Thomas Cook Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Works inflight service on earth ”

Written on: 17/08/2014 by Edmondson59 (1 review written)

Flight was pleasant till meal times. We had no veggie option . Kids meals were served with no water/soft drink till half an hour later ( so you literally can choke ) while you're waiting. Pressed light for attention, but none of the cabin crew came to ask what I needed : mind you the light was on for over 10 minutes! All I needed was another glass of water. In the end I went to where the cabin crew were stood chatting and asked for water, she seemed very peed' off as if to say (stop… Read Full Review

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★★★★★

“Fantastic family holiday at Vasia Beach Hotel and Spa,...”

Written on: 14/08/2014 by anthonygainey (1 review written)

This summer our family had a fantastic holiday at at the Vasia Beach Hotel and Spa in Sissi in Crete. The hotel is classed as 4* by Thomas Cook, but we would class it as 4+. We think that the hotel was much better than it looked on the website and in the brochures. The strong points of this hotel are: Our family suite was fantastic with two bedrooms, two bathrooms and a living area (which had two sofa beds)*It has 4 large pools and 2 small pools. Each is luxurious and rarely busy. The… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 13/08/2014 by Pattersonhw125 (1 review written)

Found out though an email to hotel i was going to in October (25th) they were actually closing on the 15th! You can imagine how annoyed i was. Went to local TC shop, seems they didnt know that an email was sent to them on 5th june, it had gone into the invoice file instead of ordinary emails? Initially the girl was helpful in looking for alternatives for us but got fed up after we turned a few down that were not suitable. We had to cancel holiday and are totally disappointed. Can't seem to… Read Full Review

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★☆☆☆☆

“Appauling Customer Service”

Written on: 13/08/2014 by Kleinal362 (1 review written)

Contacted the customer service to pre-book flight seats on my trip to Turkey as the confirmation email noted. After being on hold for 30mins I was told to contact a different flight provider as the flight service provider Onur air deal with this flight - who's head office is in Turkey with extremely expensive call charges. After contacting them I was then then told to contact Thomas Cook as it was not in Onur air's remit to do so, it is with Thomas Cook. After contacting Thomas Cook back (and… Read Full Review

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Lily.woodcock.1's Comment

Written on: 17/08/2014

Would've been easier to use the online booking service ! TC customer service is the worst in this life

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/08/2014 by Rey105 (1 review written)

I've been with them before and they were not so good. Unfortunately they only do the hotel I want to go in. There is a big group of us and I wanted the price breaking down so I could tell each family. She said they were not allowed to do that. Why not is that not part of their job? Surely it's not that hard when she has looked. All I got was the total figure so now I have no idea how much it is per child or per adult. Going to go with Thomson again can't be doing with company… Read Full Review

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Lily.woodcock.1's Comment

Written on: 17/08/2014

These guys at TC need retraining . I really thought they were great , obviously not reading the one star ratings about their CS

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★☆☆☆☆

“never using again”

Written on: 07/08/2014 by Mikefromhull (1 review written)

Terrible company, would rather spend more money with a decent airline/package holiday company. Interested in your money nothing else!… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 07/08/2014 by Fionascorr (1 review written)

Booked a holiday to Tunisia for myself and my 2 children. Booked the whole package off the thomas cook website. Arrived at manchester airport at 3am to check in for the 6amflight. Only to be told that we can't be found on there system!!! The flight went without us. They kept me and my extremely tearful children's waiting till 10.30 am ... 7 and a half hours later! Then shoved us in a taxi to gatwick to catch a monarch flight at 3.pm. It gets worse ... We were told a taxi was arranged the… Read Full Review

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★☆☆☆☆

“Bad. Avoid. Don't waste your money with Thomas Cook”

Written on: 05/08/2014 by Naseef (1 review written)

Shortly after booking our holiday with Thomas Cook we discovered other operators offering the same week in the same resort much cheaper. It was too late to cancel unfortunately. We decided to convince ourselves that the extra money with such a well known operator will definitely mean better service. We could not be more wrong. When the only thing a holiday operator is intending to do is to take you to and from a resort then you would expect some effort put into that! The plane looked old... I… Read Full Review

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★☆☆☆☆

“Disgusting attitude, appalling cust service response....”

Written on: 04/08/2014

The extra I paid to choose my airline seats was a rip-off. There was very little choice of seats and, when we checked-in, our seats had been allocated to someone else. The airline staff didn't care, didn't think it was serious, made the flight home very uncomfortable and they even spilled tea all over me. To complain, they CHARGE you 12p per minute on their complaints line!!! They also charge you a premium rate to call their travel agent branches when booking your holiday. The Customer… Read Full Review

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★☆☆☆☆

“AVOID THOMAS COOK 'FLEXIBLE TRIPS' AT ALL COSTS!!!”

Written on: 03/08/2014 by AmyDouglas234 (1 review written)

This bunch are to be avoided like the plague! I booked a holiday to Menorca via the Thomas Cook website but when they HAD TAKEN ALL MY MONEY it was confirmed that we were actually booked with Flexible Trips. This is an absolute NIGHTMARE of a company. They do not give you any email contact, you are give an expensive "helpline" to call, when you do all you get is ear-splitting muzak on a loop and when eventually someone picks up the phone, they just don't care. Thomas Cook grab your money… Read Full Review

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★☆☆☆☆

“Unhelpful, rude, unprofessional, rip off merchant ”

Written on: 02/08/2014 by Robles73 (1 review written)

We booked our first holiday in years this week and what was supposed to be an exciting experience has turned into a very stressful disappointing one thanks to the staff of Thomas Cook. I booked it online and carelessly made a mistake with my dates, I take full responsibility for this and boy am I suffering for it now. I was meant to travel to Costa Del Sol on 15th Aug 2014 but stupidly chose Oct in the drop down list! I rang them immediately and asked to change the booking. The first person… Read Full Review

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★☆☆☆☆

“Thomas Cook poor customer service”

Written on: 23/07/2014 by Anya388 (1 review written)

Me and my family flew to PALMA,Majorca on the 1st August 2013 with Thomas Cook,TCX2196 flight time 6pm. We arrived at Manchester Airport at 2-30pm,after checking in our cases we was told by 2 unhelpful Thomas Cook check in staff that the flight was delayed until 1130pm telling us due to company needs and gave us vouchers for £7 each which was no us because there was hardly anywere you could use them,it cost us extra on food and drinks waiting to depart. We left Manchester at 1135pm and… Read Full Review

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★☆☆☆☆

“Small spelling mistake cost £70.”

Written on: 11/07/2014 by Jensenlb1982 (1 review written)

Made an online booking with lowcostholidays,and flight with them through Thomas cook. The lowcostholiday site keep crashing and i made a small spelling error in the name of my husband... the l and e around the wrong way. Lowcostholidays refunded £30 of the charge they put on,but didn't even get an answer,to a call to Thomas Cook to explain the genuine error due to the site going down repeatedly. Since then i found the holiday wasn't very good,no entertainment and empty hotel,but i know i get… Read Full Review

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★☆☆☆☆

“FIRST PRIZE FOR TERRIBLE SERVICE”

Written on: 09/07/2014 by West177 (1 review written)

I booked a family holiday to Florida last August 2013 and at the time was told that the paperwork I received would be the only ticket I would receive and to keep it safe. Two weeks before travelling I looked on the net to find out the baggage allowance and noticed that the flight time had been changed, it has been brought forward by 2 hour. This concerned me as if I had not noticed it we would have arrived at the airport to find the check in desk closed, we would not have been able to fly… Read Full Review

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★☆☆☆☆

“AVOID Thomas Cook FLEXITRIPS ”

Written on: 04/07/2014 by simonb3 (1 review written)

4July 14 Do not book your holiday through FLEXITRIPS from Thomas Cook Myself and my wife arrived in the resort of Hisaronu this morning and found our room at the hotel described as STANDARD was not even describable as standard, all we want to do is move and we would even pay extra, the rep who apparently is not a rep because you don't get one was useless he said i needed to ring Thomas Cook in Englan, at my own expense, so i did, they said not their problem because it is Flexitrips, although i… Read Full Review

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★★★★★

“Best rate!!”

Written on: 02/07/2014 by Harrisng292 (1 review written)

I made sure before I bought my Euros to look around for the best rate and Thomas cooks rate was the best!! I work in a store that sells euros and even with the discount card it was not as good as their rate! Really happy! Count down is now on until my holidays :-) xx… Read Full Review

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★★☆☆☆

“Turkish Carriers Put TC to Shame for Service, Comfort...”

Written on: 26/06/2014 by Rachel1951 (2 reviews written)

I booked a return flight to Dalaman with flythomascook.com earlier this year. The price was good and I was happy to fly from Edinburgh and return to Glasgow. I booked my usual 'bundle' which is meals, 20K hold luggage and seat reservation for £31 for the return flight. Excellent (hmmm). I was advised that the outbound flight was being contracted to Pegasus. No problem there because I have used them in the past and they are fantastic. However despite the actual aircraft being very comfortable… Read Full Review

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★☆☆☆☆

“never order champagne!!!!!”

Written on: 26/06/2014 by xtraceyx (1 review written)

Last month was my daughters 21st birthday and she went to Turkey to swim with dolphins. I ordered a surprise bottle of champagne for her on the plane journey, the money was taken from my bank the same day. On her return I was shocked to learn she never received it. I complained to Thomas cook, only to be offered the cost of the champagne back, not the full cost I was charged. Not even an apology or any kind of remorse for spoiling what swould have been a lovely surprise. needless to say I wont… Read Full Review

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★★★★☆

“Barcele, Tucancun Beach”

Written on: 19/06/2014 by latisha94 (1 review written)

The accommodation was wonderful and everyone there was so nice, all activity's done were amazing. There was around 4 restaurants and 3 bars. I would defiantly recommend this holiday resort and two weeks is the perfect length. I was extremely dissatisfied with Thomas Cook's representative as they didn't turn up for our induction meeting and numbers left in the hotel for us to get into contact with our representative were invalid numbers. Apart from having no help whatsoever from Thomas Cook in… Read Full Review

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★☆☆☆☆

“Booking seats with a partner Airline (Monarch)”

Written on: 17/06/2014

Having booked a package break to fly from Manchester I was informed it would be a Monarch flight but could expect the same service as from Thomas Cook; if only that were true! Essentially Thomas Cook wash their hands of you soon as they've taken the money as you're not flying with them & Monarch don't recognise you as you haven't booked direct with them! There is nothing on their website that assists or informs customers flying with partner airlines. Trying to find an e-mail address for… Read Full Review

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