northwest airlines reviews | Watch This Item.

Average Ratings
Flight on time?5.9/10 Based on 52 ratings
Customer service3.7/10 Based on 42 ratings
Comfort on flight4.3/10 Based on 58 ratings
Quality of food3.4/10 Based on 46 ratings
Value for Money4/10
Reviewer Rating3.7/10
Overall Rating3.6/10 Based on 69 ratings

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32% Recommended22 out of 68 Reviews
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68 Review Centre Northwest Airlines Reviews

  • Full review by
    Guest.
    on 24th Jun 2009


    User Rating : 3
    Respect : 0

    Good Points: low fare

    Bad Points: Rude crew, bad food, rude staff at the check-in counters, uncomfortable seats, dirty and smelly planes, discriminatory practices

    General comments: I have traveled internationally twice by Northwest Airlines. The first time, the airlines changed the flight time and did not inform me. Luckily, I called up the airlines and found the time was changed by 8 hours! Second time, the airlines did not provide the food requested as per dietary restrictions. On top of that, the air hostess was rude and called me fussy- the rudest staff ever seen. Recently, I heard from someone who noticed that the airline counters have inaccurate weighing machines. The same baggage on two machines showed two different numbers. The staff yelled at the person and told her to remove stuff despite the baggage being within the limit. For another passenger who was white and had exceeded by more than 10lbs, the same staff kept joking and let him go. If this airlines wants to lick the white ass, then let these guys go bankrupt.
    Guest's review and ratings     | 169 words

  • Review by
    Guest.
    on 25th May 2009


    User Rating : 2
    Respect : 0

    Customer service of northwest airlines is really bad. Please don't think that you will get answers of all your questions when you call customer service. The customer service representatives are not at all polite. They don't accept if there is any mistake from their part. On the other hand they would accuse you of lying. I have experienced this not only one time but multiple times. If Northwest wants people to travel through their airlines they should first improve their customer service especial ...
    Guest's full review     | 93 words

  • Review by
    Guest.
    on 21st May 2009


    User Rating : 3
    Respect : 0

    Northwest Airlines flight delay caused much inconvenience. Poor condition of aircraft and equipment provided on it. Rude and unpleasant flight attendants.
    Guest's full review     | 21 words

  • Review by
    Guest.
    on 19th May 2009


    User Rating : 10
    Respect : 0

    I love Northwest. I fly on them all the time and every time I fly on them I never have a problem. the cabin is always nice and clean. and the crew is very helpful and professional, and most of the gate agent will help you when ever.
    Guest's full review     | 56 words

  • Review by
    Guest.
    on 18th May 2009


    User Rating : 10
    Respect : 0

    Northwest is by far the best airline ever. The service was great the crews are accommodating and the cabins are always clean. I would never fly on any other Airline ever, trust me fly on Northwest.
    Guest's full review     | 68 words

  • Review by
    Guest.
    on 12th May 2009


    User Rating : 0
    Respect : 0

    On our flight to Honolulu, our connecting flight was late. NWA knew we were a little late but closed the gate door on us 10 minutes before the flight time. We arrived 9 minutes before and could see them close the door. They refused to let us on. They told us to take it up with Alaska because their flight was late and it was their problem. On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight. After sendin ...
    Guest's full review     | 108 words

  • Review by
    Guest.
    on 27th Apr 2009


    User Rating : 9
    Respect : 0

    Having read some of the comments about NWA on this site we were a bit apprehensive.I am glad to say that we had a very good flight from London Heathrow to Orlando via Detroit.with no problems at all,everything went to plan and we were delighted .Cabin staff were efficient and friendly and we have nothing but praise for this airline and would definitely use them again.
    Guest's full review     | 101 words

  • Review by
    Guest.
    on 17th Apr 2009


    User Rating : 4
    Respect : 0

    During my Asian flights with Northwest Airlines, the flight attendants were extremely nice and helped me whenever needed and my plane was always on time. Overall, it was somewhat enjoyable.
    Guest's full review     | 94 words

  • Review by
    bruceyg
    on 6th Apr 2009


    User Rating : 0
    Respect : 0

    I would never deal with Northwest Airlines again. I booked the air ticket through their website, however I found the price drop next day. I called them for price match. They told me that the low price guarantee is only good for 24hrs. They should clearly tell their customers when they claim the lowest price guarantee.
    bruceyg's full review     | 56 words

  • Review by
    Guest.
    on 1st Apr 2009


    User Rating : 5
    Respect : 0

    Recently took a Osaka-Tokyo-Detroit-Houston-flight with Northwest Airlines. Osaka flight ended late by one hour, barely making the next leg. Tokyo-Detroit was in a non-updated, filthy (dirty) Boeing 747 with no personal video display. Staff were quick to service at needed intervals, but did little more. Food ranged from "good" to "completely inedible." Detroit-Houston was a good flight with a well-servicing flight staff and on-time.
    Guest's full review     | 107 words

  • Review by
    Guest.
    on 27th Mar 2009


    User Rating : 1
    Respect : 0

    RUDEST CUSTOMER SERVICE EVER/ CANCELED MY FLIGHT FOR A BROKEN LENS ON THE PLANE THEN GAVE ME $13 TO SIT IN THE AIRPORT FOR 12 HOURS/ THEN LOST MY LUGGAGE FOR 2 DAYS/ I GOT NOTHING FROM THEM FOR REIMBURSEMENT
    Guest's full review     | 37 words

  • Review by
    mdynes
    on 19th Feb 2009


    User Rating : 10
    Respect : 0

    After reading comments i was really concerned about flying with Northwest Airlines and the service that i would receive on a long haul flight. The airline staff were excellent and i would fly NWA as my first choice to america. The seats were comfy and the seat back tvs kept the children occupied for the full flight. The choice of inflight entertainment was suitable for all ages.
    mdynes's full review     | 91 words

  • Review by
    ZiggyNorwich
    on 23rd Dec 2008


    User Rating : 1
    Respect : 0

    Travel should be enjoyable....and at the very least, you should feel indifferent about the experience. My NWA experience left me filled with fury & anger...cancellations happen and I accept this. However I expect HELP from the airline... The attitude from some of the NWA staff when I raised the issues about the quality of their service wasn't very good.Thankfully we were able to transfer to another organisation.
    ZiggyNorwich's full review     | 142 words

  • Review by
    Guest.
    on 14th Dec 2008


    User Rating : 2
    Respect : 0

    I have the unfortunate experience of a delayed luggage in Amsterdam for 4 days and nobody from the company was responsible or compassionate about offering help at any time.I personally drove to the airport 4 time (100 miles) due to their inability to manage a common problem. Finally we where able to solve it by talking directly to the Amsterdam airport and they solve it from there in 10 minutes. Northwest airlines quality personnel at the desk is perfectly inefficient. I would never ever again c ...
    Guest's full review     | 99 words

  • Review by
    Guest.
    on 7th Nov 2008


    User Rating : 2
    Respect : 0

    Pay extortion rates for anything but a middle seat.Terrible, clunky website. Literally 10 years behind competitors. Cheap feeling. Changed flight times after I bought my tickets. Rude attendants. The absolute worst flight experience I've had in 10 years. And that is saying something. Check out the average reviews on this site - they sit at around a 3.Have managed to make me hostile enough to take the time to write a review, which I NEVER do.I am baffled at how the remain a carrier. I can only a ...
    Guest's full review     | 118 words

  • Review by
    hiflier1337 Rank: Lance Corporal
    on 18th Oct 2008


    User Rating : 6
    Respect : 0

    I flew a flight from Portland to Honolulu and it was ok with the entertainment system and good customer service but the entertainment system can improve like ptv's in all classes in all of their aircraft apart from the A330's or leather seats for every class. The flight back from Honolulu was so uncomfortable, I was all redeye back to the mainland. Apart from that, my flights were ontime. Northwest is an OK airline but it can improve.
    hiflier1337's full review     | 94 words

  • Review by
    broshkl
    on 16th Oct 2008


    User Rating : 0
    Respect : 0

    Northwest Airlines agents gave me wrong information, which caused me to spend additional money and have anxiety. I wrote to them with my whole experience and they were really rude and offered me a $150 ticket voucher. I rode business class to Korea so just imagine how much that ticket cost. They also tried to defend everything they did. This was a year ago and the experience was so bad that I refuse to buy a plane ticket with them. I have flown a lot since then and am so happy with my decis ...
    broshkl's full review     | 158 words

  • Review by
    sacha1986
    on 12th Oct 2008


    User Rating : 1
    Respect : 0

    Travelling to New Orleans via Detroit.Returning from New Orleans to London Heathrow via MinneapolisOur flight to Detroit was delayed and the food was pretty poor fare. This was not a problem, but arriving in Detroit we had to run through the airport and check our luggage in again. We received no information about connecting flights and the cabin crew could not offer us any information either.When we arrived in New Orleans our bags had not arrived with us, they were still in Detroit. The girl beh ...
    sacha1986's full review     | 641 words

  • Review by
    Guest.
    on 24th Sep 2008


    User Rating : 0
    Respect : 0

    This was my first flight ever in my life. The first plane from Orlando to Detroit was cancelled and we stood in line 2 hours to get rebooked. The flight we were rebooked on was delayed. Due to the delay we had no hope of making our connection out of Detroit. So back again into the line for another 2 hours. We had very little communication from Northwest about what was going on. No one wanted to answer any questions. No one cared. I would have been fine if they just would have talked to a ...
    Guest's full review     | 207 words

  • Review by
    Guest.
    on 19th Sep 2008


    User Rating : 1
    Respect : 0

    This was a flight from Hong Kong heading back to Tokyo.My family would usually pick this airline for traveling.I used to like Northwest Airlines until now.The food was terrible,they don't seem to look good, and they smell bad.After I woke up from sleep,they were serving breakfast but refused to give me any at first.They finally give me breakfast about ten minutes later.So far,my experience on Northwest Airlines wasn't that good.
    Guest's full review     | 101 words


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