JD Sports Reviews
Latest Reviews
★☆☆☆☆
“Horrible Experience”
Written on: 19/05/2013
We went to the JD SPORTS OXFORD STREET store to buy track pants today. The women's section was at the lower ground floor, we selected 2 track pants and wanted to try them before buying them. Asked a member of staff (Was a supervisor or a Manager and not a floor staff) about Trail Rooms and he said they were on the ground floor. He did not even mention the 2 trail rooms on the same floor which we could have used and which he had locked and kept the keys with himself. We asked him if we could... (read more)
★☆☆☆☆
“Terrible Website, Terrible customer service ”
Written on: 15/05/2013
Been trying to order a few items off JD online - £250 worth which means i get free NEXT DAY delivery - Day 1 tried to order, 'add to basket' tab wont work on Laptop, PC, or Phone - Day 2 tried to order, 'select size' tab wont work on Laptop, PC, or Phone - Day 3 tried to order, 'process payment' screen times out after entering card details. This isnt very promising not knowing if the money has been taken or if the order has worked. Turns out it didnt process nothing so a complete waste of... (read more)
★☆☆☆☆
“No Refund or Exchange for un-used faulty trainers!!!!!”
Written on: 12/05/2013 by Gregor076
I bought trainers from Colliers Wood JD Sport last sunday,same day I found that the left shoe is about 5mm smaller then right one. I went there today to have it exchanged for another pair but have been refused!!!!!!!!! They said they have to send it for an inspection!!!-NEw unused shoes!!! They said it will take 5 days for the decision!!!!! I would understand if the trainers where worn, but they wasn't. I WONT BUY ANYTHING FROM THEM NEVER AGAIN... (read more)
★☆☆☆☆
“Disgusting service no exchange ”
Written on: 06/05/2013 by Sabheysmiy
Today I went into Milton Keynes jd sports store I wanted to return a pair of Adidas trainers which I purchased on 31st January 2013. I went to the desk and the member of staff was so grumpy aswell as all the other staff and he said I have to wait for the 'one' manager to authorise if. I waited almost 15 minutes and the manager turned up all grumpy and didn't even bother saying sorry for keeping me waiting. Then I showed then that the trainers had start to come apart on the side and my... (read more)
★☆☆☆☆
“won't return even though shoes cut my feet”
Written on: 08/03/2013 by George1979 (1 review written)
I took back a pair of shoes because they cut my foot the girl behind the counter said it was more likely to be my feet that where faulty than the shoes.She got the manager and she said the same thing.I asked her to feel the shoe as its an obvious fault.She said no and she would know if there was a fault as the shoes would have been recalled.So I made a complaint to customer service sending a picture of the cut on my foot.They said to send them back to be inspected which I did and they sent... (read more)
★☆☆☆☆
“JD sports are corrupt - buyer beware!!”
Written on: 21/02/2013 by Barbygirl66
I ordered my husband a nike tracksuit online on 15 december for christmas. I paid the £50 via paypal. The tracksuit was too big and so i took it back to the store to exchange for a smaller size. They would not take back the goods on boxing day (fair enough!) but they wouldnt refund in store anyway as we paid on paypal. We returned home and telephoned their customer services who sent through a returns label and we promptly returned the goods using a collect plus service on 28 december. We... (read more)
Tiana12's Response to Barbygirl66's Review
Written on: 11/05/2013
A very similar thing happened to me. After returning the goods, it took nearly 6 weeks for the refund to arrive. The customer support really do think that its a joke when you complain. I believe we had the pleasure of [name removed], they are an absolute joke and I will not buy from then ever again.
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★☆☆☆☆
“jdsports is Poor”
Written on: 19/02/2013
I place a order with jd sports next delivery,will that was 6days ago I have no items ,jds claims there can't get hold off the carriers ,and I can't have a refund yet, (read more)
★☆☆☆☆
“will never buy from them again!”
Written on: 15/02/2013
I ordered something online, and have not recieved my item. I live in Australia and have been trying to contact them via email and phone and had no response... I will not be reccommending this company to anyone... Now I am at loss and no money to buy another xmas present for my girlfriend :(:( (read more)
★★★★★
“Good service and fast delivery!!!”
Written on: 05/02/2013
I ordered a pair of shoes from the Netharlands on the 25th the package was sent on the 26th and I receieved the package today. I sent them a few e-mails about the were abouts of my package and they always sent me a good answer within a few hours. So overall good service and fast delivery!!! (read more)
★☆☆☆☆
“Canceled because of security risk!”
Written on: 23/01/2013 by Bianchi1
What a waste of time. Ordered a pair of trainers, money left my account, no trainers....then money back into my account. I e mailed them and they said "I'm sorry to say that your order has been cancelled by our security review team. Due to the nature of this cancellation, we are unable to disclose the reason on this occasion." My money not good enough I guess! Useless company, will not use again. (read more)
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Showing 1 - 10 of 139 Reviews
★☆☆☆☆
“JD SPORTS -EXTREMELY POOR RETURNS POLICY ”
Written on: 21/01/2013 by Heunis (1 review written)
I purchased a pair of Lunar Hypderdunk Basketball Boots online from JD Sports as a Christmas gift for my basketball playing son. I paid for next day delivery and received the item. My son is at boarding school so he could not try the item on. We left to go on holiday the day the shoes arrived and I took the shoes with us, to give to him on Christmas. I assumed that should they not fit, as shoes often do, we will be able to return them to JD Sport for an exchange on our return from... (read more)
★☆☆☆☆
“No refunds. Ever.”
Written on: 18/01/2013
I bought a pair of Nike New Fusion Run trainers. I said I did about 15 miles a week running, and asked whether these were "serious running shoes" and they said yes (I do about 15 miles a week). They felt comfortable and well padded, and so last night I tried them out and ran 5 miles and found to my disappointment that they were NOT serious running shoes. They caused pain in the ball of my feet for the last mile - I couldn't wait to get back and take them off. There's no chance of me doing... (read more)
★☆☆☆☆
“Refused to exchange little boys xmas present ”
Written on: 12/01/2013 by rachellena
I just want everyone to know how disgusting JD sports are treating customers!!! We have 2 pair of trainers that were bought as I present for Jonah 18mth old at Xmas. They are too small. We have tired to exchange today with boxes and receipt to find we only had till the 6th!!!! No one is prepared to offer an exchange...customer services didn't want to know. All they say is its our policy. Mmmm maybe but we are not abusing the returns policy. We want a bigger size!!! No money lost to JD... (read more)
Heunis's Response to rachellena's Review
Written on: 21/01/2013
I could not agree with you more. See my review on the very very very poor returns policy of JD Sport. Very cynical and very aware of the fact that once they have sold you an item you have virtually no chance especially over the Christmas period to return the item for an exchange or refund. It will cost JD Sports dearly over the long run - I for one will NEVER do business with them again.
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★☆☆☆☆
“Someone Elses Order Received”
Written on: 11/01/2013
I placed an order for some trainers online, was informed that my ordfer had been delivered and left in my shed. When i got home i discovered that JD has mixed up the order and that i had not received my £95 Air Max trainers but i had received someone elses £3 Arsenal hat & £3 Arsenal scarf. I immediately phoned JD sports to inform them of the error and was told that I could not have my order resent or receive a refund until I had returned the £6 worth of goods received in error. After... (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 09/01/2013
After ordering a Christmas present over two weeks before Christmas I have just received my refund. Jd sports have been awful to deal with. Their customer services department is clueless, responding to emails only to completely miss the point "where is my order!". On more than two occasions I pointed out that the name they had responded to was actually their colleague! My delivery was showing as out for delivery, yet I had to complete a form to say I hadn't received it, even thought it was... (read more)
★☆☆☆☆
“A complete Joke - Online order”
Written on: 09/01/2013 by Abbomum1
Got an email saying item had arrived - no item. I have rung 4 times now and have been told that someone will call me back. No one has ever called me back. And more insulting.... you have to pay to speak to their brain dead 'customer service' reps. "Nah & yeah" are their favorite phrases. Wrote an email complaint via their online form submission - they replied saying would get back to me within 48 hours.... and guess what - no one has responded. I have not received my item and I am out of... (read more)
★☆☆☆☆
“Woeful courier, and customer service teams who simply lie.”
Written on: 07/01/2013
A few days before christmas, I saw an advert for JD Sports offering FREE guaranteed next day delivery on all purchases. Now I'm not usually a customer of JD Sports, but I did happen to need some new gym gear at the time, and they had a few decent trainers at half price which would make excellent gifts. Great, I thought. Not so. I received a confirmation email almost immediately stating that I had ordered a completely different set of items to that which I had. I called JD to confirm that... (read more)
★☆☆☆☆
“THE WORST. COMPANY ONLINE EVER”
Written on: 04/01/2013 by Jdrubbish
JD SPORTS IS A DISASTER I ORDERED FROM THEM NEXT DAY DELIVERY TOOK A DAY OFF WORK GOODS NEVER CAME AND THEN I WAITED 2 WEEKS WHICH THEN I CALLED THEM AND THEY TOLD ME THEY HAVE LOST MY PARCEL, THIS IS THE SECOND TIME THEY HAVE LOST MY PARCEL AND THE COURIER COMPANY THEY USE IS CALLED MY HERMES IS ABSOULUTE RUBBISH THEY LOOSE PARCELS AND THEY DON'T HAVE NO NUMBERS TO CALL TO TALK TO ANY1. BOTTOM LINE IS A COMPANY LIKE JD SHOULD CARE FOR ITS CUSTOMERS AND USE PROPER COURIER COMPANY'S LIKE... (read more)
★★★☆☆
“annie”
Written on: 03/01/2013
When I brought the trainers I was in dated with staff wanting to help me in fact over board but lease there was a lot of staff around for the size of the store which is in Cramlington Northumberland I brought trainers as a gift but got wrong size my fault but on returning them missed laid my receipt,so had problem exchanging them as needed receipt so went off to bank to get something to say i had brought them the bank give me a copy and even signed it to vertify it was mine so back to shop... (read more)
★☆☆☆☆
“Bad onile service”
Written on: 31/12/2012 by jdonline
got email saying my order was ready for collection, got into car drove 20 miles. excited to get my trainers on nye, dont think so.. the girl never heard of me or my trainers and told me to come back in 2 days, rang customer services and they said it was in the store. and she prompted that some lazy person in the store forgot to scan them. no good for me, i will b requesting a refund in 2 days. So b advised stay away from jd online store, until they can sort out simple collection service, peace (read more)
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Showing 11 - 20 of 139 Reviews
★☆☆☆☆
“Worst service and highly priced of all high streets stores”
Written on: 27/12/2012
Worst customer service and overly priced stock compared to other retailers like sportsdirect. When asked for required size they didn't even care to tell if they have stock available or not, and the answer I got was "wait until someone tells you ( cannot guarantee that some one will answer even after waiting for 30mins ) or go for another store". Doesn't even recommend for window shopping. (read more)
★☆☆☆☆
“Please don't order from JD Sport - still awaiting delivery”
Written on: 22/12/2012 by Allie77
Spent £90 - no next day delivery as promised - can't track my order online and it is impossible to get a truthful response from their customer service line. It seems they take your money and run. No idea how a company survives operating like this. Please please don't use them. Horrendous service, useless. Doesn't seem I'll ever get my order or my money returned if it doesn't come. They've literally stolen my money and wasted my time (a full day taken off work awaiting the delivery, and... (read more)
Eck180's Response to Allie77's Review
Written on: 30/12/2012
I SPENT £136 ON THE 11TH OF DECEMBER AND AM STILL WAITING FOR DELIVERY AFTER SEVERAL IGNORED E-MAILS I PHONED CUSTOMER SERVICES ( IF THAT IS WHAT YOU CAN CALL IT) WAS TOLD ITEM WAS OUT OF STOCK WHEN CLEARLY IT WAS NOT AS I WAS TRACKING IT ONLINE ON HERMES DELIVERY SITE, STAFF OBVIOUSLY DO NOT HAVE A CLUE WHAT THEY ARE DOING. SECOND PHONE CALL TWO DAYS LATER WAS TOLD ITEM HAD BEEN RETURNED EVEN WHEN NO ATTEMPT WAS MADE TO DELIVER IT TO MY ADDRESS AND THEY WOULD REFUND ME,WAS REALLY ANGRY AS MY NEAREST SPORTS SHOP WAS A 65 MILE ROUND TRIP AND A XMAS TIME IS REALLY INCONVENIENT THAT IS THE WHOLE POINT OF SHOPPING ONLINE SO YOU DO NOT HAVE TO GO TO THE SHOPS, WAS THEN INFORMED THAT THEY ARE LOOKING INTO REPLACING HERMES WITH A MORE RELIABLE COURIER COMPANY SO THAT IS ONE GOOD THING AT LEAST. BUT I AM STILL WAITING FOR MY REFUND THOUGH.WILL DEFINATELY NOT SHOP HERE AGAIN.
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★☆☆☆☆
“POLICY RE RETURNS WORST EVER”
Written on: 19/12/2012 by CRUELLA
Ordered items online on Dec 3rd. Spent £125, next day delivery. Sure enough parcel came addressed to me, however items were for a customer in Scotland. Of course telephoned and was told they would send out label to post back. Waited ten days from 4th Dec. Didnt arrive, rang again well you cant have your parcel till we get ours back. Took it back to Hempstead Valley . To be fair staff tried to help, I was kept waiting 40mins, then was told I couldnt leave it there. In the end they printed... (read more)
★☆☆☆☆
“PayPal problems”
Written on: 15/12/2012
I ordered £150 worth of sportswear and used PayPal to pay. Their website doesn't warn you that if you pay by PayPal you cannot return to store for refund or even exchange. I was forced to post items back to the depot which cost a fortune, but as I couldn't get to the store within 14 days I had to get an exchange. You have to spend the exact money too as you cannot pay any additional money. It's cost me money, inconvenience and trouble. I contacted them to explain my troubles to get an... (read more)
★☆☆☆☆
“Still haven't refunded me for out of stock item!”
Written on: 12/12/2012
I am so disappointed to be treated the way I have by such a well established company. I orded several items from JD sports and the parcel arrived promptly, one item was missing and this was acknowledged on the invoice, however trying to get my money/refund back for this one item that was out of stock is a whole other story! After many ignored emails I finally went to PayPal and created a dispute to get my money back. I will never shop with JD sports again, they have extremely poor customer care. (read more)
★☆☆☆☆
“Paid for 2 items, only 1 recieved”
Written on: 12/12/2012 by fiorellini84
I paid for 2 items online and when my parcel arrived at the end of November it contained just the one. I rang customer services and they said that they deliver items together and therefore the item must be lost. I was informed that I simply needed to wait for a 'declaration' form to be sent out (supposedly first class mail),which I needed to return requesting a refund or exchange. Sounds simple enough....yet here I am writing this review as I still haven't recieved a letter within TWO WEEKS!... (read more)
★☆☆☆☆
“No item and no refund from Aug-12 (it's now Dec-12)”
Written on: 10/12/2012
Ordered item in Jun-12 for store delivery & paid by paypal. Noticed these were the wrong size before I went to the store. I called and explained. I was told I could either go to the store collect the item & PAY for them to be returned or I could wait 30days and the store would return to the Depot and I would get full refund. It’s now Dec-12. After multiple phone calls and an e-mail through their website I still don’t have a refund. They keep saying that it’s been done (it hasn’t),... (read more)
★☆☆☆☆
“JD sports sucks!”
Written on: 28/11/2012 by Vagelis
I`m from Greece and I made two orders! They canceled both orders due to security reasons! In fact the reason was really stupid. The thing is that they had already charged my VISA but I got my refund after 2-3 days. The thing is that for the first order of 119,67 euro I got a refund 117,01 and for the second order of 128,71 I got a refund of 124,58. In fact I lost 6,79 euro for their stupidity. Maybe it`s a bank issue that 6,79 but I don`t really care cause it would never happen if they had... (read more)
★★★★★
“JD Sports Middlebrook Bolton”
Written on: 11/11/2012
I was in the store yesterday, its clean and very tidy. The young lady on the fitting rooms was lovely very helpful and genuine. Asked if I needed anything at all whilst always smiling even when the store was busy. I asked if she'd worked their long and she said only a week, well done JD employing someone who actually cares about customers. I bought the goods I tried on and left feeling happy thoroughly enjoyed my shopping experience. (read more)
★☆☆☆☆
“Still waiting ....”
Written on: 02/11/2012
I ordered a gift for my nephew's Birthday way before the date ... Birthday's past and gone and I am still waiting for the notification email that I should have received 3 to 5 days after my order. I called Customer Service this morning ... no luck! I sent a message asking for an update re my order, and I received an email back saying that: "We usually respond to emails within 48 hours, although sometimes this can be longer. We ask that you please allow up to 7 days for a response before... (read more)
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Showing 21 - 30 of 139 Reviews
★☆☆☆☆
“completely dreadful company!!!”
Written on: 31/10/2012
purchased a pair af adidas trainers, they said they were in stock at the time,so i purchased them online. i waited 11 days for delivery!!!!! phoned them up ( watch what number you use (£1.53 minute)) they said there was a computer error,and the goods were never in stock. they said they would refund that day and that was 3 weeks ago and still not had a refund terrible terrible company,do not deal with at all. £25.00 pounds worth of fiesta through the head office front door might make my... (read more)
★★☆☆☆
“Ordered an item then it is said out of stock but”
Written on: 25/10/2012
I ordered an Adidas product three days ago and I today, recieved an email saying it is out of stock yet in the time I ordered it, it was and I just checked out the jacket on the website and it is in stock so I don't know what's happening, it is a mistaken email or they're just saying it's out of stock when it isn't. Either way, I'm not happy with it. I'm gonna phone in later on and I hope I get some service judging by the reviews. (read more)
★★★★★
“Nice Layout”
Written on: 24/10/2012
I visited the Brent Cross branch of this store and found that the layout was very good! I easily found what I was looking for and it was a better shopping experience compared to Sports Direct as their products are everywhere! (read more)
★☆☆☆☆
“Lost item procedure is beyond a joke!”
Written on: 22/10/2012 by Disgruntled78 (1 review written)
I purchased an item from JD Sports on the 10th of this month and today is the 22nd and I still havn't received it. I spoke to customer services 3 times this past week to chase the item and spoke to a girl Sunday who put me on hold and then rang the delivery company they used which I believe was Hermes. The delivery company 'didn't know' where the parcel was and the tracking number supplied to me stated it was out for delivery since the 12th. I asked for a replacement or a refund as this was... (read more)
★☆☆☆☆
“Hopeless customer service - never again!”
Written on: 20/10/2012
Purchased a pair of trainers recently but sadly just a day before they arrived, I injured my foot & leg. I was therefore unable to try them on to check the size straight away. Once the swelling had reduced & I'd had the bandages removed, I was able to try on the shoes but they didn't fit. By this point, about 27 days had passed since I bought them & I was aware of the policy on returns so I emailed customer services to enquire about a refund. I didn't receive a response until several days... (read more)
★☆☆☆☆
“Awful company to deal with, shocking”
Written on: 12/10/2012 by smitho (2 reviews written)
Shocking company to deal with. Purchased some trainers on-line for next day delivery. When they did not arrive had to contact customer services multiple times to enquire where they were only to eventually get the response that they were 'lost in transit'. No tracking number, no details, just 'lost'. Have had to chase up a refund myself which I have still not had so basically going to get a refund through my CC company - no apology, no response to e-mails. Should have researched on-line... (read more)
★☆☆☆☆
“Customer service is TERRIBLE! Even from the manager!”
Written on: 09/10/2012 by benmorley
I recently bought some converse shoes from JD for a birthday present. Having opened the shoes, it was evident that the shoes didn't fit so i went to return them to the JD in Warrington. The staff accused me of wearing the shoes but they wouldn't return them. I asked for the manager and she refused to even come down from her office. All the staff was very rude and the whole customer service aspect of this store was straight out of the door. Terrible experience! DONT USE JD EVER! (read more)
Mo1981's Response to benmorley's Review
Written on: 12/11/2012
never do it again ,the worst ever shop i have been into.it was the first time,and now its last time
i bought shoes yesterday while i was trying that shoes to c if i got the rights size,walking AROUND TO SEE IF ITS ALRIGHT,BUT THEN I DONT KNOW WHATS MADE ME TO BUY IT,WHEN I WAS IN STORE.AND AFTER THAT CHANGE MY MIN ,CAME BACK AND WANTED TO GET IT EXCHANGE.THE CASHIER MAN TOLD ITS RUIN WE CANT TAKE IT BACK,AND ALL THAT HAPPENED AFTER HALF AN HOUR SINCE I BOUGHT IT,AND I SWEAR TO GOD WASNT RUIN AN ALL WAS A LITTLE DUST AT BUTTOM,AND WAS NOT FROM ME
IT WAS from their DIRTY FLOOR .IT WAS REALLY DIRTY ,I COULD NT BELIVE IT WHEN HE SAIDA THAT TO ME WE CANT TAKE IT BACK
AS WELL HE GAVE THE THAT SHOES THE ONE WAS ON THE DESPLAY NOT A BRAND NEW SHOES,WHICH GOD KNOW HOW FEET WASS GOING INTO THAT PAIR OF SHOE,
ANYAWAY AT THE END WILL NEVER DOI AGAIN,STAFF ARE ,NO MANNERS AT ALL ,
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★★★★☆
“Love u JD”
Written on: 05/10/2012 by joshua.n (1 review written)
Thank u JD sports u just delievered my dream shoes it finally came!was worth the wait:)wooohoooo (read more)
★☆☆☆☆
“Why do customer let them get away with it”
Written on: 03/10/2012
Wrong size,lost receipt ...won't exchange. Customer service poor...behind the times.cant even open the store on time Burton on Trent. I really advise this is not a good place to shop. I wont again. (read more)
★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE!”
Written on: 01/10/2012 by jen07 (1 review written)
Having bought a pair of Mckenzie zero shoes for my son to wear to school was disappointed to find that after only 3 weeks wear they had holes in the heel.Phoned store to complain and was told that as no longer had receipt they could not exchange/refund as I couldn't prove they had been bought at jd (even though they are sold exclusively by them).Shop assistant admitted a pair had been returned only the day before with the same complaint.Definitely don't recommend shoes or store. (read more)
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Showing 31 - 40 of 139 Reviews
★☆☆☆☆
“bag alarms”
Written on: 13/09/2012 by loby
i bought a addidas airline bag for£35 from leeds store for my son for school and when we got all way home found the alarm still attached inside so sent email and was told could have it resent back for free could have it sent back in to remove but as my son needed for ne school had to get someone to spend more money to return to shop to have it removed( which i told them in an email as to which i have had no reply at all)when removed in the shop it left a hole where removed from as to which... (read more)
★☆☆☆☆
“customer service very poor”
Written on: 11/09/2012
bought a tracksuit for my daughter which had 18-24 months on hanger when i took it home and had a look it had 12-18 months on label phoned up customer service to be told theres nothing we can do without reciept which is ridiuclous now im stuck with a tracksuit thats the wrong size and they wont even exchange to a bigger size which was thee mistake for having it on the wrong hanger! (read more)
★☆☆☆☆
“Pathetic service”
Written on: 10/09/2012 by letdownlad
I have just been massively let down by this online company, who failed to deliver a pair of trainers to me on time, after I had paid £5 extra to have them delivered the next day. A pathetic excuse about delays at the warehouse and then fobbed off with a refund of of postage and a feeble apology. I am sick and tired of internet companies lying to us about express delivery. It is the third time this month I have been let down like this. If I want something in three or four days I will wait... (read more)
★☆☆☆☆
“Ordered some trainers online to be delivered to a...”
Written on: 06/09/2012 by Bugs1
Ordered some trainers online to be delivered to a store for collection. Says 3-5 working days to delivery. Over 3 weeks later still no trainers. Called customer service several times to ask if they could find out where they were or when I could expect them, got told to call back in 2 days so someone who I originally spoke to could chase up the courier because the person I was now speaking to was due to go home?! Still no trainers, called again to be told they don't use couriers, and they... (read more)
★☆☆☆☆
“No aftersales service”
Written on: 28/08/2012 by Twiggy70 (1 review written)
Grandson, 17, bought special 'Olympic' poloshirt exclusive to JD Sports. Blue collar dye ran into shirt and the material the collar is made of started fraying. Returned to shop but they will do nothing about it because he does not have the receipt. Never known a shop to have this policy which, in my opinion, is archaic. Will never use the shop again. As for Customer Service, there is none! Somewhat aggressive and most unhelpful. (read more)
★★★☆☆
“Poor customer service”
Written on: 27/08/2012
I ordered 2 tshirts from the website, they arrived the following day, I was impressed with the speed of delivery. I opened the package and on looking at the tshirts was initially impressed with the quality of them. I then took the first one out of it's wrapper and was surprised to find that it had two large black circular security tags attached to it. I phoned the customer service department and was told that I could either send it back and wait for the return to be processed at which point... (read more)
★★★☆☆
“Poor delivery service”
Written on: 25/08/2012 by Sam2875
Placed an order with jd said free next day delivery didnt recieve my item til 5 days later is that what u call free next day i could have gone to my local store if that was the case. Really poor delivery service should choose a better company for delivery than YODEL. (read more)
★★☆☆☆
“Rubbish online next day delivery”
Written on: 24/08/2012
ordered a hoody on a tuesday before 5pm and it stated it would come the next day between 8am-8pm,it has been 8days and i still hav not recieved it! Not Impressed!!! (read more)
★★★☆☆
“Happy With Your Service!”
Written on: 10/08/2012 by Becky2010
Im With Your Service In JD Stores But You Could Offer More On The JD Website. The Staff At The Stores Themselves Are Very Helpful. But I Went To Collect Some Converse That I Ordered In And The Weren't There Fore I Only Gave You Three Stars! Thank you For Your Help... (read more)
★☆☆☆☆
“BAD CUSTOMER SERVICE”
Written on: 09/08/2012 by senANNE
WE PLACED AN ORDER ONLINE 15 DAYS AGO AND THE PAYMENT WAS TAKEN BUT THE GOODS HAS NOT ARRIVED. BAD CUSTOMER SERVICE (read more)
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Showing 41 - 50 of 139 Reviews
overview
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• How recent the reviews are
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4. Pedalon - www.pedalon.co.uk
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Chezza40's Response to Barbygirl66's Review
Written on: 21/02/2013
I experienced something similar with Bank, who are part of JD. Really poor customer service. Think this sports chain will soon be following JJB into demise.