Written on: 12/05/2013 by michaeljk (3 reviews written)
Last flying Thai Airways in 2007, I was reluctant to ever use them again because of their inferior economy class product. A clapped out Boeing 747 with well used seats and only projector screens at the front of each cabin section made the 11-12 hour flights drag on for a lifetime! Only a week before my most recent flight with the airline (05/04/13), Thai Airways reintroduced their newly retrofitted 747s to the London route, and with fares £200.00 cheaper than the likes of British Airways,... (read more)
Written on: 29/03/2013
Me and my family have been loyal customers of Thai Airways for many years. However, from the very disappointing service that we received recently, make us wonder if this is the way you treat your customers. On Monday 18th March, 2013, my parents were travelled back to Thailand from London Heathrow Airport, on Thai Airways in business class. We have requested, from the very first, that we would like to have a staff that can speak "THAI" to take my parents through immigration process and... (read more)
Written on: 26/02/2013
On a trip between Hongkong and Phuket I had items stolen from my luggage,(either by a thai airways worker or airport worker) considering this happened whilst my bag was in the care of Thai Airways I informed them and they could not have been less interested! 3 e-mails before I received a cut and paste reply, then all other contact ignored. Whilst I wasn't exactly expecting compensation I was expecting the matter to be looked in to, but no chance! They appear to employ dishonest people and... (read more)
Written on: 18/02/2013
thai published in 2011 new seating in all 3 categories ( eco, business and first ) still in business not 180 degree, just 170 old seating. last flight was an old seating about 6 years ago. in the internet you cant find the seating for your flight. (read more)
Written on: 07/01/2013
Hi, I'm here to expressed my unpleasant mood toward Thai Airways lately. On the 23rd of December 2012, me and my family members was traveling to Yangon, Myanmar from Bangkok, Thailand in the afternoon about ( 5:00-6:00 ) when we started boarding. Anyways, there was a family with young child behind our seats, the baby had slept before take off so of course the flight attendants should warned the parents but however the flight attendants ending up saying " We will not be responsible if... (read more)
Written on: 06/01/2013 by balurox
I also had a very frustrating experience with Thai Airways: My family had 4 booked seats on a direct flight from Hong Kong to Phuket in december 2012. They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bangkok to Phuket. Nothing of that was true!!! No one was waiting... (read more)
Written on: 04/01/2013
Traveled on 24th Nov from Malaysia to London on Business Class. Plane was old ie seats not comfortable and small. Food was edible and service mediocre. The last straw that broke the donkey's back was the condescending tone and attitude by the Thai Airways manager at their UK ticketing/queries office, who goes by the name of Chris. It is the first time in the UK that i have meant a person so condescending and rude. Due to his less than charming way of handling my queries, suffice to say, I... (read more)
Written on: 02/11/2012
As a very experienced traveler in premium cabins I have to say without doubt the worst flight I have ever taken was with Thai airways from Munich to Bangkok. The seat was so uncomfortable and shabby the tv monitor did not work and no duvet was supplied. I contacted customer service upon my return and basically they where not interested and just replied saying they where upgrading the aircraft and hope we would fly with them again in the future, from the land of smiles!!!!! NO WAY will I... (read more)
Written on: 04/09/2012 by Aussiesylva (2 reviews written)
And now I do not want to travel with any other airline. Thai Airlines have the most comfortable seats in economy class I ever came across. Add the wonderful service by the nicest, elegant cabin crew. I admired them, during some 10 hours of Sydney-Bangkok flight they never seemed to take a minute rest. Their smiles extended all the way to their eyes, they were 100% there for their customers. The food was very enjoyable – I would say the best airline food ever. My reasons for not giving... (read more)
Written on: 02/07/2012 by savi18 (1 review written)
Have travelled from NZ to UK via Bangkok when on the flight to uk received our inflight meal which was Thai curry with duck, my wife advised me not to eat it as it was not cooked right,but i was hungry and had eaten the meal, 5 hours into the flight i had stomach cramps and managed to get the hotel where i starting having bad bowel movements,i have now been stuck in the hotel for 5 days and scared to go out, going to the doctors. (read more)
Written on: 19/02/2012 by Springhollow67 (1 review written)
Very long flight to and from Thailand, customer service is non existent. On the return journey there was so many people with injuries, me being one of them, they put me in the middle isle despite being strapped up on my right shoulder in between everyone, there is not enough room, despite being small at 5 ft 2, the woman next to me kept falling asleep on me, the chap behind had his feet on my bad shoulder. The food was terrible,the staff did not like the inconvenience of being asked... (read more)
Written on: 19/04/2011
Fantastic Airline! I did a back and forth journey from Athens to Sydney within month and loved it!When I got out of the plane I was not tired at all. The in-flight service was great, flight assistants were really helpful, always with smile on their face. On board entertainment was really good, yet I mostly used my laptop. Leg room was satisfactory, given that I was in economy class. Both the 777 and the A330 were really quiet and pleasant to travel in.
All in all, really pleased with THAI (read more)
Written on: 01/04/2011 by samstress (1 review written)
Just returned from a trip which involved 6 flights with Thai Airways, an they were really, really brilliant. I'd not been looking forward to the hassle etc of air travel but they did everything possible to make the trip comfortable and efficient. Really helpful, polite staff, no queues at check-in, no delays, and - bonus - really tasty food! (I had the oriental veggie option and loved all 8 of the meals I received). Altogether, brilliant! The only thing that wasn't enjoyable was having to... (read more)
Written on: 06/01/2011
Old airplane had no IFE for seats, just a horrible screen located 50m away from seat and delivering 10 years old world funniest videos. even China Eastern can do better. then Thai airways staff stole my
luggage at Bangkok during a connection to Samui. Worst is they deny any responsability, as they assume somebody took my luggage by mistake at arrival. this airline is a joke I still cannot understand why someone can recommend it. (read more)
Written on: 30/11/2010
Oh thanks God finally I found this site to explore what I have experienced with Thai Airways.
Returning was my worst nightmare after they refused us to sleep at the hotel because they wanted us to pay for the travel tax after returning from the hotel. we did not have any money with us so we did not have choice bt to stay at the airport lounge. my complain is why we have nt been infrmed by the the travel agent tht we have to pay travel whn we go out of the terminal. the worst thing is we... (read more)
Written on: 26/11/2010
Check in service was excellent - helpful and thoughtful. However, we had at least one "Miss Grumpy" as a stewardess who gave the impression the passengers were interupting her enjoyment of the flight. Requests for water or other drinks somehow got missed - not really acceptable when the flight was half full.
Food was an issue for some passengers - no fruit or alternatives were available for a lady whose requested gluten free meal was not available. Whilst alcoholic drinks were... (read more)
Written on: 30/10/2010
This was my first time flying with Thai Air and I was very excited as I'd heard that they were great, but also read online that they were not. So couldn't wait to see for myself. I have travelled extensively for the past 16 years and flown with many airlines and Thai Air is now up there in my top 3. We had a great flight, lots of leg room, excellent service - the hostess didn't pretend to ignore you when you requested service(which I have had a lot of on other airlines). The flight was... (read more)
Written on: 19/08/2010
Having read negative reviews on here I was worried about my flight with Thai (they had been fine when I last flew with them 5 years ago). Great flights. Much more leg room in economy than with other airlines and the drinks, they just keep on coming. Crew are very generous with the alcohol and they go up and down the cabin with water/orange/snacks etc for the entire flight. There is no personal entertainment but the drink/legroom make up for this. Just take films on your laptop/iphone and... (read more)
Written on: 15/08/2010
I have never had problems with Thai Airways. Checking in is efficient, flight always on time, customer service pleasant and very polite. The food is usually great. One of the best things about Thai Airways is Bangkok airport. This is the only airport I have come across that offers fully reclining leather seats for transit passengers. They are so comfortable, in fact, there is a risk of sleeping too well & missing your flight!
There are only few minor negatives, which are not enough to... (read more)
Written on: 31/07/2010
I don't understand most of the reviews. Thai Airways is a Top 5 airline in the world. Food is delicious, meals, drinks and alcohol is free + stewardess are amazing!
I always pick Thai before other airlines when the price is reasonnable.
Recommended! (read more)
Written on: 31/07/2010 by thechristoff (1 review written)
Terrible! Never again! NO inflight intertainment ~ The big screen was broken, and no inflight TV's at your seat! No saftey demonstration. We had a Mr. Bean as a steward who split juice over my laptop and we had to sit in it. Return flight, missed out our meal until we complained, and then out selection was not avalibile... Very dissapointing. (read more)
Written on: 20/06/2010
Don't skimp money on a long haul flight. It is worth paying money and getting decent customer service. Pathetic in-flight entertainment. A real shame. Sorry, no recommendation here. (read more)
Written on: 24/05/2010
Really disappointed - terrible food, not great service, 1 film on a large central screen for a 13 hour flight - seriously? Felt like I was travelling back in the 70's. I'm surprised that smoking wasn't allowed on the flight!! With service in Thailand normally the best in the world I was hoping for areally special flight for my first Thai Air flight but it was the worst I've had after several years of long haul flights. Would not fly with them again and would recommend for you to do the... (read more)
Written on: 27/04/2010
I was stranded in Bangkok due to the volcanic cloud - a situation that Thai handled appallingly. But even before I left home I tried to order a vegetarian meal online but couldn't, further research on their site and i was given a number in Thailand to call to book the meal. The plane was old, dirty and despite advertising in seat screens and wide range of inflight entertainment there was only the movie that we all had to watch from the old skool system. Once i realised my departure date... (read more)
Written on: 24/04/2010
Generally Thai Airways is good ... unless there is an ash cloud or any other sudden complications.
I am sitting, together with more then 1000 others, at Bangkok airport and can't fly back home since my flight got cancelled.
Thai has no idea how to deal with situations like now.
They ask you to come back in the morning, tell everyone something about a standby list, then tell you to come back again in noon time for the standby procedure. However, they provide a few seats, about 15-20 but they... (read more)
Written on: 22/04/2010
I have never had airline service like this before. The hospitality, cleanliness, and smoothness of operation were AMAZING. Also, I was blown away by the food service. I've only ever had cheap packets of pretzels on a flight that length with North American airlines. Thai Airways provided a full on meal for a short flight which was delicious.
Even the check-in had snacks. I would HIGHLY recommend Thai Airways. My friends and I couldn't shut up about how great they were. (read more)
Written on: 09/04/2010
I flied Thai Airways to Phuket, about a six hour flight. Arrived at the airport early in the morning, about 6am and was delighted by the staff at check in. Wait in the departure lounge at Perth, as most of us locals know is a boring experience, but cant blame the airline for that. The flight was slightly early (unlike a previous experience)and was greeted nicely as we boarded the aircraft. Staff were very nice to one of our younger travelling companions ( Age 9) and accpeted hand drawn... (read more)
Written on: 25/02/2010
January 30,2010 FRABKK: we arrived in proper time to learn, that the flight is delayed 2,5 hours for departure already. Qeue is 50 m long, only 1 desk opened for Economy passengers. No voucher for a snack, no excuse for delay.
Boeing 747 needs some overhoul, the lid of the oxygen mask compartment fixed with gaffa-tape. Hope, the engines are better.
Service very bad, not enough personnel for all pax. Food is aweful.
Written on: 18/02/2010
Flew as a recent hospital patient.No acknowledgement of doctors certificate or simple human compassion shown by uncaring, rude crew and check in staff. Meals 6 hours between and no water served. Wouldn't fly free with this bunch. (read more)
Written on: 18/01/2010
This is an airline with no regard for genuine passengers complaints, despite writing to the President and IATA
Booking return Business class to OZ, was a once in a life time expense but as elderly cancer patients we hoped it would ease the journey.
On The return 13.5 hour night flight from Bangkok my lie flat seat developed a fault and could not be adjusted, thus I spent the journey in extreme discomfort.
Thai's offer of compensation was an upgrade on a one way flight to Bangkok.
Even if... (read more)
Written on: 18/01/2010
NO inflight entertainment on an NINE hour flight....no movie (not even a cabin movie)! We had premium economy seats with all other airlines cept Thai and so we had been spoiled and I was looking forward to Thai because of good reviews. Well if we would have known there was nothing to do on the flight\, we wouldn've been prepared but in the past TEN years I have not had a flight without a movie or something. I had even packed work cos I was looking forward to a little light entertainment. ... (read more)
Written on: 09/01/2010
thai airways is the flight to go on when going thailand or anywhere in far east. they got great leg room space, im 6'2 and i had loads of space, great food that taste of something instead of pland and dry like normal airline food and great air service. cant really complain apart from the inflight enteratinment being on a big screen but not borthered bout that! its a night flight so dont matter you go 2 sleep or drink like i did lol
overall great airline! flight thai (read more)
Written on: 03/12/2009 by chiangmaigreg (1 review written)
I fly Thai airways whenever possible as I prefer flying direct.
I have always found the staff,both on the ground and in the air friendly and attentive.
As I boarded in london and was being directed to my seat in economy I jokingly suggested this was a mistake and surely I should be going in the opposite direction.
Once seated comfortably I settled down to await take off.
As we prepared to push back a member of the cabin crew came and took me forward to my business class seat.Nice.
Yes it... (read more)
Written on: 26/10/2009
This was the worst 2 business flights I have ever been on (London-Bangkok and return). The plane was in such a state inside that I spent the whole time thinking - please let them have spent the money on aircraft maintenance. Inedible food, the stewardess made a big show of putting the "tablecloth" on the table before serving the food - but there was an enormous hole in it - which matched the holes in the covers of the 4 seats that I could see! I think the business seat width (and I am not... (read more)
Written on: 19/10/2009
Flight clean, seats and legroom ok. checkin good. take off and landing very smooth. food terrible. drinks ok. air hostess- very rude. they cant follow a simple word and u cant pick up their pronunciation. blankets not available to all though the flight was not full. all in all I would avoid this airline if alternatives available. (read more)
Written on: 03/09/2009
Thai Airways International is not a good airline to fly with if you have teenage children who like their movies. We had seats at the rear of the plane, we could not see the screen! The seats are really cramped and if the person in front decides to be inconsiderate and fully recline their seat, then there is no room to move at all. Food was quite good, however despite several reminders regarding special meals, we still ended up without our requested meal on the way back to London. Staff... (read more)
Written on: 18/06/2009
I fly with thai airways and find that there service is top notch. The flights are on time, the staff helpful and pleasent. The food i find excellent, and you can have as many free drinks and snacks as you would like throughout your flight. I would not fly any other airline by choise. All for ther price of an economy seat !! (read more)
Written on: 16/04/2009
Thai Airways International is a good airline, really impressed. Although the plane was old; the food was good, entertainment was adequate. BUT the staff were excellent, really accomodating..... We changed seats just before takeoff, accomodated us during dinner. After dinner we were offered brandy in economy class! (read more)
Written on: 03/04/2009
Flew lhr to bkk with Thai Airways International flight on time, pleasant staff, good food. London to Bangkok March 14th 2009 - please get some new planes, in flight entertainment very poor. Flight on time and staff were pleasant and efficient. Would not fly with them again only due to age of aircraft. (read more)
Written on: 30/01/2009 by buttrush (1 review written)
Flew from Heathrow to Bangkok and it was the worst flight I have ever been on. There is no inflight entertainment, there was a tv that came down from the ceiling about 20 rows in front of us on the way out to Bangkok, but the only thing that came on were adverts of random Thai services and products. The food was not good (but not REALLY bad either). The planes were very old and uncomfortable. The whole experience was so bad, I will pay more in future if necessary NOT to go with Thai airways. (read more)
Written on: 25/11/2008
My experience with Thai Airways could not have been any worse. My JFK-BKK flight was cancelled without given me any notices. Thai Airways reroute me at the last minutes (2 days before my scheduled departure) to LAX-BKK flight TG795. Then when I arrived at the destination, Thai Airways informed me that they had lost my suitcases, and that the company would let me know when they find out when and where the suitcases are. The company had never once bother to call me to inform about the progress... (read more)
Written on: 19/11/2008
I fly on Thai Airways on November 16 TG 677. And the Boeing 747-400 does not have a Personal TV in every seat in Economy class. And Thai airways should make some changes in their Boeing 747-400 and have personal TV In Economy Class. (read more)
Written on: 23/06/2008
I really can not comment on the food or the quality of the airplane because this airline cancelled my flight three weeks before I planned to depart, You can image how angry I was when I received an email letting me know that the flight I booked 6 months prior was cancelled with only three weeks until I was scheduled to depart. When I called to try to find another route the woman I spoke with told me I was not accommodating because I told them I could not leave a day earlier. I did receive a... (read more)
Written on: 28/05/2008
Big comfortable seats, lovely on board service and plenty of drinks etc. No reason to fly any other airline because Thai Airways is great and you also get Thai orchids at the end of your journey! Bad point, could be more prompt (read more)
Written on: 23/05/2008 by thumper486 (1 review written)
March/April 2008 Jfk/Bkk/Kix Business Class. New York/Bangkok uneventful except vegetarian meal was inedible and the same meal served three times during flight. Crew very nice, beautiful new A345. I always have found the Thai Airways policy of a dark plane immediately after take-off (12 noon) strange but went to washroom to see out and amazing view of snow as we went north. Problems came when checking in for flight to Osaka. Showed business class check in agent (supervisor no less) Air... (read more)
Written on: 01/05/2008
I've used Thai airways 4 times in 2 months from rome to bgk-perth syd\bgk and I've always have good experiences. All the flights were on time, they were smooth and flight crew was kind. The planes from bgk to Perth and syd to bgk were new with excellent on flight entertainment, the flight from Rome to bgk was not that new, but very comfortable with extra space for the legs (I'm 1.90 cm...) so pity for bad on flight entertainment but of course i prefer extra space for a 9hrs flight. Thai has... (read more)
Written on: 24/03/2008 by cjcymru (1 review written)
I flew from Heathrow to Phuket on a return flight, going over the staff weren't very helpful and I was amazed to find that on a 12hour flight in this day and age there was only one big screen at the front of the plane although we did have a tv guide to show us all the films and programmes we could have watched if we had been on one of the newer or more updated planes!
When asking the air stewardesses anything I found them very unhelpful although on the return flight they were far more... (read more)
Written on: 18/03/2008 by skyrider007 (3 reviews written)
I've recently flew TG in C from LHR-BKK (night flight) and would like to report what I've experienced
I checked in 4 hours before departure at the dedicated business class counter (there were two and I didn't have to queue). TG use SAS staff for ground handling, they're friendly and efficient. My request for seat 16A (exit-row, upper deck) was granted. My luggage was 5 kilo over limit and I was not charged, the lady didn't even say anything.
LHR T3 have fast track security lane... (read more)