Thomas Cook Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
643
18% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Thomas Cook - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor customer service”

Written on: 29/05/2015 by Gilly246 (1 review written)

I booked a very expensive break for my son's 18th birthday - a one night stay in Manchester for my family of 4 and tickets to watch the Man U - Arsenal game. We booked our night at The Palace in Manchester - an art deco hotel with plenty of character, in the city centre - all in all, almost £1,000. A couple of days before the trip, we had a very impersonal e-mail saying that due to an overbooking, "alternative accommodation of an equivalent standard" and of the "official star rating" had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely terrible”

Written on: 24/05/2015 by Masseyce227 (1 review written)

Staff rude and ignorant my 4 month old pushchair ripped wheel broke and hood missing told to claim off insurance and for suit case left both pushchair and suit case at Manchester airport will never travel with Thomas Cook again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thomas Cook sham!”

Written on: 23/05/2015 by Casonm301 (1 review written)

With the new refurbed aircraft Starting from May on long haul flights in mind we went ahead and booked as it shows on there website, confirmation came through was all ok and we where on A330, we then had a letter to say that the all inclusive package was no longer including room service, a little annoyed but then thought oh well things happen, I then went into our booking to check all was ok to find they had changed the aircraft, I called thomas Cook who was no help what so ever and stated that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DISGUSTING SERVICE ”

Written on: 23/05/2015 by LizethDunlap327 (1 review written)

Thomas cook customer service is awful, they are rude and arrogant. Customer service passing you on to someone else when you challenge them about anything. I think their training is diabolical. the service you receive when your in the shop is absolutely horrendous, the rudeness of the staff when you want to make a complaint not book another holiday with them is ridiculous. I WILL NEVER IN A MILLION YEARS BOOK A HOLIDAY AGAIN WITH THOMAS COOK. In the future I will read reviews about the travel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Company whose customer service is Abysmal!”

Written on: 22/05/2015 by 35Morrison (1 review written)

Shattering experience with them. Spent 10 days in a Turkish Hospital due to lack of health & safety. They denied all liability. Still advertising Hotel as a 4* not even 1* they have no compassion for their customers whatsoever. Had numerous witnesses including staff at hotel. All closed ranks!including Reps who are only interested in commission! Never ever would book a holiday ever again with Thomas Cook!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never book through Thomas Cook”

Written on: 15/05/2015 by Dakotaz283 (1 review written)

We have been disappointed with the car hire through Thomas Cook with Firefly who over charged us when collecting the car to include service charges and other fees that are compulsory to them. It felt more like a ransom. They also failed to provide us with an infant seat pre-ordered putting my 5 months baby at risk. Never book again with Thomas Cook. They lack transparency, care and quality of service. Negligent in every aspect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horror With ThomasCook & PSA-Shuba Yatra Travels”

Written on: 02/05/2015

We booked our Bhutan trip through Shub Yatra Travels (SYT) as we wanted a very personalised service, better than Thomas Cook itself. SYT was advised by an acquaintance of ours who had an earlier travel experience. As we wanted a hassle free trip, though higher in cost we asked SYT to book the entire tour from Bangalore to Bangalore on customised basis. For our trip, which was scheduled from 23-30 April-2015, we made full payment as early as 20th March-2015. Within 3 days of payment receipt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst travel experience or how Thomas Cook couldn't...”

Written on: 23/04/2015 by hedgehog007 (1 review written)

It's difficult to find words to describe how bad customer service is. I have lost my suitcase in June 2014 after a flight on Thomas Cook airplane. I flew to Mallorca and when i got off the airplane my suitcase never arrived. Imagine coming to a 7 day holiday and losing luggage .I thought sure someone will assist me and will tell me what i should do. TC rep wasn't helpful at all, just said there's nothing they can do right now and i was basically left with my friend trying to figure out what to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thomas Cook - your company is on a slippery downward...”

Written on: 14/04/2015 by Burgess289 (1 review written)

After having booked our package holiday I happened to read on a different website that our hotel has no lifts (not mentioned on the Thomas Cook website when booking nor in any of the small print). With 2 very young children and a disabled partner there is no way this would be viable for us given that if we were to be placed on any floor other than the ground floor then there would be no way of getting to our room. When I rang Thomas Cook I was advised I coudl change to a different hotel but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Travel Company”

Written on: 12/04/2015 by PaisleyBuddy63 (1 review written)

I have been dealing with Thomas Cook since the return from my holiday at the Riadh Palms Hotel in Sousse, Tunisia on 11th March, 2015. Although in our 50's this was our honeymoon and having never been to Tunisia (this was my 39th holiday abroad)wanted to try somewhere different. This hotel is described in the Thomas Cook brochure as a 4 star. You would be lucky if this was a 1 star. The only thing good about it was the food which was very good. The rooms were basic, old fashioned and long… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“prejudice against disabled”

Written on: 10/04/2015 by challywhally (1 review written)

I have been forced to cancel my letter with Thomas Cook my distination was Hotel Vila Gale Nautico Portugal. Whilst the airlines were happy to take my portable dry cell buggy, the coach transferrers were not. I have to either cough up another £150.00- £200.00 for a private taxi or not go. Last year I was told the same story and I was told then it was just because I was going to Tunisa was a bit backward when it came to disabled care. It was an obvious lie a year ago and the holiday was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Customer Service”

Written on: 14/03/2015

I've just phoned 14th March 12.00 mid-day to pay the balance for my holiday. I wanted to check that specific details regarding extra legroom that I had previously booked was still ok. The girl I spoke to confirmed different seat numbers to those I had booked. This was not dealt with sympathetically and I was just told it was still ok - which I am sure it will be partly because I have no control over seating arrangements if seats are required by disabled people needing certain seats. My… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cape Verde - Great”

Written on: 11/03/2015 by jqMcBride1968 (1 review written)

My family and I recently took a trip to Cape Verde and stayed at Oasis Atlantico Salinas Sea - Santa Maria. A very nice place and food was good and it was a very lovely holiday. I would recommend this to all my friends and family. The Thomas Cook representative were extremely helpful and happy.. Good One!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service ”

Written on: 04/03/2015 by Grahamgilllard (2 reviews written)

Book a luxury holiday to the xcaret hotel in Mexico feb-March 2015 costing 4k for 2weeks in the royal club part of the resort with thomas cook after a 12 hour flight and 1 hour transfer I arrived at the hotel to be told they had no booking for the me at the royal club I then had to prove to them what I paid for the 1st booking was for a junior suite which I upgrade 2weeks before to the royal club the cost for the upgrade alone was 539 pounds they then gave me a red wristband and I asked does… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible company”

Written on: 11/02/2015 by disgruntled74 (1 review written)

After reading other reviews it seems that no one at Thomas Cook bothers to read them. The complaints just keep adding up customer service don't want to know, no email address, you book your holiday on the recommendations of the staff only to find that they have been highly trained in subterfuge (to get as much of your money as they can for as little as possible}. May we suggest that those in their ivory towers read the reviews and change their attitude before falling from high. This review like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst company to fly with ”

Written on: 11/02/2015 by Zander116 (1 review written)

Fault with plane before take off at Birmingham airport. We was boarded on to the plane and about to take of when they realised there was a problem with one of the doors, surely they should of noticed this before hand? After nearly 3 hours we are still stuck on the plane which is very stuffy and full of aggervatived people They said the problem would be fixed in 20 mins so we had to wait on the plane rather than going back into the terminal. Only once have they apologised for the in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Not as good as they once were. ”

Written on: 08/02/2015 by ixKehoe435 (1 review written)

Trying to arrange my holidays and comparing companies is now impossible with TC. Baggage is extra, car insurance is extra, and all cannot be added as previously. Also kids go free or for £1 offers only viable to 2 paying adults - discrimination against single parent families. I have to pay and adult price for my child… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thomas Cook Airline East Midlands - Gran Canaria”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I had never flown with Thomas cook before and was surprised at how good the airline experience was. We didn't book through Thomas Cook as we used a local travel agents but the air travel experience was BRILLIANT could not fault a single part of the experience. Brilliant service all the check in staff & cabin crew were Friendly & Counties everyone had a genuine smile. The flight was brilliant the entertainment was good and the food offering was superb I had Mediterranean feast with olives… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thomas Cook Airline East Midlands - Gran Canaria”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I had never flown with Thomas cook before and was surprised at how good the airline experience was. We didn't book through Thomas Cook as we used a local travel agents but the air travel experience was BRILLIANT could not fault a single part of the experience. Brilliant service all the check in staff & cabin crew were Friendly & Counties everyone had a genuine smile. The flight was brilliant the entertainment was good and the food offering was superb I had Mediterranean feast with olives… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thomas Cook Airline East Midlands - Gran Canaria”

Written on: 05/02/2015 by sunshinesally1 (19 reviews written)

I had never flown with Thomas cook before and was surprised at how good the airline experience was. We didn't book through Thomas Cook as we used a local travel agents but the air travel experience was BRILLIANT could not fault a single part of the experience. Brilliant service all the check in staff & cabin crew were Friendly & Counties everyone had a genuine smile. The flight was brilliant the entertainment was good and the food offering was superb I had Mediterranean feast with olives… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview