Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.8 / 5
78% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“No waiting around ”

Written on: 19/12/2014 by LindaMcgregor (2 reviews written)

All the staff I met were nice and friendly and put my mind at rest when first checking the car for damage then checking it again when I brought it back as I had read a few horror stories from customers charged 100's of euros for damage they said they hadn't done. I will definitely be using this company again… Read Full Review

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★★★☆☆

“Nova is ok, but the car hire companies are a bit iffy”

Written on: 18/12/2014

Arrived at Enterprise at Heathrow. I had a bad experience the year before so I wanted to make sure it all went well this time. Last time they made me pay for a tire that didn't need to be replaced but was covered under my credit card anyway. This time I told them I didn't want any problems. Nova gave me a great quote, but it soon shifted upwards. CDW was included but they charged extra to cover the excess. By the time I was out the door, the cost of the car hire was double!! What is wrong… Read Full Review

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★★★☆☆

“Nova is ok, but the car hire companies are a bit iffy”

Written on: 18/12/2014

Arrived at Enterprise at Heathrow. I had a bad experience the year before so I wanted to make sure it all went well this time. Last time they made me pay for a tire that didn't need to be replaced but was covered under my credit card anyway. This time I told them I didn't want any problems. Nova gave me a great quote, but it soon shifted upwards. CDW was included but they charged extra to cover the excess. By the time I was out the door, the cost of the car hire was double!! What is wrong… Read Full Review

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★★★☆☆

“Nova is ok, but the car hire companies are a bit iffy”

Written on: 18/12/2014

Arrived at Enterprise at Heathrow. I had a bad experience the year before so I wanted to make sure it all went well this time. Last time they made me pay for a tire that didn't need to be replaced but was covered under my credit card anyway. This time I told them I didn't want any problems. Nova gave me a great quote, but it soon shifted upwards. CDW was included but they charged extra to cover the excess. By the time I was out the door, the cost of the car hire was double!! What is wrong… Read Full Review

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★★★☆☆

“Nova is ok, Europecar are conartists”

Written on: 17/12/2014 by Kamora228 (1 review written)

Nova did offer the best price, or so I thought but the excess was nearly £900!! Europcar tried their hardest to find a fault with a car when we returned it and it took half hour to get the car and half hour to return it. This was booked online so I don't know what more paperwork they needed to fill in but it put even more time on our travels. One bit of advice, check the excess very carefully. They couldn't catch me out as much as they tried to find scratches but no doubt they catch others… Read Full Review

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★☆☆☆☆

“how not to hire a car”

Written on: 16/12/2014 by Denise348 (1 review written)

I hired a car from Aberdeen Airport through Nova Car Hire and my car was to be sourced through Enterprise Car Hire at Aberdeen Airport. I ticked the box to say I wasn't getting off a plane at the airport and the company took my deposit. This was Thursday evening. I had given two phone numbers and an email address as contact. Returning home on Friday night I found an email saying I couldn't hire from the airport and would have to rebook. Given the short notice I would have thought they should… Read Full Review

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★★★★★

“Consistently delivered ”

Written on: 14/12/2014 by Masseyzp362 (1 review written)

We have used Nova many times over the years mainly in north America and Europe and have hadn't nothing but good experiences - we include Nova in any searches for the good record of competitive rates for airport rentals, and the CDW coverage provided. Once again, the recent rental in Scotland worked very well, no surprises at pick up and drop off. The online booking system or us is simple, clear, and confirmations very clear. We prefer non prepaid rentals… Read Full Review

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★☆☆☆☆

“hidden costs ”

Written on: 13/12/2014 by JohnD1988 (1 review written)

Booked car online everything was easy enough. But after I arrived to pick up the car up was told I had to give them a card with enough to cover my excess of £1000. None which was stated on there website. Was fortunate enough that the car hire wasn't essential part of my trip so cancelled there and then. If your using this company read the small print very carefully don't let them catch you out… Read Full Review

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★☆☆☆☆

“Not Great At All”

Written on: 12/12/2014 by Jamarit172 (1 review written)

Hired car yesterday at Dublin airport. One day rental. Paid insurance waiver top up online but still asked to buy it again at counter - Not great but worse was to come. Car was a Corsa, clean on outside and inside but absolutely 'stunk' of sick - can't think of a better term. Did not notice until leaving car park and assumed it would be better once car was moving - putting on heater was mistake and just did not have time to take car back. The website states that the car rental is onsite - the… Read Full Review

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★★★★☆

“Polo Dublin Airport ”

Written on: 12/12/2014 by Robinson448 (1 review written)

Overall no complaints My only quibble is the excessive Insurance Premium I feel this is an issue that needs some attention … Read Full Review

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★★☆☆☆

“Very disappointed!!”

Written on: 11/12/2014 by annep15 (1 review written)

Booked a hire car through nova online and was advised all I had to pay that evening when picking up the car was $125. But was advised that I needed to pay not only the $125 but an extra $400+ for insurance and if not needed to leave a $1000 bond!! What the hell, so misinformed so refused to go ahead with booking due to this huge expense being sprung on me at 9pm… Read Full Review

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★★★★☆

“Service for pick up and return good, both windscreen...”

Written on: 08/12/2014 by LaurelGonzales168 (1 review written)

Service for pick up and return good, both windscreen wiper blades at front needed replacement probably should have been picked up during general checks to car prior to rental… Read Full Review

Namik2000's Comment

Written on: 09/12/2014

I fly from Munich, Germany to Kuala Lumpur I have indicated that I will collect car at 10.00 pm but due to baggage delays I have collected 30 mins late t herefore I have been charged 90 RMB( around 20 eu for 30 mins delay).

I am not happy at alI from HAWK RENT A CAR... actually I have to be refunded... baggage delay is not something that I can control...

I am not going to use this service again... TERRIBLE SERVICE...

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★★☆☆☆

“Major ConArtist”

Written on: 08/12/2014 by ange1a33 (1 review written)

Great price for car, insurance sold to me for £7.50, price looking good and everything well. When we arrived at the hire centre and they advised the £7.50 paid for the insurance was nil and void and isn't covering ANYTHING! I then had to pay an extra £30 premium insurance on the day! Robbing conartists. Do not use just go direct… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 08/12/2014 by MariannaMcLean (1 review written)

Charged me £30 for excess weaver and additional drivers but rental company did not accept it so had to pay them again to add an additional driver. Would not even give a single star completely deceiving. would rather book it directly next time and save the hassle and money aswel… Read Full Review

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★★☆☆☆

“Charged for Insurance”

Written on: 08/12/2014 by Camilla339 (1 review written)

I was Charged for Insurance that was not accepted by the vehicle rental company. Beware of using this service, it is at best misleading . Quoted less than £30 and paid over £50. You have been warned… Read Full Review

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★★★★★

“Perfect as usual”

Written on: 08/12/2014 by nlEvans364 (1 review written)

I've rented cars most of the time with NOVA. IT's easy, fast and cheaper. Custom service is effective. One of my (few) regular sites… Read Full Review

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★☆☆☆☆

“Gold car PISA should not be in business”

Written on: 07/12/2014 by JamesY58 (1 review written)

3 members of staff were a study in poor customer service. One serving one observing and one doing nothing. 4 customers in the queue and the one being served with discussions lasting 40 minutes and no car hiring going on. Everyone in the queue frustrated by lack of service. After waiting 1 hour we were told that the debit card didn't count as a credit card for payment and we couldn't hire the booked car. We were also told that none of the rental companies would take the visa debit card and we… Read Full Review

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★★★★★

“always the best year after year”

Written on: 06/12/2014 by 396Carpenter (1 review written)

I have used this company now for around 5 yrs renting a car in s.africa and elsewhere they always have the best price and deal with the top companies. have recommended to friends and they have always been v happy… Read Full Review

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★★★★☆

“Got What I was promised”

Written on: 03/12/2014 by 139Murdock (1 review written)

I rented a 7 seater minivan. I got a Chrysler Town and Country. It was almost new car and very well maintained. And it was the cheapest deal I got after checking with almost half a dozen companies. We are very satisfied with the car… Read Full Review

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★☆☆☆☆

“Do NOT use Green Motion”

Written on: 01/12/2014 by McCollum233 (1 review written)

Green Motion: infrequent, sloppy van service from Gatwick to their yard 15 minutes outside. Inadequately staffed so had to wait over one hour to receive the keys They do not inform you of all the items you might need to hire the car (e.g. your national insurance number) The check of the car as you leave is friendly/brief. BE WARNED. When you come back, they go over it with a torch and a fine-toothed comb to allege that any small mark is your fault. One employee alleged we had marked an alloy… Read Full Review

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