Kuoni Reviews

★★★☆☆
3.0 / 5
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Latest Reviews

★★★★★

“Helpful from start to finish”

Written on: 22/07/2014 by Haleqv483 (1 review written)

Each and every member of staff at Kuoni Cardiff share their knowledge, experiences with you so that it makes it easy to book a holiday knowing that you have made a right decision. They make recommendations( often something we wouldn't t have thought of). Their professionalism is second to none… Read Full Review

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★★★★★

“Great, friendly service!”

Written on: 18/07/2014

We booked our honeymoon with kuoni, had great, friendly, professional service from the start! Brilliant ideas from a brief we gave of what we wanted, and they did everything they could to make our honeymoon special. We went to a kuoni store and was met by a pleasant gentleman and was offered champagne to relax with and enjoy the occassion. The staff were very friendly and tried their best to achieve perfection, even apologised for a stop off in Dubai!! As we had booked our honeymoon over 11… Read Full Review

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★★★★★

“Keyona Beach Chill time”

Written on: 16/07/2014 by paulthestoryteller (1 review written)

Airport-hotel transfers were prompt and comfortable.The location was fantastic and the boutique nature of the resort ensured a relaxed, intimate experience. The staff were friendly, welcoming and attentive. The rooms were comfortable and well kept and all were open to a fantastic view of the Caribbean. If you so wished access to nearby beaches and other parts of Antigua were easy. The food is to be particularly commended, simple menus but cooked to perfection. I particularly liked being able to… Read Full Review

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★★★★★

“Fantastic service, fantastic holiday!”

Written on: 16/07/2014

Great three centre holiday in Morocco, tailored made for us. Can not fault the service of Kuoni - fantastic advisors who carefully listened to our ideas and budget, creating a wonderful holiday that was perfectly suited to our family of four. The three hotels recommended were superb and it was good to know that the advisor had been to one and could therefore guarantee what it was like. We felt well looked after by the Rep based in the country, whilst leaving us to enjoy our holiday… Read Full Review

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★★☆☆☆

“Disapponting”

Written on: 15/07/2014

We chose to go with Kuoni rather than the cheaper internet travel companies as the holiday was for a special occasion and we wanted nothing to go wrong. It appears from other reviews that Kuoni are great when things go to plan but when things go wrong do not expect them to take responsibility or give you the same standard of service you receive when they are selling you the holiday. We had a straightforward complaint regarding services that we had paid for and which were itemised in our… Read Full Review

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★★★★★

“Professional ....,Reliable.....Fantastic.... Kuoni!”

Written on: 15/07/2014 by Pixie27711 (1 review written)

I decided to book with Kuoni,recalling 20 years ago my husband and myself had a fabulous holiday in the Far East with that travel company.I hoped that the wonderful service we received then,would be repeated this year when taking my daughter and son in law to that area again..only with different stops. We flew firstly to Dubaii,where our hotel was superbly situated and had all the comfort and service anyone would wish for on a special holiday.After 3 nights we flew to Bangkok for a further… Read Full Review

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★★★★★

“Ticked Every Box”

Written on: 14/07/2014

We wanted a family holiday for 4 adults with very different ideas about what makes a good holiday. Husband and 18 year old daughter like to be busy sight seeing and doing things. Other 16 year old daughter is permanently attached to her phone or iPod or watching DVDs so takes a lot to get her attention and I like to relax on a beach or by a pool in a reasonably luxurious setting. The Kuoni agent in the Manchester store listened to our various ideas and made suggestions coming up with quotes… Read Full Review

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★★★★★

“Kuoni, Winchester.”

Written on: 14/07/2014 by 399Meyer (1 review written)

We booked a trip to Laos and Cambodia earlier in the year With the Kuoni Winchester travel agent and we found the service to be excellent. The staff were very friendly and knowledgeable and were able to sort out an add on to our trip. We will be using them again… Read Full Review

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★★★★★

“Holiday to Thailand”

Written on: 14/07/2014

The adviser I spoke to when booking my special holiday to Thailand was great. She took time to find several hotels for me to look at both in Bangkok and Krabi. She had been there herself and recommended places to go and explained where the hotels were in relation to places of interest etc. She arranged the connecting flights to suit our needs and sent all the paperwork through straight away once booked. She also said she would notify the hotels that it would be my 50th birthday when I was… Read Full Review

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★★★★★

“Excellent”

Written on: 14/07/2014 by Hill426 (1 review written)

Kuoni always comes up trumps. Never yet been disappointed yet. Brilliant… Read Full Review

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★★★★☆

“Helpful friendly staff”

Written on: 13/07/2014 by 237Miller (1 review written)

The staff at the Chichester branch were very friendly and helpful, listening to what we wanted they helped find us the perfect honeymoon within budget… Read Full Review

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★★★★★

“Best of the best”

Written on: 13/07/2014 by dkMelton97 (1 review written)

As they say in the Army. Short and Sharp. If you want the best go to the peaple who know and care Go To Kouni… Read Full Review

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★★★★★

“excellent service extremely helpful”

Written on: 13/07/2014

Wanted to go away for a special occasion but wasn't sure what was wanted exactly. Was put in contact with a travel adviser who was extremely helpful in finding a perfect holiday that was just what we wanted without even realising it. Would highly recommend and I have already told friends who are looking for something a bit special to try kuoni as they listen to what you say and put every effort in to help find your perfect holiday even if you can quite be specific about what is wanted… Read Full Review

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★★★★☆

“Good Customer Care”

Written on: 13/07/2014

We have recently use Kuoni for a safari tour in Sri Lanka followed by a week in The Maldives. I used live chat whilst looking at various options for the Maldive part of our holiday. The adviser was quick to respond and gave us various options to choose which fit our budget. She also gave us tips for the places we were visiting. The paperwork and information was all fine and the holiday was exactly what we expected. The tour was a good price and didn't find any to compare with for a similar tour… Read Full Review

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★★★★☆

“Multi Stop Trip”

Written on: 13/07/2014 by ylReid403 (1 review written)

The staff at Kuoni Aberdeen have been exceedingly helpful and going above and beyond to ensure we are able to book experiences and activities during our holiday… Read Full Review

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★★★★★

“Smooth booking, excellent customer service”

Written on: 13/07/2014

4th time of booking with Kuoni and an excellent experience every time. Online booking process is smooth and easy. It's also very easy to access help after you've completed your booking if you need to, speaking to friendly, knowledgeable staff. All documentation very clear and informative,and received in good time. We also like the Kuoni luggage labels! As an extra, our in-resort rep on the island (Maldives) was superb. Friendly but professional,and very "visible" (unlike some others we've… Read Full Review

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★★★★★

“Personal service”

Written on: 12/07/2014 by 275Marsh (1 review written)

Personal service from the minute walked into the store, greeted warmly, offered a drink and explored what it was I wanted from my holiday. I didn't feel any time pressures despite not having booked an appointment, I was treated as if I was the most important client of the day. I was provided with quotes to take away and with a promise to follow up, which she did. And better still called when she said she would. I like a contact promise to be kept. Holiday package was put together and she… Read Full Review

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★★★★☆

“helpful and knowledgable staff”

Written on: 11/07/2014

I found that the staff were very helpful and prepared to do their best to ensure you got the holiday you wanted. In particular I was helped to get flights that did not require us to sit around in the airport for longer than necessary. Also I wanted advice regarding the different places we could visit on a safari and the staff were happy to answer my questions and ensure that I got the holiday right - I will not know for certain that this is the case until we have actually been on the holiday… Read Full Review

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★★★★★

“Luxury with first class service”

Written on: 11/07/2014 by SteveJLJohnson (1 review written)

Our Easter holiday with Kuoni to Lake Garda was memorable for all the right reasons. The Grand Hotel Fasano could not have been better. Service was attentive and professional without being overbearing. Facilities were superb. The punctual and luxurious transfers to and from the airport, and the business-like scheduled flights with British Airways meant that we arrived and left relaxed and happy. We booked an excursion to Venice which was organised perfectly and was just right for our needs. We… Read Full Review

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★★★★★

“Keyonna Beach, Antigua”

Written on: 11/07/2014 by DaveJann (1 review written)

Had a great 10 days at Keyonna beach and on Antigua in general. My wife and I shared one of the beach huts which was spacious and well furnished. The room was cleaned well every day. Other reviewers have complained that it is not a private beach and that noisy boats invade, playing loud music. Its true that around lunch time one or two boats might land for lunch but the only time we heard music was when they left, and this was only feint. A few local traders also plied their wares on the… Read Full Review

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