O2 Mobile Phone Insurance Reviews - www.o2.co.uk

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★★☆☆☆
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Latest Reviews

★★★★☆

“Better than expected after reading reviews ”

Written on: by Jenna123456789 (1 review written)

So the only thing I can fault is the fact that there courier DPD didn't turn up when they said they would ... But that's not really the insurance company's fault. They collected my phone on Monday, emailed me on Tuesday saying my claim had been expected and then 2 hours later advising I will receive a new phone tomorrow ... So today as advised (Wednesday) I received it! They had my phone for less than 3 days, so can't fault the service. Only moan would be that DPD Didn't turn up when expected… Read Full Review

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★★★★★

“Cannot Fault”

Written on: by Cahill239 (1 review written)

Accidentally put my 3 week old iphone 6S plus through the washing machine. It was completely dead. Opened a claim with o2 insure with a single phone call (£60 excess). A courier picked up the phone the next day. 3 days later I received an email saying my claim was accepted. The next day a brand new iphone 6S plus came in the post. I read review on here before opening the claim so expected the worst. But the process was flawless, only 6-7 days to review a brand new replacement… Read Full Review

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★☆☆☆☆

“appalling”

Written on: by Fabian444 (1 review written)

Told on Saturday that phone would be picked up between 8 and 12 on Monday for assessment No - one called. At 5 I rang and was told they could not come and to arrange another day. Disgraceful.Utterly unprofessional… Read Full Review

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★☆☆☆☆

“This insurance is an absolute scheme”

Written on: by Mattier111 (1 review written)

You pay in £10 every month for accidental damage - but be aware that all accidental damage is 'assessed'. So you have to send in your phone for this assessment and there's no replacement phone offered - unless you want to take an old age nokia (not a smart phone) and pay them £25 as a deposit. Then you wait for 7 days while they 'assess' and decide weather to keep their word on giving you 'accidental' damage. Then you pay £50 (!!!) for the repair. That's pretty awesome, isn't it? So you've… Read Full Review

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★☆☆☆☆

“I pay £12.50 a month. I was told that it covered...”

Written on: by dajwid (1 review written)

I pay £12.50 a month. I was told that it covered everything, if anything happened a replacement is 48 hours. It took 3 days to process my claim. 5 days to get a replacement ! (if it turns up) then I was told I need to pay £60!!!!! access. I have paid so far £175.00 this year. Poor service, incompetent staff. DO NOT buy this cover it is simply money wasted. Plenty of other companies, cheaper, faster and polite… Read Full Review

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Taha2015's Response to dajwid's Review

Written on:

I was shocked to the fact i have to pay 60 pounds aftet almost 2 years paying 12.5 pounds monthly !! Its a rip off !

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★☆☆☆☆

“BUYER BEWARE”

Written on: by ueGoodman51 (1 review written)

One of the worst services ever. I've been waiting 3 weeks for a phone. It's insanely expensive - more than i pay for my house insurance, and an unbelievably bad customer service line. Tried to make a complaint and they cut me off - seriously, dont ever ever ever pay for O2 insurance. its a total false economy… Read Full Review

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★☆☆☆☆

“o2 nightmare”

Written on: by ncDolan258 (1 review written)

4 weeks to sort out then no sim card with phone terrible customer service throughout dont think o2 even care wouldnt recomend o2 to anybody… Read Full Review

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★☆☆☆☆

“Terrible service - not what it used to be!”

Written on: by Danielg329 (1 review written)

Absolutely horrendous experience. Over a month later and I still haven't had my replacement handset. My last claim, nine months ago, also results in a month without a handset and another upheld complaint. When I started using O2 insurance four or more years ago they were fantastic. Not any more. Don't even bother… Read Full Review

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★☆☆☆☆

“Disgusting!”

Written on: by esHeath39 (1 review written)

Been a customer with O2 for over 8 years. Recently got a iPhone 6 and was encouraged by the man in the shop to take insurance. As he was so positive about it in the shop saying phones are replaced no problem I took the insurance. After before dropped, the screen on my phone cracked. After being passed around on the phone to various people in O2 for 40 MINUTES and being asked a number of ridiculous questions I was told I had to pay £60 on top of the insurance I pay every month. Literally the… Read Full Review

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Tyleer's Comment

Written on:

All insurance you are expected to pay and excess but believe me your most likely to get a replacement phone from O2 insurance company or a genuine screen replacement, if you was to take it to a shop to be repaired it would cost more than £60 plus the screen they would put on it for you would not be genuine as apple don't sell there genuine parts so you would have a 3rd party manufactured screen on your phone which would not be as touch or durable as the one you would receive from O2 Insure trust me

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Tyleer's Comment

Written on:

Oops spell check Apple*

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Tyleer's Comment

Written on:

Also it would make your 1 year phone warranty with apply invalid if you was to go to a shop to get it fixed.

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Tyleer's Comment

Written on:

All insurance you are expected to pay and excess but believe me your most likely to get a replacement phone from O2 insurance company or a genuine screen replacement, if you was to take it to a shop to be repaired it would cost more than £60 plus the screen they would put on it for you would not be genuine as apple don't sell there genuine parts so you would have a 3rd party manufactured screen on your phone which would not be as touch or durable as the one you would receive from O2 Insure trust me

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Tyleer's Comment

Written on:

All insurance you are expected to pay and excess but believe me your most likely to get a replacement phone from O2 insurance company or a genuine screen replacement, if you was to take it to a shop to be repaired it would cost more than £60 plus the screen they would put on it for you would not be genuine as apple don't sell there genuine parts so you would have a 3rd party manufactured screen on your phone which would not be as touch or durable as the one you would receive from O2 Insure trust me

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★☆☆☆☆

“Stone age service ”

Written on: by 116Santiago (1 review written)

i made a claim and received a new phone, with the phone was a letter saying i wouldnt be charged the excess fee as it was fixed under the warranty. Three months down the line and im charged the full excess! spend over an hour going in circles on the phone and being cut off several times due to their awful signal only to be told there is nothing they can do unless i still have the letter. Apparently they write everything with a type writer so there is no record of said letter and im the one… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: by zpBates204 (1 review written)

screen broken on my iphone 5c and i was asked to pay the first £60, not happy i pay £15 a month insurance. i will never use there insurance again and are thinking of changing my contract supplier… Read Full Review

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★☆☆☆☆

“£12.50 PM! FOR WHAT!”

Written on: by Grosvenor53 (1 review written)

3 weeks and still no phone. I'm paying a lot each month and they even said at the o2 store why is your claim not given you a phone yet. I went with o2 because Money-saving-expert says they are the quickest at replacing. Well it's been 3weeks and nothing. Make your own mind up from that… Read Full Review

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★☆☆☆☆

“Worst costumes service ever don't get this insurance g”

Written on: by LeilaniGibson (1 review written)

The worst costumes service I ever had in my all life !!! So disappointed after been costumes for last 5 years… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: by Demetriusi117 (1 review written)

imhad my phone insured for accidental damage. I'm a joiner and keep my phone in my pocket. I used my phone in the morning , it was fine. Next time I used it it looked like black ink running down the screen. We phoned O2 who put us through to the insurance, I explained what the phone looked like. They asked if I had dropped it or remember doing anything physical to it ,to with I was honest and said no , not to my knowledge. The insurance was refused because I couldn't say it was accidental. My… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: by Gibson344 (1 review written)

On their website they claim 80% of lost phones are replaced in 24 hours, mine has taken 2 days and i am still waiting! Staff are rude and unhelpful. They ask you to fill out different forms an ask you to pretty much gather all their basic information they need when they can do it themselves as they work alongside o2. Disgusting attitudes from staff, expensive excess for apple users unlike EE insurance that replace the handset promptly next day regardless if its lost/stolen or simply damaged! o2… Read Full Review

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★★★★★

“People below don't know what there saying!!!”

Written on: by Benjideano (1 review written)

Customer service excellent!!! These people giving bad reviews talking out there ass!!! They picked my iPhone up on Tuesday and I got a brand new replacement on Friday! So glad I took out this insurance!!! I read all these reviews which made me worried.... Pffffffft These negative reviews are just people talking absolute rubbish!!… Read Full Review

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Suewilki's Response to Benjideano's Review

Written on:

I'm not talking out my ass. I'm only explaining that unless you state the time and place of the accident and what had happened you cannot claim. Because my husband can't remember doing anything to make the ph.one go this way it's not covered, surely if your unaware of damaging the phone the opposite is accidental

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★☆☆☆☆

“Broken Replacement”

Written on: by 348Stiles (1 review written)

I received my replacement handset 2 weeks after i had called to say i was unable to switch my phone on. It took 2 weeks to arrive as it was initially "misplaced" after being collected by the courier. Imagine my surprise when i went to turn the replacement on and...nothing, the one i had been sent had exactly the same problem as my old one. I'll probably be waiting another 2 weeks to get a phone that actually works… Read Full Review

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Davetherave99's Comment

Written on:

A faulty phone is not actually an insurance matter- it is a warranty matter. Are you sure you made an insurance claim? Even if you did, it would be declined as not damaged but faulty.

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★☆☆☆☆

“Shockingly awful. .”

Written on: by Splendiddo (1 review written)

There is nothing I "like" regarding the O2 insurance, otherwise known as idiots. I have had my contract with them for ten years, with regular upgrades. My phone was stolen, but I considered this not a problem as I have been paying my insurance for ten years. I called up the "geek squad" to be told that my insurance with O2. Was invalid because I had actually been paying for my first ever phone on contract with them! Even though they knew we had upgraded the mobile several times. They then had… Read Full Review

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★☆☆☆☆

“02 Phone Insurance Is More Trouble Than It's Worth”

Written on: by KarlaMcPherson406 (1 review written)

My daughter dropped her phone last month, resulting in a black line across the screen. So I claimed on my 02 phone insurance. They said the claim was fine, but they didn't have that model of phone available. They said they had new stocks up to three times a week, so it shouldn't be long; they'd call me when one came in. They didn't call. So a week later, I called them. They had one in stock but there had been a glitch in the system and they hadn't got round to notifying me. So they gave me… Read Full Review

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★★★★★

“Easy and Quick”

Written on: by ggMcCulloch202 (1 review written)

Dropped phone on Saturday and the screen popped out. It still worked but I was worried about it getting worse so on Tuesday I called to make a claim. This was easy and painless one thing to note is that you won't be offered a courtesy phone while yours is being looked at (not a problem for me but may be for others). Phone was collected on Wednesday by 10am and I was emailed on Thursday to say my claim was valid and a replacement phone would be with me on Friday. It arrived by lunchtime. It… Read Full Review

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