Virgin Mobile Phone Insurance Reviews

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★★☆☆☆
1.6 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“£70 excess to get a refurbished phone - what a joke ”

Written on: 21/07/2014

After cracking my s3 screen on the Thursday I went through the online process only to be told at the end that I had to make a call to speak to them. I phoned, but as it was a bank holiday they were shut till the Tuesday. I phoned on the Tuesday & after waiting for 20 minutes in a queue I was told I would get a new phone as fixing them is not economical. I thought that £70 was ok to pay if I was getting a new (albeit outdated) phone. Once I'd done the paperwork, emailed them back & phoned… Read Full Review

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★★★★☆

“Happy with service.”

Written on: 16/07/2014 by veroly (1 review written)

Very impressed overall, had to wait couple of days for appointment but could have put claim in online to save that. Dealt with within 10 minutes, no pressured questions or assumption that I was trying to make a false claim. The guy was polite and informative. I had to pay an excess fee but considering I've had the insurance free for 18 months I suppose it balances out. Good service and lucky I had the cover after my 'waterproof Sony' went for a swim and died!… Read Full Review

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★☆☆☆☆

“Don't put up with this nonsense”

Written on: 15/07/2014 by paulday (2 reviews written)

A couple of years ago Virgin Mobile put up their monthly tariffs by about £4 across the board, quite steep if you were a light user, but a least they included "free" insurance in the package, but no option to opt out and save the premium. Well a couple of months ago I had cause to make a claim and they had increased the excess from £25 to £75, which makes it not worth claiming. I raised a formal complaint with the insurers who took ver 4 weeks to say 'tough we make the rules' I then took the… Read Full Review

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★☆☆☆☆

“Insurance- Joke”

Written on: 08/06/2014 by Porter193 (1 review written)

Hi,I am having the same expetience with Virgin.As my access was 35 pounds when I took out the contract and now Virgin is asking for 70 pounds to meet the insurance request as they have increased the access without consulting.The isurance company didnot have records of my insurance and going through the customer services it was updated 20 months after the contract.I am reluctant to pay additional acccess but no one to listen to my compaints… Read Full Review

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★☆☆☆☆

“Insurance a joke!”

Written on: 31/05/2014 by xpBroussard37 (1 review written)

I had my phone stolen. I rang Virgin, they told me I had to pay excess of £70. That is the cost of a brand new Blackberry! I asked Virgin: How exactly does the insurance help me. They said: It helps if it's lost or stolen. How does this help? I'm paying £70 for a brand new Blackberry. The insurance is absolutely useless!… Read Full Review

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★☆☆☆☆

“shambles without fail”

Written on: 31/05/2014 by 302Ogle (1 review written)

Called new asurion to file a claim on a s4 cracked screen the service I got was one word A we full they wanted to know the ins & out off a cats ass I work for virgin mobile and even my manager at to email them as they wanted photographic I'd which was sent but they wouldn't accept it. Once my claim was finally sorted I was told we don't have any s4 in stock but will give the next phone up s5 which I was happy about. Called them up to get tracking number was to be told no your not having a s5… Read Full Review

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★★★★☆

“Good result in the end”

Written on: 24/05/2014 by 389McKenna (1 review written)

Galaxy S3 went and jumped out of my pocket and decided to smash its screen, phone was booting but screen blank and unusable. Gutted. Rang about and cheapest quote was £140 for new screen to be fitted, £84 for 'genuine' screen on ebay, but not happy to fit myself so rang Virgin and explained. Had to print off fill out scan and email back the claim form but no big deal there. Few hours later had email asking me to ring back, claim approved, took delivery details and £70 excess fee (cheaper… Read Full Review

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★☆☆☆☆

“only get refurbished faulty phone”

Written on: 17/05/2014 by Holman47 (1 review written)

reported phone broke on 22 April finally got a replacement phone on 13 May after paying £150 excess only to discover I had been sent a faulty re-conditioned phone, rang insurance and asked for a new handset only to be told it is very rare to issue new handsets asked for £150 refund so I could go into town and buy a new phone, was told they did not do refunds this is not an insurance product simply a licence to sell re-conditioned phones, would have never paid £150 if I had known I would get… Read Full Review

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★☆☆☆☆

“DONT USE VIRGIN MOBILE INSURANCE OR ASURION”

Written on: 14/05/2014 by nik_pattni (1 review written)

ASURION treat you like a criminal before you even finish the claim. Avoid Virgin mobile and Asurion. The take weeks to sort out a simple claim of a damaged phone. rNeither Virgin Mobile ot Asurion take your claim seriously and on top of everything they ask they charge you over £70 Excess At times like this you wish you paid for a better service instead of the free service with Virgin. … Read Full Review

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★☆☆☆☆

“Free isurance”

Written on: 30/04/2014 by suKirkpatrick24 (1 review written)

What a shambles this organisation is. Its now over two weeks since I lost my phone, am fully insured with Virgin and am still waiting on a replacement handset. Their customer services can tell you nothing nor do they take complaints seriously. Been a Virgin customer for years but it means nothing. Turns out they have had IT issues when they are supposed to send your details to the insurance company which they know about but since logging the claim I have been told that the form has been… Read Full Review

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★★★★★

“Very good service, and dealt with my claim very quickly”

Written on: 17/03/2014 by Craig1966 (1 review written)

I've seen that the majority of reviews are mostly negative, but my own experience with virgin mobile was different. I've been with them on contract for 2 and a half years, and never had any issues. Last week I dropped a drinks flask on my galaxy s4, cracking the LCD screen and rendering it useless. Thankfully I had mobile insurance included my contract but after reading many of the reviews here I was concerned there may be issues sorting out a claim. No need to worry, it turns out. I called… Read Full Review

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★☆☆☆☆

“Paying Same Price but for a Refurbished phone”

Written on: 11/03/2014 by indylady (1 review written)

We pay $7/month for insurance, after a year we file a claim to find a $100 deductible, in short we paid MORE for a REFURBISHED than had we paid to simply replace the phone. It is NOT insurance, it is a money making scheme..avoid this!!… Read Full Review

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★☆☆☆☆

“Cheated out of a Replacement”

Written on: 10/03/2014 by Leonard1969 (1 review written)

I went on holiday for one month with my Virgin phone which i used with a local Sim card. On the day of the departure i had it with me at the Airport but after boarding the plane i could not find it. It took 10 hrs to fly over and when i finally got home it had been a long and exhausting flight so i did not notify Virgin until the following day. I did not even realise that i had an insurance which came with the phone so after contacting Fonesafe who i pay extra for coverage i was told that i… Read Full Review

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★☆☆☆☆

“TOTAL RIP OFF”

Written on: 04/03/2014 by McCracken1982 (1 review written)

Just paid £70 extortion fee (I mean excess fee) and have got to send them my broken xperia z (even in its broken state its worth around £60). So, what do I get for what is in total £130?! A new xperia z?? Don't be silly, I got a 'refurbished' one (which is just a broken phone that's been fixed - hopefully). It wouldn't have been so annoying as if they listened to me saying "unless it's a new phone I don't want it". Hey-ho you live and learn. Anyone thinking of taking out Virgin insurance -… Read Full Review

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★☆☆☆☆

“I have had a virgin mobile for a year. My excess was...”

Written on: 23/02/2014 by Rachsykes (1 review written)

I have had a virgin mobile for a year. My excess was £35 when I started the contract. I have just tried to make a claim and they say my excess is £70. I was not informed about this and think it is a flipping joke! Don't get insurance with Virgin!… Read Full Review

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★☆☆☆☆

“Virgin Mobile Insurance”

Written on: 08/02/2014

What is the point of making a claim on-line if you still have to call them on that expensive number.It is done on purpose because they make money from your call. I challenge anyone that was able to make a claim on-line without making a call to the insurance company… Read Full Review

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★☆☆☆☆

“Wouldent recomend ”

Written on: 27/01/2014

After cracking my screen and spending an hour or so on the phone i found out that i had to pay an excess charge worth more than my mobile? 0.o Made no sense very frustrating will not bother with them again… Read Full Review

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★★★★☆

“pretty straight forward”

Written on: 03/01/2014

A few phone calls and all sorted. Nothing to out the ordinary for insurance companies these days… Read Full Review

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★★★★★

“No problems at all!”

Written on: 28/12/2013 by Vicki71 (1 review written)

Well after only having my samsung 4s mini since august I was devastated to find out it had been in my trouser pocket and a 39min washing cycle! Honest I cried! It really is like losing a limb. I read the reviews on this site and I felt sick thinking this was going to be the start of my problems. how wrong I was! I rang 27th December 13 and in ten mins my claim was approved. No hassle and very good customer service. It was 70 quid excess but had brand new phone next day. spk as you find… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 20/12/2013

The replacement phones are substandard, the service awful. Avoid at all costs… Read Full Review

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Torie52's Comment

Written on: 15/01/2014

I totally agree i have three replacnents now due to phones not working properly. The company stinks. Each time costing me 70 pound this insurance is not worth it.

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