Written on: 04/09/2013
We've had our Kirby G5 for 12 years now. Bought once, had it serviced once and replaced a the belt last month. Pros: It has been the best machine possible because it has such strong suction and a great range of attachments. You can use it to clean carpet, non-carpeted floors, ceilings, furniture etc. We rent and have moved into a lot of really filthy houses so it has seen a lot of use and our landlords have always been amazed at how clean the house it is when we leave. The suction is... (read more)
Written on: 31/03/2012 by dudey (1 review written)
Kirbys are very good if you're just using it to hoover but to use any attatchments or shampoo system then thats when the niightmare begins. Turn the dial to green should be belt on but what do you do when belt on is red, a total nightmare, so my review is to just hoover with it. Kirby's are very complicated and they should re-design so the main head should not come off to just simply use the hose. I tried the shampoo system which was easy but the belt would not go on in the green position.... (read more)
Written on: 08/05/2011
I brought my kirby a number of years ago, it cost about £1500. I have it serviced every year which costs £75 and the engineer charges me £25 for a pack of bags.
I never use the extra attachments, they're too complicated!!
I am not having it serviced again, when it packs up, I will go and buy a new hoover, Not a kirby!!
They are heavy, arkward and quite frankly a waste of money.
I was pressured into buying it from the salesman. I wish I had told him to f*** off!!! (read more)
Written on: 10/02/2011
i have owned a g6 ever since it was released i have it servised every year and is still as good today as when it was purchased in 2000, yeas they are costly but add up how many hoovers you will buy in your life time, money well spent as i will never need to buy one again and it cleans better than any throw away plastic £200 hoover, very impressed with kirby just not there sales reps they are a pain in the rear end. (read more)
Written on: 23/11/2010
The sales pitch is fantastic and the machine is great, but after sales and annual sevicing is very very poor. The service centres are absolutely useless from those on the phone and the reps calling give empty promises. I sent my machine in working order for the yearly service and it was returned in a non working condition! Safer not to service or maybe buying a cheap machine from the oocal store and then when it does not work you just dispose of it and buy a new one. I could probably do... (read more)
Written on: 02/11/2010 by BobbieSmith (1 review written)
RJB Distribution Ltd & Kirby cleaners - my warning
Okay, so I thought I'd post this review of the 'services' of RJB Distribution to try and stop other people losing hours of their time just like I have...
I was at home one day when a man from RJB knocked at my door. He told me he was representing a company that was new to the area and, in return for my phone number, he would enter me into a free prize draw to win a car. There was no selling involved or anything, they were just doing it... (read more)
Written on: 29/10/2010
October 2010 UK, Cheshire. Had a chap knock on the door with a 'free entry' card to a competition to win a Nissan car or a daily prize of a free carpet clean - the chap told me it would be him who cleans the carpet if I win. Lo and behold a few days later a lady rings up to say I've won the daily prize. I double check there was no price to pay or terms + conditions. So this same chap who'd dropped off the card the other day turns up for what I was promised would be 40 mins to clean the... (read more)
Written on: 08/10/2010
I have had a kirby for about 15 years its the best hoover I have ever had I get it serviced every year and it still picks up as good as the day I bought it. Good Value for money as it more than pays for itself. (read more)
Written on: 02/10/2010 by bonzobanana (9 reviews written)
I've owned a Kirby for some time. I didn't buy it new but instead faulty of ebay for about £20 which I collected with a ton of accessories. I bought a replacement mains cable to sort out the fault (intermittant working), a new bulb and some bags. Probably its cost me £30 in total.
There is no doubting the fantastic build quality and use of high quality materials and as a carpet cleaner it is the best of the best but for sheer suction from its tubes it is weaker than many cheaper products.... (read more)
Written on: 14/09/2010
I underwent the hardsell from a Kirby rep way back in the mid 80s and didn't succump primarily because of the cost. My concern is that my young son has now been roped into going for interview after interview about 40miles away each time, and has now been told he would be an ideal candidate to sell the vacuum cleaner. He is not a Salesman and I am concerned about the company's way of reigning in young vulnerable people who have probably been unemployed with the promise of a good salary, but... (read more)
Written on: 14/09/2010
We Purchased a new Kirby from eBay for £500.
We had a sales man come to the door to sell us one of these Machines. For a start he show how good the Vacuum was compared to our Old one. Then came the High Pressure sales talk he show us the Price £2,700 The he said he would give us £800 FOR Our Old Vacuum! Now the Price was down to £1,900 the he used our Phone to call his Boss on a Mobile Costing us Nearly £4.50 in calls. He then Brought the price Down to £1000 if we buy the Machine that he use... (read more)
Written on: 12/08/2010 by Buzz Bee (1 review written)
I've never owned one of these, but sold them for 3 years. If I had the finances to buy one, I would. I do not sell them now, but am happy to say that I fully believe in them and I know them inside out.
The only downside to them is that when using them as a hand held cleaner, for such things as beds, sofas and stairs, they are not lightweight. As an upright, they are very light, because of the excellent tech-drive system.
If you have a deep-pile carpet, you will love this machine! In about... (read more)
Written on: 05/07/2010 by fredflowerpot (1 review written)
i like my kirby very much have it serviced every year tho always pushied to buy a new one which i dont like.
can anyone tell do they not have their kirby svericed and if so does itt still work ok?
my main conserin is two years ago i had it severiced two days after the service i noticed a sscrew had gone from the hook on side the thing you wind the cord around. i didnt thing much of it till five weeks ago it was serviced the next day i went away. i came back a week ago and went to hoover to... (read more)
Written on: 04/03/2010
Biggest piece of junk I've ever seen. My grandma bought Kirby from a salesman who said it will make her house 100x cleaner that it is. Big, ugly, NOISY, doesn't reach under furnitures... (read more)
Written on: 27/02/2010
I have owned a Kirby for 25 yrs plus. I was given another one(by an elderly couple who found it too heavy for the stairs)and aquired a third. They are the best cleaner around, particularly for carpeted floors. The attachments make the basic upright so versatile, I recommend them 100%. (read more)
Written on: 29/11/2009 by mikiemike (1 review written)
Do you look at your carpet with a microscope? You almost certainly shouldn't do it.
I used to buy a new vacuum cleaner every time one broke (average every 1-2 years). We had just had one for a few months, an 1800W Electrolux cylinder vac, when my wife called me to say I would have to be home prompt from work: some guy was coming round to clean the carpets for free. Well I know you get nothing for free so I said, "What's the deal?" to which she eventually revealed it was a Kirby salesman... (read more)
Written on: 18/11/2009
i have just been to lincoln for an interview travelling from grimsby to do so (40miles) and after the third interview was told wat i was going to be selling as they made it clear they didnt want to tell us until training. i found out that i was training to sell a kerby hoover and to be honest would of never travelled so far to learn about a hoover that is over priced a waste of money and a brainwashing training programme to sell to ure friends and family the price of these hoovers explained... (read more)
Written on: 23/10/2009
I absolutely love my kirby. I have owned it for almmost two years and will never switch brands. This is the one Ive been looking for. It is a bit pricey but if you listen closely to the 10 year plan the salesman shows you, you will realize that it pays for itself!!!! Even though I live in apartments I haven't lost money on my security deposits due to carpet being dirty; and I have three kids!!! So I highly recommend it, there are a lot of attatchments, you may not use all of them all the... (read more)
Written on: 21/10/2009
I got my 1st and only Kirby G5 8 years ago 2nd hand from a mate who worked at a vacuum cleaner shop, he sold german cleaners new. He told me that the Kirby was still the best vacuum he had ever seen or used. Several other friends got new dysons, for around about $1000 NZ, all of them have broken down, and have been replaced,that 4 broken plastic dysons.
There are a few problems with the Kirby, the bags are really expensive, they are heavy, its hard to get into corners, but there are so... (read more)
Written on: 20/09/2009
I was very unsure about spending £900 on a vacuum, however 15 years later and with just a couple of spare parts this kirby g5 is brilliant value for money. it is heavy to carry up stairs but that is just because it is so well built
There are so many features and accessories that it is hard to find any faults with the whole package. Kirby support is also exceptional, the team we deal with are quick, attentive and provide service that equals the build quality of the vacuum. (read more)
Written on: 06/07/2009 by browna
Exceptionally well made vacuum cleaner. Kirby G5 / 6 / 7 is very power and an excellent cleaning too. Many configurations of accessories give a wide range of uses when it comes to cleaning. You will only ever buy one Kirby so initial costs becomes negligible in a very short space of time. Parts are readily available either from Kirby or on the internet. Rolls Royce of vacuums. Bit noisier than usual vacuum but it isn't made of plastic/cheap and nasty which more than makes up for the noise. (read more)
Written on: 27/05/2009
I had 5 new vaccums over 7 years and all were really dreadful at picking up the dog hairs. I then purchased another new Hoover, again...rubbish. I phoned them and created such a fuss that I got the member of staff who said he would personally bring another new one with him. He arrived with said hoover and it was rubbish, he appologised and went.
I purchased the Kirby G5 / 6 / 7 and now, 11 years later, it is as good today as when new. (read more)
Written on: 18/04/2009
Kirby G5 / 6 / 7 does do a good job, however too heavy far too expensive. Waste of £1000, Dyson is just as good and easier to work with. Plus with a Dyson they dont ring you up at home every month trying to sell you a service. I dont service my car as much as a Kirby, i had to change my phone number to get rid of them. (read more)
Written on: 18/04/2009 by truebluesteve (1 review written)
I knew a rep for Kirby and also had the whole sales patter at my house and they are a huge waste of money. I had 2 dogs (Labradors) and my Dyson did the job at least as well as the Kirby at a 10th of the cost. Who vacuums their mattress every 6th months! If you need your carpets deep cleaned then get a pro in who will do your house for about £100 tops.
People here are probably defending them out of a misplaced sense of loyalty or they are trying to justify the huge amount of money they... (read more)
Written on: 16/04/2009
The kirby is very efficient, although heavy to take up stairs, the only downside I have found was when I needed to have it serviced. The two representative who came worked as a team to sell be another newer version, and I felt that the actual service was by far a secondary necessity as far as they were concerned and once they finally understood I did not want a need one, they haste at getting out the door was impressive. (read more)
Written on: 31/03/2009 by BibiAlih (1 review written)
i have had my G5 for years. can't remember exactly when i bounght it - but the first year they came out. 1999? 2000? brilliant machine.
so brilliant that i have bought the latest verson.
the nice kirby people agreed to let me have the new one for £1000 and hand mine in. nope, said i, i want the new one for that price and keep the old one.
so now i got two ;o] (read more)
Written on: 17/02/2009 by justagirly (1 review written)
I have had a kirby vacuum for 5 months and it seemed great on the outset. One day it I thought it seemed that my kirby had a surge in power and pulled up an eighteen inch thread from a flat carpet. This made my carpet appear thread bare. Being a large company I felt I would have been treated fairly but in my opinion it didn't appear that I was. I sent e mail to explain my problem and I didn't receive a response in a reasonable time, so I sent a second and i was told a representative would... (read more)
Written on: 27/08/2008
I have just purchased a brand new Kirby Cleaner. I did not pay anything near the asking price and with it I received a free hard floor kit system, packet of bags and shampoo system, plus a bottle of shampoo, a bottle of citrus solution, spot stain remover, heavy traffic remover and oil and grease remover.
My friends and relatives instantly noticed how beautiful the rug looked, having cleaned it with the Kirby. I would highly recommend the Kirby machine especially if you can get the price... (read more)
Written on: 21/08/2008 by snowleopard (19 reviews written)
I have owned a G5 since 1997. At the time I thought "what an idiot paying £1100 for a vacuum cleaner"! However 11 years later and the unit amortised over this time, has cost £100 per year which doesn't seem so bad.
The G5 I have, works as it did 11 years ago and has had no major replacement, (just belts). The performance outstrips even the best of the rest. It really does get out all the dirt, even from deep pile carpets.
We have a Retriever dog who sheds masses of hair, yet the carpet... (read more)
Written on: 28/07/2008
Overall the Kirby G5 vacuum works and has many attachment options but there may be cheaper ones that achieve the same outcome. Gets up the dog hairs but perhaps most vacuums may nowadays. The Kirby is heavy, noisy and very expensive to buy. (read more)
Written on: 13/07/2008 by seldom (1 review written)
Service engineer called to have a look at my Kirby vacuum cleaner and stripped a thread in the main casing then didn't have the correct screw to fit. I noticed the handle was loose when machine was handed back. I was asked had I dropped it? More fiddling about and the handle was fixed.
Best part was informed the motor was sparking and the cost of replacement could go prove to be a deposit on a new Kirby! (read more)
Written on: 17/06/2008 by stormee4me
I'll never buy another Kirby after the G5!
Doesn't have any more suction power than one I could have bought for $200. It stinks from the odour of the carpets. Can't get the smell out whatsoever and the shampooer isn't nearly as good as a Rug Doctor. I wish I had spent my money on a Rainbow. (read more)
Written on: 21/10/2007 by Spiller32 (1 review written)
Our G5 is 10 years old and serviced yearly, it runs like new and always gets the job done. (read more)
Written on: 10/09/2007 by charlie812 (1 review written)
Anyone who owns a Kirby must admit how fantastic they are. The dry foam system that it uses to clean carpets is amazing and not like anything I have used before. The upright it self is also amazing. It picks up everything that other vacuum cleaners leave behind. The wand is also very good and all the attachments are very easy to use once you know how, and its not really brain surgery now is it!! (read more)
Written on: 23/04/2007 by contrary girl (1 review written)
Kirby offer a yearly maintenance contract, this year the mechanic brought along a sales rep who pushed my parents into buying a new Kirby hoover. My parents initially told him they did not want a new hoover, but eventually gave in to the salesman who refused to take no for an answer and eventually they yielded 'just to get him out of the house'!
The new hoover cost over £1200 and my parents were so embarrassed that they had fallen for the salesman's aggressive selling tactics that they did... (read more)
Written on: 15/01/2006 by Foxfield (1 review written)
I bought the Kirby G5 Vacuum cleaner from a door salesman. His technique was overpowering, and I found it hard to get rid of him. I have never used all the attachments, e.g. Sander, Shampoo and massage attachments. I wasted a lot of money on these. (read more)
Written on: 27/09/2005 by tierra22 (1 review written)
I was badgered by a high pressure salesman that wouldn't stop stalking me until I caved in. I wish I had my old vacuum back that they took when I bought this USED one. I bought a used Kirby G5, and it lasted a couple of weeks and then quit working. I can't figure out what's wrong with it, and I'm deathly afraid to call Kirby because of the way I was treated to begin with. (read more)
Written on: 29/03/2005 by rhclilley (1 review written)
I bought my Kirby off eBay second hand for around a 1/4 of the list price. Many of the accessories were unused simply because the previous owner had found attaching them too difficult.
Fortunately the Care & Use manual and accompanying video are fairly comprehensive if you are prepared to stick with it and then the true value of the Kirby is revealed. There are not many cleaning jobs the Kirby can't handle. You can freshen up matresses, sand doors and walls for painting with no dust, polish... (read more)
Written on: 24/11/2004 by ches37
Kirby G5 / 6 / 7 - The machine is vastly overpriced - it's a simple exposed bag cleaner with a more powerful motor.
You could buy three Hoovers for the same price and use them in sequence and get better value for money. Avoid. Nasty APR deals too.
I suspect that most reviews here are by reps and ex-reps. These machines are sold direct via doorstep pressure on credit terms. That should warn off anyone. (read more)
Written on: 11/06/2004 by Phax (1 review written)
Kirby G5 / 6 / 7 - Just recieved my Kirby today...Just one word..."Remarkable"!! I can't believe I didn't do this sooner. I did buy a G Ultima for £550 on the internet (eBay), definitely the way to go. (read more)
Written on: 20/05/2004 by whydan (1 review written)
Kirby G5 / 6 / 7 - I have sold these machines in the past and do own a G3. It's 10 years old and still going strong. The build quality of the Kirby vacuums are unmatched. The only thing I think they could improve on is the clip attaching the bag to the handle ... they can break easily ... don't know for sure if they have fixed this problem, but from the pictures it looks very similar to the G3.
The assortment of accessories are unmatched by any other brand. The quality of the accessories... (read more)
Written on: 02/10/2003 by cmhennessey (1 review written)
These Kirby vacume cleaners are genuinely superb.
They vacuum in a way that no other cleaners on Earth do!
I used to sell them, and yes, I do own one myself.
They have an amazing selection of accessories , including carpet wash, and theyll last a life time.
They are only sold in demonstrations in peoples homes, so youll need to be invited.
Some sales people are pushy, but really, the product wil sell itself.
TIP; if you want to buy...HAGGLE...you can get at least 33% of the... (read more)
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