Thomas Cook Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“terrible customer service”

Written on: 19/10/2014 by cars1966 (1 review written)

Still awaiting a response to a query regarding a charge to our credit card on our return form our recent holiday...we have been charged for our hotel rooms again despite paying for our holiday in full before we went and booked it last november. No response to emails,telephone calls or through the travel agents. we are left with over £1,000 of unauthorised payments with added interest. reported over a month ago, but no communication from thomas cook Would never book with them again or… Read Full Review

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★☆☆☆☆

“Excursions”

Written on: 18/10/2014 by cookiecrumble1 (1 review written)

Felt completely and utterly let down by our Thomas cook rep, this was our honeymoon and decided to take a couple of romantic trips with the tour guide, unfortunately she gave us the wrong details to meet the coach so we missed the trip all together and although the money was taken out of account on the day it was booked it took nearly 30 days to get the money refunded with no compensation for the loss of the trip we were looking forward to. No communications or apology from this company which… Read Full Review

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★☆☆☆☆

“Very Expensive”

Written on: 15/10/2014 by mhAbbott171 (1 review written)

I have just been pricing a winter holiday and found that Thomas Cook were far more expensive for the exact same holiday than Thomson/First Choice. They were over £200 more expensive, for the same hotel and dates… Read Full Review

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★☆☆☆☆

“still waiting for a refund !!!!!!”

Written on: 12/10/2014 by steven1966 (1 review written)

would never ever book a holiday with this company again...what a shambles... booked a holiday with Thomas Cook to the Riviera Hotel and spa in Palm Springs California for 6 of us...two weeks before we were due to go we received a very kurt email from the company advising us that they had changed our hotel to a different one as the Riviera had closed for refurbishment.No apology but an offer of £50.00 compensation. We arrived at our hotel and all was fine we enjoyed our holiday despite not… Read Full Review

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★★★★★

“superb customer advisor in Bracknell ”

Written on: 02/10/2014 by ELWH (1 review written)

I have just booked my holiday for 2015 with Thomas Cook after receiving absolutely fantastic service from the lady travel advisor who listened to my request and proceeded to do exactly what I had asked .She was efficient,cheerful,polite and extremely professional.She was able to find answers to all my questions and actually seemed experienced enough to know what she was doing (which seems to be a trait lacking in many travel agents today) This is the first time I have booked with Thomas Cook… Read Full Review

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★☆☆☆☆

“Delayed flights”

Written on: 02/10/2014 by AndresHale397 (1 review written)

Have just returned from turkey flights with thomas cook horrendous 3 hours delay on outbound flight 4 hours delay on return hardly any help from thomas cook just excuses . Seating so cramped you would be hard pushed to even try to put your seat in to the recline position would not book again with thomas cook… Read Full Review

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★☆☆☆☆

“Transfers included not. ”

Written on: 19/09/2014 by Shathorpe1 (1 review written)

Booked holiday on direct holidays website last night to go to sharm el sheik in November advertised as transfers included. As I went through booking process holiday extras come up with transfers as 44 quid for 2 of us. Checked the site again holiday for the date advertised as transfers included. So carried on booking as a taxi from airport to resort is only a tenner. When invoice came through no transfers included. So spoke to a "customer advisor" this morning. Far from the nicest person… Read Full Review

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★☆☆☆☆

“No compassion. ”

Written on: 10/09/2014 by Emilie449 (1 review written)

An appalling company!!! I am absolutely appalled and shocked at the customer care that this company has or should I say does not have. My mum booked a holiday in July with my step father and two other family members to Turkey, a year in advance of their holiday. 8 days later my step father sadly passed away suddenly and very unexpectedly. We went into the travel agents as soon as possible and they told us that the deposit of £800 (£200 per person) could not be returned under any… Read Full Review

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★☆☆☆☆

“Never use Thomas Cook”

Written on: 04/09/2014 by Lennon1978 (1 review written)

I booked my honeymoon through Thomas Cook. First the hotel was changed, but instead of calling they just sent an email with no details about the hotel or the type of room/ They then called with just over four weeks to go to say the flight had been cancelled - no reason given - and that we could book something else with them or get a refund. Apparently we aren't owed compensation as they gave us more than two-days notice. Real pain getting the money back. I will never use Thomas Cook again… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 01/09/2014 by 279Wyatt (1 review written)

I booked a holiday with Thomas Cook roughly two months ago to a lovely hotel which my girlfriend and I were extremely looking forward to. We had booked to go for a week, leaving on Wednesday afternoon. However, I received a call Monday afternoon, two days before we are meant to be going on holiday, to be told they have oversubscribed the hotel we were meant to be staying in. They proceeded by saying we can move you to another hotel (nowhere near as nice as the one we had picked) or they will… Read Full Review

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★★☆☆☆

“Shocking customer services / none”

Written on: 29/08/2014 by Bella459 (1 review written)

We booked a holiday with them, for the wife and I and our 2kids, 13yr old girl and 8yr old son, we paid over £3000 For a holiday to sharm 5* , on arrival we got to our room and only 2 beds in the room We complained to the rep and where told to take it up with thomas cook when we got home We then had to pay £260 to upgrade to a room with enough beds to sleep the kids Please be aware of the them There are a lot better tour operators out there so don't book with thomas cook !!!!… Read Full Review

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★☆☆☆☆

“Complaint not answered”

Written on: 27/08/2014 by Clare1973 (1 review written)

I logged a complaint with Thomas Cook nearly 8 weeks ago and have not received a response. We went to the Sol Nessebar Hotel in Bulgaria. My complaint involved two aspects one being we were given under cooked pork and received food poisoning and the second which as you will understand is more important my 8 year old daughter being put in danger. So far in the 8weeks they have sent me a form to fill out regarding the food poisoning and made no reference to the more serious complaint. We placed… Read Full Review

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★☆☆☆☆

“Works inflight service on earth ”

Written on: 17/08/2014 by Edmondson59 (1 review written)

Flight was pleasant till meal times. We had no veggie option . Kids meals were served with no water/soft drink till half an hour later ( so you literally can choke ) while you're waiting. Pressed light for attention, but none of the cabin crew came to ask what I needed : mind you the light was on for over 10 minutes! All I needed was another glass of water. In the end I went to where the cabin crew were stood chatting and asked for water, she seemed very peed' off as if to say (stop… Read Full Review

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★★★★★

“Fantastic family holiday at Vasia Beach Hotel and Spa,...”

Written on: 14/08/2014 by anthonygainey (1 review written)

This summer our family had a fantastic holiday at at the Vasia Beach Hotel and Spa in Sissi in Crete. The hotel is classed as 4* by Thomas Cook, but we would class it as 4+. We think that the hotel was much better than it looked on the website and in the brochures. The strong points of this hotel are: Our family suite was fantastic with two bedrooms, two bathrooms and a living area (which had two sofa beds)*It has 4 large pools and 2 small pools. Each is luxurious and rarely busy. The… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 13/08/2014 by Pattersonhw125 (1 review written)

Found out though an email to hotel i was going to in October (25th) they were actually closing on the 15th! You can imagine how annoyed i was. Went to local TC shop, seems they didnt know that an email was sent to them on 5th june, it had gone into the invoice file instead of ordinary emails? Initially the girl was helpful in looking for alternatives for us but got fed up after we turned a few down that were not suitable. We had to cancel holiday and are totally disappointed. Can't seem to… Read Full Review

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★☆☆☆☆

“Appauling Customer Service”

Written on: 13/08/2014 by Kleinal362 (1 review written)

Contacted the customer service to pre-book flight seats on my trip to Turkey as the confirmation email noted. After being on hold for 30mins I was told to contact a different flight provider as the flight service provider Onur air deal with this flight - who's head office is in Turkey with extremely expensive call charges. After contacting them I was then then told to contact Thomas Cook as it was not in Onur air's remit to do so, it is with Thomas Cook. After contacting Thomas Cook back (and… Read Full Review

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Lily.woodcock.1's Comment

Written on: 17/08/2014

Would've been easier to use the online booking service ! TC customer service is the worst in this life

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/08/2014 by Rey105 (1 review written)

I've been with them before and they were not so good. Unfortunately they only do the hotel I want to go in. There is a big group of us and I wanted the price breaking down so I could tell each family. She said they were not allowed to do that. Why not is that not part of their job? Surely it's not that hard when she has looked. All I got was the total figure so now I have no idea how much it is per child or per adult. Going to go with Thomson again can't be doing with company… Read Full Review

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Lily.woodcock.1's Comment

Written on: 17/08/2014

These guys at TC need retraining . I really thought they were great , obviously not reading the one star ratings about their CS

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★☆☆☆☆

“never using again”

Written on: 07/08/2014 by Mikefromhull (1 review written)

Terrible company, would rather spend more money with a decent airline/package holiday company. Interested in your money nothing else!… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 07/08/2014 by Fionascorr (1 review written)

Booked a holiday to Tunisia for myself and my 2 children. Booked the whole package off the thomas cook website. Arrived at manchester airport at 3am to check in for the 6amflight. Only to be told that we can't be found on there system!!! The flight went without us. They kept me and my extremely tearful children's waiting till 10.30 am ... 7 and a half hours later! Then shoved us in a taxi to gatwick to catch a monarch flight at 3.pm. It gets worse ... We were told a taxi was arranged the… Read Full Review

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★☆☆☆☆

“Bad. Avoid. Don't waste your money with Thomas Cook”

Written on: 05/08/2014 by Naseef (1 review written)

Shortly after booking our holiday with Thomas Cook we discovered other operators offering the same week in the same resort much cheaper. It was too late to cancel unfortunately. We decided to convince ourselves that the extra money with such a well known operator will definitely mean better service. We could not be more wrong. When the only thing a holiday operator is intending to do is to take you to and from a resort then you would expect some effort put into that! The plane looked old... I… Read Full Review

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