Thomas Cook Reviews

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Latest Reviews

★★★★☆

“Customer Service on APD”

Written on: 29/08/2015 by Jayli79 (2 reviews written)

For once and surprise that I have to praise the officer who dealt with my request for a APD refund. I did not expect the helpful response and expected to be told to go to the travel company that I had booked my holiday with, instead after confirming that I had a paid for a child's ticket, I was given a refund for the duty paid for a child's ticket. Thank you Thomas Cook… Read Full Review

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★★★☆☆

“eftalia resort hotel”

Written on: 28/08/2015 by larainefrommanchester (1 review written)

me and my daughter have just come back from eftalia resort hotel in turkey the hotel was very clean but the food was only catered for european people and for english people there was chicken nuggets and chips every night the entertainment was dull and we had a two hour transfere each way from the airport which was supposed to take an hour and a half but the coach driver stops at their friends shops each way wasting time we didnt see a rep all week the rep didnt come from the airport with us we… Read Full Review

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★★★★☆

“El treblol Costa teguise ”

Written on: 17/08/2015 by Davisgs367 (1 review written)

Holiday 2nd August. Good hotel. Food mostly good, something for everyone. Entertainment cheesy but fun for kids. Some bickering between entertainers evident. Kids club excellent. Our kids loved it especially the lady who also escorted us to rancho which was really good day out for kids. Don't like towels reserving sun beds. Sometimes those reserving them didn't appear for hours, literally. Area nice and beach lovely, only 10 mins walk. Would return… Read Full Review

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★☆☆☆☆

“flight okay, lots of waiting”

Written on: 14/08/2015

Small print made us confused on which terminal we were leaving from so went to the wrong one at Gatwick. At prime time with lots of Thomas cook flights there was only one member of staff to check us in so we had to wait for 1 hour 15 minutes this then pushed us from time and couldn't have lunch. Appalling that there was only one lady checking in bags with the queue not moving and getting very long. Only positive is we were spoken too by representatives in gran Canaria. Then the flight left 45… Read Full Review

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★☆☆☆☆

“Charges hidden in 12 pages of small print”

Written on: 13/08/2015 by 248Peck (1 review written)

very disappointed experience with Thomas cook sport, I was directed to use TBA as I did not know the name of the person I was booking for and then when I called TC to add name, apart from a 50min wait on the phone I was then told it would be £40. never to be used again.... … Read Full Review

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★★★★☆

“Very Good Exp”

Written on: 09/08/2015 by AlexiaNash (1 review written)

THis is new reviw Very Good Exp with thomas cook… Read Full Review

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★★★★☆

“Ficos Hotel Lanzarote spain”

Written on: 30/07/2015

Having just spent 7 days at this hotel, which was very nice, clean and good food! I would like to make sure two members of staff get recognised... Stuart and Katy (2 reps from Thomas Cook!) These two worked from morning until night time and didn't stop. I know some people don't want to play water polo bingo or even play darts but Stuart and Katy kept everyone entertained. Please make sure these two are recognised well. Stuart told us about 2/3 trips (the girl who books the trips was never… Read Full Review

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★☆☆☆☆

“Duty of Care? Thomas Cook Just Don't Care!”

Written on: 28/07/2015 by johnb2 (1 review written)

On Saturday night (25th July), at approx. 10.05pm local time, I was collected by car (with my partner) from Club Letoonia in Turkey. Our rep had said a mini bus would collect us, take us to a Hotel in Fethiye where we would meet the coach transporting us to Dalaman airport ready for our flight back to the UK The car sent to collect us was unmarked, had nothing to say it was booked by Thomas Cook, and the driver could speak no English. He did have a slip of paper with my name on it.

We tried to
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Saintchristopher's Response to johnb2's Review

Written on: 05/08/2015

Hiya.
It's easier to book your own hotel/flight/transfer/car parking etc. and you could save up to £500. Try it next time. If things go wrong on this basis you only have yourself to blame.
Independent Traveller -SaintChristopher

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Simonatkins's Response to johnb2's Review

Written on: 10/08/2015

Thanks for the update I would never use ThomasCook Again after the way they handled the deaths of those poor children, and this just goes to show they have not changed.

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★★★★★

“Brilliant, could not fault them ”

Written on: 26/07/2015 by Danilouise1192 (1 review written)

Thomas Cook were brilliant, they did over and above what they needed to. Me and my partner booked a holiday to Tunisia and obviously due to the circumstances we wanted to change our destination. The women spent an hour and a half trying to find us another holiday, she gave us advice on the places to go and even spoke to us about places to visit in certain areas, she found us a lovely holiday and we are so happy we were able to change and with ease. I know many people had problems changing but… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER!!”

Written on: 09/07/2015 by Kyanq325 (1 review written)

I was offered a work experience placement on thomas cooks. You'd expect a very well reputed company to have some knowledge on how to deal with temporary members of staff even if it is just for 2 weeks! I was briefly shown around by the manager after first walking in and then never seen the managers face again! She sat me behind a desk with no work whatsoever so from 10am to 5.50pm o was sat behind a desk looking into blank space! No staff spoke to me or acknowledged me! No one spoke to me… Read Full Review

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★☆☆☆☆

“Complaint ”

Written on: 07/07/2015 by Hayleywright (1 review written)

I would like to make a complaint on the assistance I received from the assistant manager and the Colchester Thomas Cook branch. I called the Colchester branch to find out how much I would get back if I cancelled myself of the holiday that was booked in my friends name she confirmed it would be around the 500 mark, I said are you sure because I need to cancel this holiday to add onto a different one I need to make sure I have enough money, she said its round about 500 or closest to, she told… Read Full Review

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★☆☆☆☆

“Thomas Cook Won't Accept Their Own Travellers Cheques”

Written on: 04/07/2015 by tonyquinn52 (2 reviews written)

We came across some travellers cheques we had bought from Thomas Cook (admittedly quite some time ago). They were TCs own brand cheques in US Dollars ($870 worth). Since we now both OAPs it's unlikely that we'll visit the USA again because the travel insurance is prohibitive. No problem you'd have thought, just take them back to TC and change them back to pounds especially since on the back of the folder there's a statement saying that TC will buy back any unused cheques commission free! Just… Read Full Review

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★☆☆☆☆

“Exchange rate scam”

Written on: 02/07/2015 by qcVaughn342 (1 review written)

In Thomas Cook's website there is just one exchange rate. However, is not clear that you have to reserve online in order to get this rate because if you don't and you go straight to the store you will get the worst exchange rate ever. The information about different exchange rates isn't in the website… Read Full Review

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★☆☆☆☆

“Thomas Crook ”

Written on: 21/06/2015 by Nielsenci301 (1 review written)

Most of the time the food provided was horrible, specifically in Paris. Even the hospitality was at it's lowest in Paris restaurants. We were promised 4* hotels but many of them were not. Free Wi fi was promised but mostly it was not for Thomas Cook guests, but for other guests it was free . Especially in Zurich. Over all Thomas Crook. … Read Full Review

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★☆☆☆☆

“Thomas Crook inplace of Thomas Cook.”

Written on: 21/06/2015 by 111Burns (1 review written)

Worst tour manager,poorest food outlets included in the itinerary. Poor lodging. This is the worst travel group. No one should take it. They only try to fool you with good names, but in the end they take you to the worst hotels and eating outlets, where tour guide and restaurant people misbehave and ill-treat group members. Don't ever go by their promise, they make too many false promises… Read Full Review

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★☆☆☆☆

“Just book it, don't Thomas Cook it!”

Written on: 16/06/2015 by Jorgensen375 (1 review written)

Usually arrange our own holidays via the net. Had a fixed budget, fixed dates and very little time to book 2 short breaks due to pressure at work. Someone recommended Thomas Cook's bespoke package. Called in at a branch one Saturday. What a mistake! First problem. It took 2 hours to book both breaks but that was only because 2 of the staff did 1 each otherwise would have been in there for over 3 hours. The staff ring a call centre and told me the call centre staff deal with several calls at one… Read Full Review

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★☆☆☆☆

“Check in for Mexico was a joke ”

Written on: 11/06/2015 by RigobertoKoenig (1 review written)

The service gets worse and worse every year, me and my family are tired of the excuses at the airport when checking in and tired of poor agents working for Thomas Cook. The airline where no better, rude bored staff and a terrible hotel… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 09/06/2015 by Tiabuckley30 (1 review written)

Where to start!! From start to finish of our holiday Thomas Cook were absolutely shocking!! First time I have booked through them and will be the last. We booked through them for ease as we thought everything would be sorted for us. To start of the morning of our holiday I typed in our flight number to find it couldn't be found just another flight with a different airline was going to Rhodes that day 3 hours later than our expected flight!! In a shock we called Thomas Cook customer services, to… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 29/05/2015 by Gilly246 (1 review written)

I booked a very expensive break for my son's 18th birthday - a one night stay in Manchester for my family of 4 and tickets to watch the Man U - Arsenal game. We booked our night at The Palace in Manchester - an art deco hotel with plenty of character, in the city centre - all in all, almost £1,000. A couple of days before the trip, we had a very impersonal e-mail saying that due to an overbooking, "alternative accommodation of an equivalent standard" and of the "official star rating" had been… Read Full Review

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Vanba's Response to Gilly246's Review

Written on: 16/06/2015

I agree. Thomas Cook don't care about * ratings. They sold me a hotel as 4* which was sub-budget standard. When I complained, they said I should have checked it myself on the net. I will in future, without their unnecessary involvement!
The Palace is huge. I suspect they couldn't get the price they offered you and sold you on rather than take the hit themselves.
Hope your son enjoyed the match!

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★☆☆☆☆

“Absolutely terrible”

Written on: 24/05/2015 by Masseyce227 (1 review written)

Staff rude and ignorant my 4 month old pushchair ripped wheel broke and hood missing told to claim off insurance and for suit case left both pushchair and suit case at Manchester airport will never travel with Thomas Cook again… Read Full Review

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