Thai Airways International Reviews
Latest Reviews
★★★★☆
“The 747s now offer a much more comfortable ride!”
Written on: 12/05/2013 by michaeljk (3 reviews written)
Last flying Thai Airways in 2007, I was reluctant to ever use them again because of their inferior economy class product. A clapped out Boeing 747 with well used seats and only projector screens at the front of each cabin section made the 11-12 hour flights drag on for a lifetime! Only a week before my most recent flight with the airline (05/04/13), Thai Airways reintroduced their newly retrofitted 747s to the London route, and with fares £200.00 cheaper than the likes of British Airways,... (read more)
★☆☆☆☆
“Disappointing Service”
Written on: 29/03/2013
Me and my family have been loyal customers of Thai Airways for many years. However, from the very disappointing service that we received recently, make us wonder if this is the way you treat your customers. On Monday 18th March, 2013, my parents were travelled back to Thailand from London Heathrow Airport, on Thai Airways in business class. We have requested, from the very first, that we would like to have a staff that can speak "THAI" to take my parents through immigration process and... (read more)
★☆☆☆☆
“They couldn't care less!”
Written on: 26/02/2013
On a trip between Hongkong and Phuket I had items stolen from my luggage,(either by a thai airways worker or airport worker) considering this happened whilst my bag was in the care of Thai Airways I informed them and they could not have been less interested! 3 e-mails before I received a cut and paste reply, then all other contact ignored. Whilst I wasn't exactly expecting compensation I was expecting the matter to be looked in to, but no chance! They appear to employ dishonest people and... (read more)
★★★☆☆
“not bad but also not very good ( old seating )”
Written on: 18/02/2013
thai published in 2011 new seating in all 3 categories ( eco, business and first ) still in business not 180 degree, just 170 old seating. last flight was an old seating about 6 years ago. in the internet you cant find the seating for your flight. (read more)
★☆☆☆☆
“Thai Airways, Improve please”
Written on: 07/01/2013
Hi, I'm here to expressed my unpleasant mood toward Thai Airways lately. On the 23rd of December 2012, me and my family members was traveling to Yangon, Myanmar from Bangkok, Thailand in the afternoon about ( 5:00-6:00 ) when we started boarding. Anyways, there was a family with young child behind our seats, the baby had slept before take off so of course the flight attendants should warned the parents but however the flight attendants ending up saying " We will not be responsible if... (read more)
★☆☆☆☆
“Involuntarily offloaded with booked seats!!!”
Written on: 06/01/2013 by balurox
I also had a very frustrating experience with Thai Airways: My family had 4 booked seats on a direct flight from Hong Kong to Phuket in december 2012. They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bangkok to Phuket. Nothing of that was true!!! No one was waiting... (read more)
★☆☆☆☆
“AVOID AT ALL COST!”
Written on: 04/01/2013
Traveled on 24th Nov from Malaysia to London on Business Class. Plane was old ie seats not comfortable and small. Food was edible and service mediocre. The last straw that broke the donkey's back was the condescending tone and attitude by the Thai Airways manager at their UK ticketing/queries office, who goes by the name of Chris. It is the first time in the UK that i have meant a person so condescending and rude. Due to his less than charming way of handling my queries, suffice to say, I... (read more)
★☆☆☆☆
“without doubt the worst first class seat I have...”
Written on: 02/11/2012
As a very experienced traveler in premium cabins I have to say without doubt the worst flight I have ever taken was with Thai airways from Munich to Bangkok. The seat was so uncomfortable and shabby the tv monitor did not work and no duvet was supplied. I contacted customer service upon my return and basically they where not interested and just replied saying they where upgrading the aircraft and hope we would fly with them again in the future, from the land of smiles!!!!! NO WAY will I... (read more)
★★★★☆
“AFTER YEARS OF TRAVELLING I DISCOVERED THAI AIRLINES”
Written on: 04/09/2012 by Aussiesylva (2 reviews written)
And now I do not want to travel with any other airline. Thai Airlines have the most comfortable seats in economy class I ever came across. Add the wonderful service by the nicest, elegant cabin crew. I admired them, during some 10 hours of Sydney-Bangkok flight they never seemed to take a minute rest. Their smiles extended all the way to their eyes, they were 100% there for their customers. The food was very enjoyable – I would say the best airline food ever. My reasons for not giving... (read more)
★★☆☆☆
“Bad Food Poisoning”
Written on: 02/07/2012 by savi18 (1 review written)
Have travelled from NZ to UK via Bangkok when on the flight to uk received our inflight meal which was Thai curry with duck, my wife advised me not to eat it as it was not cooked right,but i was hungry and had eaten the meal, 5 hours into the flight i had stomach cramps and managed to get the hotel where i starting having bad bowel movements,i have now been stuck in the hotel for 5 days and scared to go out, going to the doctors. (read more)
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Showing 1 - 10 of 76 Reviews
★★★★☆
“Good Economy Class”
Written on: 28/06/2012 by Paulster (3 reviews written)
Thai Airways has good economy class I must say. Their food tastes too good. I used on my route Brussels to Bangkok. So, definitely 4 stars! (read more)
★★★★★
“one of the best to fly with”
Written on: 29/04/2012
Thai Air new entertainment systems and good service. Helpful friendly staff on board, good travel experience all round. (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 19/02/2012 by Springhollow67 (1 review written)
Very long flight to and from Thailand, customer service is non existent. On the return journey there was so many people with injuries, me being one of them, they put me in the middle isle despite being strapped up on my right shoulder in between everyone, there is not enough room, despite being small at 5 ft 2, the woman next to me kept falling asleep on me, the chap behind had his feet on my bad shoulder. The food was terrible,the staff did not like the inconvenience of being asked... (read more)
Guest's Response to Springhollow67's Review
Written on: 29/04/2012
i fly regularly with Thai and they are good. Some people however can't help complaining. If you feel like this about Thai i can assure you it won't be any different with Cathay (i use them too). You will find Hong Kong a bit more expensive than Thailand though
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★★★★★
“Fantastic Airline! I did a back and forth journey from...”
Written on: 19/04/2011
Fantastic Airline! I did a back and forth journey from Athens to Sydney within month and loved it!When I got out of the plane I was not tired at all. The in-flight service was great, flight assistants were really helpful, always with smile on their face. On board entertainment was really good, yet I mostly used my laptop. Leg room was satisfactory, given that I was in economy class. Both the 777 and the A330 were really quiet and pleasant to travel in.
All in all, really pleased with THAI
(read more)
★★★★★
“Just returned from a trip which involved 6 flights...”
Written on: 01/04/2011 by samstress (1 review written)
Just returned from a trip which involved 6 flights with Thai Airways, an they were really, really brilliant. I'd not been looking forward to the hassle etc of air travel but they did everything possible to make the trip comfortable and efficient. Really helpful, polite staff, no queues at check-in, no delays, and - bonus - really tasty food! (I had the oriental veggie option and loved all 8 of the meals I received). Altogether, brilliant! The only thing that wasn't enjoyable was having to... (read more)
★☆☆☆☆
“Old airplane had no IFE for seats, just a horrible...”
Written on: 06/01/2011
Old airplane had no IFE for seats, just a horrible screen located 50m away from seat and delivering 10 years old world funniest videos. even China Eastern can do better. then Thai airways staff stole my
luggage at Bangkok during a connection to Samui. Worst is they deny any responsability, as they assume somebody took my luggage by mistake at arrival. this airline is a joke I still cannot understand why someone can recommend it.
(read more)
★☆☆☆☆
“Oh thanks God finally I found this site to explore...”
Written on: 30/11/2010
Oh thanks God finally I found this site to explore what I have experienced with Thai Airways.
Returning was my worst nightmare after they refused us to sleep at the hotel because they wanted us to pay for the travel tax after returning from the hotel. we did not have any money with us so we did not have choice bt to stay at the airport lounge. my complain is why we have nt been infrmed by the the travel agent tht we have to pay travel whn we go out of the terminal. the worst thing is we...
(read more)
Tommo2008's Comment
Written on: 29/04/2012
i can't believe you can write this review. Well you just about managed but maybe you should learn more English before writing another one. Why should the airline feed you at the airport, unless of course they delayed your flight. If you didn't ask about airport tax it's your fault. Maybe you should stay at home instead of blaming others because you're a clown. Thai air are one of the best airlines i have flown with and i have been of numerous airlines
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★★★☆☆
“Check in service was excellent - helpful and...”
Written on: 26/11/2010
Check in service was excellent - helpful and thoughtful. However, we had at least one "Miss Grumpy" as a stewardess who gave the impression the passengers were interupting her enjoyment of the flight. Requests for water or other drinks somehow got missed - not really acceptable when the flight was half full.
Food was an issue for some passengers - no fruit or alternatives were available for a lady whose requested gluten free meal was not available. Whilst alcoholic drinks were...
(read more)
★★★★★
“This was my first time flying with Thai Air and I was...”
Written on: 30/10/2010
This was my first time flying with Thai Air and I was very excited as I'd heard that they were great, but also read online that they were not. So couldn't wait to see for myself. I have travelled extensively for the past 16 years and flown with many airlines and Thai Air is now up there in my top 3. We had a great flight, lots of leg room, excellent service - the hostess didn't pretend to ignore you when you requested service(which I have had a lot of on other airlines). The flight was... (read more)
★★★★☆
“Having read negative reviews on here I was worried...”
Written on: 19/08/2010
Having read negative reviews on here I was worried about my flight with Thai (they had been fine when I last flew with them 5 years ago). Great flights. Much more leg room in economy than with other airlines and the drinks, they just keep on coming. Crew are very generous with the alcohol and they go up and down the cabin with water/orange/snacks etc for the entire flight. There is no personal entertainment but the drink/legroom make up for this. Just take films on your laptop/iphone and... (read more)
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Showing 11 - 20 of 76 Reviews
★★★★☆
“I have never had problems with Thai Airways. Checking...”
Written on: 15/08/2010
I have never had problems with Thai Airways. Checking in is efficient, flight always on time, customer service pleasant and very polite. The food is usually great. One of the best things about Thai Airways is Bangkok airport. This is the only airport I have come across that offers fully reclining leather seats for transit passengers. They are so comfortable, in fact, there is a risk of sleeping too well & missing your flight!
There are only few minor negatives, which are not enough to...
(read more)
★★★★★
“I don't understand most of the reviews. Thai Airways...”
Written on: 31/07/2010
I don't understand most of the reviews. Thai Airways is a Top 5 airline in the world. Food is delicious, meals, drinks and alcohol is free + stewardess are amazing!
I always pick Thai before other airlines when the price is reasonnable.
Recommended!
(read more)
★★☆☆☆
“Terrible! Never again! NO inflight intertainment ~ The...”
Written on: 31/07/2010 by thechristoff (1 review written)
Terrible! Never again! NO inflight intertainment ~ The big screen was broken, and no inflight TV's at your seat! No saftey demonstration. We had a Mr. Bean as a steward who split juice over my laptop and we had to sit in it. Return flight, missed out our meal until we complained, and then out selection was not avalibile... Very dissapointing. (read more)
★☆☆☆☆
“Don't skimp money on a long haul flight. It is worth...”
Written on: 20/06/2010
Don't skimp money on a long haul flight. It is worth paying money and getting decent customer service. Pathetic in-flight entertainment. A real shame. Sorry, no recommendation here. (read more)
Jpyeo's Comment
Written on: 28/10/2010
Totally agree with you!. I was travelling business class with my family on a long haul flight from KUL-BKK-LAX. My parents were on another flight 1 month after. On my flight my mom-in-law whom we ordered vegeterian did not get hers!. On my parents flight, they were served salmon on their KUL-BKK leg when we requested low-sodium for my mom and diabetic for my dad. Low sodium meal, smoked salmon (beats me). Then on the second leg from BKK-LAX (16 hour journey), my parents were served the exact same food! (which was the next most horrible food on the planet!), they pleaded to be served some other food that was on the menu and the answer was NO!. ON BUSINESS CLASS? , FOr me I will definately not fly THAI anymore and would definately not recommend them to anyone else ! . Below are my complains to the airline which fell on deaf ears!.
<br/>
<br/>Sent: Monday, October 25, 2010 10:48 AM
<br/>Subject: FW: TG MEAL SERVICE
<br/>
<br/>
<br/>Dear Mr Yeo,
<br/>
<br/>
<br/>
<br/>We have been advised that [name removed] is the staff responsible to check on your investigation.
<br/>
<br/>
<br/>
<br/>Therefore, my email is addressed to her & copy to [name removed] who is Dept.Manager of Customer
<br/>
<br/>Service at the Head Office.
<br/>
<br/>
<br/>
<br/>Our General Manager [name removed] has been kept up-dated on your case & we will make
<br/>
<br/>known to her on your intention as mentioned on your telephone call, which is due to your
<br/>
<br/>disappointment of nil response from persons concerned.
<br/>
<br/>
<br/>
<br/>Thank you.
<br/>
<br/>
<br/>
<br/>Regards,
<br/>
<br/>[name removed]
<br/>
<br/>
<br/>--------------------------------------------------------------------------------
<br/>
<br/>From: [name removed]
<br/>Sent: Monday, October 25, 2010 10:34 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>Dear [name removed]
<br/>
<br/>
<br/>Please note that Mr Yeo had contacted us again this morning from USA to check on the outcome of your
<br/>
<br/>investigation. We regretted that we have to advise him that we are still awaiting for the outcome of your
<br/>
<br/>investigation, although we have sent several reminders. Mr Yeo is very unhappy as per his email below.
<br/>
<br/>
<br/>
<br/>Kindly expedite and revert ASAP.
<br/>
<br/>
<br/>
<br/>Thank you for your co-operation.
<br/>
<br/>
<br/>
<br/>Regards,
<br/>
<br/>[name removed]
<br/>
<br/>
<br/>
<br/>
<br/>--------------------------------------------------------------------------------
<br/>
<br/>From: Ben JP Yeo
<br/>Sent: Monday, October 25, 2010 9:47 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>DESPITE NUMEROUS REMINDER, I GUESS IT HAS FALLEN ON DEAF EARS!. I WILL IN THE NEXT
<br/>
<br/>48 HOURS POST ALL EMAILS THAT WAS SENT TO THAI AIRWAYS TO ALL BLOGS THAT I KNOW
<br/>
<br/>INCLUDING TRIP ADVISOR, TRAVELBLOG.ORD AND ETC AND WILL DEFINATELY SEND TO THE
<br/>
<br/>CEO OF THAI AIRWAYS TO VIEW THE COMMENTS!
<br/>
<br/>-----Original Message-----
<br/>From: [name removed]
<br/>Sent: Thursday, October 21, 2010 3:07 PM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: RE: TG MEAL SERVICE
<br/>
<br/>Dear All,
<br/>
<br/>Its been almost 1 FULL MONTH, since your investigation!. So?
<br/>
<br/>I hope that this incident has not been forgotten as i'm still anxiously awaiting your explanation.
<br/>
<br/>I look forward for a very detailed explanation for what has transpired. I hope that in my next
<br/>
<br/>plan to travel, be it personal, family or business, it may still be THAI.
<br/>
<br/>
<br/>
<br/>rds.
<br/>
<br/>Ben JP Yeo
<br/>
<br/>-----Original Message-----
<br/>From: [name removed]
<br/>Sent: Thursday, September 23, 2010 8:38 AM
<br/>To: [name removed]
<br/>Cc: [name removed]
<br/>Subject: Re: TG MEAL SERVICE
<br/>
<br/>Dear [name removed],
<br/>
<br/>
<br/>
<br/>Acknowledged your email and the complaints.
<br/>
<br/>
<br/>
<br/>QJ will trace up and investigate all mentioned in-flight meal issues
<br/>
<br/>and come back to yuo soonest.
<br/>
<br/>
<br/>
<br/>Best regards,
<br/>
<br/>[name removed]
<br/>
<br/>Deputy Director
<br/>
<br/>In-flight Catering Planning & Control Department
<br/>
<br/>Thai Airways International PLC.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>----- Original Message -----
<br/>
<br/>From: [name removed]
<br/>
<br/>To: [name removed]
<br/>
<br/>Cc: [name removed]
<br/>
<br/>Sent: Wednesday, September 22, 2010 4:25 PM
<br/>
<br/>Subject: FW: TG MEAL SERVICE
<br/>
<br/>
<br/>
<br/>Dear [name removed]
<br/>
<br/>
<br/>
<br/>It is our regret to advise that we have received the following complaints from our valued passenger,
<br/>
<br/>Mr Yeo, who has booked himself & his family to travel with us. As Mr Yeo is
<br/>
<br/>still overseas, he has requested by telephone to high-light the following details for your investigation:
<br/>
<br/>
<br/>
<br/>Ref PNR TG-ISQMAY/1A-Y25HR7 favor BOO/SOKFUNG MS & TAN/GEOKHOOY MDM
<br/>& YEO/JOONPIN MR travelled on TG420J 20AUG KULBKK & TG794J 21AUG BKKLAX.
<br/>
<br/>Mr. Yeo complained that VOML requested for TAN/GEOKHOOY MDM was not served at all
<br/>
<br/>on both flights, although KULKK-Khun Attasit confirmed that these meals were up-lifted.
<br/>
<br/>
<br/>
<br/>Ref PNR TG-ISQV5K/1A-Y25KFI favor YEO/SINKIM MR & CHAN/SAUCHAN MDM
<br/>travelled on TG416J 18SEP KULBKK & TG794J 18SEP BKKLAX.
<br/>
<br/> A special meal request of LSML was requested for CHAN/SAUCHAN MDM.
<br/>
<br/> Mr Yeoh questioned on the menu of smoked salmon as an unsuitable special meal for LSML.
<br/>
<br/>
<br/>
<br/>Another issue was why the same menu of smoked salmon was served for both segments of the flights.
<br/>It reflected that there was no care & attention to details for our Premium passengers where these special
<br/>
<br/>meal requests were concerned.
<br/>
<br/>.
<br/>
<br/>
<br/>
<br/>When Mdm Chan was offered the same LSML menu on the 2nd segment of the flight, she requested
<br/>to opt for the normal scheduled meal. Unfortunately, her request was rejected by the cabin crew.
<br/>
<br/>
<br/>
<br/>Mr Yeoh requested an immediate investigation on the above unpleasant experiences that his family had encountered.
<br/>
<br/>Your prompt reply will be very much appreciated.
<br/>
<br/>
<br/>
<br/>Thanks & Best Regards,
<br/>
<br/>[name removed] - Senior Supervisor
<br/>
<br/>Reservation Department
<br/>
<br/>Thai Airways International Public Company Limited
<br/>
<br/>http://www.thaiairways.com.my
<br/>
<br/>Tel : 03-2034 6999
<br/>
<br/>Fax : 03-2034 6892
<br/>
<br/>
<br/>
<br/>
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★☆☆☆☆
“Really disappointed - terrible food, not great...”
Written on: 24/05/2010
Really disappointed - terrible food, not great service, 1 film on a large central screen for a 13 hour flight - seriously? Felt like I was travelling back in the 70's. I'm surprised that smoking wasn't allowed on the flight!! With service in Thailand normally the best in the world I was hoping for areally special flight for my first Thai Air flight but it was the worst I've had after several years of long haul flights. Would not fly with them again and would recommend for you to do the... (read more)
★☆☆☆☆
“I was stranded in Bangkok due to the volcanic cloud -...”
Written on: 27/04/2010
I was stranded in Bangkok due to the volcanic cloud - a situation that Thai handled appallingly. But even before I left home I tried to order a vegetarian meal online but couldn't, further research on their site and i was given a number in Thailand to call to book the meal. The plane was old, dirty and despite advertising in seat screens and wide range of inflight entertainment there was only the movie that we all had to watch from the old skool system. Once i realised my departure date... (read more)
★☆☆☆☆
“Generally Thai Airways is good ... unless there is an...”
Written on: 24/04/2010
Generally Thai Airways is good ... unless there is an ash cloud or any other sudden complications.
I am sitting, together with more then 1000 others, at Bangkok airport and can't fly back home since my flight got cancelled.
Thai has no idea how to deal with situations like now.
They ask you to come back in the morning, tell everyone something about a standby list, then tell you to come back again in noon time for the standby procedure. However, they provide a few seats, about 15-20 but they...
(read more)
★★★★★
“I have never had airline service like this before. ...”
Written on: 22/04/2010
I have never had airline service like this before. The hospitality, cleanliness, and smoothness of operation were AMAZING. Also, I was blown away by the food service. I've only ever had cheap packets of pretzels on a flight that length with North American airlines. Thai Airways provided a full on meal for a short flight which was delicious.
Even the check-in had snacks. I would HIGHLY recommend Thai Airways. My friends and I couldn't shut up about how great they were.
(read more)
★★★★☆
“I flied Thai Airways to Phuket, about a six hour...”
Written on: 09/04/2010
I flied Thai Airways to Phuket, about a six hour flight. Arrived at the airport early in the morning, about 6am and was delighted by the staff at check in. Wait in the departure lounge at Perth, as most of us locals know is a boring experience, but cant blame the airline for that. The flight was slightly early (unlike a previous experience)and was greeted nicely as we boarded the aircraft. Staff were very nice to one of our younger travelling companions ( Age 9) and accpeted hand drawn... (read more)
★☆☆☆☆
“January 30,2010 FRABKK: we arrived in proper time to...”
Written on: 25/02/2010
January 30,2010 FRABKK: we arrived in proper time to learn, that the flight is delayed 2,5 hours for departure already. Qeue is 50 m long, only 1 desk opened for Economy passengers. No voucher for a snack, no excuse for delay.
Boeing 747 needs some overhoul, the lid of the oxygen mask compartment fixed with gaffa-tape. Hope, the engines are better.
Service very bad, not enough personnel for all pax. Food is aweful.
(read more)
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Showing 21 - 30 of 76 Reviews
★☆☆☆☆
“Flew as a recent hospital patient.No acknowledgement...”
Written on: 18/02/2010
Flew as a recent hospital patient.No acknowledgement of doctors certificate or simple human compassion shown by uncaring, rude crew and check in staff. Meals 6 hours between and no water served. Wouldn't fly free with this bunch. (read more)
★☆☆☆☆
“This is an airline with no regard for genuine...”
Written on: 18/01/2010
This is an airline with no regard for genuine passengers complaints, despite writing to the President and IATA
Booking return Business class to OZ, was a once in a life time expense but as elderly cancer patients we hoped it would ease the journey.
On The return 13.5 hour night flight from Bangkok my lie flat seat developed a fault and could not be adjusted, thus I spent the journey in extreme discomfort.
Thai's offer of compensation was an upgrade on a one way flight to Bangkok.
Even if...
(read more)
★☆☆☆☆
“NO inflight entertainment on an NINE hour flight....no...”
Written on: 18/01/2010
NO inflight entertainment on an NINE hour flight....no movie (not even a cabin movie)! We had premium economy seats with all other airlines cept Thai and so we had been spoiled and I was looking forward to Thai because of good reviews. Well if we would have known there was nothing to do on the flight\, we wouldn've been prepared but in the past TEN years I have not had a flight without a movie or something. I had even packed work cos I was looking forward to a little light entertainment. ... (read more)
★★★★★
“thai airways is the flight to go on when going...”
Written on: 09/01/2010
thai airways is the flight to go on when going thailand or anywhere in far east. they got great leg room space, im 6'2 and i had loads of space, great food that taste of something instead of pland and dry like normal airline food and great air service. cant really complain apart from the inflight enteratinment being on a big screen but not borthered bout that! its a night flight so dont matter you go 2 sleep or drink like i did lol
overall great airline! flight thai
(read more)
★★★★☆
“I fly Thai airways whenever possible as I prefer...”
Written on: 03/12/2009 by chiangmaigreg (1 review written)
I fly Thai airways whenever possible as I prefer flying direct.
I have always found the staff,both on the ground and in the air friendly and attentive.
As I boarded in london and was being directed to my seat in economy I jokingly suggested this was a mistake and surely I should be going in the opposite direction.
Once seated comfortably I settled down to await take off.
As we prepared to push back a member of the cabin crew came and took me forward to my business class seat.Nice.
Yes it...
(read more)
★☆☆☆☆
“This was the worst 2 business flights I have ever been...”
Written on: 26/10/2009
This was the worst 2 business flights I have ever been on (London-Bangkok and return). The plane was in such a state inside that I spent the whole time thinking - please let them have spent the money on aircraft maintenance. Inedible food, the stewardess made a big show of putting the "tablecloth" on the table before serving the food - but there was an enormous hole in it - which matched the holes in the covers of the 4 seats that I could see! I think the business seat width (and I am not... (read more)
★★★☆☆
“Flight clean, seats and legroom ok. checkin good. take...”
Written on: 19/10/2009
Flight clean, seats and legroom ok. checkin good. take off and landing very smooth. food terrible. drinks ok. air hostess- very rude. they cant follow a simple word and u cant pick up their pronunciation. blankets not available to all though the flight was not full. all in all I would avoid this airline if alternatives available. (read more)
★★★☆☆
“Thai Airways International is not a good airline to...”
Written on: 03/09/2009
Thai Airways International is not a good airline to fly with if you have teenage children who like their movies. We had seats at the rear of the plane, we could not see the screen! The seats are really cramped and if the person in front decides to be inconsiderate and fully recline their seat, then there is no room to move at all. Food was quite good, however despite several reminders regarding special meals, we still ended up without our requested meal on the way back to London. Staff... (read more)
★★★★★
“I fly with thai airways and find that there service is...”
Written on: 18/06/2009
I fly with thai airways and find that there service is top notch. The flights are on time, the staff helpful and pleasent. The food i find excellent, and you can have as many free drinks and snacks as you would like throughout your flight. I would not fly any other airline by choise. All for ther price of an economy seat !! (read more)
★★★★★
“Thai Airways International is a good airline, really...”
Written on: 16/04/2009
Thai Airways International is a good airline, really impressed. Although the plane was old; the food was good, entertainment was adequate. BUT the staff were excellent, really accomodating..... We changed seats just before takeoff, accomodated us during dinner. After dinner we were offered brandy in economy class! (read more)
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Showing 31 - 40 of 76 Reviews
★★☆☆☆
“Flew lhr to bkk with Thai Airways International flight...”
Written on: 03/04/2009
Flew lhr to bkk with Thai Airways International flight on time, pleasant staff, good food. London to Bangkok March 14th 2009 - please get some new planes, in flight entertainment very poor. Flight on time and staff were pleasant and efficient. Would not fly with them again only due to age of aircraft. (read more)
★☆☆☆☆
“Flew from Heathrow to Bangkok and it was the worst...”
Written on: 30/01/2009 by buttrush (1 review written)
Flew from Heathrow to Bangkok and it was the worst flight I have ever been on. There is no inflight entertainment, there was a tv that came down from the ceiling about 20 rows in front of us on the way out to Bangkok, but the only thing that came on were adverts of random Thai services and products. The food was not good (but not REALLY bad either). The planes were very old and uncomfortable. The whole experience was so bad, I will pay more in future if necessary NOT to go with Thai airways. (read more)
★☆☆☆☆
“My experience with Thai Airways could not have been...”
Written on: 25/11/2008
My experience with Thai Airways could not have been any worse. My JFK-BKK flight was cancelled without given me any notices. Thai Airways reroute me at the last minutes (2 days before my scheduled departure) to LAX-BKK flight TG795. Then when I arrived at the destination, Thai Airways informed me that they had lost my suitcases, and that the company would let me know when they find out when and where the suitcases are. The company had never once bother to call me to inform about the progress... (read more)
★☆☆☆☆
“I fly on Thai Airways on November 16 TG 677. And the...”
Written on: 19/11/2008
I fly on Thai Airways on November 16 TG 677. And the Boeing 747-400 does not have a Personal TV in every seat in Economy class. And Thai airways should make some changes in their Boeing 747-400 and have personal TV In Economy Class. (read more)
☆☆☆☆☆
“I really can not comment on the food or the quality of...”
Written on: 23/06/2008
I really can not comment on the food or the quality of the airplane because this airline cancelled my flight three weeks before I planned to depart, You can image how angry I was when I received an email letting me know that the flight I booked 6 months prior was cancelled with only three weeks until I was scheduled to depart. When I called to try to find another route the woman I spoke with told me I was not accommodating because I told them I could not leave a day earlier. I did receive a... (read more)
★★★★★
“Big comfortable seats, lovely on board service and...”
Written on: 28/05/2008
Big comfortable seats, lovely on board service and plenty of drinks etc. No reason to fly any other airline because Thai Airways is great and you also get Thai orchids at the end of your journey! Bad point, could be more prompt (read more)
☆☆☆☆☆
“March/April 2008 Jfk/Bkk/Kix Business Class. New...”
Written on: 23/05/2008 by thumper486 (1 review written)
March/April 2008 Jfk/Bkk/Kix Business Class. New York/Bangkok uneventful except vegetarian meal was inedible and the same meal served three times during flight. Crew very nice, beautiful new A345. I always have found the Thai Airways policy of a dark plane immediately after take-off (12 noon) strange but went to washroom to see out and amazing view of snow as we went north. Problems came when checking in for flight to Osaka. Showed business class check in agent (supervisor no less) Air... (read more)
★★★★☆
“I've used Thai airways 4 times in 2 months from rome...”
Written on: 01/05/2008
I've used Thai airways 4 times in 2 months from rome to bgk-perth syd\bgk and I've always have good experiences. All the flights were on time, they were smooth and flight crew was kind. The planes from bgk to Perth and syd to bgk were new with excellent on flight entertainment, the flight from Rome to bgk was not that new, but very comfortable with extra space for the legs (I'm 1.90 cm...) so pity for bad on flight entertainment but of course i prefer extra space for a 9hrs flight. Thai has... (read more)
★★★☆☆
“I flew from Heathrow to Phuket on a return flight,...”
Written on: 24/03/2008 by cjcymru (1 review written)
I flew from Heathrow to Phuket on a return flight, going over the staff weren't very helpful and I was amazed to find that on a 12hour flight in this day and age there was only one big screen at the front of the plane although we did have a tv guide to show us all the films and programmes we could have watched if we had been on one of the newer or more updated planes!
When asking the air stewardesses anything I found them very unhelpful although on the return flight they were far more...
(read more)
★★★★★
“I've recently flew TG in C from LHR-BKK (night flight)...”
Written on: 18/03/2008 by skyrider007 (3 reviews written)
I've recently flew TG in C from LHR-BKK (night flight) and would like to report what I've experienced
Check-In
I checked in 4 hours before departure at the dedicated business class counter (there were two and I didn't have to queue). TG use SAS staff for ground handling, they're friendly and efficient. My request for seat 16A (exit-row, upper deck) was granted. My luggage was 5 kilo over limit and I was not charged, the lady didn't even say anything.
Security
LHR T3 have fast track security lane...
(read more)
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Showing 41 - 50 of 76 Reviews
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Alanhillx's Comment
Written on: 12/01/2013
Many times they use very old (original model) 747 Jumbo jets that look past their sell be date.
Many of the don't have individual movie screens, but only one big one at the front of the cabin that everyone has to watch if they want to or not
They are leased from Star Alliance planes with a Thai paint job on the outside.
It is very expensive to fly with them for using such old planes and I always choose another airline having flown with them twice before.
God knows when or how often these planes are serviced.
The only good thing is that you get given a Thai orchid on leaving the plane. Wow!
I ordered vegetarian food and the flight from London was twelve hours and received the same food twice in that twelve hours and this was the same on my return journey.
I don't feel confident with Star Alliance planes, anyway it sounds like a dodgy insurance company.
Come on Thailand, you can do better than this for such a profitable and busy destination, many people here depend on the tourists money, so fair deal.