Tiscali Broadband www.tiscali.co.uk Reviews

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Tiscali Broadband www.tiscali.co.uk
0.8 stars
Average rating for this product is: 0.8 out of 5

From 39 ratings and 859 reviews

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Average Ratings for Tiscali Broadband www.tiscali.co.uk

  • Content1.1 stars
  • Reliability1 stars
  • Customer Service0.5 stars
  • Speed Consistency1 stars
  • Value for Money1.1 stars
  • Reviewer Ratings0.8 stars
  • Overall Rating0.8 stars

859 Reviews For Tiscali Broadband www.tiscali.co.uk

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    NEVER EVER USE TISCALI!!!! we moved house, the broadband never got connected, despite repeated reassurances that it would whenever we called customer services (it typically took between 30 and 45 minutes to get connected and the service team never quite seemed to understand what i was asking for) i called 11 times, yes 11, and nothing happened. not only that but after all the hassle, i was then billed for the service i never received! i was told i couldn't not pay it, i had to pay in order to cancel the service and once the service was cancelled, i would be refunded. 4 more phone calls (more hours on hold) and 2 letters later, i was eventually told i would be refunded £18 (the line rental for this period was over £100 - this lasted nearly a year). i told them this, i haven't had a reply, nor have i been credited with £18. i cannot imagine how any service could be any worse. if i could just persuade one person not to use tiscali, my suffering will have been worth it.

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    NEVER EVER USE TISCALI!!!! we moved house, the broadband never got connected, despite repeated reassurances that it would whenever we called customer services (it typically took between 30 and 45 minutes to get connected and the service team never quite seemed to understand what i was asking for) i called 11 times, yes 11, and nothing happened. not only that but after all the hassle, i was then billed for the service i never received! i was told i couldn't not pay it, i had to pay in order to ca ...

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Poor communications, customer service, financial policies and procedures

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    Very bad internet

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


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    First of all the reliability is never reliable, half the time it does not come on, sometimes it has to do with the router, which again is very cheap and does not work at most of the times. The C. Service is very poor aswell, i call up the broadband and they direct me to an international line(India) and the technicians themselves do not know what to do with me. I Warn you do not go on to this provider, you will regret it for sure, it may look cheap but its more cheaper than it looks like. If you ...

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    I have been with Tiscali for 3 years. I have their Tiscali Max (upto 8mb Broadband plus telephone line rental and anytime calls all for just under £30).

    Apart from Broadband speed issues, a common problem it seems with most providers, I have been very happy with Tiscali service. It has proved to be very reliable.

    The next development may be what effect the Talk Talk take over will have on the Tiscali service? I hope little or none.

  • Guest 18th Oct 2009

    Reviewer rating: 4 stars


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    Very slow getting on line.

  • ummanissac Rank: Lance Corporal 15th Oct 2009

    Reviewer rating: 1 stars


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    I am Tiscali customer last few years. i used the internet very rarely. so i dont care about the speed or any other service. in some un avoidable circumstance my service had some problem and i contacted there customer service. That time only i understand how bad there service. the people in the customer service dont know how to talk and how to handle a customer. they simply say this some tech problem and you have to contact tech. dept. there is no coordination in each department. they cannot tran ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Poor customer service,technical engineers dont keep any appointment,calls to technical support are charged at 10p/min and takes hours before some one will help,Very low speed,chearging extra money,fake promotions,value of money is really rubbish, dear any new internet user never ever sign up with Tiscali.co.uk,Don't go near Tiscali - you have been warned!
    it's really very very poos Internet service provider............

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    Poor customer service, appalling speed and reliability. Technical support takes 3-4 weeks to sort out technical faults. calls to technical support are charged at 10p/min and takes hours before some one will help (if they charge 10p/min why answer quickly). technical engineers dont keep any appointments and can wreck your computer, I have had bad experiences. I was with tiscali for 3 yrs and switched last week and will never ever sign up with them again.

  • ummanissac Rank: Lance Corporal 7th Oct 2009

    Reviewer rating: 1 stars


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    Most RUBBISH in UK. Poor Customer Care and not reliable. If any other Chance dont go for this. No tech. support. Very low speed. Lack of co-ordination inside each department. High pay number for customer care and not getting connection for long tme. If connected no reliable answer, and no co-ordination in each department. Overall vary vary Poor.

  • tiscali a no no Rank: Lance Corporal 2nd Oct 2009

    Reviewer rating: 1 stars


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    I wouldn't even recommend it to my enemies.

    The internet they provide is intermittent to say the least and when you have an issue you have to ring a number that will add another £50 a year to you bill minimum, and remember you have to call them every 2 month when you have a problem so your not really paying them 10-15 pounds a month.

    and i've been with them for about 5 years but due to time and work i have yet to move ISP but i will soon as there are alot better providers out there.

    so ...

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    The price may look very appealing from tiscali, but the service is pathetic. They will do whatever it takes to scam your money. Once they take it, you won't get it back.

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    Shockingly poor service. Inaccessible more often than not. Appalling 'customer services'. Couldn't be worse. Don't go near Tiscali - you have been warned!

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    Tiscali Broadband have the worst customer service i have ever experienced. I canceled the account early and the representative told me that we would not have to pay the remaining length of our contract due to our circumstances. We where then charged for 2 months of broadband even after our phone line was canceled. I then spent hours on the phone to customer services and even had to send a letter to obtain a refund at which point they told me they would nor refund as we were in a contract.

    cust ...

  • tradertrev 23rd Sep 2009

    Reviewer rating: 5 stars


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    I have been with TISCALI for some years now and have had little or no problems with them and have always found their call centre staff to be most helpful. I have been satisfied with the 4.6 - 6 Mbps (varying) and have found out to my cost and wasted time that certain other providers promise great things but do not deliver, (also watch their small print!). I am happy to stay with TISCALI Broadband, and to be honest cannot see the point in switching to another provider.

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    I cancelled Tiscali two months ago only to get a letter this morning asking for my card details because my current card expired. Phoned them up and they said even though broadband was cancelled the phone wasn't and that "we should have mentioned it before" Apparently I need to ask BT to remove the Carrier Pre Select or something, so the nightmare continues...

  • Guest 19th Sep 2009

    Reviewer rating: 1 stars


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    I don't know if it is a result of Talk Talk taking over Tiscali but recently if we are on-line for more than half an hour we get cut off which makes us think that they are rationing our on-line time. Added to that very slow speed & from previous experience terrible customer service i would not recommend Tiscali. The only plus is that it is cheap - i suppose you get what you pay for.

  • Guest 16th Sep 2009

    Reviewer rating: 2 stars


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    On the whole Tiscali is not bad, what lets them down is ther customer services. I just transferred to TalkTalk and when i cancelled Tiscali was informed that my e-mail addresses would be canceled within 24-48 hours, so i asked for a couple of hours to transfer e-mails. Guess what, 20 mins later couldn't get access to e-mails. Not good for customer relations. This has really let them down as I would never go back to them now, would have if the package was right and if they hadn't stuffed me up.

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    Do not ever sign up with tiscali. They are the worst provider ever. There support is the worst thing ever - you got to pay them for this.

    I requested my mac code and my internet connection stopped working. I raised a ticket with them and then i was told that because i am migrating they are no longer responsible for the line. This is garbage my new ISP told my that Tiscali are still responsible until they take over (1 week from now).
    It is like dealing with a child they are a bitter company beca ...

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