British Midland Reviews

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British Midland
2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 9 reviews

Thumb down 33% of users recommend this product

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Average Ratings for British Midland

  • Flight on time?2.4 stars
  • Customer service1.4 stars
  • Comfort on flight2.4 stars
  • Quality of food1 stars
  • Value for Money2.1 stars
  • Overall rating2.2 stars

9 Reviews For British Midland

  • Frosteee Rank: Major 5th Oct 2009

    Reviewer rating: 4 stars


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    This Jan we went on a package holiday with Neilson to Swedish ski resort Are. The charter flight that came as part of the package was operated by British Midland and took us to the nearest airport, Ostersund.

    I was pleasantly surprised that we weren't flying Rynair or Easyjet as I'm not a fan. The biggest benefit over the budget airlines was that we could fly from Heathrow - no trekking out into the sticks for Luton or Stansted at 5am.

    The check-in staff were efficient and there was only a very short queue. The flight left on time in both directions and everything was really easy. Despite opting out of paying for an in flight meal we still got fed! The in-flight staff were polite and helpful too.

    The one scary moment was the realisation on final approach that we were going to land on ice and snow! A little scary but nothing went wrong. It was one of the smoothest landings I've ever experienced in fact.

    Our entire package holiday was £300 each including transfers and the accomodation so I think this representing great value with the flight probably accounting for less than half of that.

  • craig fox 8th Jul 2008

    Reviewer rating: 2.5 stars


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    I have used British midlands for many years for my son to fly to England and am now concerned that you can give bank details on the phone and errors can be made. It is a matter of trust, however this error was probably a human error. I have spent all morning sorting this out on the phone being passed from departure to the other and also ringing my bank.

  • Guest 1st May 2008

    Reviewer rating: 0 stars


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    Exactly the same behaviour as last time I flew with BMI - will never use this airline again. No apologies, impossible to make contact - expensive calls tell us to write to Castle Donnington. Why aren't they held to answer for the foregoing inefficiency - or penny pinching at passengers' expense?

  • Guest 27th Mar 2008

    Reviewer rating: 1.5 stars


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    Fail to understand why this airline charges such high fares when the no frills airlines such as easyjet have better service and are easier to deal with. Offshore call-centre for bookings with very poor level of communication.
    UK based call centre not much better..many delays in requesting simple item such as electronic receipt. Good point they will fly you on Lufthansa sometimes.

  • biscote Rank: Lance Corporal 27th Oct 2005

    Reviewer rating: 0.5 stars


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    New BMI Baggage check-in policy
    http://www.flybmi.com/bmi/en-gb/planandbook/throughcheck-in.aspx

    As a result of our recently announced new short haul business model we have made some changes to our through check-in and baggage tag policy. Through check-in means that any baggage is labelled through to your onward destination, and your boarding card is issued for your next flight.
    Previously customers arriving at BMI check-in with separate tickets for connecting journeys were allowed to go t ...

  • prothalus Rank: Corporal 12th Jul 2005

    Reviewer rating: 1.5 stars


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    BMI Targets Children in Latest Price Hike!

    The introduction of a so-called "Tiny" fare structure by BMI has imposed yet more hardship on long-distance parents who already pay a premium for the privilege of flying their children as unaccompanied minors.

    BMI does not take unaccompanied minor (UM) flight bookings on their web site. This meant that UM bookings could not take advantage of the cheaper, internet-only fares. Up to now, BMI have honoured internet-only prices with, of course, the ad ...

  • Tooby Rank: Sergeant 14th May 2004

    Reviewer rating: 5 stars


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    They offer free upgrades if you fly with them a lot, excellent idea.

  • less than happy 30th Jan 2004

    Reviewer rating: 0 stars


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    1. British Midland Flight London to Nice on Sunday 25th January due for departure at 16:35

    Booked in ok
    Boarded flight
    Sat on aircraft for 1 hour before being told by the captain that we were waiting for a slot to depart. 10 mins later, told that there was possibly an engine problem and that it needed investigating. Another hour later, we are finally offered a drink and advised that the plane is faulty but that another flight would be arriving at approx 6pm. Told that we would now have to ...

  • Lou Rank: Major 11th Oct 2003

    Reviewer rating: 4.5 stars


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    The flight was a good start to our holiday, good service, friendly flight crew, nice food. I would recommend BM

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