Iberia Airlines Reviews

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Latest Reviews

★★☆☆☆

“Online on strike again”

Written on: 28/08/2015 by Sammigirl6 (1 review written)

Travel Agent book airline tickets for return trip from Italy to U.S.A.. Waited in line for four and a half hours at Rome Italy Airport just to check in. Missed connecting flight in Madrid and was told there was no other flights. IBERIA's air traffic control was on strike. Had to stay in Madrid Spain overnight to wait for the next flight out. When trying to get tickets for the next flight the Employees were just nasty, rude and they don't care about their customers. Will never fly with this… Read Full Review

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★☆☆☆☆

“Iberia Airlines Horrendous Customer Service”

Written on: 27/07/2015 by RosaGn (1 review written)

Iberia Airlines has horrendous customer service. If you value your money, time or sanity NEVER book anything with Iberia Airlines. In April, I purchased tickets for my daughter to travel alone to Spain as an unaccompanied minor. I purchased the tickets 4 months in advance of her trip. I called Iberia directly & purchased the tickets on the phone with an Iberia customer service agent. The Iberia customer service agent "never put in my credit card information" even though I DEFINITELY… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE - NO RESPECT FOR AESA GOVERNING BODY”

Written on: 27/06/2015 by Allysons401 (1 review written)

Had long haul flight delay over 24 hours due to incompetance admin messing up my bookings.... asked for the 600 euro compensation they offered vivos points. ignored my correspondence so contacted AESA who upheld my claim and instructed IBERIA to pay the compensation. IBERIA ignored them..so brought in a law firm... after a year and a half got the 600 Euros but legal fees took half. Its a rubbish airline who couldn't care less about their paying customers or the European Airline Governing Body -… Read Full Review

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★☆☆☆☆

“Do not use Iberian Airlines! They charges us $1,000 in...”

Written on: 16/06/2015 by TarynHaley (1 review written)

Do not use Iberian Airlines! They charges us $1,000 in services that they did not render, and it has been impossible to get that money back. We even booked a hotel to stay a night in Madrid so that we could deal directly with the airline, but it was futile. We had to purchase $ 700 in additional tickets because Iberia did not confirm US flights even though they charged us for them. My sister payed $320 extra so that we could all sit together and help her with the baby, yet Iberia placed our… Read Full Review

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★☆☆☆☆

“Pray you never need to make a change in your flight.”

Written on: 16/03/2015 by Mark1809 (1 review written)

I can accept old dirty planes, bad food, poor inflight entertainment etec. However there are somethings like rebooking, or confirming flight schedules that just have to work as a basic in all airlines. I Just tried to change my return flight date. An unbelievable experience. I first tried the online approach of course that didnt work. Then I tried 25 calls to a call center that just kicks you out after you go through the automatic answering system. 2 emails to the headquarters automatic… Read Full Review

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★☆☆☆☆

“Iberia Customer Service is an oxymoron”

Written on: 12/03/2015 by PeterMassey (2 reviews written)

22nd February 2015, booked and paid for 2 business class flights from Rome to Athens return on the Iberia web site and got confirmation they were business class flights. Had to phone Iberia Customer Service about luggage allowance and was told the airline that was operating the flight was Vueling, who I had never heard of, was a cheap airline and did not have a business class on its planes. 1st Customer services contact Klxxx, would not put me through to a supervisor then told me the… Read Full Review

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★★☆☆☆

“Tight seats, no entertainment, noisy flight”

Written on: 27/08/2014 by McIntyre241 (1 review written)

I used Iberia from Lagos to Madrid then London and back. There were delays but not for so long and it didn't matter cos i was holidaying. The customer service was ok, but the seats were so tight. No leg space. the flight used had no entertainment at all. it was a 6 hour flight,one meal was served.the flight was small and should not have been used for such a long distance. the flight from Madrid to London was slightly better. The flight back from Madrid to Lagos was not full, but it was so… Read Full Review

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★☆☆☆☆

“Damaged Luggage and contents, delayed flights and lost bag”

Written on: 19/08/2014 by Chris1934 (1 review written)

My family and I travelled with Iberia Airlines for the first time this summer (August 2014) and it will most definitely be our first and last tine travelling with Iberia. We booked our return flights online from London to Almeria via Madrid. On arrival in Almeria we saw our suitcase on the ground completely ripped apart and mangled (our clothes were literally falling out). We were given a printed very general report number at the airport which has only allowed us to claim a replacement… Read Full Review

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★☆☆☆☆

“Worst airline ever ”

Written on: 04/08/2014 by Moody83 (1 review written)

Iberia is a dogshit as rightly described by a passenger. The airline never followed what is stated on thir website and their staff are the rudest and most unfriendly customer service staff. My experience with them in May 2014 will remain with me forever, I was ignored by staff in Madrid for an enquiry and I can categorically say they are racist. I can still imagine how British Airways can partner with that type of airline. My baggages were delayed for up to 48hrs and one was completely lost… Read Full Review

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Lulu1926's Comment

Written on: 09/08/2014

Sadly, I must agree. The ground staff are terrible, incompetent, rude and yes racist. I am a white European who flies frequently and I have witnessed fellow passengers being subjected blatant racism on several occasions. This is just not acceptable. There are laws against racial abuse in many countries and I urge any passengers who experience thus in future to report it.

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★☆☆☆☆

“Overbooking flight from LHR to Costa Rica July 2013”

Written on: 23/07/2014 by SterlingMcDaniel455 (1 review written)

On arrival at LHR at 3.30am, I tried to check in at 4am. I was told that the flight had been overbooked and I needed to join a long queue at the check in desk. 2 hours later we were told that we could not board the flight and were redirected to American Airlines to fly via Miami. Thanks to Iberia it took me 21 hours to travel from London to San Jose in CR. I missed part of my holiday and still have not been provided with any compensation. Three letters have been sent to Iberia Customer… Read Full Review

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★☆☆☆☆

“Lost bag”

Written on: 19/07/2014 by SBolga (1 review written)

My bag was lost on the flight from Palma de Mallorca to Barcelona. From Barcelona I flight to Latvia. I am from Latvia. My bag was founded few days later. But iberia refused deliver it to my address… Read Full Review

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★★★★★

“Rome to Miami”

Written on: 05/06/2014 by Sailorbruce (1 review written)

Recently my wife and I flew Iberia Airlines business class from Rome to Miami with a stopover in Madrid. We had been reluctant to travel with Iberia because of the mixed reviews that we read on-line. From our greeting at the airline counter in Rome til we picked up our luggage in Miami, we had an excellent flight. The plane was a new appearing Airbus 330. The flight crew was helpful and attentive, the plane comfortable and clean and the food and service excellent. Moving around the Madrid… Read Full Review

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★☆☆☆☆

“Incompetence, from start to finish”

Written on: 06/05/2014 by ChrisWragg (1 review written)

I flew having booked my tickets through BA on an Iberia flight from London to Madrid and on to my destination in Miami. A late arrival from Madrid to London pushed the start time out. As soon as I was making haste from one side of Madrid airport to the other to catch the second half of my trip I guessed there was no way on hell my bags would move as quickly. Suffice to say I along with 30 other passengers were without our cases in Miami International. I thought to myself well these things… Read Full Review

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★☆☆☆☆

“Iberia Hates Its Customers”

Written on: 31/03/2014 by giacoge (1 review written)

Traveling to Spain next month. Attempted to book on line. Website hung repeatedly, eventually could not get anything done. Called the customer service line, was connected to an office in Spain. They booked my tickets but put me on hold for 30 minutes, pretty pricey phone call. Eventually I hung up without confirmation that I had reservations. That arrived in an e-mail about 20 mins later. Unfortunately, they had gotten one of the flights wrong. So my wife called back and asked to… Read Full Review

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★☆☆☆☆

“Iberia is a FLIGHTMARE!!”

Written on: 22/03/2014

This is a perfect name for this POS airline. They even now charge for you to reserve ANY seat in advance. They ruined our brand new $500 suitcase and would not take any responsibility for it because we had left the airport. We will never, ever fly this airline again! Flightmare couldn't be more appropriate!!… Read Full Review

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★☆☆☆☆

“Really bad costumer service. I bought a ticket and I...”

Written on: 05/03/2014 by Howeyn236 (1 review written)

Really bad costumer service. I bought a ticket and I cancelled it right away, before the 24 hours permitted. It has been 50 days and I have not received the money back in my credit card. They still saying they are in the process. I had to pay commission for that money and they don't care about it… Read Full Review

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★☆☆☆☆

“Horrendous Airline-Don't Use”

Written on: 02/02/2014

Recently flew this joke of an airline from MAD-UIO (Cusco) then LIM-MAD return, worst flying experience of my life and that's saying something. Looking through previous reviews nothing has changed, old planes, terrible seats, pitch atrocious, entertainment a joke (central screen only), food inedible and wort of all? couldn't care attitude of staff! Don't fly this Airline!!… Read Full Review

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★☆☆☆☆

“Game, (Trap) Set,... ”

Written on: 30/01/2014

Iberia representatives refused to allow me to cancel my flight as a booked it through an agency (thought the agency was closed, giving me no choice but to cancel through the airline). After having two representatives tell me to 'take a no show status, then we'll give you the necessary steps to reimburse you from there.' Little did I know that after taking a 'no show' status, the e-ticket status is closed and therefore non-refundable. I am now out 1000+ dollars because Iberia representatives… Read Full Review

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★☆☆☆☆

“The worst experience I ever had”

Written on: 20/09/2013

Only few words...those who know about Ryanair, its just an expensive version of that and nothing else...so better go for Ryanair instead of Iberia… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 18/08/2013 by johnsnapo1 (1 review written)

I've flown with Iberia 2 times.Once I was victim of over booking , I was with my 5 year old daughter.They didn't take that into consideration and were very rude.I filled in a complaint form but never heard from them at all. The second time I flew with them the flight attendants refused to help a young mother who has a 2 year old , baby and pushchair , I ended up having to hold her baby while she had to fold up the pushchair ,and help her to her seat.Most staff were arrogant, unhelpful and rude… Read Full Review

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