Written on: 27/11/2010
Call 18866 is fine if you have no problem. I have been told that my payment date (Card month)is **** but i know that they are wrong . I have just spent an hour trying to correct this error with them but they seem to have made it impossible to do so . Unless someone out there knows something i dont. (read more)
Written on: 17/09/2010 by edward kramer (1 review written)
Have been using this service for many years - since the connection charge was only 1p. Even at 5p it is still good value. I ues it for all day-time calls (I have free calls in the eve and at week-ends with Orange). I also use it for calls to mobiles. The rate for each call is annouced before you are connected so you know exactly where you are. Billing is also very clear with time call made, number called and duration. You can register other numbers to the one account (my daughter's... (read more)
Written on: 27/07/2010
Haven't used the service for over 5 years, changed my phone numbers long time ago. Yesterday received 6 bills from them, all dated 02-07-2010. Logged on using my old account details. All itemised statements showed that I haven't made any calls. So where did these fake invoices come from? I cancelled my subscription and a couple of hours later I received another invoice! I'm afraid that they'll charge my credit card with the fake bills and no-one can stop them. What can be done about these... (read more)
Written on: 22/07/2010 by rmurty (1 review written)
I have been trying tell 18866 that my telephone provider is changed from bt to sky, but I cannot find a way of telling them.
Because I have changed my internet service provider too I now can no longer send messages to them.
Please please I need an e-mail address (nothing on their website) that I can send indepentently. (read more)
Written on: 25/04/2010
How can i contact 18866 service department? They have been disrupting my calls for a month. they say I owe £3.87 which was paid 2 weeks ago (failure to pay due to a cloned credit card that was cancelled). all i want to do is to contact them since they block every attempt on the net and wont answer my emails. Very poor customer service. (read more)
Written on: 21/04/2010
My calls were interrupted frequently without warning. I had to call back so many times and pay the 5p connection fee for every call. For the last few days it did not connect at all. All I heard was a rattling sound after dialing. If the service does not improve in the near future, I will stop using their service.
Helen HM (read more)
Written on: 13/04/2010
When I joined this service, it was excellent. It has been getting gradually worse over the last 3 years. I cannot get the operator most days in the morning; at other times the connection is interrupted without warnings. Complaints are difficult to get through to customer service and I am thinking of cancelling my contract. Come 18866, get your socks on and do your job properly. These comments are my own, based on my true experience.
Written on: 22/03/2009 by letik (14 reviews written)
Attractive rates from Call18866.co.uk for making international calls from a UK phone. Easy to use.
Can be used from a landline (via the 0808 freephone access number or, BT only, via the 18866 prefix) or from a mobile (via a normally chargeable call to 0808 or 020).
If the call to the final destination is not answered (ringing out, busy), you will usually not pay at all via your 18866 account, although you might still pay for calling the 0808 freephone or 020 London access number, depending on... (read more)
Written on: 10/09/2008 by davieriddle (1 review written)
I want to get a copy of Call18866.co.uk regarding a previous bill December 2005 to June 2006 but cannot get any reply from their internet contact facility. No other form of contact seems possible. It is very frustrating.
I think that as they have been authorized to take money from my credit card account and whilst I have no complaints about this so far I should surely be able to find their registered address in UK? (read more)
Written on: 29/07/2006 by pdysymat
The Call 11866 website looks attractive, and the deal WAS attractive at the beginning (when I joined in late 2005). However, I have a feeling that the company is not totally straight with their customers with their semi-hidden charges. (technically you can't say they've cheated on customers, as the connection charge is displayed on the right hand side of the screen as one of those small prints). I still think 5p per call is a bargain (as it stands now), but once it hits 10p (or whatever it... (read more)
Written on: 27/10/2004 by oldmanroo (2 reviews written)
18866 is superb. Prior to the free calls in the UK, it was cheaper to call my family in Oz, than for my wife to call hers here in the UK. Now all her family know about it.
I have noticed a slight degredation of line quality in the last year, presumably because more people are cottoning on to this deal.
Have a look on the internet, you won't beat it. Beware though, if you use it for Dialup Internet, it does cost - lots. (read more)
Written on: 24/08/2004 by rayhook (32 reviews written)
This is the cheapest provider I have managed to find with no payment up front and no commitment. Service has been 24/7 available. No problems - great price. See www.call18866.co.uk - sign up is on-line. (read more)
As rated by real users