Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
2.8 / 5
48.4% of users recommend this
  • Customer Service

  • Value For Money

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''Fall in love with the open road in the comfort of your own car hire. Auto Europe has available a vast selection of vehicles in over 8,000 locations around the world.''
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★★★★★

“Worked Perfectly”

Written on: 28/07/2014 by DrVee (1 review written)

Bought the Auto Europe voucher in advance - easy and seemed cost-effective - price the main factor. Ended up a Hertz agent. Arrived on a late flight just before they were due to shut. Processed quickly and clearly. Found the car quickly and used it trouble-free for the weekend. Returned at the planned time and checked the car back in efficiently and with no hassle. Everything worked fine, and the price seemed reasonable. Happily use all parties again… Read Full Review

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★★★★★

“Hertz at Pisa”

Written on: 24/07/2014 by Swanonslow (1 review written)

At pickup, no queues, very clear and honest explanation of all costs. In and out in 10 minutes. Clean car and only 8k km on clock. No problems with car throughout visit but a simple guide about the car would be useful. Return was equally swift and hassle free, indeed Hertz staff drove us in the car to the airport some 1 km away so that we avoided lugging our luggage across the rental car park to a waiting bus. Excellent service. As petrol stations in Italy are a complete mystery to non… Read Full Review

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★☆☆☆☆

“Do Not book with them”

Written on: 23/07/2014

Hired car in Geneva for two weeks. Firstly, after blocking funds I got message that I have to wait for the requested car. Got confirmation two days later after much chasing. Secondly, paid for Passat or similar got Small Audi by Europe car. Their service was terrible too. Spoke to Auto Europe they were not bothered at all. Insurance was another unpleasant surprise. I was told since I have booked through Auto Europe total damage waiver is not available. Auto Europe as an agent is not respected… Read Full Review

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★★★☆☆

“A slack response to a booking made well in advance!!”

Written on: 23/07/2014 by jro11 (1 review written)

We arrived at the Hertz pick up point first thing Saturday Morning, expecting our car to be ready - it wasn't. We were shown to an unclean car but acceptable so we decided to take the car in its current state. The Fiat was hard to drive, uncontrollable at times which lead to us swerving. Corners were near to impossible too. The tube connecting the water squirter was broken so we had to clean the windscreen by hand; this was not preferable as most of our driving was on the Motorway. The only… Read Full Review

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★☆☆☆☆

“you cannot cancel your car booking ”

Written on: 23/07/2014 by AW1Toronto (1 review written)

I booked a car through Europauto to be picked up in France on the Monday after I arrived. When I arrived in France early Saturday morning it was obvious to us we were not going to need the car. The confirmation I had with me stated that the booking could be cancelled 48 hours prior to pick up time. The only phone numbers listed on the confirmation were the pick up and drop off offices. I called them and was given a cancellation number. I also went into the pick up office on the Monday just… Read Full Review

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★☆☆☆☆

“Do not rent with AutoEurope ”

Written on: 22/07/2014 by Julietteh18 (1 review written)

Auto Europe is an agent. We took out the top level of insurance and when trying to make a claim for superficial bodywork damage we needed to deal with a call centre in America. For some reason they were unable to open any attachments of the required paperwork and we needed to post it and chase up with phone call. As you probably guessed they refused to pay listing numerous exclusions! Exclusion include not being able to claim if occurred while parking, claim value is over £300 (I suspect every… Read Full Review

Aw1Toronto's Comment

Written on: 23/07/2014

I wish I had read your review before I booked with them. Their customer service is appalling. You cannot make any changes once you arrive in Europe. I called the pick office over and over but could not reach anyone and ended up paying for a car I couldn't use

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★★★☆☆

“Slightly Misleading”

Written on: 21/07/2014 by rachael.burns (1 review written)

Hired a car for a road trip in Sicily. Thought i'd paid for FULL insurance already - but it was only 3rd party. Also headed straight for the Auto Europe desk and after queueing forever we got told it was actually Hertz we needed to go and see. We had requested the smallest car they had as sicily driving is known to be horrendous! (Small roads and angry drivers). We picked up our car not long before midnight and it was completely different to what we had ordered (HUGE family van). The office… Read Full Review

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★★★★☆

“Hire car in Holland”

Written on: 20/07/2014 by terryacht (1 review written)

I ordered a VW Golf for a weeklong hire in Amsterdam but on arrival I was given a Opel Astra. This was an almost brand new car with about 250kms on speedo. Car was ok but seemed very underpowered, especially on motorways. Receptionists were very good, both in and out, very pleasant and spoke good english, and there were no scares regarding payment. No charge for petrol but had to bring it back full, which I prefer, better than charging for a full tank plus filling charge which is normal in… Read Full Review

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★★★★★

“I call them trustworthy”

Written on: 20/07/2014 by Seekling (2 reviews written)

I have used autoeurope for years and have never been disappointed in either price or choice of car rental companies. If ever I needed to call them for anything at all, I have always found a sympathetic ear at the other end of the phone. On the other hand I don't expect anything less… Read Full Review

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★★★★☆

“Car Hire Verona”

Written on: 20/07/2014 by BestPopsie (1 review written)

Easy access from airport to car hire compound. Car hire (Hertz) desk spoke English and very straight forward. Did try to sell me extra accident top up excess which I believe to be unnecessary. Car as described, couple of dents on rear not identified on paper work, but pointed this out to Hertz rep. No problems with car during holiday. return of car at Verona Airport straight forward.Overall above average service… Read Full Review

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★★★★★

“Exactly as ordered”

Written on: 19/07/2014 by EmmaBrighton (1 review written)

Hired a convertible for 2 weeks around Lake Geneva. Car was exactly as advertised, expensive but worth the extra. No problems whatsoever on collection or drop off. The excess wasn't cheap (£2k) but we could have purchased extra insurance. … Read Full Review

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★★★★★

“As it Should Be”

Written on: 18/07/2014 by Castroyd237 (1 review written)

Used AE for car hire from Pisa airport. Our planned car pick up was in the late evening and our delayed flight meant we were not getting to the desk until 01.00! The shuttle bus was still running and the hire centre was still open for business - we had had visions of having to wait in the airport as the advertised opening hours were from 0800-0000 Desk staff excellent and car was with Hertz - I cannot fault them! Had used AE 2 years ago in France and it was a total nightmare - the trick is to… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 18/07/2014 by Cullenci371 (1 review written)

This company is very misleading. They offer the lowest prices but after calling them several times and reading their website they conveniently forgot to mention that the price was only for third party insurance. I had to pay the car rental company' an additional 140euros on arrival for full insurance. Auto Europe makes money by being the cheapest on the internet and takes commission on every sale. Therefore it's in its interest to be the cheapest on the internet but you may as well book… Read Full Review

By Autoeuropeuk

Written on: 21/07/2014

Dear Customer,
Thank you for the feedback and we are sorry to hear that your booking experience with Auto Europe did not go as smoothly as it should.
When making a reservation online we do try and be as transparent as possible with our suppliers terms and conditions. Important product information is shown before you select your vehicle; this includes mandatory blocking information which details what is required when you collect your vehicle, as-well as other information such as the fuel policy of the supplier.
These terms are set by the supplier and not Auto Europe.
Many Thanks
Melanie

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★☆☆☆☆

“Highly misleasing”

Written on: 16/07/2014 by 86Chase (1 review written)

Do NOT book with this company. We booked a package with them that was advertised as including any insurance excess. When we arrived at the Centauro counter in Spain, we found that it was nothing of that sort. You would think we booked with some back street organisation that has never heard of the trade description act, advertising standards or any such thing. Following email correspondence with Auto Europe after returning home, they simply referred to the small print, the usual "the contract is… Read Full Review

By Autoeuropeuk

Written on: 17/07/2014

Dear Customer
We are sorry to hear that your car hire did not go as smoothly as it should have done.
The Excess Refund service from Auto Europe does not eliminate the supplier’s excess and you will still need to leave a security deposit.
It’s important to understand that local staff are salespeople and, as such, they quite naturally try to sell their own products. Whether or not you acquire further insurance is entirely a matter of personal preference, and except for very specific situations, all the insurance offered locally is optional. If you are offered additional insurance to reduce the excess, then it is probably redundant to take it on top of the Excess Refund. They may also offer insurance to cover elements not covered by the basic insurance, such as tyres, glass, etc., in which case it’s up to the client to determine whether or not they find that necessary for their own peace of mind.
In a bid to be as transparent as we can we do list this information in the terms and conditions of the booking as-well as on your car hire voucher.
Thank you for your feedback which will be passed to our management team.
Kind Regards
Auto Europe

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★★★☆☆

“Car Hire at Nice Airport from Hertz”

Written on: 16/07/2014 by Jimmyfox (1 review written)

I hired a car from Hertz last year in Germany. It took them almost an hour to dish out a car and I swore I would never hire from them again. The queue at the Hertz hire desk in Nice took just over an hour to reach the counter and later lengthened to possibly one and a half hours. Given that Hertz are forewarned of the arrival of customers their customer service is disgraceful and they simply treat their customers with utter contempt! When we returned the car, there was no Hertz… Read Full Review

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★★★★☆

“Car hire Denmark ”

Written on: 12/07/2014 by Aminsh1968 (1 review written)

Hired a small car out of Copenhagen airport, good service and car was great… Read Full Review

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★★★★☆

“Happy - I got exactly what I paid for”

Written on: 11/07/2014

The car was exactly what I ordered and where I ordered. The staff was ready for me. I just had to go back to the desk to point out a few scratches I discovered that were not documented - they graciously accepted these without a fuss of needing verify, etc. The car drove perfectly well and I had no issues at all. I would happily use AutoEurope again - they were certainly the best price I could find when I was searching for a rental in this small airport… Read Full Review

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★☆☆☆☆

“Autoeurope/Firefly - No car and no refund”

Written on: 10/07/2014 by amfields (1 review written)

Hired a car in Sardinia through Autoeurope. On arrival we were refused a car by the local company Firefly because my husband as the named driver had no credit card. The fact that I had a credit card did not count and they would not swap drivers. Firefly would not refund us the money because they said Autoeurope had not paid them. Autoeurope would not refund the money because they said they had paid Firefly. Where does this leave us - out of pocket for the original payment and the… Read Full Review

By Autoeuropeuk

Written on: 14/07/2014

Dear Client

We are sorry to learn of your experience with both Firefly and Auto Europe.
With most of our suppliers they do require a credit card in the name of the lead driver for the insurance excess. This information is detailed on your car hire voucher along with the information of refunds.
Please contact our customer service team and they will look into this matter further.
Many Thanks
Melanie
Auto Europe

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★☆☆☆☆

“Horrific! The worst car hire experience we've ever had”

Written on: 10/07/2014 by JimRogers7 (1 review written)

My wife and i have recently returned from our honeymoon in Italy where we experienced some difficulty obtaining the the hire car we had pre booked with Auto Europe earlier this year. I spoke with one of your phone representatives on the phone this afternoon who advised me to send you a detailed account of the difficulties we had at Fiumicino Airport when we went to collect our booking on June 06th. After several attempts to find the correct queue and then waiting for approximately 1.5 hours… Read Full Review

By Autoeuropeuk

Written on: 16/07/2014

Hi,

Thank you for your feedback; I'm afraid that we do have to adhere the terms and conditions set out for each supplier and rental. If at any point before travelling you need to contact Auto Europe with questions regarding your rental we do have a call centre that is open 7 days a week.

Many Thanks
Melanie
Auto Europe

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★★★★☆

“Good for the price”

Written on: 08/07/2014

We are new to the hiring firm, Hertz, but have had unhelpful experiences with other hirers in the past so were looking for a new provider. Booking was straightforward, we wanted a small car so we booked one. The insurance issue could have been made clearer as we did not want to have any add-ons The pick-up was straightforward, thorough and conducted in excellent English. We were offered an add-on insurance but did not take it as we think that the whole bundle should include all possible… Read Full Review

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