Iberia Airlines Reviews

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★★☆☆☆

“Tight seats, no entertainment, noisy flight”

Written on: 27/08/2014 by McIntyre241 (1 review written)

I used Iberia from Lagos to Madrid then London and back. There were delays but not for so long and it didn't matter cos i was holidaying. The customer service was ok, but the seats were so tight. No leg space. the flight used had no entertainment at all. it was a 6 hour flight,one meal was served.the flight was small and should not have been used for such a long distance. the flight from Madrid to London was slightly better. The flight back from Madrid to Lagos was not full, but it was so… Read Full Review

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★☆☆☆☆

“Damaged Luggage and contents, delayed flights and lost bag”

Written on: 19/08/2014 by Chris1934 (1 review written)

My family and I travelled with Iberia Airlines for the first time this summer (August 2014) and it will most definitely be our first and last tine travelling with Iberia. We booked our return flights online from London to Almeria via Madrid. On arrival in Almeria we saw our suitcase on the ground completely ripped apart and mangled (our clothes were literally falling out). We were given a printed very general report number at the airport which has only allowed us to claim a replacement… Read Full Review

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★☆☆☆☆

“Worst airline ever ”

Written on: 04/08/2014 by Moody83 (1 review written)

Iberia is a dogshit as rightly described by a passenger. The airline never followed what is stated on thir website and their staff are the rudest and most unfriendly customer service staff. My experience with them in May 2014 will remain with me forever, I was ignored by staff in Madrid for an enquiry and I can categorically say they are racist. I can still imagine how British Airways can partner with that type of airline. My baggages were delayed for up to 48hrs and one was completely lost… Read Full Review

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Lulu1926's Comment

Written on: 09/08/2014

Sadly, I must agree. The ground staff are terrible, incompetent, rude and yes racist. I am a white European who flies frequently and I have witnessed fellow passengers being subjected blatant racism on several occasions. This is just not acceptable. There are laws against racial abuse in many countries and I urge any passengers who experience thus in future to report it.

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★☆☆☆☆

“Overbooking flight from LHR to Costa Rica July 2013”

Written on: 23/07/2014 by SterlingMcDaniel455 (1 review written)

On arrival at LHR at 3.30am, I tried to check in at 4am. I was told that the flight had been overbooked and I needed to join a long queue at the check in desk. 2 hours later we were told that we could not board the flight and were redirected to American Airlines to fly via Miami. Thanks to Iberia it took me 21 hours to travel from London to San Jose in CR. I missed part of my holiday and still have not been provided with any compensation. Three letters have been sent to Iberia Customer… Read Full Review

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★☆☆☆☆

“Lost bag”

Written on: 19/07/2014 by SBolga (1 review written)

My bag was lost on the flight from Palma de Mallorca to Barcelona. From Barcelona I flight to Latvia. I am from Latvia. My bag was founded few days later. But iberia refused deliver it to my address… Read Full Review

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★★★★★

“Rome to Miami”

Written on: 05/06/2014 by Sailorbruce (1 review written)

Recently my wife and I flew Iberia Airlines business class from Rome to Miami with a stopover in Madrid. We had been reluctant to travel with Iberia because of the mixed reviews that we read on-line. From our greeting at the airline counter in Rome til we picked up our luggage in Miami, we had an excellent flight. The plane was a new appearing Airbus 330. The flight crew was helpful and attentive, the plane comfortable and clean and the food and service excellent. Moving around the Madrid… Read Full Review

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★☆☆☆☆

“Incompetence, from start to finish”

Written on: 06/05/2014 by ChrisWragg (1 review written)

I flew having booked my tickets through BA on an Iberia flight from London to Madrid and on to my destination in Miami. A late arrival from Madrid to London pushed the start time out. As soon as I was making haste from one side of Madrid airport to the other to catch the second half of my trip I guessed there was no way on hell my bags would move as quickly. Suffice to say I along with 30 other passengers were without our cases in Miami International. I thought to myself well these things… Read Full Review

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★☆☆☆☆

“Iberia Hates Its Customers”

Written on: 31/03/2014 by giacoge (1 review written)

Traveling to Spain next month. Attempted to book on line. Website hung repeatedly, eventually could not get anything done. Called the customer service line, was connected to an office in Spain. They booked my tickets but put me on hold for 30 minutes, pretty pricey phone call. Eventually I hung up without confirmation that I had reservations. That arrived in an e-mail about 20 mins later. Unfortunately, they had gotten one of the flights wrong. So my wife called back and asked to… Read Full Review

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★☆☆☆☆

“Iberia is a FLIGHTMARE!!”

Written on: 22/03/2014

This is a perfect name for this POS airline. They even now charge for you to reserve ANY seat in advance. They ruined our brand new $500 suitcase and would not take any responsibility for it because we had left the airport. We will never, ever fly this airline again! Flightmare couldn't be more appropriate!!… Read Full Review

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★☆☆☆☆

“Really bad costumer service. I bought a ticket and I...”

Written on: 05/03/2014 by Howeyn236 (1 review written)

Really bad costumer service. I bought a ticket and I cancelled it right away, before the 24 hours permitted. It has been 50 days and I have not received the money back in my credit card. They still saying they are in the process. I had to pay commission for that money and they don't care about it… Read Full Review

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★☆☆☆☆

“Horrendous Airline-Don't Use”

Written on: 02/02/2014

Recently flew this joke of an airline from MAD-UIO (Cusco) then LIM-MAD return, worst flying experience of my life and that's saying something. Looking through previous reviews nothing has changed, old planes, terrible seats, pitch atrocious, entertainment a joke (central screen only), food inedible and wort of all? couldn't care attitude of staff! Don't fly this Airline!!… Read Full Review

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★☆☆☆☆

“Game, (Trap) Set,... ”

Written on: 30/01/2014

Iberia representatives refused to allow me to cancel my flight as a booked it through an agency (thought the agency was closed, giving me no choice but to cancel through the airline). After having two representatives tell me to 'take a no show status, then we'll give you the necessary steps to reimburse you from there.' Little did I know that after taking a 'no show' status, the e-ticket status is closed and therefore non-refundable. I am now out 1000+ dollars because Iberia representatives… Read Full Review

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★☆☆☆☆

“The worst experience I ever had”

Written on: 20/09/2013

Only few words...those who know about Ryanair, its just an expensive version of that and nothing else...so better go for Ryanair instead of Iberia… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 18/08/2013 by johnsnapo1 (1 review written)

I've flown with Iberia 2 times.Once I was victim of over booking , I was with my 5 year old daughter.They didn't take that into consideration and were very rude.I filled in a complaint form but never heard from them at all. The second time I flew with them the flight attendants refused to help a young mother who has a 2 year old , baby and pushchair , I ended up having to hold her baby while she had to fold up the pushchair ,and help her to her seat.Most staff were arrogant, unhelpful and rude… Read Full Review

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★☆☆☆☆

“Aweful customer service!”

Written on: 06/07/2013 by iberiagobankrupt (1 review written)

I just called thier reservation phone line and asked about the type and the size of their business class seat for a specific flight. The agent couldn't give me an answer and just hung up on me. what kinda person is she?! She could've just say sorry she doesn't know , then itd been totally ok wz me. That's how Iberia train their people. No wonder these ratings are so low… Read Full Review

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★☆☆☆☆

“Day 4 waiting for luggage, wife sick in bed and put on...”

Written on: 03/07/2013 by Goodguy48310 (1 review written)

I am now on day 4 waiting for luggage from Iberia. I filed a claim four days ago and realized by calling that wouldn't get resolved. They originally said it would take 6 days to get me my bags from London to Ibiza Spain. i took action after customer service said they are doing all they could to get me my bags. I flew back to original destiantion in Heathrow and found one of my my bags in 15 minutes with British Airways baggage attendant. My other bag is in Barcelona with many flights coming in… Read Full Review

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★☆☆☆☆

“Horrendous airline, left us hundreds out of pocket”

Written on: 02/07/2013 by Danny77 (1 review written)

My wife and I booked a trip to Seville for our joint 40th birthday celebration. This was our first trip abroad together since having our kids and were really looking forward to it. We booked the flights via Iberia.com, which involved their own connection in Madrid. We booked months in advance, but a few weeks before we were due to travel, Iberia changed the flight times on the way back, meaning that the first flight arrived AFTER the connection had left! They offered no alternative flight… Read Full Review

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★★☆☆☆

“Old pop down screens”

Written on: 23/05/2013

We travelled Iberia from london to Peru changing planes at Madrid. The flight from Madrid to Lima was 12 hours and the experience was awful. The seats were old and in one of our seats there was no audio and the seat swung back & forth. There were no individual screens but just films played on about 5 screens between all of the economy passengers. The food was horrendous too. Staff tried their best. Never again… Read Full Review

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★★★☆☆

“i hv numerous (lots) of flights by Iberia”

Written on: 22/04/2013

I hv thousands of miles flying business class by Iberia and I never got any benefit contrary to the star alliance which although I hv made much less trips I was promoted to senator flier and I made number of trips free using my miles. It is almost not possible to contact Iberia and the ground staff is not of assistance at all. Is someone who is able at least to guid me of how to contact Iberia miles and more?? I do need to publish anything I need only an answer. Rgds Georgios Logothetis… Read Full Review

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★☆☆☆☆

“Iberia are the WORST Airline in the World!!!”

Written on: 26/03/2013

We booked our flight from Heathrow to Barcelona in July 2012. We then received an email from Iberia stating that the time of our flight had changed, when we called to check the position we were advised by an unhelpful representative that our reservation was not valid because our first names were not on the reservation. Despite the fact that they had taken our money and had ample time to contact us if there was a issue with our booking. We were told that we would have to cancel our… Read Full Review

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Mfsummerfield's Comment

Written on: 10/04/2013

I have had a bad experience as well...as yet unresolved, booked flights for a particular time but the boarding passes received electronically have a different time on them, before we arrive in Spain! Flight with Vueling who have referred us to Iberia who have responded with a long winded email giving no solution at all.
(The covering letter in the email has the correct times that we booked). I have not been able to get anyone on the phone...

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