Iberia Airlines Reviews

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Latest Reviews

★☆☆☆☆

“We flew from Madrid to JFK on 5/28/17. Upon claiming...”

Written on: 24/09/2017 by jbtravel (1 review written)

We flew from Madrid to JFK on 5/28/17. Upon claiming our suitcase at JFK we found that a wheel at the bottom of the case was completely collapsed into the case. We took the suitcase to Iberia's claim desk where the clerk on duty had no idea how to enter a claim, could not give us a claim number, could not take a picture of the damage and handed us a useless piece of paper that said we were at claims with "The entire side of case is smashed and wheel is broken" printed on it. The form did not… Read Full Review

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★☆☆☆☆

“Flight from Hell”

Written on: 15/09/2017 by Hurst238 (1 review written)

My family and I flew Iberia from LAX to Barcelona for a summer trip. We had round trip tickets and the flight to Barcelona was okay. They gave us one complementary meal which was mediocre at best. It was the trip back that was from hell. First of all, the flight crew was rude and unhelpful. This time we had no complimentary drinks or food (which makes no sense as we did the first part of the trip), everything had to be purchased for the 12 hour flight and their method to do so via your… Read Full Review

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★☆☆☆☆

“No compassion”

Written on: 11/07/2017 by Lyongy1965 (1 review written)

I requested to change the date of my flight because my nearly 90 year old mother was hospitalised in a city where we have no family. I live over 4000 miles away and the doctors encouraged me to postpone my departure. Iberia's response to my request to waive the change fee given the circumstances? A flat no. The cost to change my ticket? Over $2,000! Needless to say, there is absolutely no way I will ever purchase another ticket from this compassionless airline… Read Full Review

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★☆☆☆☆

“Criminals ”

Written on: 06/07/2016

Let me start by saying the flight attendants were all great. But it ends there. From the moment I booked my tickets I had a bad feeling. I booked a flight from Miami to Milan with a one hour layover in Madrid and I was assured that was more then enough time. I was told the connecting flight was In the same terminal and it would be no problem with short layover. He was wrong. I ran from one end of Madrid to the other with two babies, 3 carry on bags and a stroller. I had to go through security… Read Full Review

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★★★★☆

“Efficient and friendly”

Written on: 07/05/2016

Flew from Miami to Barcelona via Madrid on April 21. Checkin at Miami very friendly and efficient as was the boarding process and the flight crew. Food is similar to other airlines as is the comfort (or lack of) in economy. The plane was new (Airbus 330-300). We left 5 minutes early and arrived 40 minutes early to Madrid. Connection to Barcelona very smooth and easy. Another new plane (Airbus 321) and good boarding and friendly service. Our bags were at the carousel in record time. I… Read Full Review

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★☆☆☆☆

“The Most Inflexible Airline Ever!!!!”

Written on: 03/02/2016 by SkiClubMike (1 review written)

As a leader of a ski group, I have organized many trip for 12 to 120 members each year and never had the problems I had with Iberia for our winter 2016 ski trip to Spain. We had several name changes and two were done within our contract at no charge. All others were over $200 per. Not terrible, but it’s what consumers now expect for the 25 seconds involved for that activity. Iberia also handcuffed all of their employees from changes or any minor modifications, such as paying for leg room… Read Full Review

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★★★★☆

“GREAT ASSISTANCE!”

Written on: 30/11/2015 by Nataliaj266 (1 review written)

WE WERE ON FLIGHT MADRID-PANAMA 6361 ON 26 NOVEMBER 15. KNOWING THE FACT THAT ITS A LONG FLIGHT AND ECONOMY IS ALWAYS CRAMPED, WE CHOSE AN UPGRADE TO FRONT ROM WITH LOTS OG LEG ROOM. THE COUPLE BEHIND US WERE CLEARLY FRUSTRATED THAT WE HAD GOOD LEG SPACE AND THEY WERE "SUFFERING" SO THEY INTENTIONALLY STARTED KNOCKING/PUSHING WITH THEIR FEET ON OUR SEATS WHICH WAS EXTREMELY IRRITATING. AFTER A WHILE I REQUESTED THE COUPLE TO STOP THEIR BEHAVIOUR TO WHICH THE GUY SAID- " WELL, DO YOU WANT TO… Read Full Review

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★☆☆☆☆

“worst airline ever horrible Manager”

Written on: 22/10/2015 by SterlingSilva38 (1 review written)

Iberia LAX worst airline plus the manager she is so fricked up she doesnt train well she doesnt know her job well i do not recommend any one this airline… Read Full Review

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★☆☆☆☆

“very appalling customer service and racist agenda.”

Written on: 03/09/2015 by Neil461 (1 review written)

My family where laughed at ignored,belittled and left to feel scared and alone in a foreign country I have been travelling for almost 10 years and have never been through this, The customer service reps where speaking Spanish while my sister was trying to explain the situation they could physically see she was distraught but yet they decided to laugh at her and not one of them from the customer service desk to ticket buying desk where able to empathise or show a ounce of compassion. Tickets… Read Full Review

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★★☆☆☆

“Online on strike again”

Written on: 28/08/2015 by Sammigirl6 (1 review written)

Travel Agent book airline tickets for return trip from Italy to U.S.A.. Waited in line for four and a half hours at Rome Italy Airport just to check in. Missed connecting flight in Madrid and was told there was no other flights. IBERIA's air traffic control was on strike. Had to stay in Madrid Spain overnight to wait for the next flight out. When trying to get tickets for the next flight the Employees were just nasty, rude and they don't care about their customers. Will never fly with this… Read Full Review

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★☆☆☆☆

“Iberia Airlines Horrendous Customer Service”

Written on: 27/07/2015 by RosaGn (1 review written)

Iberia Airlines has horrendous customer service. If you value your money, time or sanity NEVER book anything with Iberia Airlines. In April, I purchased tickets for my daughter to travel alone to Spain as an unaccompanied minor. I purchased the tickets 4 months in advance of her trip. I called Iberia directly & purchased the tickets on the phone with an Iberia customer service agent. The Iberia customer service agent "never put in my credit card information" even though I DEFINITELY… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE - NO RESPECT FOR AESA GOVERNING BODY”

Written on: 27/06/2015 by Allysons401 (1 review written)

Had long haul flight delay over 24 hours due to incompetance admin messing up my bookings.... asked for the 600 euro compensation they offered vivos points. ignored my correspondence so contacted AESA who upheld my claim and instructed IBERIA to pay the compensation. IBERIA ignored them..so brought in a law firm... after a year and a half got the 600 Euros but legal fees took half. Its a rubbish airline who couldn't care less about their paying customers or the European Airline Governing Body -… Read Full Review

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★☆☆☆☆

“Do not use Iberian Airlines! They charges us $1,000 in...”

Written on: 16/06/2015 by TarynHaley (1 review written)

Do not use Iberian Airlines! They charges us $1,000 in services that they did not render, and it has been impossible to get that money back. We even booked a hotel to stay a night in Madrid so that we could deal directly with the airline, but it was futile. We had to purchase $ 700 in additional tickets because Iberia did not confirm US flights even though they charged us for them. My sister payed $320 extra so that we could all sit together and help her with the baby, yet Iberia placed our… Read Full Review

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★☆☆☆☆

“Pray you never need to make a change in your flight.”

Written on: 16/03/2015 by Mark1809 (1 review written)

I can accept old dirty planes, bad food, poor inflight entertainment etec. However there are somethings like rebooking, or confirming flight schedules that just have to work as a basic in all airlines. I Just tried to change my return flight date. An unbelievable experience. I first tried the online approach of course that didnt work. Then I tried 25 calls to a call center that just kicks you out after you go through the automatic answering system. 2 emails to the headquarters automatic… Read Full Review

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★☆☆☆☆

“Iberia Customer Service is an oxymoron”

Written on: 12/03/2015 by PeterMassey (2 reviews written)

22nd February 2015, booked and paid for 2 business class flights from Rome to Athens return on the Iberia web site and got confirmation they were business class flights. Had to phone Iberia Customer Service about luggage allowance and was told the airline that was operating the flight was Vueling, who I had never heard of, was a cheap airline and did not have a business class on its planes. 1st Customer services contact Klxxx, would not put me through to a supervisor then told me the… Read Full Review

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★★☆☆☆

“Tight seats, no entertainment, noisy flight”

Written on: 27/08/2014 by McIntyre241 (1 review written)

I used Iberia from Lagos to Madrid then London and back. There were delays but not for so long and it didn't matter cos i was holidaying. The customer service was ok, but the seats were so tight. No leg space. the flight used had no entertainment at all. it was a 6 hour flight,one meal was served.the flight was small and should not have been used for such a long distance. the flight from Madrid to London was slightly better. The flight back from Madrid to Lagos was not full, but it was so… Read Full Review

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★☆☆☆☆

“Damaged Luggage and contents, delayed flights and lost bag”

Written on: 19/08/2014 by Chris1934 (1 review written)

My family and I travelled with Iberia Airlines for the first time this summer (August 2014) and it will most definitely be our first and last tine travelling with Iberia. We booked our return flights online from London to Almeria via Madrid. On arrival in Almeria we saw our suitcase on the ground completely ripped apart and mangled (our clothes were literally falling out). We were given a printed very general report number at the airport which has only allowed us to claim a replacement… Read Full Review

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★☆☆☆☆

“Worst airline ever ”

Written on: 04/08/2014 by Moody83 (1 review written)

Iberia is a dogshit as rightly described by a passenger. The airline never followed what is stated on thir website and their staff are the rudest and most unfriendly customer service staff. My experience with them in May 2014 will remain with me forever, I was ignored by staff in Madrid for an enquiry and I can categorically say they are racist. I can still imagine how British Airways can partner with that type of airline. My baggages were delayed for up to 48hrs and one was completely lost… Read Full Review

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Lulu1926's Comment

Written on: 09/08/2014

Sadly, I must agree. The ground staff are terrible, incompetent, rude and yes racist. I am a white European who flies frequently and I have witnessed fellow passengers being subjected blatant racism on several occasions. This is just not acceptable. There are laws against racial abuse in many countries and I urge any passengers who experience thus in future to report it.

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★☆☆☆☆

“Overbooking flight from LHR to Costa Rica July 2013”

Written on: 23/07/2014 by SterlingMcDaniel455 (1 review written)

On arrival at LHR at 3.30am, I tried to check in at 4am. I was told that the flight had been overbooked and I needed to join a long queue at the check in desk. 2 hours later we were told that we could not board the flight and were redirected to American Airlines to fly via Miami. Thanks to Iberia it took me 21 hours to travel from London to San Jose in CR. I missed part of my holiday and still have not been provided with any compensation. Three letters have been sent to Iberia Customer… Read Full Review

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★☆☆☆☆

“Lost bag”

Written on: 19/07/2014 by SBolga (1 review written)

My bag was lost on the flight from Palma de Mallorca to Barcelona. From Barcelona I flight to Latvia. I am from Latvia. My bag was founded few days later. But iberia refused deliver it to my address… Read Full Review

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