Kuoni Reviews

★★★★☆
4.1 / 5
304
78% of users recommend this
? Ask our helpful community of experts about this product or company
Kuoni - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Missold a holiday, please be aware”

Written on: 11/07/2016 by Dillon317 (1 review written)

I called Kuoni as I didn't want to bother doing any research and wanted to use a company with a trusted reputation. How wrong was I ! I advised that I was recovering from pneumonia from last year and am susceptible to chest infections that I needed somewhere warm that I could just laze on the beach and swim in the sea. I was sold a trip to a hotel in Mauritius costing over 2,000. When I arrived there I found that there was constant 20-30mph cold winds and rain. I wanted to go home after… Read Full Review

Report this review
★★☆☆☆

“no customer care from Kuoni ”

Written on: 24/04/2016 by Sampsonos49 (1 review written)

Kuoni will never look after you. We went to Egypt and a Nile cruise on the"5 star" luxury Darakum. What a joke. The boat was filthy: Dirty bedding, sink that leaked waste on to the floor, swimming pool I wouldn't let my dog swim in. Incompetent staff who do not investigate. I will never travel with Kuoni again and would never recommend. They are overpriced and have false advertisements… Read Full Review

Report this review
★★★★★

“My Experience with Kuoni Travel ”

Written on: 07/04/2016 by 352Russell (1 review written)

For holidays where attention to detail matters, this company offers excellent customer service and fabulous itineraries. Everything from the quality of the hotels to the excursions on offer are superbly chosen. I wouldn't hesitate to recommend this company… Read Full Review

Report this review
★☆☆☆☆

“Kuoni ruined what was meant to be our "Dream" Holiday”

Written on: 26/12/2015 by Pugh410 (1 review written)

After planning my first trip back to Vietnam since having to flee the country in 1979, I'd like to thank Kuoni for ruining my holiday by booking the wrong hotel for us at the beginning of our "dream" holiday and then ruining the end of our holiday by not telling us that Vietnam Airlines UK change their fight schedule! Our 5th time travelling with you and never had issues before and can't believe how much you messed this up, after I carefully planned this trip with you since 2014 and you have… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 16/12/2015 by bizzy80 (1 review written)

Kuoni's Agents provided expert travel advice, & put together a fantastic tailor made Honeymoon package which included all we asked for, along with great suggestions on what we could include. They were very patient with our requests, and always remained competitive throughout… Read Full Review

Report this review
★★★★★

“wow”

Written on: 16/12/2015 by standalone (1 review written)

Dealing with the knowledgeable staff at Kuoni has saved me time and money. A holiday is important in a busy life and you don't want to make mistakes when you have very little knowledge of the destination. Thoroughly recommend Kuoni for hassle free travel and prompt efficient service with nice staff. Coming from a travel background I know the difference!… Read Full Review

Report this review
★☆☆☆☆

“Big Shame, Insulted Whole Indian Group In Amsterdam”

Written on: 02/12/2015 by 350Strickland (1 review written)

During our Tour to Europe , a day in Amsterdam for Lunch SOTC Kuoni booked Taj Indian Restaurant , Amsterdam with his business Partner CHR Travels LLP, whole group was Insulted by the restaurant Owner and Asked group to leave restaurant. This is Shame full for Kouni & CHR Travel LLP & Taj Indian Restaurant. I have Complained for the same at Concerned Authority at Amsterdam & CHR Travel but no action has been taken. Kouni Representative did nothing and instead was trying Convince the… Read Full Review

Report this review
★★★☆☆

“helpless without guide for 3days ”

Written on: 29/11/2015 by hhPierce142 (1 review written)

without guide at cruise don't know where to go and we missed mallaca because of not under supervision of guide. bad mangement. not refer to any friend for kouni holidays … Read Full Review

Report this review
★☆☆☆☆

“Awful from beginning to end”

Written on: 25/10/2015 by benjaminbjork (1 review written)

Booked through Sheffield for our honeymoon to Maldives. Initially held discussions surrounding food being important, having a villa on the beach and wanting travel time to be as short as possible. Ultimately ended up in a beach villa that was about 400 yards from the beach in a jungle, food that was served in a canteen and not full a la carte (a la carte plus) as initially discussed, and have today been waiting a total of 8 hours in airports waiting for flights. Avoid this company… Read Full Review

Report this review
★☆☆☆☆

“Dont use this Company”

Written on: 04/08/2015 by Jeramiah102 (1 review written)

We recently used this company to book a long awaited holiday to Sri Lanka. Disappointingly, they are only interested in selling the holiday and it is what they dont tell you rather than what they do. When booking the agent tried to book us into the north east of the island but when they could not find a hotel with a vacancy they recommended Bentota which is the opposite side of the island where it was monsoon season. They did not highlight the possibility of atrocious weather. Not just 10… Read Full Review

Report this review
★☆☆☆☆

“Never again”

Written on: 14/07/2015 by 499Stokes (1 review written)

Never again, we been told different things while we were looking for holiday to book with them and we experienced absolutely different to what we been told. During our stay we were left out by Kuoni rep. And as we came back they didn't even bother to get in touch with us!!!… Read Full Review

Report this review
★★★☆☆

“Initially great”

Written on: 19/06/2015 by Chandlerjt242 (1 review written)

I had great customer service when booking. Jemma was so helpful. I knew specifically which resort we wanted to revisit, she had been there and so was knowledgable of my needs. Unfortunately, when at the resort, we didn't see our Kuoni rep at all. On our arrival, our room choice was downgraded for one night. Although capable of resolving the situation on our own, we felt the rep should have been there to assist us. I could have actively searched for him but after a long haul journey I didn't… Read Full Review

Report this review
★★★★★

“Excellent Holiday”

Written on: 13/06/2015 by 232Ward (1 review written)

I would definately recommend using Kuoni as they are very profesional and treat you like royalty. This is the 3rd time in the last 10 years I have booked with Kuoni and on each occasion they have been consistant on values. I look forward to booking again in the near future… Read Full Review

Report this review
★★★★★

“Book without Anxiety”

Written on: 13/06/2015 by DemarcusArnold42 (1 review written)

From the moment I picked up the phone I felt as though I was in safe hands....I was guided every step of the way and various options were explained with diligence and integrity, they knew exactly what I was looking for and backed up Kata Thani Beach hotel with references of having travelled in Asia themselves. Booking was done in a friendly manner and extremely polite in every way....the resort didn't disappoint all excellent just as I had imagined....transfers were good despite being held up… Read Full Review

Report this review
★★★★★

“Excellent ”

Written on: 13/06/2015 by Medinaez73 (1 review written)

Great place, great team and great destinations. Thank you for helping us find an amazing place for our 10th anniversary :) … Read Full Review

Report this review
★★★★☆

“Overall a good experience ”

Written on: 12/06/2015 by Shields16 (1 review written)

We were helped by a lovely lady who arranged our twin centre holiday to Bangkok and Bali. She was clear and very easy to talk with. She kept in contact and was very patient listening to all my requirements (was going with a 5 month baby). Overall I was very happy with the services. 1 out of the 2 hotels were amazing. The second one was just okay. Would like to be given the excursion choice before travel. B ut overall I would recommend and use their services again… Read Full Review

Report this review
★★★★☆

“Good travel agents”

Written on: 12/06/2015 by Bradyn207 (1 review written)

The staff at Kuoni were knowledgeable and friendly. They helped us to plan our dream honeymoon in the Maldives. Our only complaint was a mistake with the dates of our accommodation booking which we only discovered on the day we were due to depart for our honeymoon. We had paid for 12 nights but the booking was only for 11 nights - we contacted Kuoni and they quickly resolved the problem. Overall, we had a good experience with Kuoni. Our honeymoon in the Maldives was perfect!… Read Full Review

Report this review
★★★★★

“Tailored to Suit.”

Written on: 12/06/2015 by Hansen298 (1 review written)

From booking with Kuoni's experienced and knowledgeable agents to selection of holidays to Suit you personally ....... we have used Kuoni for those special occasions and general breaks away. Very personal experience and not over-bearing like some. Excellent choices and variety to Suit everyone's needs… Read Full Review

Report this review
★★★★★

“Fantastic service. Helpful, prompt,,,,,, excellentay ”

Written on: 12/06/2015 by 310Buchanan (1 review written)

I asked for a particular holiday. I was sent a proposal. I asked for changes. I was sent a revised proposal. I asked for advice about my chooses destination. I was given speedy comprehensive advice. I wanted someone pleasant and approachable on the phone, I got a great girl who knew what she was talking about. Can't fault anything… Read Full Review

Report this review
★★★★★

“personal service”

Written on: 11/06/2015

having presented my local Kuoni branch with a fairly complicated requirement it was dealt with professionally, helpfully, with good humour and a great deal of patience. My thanks go, in particular, to that member of staff. I'm not sure that you are considering the rain forests as I received a new printed invoice every time I made a tiny adjustment to the booking - why not wait until all was settled?? A minor quibble… Read Full Review

Report this review
overview