Virgin Broadband www.virginmedia.com Reviews
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★☆☆☆☆
“Terrible”
Written on: 05/06/2013
Virgin media are absolutely terrible for gaming, high ping, high jitter and when trying to get hold of support you get put through to someone in Malaysia or India that goes through their "script" each time you call, effectively getting you nowhere and wasting your money on the call. On my second support call (which took an hour of ping and trace route testing) I was told there was a problem and it would get escalated to "the second tier" and would be called the following day to get the... (read more)
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★★★★★
“Works for me”
Written on: 31/05/2013 by sarahbob (3 reviews written)
I have had Virgin broadband now for 18 months and I have to say it has worked flawlessly for me, running at 60mb, with wireless router it supports three of us in the house continuously throughout the day and evening. I have never experienced an outage in that time or felt the effects of slowing. Almost embarrassed to say given others experiences but I would strongly recommend, much better than the old BT copper and the fibre cabinet that never materialised in our area. I pay for the line... (read more)
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★☆☆☆☆
“Virgin broadband slow (60mb package) with constant outages”
Written on: 30/05/2013
Paying for 60mb package and very lucky to get half of that at best of times. Constant outages experienced and customer support really bad. Would not recommend. (read more)
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★★★★★
“Excellent media experience”
Written on: 29/05/2013 by ken.webb (5 reviews written)
Since switching to Virgin 3 years ago they have been excellent. Broadband is fast, tv package excellent and great value compared to the one up there^. Recently phoned to renew my contract with them and told them I was thinking of leaving, they upgraded me to Vivo and installed it free, plus fitted the old box in my bedroom, again free! So now I have Vivo, multiroom, doubled speed for downloads, weekend phone calls, tv channels to suit the whole family, all for less than I was paying last... (read more)
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★★★★☆
“I pay for what I get”
Written on: 28/05/2013
My current phone/broadband package is more expensive than previous companies I have used but in all honesty it more than pays for itself. I have been with previous (cheaper) providers only to notice substantial and daily drops in connection and extremely slow speeds usually at times when I really needed it. The internet is important to our family having relatives we need to keep in touch with across the world. In the 2 years we have had a service with Virgin I can count the number of times... (read more)
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★★★☆☆
“Hyped Advertising. Disappointing service. ”
Written on: 28/05/2013
I heard about Virgin Media on the TV. How they talk about being the best and everything so I thought I'd try them out. I've been a faithful Sky customer for a good few years now and so I ended the contract prematurely with Sky because I was led to believe that the Virgin media Collections package were better. I chose the premium collection which included: 5MB/s fibre optic broadband XL Tivo package with 200+ channels M Landlines package with free weekends The installation took way longer... (read more)
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★☆☆☆☆
“Student contracts for 9 months are false!”
Written on: 12/05/2013 by stevemilw (1 review written)
I signed up for a student contract for 9 months, upon phoning them up after 7 months in they told me its a 12 month contract! I phoned back another time to inquire and i was put on hold for her to tell me 'oh yes, theres a 'note' on your account telling me that it is for 9 months'. So what does this mean? You get signed up to a 12 month package unless you inquire about it? So much conflicting advice from support. I have also been told that i can pay the full amount upfront next year... (read more)
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★★★★☆
“Works for me”
Written on: 10/05/2013
I've been a Virgin broadband customer for around two and a half years now, initially as a cabled customer, and then, when I moved to a new home as a national customer. From the outset Virgin have been fast and efficient. (My first modem was delivered before I even took possession of my apartment), and even my home move and change of service to national, went smoothly. There has been no noticeable drop in speeds since switching from cabled, though once in a while I may suffer a dropped... (read more)
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★☆☆☆☆
“Pathetic is the only way to describe Virgin Broadband”
Written on: 08/05/2013
After using Virgin Broadband for almost four years I'm happy to say I'm leaving and want to try other providers. I'm on 120MB and can't manage to watch a movie on Netflix without it stopping like 10 times. Talking about Youtube, you will be lucky to watch the whole clip without it buffering mid way through. Internet browsing is just so slow dont know how to describe it.Their customer service in India is so pathetic, all the countless times I've been in touch they try to take control of my... (read more)
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★☆☆☆☆
“Bank Holiday Weekend = SLOW broadband”
Written on: 06/05/2013 by martynelvis
I am getting 0.2 mb BROADBAND... well I would not call it broadband... it is terrible. earlier I could not even get on the internet. I should have 20MB What the hell is wrong with Virgin? I am going to move to another provider because this is a joke! (read more)
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Showing 1 - 10 of 930 Reviews
★☆☆☆☆
“Very slow not worth the $$$$$$”
Written on: 06/05/2013
I am extremely disappointed. It takes me a really long time to get on the internet. Once on the internet, it takes forever to do anything. It was a waste of my money. I just got it and will switch next month. (read more)
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★☆☆☆☆
“Absolutely disgraceful service. All the way to the top! ”
Written on: 27/04/2013
Taken me over a year and a half to try and get invoices sent to me monthly. Despite complaining to and receiving (empty) promises from the Chief Executive office, still no joy. Absolutely unbelievable that they can't do something as simple as this! Bunch of total amateurs. I'm looking for alternative provider right now. Leave them well alone - if the company can't fix your problem then you've no chance! (read more)
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★☆☆☆☆
“Can't stream iPlayer on max package”
Written on: 20/04/2013
Despite being on the maximum package we almost never get through an episode on iPlayer without it stopping. Grim. Glasgow Scotland (read more)
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★☆☆☆☆
“Broadband lies”
Written on: 15/04/2013 by apatriotforme (1 review written)
Like many others we just upgraded to the 60MB broadband connection and have found our speeds worse than the previous connection and rarely about 4.5MB in the evenings. Adverts say 'up to' 60, so I don't expect it all the time, but there should be a 'minimum' of say, half that figure guaranteed at all times. And they don't respond promptly to online complaints of course - no doubt to take you over any 'cooling off' period so you can't cancel. (read more)
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★☆☆☆☆
“0.5mb at best.”
Written on: 10/04/2013 by chrisable
we pay for the 60mb package, for the last 2 weeks we have been getting upto 0.5mb from 11am-11pm which is the time we use it.... we have been told it will take 3 months to fix... wth VIRGIN SUCKS (read more)
Visit virginmedia.comJohnperrins's Response to chrisable's Review
Written on: 15/04/2013
ask for a refund and they will give you 50% refund - ONLY if you ask
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★☆☆☆☆
“Do not sign up with Virgin under any circumstances”
Written on: 09/04/2013
Always outing. Terrible customer service. So slow I cannot enen access their website. (read more)
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★☆☆☆☆
“Not reliable. Horrible support service”
Written on: 08/04/2013
After one year I still can't get my broadband working. Ever so often it looses connection. I've made enormous amount of calls to the Virgin support, they have wasted so much of my time. After me loosing my temper they somehow managed to fix it, but now it is broken again....I'm ready to pay a fee to break the contract. I will never deal with this company again! (read more)
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★☆☆☆☆
“Shocking customer service”
Written on: 28/03/2013
Just paid £180 to escape my contract. Moving homes became a nightmare, and customer service proved to be disastrous. (read more)
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★☆☆☆☆
“Rubbish ”
Written on: 27/03/2013
DO not buy this service, especially in Aberdeenshire ! (read more)
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★☆☆☆☆
“Am I the only idiot to upgrade to 60MB ?”
Written on: 26/03/2013 by bravo.twozero (7 reviews written)
Well I upgraded to 60mbps and I don't see any difference between this and my 10mbps ! What a terrible company. Internet constantly drops and I look like a real idiot sitting with fiber optic broadband and still unable to load a 720p YouTube video. Maybe they should spend more money on their services than Usain bolt. (read more)
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Showing 11 - 20 of 930 Reviews
★☆☆☆☆
“Virgin Broadband...slow at peak times...complete joke ”
Written on: 25/03/2013
just read virgin testing super fast broadband,think they should start by giving there exsisting customers something near to there speeds to witch they pay for,since changing over to 100mb i seem to be on the phone every 5mins now explaining that the speed is rubbish,last night at 5pm was getting 5mb. sure it speeds up during the day but then was never told that i could only acheive near the correct download speed during off peak hours. been told that there working on problem and wont be... (read more)
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★☆☆☆☆
“Totally unsatisfied service”
Written on: 21/03/2013
Having Virgin broadband, telephone and tv package for nearly a year, I can safely say I'll be glad to get rid of it. Initially, I found dealing with a Indian call centre fustrating! Now my broadband is slow at best or broken down (usually), but can't deal with the service desk. Even though I pay for unlimited telephone usage, I still get charged (I tried resolving it in the begining with the call centre). It beggars belief, that I had less than 30mb download before and it was quicker than... (read more)
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★☆☆☆☆
“They do not even deserve one star! Absolutely...”
Written on: 18/03/2013
They do not even deserve one star! Absolutely appalling service, I fail to see why people still sign up with them. (read more)
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★☆☆☆☆
“jsp”
Written on: 14/03/2013
absolute rubbish, yes- they promise you 50 mb/s, but in fact you get 6 mb/s..............also the internet speed is constantly jumping, going off and on again and again and again........complete dissappointment (read more)
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★☆☆☆☆
“Rubbish 100mb unlimited: 8mb max, disconnected 10...”
Written on: 14/03/2013
Extremely poor service, very slow internet, frequent disconnect, and regular price increases to improve upon the service you would think you are already paying for. Robbers! (read more)
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★☆☆☆☆
“Broadband worse than dial up !”
Written on: 13/03/2013
Recently moved to 60Mb Virgin Broadband in M29 area from a BT standard telephone line connection. When I was with BT I was getting 5 - 7 Mb constant with occasional outage of service. Now I am lucky to get 1Mb and most of the time its 0.2 - 0.8 Absloutely shocking. Worse move I ever made. Plus TiVo box is a nightmare of un-necessary functionality. Called to try and fix. Told it was over-suscribed in Warrington area but will be fixed by 6th April. Watch this space. I will definitely leave if... (read more)
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Written on: 18/03/2013
I have tried leaving i have wrote a complaint letter and email still they have not replied. Told on the phone you cannot speak to a manager. Just waiting for the 28 days they as on the chaters and then will take the complaint further. Cant wait to leave.
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★☆☆☆☆
“Poor performance in SE15”
Written on: 12/03/2013
Paying for 100mb line getting an average of 4.78. Hardly usable at peak times. Latency is awful at worse so far is 108ms at best 16ms. Spent an entire evening on the phone to support both in India and UK without a resolution. Virgin sent a engineer to investigate, he advised me to use the virgin speedtest site rather than speedtest.net as this showed the connection was much faster. I then subscribed to Sam Knows and am now getting data that I actually trust. Virgins own speedtest site... (read more)
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★☆☆☆☆
“More spin from Virgin”
Written on: 11/03/2013
Does this sound familiar? Broadband goes down. Ring Virgin, after some discussion engineer is dispatched. He arrives late, last call of the day. Advises that it is a fault in Manchester (40 miles from me) and will be fixed in a couple of hours. He leaves. That was Friday. Now it is Monday. In the intervening days I call the Virgin customer service / technical / broadband help dept several times and endure several frustrating semi-conversations (can you call it a conversation when one... (read more)
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★☆☆☆☆
“Complete waste of time”
Written on: 26/02/2013
before you even think about signing up to Virgim media broadband , read there own forum pages and just look at all the complaints about them failing to supply the speeds they claim.Pay for upto 100meg lucky if you get upto 5 meg on a good day .There excuse is over utilisation which is only caused by them failing to upgrade the system and continuing to sign up new people . In the wa2 area there has been a fault for over 6 months where your lucky if you can use the internet any time of the... (read more)
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★☆☆☆☆
“Paid for 100mb/s got 5mb/s - no improvement in sight!”
Written on: 26/02/2013 by radeter (1 review written)
Couldn't get anywhere near promised speed, even after "bedding-in period", technicians then said my compere was at fault (18-months old and I was getting 60mb/s at previous house). Tried to downgrade, Virgin wanted to charge me more for 20mb/s than 100mb/s. Got new computer, still only 5mb/s. Virgin has no idea when it will improve. Virgin unwilling to pay compensation w/o written complaint - done January 9th. Telephone response, Virgin will allow me to leave my contract, but unwilling to... (read more)
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Showing 21 - 30 of 930 Reviews
★★★☆☆
“not bad in general, but wicked cancellation fee policy”
Written on: 21/02/2013 by alexykot
Overall for virgin is average - they're not too bad, but not so good also. However, I've faced a very unpleasant thing with them just now. I'm going to change from Virgin to other provider, and just found out that when I moved house a year ago - they have extended my contract for another mandatory 18 months, and now are charging me the early cancellation fee, while in fact I'm with them for 20 months already. Also, I'm moving away because their support service is not technical at all and... (read more)
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★☆☆☆☆
“Irritating Service Provider”
Written on: 20/02/2013
After a house move in 2011 I had no choice but to take Virgin's National ADSL2 Broadband service because fibre optic wasn't available. Prior to this I had been using NTL fibre optic broadband for 11 years. Virgin's National Broadband service is AWFUL. Read that again...AWFUL. It barely worked at all for the first 3 months. Phone call after phone call was needed just to get the engineers to make it even remotely stable. I frequently got through to people called [name removed] who would pass... (read more)
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★☆☆☆☆
“The Worst broadband EVER”
Written on: 19/02/2013
Im writing this review because Virgin Broadband is terrible. If you are thinking of going on Virgin Broadband you are MAD!I am currently on Virgin and they have always got problems and everytime you try to find out what wrong with the connection they say" there is a problem in your area". This shows that there is something wrong with Virgin Broadband connection. Its the same answer over and over again! Recently they give me the tivo box WOW I thought but its always doing updates what shuts... (read more)
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★☆☆☆☆
“SUPERSLOW Broadband with no customer services.”
Written on: 11/02/2013 by gbazza
SUPERFAST? try SUPERSLOW this is the worst broadband provider ive ever had, my ipad on 02 loads up quicker and if you like indian call centres then this is the provider for you. If i were you just burn the money you would get more satisfaction.. I spent a year with engineers and customer services which i use in the loosest term possible. all you get from anyone is your signal is low, read up on forums before you get this, trust me they have so many customers they just cant cope with the... (read more)
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★★★★★
“Virgin Media doesnt provide the amount they advertise.”
Written on: 02/02/2013
i have virgin media for about 2 years now feel virgin media getting worst than improving i think they are failing more instead of telling me the truth that they are fixing the problem .. all the lie they talk when i contacted customer service they said they will send someone to repair next week and that wasn't true the person who was gonna fix the problem came 2 weeks later.. im a professional gamer in Hero Of Newerth Latin & Counter Strike but sometimes i just get mad because the amount of... (read more)
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★★★★★
“great customer service”
Written on: 16/01/2013 by sherry.nn (1 review written)
i wasnt not getting full signals on most parts of the house cuz of recent extra house extension adding more rooms, i bought TP-Link range extender i got full signals then but the speed was very slow from 60Mb to 2MB with TP-Link signlas, i returned the tplink, and called to virgin CS, and they agreed to move the access point from the corner of the house to the middle and free of cost, i was so happy with this, now am getting full signlas and full speed in the whole house, so i decided to... (read more)
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★☆☆☆☆
“Constant outage problems”
Written on: 13/01/2013 by Largeholt (1 review written)
I joined Virgin media a year and a half ago and primarily use it for online gaming as I thought having a 60MB BB speed would be adequate, how wrong was I. The only game I play, regularly is Battlefield 3 and it is unplayable due to constant lag. I am unable to join European servers and the American severs are not much better. You tube does not download properly and I cannot watch the iplayer through the PS3 due to constant buffering. This is all due to an outage problem - too many... (read more)
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★☆☆☆☆
“7 months of hell .... ”
Written on: 11/01/2013 by RRSinclair01 (1 review written)
I have been a Vigin Customer on the unlimited 60mg package for 7 months. In that time I have had engineers around almost monthly as I can see the wireless signal on all my devices, but it is so slow I cannot even run a speed test!!! This is intermittent and happens most evenings and afternoons - we sometimes get what we are supposed to be paying for. We are fortunate enough to be able to work from home occasionally, which helps to reduce our childcare costs. We can't do this now and... (read more)
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★☆☆☆☆
“Over priced increase”
Written on: 08/01/2013
This company have increased the price once again, they say if your not happy about this then tuff, there is a clause where you can get out the contract without early disconnection fees applied. If you hear HIGH UTILISATION, that means over subscribed in the area where you wont ever get the full use of the service. Broadband will be very slow. New superhub is not ready for the proper speeds, check virgin superhub reviews. You have till end Jan to cancel. Remember the customer services are... (read more)
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★☆☆☆☆
“Worst Customer Service Ever!!!”
Written on: 03/01/2013 by tonyproth (2 reviews written)
After weeks of my youngest son's torture I decided to give in and change our broadband provider to Virgin Fiber Optic package with TV and Phone line (i have to say it was very cost efficient). I believe this was the worst decision I could have made. After going through the whole application process and verification that Fiber optics can be installed at our home (i checked online and called them) i completed the order and informed our old supplier that we require termination. After waiting... (read more)
Visit virginmedia.comLanarkshireguy's Response to tonyproth's Review
Written on: 08/01/2013
things will get worse, i Used to work for this company, so glad im out of there, get the customer off the phone asap so we keep costs down, double speed supposed to be free, but its not, your price is going up whether the customer likes it or not, a lot of people will bite their lips, the over priced increase means you can cancel the service without early disconnection fees applied, i know i would and have, robbers and NO value for the money, Always has faults where they cant fix.
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Showing 31 - 40 of 930 Reviews
★☆☆☆☆
“movies old rubbish”
Written on: 02/01/2013 by deanbmw
I've "up-graded" to the top movie package and what a load of rubbish it is. it's being cancelled in the morning. as all films programmed and on demand are decade's old. I might as well go to Netflix or lovefilm for a fraction of what it's cost me. disgusting to think that I have films on the hard drive from film 4 ie black hawk down and is on sky on demand, what I'm paying top dollar for. never again. (read more)
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★☆☆☆☆
“Consistently Crawling Internet Speed”
Written on: 29/12/2012
2 Years ago I left Virgin due to very slow internet speeds. When my BT account came to an end, Virgin pestered me on the phone with promises that their internet speeds had increased, their new system solving the problems from before. I was persuaded, and I regret it. I am lucky, most evenings to get 0.5Mb speeds, yep, you read it right.. that's less than half a MB. Virgin asked me to log in to their own speed test site to 'check the equipment'.. they were ashamed when they had to give up... (read more)
Visit virginmedia.comLanarkshireguy's Comment
Written on: 08/01/2013
high utilisation means you will never get the correct speeds, and also over subscribed customers in the area, charge full price for a service they will never get you, i used to work for these people, so glad im out of there.....
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★☆☆☆☆
“When your reach exceeds your grasp...”
Written on: 21/12/2012
I Have been with virgin for very long now, Even when they were NTL. I never really had a problem with virgin, except the fact that my P2P downloads are capped at 2mbps (i can deal with that tho to be honest) But then they adopted the "Acceptable use policy" and everything changed: I am on a 20mbps UNLIMITED download limit connection, so naturally i assumed i can download what i want and not worry about it. Otherwise i would have got a CHEAPER account that had a limit on it. But low and... (read more)
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★☆☆☆☆
“The wheels really have fallen Off!”
Written on: 18/12/2012 by Billy007 (1 review written)
At last I meet with people experiencing the same pains trying to deal with Virgin Media! having spent the last 5 loyal years with Virgin the service in the last twelve months has been nothing short of bonkers, run while you can people the good ship Virgin has run aground and she is taking in water, if you're happy to put up with the spin then I suggest you stay... For me though the combination of out of date equipment, slow speeds, empty promises to double the speed, higher call charges and... (read more)
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★☆☆☆☆
“UTTER RUBBISH”
Written on: 17/12/2012 by RickyTrotham (2 reviews written)
I have been a Virgin Media customer for years, in fact right back to the days of Telewest. For approx the last 4 months my broadband internet connection speed has been awful. I am currently subscribed to their SUPERFAST 100mb service but I am lucky to get SUPERSLOW 1mb on evenings and weekends. After many many calls I have been graced with a whole £15 discount off my latest bill .... wow thanks for nothing Virgin! They have over subscribed and can't cope with the demand but are still quite... (read more)
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★☆☆☆☆
“Frustrating”
Written on: 17/12/2012
we changed from Optus to Virgin wireless internet because the plan was better and they use the same network so assumed the serveice would be the same. The service has been hopeless. Internet is incredibly slow and cuts out frequently. We are are much worse off than we were with Optus. Customer service said Virgin customers wait in line after Optus customers. They don't tell you that when you sign up. My advice... use someone else. It took me three tries to open this site and thisis my... (read more)
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★☆☆☆☆
“muppets”
Written on: 13/12/2012
Hi ive been a loyal customer to virgin for about 2 years i pay my bills on time so i keep my end of the agreement the same cant be saud for virgin. Since i have had my package ive had atleast 10 engineers out and am on the phone atleast once a week my internt is always much slower than what im paying for i have had three different hubs from virgin so far because each one they gives me seems to brake from manufactures fault must be cheap qaulity my internet just randomly goes of ant time day... (read more)
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★★☆☆☆
“Lies”
Written on: 12/12/2012 by anaveragejoe
We have had intermittent internet access for a few weeks now and so has our neighbour. The Virgin website stated that there were no problems in our area. The Virgin person we spoke to suggested the problem was with our box but when my partner stated that it could not be the case as our neighbour was having problems too we were told that there was a problem in our area that should be sorted by Wednesday 12/12/12... We phoned back later to speak to some one else and were spun the same lies... (read more)
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★☆☆☆☆
“So...”
Written on: 09/12/2012 by WilsonB
Sunday night, 7pm and my broadband speed is unusable. Web chatter points to Virgin being over subscribed but that is not my problem. Every week is the same. As soon as I can I am baling out. You have been warned. (read more)
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★☆☆☆☆
“Lies, untrained staff and managers with poor services.”
Written on: 05/12/2012
We have been having issues every month for over 2 years. I upgraded to the fibre of VM almost 8 months ago hoping that it will resolve the BB issues we have. I got the Super hub in the fitted and found that there were more issues. The BB troubles didn't stop there at all. I would be on the phone every other week with issues. I only found out this last week that their Super Hubs are of poor quality. So they sent me a new one and also a extra d-link router which I need to use for the wifi... (read more)
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Stevemilw's Response to stevemilw's Review
Written on: 12/05/2013
Also id like to add that they charge you £5 if you pay by any other means than direct debit. If your direct debit is canceled (not enough money in the account) they will charge you £10.
And they take the bills out mid month, so its not at pay day. They know that theres a greater chance they will default if they take money out at this time, so they can make money off the fines.