Virgin Holidays Reviews - www.virginholidays.co.uk

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Latest Reviews

★★★★★

“Very helpfull nothing to much trouble ”

Written on: 23/09/2016 by Millertq1952 (1 review written)

I hear about all people moaning about virgin,we use them all the time,went to Vegas 1 day late put us up at Hilton food included.came back from holiday informed virgin about it within 4 days received £600 each.going again in March sent the vouchers in lost them but a lady at virgin holidays could not do enough for us,after a week she got in touch with different parts of virgin and found them.wish I could mention her name AS SHE DESERVES TO BE.so not all staff are usless… Read Full Review

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★☆☆☆☆

“Just not bothered”

Written on: 19/09/2016 by ocDunlap73 (1 review written)

Went into the virgin holiday shop in Sutton Coldfield to ask about a holiday. I asked for holiday details to be emailed to me and checked that my email was accurate. Three weeks later have not heard anything from them Should I be surprised - not really give the attitude of the person serving me who looked at me as if I had been dragged in off the streets. Shame really because I wanted to experience a Virgin holiday. It wasn't as if they were rushed off their feet. Any way have booked with… Read Full Review

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★☆☆☆☆

“Dreadful customer services”

Written on: 23/08/2016 by MolesyD79 (1 review written)

Dreadful customer services. They simply do not care when things go wrong as their only objective is to get your cash. Once you've paid, you are just an additional cost which dilutes their profit margins. They' will not help you! The different departments don't talk to each other so you will find yourself having to explain the problems to many different people… Read Full Review

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★☆☆☆☆

“Virgin won't tell you your Disney hotel is being...”

Written on: 29/06/2016 by Vivianz340 (1 review written)

Just found out my Disney hotel in Florida is being rebuilt and the food court is going to be shut at Port Orleans French Quarter - not that Virgin let us know about it or offered to move our room to a hotel with a restaurant. They will only move us if we pay £1400. I do not recommend them and hope your have not already booked and are committed like we are. Renovations are also underway at Dosney Boardwalk and Wilderness lodge. I will never travel with them again as we have been loyal and… Read Full Review

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Rednotts's Comment

Written on: 11/07/2016

We are also experiencing the same kind of problems. We travelled with Virgin last year 2015 and must admit the experience was good. So when the emails started arriving in early January letting us know of the sales we decided to book again to Orlando. But this year we booked an hotel that we had viewed on our previous visit asking if all building work had been completed prior to making the decision on where we stayed? At the point of booking we was guaranteed all building work would be completed.
Well the beginning of June this year I received an email stating that not only is there building work near our hotel but on 2 sides. A water park to 1 side and a multi storey car park to another. These only a matter of feet away from some rooms and no guarantee that we would not be placed near this. Also that if we was to be placed away from the noise it could mean a 15 - 20 minute walk just to reception. With 1 member of our party being disabled this was not viable to us. On ringing Virgin I spoke with a manager whom promised to get back to us within 24 hours helping us source an alternative hotel. Well I am sure you can guess that we never heard anything for a week, and in the end franticly rang them asking for help.
Eventually we sourced our own alternative accommodation and rang asking to change to be met with the response that they class the building work as minor and that we would have to pay a premium for changing hotel. Also that because we had booked in the January sale that we had already received a substantial discount. So it seems there is a pattern emerging of Virgin not telling customers of building work until really necessary and then expecting customers to pay a premium for changing accommodation.
There is now a complaint in with ABTA and maybe this is the best direction for yourself?

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★☆☆☆☆

“very poor customer service”

Written on: 23/02/2016 by Ganddhill (2 reviews written)

Traveled with Virgin Holidays for a christmas break to Mauritous and as a treat we booked business class for our return trip. The first part of the return leg to Dubai was with Emerates and well worth the money but the second part with Qantas was an absolute joke and like economy with extra leg room. Firstly there were not enough staff to cover the flight which was full, secondly it took over an hour for them to even offer any form of refreashment,thirdly my lay flat seat didn't work for the… Read Full Review

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★★☆☆☆

“Great holiday price but hefty hidden cost.”

Written on: 17/01/2016 by Crouchfy293 (1 review written)

Recently booked for my wife, young son and myself to go to LA. Very happy with the price via their website however upon booking you need to preselect seats via the Virgin Atlantic website. Sadly in order to be seated together as a family which you would obviously want when flying..you have to pay another £150 for this so called privilege. What a complete joke and just more money grabbing by these travel companies with no concern for their customers. Sadly however many airlines seemingly have… Read Full Review

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★★☆☆☆

“Customer Service experience”

Written on: 04/08/2015 by gnMaher475 (1 review written)

Since booking a tour with Virgin Holidays Ltd at one of their local retail centres, I have been less than impressed with the quality of customer service. In my latest encounter, I had difficulty in making a balance payment by cheque, as I object to the charge they would have levied for a credit card payment. I found the logic behind refusal incomprehensible as I was able to produce copies of paper work received which clearly stated that payment by cheque was acceptable. My argument that they… Read Full Review

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★☆☆☆☆

“ASTONISHED”

Written on: 23/07/2015 by MaryGharbi (1 review written)

Virgin have gone downhill rapidly, particularly their customer services. My daughter and partner returned from Dubai on a Virgin all-inclusive holiday and, despite promising never to visit the same place twice, enjoyed it so much they immediately booked a return holiday. Not long after they learned they were expecting their first baby so asked Virgin if the deposit they had paid could be put on hold until after my grandaughter had been born and my daughter return to work following maternity… Read Full Review

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★☆☆☆☆

“Masters of deciet”

Written on: 15/07/2015 by BiancaUnderwood1970 (1 review written)

i don't need to start a rant about theseShylocks ! Be very aware of the way they operate before you book!!!!!!!!!… Read Full Review

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★☆☆☆☆

“think you'd learn”

Written on: 30/06/2015 by KaiaMcGinnis (1 review written)

Do virgin actually read their reviews as surely if you do you would be getting something done with your incompetent staff , your holidays are not cheap so least a customer can expect is excellent service , two holidays booked with you for this year at a considerable cost but not one bit of information from you's had to find out and do everything ourselves and not called back as promised several times , what do you actually do to earn your fees… Read Full Review

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★☆☆☆☆

“Miss led or rip off”

Written on: 27/05/2015 by Upton338 (1 review written)

Having booked with virgin to New York I anticipated a Virgin flight with air miles, oh no you don't only when you pay extra that they do not tell you about do you get air miles. Virgin holidays flew us to NY with BA terrible, when I requested Air Miles I was told no way, because I never booked through a shop or telephone but trough the email which is not evident on the website. Okay lets sort this next time, we booked for Florida through a local shop, strange it has a retail cost that was not… Read Full Review

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★★☆☆☆

“customer service a washout”

Written on: 14/05/2015 by lancslass3 (1 review written)

Wish I'd of read these reviews before booking holiday , still waiting for reply from virgin after being told by two separate advisors that they would get back to us concerning our holiday weeks later still no joy ,quick enough to take our money but not quick enough with any enquiries , first time I've booked with virgin and by looks of it it's going to be the last , think virgin should invest in some customer service courses as for the price of the holidays the service is rubbish… Read Full Review

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★☆☆☆☆

“A nightmare from start”

Written on: 02/04/2015 by Nunez281 (1 review written)

I tried to do a telephone enquiry booking thinking it would be easier and more efficient......Boy was I wrong. I tried to book a Surprise holiday for my family and especially my son for his 21st in April ( this April) I was given a reference number when I got suitable date all fine and then it started I was sent emails with 3 different reference numbers names missing dates of birth wrong . I immediately phoned the contact person automated services reassured eventually it was… Read Full Review

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★★☆☆☆

“Misinformation in itinerary”

Written on: 13/03/2015 by vjPierce1961 (1 review written)

Our tour itinerary was at least 18 months put of date and promised tours, like sunrise over the Grand Canyon, we're cancelled. No dedicated pick up at the airport, we had a 40 minute wait for the hotel bus which was not what you need after an 11 hour flight. Now our Luxor or similar hotel in Vegas has changed to Circus Circus - not at all similar. Shame on Virgin, you fail to meet expectations and customer service totally missing. Virgin in UK passed the buck to the US team who failed to return… Read Full Review

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★☆☆☆☆

“Gone Very Downhill - Won't Use Again”

Written on: 15/02/2015 by Emerye326 (1 review written)

Having travelled with Vigin Holdays for several years we thought we would get the same quality of service this year. Sadly it has all gone to pot and the customer service has failed miserably. We were tricked into paying far more than we needed to and NEVER saw a Virgin employee from start to finish of the holiday. Not even a phone call. Do not use this company if you are expecting any kind of personal contact from them. PS Virgin Holidays and Virgin Atlantic are separate companies. The… Read Full Review

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Scotty3680's Comment

Written on: 20/04/2015

Virgin Holidays is a wholly owned subsiduary of Virgin Atlantic, they are far from 'seperate companies'/

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Fairytooth's Comment

Written on: 20/04/2015

Maybe so but not what they tell you if you ever manage to speak to them. Anyway, it simply meant that my comment was aimed directly at Virgin Holidays rather than Virgin Atlantic who still appear to be properly managed.
Thanks for the minor correction.

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★☆☆☆☆

“Total RIP OFF on CRUISES”

Written on: 20/01/2015 by JanLan (1 review written)

We paid £4500 for a cruise and flights on carnival Valor plus 3 nights stay in Puerto Rico, when I received my invoice from Carnival the cruise with a balcony room only cost under £1000 for both of us, including tips. Virgin therefore charged £3500 for flights to and from UK and 3 nights accommodation. I met a friend in Barbados who had got a flight for £397 over the Xmas period which is exceptional I know but having booked in early October I had asked for best flight prices and adjusted… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 02/01/2015 by Asmar (1 review written)

I had the misfortune to book a holiday to Cuba with Virgin holidays. My luggage was stolen from the secure storage area at the Royal Hicacos in Varadero, where I stored it based on the advise of Virgin holidays representative. Virgin Holidays were very unhelpful & refused to give any compensation or accept responsibility. If you want your luggage stolen use this company!… Read Full Review

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★☆☆☆☆

“DISCUSTED”

Written on: 31/12/2014 by Emilio412 (1 review written)

I have been on several holidays which have been good. I have a holiday booked with them in February I wanted to change the name from my husband to my son as my husband is very ill and may not be able to go and Virgin wanted over £500 to change one name and date of birth it is OUTRAGEOUS I was maybe expecting to pay £50 that I could understand they have now lost a regular customer that will no longer sing there praises but tell everyone what they have done so now we are going to loss the money… Read Full Review

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★☆☆☆☆

“Virgin Holidays car hire quotes misleading”

Written on: 03/11/2014 by Christine749 (1 review written)

Be careful if you ask Virgin Holidays for a quote for car hire. We were well and truly hoodwinked this summer. We accepted a quote for a one way car hire, and booked and paid before we left the UK. When we picked up the car in LA we were told that there was an additional fee of $350 when we dropped off the car in Montana. The one way fee is not the issue. The issue is that this was not included in the quotation, even though the booking form we completed asked for a collection and drop off… Read Full Review

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★☆☆☆☆

“worst holiday experience”

Written on: 03/11/2014 by crossbuilder (2 reviews written)

Booked our dream holiday in the Maldives with Virgin 9 months ago at a cost of over £13,000, taking great care that flight times etc all sensible as travelling with small child. With just 6 weeks until our holiday, Virgin told us they would no longer be honouring the original flight times and that we would have to spend 12 hours waiting in Dubai for connecting flight. No upgrade, refund or even vouchers offered, attitude was very much take it or leave it. Decided to leave it and book another… Read Full Review

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