Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
2.9 / 5
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★★★★★

“5 times using them as a broker, no problems so far”

Written on: 29/05/2015 by DixieLoomis175 (1 review written)

Generally I use brokers for my car hires that I take 4+ times a year. I have had no problems with any of my hires. They seem to offer the same conditions as the parent company at a much cheaper rate.Read the contract especially with reguards too extra charges, organise your paperwork take out 3rd party excess insurance and check the car carefully for damage on collection. Try to keep within bureau hours. Auto Europe is slick & rebookable and I doubt your experience will any difference to if… Read Full Review

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★★★★☆

“Car hire in Beziers”

Written on: 26/05/2015 by Chase417 (1 review written)

Booked hire car with Hertz through Auto Europe Car Hire. When the Ryanair flight to Beziers took off 1 hour and 30 minutes late I was a bit concerned as in the small print it said that the Hertz desk at Beziers would be closed by the time the delayed flight got us there. Thankfully the desk did stay open as there were a number of people on the flight hiring cars. On driving the car away I noticed a warning light was on so took it back to the airport the next day. A very helpful man sorted the… Read Full Review

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★☆☆☆☆

“As useful as a chocolate teapot”

Written on: 26/05/2015 by jefferz (1 review written)

Rented 2 cars through them using Drive and Go from Porto airport. On the 3rd day my 80 year old father in law's car broke down. They came and checked it, established it could not be fixed on site so they towed it away. We then contacted Drive and Go and unbelievably they said we had to go to Porto to get a replacement. We explained this is an 8 hour or so round trip from our rental property in Sintra, not exactly ideal for an 80 year old. No joy so we tried to contact Auto Europe. The toll… Read Full Review

By Autoeuropeuk

Written on: 27/05/2015

Dear Sir,

Thank you for your feedback, I have checked with our reservations team and they have tried to reach you on the number provided in the booking. They have also sent an email to the address you provided.

The team have spoken with Drive & Go who made an offer to take you back to your location in Porto, however they were unable to have a replacement vehicle taken to the location. Our team can look to book you another vehicle with a different supplier.

Please do answer via email or phone to our call centre.

Kind Regards

Auto Europe

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★☆☆☆☆

“Worse customer experience of my life ”

Written on: 24/05/2015 by Adamartin (1 review written)

Our flight was delayed by 30 minutes and we got to the car hire 15 minutes after they closed. They knew our flight details but did not wait. We called but the Helpdesk could not help we had to hire another car at huge expense. We called the Helpdesk asking for a refund but they said it was our fault and we should have contacted the Helpdesk while in the air! We never got our money back. NEVER USE THIS COMPANY AS THEIR CUSTOMER SERVICE IS NON EXISTENT… Read Full Review

By Autoeuropeuk

Written on: 27/05/2015

Dear Client,
Please contact our customer service team so that they can act on your behalf with the supplier.

Many Thanks

Auto Europe

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★★★★★

“Never been disappointed yet”

Written on: 24/05/2015 by 148Lloyd (1 review written)

I have regularly used auto Europe for about 15 years now, mainly for holiday hire in Germany, Austria, Italy and Greece, and never been disappointed. I particularly like the facility to book and rebook at a lower rate (if available) and the ease with which it is possible to cancel the earlier booking… Read Full Review

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★★★★★

“Fast, reliable friendly”

Written on: 23/05/2015 by Lisbethbown (1 review written)

Great service at the office, car ready , much better car than anticipated. Haveused in the last and will use again. Cannot fault anything. Great value for money… Read Full Review

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★★★★★

“great service ”

Written on: 22/05/2015 by yrHubbard130 (1 review written)

Picked up car from kastrup airport, impeccable service and car was faultless, have used before and will in future … Read Full Review

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★★★★★

“Great service”

Written on: 19/05/2015 by 1967Jenkins (1 review written)

Very satisfied with everything to plan without waiting. Complimentary upgrade over booked car; no quibble about not taking extra excess cover; easy check-in under cover on return… Read Full Review

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★★★★★

“Excellent Service as always”

Written on: 18/05/2015 by Ward51 (1 review written)

Once again everything from booking the car, collecting and returning the car went smoothly. The car was expected, at a very reasonably price and the booking process is well laid out and easy to use. We always use Auto Europe and will continue to do so… Read Full Review

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★★★★☆

“Auto Europe Great, Hertz :-(”

Written on: 16/05/2015 by Maxwellvf266 (1 review written)

Auto Europe offered a great deal and as it was Italy we were going to I opted for the extra excess insurance, only to be hassled at Perugia Airport by the old Hertz guy that I had not bought form him he said I might have to pay 1,000 and claim back, yes old man I know that I hire 20 -25 car per year! Luckily I joined the queue while my partner waited for the cases, just as well as they were so slow and with only 2 people on the desk, there was a massive queue behind me. No one to check the… Read Full Review

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★☆☆☆☆

“Be careful with the "terms and conditions"”

Written on: 15/05/2015 by Pedron165 (1 review written)

I payed for the car online with American Express and when we got to the rental company in Caglairi they said that we had to make some additional payments and they didn't take American Express, they didn't let us pay with another credit card, they did not accept driving licences from outside the European Union. At the end no one gave us a solution and there wasn't a way to address the issue and we had to loose our money and go pay again to another rental car company. They just said that we… Read Full Review

By Autoeuropeuk

Written on: 27/05/2015

Dear Client
We are sorry to learn of the issues you faced with the reservation.
Each supplier does have a different set of terms and conditions which we display on our site. We do try our best to make these as clear as possible, and we also have a call centre open 7 days a week to answer any questions you may have regarding your booking.
For further information please do contact us directly.
Kind Regards

Auto Europe

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★★★★☆

“Quick service, car in good shape, no fuss”

Written on: 12/05/2015 by Itzelc421 (1 review written)

Both collection and return quick and straightforward, car beautifully clean and without a scratch, got advice on where to fill up to avoid outrageous petrol charges if not returned full. Everything worked… Read Full Review

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★★★★★

“ Car rental from Torp airport Norway”

Written on: 09/05/2015 by cbhume (1 review written)

Good car,excellent service and very efficient overall but be careful to avoid rent full return empty fuel deals and if you hire cars more than once a year, insure your excess at home on an annual policy… Read Full Review

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★★★★☆

“Trouble free”

Written on: 04/05/2015 by MartinBleu (1 review written)

Best price was with Hertz. The experience was perfect and the car brand new… Read Full Review

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★★★★☆

“Nice car hire”

Written on: 01/05/2015 by rsNicholson466 (1 review written)

Good price no hassle no queue at hertz.car was brand new.staff friendly and helpful… Read Full Review

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★★★★☆

“It does what it says on the packet.”

Written on: 27/04/2015 by TonyFarmer (1 review written)

Very easy to book. Friendly service at Europcar at the other end. Remember to print 2 copies of the voucher, if you need a receipt… Read Full Review

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★★★★☆

“Miami car hire”

Written on: 27/04/2015 by Yair133 (1 review written)

Very happy with car hired on this trip , with no issues… Read Full Review

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★☆☆☆☆

“Auto Europe - Avoid!”

Written on: 22/04/2015 by Dixonqr322 (1 review written)

I had loads for problems with Auto-Europe when trying to hire a car for my parents in Croatia. I've never used such terrible service and just want to make sure other customers won't through the same experience. Auto Europe looks much cheaper than the others at first, but some extra fees will make it cost the same. In a comparison website I've managed to find a car without this extra fee and went for it, but I suspect this deal never existed. They send me a spam like email, which I ignored… Read Full Review

By Autoeuropeuk

Written on: 01/05/2015

Dear Client We are very sorry to hear that our reservations team did not provide the high level of service that our clients have come to expect. It is correct that we do have a 'fraud system' in place, and should a name flag up in our system we would require additional paperwork to allow the booking to proceed. That being said the team should email and call, making every attempt to contact the client to ensure that the booking can be completed and confirmed by the supplier. If this procedure is done correctly then you would have been sent a car hire voucher which is then used to collect the vehicle. I would urge you to contact our management team so that this case can be further investigated: Kind Regards Melanie Auto Europe

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★★★★★

“Very honest and straightforward service. Highly...”

Written on: 21/04/2015 by lefridgemagnet (1 review written)

We initially booked a skoda fabia estate for a short winter break but we were presented with a golf estate when we arrived. A very welcome upgrade as we were a bit dubious as to whether our snowboard kit would fit into the fabia. The car was in great condition with a few signs of light wear which were all documented by the staff before we left the airport. While staying at our accommodation, the property owner drove into the side of the car but it was all sorted over the phone with the hire… Read Full Review

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★★★☆☆

“You don't get the car in picture”

Written on: 21/04/2015 by HaydenFitch (1 review written)

Don't go with Avis or hertz if you don't want to que and wait for ever .... Also make sure you have credit card to fund deposit otherwise pay cash !!! I've never had any problems with auto Europe as a company -but be careful which rental company you choose - I have found that lesser known companies give better service , quicker and more likely to get the car you think you've rented… Read Full Review

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