Shoe Zone Reviews

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★★★★☆
4.1 / 5
329
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Shoe Zone

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Latest Reviews

★☆☆☆☆

“Return postage refund”

Written on: 18/07/2016 by Edmondson114 (1 review written)

I bought a pair of boots online which were to big so I had to return - goods were returned using Collect Plus. Shoe zone refusing to refund the cost of postage saying this is the responsibility of the customer. Really poor service when other retailers offer free returns when buying goods online. I spoke to the MD who couldn't give a dam, his attitude was unhelpful and unprofessional. Have not recommended to friends and family and urge other customers to stay well clear of this company… Read Full Review

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★☆☆☆☆

“Manager.”

Written on: 30/06/2016

I went into the Crewe store in the other day. I went to the the till presuming it was the manger the elderly lady?? She didn't say hello or nothing she was doing something with the till didn't say sorry I'll be with you in a minute!! Then once she had finished doing what she was doing she asked another member of staff to serve me while she stood next to the counter and started talking to another member of staff which I thought was very rude… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 27/05/2016 by Samlove06 (1 review written)

It's my first time to purchase at this site. I really like their products especially the dress and shoes. I was worried that this is not legit because I have not received my order after 25 days. Yet, i contacted customer service and to my surprise they are prompt in replying to my queries and even gave me options on what they can do. So far, I'm happy and satisfied with how they communicate to their customers. I look forward to receiving my parcel and from there will make my next purchase. I… Read Full Review

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★★★★☆

“COULD OF TRIPPED UP”

Written on: 07/04/2016 by MareliMacKinnon (1 review written)

went to get some daps for daughter but nearly tripped over a bucket full of shoes in middle of aisle. Otherwise pleased with daps… Read Full Review

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★★★★★

“Really good pair of rigger boots”

Written on: 02/04/2016 by camthecat (1 review written)

I needed a pair of boots for work and bought the black Earthworks boots from Shoezone. I wore them for about 11 hours on the 1st day and they were really comfy and sturdy. Great value for money too… Read Full Review

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★☆☆☆☆

“Work place shoes”

Written on: 04/03/2016 by ParkerHurley (1 review written)

Went back to Chelmsford shop I bought a pair of workshoes they let water in when just standing on damp workforce and were uncomfortable customer service was very bad never never go there again surprised they haven't been shut down they wouldn't refund or replace them didn't even last a day … Read Full Review

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★☆☆☆☆

“Use to love their walking boots but now soals have no grip”

Written on: 20/02/2016 by watergirl038 (3 reviews written)

Shoe zone walking boots have gone from being fantastic boots to now unwearable they give blisters on heel as they've changed the inner material and boots don't grip anymore as the base are not rubber anymore they are plastic… Read Full Review

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★☆☆☆☆

“After working here I realized that the shoes where...”

Written on: 27/01/2016 by Pruittwy466 (1 review written)

After working here I realized that the shoes where terrible and they have no care for staff paying them minimal wage leaving them on their own and expecting them to carry on with work after hours… Read Full Review

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★★★★☆

“Nothing to much trouble”

Written on: 27/01/2016 by 159MacLean (1 review written)

I went into the abertillery branch to purchase shoes I had seen in another store they didn't stock the ones I wanted but the staff was more than helpful to find them for me they rang numerous stores and got them for me you don't see this standard of customer service very often I will be going there again and thanks you again… Read Full Review

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★★★★★

“Quality for price”

Written on: 26/01/2016 by 138Harris-Alt (1 review written)

The staff in your paignton store were very helpful and went out of their way to find me some of the same sandals as i purchased two years ago.I would definately recommend. … Read Full Review

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★☆☆☆☆

“Worst boots ever”

Written on: 19/11/2015 by 1971Mooney (1 review written)

I bought boots for 15 pounds from Burned Oak Store/London and was hoping they going to last for at least couple of mounts untill spring.But not at all.I`m security guard in a school 185 cm/90 kg. and the only activity that i use to have with them was standing for 4 hours a day.Just 4 hours and they didnt last more then week.I`m so dissapounted because they were really confortable to wear… Read Full Review

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Customer-Service's Comment

Written on: 23/11/2015

Hi,
We are sorry to read you were unhappy with the boots you purchased. Our Customer Services Team would like to look into this for you. Could you please email us with details of your complaint and a contact phone number or email address so someone can get in touch. Best Wishes, Shoe Zone Online Team

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★★☆☆☆

“ charged for a bag when buying 2 pairs!”

Written on: 14/10/2015 by Holbrook492 (1 review written)

how are we supposed to carry shoes home? thought bags were chargeable for groceries? I said did not want a bag would carry them, assistant gave impression would then give free as she said head office say charge but would check with her manager on Tuesday but found out later had charged me! Items bought only 2 pairs left in my size some pairs were bent/squashed so poor quality. Assistant pleasant unlike previous staff in N Malden branch. Will look elsewhere in future… Read Full Review

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Customer-Service's Comment

Written on: 26/10/2015

Hi there,
Can you please email your contact details to us so someone can look into this for you.

From the 5th October 2015 new government legislation states large business’s with shops located in England are required to charge 5p for all single-use carrier bags.

At Shoe Zone, we’re committed to making a positive difference to our community and the environment, therefore our staff will ask where possible for customers to reuse carrier bags. However, in cases where this is not possible or convenient we can provide customers with plastic carrier bags which are charged at 5 pence per bag. All proceeds from this charge will be forwarded to our Shoe Zone Charity Trust.

We are proud to support various causes, locally and further afield, directly and via the Shoe Zone Charity Trust, since 2001, our Shoe Zone stores and Head Office have raised over £210,000 for nominated charities and the Shoe Zone Charity Trust alone has donated over £420,000 since its start in 2005.

Best Wishes, Shoe Zone Online Team

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Peterperston's Comment

Written on: 27/01/2016

Kinda the law mate

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★☆☆☆☆

“shoes break really easy”

Written on: 13/10/2015 by guPeacock391 (1 review written)

Shoes damage really quick. The last roughly a few weeks before needing new. I am changing shoe shops now as they are rubbish… Read Full Review

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Customer-Service's Comment

Written on: 26/10/2015

Hi there, could you please email a contact phone number or email address to us along with details of your complaint so our Customer Services Team can look into this for you. Best Wishes, Shoe Zone Online Team

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★★★★☆

“excellent value for money”

Written on: 15/08/2015 by ReaganGriffin (1 review written)

Just bought pair of shoes from Shoe zone and ordered another pair (different style) online as they didn't have my size left in the shop, guess what no postage charge brilliant!Keep up the good work… Read Full Review

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★★★★★

“Gorgeous Shoes and Brilliant Customer Care.”

Written on: 26/07/2015 by Clancy325 (1 review written)

Purchased over a couple of weeks slippers and shoes from the Widnes Branch. The girls and The Manager couldn't do enough for myself and my husband. We had ordered shoes which where delivered to our front door with no extra cost...fantastic value and no postage to pay! What more can you want. Would highly recommend The Widnes Branch for anyone who is looking for lovely shoes and pleasant staff to serve them. A big thank you from two very satisfied customers… Read Full Review

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★☆☆☆☆

“buy cheap, buy twice”

Written on: 25/06/2015 by AaronDickey475 (1 review written)

rubbish product - pair of work shoes fell apart within 9 months… Read Full Review

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Customer-Service's Comment

Written on: 29/06/2015

Hi Aaron, could you email details of your complaint and a contact number or email address to us so someone from our Customer Services department can investigate and get in touch. Best Wishes, Shoe Zone Online Team

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★☆☆☆☆

“worst customer service ever!!!!!!!!”

Written on: 19/05/2015 by rennix (1 review written)

Bought a pare of shoes on Saturday for myself in reading broad street brasnch. Tried them in the store, left shoe felt a bit tighter. I hoped that after a couple of days wearing them the shoe will streach and will be fine. But after a short trip to local shop my left foot got squeezed quite tight that I just wanted to take them off asap!But the right foot was fine. On Monday I returned to the shop and explained the situation to the store manager. She looked at the shoes, tried to measure them… Read Full Review

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Customer-Service's Response to rennix's Review

Written on: 26/05/2015

Hi, Thank you for your feedback regarding your instore experience. Our Customer Services department would like to look into this further for you. Can you forward your contact email/phone number along with details of your complaint to us so someone from our team can investigate. Best Wishes, Shoe Zone Online Team

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★☆☆☆☆

“Rubbish product and even worse customer service”

Written on: 05/05/2015 by buyerofpurerubbish (1 review written)

Shoes lasted less than 2 hours before insole came away. Not a fault!!!!! Manager not available. Refund refused. Come back in an hour!! shoes glued. Won't be buying there again… Read Full Review

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Customer-Service's Response to buyerofpurerubbish's Review

Written on: 11/05/2015

Hi. thank you for your feedback regarding your purchase. Can you email details of your compliant along with a contact number or email address to us so someone from our Customer Service team can look into this for you. Best Wishes, Shoe Zone Online Team

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★★★★★

“Lilley womens beige casual boot”

Written on: 13/02/2015 by CorinneMcCoy (1 review written)

Ordered these boots on line. Delivery excellent as were the boots. Comfy and warm. Have in fact brought two pairs now… Read Full Review

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★☆☆☆☆

“terrible service at hemel Hempstead branch”

Written on: 06/12/2014

I was absolutely appalled by the service I received at the hemel Hempstead branch while buying snow boots for my son. The 2 members of staff were very rude, had poor product knowledge and unhelpful. staff member nearly bit my head off for asking what a size 1 was in European size and looked at me like I was thick and then had to look up in folder to answer my question! I then asked for a size 1 in the snow boots and a lady brought them out from the back. Once I arrived home I tried the boots… Read Full Review

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Customer-Service's Comment

Written on: 08/12/2014

Good Morning,
We are very sorry about the service you received in our Hemel store. We would like to look into this further for you. Could you email your contact details and some details of your complaint to us and someone from our Customer Services department will get in touch regarding your complaint. Best Wishes, Sarah

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