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| Value for Money | 2.5/10  |
|---|---|
| Overall rating | 2.6/10 |
Full review by
drussell
on 20th Dec 2006
User Rating : 10
Respect :
-1
Good Points: The scheme worked for the consumer, if careful.
Bad Points: None.
General comments: I took out a 5 year loan with them on the basis of the Interest Back Bonus Scheme in December 2001. I assumed that with such a system there would be many 'banana skins' along the way, which may have prevented payout. On this basis I carefully read the HFS Loans conditions over and over again, using a highlight pen to pick out the potential 'banana skins'. Having digested the conditions. I duly followed the instructions, registered and received the required certificate. This, and other paperwork was tucked away, and a diary note made for 5 years on the revisit. The diary note also told me where I had stored the paperwork. As the 5 year anniversary approached I extracted the paperwork, reread and familiarised myself with the rules and made the application for the interest back payment to the new Administrator address that I found online. I even complied with the conditions removed by the OFT. My application was acknowledged, and within two weeks of the acknowledgement I received a cheque for the full amount of the interest. Without wishing to be unkind to other reviewers, those who have failed in their claim have scored an 'own goal', which of course HFS hope will happen. However, with attention to detail which does not take much time, these schemes can and do work in the consumers favour. Sadly, those who haven't made it work have only themselves to blame, but have fallen into the modern culture that it must be someone else's fault. This review will not be well received by everybody, and I expect criticism, but this scheme worked very well for me. Thank you HFS.
drussell's review and ratings | 282 words | 3 comments added.
Review by
chessman
on 12th Sep 2006
User Rating : 0
Respect :
+1
At the time I took the loan out with HFS (now Capital One) home owner loans, they were offering customers all the interest paid back at the end of the term of the loan, subject to conditions being kept by the borrower.
At the time I was made aware that no more than 2 repayments must not be late and that you had to claim the interest back within 21 days of the loan ending. My loan ended in September 2006. I rang Capital One to enquire regarding claiming my interest back on the loan. They aske ...
chessman's full review | 323 words
Review by
Yelrab
on 23rd Feb 2006
User Rating : 1
Respect :
+1
HFS Loans said they sent their Interest Back registration by recorded delivery, and it should have been guaranteed delivery.
Yelrab's full review | 37 words
Review by
HFSarecrooks
on 30th Oct 2005
User Rating : 0
Respect :
+1
HFS cash back loan:
I never knew I had to complete a registration form until my 5 years were nearly up, and I wanted to claim back my interest.
This is very misleading. I received a letter from HFS congratulating me on completing the loan. If it's completed, I assume no further action needs to take place? If further action is required i.e fill out the registration document, they don't mention it in the letter !!. However I did receive a registration form (only pointed out to me last week). ...
HFSarecrooks's full review | 432 words | 2 comments added.
Review by
Alan Manser
on 25th Oct 2005
User Rating : 0
Respect :
0
I too have been caught out by the small print used in this HFS Loans Ltd scheme. I missed the bit about a registration form in amongst the 12 pages of A4 small print and especially the bit that put the onus on the borrower to notify HFS if the registration form wasn't received. This was amongst the 21 points that HFS had to delete or amend after The Office of Fair Trading had finished with them (see OFT bulletins 21 and 22, unfair terms and conditions).
Not surprisingly then they soon cease ...
Alan Manser's full review | 473 words
Review by
cblacoe
on 14th Sep 2005
User Rating : 10
Respect :
0
HFS are now part of Capital One and are a BROKER not a lender......... They do not charge up-front-fees. Any fees are added to the loan.
cblacoe's full review | 33 words
Review by
mrs angela page
on 3rd Nov 2004
User Rating : 0
Respect :
0
HFS Loans Ltd - HFS Interest Back loan promotion.
Have you got one?
Have you been able to claim your money back?
How many people have been unable to claim back?
mrs angela page's full review | 179 words | 1 comment added.
Review by
anantghelani2
on 15th Sep 2004
User Rating : 0
Respect :
0
I saw a question on this site for HFS Loans Ltd Interest Back Offer from the site-registered member. As I am having difficulty claiming my Interest back from HFS and as they can not find my registration, I wonder if others are having similar difficulties with HFS offer. They are asking me now to prove that I had registered by producing a proof of posting or registered post proof. It appears that their registration site has been relocated several times and have lost the registration form. As ...
anantghelani2's full review | 210 words | 3 comments added.
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