Virgin Broadband Reviews - www.virginmedia.com

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★☆☆☆☆
1.2 / 5
995
14% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appaling Broadband”

Written on: 27/11/2016 by AlizaMcGrath (1 review written)

I took Virgin media some two years ago now and have found accessing e mails a slow process often taking at least 4 mins to get to them. They are forever undertaking work on their site. I find their bills very high too. Overall poor and would never recommend to anyone and disgraces Bransons standing… Read Full Review

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★☆☆☆☆

“ A CIRCUS - NO INTERNAL COMMUNICATIONS - DO NOT RECCOMENT”

Written on: 26/10/2016 by Walton68 (1 review written)

Virgin mobile are ok, but i have taken days off for engineers who didn't turn up, and had the infamous 'phonedrop' all the time - inaccurate media bills - information lost between departments - i feel as my life has been ruined by mis communication, and having to use my indian wife as a translator. virgin were the best what has happened...... It seems that virgin are trying to sabotage virgin how can their virgin mobile dept. Be so efficient and the broadband/tv/home phone have no… Read Full Review

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★★★★☆

“Good broadband but average tv”

Written on: 29/09/2016 by Aydine219 (1 review written)

Was a customer for over 10 years. Started off with the full package tv broadband and phone. Broadband in my experience was very good and over time was given hefty customer loyalty discounts and in the end was paying £19 for 50mb broadband only happy days! Tv wise as I found all my boxes slow and annoying and lets be honest it isn't cheap and with the absence of sky Atlantic eventually dropped the tv service and opted for streaming services. Even though I subscribe to Now Tv films and… Read Full Review

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★☆☆☆☆

“Virgin lies”

Written on: 07/09/2016 by Jadyne381 (1 review written)

Don't trust this company they lie, customer service don't give a damn. I have never known a company like them. Worst company I have ever dealt with. Avoid like the plague!!!!… Read Full Review

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★☆☆☆☆

“Object leason in how to take customers for granted.”

Written on: 02/09/2016 by yzCoyne115 (1 review written)

I have just received notification of an increase of approx. 5% (well above inflation) for my Virgin services. The justification is that they are now providing increased and improved services. Well the "improvements" are ones that I neither asked for or wanted. One should have a choice as whether or not to accept the "improvements". Quite frankly with the shambolic state of the Virgin TV service at present, with programmes either not or only partially recording and slow response times we should… Read Full Review

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★☆☆☆☆

“ Virgin Media"Award winning Customer Service"-not!!”

Written on: 27/06/2016 by ZaireWiley142 (1 review written)

Have Broadband and landline from VM-and mobile. Noticed on Sat 25 June landline not working. Visited their website at 8.15 AM and saw stays report "some lankiness/brodband having problems-to be fixed by 19.45 June 25. My landline package gives me "Free weekend calls" so I try to schedule a lot of my catch up/chat calls for this period. Sunday 26 June -no landline!! Phoned thee inevitable Indian call centre-usual 20 minute wait-we will schedule an Engineer to visit "between 12 and 4 on 29… Read Full Review

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★☆☆☆☆

“I have been mislead by Virgin Media customer services”

Written on: 15/06/2016 by Robertswa485 (1 review written)

I have been mislead by Virgin Media customer services. They said that my broadband upgrade would not be affected if I downgraded my TV package. They are now saying because my TV package was downgraded, my broadband upgrade has been affected now can not free upgrade to 152Mbs Virgin Media are misleading your customers. Every time I call Virgin Media customer services, I am being told different things by Virgin Media customer services… Read Full Review

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★★★★★

“many thanks ”

Written on: 16/01/2016 by Kincaid341 (1 review written)

if you are having trouble, with virgin media customer service , ask for the advisor , she is brilliant and will get things sorted for you. easy to talk to extremely understanding, goes out of her way to please if you are disabled and have problems she is excellent. She is the best one I have talked to so far and she makes sense, she listens and no she is not all about money , she will go out of her way to give you the best deals and really listens to what you want and helps to get you it… Read Full Review

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★☆☆☆☆

“Hopeless customer services”

Written on: 02/12/2015

Unless you want to buy something the web site is useless. No obvious way to change or cancel a contract. Customer Services staff are unhelpful and slow. The fastest way to get service was to lie and say that I wanted to upgrade and then, once I got someone, I was able to get my contract changed, albeit by someone that obviously could not wait to get me off the line; I guess I was stopping them earning commission on a sale. A measure of a good co is one that knows how to handle problems, on that… Read Full Review

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★★☆☆☆

“Absolute rubbish”

Written on: 01/12/2015 by 399Johnson (1 review written)

Seriously considering leaving them. Constantly having to phone them re: Slow broadband. Tivo box seems to be getting slower and slower. Always having to reboot the system… Read Full Review

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★☆☆☆☆

“Cant Use wifi”

Written on: 30/11/2015 by coffee213 (1 review written)

Spoke to the so called customer Service dept amoung dozens of others that passed me around on their premium rate number. Cant use wifi or xbox unless plugged directly into router. I have just been informed since Oct 2015 they have a fault and wont be rectified until Jan 2016 my internet speed is (they say) around 5mb intermitent. I am also told I am not paying for WIfI ?? and if I want to use my lap top upstairs I must run a hard wire up the stairs ??? how do I plug a hard wire into my Iphone… Read Full Review

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★☆☆☆☆

“Don't even bother!”

Written on: 26/11/2015 by Cgibson1250 (1 review written)

Horrific experience, STAY AWAY!!! Virgin Media TIVO and Broad Bank I got a promotion offer sent to my address from Virgin media. I selected my package and rang and booked an appointment for Saturday the the 22nd Nov, I waited in and tracked the delivery from 9am, at 2.30pm, just as my patient was about give out, there was a status change online to say sorry we missed you at your address, pls reschedule. Clearly I had in fact been at my address and mobile phone to hand, no call, no door bell… Read Full Review

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★☆☆☆☆

“Customer Service is terrible”

Written on: 03/11/2015 by Neoscinic (1 review written)

Got a new phone, which went wrong within 15 days as it was after the magical 14 day period within which i could send it back told i was tied to the contract. decided to order a phone to use whilst my new one went back for repair that to was faulty, and in order for them to send me out a new phone to replace the new faulty one, they would require me to purchase yet another phone, the repaired phone showed up without the safe secure and robust box i sent it in and was retuned to me in a flimsy VM… Read Full Review

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★☆☆☆☆

“There internet connection is telly bad when u ring the...”

Written on: 03/11/2015 by Phillipsny357 (1 review written)

There internet connection is telly bad when u ring the put it right but after one or two days it goes back same do t ever go to Virgin they say best but I promise u wasting ur money they not Worthint… Read Full Review

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★☆☆☆☆

“Virgin on the ridiculous”

Written on: 05/10/2015 by Urijahr446 (1 review written)

Broadband has now been going down at some point during every weekend for a couple of months. 9 months ago some new cabling was introduced. The cabling staff cut both my broadband and phone without reconnecting! The guy who came to fix the issue fixed the broadband but not the phone! Customer services are a bad joke. They use unintelligible staff located in, I suspect, India or maybe Pakistan. If you had asked me 2 years ago, I would have recommended them. After the recent sorry travesty of VERY… Read Full Review

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★☆☆☆☆

“Extremely bad broadband and customer services”

Written on: 05/10/2015 by Sparksoi136 (1 review written)

Extremely bad broadband services. Speed has not been updated for months, and every single time you call them regarding issues with the broadband, they are experiencing 'faults'. Never give you details and never solve the problem. No proper way to complain, takes too long for them to answer to the complain letter. Customer services are also very bad. They keep you on the phone for 30 mins and then ask you thousands of irrelevant questions. Technical guys are also very poor in knowledge. I have… Read Full Review

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★☆☆☆☆

“Avoid if at all possible”

Written on: 08/08/2015 by GilbertoWooten215 (1 review written)

Virgin Media wanted to know why I’d given them such a low score on their feedback form so I thought I’d publish the reasoning in the hope it might help future customers. The review is long so if you don’t want to read all of it skip the first paragraph. I have had nothing but trouble when it has come to dealing with Virgin Media and I do my best to make sure I never deal with them again. Under my last account I had arranged for the cancellation of the service to coincide with the end of… Read Full Review

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★☆☆☆☆

“No meaningful way to complain.”

Written on: 08/07/2015 by MikeB913 (1 review written)

I had a dispute about a charge and wrote two letters complaining to Virgin Media only to receive identical responses both times. I did try and phone them to pursue the issue further, but the call centre gave no option for a complaints department. When I spoke to their technical support to try and find out how to contact their complaints department I was told that they no longer deal with complaints over the phone or via e-mail. Basically dealing with them is like talking to a brick wall and I… Read Full Review

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★☆☆☆☆

“Broken down broadband”

Written on: 03/04/2015 by DHSmith (4 reviews written)

We are with Virgin Broadband in the middle of a total breakdown off the whole area now lasting 4 days!!!!!!!! Phoning on this subject is completely useless after going round the phone in circles for 20 minutes the barely comprehensible operator has no clue what is going on or even how to explain and reassure it will get fixed. One was even proud the 'engineer' started work last night! Nice to know he started after two days without internet. This I consider a disgrace in this day and age with… Read Full Review

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★☆☆☆☆

“Glad to be leaving so so poor. ”

Written on: 21/03/2015 by nmSampson1949 (1 review written)

After being tied to this shockingly bad ISP for years they have had the cheek to transfer our custom to talk talk like it is up to them. Would have left years ago if they did not tie you into a new yearly contract every time you changed your details. They have finally given a way out by transferring everybody still on phone line broadband as they no longer want their business.Hours were spent on phone to customer services who were completely clueless and useless as our download speeds were… Read Full Review

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