Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.8 / 5
1728
78% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“it's convenient.”

Written on: 18/04/2015 by 140Muir (1 review written)

it's very convenient to do car Hire. don't need to finish lots of paper work. the car is really new. I returned car in the early morning that I can drop the key in the box… Read Full Review

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★★★☆☆

“Charges u never knew about”

Written on: 12/04/2015 by bobbie60 (1 review written)

I was told only the rental amount would be deducted from my credit card,but, when i got my statement, i saw that 2 different amounts were deducted as well. One was in a foreign monetary amount and the other local. I would never use this again. I believe u should be told of theses charges. The car was also not the best as well… Read Full Review

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★★★★★

“Reliable and without complications”

Written on: 09/04/2015 by 221Williamson (1 review written)

I´m a customer of Nova in different countries for years. Never before I had any trouble. Alltimes the contracts were already prepared. The car was in an excellent condition and the service people were very friendly. I will use Nova car in the future, too… Read Full Review

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★★★★☆

“No complaints very easy to use”

Written on: 08/04/2015 by Magill89 (1 review written)

No problems at all Good prices and easy to use. I am in Canada and use it to travel and was happy with the end result. I have recommended it to others… Read Full Review

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★★★★★

“Fabulous deal , easy to use web site.”

Written on: 07/04/2015 by lnKeegan293 (1 review written)

I have used Nova Car hire on numerous occasions, however mostly when flying to Dublin. I have never had any problems with any of the cars or the car hire companies. Great service, often at absolutely unbelievable rates, can only recommend it. Thank you… Read Full Review

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★★☆☆☆

“Initially great service, but poor brakes and limited staff”

Written on: 07/04/2015 by Austin263 (1 review written)

Arrived at the desk to a very helpful lady. Hire of a Renault Clio for 3 days, initially the car was OK, however the brakes faded over the 2nd and 3rd day, which is quite concerning in Catania (very different style of driving than UK). When I spoke to the other lady on returning the car (after queuing for 45min), was told that because the car hadn't got to 30,000km the brakes weren't to be serviced (car had 27k), surprised me that the policy was to service brakes at 30k not when they needed… Read Full Review

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★★☆☆☆

“Be careful about short notice hires”

Written on: 07/04/2015 by Michaelj1 (2 reviews written)

We had previously used Nova with no problems and a good price. On this occasion, we needed a car the next day and the booking was accepted subject to confirmation. However, after several hours and late in the evening, the booking was declined due to lack of cars unless we paid about twice as much. We did not go ahead and were able to change our plans and do something else the next day. Some other sites offer instant confirmation and I think Nova should respond faster especially if a car is not… Read Full Review

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★★★★★

“very pleased”

Written on: 04/04/2015 by 33Heath (1 review written)

all went as I would want with one exception. The fuel deposit was exorbitant. 96 Euros for a 36 litre tank!!!!!… Read Full Review

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★★☆☆☆

“Overcharged!”

Written on: 02/04/2015

We hired 2 cars through Nova for a reasonable price (7 seaters, around £70 for two days) , however, when we got to the airport we were charged almost double! I queried it, and was told that it was Nova charging more. The rental company were very busy and we were on a deadline (with getting 7 surgeons to a training course!)so we had little time to argue. Extra insurance (which we expected) but also the Sat nav etc etc, so a balance of £50 on each car turned into a payment of over €200 more… Read Full Review

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★★★★★

“No problems. Nice car and great value in Cairns”

Written on: 02/04/2015

Nice car (Holden, Australian Opel) and price with no surprises. I recommend… Read Full Review

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★★★☆☆

“Attention to detail”

Written on: 01/04/2015

When I made the car rental reservation, I received an email stating the total cost of the rental and the opening hours of the rental office. The rental was booked with Hertz for pick-up at Hobart airport. When I arrived to pick up the car, I was informed that the only form of payment accepted was via credit card and that there would be a card surcharge fee added to the rental amount. This charge was unavoidable apparently. This was not stated in my Nova reservation email and put the total cost… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 01/04/2015 by NatalyaOwens437 (1 review written)

I recently booked a car with my Maestro on your website and paid insurance in full and when i got to the base to take out the car was told my Maestro would not work. Now i had took full insurance and asked could i take the car if i paid the £500 holding deposit in cash i was told no. This was very strange as you can pay to rent the car by cash by not the holding deposit. I know we have all rules and procedures but i tried to ring Nova for 40 minutes and also sent an email after this instance… Read Full Review

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★★★☆☆

“Cheap - at least it could have been!”

Written on: 31/03/2015 by jam911 (1 review written)

Like others before me, was pleasantly surprised by the supposed cost for a few days car rental - £20 for 3 days. Renault was as expected and was brand new so no problems there. Had bought my own excess insurance online at a cost of £6 for three days. Was told this wasn't valid and would either have to block out my credit card with £1200 or pay £16/day excess insurance via them. I could make this limit over 2 credit cards but was not allowed to do this neither could I pay on my partners… Read Full Review

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★★★★☆

“Everythng worked”

Written on: 31/03/2015 by Ogdenmr326 (1 review written)

No fuss, easy to use car hire website. I use it when hiring a car for business and private travel. Does what it says on the site… Read Full Review

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★★☆☆☆

“Could be more transparent!”

Written on: 27/03/2015 by npkincart (1 review written)

The car is not at the airport as described, a smoke and mirrors setup. Not clear on website that you will need the card you paid with at the airport as proof otherwise you get hit by additional insurance premium. Considering my husband paid for the car on his card this meant the premium incurred cost more than the rental of the car. Will never use again!… Read Full Review

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★★★★★

“good service in Cork.”

Written on: 27/03/2015 by 166Maynard (1 review written)

Picked up a seat toledo diesel in Cork March 15. Quick collection and drop off on return… Read Full Review

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★★★☆☆

“Watch out for the fine print”

Written on: 26/03/2015 by SistaB (2 reviews written)

I hired a 4 door vehicle and paid an 'excess waiver' when hiring the vehicle. When I went to collect my car I was informed that the waiver I paid was to a 'broker' from the website so I had to pay another excess, failing which I had to leave a £1.200 deposit. When I got the vehicle it was a 2 door vehicle. When I showed my printout reflecting '4 door', the response I got was 'we don't have any'. Cheap and easy to hire but watch out for the fine print… Read Full Review

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★★★★☆

“cheap and good”

Written on: 26/03/2015 by AdonisTucker242 (1 review written)

I would recommend Nova service over other car rentals… Read Full Review

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★☆☆☆☆

“hidden costs”

Written on: 23/03/2015 by LizbethDonovan73 (1 review written)

never again, the worst hire company ever used. The quote we had wasn't the correct one so we end up spending 200 euros more that quoted, insurance bought through this company was useless. STAY AWAY… Read Full Review

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★★★★☆

“Painless with no hassle ”

Written on: 17/03/2015 by Andylimb (1 review written)

Pick car up in France had no language difficultys Got what I asked for and drop off was great to… Read Full Review

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