Cathay Pacific Reviews

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Cathay Pacific
2.2 stars
Average rating for this product is: 2.2 out of 5

From 2 ratings and 39 reviews

Thumb down 33% of users recommend this product

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Average Ratings for Cathay Pacific

  • Flight on time?3.3 stars
  • Customer service2.5 stars
  • Comfort on flight1.9 stars
  • Quality of food2.3 stars
  • Value for Money2.1 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2.2 stars

39 Reviews For Cathay Pacific

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Cathay Pacific cancelled my flight which has been booked for months. I cannot change to another suitable scheduled flight as they are all full, and while I will of course receive a full refund, this will take "up to 8 weeks to process"!!! I made sure I booked early so I got a reasonably priced flight (

  • Guest 20th Aug 2009

    Reviewer rating: 2 stars


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    Staff do not smile. Spilt drink on to me and did not apologise. Staff not courteous. No water in toilets at rear of plane. Would not use
    Cathay Pacific again

  • Guest 7th Jun 2009

    Reviewer rating: 3.5 stars


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    I flew Cathay Pacific Economy from Singapore to HKGA to Rome and back. The seats were terrible, it was a slide out seta type. The food and service was good, I have no complains. The entertainment system was very good, the latest movies, music and variety was very good.

  • Guest 10th May 2009

    Reviewer rating: 5 stars


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    Cathay Pacific is definitely the best airline in the world. Great "real" staff instead of just robots.
    Great fares. Great people. Going the extra mile.

  • Guest 31st Jan 2009

    Reviewer rating: 5 stars


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    Overall Cathay Pacific are a wonderful airline and i would surely fly them again any time. Great new product, friendly and neat crew.
    The seats were fantastic and the food better then any other airlines i have ever tasted. Entertainment was wonderful.
    Economy seats has more space than the majority of the other carriers. Business class seats are wonderful and the crew service awesome.

  • Nina Stacey 22nd Jan 2009

    Reviewer rating: 0 stars


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    Our flight was delayed which caused us to miss our connecting flight. They tried putting us on another flight leaving 11 hours later as all other earlier leaving flights were fully-booked with a waiting list. As it is not our fault that they have planned their flight schedules so poorly, not to mention overbooked. After much complaining, we were put on a flight that cuts our wait time to 7 hours. Still a wait but we had not choice. Also, our confimed seats were given to passengers who check ...

  • Guest 11th Jan 2009

    Reviewer rating: 0 stars


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    On my flight from australia to hongkong, the flight got delayed 4 hours because of engine failure, and on my flight from hong kong to taiwan using dragon air, it also got delayed again .....i would never ever fly with cathay. I've been to hongkong and the country got the worst service attitude in the world.

  • mclachlan 20th Nov 2008

    Reviewer rating: 1.5 stars


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    Cathay must be now one of the worst airlines in the world when it comes to handling its customers on the phone. I thought Qantas was the worst, but this airlines takes the gold medal. I have spent two months ago 45 minutes for them to answer the call and again today they have taken 33 minutes, so they did not break their own record. This is what happens when you outsource your front line to some fool of a company. The supervisor told me they were lack of staff. There is a global recession on an ...

  • angry passenger 15th Oct 2008

    Reviewer rating: 0 stars


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    10 years ago, my carry on luggage was not right size after I have flew a few other airlines with no trouble, but not ok to take it as my last stop of my trip in HK airport. I was forced to take things out and checked in an empty luggage.Oct. 2008, I flew the same airline again in business class, transferred at HK to NY. I have bought a bottle of liquor from duty free shop in Beijing airport. I have passed all security check points in HK airport with out any problem, but it was confiscated right ...

  • amadeaus 12th Oct 2008

    Reviewer rating: 1 stars


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    Seats not comfortable on a long haul. Service indifferent, not personal in business class; no refills of champagne when requested; very disappointed with Cathay Pacific for the price paid.

  • arshdeep singh bains 19th Sep 2008

    Reviewer rating: 0 stars


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    Everything was fine except in delhi airport I was told my bag was more than 36 kg, I insisted that it is not more than 36kg but they did not agree and didn't behave gently and said if you will not take out your items you will miss your flight. Then after taking items out I went to counter their was another guy who waited and said to me it is less and you could put more items in!! I feel very sad that was the my first experience with your flight. My friend and relatives trust your flight but they ...

  • bk232 26th Aug 2008

    Reviewer rating: 0 stars


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    The Cathay Pacific customer service is very poor. The US Centralized Reservations Number doesn't work, I have trying to reach them from past two day. My wife with my two kids(3 & 10 years old) were literally held in Honk Kong airport who arrived from Bangalore and supposed to take a flight (CX 888) to JFK, US. But CP claim they need a Canada Visa to take that flight though the Boarding pass has been issued in Bangalore and I travelled in the same flight without any issues and I don't have any Ca ...

  • hey883 2nd Aug 2008

    Reviewer rating: 4.5 stars


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    From all the airlines, I liked Cathay Pacific the most. They have the best airline food in my opinion, the service is good, as is their customer relation and timetable.

  • judyclemens 15th Jul 2008

    Reviewer rating: 5 stars


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    From my experience it is an excellent airline and I hope to fly with them again. I feel fortunate that because of over booking with Qantas - due to one of their flights being cancelled - I had the opportunity of flying with Cathay Pacific. I would also like to add that the help I received from their employees at the desk at Hong Kong was excellent - particularly from a young man who went out of his way to ensure that my transfer from my flight on British Airways from London went smoothly and ...

  • dickolaura 13th Jul 2008

    Reviewer rating: 4.5 stars


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    My boyfriend and I booked business class Heathrow-Hong Kong-Auckland return 21/1/08- 20/02/08. No queue at check-in, friendly staff, lounge at lhr small but nice. Lounge in Hong Kong is amazing! Seats on the aircraft were the old style 3 of the 4 flights and they were very comfortable, plenty of room. Flight attendant's really nice and addressed you by name. Food was brilliant, a lot of seafood - my boyfriend doesn't like seafood much... and they ran out of one of the best meals as it seemed eve ...

  • Guest 8th Jun 2008

    Reviewer rating: 1 stars


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    I would not fly this airlines if I had other options

  • Guest 26th May 2008

    Reviewer rating: 4 stars


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    Cathay Pacific is reasonable but the price is slightly higher than others.

  • tmary 19th Mar 2008

    Reviewer rating: 0 stars


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    It was the worst airlines I have ever tried and I have been on all kinds of flights long distance and short. I been on almost all Europe airlines because I travel from Canada so I have to take these, but through all my trips never been on worst then Cathay Pacific and I do hope no one else goes through that terrible experience as I have.

  • travelcat 14th Mar 2008

    Reviewer rating: 4.5 stars


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    Generally good service; hot food and wine served in economy (even from Vancouver to New York). Individual entertainment screens help pass the time. Decent vegetarian food. Have traveled to Hong Kong and New York from Vancouver. This is the best airline to take if flying economy on either of these routes. Service is pleasant and the flights are generally on time.

  • hilmuir 14th Mar 2008

    Reviewer rating: 2.5 stars


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    Cathay Pacific has a reputation as a high quality airline but this was not my experience. The film/TV package is antiquated as films could not be stopped and restarted and the selection is severely limited and outdated.

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