Iberia Airlines Reviews

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I have been flying for decades and Iberia is the single worst airline I have ever flown with. Despite having boarding passes they kept us in Miami for a whole day because of their errors. All in all about 80 people were left behind and while the staff in Miami made promises that Iberia would assist with transportation to catch up with the rest of the travel plans, once we arrived in Madrid the Iberia staff there laughed at the idea and even told us that to get rid of people the staff in Miami might have said anything.....Say what? Is it Iberia's policy that its staff lies to customers?

The flight was decent. The equipment was in pretty decent shape and service was ok but it seems that their airport operations are terrible.

I would never fly Iberia again and am actually about to file a claim against them in court as their negligence ended up costing me about $1,300 with expected court filing costs.

On the day we flew back Iberia and British Airways announced their merger. Hopefully the Brits will teach the Spaniard how to run a successful operation but until I see evidence of this I will take a U.S. airline or one more serious about their business such as Lufthansa.

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I am a frequent domestic US traveller and have also flown on 2 other foreign/international carriers. Iberia Air is the single worst overall airline that I have ever flown. I detest them and will never fly with them again.

I strongly recommend to anyone who does not wish to be treated like cattle to avoid at all costs. From start the finish my experience was sub par and the customer service is laughably atrocious.

The employees AT BEST are gruff and at worst are incompetent, lazy, unhelpf ...

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with out doubt Iberia Airlines is the worst business class flight i have taken
this was a night flight and lights were only dimmed for max 2 hours
seat would not recline along with 6 other passengers, picture on screen was
blurred.
as for staff they were the worst i have ever encountered after 30 years of flying business class, they did nothing whatsoever to help and were in fact down right rude
as for customer service afterwards this is appaling, i received a response saying thank you, i trie ...

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Okay, first off, AVOID INTER-EUROPEAN FLIGHTS PERIOD!!! INTERNATIONAL FROM/TO USA IS GREAT!! people rant on about bad reviews of this airline. I understand the industry being I am a pilot myself. There is no personal video screens on this flight, which is fine for me. Did you know that personal video screens add 5 miles of extra wiring that can arc and cause an in-flight fire? Some of the wire can't be inspected in routine maintenance checks. SO STOP COMPLAINING ABOUT NO PVT (personal video ...

lyala's review has yet to be rated - Be the first!
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I was concerned about flying Iberia after reading all the bad reviews, but I was SO pleasantly surprised! I bought Iberia roundtrip JFK- Barcelna,Spain- but it was by far the cheapest fare I could find. On the way to Barcelona the flight was operated by American Airlines where food and in-flight services were barely mediocre. On the way back, however, both of the flights (Barcelona-Madrid, Madrid- JFK) were operated by Iberia and it was quite a contrast to AA. The food was great (including FREE ...

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Iberia lost my luggage in both directions-totaly uncooperative re. finding it.
Staff obnoxious. Incompitent service. Food ineatable. Company a disgrace.

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Iberia is rubbish airline with old planes and poor service. I ordered a special meal and confirmed it prior to flight but they expressed no knowledge of it on plane and offered no alternative. The film system was antiquated (like an old bus with small shared screens and poor to zero sound quality.
The London leg on the flight was more like basic no frills airline which may be fine for a short trip but not ideal after you've been travelling for over 15 hours!
My travel agent booked my ticket wi ...

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Iberian is a first class act!! Flight was on time within a few minutes (waiting our turn in Chacago) Food was great, customers service was fantastic!! ALL flight personel were VERY friendly and persobable. We (my wife and I) were more than very pleased with the flight both to Italy and back to the US!! I would recommend Iberian to ANYONE.!!!!

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Horrible service with Iberia Airlines, terrible food, delayed and they lost my luggage. Moreover, when my luggage was delivered, it was completely destroyed.

matthewedward's review has yet to be rated - Be the first!
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My trip was from Dulles to Rome (FCO). I was ready for the worst as most reviews have been awful but my experiance wasnt horrible. Iberia Airlines Flight left close to ontime (15 mins late), food was very good and the service was courteous.

publius2's review has yet to be rated - Be the first!
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My experience with Iberia was horrible. I paid a round trip ticket from Madrid to Valencia. Long story short choose any other passenger airline when ever your are offered Iberia. With Span Air, if you miss the flight they will accommodate for you by arranging you on another but not Iberia. My flight began originally from Portland OR (PDX) and to arrive in Valencia, Spain. Majority of the flight was through Continental but a mishap in Newark had me stay over night and placed me a day late for my ...

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This is the worst airline I have ever used in 40 years of travelling. Iberia lost my luggage on the outbound flight, and lost it again on the return flight. It is impossible to speak to a human being when you contact their lost luggage department; all you get is an imbeciic recording that says nothing at all.. All four of my flights with them were delayed each by over an hour. The service was disgraceful, the staff rude, and whole thing an exercise in incompetence. Even boarding the flight was a ...

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Iberia Airlines is a budget airline. Book it if you can find a very cheap ticket, otherwise STAY AWAY.

dimokoutso's review has yet to be rated - Be the first!
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I took Iberia from JFK to Greece and we connected in Madrid it was the worst plane ride i ever took. Going to Madrid was a two hour delay. waiting to connect to another plane another two hour delay. The staff was okay the worst plane landing ever. On the way back 5 hour delay waiting on the plane cause someone got on the wrong plane. I WILL NEVER TAKE THIS AIRLINE AGAIN.

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Iberia - London heathrow to Rio International (14 may 2009 outbound, 22 May 2009 Inbound) - aircraft AirbusA321 & A340-300.

Iberia is without doubt the worst airline I have ever flown on longhaul.

I found the staff indifferent, rude and I couldn't get any information out of them. The outbound flights were: London Heathrow to Madrid (this went ok, left on time, but the price of the food and drink were extortionate) The real turndown was the A340-300 from Madrid to Rio - uncomfortable seats, ...

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I give a one just for pity....I do not recommend flying with an airline like Iberia which does very little right!!! They are not able to check in properly, their staff is not aware of rules in detriment of the customers and 3 out of 3 lost my luggage in the same itinerary. I will avoid flying with them again!!!

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We are a family of four with two small girls of nine months and four years. We flew to South America with Iberia connecting in Madrid in April 2009 returning three weeks later.

A week before the flight out, we re-confirmed our seat reservations for both ways, which had been done months earlier. I did this to ensure we had a baby basinette for our youngest daughter. I went to the Iberia counter at the airport in Frankfurt, Germany, to do this. They told us the seats and basinette were no probl ...

kimcp's review has yet to be rated - Be the first!
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I have successfully boycotted Iberia for 3 years, after a truly horrible experience. Due to travel policies of a client I had to fly Iberia again (Barcelona - Madrid - Miami and back). In addition to delays on all flights, service again was horrendous. It seemed they picked the stewardesses from Iberia Cargo. Video systems did not function properly, hardly any entertainment option, consequent spanish speaking instead of english, which after 6 hours they should know in business class... On the wa ...

moosesnorkle's review has yet to be rated - Be the first!
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I will never, ever, fly with Iberia again. It is by far the worst airline. We were denied boarding in Madrid leaving for Boston well in advance of our flight. We were told we weren't early enough, that we had to check in 2 hours before the flight. We had been at the airport being shuffled from one desk to another, having counters close as soon as it was our turn, for hours. We were then told we had to pay for another ticket if we wanted to fly standby the next day. I was told it wasn't their pro ...

shaley's review has yet to be rated - Be the first!
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I have just returned from a trip to France. Iberia airlines was on time from Boston to Madrid and Madrid to Bordeaux. The return flight was the same. The food was acceptable and the service the same. There was as much leg room as any plane I have been on. They were just a bit snooty about not getting water for my companion to take pills when they were eating dinner in the back. The only other complaint would be the lack of clear communication for indicating which gates the planes would be ...