dolcis reviews | Watch This Item.

Average Ratings
Quality of service3.1/10 Based on 18 ratings
Layout of shop4.9/10 Based on 26 ratings
Value for Money3.9/10
Reviewer Rating3.2/10
Overall Rating3.5/10 Based on 31 ratings
30% Recommended9 out of 30 Reviews
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30 Review Centre Dolcis Reviews

  • Full review by
    sara33
    on 7th Apr 2008


    User Rating : 1
    Respect : 0

    I was treated like moaning customer. I went in with my shoes that i purchased and they fell apart in 2 months. i had my receipt but i was told it has been over 28 day and i was allowed an exchange. What i find troubling is that do Dolcis expect their shoes to last 28?
    sara33's review and ratings     | 53 words | 1 comment added.

  • Review by
    Guest.
    on 6th Feb 2008


    User Rating : 1
    Respect : 0

    Employ better staff!
    Guest's full review     | 47 words | 1 comment added.

  • Review by
    chez18 Rank: Colonel
    on 5th Feb 2008


    User Rating : 10
    Respect : 0

    Nice shop you should go in when theres a sale on you can pick up some decent things! I purchased some sandals from there and they are really comfy and still look new even though I wore them all the time on my holidays!
    chez18's full review     | 64 words

  • Review by
    lapland
    on 3rd Nov 2007


    User Rating : 4
    Respect : 0

    Unsafe heels on a pair of boots that I bought in Chester town, Dolcis shop. I almost fell on my back with the heels sliding under me on laminated and linoleum flooring. I have been walking on the balls of my feet. Just not good enough.I have had to put rubber heels on the boots at a cost of £7. One unhappy customer. Like the boots, but what a fuss after purchase.
    lapland's full review     | 72 words

  • Review by
    banana
    on 4th Sep 2007


    User Rating : 0
    Respect : -1

    Staff at the Dolcis shoe shop at the Metro Centre were very unhelpful, and wouldn't listen. A friend bought shoes for £40, and three weeks later they were being sold for £16, and that was what they offered her as a refund. She refused and took the shoes to a charity shop. She contacted head office and they said the decision was final.
    banana's full review     | 77 words | 2 comments added.

  • Review by
    Jane Cosham
    on 16th Jun 2007


    User Rating : 8
    Respect : +1

    Shopping at Dolcis has never been a bad experience for me and I have always like their products and have not had a problem after many years of shopping there. I firmly believe it is the way we approach each other that often promotes an unsatisfactory result. All the other reviews are negative which is not the picture I have of this store.
    Jane Cosham's full review     | 120 words

  • Review by
    pauldaly
    on 14th May 2007


    User Rating : 2
    Respect : -1

    I took a pair of my son's shoes back to Dolcis after a week of wearing them. The sole was hanging off one shoe. I was told by the manageress that I had failed to protect the leather, as leather is not waterproof. My wife, who bought them, was not informed that she should do this to prolong the shoes' life beyond one week. As a gesture of goodwill (!!) she said she would exchange them, but would not give me a refund. As I did not want the same thing to happen again, I insisted on a refund, but sh ...
    pauldaly's full review     | 182 words | 2 comments added.

  • Review by
    pinkpaperclip
    on 3rd May 2007


    User Rating : 0
    Respect : -1

    I bought a pair of boots from the Chester store and the zip broke on them. I took them back, and they said they were not their boots! I had the box as well! And I did not own any other boots to get them mixed up with. The Dolcis assistant that served me 4 days earlier was there, but she said she did not remember me. We wrote to head office and told them, but we got a reply saying there was nothing they could do. The assistant that got the boots from the back room for me was a Saturday girl. I ...
    pinkpaperclip's full review     | 129 words

  • Review by
    decoded Rank: Staff Sergeant
    on 20th Feb 2007


    User Rating : 0
    Respect : -2

    When I returned a LEAKING shoe to Dolcis in the Wakefield Ridings branch, the smarmy manager told me that shoes were not waterproof unless they were hiking boots. She than accused me of walking through deep puddles which could have caused the leak. Not once did she take me seriously, but treated me like a kid who likes to jump about in the rain. After questioning her answer, the other members of staff backed up her reply and said that their shoes also leak in heavy rain. The manager also had the ...
    decoded's full review     | 163 words | 8 comments added.

  • Review by
    Aasiabibi
    on 15th Dec 2006


    User Rating : 3
    Respect : -2

    I am annoyed at Dolcis, because when spending over £60 on boots, I do not expect to receive one 'used' shop one and one new one. When I complained, the girl said it was the last pair and all they could do. On another occasion I tried on 2 size 6 boots, gave her the 'shop one' back and asked for a new one. She went away and came back with the same boot! I knew it was the same one because a) it looked older, but b) I had opened the buckle and tightened it, distorting the shoe, and I did not ...
    Aasiabibi's full review     | 151 words | 2 comments added.

  • Review by
    taylol
    on 28th Nov 2006


    User Rating : 2
    Respect : 0

    I purchased a pair of boots from their Trafford Centre store in Manchester. All the staff were very helpful until I came to pay. There were a few scratches on the boots and a tube of leather cream had been put into the box at the till (I thought this was complimentary for the scratched boots). The assistant said the cream was great and would remove the scratches, then charged me for the cream. When I queried this I was told 'they could not let me have it for free'. The supervisor was called ...
    taylol's full review     | 154 words | 1 comment added.

  • Review by
    shopper31
    on 23rd Sep 2006


    User Rating : 4
    Respect : 0

    I was disappointed with the service in the Wimbledon branch of Dolcis. I was hoping to buy a pair of shoes that I had tried on today but after the disinterest from the shop assistants and the clear strain required to be friendly and helpful, I left the pair of shoes and hope to try another branch for service with a smile.
    shopper31's full review     | 73 words

  • Review by
    flossy07
    on 11th Sep 2006


    User Rating : 0
    Respect : -1

    I was annoyed with Dolcis, that whilst they say that statutory rights are not affected by their refunds policy actually, it clearly is, as if an item is not fit for use, then a repair, replacement or refund must be offered and they said that they were unable to do this for bags. I can only assume that this policy is in place as they have no faith in their bags!
    flossy07's full review     | 94 words | 1 comment added.

  • Review by
    kittyclare Rank: Corporal
    on 7th Aug 2006


    User Rating : 9
    Respect : +1

    I actually work for Dolcis and am very disappointed to read that many of the people on here have had bad experiences. I agree with the point that the website isn't brilliant and it does need updating. But I can honestly say that in the store where I work we always give good customer service and would never dream of saying some of the things said on here. If we don't have a shoe in stock the warehouse is the next port of call who we phone and see if we are able to get the style. And we take custo ...
    kittyclare's full review     | 388 words

  • Review by
    shales
    on 14th May 2006


    User Rating : 1
    Respect : 0

    My daughters took a pair of shoes back to Dolcis in Chester and they were told that they needed a receipt and their mother to get vouchers back (despite the sign on the wall saying they did not). I went back a week later and got the vouchers no problem. The person next to me in the queue had some shoes in a terrible state after one days wear, and the manager was being most unhelpful and refusing to refund. I intervened and was asked what business was it of mine? To which I replied that I was a c ...
    shales's full review     | 168 words

  • Review by
    Pedders
    on 14th May 2006


    User Rating : 2
    Respect : 0

    I went into Dolcis looking for a pair of smart shoes and ended up asking to try on smart shoes, flats and sandals! It was taking ages so I asked the senior shop assistant/manager if she knew where they were. She was unhelpful, and when I asked about shoes matching a bag I found and liked, she was equally unhelpful and said they didn't have any and couldn't get any. She did not offer to find out if a store nearby had any or any other help. So, I walked out and didn't purchase any shoes that day! ...
    Pedders's full review     | 127 words

  • Review by
    xxHiggxx
    on 2nd Apr 2006


    User Rating : 10
    Respect : 0

    I bought a pair of pretty orangy/peach pumps from Dolcis in Stevengae last year. If it wasn't for the growth of my feet I would still be wearing them now. They were the most comfortable shoes I have ever bought and they lasted as long as I needed them to.
    xxHiggxx's full review     | 53 words

  • Review by
    pr86
    on 20th Feb 2006


    User Rating : 1
    Respect : 0

    I bought a pair of suede effect boots from Dolcis for what I thought was a reasonable price. However after two weeks of normal wear (about 3-4 days per week) the heels had worn down to the metal part and the toes had started to fray. I took the boots back with the receipt hoping that I would at least be able to get them repaired or replaced however I was told that I was not entitled to anything as there is no guarentee as to how long a pair of boots should last and that I should have got them re ...
    pr86's full review     | 204 words

  • Review by
    ajn
    on 20th Feb 2006


    User Rating : 9
    Respect : 0

    I find the shoes at Dolcis to be good value and good quality. Many of the shoes are produced by big name designers, and there is a good selection of styles available. All the staff members are polite and aid the customer when assistance is needed. Refunds are given if there is a genuine fault and the faults comply with the refunds policy.
    ajn's full review     | 73 words | 1 comment added.

  • Review by
    rubbishmail
    on 15th Feb 2006


    User Rating : 2
    Respect : 0

    I purchased a pair of shoes from Dolcis and it lasted 1 week with the sole coming off. I lost the receipt but had the credit card receipt, and they don't consider this proof of purchase and I had to fight for my money back, (still waiting has to be approved by head-office).
    rubbishmail's full review     | 56 words


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