Air France Reviews
Latest Reviews
★☆☆☆☆
“GO ELEWHERE”
Written on: 16/04/2013
HARD TO BELIEVE; FROM THE VERY MOMENT YOU ENTER THIS GOD FORSAKEN PLANE IT WAS RUDE BY THE PEOPE WHO ARTHERE TO HELP YOU; THESEAT WAS HORRIBLE§ BY THE TIME OF A ARRIVAL IN PARIS i WAS IN SUCH PAIN...i had to go see adoctor in Paris! the bathroom was alway so busy you could almost never get in; the food was horrible. I have been traveling for the past 40 years. and nothing surpasses this nightmare! You call this dining on food.. you have got to be kidding. pices of chicken on sprinkled... (read more)
★☆☆☆☆
“Air France Lost Baggage”
Written on: 02/04/2013 by despondentflier
On or about January 27, 2013, I flew Air France to Paris. The first leg of my trip was for business; I then had booked a ski trip in the French Alps. When I arrived in Paris, Air France has lost my skis and ski boots.While they found my skis within a day, they failed to find my ski boots despite numerous daily calls . They gave conflicting stories and frankly, could have cared less. I was told by one customer service representative that I would be reimbursed for the costs I incurred while on... (read more)
★☆☆☆☆
“DO NOT BOOK WITH AIR FRANCE”
Written on: 02/04/2013
Please take my advice and do not book a flight with Air France. I never write reviews like this but felt I should after the shocking treatment we had on a recent flight from Boston to Paris CDG where we were to meet a connecting flight to Manchester Airport. If I had read other reviews before hand, I certainly would not have considered booking a flight with Air France. All the rumours are true. Rude staff, unfriendly and extremely unhelpful to the point of being obstructive. Rubbish food and... (read more)
★☆☆☆☆
“WORST FLIGHT EVER”
Written on: 17/03/2013
Our Bags got lost since 5 days, no one knew where our bags went to! Not even a phone call or email from air France to apologise or the whereabouts of our bags, went to the airport 5 times, we paid for parking tickets, still no news of our bags, rude customer service, and unprofessional staffs! A file number was given to us when we landed to track our bags, after 2 days we saw online that our bags are @ the airport but no one could do anything ! Finally after 5 days, I got my bags with one... (read more)
★☆☆☆☆
“Lost Baggage”
Written on: 16/02/2013
My bag was lost for four days on a recent trip to see my family in Argentina. I called the lost bag line many times and had simply terrible service, in fact no service at all, three times they hung up on me. This was a point to point flight - Paris to Buenos Aires. Then my husband's bag was lost a week later when he was flying from Paris to Montpellier. We will not fly with them again if we can at all help it. They are rude on the phone, make claiming for items needed when you have no... (read more)
★☆☆☆☆
“Worst flight experience ever”
Written on: 14/02/2013
AF188, Paris to Hong Kong, Business Class. Flight attendants offered poor service with a bad attitude. Dated seats and equipment. Substandard meals. Dishonest crew led to the disappearance of my camera. Would never recommend Air France to anyone. (read more)
★☆☆☆☆
“Havana Paris CDG flight”
Written on: 06/02/2013 by Saifalr
Havana-Paris CDG, economy class, Boeing 777-300, on 5 February 2013. We had 5 hours delay, nobody was able to give us explanation for such a delay or bother to apologise, only towards the end of the flight they acknowledged there was a delay. No complementary drinks or vouchers on the ground to make up for it in a similar way I experienced with other smaller and even private companies. The flight attendants not attentive: I had to ask for extra paper bag few times, as my mum was sick,... (read more)
★☆☆☆☆
“Awful experience with the Air France”
Written on: 06/01/2013 by dlgames (1 review written)
Booked a ticket with Air France as a carrier via Travelocity. In 2 days got an e-mail stating the carrier has changed flight times. The only flight Air France wanted me to accept was the one that more than increased connect time from 2 hrs 40 min to more than 6 hours. Was promised a full refund and then 2 weeks later got a letter saying my tickets were nonrefundable. BTW Air France BBB rating is F! (read more)
★★★★☆
“Sad story, happy ending”
Written on: 01/01/2013
Hi, On arriving back into Newcastle from Jordan, via Paris this morning, I was, despite having valid insurance, disapointed to realise that my luggage had not joined me. The personal bits and pices one collects on ones travels cannot be replaced by money, neither can those comfortable walking shoes. So this evening, when I recieved a call telling me that not only had the said luggage been retrieved, but would also be reunited with me that very day .... to say I was over joyed, maybe over... (read more)
★☆☆☆☆
“SI HABLAS ENGLISH NO VUELES A LA HABANA CON AIRFRANCE”
Written on: 28/12/2012 by Fridamessi69
HOLA AIRFRANCE STAFF EN HAVANA ES LO PEOR, MI EQUIPAJE TU O DOS DIAS DE DEMORA Y SI BIEN ENTIENDO QUE EN EL AEROPUERTO NO HABLEN ENGLISH NO ENTIENDO QUE EL STAFFDE LA HAVANA NO SEPA COMUNICARSE AL MENOS EN FUNCION DE SUS SERVICIOS. ADEMAS QUE PARTE DEL STAFF EN EL AEROPUERTO ES ALTANERO Y MAL EDUCADO. NO SE SI ES PROBLEMA DE IDIOSINCRASIA PERO MI ESPOSO Y YO HEMOS ESTADO EN EL HOTEL NACIONAL HOSPEDACOS Y NOS HAN TRATADO MUY BIEN. SOY DE ORIGEN SUECO.. PERO CRIADA EN PORTUGAL MI ESPOSO... (read more)
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Showing 1 - 10 of 141 Reviews
★☆☆☆☆
“SMS 3 hours before saying your flight moved to next day”
Written on: 01/12/2012
Terrible service, keep changing and cancelling flights all the time. Please avoid these airlines if you can. (read more)
★☆☆☆☆
“A trip to absurdity”
Written on: 11/10/2012
First and very last time with Air France. I am a somewhat regular flyer but had consciously avoided Air France until now due to their bad reputation. This time I said I would give them a try. What a mistake! They sold me (via Expedia) connecting flights via CDG with 40 min transfer time on the way there and 1 hour on the way back. I missed both. Knowing what I know now about how the CDG airport operates, those tickets should have never been offered to begin with. I had to spend a night at... (read more)
★☆☆☆☆
“1-2 Stars at best”
Written on: 20/09/2012 by davidsilverstein661 (3 reviews written)
The last time I flew Air France, my afternoon flight was cancelled and I had to come back to the airport the next morming. I was flying from Barcelona to Paris to New York. The next day I made it to Paris but my flight to NYC was cancelled. So I had to stay at a hotel near the airport and return to the airport at 8 am. No apology. The hotel was ok not great. I missed meetings in nyc because I was 2 days late, but they did nothing to compensate. It's a shame I didn't know about EU regulations... (read more)
★☆☆☆☆
“HORRIBLE, DO NOT USE IT THEY'LL SCREW YOU OVER!! Those...”
Written on: 04/08/2012
I know this a long review, but just bear with me, I have a lot to say. We had a flight to Sudan, we were excited to go on our vacation, when we got there and when we were checking in they said we needed a Visa(We have a green card, which is basically an International visa) to stop in Paris, but in fact we actually didn't and we didn't believe it because, we were never informed even though we booked our flight 2 months early and we were purposely and strategically moved around from line to... (read more)
★☆☆☆☆
“the rudest cabin crew i have ever encountered”
Written on: 24/07/2012
my daughter travelled with air france to casablanca morocco with my 3yr old grand daughter who is profoundly deaf.Cabin crew shouted at my grand daughter who was crying during take off when my daughter told them she was deaf they said well she has to be quiet.They were rude arrogant and should be ashamed of theirselves treating passengers in this way we are the paying customer and do not pay to be treated in this way needless to say we will not travel with air france ever again (read more)
★☆☆☆☆
“worst worst flight attendant”
Written on: 20/07/2012 by tweeto (1 review written)
I took a flight (DEL-CDG) recently with airfrance....We had booked 4 tickets. 3 of which were in Preminum economy and 1 was in Economy. Travelling with two young age kids ( 1yr and 3 yr), I requested flight attendant to let my husband sit near me for the landing and take off. They were pretty rude about it and stated that we should have bought the ticket in premium and it would be an hassle to another passengers etc etc. But then let him sit for the take off. as soon as the plane took off... (read more)
★☆☆☆☆
“Horrible Customer Service”
Written on: 10/07/2012
I did not fly the Air France myself, and from what I heard the flight was ok...but I couldn't care less about the quality of their flight after the treatment that I received from their baggage service. They delayed my parents bags...that's ok accidents happen. It is the unprofessionalism, ignorance, rudeness and total lack of communication in this company that got me. After my father went thru all the procedures, I called at least 8 times to try to locate those bags. Not a single request... (read more)
★☆☆☆☆
“Air France Sucks!”
Written on: 15/05/2012
This was one of the worst travel experiences of our lives! Rude, rude, rude ground personnel and flight assistants! Cancelled our seat reservations and then blamed us for the mistake? Damaged our new suitcase and the baggage claim web page 'has moved'?? Flight delayed and meal vouchers not honored at the airport restaurant? Bounced around from one AF staff member to another, from one 1-800 tel. no. to another, from one dept. to another, from one web page to another! NEVER AGAIN!!! (read more)
Guest's Comment
Written on: 03/06/2012
Strike of bad luck. Air France is one of the highest rated airline in the world. Far above US carriers
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★☆☆☆☆
“Bait and Switch by Air France - BEWARE”
Written on: 11/05/2012 by indi0223 (1 review written)
I purchased 5 "Voyager Premium Economy" tickets back in August from Seattle to Paris, to take my kids and parents on a vacation that i had saved up for, for months. Thought it might be a good idea to check my tickets since it was 5 weeks before travel. Come to find out, they switched planes, no longer the Airbus that i paid to be, it is now and old 767 operated by Delta who doesn't even offer "Premium economy" they offer "comfort seats" that have no power,no inseat tv/video players,... (read more)
★★☆☆☆
“Rude flight attendant !”
Written on: 23/04/2012
I've just finished my journey from CHANGI - CDG - CHANGI, with Air France In my flight from CHANGI to CDG, my friends were asleep during the meal was given. So when they awaked, we asked for the meal. And the flight attendant were a bit upset and said, that we should have the meal in time. O my God.. couldn't we have some sleep in the plane before the meal ?!! And in my return flight from CDG to CHANGI, I asked for Singapore immigration card, and I borrowed a pen for filling the immigration... (read more)
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Showing 11 - 20 of 141 Reviews
★★★☆☆
“HAV - CDG”
Written on: 19/04/2012
Just returned from a holiday in Cuba - had passports and visas robbed and reported to the local constabulary. Thanks to HMFO, an emergency passport was issued and thanks to the very efficient AF crew at check-in, a replacement visa was garnered within 20 minutes. Flight was fine - I booked steerage and got what I paid for. Flight was delayed by 90 minutes due to a missing passenger (she had been arrested) and thus had to wait to get rid of the bags. Crew kept us fully informed as well as... (read more)
★☆☆☆☆
“Would have rather swam From Cuba”
Written on: 14/04/2012
Flight was delayed 2 Hours from Havana to Paris CDG, no explanation why, had a connecting flight to Manchester. 4 Hours between flights. Should be OK. Flight was horribly overbooked and several people at the back of the checking in queue were refused to be allowed to fly, as the plane was full and they did not have enough people willing to go on to the flight the following day for 400 euros plus all the usual benefits. Asked about an upgrade and was whispered to by the check in clerk that... (read more)
★☆☆☆☆
“Self Service”
Written on: 09/03/2012 by StGeordie
Just made a return trip Paris CDG to Havana. After 30 years of travelling the world I thought I seen everything ... but ... Air France has now introduced in flight self service it was if the flight crew abandoned the 747 between welcoming you on board and opening the door to allow you to disembark. (read more)
★☆☆☆☆
“The worst Airline I have ever flown with ”
Written on: 23/01/2012 by oube00 (1 review written)
No respect! No customer service! Very old and dirty planes! tons of technical problems! Always late.. this is based on more than 10 flights with them. 3 of them within the last month (2 got delayed, 1 got canceled) I am done with Air France for good. It's not even worth it to complain to them because they don't respect you and they just ignore you... (read more)
★☆☆☆☆
“THE MOST HORRIBLE FLYING EXPERIENCE EVER!!! Jan 12, 2012. ”
Written on: 14/01/2012
THE MOST HORRIBLE FLYING EXPERIENCE EVER!!! Jan 12, 2012. And Im not talking about services Im talking about FLIGHT SAFTY! My parents were flying from SFO to Paris, than from Paris to Kiev, Ukraine. Bcz their flight from SFO were delayed for 1,5 they missed connection to Kiev. This was 10 hours intern. flight + they had to sit in the plain for 1,5 more. The flight was delayed bcz of PROBLEMS WITH THE COMPUTER at the aircraft! Oh, my God, really! How old are those plains! Luckily, Air... (read more)
Guest's Comment
Written on: 19/03/2012
I would have loved it if you had spelled Plane correctly. It's not called a Plain.
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★☆☆☆☆
“Be Ware , Saty away !!”
Written on: 23/12/2011 by jmegzari (1 review written)
Worst experiense. Lost Baggage and no customer service. No one to answer your questions. Never taking Air France Again. You have been warned. (read more)
★☆☆☆☆
“Lost luggage and no customer service”
Written on: 06/12/2011 by evanne
I travelled with Air France to Egypt via Charles De Gaulle airport from Dublin on Saturday November 26th Dublin to Paris on AF 2479 and from Paris to Cairo on flight AF0508 I paid €175 for return flights Dublin Paris and I Paid €1267.88 for Paris Cairo return, for what was to be an 8 day special trip with my son. I booked Premium Class, a very special treat and was delighted with the generous baggage allowance, I was therefore able to bring my best items of clothing with me, as we were... (read more)
★☆☆☆☆
“Worst way to treat people!”
Written on: 21/11/2011
I have been traveling all over the world. I had a tendency to like Air France. I like their flights, but when it comes to customer service, they really have lost all sense of humanity. I want to think it is only this company way of treating people and nothing to do with the French people. But when our flight had to land in Paris instead of Amsterdam due to climatic conditions, and we had to be taken care of by the Air France front desks, they really lost any sense of logistics,... (read more)
★☆☆☆☆
“Air France/delta/bmi. Worst experience ever”
Written on: 09/11/2011 by Cassie123xxx
First of all Staff at the airport were most probably the rudest people I've ever had to deal with especially the supervisor. Ignored people and just kept repeating the same thing like people are stupid and we should be doing what we can for them not the other way around. the only people the French staff were nice to were French people which is soo racist. I was flying with an infant by myself so already was stressed. We made a mistake when booking the flight whic involved my name. Tp get... (read more)
★☆☆☆☆
“Fly with Air France and be part of a herd of cattle”
Written on: 25/10/2011
Do not fly to Mauritius with Air France, full stop. This route is covered by 2 very old boeing 747 aircrafts, known as tempo flights, with absolutely no flight entertainment whatsoever in economy class. You get treated like a herd of cattle. It's a total rip off as for the same price I could get much much better service and on flight amenities on Emirates, Air Mauritius and British airways. You may as well choose Air Seychelles for the same service and pay 30% less. For such a great tourist... (read more)
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Showing 21 - 30 of 141 Reviews
★☆☆☆☆
“Do Not, DO NOT FLY AIR FRANCE!!!!”
Written on: 17/10/2011 by DC2Paris2011 (1 review written)
This is one of the worst airlines I have ever used for travel and now not comfortable with Affiliates. Yes I travel often and this was the first time with Air France. We thought using Air France to Paris would be an enjoyable experience and it has turned out to be one of the biggest nightmares! They XLD our return flight and completely removed all of our seat assignment and we are traveling with a minor and a teen. Plus they booked us on an earlier return flight killing our last day in... (read more)
★☆☆☆☆
“One of the worst airlines”
Written on: 14/10/2011 by ionpasea
I was sited to the window. Very tight place on Boeing 747, there was no individual entertainment. They featured one animated movie (Cars 2). The service was poor. When I tried to call to ask for some service, the call light would be totally ignored by the flight attendant. In the end I had to verbally call. I didn't feel welcome aboard. The sound system was very poor, and I couldn't hear the announcements. In Montreal I had connection, and we left late the plane because the tunnel in... (read more)
★☆☆☆☆
“Air France: Welcome to the unfriendly & incompetent skies”
Written on: 11/09/2011
Poor service. Poor customer service. I flew on a short haul from Gothenburg to Paris. 1 checked back left behind. Made claim at Paris. Staff there had no report of left bag. Bag was finally located and scheduled for transport on later flight. So far, so good. That's where the fun starts. From there you deal with a baggage claim service center that Air France contracts out to some Eastern European country. When the bag didn't arrive by the evening, I called them to find out what they could... (read more)
★★☆☆☆
“Lost suitcases!”
Written on: 20/08/2011 by MRSMMM
EWR-CDG-BEG, return BEG-CDG-JFK. OK, bad experiences with lost suitcases! First outward flight was delayed one hour and 30 minutes. On the way back home, first flight was delayed so we miss second flight, we are successfully transferred to the next flight... Missing one suitcase! We got a phone number to call to check the status of suitcase. The first call next day, hold for 12 minutes. They say, tomorrow, but I have to call tomorrow and check. The other day, a high volume of call, call... (read more)
Flightadvisor's Response to MRSMMM's Review
Written on: 10/07/2012
And you gave them 2 stars? I would have given them zero if I was given the opportunity.
Reply to this comment
★☆☆☆☆
“Air France bad service”
Written on: 17/07/2011 by killeadan (1 review written)
I was booked on an Air France flight from Paris to Glasgow via Birmingham today. I checked in and checked my bag but then missed the flight because of a one-hour wait at border control, as did several other people. There was one Air France gate agent in the terminal to deal with this, and I got to see her after waiting in line for an hour. At first she said she could do nothing for me, and then that I should call the rebooking agent myself. After I insisted, she reluctantly rebooked me on... (read more)
★☆☆☆☆
“A French Farce......”
Written on: 26/06/2011
absolutely no costomer service at all.........told that our seats had been overbooked despite booking and paying for them 4 months in advance !!cues,cues and more cues to sort the fiasco out,ALMOST ALWAYS getting the wrong info from Air France staff...the bus to take us to the hotel as we had to stay overnight was almost two hours late ,and then could not fit us all on......we were also told that we would be picked up to get on a flight in the morning,the flight was at 7.45 and the pick up... (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 03/06/2011 by Prich (4 reviews written)
I was on a flight between BKK and HCMC a couple of years ago and I thought I'd share my story now. I had a flight attendant knock my neighbour's orange juice all over my laptop. It was still working and they said: (read more)
Guest's Response to Prich's Review
Written on: 24/06/2011
I hate air france, it also has a very bad record of crashes too. I would never fly on air france again.
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★☆☆☆☆
“Air France has terrible customer service in every...”
Written on: 14/05/2011
Air France has terrible customer service in every department of their business. The check-in attendant wouldn't allow me to take my second suitcase as a carry on because she said it was too big, although she allowed the customer just before me to carry on a suitcase larger than mine. As it was the second bag checked, I had to pay a $55 fee. When I arrived in Paris, I learned that they lost the bag that I paid $55 that I had been forced to check. As my warm clothes were all in that suitcase,... (read more)
Guest's Comment
Written on: 24/06/2011
same thing with me, I was flying from Madrid to Charelles de Gualle and my luggage was lost!!!
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Guest's Comment
Written on: 12/07/2011
Why do people not pay attention to the size limits on carry-on luggage. Citing the person in front of you is no excuse, although I have notice that most airlines discriminate against male customers in this respect. Just stand back and watch what the women are allowed to carry on...... and then have a male attempt to carry on a piece that large. I have experienced this more than a hand full of times.
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★☆☆☆☆
“TERRIBLE TERRIBLE AIRLINE. ”
Written on: 20/04/2011
TERRIBLE TERRIBLE AIRLINE.
Constant delays and problems, poor quality and aging planes. Customer service is horrendous. We had an error on one ticket and had a nightmare trying to get it changed. Ended up costing us fortune and they were completely unhelpful, just trying to get as much extra money out of us as possible.
(read more)
★☆☆☆☆
“airport 27 eoro 2 bottle water 2 hard discusting...”
Written on: 30/01/2011
airport 27 eoro 2 bottle water 2 hard discusting sandwiches .no attempt to speak english please or thankyou never again.staff rude no time for the customer asked for water back 5 minites never happened diebetic as i am had to seek my own drink (read more)
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Showing 31 - 40 of 141 Reviews
★☆☆☆☆
“Still living up to the name Air 'Chance'! Have only...”
Written on: 27/01/2011
Still living up to the name Air 'Chance'! Have only had awful experiences with them and after this most recent one I am willing to sacrifice my 20 000 accumulated air-miles with them rather than be subjected to their incompetence one more time! My advice is to avoid like the plague (read more)
★☆☆☆☆
“Baggages lost when arrival CDG, when looking for help,...”
Written on: 06/01/2011
Baggages lost when arrival CDG, when looking for help, services was bad. Asked for an answer on the next day, none of them can give an answer whether baggage found/lost/on the way, services even unfriendly. What a shame that, I got the answer from other airlines.
As informed, I can claim for the delay baggages, however, there's no feedback from airline even I sent all the necessary document.
(read more)
★☆☆☆☆
“OUR CONNECTING FLIGHT WAS CANCELLED AFTER BEING KEPT 5...”
Written on: 30/12/2010
OUR CONNECTING FLIGHT WAS CANCELLED AFTER BEING KEPT 5 HOURS INSIDE THE TINY PLANE. WE HAD TO RE-BOOK OUR FLIGHT AND COME BACK HOME, AS THERE WERE NO FLIGHTS FOR US TO GET TO OUR DESTINATION THE DAY AFTER (FULLY BOOKED). FROM 3.30PM WHEN OUR SECOND FLIGH WAS DUE TO LEAVE UNTIL 11.45PM WE WERE OFFERED ONLY TWO SMALL PACKS WITH TWO BISCUITS AND TWO DRINKS. CHARMING!
I HAVE CONTACTED AIR FRANCE TO GET OUR REFUND (I SPENT £1546-00!!): I SENT TWO EMAILS, NO REPLY. I TRIED CALLING, THEY DO NOT...
(read more)
★☆☆☆☆
“Air France stole $880 from me, and now all they do is...”
Written on: 30/12/2010
Air France stole $880 from me, and now all they do is simply deny it and then ignore my calls. My flight experience with Air France before and after my vacation in December of 2010 was the singular worst airline experience a human being can have without actually dying in a plane crash. They're rude, completely disengaged, you may hear a phone ring when you call for tech support on their website but depending on how they feel you're likely the only one hearing it ringing because when you... (read more)
★☆☆☆☆
“busines class and not even sat together the Mauritian...”
Written on: 04/12/2010
busines class and not even sat together the Mauritian crew on the first leg were good but the French crew on return were appauling if you wanted something you had to go looking for someone, it was even a day flight so it's not like they were letting you sleep, my wife even got so fedup with the lack of service that she cleared away our own rubbish to the galley,two delays 4hrs and 3 hrs, no information, no customer service, the entertainment system didn't work the ac power for my lap top... (read more)
★★★★★
“An economy flight on Air France felt like more of a...”
Written on: 29/10/2010
An economy flight on Air France felt like more of a business class on other airlines. The food was very good for an airline, and there was pleanty of wine. The little flaps on the seats make for a comfortable sleep. (read more)
Guest's Comment
Written on: 25/05/2011
Yeah sure, Air France staff shouldn't comment here. Really embarrassingly obvious. Air France is the worst european airline !!!!
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★☆☆☆☆
“The flights were over an hour late taking off. They...”
Written on: 29/10/2010 by rammo (2 reviews written)
The flights were over an hour late taking off. They managed to lose my baggage and leave me stranded in Hong Kong. Customer Services proved almost impossible to contact and when I eventually did contact them I was essentially told where to stick it. I will go out of my way to avoid Air France at all costs. (read more)
★★★★☆
“We (wife, daughter, myself) travelled in Business...”
Written on: 08/10/2010
We (wife, daughter, myself) travelled in Business Class (Class Affaires) from CDG-Toronto, having transferred from an AF flight from Edinburgh. We were seated in row 6, three seats in middle were excellent for us. The service was impeccable from the start; champagne, then aperitifs, followed by amuse bouchees, a starter, good choice of main courses and desert. Choice of wines - all French - was excellent. We found the seats comfortable, temperature and lighting were OK, and the cabin crew... (read more)
★★★★★
“Air France exceeded my expectations. The seats were...”
Written on: 16/09/2010
Air France exceeded my expectations. The seats were uncomfortable, but they are going to be uncomfortable on an 8 or 9 hour flight in coach on any plane.
The meals were very good. Both dinners, to Paris and back, were high quality compared to other airlines. We also received breakfast on both flights and had free access to decent white and red wine.
Their service was great. They spoke both French and English fluently. At Charles de Gaulle, the staff was very helpful. On both planes,...
(read more)
★★★★★
“Having read reviews of Air France, I wasn't expecting...”
Written on: 14/09/2010
Having read reviews of Air France, I wasn't expecting much, but I was very pleasantly surprised. The staff were friendly and helpful, the food was good and the films were all very recent releases. The plane was late leaving Paris, but this was due to air traffic controllers, not the airline. I suffered some light-headedness on the way out and we were moved to business class, which was cooler than economy and the staff were very caring and attentive. On the way home we were upgraded to extra... (read more)
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Showing 41 - 50 of 141 Reviews
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Ofilimary's Comment
Written on: 26/09/2012
Air France is the worst airline in terms of baggage safety . As i write my baggage is missing for the past three weeks and nothing has been done. i must get get back my baggage or they should be ready for legal action. they charged me for excess luggage of 87 pounds and yet did not deliver my luggage. it is unfair and i will spread the news of their poor service until they are forced out of Nigerian air space.