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| Customer Service | 2/10   |
|---|---|
| Value for Money | 2.4/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.9/10 |
Full review by
dprice42
on 28th Apr 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Customer Services, investigations dept, no returned calls, unable to get a managers full name.
General comments: Booked Ski Holiday through Airtours Direct (1 yr in advance) and was quoted decent price (including Ski Packages), unfortunately their system hadn't yet had ski packages uploaded for 2009 - they said they would enter them as soon as they were able to. I kept ringing to confirm that they had entered them - by 5th week of calling they told me I had been quoted incorrect price and cost would be £300 more as packages hadn't been booked at the time of quote???? Following a couple more upsetting calls I said I wished to cancel as I had been mis-sold product. Following further calls (all to my cost- as no calls returned) they then informed me we would be charged £125 EACH cancellation Fee!!! I Asked for this in writing and they said they could not do that !!!! I am still waiting for a return call from our last conversation with them 4 days ago (supposed to be a 48 response time). I advise you to book holidays with local travel agent - at least you can talk face to face with them.
dprice42's review and ratings | 195 words
Review by
peterwalker45
on 8th Oct 2007
User Rating : 0
Respect :
0
On the 4th of March I paid a deposit to My Travel/Airtours online for a holiday I booked to go on later this year.
On the 26th of June they wrote to me with changes to my flight times, the first paperwork I had received from them either electronically or post delivered since making the booking. The return flight was changed to the following day making it impossible for my wife and I to continue with this booking due to work commitments.
I then wrote to them twice informing them of the abov ...
peterwalker45's full review | 153 words
Review by
naylor
on 15th Aug 2007
User Rating : 0
Respect :
0
We will not ever book another holiday with Airtours! I work hard all year and look forward to our annual vacation abroad. I am very, very disappointed and feel very cheated and very much out of pocket, as this holiday has ended up costing me more than if I had booked with a more reliable, slightly more expensive tour operator.
naylor's full review | 200 words
Review by
JBB
on 26th Apr 2007
User Rating : 0
Respect :
0
I booked a Kenyan holiday. The brochure detailed a beautiful hotel, 4 full days of Safari and the rest of the holiday at a lovely hotel.
The Safari left out on a Tuesday and the one weekly flight landed on a Tuesday, so figuring that we would miss the trip the week we arrive so obviously would be on the following week's trip, the agent couldn't tell us for certain but it was obvious to them, as well as us we booked.
We now find out that this is not the case. It is not physically possible to ...
JBB's full review | 266 words
Review by
djeva1
on 11th Mar 2007
User Rating : 10
Respect :
-1
We travelled to Romania with Airtours last week and I can honestly say that me and my husband had a fantastic time yet again with Airtours, the last time we used Airtours was when we went to Lanzarote. The only problem we had this time round was that we had to travel 230 miles to fly from Manchester, this could not be helped but it would be so much more convenient for people who live nearer to Manchester. The flight was on time and when we arrived at Bucharest Airport, the tour reps greeted ever ...
djeva1's full review | 291 words
Review by
Christine Ballance
on 28th Feb 2007
User Rating : 0
Respect :
0
We have just been very badly let down by Airtours. Just a few days before we were due to fly, we were informed that our Saturday flight to Bulgaria had been cancelled. This was to be our four children's first skiing experience and they are understandably very upset.
Airtours have offered us a refund plus £40 per person i.e. £240 but how could this compensate our children for what they have just lost?
Our travel agent says part of her difficulty in trying to get us something else ...
Christine Ballance's full review | 119 words
Review by
carolina
on 24th Feb 2007
User Rating : 4
Respect :
0
I have written an email of complaint weeks ago to Airtours and have yet to receive a reply. We went to Cancun in Mexico at the end of January, the place is lovely, the hotel was lovely. It was on our return journey home, that we had loads of problems. My husband had seafood for dinner at the restaurant the night before we left, the next day he was quite ill. We were picked up at the hotel at 12.30pm, then driven round a number of other hotels to pick up other guests. Two hours later we passed ou ...
carolina's full review | 425 words
Review by
Dore
expert review 
on 26th Oct 2006
User Rating : 2
Respect :
+2
Had a rotten experience with Airtours/Mytravel in January on a ski trip. I wrote to them to complain and got a "not interested" response and no compensation. My letter is below:
Dear sir/madam
I booked my Airtours holiday to Maeva Les Melezes apartments in Alpe d'Huez through Igluski.com departing on 31 December. I have just returned from this holiday. Airtours did as much as they could possibly do to squeeze the enjoyment out of the trip. My biggest complaint is with the practice of filli ...
Dore's full review | 1260 words | 1 comment added.
Review by
hamonk
on 21st Mar 2006
User Rating : 10
Respect :
0
After reading many bad reviews about Airtours I was very nervous about the holiday before we had even left.
On arrival at our destination airport we were greeted by a Representative who was very helpful and guided us to our coach for our onward journey. On the coach we were introduced to our tour rep and given an introduction to the country. On our way to the hotel we were guided through the popular places to visit and eat and given some local advice.
The hotel we stayed in was very nice ...
hamonk's full review | 179 words
Review by
abbiewarren
on 16th Jan 2006
User Rating : 0
Respect :
0
Airtours flights were really bad, the plane and seats like the 1980's. They put us in a awful hotel for our honeymoon, there was building work and the rooms were awful. The rep was useless and rude!! When we returned to the UK we have written to them on countless occasions and their replies are terrible. The seem to copy the back page of their customer service booklet. They do not read your letters, it has taken us 4 months just to get a reply from them.
abbiewarren's full review | 91 words
Review by
Dora2000
on 28th Oct 2005
User Rating : 1
Respect :
0
We haven't even started our holiday with Airtours yet, but here we are writing a review of our (poor) experience so far! It doesn't bode well...
3 months ago we booked a one week holiday in Fuerteventura with the children, specifying we wanted to be near the sea and pool.
About 1 month ago our return flight time was changed to 4 hours later, meaning we now return at about 11:00pm with a 5 and 6 year old. Not ideal, and it will be disruptive and difficult with the children, but we realise ...
Dora2000's full review | 254 words
Review by
frederica
on 31st Aug 2005
User Rating : 9
Respect :
0
We were travelling with Airtours to Reus Airport in August 2005. While travelling, the plane was delayed by an hour, as the first-aider was stuck in traffic. At one point Airtours tried to get us off the plane, but no one would move. Instead they played Madagascar to keep the children happy. They also asked people whether they would like some water, which was helpful. On the way back however, it landed 25 minutes before we were supposed to, but then we had to wait half an hour for the lugga ...
frederica's full review | 547 words
Review by
sharkyandgeorge
on 29th Jun 2005
User Rating : 0
Respect :
0
Airtours - This tour company have recently caused so much stress for so many people. They have repeatedly misinformed me about a situation in a hotel in Mexico, namely the Viva Wyndham Azteca in Playacar. I have spent so much money trying to call them for the information I need. They won't send anything in writing, and they have managed to ruin a holiday we haven't even been on yet!!! How's that for "customer service".
If you are unfortunate enough to have booked with this company, I hope a ...
sharkyandgeorge's full review | 163 words
Review by
Elletait
on 25th Jan 2005
User Rating : 1
Respect :
+1
Airtours have given me the worst customer service that I have ever known from a company. It is no surprise to me that this particular company is loosing its market share!!
I will start at the beginning:
I booked a two-week holiday to Cyprus in January 2004 to holiday in June 2004. I upgraded at a cost of £50 per person to get 5lbs extra baggage allowance and also paid £30 per person to pay for extra legroom. When I go to the airport in June, I was then told that because I was trave ...
Elletait's full review | 387 words
Review by
pabloisme
on 13th Sep 2004
User Rating : 0
Respect :
+1
AAspro Airtours and the new My Travel all the same
We had a diabolical holiday, we didn't expect much but we got the real dump, this was the holiday from hell.
Cockroaches, the pool was closed (full of gunk) and roped off, smelt like an open sewer, looked like it too....
They did offer to taxi us to Toremolinos, you had to go into reception, ask and wait for a taxi, cant leave in case it came, then ah you had to change before you went, and come back in wet kit,
neat!
Chickens run around ...
pabloisme's full review | 245 words | 1 comment added.
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