Thomas Cook Reviews

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Thomas Cook go to www.thomascook.com
1.5 stars
Average rating for this product is: 1.5 out of 5

From 14 ratings and 203 reviews

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Average Ratings for Thomas Cook

  • Customer Service1.3 stars
  • Value for Money1.7 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.5 stars

203 Reviews For Thomas Cook

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    my and my boyfrend got back from turkey this yer, our flight was on time but they took over 4 hours offloading our bags, which meant we missed our pre booked choach and thomas cook didnt even say sorry ans sed it wastent their problem that we missed our coach and we had to pay for the coach all over again and they didnt refund us this money back even though we had travel insurance.

  • Bruce Tigger Rank: Corporal 19th Nov 2009

    Reviewer rating: 1 stars


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    Thomas Cook booked coach tours in Turky on our behalf. The night before the 1st tour was due to go they cancelled. They also cancelled the other tours. We were promised refund by local agent next day. Refund receipt not issued for 11 days, just prior to departure. Back home wrote to Customer Services - letter from Mark Atherton "Customer Relations Executive", full of platitudes and stating "Our resort management team have confirmed the refund will now be processed by end of week ending 17 July". ...

  • Guest 8th Nov 2009

    Reviewer rating: 1 stars


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    on the flight on saturday 7 november 2009 from fuerteventura to brussel ( 21u10)
    there was a delay of one hour without any warning or appologize, they act like it did not happen at all
    and there was a blond lady ( about 45 years) with long hair that was very unfriendly and used her time to start making fights with the passengers and with us, she was a belgium woman responsible for the flight, she refused to say her name, we had to ask her about three times to be more friendly, but she became onl ...

  • Guest 6th Nov 2009

    Reviewer rating: 2 stars


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    First of all, Thomas Cook planes are cramped and uncomfortable for a 4 1/2 hour journey! We stayed at the Majesty Tuana near Fethiye, Turkey. The hotel and staff were fantastic, clean and couldnt do enough for you. We decided to do some excursions so picked up a leaflet, and decided what we could afford to do. Unknown to us we had been given a listing for another holiday company who were offering exactly the same excursions as Thomas Cook at nearly half the price! So having been given the new p ...

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    The worst part about my holiday was that i booked it through Thomas Cook, the first and last time I do that, cramped on their unbelievably tiny and dirty planes.

    Hotel pickup was a disaster, i had to get 2 buses to the airport because of the nasty cross-eyed Thomas Cook chav 'in charge' of the coach. She was even too lazy to walk into the lobby and call us, so we had no idea it was our coach, and she would offer no information on how i could get to the airport, probably because she was cluel ...

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    I had got a 'Best of Europe 2009' tour booked with Thomas Cook at Jaipur (India) and a cheque amounting to Rs. 50,000 (for two persons - the other being my wife) was deposited with them towards advance payment. A certificate to this effect was issued to me on 2 September 2009.

    But, due to the service negligence on its part (supply of wrong travel documents - the transit entry pass for Dubai issued in my wife's name had a photograph of some other lady - and that too at the last moment), we coul ...

  • Guest 28th Oct 2009

    Reviewer rating: 4 stars


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    We booked our holiday in The Algarve,Portugal with our local Thomas Cook store where they were helpful BUT after paying as we were going on holiday within a fortnight we found that we were charged a late booking fee,when we complained to the manageress of the store about the late booking fee we were told that this was for the privilege of paying in the store.We did follow this one up and got £43 back from the £60 we paid for the late booking.
    Now looking on the internet at the compan ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    We booked our wedding through Thomas Cook and they messed it up, they called us after 4 weeks and said the dates are not available after leading us on that it was all available, they take bookings for wedding without checking the dates are avaialble. very poor service "never book with Thomas cook" i should have known better avoid at all costs sept 2009

  • Guest 11th Oct 2009

    Reviewer rating: 5 stars


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    Our family (6 adults) have just returned from a 16 day canadian escorted tour (Canadian Odyessy) which started off in Toronto, transferred to Calgary to tour the National Parks, Lakes, Glaciers, staying in Banff, Emerald Lake, Jasper, Questen, Whistler and Vancouver. During the route we undertook a 2 day Goldleaf Rocky Mountaineer trip and joined in many optional tours (all reasonably priced) and additional activities we booked ourselves, including NHL hockey games. We have truly had the holiday ...

  • Mike Huntley 20th Sep 2009

    Reviewer rating: 1 stars


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    THOMAS (WE WILL RIP YOU OFF) COOK
    My wife and I have just returned from a 2 week holiday in Corfu. When we booked our holiday we elected to pay the surcharge to have an extra 5 Kgs of luggage capacity to safeguard against paying for excess baggage on our return. When we arrived at the airport to come home to my surprise the lady at the check in desk asked for my suitcase and my flight bag to be put on the scales together and informed me I was 7 Kgs overweight and that I had to pay an excess cha ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    I will never book a holiday with thomas cook ever again! Especially online where they palm you off with another company! I paid my money to Thomas cook was invoiced by Thomas Cook but when arriving in Turkey palmed off with a company called Resort Hopper! i will never ever fly or book again with Thomas Cook!!!!!

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    We travelled with Thomas Cook to Cayo Coco, Cuba in August/September 2009. In total there were 37 of us booked over three weeks ( 20 for first 2 weeks and 17 for second two weeks with 1 week overlapping in middle). The holiday was for my sisters wedding.
    The first group were delayed for 7 hours from Gatwick, the second group were delayed for 7 and a half hours from Gatwick.
    On the day of the wedding there was no wedding cake ( after being asked what type of cake she would like two days previou ...

  • atty11 14th Sep 2009

    Reviewer rating: 1 stars


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    I went and stayed at golden dreams appartments in Bulgaria,The hotel was fine and the people there very friendly a waitress at the sunny dreams hotel was great had laugh and a joke with you ,golden dreams do not do food so you have to go across the road to the sister hotel called sunny dreams.When you go out and about in Bulgaria the people are very nasty ,if you go out for a meal they just take there own tip coz they dont bother giving you your change back,if you don't tip well they ell you to ...

  • Guest 12th Sep 2009

    Reviewer rating: 5 stars


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    Just returned from the Dominican Republic,I was in Grand Paradise-Bavaro,a place worthly of command,I had the best holiday so far.Everything was amazing.Can not wait next year and go again.

  • Guest 29th Aug 2009

    Reviewer rating: 4 stars


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    We booked a Thomas Cook flight for 2, 7 days to Kos, staying in self-catering accommodation at Kamari Beach. We did this BEFORE we read the reviews so we were expecting the worst. We were pleasantly surprised. We managed to get extra leg room on the outward flight at the cost of £40!The service was ok on the outward flight, but coming back from Kos to Manchester it was very professional and helpful. We got the diabetic meals we had ordered, legroom was not great, but ok for a medium-haul f ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    on arrival at hotel the wardrobe door fell on my foot and it was badly bruised ,when I told the Thomas Cook Rep it was treated as a joke and advised to see my Dr.when we got home .the freezer broke in our apartment and she did nothing about it and we lost all our food ,spent a miserable week with bad brusing on my foot ,when we complained to thomas cook was told the Rep said the door almost hit my foot ,so why see a doctor ??? this was the first time with thomas cook and will never book with t ...

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    i recently had a holiday in egpyt the homeward flight was canceled we where put up in a sub standard hotel after a complaint to thomas cook they could not have cared less their staff were less than helpful and getting them to tell the truth was impossible
    i would not travel with them again as they dont give a damm about you ..........think twice if i were you

  • julxs 24th Aug 2009

    Reviewer rating: 1 stars


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    Had a great 2 week holiday in crete ruined by our experiance at the airport. Arrived early but was told after a lot of descusion that THEY had the wrong list, we were not on it, we were not getting on that flight.We were told we had to wait and see if some people did not turn up. she was the rudest woman ever, no sympathy, it was all our fault. We had tickets i could not understand why we had no seats. Everyone else was getting processed, although they had no pre-booked seats imfo. But we were t ...

  • Guest 23rd Aug 2009

    Reviewer rating: 5 stars


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    Flights were on time with amazing staff. The reps were really nice and always at the hotel packed with loads of great advice and tips. The hotel, for a 3 star self catering hotel, was clean and the staff where very friendly. I cant fault Thomas Cook, I always travel with them and they are the best! When ever I travel with any other operator I have been left disspointed. Honestly, I cannot believe all these bad reviews, I travel with them 3 times a year and had no problems!

  • Guest 15th Aug 2009

    Reviewer rating: 1 stars


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    NEVER AGAIN!

    Arrived to what we thought was a three star all inclusive hotel in Majorca only to find what can only be desribed as awful.

    The sheets were bloodstained, ashtrays and used glasses were left for days before being emptied and there was a foul odour of sick throughout the complex.
    Just when we thought we had seen enough, we opened the rotting sliding door only to find a wrung out pair of pants on the balcony area. NICE!!!!!!

    This Thomas Cook hotel was not just oversubscribed but po ...

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