Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
2.8 / 5
49.3% of users recommend this
  • Customer Service

  • Value For Money

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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★☆☆☆☆

“Worst Experience Ever!!!”

Written on: 31/01/2015 by jakebbaldridge (1 review written)

Very disappointed in the customer service and hidden rules of this company. We booked and paid with a debit card and then were refused the car at the rental company since we did not have a credit card. My son had spoke to this company on the phone to add an extra day. This was a day prior to pick up and paid the additional fees with the debit card. The gentleman said we were good and all we would need to do was pay the Hertz rental fees at time of pickup but did not tell us we needed a credit… Read Full Review

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★★★★☆

“Care hire from Auto Europe from Salzburg”

Written on: 31/01/2015 by Xander275 (1 review written)

I recently used Auto Europe for the first time to rent a car from Salzburg Airport, having been recommended by a friend. The booking experience was very straightforward, with plenty of options, the price was reasonable (and better than had I gone direct) and the pick-up and return were managed very professionally, through Europcar. I would happily use Auto Europe again for my future travel plans… Read Full Review

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★☆☆☆☆

“Very bad customer service. Additional charges. DO NOT USE.”

Written on: 30/01/2015 by deanjohnston02 (1 review written)

Terrible customer service, email only and they do not respond to problems or queries about additional charges after the rental period meaning they keep charging administration fees to your credit card and you cannot dispute them or get any information. Customer service appears to be completely hopeless or overwhelmed and failing which causes a great risk to anyone who experiences problems during the rental and lets face it with rental cars that is very common. Car rental reference: RA… Read Full Review

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★★★★★

“hi i am ahsan i took the car from copenhagen...”

Written on: 30/01/2015 by bhuiyan (1 review written)

hi i am ahsan i took the car from copenhagen airport.it wasvery easy to find and overall service is fantastic. i am very happy and i will recomand everyone i know… Read Full Review

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★★★☆☆

“Eurocar at Salzburg”

Written on: 21/01/2015 by TaliaBerry (1 review written)

easy to find and collect key with all in place However the return of the keys unlike most busy areas which have checks on arrival meant waiting in a cue for 20 mins to hand in key to be told OK thanks that's OK … Read Full Review

Afolley's Comment

Written on: 29/01/2015

The thing to do is to pay for the excess, to reduce it to zero. Then, all you have to do is to hand in keys at the desk.

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★☆☆☆☆

“Collected in the dark no official handover first time...”

Written on: 18/01/2015 by CallumNoonan (1 review written)

Collected in the dark no official handover first time I drove the car noticed cracked wing mirror - no accident by myself! Being billed for damage already on the car!!! Not happy at all. Terrible!… Read Full Review

By Autoeuropeuk

Written on: 22/01/2015

Dear Client

We are very sorry to hear this; please do contact our Customer Service Team who can assist further.

Kind Regards
Melanie
Auto Europe

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★★★★☆

“open and transparent”

Written on: 17/01/2015 by hdMatthews370 (1 review written)

I use Auto Europe because they let me know who the end hirer will be. They are clear and easy to use, as well as offering a consistent market price… Read Full Review

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★★★★★

“Hassle free, efficient service”

Written on: 17/01/2015 by Fletcher206 (1 review written)

Collected car from Innsbruck, so confident vehicle would be prepared for winter. The Audi A4 Avant suited our needs well and coped well with snowy roads. It was comfortable and quiet and very fuel efficient ...... perfect… Read Full Review

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★★★★☆

“Car rental made easy”

Written on: 15/01/2015

Good service with price comps etc. Would be helpful to tell people where you can fill up before returning car although Satnav can help but not everyone has it. The excess insurance could be more comprehensive but I liked the warning to us not to get further insurance on collection. But overall very satisfied and the car from Europcar was immaculate… Read Full Review

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★★★★★

“Hassle free hire car”

Written on: 11/01/2015

Very happy with the service received from Auto Europe at Eindhoven Airport, hassle free collection and drop off. I would recommend them and would use again. Had to return the car full if fuel but no garage on site, had to head back from the airport towards motorway to find garage, would of been helpful if this was mentioned on collection as it took about 20 mins, luckily we had left plenty of time til our flight. Happy with the car supplied, (Mercedes b class) large enough for our family of 5… Read Full Review

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★★★☆☆

“No option to extend contract”

Written on: 10/01/2015 by sqMcFarland307 (1 review written)

Tried to arrange extension of the contract on uk number but unable to do so. Phoned Geneva airport contact directly but they just put the phone down (6 times) pretending they did not understand English. Very unhelpful. … Read Full Review

By Autoeuropeuk

Written on: 20/01/2015

Dear Client
We are very sorry to hear this, extensions are available once a vehicle has been collected. However the decision can be made only by the local depot as the vehicle may be required for a rental after your pre-boked return date.
Thank you for the feedback and your comments regarding the difficulties you faced will be passed to our management team.
Should you wish to provide further information please do contact our Customer Service team directly.
Many Thanks
Melanie
Auto Europe

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★★★★★

“Very good service.”

Written on: 08/01/2015 by Roadrunner5 (1 review written)

Absolutly delaighted with Auto Europ car hire service in Geneva airport.I very appreciateit.Thanks… Read Full Review

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★★★★☆

“Salzburg car hire”

Written on: 05/01/2015 by markdah (1 review written)

everything was hassle-free and we had a lovely car, ideal for coping with the winter conditions. Check-in & out was very smooth and the car park was easy to navigate in and out of… Read Full Review

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★★★★★

“lovely car”

Written on: 02/01/2015 by Franzantiques (2 reviews written)

wonderful car, professional staff,highly recommendet.many thanks… Read Full Review

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★★★★☆

“fast, hassle free”

Written on: 02/01/2015 by Janiya489 (1 review written)

fast collection, hassle-free, pleasant staff. drop-off easy. have used twice now, and definitely again. Much cheaper than most other companies too… Read Full Review

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★★★☆☆

“Car not full when picked up !?”

Written on: 30/12/2014 by Porterqf1978 (1 review written)

Between 3/4 and full of fuel, when it should be full… Read Full Review

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★☆☆☆☆

“Lousy car match”

Written on: 29/12/2014 by CalBailey (1 review written)

I got to Auto Europe through a hire car compare website, where I had sought a Ford Kuga or equivalent. The equivalent on Auto Europe turned out - after booking, paying, travelling and arriving at Geneva airport - to be an Audi A3! 3 members of my family are 1.9m tall - so this was wholly inadequate, and it cost me an extra £400 to upgrade for only 1 week's hire. The car itself, and the service from their people face to face, was fine… Read Full Review

By Autoeuropeuk

Written on: 30/12/2014

Dear Client
We are sorry to hear you were provided with a different car category than booked. We would like to apologise for the inconvenience and offer you our assistance. Please contact our customer service team so that we can look into this further.
Kind regards
Kathryn
Auto Europe

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★★★★★

“Easy and efficient, great value for money.”

Written on: 25/12/2014 by RobFelix (1 review written)

The Europcar office at Innesbruck is right opposite the airport with all the other car hire places. With a bit of typing in details we soon had our keys and the car was parked a short way away. Having booked the cheapest car we were delighted to have a free upgrade to a 4x4 diesel Yeti. Driving to and from the airport is a doddle and dropping the car off was as easy as anywhere we have been, with no fuss at all. Overall a great experience, well done Auto Europe Car Hire!… Read Full Review

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★☆☆☆☆

“500€ blocked on credit card by EUROPCAR Lisbon 10...”

Written on: 19/12/2014 by JasonGustafson1972 (1 review written)

I returned a car to Europcar Lisbon 10 days ago, I was told the 500€ deposit taken had been automatically refunded to my card. 10 days later and after 3 international phone calls to very unhelpful people, 3 un-answered emails to the customer service email address (supplied on Europcars website) the money is still blocked on my credit card. I checked with my bank and they said there has been no authorisation received from Europcar to cancel the 500€ charge, this leaves me with no available… Read Full Review

By Autoeuropeuk

Written on: 19/12/2014

Hi,

I am very sorry to hear about your this. I would advise you to contact our customer service department, who could look into this matter with the supplier.

I do hope the matter will be resolved swiftly.

Kind regards,
Mary
Auto Europe

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★★★★☆

“Car Hire from National at Derry Airport”

Written on: 18/12/2014 by Fostermi431 (1 review written)

The Staff at the National desk (A young man and girl) were very pleasent and helpful, explaining that if the car was to be taken out of Northen Ireland then the car would not be insured. and advised an additional rate for the period of the car Hire. Which that did happen visiting family. So the Insurance was upgraded. The Guy I was speaking to did not highlight the fact that there was damage to the car that had been picked up previous. (before my hire) I only spotted the dent on the wheel… Read Full Review

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