Kuoni Reviews

★★★★☆
4.1 / 5
295
79% of users recommend this
? Ask our helpful community of experts about this product or company
Kuoni - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Dont use this Company”

Written on: 04/08/2015 by Jeramiah102 (1 review written)

We recently used this company to book a long awaited holiday to Sri Lanka. Disappointingly, they are only interested in selling the holiday and it is what they dont tell you rather than what they do. When booking the agent tried to book us into the north east of the island but when they could not find a hotel with a vacancy they recommended Bentota which is the opposite side of the island where it was monsoon season. They did not highlight the possibility of atrocious weather. Not just 10… Read Full Review

Report this review
★☆☆☆☆

“Never again”

Written on: 14/07/2015 by 499Stokes (1 review written)

Never again, we been told different things while we were looking for holiday to book with them and we experienced absolutely different to what we been told. During our stay we were left out by Kuoni rep. And as we came back they didn't even bother to get in touch with us!!!… Read Full Review

Report this review
★★★☆☆

“Initially great”

Written on: 19/06/2015 by Chandlerjt242 (1 review written)

I had great customer service when booking. Jemma was so helpful. I knew specifically which resort we wanted to revisit, she had been there and so was knowledgable of my needs. Unfortunately, when at the resort, we didn't see our Kuoni rep at all. On our arrival, our room choice was downgraded for one night. Although capable of resolving the situation on our own, we felt the rep should have been there to assist us. I could have actively searched for him but after a long haul journey I didn't… Read Full Review

Report this review
★★★★★

“Excellent Holiday”

Written on: 13/06/2015 by 232Ward (1 review written)

I would definately recommend using Kuoni as they are very profesional and treat you like royalty. This is the 3rd time in the last 10 years I have booked with Kuoni and on each occasion they have been consistant on values. I look forward to booking again in the near future… Read Full Review

Report this review
★★★★★

“Book without Anxiety”

Written on: 13/06/2015 by DemarcusArnold42 (1 review written)

From the moment I picked up the phone I felt as though I was in safe hands....I was guided every step of the way and various options were explained with diligence and integrity, they knew exactly what I was looking for and backed up Kata Thani Beach hotel with references of having travelled in Asia themselves. Booking was done in a friendly manner and extremely polite in every way....the resort didn't disappoint all excellent just as I had imagined....transfers were good despite being held up… Read Full Review

Report this review
★★★★★

“Excellent ”

Written on: 13/06/2015 by Medinaez73 (1 review written)

Great place, great team and great destinations. Thank you for helping us find an amazing place for our 10th anniversary :) … Read Full Review

Report this review
★★★★☆

“Overall a good experience ”

Written on: 12/06/2015 by Shields16 (1 review written)

We were helped by a lovely lady who arranged our twin centre holiday to Bangkok and Bali. She was clear and very easy to talk with. She kept in contact and was very patient listening to all my requirements (was going with a 5 month baby). Overall I was very happy with the services. 1 out of the 2 hotels were amazing. The second one was just okay. Would like to be given the excursion choice before travel. B ut overall I would recommend and use their services again… Read Full Review

Report this review
★★★★☆

“Good travel agents”

Written on: 12/06/2015 by Bradyn207 (1 review written)

The staff at Kuoni were knowledgeable and friendly. They helped us to plan our dream honeymoon in the Maldives. Our only complaint was a mistake with the dates of our accommodation booking which we only discovered on the day we were due to depart for our honeymoon. We had paid for 12 nights but the booking was only for 11 nights - we contacted Kuoni and they quickly resolved the problem. Overall, we had a good experience with Kuoni. Our honeymoon in the Maldives was perfect!… Read Full Review

Report this review
★★★★★

“Tailored to Suit.”

Written on: 12/06/2015 by Hansen298 (1 review written)

From booking with Kuoni's experienced and knowledgeable agents to selection of holidays to Suit you personally ....... we have used Kuoni for those special occasions and general breaks away. Very personal experience and not over-bearing like some. Excellent choices and variety to Suit everyone's needs… Read Full Review

Report this review
★★★★★

“Fantastic service. Helpful, prompt,,,,,, excellentay ”

Written on: 12/06/2015 by 310Buchanan (1 review written)

I asked for a particular holiday. I was sent a proposal. I asked for changes. I was sent a revised proposal. I asked for advice about my chooses destination. I was given speedy comprehensive advice. I wanted someone pleasant and approachable on the phone, I got a great girl who knew what she was talking about. Can't fault anything… Read Full Review

Report this review
★★★★★

“personal service”

Written on: 11/06/2015

having presented my local Kuoni branch with a fairly complicated requirement it was dealt with professionally, helpfully, with good humour and a great deal of patience. My thanks go, in particular, to that member of staff. I'm not sure that you are considering the rain forests as I received a new printed invoice every time I made a tiny adjustment to the booking - why not wait until all was settled?? A minor quibble… Read Full Review

Report this review
★★★★★

“staff knowledge”

Written on: 11/06/2015 by Saundersxm25 (1 review written)

Our rep for booking was fantastic, knew what she talking about, even though we changed our minds quite a few times before we booked, she was very obliging and polite, nothing was any trouble. I congratulate you Kuoni on being very blessed to have such polite and informative staff… Read Full Review

Report this review
★★★★★

“A Fantastic Service!”

Written on: 11/06/2015

My holiday was booked with ease and efficiency. No problems at all. So glad I booked with Kuoni… Read Full Review

Report this review
★★★★☆

“Friendly efficient service”

Written on: 11/06/2015 by 493Richards (1 review written)

We booked our next Maldives holiday through our local Kuoni agent. Our previous holiday had been booked at a well known high street agents and it had been a lengthy and at times frustrating process. By contrast, the Kuoni agent was an absolute pleasure to deal with and answered all of our questions and concerns in a friendly and professional manner… Read Full Review

Report this review
★★★★★

“Awesome”

Written on: 11/06/2015

Awesome service, friendly staff and great knowledge. Would I book with them again..? Of course Would I suggest them to friends and family..? Without a shadow of a doubt! All in all, a great experience … Read Full Review

Report this review
★★☆☆☆

“nobody calls back when you have a problem”

Written on: 11/06/2015

shops and catalogue look good. Website is poor. Prices I thought were on the high side. Unfortunately I had a problem with the dates of the holiday I booked, and on trying to amend it, three times people didn't call me back. On the fourth call I cancelled and lost my deposit. I can safely say you won't see me again… Read Full Review

Report this review
★★★★☆

“Very helpful ”

Written on: 11/06/2015 by Landen143 (1 review written)

Was a very good experience and felt they made you feel very special I love the champagne touch too they were very helpful and we can't wait to travel to our honeymoon with all there help x… Read Full Review

Report this review
★★★★★

“The best Holiday company in my experience. 5 Stars for...”

Written on: 11/06/2015 by Stoneva426 (1 review written)

The best Holiday company in my experience. 5 Stars for service and outstanding hotel quality. definitely use again Thanks Kuoni! … Read Full Review

Report this review
★★★★★

“Our best holiday experience ”

Written on: 11/06/2015 by Fry1962 (1 review written)

We have traveled with Kuoni for over 25 years and always found them the best for holidays to the Indian Ocean, our favourite destination. We have recommended Kuoni to our friends. We have had the odd hip up but always go back. Problems always resolved… Read Full Review

Report this review
★★★☆☆

“Good, but I expected better.”

Written on: 11/06/2015 by ukGalbraith328 (1 review written)

Made the initial booking which was fine, and as expected. I had a query a few days later so emailed it to the store. The reply did not answer my questions, as if my email had not been read. Phoned the store hoping for an answer, but I was told by another advisor that she was doing a quote and would call back but no one called back either that day or the next. Called the Kuoni helpline and received excellent service and advise. Several weeks later I emailed the store with my new passport details… Read Full Review

Report this review
overview