Virgin Holidays Reviews - www.virginholidays.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
278
16% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Virgin Holidays - www.virginholidays.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“bad cusomer service ”

Written on: 12/08/2017 by ShaniyaPiper (1 review written)

customer service need retraining . once they have your money they don't what to know . They are rude and lie to you and really don't care .one star is one too many if i could have given none i would… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mis-sold holiday ”

Written on: 27/07/2017 by Bayleeu413 (1 review written)

Holiday was mis-sold after costing a lot of money, with no compensation. I would avoid Virgin Holidays at all costs!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service following holiday complaints”

Written on: 11/07/2017 by SHerring123 (1 review written)

We are really disappointed with the Customer Service we've received from Virgin in regard to complaints from our recent holiday to Orlando. We booked all aspects of our holiday through Virgin including flights, villa accommodation, park tickets and car. Our holiday party consisted of two OAP's, two adults and two young children (age 2 and 4). This was a big holiday for us, and we had been saving for nearly 3 years to be able to go. In summary, our complaints were: Alamo Car Hire (preferred… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Virgin don't care, just want your money”

Written on: 08/07/2017 by Gallegosov289 (1 review written)

This is the second time in 1 year that I have had a terrible experience with Virgin holidays. I visited the Victoria store and the adviser took my details and found me a holiday, when I check the prices online they where cheaper than Virgin, as the adviser had took the time to look for my holiday I gave them the option of matching the price. They agreed with the price matching and I paid in full. Two hours later the adviser calls to advise that the email she had received from their price… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“virgin not care”

Written on: 25/03/2017 by 318George (1 review written)

Virgin not care about my holiday overcharged me not bower to talk to me really bad … Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not even go there”

Written on: 12/03/2017 by 1982Kidd (1 review written)

It feels like virgin are blackmailing us to pay more money. They decided to change our hotel, giving us one that was old and make v a newly refurbed in a noisy place v a quieter resort with less amenities, but as they say the hotel has the same amounted ticks, it's the same hotel? Option 1. Stay at the undesirable hotel 2. Don't go 3 give us more money.... Furious, sad, desperate and unhappy. Virgin gave ruined what should have been our first holiday, (we have been married over 20 years)… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't even quote properly!!!”

Written on: 11/03/2017 by Rosaj181 (1 review written)

Phoning around for a trip to the Maldives and after talking to various other tour operators I gave Virgin a try. Other company's were quoting well over 11 k for our honeymoon island which we love and a girl at Virgin quoted me £10600 which I was over the moon about and checked with her twice and she confirmed that was correct and she would send me the email quote straight away. 2 hours later nothing!!!! So I called again next spoke to some girl who was very apologetic and said she would… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 20/02/2017 by Turkeytrish (1 review written)

Booking, abysmal service, Payment details wrong, try booking excursion's on line, direct and via on line chat all to no avail. They simply have not got a clue what they are doing, apart from when they want to take your money and then they are on the ball, after you pay it is all down hill. NO INTEREST!!!!!!!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very disappointed ”

Written on: 02/02/2017 by leila12345 (1 review written)

My husband and I booked with virgin this year as we always do but have found this time that there sales reps at the shops are not as efficient as in recent years.We enquired first about a fly drive holiday doing route 66 Chicago to Santa Monica.They were not as helpful as in recent years noone really got back to us.Went back in to actually book much better service on second visit so felt a bit better.We were told that we would be contacted if the car we chose was not available but noone did.We… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very helpfull nothing to much trouble ”

Written on: 23/09/2016 by Millertq1952 (1 review written)

I hear about all people moaning about virgin,we use them all the time,went to Vegas 1 day late put us up at Hilton food included.came back from holiday informed virgin about it within 4 days received £600 each.going again in March sent the vouchers in lost them but a lady at virgin holidays could not do enough for us,after a week she got in touch with different parts of virgin and found them.wish I could mention her name AS SHE DESERVES TO BE.so not all staff are usless… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just not bothered”

Written on: 19/09/2016 by ocDunlap73 (1 review written)

Went into the virgin holiday shop in Sutton Coldfield to ask about a holiday. I asked for holiday details to be emailed to me and checked that my email was accurate. Three weeks later have not heard anything from them Should I be surprised - not really give the attitude of the person serving me who looked at me as if I had been dragged in off the streets. Shame really because I wanted to experience a Virgin holiday. It wasn't as if they were rushed off their feet. Any way have booked with… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful customer services”

Written on: 23/08/2016 by MolesyD79 (1 review written)

Dreadful customer services. They simply do not care when things go wrong as their only objective is to get your cash. Once you've paid, you are just an additional cost which dilutes their profit margins. They' will not help you! The different departments don't talk to each other so you will find yourself having to explain the problems to many different people… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Virgin won't tell you your Disney hotel is being...”

Written on: 29/06/2016 by Vivianz340 (1 review written)

Just found out my Disney hotel in Florida is being rebuilt and the food court is going to be shut at Port Orleans French Quarter - not that Virgin let us know about it or offered to move our room to a hotel with a restaurant. They will only move us if we pay £1400. I do not recommend them and hope your have not already booked and are committed like we are. Renovations are also underway at Dosney Boardwalk and Wilderness lodge. I will never travel with them again as we have been loyal and… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rednotts's Comment

Written on: 11/07/2016

We are also experiencing the same kind of problems. We travelled with Virgin last year 2015 and must admit the experience was good. So when the emails started arriving in early January letting us know of the sales we decided to book again to Orlando. But this year we booked an hotel that we had viewed on our previous visit asking if all building work had been completed prior to making the decision on where we stayed? At the point of booking we was guaranteed all building work would be completed.
Well the beginning of June this year I received an email stating that not only is there building work near our hotel but on 2 sides. A water park to 1 side and a multi storey car park to another. These only a matter of feet away from some rooms and no guarantee that we would not be placed near this. Also that if we was to be placed away from the noise it could mean a 15 - 20 minute walk just to reception. With 1 member of our party being disabled this was not viable to us. On ringing Virgin I spoke with a manager whom promised to get back to us within 24 hours helping us source an alternative hotel. Well I am sure you can guess that we never heard anything for a week, and in the end franticly rang them asking for help.
Eventually we sourced our own alternative accommodation and rang asking to change to be met with the response that they class the building work as minor and that we would have to pay a premium for changing hotel. Also that because we had booked in the January sale that we had already received a substantial discount. So it seems there is a pattern emerging of Virgin not telling customers of building work until really necessary and then expecting customers to pay a premium for changing accommodation.
There is now a complaint in with ABTA and maybe this is the best direction for yourself?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“very poor customer service”

Written on: 23/02/2016 by Ganddhill (2 reviews written)

Traveled with Virgin Holidays for a christmas break to Mauritous and as a treat we booked business class for our return trip. The first part of the return leg to Dubai was with Emerates and well worth the money but the second part with Qantas was an absolute joke and like economy with extra leg room. Firstly there were not enough staff to cover the flight which was full, secondly it took over an hour for them to even offer any form of refreashment,thirdly my lay flat seat didn't work for the… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Great holiday price but hefty hidden cost.”

Written on: 17/01/2016 by Crouchfy293 (1 review written)

Recently booked for my wife, young son and myself to go to LA. Very happy with the price via their website however upon booking you need to preselect seats via the Virgin Atlantic website. Sadly in order to be seated together as a family which you would obviously want when flying..you have to pay another £150 for this so called privilege. What a complete joke and just more money grabbing by these travel companies with no concern for their customers. Sadly however many airlines seemingly have… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Customer Service experience”

Written on: 04/08/2015 by gnMaher475 (1 review written)

Since booking a tour with Virgin Holidays Ltd at one of their local retail centres, I have been less than impressed with the quality of customer service. In my latest encounter, I had difficulty in making a balance payment by cheque, as I object to the charge they would have levied for a credit card payment. I found the logic behind refusal incomprehensible as I was able to produce copies of paper work received which clearly stated that payment by cheque was acceptable. My argument that they… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ASTONISHED”

Written on: 23/07/2015 by MaryGharbi (1 review written)

Virgin have gone downhill rapidly, particularly their customer services. My daughter and partner returned from Dubai on a Virgin all-inclusive holiday and, despite promising never to visit the same place twice, enjoyed it so much they immediately booked a return holiday. Not long after they learned they were expecting their first baby so asked Virgin if the deposit they had paid could be put on hold until after my grandaughter had been born and my daughter return to work following maternity… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Masters of deciet”

Written on: 15/07/2015 by BiancaUnderwood1970 (1 review written)

i don't need to start a rant about theseShylocks ! Be very aware of the way they operate before you book!!!!!!!!!… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“think you'd learn”

Written on: 30/06/2015 by KaiaMcGinnis (1 review written)

Do virgin actually read their reviews as surely if you do you would be getting something done with your incompetent staff , your holidays are not cheap so least a customer can expect is excellent service , two holidays booked with you for this year at a considerable cost but not one bit of information from you's had to find out and do everything ourselves and not called back as promised several times , what do you actually do to earn your fees… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Miss led or rip off”

Written on: 27/05/2015 by Upton338 (1 review written)

Having booked with virgin to New York I anticipated a Virgin flight with air miles, oh no you don't only when you pay extra that they do not tell you about do you get air miles. Virgin holidays flew us to NY with BA terrible, when I requested Air Miles I was told no way, because I never booked through a shop or telephone but trough the email which is not evident on the website. Okay lets sort this next time, we booked for Florida through a local shop, strange it has a retail cost that was not… Read Full Review

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
Great Deals on Expedia