Thomas Cook Reviews

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Latest Reviews

★☆☆☆☆

“Complaint ignored for five months”

Written on: 17/08/2016 by Erikar463 (1 review written)

Following a trip to fuertuventura 20th April for 10 days at the cay beach caleta ..we were not told about roadworks one meter frim pool !!!! 10 12 hour dats of constant noise , jcb's jigger picks to name a few!!!! Reported at hotel with rep..numerous numerous emails and calls to Thomas cook complaints ..ignored !!! Finally offered £50 ....disgracefull !!! Thomas Cook have lost a lot of money and business from my family !!!!! Never ever again Thomas Cook !!!!… Read Full Review

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★☆☆☆☆

“THomas cook Reps gave mincorrect informations and mis-sold”

Written on: 10/08/2016 by jem09 (1 review written)

We recently went on holiday to Ibiza. We missed an expensive boat trip because the rep told us the wrong place for the meeting point. We were sold by a rep a re-union event for after holiday which the rep said they would be able to get our money back and we couldn't and when we tried to talk to him about this he avoided us. He should have pointed this out before taking any money. Also other events were made out to be more than they were. We complained to Thomas cook afterwards and had an email… Read Full Review

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★★★★☆

“Outstanding Family Holiday”

Written on: 04/08/2016 by Lgarratt (1 review written)

We stayed at the Pavlo Napa Hotel in Cyprus for 2 weeks in July. It was an exceptional hotel with its acute attention to detail having a fantastic impact. Despite it being in the early hours of the morning when we arrived, we received a warm welcome and a fridge full of sandwiches, cake, fruit and water. The cleaning team were outstanding. They moved like ninjas in and out of your room without you hardly noticing them. The waiting staff, reception and bar staff were always polite, smiley… Read Full Review

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★☆☆☆☆

“Customer services/relations department dismal”

Written on: 01/08/2016 by AydenPatterson (1 review written)

Booking holiday all fine, actual holiday got off to bad start, we didnt get the seats we had chosen, we paid extra to do this, it was not until we got on the plane we realised we had not been given the appropriate seats, when I spoke to a member of staff on the plane they basically thought we were lying and said where is your proof, being as confirmation of our seats booked were emailed to me I did not bring proof as I stupidly had every faith all would be well, as previous holidays we have… Read Full Review

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★☆☆☆☆

“No seat on transfer coach - had to sit on floor.....”

Written on: 14/07/2016

We had an enjoyable holiday with Thomas Cook until it got to the point of the transfer back to the airport. The coach that turned up was in a right state but carried the Thomas Cook name on the side. A lot of seats were missing and some of the overhead vents / lights were hanging down - not looking good. There was not enough seats so I ended up sat on the floor for the one hour transfer which included Motorway routes. When I complained I just got a very brief note that said they were sorry I… Read Full Review

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★☆☆☆☆

“Lack Of Service Is Appalling”

Written on: 13/07/2016 by cybergran (3 reviews written)

We have recently returned from Lanzarote having booked our holiday with Thomas Cook. We have had quite a few very enjoyable holidays with them before and expected the same level of quality and service. How wrong we were!! We chose our seats for the outgoing flight online but when we checked in online the seats had been changed. What is the point of offering a choice if this is simply overridden? The plane wasn't very clean, there was food debris down the back of our seats. There was an… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 12/07/2016 by IyanaPorter (1 review written)

Been trying since March to get a refund after their website crashed when trying to add extras to my booking. Payment was taken off my card twice. They have admitted their mistake yet 4 months later, 22 phone calls & countless amounts of emails, I still haven't had my money refunded. Their customer services leaves a lot to be desired. Would never use this company again… Read Full Review

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★☆☆☆☆

“Flight crew and cockpit opened to the passagers ”

Written on: 02/07/2016 by Patricia83 (1 review written)

We have flown with thomas cook now 3 times in the last 9 months. Each time the different air crew are appling they are rude to the passagers, very Unprofessional, do not care unless you have a child The worst thing that we have experience with thomas cook was our flight back home. The cockpit was open for anyone to enter, that is great security for any mad person to take over the plane. We have the photos were the air crew is just sitting there inside the cockpit The air crew should be… Read Full Review

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★☆☆☆☆

“Flight delay”

Written on: 17/06/2016

Booked to fly to Heraklion Crete 3/5/2016 flight time 7am arrived at airport at 3.30am waited, waited eventually TC staff ap[peared to tell us all there had never been a flight scheduled for that time and everyone "should have been inform". Well obviously not us. We were give £10 at around 9.30am and pour flight took off at 13.55pm we lost a full day of our holiday. Low and behold TC are saying were were on;ly del;aged 22mins. Bascially calling us liars well I had been up 36 hours by the time… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 10/06/2016

I will never use Thomas cook again. There service is awful, there package holidays are dirty and basic facilities are not provided. They do not tell you bottled water is not included yet tell you to only drink bottled water. they don't let you know there are better aquaparks down the road from you so you pay extra to use the aquapark that the hotel is related to, to be fair though the reps know nothing about the hotels they offer so why would they know! Training/tours for the reps wouldn't go a… Read Full Review

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★☆☆☆☆

“This was our first holiday abroad for our family we...”

Written on: 05/06/2016 by Lynz-977 (1 review written)

This was our first holiday abroad for our family we paid 2300 for 14 nights all inclusive at paradise island playa blanca lanzarote. When we arrived it took us over 1 hour to check in the food they had saved for us was disgusting and cold. The room looked amazing but the beds and pillows were as hard as stone. The light switches and plug sockets kept falling of the walls. We had cockroaches in our rooms every night. We could not leave balcony doors open due to around 40 cats on the resort… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 18/05/2016 by muHayden489 (1 review written)

In a country whose economy is based on services, Thomas Cook stands alone as a miserable and unsettling reminder of how things used to be…not in the UK though, but in the third world… a long long time ago. A company which in effect has managed to operate without customer services is quite a feat in this time and age. You can book a holiday within minutes on its site, which means the technology is there, but try to contact them for a change of names (and I mean misspellings, not a change of… Read Full Review

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★☆☆☆☆

“customer service a complete joke”

Written on: 06/05/2016 by NathalieCampbell341 (1 review written)

told me wait on the phone about a flight times they had changed, £110 landline charge later, its still not been resolved, and they keep replying to my emails saying someone will be in touch… Read Full Review

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★★☆☆☆

“Don't take Thomas Cook Insurance!”

Written on: 21/03/2016 by Elsaj460 (1 review written)

We had to use Thomas Cook as we had received a Gift to be used with this Company - normally we arrange our holidays ourselves. We took out their Travel Insurance, for convenience, but it was an expensive mistake, as for 4 days, it cost 20% more than our usual provider charged us, last year, for 21 days of cover! Never again! … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 18/03/2016 by SeamusPruitt (1 review written)

im so upset with Thomas Cook I want to change my holiday to be safe and I can't because I have to pay £400 and I got desable daughter and don't whant to go to. Turkey if I not going I lose £800 is to mush for me when I speak customer service he don't care to put the people unsafe thx to Thomas Cook… Read Full Review

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★☆☆☆☆

“No wonder they are struggling and grab your money....”

Written on: 16/03/2016 by KeltonAlvarado172 (1 review written)

State one price which was paid in full. A month before going said each person had to pay 'Tourist Tax'. The tax doesn't exist it is an administration charge for registering to use casinos in Las Vegas. Contacted the hotel who confirm Thomas Cook are charging the £300. However Hotel also state that you can register at the Hotel FOC on arrival or previous to arrival. After contacting Thomas Cook they said lawyers were on the case and couldn't possibly comment??? We then told them to cancel the… Read Full Review

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★☆☆☆☆

“Seating”

Written on: 09/03/2016 by cellerby1 (1 review written)

Booked a holiday in January and I have been trying to book seats but because my son and husband have the same first name we can't do it because the system is been up graded how long does it take to upgrade a system and I didn't have any problems booking the holiday and of course taking my money very upset… Read Full Review

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★☆☆☆☆

“Don't try to book online ”

Written on: 03/03/2016 by Susjol (1 review written)

Tried to book holiday to tenirife in April . Every time I tried to book the price kept going up how come it's a live site with live pricing and it goes up Thomson and jet2 and many others I use don't go up in price so don't waste your time on this site… Read Full Review

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★☆☆☆☆

“just add more money”

Written on: 29/02/2016 by NicolasMcHugh (1 review written)

Do not book with Thomas Cook tell you one price then 2 moths before holiday tell you price has changed extra 600.00 pounds staff not willing to help they have got there money not interested hit you with small print at back of book terrible customer service would strongly advise booing with this copany… Read Full Review

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★★★★★

“Jaz Aquamarine in Egypt Hurgarda”

Written on: 22/02/2016 by 310Larsen (1 review written)

Stayed in hotel apartment for 1 week.Enjoyed it very much. Hotel staff were very helpful.It was a clean hotel and everyday the cleaners came and did our room.The service they provided was high standard.Outside there were many swimming pools separate ones for children and it was close to the beach which was very clean with sunbeds along the shore line.The security in the hotel was very good.Day trips out were excellent.The food was up to a very high standard and there were many dishes you could… Read Full Review

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