Thai Airways International Reviews

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★★★☆☆
2.6 / 5
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  • Quality of food

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Latest Reviews

★★★★★

“A great airline”

Written on: 05/06/2014 by airroam (3 reviews written)

I have flown with many airlines and rate this amongst the best if not the best. They only get let down by 2 things:- 1. their ground staff in the UK are with Air Canada and not very good 2. the prices are way too high unless you are very lucky to get a sale price As far as in-flight and Thai staff go they are superb. I have heard that if you are Thai they do not treat you very good, I would say the same for British Airways if you are English… Read Full Review

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★☆☆☆☆

“Staff Attitude Needs Improvement”

Written on: 18/10/2013

The flight attendant acts very arrogant, especially the females. They only take care of foreigners and treat Thai people poorly. One of them yelled at my daughter when she walked to the business class section to visit my husband and I during the flight. The food taste terrible is ingredients were of low quality. The only good thing was that the flight was on time… Read Full Review

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Kimbo2221's Comment

Written on: 23/11/2013

Maybe you should look after your cild more. Business class is for BC passengers only

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★☆☆☆☆

“poor attitude of cabin crew”

Written on: 09/07/2013 by veroboenasir (1 review written)

I had flown Thai airways several times few years ago and last times was JAKARTA-PARIS return on 16th and returned on 27th May 2013. The jakarta-bangkok flight was ok, steward/ess are friendly. I flew back to jakarta with TG 931 Boarding the plane in CDG airport and heading to my seat greeted by the male crew / steward who greet me with Thai greeting and then followed by Thais phrases which I didn't understand, I told him that I am Indonesian. Then he said something in Thai language that made… Read Full Review

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★★★★☆

“The 747s now offer a much more comfortable ride!”

Written on: 12/05/2013 by michaeljk (3 reviews written)

Last flying Thai Airways in 2007, I was reluctant to ever use them again because of their inferior economy class product. A clapped out Boeing 747 with well used seats and only projector screens at the front of each cabin section made the 11-12 hour flights drag on for a lifetime! Only a week before my most recent flight with the airline (05/04/13), Thai Airways reintroduced their newly retrofitted 747s to the London route, and with fares £200.00 cheaper than the likes of British Airways, I… Read Full Review

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★☆☆☆☆

“Disappointing Service”

Written on: 29/03/2013

Me and my family have been loyal customers of Thai Airways for many years. However, from the very disappointing service that we received recently, make us wonder if this is the way you treat your customers. On Monday 18th March, 2013, my parents were travelled back to Thailand from London Heathrow Airport, on Thai Airways in business class. We have requested, from the very first, that we would like to have a staff that can speak "THAI" to take my parents through immigration process and… Read Full Review

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★☆☆☆☆

“They couldn't care less!”

Written on: 26/02/2013

On a trip between Hongkong and Phuket I had items stolen from my luggage,(either by a thai airways worker or airport worker) considering this happened whilst my bag was in the care of Thai Airways I informed them and they could not have been less interested! 3 e-mails before I received a cut and paste reply, then all other contact ignored. Whilst I wasn't exactly expecting compensation I was expecting the matter to be looked in to, but no chance! They appear to employ dishonest people and… Read Full Review

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★★★☆☆

“not bad but also not very good ( old seating )”

Written on: 18/02/2013

thai published in 2011 new seating in all 3 categories ( eco, business and first ) still in business not 180 degree, just 170 old seating. last flight was an old seating about 6 years ago. in the internet you cant find the seating for your flight… Read Full Review

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★☆☆☆☆

“Thai Airways, Improve please”

Written on: 07/01/2013

Hi, I'm here to expressed my unpleasant mood toward Thai Airways lately. On the 23rd of December 2012, me and my family members was traveling to Yangon, Myanmar from Bangkok, Thailand in the afternoon about ( 5:00-6:00 ) when we started boarding. Anyways, there was a family with young child behind our seats, the baby had slept before take off so of course the flight attendants should warned the parents but however the flight attendants ending up saying " We will not be responsible if anything… Read Full Review

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★☆☆☆☆

“Involuntarily offloaded with booked seats!!!”

Written on: 06/01/2013 by balurox (1 review written)

I also had a very frustrating experience with Thai Airways: My family had 4 booked seats on a direct flight from Hong Kong to Phuket in december 2012. They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bangkok to Phuket. Nothing of that was true!!! No one was waiting there… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST!”

Written on: 04/01/2013

Traveled on 24th Nov from Malaysia to London on Business Class. Plane was old ie seats not comfortable and small. Food was edible and service mediocre. The last straw that broke the donkey's back was the condescending tone and attitude by the Thai Airways manager at their UK ticketing/queries office, who goes by the name of Chris. It is the first time in the UK that i have meant a person so condescending and rude. Due to his less than charming way of handling my queries, suffice to say, I will… Read Full Review

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★☆☆☆☆

“without doubt the worst first class seat I have...”

Written on: 02/11/2012

As a very experienced traveler in premium cabins I have to say without doubt the worst flight I have ever taken was with Thai airways from Munich to Bangkok. The seat was so uncomfortable and shabby the tv monitor did not work and no duvet was supplied. I contacted customer service upon my return and basically they where not interested and just replied saying they where upgrading the aircraft and hope we would fly with them again in the future, from the land of smiles!!!!! NO WAY will I… Read Full Review

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Alanhillx's Comment

Written on: 12/01/2013

Many times they use very old (original model) 747 Jumbo jets that look past their sell be date.
Many of the don't have individual movie screens, but only one big one at the front of the cabin that everyone has to watch if they want to or not
They are leased from Star Alliance planes with a Thai paint job on the outside.
It is very expensive to fly with them for using such old planes and I always choose another airline having flown with them twice before.
God knows when or how often these planes are serviced.
The only good thing is that you get given a Thai orchid on leaving the plane. Wow!
I ordered vegetarian food and the flight from London was twelve hours and received the same food twice in that twelve hours and this was the same on my return journey.
I don't feel confident with Star Alliance planes, anyway it sounds like a dodgy insurance company.
Come on Thailand, you can do better than this for such a profitable and busy destination, many people here depend on the tourists money, so fair deal.

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★★★★☆

“AFTER YEARS OF TRAVELLING I DISCOVERED THAI AIRLINES”

Written on: 04/09/2012 by Aussiesylva (2 reviews written)

And now I do not want to travel with any other airline. Thai Airlines have the most comfortable seats in economy class I ever came across. Add the wonderful service by the nicest, elegant cabin crew. I admired them, during some 10 hours of Sydney-Bangkok flight they never seemed to take a minute rest. Their smiles extended all the way to their eyes, they were 100% there for their customers. The food was very enjoyable – I would say the best airline food ever. My reasons for not giving full… Read Full Review

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★★☆☆☆

“Bad Food Poisoning”

Written on: 02/07/2012 by savi18 (1 review written)

Have travelled from NZ to UK via Bangkok when on the flight to uk received our inflight meal which was Thai curry with duck, my wife advised me not to eat it as it was not cooked right,but i was hungry and had eaten the meal, 5 hours into the flight i had stomach cramps and managed to get the hotel where i starting having bad bowel movements,i have now been stuck in the hotel for 5 days and scared to go out, going to the doctors… Read Full Review

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★★★★☆

“Good Economy Class”

Written on: 28/06/2012 by Paulster (3 reviews written)

Thai Airways has good economy class I must say. Their food tastes too good. I used on my route Brussels to Bangkok. So, definitely 4 stars!… Read Full Review

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★★★★★

“one of the best to fly with”

Written on: 29/04/2012

Thai Air new entertainment systems and good service. Helpful friendly staff on board, good travel experience all round… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 19/02/2012 by Springhollow67 (1 review written)

Very long flight to and from Thailand, customer service is non existent. On the return journey there was so many people with injuries, me being one of them, they put me in the middle isle despite being strapped up on my right shoulder in between everyone, there is not enough room, despite being small at 5 ft 2, the woman next to me kept falling asleep on me, the chap behind had his feet on my bad shoulder. The food was terrible,the staff did not like the inconvenience of being asked anything. I… Read Full Review

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Guest's Response to Springhollow67's Review

Written on: 29/04/2012

i fly regularly with Thai and they are good. Some people however can't help complaining. If you feel like this about Thai i can assure you it won't be any different with Cathay (i use them too). You will find Hong Kong a bit more expensive than Thailand though

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★★★★★

“Fantastic Airline! I did a back and forth journey from...”

Written on: 19/04/2011

Fantastic Airline! I did a back and forth journey from Athens to Sydney within month and loved it!When I got out of the plane I was not tired at all. The in-flight service was great, flight assistants were really helpful, always with smile on their face. On board entertainment was really good, yet I mostly used my laptop. Leg room was satisfactory, given that I was in economy class. Both the 777 and the A330 were really quiet and pleasant to travel in.
All in all, really pleased with THAI… Read Full Review

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★★★★★

“Just returned from a trip which involved 6 flights...”

Written on: 01/04/2011 by samstress (1 review written)

Just returned from a trip which involved 6 flights with Thai Airways, an they were really, really brilliant. I'd not been looking forward to the hassle etc of air travel but they did everything possible to make the trip comfortable and efficient. Really helpful, polite staff, no queues at check-in, no delays, and - bonus - really tasty food! (I had the oriental veggie option and loved all 8 of the meals I received). Altogether, brilliant! The only thing that wasn't enjoyable was having to deal… Read Full Review

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★☆☆☆☆

“Old airplane had no IFE for seats, just a horrible...”

Written on: 06/01/2011

Old airplane had no IFE for seats, just a horrible screen located 50m away from seat and delivering 10 years old world funniest videos. even China Eastern can do better. then Thai airways staff stole my
luggage at Bangkok during a connection to Samui. Worst is they deny any responsability, as they assume somebody took my luggage by mistake at arrival. this airline is a joke I still cannot understand why someone can recommend it… Read Full Review

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★☆☆☆☆

“Oh thanks God finally I found this site to explore...”

Written on: 30/11/2010

Oh thanks God finally I found this site to explore what I have experienced with Thai Airways.

Returning was my worst nightmare after they refused us to sleep at the hotel because they wanted us to pay for the travel tax after returning from the hotel. we did not have any money with us so we did not have choice bt to stay at the airport lounge. my complain is why we have nt been infrmed by the the travel agent tht we have to pay travel whn we go out of the terminal. the worst thing is we need… Read Full Review

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Tommo2008's Comment

Written on: 29/04/2012

i can't believe you can write this review. Well you just about managed but maybe you should learn more English before writing another one. Why should the airline feed you at the airport, unless of course they delayed your flight. If you didn't ask about airport tax it's your fault. Maybe you should stay at home instead of blaming others because you're a clown. Thai air are one of the best airlines i have flown with and i have been of numerous airlines

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