Written on: 30/04/2013
I lost my luggage on Pk 0711 from Lahore to NYC and there was no one avilable to help. After waiting more than two hours looking for my lauggage found a pia a staff member and filled out a claim form. P.S there were several other people who had missing baggage especially a handicap women fron C.T who was screaming at PIA staff. (read more)
Written on: 25/03/2013 by sangat (1 review written)
On 01-March-2013 I traveled by PIA's flight PK764 from Frankfurt. I am a disabled person, I cannot walk or stand. I use my own mechanical foldable wheelchair. I was given assistance I needed in order to be transferred to my seat in the plane. At this point the cabin crew informed me that since I did not have my personal attendant with me. I could not travel by this flight. I informed them that once I am seated I need absolutely no assistance during the flight. Nor do I need to go to toilet... (read more)
Written on: 08/03/2013 by Wotnot
I flew with pia after 12 years thinking that it must have improved and I also wanted to fly direct and they are the only airline fm the uk to fly to Islamabad direct. I flew out on the 13th feb and flew back on the 24th feb. each way the plane was shabby and the in flight entertainment was not working at my seat. Some of the monitors worked, some didn't. It was terrible. The air crew were polite but it was obvious they didn't give a toss. On the flight back, they gave blankets out to... (read more)
Written on: 19/02/2013
Last week was my third and last time using PIA. Each one of my trips has been a nightmare worse than the last. I usually travel on other airlines, but this time I chose PIA again, even though I knew that I would regret it later. I was travelling for the first time with a baby, so I decided to take a direct flight. I could find cheaper tickets with better airlines, but the only thing in PIA's favour was that they have a monoply on direct flights to Pakistan, as most other airlines dont go... (read more)
Written on: 16/02/2013
I Overall Love PIA Airlines, I've Always Been Travelling From PIA Airlines. There Are Other Airlines That Go Lahore Air blue But I Choose PIA. I've Been Travelling To Lahore From Heath-row Direct. The Food Is So Delicious! I've Always Been Getting My Luggage Safely. Any Airline Won't Be Fun If There's Noise Of Course Which Hans t Happened To Me. The Take Off And Landing Is Superb And Will Always Be Memorable. The Crew And Air Hostess Are Very Friendly Too. That's all There Is :) (read more)
Written on: 20/01/2013 by capri (1 review written)
Flights I tool from Lahore to Islamabad was late, my luggage bound for copenhagen was checked out and I had to check in again. That was painful as the duration left was on two hours, most of which got consumed by broken luggage scanners. Ground staff at Islamabad airport was extremely unfriendly, will never go through that airport again. Staff on the planes has been friendly throughout. Relative experience in Lahore has been much better. I lost one of my checked in bags. One of the PIA staff... (read more)
Written on: 19/01/2013 by JADED704 (1 review written)
a) We all boarded the flight at 18 Jan 5:00 PM TORONTO TO KARACHI b) Take off scheduled at 5:30 PM c) Spent 2 hours on the plan, captain said the De-Icing system on left engine has malfunctioned would take 15 more minutes to fix d) After 4 hours on the plane, with suffocation little kids and old folks in desperate situation e) Captain announces that Left Engine isn't starting and we have to go back to Departure Lounge f) Spent another 3 hours in the departure lounge g) Back on the airplane... (read more)
Written on: 27/11/2012 by AMTabassum (1 review written)
Booked from Manchester to Lahore 24th Oct, 12 Business Class and paid £1265 (about £665 more than the Economy Class) Flight was advised to be late but were advised to check in by 10:00 pm. Booked in travelling from Nottingham to Manchester (2 hours run. Holding Boarding Pass asked for Voucher for the Lounge. Was advised the Lounge is closed and when shown dissatisfaction was handed in a Voucher for £10.00 Entered the main boarding hall. More than 200 passengers there; small children... (read more)
Written on: 21/11/2012 by HenaIqbal
PIA lost my luggage on a direct flight from London to Karachi on 14th October 2012. At Karachi airport there was no help and no customer service. I filed a lost luggage report and have been waiting since for an answer. I have been back in the UK for 3 weeks now and everytime i speak with PIA Contact Centre, they are unable to help me. I lodged a claim last week with them and this morning they tell me that allegedly "my luggage has been found and delivered to the passenger in Karachi!" I have... (read more)
Written on: 15/10/2012
Pia and their ground staff has managed to make an already stressful journey for my old parents hell not once but twice. Never taking into consideration the age and ability of passengers they lost my mothers luggage after which she refuses to fly with them anymore. They are never helpful on ground and even took excess baggage dues from us as well. Now some months later my parents in law are travelling in this budget friendly Airline and again they do the same thing. They will tell you that... (read more)
Written on: 17/09/2012
Hi I was a passenger on the PIA flight PK787 from Lahore to London Heathrow on the 5th September 2012. Just would like to thank the cabin crew members in the economy class for their service and making my journey pleasant. Thank you z. (read more)
Written on: 29/08/2012 by jimmyji
Hi, salaam to all. I recently travelled back from pakistan to u.k. with family just couple months ago. I am actually looking for an answer to my question plz. Recently my dad(mohammed hanif bhatti) was with us in pakistan, he came after us on his own on the 2nd june, he was intending to stay few months but because of the xtreme hot weather conditions he wanted to go back to u.k. which he did on the 17th june, on his way back on the pia flight, halfway through the journey he had a heart... (read more)
Written on: 11/03/2012
Terrible terrible Terrible!! I booked a flight through them in October of 2011 for a flight from Barcelona to Chicago in May 2012. In March 2012 I decided to check on the flight status on their website only to find out that the flight had been canceled!! No email was ever sent warning me about this...just...canceled. I called Customer Service...which if you speak English, good luck understanding a word they say. Sounded liked I was talking to a 12 year old who hated his life too. I was... (read more)
Written on: 08/08/2011
Pakistan international airline was one of the most profitable organization in pakistan but in last few years their customer service become so poor as they can not compete with international airlines.They fares are high as compare to the customers Services and hospitality on board are not compatible. I like the attitude of the passengers but i dont like the attitude of stuards and air hostess's.They should have smile on their faces rather than ignorance.I hope it can be improved. (read more)
Written on: 05/03/2011
PIA lost my luggage. They did not investigate or compensate me for several months. I ended up suing them in NY court and finally got their response. Unprofessional customer service. I have had customer service reps hang up on me in regards on me trying to find my bag. (read more)
Written on: 14/01/2011
I have been traveling all my life for both pleasure and business for the past 35 years. I have been to many countries and have used many airlines so have plenty of experience on good or bad.
Therefore I am rather surprised on some of the reviews here and am wondering on the authenticity of these reviews. I don't know any one personally who has traveled with PIA and has anything decent to say about the airline in fact I can guarantee that PIA can easily win the award for being the worst... (read more)
Written on: 09/01/2011
Really impressed with the service I got on PIA. It looks they are finally ready to return back to the good old days when it was one of the best airlines in the world. Flight was slightly late departing however once on board everything was superb. Very helpful cabin crew, beautiful Pakistani food and comfortable.
I was able to prebook my seats on the PIA website and the baggage allowance of 40KG per person is superb. Had to give the call centre in Karachi a call the day before flying to... (read more)
Written on: 16/11/2010 by smoshey (1 review written)
Nice flight. Air crew is nice friendly and help full, unlike air canada.
you wouldn't get Alcohal drinks. Also you wouldn't get As much food as Emirates and Ettihad, but then you pay less.
Good airline for the money. (read more)
Written on: 28/09/2010
Traveled on Boeing 777 worldliner from JFK to Lahore. I wish PIA has seating configuration online. I don't like the fact that they hold the backseats until the front of the plane is sold out. I selected the seats close to the first class at the front of the plane which was packed from seat to seat but after a while I visited the back portion and saw people sleeping by taking up all three seats.
My trip was to go non-stop to Lahore but they changed the course and took a unscheduled stop at... (read more)
Written on: 09/03/2010
We took a PIA flight in February from Manchester to Lahore and we returned under a fortnight in March. I was pleasantly surprised by the friendly, helpful and professional team of young male air cabin crew on the PK 710 flight to Pakistan. I didn't remember this leg of the journey the last time I had travelled to Pakistan on PIA.
The cabin crew pointed us to our seats and then they came to assist us with our hand luggage. Throughout the flight the cabin crew were friendly, happy and quick... (read more)
Written on: 22/01/2010 by Khalidmir (1 review written)
As usual the flight was delayed for unknown reason. When landed at RYK airport, passangers were informed after 30 mins of waiting for luggage that their luggage was not loaded for "technical reasons" and hence they will get their luggage on 22nd January 2010, after 6pm.
No facilitation was offered to passangers at airport regarding their stay,comfort and cloths etc.
There was no definite answer to the fact how the luggage will be delivered to passangers?
Had there been an alternate airline,... (read more)
Written on: 16/04/2009 by Seemab
Now you can book your ticket online on www.piac.com.pk and purchase ticket online through your credit card. This facility is available on both international and Domestic sectors.
Great Job PIA! (read more)
Written on: 20/01/2009 by ronin1770 (1 review written)
Pakistan International - Flew from KHI to ISB in Boeing 747-300
Plane was clean - washrooms were acceptable - no air fresher in washrooms.
Crew was efficient but not so smiling
Flight was delayed due to weather - (2 hours late) - which i can;t blame on Airline
Satisfactory service at airport counters
Very fast check in
I had economy tickets. (read more)
Written on: 23/11/2008 by Majid Hussain (1 review written)
Having travelled on PIA airlines many times I have found that their level of service has improved considerably over the years. Having just come back from Pakistan I can clearly say there was nothing to fault the airline. Good food, clean plane and surprisingly the cabin crew staff were extremely helpful too. I highly recommend www.wokingtravelcentre.co.uk as PIA airlines appointed travel agents for tickets. Very professional and accept credit card payments. (read more)
Written on: 07/11/2008 by generalsaab
Flight on time both ways - purchased ticket via Pakistan International Airways appointed agent - www.acepointtravel.co.uk - who provided an outstanding service, would highly recommend them. (read more)
Written on: 28/10/2008
Good food, good staff and take good care of passangers and create pleasant environment to sleep etc. In my experience flight always on time. I would recommend Pakistan International airlines. (read more)
Written on: 08/09/2008
Overall PIA offers an excellent value for money service. As a travel agent i have customers complained about PIA's level of service and have switched carriers but most eventually come back to fly with PIA. I think that says it all. (read more)
Written on: 23/08/2008 by simonbanks (1 review written)
You cannot buy PIA air tickets online from the PIA website but however you can over the phone. Its still cheaper to get a ticket from one of their appointed travel agent. Highly recommend are www.wokingtravelcentre.co.uk, Wooking Travel Centre. Very thorough and professional. Can take payments by credit cards. You do have to fill a pro forma though. (read more)
Written on: 02/08/2008 by peerjogoth
I have been travelling on many airlines, Malaysian, Thai, Egypt air, Cathay pacific and Turkish airlines and found PIA among the best air lines. Staff is very very good on board however ground staff (boarding people) need some training.
Else it has some very good air craft you enjoy the journey with comfortable landings. Food is Ok!!! Needs to improve customer service on boarding and food! All well. (read more)
Written on: 25/05/2008 by assiepoester (1 review written)
I think if PIA airline crew will learn more manners and learn how to give good service maybe it does have a chance that Pakistani people will not fly anymore with Gulf or Emirates or Itehaad airlines and will join PIA! But its all up to PIA itself. I hope in the future the PIA will take some lessons from other airlines and will become something to be proud of it.
ps: This only counts for international flights. I don't have complaints about domestic flights. I travel every time with PIA from... (read more)
Written on: 11/05/2008
Overall Pakistan International airline it's a very decent airline. If they can fix up their Customer Service then they can be an awesome flight. I would recommend this flight for anyone looking for a nice, cheap airline with good quality (read more)
Written on: 22/04/2008 by Nasar
I have been travelling with PIA for 15 years I think it is one of the best international airline in the world. Good customer service, clean plane, well trained cabin crew (read more)
Written on: 11/04/2008
Pakistan International Airline is great, I would recommend it to anyone. (read more)
Written on: 18/03/2008 by samia shahid
Pakistan International airline are the best and reliable. Clean and well look after and well respected cabin crew. No bad points (read more)
Written on: 16/01/2008 by m qazi
On time, good service. Ground staff need to train how to behave but I love my national airline. Food not suitable for children, web site not up to date. (read more)
Written on: 08/08/2007 by mehadil (1 review written)
It was awesome, after quite a long time since I last flew, I really enjoyed my time on the flight. (read more)
Written on: 11/07/2007 by ali112 (1 review written)
I think Pakistan International offer a good service. Its best point is that it's a direct flight. No other airline gives this facility. The flights are on time, quality of food is very good. I would definitely recommend using this airline! (read more)
Written on: 02/04/2007 by maria777 (1 review written)
People say:- it smells bad, the staff is unfriendly and it's uncomfortable. I say if it's as horrible as you say, why were you on it in the first place? The flight was fine, the food is actually pretty good and the staff are nice if you don't act like an annoying passenger. The only thing that I can say after flying PIA several times is that they should be more consistent (time and security wise) and I don't know, turn up the heat or something. (read more)
Written on: 17/03/2007 by doc3sam
Two days prior to departure, I went to the head office in Islamabad and had my ticket confirmed. At the time, a lot of flights were being cancelled because of the EU blacklisting. The next two days, every morning I called them and was told my flight is on schedule. However, the night before my departure I called them as their flight was not listed on flight enquiry and was told that my flight was suspended. I went to the office that night, I was told I cannot be put on another airline flight... (read more)
Written on: 11/03/2007 by H4R1 (1 review written)
I don't like PIA food it is rubbish, customer service is rubbish, I can't even say one good thing about PIA. Whenever I enter the airplane I always get a bad smell don't know what is. Also, I don't like the seat, they are not comfortable you can't even relax your legs probably. If I were you people, I would fly with the Emirates the best service ever. (read more)
Written on: 06/12/2005 by pakiboi
I was on the Pakistan International flight from Toronto to Manchester to Islamabad. The flight was great nothing to complain about, also the landing and take off was next to perfect and the landings even better, the other thing is that the food was great acually and not bad like every one says it is. The comfort was great and the entertainment was even better with blockbuster movies and new music. Overall this flight was perfect and love to fly with them any day! (read more)
Written on: 30/08/2005 by aqib Haif
Extremely Poor customer service, It is like Pakistan International'S entire staff are extremely unhappy with their jobs, which is taken out on customers -
They allow alcohol on this flight Shame on them Muslims! (read more)
Written on: 23/08/2005 by zalim786 (1 review written)
The food on Pakistani International was bad, the air hostesses were stuck up and had serious attitude problem. They seem to think they have the highest paid jobs than us people,which is total rubbish. They dont know how to treat kids,they didn't offer children any games to play, which you get with Emirates and plenty other airlines. the toilets were dirty, water spilt on floor,seats were dirty and smelt. No decent tv - basically PIA you are a poor airline - you're a disgrace to our country... (read more)
Written on: 11/12/2004 by naaz83 (1 review written)
Pakistan International is probably the worst airline around!!!! They need to update the fleet and to improve customer service and menu.
Overall needs to be completely changed!!!!!
will NEVER, NEVER, NEVER, fly again with PIA! (read more)
Written on: 14/10/2004 by wobhee
Pakistan International allow a lot of luggage which is a big plus if you have a lot of stuff to transfer. Service is not too bad and food is definitely very good. There fleet is new and comfortable seats. (read more)
Written on: 16/09/2004 by shakilahmed (3 reviews written)
Pakistan International has poor customer service, un helpful staff, really in active air hostess, not multilingual at all.
You can still wait for hours to take off even boarded on the plane. poor toilet hygiene conditions
Good safety record even with age old fleet. reasonably good when in the air. (read more)
Written on: 19/04/2004 by Zeshan (2 reviews written)
Pakistan International over all have very good service and convenient check in timing in london and ideal arrival time in Lahore. (read more)