Tiscali Broadband Reviews - www.tiscali.co.uk

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★☆☆☆☆
0.9 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Email”

Written on: 29/04/2014 by ohCook358 (1 review written)

Worst reliabilaty and connection… Read Full Review

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★☆☆☆☆

“Don't waste your time, just leave!”

Written on: 24/04/2013

I was a Tiscali BB customer for 7 years. We reported poor or unreliable connection over much of that time and spent countless hours on the phone to non-uk tech support. While they had plenty of scripted chat, they never solved the problem. In frustration, we moved to BT. On the day of transfer, connection speed DOUBLED, before installing the BT hub. What annoys me is that Tiscali insisted our speed could be no faster, whoever the ISP. What a pack of lies. Don't make my mistake, if your speed is… Read Full Review

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★☆☆☆☆

“old tiscali was good”

Written on: 20/06/2012

Ever since Talktalk bought Tiscali service and reliability has gone downhill. Rather than get on top of the situation it seems a process of steady decay with nobody in Talktalk notices or are powerless to rectify… Read Full Review

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★☆☆☆☆

“Why can't we have any bandwidth?”

Written on: 13/06/2012

Well it's no Plus.Net but it'll do! Why can't we have a jason manford look a like? … Read Full Review

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Guest's Comment

Written on: 29/06/2012

I have now spent the last three consecutive days trying to get a problem sorted out with my broadband connection. Initially told it was a router problem and that they could replace my router with a free talk talk router. I said that would be fine. Then they stated that to get a free router I would have to sign up for a further 18 months contract with them..... I refused saying that I had been a customer of theirs for over 5 years. I was then told that they would need to do a line check and needed to end the call and that they would call me back the next day. They did so and I was informed that the line had been checked and reinstated and that I would not have any further problems. (After 25mins of conversation). Strangely enough, the same problem occurred the next day. Rang TT and they went through the same checks again. After 20 minutes the call got cut off so matter was not resolved. Called back again and further checks and another 20 minutes later was informed that it was a router problem. They could send me a free router, but that I would have to sign a further 18 month contract... I was of course furious because of that lack of customer support and the fact that I was paying for a service that was not working. I asked for a MAC code to end the contract. Informed that they would put me thorough to their 'Loyalty Dept'.... I then asked them to get the Loyalty Dept to contact me and they said it could not be done. After a further 2 minutes of talking they said that someone from the Loyalty Dept would contact me. I will be looking for an alternative Service Provider.

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★☆☆☆☆

“JUST HORRIBLE!”

Written on: 18/12/2011 by MeLoNhEadSeb (1 review written)

I just wrote a REALLY LONG review but the stupid wireless went off and, again, messed everything up. Thanks a lot Talktalk, you SUCK. … Read Full Review

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★☆☆☆☆

“Is anyone working for Talktalk”

Written on: 05/12/2011

Can any one tell me when you can access the emails - Hello Talk talk is anyone there… Read Full Review

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★★☆☆☆

“Rubbish”

Written on: 27/09/2011 by terrence.mortimer (1 review written)

Sine tiscali were taken over by Talk talk the service has been ddreadful. It is slow. The messages sent cannot be found and after accessing an inbox mail one goes back to the inbox and there is a blank page. I have had a simialr problem with contacting technical support. Yes they are polite but their accent is difficult to understand and they talk so quickly. Additioonally I am hard of hearing and ask them to speak up but with little response. I have treid writing to Talk Talk but, as with many… Read Full Review

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Guest's Response to terrence.mortimer's Review

Written on: 03/10/2011

I agree when it was tiscali i had verry little problems since talk talk sent me a new router i have had problems thay have told me its my phones and it could be my computer but not at all to do with them

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★☆☆☆☆

“Continually cutting off ”

Written on: 05/09/2011

I am using a wireless connection, yet when I am in the middle of writing a long email, I find that it has disconnected. It gives you the offer of saving the message to drafts before re-signing on. That, of course must be their idea of a joke! Its may or more usually may not be there. If it is, there is only half of it. You try ringing the Customer Service - India of course, where the people are charming and polite, but obviously have no idea how to solve the problem, so are reading from the… Read Full Review

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★★★★☆

“Was with Tiscali for many years and have noticed no...”

Written on: 04/05/2011

Was with Tiscali for many years and have noticed no difference in the service other than a sudden increase of 30% in the cost. However have no complaints about the service, spedds are generally in the 3 to 4mb range which is not bad considering my distance from the exchange… Read Full Review

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★☆☆☆☆

“Been with tiscali then talktalk for 3yrs, since...”

Written on: 08/04/2011

Been with tiscali then talktalk for 3yrs, since talktalk took over rubbish!tried to go wireless on 2 laptops, nightmare. Spoke to people in India they were polite and helpful,but couldnt connect either to wireless i have a new moden one week old, they say it is a faulty modem and talktalk are trying to tell me i have to pay £50 for another one. i would not recommend talktalk to my worst enemy they are useless. They have been sending me a bill for £0.00 for a new number on a new line they… Read Full Review

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★☆☆☆☆

“I have been with Tiscali for 5 years for calls. Talk...”

Written on: 28/03/2011

I have been with Tiscali for 5 years for calls. Talk Tlak snet me a vague letter date March 2011 preching about an improved billing system. For them maybe. On the reverse is a single entry that says "my package" has been moved to UK Evening and Weekend. It was suppised to start on 15th March but they have backdated the call charges to 1 Feb. The call charges went up by 7-8x from about £15 per month to over £100.
These people are serial incompetents, and operate with some very dubious business… Read Full Review

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★☆☆☆☆

“Had Tiscali Max for many years the service was fine,...”

Written on: 25/03/2011

Had Tiscali Max for many years the service was fine, not one issue until talktalk took over, download speed went form 7M to 0.5M over night, customer service were completely useless, tech support even more so
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★☆☆☆☆

“Had similar experience as other here, called and kept...”

Written on: 22/03/2011

Had similar experience as other here, called and kept on phone for 1 hour 45 mins and passed to at least 6 departments all in India, with no result at the end. We requested a MAC code and did not recieve it, 2 weeks later the service stopped and they will not even speak to me as we buy through a reseller. 3 and a half weks have now passed and even BT cannot help! so I guess I,ll never be able to have B/band again and will probably have to change phone lines, which will result in further cost… Read Full Review

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★☆☆☆☆

“total set of cnuts!”

Written on: 21/03/2011

total set of cnuts!… Read Full Review

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★☆☆☆☆

“Absolutely ATROCIOUS. Would NOT recommend to ANYONE....”

Written on: 12/03/2011

Absolutely ATROCIOUS. Would NOT recommend to ANYONE. Traffic shaping, fair-use policies, the works. The "peak times" are awful aswell. 6pm-11pm? NO. More like 8am to 2am the next day! Switch as fast as possible if you are with them and if not, thank god! Steer well clear of this company!… Read Full Review

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★☆☆☆☆

“I have been without broadband since 30 dec 2010 and...”

Written on: 04/03/2011

I have been without broadband since 30 dec 2010 and it's now MARCH 4th!! I only stayed because I need the email address.. talk talk took them over.. they have consistantly lied to me. I will be taking legal action to claim back my "fee" they have charged me for NO service. THEY are in breach of contract big time.. ring up their tech staff "yes sir it will be on tomorrow" .. a bunch of liars.. I am not at the connection all the time, otherwise I'd have dumped them. since talk talk took them over… Read Full Review

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★☆☆☆☆

“Been with Tiscali for years. Hardly any problems worth...”

Written on: 22/02/2011

Been with Tiscali for years. Hardly any problems worth a mention.

Since the Talk Talk take over download speed are about 25% of what they were previously.

Customers service and technical support is a joke.

I would never think of using any product associated with these clowns nor recommend them to even my worst enemy.

Cannot get rid of them quick enough… Read Full Review

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★☆☆☆☆

“We have been with Tiscali for several years and have...”

Written on: 08/02/2011

We have been with Tiscali for several years and have never had cause to complain. Unfortunately we are now leaving after having awful problems with them, I believe this is to do with Talk Talk taking over!Had our internet cut last Thursday and believing we had a problem contacted the technical support who talkem me through fixing it for 1 and a half hours!! The next day the engineer failed to call so called them to be told that the internet had been cut because our card had expired.This had… Read Full Review

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★☆☆☆☆

“Avoid like the plague. Tiscali, Freedom 2 surf or Talk...”

Written on: 06/02/2011

Avoid like the plague. Tiscali, Freedom 2 surf or Talk Talk whatever they mascaraed has, keep well well away - you have been warned.

Speeds were 3mb average - welcome Talk Talk and speeds now 0.5 to 0.9 at best. What a pile of rubbish… Read Full Review

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★☆☆☆☆

“I have now been without my phone for 5 days. I have...”

Written on: 27/01/2011 by cterry60 (1 review written)

I have now been without my phone for 5 days. I have send emails to the so called "customer service" 6 of, to the so called Technically problems 1 of and finally two to the CEO MR GREEN. What a waist of time. I have had only one reply telling me the usual like checking the phone etc , which I had done before or I wouldnt be such a moron and contact them if my phone wasnt working. I have asked several times when my contract is due to end and not only cant I find this information on my account… Read Full Review

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