written by KendallFoley383 on 11/02/2017
I received a phone call saying that I had won a raffle prize saying that I would have my carpet cleaned the following day. I thought nothing of it but puzzled which raffle I enterd. The following day two people turned up and explained to me that they had to show me the amount of dust it was picking up by putting a filter on it. An hour pased included 2 break very little done but losds of dust. They made their wsy to the bedroom and even vaccinated my bed. Now to the end. Took them 2 hours more to sell me the damn thing. Started £3000 then got it down to £900 after speaking to the manager. After I signed the contract for £33 a month they went and took my Dyson with them without asking. I was in tears. After they went I realized thai I was ended up paying in total £1554. Anyway I thought that was it, I was hoping I would not see them again as the way it was sold I would not have any problems with it again. Over 12 months now had passed had a phone call to say it was time for service the thing. Got told that I had used it a lot, no only approximately 4 times and they told me the motor had gone so ended up paying £190 to get it repaired but cane back in the same condition. It been served a few times after that and been told it wasn't safe as sparks was coming from it. I refused to get it repaired Last night got it repaired yet again and the service man arrived an hour and a half late. It had a new belt every time It was serviced and since the last time which was 3 months ago the belt haf melted, which puzzled me I had not used it. Offer again as I had only 18 months left to pay I could buy it outright for £1190 with yet another vac for upstairs. I said no. He phoned me again this morning with the same offer but this time I have 30 months left. He said he would not charge if I took an insurance for £5 but I still ended up paying £25. And according to the phone call this morning that I had signed the insurance for £7.95 per month. Looking at the paperwork he did not put a price on the piece of paper I signed. I only wish there is a wsy to finish this, better still if I could get my money bacK. No way to any. They don't listen only taking money from the public. Keep awsy from them.
written by on 14/09/2010
We Purchased a new Kirby from eBay for £500.
We had a sales man come to the door to sell us one of these Machines. For a start he show how good the Vacuum was compared to our Old one. Then came the High Pressure sales talk he show us the Price £2,700 The he said he would give us £800 FOR Our Old Vacuum! Now the Price was down to £1,900 the he used our Phone to call his Boss on a Mobile Costing us Nearly £4.50 in calls. He then Brought the price Down to £1000 if we buy the Machine that he use for the Demo Bearing in mind that this was a new Machine But he wanted us to buy it now when he was there and did not want us to think about it.
So what is the true cost of these Machines and how much Commission does the Saleman get?
Lastly for anyone who is not a very strong or fit Person they are no good as they are too Heavy to carry and Manover. Yes they are a good Machine but also bear in Mind that many of the Attachments would you not use. Proberly for the average House only the Main things you use with a normal Vacuum for so you are paying for attachments that you proberly never use.
My conclusion is they are over priced and look on eBay if you want one also the are great for anyone who is a youngester and is starting up a home and want a Vacuum for life. But also bear in mind that when you get Older they are Heavy Machines too Heavy for most Elderly people.
written by on 16/04/2009
The kirby is very efficient, although heavy to take up stairs, the only downside I have found was when I needed to have it serviced. The two representative who came worked as a team to sell be another newer version, and I felt that the actual service was by far a secondary necessity as far as they were concerned and once they finally understood I did not want a need one, they haste at getting out the door was impressive.
written by on 28/07/2008
Overall the Kirby G5 vacuum works and has many attachment options but there may be cheaper ones that achieve the same outcome. Gets up the dog hairs but perhaps most vacuums may nowadays. The Kirby is heavy, noisy and very expensive to buy.
written by seldom on 13/07/2008
Service engineer called to have a look at my Kirby vacuum cleaner and stripped a thread in the main casing then didn't have the correct screw to fit. I noticed the handle was loose when machine was handed back. I was asked had I dropped it? More fiddling about and the handle was fixed.
Best part was informed the motor was sparking and the cost of replacement could go prove to be a deposit on a new Kirby!
written by rhclilley on 29/03/2005
I bought my Kirby off eBay second hand for around a 1/4 of the list price. Many of the accessories were unused simply because the previous owner had found attaching them too difficult.
Fortunately the Care & Use manual and accompanying video are fairly comprehensive if you are prepared to stick with it and then the true value of the Kirby is revealed. There are not many cleaning jobs the Kirby can't handle. You can freshen up matresses, sand doors and walls for painting with no dust, polish wood and laminate floors - clean up liquid spills - the list goes on.
The durability of the machines cannot be faulted - the main items that are subject to wear are the drive belt (Kirby recommend replacement each year) and the roller brush (change every two years).
Again, the recommendation would be to buy these off the web as this is a job easily carried out by the user.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers