Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.9 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Nova Car Hire - www.novacarhire.com - Ask a question now

Media Gallery for Nova Car Hire - www.novacarhire.com

Nova Car Hire - www.novacarhire.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Too hard to communicate as customer service in UK”

Written on: 18/09/2014 by MessiahRay1947 (1 review written)

I booked our car as I was booking my flight ticket. I didn't realise that the rental company customer service was all overseas, so when I needed to talk to someone or have my questions answered, it was a day minimum before someone would get back to me. In the end the wrong policy was cancelled and I couldn't get hold of anyone so when I arrived to pick up my car everything was wrong on my booking. I got charged twice for the car insurance too. One when I made the car booking and once when I… Read Full Review

Report this review
★☆☆☆☆

“Your booking is NOT guaranteed ”

Written on: 18/09/2014 by andywilliams99 (2 reviews written)

I just received the following email from this company: "After processing this booking with xxxxxxxxxxxxxxxx your request came back as unavailable due to a complete stop sell at this location. This means that due to high demand during this period the car rental company cannot offer us any vehicles. Unfortunately, we cannot offer you an alternative vehicle as the companies we deal with at this location are all fully booked." This is just 8 hours before I am due to pick up my vehicle. I had… Read Full Review

Report this review
★★★★★

“as usual - just the best”

Written on: 18/09/2014 by Roberts362 (1 review written)

We always book with Nova and everything - from organisation, car etc.as perfect! Thank you! Until next time yours raymond campbell germany ps. I gave your addr to many friend and people that I met in Ireland… Read Full Review

Report this review
★★★★★

“Reliable and trustworthy car rental company”

Written on: 18/09/2014 by Longjw431 (1 review written)

Prompt response on email queries. The staff was willing to wait for us even though flight was delayed for 2 hours. The staff are very friendly and the takeover / return of car was done swiftly and professionally… Read Full Review

Report this review
★★★★☆

“So-so”

Written on: 17/09/2014 by Smithkd121 (1 review written)

Service was OK except the clerk was on his first day on the job so things took a very long time. The car was reasonably new and clean but most certainly not the make and model of choice - a Korean SUV wanna-be. It was grossly underpowered, and lacked some essential things like a cover for the trunk. The good news was that there was no extra charge for an additional driver. Return was easy and quick… Read Full Review

Report this review
★★☆☆☆

“The Italian Shell Game”

Written on: 16/09/2014

I want to start with positive experiences...the car we rented sipped the diesel fuel and we drove it from Rome to Montefalco and it seems everywhere in between. It was clean and easy to adjust ourselves to it's character. The cons...we booked on-line and at the FCO airport counter, the car rental charge wasn't even close to the "on-line" price. We were politely told that the on-line price is a suggested rate, and the "deposit" was an "on-line" charge to use the website. This should have… Read Full Review

Report this review
★★★☆☆

“Mislead by cheap start price”

Written on: 16/09/2014 by Davis270 (1 review written)

It's easy to hire through Nova and I'm not unhappy about their part of the service as such. But I feel cheated and stupid for having believed in the price they stated. I needed a car for three days, found one at 40€ GREAT. But that turned into 175 by the time I left with the keys in my hand. If Nova continues to work with Firefly I suggest some warning signs. I will never use Firefly again and most likely Nova neither :(… Read Full Review

Report this review
★★★★★

“Simple and cheap Dubrovnik hire”

Written on: 16/09/2014

Having hired a car in 2013 online and been stung with local charges, Nova's process and instructions made the experience much easier and cheaper. The car rental is easy to find, but ignoring all the extras and just picking up the car was a major benefit to a frazzled and over-heating family. The insurance on minor claims is a must, as this is where we fell down in 2013 on a trivial scratch… Read Full Review

Report this review
★☆☆☆☆

“discussing”

Written on: 16/09/2014 by alexanderjames101 (1 review written)

Extremely upset with service, I feel like I have been robed… Read Full Review

Report this review
★★★★☆

“Ref to Airport tax”

Written on: 16/09/2014 by LaurentB (1 review written)

We were happy with our experience. However, the airport tax was not included in the quote when we booked the car. It was a surprise since it was considerable and we suggest that it should be included in the quote… Read Full Review

Report this review
★★★★☆

“Drop off issues”

Written on: 16/09/2014 by 402Lancaster (1 review written)

Rented at Belfast International airport this weekend Had difficulties returning the car as the "regular" place had closed earlier than advertised so had to then leave the "unchecked" car in a car park and take the keys all the way to Arrivals Hall All a shame as the car itself was great!… Read Full Review

Report this review
★★☆☆☆

“Could Do Better”

Written on: 15/09/2014 by Dayamic21 (1 review written)

Green Motion Car & Van Rental, Heathrow Airport The lady that served us when we picked up the car had no sense of customer service. The lady was arrogant and clearly didn't enjoy her job. We were also surprised when we had to pay a £300 deposit that wasn't mentioned anywhere on the website where we booked it or the booking confirmation that we had to print off. We were also extremely unhappy to be told that we would be charged £750 for each and every small scratch that appeared on the car… Read Full Review

Report this review
★★☆☆☆

“Waited 1.5 hours, could have been longer”

Written on: 15/09/2014 by Esmeraldal422 (1 review written)

The car hire was actually for Europcar (through Nova car hire) at UK London Heathrow Airport Terminal 5. When I arrived, the rental office was almost full, and I was given a ticket number (159). When I queried this I was told they were serving ticket number 132, and there was quite a long wait. I complained as I had a business meeting to attend and was worried about missing it. The assistant manager gave me an upgraded car (FOC), which was a "keyless car" using an app on my phone to open it… Read Full Review

Report this review
★★★★★

“Excellent! No problems.”

Written on: 15/09/2014

Speedy service. Friendly staff. Excellent car… Read Full Review

Report this review
★★☆☆☆

“tatty little cars”

Written on: 14/09/2014 by Brummie001 (1 review written)

We hired a car in Dublin - supplied through Budget, and were lead to a grubby tatty Corsa, with not a single unmarked panel (and 61000 on the clock) - even though the damage statement passed to us said there were very few...( Wonder how many poor saps had been charged for each of the knocks on the vehicle!!) - With a response from BUDGET of 'what do you expect - It's a hire car!! we were given the option to change to a similar aged Micra that looked it had been driven through the same… Read Full Review

Report this review
★★★★★

“very pleasnt staff. were waiting late for my flight...”

Written on: 14/09/2014

very pleasnt staff. were waiting late for my flight arrival .our flight was delayed and they kept the office open till we arrived .otherwise we would have been waiting till the morning… Read Full Review

Report this review
★★★☆☆

“Surprises at the counter...”

Written on: 14/09/2014 by aixia (1 review written)

We rented a car while in Dublin in August 2014 through Nova. The car was there on the day and at the time specified, but I had to pay for additional charges (like for airport drop-off) which were mentioned in the contract ("additional charges may apply"...), but were not assessed nor added to the total price given on Nova's web site during booking. Why not adding those charges, which can be easily assessed upfront, if not to mislead the customer? When asking to downgrade my rental to a… Read Full Review

Report this review
★★★★★

“Oh, Happy Days!”

Written on: 14/09/2014 by Samr8177 (1 review written)

We rented a car through Nova September 2014 for 5 days to cruise around Southern Ireland. It all went extremely smoothly. The car was through Budget, and although they didn't have a compact car available the car we ended up with was ideal. We were very pleased with the rate we got, it was a fraction of the cost to hire directly through the rental company. I would use again in a heartbeat… Read Full Review

Report this review
★★★★☆

“Easy, Economical, Enjoyable ”

Written on: 14/09/2014

August 2014 I rented an automatic economy car from Nova (Dublin Airport). The price was very good for 5 days of travel around central Ireland. Easy to pick up / drop off. Was concerned that there might be extra costs put onto my credit card, but so far so good. Would do it again in a heartbeat - and WILL rent again from Nova the next time I'm overseas. Friendly and very accommodating staff… Read Full Review

Report this review
★★★★★

“Everything went well , even scored a complimentary...”

Written on: 13/09/2014 by snMacDonald318 (1 review written)

Everything went well , even scored a complimentary upgrade to a better grade of car .Staff at Europe car were great… Read Full Review

Report this review
overview