i live in an area where you can get 150+mg so i decided to get the 100 as we have many devices going at once, install was great but within a day i was crawling everything was buffering and stopping i was thinking i had sky for 2 years was on a 33mg connection and IT NEVER DONE THIS so why is my 100mg connection doing it.i done a speed test and it was at 0.08mg i was like what anyways i called about it and apparently i needed a forwars path somthing or other they came and fitted it no difference, then the internet went off i phone up oh im sorry we have an area fault it will be days until its fixed and your up and running so i cancelled within 2 weeks and then i get a bill that they said i wouldnt get because of the poor service. its a shame, i wanted the speed and was gonna pay for it but the engineer told me that there system cant handle everyones usage etc but still they are signing ppl up shame its all about the money i feel

l was with virgin in the past, all okish, went to sky, back to virgin computer bit slow, but old computer, service reasonable and civil most of time, sometimes difficulty understanding. Decided to leave for economy, virgin not cheap, and offer new customers better deals. Rang to inform, got female phillipino who was arrogant abrupt near shrill,afer 6 min had to hang up,later told l,d a month left on 2yr contract, few week later a lovely rep rang with idea,s to reduce my monthly outgoing, down to 12pound plus line rental yr in advance, agreed in theory, few week later decided l,d still leave and save a bit, this time a Scot who was arrogant abrupt intimidating threatenend me with 2oo pound penalty for breaking contract, what, ld neither verbally agreed to a new contract, nor signed for one, no reasoning just arrogant intransigence, so said l,d get advice and hung up, stessed, anxious, couldnt sleep, shocking state of affairs for allegedly large reputable companies to behave,maybe sign of the times, l think others do simular, but didnt get it in past from virgin, sky, only reading here shows me others have had simular bad attitude and deception in a threatening manner,and how many have paid up significant amounts demanded unfairly,from people whove been loyal good paying customers, so much for goverment controls on companies, and switching being easy, derided for so many not doing it.

We have had intermittent internet access for a few weeks now and so has our neighbour. The Virgin website stated that there were no problems in our area. The Virgin person we spoke to suggested the problem was with our box but when my partner stated that it could not be the case as our neighbour was having problems too we were told that there was a problem in our area that should be sorted by Wednesday 12/12/12... We phoned back later to speak to some one else and were spun the same lies before we advised them that a Virgin person had admitted the truth... And as for the third Virgin person who claimed that they could not speak to my partner because he got his password wrong - which he didn't - he failed to phone back late that day to speak to me... Extremely disappointed with Virgin

...Which isn't very often! I am on the 50mb/s broadband service, and it can be fantastic, but only when it actually works! About 70% of the time it will work fine, but occasionally it will just die, essentially... The internet goes very slowly, if it doesn't die completely for a few hours. Lately has been the worst service I've ever had from them. The internet speed is constantly slow! Gaming is impossible, unless you like extreme rubber-banding... And it's been like it for at least 2 weeks... Honestly very unimpressed with the service. And apparently it's not just me, many of my friends have complained about their service from VM lately too. I am considering BT's fibre optic service, which has very mixed reviews, but I don't think it's ever been mentioned to be as bad as this!

I signed up with Virgin Media just before christmas as they were having a deal for 30mb broadband forabout 3 pound unlimited evening and weekend calls from 6 am till 6 pm. About 1 month later i had an email saying that my bill was going up by 4 pound a month and that my evening and weekend calls were now from 7 am till 7 pm! The wireless router we had installed is rubbish, mycomputer is forever losing signal and now to top it off the past couple weeks we do not have internet in themorning. Overall i am a very un happy customer and the service is diabolical! I wish i would have shopped around and gone for a cheaper deal with another company. If i could sumarise Virgin up in one word it would be S**t!!

Virgin media iš one of UK leading company witch is popular not only having a fastest broadband in uk available to consumer, but and independant phone line together with cable tv services. I was user of them services for long time and I might be coming to them in a future becouse they have an exelent speed witch I need for my daily use then it's working. By sayin this I want to tell more and about bad side of it. It seems that Virgin then produced fiber optic broadband they do not realised that they will need and reliable equipment to keep costumes happy and with Internet. The problem is that them routers and cable lines do not support long term usage and Internet was braking down every two months. In simple terms Internet working for two months, afterwords is of for one week or couple days. Virgin still pretends that they do not know about this issue and they can not see any problem at them end for this reson I had to terminate my contract becouse I was not able to wait any longer. This issue is common and many of my friends had it. But this do not relaiting slow broadband up to 7,5GB

A consistent speed of 9.6 mbps under a 10mb contract however for three days I was unable to connect to VPN or remote servers, I am a home worker and offer IT support to a number of large clients so not exactly ideal in terms of reputation and income! Virgin made all sorts of claims that BT were in no way able to offer a service superior to theirs claiming I could only expect 2.4 mbps on the infinity service, I doubt this very much as several neighbours have this service and cannot fault it. Not a very professional approach to dealing with my compalint, simply attack all oter providers! to be unable to provide access to secure sites such as remote servers banks etc, it just embarrassing. I have had my months fees refunded and on the 19/09/2011 I will be eligable to tell them what they can do with their service.

Very corney service and customer service people are very rude and most don't even know what Virgin Media offers.Been with virgin media for over two years and by that time i use to rent but know i bought my own place.Told virgin i'am moving houses so i need them to move my service with me, they agreed but without me knowing they've given me a new contract.For few months i had some serious problem with their service and their BILL seems to be increasing rapidley, but now they won't let me teminate my contract with them without paying a full 12 months payment.Well why should i pay for something i'am not having exess to anymore?well even if i have to pay my bill using e-billing they charging me an extra £5 so wots the different from direct debit and e-billing?

I was with Blue Yonder who were taken over by Virgin Media -- general reliability and price for standard packages compares ok with Blue Yonder but customer service far worse -- unfortunately because of the distance from my local BT exchange, I'm stuck with Virgin for the forseeable future. Good points are no monthly download limit -- connection in the last 12 months has been ok (only 2 outages, both lasting less than 8 hours). Advertised speeds never seen --- my bandwidth is capped most evenings (18:30-00:30) so i only get 25% of advertised upload and download speeds -- live customer support is hard to reach, not available evenings and weekends, and they seem to read off cue cards and appear to know little about the products -- some of the self-care pages for ex-BlueYonder customers are inaccessible because of a bug in the login permissions (login requires primary email address but access to some individual self-care pages requires the alias address to have been used as the login)