Kuoni Reviews

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Terrible ”

Written on: 27/02/2017 by tcMiller387 (1 review written)

I am so disappointed with my experience with Kuoni for our honeymoon I can't even waste the energy summarising various issues here. I just want to say you pay a premium price but we weren't treated like premium customers. I would never book with this company again. Our gift list for our wedding was with them and when guests heard of our troubles they stopped donating. They gave us cash and other gofts instead. We were conpensated in the end by Kuoni but it wasn't enough and what I asked… Read Full Review

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★★★★★

“Very good experience”

Written on: 14/02/2017

Having decided that I wanted to visit Japan, I then had to decide which travel agents to use. I had never used Kuoni but decided to see what they were like. From the moment I walked in the door, I was made to feel 'special'. The member of staff was friendly and very helpful. Anything she was not sure about, she found out. There was no pressure to buy the holiday and she even offered to hold the last remaining room for 24 hours when I informed her that I intended visiting another travel… Read Full Review

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★★★★★

“Excellence in action ”

Written on: 01/02/2017

Our first Indian adventure - Kuoni made it an amazing experience with just the right level of support - the organisation of our bespoke trip was perfect in all respects… Read Full Review

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★★★★★

“An Amazing Honeymoon!”

Written on: 31/01/2017 by markm899 (1 review written)

We booked our honeymoon with Kuoni. From start to finish the team at Kuoni arranged everything (apart from Visas). Our Honeymoon was to South East Asia, a part of the world we've never been to before. Given that fact we chose to book with a company which would organise everything for us: flights, hotel and transfers. At all the resorts we visited the transfers were great. We were met with a smiling face that knew the facts when it came to their city. All the guys were knowledgable and… Read Full Review

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★★★★☆

“Our holiday was well organised from the start to Cape...”

Written on: 31/01/2017 by RossiItalian474 (1 review written)

Our holiday was well organised from the start to Cape Town trhen onto our safari and then on to Mauritius. Our transfers were always there and on time The staff in the shop were very helpful and friendly and shared there knowledge so it made it easy for us as it was our first time doing a safari. There was only one thing that wasn't organised my husband is coeliac and on one of our flights there was no gluten free meal for him so he had no meal… Read Full Review

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★★★★☆

“Round the world trip”

Written on: 30/01/2017

We booked this "once in a lifetime" trip to celebrate my husband's retirement and a late honeymoon. It was quite a complicated trip to plan involving five countries. We got a reasonable quote from Kuoni. To cut the cost we asked for slightly cheaper hotels. The member of staff we dealt with was very helpful and complied with every suggestion we made. We had the most amazing holiday. All the hotels chosen were in ideal locations and very clean and welcoming. In fact all the people we met… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/01/2017

I could not fault Kuoni. Service was exceptional from booking until the end of our holiday… Read Full Review

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★★★★☆

“biyadhoo hoilday nov 2016”

Written on: 29/01/2017

great lsland but shame about the management who do not care about repeat guests and spent more time with day visitors. staff are great hoilday reps could be better dont know if we will return next year for our anniversary of 43 years looking at other lslands or may be other countrys… Read Full Review

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★★★★★

“Quality travel company ”

Written on: 29/01/2017 by Sydneee309 (1 review written)

Always seem to come up with a plan when all else has failed been with kuoni twice and just booked third holiday, always helpful… Read Full Review

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★★★★★

“Everything we wanted and more!”

Written on: 29/01/2017 by AndreFallon311 (1 review written)

From start to finish this was the most fantastic holiday ever. Firstly thanks must go to Andrés who was our Kuoni rep in the Paradisus La Perla. Your knowledge and charm gave it that little extra mate, thank you for everything. Special mention to the chefs at this amazing hotel, we never got to know any but all of the food was top quality. Every single staff member at the hotel were exceptionally friendly and general cleanliness around the beach, pools and rooms was of the highest… Read Full Review

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★★★★☆

“Great service - as you would expect!”

Written on: 28/01/2017

I've travelled with Kuoni many times before and have always found them easy to deal with and knowledgeable about destinations, flights, hotels, etc. I had a slight problem with the hotel booking while on holiday - not really anyone's fault - but it did mean I had extra expense. When my travel consultant contacted me on my return, I explained the situation to her and within hours she contacted me to let me know that I would be reimbursed. Can't say fairer than that. I will definitely use… Read Full Review

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★★★★★

“Fantastic holidays”

Written on: 28/01/2017 by oaRoberts415 (1 review written)

From the outset the service is excellent, customer service is helpful and reassuring. Being able to cherry pick and choice what suits you means you are looking forward to all aspects of the holiday rather than being apprenesive. We have chosen Kuoni over 20 times after being disappointed with another agent. We have never been disappointed… Read Full Review

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★★★★★

“From helpful friendly staff through to our holiday it...”

Written on: 28/01/2017 by Hugo308 (1 review written)

From helpful friendly staff through to our holiday it was fantastic. The holiday was originally for my Autistic son for his 21st birthday but he was not abl to travel due to ill health. The staff in Leeds store were great with my son and with us when we had to ask them for help… Read Full Review

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★★★★★

“Sri Lanka”

Written on: 28/01/2017 by Lewis45 (1 review written)

A good holiday which taught me a lot about the country. Our tour guide was knowledgeable and helpful. Although he had an excellent command of English his accent sometimes made it a little difficult to follow. The hotels were all good and when we left an adverse comment about the length of time we had to wait at the bar, the staff were very quick to apologise. (Hotel Suisse Kandy). Our trips round the national parks were private ones with our guide and a park guide so we were able to see and… Read Full Review

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★★★★☆

“Honeymoon”

Written on: 27/01/2017 by Semaj102 (1 review written)

Overall Kuoni were a good company to deal with. The holiday was amazing, flights and transfers were perfect. The only negative was the guy who originally planned the honeymoon left, this was taken over by someone else who was also good, but we had been given incorrect information about one of the places we visited. Which meant 3 days of our honeymoon we couldn't wait to leave. I think the staff should research more if making suggestions. But overall Kuoni were excellent. Also I wished I had… Read Full Review

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★★★★★

“Fantastic from start to finish”

Written on: 27/01/2017 by woza.oconnell (1 review written)

Kuoni were amazing for all of our travel needs from helping sort out the best place to go to ensuring we had the honeymoon of a lifetime. When we arrived at both destinations we were welcomed by representatives and felt that we have paid for that extra special bit of comfort. Will definitely be using Kuoni again in the future… Read Full Review

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★★★★★

“Fantastic service and holiday ”

Written on: 26/01/2017 by Jcm76 (1 review written)

We holidayed in Mauritius in November as a couple. Our experience with Kuoni was excellent from start to finish. Were made to feel very welcome. Our travel agent was knowledgable about the island,helped us to decide what would work best for us. really listened to what we said we did/didn't like. Then once we had made our booking,we were able to make some changes with no trouble whatsoever. The holiday itself was fabulous from start to finish. The standard of hotels that Kuoni offers is second… Read Full Review

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★★★★★

“excellent service”

Written on: 26/01/2017 by Karley356 (1 review written)

my partner and I have travelled with Kuoni on two occasions. All staff from booking the holidays to the resort staff have been excellent. both holidays went smoothly, the booking staff knowledge of the chosen locations was very helpful… Read Full Review

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★★★★★

“Booking with a smile”

Written on: 26/01/2017 by 430Tierney (1 review written)

In 2016 we used Kuoni for the first time to book a special holiday. The service we received was great. The member of staff we dealt with was not only friendly & actually listened to what we wanted, she was very knowledgeable. Her suggestions were helpful & relevant & her recommendation turned out to be spot on. The hotel was just what we wanted & location amazing. She even informed the hotel that it was a special occasion & they responded by making My day one to remember. The whole process of… Read Full Review

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★★★★★

“First class customer service”

Written on: 26/01/2017 by Radquack (1 review written)

I have used Kuoni for the first time and would definitely utilise their expertise again. We were planning a dual centre holiday to Dubai and Mauritius. We knew little about the former but knew we wanted to play golf and stay in a luxurious hotel. The rest we left to Kuoni and we were not disappointed. Every detail was organised including private transfers room upgrades meal upgrades and flight seating and luggage transfers. We had regular contacts with our personal Kuoni representative in the… Read Full Review

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