Nova Rent a Car Reviews
Latest Reviews
★★★★★
“Best Hire Rentals”
Written on: 23/05/2013 by Dam70
Very fast and efficent service. Prompt email replies to queries. Prompt confirmation of booking with easy to follow instructions of payment and collection of vehicle. We even received an upgrade when reached the airport to a great modern car. Recommend to everyone. (read more)
★★★★★
“Always look at Nova before renting.a car.. ”
Written on: 23/05/2013 by Walterdv (1 review written)
Best rent a car company for rentings all over the world. I already had more than 10 times a car booked by nova , never had problems. Price almost always the best on the web. Good website, no hidden costs. Next time NOVA again. (read more)
★★★★☆
“Great deal, good car, very friendly service!”
Written on: 23/05/2013 by krystalpower2112
We hired a car through Nova on our honeymoon in April 2013. The staff member on arrival at Auckland airport was very friendly and helpful, she provided ample information and went through all the details of the car with us. We had a slight mix-up or miscommunication with the company where a holding fee was going to be 'frozen' on our credit card until the car was returned, we weren't aware of this prior to picking up the vehicle. Once we returned the vehicle we discussed this with the staff... (read more)
★★★★★
“Nova Car Hire Best Ever”
Written on: 22/05/2013
We have been renting from Nova Car Hire for the last 8 years. Their rates are always the best. I know this because I always compare NCH rates with the individual rental car agencies. NCH includes more insurance than any of the other agencies and includes the second driver FREE! this is a great value. NCH gives you a variety of places to pick up the car and to drop off. I tel anyone I meet that is traveling to Europe to check,out NCH before they select a rental car. (read more)
★★★★★
“Good ”
Written on: 22/05/2013
I particularly liked booking through this firm as the information and what was included in the price was very clear. Most sites try to hide the additional insurance cost that you get stung with when you pick the car up. With this site, it was very clear that fully inclusive, meant fully inclusive. (read more)
★★★★☆
“Hassle free”
Written on: 22/05/2013 by Th24 (1 review written)
Hassle free service easy transaction. (read more)
Wp18793's Response to Th24's Review
Written on: 22/05/2013
Agree with your rating, similar experience to mine.
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★★★☆☆
“Misleading”
Written on: 22/05/2013 by NewWormer
I was recommended this firm by the hotel where we were staying - I called them up to find out about terms and specifically mentioned that i did not want to pay additional costs for extra insurance or be quizzed about this whe i collected the car. I had a quote emailed and paid the money due & guess what hen we went to the deak the clerk recommended that I need other insurances and was not covered for the excess - fuss that I had stated we wanted to avoid - she said she gets this all the... (read more)
★★★★★
“excellent. took back car 1 day early and there was no...”
Written on: 22/05/2013
excellent. took back car 1 day early and there was no problem, received refund. (read more)
Whymehelp's Comment
Written on: 22/05/2013
NOT HAPPY AT ALL NO ONE TURNED UP AT DROP OFF AT 4AM FEMALE & DISABLED ON MY OWN AT THAT TIME OF DAY WAS TOLD £30 DROP OFF FEE BUT IN THE OFFICE £50 WAS TAKEN FROM ME JUST TO LEAVE CAR IN A CAR PARK WITH KEYS IN THE BOOT DID NOT REALISE THE MONEY L PAID UPFRONT WAS NOVA'S & NOT PART OF THE CAR FEE WOULD L USE THEM AGAIN NEVER WOULD L RECAMEND THEM THIS IS NOT MY FIRST OR LAST HIRED CAR & NEVER EVER HAVE L HAD TO PAY TO DROP A CAR OFF IN A CAR PARK & PUT THE KEYS IN THE BOOT STILL NO ANSER AS OF YET FROM THEM
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★★☆☆☆
“Watch out for the hidden Extras”
Written on: 21/05/2013
We purchased CDW insurance cover as recomended from Nova for £37.50 which was not accepted by the car hire company Locauto in Naples. We had to buy more CDW for €90 bringing what had been a reasonably priced deal to become very expensive at £50 a day. The woman on the desk at Locauto was rude and dismissive. Our whole Nova experience was unsatisfying. We will not use them again nor recommend them. (read more)
★★★☆☆
“Can not call it smooth operation”
Written on: 20/05/2013
When we arrived at our holiday destination for next 2 weeks at 9 P. M. i had to call for the shuttle bus as the rental location was about 12 kilometers from airport, not 7 as advertised. The guy on the phone said he has no booking with my name. There was contact details of Nova, my broker on the voucher so no chance to call. It took few attempts and at least an hour to ring and we got the shuttle . The receptionist told we were lucky it was not peak season and he had car available. I... (read more)
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Showing 1 - 10 of 736 Reviews
★★★★★
“Great value for money”
Written on: 20/05/2013 by DickCuttle (1 review written)
All was excellent, and the staff VERY helpful with my new GPS that needed to be reset to work properly. However, I was surprised that I was neither supplied with nor offered for purchase a book such as the AA guide to Ireland. I have had this service in other countries, and it really makes a difference. (read more)
★★★★★
“Great savings on a good car”
Written on: 20/05/2013 by Steve1255 (1 review written)
I booked a compact Automatic for our drive through Austria. I colected the car from Innsbruck and dropped in Vienna. The directions to the depot in Vienna where easy to follow I highly recommend taking or hiring a GPS (save your relationship) Also check the car over BEFORE you leave. I had a few scratches on my car but, luckly there was no major problem Nova were well cheaper than any other company and the car was as requested. Just what you need on holiday. No surprises. Great service Nova (read more)
★★★★☆
“Good service”
Written on: 20/05/2013
I booked the car online and was offered a good price for 5 days in Ireland. The car had some minor issues, but they were the responsibility of Budget, not Nova. However, one thing I have unclear and I would appreciate an answer on it. I remember (maybe incorrectly), that when booking I read that the fee was also including the M50 toll and that I didn't have to pay anything for it. However, when collecting the car at the Budget counter I was told it it not so and I did have to pay it myself.... (read more)
★★★★★
“Nova car rental at Bordeaux (Merignan) airport”
Written on: 17/05/2013 by irnbru76 (1 review written)
Very friendly and welcoming service from the young man at the desk then equally friendly service from the young lady at the pickup point which is located mere steps away from the arrivals door. The car was a Hyundai i30 Bluedrive. We were most impressed by this car. As well as being immaculately clean we were further impressed by its completely meagre appetite for diesel. I would buy one of these now!!! There is nothing I can fault this car hire on at all. (read more)
★★★★★
“Picked car up at airport in Copenhagen on a Sunday...”
Written on: 16/05/2013 by aarhus (1 review written)
Picked car up at airport in Copenhagen on a Sunday 9:00 AM. Friendly smiling service, free upgrade, great car. Finn Jensen (read more)
★★★☆☆
“An experience of two halves”
Written on: 16/05/2013
Cape Town airport, just great helpful people. Right car on time, pleasure to deal with. Nelspruit Int Airport (MPL) Just totally hopless. The car was not the one we had specified on the booking sheet - but same group smaller and deterioating . Indoor lights did not work, car was shabby. With the promise of another car we set off with the agreement they would meet us the next morning at an agreed place. New cars were coming up from Joburg over night.Next day we phoned-car was on its way and... (read more)
★★★★☆
“no hassle”
Written on: 16/05/2013
used nova; which went thru europa for the car. everything as expected. pick up car at rome airport; great help from europa desk; when cigar lighter plug doesn't work; helped figure out problem; replaced fuse. (read more)
★☆☆☆☆
“A truly terrible service”
Written on: 15/05/2013
I would like to make an official complaint and have my booking fee refunded in FULL. I used your service to book a car rental for my recent trip to South Africa. When I arrived at the selected company, ‘First Car South Africa’ after a very long flight, the company demanded a further R11000 from me as a deposit. This was NOT mentioned at any stage of the booking process and turned what was considered a fair rental deal into an unaffordable nightmare. Suffice to say, I couldn’t... (read more)
★★★★☆
“Decent service”
Written on: 15/05/2013
We booked with short notice (4 days) and still got a decent price. Booking process was simple and car rental company on other side were fully aware of our booking etc. No hassle with the car or anything. (read more)
★★★★★
“Give this company a try next time you rent a car!”
Written on: 14/05/2013 by glscholes (1 review written)
We came across Nova while searching the internet for a car rental company in South Africa and they provided not only the best prices, but also tailored the deal to our requirements. We paid a tiny deposit to secure the car, the balance paid at the rental agency. The rental agency was ready for us on arrival, the car was clean and nearly brand new. The return was flawless apart from a minor discrepancy with the fuel, we were invoiced for an extra 2.5 litres after filling up less than a KM... (read more)
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Showing 11 - 20 of 736 Reviews
★★★★☆
“New car, fast service, a little fault at the end”
Written on: 14/05/2013
Car was new and ready for service. Staff was friendly and made things easy. Only a little fault: the car was returned with the tank not filled and I was charged 20 RM for the filling up of the tank (reasonable price),...no receipt, no mention of this expenditure in the final bill or in the final statement (should be different). (read more)
★★★★☆
“Our Car Hire Experience”
Written on: 14/05/2013 by superpot (1 review written)
Our car hire experience was excellent. All was as described and the Sixt staff were very pleasant and professional towards us. The car was like new , clean and booster seat supplied as requested. We would not hesitate in using the service again. Best regards, Jeff (read more)
★★★☆☆
“It was ok”
Written on: 13/05/2013 by ynwa1981 (1 review written)
Process of booking - Good/clear and simple On arrival - Prompt pick up/clean vehicle provided and explanation given of payment etc. Was surprised that you pay for the full tank of petrol and return it empty. I prefer the standard fill up what you use method. Be aware if you pay for childrens car seats - The quality is poor and I was charged £70 for dirty (stored in the side room of a barn) cheap seats that Halfords now refuse to fit on safety grounds. I would never book again for this reason. (read more)
★★★★☆
“Nova Voucher Error”
Written on: 13/05/2013 by matt2172 (1 review written)
On arrival at Cape Town airport, the booking was made but at the wrong rates and KM allowances. This in turn affected the deposit required etc which luckily I had proof of the payment with me and the documents of the choices I had selected. Europcar was great but had to phone the head office to have the system correct accordingly which would take 24 hours to reset. Nevertheless I was offered an upgrade on my vehicle which was great and would really recommend both to any of my friends and... (read more)
★★★★★
“Could not fault the service we received”
Written on: 13/05/2013
Recently hired a Citroen C1 from the Avignon TGV office. Both the car and the friendly efficient service we received were excellent. Although our French is pretty good the two staff members we dealt with spoke perfect English which simplified the admin process considerably. We'd certainly use Nova again. (read more)
★★★★★
“Nova great, but Budget pretty awful”
Written on: 13/05/2013 by AnnLL
I've found the Nova service very good, and reasonable. But a couple of the rental companies they use are not too great! Enterprise: wonderful service, very pleasant people working at all places I've used. Choice of cars, usually. Budget: Outrageously high block on credit card just in case of damage, rude staff, no choice of cars, and the car I had was rattly Green Motion: car ok, but horrible people Nova have the power to influence these things! (read more)
★★★★★
“Worked like a charm!”
Written on: 12/05/2013 by nancykinz
Just back from our 2.5 weeks in Ireland and the car rental deal went very well. Had just one little "incident" on the first day, a result of getting used to driving on the "wrong" side, on-coming traffic, a curve, and the sign warning me that there was an obstruction having been run over by a previous driver; the tire (or tyre, I should say) was more than punctured. I contacted Europcar (the actual rental agency; Nova is the agency finder) and within an hour and a half we were back on our... (read more)
★★★★★
“Excellent Service”
Written on: 12/05/2013 by Audi99 (1 review written)
Everything was as I booked it online and I was given a choice of another car when we arrived at no extra charge. There was excellent service from Europcar staff. My American Express would not work so staff helped me make a call to Canada so I could talk to someone to correct the problem. I will always use Nova for booking my rental cars (read more)
★★☆☆☆
“Did not get what I had book with a lot of hidden cost”
Written on: 11/05/2013
Going on long severs leave for the 1st time in 25 year with all booking done We get there and we don't get the car we had booked and the total cost is not the same with a holding deposed of R9000 which is a1st for me which I still have not got back after 7 days which should have been 4 and a few call with no help (read more)
★★★★★
“Budget Car Hire - TOPS!”
Written on: 09/05/2013 by SwissMichelle
Again, excellent service from Budget at Dublin Airport. Rented twice in 2 weeks and my only criticism was on May 1st - when it didn't go all so according to plan. Waiting ages for shuttle bus and as usual the GERMANS jumped the queue and popped on the shuttle ahead of those of us who had waited 25mins and they had waited 3!! then again down at the depot, the waiting was unreal, but this has never happened before to me. The staff were polite, efficient and very friendly, even though they... (read more)
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Showing 21 - 30 of 736 Reviews
★★★★☆
“Dusseldorf car hire through Nova”
Written on: 09/05/2013
Booked a car through Nova (again) for collection at Dusseldorf- collected from the Dollar/Thrifty site, couldnt have been easier. My only criticism was I probably chose a higher catagory than I needed, because the price was competative, but that was my fault not theirs. I like the fact that you can book CDW insurance separate, and whilst still relatively expensive, it does give peice of mind. (read more)
★★★☆☆
“disapppointing.”
Written on: 09/05/2013 by kererujude (1 review written)
We followed all instructions to find the Red spot car hire centre.....when we arrived we walked with all our bags from one terminal to the next (as advised on booking form) only to find the red spot centre unattended. So we trudged all the way back until we found another redspot centre. The ladies at the desk were very unhelpful...not rude, but really couldnt care...They stated we didnt hire the car from them....it was through Nova....so therefore it wasnt their problem that we couldnt... (read more)
★★★★★
“Great experience - good car and service”
Written on: 08/05/2013 by gmigmi (1 review written)
I used novacar to book car rental on my last trip to the usa, the price was good and the main reason I used novacar over other sites was the point that I saw the car company I will be getting in advance, so i could avoid companys with bad feedback. I picked up car at jfk airport at national car rental process was swift agents were friendly, since i booked with nova car i had all insurance included in price so no extra charges (except for easy pass unit to pay tolls that was basically... (read more)
★★★☆☆
“Nova itself was ok, but the car company they used ........”
Written on: 08/05/2013
I would not have a complain about Nova care hire. but since they are responsible for the car I get, and the company they use, well, then they are responsible in my eyes 1. got super dirty car, and was told that was the only automatic (take it or leave it situation) 2. got a GPS from rental company, which was missing the holder. so we had to hold it for 4 days!!! When I called the guy from the rental location an hour later after I picked up the car and GPS, he said he had it in the... (read more)
★★★☆☆
“Faro Portugal”
Written on: 07/05/2013 by tom13l (1 review written)
Cannot fault the actual car hire process but,I must fault the lack of information with regard to toll charges and how to pay them,information from Air Autos was of no help,we were told that if we went above the Algarve there would be manned booths,and,we could pay as we go NOT TRUE you need a ticket,and no information as to where to purchase,so we ended up in a toll booth with no way out,and had to pay 40 euro 90 cents,and this was on top of 20 euros paid to Air Autos to cover the Algarve... (read more)
★★★★☆
“Efficient and friendly service”
Written on: 07/05/2013
Booking through Nova was very quick and easy. On arrival at the airport our car was upgraded, which was a nice surprise. The car was clean and well maintained. I would definitely use Nova Rent a Car again. (read more)
★★★★☆
“Good value, clean car and good service”
Written on: 07/05/2013 by HarryTWM (1 review written)
The day rate was good, which was what i was after, the car was clean and new, although i had to change due to a potential problem with an errant warning light. Changed without any fuss. The only downside was that upon arrival, and at return, it took some time to process me. The team were helpful, but too few in number. Then again, a bigger staff base would have meant more overhead and higher rates I expect. Can't have your cake and eat it too. Overall I was pleased with my experience and... (read more)
★★★★☆
“Good efficient service”
Written on: 07/05/2013
Rented for two weeks in order to tour Malaysia-car was ready in good condition and staff in JB were friendly, helpful and efficient, ensuring a fantastic holiday for the family. (read more)
★★★★☆
“Clear, Competitive, Straightforward”
Written on: 05/05/2013 by Kamenjak (2 reviews written)
I rented a car from Midlands airport in April 2013. Nova gave me the best deal and I chose it because it showed which rental company I would be treating with (Alamo in my case) and if the pickup location is on airport site, which is not always the case. (read more)
★★★★★
“Very professional car hire”
Written on: 04/05/2013
I am very happy of the new car a booked through Nova and had it for a whole day in Rome. The Nova is a very professional and fast car hire with a good contact. I could take a car at Roma Termini Station and leave it at Fiumicino airport without extra charge. (read more)
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Showing 31 - 40 of 736 Reviews
★★★★★
“Helpful welcome at Belfast International Airport. ...”
Written on: 04/05/2013 by tutorsworldwide (1 review written)
Helpful welcome at Belfast International Airport. Excellent service and an ideal nearly-new car, which behaved perfectly for the two-day hire. Delightful young lady welcomed me back and dealt with the formalities efficiently and pleasantly. I shall definitely use Nova again with confidence, as I found nothing to criticise. (read more)
★★★☆☆
“Nova should have more clout on extra charges”
Written on: 04/05/2013
I have used Nova several times. The prices are excellent, and normally there are no surprises. This time we picked up in Paris city and returned to Paris CDG. Citer/Enterprise wanted to charge a one-way dropoff. After an argument we prevailed, but it wasn't easy and makes the travel experience more difficult. I will use Nova again, but I recommend customers get real clear about these charges. (read more)
★★★★★
“I've hired a car through Nova Car Hire for several...”
Written on: 04/05/2013
I've hired a car through Nova Car Hire for several years, roughly three to four times a year. I'm extremely happy with the service, conditions and prices. Even when I've not been able to book online they've been very helpful over the phone. I'll definitely continue with Nova Car. (read more)
★☆☆☆☆
“Additional hidden costs added on when collecting car”
Written on: 01/05/2013 by TFahy (1 review written)
When I made my reservation online I made it clear that I was picking up the car from one destination and dropping it at another. I assumed this was taken into account when I received my final price however when I collected the car at KNOCK in Ireland I was informed I needed to pay an additional €75 for dropping the car at Dublin. I also stated when making my original reservation that I wanted an additional driver named and assumed once again that the cost of this would have been included... (read more)
★☆☆☆☆
“hidden costs unexpected”
Written on: 30/04/2013 by scaltro (1 review written)
rent policies were not clear and complete. I had to pay for the total insurance when I got at the office to get the car since the ask for a deposit of 1350 euro i wasn't able to cover with my credit card. (read more)
★★★★★
“No BS”
Written on: 30/04/2013 by Wathik
Easy to deal with, quick confirmation, good after sales and most importantly no hidden costs. (read more)
★★★☆☆
“Hidden costs unexpected”
Written on: 30/04/2013
The price I expected rose significantly with the insursnce etc, this should have been included in the original quote (read more)
★★☆☆☆
“Nova not all it seems”
Written on: 28/04/2013 by Dockrell
We recently used Nova for an Ireland trip. We will definitely try to avoid using Nova in the future. This time the vehicle was with Alamo which we found out later was still part of the Europcar group. Europcar is a no no where we are concerned. We have had enourmous problems using Europcar in different countries and will not use them again. We even took out extra insurance so that we were not billed extra at the airport, however there was still over £1000 holding on our card. Then we... (read more)
★☆☆☆☆
“Horrible Will never use Nova again ”
Written on: 26/04/2013
Nova emailed me and gave me a 'total rental cost'. When i arrived at the counter i had to pay an 3 times the amount they emailed me!! I was shocked that they could quote 'Total rental Cost' and it was three times more!!! I have currently used http://economycarrentals.co.uk/ recently and they include all fees and i didn't pay a cent more than they quoted me. VERY DISAPPOINTED!! (read more)
★★★★★
“No complaints at all”
Written on: 26/04/2013 by jeremyg998
Great rate, great choice of rental provider, full insurance provided, option to fill up or return car empty (at car rental desk). (read more)
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Showing 41 - 50 of 736 Reviews
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Wp18793's Comment
Written on: 23/05/2013
I have only used them once so far, and that was in the US, however I fully agree with your assessment.