JD Sports Reviews

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★☆☆☆☆
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  • Quality of service

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  • Value For Money

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JD Sports

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Latest Reviews

★☆☆☆☆

“I waited in all day but did not receive my "next day...”

Written on: 29/03/2016 by AdolfoJarvis243 (1 review written)

I waited in all day but did not receive my "next day delivery" order! Now I am being told it was signed for by someone else the following day. I am yet to receive a refund as it now being investigated. I wa told that I would receive forms to complete via post... But they never sent them, I ended up having them emailed over. Mean while I'm left out of pocket! Will not be shopping online with JD EVER AGAIN! Service very poor, time and money consuming! Very unhappy customer! … Read Full Review

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★★☆☆☆

“NO longer the king of trainers ”

Written on: 29/12/2015 by FaithReynolds248 (1 review written)

Use to shop at Jd regularly but has gone down hill very fast. Poor customer service, shady refund policy and more expensive than there competitors. Need to get there act together before I think about going back... Be interesting to see if they will be about for another 34 years!… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 17/12/2015 by 1968McIntosh (1 review written)

Gt 115 pound trainrs on line they sent me an email stating my order has been cancled with no explanation rung the help line the woman was rude and hung up coz I raised my voice well anybody would if someone's took your 115 pound and cancled ur order with no explanation weeks before Xmas thank you jd for this you've made my Xmas more stressful go foot locker in future… Read Full Review

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★☆☆☆☆

“MOST RUDE STAFF EVER”

Written on: 13/12/2015 by BryceMcNeill (1 review written)

Don't use this company. They take your money and fail to deliver goods. When you call to chase they just hang up on you. Been 3 weeks and my son still doesn't have his coat… Read Full Review

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★★☆☆☆

“checkout staff manners”

Written on: 05/11/2015 by MarlonForsyth1947 (1 review written)

assistant-hello darlin me hello, assistant £29.99 darling,do you want to buy a bag darling? me no thanks, assistant-ok darling theres your change darling me- thankyou assistant receipts in your bag darling me thanks, assistant no prob darling tara darling.why did I thank her for treating me like an item on a conveyor belt? I am a mother and wife work full time not 10 years old or someone to be patronised and certainly not her darling, I left feeling belittled and angry will never shop there… Read Full Review

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2016's Comment

Written on: 06/01/2016

IF SHE CALLED YOU A SMACK HEAD. BYE SMACK HEAD, THANKS SMACK HEAD,,, WOULD THAT MAKE YOU HAPPY & FEEL BETTER SMACK HEAD ????? TO BE HONEST THINK DARLING WOULD BE BETTER. CAN ANY ASSISTANT NOT GET PUT DOWN, WHEN THEIR TRYING TO BE NICE !!!

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★☆☆☆☆

“What a JOKE !! ”

Written on: 17/09/2015 by Matiasf338 (1 review written)

Management constantly moan about employees, one member of staff was in a car accident and all he got was hate and questioning when he returned. Customers are constantly being judged and its the same in every store. Not one thing good about the place. Wage was shocking, discount was capped so you could only buy so much a year, constant abuse, even on a 40 hour contract you wouldn't know what days you were working until the day before. 12 hour shifts with no breaks and if you say no then prepare… Read Full Review

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★☆☆☆☆

“Jokers”

Written on: 07/06/2015 by Seamus329 (1 review written)

One pair of shoes, two sizes. Got a UK3 and a UK4. Tried to contact customer services. No number, had to email. Got no response. Sent shoes back for a refund. Shop somewhere else… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 30/05/2015 by 250Fry (1 review written)

Wish I had read rhese reviews before I made my order. We ordered a pair of runners on Monday to be in store on Friday. Received a reply on Saturday morning to say there had been a problem with our order. Very very disappointed with the lack of service received… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 21/05/2015

I have had the worst customer service experience with dealing with JD Sports in the Crescent shopping centre Limerick, here is my story: On Tuesday week ago myself and my son went to purchase a pair of nike runners, they did not have his size and told us they would order for us and the runners would be in on Friday and guaranteed us no later than Saturday , the assistant that served us was named Ger and it was on his guarantee and sales ability and assuances that we went ahead with the… Read Full Review

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★☆☆☆☆

“JD SELL POOR QUALITY CLOTHING.”

Written on: 20/04/2015 by MRCHOWDHURY (1 review written)

EVERYBODY KNOWS JD SELL GOOD CLOTHING ORIGINAL CLOTHING, BUT REALLY THAT ISNT TRUE JD SELL LOW QUALITY CLOTHING BY CALLING IT ‘ADIDAS ORIGINAL’ EVERY JD CUSTOMER BE CAREFUL IN WHAT YOU BUY, TOTALLY WASTE OF MONEY! READ BELOW.. I want to tell all JD customers, I am a regular JD customer, I at least buy clothing for my whole family every day or every week or every month, I have spent loads and loads of money on JD for a few years, but I have seen some clothing have lost colour, ripped or… Read Full Review

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★☆☆☆☆

“APPALLING RETURNS”

Written on: 23/01/2015 by 35Leslie (1 review written)

I returned two jackets (one valued at £95 and one at £125) I received a refund for one of the jackets (the £95 one) but I am still chasing the refiund for £125 16 days later. They do not respond to online complaints, just completely ignore them DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“returns policy a joke”

Written on: 19/01/2015 by smelly (2 reviews written)

tried to exchange a xmas present for a different size but was not allowed without a receipt although it was still labelled with their name on it. returned a few days later with a receipt but they refused to refund my card because it wasn't signed, they expected me to go home , sign the card and come back another day , so I just popped out side signed it and went back in , I was served by a different member of staff , but the manager was signing to her behind my back to not do the refund… Read Full Review

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★☆☆☆☆

“Beware buying Christmas present from here”

Written on: 09/01/2015 by Busyladyshoppet (1 review written)

I bought my granddaughter a pair of black trainers for Christmas which cost £60 from the Merry Hill centre. When she opened her present she said she had wanted the white. So I took them back on the 28 dec to be told that cannot exchange Christmas presents till the following week. This we did last Thursday 8 jan. Expecting a straight forward swap. Oh no even though I had got my receipt they told me I should have bought them back by Monday 5 jan. Why did they not tell me this on the 28… Read Full Review

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★☆☆☆☆

“JD online ordering ”

Written on: 06/01/2015 by UnhappyJDcustomer (1 review written)

I ordered football gloves for my son on st Stephens day 26th December to be delivered to my local store. Today is the 6th January 11 days later and still no gloves I have called into my local store twice only to be told that I have to contact customer service. I tried yesterday and waited for over an hour and I just got automated voice telling me they new I was waiting and someone would answer me shortly Tonight I phone again and got a customer service representative after 18 minutes to be… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 05/01/2015 by GermanMoore (1 review written)

I took a north face hoodie into the store expecting to either exchange for the size I wanted or receive a full refund if size not available. despite having the gift receipt and checking the date was valid I was told that a gift receipt would NOT entitle me to a refund, all I was offered was a gift card. I am furious because the gift receipt effectively is useless. I had no choice but to receive a giftcard which is valid for 12 months. beware of buying anything from JD Sports. very dishonest… Read Full Review

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★☆☆☆☆

“NO RETURNS OR EXCHANGE POLICY”

Written on: 31/12/2014 by DennisReid (1 review written)

I BOUGHT REALLY EXPENSIVE JACKET FROM BLACKS WHICH IS PART OF JD SPORTS. ZIP WAS NOT WORKING THEY REFUSED TO EXCHANGE OR PROVIDE REFUND. THEY INSIST THERE IS NOTHING WRONG. I THOUGHT FAULTY ITEMS ARE COVERED UNDER RETAIL LAW!!… Read Full Review

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★☆☆☆☆

“Parcel lost”

Written on: 18/12/2014 by Samirk (1 review written)

I have ordered online couple of items that was "supposedly" shipped and delivered to me, as per a tracking link they sent me... However this never happened. I sent an email and called couple of times and was promised to receive a call in 24 hours with a solution and never happened! I called again and they still have no answer on the second day... very poor service quality!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service from JD Sport in Store Brent...”

Written on: 08/12/2014 by Jane162 (1 review written)

I am respectable middle age human being and work as an IT consultant in Cooperate environment. I have visited JD Sports shop today (8 Dec 2014 at 8:30pm) in Brent Cross shopping centre, and wanted to purchase few tracksuits and Polo shirts. However prior to purchasing I wanted to ensure the fitting is correct and wanted try them on. Therefore i approached a member of staff (young Asian guy) who was just working outside the changing room, I requested that I wanted to try the tracksuit bottom… Read Full Review

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★☆☆☆☆

“Returns policy stinks”

Written on: 17/11/2014 by Gardanik (1 review written)

Got two football tops for kids,and neither fits both too big, tried returning them to the shop to be told I could only get the sizes I need online, but refused a refund and refused to order sizes I need, so I am now stuck with 2 tops that cost £80.00 that are no good to me. So I then phoned head office who were totally unhelpful was told they would not refund my money, so then asked them to send me a letter as I was going to the Ombusman was told no letter would be sent and feel free to go to… Read Full Review

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★☆☆☆☆

“Look under the [rice ticket”

Written on: 16/10/2014 by torwood (3 reviews written)

On a day shopping in Stirling we went in to King of Trainers owned and operated by JD Sports. On decided to buy a red nike top priced at £50.00, we made our way home happy with our purchase. Ontaking all labels off bfore washing we noticed the price sticker on the label was coming off and on peeling it back we found that RRP price of the top was in fact only £45.00.On telephoning the store they denied all knowledge even after we asked them to check the other tops on the rail in store. We ahve… Read Full Review

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