Read reviews of Wanadoo Broadband at Review Centre.If you are looking for Wanadoo's website, they are now Orange.
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Written on: 14/03/2013
i have had my pc for nearly 7 years was with wanadoo which is now orange had a new rooter from them and things been going wrong since then didnt get much help from your helpline it cost me £12.00 from my mobile x a call from my land line and was told in the end to get in touch with someone who knows about computers to help me I am totally disatisfied as still have the problem … Read Full Review
Written on: 15/04/2010 by jeanlyon (8 reviews written)
We have had Orange for about 3 years, previously Wanadoo. The connection has been good consistently. Their support is not good, didn't want to talk to me because I was using my own router and not theirs. They didn't fix the problem I had, but a friend fixed it very easily. At the end of the contract, I spoke to a very rude female to ask for a MAC code. I finally got the code and have switched to BT. I am now told my their call centre in India that I needed to give 30 days notice, so I… Read Full Review
Written on: 09/04/2010
I got the orange broadband with 8mg and the livebox. i did not like it at all the internet cut out and the internet speed got very very slow. i rang orange 8 times to get the speed fix and when it did get fixed it was good every thing was good for 2 weeks then the speed went slow again it went so slow i can not watch youtube video's or go on facebook. i rang them again to get it fixed but the people that answer the phone can not speak nomal english and there not help at all i was on the phone… Read Full Review
Written on: 20/08/2009
Have been with Wanadoo now Orange for about 6 years. Have no problems with connection. However, I use my own router and not their provided one. I don't rate their customer helpline at all, but haven't had to use it more than a couple of times. Checked my connection today, am getting 6.5 overall, so can't complain at that… Read Full Review
Written on: 28/07/2009 by Two Wise Owls (14 reviews written)
Previously it came under Wanadoo but since it has changed to Orange the service has gone from bad to worse. When a problem arose it took ages to sort out on a prime time telephone number. All in all from time the problem was reported to time it was resolved it cost me over £20 in phone calls. The technical desk have a tick box chart and if it does not follow on the lines they do not seem to know what to do. Speed of broadband connection was meant to be increased to 8mb but it is only just over… Read Full Review
Written on: 09/06/2009
Have been with Orange since they were Freeserve and Wannadoo. The Orange takeover seems to have destroyed the service offered. Staff who seem unfamiliar with their products and certainly do not want to help. Have spent many hours on the phone to them trying to sort out billing problems and connection problems… Read Full Review
Written on: 01/01/2009
It is very quick! Plus its cheap and excellent signal i would definitely recommend this item! It is very quick! plus its cheap and excellent signal I would definitely recommend this item! Well recommend Wanadoo Broadband… Read Full Review
Written on: 22/10/2008 by Zavist (1 review written)
I was paying £14.99 for a Wannadoo service until Orange took over in June 2006. As an existing Orange customer I was apparently eligible to free broadband under my 18 month mobile contract. I signed up to this and cancelled my DD to Wannadoo.
Last week, I was very shocked to discover that Orange have been charging me £17.99 a month since this time with in my opinion no authorisation. Last week, I asked orange for a full refund which they have declined on the grounds I did not sign up to the… Read Full Review
Written on: 13/09/2008 by markiepoos (12 reviews written)
I went from 2MB orange broadband to 8MB and I think it is alright, My PS3 works fine on it and so does my laptop. The problem is I can only get 6MB of the 8MB I am paying for and when I do a speed test sometimes I hit the 8MB margin but sometimes I hit the 1.5MB margin does that mean they aren't givin me all the speed I am payin for all the time? They have told me off once because I downloaded over 69GB of stuff. The Orange wireless box is poor in my opinion with its 2 ethernet ports, poor… Read Full Review
Written on: 22/08/2008 by xBeautyx (1 review written)
I have had nothing but a nightmare since Orange took over Wanadoo! All day now I have been on the phone! My internet hasn't been working properly for a good few months now! Thinking that maybe it was the amount of people trying to access the internet the same time as me I thought nothing of it! My internet keeps cutting off then connecting for about 40seconds then disconnects again! I argued my point that I haven't used to internet properly like any other person and think it is completely wrong… Read Full Review
Written on: 21/08/2008
I have been waiting since March to get a refund on telephone call charges via livebox not made by me. They owe me nearly £300 which they said would be refunded on my card 11th August. Phoned customer services yesterday to be told that the bank had refused to accept the payment into my account but they will send me a cheque. By return? No! Another 28 days to wait.
I wonder if this time it will be lost in the post? Will I ever see my money again?… Read Full Review
Written on: 05/06/2008 by jcw (2 reviews written)
There was no problem with this product when it was managed by Freeserve or by Wanadoo, but on being taken over by Orange, we have suffered no end of problems. These have included technical faults that have taken unacceptable numbers of expensive telephone calls to resolve, an inability to communicate to the correct address upon moving, difficulties setting up the move in the first place, unhelpful customer support representatives who give information I was not happy with, and finally I feel a… Read Full Review
Written on: 03/06/2008
I have been with Freeserve, then Wanadoo since 2002 and never had a complaint. Fantastic service and knowledgable technical help. However, since Orange have taken over the service and technical help have taken a nose dive for me. The Broadband went down once in a blue moon under the former owners, with Orange it is more often down than up. When you ring technical help they are unhelpful in my experience. There website tells you the service is working when it isn't and you are constantly… Read Full Review
Written on: 21/05/2008
We have been with this company since they were Freeserve which back then, to be fair were quite a good company. We never had problems when they were Freeserve or Wanadoo. But then, Orange took over.
We started losing the internet connection all the time, became slower, totally stops working at certain points etc. Would not recommend… Read Full Review
Written on: 12/05/2008 by mark lucas (13 reviews written)
I've been with this company since they started off as freeserve. I was recently prompted to look for another service after receiving a slightly condescending letter. They complained I was breaching their fair use policy (in other words exceeding a hidden 40GB limit on an UNLIMITED package). Same old story with every company proclaiming "unlimited usage", yet prioritize traffic. With 3 computers being used in my household, 40Gb a month isn't really suitable for me personally. What I found… Read Full Review
Written on: 15/04/2008 by Kellys Angel (1 review written)
Recently lost my PIN for the voicemail on my second line. Called customer service (in India) was transferred to and fro for at least half and hour all telling me I needed to speak with the 'other' department. Finally they tell me they will send the PIN in 5 to 7 days. I run a business on second line and am planning a wedding.... not good to have to wait 5 days let alone 7.
PIN didn't come. Called again. Same thing... 7 days later PIN still not here.
I sign up for another company and ask for… Read Full Review
Written on: 27/03/2008
Well, it hasn't worked properly for 3 months now and I'm paying my mobile line rental but not getting the free broadband they promised as far as I am aware. In my opinion there is not being much done to fix it and their customer service is the worst I have experienced. My neighbor went without for 2 months too. I do not recommend www.wanadoo.co.uk… Read Full Review
Written on: 26/02/2008 by lobby (1 review written)
Fantastic offers by Orange but they CANNOT DELIVER. Time the government did something about companies who take money and don't supply.
My comments are not without foundation I work in this field, I advise on ISP's and Orange is a non starter.
I could go on but it stresses me out when I have to remind myself of the time my invalid mother was refused any kind of realistic support and only due to the intervention of myself was my mother online after 4 months of me pressing Orange!… Read Full Review
Written on: 24/01/2008 by bstock (2 reviews written)
Signed up for Orange Broadband in September 2007 and I'm still not connected. Cancelled my account last week and now trying to get hold of my MAC code which they will not give me. I recommend to not use Orange Broadband as your Internet Service Provider!… Read Full Review
Written on: 07/01/2008
All went well until I had a connectivity problem, then I became unhappy with their service especially with the expensive call centers... I would recommend to not use www.wanadoo.co.uk!… Read Full Review
As rated by our community of reviewers
" Excellent customer service! " Read More
" Avoid like the plague! " Read More
" Broadband speed " Read More
" Rude beyond belief " Read More
" Do not sign up rubbish, just stopped my direct debit with th " Read More
Written by collinmatthews