Average Ratings for Air France
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61 Reviews For Air France
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Guest 15th Oct 2009
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I am very tall, so I had chosen a middle bulkhead seat on an air france flight from Paris to Los Angeles. A couple who spoke very little english asked me to move to the aisle seat so that they could sit together. I attempted to politely explain that I had been assigned the seat months ago, and needed the middle seat so that my legs would not stick out into the aisle. Being the troubleshooter and peacemaker that I am, I then went to the flight attendant to see if he could accommodate them elsewhere. Meanwhile the couple starting raising hell to a female flight attendant, and she was LAUGHING at me as I sat between these two extremely rude people. They were talking loudly over me on each side as if I didn't exist. I had to sit in between to obnoxious selfish people, and the flight attendant thought it was amusing. The service on air france is horrible. I will not fly with them ever again.
- Read Guest's full review and ratings (169 words)
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Guest 20th Aug 2009
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Air France has Horrifying, rude staff. I was literally insulted and screamed at just for asking a question twice. Flight missed thanks to air france delays without apologies...staff was instead rude and being horrible, I had to spend a night at CDG coming back to DTW. They didn't even try to put me on a flight that would have allowed me to make it back home as scheduled. Wrote two letters more than a month ago, no response ..Never ever again.. avoid this airline at all expense and conserve you m ...- Read Guest's review (95 words)
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William Read
17th Jul 2009
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As regular, though infrequent traveller to Havana, the Air France option from Birmingham is a useful time-saver over travelling to London for a direct flight for residents of the West Midlands. The fares are good value, generally less than £500. Transit at CDG was delayed due to bad weather in Europe, and the plane to Havana being held back to allow other connecting flights from European cities to make their connection. The food on the plane was reasonable, as was the in flight entertainme ...- Read William Read's review (142 words)
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ads100
8th Jul 2009
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Just flew Johannesburg to London via Paris.
Would never use Air France again - without doubt the worst airline that I have ever flown.
Rude, incompetent staff both at checkin and on plane. Cabin crew dissapeared for almost whole duration of flight.
Luggage arrived damaged and with contents damaged.
Checkin tried to charge almost everyone on the flight for overweight baggage, enough people complained that they reset the scales to discover that most peoples' luggage was actually under the lim ...- Read ads100's review (197 words)
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Guest 12th May 2009
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Web site sucks! I crashed in the middle in the process. Then I called them on the phone and my son first name was entered wrong. Still not solved, passed two day. I was forced to prove identity of my son by faxing copy of his passport and World perks card (numbers were entered correct).I tried to cancel the ticket, possible but with charge of 200$ per ticket. Less then 24 hr from purchasing!!!! Customer service did not help me at all. I asked for supervisor they hang up on me. This time I will ...- Read Guest's review (106 words)
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Sillyboi
1st May 2009
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Flight was not the best from Air France. I asked for a landing card and the hostess said they have already passed through the cabin with the cards and cant get one. This was more than a hour prior to landing. I prefer their competitors by far! (Charles de guile airport don't do them any favours as its a very difficult airport to navigate)- Read Sillyboi's review (64 words)
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Guest 6th Feb 2009
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The food, once the best I'd had is appalling. I couldn't eat what was served on my flight over because the smell was so off. I did eat on the way back and became violently ill on the plane. Food poisoning is hard to pin down so I won't insist that it was the airline food. What was equally bad though, was that between bouts of being violently ill, I had to endure the flight crew insisting that it couldn't possibly be their food or the whole plane would be sick. Not what I should have ha ...- Read Guest's review (294 words)
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farfalina 9th Jan 2009
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Air France seems very unorganised, i wait my luggage the last four days to be delivered, 3 hours in a plane after landing, 30 hours delay in a transit flight and there was no plan about accomodation, food and drink. comfortable seats.- Read farfalina's review (47 words)
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samdart 4th Jan 2009
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I had such a bad experience with Air France this holiday season that I intend to never waste my money on them again. They managed to lose our luggage both in the outbound and in the inbound flights. Further, on our way back they left us for 1.5 hours inside the aircraft before it took off due to an AC problem. This is unacceptable, as an older person or a small child could have easily felt sick.- Read samdart's review (108 words)
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Guest 2nd Jan 2009
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I would fly with Air France again, however prob not on a flight exceeding 3 or 4 hours. The inflight entertainment was so limited and facilities very poor for long-haul journeys.- Read Guest's review (109 words)
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Guest 22nd Dec 2008
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Just flew Hong Kong to Paris on Air France as it was a Qantas code share flight. Old 777-300 cramped uncomfortable seats, only 1 meal and 1 light meal on a 13 hrs flight.Meal and refreshment drinks, promised on card in seat not served, thought I was flying a 3rd class airline.Never again to Paris with any carrier using Air France.- Read Guest's review (68 words)
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YVRguy 23rd Sep 2008
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I flew Seattle to Budapest via Paris with Air France and return - via Rome - in August 2008 and everything went like clockwork. Efficient, courteous and comfortable. Plus I was able to fly on Delta Miles, as Air France is a partner - fabulous! So nice to be offered complimentary champagne in Tempo Class (economy) on the Seattle to Paris leg! The food and entertainment were great too. It was a very positive experience. And all the flights landed exactly on schedule.- Read YVRguy's review (138 words)
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engavo 23rd Sep 2008
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I had a very bad experience with Airfrance.
I had a long trip form Brisbane ( Australia ) to Hong Kong, Paris, Yerevan, and back. From Brisbane it was Qantas and it was great but after that it was air france, 12 hours from Hong Kong to Paris we had 1 meal and 1 light meal, and the whole crew disappeared in between. From Paris to Yerevan was a disaster, the flight attendants were rude and the plane was like a dump. On the way back I had to pay 150 Euros for 5 kg excess weight even though I had 7 ...- Read engavo's review (155 words)
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chat
5th Sep 2008
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Very clean. Excellent service. Flown Air France on many occasions and find them an excellent airline. The staff are immaculate. The cabins likewise. Fully recommended.- Read chat's review (26 words)
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Black Ghost 7
22nd Aug 2008
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We flew from LAX to London Heathrow with Air France. This was part of a Delta booking, who are in an Alliance with Air France. After a confusing check in, we experienced an excellent flight which I can only liken to the great service I found on the likes of Korean Air. We never had to ask for anything, something which I have got quite used to with many other airlines. Travelling with a baby there was few extra things to take into account and the Air France onboard staff were very prompt. The sky ...- Read Black Ghost 7's review (296 words)
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neha132 19th Aug 2008
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I am not flying with this carrier in the future... It's left to you guys...If you can compromise service and baggage i would recommend this. But it's cheap though (money matters over luxury ).- Read neha132's review (113 words)
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Guest 29th Jul 2008
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Yummy food, good landing and take off. Bad points, bad staff, expensive shopping, however overall good and I would recommend Air France.- Read Guest's review (22 words)
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goodfellow 25th Jun 2008
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Poor customer service. Baggage handling needs to improve. Customer service is non-existent. Unreliable flights, and Air France seem disorganized about transporting passengers from terminals to terminals that are in transit. Zero value for ones hard earned money.
I would advise you to think hundred times before you choose this flight only on the basis of fare. It is better to pay 50 -100 pounds more for better airlines like Emirates. (for long haul) you would ultimately benefit.
I was so fed up ...- Read goodfellow's review (121 words)
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juveranger 18th Jun 2008
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Good ppoints, none! Missed Connection. Bad Service. Unhelpful and Unfriendly staff. I would not recommend Air France. Try to take another airline if you can.- Read juveranger's review (25 words)
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Guest 13th Jun 2008
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I have flown with Airfrance 3 times now all to Nigeria, on two occasions I had a baby then toddler with me and I must say they were extremely helpful to me. I believe you get what you pay for and if customers are seeking a five star service then they should pay a five start price. On the one occasion we arrive late for our connection ( this was due to an unruly customer in Lagos refusing to sit down until she was sat by her children) Airfrance ensured that our connecting flight was held so altho ...- Read Guest's review (145 words)
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