Thomas Cook Reviews
Latest Reviews
★☆☆☆☆
“dont be disabled if you travel with thomas cook go...”
Written on: 21/05/2013 by ingleby (1 review written)
this year we thought we would try tc what a mistake they do not want customers just your money they could not care about anything else.Are trip started badly with are first delay when we where told to go to the gate and then told the plane was broke two and a half hours later we finally leave to find that we don't have any entertainment on board for our ten plus hour flight but good old tc being so customer minded gave us a free cup of tea WOW WOW as we approach Cancun we hit a storm and... (read more)
★☆☆☆☆
“They charge £30 for correcting passenger name for a...”
Written on: 20/05/2013 by mwec1
They charge £30 for correcting passenger name for a letter. While i made the amendment within the 24 hours it didn't happen, when i change again and now they charge me £30 to make one letter change to the name (read more)
★☆☆☆☆
“Miss-sold a wedding”
Written on: 15/05/2013
We booked up through Thomas cook to get married in cyprus at the Elysium hotel cyprus 6 years ago and were excited once we had looked at all the photos of this amazing hotel. We had decided to get married in the amphitheatre but once we got there we soon realised that the amphitheater was infact a few steps and a giant chess board where everyone could walk through. Thpmas cook rep was so unhelpful with other problems we were having with the venue that we cancelled our wedding we were offered... (read more)
★★★★☆
“Our amazing holiday in Cyprus.”
Written on: 13/05/2013 by susie59
This was our first holiday in Cyprus. We stayed at the Astreas beach apartments in Protarus. The hotel is in a perfect location, just a stroll through the car park and you are on Fig Tree Bay. This is a lovely beach with soft sand and gentle water , very safe for children. There is a lovely walk way from one end of the beach to the other, with lots of restaurants on the way. There are lots of water sports to choose from. The hotel is clean and the reception is comfortable with lots of... (read more)
★☆☆☆☆
“County Court Judgment still not paid (12/5/2013)”
Written on: 12/05/2013 by arnoldthefrog (1 review written)
Booked a holiday to Cyprotel Cypria Bay, Cyprus online September 2012. The website claimed the guest rooms were having a refurbishment to be completed April 2012. I complained to them and offered to move to the hotel next-door but all they did was try to bully us into going on the holiday I booked. I refused to go and successfully sued them in Bradford County Court on the 19/4/2013. The judge in her summing up could not believe that Thomas Cook had left the claim on their website for six... (read more)
Arnoldthefrog's Response to arnoldthefrog's Review
Written on: 15/05/2013
The cheque for the full amount of the judgment has now landed (15/5/2013). All holiday costs + all court costs + £1000 compensation for not going on the holiday. If I had gone on the holiday I would have received the difference between what I thought I was getting and what I got (4* down to 3*). Plus I would have had all the stress of trying to sort out the issue whilst there. Although Thomas Cook had made the information available on their website, it was at the bottom of the page and they supplied another button that enable me to bypass the "important information" that stated the hotel had not been refurbished. Basic contract law requires that what you expect to receive must be clear. I argued successfully that by providing a shortcut that bypasses the information at the bottom of the page (off screen) I was not given "fair chance to make an informed decision" prior to accepting the contract. There was also a second chance to view this important information but that instance did not contain the required statement that the hotel had not been refurbished. The true face of a business is only seen when things go wrong.
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★★★★☆
“Dream holiday to Vegas was fab!”
Written on: 09/05/2013 by Joyce52 (1 review written)
From the minute I booked my holiday with the very helpful staff in the St Enoch Shopping Centre to our return on the flight, every member of the Thomas Cook staff were great. I wouldn't hesitate to book a holiday with Thomas Cook again. Flight from Glasgow to Las Vegas was delayed by a couple of hours but it didn't dampen a wonderful 50th birthday celebration / holiday for my friend and me. (read more)
★☆☆☆☆
“there is no customer service ”
Written on: 27/04/2013
i've not actually gone on holiday with them yet booked with them unfortunately and now regretting it - as i have had lots of problems with them and with pricing incorrectly and when you need to contact them regarding changes to the holiday a simple 30 min call ends up being over an hour with no resolution and the end of it the staff are not at all nice to you and don't even bother to to hear you out constantly interrupting not at all listening or take into account what your actual grievance... (read more)
★☆☆☆☆
“Wedding day blues”
Written on: 18/04/2013 by Crushed
Our daughter planned a destination wedding thru Thomas Cook. What a joke. The agent couldnt plan breakfast for a canary. The stories we got where a true indication that she was a poor liar or just stupid. No air plane itinerary till we had all (40 guests) had paid in full. Quess what all flights where red eye. The direct transfer from the airport to the hotel made 3 stops before our group got dropped off. We landed at 0215 and finally got to the hotel (30 min by cab) at 6 AM! Several... (read more)
★☆☆☆☆
“lost a lot of money!!!!”
Written on: 17/04/2013 by bart6671 (1 review written)
We booked a holiday to florida for 24/05/2013. At a cost of £2250. Which was paid in full at the time of booking. We applied for an esta & found out we had to apply for a visa. After a lot of hard work trying to get to the American embassy to sortit out, we were turned down for a visa. We went back to Thomas cook to change the holiday, when we got to Thomas cook we were told that it would cost us £1633 to cancel or amend the holiday as it was admin charges as it was to close to the... (read more)
★☆☆☆☆
“Cuba Honeymoon”
Written on: 08/04/2013 by JT1377 (1 review written)
The whole experience was a nightmare, topped off when they refused to seat us together on the return journey because we hadn't booked to sit together! On our Honeymoon for crying out loud! I will forever spend whatever it takes to use any other travel agent. (read more)
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Showing 1 - 10 of 505 Reviews
★☆☆☆☆
“thomas cook no longer operate their own aircraft”
Written on: 04/04/2013 by monty.b
not happy with just being told that we will be flying with smartlynx aircraft.....I booked my 2 holidays this year,...I picked the ones using Thomas cook airlines...not the others airlines they use....I am going to give them a chance with my holiday in June, but I will most likely cancel my holiday in October with them and check out thomsons, as they have their own fleet. (read more)
★☆☆☆☆
“holiday company from hell”
Written on: 01/04/2013
Dont book with Thomas Cook have now been miss sold two holidays with this company the customer care is a joke they simply do not care not worth wasting your time complaining even when ABTA are involved they still do not respond to your complaints. My advice dont even look at their brochure or holiday sites I for one will never book with them again nor will my family or friends no wonder their company is in such a mess. (read more)
★☆☆☆☆
“Thomas Cook bullies don't have a problem”
Written on: 29/03/2013 by johna40 (1 review written)
Booked three Thomas Cook holidays. Two have been awful; bad accommodation in the first, taken to a different hotel in the second. Sent in a complaint. First they said no, then I created a website. They have now offered 200 pounds back (and tried to bully me into taking it). I have asked for my deposit back for the third and they are saying "how do I know it will be bad..." I have sent in the details to the local papers, watchdog and will continue every day. (read more)
★☆☆☆☆
“AVOID BOOKING WITH THOMAS COOK”
Written on: 28/03/2013 by scott2 (3 reviews written)
Read our review on sunrise resort hurghada meant to be 5 start was no where near had 11 complaints during stay including rep trying to rip us off kalim was from blue sky travel in hurghada he tried not to give us all our money back for excursion ended up calling tourist police but got money back (read more)
★☆☆☆☆
“Awful customer service!!!!”
Written on: 23/03/2013
Should your holiday be very unsatisfactory and you wish to complain , don't expect a personal reply! We received one of those 'one fits all' replays where the location detail were to be filled! It's very insulting to receive a reply that clearly illustrates that complaints are not read and the location to be filled in a Tunisia, when we in face went to Fuerteventura!!!!! You could pursue it only to be told 'you had a full response!' But in my view I find the cold computer generated... (read more)
★☆☆☆☆
“Really just do not care about complaints”
Written on: 22/03/2013 by Fiddled (1 review written)
In December 2012 we flew to Tenerife. The booking was easy and the flight was good. The hotel was supposed to be 4 star and child free (but it wasn't). The meals were really poor and the drinks were mostly undrinkable. Complained to Thomas Cook who fobbed us iff stating that the standard was correct for its rating. Having had connections with the catering trade for years, it definately was not even 2 star standard. They just don't seem to care. It is little wonder that they are in... (read more)
★☆☆☆☆
“Conned by Thomas Cook”
Written on: 18/03/2013 by daveovacik (1 review written)
My Partner and I paid Thomas Cook for a holiday in the Maldives and we lost one full 24hrs. of what was meant to be a holiday of a lifetime stuck in Gatwick. Thomas Cook passed the buck to Monarch who were and did not want to know. Given the new EU ruling about compensation for delays, which in fact covers delays back to Feb 2005 (which was the year we booked our holiday)Thomas Cook and Monarch are playing the six year card, refusing compensation claims and along with this Thomas Cook are... (read more)
★★★★★
“Booking Disneyland”
Written on: 06/03/2013 by velouriavonk
I have booked a holiday which is not a package tour but a trip to Disneyland through Thomas cook in oldbury. The service was amazing. Efficient and patient and I got a brilliant price on a very good hotel with a BA flight. My children were given lots of colouring sheets and crayons and there were things To play with and a vending machine. Very good service (read more)
★☆☆☆☆
“DO NOT FLY WITH THOMPSON COOK FLIGHTS FROM HELL”
Written on: 02/03/2013
me an my wife booked our yearly holiday to benidrom in travel agents in worksop becus its a bit cheaper how-ever i was not too happy becus we had to fly from brimmingham international airstrip and its only a 10 minute drive to doncaster finnigly airstrip from our house so it cost us a lot of petrol money to take sierra down to birmmingham and we dont usually drive far distance travel. anyway when we got there and boarded plane we didnt even go down a walkway we was ferried onto a bus which... (read more)
★☆☆☆☆
“Atrocious Service from a "couldn't care less" Company”
Written on: 25/02/2013 by lexmuir (1 review written)
My wife and I have spent some £15,000 over the last three years with Thomas Cook. We were previously badly let down on a Florida trip where it took us six months to gain our legally entitled compensation. Last October we suffered an 11 hour 58 minute delay on our return from Tenerife. At the airport, the Thomas Cook staff were rude and unhelpful, and their response to our EU legal entitlement is to hide behind the "exceptional circumstances" rule. I have now had to escalate the complaint... (read more)
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Showing 11 - 20 of 505 Reviews
★☆☆☆☆
“Awful accommodation in Petra, Lesvos, been fobbed off...”
Written on: 22/02/2013 by GBfromDevizes
We had read the reviews about the Ourania apartments in Petra, Lesvos before booking and as they were fairly well balanced, we decided to come and stay at these apartments. The place itself was OK, rooms were probably the smallest I have ever stayed in outside of more basic domatia, into which was crammed two three foot single beds, a dressing table, a built in wardrobe, two bedside cabinets, a triple kitchen unit and rather peculiarly, seeing as there was no table in the room, two padded... (read more)
★★☆☆☆
“misrepresented sale”
Written on: 18/02/2013 by croy
i went into Cardiff branch and booked airfare with them for 90 days. Although theire sales person reminded me i need a visa for USA he conveniently ommitted to tell me the visa is only valid for 90 days. they now say it is not theire responsibility to mak you aware of info printed on their T&C's (read more)
★☆☆☆☆
“Website”
Written on: 17/02/2013
A total load of rubbish: when London Heathrow was typed in, the result was 'No airport found' - and it was the same for London Gatwick. (read more)
★★☆☆☆
“egpyt>>>>>”
Written on: 15/02/2013
not happy with flying with them GOING TO EGPYT tried rebooking for differant holiday they are unaccomodating and unhelpful asked for holiday to be moved to may 2013 said i would pay and differance or admin cost .........but was advised that as it within 70 days of travelling they cant help me . WHO WANTS TO GO TO EGYPT WHEN ITS JUST KICKED OFF OUT THERE ????????? but i can go & stay in the compound yippee....... (read more)
★☆☆☆☆
“environmental issues”
Written on: 15/02/2013
wrote into thomas cooks website discussion page pointing out that they are one off the main players in tne cyrus and malta markets did there customers know that these two islands shoot and trap over a million birds a year crimials are making over fifty milllion euros they took it off within ten minutes i have yet to hear back (read more)
★☆☆☆☆
“SAYS ONE THING DOES ANOTHER”
Written on: 03/02/2013 by Graeme123 (1 review written)
Booked a holiday last week and on the online description says meals included , went on TC chat and double checked not once but numerous times about the inflight meals being included and was informed definately each time. Booked the holiday , got the e ticket through and yes you`ve guessed it meals not included , went back on chat to query this and was told that I should have checked the extras , which we did, but they then said about another part which was buried deep deep deep ( and I mean... (read more)
Marzipanfruits's Response to Graeme123's Review
Written on: 05/02/2013
This is bizarre as we had the exact opposite problem - due to the odd times of our flight we did not want the inflight meals but TC told us these were compulsory and would not let us cancel the meals!! Clearly inflexible, and a bit confusing! We had HUGE problems with the website giving conflicting information too. Also, when we tried to check-in online the site crashed and would not work for several days - even when the TC store staff tried. Shockingly bad service.
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Graeme123's reply to Marzipanfruits's Comment
Written on: 06/02/2013
Yes , it is there loss . We have not used a travel agent for approx 15 years as we have been living in the US, and I am amazed that this company has survived . If it keeps treating customers like this IT WON`T!!!!!
Thanks for your response, all the best
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★☆☆☆☆
“Problem with Thomas Cooks ; Guardalavaca & Holguin...”
Written on: 01/02/2013 by richard4 (1 review written)
REFERENCE; Accused of Spying in Cuba, Guardalavaca & Holguin Airport, South east Cuba. Thomas Cook gave no help! I booked a holiday with Thomas cook/Airtours and went on holiday to Guardalavaca in South East Cuba on the 07/11 to 21/11. I had a Great holiday relaxing , walking, sailing and a bit of fishing but on Monday 19/11 at approximately 1pm I had a message put through my hotel bedroom door asking me to go to Guardalavca police station with my passport and... (read more)
Marzipanfruits's Response to richard4's Review
Written on: 05/02/2013
This is shocking and must have been extremely stressful and scary! Typical of Thomas Cook - they really don't care about their customers. Good luck with your complaints - may be worth speaking with a solicitor for a no win/no fee case.
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★☆☆☆☆
“Ignorant, Unhelpful and RUDE...NEVER BOOK WITH THOMAS...”
Written on: 28/01/2013 by Sarahlou333 (1 review written)
Me and a friend when away on a 7 (which ended up being 5) Our holiday was booked through Flexitrips and Thomas Cook and this mean the flights and hotel were sourced individually. What the sales girl didn't realise is that the flight was due to leave at 00:25 on September 7th from Ibiza however our transfer and check out date was also September 7th. If we had in fact checked out and picked up our transfer on the day stated we would have in fact missed our flight by a day. This meant we... (read more)
★☆☆☆☆
“Poor maintenance = injury + ruined holiday. TC didn't care”
Written on: 14/01/2013 by Marzipanfruits (1 review written)
Booked a Style villa holiday for £3000 with Thomas Cook for my family. Villa was not in central location as brochure said but over a mile walk to the restaurants and shops (they knew when I booked that my son was disabled). Villa had ant infestation in all rooms, patio door jammed, elec wires hanging out in bathroom, mouldy smell in kitchen. Worse, broken pool light had shoddy repair which my daughter gashed her foot on, needed hospital and lots of stitches, ruined holiday as couldn't walk... (read more)
★☆☆☆☆
“Whatever happened to Customer Service?”
Written on: 30/12/2012
Booked holiday to Tenerife for Christmas with Thomas Cook: 1. On arrival all those from Gatwick (the rep didn`t ask the resort or hotel) should wait in the corner for 3/4 hour in the blazing sun with no explanation or the slightest effort to arrange alternative transfer arrangements. Not a great start. 2. No rep on the bus or at the hotel on arrival. 3. On checking in we can see our requests for sea-view room on the counter. But are issued a room at the back. Fair enough. However this room... (read more)
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Showing 21 - 30 of 505 Reviews
★☆☆☆☆
“miss sold holiday”
Written on: 19/12/2012 by luckeyone (1 review written)
thomas cook rep sold me a holiday in sept 2011 to spain costing £5080 we traveled in june 2012 booked for two double roooms one single and one tripple room for my daughter son in law and three year old grandson this was confirmed in my invoice on arrival we were given four double rooms the hotel would not budge on this saying that this was what thomas cook booked my grandson and his mother and father had to spend the week sleeping three to a bed thomas cook said that we should have put the... (read more)
★☆☆☆☆
“miss sold holiday”
Written on: 19/12/2012
thomas cook rep sold me a holiday in sept 2011 to spain costing £5080 we traveled in june 2012 booked for two double roooms one single and one tripple room for my daughter son in law and three year old grandson this was confirmed in my invoice on arrival we were given four double rooms the hotel would not budge on this saying that this was what thomas cook booked my grandson and his mother and father had to spend the week sleeping three to a bed thomas cook said that we should have put the... (read more)
Marzipanfruits's Comment
Written on: 05/02/2013
Where TC aware of your brother-in-law's special needs and therefore the requirement for him to be in his own room? It is also highly inappropriate for a young child to share a bed with a 52 year old man who is not his father or grandfather, and therefore shocking that TC suggested this. You could take legal advice - speak to a no win/no fee solicitor - there are some national ones which specialize in holiday claims. TC are ABTA registered but you would have to make enquiries as this carries limited cover. You could write to head office but be prepared for them to try to fob you off with an apology and a string of excuses. You need to state that you require a 'goodwill gesture' (compensation) from them for the 'loss of enjoyment' of holiday as well as any difference in cost there would have been in the alternate room arrangement - if any. If they do make an offer, it is worth refusing the first one as this will be much less than your claim is worth and they may consider raising it if you are persistent. Good luck. And don't book with TC again!
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★☆☆☆☆
“Terrible service don't care about customers”
Written on: 29/11/2012 by James4561 (1 review written)
I just wanted a short trip to London as my American wife wanted to see it so my sister suggested that we go to Thomas Cook. I went in and asked for short trips to London and the price I was quoted was competetive but not as good as online prices but we thought that Thomas Cook knew the places they recommended so we decided to book a 3 night trip. I specifically asked for a hotel that had parking as I was driving down the country to show my wife a bit of England and despite the lady offering... (read more)
★☆☆☆☆
“Flight delay aircraft faults”
Written on: 02/11/2012 by Jenny3717 (1 review written)
Just returned from Egypt, delayed on flight going, instead of long haul aircraft given short haul, not enough room to sit in brace position. Hotel was reasonable, too many ignorant Russians during second week, aircon broke down ruined 3 of my dresses. Then notified we were going to be delayed on flight home by 3 and half hours, because flight was delayed from uk. Found out that when flight came into land in Egypt it had to circle airfield 3 times before it came in as they couldn't get... (read more)
★☆☆☆☆
“awful”
Written on: 31/10/2012 by kerryanne75 (1 review written)
leg room is rediculous, i am only 5ft 4... the most uncomfortable flight ever, the air hostess was grumpy and tired and they charge you for everything, in cluding a blanket!!!! never again... really dissappointed... (read more)
★☆☆☆☆
“Don't Honour Bookings”
Written on: 20/10/2012
A few months ago we booked a holiday with Thomas Cook to travel to Zante next May. We booked, and got confirmation for, a 2 bedroom apartment for my husband and I and our two children. A while later I got the E-ticket and it stated a 1 bedroom apartment. I telephoned to query this and was told it was a website error and I should never have been able to book the extra room without a 5th person in the party. Despite having a confirmation, they are refusing point blank to give me what I... (read more)
★☆☆☆☆
“Match Break by Thomas Cook”
Written on: 19/10/2012 by Jerz
BAD Service by Thomas Cook sport. Not at all helpful over the hotline and prices changes frequently. Advice, don't need to book so early for their match break packages. Called and emailed them to change accommodation but did not take effect till i called them the 2nd time. Pushed the blame away stating that they did not receive any call or email. First and last time using them for games!!! (read more)
★★★☆☆
“Could have been worse”
Written on: 16/10/2012
Our flight was delayed from Corfu by approx 9 hours.Corfu is a small airport &we was not allowed to go into the departure lounge until they knew for certain that the flight had left Brisol. We where provided with a snack meal cold chips and a choice of chicken, sausage etc, 4 hours later we were given another snack of a Doughnut, no hot drinks available only soft drinks. We eventually boarded the plane & our first drink was free, also a meal regardless of whether you had paid for one or... (read more)
★☆☆☆☆
“complete joke”
Written on: 05/10/2012 by Trev.knight (2 reviews written)
Manchester to Dalaman the worst flight i have ever encountered and i have been on many. The planes are very old and knackered..the staff rude because they get shouted at all the time because of constant delays, The leg room must be illegal, The best thing that could happen is this firm goes bust and leave it to the ones that know how to treat their customers properly. Thomas C..rook. (read more)
★☆☆☆☆
“Thomas Crook”
Written on: 03/10/2012 by AideenD (1 review written)
Never again will I have anything to do with the awful Thomas Cook! We flew to zakynthos with them at the end of September. I always love the excitement of the outbound flight when going on holiday and I had ordered and paid for champagne when checking in online prior to the flight. 40 minutes into the flight no champagne had arrived, and when I asked about it the head stewardess told me it wasn't on their list. She followed this statement with "do you have any proof?" Well I hadn't realised... (read more)
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Showing 31 - 40 of 505 Reviews
★★☆☆☆
“Slob of a rep”
Written on: 01/10/2012 by Blodders (1 review written)
Our hotel rep was lovely, but the rep on our transfer coach back to the airport was a disgrace. Covered in tatoos, spent most of her time talking to the coach driver about her nights out. Shirt hanging out of her skirt, scruffy to say the least, overweight (as were most) and quite frankly appears to be in Tenerife for her social life only. Another passenger I spoke to on the aeroplane also commented about her and another reps shabby appearance and attitude. I always thought Thomas Cook... (read more)
★☆☆☆☆
“SHOCKINGLY BAD SERVICE!!!”
Written on: 29/09/2012 by gillmorgan17 (1 review written)
Have just returned from Portugal. Never, ever, will I book our family holiday with this company. From the time we got to gatwick we had nothing but problem after problem. Our hotel was supposedly a 4* but was more like a 2*. Dirty, filthy swimming pool for the children, rotten food. The tour reps really couldnt give a damn...and so it went on. WORST HOLIDAY EVER. NEVER AGAIN. (read more)
★☆☆☆☆
“Do not book Thomas cook”
Written on: 26/09/2012
Outgoing from Manchester to enfidah Tunisia was ok plane quite roomy & flight staff ok. Holiday in Tunisia was fantastic got up at 0500 to fly home got picked up 10 mins early bonus ..... Only to be told had 5 hour delay but rep didn't know why - quality. Checked in fine after been left my rep who 'had to stay in resort' & told we could have vouchers worth 6 tnd each turned out to be burger chips & a drink - fine. We were then called to our gate to be told they didn't know when our flight... (read more)
111Ka's Comment
Written on: 02/10/2012
If flight delated longer than 3 hours due to aircraft technical problem you will be entitled to compensation if ECJ Sturgeon hearing goes as expected on 23rd October. Seek written explaination from TC as to reasons for delay in first instance.
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★☆☆☆☆
“Rude staff from store to plane, 4hr delays, diabolical...”
Written on: 26/09/2012 by Traveltrip (1 review written)
Staff in store extremely rude and unhelpful after booking, flight crew also rude and had a could not care less attitude. Seats are diabolical, food is terrible, no entertainment at all on a 4 hr plus flight! and to top it all 4 hr delays with 6 euros compensation and a smirk from the ground crew! Never again,in our opinion all the staff from store to crew and reps should be ashamed of themselves, it is no suprise to us how bad the reviews are for thos cook on all sites and there Dire status... (read more)
★☆☆☆☆
“Saved By God's Grace From Thomas Cook”
Written on: 24/09/2012 by SBLodha
Thanks God I m saved from Thomas Cook. People go on a holiday and have bad experience but i had terrible experience before going on a tour with them. I m shocked by the service of Kolkata Thomas Cook. They are not bothered to provide the service to their customer where in this is cent percent service oriented industry. In-spite of repeated inquiry about holiday packages, the manager Ms Suranjana Sen of Thomas Cook Shakespeare Sarani office kolkata, was not bother to give proper response and... (read more)
★☆☆☆☆
“thomas cook do not book”
Written on: 24/09/2012
My holiday with thomaa cook to tenerife was a disaster. The seating on the aircraft was atrocious. The staff were not very pleasant. We coudn't even get a cup of soup. When we got out of the airport, we had no help from the thomas cook staff to tell us where to get the transfer coach. we were running from airport to coach park for 2 hours looking for coach that wasn't there Finally the transfer company put a coach on for just us two . needless to say, we will not be travelling with... (read more)
★☆☆☆☆
“Thomas Cook? Never again!!!!!!!”
Written on: 16/09/2012 by doogal123 (1 review written)
I've never travelled with Thomas Cook before..no particular reason for that, but thought I'd give the founders of the package holiday a try for a change. BIG mistake! We arrived at Gatwick and checked in at 5 a.m ready for our 7am flight and were told by a very rude check-in clerk that the flight was delayed until 10 for 'operational reasons'. Oh well, 3 hours to kill..these things happen. At 10 am, the departure information told us that the flight would not board until 10.40...then 11. At... (read more)
★☆☆☆☆
“Rip off Thomas Cook number of holiday nights had to...”
Written on: 15/09/2012
We booked with Thomas Cook to fly from Manchester on 4th August 2012 at 8pm to Dalaman & stayed at the Hotel Majestic Olu Deniz. We arrived early hours on 5th August 2012, and departed the hotel on the 11 august at 11pm for our journey to Dalaman airport. We were advised on the morning of the 11 august, that we had to vacate our room by 11am unless we payed a fee to keep the room until 11pm. Our point being we paid this company on agreement of the holiday cost for a 7 night stay,and not 6... (read more)
Tricia33's Comment
Written on: 20/09/2012
I am surprised you were asked to check out at 11 am as normal check out time is 12 noon. This is stated on your invoice and normal internationally. Rooms are held from 12 noon on the day of the arrival regardless of what time you arrive and that is your first night. If you wish to stay longer a late check is payable locally.
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★☆☆☆☆
“Terrible flight experience with awful customer service ”
Written on: 13/09/2012 by jmax1966
Don't fly with them. The planes are falling apart and shabby and the customer service is really awful. We were delayed for over 2 hours due to a technical problem with the hydraulics. A part was taken off another A330 and used on our aircraft. Was it actually safe to fly in the first place? 6.5 hours into the flight we were informed we would be landing back at Gatwick and we flew out on another A330 the next day. I believe Thomas Cook did not turn the plane around for safety reasons... (read more)
Lemondrop's Response to jmax1966's Review
Written on: 27/09/2012
We were on this flight and it was a diabolical shambles!!!!! Like you I don't think we should have taken off and safety was compromised. If I had known that a full refund was possible I think we would have taken that option. I used to be cabin crew and it is a standard procedure for fire engines to met a flight with technical problems but when I heard cabin Crew man doors it was very unnerving.
I was very annoyed that all Thomas Cook said was go to your Insurance Company but the letters we were given stated that we did not take off on the orginal date so the insurance will not pay out as we left the country and the orignal delay was under 3 hours!!!! What Thomas Cook are asking us to do is commit fraud by lying to the Insurance Companies.
it was definitely convenient for Thomas Cook to return the plane to Gatwick with no considreation for the 308 passengers on board and I am not sure how hard the captain pushed to be allowed to continue to Cuba despite him telling us that was what he wanted to do. I think he was telling us what he felt we wanted to hear and to play down the seriousness of the situation.
I am going to pursue this matter with Thomas Cook and will not back down until I have adequate compensation. I do hope that the other passengers on this flight do the same.
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★☆☆☆☆
“Cuba - Cayo Coco and Havana Twin Centre”
Written on: 12/09/2012
We decided to return to Cuba after going to Guardalavaca in 2005, but decided to go to Cayo Coco and Havana on a twin centre holiday. Thomas Cook had the best options for us when we looked into it so we booked it with them. I am not good coach traveller so only decided to book this when we were advised that we would be flying to Havana and back. The flight out was good and the check in to our hotel was fine. The following morning we were collected to fly to Havana for 3 nights. After a... (read more)
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Mwrc2's Response to mwec1's Review
Written on: 20/05/2013
and tiny luggage allowance, smallest in all airline not only in size book for your cabin bag 5kg?? the lightest cabin case weight 2.1 normally 2.9 or 3.1kg.
call centre is also the stupidest one where everyone acts like a pc