Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.9 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

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Nova Car Hire - www.novacarhire.com

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Latest Reviews

★★★★★

“good services when I take and return the car. Clear...”

Written on: 21/08/2014 by augkclee (1 review written)

good services when I take and return the car. Clear information about the condition of the car, especially the minor damage on the car… Read Full Review

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★★★★☆

“Enterprise Was a breeze to deal with”

Written on: 21/08/2014

Our car rental, an automatic full size car, was available at the time and place required and the service was straight forward. The Enterprise staff were wonderful from start to finish… Read Full Review

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★☆☆☆☆

“overcharged”

Written on: 19/08/2014 by stelladann28 (1 review written)

had a quote for £63.09.WHEN WE RETUNED THE CAR WE ASKED FOR A BREAK DOWN OF THE BILL AS WE SAW WE HAD BEEN CHARGED FOR EXTRA INSURANCE WHICH WE NEVER ASKED FOR. NEVER TOLD US THE EXTRA NAME DRIVE WAS A PER DAY CHARGE. WHEN WE COMPLAINED THEY DID NOT WONT TO KNOW AND TOLD US TO PHONE CUSTOMER SERVICES. PHONED THEM. WAS ON THE PHONE FOR 20MINS AND NEVER GOT A PERSON TO SPEAK TO US, THEN THEY TOOK QUITE A LOT OF MONEY FROM OUR CREDIT CARD. WE HAVE NOW PUT THE AMOUNT IN DISPUT FOR THE CREDIT… Read Full Review

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★★★★☆

“Car Hire at Dublin Airport”

Written on: 19/08/2014 by TyreseHickey57 (1 review written)

Very happy with the car and service received at the Airport. Also on return the transaction was smooth and I was away in less then I/2 hr from exiting the Terminal… Read Full Review

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★☆☆☆☆

“not budget car hire”

Written on: 19/08/2014 by GregoryMaurer381 (1 review written)

We arrived to pick up our car, only to be told that we couldn't get it because I had put my husbands name down as main driver and I was the only one with a criedit car to pay for car. So in total the car should have cost us 120 for 6 days including a child car seat, but it then cost us 210, because i had to pay a charge for my husband not having a credit card ( £90) not budget cars at all we wont be booking again and I would be careful if you do book, because no doubt they will try and get… Read Full Review

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★★☆☆☆

“Not the best experience for our first car rental.”

Written on: 19/08/2014 by Spark13 (1 review written)

We rented a car from Nova, thinking that it was a great price for a 1 day rental, even though at the time we took out the additional Excess Insurance at a cost of £7.50, when we arrived at the Budget desk to collect the car we were told that they needed a credit card to hold £850 excess charge incase the car was damaged on return or pay an additional charge of £13 for Excess Insurance, when I explained that I had already taken out the additional insurance we were told that this wouldnt… Read Full Review

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★★★★★

“Best Hire Site for Hiring a Car”

Written on: 18/08/2014 by SaigeLarson465 (1 review written)

We were very pleased to discover your internet site. It is very well set out and we were able to hire the car we wanted at the best possible rate. Confirmation and followup was excellent. The car was ready for us at the time specified and in excellent order inside and out. We would have no hesitation in using your services again. There was nothing to complain about. Thank you… Read Full Review

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★★★★☆

“Great service in Barcelona”

Written on: 16/08/2014

Rented a VW Polo from Centauro at Barcelona airport using Nova website. Centauro gave good customer service (friendly staff, short queue) and car was what we hoped for (full working order, clean). Minibus transfer from airport and back to airport worked well. Centauro's service helped to make a happy holiday. No complaints. Deposit was authorised against credit card, but not charged, so car return was quick. Fuel return empty option worked well, helped by range estimate on car computer. Many… Read Full Review

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★★★★☆

“Worked like clockwork”

Written on: 15/08/2014 by KarleyDoyle163 (1 review written)

Needed car big enough for a family of four adults plus luggage. Website was fairly helpful. Booked online. Collecting car at Ancona Airport was simplicity itself: desk was easy to locate and paperwork was straightforward. The return was even smoother and very quick. Car itself (a Citroen C4? Picasso) was ideal - plenty of room, good condition, a joy to drive (once I'd learned some of the more unusual features like keyless ignition, no conventional handbrake etc.) Only later discovered the car… Read Full Review

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★★★★☆

“On arrival at Avignon TVG there was a huge queue at...”

Written on: 12/08/2014 by ChadWhitaker428 (1 review written)

On arrival at Avignon TVG there was a huge queue at the Sixt Desk. However the staff were extremely efficient and we were handed over the keys to a Fiat 500 quickly. The car was clean and had a full tank of petrol. We returned the car to the station at the end of our holiday. We were a little concerned that the key safe was locked at 7.30 in the morning,but having gone to the station cafe for coffee, I returned to Sixt and gave back the keys with only 10 minutes to get on the train back to… Read Full Review

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★☆☆☆☆

“Named Driver Problem”

Written on: 11/08/2014 by JoeRodway (1 review written)

I hired the car in good faith expecting to include my father as a named driver. It cost me an extra 25 euros. My father was already at the holiday destination and I did not have his driving licence details with me at the time of collecting the car. My father was therefore not a named driver yet the extra money I paid was not refunded. I will appreciate receiving this funding in the post as soon as possible please. If I receive the extra funding, I will be pleased to rate as fantastic and also… Read Full Review

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★★★★★

“Easy Pick up!”

Written on: 11/08/2014 by Holland356 (1 review written)

Easiest car hire we have ever experienced. Wondered across to the car park to find a well presented, uniformed lady operating out the back of a van!! Our car was ready and waiting, everything was explained in detail and literally 15 minutes later, we were on the road! No queues or delays which really gave us a great start to our holiday. On the way back, we dropped the car off in the car park & deposited the keys in a letter box in the back of the van. Again, hassle free… Read Full Review

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★★☆☆☆

“please add the fees”

Written on: 11/08/2014 by aqBenton186 (1 review written)

I don't like the way they show the price: not adding the fees of the rental company. And they use acronyms that the rental company use to their convenience: Ford Fiesta+EBMN=Kia citigo. So they change the car to a really small one. And our back still remember that. For the other hand, the excess insurance Nova offer is cheaper that the final rental company. … Read Full Review

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★★★★★

“great value car hire”

Written on: 10/08/2014 by Riley4 (1 review written)

The whole experience was great from start to finish. We requested a pick up from our hotel to the Car Care Centre the day before our hire. He was ready and waiting for us, picked up a couple of more customers and quickly took us to Car Car Centre. It took about 20 mins to register at desk because of the other customers but the agent programmed the GPS for us and we were quickly on our way. Will definately use Nova again. I nearly gave up hiring a car because of price until I saw the price of… Read Full Review

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★★★★★

“Great experience with Nova”

Written on: 10/08/2014

This is the second time that I used the services of Nova Hire. This time it was a hire at Europcar. In average the prices in my opinion are lower than renting the car directly from the car rental. All elements described on the webpage corresponded to reality. The service at the car rental was good, I received the confirmation from Nova Car Hire in time. One thing that is mentioned on the website and that customers have to be careful with is that you don't have a a booking confirmed as long as… Read Full Review

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★★★★★

“Great customer service”

Written on: 09/08/2014

Pick up Markaska, return to Split. Nova could not have been more helpful, friendly and accommodating. Felt we got personal service. The car was as expected, the driver who dropped off the car was flexible and professional… Read Full Review

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★★★☆☆

“check the company who Nova choose for you”

Written on: 08/08/2014 by petemccartney (2 reviews written)

I like Nova , i've used them a lot for the past few years and i'm using them again. But, Nova are just agents the car you get is from another company and they can be difficult. I got Air Auto in Portugal this year from a booth in the car park with a big cue, They didn't offer me tyre cover and I got a blow out which they said i would not be charged for . Then I got home and they chaged me 130 euros. Seems there is nothing Nova can do about that… Read Full Review

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★★★★☆

“Good experience on whole ”

Written on: 08/08/2014

Car provided by Citer, Marseille airport. Car exactly as promised. Only slight problem was that the 2 likely lads serving us were having a heated private conversation during the whole transaction and did not ask us to check the car for damage on receipt. At our first stop (thankfully not far away) we noticed a number of dents and marks but sheet was marked up as no damage. Tried to call a number of times with no luck. So drove back to airport. Glad we did as the manager, who was on duty by… Read Full Review

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★★★★★

“Kent and Sussex, from London Stansted.”

Written on: 07/08/2014 by LinaBradford (1 review written)

My first encounter with Nova was 6 years ago, via a recommendation from a friend. Compared with the "big names" in the car rental game, which I had used previously, Nova's network of companies have always delivered better value and better service. I have rented cars many times from Rome's Fiumicino airport and 3 times over the past few years on short trips to the UK. My most recent experience was last week, when I collected a car from London Stansted's Alamo desk. From handing over my… Read Full Review

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★★★★☆

“Car quality excellent”

Written on: 07/08/2014 by MarceloLoomis270 (1 review written)

Excellent value in performance and price . Great milage too; a Hyundai… Read Full Review

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