Wanadoo Broadband (Orange) www.wanadoo.co.uk Reviews

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Average rating for this product is: 0.8 out of 5

From 2 ratings and 114 reviews

11% of users recommend this product

Summary

Read reviews of Wanadoo Broadband at Review Centre.If you are looking for Wanadoo's website, they are now Orange.

Average Ratings for Wanadoo Broadband (Orange) www.wanadoo.co.uk

Content
Reliability
Customer Service
Speed Consistency
Value for Money
Reviewer Ratings
Overall Rating

Guest 20th Aug 2009

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Have been with Wanadoo now Orange for about 6 years. Have no problems with connection. However, I use my own router and not their provided one. I don't rate their customer helpline at all, but haven't had to use it more than a couple of times. Checked my connection today, am getting 6.5 overall, so can't complain at that.
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Two Wise Owls 28th Jul 2009

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Previously it came under Wanadoo but since it has changed to Orange the service has gone from bad to worse. When a problem arose it took ages to sort out on a prime time telephone number. All in all from time the problem was reported to time it was resolved it cost me over £20 in phone calls. The technical desk have a tick box chart and if it does not follow on the lines they do not seem to know what to do. Speed of broadband connection was meant to be increased to 8mb but it is only just ...
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Guest 8th Jun 2009

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Have been with Orange since they were Freeserve and Wannadoo. The Orange takeover seems to have destroyed the service offered. Staff who seem unfamiliar with their products and certainly do not want to help. Have spent many hours on the phone to them trying to sort out billing problems and connection problems.
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Guest 1st Jan 2009

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It is very quick! Plus its cheap and excellent signal i would definitely recommend this item! It is very quick! plus its cheap and excellent signal I would definitely recommend this item! Well recommend Wanadoo Broadband.
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Zavist 22nd Oct 2008

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I was paying £14.99 for a Wannadoo service until Orange took over in June 2006. As an existing Orange customer I was apparently eligible to free broadband under my 18 month mobile contract. I signed up to this and cancelled my DD to Wannadoo.

Last week, I was very shocked to discover that Orange have been charging me £17.99 a month since this time with in my opinion no authorisation. Last week, I asked orange for a full refund which they have declined on the grounds I did not sign ...
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markiepoos 13th Sep 2008

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I went from 2MB orange broadband to 8MB and I think it is alright, My PS3 works fine on it and so does my laptop. The problem is I can only get 6MB of the 8MB I am paying for and when I do a speed test sometimes I hit the 8MB margin but sometimes I hit the 1.5MB margin does that mean they aren't givin me all the speed I am payin for all the time? They have told me off once because I downloaded over 69GB of stuff. The Orange wireless box is poor in my opinion with its 2 ethernet ports, poor wirel ...
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xBeautyx 22nd Aug 2008

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I have had nothing but a nightmare since Orange took over Wanadoo! All day now I have been on the phone! My internet hasn't been working properly for a good few months now! Thinking that maybe it was the amount of people trying to access the internet the same time as me I thought nothing of it! My internet keeps cutting off then connecting for about 40seconds then disconnects again! I argued my point that I haven't used to internet properly like any other person and think it is completely wrong ...
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Guest 21st Aug 2008

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I have been waiting since March to get a refund on telephone call charges via livebox not made by me. They owe me nearly £300 which they said would be refunded on my card 11th August. Phoned customer services yesterday to be told that the bank had refused to accept the payment into my account but they will send me a cheque. By return? No! Another 28 days to wait.
I wonder if this time it will be lost in the post? Will I ever see my money again?
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jcw 5th Jun 2008

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There was no problem with this product when it was managed by Freeserve or by Wanadoo, but on being taken over by Orange, we have suffered no end of problems. These have included technical faults that have taken unacceptable numbers of expensive telephone calls to resolve, an inability to communicate to the correct address upon moving, difficulties setting up the move in the first place, unhelpful customer support representatives who give information I was not happy with, and finally I feel a co ...
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Guest 3rd Jun 2008

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I have been with Freeserve, then Wanadoo since 2002 and never had a complaint. Fantastic service and knowledgable technical help. However, since Orange have taken over the service and technical help have taken a nose dive for me. The Broadband went down once in a blue moon under the former owners, with Orange it is more often down than up. When you ring technical help they are unhelpful in my experience. There website tells you the service is working when it isn't and you are constantly frustrat ...
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Guest 21st May 2008

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We have been with this company since they were Freeserve which back then, to be fair were quite a good company. We never had problems when they were Freeserve or Wanadoo. But then, Orange took over.We started losing the internet connection all the time, became slower, totally stops working at certain points etc. Would not recommend.
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mark lucas 12th May 2008

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I've been with this company since they started off as freeserve. I was recently prompted to look for another service after receiving a slightly condescending letter. They complained I was breaching their fair use policy (in other words exceeding a hidden 40GB limit on an UNLIMITED package). Same old story with every company proclaiming "unlimited usage", yet prioritize traffic. With 3 computers being used in my household, 40Gb a month isn't really suitable for me personally. What I found though, ...
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Kellys Angel 15th Apr 2008

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Recently lost my PIN for the voicemail on my second line. Called customer service (in India) was transferred to and fro for at least half and hour all telling me I needed to speak with the 'other' department. Finally they tell me they will send the PIN in 5 to 7 days. I run a business on second line and am planning a wedding.... not good to have to wait 5 days let alone 7. PIN didn't come. Called again. Same thing... 7 days later PIN still not here.
I sign up for another company and ask for migr ...
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Guest 27th Mar 2008

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Well, it hasn't worked properly for 3 months now and I'm paying my mobile line rental but not getting the free broadband they promised as far as I am aware. In my opinion there is not being much done to fix it and their customer service is the worst I have experienced. My neighbor went without for 2 months too. I do not recommend www.wanadoo.co.uk.
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lobby 26th Feb 2008

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Fantastic offers by Orange but they CANNOT DELIVER. Time the government did something about companies who take money and don't supply.
My comments are not without foundation I work in this field, I advise on ISP's and Orange is a non starter.
I could go on but it stresses me out when I have to remind myself of the time my invalid mother was refused any kind of realistic support and only due to the intervention of myself was my mother online after 4 months of me pressing Orange!
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bstock 24th Jan 2008

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Signed up for Orange Broadband in September 2007 and I'm still not connected. Cancelled my account last week and now trying to get hold of my MAC code which they will not give me. I recommend to not use Orange Broadband as your Internet Service Provider!
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Guest 7th Jan 2008

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All went well until I had a connectivity problem, then I became unhappy with their service especially with the expensive call centers... I would recommend to not use www.wanadoo.co.uk!
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Guest 4th Jan 2008

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the worst broadband provider i have ever used

technical support absolutley diabolical
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Guest 3rd Jan 2008

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It took 3 months approx to get the internet phone going they admitted to me the issue had to go to France to find out the problem.
For the last 4 months internet speed 1mbps to 2mbps max and varies wildly between those figures plus a massive amount of disconnections/reconnection's
never again do I ever want orange broadband and I am still short of being with them for a year
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Guest 30th Dec 2007

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Works fine until it stops!!
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