Nova Car Hire Reviews - www.novacarhire.com

★★★★☆
3.8 / 5
78% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“Long wait and no winter tyres for the Swiss Alps”

Written on: 27/01/2015 by Daniel2015 (1 review written)

We chose for Nova because of the very competitive price of the car, so we were not expecting many frills. The car was actually more than we'd expected, though not very clean. What I had not anticipated was a 45 minute wait at the Citer desk in Geneva Airport for a simple pick up. We'd booked ahead online, so all our details were already known. There were only two customers ahead of us, processing a simple pick-up took over 20 minutes per customer. Why? Your competitor can do that in 5… Read Full Review

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★★★★★

“Car rental in wintery Geneva”

Written on: 26/01/2015 by Tybalt19 (1 review written)

I booked a rental car with Nova rental but had to change it as I wanted snow tyres guaranteed on my car and the first company didn't want to guarantee them...so Nova send me details of another company which could deal with my request. Nova cancelled my first rental and sorted my second rental with great efficiency,most patience and pleasant,courteous manners. I asked a lot from them and they obliged without any reluctance... I'd recommend Nova car hire to anyone. They know their stuff … Read Full Review

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★☆☆☆☆

“a very disappointing experience”

Written on: 26/01/2015 by s444 (1 review written)

we hired a car for a weekend ski trip to/from Geneva. We used Nova on value grounds and they organised the pick up from Enterprise. It was unsatisfactory for three reasons. 1. We booked an extra driver. Enterprise refused to recognise this, even after we showed it to the clerk on our invoice. He was hostile insisting that Nova knows that it must be paid for at pickup and added to the cost effectively insisting that we pay twice for it. We refused and therefore had to do without the extra… Read Full Review

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★★★★☆

“No complaints!”

Written on: 25/01/2015 by Gillheps (1 review written)

Helpful staff, good explanation of the deal, and the car was superb! No complaints at all… Read Full Review

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★★★★★

“excellent service and value”

Written on: 25/01/2015 by Whitecm462 (1 review written)

hassle free booking at an excellent price. no problem with amending booking to a larger car and initial deposit refunded. I always use nova… Read Full Review

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★☆☆☆☆

“hidden costs were 5 times higher than what was bought...”

Written on: 22/01/2015

I found this company via skyscanner car hire app. I booked Ford Fiesta for 2 days in Lisbon for 30 euros. its cheap , but that was the price. When i received confirmation letter , it was the same price and same condition. But when i arrived to lisboa they gave me fiat punto instead of fiesta, good car but a bit smaller than Fiesta. Also they asked me to buy tank of petrol witch was 80 euros for 45 liter with is close 2 euros per litter, ACTUAL PETROL COST IS 1.3 IN LISBON SO IS IS 58e way… Read Full Review

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★★★★★

“Perfect service. All as expected. ”

Written on: 19/01/2015 by Esthero92 (1 review written)

Perfect service. All as expected… Read Full Review

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★★★★★

“Hired a car from Beauvais France. Service from both...”

Written on: 18/01/2015 by CraigHooper (1 review written)

Hired a car from Beauvais France. Service from both nova and citer rentals were fantastic. Got offered a cut price upgrade €32 for a Ford galaxy instead of open corsa which I took.guy in office sorted us with car seat after the one we got wasn't suitable. Got back late on return needing to top up diesel (not much though)girl said not to worry. Great customer service by all concerned… Read Full Review

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★★☆☆☆

“Many hiden fees ”

Written on: 17/01/2015 by Alex998 (1 review written)

I found this company via skyscanner car hire app. I booked Ford Fiesta for 10 days in Barcelona for 50.60 euros. I know its very cheap , but that was the price. When i received confirmation letter , it was the same price and same condition. But when i arrived to Barcelona they gave me VW Polo, good car but a bit smaller than Fiesta. Also they asked me to buy tank of petrol witch was 94 euros for 45 liter with is 2 euros per litter, petrol price in spain around 1.3 euros per litter. But it was… Read Full Review

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★★★★★

“Brilliant value for money.”

Written on: 16/01/2015 by 139Campbell (1 review written)

The whole process was seamless. Although booked through Nova the car was supplied by Budget. Great value for money as a day hire. Recommended… Read Full Review

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★★★★★

“Trouble free rental”

Written on: 16/01/2015 by Titusc345 (1 review written)

I recently rented a Camry for a 6 weeks period in Perth, Australia. Collection and return of the vehicle was trouble free. The car was clean, had a low millage and had all the extras requested, such as child seats. I will certainly use Nova on my return later this year… Read Full Review

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★★★★★

“Spot on, yet again”

Written on: 15/01/2015 by CDBlack (1 review written)

Easy website, easy booking, clear communication and the car ready when I arrive, what more could you want from a great car hire booking company....oh yeah, good prices too! Thanks Nova, spot on again… Read Full Review

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★★★★☆

“NOVA good as always, car not as expected”

Written on: 15/01/2015 by Ortiz113 (1 review written)

NOVA are great because you can easily get a real live person on the line. Needed to change a booking and person at NOVA handled it all fine. Prices and overview are excellent. On collecting the car at Europcar I was informed that two cars had been booked for me. Never understood what had gone wrong. Car was also not a normal compact car like an Astra, Focus or Golf as advertised but a bizarre Fiat 500 Large. Tons of space but uncomfortable and poor handling. Also looked idiotic turning up at… Read Full Review

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★★★★★

“Love Nova!”

Written on: 14/01/2015 by fiCobb480 (1 review written)

I have used Nova Car Hire several times over the last 2 years, in several different countries. I have been extremely pleased with their service, insurance, the rates they secure, and their customer service. I really have nothing negative to say about them… Read Full Review

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★★★☆☆

“VERY SLOW SERVICE AT THE AIRPORT. THE GPS WAS OUT...”

Written on: 14/01/2015 by TELIS (1 review written)

VERY SLOW SERVICE AT THE AIRPORT. THE GPS WAS OUT OF ORDER, AND FROM THE COMPANY LEAVE ME FOR A HOLE 4 DAYS TO REPLACE. NOTE, THAT THE RENTAL PERIOD WAS 6 DAYS. THEY DONT HAVE ANY CARE, ANY APOLOGIZE FOR THE PROBLEM, AND FOR THE RESPONSIBILITY OF THE ACT, THAT THEY HAVE DESTROY MY CHRISTMAS HOLIDAYS !!!!… Read Full Review

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★☆☆☆☆

“I recommend Europcar”

Written on: 13/01/2015 by BeatriceHamilton (1 review written)

Having arrived in Geneva and being told the car I had booked, paid a deposit for and had confirmation for had been given to someone else it was always going downhill from here. I had apparently missed my collection time of 10am. Just to be clear, the website defaults to this when you select this time as drop off. I even cancelled my booking and started again to be sure! Having persuaded the initially unhelpful clerk to give us a car (not the model I booked) I then had to pay another €60 for… Read Full Review

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★★★☆☆

“Convenable mais cher en essence”

Written on: 10/01/2015 by Jeanmic (1 review written)

La réservation s'est déroulée sans problème. J'ai pris une assurance supplémentaire, mais une fois à l'agence on m'a proposé une autre. Je trouve que plus de transparence au moment de la réservation en ligne serait mieux. Pourquoi pas proposer des formules à prix définitifs avec des conditions clairment expliqués en quelques lignes? La voiture était très bien (Yaris hybride), mais au retour après avoir fait environ 220 km j'ai eu une grande surpise au moment de remplir le… Read Full Review

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★★★★☆

“Good, simple and straight forward car hire”

Written on: 10/01/2015 by Giannit103 (1 review written)

Picked up the car at Cork Business Park without any problems. The staff were friendly and efficient. Car was in good condition and the location is easy to find. Terms and conditions were as agreed when making booking so no hidden extras. We did not have to wait for the car. When returning the service was just as good. We were given a lift into town to get our coach. I will use this comapny again… Read Full Review

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★★★★☆

“Everything I expected”

Written on: 10/01/2015 by Carteri1986 (1 review written)

The car and the tires were new and worked as expected. No complaints. I was positively surprised to find an USB outlet to feed the stereo with my music. The snow chains are an extra that one has to ask and pay for. In northern Italy one might expcect winter tires on rental cars during winter time. This one had at least all season tires compared to other cars by other companies where one has to settle for summer tires all year round. … Read Full Review

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★★★★★

“Fab reliable motor ”

Written on: 09/01/2015 by Charlottens86 (1 review written)

Great service and car- hassle free! Would use again… Read Full Review

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