Thomas Cook Reviews

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Latest Reviews

★☆☆☆☆

“Misrepresentation of accommodation , not fit for...”

Written on: 15/07/2017 by Davidsoned466 (1 review written)

Saw a thomas cook holiday on the window of a TC shop.1weeks self catering 2 apartments for a total of £650. We provisonaly booked it and contacted our friends who said yes to fully booking it. We called back to be told that there was only one apartment left, but it was big enough for 4 adults,we contacted our friends who said ok boot which we've is at cost of £6o5 for the four of us. We arrived at the apartments to find the accommodation was NOT fit for 4 adults. Beddroom 1 had a double bed… Read Full Review

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★★★★★

“Menorca Cala Blanca Sun Hotel”

Written on: 13/07/2017 by ParisErickson (1 review written)

I cannot recommend this holiday experience highly enough. All aspects of the hotel were fantastic/ The friendly and helpful staff from domestic, bar, reps, reception. dining and the entertainment team. The food was very good a wide variety. It is a considerable time since I have been on a package holiday and I was really impressed. Congratulations!… Read Full Review

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★★★★★

“FANTASTIC SUPERB HOLIDAY”

Written on: 07/07/2017 by Newtonim31 (1 review written)

WE BOTH WENT TO ZANIE IN ARGASSIE FOR 14 KNIGHTS OUR HOTEL WAS ABSOLUTELY SUPERB AND A BIG THANKYOU TO THOMAS COOK OUR NUMBER ONE FOR TRAVEL, SERVICE WAS 10/10 CANT WAIT TO BOOK OUR NEXT HOLIDAY WITH THIS WONDERFUL COMPANY AGAIN THERE IS NOTHING I CAN FAULT WITH THOMAS COOK AND A BIG THANKYOU FOR MAKING OUR HOLIDAY SO SPECIAL,THER WAS NOTHING I DISLIKED ABOUT MY HOLIDAY ,THE ONLY THING I COULD SAY THAT I DID NOT LIKE WAS RETURNING HOME FROM SUCH A FANTASTIC HOLIDAY… Read Full Review

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★☆☆☆☆

“Conned into a holiday that didnt exist ”

Written on: 25/06/2017 by imin (1 review written)

Continually lied to concerning facilities that would be ready for arrival. Refused cancellation of holiday without losing £1000!! Totally unprofessional approach to customer service. Will NEVER entertain such a low level tour operator again… Read Full Review

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★☆☆☆☆

“Miami rip off”

Written on: 24/04/2017 by AlexiaKirkland157 (1 review written)

I have never been out of Europe and I was looking forward to it. I was counting the days to take my wife to Florida for her 30th birthday. I booked a holiday on line woth Thomas Cook for two to Miami for £1,700 (hotel and flight). I made a mistake with the dates and got in contact with them straight away. Although their customer service is open on the weekdends so is the one of the airlines we were supposed to fly with,Thomas Cook kept saying to ring back on Monday. On Monday they… Read Full Review

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★☆☆☆☆

“Really poor service and lying staff”

Written on: 17/04/2017 by AustinFinch408 (1 review written)

My partner and I was in the Stockport branch of Thomas Cook, we was waiting in the line for the money exchange when a member of staff took a call, she answered the call and then said to the caller that she was unable to help as she had another customer on the line plus a queue of customers but this was a complete lie… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 20/03/2017 by wyvis1000 (1 review written)

We travelled to Cayo Coco, Cuba paying £398 extra for premium economy seating. On the outbound flight my TV didn't work and we found out that we didn't get drinks as part of the package. The advetising led me to believe that you did. The wider seats were good, this is what we had paid the extra £398 for. On our return flight another aircraft was sent. This had much narrower seats and were extremely uncomfortable. I complained to Thomas Cook who offered me and my wife £100… Read Full Review

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★☆☆☆☆

“Travel card-wrong exchange rate”

Written on: 02/03/2017 by AddysonFraser (1 review written)

I went to Thomas Cook on Saturday to get a travel card as I'm going to Australia soon. Therefore I asked to put £1000 to the card. Firstly, the lady was trying to get us put more money on the card. We refused. Secondly, she did not explain anything and just handed us a booklet and a receipt of my transaction. Then, I've tried to sign up on the app, which did not work so I had to call customer service but when I called they told me the balance on my account, which surprised me. There was £105… Read Full Review

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★★★☆☆

“Breakfast Sugar Overload - Beware”

Written on: 25/02/2017 by SEKinloch1 (1 review written)

The breakfast served on long-haul comprised of orange juice from concentrate, a fruit flavoured yoghurt and a muffin. When I read the ingredients I realised that there was no way I was prepared to give it to my daughter who is 2.5yrs. World Health Organisation guidelines for the maximum amount of sugar that an adult can consume is about 8 teaspoons. For a child it is more like 2 or 3. Based on 1 teaspoon being 4 or 5 gs of sugar then your breakfast offered the following: Orange Juice: 3 Fat… Read Full Review

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★☆☆☆☆

“thomas cook are a disgrace”

Written on: 12/02/2017 by magsandroj7257 (1 review written)

never ever use them please!!!!… Read Full Review

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★☆☆☆☆

“gambia”

Written on: 19/01/2017 by 130Watson (1 review written)

I booked flight only to Gambia from Manchester end Nov 2016 elections were on 1 Dec as things progressed it was not safe do I proceeded to cancel flight was told I was unable to get any money back consequences now r they have brought all tourists back. Disgusting customer service. And Thomas cook office Preston staff were rude. And telling me it was safe and going on about turkey. my husband is from Africa and no body listened so I lost my 400 pound too from flight. I didn't go because I wasn't… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 09/01/2017 by Zechariahi157 (1 review written)

book a holiday using easy jet did not tell us about no baggage being booked on. Tried to rectify and could not. Sent us to a hotel that smelled of sewage with paint peeling, etc. Overcharged for transfer from the airport. Answer - we are sorry that we can do nothing but understand why you are upset!!… Read Full Review

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★☆☆☆☆

“The way my confirmation and Travel Document written.”

Written on: 28/12/2016 by erpj1969 (1 review written)

In June 2016 I booked a package holiday through a local Travel Agent. When my Travel Document was printed it showed a room supplement of £726 plus a late booking fee and also a discount. Both my Travel Agent and myself were under the impression that the room supplement indicated an upgrade. When my husband and I arrived we were told there was no upgrade and all the rooms were the same. No one at the hotel or the Thomas Cook rep could explain what I had paid the £726 for. As we were… Read Full Review

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★☆☆☆☆

“never book your holidays with thomas cook. Class 1...”

Written on: 24/12/2016

Very bad communication with call centre people. They book hotel as shown in website and send confirmation also. But nth moment, you will have surprises when you reach the spot. They provide you worst hotel with stinking rooms and dirty beds. You feel like omitting once you enter the hotel rooms. You will have sleepless nights with moskito music. Pick up vehicles are also very bad and the driver least bothered to show you the places. Especially the kerala back water trips are worst. We decided… Read Full Review

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★★☆☆☆

“Misleading Price Advertising”

Written on: 29/11/2016 by Aguirre370 (1 review written)

I recently looked for a family holiday for four adults and one infant (1 year old)on the Thomas Cook Website. The holiday was offered at £530 per person which the family agreed was within budget. The next stage of booking was not indicated with a Continue button but used a Get Quote button. On pressing this the final price quoted was £2650, much higher than anticipated. On looking at the cost breakdown it became clear that each adult price was actually £650 with £50 for the one year old. In… Read Full Review

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★★★☆☆

“Wasted my holiday time.”

Written on: 14/10/2016 by del62 (1 review written)

Booked holiday for last week in August to Mallorca. No problem with flight or condition of accommodation, but what annoyed me was the fact that we landed at 9.25am and was looking to having most of the day as a holiday day, whereas, we sat in a coach at the airport for an hour waiting for other flights to arrive and when we got to our accommodation we were told our room would not be ready until 2.30pm. Therefore by the time we unpacked most of the day had been wasted. This is something that… Read Full Review

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★★★☆☆

“Not really worth the premium against self-organised”

Written on: 06/10/2016 by Jewelx1984 (1 review written)

For a Luxury Canada Touring Holiday: Pluses - Flight costs and car hire are cheaper than you're likely to get, unless you can book a long way in advance. Their choice of hotels is sound. They do a lot of emailing and calling to their internal people and sub-agents abroad to clarify queries and get advice. If you're working then they can do this while you're busy. Minuses - They don't actually know much/anything about the locations they're booking (you're at the mercy of their local… Read Full Review

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★☆☆☆☆

“Thomascook is a Cheat - Better to plan & book it yourself”

Written on: 14/09/2016 by Sherlyn410 (1 review written)

Thomascook is a Cheat - Better to plan a trip & book hotels yourself… Read Full Review

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★★★☆☆

“Cala Blanca Sun Hotel”

Written on: 06/09/2016

Booked this holiday in 2015 for June 2016, sold to us as an Adults Only hotel. However on arrival found that it had changed to allow children and had built a childrens pool and playground. Accommodation can only be described as average, food very erratic, no proper evening dinners vegetables often served with chips at lunch time. Poor standard of entertainment with the team still arriving for the season. Local people regularly come to use the pool and facilities. Not enough sunbeds at busy… Read Full Review

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★☆☆☆☆

“Booked seats and Cabin Crew service on return flight”

Written on: 04/09/2016

On a 7 day holiday to Corfu, my son didn't want to sit next to a stranger. You can't tell what seats are allocated until you do an 'online check-in' which can only be done 24 hrs before the flight. I therefore paid an extra £26 to ensure we sat next to each other. Did the 'online check-in' 24 hrs before the flight & discovered we already allocated seats next to each other. Rang Customer services and asked for my £26 back and was told it was non-refundable. Very unhappy. Got on the flight and… Read Full Review

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