Auto Europe Car Hire Reviews

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Auto Europe Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 67 reviews

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Average Ratings for Auto Europe Car Hire

  • Value for Money2.2 stars
  • Reviewer Ratings1.8 stars
  • Overall Rating1.9 stars

67 Reviews For Auto Europe Car Hire

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    We ordered and paid for an Intermediate car for 4 days with Auto Europe. When we arrived at Belfast airport we had to use the Budget desk where we were immediately told that they were going to downgrade us as they had no intermediate cars. We asked if there was a refund and after they phoned Auto-Europe we were told we would have sort this when we returned home. We have made several phone calls emails and written letters and still not rec'd a refund. The car we were given was a Peugot 308 which is classed as a compact car. Had we wanted a compact car we would have booked one and saved ourselves some money. Nobody has ever contacted us. WE WILL NEVER USE AUTO EUROPE AGAIN IT IS THE PRINCIPLE MORE THAN ANYTHING

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    Just returned from a week in Spain having used AutoEurop and would never use them again.
    They had no office at the airport so we had to ring to try and find where the rep was located and eventually found her standing between two pillars next to a Coca-cola machine. She then told us that we were unable to have the car that we'd ordered (a 2 door Citroen or similar) as clients had extended the time in which they wanted their hire cars. Instead we were given a large, noisy van that was for 5/6 ...

  • cheated1 10th Oct 2009

    Reviewer rating: 1 stars


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    Don't be fooled by Auto Europe internet ads with the great call in special price. I have rented numerous cars in the UK from the US and this is the worst experience ever. I was promised that the price that I was quoted would be all that I would pay - including airport pick up and an extra driver - only to arrive at Europcar pick up desk and be told there would be extra charges - a total of almost $200 extra even though the voucher stated "balance due 00.00".
    If this was not bad enough, a few d ...

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    Wanted to make the best of the sunshine in Italy and rented a convertible through Auto Europe. They asked for a few days to confirm availability of a convertible and came back confirming a booking with Europcar.

    Funnily enough, upon my arrival in Bari, I was told by Europcar that they don't have any convertibles available in Bari, never have had and probably never will have. Had to take the only car available but was charged the full amount (prepaid).

    Now not sure who lied to whom here (proble ...

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    Never rent with autoeurope in your life ..
    I paid the voucher to rent a car with AutoEurope. The, I pick up the car at Dollar Los Angeles.
    They took my credit card, according to them, to place a hold on it, in case we do not return the car. Then, they try to convince you to upgrade your car and rent a GPS. We decline everything.
    When we returned the car and came back home, I noticed we have been charge twice for the same rental car. Once from Auto Europe and once from Dollar. I contact auto euro ...

  • lindafarren 25th Sep 2009

    Reviewer rating: 1 stars


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    booked 4 doors manual a/c car for 2 weeks in july from auto europe car hire kalamata airport in greece
    after 2 days the hand brake did not work, the back doors would not open (not a child lock problem as checked) it was a problem with the central locking, the air con did not work from the 1st day, after 3 days the clutch was failing on hill starts, one of the tyres had very little air in it
    we did try calling the company but they were many miles away and they told us to take the car to get it f ...

  • Guest 23rd Sep 2009

    Reviewer rating: 1 stars


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    You think you are paying up-front for the rental of a car that looks good value, but you are only pay for a very expensive booking fee. Don't even think about it. Go direct to the car company, it will cost more to start with, but will be better value in the end. We got a different car than ordered from Auto Europe and it cost us more than twice the original booking fee.

  • Guest 7th Sep 2009

    Reviewer rating: 3 stars


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    After two or three hiring experiences, it is clear that Auto-Europe achieve keen prices by sub-contracting end-of-life cars from hire operators.

    The cars are sometimes a bit tatty, but I have not yet had one that was undrivable. The hire contract is based on the rental company's usual terms, which should, of course, be checked carefully.

    On balance, I will continue to use Auto-Europe until I hit a problem that they don't seem willing to resolve for me.

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    Arrived at airport desk to find 2 or 3 staff and a queue that stretched 75 metres (local company used are GoldCar). No movement in 35 minutes and clear that it would be several hours before we got a car. Interestingly the maximum queue at any other desk was 3 people. In the end we gave up, sacrificed 3 days rental and got a super service from Europcar. On the phone AE don't seem interested in feedback- hope we get the refund for half the week.

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Had been told by a travel agent that auto europe car hire was a good company to do business with, however I should have read reviews before I made the final plans. Personnel were very pleasant & handled the booking of the car w/no complaints. Always emailed back immediately to answer any concerns. At CDG airport, it was quite different. We were given paperwork to sign, keys to the car, asked for directions but the staff member just chuckled and said we could figure out the GPS system provide ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Auto Europe is just an agent, they are not actually the hire company. I was given an online voucher for GoldCar. The deal I got appeared to be the least expensive (although still quite dear as it was a bit last minute). When I got to the airport, I found that you had to pay extra for a whole tank of petrol and also extra for insurance to cover the windows, undercarriage and tyres. I ended up having to pay a whopping 100 euros extra. Not a happy bunny!

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    I paid $450 for Nissan Micra for 3 day rental in Ireland due to hidden costs / charges with auto europe car hire... Never again!

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    This is shocking!!! Please beware of auto europe car hire. I wish I read this review before my friend and us decided to go with renting a car for a week. DON'T BE FOOLED BY THE PRICES, THERE ARE A LOT OF HIDDEN ZOMBIES in this business model of theirs.

    After returning from our trip, there was a bill on our credit card for an extra day of rental. Which is totally ludicrous as if indeed we returned the car late, we would have missed our flight back to London. And when we brought up this case with ...

  • Guest 2nd Aug 2009

    Reviewer rating: 1 stars


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    The car was quite good value online with Auto Europe but when I reached the airport the excess for any damage whether my fault or not was a staggering 1800 euros. To avoid this I was told it would cost 105 euros extra which I agreed to. The actual cost when I checked my statement was 210 which I now see is what was on the document but I stupidly trusted the car hire assisant when he said 105 and didn't double check the VERY confusing documents they gave me. It's the most expensive car I've ever ...

  • Guest 22nd Jul 2009

    Reviewer rating: 1 stars


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    Auto europe quotes you a price and takes a deposit. That price DOES NOT INCLUDE all charges for the rental. YOU WILL PAY MORE.

    I suggest renting directly from the company. Even if you pay more, you will know what you are paying!

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    dreadful. the Auto Europe Car Hire rep on collection was hostile and not helpful. it stated that there were no extras to pay when collecting the car. there was £75 non refundable plus £80 for additional insurance demanded.
    dreadful company. had a 15 minute walk in a deserted underground to collect the car. then the car had damage to it - 15 walk back to report it. dreadful company. they are a company who then sell off your booking to anyone!!!!! be warned!!!!!!!!!!!!

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    Was offered an upgrade at the Hertz desk and was ultimately charged approx 300 euros more than quoted. Sent detailed e mail of events to Autoeurope customer sevices, no reply, reminded them and asked for reply and still no reply over a month later. The car, an S class was fine but at nearly 900 euros for 7 days was not much of a special offer.
    I would like to have been told at the desk that the special offer was not on top of the price I had already paid for the car I had initially booked.

  • Guest 20th Jul 2009

    Reviewer rating: 2 stars


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    Generally a disappointing experience with Auto-Europe. After booking on their website we received no confirmation email letting us know which car hire company we were to deal with in Faro. Avis kindly phoned the company for us and told us it was Guerin. As we had no physical voucher (still no email after arriving in Faro) we had to phone Auto-Europe to get them to fax the voucher to Guerin. The whole process took about 2 hours.

    The car was good and clean though. If only Guerin & Auto-Europe wou ...

  • gerryn 16th Jul 2009

    Reviewer rating: 5 stars


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    We booked a small car with Auto Europe from Faro for 9 days. we picked the car up from Guerin rentals, a much better car than we ordered and in good condition. The people were very helpful, we returned the car back a bit later than we should have, but no problems. We would not hesitate to use them again.

  • Valleybuoy 10th Jul 2009

    Reviewer rating: 5 stars


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    Fly-Drive Bristol-Nice-St Tropez (25/6/09 to 7/7/09) booking via Auto Europe Car Hire on-line the week before we travelled. Much better pricing than anyone else. Picked the (nice, newish) car up from 'National' and 15 mins later we were on route. Took it back at the end of the trip and 5 mins later we're heading into the terminal. Absolutely no problems.

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