Cathay Pacific Reviews

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★★☆☆☆
2 / 5
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Latest Reviews

★☆☆☆☆

“delayed flight causes nightmare for the family. ”

Written on: 20/09/2014 by TaoZhang (1 review written)

Aug. 17, at 18:00, found flight delayed. requested to speak to duty manager, was declined by vip lounge staff. at 19:30, finally met duty manager, arranged to fly China Eastern at 22:00. at 00:15, arrived in Hongkong, missed my 00:30 connecting flight back to Canada. Presented photos of family patient, as well as two poorly attended kids to Dragon/Cathy staff in Shanghai airport, to express my urgency to get back home in Vancouver. Nothing was done between Hongkong and Shanghai in 6 hours… Read Full Review

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★★☆☆☆

“Exceptionally uncomfortable”

Written on: 02/07/2014 by Prattqk465 (1 review written)

Flew Melbourne to Hong Kong, then Hong Kong to Rome. As a 5 star airline I thought it would be good, but I was sadly disappointed. The seats from Melbourne to HK were like economy standard. The seats from HK to Rome (and return) were shell, no comfort at all, no recline, minimal padding, to add to the indignity the armrest didn't even fully rise so my partner and I could have that tiny bit of extra space.. I am small but I was wedged in my seat. Very sardine-like. The food was abysmal except… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 19/03/2014 by TateDudley130 (1 review written)

Horrible service, I will never use this flight again. Their PHONE line sucks. they never have customer rep to help you. Staff is OK not good and not profession. Online website does not work for changing booking preference. Not recommended in the world of 21 century. there are many other flights with better experience and services. Not sure why the hell this airway is ranked 5 star… Read Full Review

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★★★★★

“Excellent Service”

Written on: 21/12/2013 by ChristopherA (6 reviews written)

Flew with Cathay Pacific on my last holidays (both legs of my journey), my experience, to be summarized in one word, would be WOW!!! The airline takes the phrase - "Customer is King" rather seriously. I am happy with the kind of reception I got and would definitely fly with the airline again. Excellent Services, strongly recommended!!!!… Read Full Review

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★☆☆☆☆

“It's bad”

Written on: 21/12/2013

Arrived from HK to JFK on CX 840, we were 30 mins early but waited 45 mins to find the gate. Absolutely unacceptable. Complete mismanagement. Somebody needs to be accountable. Can't fly for 15 hours and then wait 45 mins for gate… Read Full Review

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★★★☆☆

“Service a bit Lax but on time”

Written on: 29/10/2013 by The-only-Panther (11 reviews written)

Have flown with these guys a few times over the years and have watched their level of service go down a bit every time. but their flights have always been on time for me apart from a blizzard once but that day every flight of every airline was cancelled. I will still probably continue to fly with them if the price is right… Read Full Review

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★★★★★

“Business Class is Fab”

Written on: 19/09/2013

I first flew with them in January 2013 as it was an emergency trip, I had flew on a Boeing 747 usually my favourite aircraft, but it was the worst trip in my entire life, the shell seats made me have back pains for three days, after my three weeks vacation in Bohol via HK, I tried desperately to buy a business class ticket for my return trip but sadly it was full. I made a vow never to fly with Cathay Pacific again ever. In June I had to go back again and the only airline that could cater to my… Read Full Review

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★☆☆☆☆

“CX premium economy is a substandard unworthy product”

Written on: 31/08/2013 by RMWK (1 review written)

i have endured several PE CX flights hoping that at least once there would be some improvement. Unfortunately none! In fact they just got worse and worse . The product is by far the worst initiative this airline has ever thrown at an unsuspecting public and it club members .the product provides nothing at all but a slightly bigger seat than economy .the service is non existent.The toilets are non existent. Drink service is either forgotten or non existent .The cabin crew are stretched in… Read Full Review

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★☆☆☆☆

“Premium Economy is rubbish!”

Written on: 26/08/2013 by Bluesturbo (1 review written)

Just do a Google search, no need for me to write much. I've flown on Cathay Pacific's Premium Economy 4 time last year, so one star because the plane did not crash… Read Full Review

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★☆☆☆☆

“Worst flight attendants !!!”

Written on: 31/07/2013

Very bad flight attendants. Highly racists. They Will not give service to old and weak passengers. They Even refuse to give some warm drinking water for aged passengers who have problems drinking cold water. My aged mother had to suffer alot because of this. I would not avice anyone who is not of THAT RACE to travel through this airlines.... especially if travelling "ALONE" Actually i would not even give one star to this airlines… Read Full Review

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F330's Comment

Written on: 26/08/2013

Cathay is one of only six airlines, that have earned a 5 star rating. All other airlines are rated four stars or less. And even if what you report is true, age discrimination is not racism. Your reference to "THAT RACE", however, is definitely a racist statement, so look in a
mirror, to see who is the racist.

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★☆☆☆☆

“Poor value for money in Cathay Pacific Premium Economy...”

Written on: 26/06/2013 by Pegs70 (1 review written)

I was extremely disappointed in the Premium Economy service I received on Cathay Pacific. At a price tag almost three times that of Economy I expected something a bit special – but it certainly isn’t what I got. Apart from the slightly wider seats (which were actually rather uncomfortable anyway), the priority check-in and the quieter cabin, I really couldn’t see much difference between Premium and ordinary Economy class. There was no special attention shown to passengers or any service… Read Full Review

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Bluesturbo's Response to Pegs70's Review

Written on: 26/08/2013

Exactly!

I've flown Premium Economy 4 times last year and all horrible. The staff was annoyed about this section, the seats and service were bad.

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★☆☆☆☆

“Rudeness of an air stewardess Hong Kong to Bangkok”

Written on: 21/06/2013

I recently took a flight from Hong Kong to Bangkok with some relatives, once seated and preparing for take off i was asked by one of the air stewards to fasten my seat belt which is perfectly fine, if i understood mandarin!. As a British born chinese citizen, unfortunately I do not understand mandarin. When I asked the stewardess why could she not tell me to fasten my seat belt in english?, i was told abruptly "Mandarin is the mother tongue and Cantonese is the second tongue!" she then said… Read Full Review

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★★★★★

“I Have Loved Every Flight With Cathay”

Written on: 21/06/2013

I do a *lot* of traveling and, in 2012, I went to JFK from Beijing (through Hong Kong) and to Thailand from Beijing (through Hong Kong) twice. In that time, I had 6 Economy legs and was bumped up to Business Class twice. On my flight from Thailand, I left my wallet on the plane and I was able to get it back, fully in tact, by express mail the next day...and in a town that was not in their flight path. I have had nothing but excellent service and I will take them whenever I possibly can… Read Full Review

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★☆☆☆☆

“LOST LUGGAGE”

Written on: 15/02/2013

CATHAY PACIFIC IS ONE OF THE AIRLINES THAT I HATED, THEY HAVE ROBBED MY JEWELRIES, WHICH I WANNA USE IN MY WEDDING THEY ARE SUCH AND ALSO THE MP3. I HATE THEM....!!! THEY'RE SUCH ***********. AND ALSO THE COSTUM OF THE NINOY INTERNACIONAL AIRPORT... I PROBABLY NOT RECOMMEND THIS AIRLINE… Read Full Review

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★★★☆☆

“Hey! I'm not just another schmuck”

Written on: 15/11/2012

I am an American Airlines Advantage member.... I travel with medical equipment for a birth defect. I was traveling from Chicago to Jakarta. GOOD LUCK getting on board early if your not a marco polo club member. You can expect to get hearded into the mob of general boarding. American Airlines even gave me a red Oneworld Priority Card and told me to present it if I had any issues. When I presented the card the staff looked at me as if they had never seen such a tthing and pointed me to the mob of… Read Full Review

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★★★★★

“16 Early Gifts for Christmas Promo...16 times the...”

Written on: 15/11/2012 by EXAN (4 reviews written)

Everyday you got to visit the Cathay Pacific Website for their 16 super discounted fares from today until 15 days there after! What a great "discounted" way to travel, PAMPERED by the Cathay Pacific "HOSPITALITY" ! CXpecials - a Cathay Pacific enewsletter… Read Full Review

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★☆☆☆☆

“A Deteriorated Airlines”

Written on: 07/08/2012

I have flown Cathay Pacific many times. It deteriorated considerably in recent years. Many airplanes are old and have not been punctual with their departures. Delay departures and late arrivals are quite often. Seats are tight and non-declining. Recently Cathay Pacific came up with a deceptive economy (L) with supposedly larger leg room. Cathay charged $100 extra for each seat one way. The sad story is that there is no extra leg room at all. It is a paid punishment, the customer gets stepped on… Read Full Review

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★★★★☆

“Old ageing airplanes”

Written on: 27/06/2012 by Oconner (2 reviews written)

Cathay Pacific is a good airline with lots of good and as well bad qualities. First of all, Aircrafts are aging and old. There are no footrests in the planes. Quality of food and service are all good but they really need to change themselves!… Read Full Review

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★☆☆☆☆

“Bad reroute for what”

Written on: 26/06/2012

The flight was late to start with, and they wanted to re-route it to south korea, for what, to make their stats look better? Now the flight will be 7 hrs late, for a flight 14 hours long. Terrible planning, i will never recommend it to anyone… Read Full Review

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Paris40's Comment

Written on: 16/01/2013

For all it's worth, the unscheduled stop may have saved your life. Cathay Pacific is known for being one of the safest airlines in the world and they take safety issues on top of their list. Sometimes, people like you should stop complaining and learn to chill and stop looking for things to complain. The world will be a better place to live in if this happens.

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Deltaman's Comment

Written on: 29/03/2013

Well said........many people spend the whole time flying just moaning...........

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Deltaman's Comment

Written on: 29/03/2013

Sometimes the treatment one receives is a reflection of one's own attitude......If you start out grumpy and find fault with everything it comes back to you. If you give out good vibes you will more than likely receive some back. I have never had a bad experience and have been flying for 50+ years.....Try smiling more often and be a little more understanding......
Sometimes things go slightly wrong, but better to be diverted and live than fly into the ground because you could not be flexible........

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★★☆☆☆

“Disappointed Business Class Passenger”

Written on: 16/05/2012

On a recent Business class flight to Australia the preferential treatment was at times non existant with no control being taken to differentiate between First/Business class and economy although the staff at the gate had announced otherwise. (Having to be bussed from gate to plane). The onboard is beginning to look 'tired' with in flight meal choice being unavailable for both my wife and myself, one was found and then served cold. Request for additional serving of cheese was only available on a… Read Full Review

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La_Speranza's Comment

Written on: 28/05/2012

I totally agreed with you there, although I flew only in Economy class due to being in a group of 20. Their old econ pod type seat is a nightmare! Rumor has it they they are slowly phasing that out, and bringing back the better recline type. Service is hit and miss, food is stingy and did not taste good at all. Although I must say their IFE was some of the best in the world.

On my return, I ditched my econ ticket and bought a biz class ticket with Singapore airline, I had the time of my life ^^

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Tpbhk's Comment

Written on: 04/12/2012

I recently flew back from Australia to Hong Kong business class on Cathay ,I wholeheartely agree with your comments ,same experience! My next flight will not be with Cathay. It is clear why the posted such a huge loss in this financial quarter.
I always thought that airlines needed customers to be proofitable? Cathay aparantly has a differnt view. If you attempt to contact customer service with a comment or complaint , you will find it is so difficult ,in the end you just give up.Passengers have many options , I suggest Cathay should be your last option. TPB

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Sean567's Comment

Written on: 16/06/2012

Cathay Pacific is allowing hacking for so many travel agencies in UK, which is not good for Travel agencies who sell available flights. It is not good at all. we will complaint in IATA about this hacking allowed by the airlines for their particular agents.

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