Northwest Airlines Reviews

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Northwest Airlines
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 74 reviews

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Average Ratings for Northwest Airlines

  • Flight on time?2.8 stars
  • Customer service1.8 stars
  • Comfort on flight2.1 stars
  • Quality of food1.7 stars
  • Value for Money2 stars
  • Reviewer Ratings1.8 stars
  • Overall Rating1.8 stars

74 Reviews For Northwest Airlines

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    This trip included seven flights. Four of them ran one hour late. One I was ask to layover due to overbooking and weight overload. Very aggrevating flights.

  • dugaman 18th Aug 2009

    Reviewer rating: 1 stars


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    Northwest Airlines. I booked this flight for my wife and I in March, nearly six months before the actual departure date - I could not get seat assignments at the time. When I finally did get seat assignments, a few days before the flight, on two of the three connecting flights we were taking home, my wife's seat and my seat were in different sections of the plane. She is very afraid of flying and I continually try to comfort her during flights, not sitting beside her made this impossible. She to ...

  • Guest 17th Aug 2009

    Reviewer rating: 1 stars


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    I flew from Philadelphia to Cedar Rapids Iowa with a connection each way so that totals 4 flights with Northwest Airlines...one out of the four flights were on time. All of the NWA workers were absolutely rude!!! As if I was getting paid to sit on the flight(3 hours on the runway at one point) and they were being forced to work. On my way home I had to sit with a man who was so fat that he couldn't even put the armrest down, he literally took up half of my seat! I had to lean into the aisle and ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    I purchased my northwest ticket over the phone for my husband 62 year old aunt whom was also our live in Nanny. The trip was from San Diego, Ca to Minnesota. When she arrived at the airport she was told that the the trip was done backwards. From minnesota to California so she was not able to take the flight and had her ride take her to the greyhound. Since then I have been trying to get her money back and we keep being told that because it is a non refundable ticket it does not matter if there a ...

  • selmir2k3 22nd Jul 2009

    Reviewer rating: 1 stars


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    It is 5:15pm at this time. I am currently stuck at Chicago's O'hare international airport flying with Northwest Airlines and so far I hate this airline. First of my flights departure is going to be late by 40 mins (not too long) but I have a connecting flight at detroit MI at 8:35. I will miss my connecting flight. As per a very rude and unprofessional member of staff, there will be no hotel accomedations, no other connecting flight untill the next morning and no food vouchers provided. So where ...

  • Guest 14th Jul 2009

    Reviewer rating: 1 stars


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    By far the worst customer service I have ever encountered is at northwest. My 45 minute layover in Detroit turned into sitting on the runway for 3 hours waiting for take off. Towards the end of those 3 hours we were finally cleared for takeoff only to be told we needed to go back to the gate to re-fuel. Upon arriving at the gate the captain comes out to tell us NorthWest had cancelled our flight. There was a quick moving thunderstorm that lasted about 20 minutes, yet NorthWest listed this as the ...

  • Guest 24th Jun 2009

    Reviewer rating: 1.5 stars


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    I have traveled internationally twice by Northwest Airlines. The first time, the airlines changed the flight time and did not inform me. Luckily, I called up the airlines and found the time was changed by 8 hours!

    Second time, the airlines did not provide the food requested as per dietary restrictions. On top of that, the air hostess was rude and called me fussy- the rudest staff ever seen.

    Recently, I heard from someone who noticed that the airline counters have inaccurate weighing machines. ...

  • Guest 25th May 2009

    Reviewer rating: 1 stars


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    Customer service of northwest airlines is really bad. Please don't think that you will get answers of all your questions when you call customer service. The customer service representatives are not at all polite. They don't accept if there is any mistake from their part. On the other hand they would accuse you of lying. I have experienced this not only one time but multiple times. If Northwest wants people to travel through their airlines they should first improve their customer service especial ...

  • Guest 21st May 2009

    Reviewer rating: 1.5 stars


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    Northwest Airlines flight delay caused much inconvenience.
    Poor condition of aircraft and equipment provided on it.
    Rude and unpleasant flight attendants.

  • Guest 19th May 2009

    Reviewer rating: 5 stars


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    I love Northwest. I fly on them all the time and every time I fly on them I never have a problem. the cabin is always nice and clean. and the crew is very helpful and professional, and most of the gate agent will help you when ever.

  • Guest 18th May 2009

    Reviewer rating: 5 stars


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    Northwest is by far the best airline ever. The service was great the crews are accommodating and the cabins are always clean. I would never fly on any other Airline ever, trust me fly on Northwest.

  • Guest 12th May 2009

    Reviewer rating: 0 stars


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    On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem.

    On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight.

    After sendin ...

  • Guest 27th Apr 2009

    Reviewer rating: 4.5 stars


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    Having read some of the comments about NWA on this site we were a bit apprehensive.I am glad to say that we had a very good flight from London Heathrow to Orlando via Detroit.with no problems at all,everything went to plan and we were delighted .Cabin staff were efficient and friendly and we have nothing but praise for this airline and would definitely use them again.

  • Guest 17th Apr 2009

    Reviewer rating: 2 stars


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    During my Asian flights with Northwest Airlines, the flight attendants were extremely nice and helped me whenever needed and my plane was always on time. Overall, it was somewhat enjoyable.

  • bruceyg 6th Apr 2009

    Reviewer rating: 0 stars


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    I would never deal with Northwest Airlines again. I booked the air ticket through their website, however I found the price drop next day. I called them for price match. They told me that the low price guarantee is only good for 24hrs. They should clearly tell their customers when they claim the lowest price guarantee.

  • Guest 1st Apr 2009

    Reviewer rating: 2.5 stars


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    Recently took a Osaka-Tokyo-Detroit-Houston-flight with Northwest Airlines. Osaka flight ended late by one hour, barely making the next leg. Tokyo-Detroit was in a non-updated, filthy (dirty) Boeing 747 with no personal video display. Staff were quick to service at needed intervals, but did little more. Food ranged from "good" to "completely inedible." Detroit-Houston was a good flight with a well-servicing flight staff and on-time.

  • Guest 27th Mar 2009

    Reviewer rating: 0.5 stars


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    RUDEST CUSTOMER SERVICE EVER/ CANCELED MY FLIGHT FOR A BROKEN LENS ON THE PLANE THEN GAVE ME $13 TO SIT IN THE AIRPORT FOR 12 HOURS/ THEN LOST MY LUGGAGE FOR 2 DAYS/ I GOT NOTHING FROM THEM FOR REIMBURSEMENT

  • mdynes 19th Feb 2009

    Reviewer rating: 5 stars


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    After reading comments i was really concerned about flying with Northwest Airlines and the service that i would receive on a long haul flight.

    The airline staff were excellent and i would fly NWA as my first choice to america. The seats were comfy and the seat back tvs kept the children occupied for the full flight.

    The choice of inflight entertainment was suitable for all ages.

  • ZiggyNorwich 23rd Dec 2008

    Reviewer rating: 0.5 stars


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    Travel should be enjoyable....and at the very least, you should feel indifferent about the experience. My NWA experience left me filled with fury & anger...cancellations happen and I accept this. However I expect HELP from the airline... The attitude from some of the NWA staff when I raised the issues about the quality of their service wasn't very good.Thankfully we were able to transfer to another organisation.

  • Guest 14th Dec 2008

    Reviewer rating: 1 stars


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    I have the unfortunate experience of a delayed luggage in Amsterdam for 4 days and nobody from the company was responsible or compassionate about offering help at any time.I personally drove to the airport 4 time (100 miles) due to their inability to manage a common problem. Finally we where able to solve it by talking directly to the Amsterdam airport and they solve it from there in 10 minutes. Northwest airlines quality personnel at the desk is perfectly inefficient. I would never ever again c ...

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