but harbour jealousy towards members and take off on power trips towards the paying clients.

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★☆☆☆☆
The Third Space, Soho

“Do not use this gym, exclusive my back side”

Written on: 15/04/2013

For those who are looking at an gym, please do not use this gym. Here are the reasons for this: 1. The gym classes it's self as exclusive, do not believe this. The gym at best is above average and only due to the different equipment available. Many gyms are beginning to have all this equipment but less cost. 2. Once you have signed on the dotted line, you have a 3 month period if you decided not to go no more. Nearly all other gyms have 1 month period to leave. 3. The cost to go per month if… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“discrimination by Third Space management”

Written on: 06/12/2012

My favorite shirt was ruined by a faulty hanger at the Third Space. I complained to the manager on duty about the incident. He told me that he did not know what to do about that. I suggested he invest some time in experiencing services of any premium brand that the Third Space claims to be in order to figure out how to treat customers. In response he sent me an email saying that with the blessing of the CEO of the gym, he terminates my membership for complaining to them how they run the gym… Read Full Review

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★★★★☆
The Third Space, Soho

“It's what it says on the tin”

Written on: 10/11/2012

I think most of the reviews I've read are unfair and give a distorted view of the club. It is expensive but you get what you pay for. The classes are excellent. There is such a great range of classes, and class sizes are small. The trainers I've got to know are all very friendly and professional. The staff are very respectful of members' space, they are super polite and professional. The equipment is good and changed regularly. There might be the odd niggle but on balance you would expect… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“THIRD SPACE”

Written on: 08/08/2012 by bc4780 (1 review written)

Air con broke 3 times i emailed the GM to complain no response rude staff dont waste your money… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“Rudness”

Written on: 19/11/2011

I've never seen such a bad attitude in a gym, trainers are ridiculously rude and inpolite. Everybody treats you like if they were the ones paying you. Worst experience ever. Even cheap small gyms are better than this. … Read Full Review

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Guest's Comment

Written on: 18/04/2012

Totally agree, the management of the third space need lessons "how to be polite or how to treat people in the service industry".

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Cancelled's Comment

Written on: 24/01/2014

The problem starts at the top. The CEO has no interest whatsoever in client opinion or complaints. Just out to make money. The management has no training in customer service or respect for clients who are paying their wages!

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★☆☆☆☆
The Third Space, Soho

“Bad news”

Written on: 16/11/2011

Truly nasty management in my opinion. I never write reviews but these muppets got under my skin like no other service I've ever received ever… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“High price, appalling service, even worse attitude”

Written on: 19/10/2011 by Miket66 (1 review written)

Every bad review you have read describing the horrible attitude of the staff and management at Third Space rings true. It's one of the most expensive gyms out there but you have to suck up the bad attitude in every dealing youhave with them. They love themselves but they couldn't give a monkey's about the clients. It's one of those places where the staff are in a clique and they don't care about the customers. We cancelled all our corporate memberships after they cancelled a key part of their… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“They label themselves as a premier club, however they...”

Written on: 24/03/2011

They label themselves as a premier club, however they only charge premier. The service is horrible, there are no machines, and the overall attitude of the staff is awful, very snobby ! HORRIBLE PLACE. goto fitness first on baker street much better atmosphere, staff and value for money !… Read Full Review

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Guest's Comment

Written on: 03/05/2012

Is this review in regard to the Soho or Marylebone branch of TTS? As the Marylebone branch only opened in April I am guessing this is Soho. Soho to Baker Street is a fair way to travel for a gym in my view!

I hate to be cynical but was this comment written by an employee at FF by any chance?

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★★☆☆☆
The Third Space, Soho

“I have been a member for 18 months and it suits me as...”

Written on: 11/03/2011

I have been a member for 18 months and it suits me as I do not need any support from the staff as I am experienced and know what I am doing. I have been a member of other clubs and they all have their shortcomings. Nowhere is or can be perfect. On the negative side, the sauna in the men's changing rooms is disappointing as it has not been switched on when I want to use it and when I press the alarm button it takes at least ten minutes for someone to attend. I have made comments to the… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“Worst gym experience I have ever had. I've been a...”

Written on: 21/01/2011

Worst gym experience I have ever had. I've been a member here for almost a year and I will not be renewing my contract. I don't know where to start. The staff are incredibly incompetent and rude. Customer service is a joke. They basically sell you a very expensive membership and once they have you under contract do absolutely nothing to help or make sure you're happy. I have complained numerous times, calmly, diplomatically but they never get back to you. I spent a half hour in the office… Read Full Review

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★★☆☆☆
The Third Space, Soho

“Membership just came to an end, and not renewing. ...”

Written on: 24/08/2010

Membership just came to an end, and not renewing. Showers don't work, they don't keep the soap dispensers filled, steam room doesn't work, running machines don't work, and most of the staff don't care. To be fair, though, the reception staff are always friendly, so there is some improvement. But most of all - and here goes the unique selling point - the beautiful people have all moved on and have been replaced with cut-price David Brent office corporate membership people. Watch out for the… Read Full Review

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★★★★☆
The Third Space, Soho

“The Third Space has gone thorugh it's rough times, but...”

Written on: 16/04/2010

The Third Space has gone thorugh it's rough times, but in my experience, as soon as I have made a complaint or raised a concern they have already had plans on the way to rectify the situation and explained any reasons why it happened in the first place etc.

Since the older reviews, all the resistance equipment has been replaced, the male change area extended apparently, and the ladies shower ceiling has now been replaced- and without even closing the area off to members. No it didn't look… Read Full Review

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★☆☆☆☆
The Third Space, Soho

“If whomever owns the 3rd Space Gym has any pride at...”

Written on: 11/01/2010

If whomever owns the 3rd Space Gym has any pride at all they should sack every member of their rude and unhelpful staff, and start again. I've never paid so much for the 'priviledge' of being a member where you are treated with such hostility and blatent dis-interest.

I'd read about this gym for a number of years and thought I'd treat myself having previously been a member at Cannons and Holmes Place. What a waste of money. Currently trying to get an appointment with a personal instructor… Read Full Review

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★★☆☆☆
The Third Space, Soho

“This gym has gone downhill so much since it first...”

Written on: 17/02/2009

This gym has gone downhill so much since it first opened that after years of denying and trying to live with its shortcomings I will give in and give up to defend this place and look for a different venue. Many might still be impressed by the shiny looks of the interior, but be aware there is more to it and it is by no means any better then an average gym. Due to its massive difference in pricing one dares to hope it would be better here.
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★★★★★
The Third Space, Soho

“I've been a member of The Third Space for three years...”

Written on: 06/08/2008 by bournet (1 review written)

I've been a member of The Third Space for three years and can honestly say it's the best of the bunch. Slightly more expensive than others in the area but it compensates for that by offering an atmosphere that's far friendlier and more codusive to working out than any other I've used (try going along during their DJ spinning sessions - they have a live DJ pumping out sounds from their glass floor).

Check out their virtual tour at www.thethirdspace.com to see what I mean… Read Full Review

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☆☆☆☆☆
The Third Space, Soho

“A place where people think that the more they pay, the...”

Written on: 13/04/2008 by nitramioo (1 review written)

A place where people think that the more they pay, the better the results. I get better results from battered dumbells and a steep hill at the local golf course… Read Full Review

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★★★★☆
The Third Space, Soho

“Upscale modern gym in three-level building right in...”

Written on: 11/03/2008

Upscale modern gym in three-level building right in the centre of town. Good range of weight machines and free weights; lots of classes; smallish swimming pool; various other facilities. Pricey, for sure - if you are considering joining then you either have a corporate deal or are feeling flush. Or perhaps you'll just be very keen to get fit and get your money's worth!

The gym is certainly at capacity on weekday evenings, but then only for a couple of hours; varying your visiting times is a… Read Full Review

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