Iberia Airlines Reviews
Latest Reviews
★★★☆☆
“i hv numerous (lots) of flights by Iberia”
Written on: 22/04/2013
I hv thousands of miles flying business class by Iberia and I never got any benefit contrary to the star alliance which although I hv made much less trips I was promoted to senator flier and I made number of trips free using my miles. It is almost not possible to contact Iberia and the ground staff is not of assistance at all. Is someone who is able at least to guid me of how to contact Iberia miles and more?? I do need to publish anything I need only an answer. Rgds Georgios Logothetis (read more)
★☆☆☆☆
“Iberia are the WORST Airline in the World!!!”
Written on: 26/03/2013
We booked our flight from Heathrow to Barcelona in July 2012. We then received an email from Iberia stating that the time of our flight had changed, when we called to check the position we were advised by an unhelpful representative that our reservation was not valid because our first names were not on the reservation. Despite the fact that they had taken our money and had ample time to contact us if there was a issue with our booking. We were told that we would have to cancel our... (read more)
★★★★☆
“Would fly Iberia again”
Written on: 26/03/2013
Having purchased our ticket online through Airtek and receiving confirmation and itinerary of departure flight (different airline) and return flight with Iberia. We got to the airport to find that we didn't have a seat on the other airline. Nothing for it but had to purchase over the counter as we had paid for the hotel in the country we were going to visit. (Luckily they had seats available). No Iberia flights out at that our time of departure so couldn't check if we had seats to get back.... (read more)
★★☆☆☆
“The worst airline I've been on.”
Written on: 26/03/2013
SEATS - no room to cross legs and I am only short. The base of the seats have metal bars that are not covered with padding so 11 hours makes for a most uncomfortable flight. My coccyx took five days to recover from soreness. No wonder so many were standing during the flight. FOOD - Both flights to and from Central America we had beef. One had cold beef with red peppers and ? sliced cabbage as a starter followed my beef stew with red peppers and beans - somewhat repetitive. The pineapple... (read more)
★☆☆☆☆
“What not to do”
Written on: 15/03/2013
7 hour delay from Nice to Madrid. No updates, absent employees, no information. Exactly how not to handle this type of situation. 20 euro meal voucher was offered. Safety first, of course. But tell us what is going on. The silence just increases the anger. (read more)
★☆☆☆☆
“Just Awful”
Written on: 20/02/2013 by Mbayasana
some years ago I flew with Iberia to Lima. I was appalled then by the awful food, the surly and unhelpful staff, and the grudging service. Very recently. I flew with them to Quito, and I have to say there has been no improvement. The flight was during daylight hours, and was interminable, partly because of the pathetic entertainment, and also because the crew insisted on keeping the blinds down, plunging the cabin into dreary darkness, so that they could disappear .. The only positive is... (read more)
★☆☆☆☆
“Iberia very poor indeed”
Written on: 17/02/2013 by johnsnapo (1 review written)
Ground staff and attendants are rude and unhelpful , they knock people off planes constantly and don't bother to consider if someone is traveling with a child , someone elderly.I have flown 2 times with them and both times the service was BAD.How they speak to their passengers amazes me.How anyone can fly with them amazes me more.I would rather go with Ryanair. Avoid at all costs ! (read more)
★☆☆☆☆
“SUCKS”
Written on: 15/02/2013
Iberia sucks. Completely. They love to go on strikes and screw up vacations. I would NEVER recommend this airline to a friend, and I will NEVER use it again. They have strikes every year, but they don´t inform their customer that their flight has EVEN BEEN CANCELLED. (read more)
★★☆☆☆
“I' ve flown with Iberia a few times and have always...”
Written on: 27/01/2013 by Andrewjj
I' ve flown with Iberia a few times and have always been disappointed by the lack of any inflight entertainment and that all food and drinks need to be purchased but it was when they lost my luggage that my opinion of them really soured. During my connection in Madrid the representative assured my that my bag had been routed to Las Palmas. When I arrived in Las Palmas my bag never showed up. The CSR tracked my bag down, still in Madrid and assured me it would be flown in that night and... (read more)
★☆☆☆☆
“They are truly bad at most things”
Written on: 18/01/2013
On a Madrid to Quito flight the aircraft was so unserviveable that they tried and failed to clear after pushback 1hr 30 mins late, returned to the terminal and eventually cleared 3hrs 29 mins late after engineers had tried to fix things. Meal in Business Plus had been kept warm for so long that it was dried out and almost inedible. The 'afternoon plate' eventually served late evening had been kept at ambient temperature and was sour. My wife tried it and later threw up. Eventually, near... (read more)
Thebrits's Comment
Written on: 21/01/2013
Sorry, when we posted the above review we didn't notice that one line had been missed out in the transcription. There was a penultimate sentence which should have read "Two of our bags were so badly damaged that clothes within were torn - Iberia 'lost' the first claim, and only acknowledged the next after three different demands for proofs; first copies of dox, then photos of damage and finally a demand for originals of certificate of unusability receipts and guarantees".
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Showing 1 - 10 of 286 Reviews
★☆☆☆☆
“the worst customer service in baggage service lost my...”
Written on: 05/12/2012
the worst customer service in baggage service lost my luggage and when calling the baggage service which located in spain they were so impolite and rude didn't care about customers hanging up the phone on me many times i will never travel with them again (read more)
Thebrits's Comment
Written on: 18/01/2013
absolutely true, they badly tore two of our bags and in spite of zero customer service, all the experiences of hanging up, left listening to 'music' for 7 minutes and then just a dead line (twice) I refused to roll over, wrote three registered claim letters to "customer service" and then the President and after SEVEN MONTHS got minimal compensation which did not cover my costs and losses.
I am still fighting for compensation for arriving 8 hrs 20 mins late in Quito September 2011. Under EU law we are entitled to 600 euros each for this plus other claims for 450 euros but although directed by the EU governing body to pay, Iberia simply ignore the ruling to compensate us. The only way forward is to sue - but in Spain???
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★☆☆☆☆
“FOOD POISONING”
Written on: 05/12/2012 by Sandy1111
Hi, I am writing this e-mail because I want to express my dissatisfaction with the service but most of all that is a HUGE concern to me the fact that I GOT A FOOD POISONING. I believe that this is something huge and I am planning to let every medium know about my horrible experience with IBERIA. I have flown overseas before and never had any problems but this flight was horrible. There was a couple that was sitting in the row next to me and I am not egzadurating but they were... (read more)
★☆☆☆☆
“The worst budget airline!”
Written on: 02/12/2012
I have flown with most of the budget airlines and my flight with Iberia has been the worst. Terrible customer service on both phone and email. There website is useless. Were given incorrect information at time of booking regarding carriage of sports equipment. I would never recommend anyone to fly with Iberia or book with their website/phone line. Its worth paying a bit more for a half decent level of service. (read more)
★☆☆☆☆
“Chronically overbooked. Very tight seats”
Written on: 08/11/2012 by densur
Lost 10 hours due to overbooking. The worst seats, it was almost imposible to spend 5 hours in such seats. Almost all men spent half of the flight standing in the pass. (read more)
★★★★☆
“ORD to Frankfurt”
Written on: 26/10/2012 by IloveAmerica (1 review written)
Ok let’s start with by the time we arrived at O’Hare I was sick worrying about our flight. I had read all of the horror stories like below about Iberia air. We left 45 minutes late due to waiting on five late arrivals. Crew was great meals were a lot better than US airlines. We had dinner with wine and a good breakfast! It is a long flight I suggest sitting on pillow or blanket. /any time on eight + hour flight your @ss gets tired. Seat size I am 6’4” 295lbs no problem fitting in... (read more)
★☆☆☆☆
★☆☆☆☆
“Possibly The Worst Airline In The World”
Written on: 05/09/2012
Go in to plenty of detail, talk about the key elements you like, was there anything you particularly didn't like about it? LOL... Where do you start? Fined on the spot for forgetting a piece of paper or lose the whole flight with 20 minutes to spare (at check-in desk). The fine was twice the price of the air ticket. Terrible customer service from the check-in desk. Rude personnel. Flight was late with no information while waiting. Dirty, cramped planes. Won't even reply to a complaints... (read more)
★☆☆☆☆
“BAD CUSTOMERS SERVICE”
Written on: 14/08/2012 by AntonioLourenco
After a delayed connection at Malaga airport from Fuerteventura, we were offered two options: either to proceed to Madrid in the about to take-off plane without the luggage or to wait for it and get the next flight. We preferred the second option but afterwards we had been told that there were no more flights to Madrid the same day and that we had to pay another ticket to Madrid to fly the day after!!!! While trying to solve the issue, the Iberia responsible at Malaga airport was rude,... (read more)
★☆☆☆☆
“Bizarre booking arrangements”
Written on: 13/08/2012
I purchased return flights from Zurich to Bogota via Madrid and paid an additional fee to secure some extra legroom. Shortly afterwards, I started receiving regular emails changing the times of all my flights and my seating, without any refund of the fee I had paid to be seated in an exit. So far, so fraudulent. I then attempted to raise this issue with the company but they could only be contacted through a special toll number. So, I was being asked to pay a fee to resolve an issue created... (read more)
★☆☆☆☆
“Worst experience in 25 years”
Written on: 29/07/2012
Horrible check-in (2 hours), late flights, horrible in-flight service, lost baggage. They couldn't have done more wrong if they tried. This includes an hour on the runway in Madrid with no air-conditioning while a mechanic put putty on one of the engines (really). The only positive thing I can say about the experience was that they plane didn't crash. Never again - I will pay a premium to use an airline that functions. (read more)
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Showing 11 - 20 of 286 Reviews
★☆☆☆☆
“No luggage, no compensation, no answer, just stupid...”
Written on: 20/07/2012
IBERIA is a NIGHTMARE!!! I have been traveling from Munich to Santiago de Chile thru Madrid in Feb 2012. The flight from Munich to Madrid had 2 hours delay, so I almost lost my flight. I caught it by running, but my luggage did not run, so there was no luggage in Santiago after 13 hours flight. It took long to do the procedures. I was told the luggage would come 2 days later, I should buy what I needed. It was summer there and winter in Europe. I collected bills of about 183,94 Euros, which... (read more)
★☆☆☆☆
“Stranded because of their mistake”
Written on: 11/07/2012
I had a three leg trip from Barcelona to Houston, TX. I arrived at Barcelona's airport an hour and 15 minutes before my flight to find out that it had be cancelled....yes, CANCELLED. There was no type of notification sent to me at all. I was lucky enough to be there in time to catch the last flight going to my first connection city. Rather than give me all of my boarding passes when they checked me in, they only gave me the boarding pass for the first flight. When I got to Madrid, my... (read more)
★☆☆☆☆
“Delayed flight with Iberia Airlines”
Written on: 07/07/2012
On 27th June flew with Iberia Airline from Heathrow to Madrid to get my connecting flight to Columbia. Big mistake!!! Iberia airlines was delayed for an hour therefore, missing my connecting Business Class flight at Madrid. I was not happy! I found out from Iberia Customer Service dept that the delay was due to Bag handling - My question is; what were the Bag Handlers doing to cause the delay in the first place? Shame on them and the airlines. On my return, I rang and spoke to various... (read more)
★☆☆☆☆
“had a business class ticket flying from London to...”
Written on: 02/07/2012
had a business class ticket flying from London to Costa rica via Madrid. ona way in lost one day due to Iberia being late, late connection. on a way back the same - flight cancelled, noone bothered to inform about the cancellation; lost my luggage, when it was finally delivered in 3 days- the suitcase was damaged. (read more)
★☆☆☆☆
“Misleading Information!”
Written on: 24/06/2012 by gallolini (1 review written)
We purchased two plane tickets from Iberia, to fly from Florence, Italy to Madrid, Spain on May 24 this year (Flight 5579). The plane was scheduled to leave Florence at 4:50 PM, arriving in Madrid at 7:05 PM. When we arrived at the Florence airport we were told that no big planes could fly from that small airport, and that we were going on bus to Bologna to fly to Madrid from there, but that were no delays. Thus, we had to carry luggage outside to wait for the bus under the sun and left... (read more)
★☆☆☆☆
“Not good”
Written on: 27/04/2012
It was such a horrible experience that I will never fight with Iberia ever again! They lost my bag, there were delays in the flights and they made sort notice changes to my flight (they changed my flight a day before). (read more)
★☆☆☆☆
“Where to put a complaint with Iberia Airlines?”
Written on: 06/04/2012
We booked a trip from Brussels to Madrid. Due to the strike of 14 april 2012, we had to cancel our flight. I have to put a complaint to Iberia Airlines to try to get back the payment of our reservation for the hotel. Does someone knows an email address where I can complain? It seems impossible to find. Or does anyone knows another way? (read more)
Tonytony2762's Comment
Written on: 07/07/2012
After countless phone call and rude staff at Call Centre dept due my complaints with iberia airline, i was finally given an address to write my complaints its : CUSTOMERS RELATION, APARTA DOS, CORREOS, PO BOX 36315, 28080, Madrid
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★☆☆☆☆
“Worst Airline Ever”
Written on: 04/04/2012
I flew with Iberia from Marseille to Madrid to Costa Rica. The plane that flew to Madrid was too small, and several suitcases had to be flown to Madrid separately. Unfortunately, our suitcases were removed. When we arrived in CR, of course our suitcases were not there. Iberia said they'd deliver the suitcases to our hotel the next day. The next day, Iberia called and said they'd be delivered the next day. The 3rd day, we had to take a taxi to the airport to get our suitcases. Iberia said... (read more)
Tonytony2762's Comment
Written on: 07/07/2012
if you are from the UK forward your complaint to watchdog and let them investigate the matter - that what im doing with Iberia airline. im not looking to go on tv and claim my 15min of fame but Iberia will not accept they mistake and compensate what it right. the more you complains to wachdog about Iberia, the more tools watchdog will have in the investigation. I don't know why BA merge with that airline, big mistake.
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★☆☆☆☆
“How can they possibly have any customers”
Written on: 26/03/2012 by bethany1985
My first flight was a double coded flight from Madrid to Santiago - meaning Iberia can book seats on the flight but it is operated by LAN. The flight was delayed by 15 hours, but the boards were not updated with any message about this. I waited until boarding time and as there was still no gate went to customer services to investigate. There I was told the flight had been cancelled an hour before. Had they actually made this clear on the boards, I could have transferred to a later flight but... (read more)
Tonytony2762's Response to bethany1985's Review
Written on: 07/07/2012
Hi - i have had the same problems as you, flying with Iberia was the biggest mistake that i could of ever made. However, I do have a contact number for Iberia customer service if it not to late; it a 24hour help line. please, ignore the word HELP: 0870 6090500 - good luck - becuase they a DAM RUDE!
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★☆☆☆☆
“save your money, book elsewhere”
Written on: 20/03/2012 by aeronaut1965 (3 reviews written)
I understand why BA want to be associated with Iberia- must be the south american destinations- nothing else. But look out for the codeshare flights, you will be in for a horrible experience. * Their website gives wrong info about flights, and it will always only come up with the most expensive flights. The also have a codeshare with lowcost Vueling- which is actually also Iberia- should you book your flight through the Iberia site then you will NOT be able to use the possabilities on... (read more)
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Showing 21 - 30 of 286 Reviews
★☆☆☆☆
“Thrice disappointed - never again!”
Written on: 18/03/2012
Twice in the past we had experienced "couldn't care less" service from Iberia, but our holiday company assured us that they had improved. If only. We were part of a group tour to South America, travelling to and from London Heathrow - Buenos Aires via Madrid. Things started badly just after 5a.m. when told that our flight was overbooked, and we had no seats. No apology from the (Spanish) clerk, just a shrug. Could they still connect us with the Buenois Aires flight? No, go another day;... (read more)
★☆☆☆☆
“HORRIBLE...JUST HORRIBLE”
Written on: 08/03/2012 by Traveller2012now (1 review written)
Folks, if you are not dissuaded by the horrible reviews here, please read mine. The staff is TERRIBLE. Let me say it again, they are HORRIFYING. They are rude and curt on the phone. They treat you like they are doing you a favor. When I tried to talk to the manager, I was put on hold for 20 minutes then got hung up on. When I called back, she refused to take my call. BOTTOM LINE, IF YOU HAVE ANY DIGNITY....DO NOT DEAL WITH THESE MORONS. (read more)
Guest's Response to Traveller2012now's Review
Written on: 07/07/2012
i am having the same problems as you right now - they are disgusting in how they treat their customers, as if its my fault. i am going to get watchdog on their case.
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★☆☆☆☆
“Worse Customer service ever!”
Written on: 07/03/2012
They just lie and are really rude. On my departure flight I had to wait extra 8 hours... on my returned they said my reservation was cancelled because I disputed the charge on the credit card, even after showing the statement and asking them to do a conference call to show the charge went thru and NEVER was disputed, they only could offer me a new ticket for $1,700 . Yes I had to buy another ticket, after 4 days waiting for a resolution, but with another airline of course. NEVER I will fly... (read more)
★☆☆☆☆
“THE WORST AIRLINE I HAVE EVER EXPERIENCED”
Written on: 28/02/2012
THIS IS THE LETTER OF COMPLAINT WRITTEN TO BRITISH AIRWAYS ABOUT IBERIA: I am writing to complain about your partner company, Iberia, about several serious incidents which have had racist and medical consequences. Excuse the length of this letter but several incidents occurred so I would very much appreciate if you would take the time to read it through. These incidents occurred whilst checking in for flight IB1646 origin Madrid Barajas T4 to Barcelona at 17h10 on the 26th February,... (read more)
★☆☆☆☆
“Iberia Lost Our Bag Twice - CUSTOMER SERVICE is TERRIBLE”
Written on: 25/01/2012
No acknowledge and apology for losing bag (after 5 months). Formal complaint process is terrible. You need to beg them to speak to you. Still haven't written to us or confirmed where our bag is (even thought it has been found in end destination). Avoid and fly with another carrier who know what customer service is. (read more)
Guest's Comment
Written on: 14/02/2012
our 20 year old daughter is flying home from Venice on this airline. Booked by Boyfriend stationed in Italy. (he didn't know any better) She flew in on American Airlines and had a huge (9) hour layover not expected. Now with reading these reviews, we are really worried....Hope all goes well. We'll tell her to bring snacks and plenty of bottled water since the staff is so nasty.
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★★★★☆
“OUTSTANDING - IGNORE ALL BAD REVIEWS”
Written on: 17/01/2012
Prior to flying we had read all the negative reviews and were so dubious that we contemplated forfeiting our booking which was already paid for and finding an alternative airline. However, now that we have experienced Iberia Airlines firsthand, all we can say is, ignore the negative reviews. The aircrafts were fine, the staff were exceptionally friendly and helpful, the food was outstanding, the service impeccable, the captain kept you up to date along the way, departure was on time and in... (read more)
Guest's Comment
Written on: 07/02/2012
that your experience with them was good does not mean is a good airline. they are actaully dubious. the made me bought the ticket and said i will be given their transit visa . on the day to pick up was when i was told that denied. now am struggling with them to collect my balance.
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Roma64's Comment
Written on: 17/04/2012
Asked for a seating by the exit (due to my disability) during ticket purchase and checking via phone 1 day prior to departure and at the airport but did not receive them. Me and my friend suffered for 8 hours to Spain. Food was not even fit for a dog. our luggage was lost for 2 days. We received Same bad service on our way back and the same seating issues as we did when we left the US. I have traveled Europe before using Alitalia, Continental, Air France and never had any problem or very bad service as I did with Iberia. Do not flight Iberia. I do have my travel documents and boarding pass proving my recent travel with Iberia.
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Suher21's Comment
Written on: 13/11/2012
One important issue, with regards to Iberia not allowing you to seat by an Exit door...such seats are reserved to ABPs--Able body passengers--who, in the event of an emergency, will be designated helpers to evacuate the aircraft. Maybe they were nice enough in just denying you the seat, and not hurting your feelings...Spaniards are very sentimental and sort of naive.
I hope this info. will help you understand why their negative to your seat request.
Best, SuHer21
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★☆☆☆☆
“Worst Flight Ever! Iberia does not care about its...”
Written on: 14/01/2012
GRU/BAR/MAD/MAN (Arrival on 10th January) My luggage was lost by Iberia who did not meet my expectations. I had to deal with Global Baggage Solutions until 72 hours after the arrival. After that I must deal directly with Iberia, who did not even attempt to comfort or contact me by any means, therefore I had to look up on the Internet for their information. The information so far is: nobody knows where my luggage is! Only after 21 days they would consider it lost and could pay the... (read more)
★☆☆☆☆
“Worst flight experience I have had”
Written on: 09/01/2012 by LULABELLE83
I worked in music touring for several years, and have been on more flights than most have had hot dinners. I can say, without any hesitation, that Iberia is the worst airline I have ever experience. At one point, I was so exhausted, frustrated and disappointed that I actually shed a tear. I don't want to bore on about everything that was wrong with this flight, so I will just say this: DISGUSTING. DO NOT EVER FLY WITH THIS COMPANY. (read more)
★☆☆☆☆
“Avoid, avoid, avoid, avoid”
Written on: 06/01/2012
“Older and wiser” and having travelled on Iberia I really do understand the wisdom of this adage. Iberia is the worst airline imaginable. Words just cannot adequately sum up just how bad they are. Anyone thinking of travelling with the airline, book with another carrier, take a boat or walk you will have a better experience. Punctuality, civility, service, honesty and luggage delivery are totally alien to Iberia. In spring 2011 I booked return flights to San Juan. At the time BA was... (read more)
★☆☆☆☆
“Worst trip ever”
Written on: 26/11/2011 by Torse (2 reviews written)
The flight left Lagos and there was an evening meal and in the morning we were dumped in Madrid without any information on the next flight or even a drink in the morning. Passenger were then handpicked to fly on to London it did not seem coordinated and then the flight from Madrid to London there was no breakfast nothing provided. The meal from the night before was all you had for over 12 hours And the food was god-awful. The flight back to Lagos cost me £100 more for the flight the... (read more)
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Showing 31 - 40 of 286 Reviews
★☆☆☆☆
“Don't be attracted with price”
Written on: 23/11/2011 by ninas009
JFK to BCN tickets are sold as direct flight. Tickets have no info about stops, but in fact there are a stops in Madrid with change a plane. Wrong advertisement or well calculated and uncontrolled scam ? In order to change plane you have to find a gate number at total absence of any info and customer service, walk about 1 mile, go underground, then take a train, then go up, walk long again, find and go through security point, then wait for info for boarding point... No any staff around...... (read more)
★☆☆☆☆
“Cabin Staff Rudeness”
Written on: 21/11/2011
Refusal to provide blanket after "lost" by passing trolley. Rudeness and refusal to provide water during night despite exhortation not to become dehydrated, as staff "Resting and not to be disturbed". Poor meal quality . Food and drink served back to front and coffee served before even starting meal. Arrogant, unhelpful, rude and have forgotten customer is king. (read more)
★★★★★
“Perfect flight”
Written on: 11/10/2011
For work reasons I had to fly from Madrid to Las Vegas via Chicago. MAD-ORD was on an A340-600 from Iberia and ORD-LAS was on a 737 from American Airlines. The flight with Iberia was perfect! We took off on time, the staff was friendly, professional and polite, the food was more than great and the seat (Business Class) was very comfortable and plenty of space. The only con I had is that the headphone connector didn't work well sometimes and I had to move it a little bit, but nothing too... (read more)
★☆☆☆☆
“AVOID IBERIA”
Written on: 17/09/2011
Please DO NOT choose to fly with IBERIA airlines. I said that I would not fly via the US next time I went to Latin America as I didn't like the 3 hour trawl through customs...However, I was not betting on the RUDE, DISGUSTING and UNHELPFUL behaviour of IBERIA staff in Madrid airport. Some say it can be a Spanish trait to be a bit blunt (I have several very good Spanish friends so this is not meant to offend), however IBERIA staff were just plain RUDE on my flight home last year. I needed... (read more)
★☆☆☆☆
“NEVER EVER FLY IBERIA- WORST FLIGHT EXPEREIENCE...”
Written on: 15/09/2011
IBERIA is a terrible company. This was a terrible plane and terrible staff. The plane interia was filthy, rubbish on the floor, in the netting on the backs of seats and the covering on headrests was dirty. The staff bought food (which I assume they thought was edible), then forgot to bring my 2 year old a meal, twice-breakfast and dinner, then they gave her an adult meal when a childs meal was specified. Myself, my partner and our son had recieved our meal and When I asked for my daughters... (read more)
★☆☆☆☆
“I hope not to fly with Iberia again”
Written on: 13/07/2011 by Ladyinred (1 review written)
I am really in shock. The ticket price for Moscow-Malaga-Moscow was more than 500 Euros. Thus, it was expected a relevant level of the client services. I have booked the tickets for Iberia airplanes via Iberia official web-site. In fact, the board from Moscow to Malaga was of Vueling airlines, low-cost Spanish carrier. They didn't serve a free lunch on the board while flying to Malaga - more than 6 hours (even if I have reserved the seafood menu while purchasing the tickets). It was... (read more)
★☆☆☆☆
“Never Fly Iberia - it sucks”
Written on: 06/07/2011
I will never fly this worst airline ever. The customer service counter takes forever to solve simple problems - in fact I missed 2 connecting flights because I had to stand for over 2 hrs in the queue for customer service to change my flight. The staff was terribly slow, the system was even slower (computers bought in 1980's maybe) and the attitude was not customer oriented at all. Even worse, my return flight's status got changed to cancelled and I had a hell of a time to renew my return... (read more)
★☆☆☆☆
“I would never, never again fly Iberian Airline. They...”
Written on: 12/05/2011
I would never, never again fly Iberian Airline. They overbook their flights routinely and bounce passengers with confirmed reservations. We arrived at the Madrid airport check-in desk two hours prior to our scheduled departure time. We were told that the flight was overbooked and we were placed on stand-by. After passengers with seats boarded the plane, they assigned available seats to standby passengers without regard to whether or not one had to take a connecting flight at the... (read more)
Guest's Comment
Written on: 24/06/2011
I love Iberia airlines. It's my new favorite airline. I do agree with you. Purchase the snacks and drinks interesting... I think the should redo the confusing airport terminals! I still like Iberis. I flew on the A320 non-stop service to fumicino airport from madrid. I really enjoyed it. I would give this airline four and one half stars.
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★☆☆☆☆
“I WOULD NEVER recommended any human starting or ending...”
Written on: 10/05/2011
I WOULD NEVER recommended any human starting or ending a good vacation or travel experience to engage with anything to do with IBERIA airlines. If one must, then minimizing that experience is strongly recommended. What a nightmare! My boyfriends parents reside in Valencia so we thought we had no choice but to take IBERIA to get there from New York as other carriers only go as far as the major cities. Now that we have experinced the high speed rail from Madrid to Valencia this is certainly a... (read more)
★☆☆☆☆
“I was supposed to fly from Tel Aviv via Madrid to Maimi. ”
Written on: 05/05/2011
I was supposed to fly from Tel Aviv via Madrid to Maimi.
When I arrived in Miami my luggage was missing.On the phone I was told that I will get 50EUR per day to buy clothe etc. After 3 days They found it in Madrid and sent it to my hotel in miami.
When we arrived to the airport to fly back, we were told that the flight was cancelled and we could go on a flight tomorrow. Nophone call, no sms, nothing. So we were sent to a hotel for the night. next day we took the flight to madrid. We arrived...
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Mfsummerfield's Comment
Written on: 10/04/2013
I have had a bad experience as well...as yet unresolved, booked flights for a particular time but the boarding passes received electronically have a different time on them, before we arrive in Spain! Flight with Vueling who have referred us to Iberia who have responded with a long winded email giving no solution at all.
(The covering letter in the email has the correct times that we booked). I have not been able to get anyone on the phone...