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| Customer Service | 4.2/10   |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 4/10 |
Full review by
KB2000
on 29th Jul 2008
User Rating : 0
Respect :
0
Good Points: Absolutely none in my opinion!!
Bad Points: I thought the customer service was disgraceful.
General comments: Why anyone would travel with Kuoni beats me!
We travelled with them and was left at the airport for over 2 hours waiting for a rep. We booked a 4* hotel and ended up in a 3* and their explanation for this was that they felt there was no difference in the standards! So why bother with grades!! I suffered terrible bites which the local doctor and hotel staff advised were from sandflies. When I contacted Kuoni on my return to inquire why we had not been given any warning of these dangerous invisible creatures, in their opinion I had been bitten by mosquitoes and suffered a reaction!! Medical experts as well. I complained to the hotel regarding the rooms not being cleaned and sheets changed regularly enough so from that day, sheets were changed. Kuoni say no complaint was made! They say they are not aware of any sandfly problem in that area.
Worst travel company I have ever come across. As a 'gesture of good will' they sent me a voucher to travel with them again!! That said it all to me. Sent it back. I'd rather pull my own teeth that travel with them.
KB2000's review and ratings | 206 words
Review by
ehancock
on 15th May 2008
User Rating : 0
Respect :
0
I booked my holiday with Kuoni and they sent me to a hotel right next to two building sites. I had to pay extra for the move to the new hotel, where I ended up ill. Thanks a bunch Kuoni. Their customer service teams were ineffectually polite at best and dismissive and misleading at worst.
ehancock's full review | 62 words
Review by
ktdou
on 29th Mar 2008
User Rating : 0
Respect :
0
the destination was changed 3 days before travel - i mean to a totally different part of the country. the itinerary involved more travel additional hotel overnights and the picture on the brochure that 'hoiked' me in was no longer a possibility to see. the brochure picture looked really good
ktdou's full review | 49 words
Review by
kcampbell12
on 22nd Mar 2008
User Rating : 10
Respect :
0
Very quick to answer the phone, beat all of the other prices I had, booked straight away. Book with Kuoni for peace of mind great prices friendly experience service
kcampbell12's full review | 30 words
Review by
Mayank Agarwal
on 2nd Mar 2008
User Rating : 0
Respect :
0
The tag line of SOTC alias Kuoni Travels is 'Expect more'. However, given our horrific experience during a recent vacation that we booked thru them probably 'Expect more- Stress!' rings truer.
Given that Kuoni is a big brand name the minimum one would expect is good service, decent holiday deals and proper planning. However they fail miserably even on these basic hygiene factors. To begin with the actual plan and package rate that they deliver is nowhere close to the original plan and quote - o ...
Mayank Agarwal's full review | 339 words
Review by
sallyforeshaw
on 28th Jul 2007
User Rating : 1
Respect :
0
Our special, tour and stay in Costa Rica was absolutely ruined by Kuoni on nearly every level as regards to the beach hotel stay!!
I booked this holiday myself (I am a travel agent) about 8 months prior departure, and I booked a 6 night tour and a 7 night stay at the Captain Suizo hotel in Tamarindo! I was very excited by everything I had read about this 5 star hotel, and everything went well with the booking... The six night tour was superb! But on the last day of our tour we were informed by ...
sallyforeshaw's full review | 373 words | 1 comment added.
Review by
bhamukman
on 14th Feb 2007
User Rating : 9
Respect :
0
We have been on a few Kuoni holidays, although they are sometimes a little bit pricey, we always think you pay for what you get. We always get a discount through an agent we found on Google www.travelclubelite.com who offer 6% off on all Kuoni holidays somehow! Everything went well right from when we received confirmation, you receive a nice guide book with it as well. The flights with Virgin were all on time and we paid the extra to upgrade. Our chauffeur driven transfer was there waiting for u ...
bhamukman's full review | 167 words
Review by
jassyfa
on 23rd Sep 2006
User Rating : 8
Respect :
0
The holiday to India with Kuoni was amazing, although I feel India was trying to kill me. With a dodgy stomach, being hit by a holy cow and nearly being run over by a mad motorcyclist.
The tour guide was brilliant, although the other two specialist guides were more into the hard selling of carpets (3 carpet shops on the tour).
jassyfa's full review | 73 words
Review by
degbert
on 11th Jul 2006
User Rating : 8
Respect :
0
Kuoni - We booked our honeymoon through Kuoni and it was excellent. Just excellent. Hong Kong, Singapore, then the Maldives. Flights and transport and hotels and local rep's were all very good, very well organized and smoothly executed.
Their "representative" company in Sri Lanka was, however, very weak, letting the side down. Bit of a nightmare there in terms of travel and hotel.
I would also recommend asking - when you book - to review the flight details before you commit, so you know wh ...
degbert's full review | 184 words
Review by
leemac
on 28th Nov 2005
User Rating : 2
Respect :
0
I booked with Kuoni to get married in Las Vegas,upon arrival in Vegas our transport vouchers were for the wrong terminal so we had to walk 1 mile in 120 degrees. Then we found out that our wedding chapel had been closed for 2 months and we were getting married in a different one,the concierge at Caesars palace informed us of this not Kuoni!!
Then on our wedding day we were taken to the court house when we found out that we had to pay again for the marriage licence because Kuoni forgot. When we ...
leemac's full review | 108 words
Review by
donnalovescheese
on 10th Aug 2005
User Rating : 0
Respect :
0
I don't even know where to start, Kuoni were so bad so I'll list the problems:
1. Mistakes made with our tickets.
2. Delays with flights there, back and with all resort transfers.
3. Supposed 4 1/2 star hotel was filthy and in poor repair.
4. We were stuck in a hurricane with no info from Kuoni on what was happening, what we should do or how long the hurricane would mean our return flight would be delayed by.
5. Transfer back to airport was dangerous. We were driven in a badly ma ...
donnalovescheese's full review | 135 words
Review by
Terry Morris
on 21st Mar 2005
User Rating : 10
Respect :
0
Personally, I wouldn't go to Poundsaver to buy Fillet steak, so when booking a 5-star holiday, it made perfect sense to use a 5-star travel agent. I used Kuoni's World Class team to create a custom itinerary for our honeymoon.
Their advise in selecting destinations, hotels, airlines etc was superb (told me "warts and all").
We had to change our plans 8 weeks prior to departure following the hotel that we'd planned to stay in within the Maldives being badly damaged by the Tsunami. However, ...
Terry Morris's full review | 125 words
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