written by on 18/10/2013
The flight attendant acts very arrogant, especially the females. They only take care of foreigners and treat Thai people poorly. One of them yelled at my daughter when she walked to the business class section to visit my husband and I during the flight. The food taste terrible is ingredients were of low quality. The only good thing was that the flight was on time.
written by veroboenasir on 09/07/2013
I had flown Thai airways several times few years ago and last times was JAKARTA-PARIS return on 16th and returned on 27th May 2013. The jakarta-bangkok flight was ok, steward/ess are friendly. I flew back to jakarta with TG 931 Boarding the plane in CDG airport and heading to my seat greeted by the male crew / steward who greet me with Thai greeting and then followed by Thais phrases which I didn't understand, I told him that I am Indonesian. Then he said something in Thai language that made passengers laughed. I assumed they are Thais as they understood and laughed to it. I was felt uncomfortable about it, he supposed not to said something that could offend the passenger knowing we don't understand the language, in top of that mocking the passenger is totally unprofessional. The second was a stewardess that had unpleasant attitude, looked like unhappy doing her job and totally unfriendly. Well, about this I don't really bothered as I mostly encounter with this attitude with Thai airways stewardess, so I just think they are unhappy people with unhappy job. This attitude had reminded me why I didn't book Thai airways for a while to go to my vacations destinations. The minutes I encounter with this attitude, I realized it was too late.
written by on 29/03/2013
Me and my family have been loyal customers of Thai Airways for many years. However, from the very disappointing service that we received recently, make us wonder if this is the way you treat your customers. On Monday 18th March, 2013, my parents were travelled back to Thailand from London Heathrow Airport, on Thai Airways in business class. We have requested, from the very first, that we would like to have a staff that can speak "THAI" to take my parents through immigration process and facilitate them until they get on board. However, when we reached the check-in counter and asked for the service that we have requested for, the supervisor informed us that she could not find any Thai speaker staff to take my parents through the process as stated earlier. Instead, she ask the member of the staff around the check-in counter, which "CANNOT SPEAK THAI" to take care of my parents. We have no idea what her name was, as we trusted in your services, at the beginning. Only thing that we know is that her skin color is tanned. We also stated that we would like your staff to take my parents to do tax-refund before they get on board, your staff acknowledged that and appointed us to meet her at 7.30 pm. At the appointed time, I took my parents to the meeting point but your staff was late and come to meet us at 8.05 pm. to take my parents to the gate. During the time that she served my parents, she was not even bother to take my parents to do Tax Refund or take them close to the tax refund department. Even though, my parents tried to communicate with her the only answer they've got was there was not enough time. Without saying a word she went back to her job, and left my parents waiting for a very long time before they decided to call me. When I spoke to her on the phone, and stated again that I would like her to take my parents to do Tax Refund, she insist that there was not enough time, and she would not take them. Even worse than not getting the tax back, we loosing our trust on your services. Our family, used to trust in your service and chose to fly with your Airline in business class, as we believes that we would get a better service from you. Even though, our family's friend warned us about the lack of service mind of your staff, and many of them changed to fly with other airline, we still trusted and choose to fly with Thai Airways, which we have never thought that this was the way you treated what you called "precious customer". We believed that if your staff was there on time and pay attention to what we, your customers, asked for, this would not happened. To be truly Thai, to service as Thai, your staff must learn how to "Ow Jai Sai" (or take care) your customers.
written by on 26/02/2013
On a trip between Hongkong and Phuket I had items stolen from my luggage,(either by a thai airways worker or airport worker) considering this happened whilst my bag was in the care of Thai Airways I informed them and they could not have been less interested! 3 e-mails before I received a cut and paste reply, then all other contact ignored. Whilst I wasn't exactly expecting compensation I was expecting the matter to be looked in to, but no chance! They appear to employ dishonest people and really don't expect any assistance from them once they have your money! I would not fly with them again!
written by on 07/01/2013
Hi, I'm here to expressed my unpleasant mood toward Thai Airways lately. On the 23rd of December 2012, me and my family members was traveling to Yangon, Myanmar from Bangkok, Thailand in the afternoon about ( 5:00-6:00 ) when we started boarding. Anyways, there was a family with young child behind our seats, the baby had slept before take off so of course the flight attendants should warned the parents but however the flight attendants ending up saying " We will not be responsible if anything happen to your kid", that shock me as a passenger who heard it. Even though it's true, I think her manager should say it not her. Then during the meal, a passenger behind us asked for more napkins and the flight attendant say it's in the box with laughing probably thinking that the passenger was probably stupid or don't understand english. What if they needed more napkins, don't she think? Also, the two event that occurred included the same fight attendant. Then my mum asked for the applications for entering the country, she asked like 2-3 times to 3 different flight attendants until my dad find it somewhere and gave it to us instead of the attendances jobs. Don't give me excuses that they are busy with other passenger, they could get it for us after serving the current passenger. I feel like the flight attendants are not professional at all and also have a attitude. Man,... I was disappointed enough until yesterday (6.01.13) One of my family member left for Myanmar again, he got there but he's luggage was not there?! I mean really? It's easy how can a airway company have a easy-peasy mistake? Is it too hard to put it in the back of the airplane or where ever you all normally put it or does the luggage have legs? Please clear the mess up soon, many people say they are disappointed . Oh by the way, we sat a the economy passenger, is it thats why the flight attendants treat us bad? because I felt tons of differences when I sat in Business class. enjoy.... from a disappointed passenger.
written by balurox on 06/01/2013
I also had a very frustrating experience with Thai Airways: My family had 4 booked seats on a direct flight from Hong Kong to Phuket in december 2012. They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bangkok to Phuket. Nothing of that was true!!! No one was waiting there, we did not get a connecting flight and finally we lost one day of our vacation arriving at midnight in Phuket. This was an extremly frustrating experience with Thai Airways and it spoiled part of my vaccation. They Thai Airport manager in Hong Kong Kenneth Chan lied straight in our face after 'swearing to his heart'......
written by on 04/01/2013
Traveled on 24th Nov from Malaysia to London on Business Class. Plane was old ie seats not comfortable and small. Food was edible and service mediocre. The last straw that broke the donkey's back was the condescending tone and attitude by the Thai Airways manager at their UK ticketing/queries office, who goes by the name of Chris. It is the first time in the UK that i have meant a person so condescending and rude. Due to his less than charming way of handling my queries, suffice to say, I will never travel on Thai airways again even if it was given free!!!
written by on 02/11/2012
As a very experienced traveler in premium cabins I have to say without doubt the worst flight I have ever taken was with Thai airways from Munich to Bangkok. The seat was so uncomfortable and shabby the tv monitor did not work and no duvet was supplied. I contacted customer service upon my return and basically they where not interested and just replied saying they where upgrading the aircraft and hope we would fly with them again in the future, from the land of smiles!!!!! NO WAY will I travel Thai first class again more due to terrible customer service department.
Written on: 12/01/2013
Many times they use very old (original model) 747 Jumbo jets that look past their sell be date.
Many of the don't have individual movie screens, but only one big one at the front of the cabin that everyone has to watch if they want to or not
They are leased from Star Alliance planes with a Thai paint job on the outside.
It is very expensive to fly with them for using such old planes and I always choose another airline having flown with them twice before.
God knows when or how often these planes are serviced.
The only good thing is that you get given a Thai orchid on leaving the plane. Wow!
I ordered vegetarian food and the flight from London was twelve hours and received the same food twice in that twelve hours and this was the same on my return journey.
I don't feel confident with Star Alliance planes, anyway it sounds like a dodgy insurance company.
Come on Thailand, you can do better than this for such a profitable and busy destination, many people here depend on the tourists money, so fair deal.
written by Springhollow67 on 19/02/2012
Very long flight to and from Thailand, customer service is non existent. On the return journey there was so many people with injuries, me being one of them, they put me in the middle isle despite being strapped up on my right shoulder in between everyone, there is not enough room, despite being small at 5 ft 2, the woman next to me kept falling asleep on me, the chap behind had his feet on my bad shoulder. The food was terrible,the staff did not like the inconvenience of being asked anything. I know it was an economy ticket, but at £850 it's an expensive trip to me. The flight was pretty full, it seemed the staff couldn't cope, it took so long for drinks, meals. I have travelled extensively and would not recommend this airline, may other travellers I met said the same thing, next time try Cathay pacific.
Written on: 29/04/2012
i fly regularly with Thai and they are good. Some people however can't help complaining. If you feel like this about Thai i can assure you it won't be any different with Cathay (i use them too). You will find Hong Kong a bit more expensive than Thailand though
written by on 06/01/2011
Old airplane had no IFE for seats, just a horrible screen located 50m away from seat and delivering 10 years old world funniest videos. even China Eastern can do better. then Thai airways staff stole my
luggage at Bangkok during a connection to Samui. Worst is they deny any responsability, as they assume somebody took my luggage by mistake at arrival. this airline is a joke I still cannot understand why someone can recommend it.
written by on 30/11/2010
Oh thanks God finally I found this site to explore what I have experienced with Thai Airways.
Returning was my worst nightmare after they refused us to sleep at the hotel because they wanted us to pay for the travel tax after returning from the hotel. we did not have any money with us so we did not have choice bt to stay at the airport lounge. my complain is why we have nt been infrmed by the the travel agent tht we have to pay travel whn we go out of the terminal. the worst thing is we need to wait for 12 hours at the lounge and also refused to give us vouchr for our food. I have with me my mom in law 72 years old n a diabetic pateint. wow they wanted us to starved for 12 hrs.
Customer service at the counter were very rude no sensity for an elderly woman. Gosh it is a disappointing airlines so far aftr this experienced. no way i will travel again with them. i had posted to the travel agent in Kuwait my complain but tnks God no feedback from the country manager in charge. and also for smalll bottle of liquid n toothpaste they want to confiscate it it is a v complicated airlines.
Also u cannot understand the accent of their ground and flight attendance. why can't they be trained to speak in a fluent and understandble english language.
it is really frustrating damn no way i will travel with u again.
thanks from a bad trip passenger.
Written on: 29/04/2012
i can't believe you can write this review. Well you just about managed but maybe you should learn more English before writing another one. Why should the airline feed you at the airport, unless of course they delayed your flight. If you didn't ask about airport tax it's your fault. Maybe you should stay at home instead of blaming others because you're a clown. Thai air are one of the best airlines i have flown with and i have been of numerous airlines
written by on 21/06/2010
Don't skimp money on a long haul flight. It is worth paying money and getting decent customer service. Pathetic in-flight entertainment. A real shame. Sorry, no recommendation here.
Written on: 28/10/2010
Totally agree with you!. I was travelling business class with my family on a long haul flight from KUL-BKK-LAX. My parents were on another flight 1 month after. On my flight my mom-in-law whom we ordered vegeterian did not get hers!. On my parents flight, they were served salmon on their KUL-BKK leg when we requested low-sodium for my mom and diabetic for my dad. Low sodium meal, smoked salmon (beats me). Then on the second leg from BKK-LAX (16 hour journey), my parents were served the exact same food! (which was the next most horrible food on the planet!), they pleaded to be served some other food that was on the menu and the answer was NO!. ON BUSINESS CLASS? , FOr me I will definately not fly THAI anymore and would definately not recommend them to anyone else ! . Below are my complains to the airline which fell on deaf ears!.
<br/>
<br/>Sent: Monday, October 25, 2010 10:48 AM
<br/>Subject: FW: TG MEAL SERVICE
<br/>
<br/>
<br/>Dear Mr Yeo,
<br/>
<br/>
<br/>
<br/>We have been advised that [name removed] is the staff responsible to check on your investigation.
<br/>
<br/>
<br/>
<br/>Therefore, my email is addressed to her & copy to [name removed] who is Dept.Manager of Customer
<br/>
<br/>Service at the Head Office.
<br/>
<br/>
<br/>
<br/>Our General Manager [name removed] has been kept up-dated on your case & we will make
<br/>
<br/>known to her on your intention as mentioned on your telephone call, which is due to your
<br/>
<br/>disappointment of nil response from persons concerned.
<br/>
<br/>
<br/>
<br/>Thank you.
<br/>
<br/>
<br/>
<br/>Regards,
<br/>
<br/>[name removed]
<br/>
<br/>
<br/>--------------------------------------------------------------------------------
<br/>
<br/>From: [name removed]
<br/>Sent: Monday, October 25, 2010 10:34 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>Dear [name removed]
<br/>
<br/>
<br/>Please note that Mr Yeo had contacted us again this morning from USA to check on the outcome of your
<br/>
<br/>investigation. We regretted that we have to advise him that we are still awaiting for the outcome of your
<br/>
<br/>investigation, although we have sent several reminders. Mr Yeo is very unhappy as per his email below.
<br/>
<br/>
<br/>
<br/>Kindly expedite and revert ASAP.
<br/>
<br/>
<br/>
<br/>Thank you for your co-operation.
<br/>
<br/>
<br/>
<br/>Regards,
<br/>
<br/>[name removed]
<br/>
<br/>
<br/>
<br/>
<br/>--------------------------------------------------------------------------------
<br/>
<br/>From: Ben JP Yeo
<br/>Sent: Monday, October 25, 2010 9:47 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>DESPITE NUMEROUS REMINDER, I GUESS IT HAS FALLEN ON DEAF EARS!. I WILL IN THE NEXT
<br/>
<br/>48 HOURS POST ALL EMAILS THAT WAS SENT TO THAI AIRWAYS TO ALL BLOGS THAT I KNOW
<br/>
<br/>INCLUDING TRIP ADVISOR, TRAVELBLOG.ORD AND ETC AND WILL DEFINATELY SEND TO THE
<br/>
<br/>CEO OF THAI AIRWAYS TO VIEW THE COMMENTS!
<br/>
<br/>-----Original Message-----
<br/>From: [name removed]
<br/>Sent: Thursday, October 21, 2010 3:07 PM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>Dear All,
<br/>
<br/>Its been almost 1 FULL MONTH, since your investigation!. So?
<br/>
<br/>I hope that this incident has not been forgotten as i'm still anxiously awaiting your explanation.
<br/>
<br/>I look forward for a very detailed explanation for what has transpired. I hope that in my next
<br/>
<br/>plan to travel, be it personal, family or business, it may still be THAI.
<br/>
<br/>
<br/>
<br/>rds.
<br/>
<br/>Ben JP Yeo
<br/>
<br/>-----Original Message-----
<br/>From: [name removed]
<br/>Sent: Thursday, September 23, 2010 8:38 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: Re: TG MEAL SERVICE
<br/>
<br/>Dear [name removed],
<br/>
<br/>
<br/>
<br/>Acknowledged your email and the complaints.
<br/>
<br/>
<br/>
<br/>QJ will trace up and investigate all mentioned in-flight meal issues
<br/>
<br/>and come back to yuo soonest.
<br/>
<br/>
<br/>
<br/>Best regards,
<br/>
<br/>[name removed]
<br/>
<br/>Deputy Director
<br/>
<br/>In-flight Catering Planning & Control Department
<br/>
<br/>Thai Airways International PLC.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>----- Original Message -----
<br/>
<br/>From: [name removed]
<br/>
<br/>To: [name removed]
<br/>
<br/>Cc: [name removed]
<br/>
<br/>Sent: Wednesday, September 22, 2010 4:25 PM
<br/>
<br/>Subject: FW: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>Dear [name removed]
<br/>
<br/>
<br/>
<br/>It is our regret to advise that we have received the following complaints from our valued passenger,
<br/>
<br/>Mr Yeo, who has booked himself & his family to travel with us. As Mr Yeo is
<br/>
<br/>still overseas, he has requested by telephone to high-light the following details for your investigation:
<br/>
<br/>
<br/>
<br/>Ref PNR TG-ISQMAY/1A-Y25HR7 favor BOO/SOKFUNG MS & TAN/GEOKHOOY MDM
<br/>& YEO/JOONPIN MR travelled on TG420J 20AUG KULBKK & TG794J 21AUG BKKLAX.
<br/>
<br/>Mr. Yeo complained that VOML requested for TAN/GEOKHOOY MDM was not served at all
<br/>
<br/>on both flights, although KULKK-Khun Attasit confirmed that these meals were up-lifted.
<br/>
<br/>
<br/>
<br/>Ref PNR TG-ISQV5K/1A-Y25KFI favor YEO/SINKIM MR & CHAN/SAUCHAN MDM
<br/>travelled on TG416J 18SEP KULBKK & TG794J 18SEP BKKLAX.
<br/>
<br/> A special meal request of LSML was requested for CHAN/SAUCHAN MDM.
<br/>
<br/> Mr Yeoh questioned on the menu of smoked salmon as an unsuitable special meal for LSML.
<br/>
<br/>
<br/>
<br/>Another issue was why the same menu of smoked salmon was served for both segments of the flights.
<br/>It reflected that there was no care & attention to details for our Premium passengers where these special
<br/>
<br/>meal requests were concerned.
<br/>
<br/>.
<br/>
<br/>
<br/>
<br/>When Mdm Chan was offered the same LSML menu on the 2nd segment of the flight, she requested
<br/>to opt for the normal scheduled meal. Unfortunately, her request was rejected by the cabin crew.
<br/>
<br/>
<br/>
<br/>Mr Yeoh requested an immediate investigation on the above unpleasant experiences that his family had encountered.
<br/>
<br/>Your prompt reply will be very much appreciated.
<br/>
<br/>
<br/>
<br/>Thanks & Best Regards,
<br/>
<br/>[name removed] - Senior Supervisor
<br/>
<br/>Reservation Department
<br/>
<br/>Thai Airways International Public Company Limited
<br/>
<br/>http://www.thaiairways.com.my
<br/>
<br/>Tel : 03-2034 6999
<br/>
<br/>Fax : 03-2034 6892
<br/>
<br/>
<br/>
<br/>
written by on 24/05/2010
Really disappointed - terrible food, not great service, 1 film on a large central screen for a 13 hour flight - seriously? Felt like I was travelling back in the 70's. I'm surprised that smoking wasn't allowed on the flight!! With service in Thailand normally the best in the world I was hoping for areally special flight for my first Thai Air flight but it was the worst I've had after several years of long haul flights. Would not fly with them again and would recommend for you to do the same.
If they had let me know that no in flight entertainment was available before I flew then I wouldn't have booked, but even then - service and food was awful too. Book with others.
written by on 27/04/2010
I was stranded in Bangkok due to the volcanic cloud - a situation that Thai handled appallingly. But even before I left home I tried to order a vegetarian meal online but couldn't, further research on their site and i was given a number in Thailand to call to book the meal. The plane was old, dirty and despite advertising in seat screens and wide range of inflight entertainment there was only the movie that we all had to watch from the old skool system. Once i realised my departure date was going to be impacted by the volcano i tried to get more infromation. Their website was apallingly out of date, lacked the depth of information necessary for passengers to make simple decisions about accommodation and next steps. I tried to call the 24 hour call centre number constantly - even getting my husband to call when it was the middle of the night in Thailand - to no avail; i never once got past the engaged tone. I finally had no choice but to check-out of my hotel and get to the airport. There the service was even worse with ground staff providing little more than direction to the on-site flight booking centre; no one provided insight into status of reservations, compensation, alternative accommodation plans or just simple assurance that you would be taken care of. I finally took it upon myself to travel to Singapore so that I could return to work, from there I got through to a memeber of staff who informed me i had a two week wait and that other regional hubs (Singapore/Sydney/tokyo/HK) were to get priority over flights from BKK. I asked to cancel my reservation but was told that the agent had to seek approval to do so from HQ, so I wrote to customer service email to confirm my request to cancel my flight and to seek reimbursement. That was over 4 days ago and I have yet to receive even a simple acknowledgement of my request never mind a response to my request. I will never fly with Thai again, and urge anyone who is thinking of doing so to think again. They are exceptionally unprofessional and service is not something they understand.
written by on 24/04/2010
Generally Thai Airways is good ... unless there is an ash cloud or any other sudden complications.
I am sitting, together with more then 1000 others, at Bangkok airport and can't fly back home since my flight got cancelled.
Thai has no idea how to deal with situations like now.
They ask you to come back in the morning, tell everyone something about a standby list, then tell you to come back again in noon time for the standby procedure. However, they provide a few seats, about 15-20 but they take at least 60 min for that. Then the gate is closed... Procedure starts again on the next day wit a new list.
There is no structure and absolutely no flexibility and not even a showing of good will from this airline.
How they want to deal with this on a long run? 1200 stranded passangers, only a few get a seat a day, so it takes 1200/20 = 60 days???!!!!
I stay for 6 days on the airport (or at a hotel on my own expense) now and still don't know when I can fly back home.
I, and i guess another 1200 passengers will NEVER EVER fly Thai Airways again! I promiss !!!!!!
written by on 25/02/2010
January 30,2010 FRABKK: we arrived in proper time to learn, that the flight is delayed 2,5 hours for departure already. Qeue is 50 m long, only 1 desk opened for Economy passengers. No voucher for a snack, no excuse for delay.
Boeing 747 needs some overhoul, the lid of the oxygen mask compartment fixed with gaffa-tape. Hope, the engines are better.
Service very bad, not enough personnel for all pax. Food is aweful.
written by on 18/02/2010
Flew as a recent hospital patient.No acknowledgement of doctors certificate or simple human compassion shown by uncaring, rude crew and check in staff. Meals 6 hours between and no water served. Wouldn't fly free with this bunch.
written by on 18/01/2010
This is an airline with no regard for genuine passengers complaints, despite writing to the President and IATA
Booking return Business class to OZ, was a once in a life time expense but as elderly cancer patients we hoped it would ease the journey.
On The return 13.5 hour night flight from Bangkok my lie flat seat developed a fault and could not be adjusted, thus I spent the journey in extreme discomfort.
Thai's offer of compensation was an upgrade on a one way flight to Bangkok.
Even if I could afford it, I have no wish to visit Bangkok.
Thai refuse to answer correspondence from myself or IATA, the Consume Watchdog
written by on 18/01/2010
NO inflight entertainment on an NINE hour flight....no movie (not even a cabin movie)! We had premium economy seats with all other airlines cept Thai and so we had been spoiled and I was looking forward to Thai because of good reviews. Well if we would have known there was nothing to do on the flight\, we wouldn've been prepared but in the past TEN years I have not had a flight without a movie or something. I had even packed work cos I was looking forward to a little light entertainment. So i will NEVER fly Thai again. It was crowded and stuffy and the aircraft old. I hated every single minute of it. (I do about four international flights a year...and it's business for me....)
written by on 26/10/2009
This was the worst 2 business flights I have ever been on (London-Bangkok and return). The plane was in such a state inside that I spent the whole time thinking - please let them have spent the money on aircraft maintenance. Inedible food, the stewardess made a big show of putting the "tablecloth" on the table before serving the food - but there was an enormous hole in it - which matched the holes in the covers of the 4 seats that I could see! I think the business seat width (and I am not big) was about the size of Lufthansa economy class, flat beds - hmm, no. Of course all of this was with the famous Thai smile - and the staff were indeed friendly. The only business class feel of the whole thing was checking in at the airport in Bangkok, apart from that zero business class feel - even the lounge in Bangkok was just awful. Avoid it!
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Kimbo2221's Comment
Written on: 23/11/2013
Maybe you should look after your cild more. Business class is for BC passengers only