Aer Lingus Reviews
Latest Reviews
★★☆☆☆
“Baggage fight.”
Written on: 11/05/2013 by Jody2222
Passengers should fight airlines charges on baggage and should demand a refund on the weight that they are not using. For example today I submitted my bag which weighted about 13 kilos, when I had paid for 20 kilos and I asked for a refund. Reasoning with the service person that they would charge me more if I was overweight so it's not unreasonable to ask for a refund when one is underweight. A creaking door gets oiled, so this will be my mantra from now on and I would advise other... (read more)
★★★★★
“i have flown with aerlingus about 20 times now,and...”
Written on: 28/04/2013
i have flown with aerlingus about 20 times now,and would recommend them to anyone,iv never experienced delalys,the staff are always very friendly and pleaseant,as being a nervous flyer the crew have always been extremely helpful and reassuring,of all the airlines iv travelled with aerlingus are amazing and great for travelling with children,iv always had pleasant experiences travelling with them (read more)
★☆☆☆☆
“THE WORST AIRLINE SERVICE!!!!”
Written on: 23/04/2013
Beware about this airline service, Aer Lingus the worst airline I've ever dealt with. I booked a ticket to Paris from NY a month before my trip and got the booking confirmation and final itinerary by email. On my day of trip, I went to the airport to check-in and they told me my ticket has been canceled because they had some issue with my credit card. They told me I should buy the ticket that day in order to get on the plane. The original price I paid for was around $800 but they were asking... (read more)
★★★★★
“Super service!”
Written on: 20/02/2013
Was going to Dublin but my luggage got stolen on the way to the airport. Couldn't board the flight obviously, so I asked the staff to change my ticket even though I hadn't paid a cancellation fee. After a few calls they changed my outward ticket for a fee of 75 euros, and whished me Happy New Year. They really went out of their way to help me! Would recommend Aer Lingus to anyone. (read more)
★★★★★
“As good as it gets with airlines although issues remain. ”
Written on: 12/02/2013 by cfin (2 reviews written)
There will be issues, but its much better than most airlines. TV on every seat with your own remote in coach is great. Food is great, service is good. Just keep in mind that this is not an american airline so if you call the US customer service center they take forever to get to you. That's the worst thing about them. Other than that, you may notice all the complaints are from people who want a flying palace. All airlines have issues especially related to weather and NO, they cannot fly you... (read more)
★☆☆☆☆
“What service?”
Written on: 10/12/2012 by PearlPearl
What an attitude this airline is starting to have! Talk about Ryanair's little brother, Hesse guys have overstepped Ryanair in he attitude front. (read more)
★☆☆☆☆
“Left in Boston”
Written on: 30/11/2012 by morro41 (1 review written)
After the hurricane in the United States, my wife and I were returning to the U.S. from Dublin, via Boston with a final destination of Phoenix, AZ. After arriving at the counter for our flight transfer in Boston, the agent told us the flight was cancelled to Phoenix with the next available flight out 5 days later. Needless to say this was beyond a reasonable amount of time. We were encouraged to book another flight with another airline. We got home via Southwest airlines from Boston to... (read more)
★☆☆☆☆
“Refund problems”
Written on: 30/11/2012 by Peter_Johansson (1 review written)
I was supposed to fly to New York with AerLingus but My flight got cancelled because of the hurricane on the east cost. I requested a refund for the tickets but still after 1 month have not received any money. Have send 3 emails (ccc@aerlingus.com) during last week but no answer yet. Completely unprofessional. (read more)
★☆☆☆☆
“Aer Lingus treats passengers with contempt”
Written on: 31/10/2012
I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. We rang Bristol and were told that the weather was just a bit drizzly but the visibility was fine. Aer Lingus had just cancelled the flight for operational; reasons but said it was the weather because they did not want to pay out the EU compensation. We were told we could try for a flight... (read more)
★☆☆☆☆
“Customer service-what a joke ”
Written on: 24/10/2012
I recently missed my fathers removal as I was 5 minutes late arriving at Aer Lingus's transfer desk in Heathrow terminal one after flying into terminal three from Dubai and as a result was not allowed to board my scheduled flight . Even when I explained the circumstances and why I needed to be on that particular flight I received no understanding and was essentially ignored by Aer Lingus staff. Is it any wonder they are a mickey mouse airline. (read more)
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Showing 1 - 10 of 102 Reviews
★★☆☆☆
“Rude,disinterested staff”
Written on: 03/10/2012 by marouine (1 review written)
Connecting flight from DUS to DUB and DUB to DUS, no business class available even when booked for the whole flight to BOS, that means no lounge in DUS. Female Personnel on board from DUB / DUS (not on the terminal) was disinterested to rude, the word please was unknown. The passenger next to me in Row 1 was kicked in the foot, so he should take this out of the aisle. The staff was busy on both flights immediately after the start of to prepare coffee and sandwiches for their needs and to... (read more)
★☆☆☆☆
“Aer Lingus worst air line in the world”
Written on: 29/09/2012
Flew into Gatwick 7:30am 27th with Virgin from USA connecting flight to Dublin with Aer Lingus cancelled Aer Lingus left us and rest of passengers to make our own arrangements finally sent to Heathrow by bus and given flight to Belfast 12 hrs late and to wrong destination as boarding stopped and told sorry the manager a lady called Gwano had cancelled our tickets as we where Aer Lingus Gatwicks problem and not Aer Lingus Hearhrows problem some elderly passengers whom I had taken under my... (read more)
Aerlingussucks's Comment
Written on: 03/10/2012
what cheats, charging me for drinks i did not order, calling me names, such borish scttish irish manners, they still think they are vikings, no one i know will ever come to ireland scotland, i certainly will not return, this is by far the worst treatment, tours are horrific , but not in your face cheats.
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★☆☆☆☆
“bad customer service”
Written on: 12/09/2012 by dzfam02
On every front they are lacking. To start my flight, they wouldn't provide me with seats together with my 5 and 7 year old children on an international flight. A flight attendant finally worked it out, but that's a bit late. Then they lost my luggage for two days and were not forth coming with information and very difficult to contact. I actually had to return to the airport to get information and was told that it had just arrived. The attendant only referred me to the website to get... (read more)
Cfin's Response to dzfam02's Review
Written on: 12/02/2013
To be honest, you should have arranged your seats beforehand.
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★☆☆☆☆
“Online check in a RIP OFF.”
Written on: 10/09/2012
I wasnt interested in 'purchasing' a seat so I left it until 28 hours before my flight heathrow to dublin because when I did that on previous occasions there was no charge. The website informed me that "its too close to departure time" and did not allow online check in. So I now have to travel to gatwick earlier than planned. This is the kind of thing the dreadful Ryanair specialises in and are pilloried in the media. About time the media put Aer Lingus in the same catagory. Very poor... (read more)
★☆☆☆☆
“$37 to check a 40 pound bag for a 50 min flight!!!!”
Written on: 05/09/2012
Never before have I been ripped off as much as this. The flight itself was very expensive but the checked bag fee was ridiculous. FLY ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!! (read more)
Cfin's Comment
Written on: 12/02/2013
Never? Thats just silliness. All airlines charge
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★☆☆☆☆
“Worst airline to fly with”
Written on: 04/09/2012 by omsaundy
Flew from Boston to London with KLM. Fantastic experience from staff to actual journey. Car crash in London on Sept 3 rd at 4pm while trying to get to the airport for 7pm giving myself plenty so time to catch the flight. Arrived late at 6.55pm airhostess extremely aggressive and explained that I could not bored the flight to Belfast. Offered another flight to Dublin at 8.10pm but had to pay 60 pound sterling . The airhostess gave me the ticket but it was like dealing with a robot instead of... (read more)
★★★☆☆
“Mediocre business class”
Written on: 22/08/2012
Had a perfectly fine flight flying from JFK to Dublin two weeks ago but can't say the same for return flight yesterday. at 5.10 PM Considering there were 2 flight attendants covering 24 seats in business class it was very casual, sloppy service. A male flight attendant was friendly but "absentminded"...forgot requests....they rarely checked to see if anyone needed refills on drinks...a lot of people had empty water glasses. The female flight attendant lacked any charm and was quite... (read more)
★☆☆☆☆
“Horrible customer service”
Written on: 18/07/2012 by laram0727 (1 review written)
I recently returned from my holiday on an Aer Lingus flight and found my entire experience the least customer friendly experience I have ever had with an airline. My biggest concern is that I had some belongings stolen from my checked bag. Another complaint I have is that I received an email from them less than two weeks before my return to the US informing me that I was required to enter my passport information into the system 72 hours before my flight. I then attempted to complete this... (read more)
★★★★★
“Humanity shown”
Written on: 18/07/2012 by BrianSalterTownshend (1 review written)
I would like to thank all at Aer Lingus especially one Brian McKeown in Heathrow airport. They showed amazing generosity and compassion, sadly missing from most airlines, to allow me and my family to get a flight out fre of charge as we had problems making a connection. Truly brilliant! The staff were helpful and unlke most other airlines showed true generosity and humanism in not charging us even though they had the right. I cannot say enough! We would be stranded in Heathrow still if they... (read more)
★☆☆☆☆
“Customer service.....Really?”
Written on: 29/06/2012 by DavyG (1 review written)
I have just returned from my trip to Spain. Â I contacted aer lingus on the 17/05/12 to advise of a recent knee injury. Â I was instructed by the airline to submit an incad form which I returned on the 22/05/12. Â This was confirmed as having being received. I was told that I would be contacted when a decision had been made as to whether or not I would be allowed to fly. After going to the trouble of downloading the incad form, driving to Belfast (a 44 mile round trip) to get the doctor at... (read more)
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Showing 11 - 20 of 102 Reviews
★★★★★
“Great service, great trip”
Written on: 15/05/2012 by KViv
My husband and I with four friends enjoyed a fabulous vacation through Aer Lingus in Oct,2011. Customer service answered questions in advance, Dan Dooley car rental was great. As a matter of fact it was the first time we had no issues with renting a car in Europe. The Aer Lingus flight was perhaps the most comfortable we have had on our many trips to Europe. We stayed at Adare Manor, which was beautiful and provided a great base for day trips. Everything went smoothly on the trip and I... (read more)
★☆☆☆☆
“They are Big Liars!! Group of Irresponsible People!!”
Written on: 06/02/2012 by punky-chicken (1 review written)
Traveled with Aerlingus on the 14th of September 2011, Due to their mis-organisation, I was left with no hand luggage allowed onto the Plane with me, where i was meant to be entitled to one. I was then Insisted at the Check In Point that I Had to put my luggage into the hold. On the Spot, I told them that I had Fragile and valuable items in the hand luggage and asked them specifically to allow me to take one valuable out and they refused. They gave promise, in the title of Aer Lingus that my... (read more)
★★★☆☆
“Food REALLY terrible”
Written on: 23/01/2012 by Celticgal (1 review written)
Now we all know that airline food is for the most part not gourmet but, I have to say that I would rather go without than east the food served on Aer Lingus. The best airline food I have ever tasted (and plenty of it) is Austrian Air - there bread is warn not prepackaged in a cello bag like Aer Lingus - food REALLY BAD! (read more)
Cfin's Response to Celticgal's Review
Written on: 12/02/2013
The worst i ever had was american airlines. A ham and cheese "sandwich" with an expiry date 2 years in the future. Grossssss
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★☆☆☆☆
“Appalling Customer Service at their London Heathrow...”
Written on: 18/11/2011
After being delayed in Singapore by our carrier we arrived in London too late for our Dublin connection. We had given ourselves over 3.5 hours to make the connection but our flight was 4 hours late. We were treated with contempt as we were told that we did not turn up for our flight so if we wanted to get on another flight we would have to purchase full fare tickets. At a new cost of over 550 pounds for 2 tickets we were finally allowed on the plane. The customer service was appalling as we... (read more)
Lucy33's Comment
Written on: 27/01/2012
are you for real.
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Guest's Comment
Written on: 18/06/2012
Absolutely true. My husband and I travel a great deal and I can honestly say we have never flown with a more inept airline. Horrendous is the only way to describe our treatment.
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★☆☆☆☆
“Aer Lingus Rotten Customer Services”
Written on: 03/11/2011 by attard (1 review written)
I will NEVER book a Flight with Aer Lingus again, My Mother and Son were booked on a flight to Shannon, unfortunately for personal reasons they were unable to go. I contacted Aer Lingus by email to inform them of this, as my Mother made the booking with her Credit Card and she has been in hospital we were unable to check for a refund, I have since contacted their Customer Services (when they finally answered the phone) this is what transpired, out of a Charge of £475.86 she is entitled to... (read more)
★★★★☆
“ Aer Lingus is still 1st choice”
Written on: 24/09/2011
Despite the awful food, I'd still choose Aer Lingus over the numerous other carriers I've used.I just know to bring my own now.I will continue to recommend them to fellow travelers. (read more)
★★★☆☆
“Good Quality - not so bad”
Written on: 04/07/2011 by danieleav (3 reviews written)
Generally speaking, it is a good service. Not particulare comfort, but they do waht they say. (read more)
★★★★★
“Nicest Airline!”
Written on: 29/06/2011
After reading all these reviews, I was shocked that they were so bad. I can only say good things about this airline. My son & I were stuck in San Francisco for 8 hours, worried we would miss are flight leaving JFK via Aer Lingus (JFK had only one runway open due to high winds.) Aer Lingus texted me letting me know their flight would leave at 3:00 a.m due to the Volcanic cloud. We raced through JFK, greeted by a nice ticket agent and made our flight! Unbelievable! My son ate a dinner... (read more)
★★★★★
“Aer lingus is one of the bettter airlines to serve me.”
Written on: 29/04/2011
Aer lingus is one of the bettter airlines to serve me. (read more)
★★☆☆☆
“After having to continually chase a refund for a...”
Written on: 20/04/2011
After having to continually chase a refund for a cancelled business flight in Dec 2010 (snow) and being unable to contact them by email, waiting twice the indicated time to receive my refund and being told different stories by their call centre staff about the progress of my claim you would think I would have had the sense to give them a miss but like a fool I chose to travel with them to Rome recently.
I turned up with approved cabin luggage but an extremely unfriendly member of Aer Lingus...
(read more)
Guest's Comment
Written on: 02/08/2011
I had the same nightmare experience with them last December, I have since flown with EJ, BA, Monarch, Ryanair and Iberia to and from UK , and whilst not all flights were on time etc, at least there were decent communications. you have my sympathy
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Guest's Comment
Written on: 02/08/2011
I had the same nightmare experience with them last December, I have since flown with EJ, BA, Monarch, Ryanair and Iberia to and from UK , and whilst not all flights were on time etc, at least there were decent communications. you have my sympathy
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Showing 21 - 30 of 102 Reviews
★☆☆☆☆
“3 months after the December weather chaos I have all...”
Written on: 01/04/2011
3 months after the December weather chaos I have all but given up in my attempt to obtain fair compensation from Aer Lingus over the cancelled flight from Lon H to Malaga. I Never had such poor customer relations from a business in my life; no comms at time of cancellation , simply tell you to go online for all answers. They continue to "lose" hard copies of important documents sent by post (yes, you can only post to Aer Lingus, no e mails) . I have called on 20 occasions and they have not... (read more)
★☆☆☆☆
“In my opinion, the head management in Aer Lingus is...”
Written on: 29/03/2011
In my opinion, the head management in Aer Lingus is terrible. After my mother was stopped by customs, she missed her flight. She was at the airport in plenty of time to get on the plane and should not have been held up for long but ended up missing her flight because of customs.
Although it was in NO WAY her fault that she missed the flight and she should not have been stopped, Aer Lingus did not refund her money or get her on the next flight. She is truly a very sweet person and did not...
(read more)
★☆☆☆☆
“Aer Lingus is possibly the worst airline I have had to...”
Written on: 10/03/2011
Aer Lingus is possibly the worst airline I have had to deal with. I called the company probably four times before I booked my tickets to be 100% sure I could bring my pet on the flight. I called two weeks after booking my flight to get be sure of all documents, they then informed me that I wasn't allowed to bring my pet. After calling another 10 times they would redirect me to United Airways, because they thought United was the carrier. United DOESN'T service out of Madrid. None of the... (read more)
★★★★☆
“Very nice flight much better than the one that i took...”
Written on: 23/02/2011
Very nice flight much better than the one that i took from American Airlines (read more)
★☆☆☆☆
“As an Australian flying many times, this airline is...”
Written on: 14/02/2011
As an Australian flying many times, this airline is one of the worst, and they literaly have no customer service, use somone else. (read more)
★★★★★
“In October I travelled from London to Cork with Aer...”
Written on: 31/01/2011
In October I travelled from London to Cork with Aer Lingus. Sadly, during my trip I mislaid a pen that was rather precious to me. As I was not entirely sure where I had mislaid it I was forced to reconcile myself to the fact it was lost.
Imagine my delight then when John Clancy, Duty Manager at Cork airport, contacted me to say that my pen had been found. It seems John and his team had found the pen on my seat after I had left the plane and went to all the trouble of tracing who was in...
(read more)
★☆☆☆☆
“NO REFUND - Have flown many times with Aer Lingus long...”
Written on: 26/01/2011
NO REFUND - Have flown many times with Aer Lingus long haul and am Gold Circle member. Flight was cancelled pre-Christmas due to snow but still not been refunded my money. Also during cancellations the website continued to say that flight was going long after it was supposed to have gone and none of their staff came into work so they must have known that it was cancelled - didn't bother telling us! Phoned a few times and they just give another deadline for refund, very disappointed indeed.... (read more)
★☆☆☆☆
“Aerlingus == Ryanair, postal address - fax only for...”
Written on: 07/01/2011
Aerlingus == Ryanair, postal address - fax only for refunds (read more)
★☆☆☆☆
“Flight got cancelled and still no money back from this...”
Written on: 03/01/2011
Flight got cancelled and still no money back from this "airline" (4 weeks waiting time without even a short answert). That's not by accident, that the "Customer Care-Center" hasn't got a telephone number or E-Mail given on their website. You better pray that your flight experiences no problems... Strictly a NOT RECOMMENDED AIRLINE!
(read more)
★☆☆☆☆
“I wouldn't know what it is like to fly with AerLingus...”
Written on: 23/12/2010
I wouldn't know what it is like to fly with AerLingus because our flight was cancelled and changed which was not suitable for a connection.
Have been promised a refund but after 8wks of waiting NO replies to emails or phone calls and NO REFUND. You tell me is this a rip off or what. This was not the ony AerLingus flights cancelled by them during our trip.
(read more)
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Showing 31 - 40 of 102 Reviews
★☆☆☆☆
“Terrible airline! I was really unhappy because they...”
Written on: 04/12/2010
Terrible airline! I was really unhappy because they gave us options of a refund or a later flight when my flight was cancelled, however, i was meant to attend a very important function, and so asked if i could fly with an alternative airline, however, they said this was not an option.
I later found out that on their website, they are meant to give you an option of this (Outlined in Article 9.2, Cancellation, rerouting, delays etc.) and i was outraged!
(read more)
★★☆☆☆
“Very disappointed in their customer service. It was a...”
Written on: 30/11/2010
Very disappointed in their customer service. It was a total shambles boarding and I had a jacket dropped on the plane and found by the flight crew. They made a cursory effort to locate the owner before deciding to take it off the plane in Dublin. I didn't discover it was lost until arriving in London. After talking to the air crew in London I was told the jacket was in dublin and they would send over on the next flight. Since then no jacket and no-one knows a thing. After calling... (read more)
★★★★★
“Ive traveled with Aer Lingus for many years and always...”
Written on: 28/10/2010 by donlemc (1 review written)
Ive traveled with Aer Lingus for many years and always found the attendants to be friendly and helpful.I think if you got an attitude with these people its because you likely brought one with you. I remember in 2005 I was taken ill on the plane and kept quiet about it .Upon landing I could barely navigate on my own much less attend my luggage.These lovely ladies took over and helped me from the plane and attended to every detail.I got the same concern at customs and a friendly cup of tea and... (read more)
★☆☆☆☆
“Despite paying over $8,000 for 3 Business Class...”
Written on: 11/10/2010
Despite paying over $8,000 for 3 Business Class tickets from Glasgow to Boston the flight was the most stressful experience I have ever had travelling. It is now the end of my 2nd day in Boston and I still have no luggage and Aer Lingus Customer Services have still not returned my call. I have spent the evening in my hotel room alone waiting for a bag to be delivered while my husband and daughter have gone to the basketball without me. I know the bag is not coming. I was in Boston 3 weeks... (read more)
★★★★☆
“BHX-Dublin-Orlando-Dublin-BHX. Very impressed with...”
Written on: 07/09/2010
BHX-Dublin-Orlando-Dublin-BHX. Very impressed with quick check-in at BHX, short flight to Dublin left on time and arrived early. Pleasant airport to hang around in while waiting for connection. Again, very impressed with flight to Orlando, food quality and quantity was very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Arrived 40 minutes early even after re-route to avoid a storm. Return journey the same, food not quite as good, but still very... (read more)
★☆☆☆☆
“I wrote a review last night 2nd September 2010 and it...”
Written on: 03/09/2010
I wrote a review last night 2nd September 2010 and it seems to have disappeared. It was unfavourable.
I have been unable to book the latest offers - prices come in much higher
e.g. am being charged taxes and charges when your add say that they are included. Does this come in under false/misleading advertising? Ad not transparent if there is only a few available at advertised price. Aerlingus Please explain. Since I didnt get on this flight - my ratings shown above are based on other recent...
(read more)
★☆☆☆☆
“One of the worst airlines ever and very rude customer...”
Written on: 01/08/2010
One of the worst airlines ever and very rude customer service. To get to the customer service it will take 45 minutes. If you are traveling in economy you are screwed, you have no options to get your returns. If you plan to change your ticket you will be charged 95 GBP / ticket.
Also another stupidity is, you have to pay for changings your seats in the place you like, I'm not sure why do they charge for the tickets then.
After all this for this airline, if you look at the flight service...
(read more)
★☆☆☆☆
“Had to fly economy as this was only option available...”
Written on: 08/07/2010
Had to fly economy as this was only option available on what was considered a short haul flight, even though we were traveling from the United States in/out of Dublin. Had to pay excess luggage fees that cost more than our tickets as well as more than four nights at a five star hotel! I thought only EasyJet and Ryannair played this sort of scam. Note to U.S. Based travelers flying to Europe: Do Not Fly Aer Lingus! Where I able to, I would give ZERO stars. (read more)
★★☆☆☆
“The flight was very uncomfortable due to the extreme...”
Written on: 28/06/2010
The flight was very uncomfortable due to the extreme low temperature-It was FREEZING.
Despite many requests to increase the heat- no response, no blankets available. The flight attendants could not care less- I was told it was cold spot on the plane and to grin and bear it.
(read more)
★★★★☆
“Not Bad. While the seats were a bit small, I'm a tall...”
Written on: 25/06/2010
Not Bad. While the seats were a bit small, I'm a tall guy so I understand - being stuck between two big guys didn't help. However, service was wonderful as all the FA's were pleasant and good-humored. The in-flight entertainment was good and there were a large number of options, though the pilot seemed to love interrupting with inane babble. The food was passable, but decent by airline standards. While the flight wasn't great, the service was truly outstanding and these days that... (read more)
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Showing 41 - 50 of 102 Reviews
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Morro41's Response to Peter_Johansson's Review
Written on: 30/11/2012
See 'Left in Boston'. I spoke with them and according to their customer service, leaving a person 2000+ miles from the final destination does not recommend a refund. Good luck...