Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
2.8 / 5
48% of users recommend this
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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Latest Reviews

★☆☆☆☆

“Auto-Europe excess refund cover is a big SHAM –...”

Written on: 24/10/2014 by kavinda (1 review written)

Auto-Europe excess refund cover is a BIG SHAM – AVOID IT LIKE THE PLAGUE. Took the Excess refund cover for a car hired at Lisbon airport through Auto-Europe/Hertz. The fender of the passenger side got scratched. No other vehicle was involved. Contact the Police to get a report. They refused to give a report as no other vehicle was involved. I received an invoice from the rental company HERTZ for 374EUR a week after I returned the car. Auto-Europe is refusing to pay the excess saying that I… Read Full Review

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★★★★☆

“unexpected upgrade”

Written on: 23/10/2014 by ConnorHarding365 (1 review written)

I booked the cheapest model available and when we got to the parking bay we found an Audi A3. At no extra cost. … Read Full Review

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★☆☆☆☆

“Worst company ever. I am not sure why this guys are...”

Written on: 22/10/2014 by delt (1 review written)

Worst company ever. I am not sure why this guys are still in business. Buying a full coverage insurance package from them does not cover anything and it does not even gets accepted by their partners. In my case I booked a small car (Skoda Fabia) for 2 weeks including their full insurance package for 300 euros. When I arrived to pick up the car I was forced to pay 1000 thousand extra for the liability coverage from THRIFTY. Of course I canceled the reservation but I never received a refund… Read Full Review

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★☆☆☆☆

“I had made online reservations to pickup a rental...”

Written on: 19/10/2014 by Priceyb445 (1 review written)

I had made online reservations to pickup a rental vehicle for a vacation to Santo Domingo with Auto Europe which I paid with my USAA Credit card for the Sum of $123.34 online. Prior to my trip I called up USAA credit card services and was assured the car was fully covered for damages but I would still need to purchase additional Liability Insurance to cover other vehicles in case of an accident. When I arrived in Santo Domingo on June 7, 2014 to pick up the vehicle the sales representative at… Read Full Review

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★★★★★

“Great Rates, great car!!!”

Written on: 10/10/2014 by babalubaba (1 review written)

Rented several cars in the US in August/September. The AEurope rates were quite a bit lower than the rental car companies'. With regards to cars, cleanbliness, service etc. things went real well. However, that is not Auto Europe's responsibility. The Auto Europe staff were, however quite helpful and knowledgeable , when we were booking the cars. Will do so again!!!… Read Full Review

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★★★★☆

“Holiday Car hire Sicily”

Written on: 09/10/2014

Booked car hire for Sicily with auto Europe after some bad reports of local firms claiming cars damaged during hire and taking unauthorised payments from credit cards etc. wrongly. The auto Europe booking was placed with Hertz and the hire went very smoothly. Good car, clean & new, and competitive pricing. Will be using again… Read Full Review

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★★★★☆

“professional and friendly”

Written on: 09/10/2014 by 334Downey (1 review written)

Quick and easy to book and no hassle about forcing additional insurance on you that you did not ask for. At the pick-up in Vienna, I had my car in extra fast time from competent staff(via Europcar) and also the return was handled professionally and quickly. Good experience all around - would recommend. Used to book with Holiday Autos but no longer, after two disappointing experiences… Read Full Review

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★☆☆☆☆

“NEVER AUTOEUROPE AGAIN”

Written on: 08/10/2014 by Stefan60 (4 reviews written)

We did rent a car in Palma Mallorca. We arrived late to pich it up and the company, Goldcarm told us that since we were late the company has rent out the car to somebody else. NO REFUND despite I had paid for another 3 days. I contancted AutoEurope who gave ZERO support and help. These conditions were not presented in my vocuher and contract.  I strongly advice people to avoid AutoEurope… Read Full Review

By Autoeuropeuk

Written on: 17/10/2014

Dear Client,

We are very sorry to hear this, however it is stated in the T&C's of the booking and shown on your car hire voucher the policy on cancellations.
If a client does not collect the vehicle at the booked time the supplier will class that as a cancellation; they do however have a grace period of approx. 30 mins- 1 hour.
Kind Regards
Melanie
Auto Europe

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Rxs78's reply to Autoeuropeuk's Comment

Written on: 23/10/2014

That is shocking!

So if a flight is delayed or there are delays within arrivals for example, completely out of the control of passengers, you would give your customers 30 mins to 1 hour...despite the fact that they have already paid in full for 3 days rental???

At the end of the day, you have been paid for that car to be assigned to that customer for 3 days...the customer should be entitled to turn up at any time over the 3 days quite frankly - they have rented the car for that period! The only justification for not reserving the car for the full period and re-renting it out would be to issue a full and immediate refund! Terrible, terrible, terrible attitude towards customers!

Glad I checked the reviews before confirming my rental now. I'm not sure I have sufficient control over the airline and airports for our trip to be able to hit a 30 min window!!! I'll try and find a company with a little credibility and integrity I think...

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★★★★★

“Excellent”

Written on: 08/10/2014 by sarcaps (1 review written)

Polite,efficient and speedy service from all at the airport… Read Full Review

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★★★★☆

“Austria weekend”

Written on: 07/10/2014 by gmac3 (1 review written)

I hired through Auto Europe and it was a quick easy process. The car was from Europe Car at Innsbruck Airport. The lady handing over the car was a model of efficiency, no frustrating extra sales of this and that insurance as you get in America. Best hand over experience I've had in a very long time. A Skodia Octavia diesel was a free upgrade and was great to drive. Clean inside, no bangs or dents, but could have done with a wash. All went well and when it came to filling it back up after about… Read Full Review

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★★★★★

“easy to bok and cheapest price”

Written on: 02/10/2014 by snowman2603 (1 review written)

Easy booking procedure Easy collection procedure (with Eurocar) Easy to understand paperwork Easy to follow web site… Read Full Review

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★★★★★

“Easy booking, good value with Gold Rate”

Written on: 30/09/2014 by 490Velez (1 review written)

We use AutoEurope every year we visit the USA & when on a European vacation i.e. Mallorca. Booking the car is easy. We choose the Gold Rate as it allows 2 drivers at no cost, drop off at any rental car office within the State, the tank of gas is included, & returning the car on empty is convenient when you are trying to catch an early morning intl. flight - no need to find a gas station. We typically need a very large trunk for all our luggage, that is a challenge when renting a compact to… Read Full Review

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★★★★★

“Easy booking, good value with Gold Rate”

Written on: 30/09/2014 by 490Velez (1 review written)

We use AutoEurope every year we visit the USA & when on a European vacation i.e. Mallorca. Booking the car is easy. We choose the Gold Rate as it allows 2 drivers at no cost, drop off at any rental car office within the State, the tank of gas is included, & returning the car on empty is convenient when you are trying to catch an early morning intl. flight - no need to find a gas station. We typically need a very large trunk for all our luggage, that is a challenge when renting a compact to… Read Full Review

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★☆☆☆☆

“Read Small Print”

Written on: 29/09/2014 by Glassqe357 (1 review written)

Left stranded at airport unable to hire car as the credit card I had was not accepted… Read Full Review

By Autoeuropeuk

Written on: 30/09/2014

Dear Client
Thank you for your feedback; as a company we are constantly striving to make our website and booking process as clear as possible for our clients. The information regarding the cards required at the time of collection is listed in the terms and conditions.
For further information on this please do contact our Customer Service Team.
Kind Regards
Melanie
Auto Europe

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★★★★★

“great service, good customer care, and good options”

Written on: 28/09/2014 by Serranoan42 (1 review written)

Reserved a car thru Auto-Europe for Amsterdam/Schiphol. From all options given I choose EuropCar. Service at the desk was quick and friendly, as well as in the garage upon receiving the car. The car was an Open Adam, clean and serviced, and even though it was a little small, I had lots of fun with it. Thanks for the good service, until next time… Read Full Review

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★★☆☆☆

“Against my better judgement accepted an "Upgrade to a...”

Written on: 26/09/2014

Against my better judgement accepted an "Upgrade to a Mercedes B class only to be shown a car with a badly cracked windscreen across drivers vision. Despite protest assured it had been checked out and was perfectly safe. Rest of car looked in new condition with under 2000 miles on clock. As a result of the diversion, I failed to carry out as careful a visual check as I would normally. Upon return 5 days later, staff member went straight to rear passenger door and "discovered" tiny dink… Read Full Review

By Autoeuropeuk

Written on: 30/09/2014

Dear Client,

We are very sorry to hear this; firstly we expect our suppliers to provide vehicles in a road worthy condition and also we take seriously any incorrect damage charges being applied to our clients.
Please do contact our Customer Service Team so that they can investigate this further.
Kind Regards
Melanie
Auto Europe

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★★★★★

“Amsterdam to arnhem”

Written on: 22/09/2014 by OscarWatson176 (1 review written)

Quite a long walk to the collection point , but staff were friendly and made for a quick collection , vehicle came with a sat nav, all in all a good company decent car and a quick drop off. Highly recommended… Read Full Review

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★★★★☆

“No hassle car hire”

Written on: 22/09/2014 by willow839 (1 review written)

I have used Auto Europe 4 times in the past 18 months without any issues at all. The car was ready and waiting and as requested. The staff at Milan Malpensa airport are always polite and speak extremely good English. I will be using them again in the future without hesitation. … Read Full Review

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★★★★★

“Car hire at Lisbon Airport”

Written on: 21/09/2014 by MBarks (1 review written)

Normally book our car through EasyJet/Europcar but proved very expensive this time. I tried Auto Europe/Europcar and for the same car/days it was £62 cheaper. Booked it and never looked back. No differance in service to what I normally get so I'll definately be using Auto Europe next time… Read Full Review

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★☆☆☆☆

“Do Not Follow EU/UK Consumer Legislation. Ripped Off”

Written on: 19/09/2014 by Nash211 (1 review written)

I will never book with this company again usually I book direct form the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognised by the partner companies. RIP OFF. This was not made clear enough, my advise is not to use the company and to book direct. In phoning the company and then speaking to a manager. I spoke to a very… Read Full Review

By Autoeuropeuk

Written on: 24/09/2014

Dear Client,
We are sorry to hear that you have not been provided with the high level of customer care that we endeavour to maintain.
When purchasing your car hire from our UK website it does state the conditions of the 'excess refund cover' in the booking terms and conditions. By taking this option you would still be required to pay any damage excess to the supplier you are collecting the vehicle from, you may then apply for the refund from Auto Europe.
You can find further details on the excess options in the FAQ section of the website.
Kind Regards
Melanie
Auto Europe

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