Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
1252
60% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Auto Europe Car Hire - www.auto-europe.co.uk - Ask a question now

Media Gallery for Auto Europe Car Hire - www.auto-europe.co.uk

Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Ruined start of holiday thanks to Auto Europe”

Written on: 20/05/2016 by K12345L (1 review written)

I booked a short break in Barcelona with my 3 young children and booked a hire car through Auto Europe. I specifically requested a hire company based at the airport. Only after I had confirmed my car hire booking did I find out that the hire car company (Golds) was not based at the airport but accessed via a 'shuttle bus (apparently this is the same as being based at the airport)I was not happy but by now they had my money. My plane landed at 10.30 p.m. and by the time I had cleared custsoms it… Read Full Review

Report this review
★☆☆☆☆

“no car and terrible service ”

Written on: 06/05/2016 by Lorenaw118 (1 review written)

fter booking my car rental with AutoEurope i was told i would be met at the airport by a driver who would take me by shuttle to the hire company to receive my car. I waited at the airport for some time before calling AutoEurope. I spoke to a lady to put me on hold for a further 20minutes before telling me no pickup was available and asked me to walk to the car hire place instead. I dragged my case to the car hire company only to be told they have no cars available and AutoEurope had known this… Read Full Review

By Autoeuropeuk

Written on: 06/05/2016

Hi We are sorry to hear of the problems you faced with your rental. Your review has been passed to our Customer Service Team so that they can investigate what happened and why. The team will contact you directly with their findings. Many Thanks Melanie Auto Europe

Reply to this comment
Report this review
★★★★★

“Booked a cheap car from Bravacar through Autoeurope. ”

Written on: 27/04/2016 by HanneDK (1 review written)

All went smooth and easy. We was picked up in Funchal airport and had only to drive 5 minutes to get to the car. We got the car type we requested and it was Nice and clean. When we returned the car we was immidiately brought to the airport. Great value for the money. We can recommend Bravacar… Read Full Review

Report this review
★★☆☆☆

“Terrible customer service! Agents in need of training!”

Written on: 23/04/2016 by maialina (13 reviews written)

I recently hired a car in Pisa and according to the Auto Europe website and to the rental voucher they sent me the location of the rental company should have been in the airport terminal when in actual fact all rental companies in Pisa are located in a rental building. Not a big deal...we hopped on a shuttle and reached the building. But on my return I thought I'll let Auto Europe know so that they could amend their website and provide customers with the correct information. Their response… Read Full Review

By Autoeuropeuk

Written on: 25/04/2016

Hi,

thank you for feedback.

Please accept apologies from Auto Europe for the inconvenience and misunderstanding. Please provide your voucher number so that I could forward this to our customer service team to update the information on our website.

Kind regards,
Kate
Auto Europe

Reply to this comment
Report this review
★★☆☆☆

“Terrible customer service! Agents in need of training!”

Written on: 23/04/2016 by maialina (13 reviews written)

I recently hired a car in Pisa and according to the Auto Europe website and to the rental voucher they sent me the location of the rental company should have been in the airport terminal when in actual fact all rental companies in Pisa are located in a rental building. Not a big deal...we hopped on a shuttle and reached the building. But on my return I thought I'll let Auto Europe know so that they could amend their website and provide customers with the correct information. Their response… Read Full Review

By Autoeuropeuk

Written on: 10/05/2016

Dear Client

Thank you for your feedback.

Your review has been passed to our management team so that it may be investigated further.

Warm Regards
Auto Europe

Reply to this comment
Report this review
★☆☆☆☆

“Inclusive and transparency claims are very misleading.”

Written on: 01/04/2016 by PeedOffPaul (1 review written)

We rented a car for one day picking up at Manchester airport and dropping off at a different location. The quote given as an inclusive quote was around £26. However, when coming to enter payment details a one way charge of £36 was added plus VAT. There is no reason that this charge could not have been included in the original quote and the only reason that it is done this way is to cynically and deliberately catch people out. The staff at the pick up and drop off location didn't mention this… Read Full Review

By Autoeuropeuk

Written on: 04/04/2016

Hi

We're sorry to hear that the 'one way fee' was not made clear to you throughout the booking process. When a 'one way' rental is booked via the website it does display the following message on the screen where all rates are displayed:
--Important One Way Information Certain restrictions may apply when picking up and dropping off at different locations, including additional fees. If the one way is permitted, we will contact you to advise of any restrictions and/or applicable fees. A voucher will also be sent for your review. You may cancel your reservation and receive a full refund if done so with 48h advanced notice.--

Your feedback will be passed to the management team so that they can look to improve on how the local charge for returning a vehicle to another location is displayed.
Kind Regards
Melanie
Auto Europe

Reply to this comment
Report this review
★☆☆☆☆

“Should be reported”

Written on: 28/03/2016 by niallcook (1 review written)

Auto Europe UK sell what they call a "Refundable Excess" insurance product (their T&Cs say it's not insurance, so they can avoid being regulated by the Financial Conduct Authority in the UK). In the event of a claim, they list amongst the information they require a "police report" (if the damage amounts to more than €300). Despite providing them with all the information they request, as well as a UK Crime Reference Number and copies of all email correspondence with the local police, they… Read Full Review

Report this review
★★★★★

“always clean and good condition”

Written on: 12/02/2016 by Murray203 (1 review written)

I rented car many time from them. it is always clean and good cndition car. So I am looking forward next rental when I am in MXP… Read Full Review

Report this review
★☆☆☆☆

“Auto Europe will do all to not refund your excess”

Written on: 06/02/2016 by ozzzzy (0 reviews written)

Attention! Even if you have ordered a car with the refundable excess option for peace of mind, in the event of an accident, do not be sure that you are protected with autoeurope.eu. As long as the accident not happens it may seem that you are dealing with a sweet company, which will reimburse your money back, if needed. Unfortunately, it is not so. My experience has shown that they are happy to take your money for this extra service, which is not intending to provide, actually. We have… Read Full Review

By Autoeuropeuk

Written on: 12/02/2016

Dear Client,

Thank you for your review and we are sorry that our Customer Service Team were unable to issue the refund for the damage excess.

It is correct that we do ask for a police report and we do try our best to be as clear as we can with the terms and conditions of the excess refund package.

Your feedback will be passed to our management team so that they can review how the information is passed on to clients.

Many Thanks
Melanie
Auto Europe

Reply to this comment
Report this review
★★★☆☆

“Visit from London-LA”

Written on: 06/02/2016 by DarionKent (1 review written)

I was very pleased to find the great price online before my trip to LA from London. I pre-paid for the rental and was pleasantly surprised that the que at LAX was quick. When checking in with Alamo, they said they couldn't give me the online pre-paid price as my driver's license was Canadian, even though I live in the UK. This was unexpected and ended up costing me an additional $399.00 on top of what I had already pre-paid online. I was not happy with that as that was an unexpected expense to… Read Full Review

Report this review
★☆☆☆☆

“Disappointed”

Written on: 04/02/2016 by CristianLondon (1 review written)

I've used Autoeurope to hire a car in Poprad, Slovakia. By mistake I've picked up the wrong airport, for which I will take all the blame. What happen afterwards is a different story. It was 17.00PM local time, and Autoeurope said first they will get the car to me in 1 hour ( it was just 70km away), at 18.00 they said it will take another 2 hours. At 20.00 we got kicked out of the airport ( they were closing) and because there was -14 outside we decided to take a taxi to the hotel and asked for… Read Full Review

By Autoeuropeuk

Written on: 12/02/2016

Hi

Thank you for the feedback regarding your vehicle rental.

It does seem like you may have dealt directly with the supplier for the change in airport, if you could please contact Auto Europe directly with further details we can look into the process and work with the supplier to improve o their local service.

Many Thanks
Melanie
Auto Europe

Reply to this comment
Report this review
★★★★☆

“Happy with Auto Europe”

Written on: 04/02/2016

I am always renting cars with Auto Europe and had not been disappointed. Prices are good, its easy to understand and they use generally good local car hire companies ,more often international ones… Read Full Review

Report this review
★★★★★

“Upgrade and extra driver insurance”

Written on: 03/02/2016

I hired 2 cars in Geneva from Hertz, fortunately both were 4 wheel drive as there had been a massive snow fall in our resort, and one car had to be upgraded due to a shortage of vehicles (at no cost to us). The driver of one car injured his shoulder on the last day of our holiday and after a few calls in France and Switzerland I was able to email a copy of the license for our driver's wife and we were all able to get to the airport that evening. So far, there has been no charge for the extra… Read Full Review

Report this review
★★★★★

“Good value AND service!”

Written on: 03/02/2016 by NelsonTierney405 (1 review written)

Happy with prices for main players like Hertz. Call centre staff very helpful and efficient when we altered dates and car size. Have used again and will try them first in the future… Read Full Review

Report this review
★★★★☆

“Easy pick up and drop off. Good value.”

Written on: 03/02/2016 by JimmyHarrington (1 review written)

I didn't go for the smallest car possible, but it was still pretty small. Not Auto Europe's fault, of course! I didn't realise 2015 vignette (swiss motorway sticker) was valid so kept off the motorways. Again not Auto Europe's fault. I didn't like the way they try to sell excess insurance. That really is expensive - if you hired for a year it would work out at almost £1,300 to cover you for £1,500 excess. But pick up and drop off easy… Read Full Review

Report this review
★★★★★

“Geneva Car Rental, Swiss Side”

Written on: 03/02/2016 by Kennaw18 (1 review written)

Brilliant. Competitive. Cannot be faulted. They used Europcar who gave me a brand new Skoda Octavia Tourer with 4 wheel drive. What a surpriingly fab car!! Would gladly use them again… Read Full Review

Report this review
★★★★★

“Very Easy to hire car Straight in and out”

Written on: 03/02/2016 by LukaBarry (1 review written)

Picked up the car at Derry Airport, Checked the car over before driving away as normal, Car was in Excellent condition. Was a Ford Focus and it was fantastic used it around derry (rather than taxi's and it was brill. Would recommend Auto Europe… Read Full Review

Report this review
★★★★★

“Trip to big sky”

Written on: 02/02/2016

I recently traveled to Bozeman MT with five friends and a ton of ski and board kit. I hired two full sized SUVs and auto Europe seabed then to be awd, and full cover with free extra drivers. They also phoned ahead to check the vehicles were waiting for us on arrival. Very good service and good price… Read Full Review

Report this review
★★★☆☆

“Good car but confused service ”

Written on: 01/02/2016 by Trazu (1 review written)

We arrived at Poprad airport but could not find a Budget desk, we then called them to be told they would deliver shortly, this was done within 5 minutes, the same in return, we had to call and leave the keys in a box. We were however concerned with the 40 euro each way charge for airport Coll/delivery which was not mentioned throughout the booking process, only when we had paid and printed the voucher, be aware! All in all a good car but not as reasonably priced as expected… Read Full Review

By Autoeuropeuk

Written on: 03/02/2016

Dear Sir,

Firstly thank you for being a loyal Auto Europe client! We are constantly updating and improving our website display so that all locally paid items are clearly displayed at the bookings stage. I will ensure that your comments are directed to the correct department. Thank you for your feedback.
Regards
Melanie
Auto Europe

Reply to this comment
Report this review
★★★★★

“Excellent car hir in Florida”

Written on: 01/02/2016 by mcwilliammay (1 review written)

Hired our Alamo car through auto Europe for a seven week trip to Florida. The car was competitively priced and there were no additional add one when I collected the car. Alamo was excellent. We could choose our own car from the class we had booked. We had booked a Full Size car and selected a Chevvy Impala with only 2000 miles on the clock. Alamo's collection and drop off at Orlando airport were easy and efficient. Will use auto Europe next year as well, if they remain competitive… Read Full Review

Report this review
overview