Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.0 / 5
927
53.3% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Auto Europe Car Hire - www.auto-europe.co.uk - Ask a question now

Media Gallery for Auto Europe Car Hire - www.auto-europe.co.uk

Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Not a good start!”

Written on: 05/08/2015 by WhitneyNorris (1 review written)

I don't have an issue with autoEurope as such but I would like to warn anyone hiring a car through them with Hertz from Dinan in France that the office is not as google maps says in the middle of Dinan. It is a 15 minute taxi ride out of Dinan in a recovery garage that is not always open! The car was old for a hire car having covered 44k kilometres. It had numerous marks and was not as clean as I would have expected from Hertz. It's condition made me take out the extra waiver insurance as I was… Read Full Review

Report this review
★★★★★

“Miami car hire.”

Written on: 05/08/2015 by Devenf161 (1 review written)

We booked Alamo via auto europe, no problems, very good pricing, car ready and easy pick up and drop off as always in Miami. Would use again… Read Full Review

Report this review
★☆☆☆☆

“VERY CONCERNED ABOUT AUTO EUROPE CUSTOMER SERVICE”

Written on: 04/08/2015 by 355Ortiz (1 review written)

I have been booking rental cars for nearly 20yrs for fly - drive holidays, mainly in the USA.This was the first time I used Auto Europe. I arrived in Las Vegas and had a car booked at Salt Lake City Airport at 1pm the following day. While in Vegas I received an e-mail from the airline who were taking my wife and I to SLC the following day asking me to check-in online. This is when I noticed that the flight times had changed, departing Vegas 4hrs later than scheduled. Out of courtesy I… Read Full Review

Report this review
★★★★☆

“Good service from AE but let down by hire company HERTZ.”

Written on: 04/08/2015 by Buster555 (1 review written)

THE HIRING PROCESS The booking process was very straightforward - until BA changed my flight times to 4 hours earlier. I contacted AE and they happily amended my booking, they changed the pickup time but not the drop off time telling me that it was cheaper (now for an extra day, how does that work?). I agreed to this but when I checked the new voucher details it became obvious that the reason it was cheaper was because they had forgotten to add on the extra insurance to the amended booking… Read Full Review

Report this review
★★☆☆☆

“3 Hours 40 Minutes Wait in Rome for a pre-booked car”

Written on: 04/08/2015 by 495Buchanan (1 review written)

We booked our car online in January (Europcar) to pick up at Rome Fiumicino Airport on Sat Jly 18th. Ok this is peak season, but we had to wait 3 hours and 40 minutes in an overcrowded room full of frustrated travellers, no free seats, and temperature a stifling 34C or so in the waiting area. When we arrived I got queue ticket number 153 and the sign said they were serving customer number 88, in fact they were on 78 and only managed about 20 customers an hour for the first 2-3 hours. Things… Read Full Review

Report this review
★★★★☆

“No hassle and friendly service”

Written on: 03/08/2015 by Shaynaf393 (1 review written)

completing paperwork and picking up the keys were quick. Pleasantly surprised to have been upgraded to a higher spec model. Dropping off keys also was hassle free… Read Full Review

Report this review
★★★★☆

“Expert handling of changes en route”

Written on: 03/08/2015 by Kai228 (1 review written)

Our train was two and a half hours late arriving at Perpignan. When it became apparent that our car hire firm would not be able to stay open until our arrival, we were able to arrange accommadation for the night and Auto-Europe Car re-arranged our care hire for the next morning, which went smoothly and with little trouble we went on our way. Returning the car was easy and we had no problems thanks to the excellent way that Auto Europe Hire handled the unexpected difficulties on the outward… Read Full Review

Report this review
★★★★★

“Exactly what it said on the tin”

Written on: 02/08/2015 by Elainaw281 (1 review written)

We used Auto Europe for a recent trip to Orlando. We arrived, Alamo had a car for us which we used. All as promised. Alamo upsold me on a larger car and said looking into the deal from Auto Europe we received, it was the best price from a 3rd party he's seen. All told great value for the money as part of a fantastic holiday… Read Full Review

Report this review
★★★★☆

“Good car, good service, no check out or in facilities.”

Written on: 02/08/2015

Good bits: 1. Service and assistance at Europcar desk was friendly, quick and efficient. 2. Car was good and in clean condition. Not so good: 1. Car was located in P10. 2. There are no assistants, from any of the hire companies, in P10 to check cars out or in… Read Full Review

Report this review
★★★★☆

“Good but would like conclusion”

Written on: 01/08/2015 by Coreym90 (1 review written)

Car was good. Service at Copenhagen airport was impersonal - car over in P10 car park. Here's the key. No-one there to inspect car condition with me before driving off. On return no-one there again to confirm positively with me that all is OK. Have no way of knowing if car hire agee with me the car is still in the perfect condition I left it. Will only know when I don't get a £750 bill (the excess). Also, no help in knowing how I should hand over the key. As well as the above, I would have… Read Full Review

Report this review
★★★★☆

“Good Car. Good service”

Written on: 01/08/2015

We used the service in Bari, Italy. Service was courteous and cheerful. The car was clean and excellent. The return was trouble free and swift. Would recommend… Read Full Review

Report this review
★★★★★

“Excellent ”

Written on: 01/08/2015 by Kasey497 (1 review written)

Excellent service, no issues, great value for money Hertz had the record of my booking and I had bought excess insurance separately… Read Full Review

Report this review
★★★★★

“Great value Hire”

Written on: 30/07/2015 by Botfish (1 review written)

Had a slightly complicated requested and so really struggled to find a place that would allow a UK citizen to book a car in the USA (Seattle)and also allow USA citizens to drive. Most didn't allow this facility!! (I have no idea why, but there you go). Also wanted to take the car to Canada, once again most don't give details, so it makes booking that much more difficult. Also arrived at 1.30 in the morning, also difficult to find out who is open at that time. Got a great deal. Four drivers… Read Full Review

Report this review
★★★★☆

“value for money”

Written on: 30/07/2015 by Zionw275 (1 review written)

I booked this car hire about 24 hours before I needed the car. The request went through and then there was a nerve-wracking wait before they confirmed that they could provide us with a car. After arriving at the airport late due to a delay in the UK, I found that the company I should have been collecting my car with was closed. I phoned the number on the paperwork and a helpful man answered. After a bit of a discussion about why I was late and that it was clearly on the arrivals board in… Read Full Review

Report this review
★★★★★

“Honest Car Rental”

Written on: 30/07/2015 by yvConnell124 (1 review written)

It is difficult these days to find car rental companies that do not try to extract money from their customers by any means, you only have to read the reviews of some of the smaller company's for the horror stories. Auto Europe whilst not quite the cheapest do seem to have their providers under control. There were no hidden charges from their provider(In this case Europecar)the car was in excellent condition everything went smoothly. I am more than satisfied with every aspect of this rental. I… Read Full Review

Report this review
★★★☆☆

“Didn't seem to care”

Written on: 29/07/2015 by patch73 (1 review written)

Just completed ten day car hire at Bergen Norway where staff just didn't seem bothered. Car had not been prepared, was dirty inside and out, and had a knock in the front panel that was not catalogued. Agent apologised and said they would discount for this. Car only had 9000 on the clock yet i had the engine warning light on day two and had to buy oil for it. This was refunded at the airport upon return of the vehicle, but the afore mentioned discount never materialised… Read Full Review

Report this review
★★★★★

“Easy hire no issues”

Written on: 28/07/2015 by Allenfu349 (1 review written)

Good service, easy pick up and drop off at Salzburg airport… Read Full Review

Report this review
★★★★★

“car hire”

Written on: 28/07/2015 by Hopper53 (1 review written)

hired a car from Houston USA, no problems when we picked it up, we had the car for 5.5 weeks, everything great, we didn't refill when we returned the car and they only charged us 30 dollars for the half tank. Great service… Read Full Review

Report this review
★★★★☆

“Good profession service”

Written on: 27/07/2015 by Wei1234 (1 review written)

My family recommended me to use auto Europe, saying they serve them well. I ordered the car from auto Europe just a day before. They treated it as a last minute case. They were very helpful saying they will do their best to source the car or equilavant. The kept to their promise, a car was confirmed on the same day late evening with enterprise. All went like clockwork. I was very happy with the service. Will use again on future trips, but will not leave til last minute. Thank you auto Europe… Read Full Review

Report this review
★★★★★

“Excellent service. Great car.”

Written on: 27/07/2015 by ivanhill (2 reviews written)

Hired Audi Auto from Europcar from Geneva Airport. A pleasure to drive. Staff were particularly helpful on return to Airport after holiday by driving us to Departures to unload luggage etc. rather than us having to commandeer trolleys, walk to the shuttle bus, then more trollies for a lengthy walk into the terminal.That made such a huge difference… Read Full Review

Report this review
overview