Written on: 24/04/2013
I was a Tiscali BB customer for 7 years. We reported poor or unreliable connection over much of that time and spent countless hours on the phone to non-uk tech support. While they had plenty of scripted chat, they never solved the problem. In frustration, we moved to BT. On the day of transfer, connection speed DOUBLED, before installing the BT hub. What annoys me is that Tiscali insisted our speed could be no faster, whoever the ISP. What a pack of lies. Don't make my mistake, if your speed is… Read Full Review
Written on: 27/09/2011 by terrence.mortimer (1 review written)
Sine tiscali were taken over by Talk talk the service has been ddreadful. It is slow. The messages sent cannot be found and after accessing an inbox mail one goes back to the inbox and there is a blank page. I have had a simialr problem with contacting technical support. Yes they are polite but their accent is difficult to understand and they talk so quickly. Additioonally I am hard of hearing and ask them to speak up but with little response. I have treid writing to Talk Talk but, as with many… Read Full Review
Written on: 05/09/2011
I am using a wireless connection, yet when I am in the middle of writing a long email, I find that it has disconnected. It gives you the offer of saving the message to drafts before re-signing on. That, of course must be their idea of a joke! Its may or more usually may not be there. If it is, there is only half of it. You try ringing the Customer Service - India of course, where the people are charming and polite, but obviously have no idea how to solve the problem, so are reading from the… Read Full Review
Written on: 04/05/2011
Was with Tiscali for many years and have noticed no difference in the service other than a sudden increase of 30% in the cost. However have no complaints about the service, spedds are generally in the 3 to 4mb range which is not bad considering my distance from the exchange… Read Full Review
Written on: 08/04/2011
Been with tiscali then talktalk for 3yrs, since talktalk took over rubbish!tried to go wireless on 2 laptops, nightmare. Spoke to people in India they were polite and helpful,but couldnt connect either to wireless i have a new moden one week old, they say it is a faulty modem and talktalk are trying to tell me i have to pay £50 for another one. i would not recommend talktalk to my worst enemy they are useless. They have been sending me a bill for £0.00 for a new number on a new line they… Read Full Review
Written on: 28/03/2011
I have been with Tiscali for 5 years for calls. Talk Tlak snet me a vague letter date March 2011 preching about an improved billing system. For them maybe. On the reverse is a single entry that says "my package" has been moved to UK Evening and Weekend. It was suppised to start on 15th March but they have backdated the call charges to 1 Feb. The call charges went up by 7-8x from about £15 per month to over £100.
These people are serial incompetents, and operate with some very dubious business… Read Full Review
Written on: 25/03/2011
Had Tiscali Max for many years the service was fine, not one issue until talktalk took over, download speed went form 7M to 0.5M over night, customer service were completely useless, tech support even more so
… Read Full Review
Written on: 22/03/2011
Had similar experience as other here, called and kept on phone for 1 hour 45 mins and passed to at least 6 departments all in India, with no result at the end. We requested a MAC code and did not recieve it, 2 weeks later the service stopped and they will not even speak to me as we buy through a reseller. 3 and a half weks have now passed and even BT cannot help! so I guess I,ll never be able to have B/band again and will probably have to change phone lines, which will result in further cost… Read Full Review
Written on: 12/03/2011
Absolutely ATROCIOUS. Would NOT recommend to ANYONE. Traffic shaping, fair-use policies, the works. The "peak times" are awful aswell. 6pm-11pm? NO. More like 8am to 2am the next day! Switch as fast as possible if you are with them and if not, thank god! Steer well clear of this company!… Read Full Review
Written on: 04/03/2011
I have been without broadband since 30 dec 2010 and it's now MARCH 4th!! I only stayed because I need the email address.. talk talk took them over.. they have consistantly lied to me. I will be taking legal action to claim back my "fee" they have charged me for NO service. THEY are in breach of contract big time.. ring up their tech staff "yes sir it will be on tomorrow" .. a bunch of liars.. I am not at the connection all the time, otherwise I'd have dumped them. since talk talk took them over… Read Full Review
Written on: 22/02/2011
Been with Tiscali for years. Hardly any problems worth a mention.
Since the Talk Talk take over download speed are about 25% of what they were previously.
Customers service and technical support is a joke.
I would never think of using any product associated with these clowns nor recommend them to even my worst enemy.
Cannot get rid of them quick enough… Read Full Review
Written on: 08/02/2011
We have been with Tiscali for several years and have never had cause to complain. Unfortunately we are now leaving after having awful problems with them, I believe this is to do with Talk Talk taking over!Had our internet cut last Thursday and believing we had a problem contacted the technical support who talkem me through fixing it for 1 and a half hours!! The next day the engineer failed to call so called them to be told that the internet had been cut because our card had expired.This had… Read Full Review
Written on: 06/02/2011
Avoid like the plague. Tiscali, Freedom 2 surf or Talk Talk whatever they mascaraed has, keep well well away - you have been warned.
Speeds were 3mb average - welcome Talk Talk and speeds now 0.5 to 0.9 at best. What a pile of rubbish… Read Full Review
Written on: 27/01/2011 by cterry60 (1 review written)
I have now been without my phone for 5 days. I have send emails to the so called "customer service" 6 of, to the so called Technically problems 1 of and finally two to the CEO MR GREEN. What a waist of time. I have had only one reply telling me the usual like checking the phone etc , which I had done before or I wouldnt be such a moron and contact them if my phone wasnt working. I have asked several times when my contract is due to end and not only cant I find this information on my account… Read Full Review
Written on: 19/01/2011
Customer since 2005. TalkTalk take over and it is now the No. 1 service to AVOID. Cut off from internet for 10 days now as my account is supposed to be "migrated" to a TalkTalk service .... no warning that I was going to be cut off, no indication from the call centre staff when I will be reconnected, if you really want to feel unwanted sign up today ...NOT.
Do yourself a favour, steer well clear from TalkTalk if you want a broadband service.
… Read Full Review
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