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Picture courtesy of Jean Paul.
| Flight on time? | 4.2/10   |
|---|---|
| Customer service | 2.9/10 |
| Comfort on flight | 3.8/10 |
| Quality of food | 3.9/10 |
| Value for Money | 3.1/10 |
| Overall rating | 2.8/10 |
Full review by
orionedwin
on 7th May 2008
User Rating : 2
Respect :
0
I will NEVER fly Air France again unless they make a full apology and provide us with reimbursement for our expenses while stranded. What's nice about Air France . . . Nice aeroplane, shame about the company. Air France had NO customer service and exaggerated refunds (a thousand dollar voucher turned out to be worth less than $200) after one of their many strikes stranded us in Paris. Additionally many of their Paris staff were arrogant to the point of incivility. Only one lady in Canada was highly respectful.
orionedwin's review and ratings | 85 words
Review by
malini
on 30th Apr 2008
User Rating : 1
Respect :
0
All that can possibly be done badly with a flight - Air France did it all... will never fly with them again.Flew on the New York-Paris - Bangalore flight with my four year old son and it was a nightmare.
malini's full review | 76 words
Review by
tammoita
on 31st Mar 2008
User Rating : 0
Respect :
0
Well, what can I say except be careful when dealing with Air France check-in desks at the Bologna Airport in Italy. They are so very rude its almost comical.
Considering they are supposed to be the face of Air France, I am sure the airline should be more careful about who they hire.!!!
tammoita's full review | 76 words
Review by
Arzutaylan
on 31st Mar 2008
User Rating : 0
Respect :
0
I had a ticket from San Francisco to Istanbul with a Paris connection flight. I was leaving the country after 2 year school period. Therefore I had 5 bags with overweight. I checked their luggage info, it was 70 pounds limit with excess fee. I was totally Ok with that. I went to the check in, each bag were just 5 or 6 pounds more which is 75 or so. I was going to pay 200 dollars each. Even though I explained them my case, "The Ladies" on the counter were so rude and ''No no Go somewhere and arr ...
Arzutaylan's full review | 563 words
Review by
Guest.
on 27th Mar 2008
User Rating : 0
Respect :
0
Where shall I begin? From the day my neighbours heard that we are flying with Air France they warned us against that. My son and I flew out from Heathrow to JHB on the 07 Dec 07. Our flight was delayed at Heathrow and then had to run around like headless chickens when we got to Charles de Gaulle. Barely made it for our connection flight with Air France staff being VERY RUDE. When we got to JHB we were told that they never loaded our baggage on the plane. We were told to go and buy the necessitie ...
Guest.'s full review | 580 words
Review by
Guest.
on 22nd Feb 2008
User Rating : 7
Respect :
0
Flew economy Manchester - CDG - Bangalore and return Bombay - CDG-MAN.
On arriving at Manchester I was checked in very quickly, flight left on time, had breakfast and a drink. No problems. Arrival at CDG was ok, the airport was quite chaotic, but I found it quite well signposted and only had to go from terminal 2f to 2e.
Flight to BLR departed about 40 mins late and only 2 drinks runs on the flight in 9.5 hours (you could buzz for service though). Other than this the flight was fine, leg room ...
Guest.'s full review | 216 words
Review by
Guest.
on 6th Jan 2008
User Rating : 0
Respect :
0
Tried to check in online. to no avail- used both the reference and passport number. Message informed me that "The minimal search found no reservations. Please try locating your reservation with the full search." Would like to know where a full search could be conducted, because the web page does not provide for a full search. Then, when I used the e-ticket number as reference, I received the following message: "Thank you for choosing online check-in. Because your trip has already begun, it ...
Guest.'s full review | 194 words
Review by
Nicol1
on 5th Jan 2008
User Rating : 2
Respect :
0
I tried to check in online 30 hours before my child had to depart. Used passport number and reference numbers first - reservation could not be found. Advised me to do full search, which the web page does not provide for. Then I tried the e-ticket number, only to be informed: "Thank you for choosing online check-in. Because your trip has already begun, it is no longer possible to check in online (check-in is only possible from the first flight in your trip). Please go to a check-in counter at ...
Nicol1's full review | 183 words
Review by
Guest.
on 27th Dec 2007
User Rating : 1
Respect :
0
they lost my lugage no apology. my sister just flown as well not allowed because of incompetent staff at check in finally got onto the next flight no apologies Seriously poor service please do not use airline
Guest.'s full review | 42 words
Review by
samarati
on 2nd Oct 2007
User Rating : 0
Respect :
0
My 3rd & last Air France flight. I'd give zero stars. I sincerely recommend that if you are planning to fly to Paris, take another airline company.
Fast details:
*Fly to Paris. Leave late, arrive late.
*Arrival: After 3.5 hours waiting for luggage to come up the belt, it does not appear. 4 other people on the flight also do not get their luggage.
*Luggage is lost for 4 days! I call 2X per day. "Your bags are not here, do not call again, we will call you" - Says Air France.
*Day ...
samarati's full review | 241 words
Review by
mjveitch
on 6th Sep 2007
User Rating : 0
Respect :
0
I will never fly with Air France again!
mjveitch's full review | 17 words
Review by
chrisv
on 24th Jul 2007
User Rating : 1
Respect :
0
I will never fly Air France again. This was the second time I have taken this route with Air France, and I am a fool to myself for booking up with them again,
In flight, the customer service is practically non existent throughout the flight. You get served 2 meals on the flight, the quality of both was poor and bland in taste and you were served in a hurried unfriendly way. After that, there were no drinks runs through the flight so thats 10.5 hours and 2 drinks.
The worst case of custom ...
chrisv's full review | 462 words
Review by
amandadeleon
on 12th May 2007
User Rating : 10
Respect :
0
You will not have a problem flying with Air France, based on my experience. In fact, I would book with them again should my family and I decide to visit Europe again.
amandadeleon's full review | 156 words
Review by
rajestp
on 5th Feb 2007
User Rating : 2
Respect :
0
Do not travel with Air France even if you are given a ticket for free.
rajestp's full review | 58 words
Review by
alexbananas
on 24th Jan 2007
User Rating : 10
Respect :
0
Good service, flights perfectly on time, great airline: A++
alexbananas's full review | 104 words
Review by
marcel39372
on 12th Jan 2007
User Rating : 0
Respect :
0
When I called Air France in the US to find out what was going on, I was told they couldn't help me, they were too busy because of the many calls coming in, they asked for receipts believing that we won't keep receipts.
90% of the population doesn't save their receipts but I send the receipts with no response.
It was a very bad experience and I'm never going to recommended to anyone to travel with Air France.
marcel39372's full review | 90 words
Review by
herika
on 2nd Jan 2007
User Rating : 0
Respect :
+1
Prejudice to Non-French speakers. Baggage handling sucks. Customer service is non-existent. Unreliable flights, and Air France are unorganized about transporting passengers from terminals to terminals that are in transit.
Zero value for ones hard earned money.
herika's full review | 38 words
Review by
julian williams
on 10th Nov 2006
User Rating : 6
Respect :
-1
We wanted to go to Corsica for Witson, and decided the cheapest way to do it was to get a Hoverspeed ferry from Dover to Calais, then fly Air France from Paris Orly to Bastia. It ended up being a lot of driving, but the Hoverspeed ferry was on time.
Air France are generally an OK airline short haul, but they really need to upgrade their domestic 737's, either with 738's or with A319's. They use A319's on their short haul routes, so they should also use some on their domestic French routes.
...
julian williams's full review | 207 words | 2 comments added.
Review by
richard440
on 26th Aug 2006
User Rating : 0
Respect :
+1
There should be a law concerning leg room on international (long) flights.
richard440's full review | 221 words
Review by
omamdouh
on 9th Aug 2006
User Rating : 0
Respect :
+1
This was the worst experience ever. Our Air France flight was cancelled for technical reasons; a thing which apparently happens on a daily basis with AF, and we had to spend the whole night in the airport, even though there is a hotel in the airport, they only allowed those who are Shengen holders to pass through. Others who did not have the visa to enter France were denied a temporary visa for only 12 hours. We spent the night on the floor, and we were told that our flight would take off at 8am ...
omamdouh's full review | 169 words
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