Sixt Car Hire Reviews

csc1818's review has yet to be rated - Be the first!
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The morning that I was supposed to pick up the Mercedes A class from the downtown Florence station that address was completely abandoned -- the doors were locked, the lights were off, nobody was inside, and most of the furniture had been removed. My taxi driver, who spoke Italian, kindly called the Sixt rental station at the Florence airport on my behalf to confirm the address to make sure that we were at the correct location. The representative on the phone at the airport station confirmed the address. The Sixt representative on the phone said that I could rent a car from her station at the airport. Since the downtown Florence office had obviously been shut down, I paid an additional 20 euros to take the taxi to the airport station. When I arrived at the airport station, I met the representative that our driver had spoken to on the phone. She told me that she could not refund me the additional money I had to pay for the taxi from the downtown station to the airport, but she said that Sixt Customer Service could help, and would credit the amount for the taxi to my credit card for the inconvenience. Unfortunately she also informed me that she did not have an automatic Mercedes A class to rent me. She then called the downtown Florence station. She said that the representative in that office told her that they had moved locations two days before. I was very upset to hear this. No one from Sixt had alerted me to this crucial piece of information. The representative then claimed that Sixt did not have my email on file to contact me about the change but Sixt obviously had my email on file because the confirmation was sent to me through email weeks before. The representative on the phone at the downtown station then requested for me to return from the airport to rent a car from the new Sixt station location. I asked them to confirm that they had the automatic Mercedes A class that I had reserved, before I got into another taxi. The representative checked, and said that he did NOT have that car -- and in fact had no automatic cars available for rent whatsoever. The representative at the airport station then informed me that she had one automatic car available, a Smart Fourtwo. I had no other choice.

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By choice I would not give Sixt even one star. The car broke down after 15 minutes on the autoroute. On telephoning their rescue I was told that they could not help as we were on the French motorway system!??! Telephoned autoroute rescue (lucky I could speak French) and was taken to a car graveyard at 2am. Sixt said they could do nothing until the morning. Fortunately a friend collected me and the next day was advised that as I was within 100kms from collection point I would have to catch a trai ...

saison's review has yet to be rated - Be the first!
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I had a confirmation and stated quote prior to arrival. Upon receving the car the rate doubled. A day later I caught the error, contacted SIXT, and they acknowledged the error. Right now they are refusing to correct it. All I can say is review the paperwork very carefully before signing. SIXT has very poor business practices. I was ripped off by the old Bait and switch trick. Made an otherwise perfect trip tainted.

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I urge everyone out there not to use Sixt car rental! I rented a 4-door Audi A3 for what was supposed to be a month as my family and I just transferred to Germany (U.S. Air Force). Well, there was some confusion on my part and I wound up filling our diesel car with unleaded, however I knew better not to start the car and pushed it to the curb to be towed. Now, I'm a mechanic, and I know what's involved in a case such as this: drain, flush, and re-fill, especially since the fuel was contained wit ...

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We rented a car from Munich to Lake Garda, Italy and specifically requested for a Navigation for our destination and a diesel engine car. We were not given either. We had to drive to another location to collect the right Navi and coming from English speaking countries, we didn't realise the engine was benzine and filled up the car with diesel which resulted in a huge bill to the mechanic. Why ask us for an option for engine type and change it without informing us. We wrote in and are offered a r ...

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I used a comparison website to book car rentail for our holiday to Malaga and Sixt seemed very competative.
We were basically covered for everything "under the sun",but not for the loss of a car key. Apparently all second car keys wherever you rent your sixt car from are based in Germany.
we have never heard something so ridiculous and the cost to replace the key was EUR275 and we lost the key on day 3 of the 7 day rental and therefore had no car for the rest of our holiday. we had to travel to ...

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After reading the other negative reports I was wary of booking with Sixt but as some of the other companies I had previously had good experience with also had poor reviews I decided to give it a try because they were the cheapest.

Sixt was very competitively priced and I still got an excellent service. The car hire at Plama airport was well signposted and staffed by friendly and helpful people. The car itself was spotlessly clean (when we picked it up!) and a apart from a couple of minor "hi ...

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I booked a Sixt Car Hire car that was confirmed.
A week before my holiday I received an E-mail saying that my booking was cancelled.
I ended up without a car for the holiday.

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I reserved a car with Sixty in France back in May for travel in August. When I contacted them to change my dates by four days, I was told I could neither change my reservation nor cancel it as I had missed the "deadline" which was in the terms and conditions of their contract. I reviewed the terms and conditions again and saw nothing about a deadline under the heading "Cancellation". I even copy/pasted their own Terms to them and asked for clarification and again requested to cancel as there was ...

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Terrible experience with our 11-day rental, a nightmare that just doesn't want to go away. On the day we picked up the car, we realized they would make every attempt to keep the $500 pre-auth deposit (damage deductible) - and that's exactly how it worked out.
We returned the car in an immaculate shape and there were absolutely no notes on the condition of the car on the return form. However, the electronic key gave us trouble throughout the trip and we were even stranded in Greece for almost a w ...

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The car was different from what was on the Sixt Car Hire site, a totally different model as listed anywhere on their website. Also had to wait for more than 3 hours for the car! They did not phone me or something like that, So I had to wait in the middle of nowhere. Really poor service afterwards... all they said was is 'I can't help it'

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During a business trip I rented a car from Sixt Car Hire in Milano. they debitted 2000 euro instead of 200 euro This casued many problems to rent another car in Rome mater on ( not enough debit on my ViSA )Nobody could help me out to correct this amount so I could continue my trip in a pleasant way.

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We rented from Sixt in May 2008. Our credit card was charged for a speeding ticket in June 2009 without any pre-warning from Sixt. We eventually received notice that it was for a speeding ticket plus additional charges because Sixt did not pay the bill on time. Now in July, 2009, our credit card was charges again. We have no clue why although I have emailed Sixt to request an explanation.

toppo's review has yet to be rated - Be the first!
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Booked through Monarch Airline at a good low rate (eartlybird). Read many bad reports about Sixt and was dubious about hiring. Arrived at Alicante at 11 am straight to the desk and was pleasantly suprised with two excellent young ladies who said that the Astra that I had ordered was not available and I would be upgraded to a Peugeot 308 that was fine by me .
The car was nearly new 800Km on the clock and immaculate in and out. After hiring from other companies over many years this car hire was t ...

LadyLuckMV's review has yet to be rated - Be the first!
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I flew out from Calgary, Canada to Munich Airport and rented a vehicle with Sixt.I booked it online and within minutes I had my confirmation sent to me. I also notified them that I needed a vehicle that could cross the border into Croatia, and they had no issues with that.Once I arrived at the Airport, there was no line up at Sixt and I was helped immediately.The lady working the front desk was very helpful and even spoke English and explained everything to me.She even let me choose my vehicle o ...

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Sixt Car Hire have the best cars, never had problems!

anesser's review has yet to be rated - Be the first!
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Horrible experience! I rented a Ford Focus for 3 days in Nice France, filled it up with gas prior to its return, and the car turned out to be a Diesel. As a result the vehicle stalled and had to be towed. -The car had no markings that it was diesel -The contract had no mention of the car being a diesel -The rental agent did not mention this fact -The representative who came to tow the car signed the receipt that the car had no markings as a Diesel.SIXT Car hire charged me a $480.00 damage f ...

oldakere's review has yet to be rated - Be the first!
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I rented a car from the train station in Germany, and was told that it would cost me 108.41 Euro, and that I would be able to drop it off at any Sixt in Germany. Well in the end I dropped it off on a Sunday, the location was closed on Sunday and Monday so the have charged me for those two days AND without it being in my contract I was charged DOUBLE what I should have been. I was told it was a deposit, but to me I would get a deposit back the day I return the car not the "up to 28 days" I was to ...

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NEVER EVER AGAIN WITH SIXT.

We hired a car from Sixt in Paris in March 2009 por 2 days...we wanted to have a nice experience so we rented a Mercedes Benz...SURPRISE!!!! the driver mirror was broken and the car had some scratches...when we told that to the staff lady she was completlely indiferent and she never moved from her seat...when I told her that I was dissapointed with the car and that I want another, she asked me WHY?????

Worst....when we start driving that car (because they told us th ...

Schaefer's review has yet to be rated - Be the first!
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We hired a car from Sixt in Sydney in April 2009 for 10 days. The depot is a couple of kms from the airport and so we asked how long it would take for the 'meet and greet' service to take us back to the airport on return. We were told it was no problem as there were always two staff and we could be dropped back anytime. So we came back 2hours prior to an international flight, were told that the only staff member there had no suitable car to drop us and could not do anything. After a few shouting ...