Nova Rent a Car Reviews

★★★★☆
3.9 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

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Nova Rent a Car

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 29/07/2014 by Hugh40 (1 review written)

My experience with Nova was excellent. Everything ran smoothly and to plan. The company who supplied the car had my full details and I was on the road in double quick time. Having contacted Customer Service in advance I was provided with very good information and hints about dealing with the supplier. I will be recommending Nova to my friends. The only negative I had was that the supplier is slow in refunding the STG£200 deposit that I was required to pay which is not the fault of Nova… Read Full Review

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★★☆☆☆

“Not trustworthy - atleast in Langkawi”

Written on: 29/07/2014 by Kathleenk383 (1 review written)

We booked a cab with navigation system - and were told we will get confirmation in due course. They then charged the advance and confirmed the booking - only to come one day later and say that GPS will not be available (mind it they confirmed the booking with GPS). When we tried mentioning that a car in foreign country is virtually useless without a GPS - they very easily pointed to the fact that we had not taken cancellation insurance. Ideally - given they were unable to provide the entire… Read Full Review

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★★★★☆

“Good Value and Reliable ”

Written on: 28/07/2014 by Custeau (1 review written)

I will never book a car rental without going through Nova. Ultimately the experience you have will depend on the rental company that is providing the vehicle, so far its mainly been with Alamo. The cars are always very new and no problem there. (I did have a new car that was making a strange noise the last time). You have to resist the temptation to take the upgrades that you get offered at the counter...but overall considering the insurance included etc I always find its a better deal than any… Read Full Review

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★★★★☆

“Better Information”

Written on: 27/07/2014 by John-Sheehan (1 review written)

My overall experience with Nova Car was good. The only problem was that we had no information about where we would pick up the hire car. I had to go to other car hire companies who told me I had to go into the car park opposite the main air terminal. We should have been told this information when we received the booking confirmation, otherwise I was happy with the car… Read Full Review

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★★★★★

“Smooth transaction”

Written on: 26/07/2014 by 78McGraw (1 review written)

I arrived in Queenstown and straight to NOva office. Staff were really helpful and made everything smooth sailing. I will definitely recommend to family and friends… Read Full Review

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★☆☆☆☆

“Terrible Experience, Worst Customer Service I've ever had”

Written on: 23/07/2014 by thiessbr (1 review written)

The price that was quoted wasn't even close to what the company tried to make me pay. They also made me put down a massive deposit. This wasn't mentioned anywhere when I booked the rental. They also tried to force me into an upgrade saying that they didn't have any vehicles of the class I reserved, and then they wanted me to pay the additional cost. I refused and miraculously they find one of the vehicles in their lot of 50 vehicles. When I returned the car two days later (4 hours before I was… Read Full Review

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★☆☆☆☆

“"YOU'RE BOOKED , BUT I DON'T HAVE ANY CARS AVAILABLE "...”

Written on: 23/07/2014 by vincentharte (1 review written)

MY FRIEND AND I BOOKED 2 HIRE CARS IN ROME ( FCO )IN FEBRUARY 2014,THROUGH NOVA CAR HIRE. ARRIVING AT THE AIRPORT AT 20.45,9 JULY 2014,UPON PHONING FIRE FLY CAR RENTAL TO ADVISE OF OUR ARRIVAL, HE EXPLAINED THAT HE DIDN'T HAVE ANY CARS LEFT FOR US, AND GO LOOK IN THE AIRPORT DESKS TO SEE IF THEY CAN DO ANYTHING FOR US. WE THEN ATTEMPTED TO PHONE NOVA FOR ASSISTANCE, AND THE WAS NO ANSWER, AFTER MANY ATTEMPTS. THERE WERE TWO CHILDREN UNDER 11 YEARS OLD WITH US, AND BY NOW THEY WERE BECOMING… Read Full Review

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★☆☆☆☆

“Nova Car Hire. Supplier National/AlamoNot a good...”

Written on: 22/07/2014 by anMonaghan1987 (1 review written)

1. They didn't have the car I reserved. After 30 minutes they found a smaller car without the features I reserved They said they were going to "reduce the price" since I got a smaller car with fewer options (see below) 2. They looked at the excess insurance I bought through Nova and said they didn't recognize it and that I needed to buy theirs if I wanted to be covered. I didn't feel I had a choice and this increased the total cost. 3. Nova reservation and website said there was no… Read Full Review

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★★★★☆

“Delivered as Promised”

Written on: 21/07/2014 by CharlieCDA (1 review written)

NOVA got me the car I wanted at the price offered. I took their voucher to EuropaCar, and they acknowledged the lease. EuropaCar tried to charge me twice for VAT, but I explained that NOVA had already included it in the deal. EuropaCar finally agreed that VAT had been included. My cars that I picked up in Rome (FCO) and Palermo were clean and roomy. No real problems. Will use NOVA in the future… Read Full Review

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★★★★★

“Great personal service”

Written on: 19/07/2014 by GavinJohnson298 (1 review written)

Competitively priced and great customer service. Hassle free way to arrange car hire… Read Full Review

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★★★★★

“Fantastic + extra service”

Written on: 19/07/2014 by DaveSutich (1 review written)

Really positive experience had here. We booked on the Web from NZ, received a great deal on an SUV, and discount for 8 days, which was all great. Upon arriving at the airport we called and were picked up within 5-7 min, which was a great service. Sign-up was easy. The car was new, clean and very nice to drive around. When it came time to return, we were promptly dropped back at the airport too. My wife unfortunately left her glasses in the van, which we didn't realize until we got through check… Read Full Review

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★★★★☆

“My Experience with Nova Car Hire”

Written on: 16/07/2014 by SalmaCrabtree159 (1 review written)

I have used Nova a number of times now and would recommend them to anyone as their rates and service are great. Little or no delay when picking up and returning vehicle… Read Full Review

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★★★★★

“excellent service , explained all options. Felt...”

Written on: 16/07/2014 by liHenderson312 (1 review written)

excellent service , explained all options. Felt comfortable once on the road… Read Full Review

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★★★★☆

“Easy and effective”

Written on: 15/07/2014 by KyleeSlaughter (1 review written)

Turned out to be a no hassle, easy rental that took a lot of stress out of our trip. Will definitely use them again in the future… Read Full Review

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★★★★★

“Very Impressed!”

Written on: 14/07/2014 by AmiyaCochrane173 (1 review written)

I was a little skeptical at first as I had never used Nova before. Well I'm not skeptical now and either should you be. Just rented at a great price for 17 days through Alamo and everything went perfect. Wow, what a savings and what a great find. Thank you Nova… Read Full Review

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★★★★★

“Excellent serivce”

Written on: 14/07/2014 by 307Self (1 review written)

No problems to deal with, car was exactly what we requested. Staff friendly and helpful… Read Full Review

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★★★★☆

“had a long wait to pick my car up”

Written on: 14/07/2014 by Yoselin388 (1 review written)

Flew into Manchester from Los Angeles and being such a long journey, I was tired. I just wanted to get my car and drive down to Wolverhampton asap. I had to wait one hour for my car which ticked me off. I've been booking cars with Nova for a good many years, I'm very happy with Nova and I will continue to book with Nova. It's not Nova's fault that I had to wait one hour for my car but I just wanted to bring it to your attention… Read Full Review

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★★★☆☆

“Nova ok, not so Europcar”

Written on: 13/07/2014 by BarryWoodward55 (1 review written)

Whilst the service we received from Novacar was good, I cannot say the same about the Europcar we ended up with. Dirty, no water in the washer bottle, way over the service period(the computer complained endlessly about that) and then the oil warning light came on and kept coming on even after I had added a liter of oil. I have to say, we have hired many cars before and often from Europcar, but this is the only time we have had one in a state like this. … Read Full Review

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★★★★★

“ Well done Nova & Europcar”

Written on: 13/07/2014 by 1986Hayes (1 review written)

I Have hired cars a number of times over the past few years using NOVA I was going to Germany & contacted Nova once more to hire a car, within 30 minutes the transaction was confirmed by Nova & Europcar the supplier. On my arrival at the Europcar desk at Memmingen Airport I presented my confirmation from Nova and within 10 minutes I was on my way not in the VW Passat Manual that I ordered but in a Mercedes MBB180CDI.A Automatic Diesel with Sat Nav.with only 2466 Km on the clock.Driving in… Read Full Review

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★★★★★

“No hassle car hire”

Written on: 09/07/2014

Easy to book, great price, and a hassle-free hire experience through Auto Europe… Read Full Review

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