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Written on: 02/07/2014 by 321suewilliams (1 review written)
BEWARE VERY SLOW TO RESPOND DOES NOT REPLY DOES NOT PAY OUT INCREASES POLICY AMOUNT EVEN IF YOU DON'T CLAIM, HIGH EXCESS FIND REASONS NOT TO PAY NEED PROOF HOW YOUR PET DIED AT YOUR EXPENSE VERY DISRESPECTFUL DO NOT BUY BE WARNED!!!… Read Full Review
Written on: 31/05/2014 by Helpihaveillegalcharactersinmyname (1 review written)
We had our caravan stolen last December. It was stored on a friends secure woodland site and behind steel gates. The gates and our locks were all broken and the van towed away and seen on CCTV. Insurers say we didn't inform them of where we stored the van and therefore won't pay out! They sent their loss adjuster who lied about the set up and said there was more then one entry/exit......not true! Just one entry/exit but the idiot adjuster couldn't see this! Still fighting our claim 6 months… Read Full Review
Written on: 11/05/2014 by Albertoj302 (1 review written)
We insured our caravan for a number of years with entertainment and leisure. We then had our caravan stolen. Despite being told at the time of taking out the insurance that the security we had was sufficient, when we claimed we were told that we didn't meet the security requirements and they refused to pay us a penny. They also told us we had not given the correct storage address which was a total lie. It was only after involving the financial ombudsmen that they suddenly decided to change… Read Full Review
Written on: 12/06/2013 by Thenoise (1 review written)
This company will take money and will do anything to get away without paying. If you have a claim with this company you MUST keep at it and complain to the Ombudsman. They will try to wear you down and make you submit. Keep all correspondence and write to Watchdog (the more the better) This company need to be exposed. Think how some pay for years without a claim but when they do the problem is revealed. This company only deals with certain kinds of insurance caravan,pets,student… Read Full Review
Written on: 29/05/2013
Just got back from Aus to discover they removed £66 pounds from my credit for renewal of caravan insurance I had with them last year. When I told them I no longer have a caravan they offered me a refund of £26. Insurance companies should not be allowed to automatically renew policies without some communication with the customer. I've been robbed, and was not overly impressed with the reaction I got from Barclaycard either, my card is going in the shredder… Read Full Review
Written on: 27/12/2012 by heidikris (1 review written)
For anyone considering insuring their caravan with this company PLEASE, PLEASE DONT. Our caravan which was 2 years old was stolen whilst in winter storage at the caravaning and camping club site at Walton On Thames, Surrey. We've not only lost the caravan but everything in it, TV, Hi - Fi, Bedding, saucepans and lots of personnal things. The insurance company have just informed us that they are not liable because there was no alarm on our van , even though they were told… Read Full Review
Written on: 05/11/2011
had abrand new c/van stolen after 4mths along with 4others from inside alocked building.informed e/l who sent a loss ajuster ,he looked around where the van was been kept ,said he could see no prob with my claim.had a letter from e/l saying they would not pay as there was no alarm on the doors to the undercover storage area.this is dispite the c/van havin a alarm,hich lock & bull dog wheel clamp on.unable to get through the doors they took down a side wall then took all c/vans across afield… Read Full Review
Written on: 02/11/2011 by BROADSWORDCALLING (1 review written)
IN AS FEW WORDS AS POSSIBLE, THEY DO NOT ANSWER THE PHONE AND THE ONLY REPLY YOU GET TO AN EMAIL IS AN AUTOMATED ONE, IF YOU ARE LUCKY AND SPEAK TO A PERSON THEY DO NOT HELP. THEY DO NOT KNOW WHAT THEY ARE DOING. BEWARE OF THE AUTOMATIC RENEWAL SYSTEM THAT THEY OPERATE, CANCEL IT!… Read Full Review
Written on: 06/10/2011 by alanddee (1 review written)
I HAD BEEN INSURED BY THIS RIP OFF COMPANY FOR THREE YEARS AND THOUGHT THAT I HAD FULL COVER, AFTER ALL IT STATED SO IN THE POLICY. I MADE A CLAIM AND THEY REFUSED MY CLAIM AND WOULD NOT PAY OUT. HAD A RENEWAL THROUGH MY PREMIUM HAD GONE UP BY A WHOPPING 82% EVEN THOUGH THEY WOULD NOT PAY MY CLAIM. TO SAY THAT THIS COMPANY IS A RIP OFF COMPANY IS PUTTING IT MILDLY. STAY AWAY FROM THEM AND WARN ALL OF YOUR FRIENDS AND RELATIONS TO GO TO OTHER INSRANCE COMPANIES… Read Full Review
Written on: 05/07/2011
THIS COMPANY IS NOTHING BUT A LOAD OF CON ARTISTS THEY TAKE YOUR MONEY AND PROMISE YOU FULL COVER, THEY EVEN GIVE YOU A POLICY THAT STATES THAT YOU HAVE FULL COVER, BUT WHEN YOU MAKE A CLAIM, AND ONLY AFTER YOU HAVE MADE A CLAIM, THEY THEN TELL YOU THAT YOU ARE NOT COVERED. I THOUGHT THAT I WAS FULLY COVERED AND INTO MY THIRD YEAR WITH THESE ROBBERS I HAD TO MAKE A CLAIM ONLY TO FIND OUT THAT MY POLICY IS WORTHLESS. EVERYTHING THAT THEY SAY IS COVERED IS NOT COVERED. IF YOU HAVE A POLICY WITH… Read Full Review
Written on: 26/04/2011
i recently tried to make a claim for my static caravan due to water damage after a few weeks of messing around sending quotes back and forth and assesors going in E and L informed me they would not pay out insurance as the caravan was not occupied at the time.In the small print they say between the 1st october and 31st march your caravan isnt insured if it is left for more than 24hrs at a time.If you do leave it for more than that you have to drain down and take out any valuables worth over… Read Full Review
Written on: 19/04/2011
e&l insurance policy holder
caravan got stolen i moved it from home to a locked compound to do season maintenance first night it was there it went missing
E&L said sorry you cannot claim due to not informing us
what a joke of an insurance company dont get shafted like i have… Read Full Review
Written on: 31/03/2011
Stay away from this company !!!
Our caravan window was damaged by someone who wanted to gain access to our caravan to sleep in, several weeks after this happened we changed our caravan:I rang E&L to inform them of this and to get a new quote, to my surprise I was told that due to making a claim they would not insure us with our new van.
When I spoke to the caravan club they could not believe what had happened. The company is a total sham !!!… Read Full Review
Written on: 30/12/2010
Please do not use this shower...They aren't known as E&HELL for nothing..They will not pay out!! Had my van stolen and their requirements for security are so tight you could not comply..took them to ombudsman and won..took a year to pay out..BUYER BEWARE… Read Full Review
Written on: 27/10/2010 by Scanners (4 reviews written)
Was looking for caravan insurance online and nearly took out a policy with this company because it was very cheap. At last minute checked the security requirements (buried away on their website) and found that some very specific requirements which didn't suit my situation.
Then found this site so glad I didn't proceed after all.
Buyer beware!!… Read Full Review
Written on: 05/10/2010
Absolutely awful. Tried to make a legitimate accidental damage claim and they would not pay. Also found out that they have been charging me more than double next most expensive for 5 yrs. Went onto insurance comparison site and even they were half of what they were charging me. Absolute rip off and they have no intention of covering what you pay for. Don't touch with a long pole… Read Full Review
Written on: 09/09/2010
Stay away from these crooks.My caravan was stolen and these despicable people tried all in the weak power to not pay out although all criteria was met.Go to caravan guard.co.uk.
… Read Full Review
Written on: 06/08/2010
Totally shambolic customer services, couldn't even get the monthly premium right!
AVOID!… Read Full Review
Written on: 30/07/2010 by Wee Caf (1 review written)
As previous reports, I made a claim for damaged roof light to be told, after paying 11 months 2 weeks insurance, that I was not covered for accidental damage. I have given one star rating simply because there is it not possible to give none. Customer service leaves a lot to be desired and would certainly not recommend this company to anybody. I was not aware of this website when I first bought my caravan as I would definately have checked out the comments. I will be using this website for… Read Full Review
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Written by karenrogers