Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
2.9 / 5
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★★★★★

“Excellent Rates”

Written on: 05/07/2015 by SidneyWhittaker (1 review written)

Picked up vehicle orlando airport, car hire desk was very busy but vehicle was as required, excellent service, great price, will definitely use again… Read Full Review

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★★★★★

“Needed a rental car for FL, USA and auto-europe...”

Written on: 04/07/2015 by KrisBv1 (1 review written)

Needed a rental car for FL, USA and auto-europe offered the best price. Easy booking and payment process. When I picked up the car from Alamo they even gave me a free upgrade. 3rd time booking via this company! Highly recommended… Read Full Review

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★★★★☆

“More than just a city car”

Written on: 03/07/2015 by BronsonMiddleton (1 review written)

I elected for an economy car. I got a nearly new VW 'UP' which tho. a small 3 cylinder engined car was perfect for my sole needs. Very comfortable and nippy enough for the mountain passes and very economical (60 mpg) I refilled it with just 34 litres after over 700 kms. My one large 23kg case fitted the boot exactly. The car had most inbuilt extras like satellite navigation and parking sensors. In 8 days I failed to get the sat nav to allow me to select the places I wanted it to direct me to… Read Full Review

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★★★★★

“Bratislava octavia”

Written on: 02/07/2015 by Dannymc1985 (1 review written)

Auto Europe were great, upgraded before I travelled and it was seemless, used these guys three times (brokered for budget) and they have been the cheapest on each occasion. Budget man was a bit moody on returning the car, a huff and a shrug of the shoulders, but this cannot be attributed to auto Europe, I could have booked directly with budget and paid a third more, so overall a good deal… Read Full Review

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★★★★☆

“Mulhouse Car Hire”

Written on: 02/07/2015 by Mohammad424 (1 review written)

Excellent service & Renault Megane upto standard… Read Full Review

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★★★★★

“Sicily car hire”

Written on: 01/07/2015

Auto Europe were efficient with details clearly explained as I have always found. The same could not be said of Hertz in Palermo. On returning the car I queried the additional driver charge as it appeared not to add up correctly. For this, I was met with a loud, aggressive tirade from one of the rudest customer service people I have ever encountered. I was also obliged to have the charge converted to sterling, at their rate, as part of the terms and conditions, even though this is supposed to… Read Full Review

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★☆☆☆☆

“Small print”

Written on: 30/06/2015

Avoid Auto Europe at all costs Booked an Audi A4 estate in March With Auto Europe for June collection at Fiumicino airport Rome. Arrived at Locauto to collect the car and after an hour queuing in their unair-conditioned office was informed that I would need TWO credit cards to guarantee the car as it was 'nice car'. In 30 years of renting cars I have never come across this. I started to offer my wife's card, as I only carry one credit card but was told - NO. It must be TWO cards in my… Read Full Review

By Autoeuropeuk

Written on: 02/07/2015

Dear sir

Firstly thank you for your feedback; it is essential that we listen to our clients to ensure a smooth rental process. As a broker we must adhere to the terms and conditions of the rental provider, and in a bid to be as transparent as we can will all of those conditions we do list them on the website and on the voucher emailed at the time of booking. Your feedback has been passed to our management team, you may contact them directly via the customer service email found on the website. Many Thanks Melanie Auto Europe

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★★★★★

“car hire Denmark”

Written on: 30/06/2015 by otChase282 (1 review written)

The car hire service from Auto-europe car hire was excellent .Easy to set up The service at Aarhus airport was excellent and efficient . The car had only 2111 kms on the clock was virtually new .Will use auto-europe car hire again… Read Full Review

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★★★★★

“Brand new car”

Written on: 27/06/2015 by Welshdc32 (1 review written)

Very easy to pick up and drop in another part of the country. Had a very comfortable brand new car w sat nav included - but it was a bit difficult to use. would use again… Read Full Review

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★★★★★

“I`ll be back!”

Written on: 27/06/2015 by BrandenKing (1 review written)

Always had excellent service from Auto Europe call centre. Cars have been clean and ready to go. For advice to those who do not want to queue at the renters desk suggest you do not go for the cheapest hirer… Read Full Review

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★★★★☆

“All went as expected”

Written on: 25/06/2015 by rosslindsay (1 review written)

Booking was fine on-line up until a question about additional drivers. I phoned the 0800 number which was answered in USA. Help from customer service there was fine. Car was ready and additional drivers dealt with quickly. New UK driving licence rules had just come into force. however, Hertz were not interested in the print out from DVLA, they just gave us the car. Car was a Opel Meriva instead of the Renault Captur illustrated - an upgrade, we thought so. Car had an electronic handbrake… Read Full Review

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★★★★★

“good evperiance”

Written on: 24/06/2015 by MacieRobb150 (1 review written)

Picked up car from Salzburg airport. arrived a bit early, car ready assistant very helpful. car was upgraded to a Ford Focus. used the car for 4 days including some farm tracks. car worked perfectly was very impressed with the car. took car back also a bit early. car was inspected all ok. first time with Hertz via Autoeuropemade this change because of endless rows with Megadrive whose business model is to rent the car cheaply but put several extras like charging to fill the car when it could be… Read Full Review

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★☆☆☆☆

“use a more reputable car hire company”

Written on: 20/06/2015 by melferris (1 review written)

Well!!what a complete rip off. My husband and I hired a car to pick up from Malaga airport, our car hire company, which we booked through europe (the agent)car was Record Go, when we eventually got to the front of the desk, after a long wait we were then told that as the car was booked in my name using my credit but my husband was the main driver that we would have to pay another 186 euros....98 euros being for the fuel??the rest being that I wasn't the main driver but booked on my credit card… Read Full Review

By Autoeuropeuk

Written on: 22/06/2015

Dear Client,

We are sorry to hear that your car hire experience with Auto Europe was not a pleasurable one. It is correct that the person who is named on the car hire voucher must present a credit card as security in the same name. This information is stated on the voucher and we apologise if it was not made clear.

Regarding the fuel policy, each supplier has different options for this. You can search for a supplier which has a 'full to full' policy, meaning that you collect a vehicle with a full tank and return it with a full tank.

Please do contact us directly should you require any further information or assistance.

Kind Regards
Melanie
Auto Europe

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★☆☆☆☆

“GPS defective”

Written on: 19/06/2015 by rwlp (1 review written)

This review is about the GPS unit of Auto Europe. We rented the GPS unit for a trip in Croatia. The first time we opened the box to use the unit we found that it had no SIM card, thus no maps and no GPS.There was a piece of loose black tape over the empty SIM card receptacle . When I complained and asked for a refund they said that I had “lost” the SIM card, and that the only reason they were not going to charge me for damaging their unit was that I had taken out insurance on it. The rep… Read Full Review

By Autoeuropeuk

Written on: 22/06/2015

Dear Client.

Please do contact our customer service team directly so that this can be further investigated.

Kind Regards
Melanie
Auto Europe

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★★★★★

“Great New Car to enjoy holiday”

Written on: 12/06/2015 by philipsnowden (1 review written)

Just returned from Verona, Italy. Great small airport with easy access to Car Hire collection and drop off. Ordered Fiat 500type and got a Lancia 4 door with 500 miles on the clock from Hertz. Perfect for Italian roads. Thanks Auto Europe again, you have provided excellent service over 10 years. Philip… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 11/06/2015 by dzWalton291 (1 review written)

It's the worst treatment I have ever received from a car rental. First of all, the girl in the reception was obviously just started and had lack of training. So she didn't knew anything. Next her colleagues didn't know how to cancel my transaction, so I had wait for long time and in the end I had to leave because my my wife and son was waiting in the car. Finally, after 11 days, my deposit of £ 719 was still not back in my account! So I had to call from UK to Denmark and they would try to… Read Full Review

By Autoeuropeuk

Written on: 17/06/2015

Dear Client

We are very sorry to hear that your car hire booking made with Auto Europe did not go as smoothly as it should have.

If you would like to contact our customer service team, with the Auto Europe reference number, they will contact the local supplier on your behalf and ensure your security deposit is promptly returned.

Kind Regards
Melanie
Auto Europe

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★☆☆☆☆

“This company sells an an excess refund product with...”

Written on: 10/06/2015 by DAVID_PENSON (2 reviews written)

This company sells an an excess refund product with illegal terms and conditions, forcing customers to commit a crime in order to process a claim. their terms and conditions are a contradiction of the Road traffic act and are a violation the Consumer Protection from Unfair Trading Regulations. they are not authorised to sell insurance but advertise their products as if they are an insurance product when they are nothing more than a RIP OFF. In this market I suggest that all readers look… Read Full Review

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★☆☆☆☆

“worst experience of my life, ”

Written on: 08/06/2015 by DAVIDLOCKE (1 review written)

we arrived at the hertz desk I handed my paperwork over and was told by a staff member that I had no insurance for the excess, when I said I had, and it was through Auto Europe, he said no sir you will have to pay the excess if the car is stolen or you have an accident, and was adamant that I had not cover, my son was stood at the desk with me. At that point I should have phoned Auto Europe, we where in a crowded office with people queuing, my wife was also next to me, she has alzheimer's, so… Read Full Review

By Autoeuropeuk

Written on: 09/06/2015

Hi,

Thank you for your feedback, please do contact our customer service team so that they may address the issues you faced.

Kind Regards
Melanie
Auto Europe

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★★★★★

“Fantastic prices and fantastic company to deal with. ”

Written on: 08/06/2015 by ClarenceAshby315 (1 review written)

Fantastic prices and fantastic company to deal with. My hat goes off to them… Read Full Review

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★★★★★

“Happy Holidays”

Written on: 31/05/2015 by Harveyqb152 (1 review written)

Having hired a car for the last 5 years in various countries i have never been disappointed. From the hiring to the driving and the help that I have received from Auto Europe staff when the car company has tried to get money from me under false pretencies, or I have made a claim upon my return… Read Full Review

Timdumps's Comment

Written on: 07/06/2015

Have used auto europe for many years and always got good service. Never had any difficulty in getting changes made without any cost.

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