air france reviews | Watch This Item.

Average Ratings
Flight on time?4.7/10 Based on 46 ratings
Customer service3.3/10 Based on 35 ratings
Comfort on flight3.9/10 Based on 42 ratings
Quality of food4.1/10 Based on 41 ratings
Value for Money3.3/10
Overall rating3.1/10

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30% Recommended17 out of 57 Reviews
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57 Review Centre Air France Reviews

  • Full review by
    Guest.
    on 12th May 2009


    User Rating : 0
    Respect : 0

    Web site sucks! I crashed in the middle in the process. Then I called them on the phone and my son first name was entered wrong. Still not solved, passed two day. I was forced to prove identity of my son by faxing copy of his passport and World perks card (numbers were entered correct).I tried to cancel the ticket, possible but with charge of 200$ per ticket. Less then 24 hr from purchasing!!!! Customer service did not help me at all. I asked for supervisor they hang up on me. This time I will go with Air France and never again 'God bless US companies '
    Guest's review and ratings     | 106 words

  • Review by
    Sillyboi Rank: Corporal
    on 1st May 2009


    User Rating : 4
    Respect : 0

    Flight was not the best from Air France. I asked for a landing card and the hostess said they have already passed through the cabin with the cards and cant get one. This was more than a hour prior to landing. I prefer their competitors by far! (Charles de guile airport don't do them any favours as its a very difficult airport to navigate)
    Sillyboi's full review     | 64 words

  • Review by
    Guest.
    on 6th Feb 2009


    User Rating : 1
    Respect : 0

    The food, once the best I'd had is appalling. I couldn't eat what was served on my flight over because the smell was so off. I did eat on the way back and became violently ill on the plane. Food poisoning is hard to pin down so I won't insist that it was the airline food. What was equally bad though, was that between bouts of being violently ill, I had to endure the flight crew insisting that it couldn't possibly be their food or the whole plane would be sick. Not what I should have ha ...
    Guest's full review     | 294 words

  • Review by
    farfalina
    on 9th Jan 2009


    User Rating : 0
    Respect : 0

    Air France seems very unorganised, i wait my luggage the last four days to be delivered, 3 hours in a plane after landing, 30 hours delay in a transit flight and there was no plan about accomodation, food and drink. comfortable seats.
    farfalina's full review     | 47 words

  • Review by
    samdart
    on 4th Jan 2009


    User Rating : 3
    Respect : 0

    I had such a bad experience with Air France this holiday season that I intend to never waste my money on them again. They managed to lose our luggage both in the outbound and in the inbound flights. Further, on our way back they left us for 1.5 hours inside the aircraft before it took off due to an AC problem. This is unacceptable, as an older person or a small child could have easily felt sick.
    samdart's full review     | 108 words

  • Review by
    Guest.
    on 2nd Jan 2009


    User Rating : 6
    Respect : 0

    I would fly with Air France again, however prob not on a flight exceeding 3 or 4 hours. The inflight entertainment was so limited and facilities very poor for long-haul journeys.
    Guest's full review     | 109 words

  • Review by
    Guest.
    on 22nd Dec 2008


    User Rating : 0
    Respect : 0

    Just flew Hong Kong to Paris on Air France as it was a Qantas code share flight. Old 777-300 cramped uncomfortable seats, only 1 meal and 1 light meal on a 13 hrs flight.Meal and refreshment drinks, promised on card in seat not served, thought I was flying a 3rd class airline.Never again to Paris with any carrier using Air France.
    Guest's full review     | 68 words

  • Review by
    YVRguy
    on 23rd Sep 2008


    User Rating : 10
    Respect : 0

    I flew Seattle to Budapest via Paris with Air France and return - via Rome - in August 2008 and everything went like clockwork. Efficient, courteous and comfortable. Plus I was able to fly on Delta Miles, as Air France is a partner - fabulous! So nice to be offered complimentary champagne in Tempo Class (economy) on the Seattle to Paris leg! The food and entertainment were great too. It was a very positive experience. And all the flights landed exactly on schedule.
    YVRguy's full review     | 138 words

  • Review by
    engavo
    on 23rd Sep 2008


    User Rating : 0
    Respect : 0

    I had a very bad experience with Airfrance. I had a long trip form Brisbane ( Australia ) to Hong Kong, Paris, Yerevan, and back. From Brisbane it was Qantas and it was great but after that it was air france, 12 hours from Hong Kong to Paris we had 1 meal and 1 light meal, and the whole crew disappeared in between. From Paris to Yerevan was a disaster, the flight attendants were rude and the plane was like a dump. On the way back I had to pay 150 Euros for 5 kg excess weight even though I had 7 ...
    engavo's full review     | 155 words

  • Review by
    chat Rank: Captain
    on 5th Sep 2008


    User Rating : 9
    Respect : 0

    Very clean. Excellent service. Flown Air France on many occasions and find them an excellent airline. The staff are immaculate. The cabins likewise. Fully recommended.
    chat's full review     | 26 words

  • Review by
    Black Ghost 7 Rank: Brigadier
    on 22nd Aug 2008


    User Rating : 9
    Respect : 0

    We flew from LAX to London Heathrow with Air France. This was part of a Delta booking, who are in an Alliance with Air France. After a confusing check in, we experienced an excellent flight which I can only liken to the great service I found on the likes of Korean Air. We never had to ask for anything, something which I have got quite used to with many other airlines. Travelling with a baby there was few extra things to take into account and the Air France onboard staff were very prompt. The sky ...
    Black Ghost 7's full review     | 296 words

  • Review by
    neha132
    on 19th Aug 2008


    User Rating : 2
    Respect : 0

    I am not flying with this carrier in the future... It's left to you guys...If you can compromise service and baggage i would recommend this. But it's cheap though (money matters over luxury ).
    neha132's full review     | 113 words

  • Review by
    Guest.
    on 29th Jul 2008


    User Rating : 7
    Respect : 0

    Yummy food, good landing and take off. Bad points, bad staff, expensive shopping, however overall good and I would recommend Air France.
    Guest's full review     | 22 words

  • Review by
    goodfellow
    on 25th Jun 2008


    User Rating : 1
    Respect : 0

    Poor customer service. Baggage handling needs to improve. Customer service is non-existent. Unreliable flights, and Air France seem disorganized about transporting passengers from terminals to terminals that are in transit. Zero value for ones hard earned money. I would advise you to think hundred times before you choose this flight only on the basis of fare. It is better to pay 50 -100 pounds more for better airlines like Emirates. (for long haul) you would ultimately benefit. I was so fed up ...
    goodfellow's full review     | 121 words

  • Review by
    juveranger
    on 18th Jun 2008


    User Rating : 1
    Respect : 0

    Good ppoints, none! Missed Connection. Bad Service. Unhelpful and Unfriendly staff. I would not recommend Air France. Try to take another airline if you can.
    juveranger's full review     | 25 words

  • Review by
    Guest.
    on 13th Jun 2008


    User Rating : 7
    Respect : 0

    I have flown with Airfrance 3 times now all to Nigeria, on two occasions I had a baby then toddler with me and I must say they were extremely helpful to me. I believe you get what you pay for and if customers are seeking a five star service then they should pay a five start price. On the one occasion we arrive late for our connection ( this was due to an unruly customer in Lagos refusing to sit down until she was sat by her children) Airfrance ensured that our connecting flight was held so altho ...
    Guest's full review     | 145 words

  • Review by
    Guest.
    on 31st May 2008


    User Rating : 0
    Respect : 0

    Tried to check in online and wasnt able to. I managed to waste a whole day. I couldnt get any help from Airfrance. Will see what happens when i go to the airport in the morning.
    Guest's full review     | 42 words

  • Review by
    mateobru
    on 13th May 2008


    User Rating : 7
    Respect : 0

    This airline is a good airline with fair products but in my experience has a problem with dealing with problems and didn't know how to help me when something unscheduled happened.
    mateobru's full review     | 53 words

  • Review by
    orionedwin
    on 7th May 2008


    User Rating : 2
    Respect : 0

    I will NEVER fly Air France again unless they make a full apology and provide us with reimbursement for our expenses while stranded. What's nice about Air France . . . Nice aeroplane, shame about the company. Air France had NO customer service and exaggerated refunds (a thousand dollar voucher turned out to be worth less than $200) after one of their many strikes stranded us in Paris. Additionally many of their Paris staff were arrogant to the point of incivility. Only one lady in Canada was hig ...
    orionedwin's full review     | 85 words

  • Review by
    malini
    on 30th Apr 2008


    User Rating : 1
    Respect : 0

    All that can possibly be done badly with a flight - Air France did it all... will never fly with them again.Flew on the New York-Paris - Bangalore flight with my four year old son and it was a nightmare.
    malini's full review     | 76 words


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