Carphone Warehouse Mobile Phone Insurance Reviews
Latest Reviews
★☆☆☆☆
“Don't use this insurance company you pay £15 a month...”
Written on: 15/06/2013
Don't use this insurance company you pay £15 a month for nothing really any damage to the phone and you end up having to pay up to and over £60 for a refurbished phone. Any other insurance I've ever had I've received a new one in return when stolen or damaged. This insurance company is just out to get your money don't use them. I wouldn't even rate them a 1 star. (read more)
★☆☆☆☆
“Mis sold insurance Rip off merchants”
Written on: 14/06/2013 by Pegg17 (1 review written)
Mis sold at point of sale, under the impression that my pay go handset was covered for loss. Just tried to submit a claim after I genuinely lost my phone, was told I was not covered. VEry deceiving wording on geek sqad insurance letter. I am very angry and have wasted £130 on insurance that was all for nothing! Women on the phone was a totally idiot (read more)
★☆☆☆☆
“Liars!”
Written on: 28/05/2013 by Mings391
I recently damaged my Iphone whilst on holiday, apparently they don't like water! Although not insured I attended at the Carphone Warehouse in order to discuss the options available. Although I was aware that I could pay £185 for a refurbished handset I just asked for advice and was told the only option was to pay £509 for a new one! I then asked if they sold refurbs and was told to contact Apple directly. When I said that this was contrary to the information on the CPW website the staff... (read more)
★☆☆☆☆
“Rather have Typhiod than deal with these guys again”
Written on: 23/05/2013
Had to continuously harange them to return calls. Offered me a Lumia 620 / G3 / I4 in lieu of Lumia 820. In their opinion they are the same spec! Nearly 2 weeks to get my replacement phone and only after 2 hours over 5 calls to them did they deliver. Only when the claim was escalated to senior management did they eventually replace with a 920. Despite being Carphone warehouse and my policy stating 48 hour replacement, they will not (not cannot) replace a phone, the insurance division don't... (read more)
★☆☆☆☆
“Avoid! Worst insurance!”
Written on: 16/05/2013
Avoid! Worst insurance company ever. Not keeping promises. Was waiting for my new phone more then one week. Terrible customer service. (read more)
★☆☆☆☆
“Replacement phone is badly refurbished. ”
Written on: 27/04/2013
Replacement phone is badly refurbished. My replacement phone had different issues from day one. They are going to replace my phone again with another refurbished phone. Who knows what other problems the new refurbished phone will have. (read more)
★★★★★
“astounding service”
Written on: 24/04/2013
My nexus 4 was stolen on the Saturday mid afternoon. On phone to police then insurance the next day and claim was accepted within 1 hour. Went to nearest car phone warehouse that day paid my excess and was handed a brand new phone right there and then. Amazing. Less than 24 hours since incident and was replaced. Was gob smacked at the ease of service. Can't say much more than this. (read more)
★☆☆☆☆
“Claim denied & policy cancelled by geek squad e”
Written on: 19/04/2013 by Rjewels
claimed on an iPhone when it was stolen in transit back to Heathrow. These clowns failed to honour the claim as the phone was left "unattended" , duh how can it be attended when under supervision of the airline. After 5 years and over £500 in premiums these jerks had the nerve to cancel the policy off their own back before I had even had the chance to inform them of my intention to cancel it as this policy was absolutely useless to my needs. Talk about non-existent service on all levels.... (read more)
★★★☆☆
“Replacment phones refurbished not new !!?”
Written on: 16/04/2013 by Rogergjk
Even though i was told i would have a brand new phone as a replacment i dont think it was, told buy staff the reason the phone comes in a PLAIN BLACK BOX IS THAT WE USE A DIFFERENT SUPPLIER AND BUY IN BULK ok !!!? Does anyone know for sure what carphone warehouse policy is regarding this issue !!!!!!!!!! people i know tell me i would not get a "new phone" All i want to know is the truth. (read more)
★☆☆☆☆
“Do not recommend to anyone ”
Written on: 03/04/2013 by krissss
Terrible customer service,stuff just care about selling the insurance without giving properly information and I get wrong information about direct debit. (read more)
See next 10 reviews
Showing 1 - 10 of 104 Reviews
★☆☆☆☆
“stay away from Geek Squad”
Written on: 01/04/2013
My black HTC One X recently got damaged while i was away for the weekend in Birmingham. I have been with Geek Squad for 5 months paying £14.99 a month for mobile insurance. I went to the Carphone Warehouse in Birmingham to make a claim. They processed it & when I asked them for a replacement phone to use until my new one arrived they told me to go and buy 1 because they had non in stock they even offered to sell me their cheapest phone for £18.00 excellent sales people. I bought a cheap... (read more)
★★★★★
“great service and very friendly”
Written on: 30/03/2013 by Jenny_Jen (1 review written)
Buying an iphone 5 i knew the insurance would be expensive, but £14.99/month isnt bad, especially because iphones can smash and are likely to get stolen. I had my iphone stolen last night and carphone warehouse were so good at dealing with it. the website had a step by step guide on what to do with a stolen phone, all very clear. once id contacted o2 and the police i went to the store where i was put on the phone to a very helpful advisor on the insurance claims who asked a few questions... (read more)
★☆☆☆☆
“fobbed off”
Written on: 19/03/2013
I brought my Samsung Galaxy back to the Portsmouth shop as my mobile had suddenly stopped working. After 3-4 days I had notification to inform me they where unable to repair the phone. I have been informed this is because it has got wet!! On Samsung warranty it only lists warranty is not valid by misuse,, negglect and atmpering or incorrect adjustment. The phone had been in a suit case for 2 weeks in Mexico. It was definantly not damp or cold there! They did say I could have 10% of a... (read more)
★★★★★
“Lost Iphone 5 replaced within days”
Written on: 16/03/2013 by megsy_77
I recently lost my iphone 5 after not even having it for a month . i was still in my first months insurance 2 weeks to be precise . I lost it while picking my son up from nursury walked throught the park and realised it was gone out of my pocket . i had a look for it but having my son he wanted ot go home so couldnt stay out too long . i arrived home rung them up they put me through to my network provider to cancel it rung the police for a loss number . then rung geek squad . the lady i... (read more)
★★☆☆☆
“Phone is 8 days old and has a fault already!!”
Written on: 14/03/2013
I recived my new phone on the 17th if this month it's now the 26th and my phone has a fault which is no1 can hear me on loudspeaker or FaceTime but I can hear them. Will they replace my phone with a new 1?? (read more)
★★★☆☆
“My Experiance”
Written on: 05/03/2013 by Ihavethebomb
Had my blackberry took in as it was under warranty, the blackberry came within 2 weeks was working great and it was a brand new mobile...However it quickly developed the same fault so i did the same again took it in and within 2 weeks got a new blackberry..This is were everything got messed up ! They sent me the same model etc. but the mobile was locked on O2 and i bought it unlocked ontop of that i am with Orange. I sent it away again to get it unlocked and it came in a different colour (a... (read more)
Ianturk's Response to Ihavethebomb's Review
Written on: 18/05/2013
Comment is nothing to do wit geek squad..
Reply to this comment
★☆☆☆☆
“poor old referb iPhones”
Written on: 16/01/2013
expensive poor old referb iPhones is all they send out and have targets to hit on turning claims down. a good friend works for hem and are on bonous for each clain they fail (read more)
Fredster's Comment
Written on: 02/02/2013
The refurb units are usually mint condition returns from direct sales. You would not be able to tell the difference between the replacement and a brand new sealed unit. The vast majority have not even been turned on and still have the screen seals on them.
They are not incentivised to fail a claim. Last year over 96% of claims were approved.
Reply to this comment
Ianturk's Comment
Written on: 18/05/2013
I work for carphone warehouse and that is a pile of bollocks...
We have the highest pass rate for any mobile insurance company in the uk..
And we our 5 star FSA rated..
Reply to this comment
Trueskyblue's Comment
Written on: 10/06/2013
Considering you work for Carphone Warehouse, your grammar is poor and the need to use a swear word to put your point across is extremely immature!
*are* UK.
Reply to this comment
★☆☆☆☆
“Reconditioned iPhone Nightmare”
Written on: 27/12/2012
After loosing my iPhone last year Geek Squad quickly replaced it with what I believed was a new phone. It came in a different packaging but was clearly labelled 'new' on the box. It quickly developed a fault, however as I had a new phone on my hands with a years warranty I took it to the CarPhoneWarehouse for free repair. It turns out the phone was reconditioned, and two days outside its limited 90day warranty. CarPhoneWarehouse told me it was now a mechanical fault not covered by my... (read more)
★★★★★
“Very Impressed-Excellent service!”
Written on: 23/11/2012 by nealm016
Ive had my Samsung Galaxy S3 since July and being incredibly clumsy I decided it'd be worth me getting the insurance! Sure enough about 2 weeks ago I dropped it in the bathroom when it bounced off the sink and then down to the floor and the result being the top half of the screen was in bits. I took it into the carphone warehouse last week and was very impressed with the service by Geek squad! this was a surprise as I've read alot of reviews that made me doubt a successful outcome. But... (read more)
★☆☆☆☆
“Complete Rip Off Terrible Customer Service”
Written on: 21/11/2012 by MrsGibbo (1 review written)
Carphone Warehouse are crooks! They sell this insurance without pointing out that basically you are not covered for anything, that you have to ay a huge excess when you do make a claim and that their so called customer service representatives are unhelpful and downright rude! 48 hours later and still no replacement phone just a lot f arguments and stress!! Stay well clear! (read more)
See next 10 reviews
Showing 11 - 20 of 104 Reviews
★☆☆☆☆
“The Geek Squad Can't Set Up A Direct Debit!”
Written on: 15/11/2012 by GSL040282 (1 review written)
Hi All, On it's release date of the 21st September 2012 I purchased a iPhone 5 from my local Carphone Warehouse store. I decided that I would also purchase Geek Squad mobile phone insurance for the handset @ point of sale. So I gave my bank account details to the Sales Consultant so the Direct Debit could be set up my bank account. On the 24th September 2012 I decided to cancel the Geek Squad Direct Debit from my bank account & set it up on a different bank account that I also have. I was... (read more)
★☆☆☆☆
“rip off”
Written on: 19/10/2012
I purchased a smartphone for my daughter with a 24 month contract from the carphone warehouse. I took out the rather expensive £13-99 per month insurance as the assistant swore it covered absolutely everything. My daughters phone was stolen out of her bag while in a monitored cloakroom. Because the cloakroom wasn't broken into they say it wasn't covered, even though she had a ticket for her bag and coat. We got a crime number from the poice. She had only had it for 4 months. So now she has... (read more)
★☆☆☆☆
“The worst insurance company i have ever dealt with ”
Written on: 13/09/2012
this so called insurance company is scam and con, they dont pay out for a new phone and challenge everything you say to call you a liar. DO NOT TAKE OUT INSURANCE WITH THEM ! THIEVES (read more)
Sophielouiise's Comment
Written on: 13/09/2012
Carphone warehouse are useless if you ask me!! I sent my phone in on repair without a smashed screen and when i got it back the screen was smashed i spent hours on the phone to them and everyone one them kept saying theirs nothing we can do i would have to pay for a new screen when they smashed it!! I'm not ever using them again!!
Reply to this comment
★☆☆☆☆
“Absolutely AWFUL”
Written on: 30/08/2012
Never get anything from them or the Carphone Warehouse, their support is absolutely awful! My sister pays £14 a month for insurance from them, We were told to go into the shop by Geeksquad to get the phone replaced on the spot because she NEEDS her phone for work, So we contacted our local store who had no white HTC One X's so told us to go to another who supposedly did, but actually didn't. So we went into the store and they said there was black but not white, however they can't give her a... (read more)
★☆☆☆☆
“They worst phone comapy ever”
Written on: 13/08/2012 by 200jana (2 reviews written)
Very bad customer service. This company rely on lies. Do not but any insurance. I will never use them again (read more)
★☆☆☆☆
“Waste of money, liars and criminal”
Written on: 10/08/2012 by rkyfat
Noticed my phone had gone 1 lunch time at work. Reported it missing to network and got crime number from police. Was honest on claims form re circumstances and they declared it was lost and not covered. We were paying the highest rate insurance which we assumed would cover loss but no. Went to carphone warehouse who said the policy does cover loss if purchased in store with a phone but not on line! Don't beleive that and conclude this is just a scam and waste of money. Do not touch this... (read more)
Clare33's Response to rkyfat's Review
Written on: 20/08/2012
i agree with u totaly i was told in carphone warehouse wen i purchased my sons phone that it was covered by loss thats the reason i took out the policy there absolute discusting me tell ya and il be making so many complaints about them .
Reply to this comment
Bryneglur's Response to rkyfat's Review
Written on: 02/09/2012
I agree, I had problems but didn't let it drop went to the ombudsman and threatened them with the small claims court. after 6 months and loads of hassle finally got a replacement phone. would never use them again. keep trying thats all I can say. thats what I did, they twist everything their way. Good Luck
Reply to this comment
Yaguar's Response to rkyfat's Review
Written on: 28/01/2013
their pay as u go insurance covers theft but not loss, this is clearly stated on the policy certificate that you mustve signed
Reply to this comment
★★★★★
“i HAD LOST MY PHONE ON 27 JULY AT STRATFORD”
Written on: 31/07/2012 by SAMAD
I HAD LOST MY PHONE ON 27 JULY AT STRATFORD CENTER I WAS THERE FOR WATCHING OLYMPICS CEREMONY AND TAKING MOVIE THEN BATTERY GOES TO 10 PERCENT AND I STOP THE MOVIE AND PUT IT ON MY POCKET AND MOVE TO STRATFORD PARK THEN AFTER REACHING PARK SECURITY CHECK I REALIZE THAT MY MOBILE HAS BEEN LOSTED OR STOLEN AND THEN I WENT TO LOST AND FOUND DEPT THERE AND THE TOO MY NUMBER N I WAT THERE FOR AN HOUR AND CALLING LOSTED MOBILE NUMBER I WAS RINGING FORST AND THEN IT TURNED OFF AND THEN I CALL... (read more)
★★★★★
“surprisingly pleased”
Written on: 30/07/2012 by sallie91
So, on saturday I lost my phone. I phoned the police for a crime refence number and rang tmobile to cancel the sim. Then did an online insurance claim form. I started to read through some reveiws about the geek squad insurance and my heart sank. Page after page was filled with bad reveiws, people having their claims refused or having to wait weeks for replacements and rude customer service staff. So to be honest I wasn't expecting much. Sunday morning, and I still hadn't heard back. By... (read more)
Clare33's Response to sallie91's Review
Written on: 20/08/2012
hi im really shocked that they replaced ur phone my son lost his new phone only had it 3 weeks put in a claim for them to reject it. so i then put in an appeal and a complaint as carphone warehous told me that my insurance policy covered loss thats why i took it out .they av got me so angry gud enuf to take my money at the time grrrr .
Reply to this comment
★☆☆☆☆
“My heart is sinking...”
Written on: 27/07/2012 by cosmopolite (1 review written)
I've read these reviews and think that I may be in the process of realising I've been paying £8.99 each month for the last 16 months for nothing much in particular. Long story short; I lost my BB on Monday night. On the Tuesday I stopped it with the network, reported the loss to the police and contacted Geek Squad. I received an email requesting "additional information" on Wednesday which I replied to (via email) with the hour. Now on Friday night, more than 72 hours after making... (read more)
Clare33's Response to cosmopolite's Review
Written on: 20/08/2012
trust me u wont get the answer ur waiting for as they told me the insurance didnt cover loss :(
Reply to this comment
Msblue2U's Response to cosmopolite's Review
Written on: 18/10/2012
If its a pay as you go phone your not covered for loss it's written in the booklet! If someone told you that you are you should have there name and when you spoke to them to have it resolved.
Reply to this comment
★☆☆☆☆
“Shocking rip off”
Written on: 11/07/2012
My daughter tried to claim on this insurance for a stolen phone. Her claim was denied - I looked at the insurance and there is no cover for theft in a public place, or if you made it likely to be stolen (whatever that means), or from a locked vehicle, or any accidental loss. So essentially you can claim if it is stolen from your house or you drop it in a loo (liquid damage). It is a shocking insurance and not cheap. I would not recommend this insurance to anyone and will insure any more... (read more)
See next 10 reviews
Showing 21 - 30 of 104 Reviews
★☆☆☆☆
“Waste of money! your'e not covered and never will be.”
Written on: 23/06/2012 by andy9680
This Insurance is a big scam, I lost my iphone when i was out shopping or on the bus journey and i was declined because I should of been checking my phone frequently and told it was impossible for a lad of my age not to get my phone out and play with. the rudest worst customer service ever! if i dont want to get my phone out of my pocket and play on it thats my choice! Any good comments on here are obviously put on by staff of geek squad as there all 5 stars and short stories! (read more)
★★★★★
“FANTASTIC”
Written on: 14/06/2012 by Shak7861
I do not understand why so many people are complaining I lost my phone and they replaced it the next day with all of the accessories I had purchased via carphone I could not of expected more THANKS GEEK SQUAD WELL WORTH THE MONEY!!! (read more)
★☆☆☆☆
“Awful customer services”
Written on: 28/05/2012 by Julia_P
My phone (still under warranty) broke today - the screen would not light up. Rather than that, phone works, i.e. voice control is fine, and if you know where you are clicking, you still can get the functionality out of it. The phone itself works, it's just the display that needs changing. Obviously, with black screen you can't really backup your data even if connected to the PC, as you still need the phone agree to the connection. I've asked the guy in CarPhoneWarehouse to put a post-it... (read more)
★★★★★
“Awesome ! sorted 4s =)”
Written on: 23/05/2012 by rich_s2k
iphone 4s, smashed my screen on my £500 4s, i was gutted. i went to my local store and did a claim, less than 5 minutes in the store. i had to pay my excess, which i guess i had to on any insurance and bam, new iphone4s the next day to my door ! awesome service, cheers geek squad & CPW ! =) (read more)
★☆☆☆☆
“absolute liars and thieves”
Written on: 15/05/2012 by thebestgardener (2 reviews written)
Cancelled in first month as anybody with a half a brain cell would, then checked my bank statements four months later and they were still taking it out (£7.99 a month). Phone to re cancel and complain and got a letter today calling me a liar saying they had no record of my calls, have now sent them my itemised phone bill which shows i phoned them. I didnt even take my phone with carphone warehouse i went with mobiles.co.uk, thats like going and buying a Citroen car and Ford stealing your... (read more)
★☆☆☆☆
“Geek squad is rubbish ”
Written on: 06/05/2012
i got the insurance they send me a phone which is refurbished with faults in it not worth having geek squad i rather get home insurance which covers everything worth more. (read more)
★☆☆☆☆
“Seriously unimpressed, I have paid money for nothing..”
Written on: 21/04/2012 by aldo79 (1 review written)
Last night my Samsung Galaxy S2 went missing during a tube journey in central London, I'm unsure whether it fell out my jacket pocket or somebody snatched it without me noticing. I contacted Vodafone today and barred the line then spoke to the police and obtained a crime reference number. I wasn't able to find my initial receipt with my customer number and couldn't complete a claim online so I went to my local Carphone Warehouse store. I was advised that I didn't have insurance on my phone... (read more)
★☆☆☆☆
“"What a JOKE"”
Written on: 16/04/2012
I have (Had) iphone 4 on Pay Monthly with Vodafone, I have the Max mobile Insurance with geek squad (£12.99 per month). Went fishing last week and dropped my phone in the pond, cannot retreive it due to it now being under 40-50 ft of water. Reported it lost to Vodafone within 30 mins, reported it to the police within the hour (As per T&C) Geeksquad "Rejected" the claim because, the phone is not lost. They are saying "I know where the phone is". I am too annoyed to write anymore, as it... (read more)
★☆☆☆☆
“INSURANCE SCAM”
Written on: 21/03/2012 by ginarg
EEEK! Do not get Geek Squad insurance. If i had known that you have to wait for weeks to get a replacement i would never have taken out the insurance! We pay for insurance totalling almost £40 each month for three i phone 4's , yet when one of them was out of warranty and stopped charging they wanted to 'fax' details to head office, send the phone off to be checked and in the meantime provide us with a 'basic' phone whilst they considered our claim, which we were told would take a few... (read more)
Gaz3182's Response to ginarg's Review
Written on: 24/03/2012
I am a Branch Manager with the Carphone Warehouse and Im shocked at how your claim has been handled. The reputation of our company is in the hands of every individual and the staff serving you has really let us down.
Geek Squad is not another insurance policy, it is a full service experience for our customers. They offer an express exchange service if your phone is lost, stolen or damaged. If your replacement is in stock at the branch you should get it the same day and if not it is sent to you for next day delivery. Even if you crack the screen on your iphone they don't send it away for repair like other insurers they just replace the handset. There is no call centre to call and no claim forms to complete. Can you please post your customer number or most recent transaction number so I can investigate this?
Kind Regards, Gary
Reply to this comment
★★★★★
“Great”
Written on: 14/03/2012 by sjamesc (1 review written)
I don't know why so many people are complaining, I've had 6 phones from Geek Squad now and they couldn't be more helpful. Anyone who is complaining clearly doesn't know how to read what they are signing... (read more)
See next 10 reviews
Showing 31 - 40 of 104 Reviews
★☆☆☆☆
“Worst decision you could ever make!”
Written on: 24/12/2011
It is by far the worst insurance I have ever paid for. The sales team at carphone warehouse said that it covered me for everything, this was a lie. I was paying £12.00 a month and many of my friends were paying £5.00 for theirs. I was unsure how I lost my phone or if it was stolen but I thought it may have been left in the taxi. To suggest that I left my phone in the taxi (even though I was unsure as I did not remember that happening) was the worst decision I have ever made. My application... (read more)
★☆☆☆☆
“not worth your money”
Written on: 29/11/2011
Had my phone stolen and was getting blackmailed, police even involved. I made my claim and was given a phone that was nowhere ner the Same specs as my phone, and had to pay £30 more for a phone than if I didnt have the Insurance. I had to leave the shop crying, cant believe they would kick someone when they are down. (read more)
★☆☆☆☆
“Geek Squad (from Carphone Warehouse). Horrible...”
Written on: 29/11/2011 by NeSSi (1 review written)
Geek Squad is the insurance provided by Carephone Warehouse. M notebook was stolen in July and I did not get any replacement until the 15 of November. Ridiculous. To start with they refused my claim saying that I should had reported within 24 hours!! In my policy, as I told them said clearly I had 48 hours to report the incident, which I did, and I send them a mail/letter explaining that again. I waited and waited for an answer, I emailed them, nobody gave me if my new claim was rejected or... (read more)
★★★★★
“buzzing”
Written on: 24/11/2011
i took a contact and insurance on tuesday 20th november< lost my phone the following saturday made a claim on the sunday and got my phone on the wednesday they didnt interrogate with loads of questions just made the claim highly recommend (read more)
★☆☆☆☆
“Avoid at all Costs!”
Written on: 20/11/2011
Geek Squad insurance are the lowest of the low. When I bought my daughter a new Blackberry, I was persuaded to take out their insurance as "it will cover any and all eventualities" - according to the salesperson that was obviously on commission. My daughter was unfortunately pickpocketed and the phone was stolen. The network were informed within 3 hours and the police within 24 hours. When I made the claim, Geek Squad said they couldn't give me an immediate answer, which I thought was... (read more)
Nessi's Comment
Written on: 29/11/2011
Upss... I have had problems with them as well. It has cost me five months to get the notebook I had stolen!!!. They rejected my claim at the beginning as well because I did not went to the police within 24 hours (but in my policy, from 1.5 years ago) said I had 48 hours!. They also were ignoring my mails and it was me who has had to call them many times. Do not stop fighting! It is your right!. You can send a complaint to the Financial Ombudsmand if you need it.
Good luck!!
Reply to this comment
★☆☆☆☆
“It covers nothing ?”
Written on: 13/10/2011
This insurance is automatically added when you buy from mobiles.co.uk and possibly some other companies I imagine. I bought a Samsung c3050 on 12month contract, the insurance would be £5.99 monthly. This covers only the phone and not against loss! So lose it and you get nothing. Further more the phone is the only thing covered not your contract. In a year i would have paid 71.88 to cover a phone that can be bought for 25 quid. Even if the phone was worth 100 quid or so work out the payments... (read more)
Guest's Comment
Written on: 29/04/2012
KEEP WELL AWAY
I bought a HTC One and after a few days thought i would start transferring my music and files over. I rang the Geek Squad and the agent staggered through the conversation. He couldn't think of the word that describes a password being in the correct format and case. I reminded him it was 'case sensitive' to which he responded 'yes, i think that it'.
He then said to download htc synch and ring back. Bad move by me becasue he was just trying to get rid of me. I rang back only to be put in the queue. I waiting 49 minutes on hold and had to hang up.
Keep well away
Reply to this comment
★☆☆☆☆
“Stolen Phone Claim & Replacement”
Written on: 12/09/2011 by wendyz (1 review written)
Terrible, Terrible Service. Had my Blackberry phone stolen from my workplace, informed the police within 24 hours, informed my network within 24 hours and had full block put on to sim and phone, went into store to file claim and was told by assistant that my claim was unlikely to be accepted, could'nt get an immediate decision as they'd promised at the purchase of this insurance, finally had a call 2 days later to inform me that claim had been accepted and to go to my local store, pay... (read more)
Gurugeek's Response to wendyz's Review
Written on: 02/10/2011
Hi,
Hopefully i can clear some things up for you.
With regards to the replacement handset, the majority of phone replacements are refurbished stock but are of 'as new' condition and carry a 28 day exchange period so if it does develop a fault (or already have one) the store will order you a next working day replacement. But it does say in the policy booklet that you may get a refurbished model.
The fact that it had company data on is unusual as they put the latest software on before sending on which should over ride what was on before.
There was no reason for the store to say that your claim would not be accepted as the claims team will make the decision, not store.
The complaints team CAN take up to 8 weeks but expect a final response within 2 weeks.
Hope this helps :-)
Reply to this comment
Guest's Response to wendyz's Review
Written on: 23/03/2012
Soon as you send small claims paper work a brand new phone will magically appear at your front door.
Reply to this comment
Guest's Response to wendyz's Review
Written on: 04/04/2012
CAn i ask how you got on? Found out today that my replacement phone I picked up yesterday was "new" but out of warrenty today. Discussion did lead to refurb however, the box said new on it.
Reply to this comment
★☆☆☆☆
“Criminal - Carphone Warehouse”
Written on: 07/09/2011
It’s appalling; I purchased a phone from Carphone Warehouse for my 12 year son. I initially went in to buy a phone for £70, but after talking to the sales person who assured me that Geek Squad insurance covered it for loss, theft and damage I bought a HTC Chacha and paid the year’s insurance in full. Unfortunately the phone was pick-pocketed from my handbag before I even gave it to him and my claim has been declined as the police said I cannot be given a crime reference no. as I did... (read more)
Gurugeek's Comment
Written on: 02/10/2011
Hi,
You are right in the fact you would have been told your claim was referred as that is what the stores see on their computer then a letter is sent out once all is confirmed.
When signing up to the policy, it says on the policy booklet what you are covered for and you have to tick to show you have understood what you have read. Obviously you cannot prove what the advisor said but you have ticked to say you understand it.
I know its easy to say now but when signing up to any insurance, always read the key points before you sign to avoid complications later.
Reply to this comment
★☆☆☆☆
“SICKENING”
Written on: 23/08/2011 by yllierharas
AM I ALOUD TO SWEAR? ABSOLUTE CHEESE TOAST MELTS CAN DIE FOR ALL I CARE ACTUALLY FUMING THEY SUCK CHEESE. AWFUL SERVICE. SLOW AND DIFFICULT. SPECIAL NEEDED. DO NOT USE. (read more)
Gurugeek's Response to yllierharas's Review
Written on: 02/10/2011
Do you want to explain the reason why so i can try and help?
Reply to this comment
★☆☆☆☆
“An Absolute Farce, they should be put out of business”
Written on: 15/08/2011
Had my phone pickpocketed at the 02, went through all protocol, reported to police, told venue, got crime reference. Made my claim (after hugely convoluted process because I am not account holder, but claimant) and was told to wait 72 hours. To get to this point took 4 phone calls, countless pieces of misinformation about how to make the claim without being account holder etc. HAving waited more than 72 hours, I call up to discover claim has been declined because "You did not see the... (read more)
Gurugeek's Comment
Written on: 02/10/2011
Hi,
If you have a crime reference number and are appealing, the appeals team should take another look at it and reconsider.
The right decision will be reached but you have to let the process take place.
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 104 Reviews
overview
MoneySupermarket
Top 5 Mobile Phone Insurance
To calculate the top 5's we take the following factors into account:
Top 5 Mobile Phone Insurance
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Protect Your Bubble - www.protectyourbubble.com
3439 reviews read latest review -
2. Insurance 2 go - www.insurance2go.co.uk
786 reviews read latest review -
3. Better Buy Insurance www.betterbuyinsurance.co.uk
137 reviews read latest review -
4. Supercover Insurance www.supercoverinsurance.com
590 reviews read latest review -
5. Budget Mobile Cover - www.budgetmobilecover.co.uk
88 reviews read latest review
Latest Reviews in Mobile Phone Insurance
-
Insurance 2 go - www.insurance2go.co.uk
"HIGHLY SATISFIED" Read More
-
Natwest Mobile Phone Insurance www.natwest.com
"3rd time lucky !" Read More
-
Budget Mobile Cover - www.budgetmobilecover.co.uk
"Value for money" Read More
-
Protect Your Bubble - www.protectyourbubble.com
"Bruno" Read More
-
Mobile Phone Insurance Direct
"DISGUSTING" Read More
Latest items in Mobile Phone Insurance
- You are here:
- Review Centre
- Insurance
- Mobile Phone Insurance
- Carphone Warehouse Mobile Phone Insurance
- Overview
Ianturk's Comment
Written on: 18/05/2013
What does this comment have to do with geek squad insurance and samsung would have determined the moisture found in phone..
And condensation would definitely be riff in mexico..
Pointless comment..