Written on: 05/07/2012
The high expectations we expected from this restaurant was sadly not met, whilst the food was very good, and as the menu states '' the chef is an artist'' the service was very slow and the was little to no ambiance. The decor was homely however the glass tables made you feel on edge, and the fine dining cutlery was not necessary. The waitress was pleasent however it was quite enfuriating having to wait a long time for the bill whilst she had a conversation in Italian with some other patrons.... (read more)
Written on: 10/06/2012
We found Umberto's, which I would still call a "gem", about three months ago. We only visit at lunchtime when the reataurant is quieter, so the still considerable wait for our usually quite delicious food is tolerable - just. I have often wondered how they cope in the busy evenings as Umberto is only assisted then by one other chef in a tiny kitchen as I understand it. The house wine is pretty dire and the wine list seems to us very pricey for a small restaurant - so we limit ourselves to... (read more)
Written on: 19/05/2012
I cannot understand the previous comments left, the food and service are excellent, the prices very competitive. Where else can you get food cooked to order, chop and change different pasta with different sauces all cooked to perfection. I am NEVER dissapointed and can taste the food even before I eat it, and as for the tap water this is simply not true, Umberto's served tap water to us when asked, but anyone that has ever been to Italy knows that the Italians always have a bottle of water... (read more)
Written on: 17/02/2012
We eat here pretty much every weekend - sometimes even twice a weekend, and have been doing so for well over a year. Neither we nor any of our friends have ever been disappointed with the service or the food, and always come away full and satisfied. I usually have a pasta dish and/or a pizza and both are always beautiful. My only small suggestion would be to soften the atmosphere slightly - a few more candles etc. Otherwise, a great restaurant, great food. Hopefully like this forever! (read more)
Written on: 27/11/2011
My partner is Italian and we often choose to eat out in Italian restaurants so he can feel more at home. One night we decided to try Umberto's as the menu looked quite promising. We were greeted by a rather unpleasant smell of some sort of a disinfectant but we chose to ignore it - perhaps we shouldn't have. Or perhaps they should have used more of it in the toilets which were rather smelly. The food turned out to be pretty average (not the promised "slice of Italy") and the portions were... (read more)
Written on: 13/03/2011
We have just had an evening at Umbertos Norwich and were totally disappointed. We ordered starters of Garlic bread with cheese and there was no sign of any cheese. We queried this and were told there was a sprinkling of parmesan cheese on the bread, sorry but I hate parmesan cheese and can smeel it a mile away - there was no cheese on the garlic bread. Main courses. to be fair the lasagne was good but very small portions for the price. 1 member of the party had spagetti tubes with no sauce... (read more)
Written on: 14/05/2010
Use are so short of good restaurants in Norfolk. I have always believed the public get the restaurents they deserve. You will have to wait at Umbertos as you meal will be freshly cooked, delicious and very genuinely Italian (not just Italian style),. Unfortunately most reviews in the Norfolk area say more about the reviewer than the restaurant! Most Norfolk people want a plate of rubbish piled high, for as little as possible and in 5 minutes flat. So that's what they get most of the time. (read more)
Written on: 05/05/2010
On special occasions and when we fancy good quality Italian food my only choice in Norwich is Umberto's.
Good quality food is hard to come by in Norwich as most of the locals seem to judge a good restaurant by the quantity and not the quality of their meal.
For the discerning lover of good food this restaurant is my first choice.
Umberto regularly travels to Italy and returns with delicacies not available in this country also, he prepares the ingredients personally and sun-dry's he's own... (read more)
Written on: 30/03/2010
I usually love Italian food but Umbertos was totally disappointing, the starter tasted weird and the main course was bland. The service was really bad and one of the waitresses was really rude and unhelpful, it certainly wasn't service with a smile. I wasn't impressed and won't be going again. (read more)
Written on: 23/03/2010
8 of had a meal on Saturday 27th March. The table was pre-booked. We didnt order any starters yet had to wait for more than an hour for the mains. There was no communication let alone an apology from staff. When we asked why it was taking so long, we were told that we had all ordered pizzas (it is an Italian!!) and there was only one pizza oven?? We asked for a round of drinks on the house; the waitress at first didnt understand our request, she then said she would speak to the manager;... (read more)
Written on: 21/03/2010
The food is excellent,Umberto is a tad moody, but the main objection is the refusal to serve tap water.This has been reported several times,but clearly has no effect.
In these days, when we are being encouraged not to drink bottled water, Umberto needs to drag himself into the 21st century, and consider environmental issues. Also, if someone is paying an average of £20 per head, it is rather insulting to refuse tap water, especially since most people would refuse a bottle anyway, on... (read more)
Written on: 03/03/2010
Terrible service, waitress wouldnt serve water in a jug claiming they only sell bottled water, when questioned she explained that when you own the restaurant you can do what you want! Our table was booked but not ready when we arrived. Food was good but evening spoilt by a lack of understanding of what a customer is. Half expected Basil Fawlty to jump out and hit one of the waiters, they could have benefited from a good beating! (read more)
Written on: 25/01/2010
As visitors to Norwich \i tried Umbertos as I wanted to eat Italien. We booked a table for 9:15 and arrived on time but table was not ready. When ordering we requested wine and a jug of water only to be told no tap water available! Only bottled water. The waitress explained that when you own the restaurant you can do what you want. I think she may have been the owners wife. Most likely needs a good seeing to. We were also asked why we were eating so late! Generally service was very poor and... (read more)
Written on: 24/11/2009
Would we recommend this restaurant to a friend? Emphatically no, for one simple reason, that they do not serve tap water. When we asked why, we were told that 'the water in Norfolk is very bad,you know, full of limescale and we wouldn't want to poison anyone'! A ridiculous excuse and our request was ungraciously handled. They need to realise that times have changed and that the customer is sometimes right! (read more)
Written on: 07/11/2009
It was our first time at umbertos and it will be our last.
The waitress was brusk and curt, when i asked for a jug of tap water she said they only provide bottled water. The wine we had was thin and tasteless and she also seated us in the window with a board across it so couldnt see out and it felt very hemmed in.
Overall a pretty negative experience which i feel could have been prevented with a cuteous waitress and better seating arrangements. (read more)
Written on: 12/10/2009
I went here for a 65th birthday meal on a Saturday night.
Service: OK and attentive, although don't recall coming over and asking if everything was ok. Also, if we wanted any pepper which for an Italian is very strange.
Presentation: The resertaunt could do with a facelift, saying it has a retro feel would be diplomatic.
Food: I enjoyed the food but thought it pretty average in comparisons to many other italian resteraunts given the cost (Which still though isn't excessive).
Drink: Wine... (read more)
Written on: 13/07/2009
The good quality food did not make up for the appalling service.
We booked a table for 7.30 pm and were served the main course at around 9pm. A simple request for a jug of iced water was refused by a grumpy old waiter who had all sorts of ridiculous excuses for the slowness of service.
There maybe some favoured customers who get treated well but this is no way to run a restaurant.
Fortunately there is no shortage of good quality Italian food available in Norwich so there will be no need to... (read more)
Written on: 15/01/2009 by krustovsky
Friendly service, cosy resteraunt with excellent food. Have been dining here on special occasions for nearly 10 years and have NEVER had anything to complain about. Always happy to book here as we know that the food is real italian food with no added flavours, what you order is what you get. Mr umberto knows our faces and will always welcome us in a friendly manner when we arrive and bid us goodnight when leaving, I can not understand the negative comments left on here, those people must not... (read more)
Written on: 14/12/2008 by buffyvampire
I've been going to Umberto's for 12 years, its like a little Italian oasis in the middle of Norwich. the restaurant makes you feel like you are sitting in a restaurant in Italy. The food is even better cooked by Umberto himself! You will find it criminal to pay for food anywhere else after tasting this food. 10 out of 10 and easily Norwich's best food.
You haven't tasted Italian food until you've been here.
Try the pizza bianca... (read more)
Written on: 29/12/2007 by Michael Iakovidis (2 reviews written)
I would recommend Umberto's in Norwich to anyone who wanted to try the specific taste of Umberto's cuisine, but not for the overall quality of the restaurant.
Umberto's restaurant should emphasise in the future more on customer service (changing the old-fashioned music, redecorating the interior design etc.).
Anyway, we have seen only couples of 40+ and maybe this could be in accordance with the abovementioned.
Overall, good. (read more)
Written on: 20/04/2007 by ajg90 (1 review written)
Several people have recommended this Italian restaurant to us, and having noticed that it is very often busy, we decided to give it a go.
Inside and outside, Umberto's restaurant in Norwich looks like it has not changed since 1980. Neither has the long menu, which is filled with the same unimaginative dishes that you have had at every run-of-the-mill Italian restaurant since 1980, nor the curt service.
The old waiter welcomed us to the restaurant and set the tone for the evening's service... (read more)
Written on: 07/07/2006 by phuio (2 reviews written)
Unfortunately, the slowness of service and appalling attitude to a simple request for a glass of tap water from the staff at Umberto's Italian restaurant in Norwich meant we moved on to a different restaurant for dessert. (read more)
Written on: 22/09/2004 by Andrew002 (3 reviews written)
I've been going to Umberto's for years and have never come close to having an average meal - it's always first class. Umberto (owner/chef) oversees every meal that comes out of the kitchen ensuring the highest of standards. The restaurant gets busy later in the evenings, so go early - you'll need the extra time to read through the extensive menu. (read more)
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