Virgin www.virgin.net Reviews

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Virgin www.virgin.net
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 127 reviews

Thumb down 13% of users recommend this product

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Average Ratings for Virgin www.virgin.net

  • Content1.7 stars
  • Reliability1.4 stars
  • Customer Service0.9 stars
  • Speed Consistency1.2 stars
  • Value for Money1.2 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.1 stars

127 Reviews For Virgin www.virgin.net

  • davidjay 18th Jun 2009

    Reviewer rating: 2 stars


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    Virgin worked alright for a while then went down last year and took a month to fix. Worked okay for five months then down again - sofar three weeks and still no regular connection. if I'm lucky I get a day working then two days not.

    Spent too much time and money talking to their call centre, last guy I spoke to said he'd have left them by now.Then again he also said he'd ring back yesterday and I'm still waiting.

    Whatever the problem it's never Virgin's fault. It's the BT line, it's their engineers, it's me but it's never ever Virgin.

    Good points: Acceptable when working.

    Bad points: Totally unreliable and if anything goes wrong forget it.

  • Guest. 4th May 2009

    Reviewer rating: 0 stars


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    my broadband connection with Virgin worked fine until earlier this year I was given an upgrade to the speed which was activated automatically. Since then I am lucky to get 5 minutes of proper responses before it all goes to sleep. Restarting my computer is the only way to get another few minutes of responses. The help desk was a waste of time, blaming anything but Virgin. Pleading to be allowed to go back to the previous "slower" speed did not get any sympathy either. YUK YUK YUK (me ...

  • dankh 4th Mar 2009

    Reviewer rating: 1 stars


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    I switched to Virgin recently to try save a few pounds as I wasn't getting good value with my old provider. This was a big mistake as I use my connection mainly for gaming and the ping speeds on the Virgin.net ADSL network are terrible. Tech support are poor but at least they acknowledged that their network becomes very busy during peak hours, this suggests that their infrastructure can't handle the amount of users they currently have.

    I found customer services didn't seem to do anything about ...

  • Guest. 5th Feb 2009

    Reviewer rating: 0 stars


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    Promised 'upto 8mb', would have been happy with 1mb but got 28k. Sometimes so slow their own on line speed checker fell over trying to register my speed.

    I experienced poor speeds and an expensive help line with no refund towards the £45 I spent on phone calls.

    Discovered that 'unlimited' usage measures you against people in the surrounding area. I live in Bournemouth, surrounded by older people and I was told that as their usage was low, mine looked high by comparrison, so was constan ...

  • muz2006p 29th Jan 2009

    Reviewer rating: 4.5 stars


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    I moved from bt to www.virgin.net 2 years ago. Glad i did virgin simply have their own network, so they are not sharing their lines with any other company like bt,talk talk, o2 and any other dsl provider i have had the 20Mb broadband never had any speed issues always on 20Mb/s or more a second now i have switched to there 50Mb/s okay i dont get full 50Mb/s get around 46 - 49Mb/s but i can't complain thats just simple fantastic would recomend them to any one. Simple Fantastic A++++++++

  • Wartavia 24th Jan 2009

    Reviewer rating: 0 stars


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    I've just migrated from Sky BB to Virgin National BB, the MAC code was used, the activation date was 17 days ago and I have had no service from Virgin whatsoever.

    I have made appox 30 phone calls to Sky, Bt, Virgin and Ofcom to try and sort it out.

    The first week was taken up with getting Easyet (Sky) tags removed. Still no BB.

    After trying both my unlocked BT Voyager 210 and VIRGIN'S OWN NETGEAR ROUTER, different filters, cabling etc. I finally managed to convince them that there was a fau ...

  • nandu 19th Jan 2009

    Reviewer rating: 0 stars


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    Virgin national provided a very good service yet with more than 50% of outage. I have got my connection on 17th December. Virgin provided me service till 3rd of January. I have reported fault on 3rd and since then I have not got any connection.

  • mulderat Rank: Staff Sergeant 19th Jan 2009

    Reviewer rating: 0 stars


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    I dont know whether one of Britains most successful men, Richard Branson, has anything to do with company or not - but if he does, he would be better off selling and moving on. I have been with Virgin for 1 year. Before this I was with two other ISP's - without any problems. But this year I changed. It was a mistake - and now I am waiting for 31st January - so I can move to anyone else.The reason I changed was because I believed all the marketing-hype that Virgin were airing on our Television, p ...

  • Guest. 9th Jan 2009

    Reviewer rating: 1.5 stars


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    Been with virgin just over a couple years, I dont think its good value for money.

    When Telewest was running the show the service seem to a lot better than it is now!
    But since Virgin took over well in my opinion its seem to have gone down hill!

    If you want to talk to them and you havnt got a Virgin landline then it will cost you (0870)

    Think its time for a change!

  • Donkeydanuk Rank: Lance Corporal 17th Dec 2008

    Reviewer rating: 0.5 stars


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    If your looking for a ISP that has unrestricted quantity downloads I do not recommend Virgin, Do not be fooled by the 20,30,50 Mbit fibre optic adverts,That aside i did not use Virgin for TV etc, Only internet

  • Guest. 17th Dec 2008

    Reviewer rating: 1 stars


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    After over 3 months of trying I have finally just today received a refund for my overpaid final bill. If you are considering joining virgin. You will be paying up front for a slow, over priced service in my experience, which is not supported by anyone living within a thousand miles of the British Isles as far as I am aware. If you want a real service then go back to a BT line and then get O2. I have been with them for about 3 months now and have had an outstanding service in every way.

  • btahm 18th Nov 2008

    Reviewer rating: 0.5 stars


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    Speed issues peak and off peak. Unhelpful customer service I feel, was told engineers are working on the problem every time which has been five or six times in the last few months. Out of morbid curiosity phoned when internet was fine, guess what I was told. I do not recommend Virgin Broadband.

  • benzss Rank: Corporal 11th Oct 2008

    Reviewer rating: 0.5 stars


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    A shocking excuse for an ISP in my experience. If you aren't frustrated by the inevitably low speeds (I'm talking speeds that a dial up modem could overtake), then it'll be the customer support who not only don't care about your situation, but actually don't have a clue (one in particular said that 25 second ping times were "normal"). And then of course they'll screwed up my billing and I had to pay more to this horrendous company.A disappointment really because telewest and ntl before virgin we ...

  • Guest. 9th Oct 2008

    Reviewer rating: 0 stars


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    In my opinion the latest failures aren't technically related, but are due to financial wrangling. I'm told rumours avail about Virgin companies and their high levels of debt. Whilst Virgin.net is not part of the virgin group, who knows if there are legacy problems.

    Perhaps BT is a better option if one needs a reliable email service

  • pwilshaw 3rd Oct 2008

    Reviewer rating: 1 stars


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    Horrible at peak times i feel - getting 10% of the speed I was getting from BT Broadband. I know BT is more expensive - I guess it's just a case of you pay for what you get!
    Think I'll be heading back..

  • ast 16th Sep 2008

    Reviewer rating: 0 stars


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    I've been a customer since broadband was launched. I never had a problem untill Virgin came on board. I pay for a 20MB line and get speeds of less than 1MB at times. What a joke. Technical support told me it was a problem with my laptop (NOT) 02 Sounds a good bet folks. Ditch Virgin. By the way, I was a loyal customer for 10 years! Not now.

  • Guest. 17th Jul 2008

    Reviewer rating: 0 stars


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    Please anyone reading this take the advice do not join virgin broadband absolutely appalling do your homework if you like online gaming its a no no, i'm on 2mb fixed and tonite my latency hasn't been under 149 VIRGIN DISGRACEFUL service wouldn't have it free i wish i had a megaphone would tell everyone sorry i feel so bad but 7months of this im pretty sick they wont let me out my contract iam seriously thinking of buying out my contract its so bad please don't be fooled by the cheap ads they kee ...

  • Guest. 16th Jul 2008

    Reviewer rating: 1 stars


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    1. Initial connection took five separate visits even though the cable had already been installed by a previous tenant. They didn't turn up for two of the visits, for which I was offered £20 compensation.2. Telephone customer service is appalling.3. Speed is nothing like 4Mb/s advertised. I would never recommend virgin media to anyone.

  • Guest. 26th Jun 2008

    Reviewer rating: 4.5 stars


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    20mbit connection - ive been using Virgin since the takeover of blueyonder, and ive had excellent customer service and top connection speeds, understanding during the day i get on average download of 1500kbps, at night i can max out at 2,400kbps download and uploading at 85kb/s, connection has only dropped a few times every few months, maybe due to work or maintenance or even resets, so not bothered about that. Overall best ive had.

  • Guest. 5th Jun 2008

    Reviewer rating: 0.5 stars


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    I pay for an 8mb service and received about 0.2mbps for the first few months (when I got any connection). This has improved to around 2mbps recently however I'm still paying for an 8meg service, I receive no response when I inquire about whether I could pay for the 2meg package instead as that's what I'm receiving. Customer services are friendly but ultimately don't solve the problem I find (tried to blame slow speed on house hold appliances etc.)