Shoe Zone Reviews

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★★★★☆
4.2 / 5
85% of users recommend this
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  • Quality of service

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  • Value For Money

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Shoe Zone

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Latest Reviews

★★★★★

“shop service”

Written on: 11/11/2014 by GiadaAustin (1 review written)

very profesional and freindly staff went beyond normal service to get my purchase… Read Full Review

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★★★★★

“service was great ”

Written on: 04/11/2014 by glengar (1 review written)

staff help was above and beyond to help… Read Full Review

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★★★☆☆

“SHOE ZONE LANCASTER”

Written on: 20/10/2014 by MARGOLAN (1 review written)

Found lovely pair of shoes here last Saturday. Softlites just excellent for my now rather awkward feet, painful because of bunions. Staff very helpful and friendly and not in the least condescending… Read Full Review

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★★★★☆

“good reliable shoes”

Written on: 11/10/2014 by AnyaBaxter1966 (1 review written)

I buy often here. Great for childrens shoes (back to school). Also good for ladies boots. My local store however isnt great to shop at as the staff are awful. When I asked if they had the size I needed a member of staff replied 'yeah what do you want. Havnt been back to that store since… Read Full Review

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★☆☆☆☆

“rude service.”

Written on: 09/09/2014 by Rankin395 (1 review written)

i went to buy a pair of shoes,in the i.o.w branch, as i was looking for my size,i noticed that all the shoes had been worn,they were dirty and stink of rotten cheese,also the staff were non stop staring and sniggering at me,when i did find a brand new pair of shoes,went to the checkout to pay,wouldn't serve me,served everyone else,but me.so i bought a pair of shoes elsewhere. second hand shoes,but not second hand prices.i'm never shopping in their again and i don't recommend them… Read Full Review

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Sscustomerservice's Comment

Written on: 15/09/2014

Good Morning,
We are very sorry to hear you were not happy with your experience when shopping with us. If you could email your contact details to us, we will pass this onto our customer services department to look at.
Best Wishes, Shoe Zone Online Team

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★★★★☆

“Review Title Text”

Written on: 01/09/2014 by roberteverett (1 review written)

Some comment about the product… Read Full Review

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★☆☆☆☆

“Picked slippers priced £4.99. Tab on slippers stating...”

Written on: 28/07/2014 by alexanderdlaird (1 review written)

Picked slippers priced £4.99. Tab on slippers stating "2 pairs for £8. At cash out. Tab was quickly removed and put in bin, was told price was £6.99. Queried same about price and was told that was the price and the deal. To me this was a ludicrous statement. When I said price stated was £4.99 the young guy just shrugged and said that was the price take it or leave it. I liked slippers so reluctantly paid over the top shady deal. This was blatantly misleading the public. I have shopped there… Read Full Review

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Sscustomerservice's Response to alexanderdlaird's Review

Written on: 04/08/2014

Good Morning,
We are sorry to hear you were not happy with the service in our Falkirk store. Could you email your contact details to us and we will get our customer services team to look into this for you.
Best Wishes
Shoe Zone Online Team

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Sscustomerservice's reply to Sscustomerservice's Comment

Written on: 04/08/2014

Apologises, if you could email your contact details to [removed] we shall look into this for you.
Many Thanks

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★★★★★

“work shoes”

Written on: 23/07/2014 by AnnabellaRoberts (1 review written)

good quality shoes from shoezone. the last pair I got was for work as the inner soles had gone on the others. They are very comfy and last a long time and are suitable for work. I would recommend Shoe Zone to my friends… Read Full Review

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★☆☆☆☆

“Total Rubbish”

Written on: 01/07/2014 by Franklinod286 (1 review written)

Bought a pair of mens 'redfish' canvas shoes. After occasional wearing over 4 weekends the shoes are falling apart due to the poor quality fabric. Also the blue decorative strip around the shoes is coming off. At £7.99, the price is actually very expensive given that they will be going in the bin in a a weeks time and I wil have to buy a new pair (but not from shoezone !)… Read Full Review

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Customer-Service's Comment

Written on: 14/07/2014

Good Morning,
We are sorry to read you were not happy with your purchase from us. Could you email us your contact details to us and someone from our customer service team will get in touch regarding your query.
Best Wishes
Shoe Zone Online Team

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★☆☆☆☆

“MOST RUBBISH SHOP IN THE WORLD. RUBBISH RUBBISH...”

Written on: 28/06/2014 by Ben123456789100 (1 review written)

THE STAFF ARE HORRIBLE, ALL THERE SHOES ARE RUBBISH PRODUCT,IN ABOUT A WEEK THERE SHOES START TO RIP AND ALL THE STAFF STATED SHOUTING AT MY DAUGHTER FOR HAVING A DRINK WITH HERE AND THEY MADE HER CRY!!!!! THIS IS NOT ACCEPTABLE SHOE ZONE… Read Full Review

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Customer-Service's Response to Ben123456789100's Review

Written on: 14/07/2014

Good Morning,
We are sorry to hear you were not happy with your experience visiting our Shoe Zone store. Could you please email your contact details to us and someone from our customer services department will get in touch with you.
Best Wishes
Shoe Zone Online Team

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★☆☆☆☆

“Rubbish”

Written on: 14/06/2014 by Grahamha1954 (1 review written)

Only buy from Shoe Zone if you only want you shoe to last a month. 3 time i got shoe from this shop each pair started to come apart in a very short time. and the sole of the shoe my if lucky stay in one peice for about 10 miles… Read Full Review

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Customer-Service's Comment

Written on: 16/06/2014

Hi,
We are sorry to hear you were not happy with the shoes you have purchased with us. If you email your contact details to us then we will be happy to look into this for you.
Kind Regards
Shoe Zone Online Team

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★★★★★

“Helpful shop assistants and top service online :)”

Written on: 19/05/2014 by posie (1 review written)

I didn't think I would find any red satin and diamante heels in Shoe Zone, but I popped in anyway. I could hardly believe it when I saw exactly what I wanted at a bargain price of £16.99.. Unfortunately they were a size too big and there was only one pair left. I spoke to two young female assistants, who gave me the contact numbers for two other stores, that may stock them. They had offered to ring up for me, but I said I would do it myself. They also told me that I could order shoes… Read Full Review

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★☆☆☆☆

“Disgusted!”

Written on: 17/05/2014 by smcdill (1 review written)

After buying our 23 month old daughter a pair of sandals from this store we were horrified to find after a short time wearing them her feet were so red raw that she screamed when we tried to touch them. We took the sandals back three days after buying them (as we live in a rural area and cannot get in regularly)and were absolutely disgusted by the customer service we revived and the general attitude of the staff. We were told that we would not revive any kind of refund because the shoes had… Read Full Review

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Customer-Service's Response to smcdill's Review

Written on: 19/05/2014

Hello,
We are very sorry to hear that you were not happy with the customer service you received. Could you email your details to us and someone from customer services will get in touch.
Best Regards
Shoe Zone Online Team

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★☆☆☆☆

“Absolutely TERRIBLE”

Written on: 14/04/2014 by Everystep21 (1 review written)

I bought some shoes from ShoeZone and the zip was damaged on them and they were the wrong size. I read that you have to pay to have them returned if you want to exchange the size which was estimated to cost £6 but was in fact £9.10. However, as they were damaged which was no surprise arriving in a plastic bag and nothing else, I wanted to have my posted covered and for their chosen course of action to be indicated in writing. All I got was a refund email from paypal saying I had been given… Read Full Review

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Customer-Service's Response to Everystep21's Review

Written on: 22/04/2014

Hi,
We are sorry to hear that you were not happy with your purchases from Shoe Zone. We would like to look into this further for you, could you email your contact details to us and someone will be in touch with you.
Kind Regards
Shoe Zone Online Team

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★★☆☆☆

“Customer service poor”

Written on: 30/03/2014 by BrooksCox (1 review written)

I recently took some trainers back to exchange for a larger size. The assistant made no effort to find me a replacement pair, but did shout across the shop that they had been worn which they had not ! She point blank refused to change them. I later returned to ask for their head office and her name I was told she was the store manger and given her name.she stated that they could not give an address for their head office, but offered a phone number. I insisted on getting an address which was… Read Full Review

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Customer-Service's Comment

Written on: 31/03/2014

Good Morning,
We are sorry to hear that you were not happy with the service you received instore and from our customer services department. Could you email your contact details by email so our customer services team can get in touch with you.
Best Regards
Shoe Zone Online Department

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★☆☆☆☆

“Cheap rubbish”

Written on: 24/03/2014

Shoezone men's shoes just don't last. I bought a pair in January, and less than two months later the heel upper had a hole while the inside was virtually worn away. Unfortunately, you get what you pay for - cheap rubbish… Read Full Review

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Customer-Service's Comment

Written on: 24/03/2014

Hi,
We are sorry to hear you had a problem with your purchase.
If you could send us your details we would be happy to look into this for you.
Best Regards
Shoe Zone Online Team

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★☆☆☆☆

“always thought they were ok”

Written on: 22/03/2014 by CarsenBlake (1 review written)

is a month ok for shoes to last? I have purchased shoes over the years fine recent ones lasted a full month took them back told wear and tear ....month don't buy here… Read Full Review

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Customer-Service's Comment

Written on: 24/03/2014

Hi.
We are sorry to hear that you were not happy with your purchase.
If you forward on your contact detaisl we will behappy to look into this for you.
Kind Regards
Shoe Zone Online Team

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★★★★★

“Women of comfort”

Written on: 09/12/2013

My velour slippers are so comfortable and I love the embroidery of flowers on the front. I am on my second pair and now my daughter has requested some for Christmas. The delivery was good, can not complain as I only had standard delivery which I may add was absolutely free… Read Full Review

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★★★★★

“Great Shop!”

Written on: 06/12/2013

I have had several pairs of shoes and boots from this shop this year, both online and instore. They have always been great value, look good and fit well… Read Full Review

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★★★★★

“simply the best”

Written on: 30/11/2013

I am always pleased with the products..the prices..and the swiftness of delivery… Read Full Review

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