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| Flight on time? | 6.9/10   |
|---|---|
| Customer service | 5.2/10 |
| Comfort on flight | 5.9/10 |
| Quality of food | 5.5/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 6.3/10 |
| Overall Rating | 5.9/10 |
Full review by
Guest.
on 9th Sep 2008
User Rating : 9
Respect :
0
Good Points: Direct flights to Pakistan. Very competitve compared to other airlines.
Bad Points: Customer service
General comments: Overall PIA offers an excellent value for money service. As a travel agent i have customers complained about PIA's level of service and have switched carriers but most eventually come back to fly with PIA. I think that says it all.
Guest.'s review and ratings | 53 words
Review by
simonbanks
on 23rd Aug 2008
User Rating : 6
Respect :
0
You cannot buy PIA air tickets online from the PIA website but however you can over the phone. Its still cheaper to get a ticket from one of their appointed travel agent. Highly recommend are www.wokingtravelcentre.co.uk, Wooking Travel Centre. Very thorough and professional. Can take payments by credit cards. You do have to fill a pro forma though.
simonbanks's full review | 75 words
Review by
peerjogoth
on 2nd Aug 2008
User Rating : 9
Respect :
0
I have been travelling on many airlines, Malaysian, Thai, Egypt air, Cathay pacific and Turkish airlines and found PIA among the best air lines. Staff is very very good on board however ground staff (boarding people) need some training.
Else it has some very good air craft you enjoy the journey with comfortable landings. Food is Ok!!! Needs to improve customer service on boarding and food! All well.
peerjogoth's full review | 87 words
Review by
assiepoester
on 25th May 2008
User Rating : 2
Respect :
0
I think if PIA airline crew will learn more manners and learn how to give good service maybe it does have a chance that Pakistani people will not fly anymore with Gulf or Emirates or Itehaad airlines and will join PIA! But its all up to PIA itself. I hope in the future the PIA will take some lessons from other airlines and will become something to be proud of it. ps: This only counts for international flights. I don't have complaints about domestic flights. I travel every time with PIA from Laho ...
assiepoester's full review | 320 words
Review by
Guest.
on 11th May 2008
User Rating : 8
Respect :
0
Overall Pakistan International airline it's a very decent airline. If they can fix up their Customer Service then they can be an awesome flight. I would recommend this flight for anyone looking for a nice, cheap airline with good quality
Guest.'s full review | 83 words
Review by
Nasar
on 22nd Apr 2008
User Rating : 10
Respect :
0
I have been travelling with PIA for 15 years I think it is one of the best international airline in the world. Good customer service, clean plane, well trained cabin crew
Nasar's full review | 31 words
Review by
Guest.
on 12th Apr 2008
User Rating : 8
Respect :
0
Pakistan International Airline is great, I would recommend it to anyone.
Guest.'s full review | 79 words
Review by
samia shahid
on 18th Mar 2008
User Rating : 10
Respect :
0
Pakistan International airline are the best and reliable. Clean and well look after and well respected cabin crew. No bad points
samia shahid's full review | 21 words
Review by
m qazi
on 16th Jan 2008
User Rating : 6
Respect :
0
On time, good service. Ground staff need to train how to behave but I love my national airline. Food not suitable for children, web site not up to date.
m qazi's full review | 29 words
Review by
mehadil
on 8th Aug 2007
User Rating : 10
Respect :
0
It was awesome, after quite a long time since I last flew, I really enjoyed my time on the flight.
mehadil's full review | 69 words
Review by
ali112
on 11th Jul 2007
User Rating : 9
Respect :
0
I think Pakistan International offer a good service. Its best point is that it's a direct flight. No other airline gives this facility. The flights are on time, quality of food is very good. I would definitely recommend using this airline!
ali112's full review | 80 words
Review by
maria777
on 2nd Apr 2007
User Rating : 8
Respect :
0
People say:- it smells bad, the staff is unfriendly and it's uncomfortable. I say if it's as horrible as you say, why were you on it in the first place? The flight was fine, the food is actually pretty good and the staff are nice if you don't act like an annoying passenger. The only thing that I can say after flying PIA several times is that they should be more consistent (time and security wise) and I don't know, turn up the heat or something.
maria777's full review | 104 words
Review by
doc3sam
on 17th Mar 2007
User Rating : 0
Respect :
0
Two days prior to departure, I went to the head office in Islamabad and had my ticket confirmed. At the time, a lot of flights were being cancelled because of the EU blacklisting. The next two days, every morning I called them and was told my flight is on schedule. However, the night before my departure I called them as their flight was not listed on flight enquiry and was told that my flight was suspended. I went to the office that night, I was told I cannot be put on another airline flight and ...
doc3sam's full review | 251 words
Review by
H4R1
on 11th Mar 2007
User Rating : 3
Respect :
0
I don't like PIA food it is rubbish, customer service is rubbish, I can't even say one good thing about PIA. Whenever I enter the airplane I always get a bad smell don't know what is. Also, I don't like the seat, they are not comfortable you can't even relax your legs probably. If I were you people, I would fly with the Emirates the best service ever.
H4R1's full review | 93 words
Review by
pakiboi
on 6th Dec 2005
User Rating : 10
Respect :
0
I was on the Pakistan International flight from Toronto to Manchester to Islamabad. The flight was great nothing to complain about, also the landing and take off was next to perfect and the landings even better, the other thing is that the food was great acually and not bad like every one says it is. The comfort was great and the entertainment was even better with blockbuster movies and new music. Overall this flight was perfect and love to fly with them any day!
pakiboi's full review | 103 words
Review by
aqib Haif
on 30th Aug 2005
User Rating : 3
Respect :
0
Extremely Poor customer service, It is like Pakistan International'S entire staff are extremely unhappy with their jobs, which is taken out on customers -
They allow alcohol on this flight Shame on them Muslims!
aqib Haif's full review | 54 words
Review by
zalim786
on 23rd Aug 2005
User Rating : 0
Respect :
0
The food on Pakistani International was bad, the air hostesses were stuck up and had serious attitude problem. They seem to think they have the highest paid jobs than us people,which is total rubbish. They dont know how to treat kids,they didn't offer children any games to play, which you get with Emirates and plenty other airlines. the toilets were dirty, water spilt on floor,seats were dirty and smelt. No decent tv - basically PIA you are a poor airline - you're a disgrace to our country you j ...
zalim786's full review | 163 words
Review by
naaz83
on 11th Dec 2004
User Rating : 0
Respect :
0
Pakistan International is probably the worst airline around!!!! They need to update the fleet and to improve customer service and menu.
Overall needs to be completely changed!!!!!
will NEVER, NEVER, NEVER, fly again with PIA!
naaz83's full review | 65 words
Review by
wobhee
on 14th Oct 2004
User Rating : 8
Respect :
0
Pakistan International allow a lot of luggage which is a big plus if you have a lot of stuff to transfer. Service is not too bad and food is definitely very good. There fleet is new and comfortable seats.
wobhee's full review | 122 words
Review by
shakilahmed
on 16th Sep 2004
User Rating : 4
Respect :
0
Pakistan International has poor customer service, un helpful staff, really in active air hostess, not multilingual at all.
You can still wait for hours to take off even boarded on the plane. poor toilet hygiene conditions
but
Good safety record even with age old fleet. reasonably good when in the air.
shakilahmed's full review | 78 words
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