Pakistan International Airlines Reviews

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★★★☆☆
2.6 / 5
44% of users recommend this
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  • Quality of Entertainment

  • Quality of food

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Media Gallery for Pakistan International Airlines

Pakistan International Airlines
Pakistan International Airlines
Pakistan International Airlines
Pakistan International Airlines
Pakistan International Airlines

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Latest Reviews

★☆☆☆☆

“Poor Service from PIA continues into 2014”

Written on: 22/09/2014 by RubyB786 (1 review written)

The "In flight Entertainment System" was not working for me and many others on the plane. I raised this with the staff who were far from happy to help and very rude. Its the first time in many years that we have chosen to fly with PIA on the recommendation of our travel agent that the airline and service was much better now than in the past. From this experience we don't feel that PIA has moves forward but still in shadows of even the no frills airlines out there today. We feel that we have… Read Full Review

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★☆☆☆☆

“PIA 08/06/2014 PK 701 Manchester Flight”

Written on: 14/06/2014

Islamabad Airport We got forced to have some Nasty Drops which had made us Sick!! My grandma had wheel chair and no support what so ever! My wife & Daughter had to wait elsewhere whilst me and Grandma were stuck on this wheel chair Airlift for 2 Hours with other Wheel chair Passengers... Food was Nasty! Rather eat my daughters baby food!!! And the super Model Staff lol also no good! I had to fill about 7 Pakistani Passport holders forms out Whilst looking after Grandma , wife and Daugter… Read Full Review

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★☆☆☆☆

“Family Death”

Written on: 28/04/2014 by JasiahWelsh459 (1 review written)

Hi all, I don't know what to write but just wanted to let other people know, how this airline treats their passengers. My father passed away on PIA airline, he was coming back from his holidays from Pakistan to Birmingham. PIA's staff couldn't help him, as he needed extra oxygen they didn't care about him. He was alone. I will never forgive these people and never fly with them, since then I have tired contacting them on many occasions but they answer the phone and when I tell them my… Read Full Review

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★★☆☆☆

“Load of CR AP”

Written on: 17/04/2014

Ignorant staff,appalling seats,untouchable food,inflight entertainment not working,nothing good about it. 10 min argument before we boarded some lady had a mishap with her seat customer services did not do anything Everything about is CR AP. A man in a wheelchair needed the toilet nobody helped he had to hold it in until the 5th time he said he needed to Gothenburg they helped!!! Worst people to fly with Emirates is awesome food and hygiene great use them. Forget pia!!!… Read Full Review

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★☆☆☆☆

“World sh ittest airline”

Written on: 21/03/2014 by 305Alexander (1 review written)

Never use this airline. Sh it service ru de staff cra p planes… Read Full Review

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★☆☆☆☆

“PIA-DISGUSTING”

Written on: 27/02/2014 by zameera (1 review written)

I have travelled with your PIA airlines twice in the past 4 months, I must have to say your service is appalling, your aeroplanes out of date awful, your food is absolutely disgusting , cleanliness atrocious, some screens not working lack of inflight movies , toilets revolting, stewards unpleasant, flight delays poor service customers treated with disregard THERE IS NOTHING GOOD ABOUT PIA AIRLINES I will definitely not fly with you again and not recommend you in the future. Due… Read Full Review

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★★★★★

“Good Plane”

Written on: 23/02/2014

Very good plane NICE economy Seats very good entertainment even in a low class like economy and their food is good… Read Full Review

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★☆☆☆☆

“Non professional staff”

Written on: 15/02/2014

Pia staff are the most stuck up ignorant people I have ever met who just think they know it all and make feel like who are you ?what happened to customer is always right… Read Full Review

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★☆☆☆☆

“Appaling service.”

Written on: 02/01/2014 by habibasad (1 review written)

We travelled from Multan to Birmingham via Islamabad. on 2.01.2014. The service provided by ground staff and transfer desk was some thing to be desired for. They ground staff looks a bunch of confused ignorant non professionals. It seems the whole purpose of transfer desk is to create chaos and problems for the passengers. If this airline wants to survive in the current business climate it need to train its staff in customer care… Read Full Review

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★☆☆☆☆

“Worst airline to travel with period”

Written on: 21/11/2013 by aymank1 (1 review written)

Im from london and expected PIA to have some consideration for their paying customers, but I could not be more wrong!! I booked a flight departing from heathrow airport to karachi departing on the 2nd November 2013 and returning on the 20th November 2013 as a direct flight. I ignored most of the poor service and quality as I wanted a direct flight to and from karachi. The staff could not converse in english the food was poor the service was tired and extremely lacking, no I. Flight… Read Full Review

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★★★★★

“\”

Written on: 19/09/2013

pia it is no so good fly but i am indian i trave first time in pia … Read Full Review

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★☆☆☆☆

“Bad flight”

Written on: 08/08/2013

I booked ticket with PIA as my father passed away, I was taking his dead body to Pakistan. Flight time was 8.25pm I turned up at the airport at 5pm ofcourse 3 hours check in. When I checked in I was told flight is delayed. I went into lounge then started to wait at 12pm I was told that flight is still delayed will be another hour, PIA station manager kept On saying another hour it went till Monday morning all night I was sat at airport, PIA never offered accommodation as my stay at the… Read Full Review

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★☆☆☆☆

“Passangers abandoned”

Written on: 05/06/2013 by zvezdara (1 review written)

We booked a flight Chicago Barcelona. Two weeks before departure we were notified that PIA has cancelled not only that flight but Chicago as a destination. No substitute flights offered, no refund offered. I called the PIA directly, reservation number they gave does not match our booking. PIA agent told us to give him another booking number. From where? That is the only one we have. Asked for a full refund, it will take 6-8 weeks for a refund and they will not refund $115 processing fee? So… Read Full Review

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Leann_M_Olson's Response to zvezdara's Review

Written on: 15/07/2013

Did you ever get any satisfaction? We have flights booked in September that I am trying to get a refund on.

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★☆☆☆☆

“Chicago flights cancelled once again...”

Written on: 28/05/2013 by Salmankalim (1 review written)

After I came across the extensive advertisement by PIA on websites and news papers I purchased a ticket from Lahore to Chicago via Barcelona in march 2013 I was suppose to fly on 26 June 2013. PIA didn't even bothered to inform about the cancellation of route I heard the news from a friend of mine. I called the customer centre and confirmed the news my self.its the worst airline I have ever encountered in my life… Read Full Review

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Zvezdara's Response to Salmankalim's Review

Written on: 05/06/2013

We booked a flight Chicago Barcelona. Two weeks before departure we were notified that PIA has cancelled not only that flight but Chicago as a destination. No substitute flights offered, no refund offered. I called the PIA directly, reservation number they gave does not match our booking. PIA agent told us to give him another booking number. From where? That is the only one we have. Asked for a full refund, it will take 6-8 weeks for a refund and they will not refund $115 processing fee? So they cancel the fight, abandon the passengers and on top of that punish me $115 because they cancelled my flight? I filed retail fraud report with VISA and now they are investigating PIA. I regret so much for ever trusting PIA with this important trip I had to take.

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★☆☆☆☆

“Lost baggage 4-27-2013”

Written on: 30/04/2013

I lost my luggage on Pk 0711 from Lahore to NYC and there was no one avilable to help. After waiting more than two hours looking for my lauggage found a pia a staff member and filled out a claim form. P.S there were several other people who had missing baggage especially a handicap women fron C.T who was screaming at PIA staff… Read Full Review

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★☆☆☆☆

“Disabled Passenger”

Written on: 25/03/2013 by sangat (1 review written)

On 01-March-2013 I traveled by PIA's flight PK764 from Frankfurt. I am a disabled person, I cannot walk or stand. I use my own mechanical foldable wheelchair. I was given assistance I needed in order to be transferred to my seat in the plane. At this point the cabin crew informed me that since I did not have my personal attendant with me. I could not travel by this flight. I informed them that once I am seated I need absolutely no assistance during the flight. Nor do I need to go to toilet for… Read Full Review

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★★☆☆☆

“Very poor”

Written on: 08/03/2013 by Wotnot (1 review written)

I flew with pia after 12 years thinking that it must have improved and I also wanted to fly direct and they are the only airline fm the uk to fly to Islamabad direct. I flew out on the 13th feb and flew back on the 24th feb. each way the plane was shabby and the in flight entertainment was not working at my seat. Some of the monitors worked, some didn't. It was terrible. The air crew were polite but it was obvious they didn't give a toss. On the flight back, they gave blankets out to some… Read Full Review

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★☆☆☆☆

“Hellish experience !”

Written on: 19/02/2013

Last week was my third and last time using PIA. Each one of my trips has been a nightmare worse than the last. I usually travel on other airlines, but this time I chose PIA again, even though I knew that I would regret it later. I was travelling for the first time with a baby, so I decided to take a direct flight. I could find cheaper tickets with better airlines, but the only thing in PIA's favour was that they have a monoply on direct flights to Pakistan, as most other airlines dont go… Read Full Review

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★★★★★

“Amazing Airlines! ”

Written on: 16/02/2013

I Overall Love PIA Airlines, I've Always Been Travelling From PIA Airlines. There Are Other Airlines That Go Lahore Air blue But I Choose PIA. I've Been Travelling To Lahore From Heath-row Direct. The Food Is So Delicious! I've Always Been Getting My Luggage Safely. Any Airline Won't Be Fun If There's Noise Of Course Which Hans t Happened To Me. The Take Off And Landing Is Superb And Will Always Be Memorable. The Crew And Air Hostess Are Very Friendly Too. That's all There Is :)… Read Full Review

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★★☆☆☆

“Lost luggage”

Written on: 20/01/2013 by capri (1 review written)

Flights I tool from Lahore to Islamabad was late, my luggage bound for copenhagen was checked out and I had to check in again. That was painful as the duration left was on two hours, most of which got consumed by broken luggage scanners. Ground staff at Islamabad airport was extremely unfriendly, will never go through that airport again. Staff on the planes has been friendly throughout. Relative experience in Lahore has been much better. I lost one of my checked in bags. One of the PIA staff… Read Full Review

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