Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.8 / 5
1736
77% of users recommend this
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Latest Reviews

★☆☆☆☆

“Disappointed”

Written on: 10/01/2016 by 384Larsen (1 review written)

When visiting from America I put a deposit $115 approx. with Nova Car Hire for a car while was staying there. When I got to Ireland I went to pick up the car and was advised that it could not be paid for with 2 cards - had been done previously. I had to go to another company to get a car who willingly accepted two cards for payment. When I got back to America I tried to get my deposit back as it was not my fault that I could not get the vehicle they would not give it to me. The girl at the… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 08/01/2016 by 384Larsen (1 review written)

When visiting from America I put a deposit $115 approx. with Nova Car Hire for a car while was staying there. When I got to Ireland I went to pick up the car and was advised that it could not be paid for with 2 cards - had been done previously. I had to go to another company to get a car who willingly accepted two cards for payment. When I got back to America I tried to get my deposit back as it was not my fault that I could not get the vehicle they would not give it to me. The girl at the… Read Full Review

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★☆☆☆☆

“misleading quotes and cleverly hidden extras”

Written on: 08/12/2015 by regularcarhirer (1 review written)

after getting quote for car hire on one way return basis (Rome to Pisa) and confirmed by the car hire operator a large fee was payable on collection. Nothing in the terms and conditions of either Nova or Gold car ..give an amount payable on booking. just says where applicable in my case it didn't state it was applicable.!Also because I had mu own excess insurance Gold Car would not offer breakdown assistance even in the event of a breakdown due to mechanical failure. There are plenty of other… Read Full Review

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★★☆☆☆

“Seems obvious but don't forget to take photo's of the...”

Written on: 03/11/2015 by IsiahPollock (1 review written)

I noticed a small chip on the windscreen when my husband first picked up the car, I pointed it out to him and asked if he had the company write it down before they handed over the vehicle but he reassured me there was no need as windscreen repair is free with the insurance policy, so it won't be something they would charged for anyway. Sure enough when we returned the car we got hit with a £150 bill (even though they get it fixed for free). It was a small burn but he really regrets not taking… Read Full Review

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★★★★☆

“Easy, Simple,Economic ”

Written on: 21/07/2015 by AndyNethercote (1 review written)

Travelled to U.K. and Ireland for a Holiday and used Nova Car Hire company. Staff were efficient helpful and friendly. Cars were new, clean and in good condition. It made the holiday a fantastic experience. We travelled quite a few km in both cars and had no issues at all. Thank you Nova Car Hire Company… Read Full Review

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★★★★★

“Nova is the best”

Written on: 03/07/2015 by GrantBanks73 (1 review written)

I have rented a lot of cars for business and pleasure over the years and now I almost exclusively use Nova. Their service and value is second to none… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 02/07/2015 by Douglas254 (1 review written)

Extra charges not included on the original quote. Obstructive customer service. I advise going for a more expensive, but honest alternative… Read Full Review

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★★★★★

“Have used NOVA confidently for at least ten years”

Written on: 26/06/2015 by waTaylor-Alt425 (1 review written)

I travel extensively in the US and in the British Isles and have relied on NOVA to meet by car hire needs for at least ten years. I have found their prices to be remarkably competitive and have never once - based on perhaps 50 rentals - been disappointed with their service. I've recommended NOVA to friends and colleagues who have shared my positive experience. On the two occasions when I have had to contact their Killorglin HQ with questions, I have received extremely prompt and helpful… Read Full Review

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★★★★☆

“it's convenient.”

Written on: 18/04/2015 by 140Muir (1 review written)

it's very convenient to do car Hire. don't need to finish lots of paper work. the car is really new. I returned car in the early morning that I can drop the key in the box… Read Full Review

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★★★☆☆

“Charges u never knew about”

Written on: 12/04/2015 by bobbie60 (1 review written)

I was told only the rental amount would be deducted from my credit card,but, when i got my statement, i saw that 2 different amounts were deducted as well. One was in a foreign monetary amount and the other local. I would never use this again. I believe u should be told of theses charges. The car was also not the best as well… Read Full Review

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★★★★★

“Reliable and without complications”

Written on: 09/04/2015 by 221Williamson (1 review written)

I´m a customer of Nova in different countries for years. Never before I had any trouble. Alltimes the contracts were already prepared. The car was in an excellent condition and the service people were very friendly. I will use Nova car in the future, too… Read Full Review

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★★★★☆

“No complaints very easy to use”

Written on: 08/04/2015 by Magill89 (1 review written)

No problems at all Good prices and easy to use. I am in Canada and use it to travel and was happy with the end result. I have recommended it to others… Read Full Review

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★★★★★

“Fabulous deal , easy to use web site.”

Written on: 07/04/2015 by lnKeegan293 (1 review written)

I have used Nova Car hire on numerous occasions, however mostly when flying to Dublin. I have never had any problems with any of the cars or the car hire companies. Great service, often at absolutely unbelievable rates, can only recommend it. Thank you… Read Full Review

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★★☆☆☆

“Initially great service, but poor brakes and limited staff”

Written on: 07/04/2015 by Austin263 (1 review written)

Arrived at the desk to a very helpful lady. Hire of a Renault Clio for 3 days, initially the car was OK, however the brakes faded over the 2nd and 3rd day, which is quite concerning in Catania (very different style of driving than UK). When I spoke to the other lady on returning the car (after queuing for 45min), was told that because the car hadn't got to 30,000km the brakes weren't to be serviced (car had 27k), surprised me that the policy was to service brakes at 30k not when they needed… Read Full Review

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★★☆☆☆

“Be careful about short notice hires”

Written on: 07/04/2015 by Michaelj1 (2 reviews written)

We had previously used Nova with no problems and a good price. On this occasion, we needed a car the next day and the booking was accepted subject to confirmation. However, after several hours and late in the evening, the booking was declined due to lack of cars unless we paid about twice as much. We did not go ahead and were able to change our plans and do something else the next day. Some other sites offer instant confirmation and I think Nova should respond faster especially if a car is not… Read Full Review

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★★★★★

“very pleased”

Written on: 04/04/2015 by 33Heath (1 review written)

all went as I would want with one exception. The fuel deposit was exorbitant. 96 Euros for a 36 litre tank!!!!!… Read Full Review

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★★☆☆☆

“Overcharged!”

Written on: 02/04/2015

We hired 2 cars through Nova for a reasonable price (7 seaters, around £70 for two days) , however, when we got to the airport we were charged almost double! I queried it, and was told that it was Nova charging more. The rental company were very busy and we were on a deadline (with getting 7 surgeons to a training course!)so we had little time to argue. Extra insurance (which we expected) but also the Sat nav etc etc, so a balance of £50 on each car turned into a payment of over €200 more… Read Full Review

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★★★★★

“No problems. Nice car and great value in Cairns”

Written on: 02/04/2015

Nice car (Holden, Australian Opel) and price with no surprises. I recommend… Read Full Review

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★★★☆☆

“Attention to detail”

Written on: 01/04/2015

When I made the car rental reservation, I received an email stating the total cost of the rental and the opening hours of the rental office. The rental was booked with Hertz for pick-up at Hobart airport. When I arrived to pick up the car, I was informed that the only form of payment accepted was via credit card and that there would be a card surcharge fee added to the rental amount. This charge was unavoidable apparently. This was not stated in my Nova reservation email and put the total cost… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 01/04/2015 by NatalyaOwens437 (1 review written)

I recently booked a car with my Maestro on your website and paid insurance in full and when i got to the base to take out the car was told my Maestro would not work. Now i had took full insurance and asked could i take the car if i paid the £500 holding deposit in cash i was told no. This was very strange as you can pay to rent the car by cash by not the holding deposit. I know we have all rules and procedures but i tried to ring Nova for 40 minutes and also sent an email after this instance… Read Full Review

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