Virgin Holidays - www.virginholidays.co.uk Reviews
Latest Reviews
★☆☆☆☆
Written on: 22/05/2012
“Never again ”
Visit www.virginholidays.co.ukI would never book with virgin holidays again. We booked a two week trip to Florida the flight was ok our trouble started when we arrived at our villa the reps at the airport must have been laughing at us we were told not to put the address in the tom tom as the villas are that new it will not register the street how wrong they were it was old run down shanty town dirty old mucky villas that stunk of dirty old chip pan fat they were working on the villa as we turned up the drive to the villa had...
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★☆☆☆☆
Written on: 14/05/2012
“Special Family Holiday let down by Virgin”
Visit www.virginholidays.co.ukWe went to Florida for 3 Weeks in November 2011. Booked with Virgin as we had been told how great they were to this destination. However, things started to go wrong before we left - including being given wrong info before we left regarding trips we had booked, in-flight entertainment broke down, very high pressure on arrival to upgrade our car (we were lied too to achive this by the Alamo agent who told us the car we had booked was too small for our party), hotel couldn't find our booking, Disney...
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★☆☆☆☆
Written on: 08/05/2012
“ROBBING B******S”
Visit www.virginholidays.co.ukBooked holiday in february for this September 2012 to Mexico for over £3000 and paid the deposit. Checked prices and the holiday is now nearly £400 pounds cheaper!!!! Wrote and complained and they didn't want to know. Basically they said tough S**T. Note to myself don't go with Virgin again as they are sharks!!!!!...
Read full reviewOuiseyg's response to mikirobbie12's Review
Written on: 09/05/2012
I've had exactly the same problem except my holiday went down by £150 in two hours!! Like you said they couldn't care less, seem to be out to just catch you out and no matter what time I phone I get the indian call centre and they don't understand me and I don't understand them. I will never use Virgin again and I'm gutted that I'm giving them our hard earned cash!
★☆☆☆☆
Written on: 08/05/2012
“Utterly useless”
Visit www.virginholidays.co.ukSo the holiday started in the v room and all was well, until we boarded the plane. The cabin crew talked our group of four out of upgrading saying" it's no different than economy". When the inflight meal was served we were given a menu with 3 choices available, unless you were sat towards the rear of the plane. When we did order our meal. It didn't turn up! When we landed the cabin crew were just worried about getting there holidays started! We got to our virgin recommended hotel to find out we...
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★☆☆☆☆
Written on: 04/05/2012
“Honeymoon ruined! Horrible Customer Service ”
Visit www.virginholidays.co.ukI spent a few weeks if not months planning my once in a life time honeymoon. We decided on St Lucia and booked way in advance through Virgin Holidays. A MONTH before our trip I receive a letter stating that the Property is carrying out an extensive "enhancement project" where they plan to build extra villas and refurbish the reception area, breakfast room and most of the tennis courts! The letter concludes that they hope we have an AMAZING time and come back with wonderful memories!! The last thing...
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★☆☆☆☆
Written on: 02/05/2012
“NO SHOW POLICY”
Visit www.virginholidays.co.ukI will be travelling to from LHR -Chicago then NYC - LHR with my Husband on the 10th, due unforseen reasons and a family emergency my husband will need to travel to the US before me, flying directly to San fran. This counts as a NO show on the 10th for my husband who is meant to be travelling with me, this also means all his internal flights in the US and the outward flight back t0 NYC will automatically be cancelled, as this is the NO SHOW POLICY ONLY for Virgin Holiday, no VIRGIN ATLANTIC!! despite...
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★☆☆☆☆
Written on: 30/04/2012
“Special Holiday to Barbados”
Visit www.virginholidays.co.ukBooked a holiday July 2011 to Waves Hotel in Barbados for Feb 2012. This was a present to my husband for his birthday and retirement from me. Three weeks before the holiday we received tickets, one day later received a letter to say that due to inhouse error there was no room for us and we would have to go to another hotel. We were offered the Almond Village (which had just had salmonella) or the Almond Casurnia, neither had the good reviews of our first choice. We were promised an upgrade to a...
Read full reviewGuest's response to Guest's Review
Written on: 05/05/2012
Hello, I would be happy to back you up for the watchdog case. Our honeymoon in South Africa and Mauritius was ruined by several Virgin mistakes, the biggest one being Virgin demanding from us extra payment while we were on hols. The extra payment was for a name change as my husband has a double surname and Virgin Holidays included only his 2nd surname on all the flight the tickets. To cut the story short we were told to "either pay or stay where you are". Having paid £350 we found out that we were not allowed to board all the planes: SA to Mauritus and Mauritius to LHR as the ticket with the new name had never been issued. There were also several smaller issues, which I won't go into but we made an oral compalined and dealed with Andrew (Africa/Asia Virgin Holiday reresentative) who refused to refund the money claiming that the ticket with the new name exists. The last time we called him was from the Mauritius airport, when we had trouble getting on board as the Air Mauritius staff could not find my husband ticket. He said he'd sort it out and would call us in a few minutes. That was two days ago and he has not called. My husband boarded the plane because Air Mauritius heard our story and was so helpful that they re-issued the old ticket for free. They also told us (and so did SA airlines) that no name change was unnecessary as my husband can easily travel on his main surname. I'd be more than happy to go to watchdog as this company is a joke, the worse we've ever experienced and something has to be done about them.
★☆☆☆☆
Written on: 25/04/2012
“Price match response”
Visit www.virginholidays.co.ukI wrote to the Managing Director as follows:- I am not sure if this will find its way to the correct person. I have tried to find Richards email address but without successes. I am a very frustrated and previously passionate Virgin Holidays customer. For the last 12 years plus my wife and I have taken a two week holiday every year in the Caribbean mainly with Virgin Holidays. This year we decided to go to La Source in Granada in October for two weeks upgrading the room and flight to premium economy...
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★☆☆☆☆
Written on: 02/03/2012
“attitude of staff when dealing with complaints!”
Visit www.virginholidays.co.ukHave previously used virgin atalantic and virgin holidays many times. standards have definitely dropped over the last few years. soent 12 months planning a special trip to mauritius , used virgin holidays had hoped to ahev flown with them but the route by them stopped the month we went. I became ill at the hotel ( rats outside mums room in traps and cockroaches in friends room) when home was diagnosed with salmonella their customer service and attitude was disgusting. initally implied i was lying...
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★☆☆☆☆
Written on: 27/01/2012
“Ruined New York Holiday”
Visit www.virginholidays.co.ukBooked a holiday to New york with Virgin Holidays 12 months in advance, everything ok until arrival at Manchester airport to find out the flight had been cancelled a month earlier, we had not been informed. The flight booked was a direct flight to JFK airport, we were given tickets to go via Paris, when we tried to get the flight from Paris to New York we were told that we only had stand by tickets & we were refused boarding because the plane was full. We were put on stand by for the next flight...
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Showing 1 - 10 of 174 Reviews
★☆☆☆☆
Written on: 11/01/2012
“Booking wrong - totally disorganised would never use...”
Visit www.virginholidays.co.ukI have booked an overnight stopover at the Hilton Gatwick through the Virgin Flying Club for Feb 2012. The offer on the website included a complimentary breakfast if booked before 15th Feb 2012. When my confirmation and e-voucher came through. The terms were Room only. When I queried this I spoke to Virgin Holidays who told me at first to speak to Virgin Atlantic. My booking could not be found and I was then directed back to Virgins holdays, who are a nightmare to get through to. Eventually, I was...
Read full reviewGuest's response to Guest's Review
Written on: 21/01/2012
Same problem being experienced in addition to having car parking included. Vigin say this is a mistake yet we can still book via their web site. Complete dissatisfaction as we cannot even speak to the person who left us a message to call back in the first place.All paid for and we have the voucher saying Hilton gatwick inc 21days parking. A nightmare to get sorted...still ongoing!!
★☆☆☆☆
Written on: 28/12/2011
“VIRGIN RIP OFF”
Visit www.virginholidays.co.ukI have now used Virgin twice and been ripped off both times. The first time I booked on line and on the payment page the site crashed. I had no way of knowing if the booking had gone through or if my card had been debited as I was booking late at night and all their customer servie lines were closed. I called the next day to check if the booking had actually been made to be told that no booking had been received and that the "promotional" price I had seen the previous day was no longer available....
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★☆☆☆☆
Written on: 25/12/2011
“Terrible customer service”
Visit www.virginholidays.co.ukVirgin are happy to take your money when booming excursions but when a problem occurs, then they basically do not want to know! We were 6 minutes late for catching a coach taking us on a £350 excursion due to no fault of our own and because the coach went without us, we were unable to get a refund. They had my mobile number but left a message on our hotel answer phone telling us to meet at another destination. Obviously we didn't get this message because we were on our way to the original pick...
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★★★☆☆
Written on: 12/12/2011
“Virgin in-house entertainment”
Visit www.virginholidays.co.uki was flying from New York to England and the in house entertainment was quite good all the films and music are up to date my children loved all the children programmes being shown especially the Disney shows.their where a variety of different music for everyone's taste. ...
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★☆☆☆☆
Written on: 05/12/2011
“Misleading internet booking”
Visit www.virginholidays.co.ukNot sure what has happened to Virgin but I intend to take them through trading standards as there web site booking terms & conditions are misleading. There is no warning about baggage charges especially concerning sports equipment when they use 3rd party airlines. Quote from them, “Virgin Atlantic and Virgin Holidays are two separate companies” Bookers beware, there customer services are unhelpful, rude and make you feel that it is not their problem. If they carry on like this they will be out...
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★☆☆☆☆
Written on: 01/11/2011
“Poor Customer Service”
Visit www.virginholidays.co.ukOur first experience with booking through Virgin Holidays, and if there customer service attitude is anything to go by, then it will certainly be the last. Fight changes, no apologies, clear lack of understanding on Visa rules, having to explain to staff who are under trained and do not listen to questions being posed to them when the answers are not on the script from which they are clearly reading from, is incredibly poor! I guess our mistake was booking a holiday through Virgin Holidays and not...
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★☆☆☆☆
Written on: 31/10/2011
“VIRGIN HOLIDAYS - APPALLING CUSTOMER SERVICE TEAM”
Visit www.virginholidays.co.ukWe booked a family holiday to South Africa for myself, my wife and 2 young children under 11. The booking process was reasonably easy but, due to a mis-understanding about ticketing, I had need to call the customer service team about making a change to the tickets. I called them 9 times over a period of 5 months; each time having to start again from the beginning and each call lasting around 40 minutes whilst I was left on hold for extended periods. No one took responsibility for any action and,...
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★★★☆☆
Written on: 24/10/2011
“List of problems encountered on our recent holiday in...”
Visit www.virginholidays.co.ukOn arrival at Toronto Alamo car rental desk, I was told 1. No GPS system was available ( eventually borrowed from another Co. ) 2. No car of the type requested was available ( eventually upgrade given free of charge-of which more later ) 3. On arrival at hotel Holiday Inn at 1445 we were informed that our room was not ready. however another room was allocated. although not to the same standard. and incidentally having visited the Brochure listed hotel ( Hotel Delta Chelsea ) we soon realised that...
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★☆☆☆☆
Written on: 19/08/2011
“WORSE COMPANY TO DEAL WITH”
Visit www.virginholidays.co.ukNot yet been on my holiday yet due to fly out on Monday 05th Sept. All i can say so far is virgin is the worst company I have ever dealt with! First off the customer service line is based in india whom I cant understand and they cant understand me which doesnt start off well. So trying to expalin the complaint you have is like speaking to a brick wall. Then asking to be transfered to a Supervisor/Manager is like trying to solve the da vinci code as not one person I spoke to would transfer me to...
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★★★☆☆
Written on: 18/08/2011
“Eaten alive on flight home”
Visit www.virginholidays.co.ukOn flight VS064 from Havana to LGW on 14.8.11 I was seated in 30K. During my 2 week holiday I had 8 mosquito bites over my entire body. Whilst flying home I had taken my shoes off to make myself feel a bit more comfortable. About an hour into the flight I felt my right foot and leg getting a bit itchy. I fell asleep and awoke as we approached LGW with my foot and leg going "mad". I had received a further 37 bites on my right foot and leg during the flight. Has anyone else experienced this? I thought...
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Showing 11 - 20 of 174 Reviews
★★☆☆☆
Written on: 17/08/2011
“6 days and the mention of ABTA to get a resolution . . .”
Visit www.virginholidays.co.ukOur family booked Virgin to take us to Orlando in August 11 - a fly/drive holiday of a lifetime, based on a villa rental. Won't go into all of the issues (there were several which stated before we travelled with the erroneous booking of our villa in the Florida Keys (according to the customer service rep in India this is within the Orlando area and within easy driving distance of the attractions there? - don't think so). Suffice to say a long letter will shortly be on its way to their complaints...
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★★☆☆☆
Written on: 14/08/2011
“Not seated together on our honeymoon.”
Visit www.virginholidays.co.ukI recently returned from my honeymoon which I booked with Virgin. I used Virgin due to the excellent service they provided last time I travelled with them about 6 or 7 years ago. Clearly the level of service they offer has however deteriorated enormously in that time. I had booked over the telephone a long time in advance and was told by the operator to go online and select my seats for the flight which I did. At the time I thought this to be an excellent feature and was very pleased that my seats...
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★☆☆☆☆
Written on: 12/08/2011
“Orlando Florida 10th April 2011 - DISGUSTING!”
Visit www.virginholidays.co.ukVirgin Holidays, where shall we start! Poor Customer Service Poor Villa's Poor Flights Lying Airline Staff And all this from a ' Rockstar Service' We booked our holiday package with Virgin Holidays, only because we had recieved a compensation cheque due to problems with our flights previously. we booked with total confidence after good reviews from friends and family, only to be severley dissapointed from day 1 of the holiday. We turned up at the airport not knowing where we would be staying or...
Read full reviewGuest's response to benc-1991's Review
Written on: 01/12/2011
Sorry to hear you had such a bad holiday. Virgin ruined our Honeymoon at the end of July. I took legal advise and was told you need to go through ABTA. I am still in the process of fighting them but will not stop until I feel they have delt with my problem appropriately. Good luck with it.
★☆☆☆☆
Written on: 14/07/2011
“ Rude, and accused me of using my Autisic Children”
Visit www.virginholidays.co.ukI noticed online that my flight times had changed from the night flight (as requested due to sleeping medication needing to be given to my children whom suffer with Autism) had changed to the earlier flight. I phoned Virgin expecting it to be in error, as my confirmation clearly stated 19.05 hours, and online it stated the earlier plane 17.00. To be told that they can change flight times, and that was one of those things. I asked if they had cancelled the 19.05 flight, to be told that there was...
Read full reviewGuest's response to Karenlott's Review
Written on: 18/07/2011
Hi Karen,
I'm really sorry to hear that you've experienced problems, it certainly doesn't sound like our normal great service.
I've located your booking and can see that your issue has now been resolved but I'm sorry that you weren't satisfied with the way it was dealt with. Rest assured we'll look into your comments and ensure that this is dealt with.
Kind regards,
Karen - Virgin Holidays
★★☆☆☆
Written on: 03/07/2011
“Poor Service, Standards and Aftercare ”
Visit www.virginholidays.co.ukBooked at Virgin Holiday Shop. We were not told when we booked we would have to pay for the luggage on our internal flights. Our tickets arrived 2 days before we left after several phone calls from us. We had booked transfers from airports to hotels but there were no phone numbers to confirm the transfers were still required, as we had been asked to do. Virgin Flight to the States, didn't get the seats we pre booked, got what ever food was left as we were at back of plane, had large piece of hard,...
Read full reviewGuest's response to HazelChapman's Review
Written on: 24/07/2011
relly worried. Husband just booked a holiday with Virgin and have read absolutely nothing good about the firm. Already experiencing similiar problems to this.
★☆☆☆☆
Written on: 26/05/2011
“Poor customer service”
Visit www.virginholidays.co.ukWe booked a holiday with Virgin and the experience was less then feeling the Rock Star service as advertised. They failed to book the 21 days holiday we wanted but ended up 19 days. The hotel dates were wrong. Making changes was a nightmare, they even booked one of the hotels after we would have returned to the UK. They were extremely slow to provide information and never apologized or admit they got it wrong. One resource we were provided was that person dealing with our booking was human. When...
Read full reviewGuest's response to Guest's Review
Written on: 27/05/2011
Hello
Really sorry to hear that you've been having problems. As I don't have your details, please contact us on 0844 5574002 or by email at unhappy@virginholidays.com and we'll be happy to look into this for you. kind regards Karen - Virgin Holidays
★☆☆☆☆
Written on: 17/05/2011
“From start to finish our hoilday booking with Virgin...”
Visit www.virginholidays.co.ukFrom start to finish our hoilday booking with Virgin has been a disaster. When the letter confirmation got returned undelivered, they didn't email or phone they cancelled the whole holiday and didn't tell us. When we re-booked (at the cost of an additional £600) they put the wrong name on one of the tickets and on the visas. They promised to send updated documents which didn't arrive. We have spent hours on hold with their call centre, who are unhelpful, ill informed and infuriating....
Read full reviewGuest's response to Guest's Review
Written on: 24/07/2011
I wish I found this site earlier. Just booked with Virgin and already experiencing problems. So worried want to cancel holiday but won't let us, despite the 7 days cool-off period. Dreading travelling with them.
★☆☆☆☆
Written on: 15/05/2011
“In November booked family trip for four to Viva las...”
Visit www.virginholidays.co.ukIn November booked family trip for four to Viva las Vegas. Virgin Holidays booked us with Continental flights including internal flight too. On their recommendation I organised our seat reservations as early as possible as travelling with two children under 11 and obviously wanted to sit together. Virgin have cancelled our seat resevations for the second time, changed our booking confirmation number mumerous times and generally made the whole thing a complete nightmare! It's only as I have checked...
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★☆☆☆☆
Written on: 09/05/2011
“Virgin really do need to look in house at their...”
Visit www.virginholidays.co.ukVirgin really do need to look in house at their Customer Relations team, here and in Orlando, Florida. I emailed Mr Branson a major complain re Virgin Atlantic which bounced back, referring me to their Customer Relations dept. I rang them as I do not want to wait 28 days for a response to a complaint and was told by an obnoxious Hayley that, although she is a manager, she wont respond to my complaint but "someone" in their team will! And, according to her, she is top level!!!! I thought BA were...
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★★★★★
Written on: 10/04/2011
“I have booked many virgin holidays as well as flight...”
Visit www.virginholidays.co.ukI have booked many virgin holidays as well as flight only. I have always had good customer servicewhen booking, on the areoplane and in resort. I have never been on a cruise or stay & cruise which seems to attract a large majority of the negative reviews. I have on the other hand been on the recieving end of the Mumbai customer services. I have never been so frustrated with customer services before. The problem seemd to be the language barrier, although they speak english it is what I call book...
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Showing 21 - 30 of 174 Reviews
★★☆☆☆
Written on: 09/04/2011
“Booked a silver wedding holiday to NY and Bermuda...”
Visit www.virginholidays.co.ukBooked a silver wedding holiday to NY and Bermuda initially through the Virgin shop at the Trafford Centre Manchester. The staff there have been fine but I have now received about 6 invoices from the Customer Services centre some with minor alterations but others that were major no actual invoice detailing these changes was sent.( internal flight NY to Bda amended to 4 hrs later). The service centre wherever they are based are a nightmare to deal with. They simply do not understand or won't deal...
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★☆☆☆☆
Written on: 05/04/2011
“ ”
Visit www.virginholidays.co.ukWe booked a Virgin flight(to JFK) return/Cunard cruise to the Caribbean through Virgin Holiday Cruises. My issue concerns the return journey from JFK, where we were informed by Virgin Atlantic when checking in, that our return flight had been altered and that we were not scheduled for that flight. I was able to prove that up until the time we left, I had reserved seats on that flight, and Virgin Airlines managed to get us on that flight. Unfortunately, due to bad weather, our flight was...
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★☆☆☆☆
Written on: 01/04/2011
“Virgin Holidays are a complete joke im afraid to say. ”
Visit www.virginholidays.co.ukVirgin Holidays are a complete joke im afraid to say. We have a cruise holiday in 5 weeks time and if they cant get the right hotel sorted when we arrive at out destination the night before we depart for the cruise, then i tend to wonder it anything will be right. The customer service staff are dis-respectful, dis-honest and dis-regard anything you have to say. They say they put it down to having an out-dated system. HELL0!!!!!!!!!!!!!!!!!!!!! THIS IS THE 21ST CENTURY. 5 times ive rang,...
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★★★★☆
Written on: 22/03/2011
“Went to hotel las americas in Cuba,from the 6/3 to...”
Visit www.virginholidays.co.ukWent to hotel las americas in Cuba,from the 6/3 to 17/3 2011,wonderfull hotel etc,i am just writing this as a warning whatever you do do not befriend any German cabin crew!my wife and myself did and spent two days in bed very ill with what we now know as spiked drinks,(apparantly they are renowned for it) this happened not in a nightclub but in the hotel bar. ...
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★★☆☆☆
Written on: 21/03/2011
“We booked a cruise through Virgin Holiday Cruises. ...”
Visit www.virginholidays.co.ukWe booked a cruise through Virgin Holiday Cruises. Good booking process, good vfm but a poor hotel experience in Miami the night before we cruised. The brochure pictures bordered on mis-representation when compared to the hotel & room. Our criticism of Virgin is the customer services experience when we complained about the hotel on our return home. We have the distinct impression that now they have our money, they don't want to know about any problems we had on holiday. Very poor calibre of customer...
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★★★★☆
Written on: 18/03/2011
“We stayed in Almond beach village, Barbados in ...”
Visit www.virginholidays.co.ukWe stayed in Almond beach village, Barbados in January 2011 and we had had a wonderful holiday. Our hotel was a little run down but over all it was a fantastic holiday!!! We also have to give 5 big stars for our hotel virgin holiday rep: Jane Ward she was incredible helpful, nice and cheerful!!! What a perfect virgin girl! Thank you Jane you made our holiday Carolina from Jersey...
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★☆☆☆☆
Written on: 08/03/2011
“You'd think a tour operator would reconfim flights,...”
Visit www.virginholidays.co.ukYou'd think a tour operator would reconfim flights, book cars and book hotels. Well in Virgin's case they don't! Just had a holiday where seats were not confirmed, the car was not booked and most unbelievably the hotel was not booked either! Yes, really! Ended up on standby on the way home and almost got bumped off of our flight. Utter rubbish. Would have been better off doing it all myself - which I will consider doing next time....
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★☆☆☆☆
Written on: 07/03/2011
“Complete scumbags - no chance of resolving anything...”
Visit www.virginholidays.co.ukComplete scumbags - no chance of resolving anything with their customer service infrastructure - i have finally just given up and resigned myself to paying more for our honeymoon than we should be paying....
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★☆☆☆☆
Written on: 25/02/2011
“We have booked to go to Antigua in August 2011 with...”
Visit www.virginholidays.co.ukWe have booked to go to Antigua in August 2011 with Virgin and they conformed all the details for our holiday but now they are saying they want another £1600 from us because they have made a mistake with the room bookings , can anyone help in this matter about being miss sold a holiday that is already costing a fortune I would like to talk to Richard Branston himself about this...
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★☆☆☆☆
Written on: 19/02/2011
“virgin service is a joke, flight cancelled 18th dec...”
Visit www.virginholidays.co.ukvirgin service is a joke, flight cancelled 18th dec due to commercial decision on possible snow, no plane came to take us out and no snow came, flight after ours to jamaica was called forward an hour and took off.only plane that morning cancelled was ours . full refund for holiday only was given after xmas spoke to virgin first time today 2 months on, had to remind manager i was the customer as he was very sarcastic no compensation in any form, cant even get my 2 baggage allowance back as it...
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Showing 31 - 40 of 174 Reviews
★★★★★
Written on: 18/02/2011
“Just home from an amazing holiday in barbados - great...”
Visit www.virginholidays.co.ukJust home from an amazing holiday in barbados - great great great! lovely staff - we were really well looked after - can't wait to go back....
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★☆☆☆☆
Written on: 14/02/2011
“So pleased to find these reviews re Virgin...”
Visit www.virginholidays.co.ukSo pleased to find these reviews re Virgin Holidays..thought l was the only one who is totally disgusted with their Customer Services. We, too got a reall runaround from Virgin cruises/..nothing but hassle and aggravation throughout the booking proceedure then to cap it all our 18 Dec. flight cancelled after sitting on board for 6 hours!So The Queen Mary 2 sailed without us and our special Xmas was no more! Virgin cruises told us we had to claim from our Insurnace company..thet have taken over...
Read full reviewDale1962's response to Guest's Review
Written on: 19/02/2011
try 01293 496883 , have better luck than i did, our flight cancelled 17th dec , going to vegas
<br/>cancelled due to a commercial decision not to bring the aircraft back to gatwick because of snow which might come.no snow mr scotland at virgin.
<br/>it didnt snow until miday on the 18th, the flight was due to leave 11.20am , following plane to jamaica called forward 1 hour because it was there and took of at 10 past 12 midday. gutted
<br/>got money back no sorry nothing , tried to even get baggage back to 2 cases as it is now ony 1 (a good will gesture ) nothing . india a joke , cannot even understand me , i end up spelling it out
★☆☆☆☆
Written on: 07/02/2011
“I booked a holiday to celebrate my wife's 60th and our...”
Visit www.virginholidays.co.ukI booked a holiday to celebrate my wife's 60th and our 40th wedding anniverary. Huge mistake. Booked on August10 2010. After 7 weeks without hearing anything from Virgin I got my agent (Thomas Cook)to contact them. After another day we at last got an email (via Thomas Cook) confirming the holiday. I could not get onto their much vaunted online seat reservation system so I asked Thomas Cook to book 61A and 61C by phone. It took Thomas Cook ages to get it done, but eventually Virgin confirmed our...
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★☆☆☆☆
Written on: 05/02/2011
“Virgin holidays have 'caused me nothing but grief and...”
Visit www.virginholidays.co.ukVirgin holidays have 'caused me nothing but grief and the conflicting advice received by their staff has potentially cost me to lose £1660. I booked a holiday in November and paid for part of the holiday using tesco vouchers. Unfortunately in December my partner and i split up so i contacted Virgin straight away to see what my options were....and this is what happened 22.11.10 - Holiday Booked Ref :1500721 26.12.10 - E-mail sent to Virgin with regards to making a name change ...
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★★☆☆☆
Written on: 01/02/2011
“Everything seems fine until you have a problem. Then...”
Visit www.virginholidays.co.ukEverything seems fine until you have a problem. Then expect to get sent round the houses with each person you speak to giving you a different response. PS Make sure you confirm to make sure their special offers apply to your booking,even if you have read the small print as Virgin like to add hidden terms which only they seem to know about. ...
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★☆☆☆☆
Written on: 26/01/2011
“I have spent the last 5 months trying to book my...”
Visit www.virginholidays.co.ukI have spent the last 5 months trying to book my honeymoon through Virgin. A total disaster. No feedback, no prices, promised telephone calls not made, information lost, no response within the promised timescale to my online complaints and told to ring back on Monday when I spoke to their customer service team at the weekend. I would not recommend under any circumstances....
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★☆☆☆☆
Written on: 25/01/2011
“I am a frequent virgin and also have the virgin...”
Visit www.virginholidays.co.ukI am a frequent virgin and also have the virgin frequent flyer menbership. I have over the years been booking holidays to Florida with Virgin Holidays and had been very satisfied. However over these past 12 /24 months, their service level has gone to disapointing "zero" having booked my last 2 holidays with other tour operators. I have also noticed their prices to significantly increase in recent times. I had called 2 consecutive days, asking for quotes 3 times each day. Each quote provided with...
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★★★☆☆
Written on: 22/01/2011
“Uk staff great, but when you have a question, you go...”
Visit www.virginholidays.co.ukUk staff great, but when you have a question, you go to the india call cantre. Oh what a difference. avoid if at all possible. I always felt depressed after calling, poor advise, wrong info long delays etc. I then found a Virgin Holiday centre in a local Tesco. Staff fantastic, all problems solved and questions answered, quickly and efficiently. ...
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★☆☆☆☆
Written on: 18/01/2011
“Booked a late break to Jamaica with Virgin on their...”
Visit www.virginholidays.co.ukBooked a late break to Jamaica with Virgin on their website. We were really looking forward to it as it was so close. The next day we had a call to say that there had been a problem with their computer system and the price we had been charged hadn't correctly reflected the room upgrade. They wanted to charge an extra £800 on top of the £1880 we'd already paid. Had no option but to cancel. Told it would take 3-5 days to get the refund allowing no time to book anything else. Now their...
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★☆☆☆☆
Written on: 12/01/2011
“ I HAVE BEEN ON HOLD FOR 3 HOURS,I HAVE BEEN PASSED...”
Visit www.virginholidays.co.ukI HAVE BEEN ON HOLD FOR 3 HOURS,I HAVE BEEN PASSED FROM INDIA TO THE UK 15 TIMES AND IM STILL ON HOLD. This level of customer service is disgusting, i work in the hotel trade and have managed to book 25 rooms in the time i have been on hold. I wanted to spend around 5k with vigin but i am now going to cancel and get my deposit refunded. A complete joke...
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