Speciality Linens Reviews - www.specialtylinens.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Lied to me, sent another stores item”

Written on: 17/05/2014 by Shirley235 (1 review written)

This store is a JOKE. They don't have an address but a p.o. box. They don't have a phone number but a fax number. They sent me sheets from Georgia when they themselves are from Spokane washington. They sent the wrong color, the wrong material and the items did not come with an invoice. I wouldn't ever do business with them again if you paid me… Read Full Review

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★☆☆☆☆

“not the best place to shop online”

Written on: 06/12/2013

i found they were really rude and you cant reach anyone on the phone ..the line is always down..even during business hours. want to cancel my order but cant get though. what a poor excuse for a web site… Read Full Review

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★☆☆☆☆

“Way Overpriced!!”

Written on: 09/11/2012

Bought a velvet comforter for $300.00. The bedding arrived and was velvet sewn onto a cheap backing that would be itchy when touching skin. Way overpriced for the materials used. Of course, this item was not able to be returned. Buyer beware, if item is non-returnable it probably means most people would want to return after seeing item. My fault for not realizing that… Read Full Review

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★☆☆☆☆

“owed money for 3 mos”

Written on: 09/10/2012

After many phone calls and 3 orders, I finally got the product I ordered. I returned 2 orders in July and it is October 2012, and I still haven't received my charge credits ($200). Worst business I have encountered… Read Full Review

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Cust12's Comment

Written on: 11/10/2012

update: fortunately I had insured these 2 returned orders thru the post office. I called specialty linens and told them I have proof of delivery back to them and if I do not get my money, I will pursue it legally. I got my money credited, finally.

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★☆☆☆☆

“Horrible customer service!!!!”

Written on: 10/10/2011 by maxdmia (1 review written)

I had placed an order on 9/18/11 for a bedding set for my son's room. I have called three times since then asking for a tracking number. They kept saying when it ships I will receive one via email. Well it is 10/10/11 and I finally received an email saying it will be on back order until 11/15/11. Ok, well I tried to call and cancel my order and I cannot get ahold of anyone! I have left messages and no one has returned my call. It is ridiculous to wait for two months for an item I already… Read Full Review

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Specialty's Response to maxdmia's Review

Written on: 20/09/2012

Notice of a backordered item is sent to the customer asap. It sounds like the item was a ready made item that comes from overseas, which makes it difficult to know the backorder status until the last minute. We offer many made in the USA items which rarely go on backorder status. We do not charge the customer for the their order until the order ships. So, if this customer's order was on backorder she would not have been charged for the order until it shipped. As for cancelling her order, if she was unable to reach us by phone (she could leave a message, we respond to all voice mails in a timely manner) or she could have emailed us to inform us that she did not want to wait for the backordered item.

We are not answering calls on a cell phone. We have been in busy for over 17 years.

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★★★★★

“I ordered a comforter and sheet set from Specialty...”

Written on: 12/02/2010

I ordered a comforter and sheet set from Specialty Linens and it arrived later that week. The products are great quality and were the best deal out there.


Customer service was extremely courteous when I had questions before and after placing my order. When I called for the status of my order, they told me where my packages were and provided me with tracking.

I will buy from Specialty Linens whenever I need bedding!… Read Full Review

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☆☆☆☆☆

“I have been waiting two and a half weeks for the item...”

Written on: 10/07/2009 by mjluria (1 review written)

I have been waiting two and a half weeks for the item I ordered from Speciality Linens and have yet to hear from them that it was delivered. They do not offer any way to track your order. I've tried to contact them by phone and I always get an automated recording and instead of putting me on hold they hang up on me. I've emailed the company twice with no response. VERY poor customer service… Read Full Review

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☆☆☆☆☆

“Customer service is the poorest I've ever encountered....”

Written on: 13/08/2008 by Chickietalks (1 review written)

Customer service is the poorest I've ever encountered. I've never been treated like this anywhere in all my shopping online. I do not recommend Speciality Linens… Read Full Review

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★★★★★

“Great company. They've definitely made me a lifetime...”

Written on: 24/01/2008

Great company. They've definitely made me a lifetime customer… Read Full Review

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★★★★★

“THEY ARE THE BEST Specialtylinens.com is an awesome...”

Written on: 13/06/2007 by sellersas (1 review written)

THEY ARE THE BEST Specialtylinens.com is an awesome online store, in fact it is about the best online store I have visited and bought from. I would recommend it to everyone. They have about anything and everything to chose from. My order came quickly in the Christmas rush, and the people that worked there were just as nice as can be. I recommend it to everyone. The quality of their linens and bedding is amazing.

Specialtylinens.com is the best!!!!!… Read Full Review

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★★★★★

“I had a great experience with specialtylinens.com. ...”

Written on: 13/01/2005 by quicked (1 review written)

I had a great experience with specialtylinens.com. There was easy ordering, peasant people, the product arrived quickly and was just as described. Very good quality for a great price. I'll definitely be using this company again. They've made me a customer!… Read Full Review

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