Thomas Cook Reviews

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Latest Reviews

★☆☆☆☆

“Thomas Cook poor customer service”

Written on: 23/07/2014 by Anya388 (1 review written)

Me and my family flew to PALMA,Majorca on the 1st August 2013 with Thomas Cook,TCX2196 flight time 6pm. We arrived at Manchester Airport at 2-30pm,after checking in our cases we was told by 2 unhelpful Thomas Cook check in staff that the flight was delayed until 1130pm telling us due to company needs and gave us vouchers for £7 each which was no us because there was hardly anywere you could use them,it cost us extra on food and drinks waiting to depart. We left Manchester at 1135pm and… Read Full Review

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★☆☆☆☆

“Small spelling mistake cost £70.”

Written on: 11/07/2014 by Jensenlb1982 (1 review written)

Made an online booking with lowcostholidays,and flight with them through Thomas cook. The lowcostholiday site keep crashing and i made a small spelling error in the name of my husband... the l and e around the wrong way. Lowcostholidays refunded £30 of the charge they put on,but didn't even get an answer,to a call to Thomas Cook to explain the genuine error due to the site going down repeatedly. Since then i found the holiday wasn't very good,no entertainment and empty hotel,but i know i get… Read Full Review

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★☆☆☆☆

“FIRST PRIZE FOR TERRIBLE SERVICE”

Written on: 09/07/2014 by West177 (1 review written)

I booked a family holiday to Florida last August 2013 and at the time was told that the paperwork I received would be the only ticket I would receive and to keep it safe. Two weeks before travelling I looked on the net to find out the baggage allowance and noticed that the flight time had been changed, it has been brought forward by 2 hour. This concerned me as if I had not noticed it we would have arrived at the airport to find the check in desk closed, we would not have been able to fly… Read Full Review

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★☆☆☆☆

“AVOID Thomas Cook FLEXITRIPS ”

Written on: 04/07/2014 by simonb3 (1 review written)

4July 14 Do not book your holiday through FLEXITRIPS from Thomas Cook Myself and my wife arrived in the resort of Hisaronu this morning and found our room at the hotel described as STANDARD was not even describable as standard, all we want to do is move and we would even pay extra, the rep who apparently is not a rep because you don't get one was useless he said i needed to ring Thomas Cook in Englan, at my own expense, so i did, they said not their problem because it is Flexitrips, although i… Read Full Review

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★★★★★

“Best rate!!”

Written on: 02/07/2014 by Harrisng292 (1 review written)

I made sure before I bought my Euros to look around for the best rate and Thomas cooks rate was the best!! I work in a store that sells euros and even with the discount card it was not as good as their rate! Really happy! Count down is now on until my holidays :-) xx… Read Full Review

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★★☆☆☆

“Turkish Carriers Put TC to Shame for Service, Comfort...”

Written on: 26/06/2014 by Rachel1951 (2 reviews written)

I booked a return flight to Dalaman with flythomascook.com earlier this year. The price was good and I was happy to fly from Edinburgh and return to Glasgow. I booked my usual 'bundle' which is meals, 20K hold luggage and seat reservation for £31 for the return flight. Excellent (hmmm). I was advised that the outbound flight was being contracted to Pegasus. No problem there because I have used them in the past and they are fantastic. However despite the actual aircraft being very comfortable… Read Full Review

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★☆☆☆☆

“never order champagne!!!!!”

Written on: 26/06/2014 by xtraceyx (1 review written)

Last month was my daughters 21st birthday and she went to Turkey to swim with dolphins. I ordered a surprise bottle of champagne for her on the plane journey, the money was taken from my bank the same day. On her return I was shocked to learn she never received it. I complained to Thomas cook, only to be offered the cost of the champagne back, not the full cost I was charged. Not even an apology or any kind of remorse for spoiling what swould have been a lovely surprise. needless to say I wont… Read Full Review

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★★★★☆

“Barcele, Tucancun Beach”

Written on: 19/06/2014 by latisha94 (1 review written)

The accommodation was wonderful and everyone there was so nice, all activity's done were amazing. There was around 4 restaurants and 3 bars. I would defiantly recommend this holiday resort and two weeks is the perfect length. I was extremely dissatisfied with Thomas Cook's representative as they didn't turn up for our induction meeting and numbers left in the hotel for us to get into contact with our representative were invalid numbers. Apart from having no help whatsoever from Thomas Cook in… Read Full Review

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★☆☆☆☆

“Booking seats with a partner Airline (Monarch)”

Written on: 17/06/2014

Having booked a package break to fly from Manchester I was informed it would be a Monarch flight but could expect the same service as from Thomas Cook; if only that were true! Essentially Thomas Cook wash their hands of you soon as they've taken the money as you're not flying with them & Monarch don't recognise you as you haven't booked direct with them! There is nothing on their website that assists or informs customers flying with partner airlines. Trying to find an e-mail address for… Read Full Review

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★☆☆☆☆

“Super horrible services”

Written on: 11/06/2014 by Addison110 (1 review written)

idiotic I made a booking with your Thomas cook agents on 2nd June along with the advance payment of Rs 2,50,000 for Hong Kong Macau trip for me and my family for 5. The whole week spent pleading the executives for confirmations and Itenary which were never given. Now after a week you people have the decency to call me up and say we are unable to book the same trip for the quoted price for some idiotic reasons of expensive flights. You guys should probably close this sham setup you have and… Read Full Review

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★☆☆☆☆

“rip off last minute deals”

Written on: 02/06/2014 by carlajane123 (5 reviews written)

due to myself and wife having unexpected 2 weeks off work decided to book last minute holiday to egypt thomas cook website offering 7 nights all inclusive £375 each decent price we thought lets book it pressed to book price goes up to £885 per person (stating due to popularity of holiday price has now increased) what a bunch of artists needless to say we wont be going with them have found better holiday for £400 ish we have used thomas cook for years even have good relationship with girl… Read Full Review

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★★★★★

“Awesome Europe Tour”

Written on: 29/05/2014 by baskaran.rajasekaran.71 (1 review written)

We have enjoyed a lot with thomas cook. this is the best way to visit number of countries at cheaper rates. Previous years we went on our own. Now we felt bad for that because we dint enjoy as we enjoyed this time. Thanx to Thomas Cook. Excellent hotels, bus, food, everything..................... Very friendly and cooperative tour manager - Puneet Excellent guidance and arrangements done by Mr.Gautham , branch sales officer, old mahabalipuram road, Chennai, Tamil nadu - DR.R.BASKARAN & Family … Read Full Review

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★☆☆☆☆

“Customer service non existent”

Written on: 28/05/2014

Purchased complete holiday package to H10 Salauris Palace in Salou on recommendation of Thomas Cook Newtownabbey, Abbeycentre, Northern Ireland, to cut a long story short this hotel should be recommended to no one as it is more like 2 star considering everything in total, i had two lovely white tops stolen from my case in room whilst staying there, the staff of Salauris Place treated me as if i had stolen them, their behavior and shouting down the phone at me was disgraceful. Having tried all… Read Full Review

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★☆☆☆☆

“worst experience”

Written on: 27/05/2014 by LindaMacDonald (1 review written)

Very bad experience with thomas cook on Europe fusion trip. No proper Indian food provide as said, no proper guidance given, no proper hotels given. Very annoying service and feedback from tour manager. Sadly we ver given separate beds room on our honeymoon. 11 days trip it's hardly 7 days that u actually see. No proper time for shopping is given and no call is given before leaving the tourist point irrespective u able to to reach or not. It would be better to go with some other travel… Read Full Review

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★★★★★

“u mad mum”

Written on: 23/05/2014

I like milfs. U mad? I had lots of fun in figi all the girls were there. even my mum was joining in. :D… Read Full Review

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★☆☆☆☆

“Welfare Dept - joke!!!”

Written on: 20/05/2014 by Taniak1983 (1 review written)

My son has coeliac, when trying to book our holiday in store the staff member phoned the welfare dept to ask them to contact the hotel to see if they could cater for him, the welfare dept said they only dealt with medical needs (coeliac is a medical condition) and that he should tell us to email the hotel - why should we be made to pay £3000 for a holiday and have to do this ourselves, the money paid covers the cost of Thomas Cooks service, so what exactly are we paying for, and before you say… Read Full Review

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★☆☆☆☆

“delay from goa to manchester”

Written on: 18/05/2014 by Maher293 (1 review written)

after traveling with them for years, i have decided that enough is enough,i wont step foot inside a thomas cook travel agents or use them ever again,they are the biggest --- merchants out there, i recently flew back from goa to manchester and there was a 3 to 4 hour delay, ive asked for compensation, they are blaming the staff at goa airport for a dispute, we all know because the staff told us that there was a mechanical problem with the plane, it even took sevaral attempts to start the plane… Read Full Review

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★☆☆☆☆

“DONT USE INSTORE INSURANCE ??????????????”

Written on: 17/05/2014 by LCORPS (1 review written)

BOOKED INSTORE AND GOT THOMAS COOK TRAVEL INSURANCE AT THE SAME TIME 3 MONTHS LATER HAVE BEEN TOLD I HAVE TO HAVE A SMALL OP AND I NOW FIND OUT I AM NOT INSURED BUT TOLD BOTH THOMAS COOK STAFF AND THE INSURANCE COMPANY THAT I NOT TO HOSPITAL UNTIL A FEW DAYS AGO WAS TOLD I COULD STILL PAY THE £2100 BALANCE AND TRAVEL WITH NO INSURANCE COVER SO ITS LOSE MY £500 DEPOSIT AND STAY AT HOME SAFE OR PAY THE BALANCE AND TRAVEL ABROAD WITH NO COVER AND AGAINST DOCTORS ORDERS SOME CHOICE… Read Full Review

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★☆☆☆☆

“Worst Arrogant unorganised service ”

Written on: 15/05/2014 by Kaiya367 (1 review written)

I have booked my Europe tours with Thomas Cook 6 days remaining I am yet to here from them about my visa and itinerary. When I called they are alway busy they never call.once you have done half payment they will forget and you should also forget they have still not applied for visa. I did a big mistake by trusting there name. Never ever in my lifetime I will choose Thomas Cook too arrogant unorganised service… Read Full Review

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★☆☆☆☆

“Service or employees are Dramatic”

Written on: 14/05/2014

I spoke to a customer care executive who took my details and told me that they would send all details. But then there was no response. I called them up again and then they gave me a contact who works in the local office. But again when I called up this person he/she said they would return back and again no response. Again I had to call them up and this time, it was heights : The person pretended as though he/she cannot hear my voice. The actual reason was that they did not have any… Read Full Review

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