JD Sports Reviews

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★☆☆☆☆
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JD Sports

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Latest Reviews

★☆☆☆☆

“APPALLING RETURNS”

Written on: 23/01/2015 by 35Leslie (1 review written)

I returned two jackets (one valued at £95 and one at £125) I received a refund for one of the jackets (the £95 one) but I am still chasing the refiund for £125 16 days later. They do not respond to online complaints, just completely ignore them DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“returns policy a joke”

Written on: 19/01/2015 by smelly (2 reviews written)

tried to exchange a xmas present for a different size but was not allowed without a receipt although it was still labelled with their name on it. returned a few days later with a receipt but they refused to refund my card because it wasn't signed, they expected me to go home , sign the card and come back another day , so I just popped out side signed it and went back in , I was served by a different member of staff , but the manager was signing to her behind my back to not do the refund… Read Full Review

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★☆☆☆☆

“Beware buying Christmas present from here”

Written on: 09/01/2015 by Busyladyshoppet (1 review written)

I bought my granddaughter a pair of black trainers for Christmas which cost £60 from the Merry Hill centre. When she opened her present she said she had wanted the white. So I took them back on the 28 dec to be told that cannot exchange Christmas presents till the following week. This we did last Thursday 8 jan. Expecting a straight forward swap. Oh no even though I had got my receipt they told me I should have bought them back by Monday 5 jan. Why did they not tell me this on the 28… Read Full Review

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★☆☆☆☆

“JD online ordering ”

Written on: 06/01/2015 by UnhappyJDcustomer (1 review written)

I ordered football gloves for my son on st Stephens day 26th December to be delivered to my local store. Today is the 6th January 11 days later and still no gloves I have called into my local store twice only to be told that I have to contact customer service. I tried yesterday and waited for over an hour and I just got automated voice telling me they new I was waiting and someone would answer me shortly Tonight I phone again and got a customer service representative after 18 minutes to be… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 05/01/2015 by GermanMoore (1 review written)

I took a north face hoodie into the store expecting to either exchange for the size I wanted or receive a full refund if size not available. despite having the gift receipt and checking the date was valid I was told that a gift receipt would NOT entitle me to a refund, all I was offered was a gift card. I am furious because the gift receipt effectively is useless. I had no choice but to receive a giftcard which is valid for 12 months. beware of buying anything from JD Sports. very dishonest… Read Full Review

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★☆☆☆☆

“NO RETURNS OR EXCHANGE POLICY”

Written on: 31/12/2014 by DennisReid (1 review written)

I BOUGHT REALLY EXPENSIVE JACKET FROM BLACKS WHICH IS PART OF JD SPORTS. ZIP WAS NOT WORKING THEY REFUSED TO EXCHANGE OR PROVIDE REFUND. THEY INSIST THERE IS NOTHING WRONG. I THOUGHT FAULTY ITEMS ARE COVERED UNDER RETAIL LAW!!… Read Full Review

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★☆☆☆☆

“Parcel lost”

Written on: 18/12/2014 by Samirk (1 review written)

I have ordered online couple of items that was "supposedly" shipped and delivered to me, as per a tracking link they sent me... However this never happened. I sent an email and called couple of times and was promised to receive a call in 24 hours with a solution and never happened! I called again and they still have no answer on the second day... very poor service quality!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service from JD Sport in Store Brent...”

Written on: 08/12/2014 by Jane162 (1 review written)

I am respectable middle age human being and work as an IT consultant in Cooperate environment. I have visited JD Sports shop today (8 Dec 2014 at 8:30pm) in Brent Cross shopping centre, and wanted to purchase few tracksuits and Polo shirts. However prior to purchasing I wanted to ensure the fitting is correct and wanted try them on. Therefore i approached a member of staff (young Asian guy) who was just working outside the changing room, I requested that I wanted to try the tracksuit bottom… Read Full Review

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★☆☆☆☆

“Returns policy stinks”

Written on: 17/11/2014 by Gardanik (1 review written)

Got two football tops for kids,and neither fits both too big, tried returning them to the shop to be told I could only get the sizes I need online, but refused a refund and refused to order sizes I need, so I am now stuck with 2 tops that cost £80.00 that are no good to me. So I then phoned head office who were totally unhelpful was told they would not refund my money, so then asked them to send me a letter as I was going to the Ombusman was told no letter would be sent and feel free to go to… Read Full Review

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★☆☆☆☆

“Look under the [rice ticket”

Written on: 16/10/2014 by torwood (3 reviews written)

On a day shopping in Stirling we went in to King of Trainers owned and operated by JD Sports. On decided to buy a red nike top priced at £50.00, we made our way home happy with our purchase. Ontaking all labels off bfore washing we noticed the price sticker on the label was coming off and on peeling it back we found that RRP price of the top was in fact only £45.00.On telephoning the store they denied all knowledge even after we asked them to check the other tops on the rail in store. We ahve… Read Full Review

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★☆☆☆☆

“very bad ”

Written on: 10/09/2014 by cgTobin80 (1 review written)

not a good shop there are not a lot of range to the shoes. lol… Read Full Review

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★☆☆☆☆

“Never order from JD!!”

Written on: 01/09/2014 by Elisemason (1 review written)

Ordered some trainers online for my son as he desperately wanted them for the start of school on Tuesday. I ordered them on Saturday and paid £5.99 for Next day delivery. On Monday l contacted them to say l hadn't received an email to say they have been despatched and was told that there's been a problem at the warehouse and l won't be receiving them till Tuesday. This is not the first time l've had a problem. I ordered trainers for my daughter from the store a while ago and they took ages to… Read Full Review

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★☆☆☆☆

“WORST MISTAKE!!!!! ”

Written on: 28/08/2014 by Gemma1996 (1 review written)

Ordered 2 pairs of AirMax and they took the money out and then said out of stock and left me over £100 over drawn and haven't given me my money back yet !!! Worst shop going!… Read Full Review

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★☆☆☆☆

“customer service NIL”

Written on: 07/07/2014 by 114Pollard (1 review written)

Will not exchange goods unworn for a larger size!!! No help, not interested in anything you have to say to explain why the trainers are too small for a little boy. Stuck with brand new unworn trainers:(… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!”

Written on: 01/07/2014 by marialou (1 review written)

The delivery department and the customer services is shocking..Ordered my items last week Wednesday and its Tuesday now and still nothing... Absolutely terrible! Happy to take my money from my account within seconds but shows no concern for giving me my goods. I will happily use JD SPORT again but only to purchase in store as the store staff are fab and made many calls on my behalf... Still to no one taking responsibility. Any one reading this beware of ordering on line … Read Full Review

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★☆☆☆☆

“Next day delivery!? More like next week!!”

Written on: 23/06/2014 by Azul166 (1 review written)

Payed £105 for a pair of trainers online that said 'free next day delivery with this item' that was Thursday morning when the order was placed. My wife waited in all day Friday so as you can imagine she was not impressed. I waited in all day Saturday and still no trainers, absolutely fuming and the customer services department are simply not bothered about me losing my weekend waiting in the house so I have rejected the delivery and will claim my money back through paypal. Avoid buying items… Read Full Review

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★★☆☆☆

“I was shopping in JD in Dundee overgate and had chosen...”

Written on: 02/06/2014 by Koltone148 (1 review written)

I was shopping in JD in Dundee overgate and had chosen 3 items I wanted to try on. I approached the floor staff who took note of the number of items I had and then opened the cubicle. On trying on my first item this was to small so I asked my wife if she would get me the next size up. On trying this my wife was standing in the cubicle with me as I would automatically ask my wives opinion only to be confronted with attitude by one of the male staff saying only one in the cubicle at a time… Read Full Review

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★☆☆☆☆

“JD sports HAVE LOST MY SONS ONLINE ORDER ALMOST 300.00”

Written on: 29/05/2014 by Cathy666 (2 reviews written)

Hi we have been on a wild goose chase between JD sports and city link for over a week my son ordered almost 300.00 of holiday clothes and trainers last week online been chasing for a week was told city link lost our order in there depot and has never gone out for delivery. i was promised a call back from JD and no call got back on to them saying they had to send us a form to sign then they can re send a new order or refund i explained again he is away from Saturday and if u have agreed… Read Full Review

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★☆☆☆☆

“JD sports HAVE LOST MY SONS ONLINE ORDER ALMOST 300.00”

Written on: 29/05/2014 by Cathy666 (2 reviews written)

Hi we have been on a wild goose chase between JD sports and city link for over a week my son ordered almost 300.00 of holiday clothes and trainers last week online been chasing for a week was told city link lost our order in there depot and has never gone out for delivery. i was promised a call back from JD and no call got back on to them saying they had to send us a form to sign then they can re send a new order or refund i explained again he is away from Saturday and if u have agreed… Read Full Review

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★☆☆☆☆

“Worst service and costumer care”

Written on: 29/05/2014 by RihannaHutchison (1 review written)

Would not exchange the shoes that are 1day old and never used...talk down to me avoid avoid avoid will never shop there again and tell all my friends not to as well… Read Full Review

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