Sixt Car Hire Reviews - www.sixt.co.uk

★★★☆☆
3.5 / 5
64% of users recommend this
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Sixt Car Hire www.sixt.co.uk

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Latest Reviews

★★★★★

“Competitive and Reliable”

Written on: 12/07/2014 by Amaret300 (1 review written)

The rental was incredibly competitvely priced - I have previously used Europcar and a like-for-like deal would have been £40 more expensive given my age (23). Well done!… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 11/07/2014

Rented a car from Sixt and it broken down. Had to wait three hours at the side of the road for a new car and was then charged to refuel the one the broke down. When I questioned Sixt about the charge, they told me all cars have to be refueled, even if it broke down… Read Full Review

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★☆☆☆☆

“Absolute Cheat!”

Written on: 10/07/2014

Booked twice with these people now. First time the car wasn't ready, we had to go home empty handed (fortunately we were staying with my mother up the road). We finally got the car a few hours later. The second time the car wasn't ready AGAIN! We had some important appointments to get to, so they tricked my husband by telling him a BMW 1 series is the same size/class as a Mercedes C Class?! (sadly he knows nothing about cars and didn't notice how TINY this car was until he got it home). So… Read Full Review

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★☆☆☆☆

“Sixt rental car hidden post rental charges - watch out!”

Written on: 09/07/2014 by vgHanley334 (1 review written)

My initial impression of Sixt was good but within one week of ending my first rental from them has been completely ruined. I will never use them again as their post-rental policies stink of malpractice and making up profit margins. It's really clear now that they advertise apparently cheaper prices to get the business but then claw the money back to be profitable afterwards. I could have been a really loyal life-long customer, so for £50+VAT for 'cleaning' they have lost a lot of potential… Read Full Review

Jessmason's Comment

Written on: 09/07/2014

Hi,

My name's Jess and I work for Sixt Rent a Car.

I'm sorry to hear that you weren't satisfied with your recent rental. If you'd like to send me your reservation details I'll be happy to look into it further for you with the Shepherd's Bush branch and our damage department.

Thanks!

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Kathyrecook's Comment

Written on: 09/07/2014

Hi thanks for replying. Of course:

rental agreement - 9810905079
9310610205/00/M/00/Y - cancelled by Sixt
9310610205/00/M/01/N - new invoice

As your Head Office colleagues referred me to Paragraph 11 of your T&Cs please may I refer Sixt to the Supply of Goods and Services Act – in particular section 15 - which says that where a price for services has not been agreed then a reasonable price is all that can be charged. No indication of the price of cleaning was given in the contract or T&Cs so I would only be liable to pay reasonable price for cleaning. £50 +20% VAT seems extremely excessive for cleaning, especially for a make and model of the car rented - I don't agree this is a reasonable price. Moreover the Sixt system is so open to abuse - for instance, even if I had had the car cleaned before returning it how does one know that Sixt will then say yes the cleaning is up to standard; customers could end up paying for cleaning twice! To check my facts I intend to get quotations for a valet cleaning of the make and model car I rented and will then provide that information as a comparison to the £50+VAT I have been charged. I will then review the situation for next steps.

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Jessmason's Comment

Written on: 09/07/2014

Hi,

Thanks for that info.

I'm looking into this with the branch staff for you now, and I'll send you an email as soon as possible.

Hope that helps.

Jess, Sixt UK.

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Jessmason's Comment

Written on: 11/07/2014

Hi,

My colleague Louise has now emailed you regarding this.

I hope her response can help to settle your query.

Please let us know if you require any further assistance.

Jess, Sixt UK.

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★★★★★

“Sixt stands out from the crowd in every way”

Written on: 08/07/2014

I used to use a competitor but due to an unresolved satisfaction issue tried Sixt. Sixt stands out from the crowd in every way. Keep offering great vehicles and great service and I'll keep using Sixt… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!!”

Written on: 07/07/2014 by quentin0505 (1 review written)

Prepaid for a car at Nimes airport. Terrible customer service. Their system was frozen and couldn't allow to add another credit card to pay for the authorization. The rude staff at the desk (name is Martial), said we have 2 options: - go to the other office at Nimes Centre (20 minutes away) and finalize the reservation (that we had pre paid already..) - get a full refund and rent a car to a concurrent next door The guy was so useless that we've decided to take the option 2. He ensure us that… Read Full Review

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★★★★☆

“Reliable service at a reasonable price”

Written on: 07/07/2014 by Johnathonx202 (1 review written)

I hire in London from time to time, usually from the centre at King's Cross. Staff on reception could be a bit more welcoming & informative, but the real business of hiring a car at a reasonable price is absolutely fine with Sixt. I use them every time & will carry on doing so… Read Full Review

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★★☆☆☆

“Price was higher than they told us”

Written on: 07/07/2014 by deReid119 (1 review written)

I had to go to Paris from Amsterdam by train, due to a strike I had to find another solution at the last minute. I went to the airport and checked all the car rentals available, the one which had the best ratio quality/price was Sixt. I clearly asked if there would not have been surprises with respect to the final price written on the receipt that I signed, and the girl at the reception was super sure that no, there will not be surprises (the fuel was on me). A week later I was debted more… Read Full Review

Jessmason's Comment

Written on: 07/07/2014

Hi deReid119,

Sorry to hear that you weren't completely satisfied with your recent rental.

If you wish to discuss this further, please get in touch and I'll be happy to look into it for you.

Jess, Sixt UK.

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★☆☆☆☆

“I learned this the hard way while renting from this...”

Written on: 05/07/2014 by Tamia429 (1 review written)

I learned this the hard way while renting from this company in Paris, France. They say there is no cancellation fees, but what they don't tell you is that when you prepay, they will charge 3days worth if you cancel your reservation. This is a scam. I will never rent from this company and I will make sure every one around me knows that… Read Full Review

Jessmason's Comment

Written on: 07/07/2014

Hi Tamia429,

Please see the section from our rental information advising of the prepaid cancellation fee:

"A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing"

This information is available online and we encourage our customers to have a read through it before making a reservation.

Sorry if you missed this info, and if you want to talk about it further please don't hesitate to contact us.

Jess, Sixt UK.

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★★★★★

“Easy Inexpensive Rental”

Written on: 05/07/2014 by dominiclark (1 review written)

I was very happy with the car, and felt it was good value for money. We clicked with the car straight away and even gave him a pet name; despite only driving him for a few days. Two disappoints were the smell of smoke in the car, and there was no windscreen wiper fluid, which was the most disappointing. The car was a nippy Fiat 500 and was a joy to drive. It was also surprisingly spacious, and durable. Pick up from the office was easy and in a convenient location, and they were happy to… Read Full Review

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★★★★★

“It's So Easy!”

Written on: 05/07/2014 by Mathewm1961 (1 review written)

I needed a car for the weekend. Popped into sixt as I have seen lots of rentals with the advert printed on the side. The staff were extremely helpful and friendly. Car was lovely to drive. Easy well worth the payment. My one and only problem was that I could not return the car on a Sunday but the staff said they will be reviewing that soon… Read Full Review

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★★★★★

“Choices of Car Rental.”

Written on: 04/07/2014 by SawyerMueller51 (1 review written)

I have been working overseas for nearly 40 Years and because I am not full time in England I always need a good car and good service which I got many times from Sixt car rental company after being a loyal customer with Avis and finding out that really Sixt is a good company I like the way they treat customers with respect and make you feel important I like the way the car which I rented renting is presented to me special the time I rented one from Sixt from Heathrow Airport and also Manchester… Read Full Review

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★★★★★

“I had a great experience with my Sixt rental. The car...”

Written on: 04/07/2014 by Lewis-Alt300 (1 review written)

I had a great experience with my Sixt rental. The car was brand new and the staff were friendly and helpful. The prices were really reasonable I thought, compared to some of their competitors… Read Full Review

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★★★★★

“Excellent service for value”

Written on: 03/07/2014 by Rafael.Rivera (1 review written)

I hired a Corsa from the Croydon branch and was very impressed with the professional service I recieved frmo the branch manager. I received a courtesy call the day prior as a reminder and the manager was very good in helping me find the location as it was my first time hiring at Croydon. The car was clean and in excellent condition. I would happily recommend Sixt Croydon and plan to use it in the future myself… Read Full Review

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★★★★★

“Easy to use”

Written on: 02/07/2014 by jezpayne (1 review written)

Sixt! The only thing I disliked about Sixt was not knowing how to pronounce the company name. Everything about my experience with this company was excellent. I find it hard to find hire companies that really are customer orientated. Sixt certainly lived up to the billing. Gatwick is unique because you can drop off at any time 24hour. On top of this I dropped the car off at 10:30pm and the staff were still there, so I was able to sign the car off with piece of mind. The car was clean, and… Read Full Review

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★★★★☆

“Hassle Free Car Hire”

Written on: 02/07/2014 by Reidkk182 (1 review written)

This was the first time we had hired a car in London and decided to use Sixt. We found the process quick, efficient and professional both at pick up and drop off. We need to hire a car again and will definitely use Sixt. We were given an upgrade which is a definite help in deciding which company to use… Read Full Review

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★★★★☆

“very good service and car was excellent mercedez c class”

Written on: 02/07/2014 by ShamarGarner93 (1 review written)

I arrived at Manchester airport where I got a bus to car village which took about 15 minutes in total where I then went to pick up my keys.all the staff were very helpful and car was excellent,i am very happy with the service sixt gave me.although I did not like the baby seat and staff would not put it in the car for me I had do this myself… Read Full Review

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★★★★★

“Great price, great service!”

Written on: 01/07/2014 by chris.p-e (1 review written)

Having done a search of all of the 'usual suspects' online for van hire, I decided to try Sixt, not the cheapest of all the suppliers for the basic rental, but when you factored in the deposits etc that would be secured against your credit card (if you didn't take out the super cdw), was by far the best price. Having not expected too much (after previous rentals from other companies) I was very pleasantly surprised to find that the gentlemen at Battersea were polite, efficient and… Read Full Review

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★★★★★

“Simple, Professional, Good value”

Written on: 01/07/2014 by ACruden (1 review written)

Having tried to rent a car from a different company earlier that day I was extremely grateful that sixt was able to rent me a car and was amazed at how simple and efficient the process was compared to other car companies. Being a younger driver it was nice not to be charged extra purely for that reason. The price for the rental being very short notice (only a couple of hours) was very reasonable and almost cheaper than the one I had prebooked weeks in advance. The deposit I put down for the… Read Full Review

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★☆☆☆☆

“HOLIDAY RUINED BY SIXT. CAN I AWARD ZERO STARS?”

Written on: 01/07/2014 by BARRABOY (1 review written)

We hired a car for four days for four adults and luggage. When we went to collect the vehicle we were offered a vehicle from two grades below but told we would have to pay the higher car price then contact Head Office to try and claim the difference. The offered car was too small (Fiat 500)with no alternative. We left with no vehicle, it was Sunday with no alternative available so we had to cancel all arrangements. NEVER USE SIXT!!!!… Read Full Review

Jessmason's Response to BARRABOY's Review

Written on: 01/07/2014

Hi,

Sorry to hear that you received a downgrade on your last rental. My name's Jess and I work for Sixt Rent A Car.

If you could send me your reservation details I'll be happy to look into this for you.

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Jessmason's Response to BARRABOY's Review

Written on: 01/07/2014

Hi,

Sorry to hear that you received a downgrade on your last rental.

My name's Jess and I work for Sixt Rent A Car. If you'd like to send me your reservation details, I'll be happy to look into this for you.
Looking forward to hearing from you.

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