Iberia Airlines Reviews

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I am a frequent domestic US traveller and have also flown on 2 other foreign/international carriers. Iberia Air is the single worst overall airline that I have ever flown. I detest them and will never fly with them again.

I strongly recommend to anyone who does not wish to be treated like cattle to avoid at all costs. From start the finish my experience was sub par and the customer service is laughably atrocious.

The employees AT BEST are gruff and at worst are incompetent, lazy, unhelpful, and rude as hell. I had the worst itinerary ever, I was almost late not once, but TWICE for my flight due to Iberia. The plane I took from the US to Spain was shabby, old, and the bathrooms become filthy and disgusting after just 2 hours (I have NEVER seen such a disgusting bathroom on ANY flight domestic or foreign).

I have even spoken with a former employee of Iberia and she told me a similar story about how horrible her coworkers were and her experience working for them.

Overall, a horrible airline and I will NEVER fly with Iberia again.

Booking/Check-In
I was almost late for the first leg of my flight because of what the check in agents told me. First I was told I had an overage in baggage and strongly recommended to get a 2nd bag at the airport store. Otherwise there would be a 50 euro fee for exceeding the weight limit.

When I bought another bag, the line had ballooned so I informed a check-in agent that I was going to be late for my flight. She gave me a dirty look and told me to get back in line. The second check in agent told me there would be a 50 euro fee for my second bag!!!

Ridiculous! When I explained how that made no sense and what the first agent had told me, the second agent made a face and said something that you will hear A LOT from Iberia, "I don't know why [she said that], but ANYWAYS, you have to pay a fee."

In addition to the overall incompetence of the employees, the attitudes of the 2 second check in staff were just plain rude, unsympathetic, unhelpful. I am not kidding when I say one of the woman was making a face at me the ENTIRE time I was at the counter.

Layovers
When I landed in Madrid, my flight to Boston was already BOARDING. I have had bad layovers before, but this was ridiculous. They booked it so my departing gate was the farthest away - even the airport estimated it took 22 minutes. I had to run like a madman to get to the gate before it closed and it was LAST CALL when I reached my plane. When I spoke with Iberia employees at the airport they had that same rude and unhelpful attitude and acted as if this were MY fault I were going to be late and I how dare I not follow their boarding protocol. My legs were literally spasming on the flight once I ran on because of the exertion.

In Flight
Iberian flight attendents are famous for being gruff. I didn't mind this on the flight to Spain because the flight attendents did their jobs. And there is a difference between being gruff and beign RUDE.

However, on the flight to Boston my flight attendent REFUSED to get me water and lied and told me I had to walk to the back of the plane to get it. The couple next to me 1 minute later asked for the same thing and received a BOTTLE of water. When I asked that flight attendent for water, I was told it was the LAST water bottle on the plane. And I was not offered any alternative (no juice, no cup of water). I have never been treated so outright poorly by asking a simple request. The flight attendents were rude as hell, unhelpful, incompetent, and outright liars. They do not want to do anything on the flight and make it clear you are bothering them if you ask them for anything, even during meal service where you have to tell them what you will be eating and drinking!

Other Passengers
Maybe like attracts like because so far I have sat next to or in front of passengers who are likewise rude or ignorant. The college student behind me on the flight to Spain asked spoke loudly in Spanish about the "Chinese" sitting in front of her and asked her seatmate "What's the difference between Chinese and Japanese?" She also kept hitting my seat because she wanted me to put my seat all the way up up so SHE could lean back in her seat and put her feet on the back on seat. After travelling a little through Spain, I'm not too surprised by this ignorant behavior, especially in a young person, but it's a sneak peak at what you may encounter on your flight.

After Flight
If you want to speak to someone at Iberian to make problems alright, GOOD LUCK! Their customer service promises are all PR and a joke. Their online complaint form is buried in their website, times out in under 5 minutes, and allows you only 500 words. So write fast!

Overall
Avoid at all costs. The only good thing I can say about them is that the food they provide for the flights is not subpar.

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with out doubt Iberia Airlines is the worst business class flight i have taken
this was a night flight and lights were only dimmed for max 2 hours
seat would not recline along with 6 other passengers, picture on screen was
blurred.
as for staff they were the worst i have ever encountered after 30 years of flying business class, they did nothing whatsoever to help and were in fact down right rude
as for customer service afterwards this is appaling, i received a response saying thank you, i trie ...

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Okay, first off, AVOID INTER-EUROPEAN FLIGHTS PERIOD!!! INTERNATIONAL FROM/TO USA IS GREAT!! people rant on about bad reviews of this airline. I understand the industry being I am a pilot myself. There is no personal video screens on this flight, which is fine for me. Did you know that personal video screens add 5 miles of extra wiring that can arc and cause an in-flight fire? Some of the wire can't be inspected in routine maintenance checks. SO STOP COMPLAINING ABOUT NO PVT (personal video ...

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I was concerned about flying Iberia after reading all the bad reviews, but I was SO pleasantly surprised! The Iberia roundtrip JFK- Barcelna,Spain- that I bought was by far the cheapest fare I could find. On the way to Barcelona the flight was operated by American Airlines where the food and in-flight services were barely mediocre. On the way back, however, both of the flights (Barcelona-Madrid, Madrid- JFK) were operated by Iberia and it was quite a contrast to AA. The flight was exactly on tim ...

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I was concerned about flying Iberia after reading all the bad reviews, but I was SO pleasantly surprised! I bought Iberia roundtrip JFK- Barcelna,Spain- but it was by far the cheapest fare I could find. On the way to Barcelona the flight was operated by American Airlines where food and in-flight services were barely mediocre. On the way back, however, both of the flights (Barcelona-Madrid, Madrid- JFK) were operated by Iberia and it was quite a contrast to AA. The food was great (including FREE ...

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Iberia lost my luggage in both directions-totaly uncooperative re. finding it.
Staff obnoxious. Incompitent service. Food ineatable. Company a disgrace.

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Iberia is rubbish airline with old planes and poor service. I ordered a special meal and confirmed it prior to flight but they expressed no knowledge of it on plane and offered no alternative. The film system was antiquated (like an old bus with small shared screens and poor to zero sound quality.
The London leg on the flight was more like basic no frills airline which may be fine for a short trip but not ideal after you've been travelling for over 15 hours!
My travel agent booked my ticket wi ...

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Iberian is a first class act!! Flight was on time within a few minutes (waiting our turn in Chacago) Food was great, customers service was fantastic!! ALL flight personel were VERY friendly and persobable. We (my wife and I) were more than very pleased with the flight both to Italy and back to the US!! I would recommend Iberian to ANYONE.!!!!

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Horrible service with Iberia Airlines, terrible food, delayed and they lost my luggage. Moreover, when my luggage was delivered, it was completely destroyed.

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My trip was from Dulles to Rome (FCO). I was ready for the worst as most reviews have been awful but my experiance wasnt horrible. Iberia Airlines Flight left close to ontime (15 mins late), food was very good and the service was courteous.

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My experience with Iberia was horrible. I paid a round trip ticket from Madrid to Valencia. Long story short choose any other passenger airline when ever your are offered Iberia. With Span Air, if you miss the flight they will accommodate for you by arranging you on another but not Iberia. My flight began originally from Portland OR (PDX) and to arrive in Valencia, Spain. Majority of the flight was through Continental but a mishap in Newark had me stay over night and placed me a day late for my ...

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This is the worst airline I have ever used in 40 years of travelling. Iberia lost my luggage on the outbound flight, and lost it again on the return flight. It is impossible to speak to a human being when you contact their lost luggage department; all you get is an imbeciic recording that says nothing at all.. All four of my flights with them were delayed each by over an hour. The service was disgraceful, the staff rude, and whole thing an exercise in incompetence. Even boarding the flight was a ...

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Iberia Airlines is a budget airline. Book it if you can find a very cheap ticket, otherwise STAY AWAY.

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I took Iberia from JFK to Greece and we connected in Madrid it was the worst plane ride i ever took. Going to Madrid was a two hour delay. waiting to connect to another plane another two hour delay. The staff was okay the worst plane landing ever. On the way back 5 hour delay waiting on the plane cause someone got on the wrong plane. I WILL NEVER TAKE THIS AIRLINE AGAIN.

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Iberia - London heathrow to Rio International (14 may 2009 outbound, 22 May 2009 Inbound) - aircraft AirbusA321 & A340-300.

Iberia is without doubt the worst airline I have ever flown on longhaul.

I found the staff indifferent, rude and I couldn't get any information out of them. The outbound flights were: London Heathrow to Madrid (this went ok, left on time, but the price of the food and drink were extortionate) The real turndown was the A340-300 from Madrid to Rio - uncomfortable seats, ...

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I give a one just for pity....I do not recommend flying with an airline like Iberia which does very little right!!! They are not able to check in properly, their staff is not aware of rules in detriment of the customers and 3 out of 3 lost my luggage in the same itinerary. I will avoid flying with them again!!!

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We are a family of four with two small girls of nine months and four years. We flew to South America with Iberia connecting in Madrid in April 2009 returning three weeks later.

A week before the flight out, we re-confirmed our seat reservations for both ways, which had been done months earlier. I did this to ensure we had a baby basinette for our youngest daughter. I went to the Iberia counter at the airport in Frankfurt, Germany, to do this. They told us the seats and basinette were no probl ...

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I have successfully boycotted Iberia for 3 years, after a truly horrible experience. Due to travel policies of a client I had to fly Iberia again (Barcelona - Madrid - Miami and back). In addition to delays on all flights, service again was horrendous. It seemed they picked the stewardesses from Iberia Cargo. Video systems did not function properly, hardly any entertainment option, consequent spanish speaking instead of english, which after 6 hours they should know in business class... On the wa ...

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I will never, ever, fly with Iberia again. It is by far the worst airline. We were denied boarding in Madrid leaving for Boston well in advance of our flight. We were told we weren't early enough, that we had to check in 2 hours before the flight. We had been at the airport being shuffled from one desk to another, having counters close as soon as it was our turn, for hours. We were then told we had to pay for another ticket if we wanted to fly standby the next day. I was told it wasn't their pro ...

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I have just returned from a trip to France. Iberia airlines was on time from Boston to Madrid and Madrid to Bordeaux. The return flight was the same. The food was acceptable and the service the same. There was as much leg room as any plane I have been on. They were just a bit snooty about not getting water for my companion to take pills when they were eating dinner in the back. The only other complaint would be the lack of clear communication for indicating which gates the planes would be ...