Aer Lingus Reviews

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Latest Reviews

★☆☆☆☆

“Never Fly Long Haul with Aer Lingus”

Written on: 23/05/2016 by DDMoss (1 review written)

Just last Christmas my wife and I took a flight with Aer lingus to Canada. DO NOT FLY LONG HAUL with these people. It was absolutely terrible. Not only did they take our cabin baggage off us as it was .9kg over weight (who weighs cabin baggage on long haul flights!?) but my seat was broken. I sat at an angle for the whole flight 7 hr flight. If you enjoyed school dinners then you’ll love the food and the entertainment system continually crashed and had different programs to my wife. The… Read Full Review

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★☆☆☆☆

“Refused milk for baby”

Written on: 08/04/2016

Flew from Shannon to jfk with three young kids. Asked for milk for 15 month old when she was due to nap and rude flight attendant said no . Milk is for passengers she told me!! Long story short I was upset baby was upset and all passengers around me upset as baby cried for majority of flight. She did reluctantly give me some milk and filled the rest of the bottle with water. Baby would not touch it and this rude staff member had the cheek to ask me what more did I want as she gave me extra… Read Full Review

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★☆☆☆☆

“Rough staff”

Written on: 04/02/2016 by Ashleygno (2 reviews written)

Flight to Dublin was fine.,Flight back wasn't!!' Old plane, rough treatment. Moved GF from pre booked exit seat while I was in toilet. I was gone less than 5 mins. Customers service non existent both on and off aircraft. Had issues with lost luggage. Had to pay to get back. Held to ransom. On hold a loooong time. Never again. … Read Full Review

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★☆☆☆☆

“Buyer BEWARE!”

Written on: 27/01/2016 by 308Prater (1 review written)

BEWARE EVERYONE!! I booked economy class tickets for my husband & I to travel from Boston to Munich, through Dublin. Before departing I received an email asking if I'd like to "bid" on first class. I thought, oh, it's worth a bid. I bid very low, but then received a response telling me that my $650 per seat bid was accepted. I almost had a heart attack! But, then I noticed it told me I could cancel the "bid", & I cancelled it. I was only bidding on part of our journey. From Dublin to… Read Full Review

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★☆☆☆☆

“They refused to refund my $2500 purchase even though...”

Written on: 21/11/2015 by DarioYork375 (1 review written)

They refused to refund my $2500 purchase even though I gave 6 weeks notice. I ask for half of it back because my son was hospitalized; they gave zero. I will never use them again… Read Full Review

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★★★★★

“Best airline ever with fab staff ”

Written on: 30/10/2015

I flew with Aer Lingus heading for Prague on Sunday 18th October 2015 with my mam and dad. I had a very enjoyable flight. The two Airhostesses in question made my flight worthwhile with their fab customer service. The two girls that I am not allowed to name were on board the flight on Sunday the 18th October that boarded at ten two twelve to Prague. I bought products with them on the flight and they couldn't have been more helpful towards me and were so proficient and brilliant at their job. I… Read Full Review

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★★★★★

“Cheap and Cheerful”

Written on: 08/10/2015 by Siwan3 (3 reviews written)

I have been meaning to write this for ages. We flew London - Dublin - Boston there and back in July and August for my niece's wedding. Everything went smoothly, everything was on time. the staff were helpful. The food was good. The seats were comfortable. Umfortunately my husband's TV did not work - but everyone's did. The staff were very apologetic and tried everything they could to fix and be helpful. It is easy to critisize and I was doubtful about booking after reading some of the reviews… Read Full Review

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★★☆☆☆

“Doesn't come close to Delta”

Written on: 17/08/2015 by 91Humphrey (1 review written)

I fly to Ireland annually. Usually it's with Aer Lingus but this time I chose Delta. It was so much better this time. Better service, better food and more confortable. I always think Aer Lingus FAs rush to serve dinner so they can relax for the remainder of the flight and hope nobody bothers them. On the return from Dublin with Delta the food service was much much better and the FAs seemed to want to please rather than not want to be annoyed by passenger requests. It's definitely Delta for… Read Full Review

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★★★★★

“Excellent customer service!!”

Written on: 20/06/2015 by FrancieSullivanfromNewtownparishCountyWaterford (1 review written)

May I congratulate Aer Lingus on their excellent customer service. Last year I flew from Tokyo to Dublin via Heathrow. The best part of the long flight was from London to Heathrow. I felt as if I had lots of friends and never left Ireland. The cabin crew were excellent, pilots were wonderful. For a few extra dollars...fly with Aer Lingus as you know you fly with a big Irish family.....can't wait to fly with Aer Lingus again. My best regards.......Ireland is great...... Francie… Read Full Review

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★★★★☆

“Disappointed with old plane”

Written on: 16/04/2015 by Ambroziah (10 reviews written)

We booked our flight to NYC with Aer Lingus as you can clear US immigration in Dublin. GREAT! On the way out we were asked if we wanted to upgrade to business lass and we could make a 'bid'. We made the lowest bid possible £300 each and was accepted WOW..so lucky. On the way out everything was smooth, we were given access to the business lounge and then the flight was fabulous, we had wifi and the food was great! The horizontal seats were fantastic! No complaints whatsoever. However, on the… Read Full Review

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★★☆☆☆

“Hugely disappointing”

Written on: 03/03/2015 by SallySW (1 review written)

I flew Aer Lingus' much advertised new route from Bristol to Boston via Dublin in January. This is an annual trip for me and, living in the far South West of England and as a solo traveller, the worst part of the trip is always the long drive to and from Heathrow. AL were also offering U.S. pre immigration in Dublin, which was appealing, although the downside is that there is a four hour wait between planes in Dublin on the outward trip. I usually go Virgin, sometime B,A,, premier economy on… Read Full Review

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★★☆☆☆

“Major Flight Change”

Written on: 14/01/2015 by piWhittaker233 (1 review written)

They advertised a good early morning outbound flight to Teneriife and a midday return flights.Ideal as you would be in the resort for midday and would leave for the accomodatiuon for the return flight straighjt after breakfast.W dually paid the full fare and half the cost of a two week stay at our accomadatiuon,which was bookes seperately to Aer Lingus.This was all done lat September and we felt very pleased with our holiday plans.Last Saturday I received an email saying the flights had been… Read Full Review

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★★☆☆☆

“Be careful”

Written on: 31/08/2014 by Slattery1952 (1 review written)

Don't get a connection flight with another air line from aer lingus as they claim they cannot print the boarding pads with that other airline, having made it to Dublin from London on a delayed flight, we have to get out in Dublin and go to check in with our airline and go back in to security and customs, easy said than done getting through all the lines which made us missed our flight to the USA. Why, coming from the US we did not have any problem, their partner airline was able to print our… Read Full Review

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★☆☆☆☆

“overcharging for changing a booking”

Written on: 05/08/2014 by otnorot (1 review written)

We recently travelled to Toronto and were due to fly back on the 5th JUly(we thought). We even had out return bus ticket with us to travel back to Cork. We arrived at the airport in plenty time, went to check in, to be told we were 24 hours early. We were totally taken aback as we were sure we booked for the 5th July. We both had family and work committments and had to be home, we explained this to the staff,who were not very sympathetic, we know it was our mistake but it was truly mistake… Read Full Review

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Toothpick's Response to otnorot's Review

Written on: 11/07/2015

EI from YYZ on 8th August to DUB return on 24th August in Business is listed on the EI website as Fare Total CAD 4,387.13.
I want to change my existing booking to those dates, I have already paid CAD 4028.63.
Of course I would agree to pay the fare difference of CAD 359, however the agent I spoke to this evening said that it would be CAD 390.
She said that she can only quote me the fares she sees on her screen - yet the public facing screen quotes a fare difference that is CAD 30 lower.
Are these agents getting some kind of commission - in this case CAD 30? Is this some kind of scheme to make up for the fact that my Business Class fare does not incur change fees?
Opinions welcome!

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★☆☆☆☆

“Inedible, overpriced on board food after 4.5 hour delay”

Written on: 28/12/2013 by DanielOConnor3 (1 review written)

Frequent flier. After 4.5 hour delay ( no food vouchers offered ) charged €13.50 on board aircraft, for an overcooked, past use - by date 'toastie' and soggy, inedible, cheese/biscuits. On complaining, €10 refunded. Raised matter again with purser before leaving aircraft : patronising, argumentative and risible response. Poor, chaotic and inadequate response by Aer Lingus ground staff at Dublin Airport to weather delay, combined to make this one of the worst experiences in my over 50 years… Read Full Review

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★☆☆☆☆

“They sold our seats!”

Written on: 20/11/2013 by danwize (1 review written)

Aer Lingus sold our seats and charged us big time to fly home the next day! The service and food was adequate considering we got a good deal on round trip flights between SLC and Dublin. Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin, we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk, it said check-in was closed… Read Full Review

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★☆☆☆☆

“ALWAYS DELAYED//BROKEN DOWN PLANES/DIVERSIONS/CANCELLATIO”

Written on: 17/11/2013

So frustrated by Aerlingus Cork/Glasgow route. My sister was delayed 1.5 hours today on her return to cork...reason given "advese weather conditions in UK". Checked Sky News, bulletins and weather forcast...no weather issues anywhere!!! Whilst waiting for the delayed hour and a half, noted that all flights from Glasgow with throughout the UK were flying on time etc.., so Aerlingus lying to customers again. When she was coming over to Glasgow last week, she was boarded and the doors were closed… Read Full Review

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★★★★☆

“Strikes”

Written on: 10/11/2013 by USvisitor (1 review written)

No complaints except one. Always threatening to go on strike so you can't rely on them. They need to get rid of the unions as you can't run a business like this. Who would want to book an airline with Greek reliability. Otherwise it's a great airline… Read Full Review

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★☆☆☆☆

“Discrimination”

Written on: 04/10/2013 by M12345 (1 review written)

I have made 2 official complaints about discrimination issues when boarding an Aer Lingus flight. I was promised by a flight attendant Deirdre that I would be contacted and never was. So now I am confident that Aer Lingus is a proponent for discrimination. Being from North America and now living in Europe flying with Aer Lingus once a week, I now realise that the is the norm and practice of this airline. I am disgusted by the lack of diversity!… Read Full Review

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★★☆☆☆

“new terminal”

Written on: 18/09/2013

I just returned from Ireland on Sept 2nd,i have to comment on the new terminal,check in was ok,duty free was good, but after imagration clearance, disaster.The send you down stairs to nothing a little café,fast food,that took for ever,then to geta drink,the same long line little cheap plastic glasses,no ice.Who designed it.No Bar Sorry very poor setup,it makes Ireland look bad.Susan… Read Full Review

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