Virgin Mobile Phone Insurance Reviews at Review Centre.

★☆☆☆☆

WRITE A REVIEW

“dont take a coffee”

Written on: 23/05/2013

sat having coffee Prague airport. turn around phone missing, I have never ever claimed for anything the mobile insurance said i left phone un attended refused to replace phone, i feel its not worth the paper it is printed on always seem they have a get out of jail card??? to replace phone it will cost 128 pounds had phone 9 months at 7.50 a month it is buttons for them to replace now i will never get involved with there insurance covers. (read more)

Report this review

★☆☆☆☆

WRITE A REVIEW

“Absolute nightmare”

Written on: 17/05/2013 by saoirseg

My handbag was stolen in a nightclub on the 4th of May with my phone in it. The next morning I called virgin and blocked the mobile. I was advised the insurance team was not open as it was a bank holiday so I should fill in an online form. I went online and began to fill out the form then it asked for a police reference number so I called the police who called me back the next day with the crime reference number. When I went to input this online it just sad to call them, however as I was on... (read more)

Report this review

★☆☆☆☆

WRITE A REVIEW

“Rubbish”

Written on: 24/03/2013

accidental damage claim,expect a second hand phone they wont know when they will have your phone in stock could be 3 days or could be a week, the replacement phone they send you will be reconditioned and will not be brand new and probably wont work very well, if you do pay you'd be better off getting insurance elsewhere, they wont reimburse you for loss of services either and dont expect virgin media to help! apparently its nothing to do with them... (read more)

Jaynekirby's Comment

Written on: 29/04/2013

Absolutely disgusting service from Virgin media and their insurance group.
I have a new phone, only 8 hrs.' old, Screen broke and have been told but virgin media it would cost £35 excess, but when put through to insurance group, was told it was £70 as phone is under 3 months old.. after the 3 months it reverts to £35.00... FUMING !!!!

Reply to this comment

Report this review Read 1 Comment

★☆☆☆☆

WRITE A REVIEW

“BULL”

Written on: 09/01/2013

been caught out by virgin fineprint many many times (really dunno why im still with them). This time I installed virgin mobile rescue on my phone and everything the insurance fineprint asked me to do, and when my phone was stolen I did everything it could possibly ask me to do too. However when i finally got through to the insurance company they told me I was 'lying about installing mobile rescue on my phone, so my claim was rejected. I then phoned up to complain as I defintely had... (read more)

Somewhereinlondon's Comment

Written on: 20/03/2013

Call Virgin Customer Services on 789 virgin mobile and wait for option " if you are thinking of leaving us " you will go through to an English call centre not philippines one. Threaten them that you will terminate your contract if they do not get the insurance to replace your phone .I had a similar experience myself regarding a lost samsung galaxy s2 mobile ,And after ranting at virgin they agreed i was being treated unfairly and gave me £35 credit to my monthly mobile account to cover my excess fee to insurance .and phone was delivered next day . .

Reply to this comment

Report this review Read 1 Comment

★☆☆☆☆

WRITE A REVIEW

“virgin mobile insurance”

Written on: 24/10/2012

I have made 2 claims with virgin mobile the first took over a month to sort after them advertising to deliver a phone the next day! my second claim was processed incorrectly By them. I have 2 different accounts and they had processed the claim in the wrong account. After informing them i was told they would have to listen to the recording and would be rang back. Two days later i rang them back and was told it was their fault i could either return the incorrect phone and wait till they... (read more)

Report this review

★☆☆☆☆

WRITE A REVIEW

“Poor experience with Virgin and their insurance”

Written on: 08/09/2012

I have used all of the main UK mobile networks and am disappointed to say that Virgin Mobile really is in a class of its own. My review is prompted by my latest experience with their insurance set up - but this is just the latest episode in a litany of utter sh*te customer service. 1) Call centre: Be warned that you will have to pay for the privelege of ringing, and then queuing for ages, before you get through to a customer service rep. Not so good when you're trying to get through to them... (read more)

Report this review

★☆☆☆☆

WRITE A REVIEW

“Asurion phone insurance - waste of money”

Written on: 22/12/2011

Have been paying premiums of £8 per month for 18 months on my teenage daughter's phone. Came to claim and was refused because I had not registered my claim within 7 days of the loss. 7 days is not very long when you don't know where the phone was lost and you spend time calling the local police stations in case it has been handed in. I was totally unaware of this restriction due to never having received any paperwork from Asurion themselves, only the letter from Virgin informing me I was... (read more)

Htafc112's Comment

Written on: 30/11/2012

It's pretty easy to find the policy; particularly the 'within 7 days' rule. Ignorance is not really an excuse. You'll struggle to find an insurer without a similar rule.

Reply to this comment

Report this review Read 1 Comment

★☆☆☆☆

WRITE A REVIEW

“Virgin hides behind insurance small print”

Written on: 20/09/2011 by Paolo1956 (1 review written)

Walking the Dog and collecting mushrooms was a fab day out......But, due to a rip in our bag we lost my wife's Virgin Phone, House and Car Keys and a dog lead! After extensive searching nothing could be found. 'Luckily' my wife was insured for the loss of her phone. As soon as possible she contacted Virgin and also visited a Virgin Phone store. She was NOT advised to report the incident to the police because it wasn't stolen. This was the catch! A day or, so, later she received a claim form... (read more)

Report this review

★★★★★

WRITE A REVIEW