Air France Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Baggage lost for 32 days and couting!”

Written on: 05/10/2014 by MacDonald155 (1 review written)

I hate air france! After a wonderful trip to paris they managed to not deliver my luggage from a DIRECT flight! I am so angry i wish they go bankrupt! I will sue if my bag is not delivered by oct 30th. This is a sad excuse for an airline! Air france die!… Read Full Review

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★☆☆☆☆

“Terrible Customer Care”

Written on: 02/10/2014 by kerrisha (1 review written)


Will never ever fly air France again. I flew from Johannesburg and had a connecting flight in Paris then to London. Once in London I found my check in bag severely damaged. The wheels, casing and handle were all cracked. One wheel was completely broken off. 

I had to carry this 21kg bag on my own and I have a misplaced vertebra, which causes me severe back pain. 

Never the less I emailed the airline and included all the relevant documents. I got no response. So I completed an online form. Finally
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Lipjam's Response to kerrisha's Review

Written on: 10/10/2014

I flew Air France and I found it very enjoyable. It is annoying when things go wrong but please remember that baggage is handled by airport authority staff not Airline.

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★★☆☆☆

“Not the best - or close.”

Written on: 25/09/2014 by Porter358 (1 review written)

Good points 1. Media console is up to date and easy to use. Bad points 1. Food was the worst I've had in years. Packets of disgusting rosemary bread stick things. Main meal consisted of sweet bread pudding thing, a bread roll and croissant. To much bread in the one meal. 2. Ran out of red wine only a few hours into long hall flight. Think this was also the case for white wine… Read Full Review

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★★☆☆☆

“IF YOU WANT TO USE THE TOILETS, STAY AWAY FROM AIR FRANCE”

Written on: 19/08/2014 by DNTP (1 review written)

IF YOU WANT TO USE THE TOILETS, STAY AWAY FROM AIR FRANCE My wife and I took an evening flight from JFK to Paris. She got up in the middle of the night and encountered another passenger who was had just used the toilet. In the darkened plane, the passenger held a curtain open so that my wife could follow. Then, as she was returning to her seat, a member of the flight crew threw open the door and started shouting "This is a restricted area"! He pointed to a "minus" sign, which the French know… Read Full Review

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★☆☆☆☆

“Worst airline ever ”

Written on: 07/08/2014 by CaliHicks223 (1 review written)

After having one of the worst experiences ever on this airline I decided to look them up. What came up was videos of there labs that they use monkeys in. I was disguised by what I saw even more then I was flying with them. They were slamming monkeys in to cages choking them and putting them in tubes were they couldent move. So to recap on top of my terrible experience this airline is using the money I wasted flying with there worthless airline to abuse animals and test on them… Read Full Review

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★☆☆☆☆

“Worst airlines by far”

Written on: 15/05/2014 by 46McPherson (1 review written)

Taking my daughter to Paris as a college graduation celebration. Made a connection in Boston with over 2 hours between flights, more than adequate time for our luggage to make our plane. Or so I thought. Our luggage did not arrive with us. We were told it would be delivered by the end of the following business day. OK, things happen, I adapted and we purchased some necessities. Our luggage did not arrive the next day. Nor did it arrive the following day. We were told it would be there… Read Full Review

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★★★★☆

“Thanks to Yolande Amiot-Priso,(Client Manager)”

Written on: 18/01/2014 by saida1 (1 review written)

on December 24/2013 i was traveling with my 2 kids.by the mid day they send me in email saying our flight was delayed from 7:15PM to 9:15 pm. On our way to airport, i get a bunch of emails, delays to 1;30 ect......I called air France someone said our tickets were sold out, i said how our tickets get sold out and i bought them in early October did not make sense to me. i was so upset. we got to the airport, were called by the agent, he swept my passport he said oh sorry there is a problem, they… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 28/10/2013 by Clarkem63 (1 review written)

Made air France online booking was sent an email confirmation in my name. Tried to use online reservation system but couldn't so called them. Was told my name had been incorrectly input on the system and I wouldn't be able to travel unless it was changed at a cost of £40. Representative was quite arrogant and woudln't accept that I was misled into not spotting the mistake when the booking was confirmed with my correct name. Feel like I'm being held hostage as I would be down £200 if I… Read Full Review

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★★★★★

“An excellent airline!!”

Written on: 27/09/2013 by sammypanera (2 reviews written)

I have travelled to Paris many times for conferences and always fly on Air France. The staff is friendly and nice and the food is excellent. I can't imagine flying on a US airline to Europe. I only wish I could fly more often and I would choose this airline… Read Full Review

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★☆☆☆☆

“really terrible ”

Written on: 27/09/2013 by milanvaculciak (1 review written)

France air is no 1 no to fly with them. Really bad experience to fly or even to use their web side. The customer service is really bad . Never will fly again with them… Read Full Review

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★★★★☆

“Business Class with lots of free baggage”

Written on: 28/08/2013 by Berlin-George (2 reviews written)

The seats cannot be laid down totally flat, but they are sufficient for long intercontinental flights… Read Full Review

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★☆☆☆☆

“Air France the worst call Centre in North America ”

Written on: 17/07/2013

Just for people to know that Air France has the worst call centre in North America since Air France got sold to Delta Airlines and moved the call centre in Atlanta, Georgia , people are so rude and no service at all… Read Full Review

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Anon42542345's Comment

Written on: 03/02/2014

Could not agree with you more. They lost a baby stoller and even if a claim is submited on Air France Web site, Delta takes over. Dealing with Delanya Miller, Delta's Claims Manager, would test the patience of the Pope...

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★☆☆☆☆

“Shameful customer service in every respect”

Written on: 08/07/2013

Stuck for two days in Paris due to cancelled flights. Had to queue for hours and fight tooth and limb for a hotel room. All contact numbers are premium rate, even in France. Extremely rude staff. Minimal compensation. No apology. Avoid like the plague… Read Full Review

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★☆☆☆☆

“Lost Luggage, round around”

Written on: 04/07/2013

Air France has totally screwed my daughter's trip to Europe!! This trip was supposed to be a spectacular, memorable college graduation present, but it has turned into a nightmare, thanks to Air France (Air Fxxx, I'd say ...). Air France lost my daughter's luggage, going from London to Paris. She has now been without luggage for 9 days, half of her entire trip. Every time we (my daughter, assistant tour director, etc.) inquire about the luggage with Air France, there's always a different… Read Full Review

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★★☆☆☆

“my experience with Air France”

Written on: 07/06/2013

I flew from Baltimore to Pau (France) on booking my flight and again before my departureI requested a wheel chair in JFK and Charles de Gaulle Paris, did get one in JFK in Paris they told me I was not on the list. Arriving in Pau my suit case was not on the plane. My relatives called Air France they excused themselves and promised me a credit of $150 which I never got, and we asked to make sure I would get a wheel chair on my return. When getting my boarding pass in Pau, I reminded them that… Read Full Review

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★☆☆☆☆

“You're on board, we already took your money, you're doomed”

Written on: 01/06/2013

Unfortunately, I have to fly very often with AF. That often, that I'm a platinum member of their FB program. I have filed dozens of complaints and reports to AF but I never saw any of my comments taken into account in my following flights (in a period of 2 years now), so I thought I should share them: 1. Onboard safety: I'm lucky that I never had a major problem (apart from landing gear being blocked during a landing once). In 18 out of 20 flights: Some member of the flight crew approached… Read Full Review

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Rahadi's Comment

Written on: 27/07/2013

Totally agree with the above. It is unfortunate that KLM does not anymore fly to regional French airports. Same experience with the emergency exit explanation in French, without asking if the passenger understands. Food on a one and a half hour flight MRS-ASD was a tiny bag of grissini at about 17.30 Cabin crew friendly and smiling, but useless, very BCBG.

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★☆☆☆☆

“GO ELEWHERE”

Written on: 16/04/2013

HARD TO BELIEVE; FROM THE VERY MOMENT YOU ENTER THIS GOD FORSAKEN PLANE IT WAS RUDE BY THE PEOPE WHO ARTHERE TO HELP YOU; THESEAT WAS HORRIBLE§ BY THE TIME OF A ARRIVAL IN PARIS i WAS IN SUCH PAIN...i had to go see adoctor in Paris! the bathroom was alway so busy you could almost never get in; the food was horrible. I have been traveling for the past 40 years. and nothing surpasses this nightmare! You call this dining on food.. you have got to be kidding. pices of chicken on sprinkled on… Read Full Review

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★☆☆☆☆

“Air France Lost Baggage”

Written on: 02/04/2013 by despondentflier (1 review written)

On or about January 27, 2013, I flew Air France to Paris. The first leg of my trip was for business; I then had booked a ski trip in the French Alps. When I arrived in Paris, Air France has lost my skis and ski boots.While they found my skis within a day, they failed to find my ski boots despite numerous daily calls . They gave conflicting stories and frankly, could have cared less. I was told by one customer service representative that I would be reimbursed for the costs I incurred while on… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH AIR FRANCE”

Written on: 02/04/2013

Please take my advice and do not book a flight with Air France. I never write reviews like this but felt I should after the shocking treatment we had on a recent flight from Boston to Paris CDG where we were to meet a connecting flight to Manchester Airport. If I had read other reviews before hand, I certainly would not have considered booking a flight with Air France. All the rumours are true. Rude staff, unfriendly and extremely unhelpful to the point of being obstructive. Rubbish food and… Read Full Review

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★☆☆☆☆

“WORST FLIGHT EVER”

Written on: 17/03/2013

Our Bags got lost since 5 days, no one knew where our bags went to! Not even a phone call or email from air France to apologise or the whereabouts of our bags, went to the airport 5 times, we paid for parking tickets, still no news of our bags, rude customer service, and unprofessional staffs! A file number was given to us when we landed to track our bags, after 2 days we saw online that our bags are @ the airport but no one could do anything ! Finally after 5 days, I got my bags with one of… Read Full Review

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Samcanada2040's Comment

Written on: 17/07/2013

Just for people to know that Air France has no the worst call centre in North America since Air France got sold to Delta Airlines and moved the call centre in Atlanta, Georgia , people are so rude and no service at all

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