Kuoni Reviews

★★★★☆
3.9 / 5
212
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Latest Reviews

★☆☆☆☆

“WORST EXPERIENCE EVER!!”

Written on: 20/05/2015 by Rani44 (1 review written)

We booked our holiday to Maldives and were very excited to use Kuoni. A few weeks before departure we were told our flight carrier had been changed from Oman Air to Sri Lankan.. we were given no option so went along with it. We then received our documents which had no mention of seats etc, so I called Kuoni who eventually (after 3 calls to 3 different people who said they would call ME back but didnt) discovered that we shouldve been given a option to book our seats!! So why werent we??? The… Read Full Review

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★☆☆☆☆

“Very disappointed! ”

Written on: 12/04/2015 by Honeymooners15 (1 review written)

We've just been informed by Kuoni (6 weeks prior to our honeymoon) that a large section of Kuramathi is now being demolished (sand bar); closing that part of the reef, a bar and restaurant. Our dream paradise has been ruined and so far Kuoni have been really unhelpful, waiting until we had paid in full before letting us know and offering next to no compensation (£200 to spend on the island - not great when you are all inclusive and the spa is next to the construction site!) We don't believe… Read Full Review

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★★★★★

“Kuoni - top for service”

Written on: 08/01/2015 by Celiaw233 (1 review written)

Would thoroughly recommend Kuoni on service and product offering. Staff are knowledgeable and friendly… Read Full Review

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★★★★★

“Personal touch”

Written on: 17/12/2014 by fdMiller479 (1 review written)

Great info on the areas we were booking to visit. No high pressure selling, nice to deal with a friendly human being and. It a voice recorder!… Read Full Review

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★★★★☆

“excellent holiday”

Written on: 15/12/2014 by 276McQueen (1 review written)

booked a holiday to cuba which was fascinating all travel went well although our scheduled internal flight from the cayo back to havana which should have been early morning got put back to evening due to people flying out on day trips and this meant that we lost nearly a whole day in havana which we were looking forward to understand that this is probably out of your control but if seats are booked then surely they should not be given away ? hotels were all great - the resort room /suite was… Read Full Review

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★★★★★

“holiday of a lifetime”

Written on: 11/12/2014 by Almeida420 (1 review written)

The holiday was a great success but the 2 problems that arose were very quickly sorted out by the wonderful staff at Kuoni in Solihull. They went out of their way to help and support… Read Full Review

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★★★★★

“Rest with the Best”

Written on: 07/12/2014 by 475Cobb (1 review written)

The metro centre team (Gateshead) have been so helpful & friendly in the booking of our forthcoming trips to the Grand Canyon & Sri Lanka. Nothing has been too much trouble. It took quite a bit of organising & time and we have never once felt that this was a problem. They have all made valuable suggestions & recommendations from personal experience or by putting us though to each other for advice. If they said they would get back to us they have. We have traveled with Kuoni many times and most… Read Full Review

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★★★★☆

“Barbados Oct 2014”

Written on: 05/12/2014 by MalakiBarr427 (1 review written)

Another great holiday with Kuoni, roll on 2015… Read Full Review

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★★★★★

“Secrets Capri, Riviera Maya, MEXICO”

Written on: 02/12/2014 by TonyAnn (1 review written)

Where all inclusive means all inclusive. Food, service absolutely fabulous. Travel Virgin, it is 2nd to none. We live in Gran Canaria & Kuoni organised everything from our front door to London Gatwick to Mexico return, a fabulous service. Nothing is too much trouble for the very professional staff, our 2nd time with Kuoni, we went to Hawaii last year & that is why we booked thru Kuoni again. A trouble free fabulous experience… Read Full Review

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★★★★☆

“Fabulous first visit to Thailand...”

Written on: 02/12/2014

Fantastic holiday experience organised by a Kuoni representative. We emailed for some ideas and itinerary for a multi-centre trip to Thailand and were very happy with the suggestions we received. Excellent and smooth first visit to Thailand, good flights, transfers and all travel details went perfectly. Good choices of hotels and resorts with plenty to do at all three destinations and travel reps at all three hotels were very helpful if we required them to be but did not bother you if… Read Full Review

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★★★★★

“Easy, responsive, clear and reasonable”

Written on: 01/12/2014 by SaraiKoch162 (1 review written)

The agent who helped me, was highly responsive with my requests, and helpful in getting to the bottom of what I wanted - a single all inclusive price for a resort in Maldives. And she listened and understood the key features that I was looking for in a resort… Read Full Review

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★★★★★

“Great advice on choosing my holiday made it really easy ”

Written on: 01/12/2014 by Johnson319 (1 review written)

Great advice on choosing my holiday made it really easy… Read Full Review

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★★★★★

“Koh Samui by the Trafford Centre Team”

Written on: 01/12/2014

Great team and great recommendation. The service in store is relaxed and informative. The team know their products and often have been to resorts and make very personal recommendations. We had a fab holiday and the team ensured out "special" anniversary was noted and we had some unexpected treats thrown in. Wouldn't hesitate to book through Kuoni again… Read Full Review

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★★★★★

“Quality and Value”

Written on: 30/11/2014 by MarkPeacock190 (1 review written)

Quality holidays from average price to premium price - something to suit everyone looking for a great experience. Staff are friendly and knowledgeable along with the Reps at the resorts. You can get a holiday tailor made if you wish. All holidays are of premium quality whatever the price so you can book in knowledge that you will get a great hotel to a high standard. Had many holidays with Kuoni and would always go back to them. Highly recommended… Read Full Review

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★★★★★

“A complex holiday arrangement that went smoothly”

Written on: 30/11/2014

Without Kuoni I am not sure how I could have managed to my trip to LA and Brisbane with my children; for me to return and for them to continue on to Sydney, Singapore and back to London. Kuoni made the whole trip effortless and very smooth. Everything went to plan. We will definitely use Kuoni again… Read Full Review

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★★★★★

“Outstanding care and attention to detail from Kuoni”

Written on: 30/11/2014 by Levesque476 (1 review written)

Kuoni staff in John Lewis, Reading, gave the time and attention to detail to organising our family holiday so that we did everything we wanted to do and enjoyed it thoroughly. The hotels were perfect for us, the requested nights out at the opera memorable and the travel arrangements almost always exceeded expectations. My 20 year old son recently said the holiday was "paradise"! I look forward to booking our third holiday with them - thank you Kuoni Reading!… Read Full Review

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★★★★★

“the bees neese”

Written on: 30/11/2014 by AmaniO'Leary51 (1 review written)

Cheltenham store fantastic my next holiday is not till febuary next year to the Maldives… Read Full Review

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★★★★★

“Trip to Boston ”

Written on: 30/11/2014 by McKnightqv270 (1 review written)

The holiday was really good due to the booking and set up from kuoni . We had great time and will use them again… Read Full Review

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★★★★★

“Fantastic Hotel,Great location!”

Written on: 29/11/2014 by Fordy69 (1 review written)

Great hotel, Very convenient location close to a main shopping area and places to eat, All staff are friendly and helpful, Although the language barrier is sometimes a slight problem, Rooms were very well set out and comfortable. Was my first time flying from an international airport and was made very easy by the fantastic staff at both airports,(Heathrow, Beijing) Did find that staff at Beijing despite not speaking much English, were fantastic, The usual methods of pointing and bits of sign… Read Full Review

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★★★★☆

“Amalfi coast”

Written on: 29/11/2014 by wlRodgers1978 (1 review written)

La favorita hotel in Sorento is great quality and value for money. No need to hire a car to get to Vesuvius, Pompeii,Herculaneum or Naples as all are easily reached by either ferry or train. The arrangements for pick up and drop off from the airport were excellent. This is not really a holiday for children but it is great for people who want to relax and take in a bit of culture in a very lay back environment. It isn't cheap and the best time to go is October when the weather is pleasantly warm… Read Full Review

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