Sixt Car Hire Reviews - www.sixt.co.uk

★★★☆☆
3.5 / 5
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Sixt Car Hire www.sixt.co.uk

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Latest Reviews

★★★★★

“Fantastic! Free Upgrade too”

Written on: 01/09/2014

Turned up at Gatwick Airport to collect my pre booked BMW 1 series. Sixt's customer service adviser, Karl, politely informed me that the car was not ready. in his words, "we cannot have you waiting around sir, can i offer you a free upgrade to a 3 series?". I gladly accepted and was off on my way within minutes. I was also informed of the new customer service desk at the North Terminal which will be good. The south terminal desk looked a bit tired. Good customer service, well informed and a… Read Full Review

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★★★★☆

“More than happy”

Written on: 01/09/2014 by Culley (1 review written)

We had originally booked goldcar through holiday autos but cancelled after looking at reviews on here and changed to Sixt. It was more money but after landing in palma and seeing the massive, non moving queue at goldcar it seemed a bargain. Nice car, nice staff, easy checkin and out. Quick and efficient and would use again. Had it not been £100 dearer would have given 5 stars but you get what you pay for… Read Full Review

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★☆☆☆☆

“Sixt decided that after I had returned the car to...”

Written on: 24/08/2014 by Teeharman (1 review written)

Sixt decided that after I had returned the car to deduct another £400 from my account. No explanation and it looks as though they have deducted extra money for insurances that clearly wouldn't have been valid as they deducted the money after we returned from the holiday. The car was good but I will never use the company again and would not recommend anyone else to do the same… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE / TERRIBLE COMPANY”

Written on: 21/08/2014 by CCGD (1 review written)

I rented a car from Sixt in Spain in July 2014. They mentioned a security deposit at collection, saying that twice the amount would be blocked on my car but that, when I return the car, half the money would be taken for the rental and the other half would get unblocked. I returned the car. 4 days later, they took the rental from my account and the entire deposit (over £400) remained locked for another week (11 days in total). The customer service in Spain and in the UK did NOT care. Nobody… Read Full Review

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★★☆☆☆

“Not a good company at all”

Written on: 13/08/2014 by iuCarson215 (1 review written)

I have rented from Heathrow Terminal 5 twice over the last few months, both times I was not happy with the service, having booked online for pick up at 8am at terminal 5, I was told that they didn't have the group car there and that I could upgrade if I wanted to, no I wanted the car I booked a few weeks before online!! I had to wait about for half an hour, the car was dented a lot, but off I went. The second time I did the same thing booked on line same group car, got to terminal 5 , the car… Read Full Review

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★☆☆☆☆

“What a rip off and pity I cannot give no stars”

Written on: 09/08/2014

Sorted out the car insurance in England in February 2014 and told this covers our holiday in Italy in TOTAL. Went to pick car up in Rome and told to pay another 600+ Euros because not insured beyond the city limits. We complained but told no car if you do not pay extra. We then complained no oil in the car, and waited 45 minutes to be topped up, and there was no check of the vehicle, and though we said there were already some dint's and scrapes on the car we were told "yes we know" and just… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 09/08/2014 by Achowdhry (1 review written)

Experienced very poor service from Sixt renting a car from Marseille. They were unable to provide any of the four models that were listed for the category that I had prepaid for, on my complaint they quite literally pointed me to,their small print which has the usual weazle words. Talking to one of the other agents, it became apparent that this is a frequent customer complaint. Basically, they are mis-presenting their fleet in their advertising. In the end I paid a cancellation charge to get… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 01/08/2014 by Ryanvv437 (1 review written)

Do not use this company under any circumstances, ripped me off for €96 just because I couldnt remember my credit card pin number, they would not allow me to use my wifes credit card even though she was with me,happy to take a debit card when it suited them to relieve me of the €96 and I may add took great pleasure in doing so, Arfur Daley was a gent compared to this lot… Read Full Review

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★☆☆☆☆

“DO NOT RENT FROM SIXT at Myrtle Beach Int'l Airport ”

Written on: 31/07/2014 by 469Crockett (1 review written)

Rented a Minivan from SixT Car Rental at Myrtle Beach Airport for my recent vacation. After reserving the van on-line I was told they ran out when I got there. The van they finally found for me was a piece of junk. Smashed rear fender and bumper. It was dirty and only had 1/2 tank of gas in it. They told me that was my only choice and they would deliver new upgrade replacement to my location the next day. Never showed up, my calls went unanswered. You cannot get anyone to answer the… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - WASTE OF TIME AND MONEY!!”

Written on: 27/07/2014 by cecipellegrini (1 review written)

I booked a car to collect in Riva del Garda, Italy which I needed at short notice for an urgent journey. I received 2 emails confirming my reservation and explaining what documents to bring. When I arrived to collect the car I was told no cars were available. The franchise that hire cars in Riva del Garda under the SIXT name explained that they only have 2 cars for hire and are constantly sent reservations by SIXT that they cannot honour. They were expecting another 4 people turning up the same… Read Full Review

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★☆☆☆☆

“Sixt overharged, no explanation given”

Written on: 25/07/2014 by Natmeer (1 review written)

I booked a car with Sixt through Arguscarhire. The final quote was 163 euro including ALL charges. At the desk Sixt insisted it is 240 euro or no car. Without much choice I had to accept and I complained later they reply was - you signed so no refund. Again no e plantation given. I took the car at Ljubljana airport and returned at Zagreb airport. All charges including one way, crossing the border and specifically "other charges" are included in the original quote. If I knew I had to pay 240… Read Full Review

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★☆☆☆☆

“Make them clean it before you sign the paperwork!”

Written on: 25/07/2014 by OswaldoJacobs275 (1 review written)

Picked up a car from the shepherds bush branch. Car was covered in dirt from a nearby building site. Due to time I checked what I could see and asked them wipe down the windows and headlights. Took photos just in case. On return they wiped away the still existent dirt to find scratches near the boot! it was almost like he knew they were there! I hadn't even used the boot! Even after disputing this I now have a bill of £600 for something i didn't do and something which would take 5 mins (£20)… Read Full Review

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★☆☆☆☆

“Sixt Dublin Airport”

Written on: 23/07/2014 by nalced1 (1 review written)

A TOTAL rip off!! I booked a 5 day rental through Travelocity (using Sixt) for $143. Travelocity the offered me the option to purchase insurance fro an additional $66. I agreed and my total should have been $209. When I went to the Sixt counter I dealt with a trainee his mentor who was noting short of obnoxious. She told me that I "could not take their car" unled I now paid and additional 209 Euro on top of the 209 Dollars that I was expecting to pay. She said the insurance that I bought on the… Read Full Review

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★★★★★

“Overseas car renat made easyu”

Written on: 19/07/2014 by Esther1992 (1 review written)

My wife and I hired a vehicle from sixt dublin airport for 15 days. Compared with a rival company in UK, we found the staff at sixt very courteous and professional in their customer service, very approachable and forthcoming with local advice, and their vehicles spotless and equipped with all relevant items, ie sat/nav, maps and touring guides. We will certainly be using them above all others where and whenever possible in the future. Roy & Julie Burgess… Read Full Review

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★★★★★

“Good people. Good vehicle. Right price”

Written on: 17/07/2014 by HKTERRY (1 review written)

What a pleasure to fly into Birmingham Airport and pick up my car so easily. The girl in the terminal gave good directions. The parking lot was 2 minutes walk away and the staff dealt with the pre-hire so quickly. Staff came to the car and checked it all out with me. Away in 10 minutes....literally. Drop-off the same. Hope I'm not disappointed when I return in July… Read Full Review

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★☆☆☆☆

“experience with myrtle beach terminal”

Written on: 17/07/2014 by Owen72 (1 review written)

the worst car rental ever, had to wait an hour and ahalf to get the car and it was a piece of junk. complained several times to main branch and no one cares.don,t put yourself through this, good way to start vacation isn,t it?also the car was wrecked.no thanks… Read Full Review

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★☆☆☆☆

“Overzealous inspection”

Written on: 16/07/2014 by polomora (1 review written)

Used Sixt for the first time at Dublin airport. When picking up the car, I was initially impressed with the courteous service and the condition of the car. The problems began when I dropped the car off. I doubt if even Sherlock Holmes with a magnifying glass would have performed a more zealous inspection of the car. It took so long that I nearly missed my flight, and they managed to find a small scratch (about 5cm long) beneath the front bumper that may or may not have been present when I… Read Full Review

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★☆☆☆☆

“Hidden Charges”

Written on: 14/07/2014 by DKC64 (1 review written)

I booked a car to be picked up from Belfast International and returned at Dublin Airport. It is an all inclusive prepaid rate, including the one way rental fee, clearly stated in the Rental Confirmation. 1. Hidden Extra £24 "Written Permission Fee"! This is hidden in small print "Rental Information". However at pickup I was informed that I need to pay £24 written permission fee to drive the car to Ireland. Going back to the Sixt.co.uk website now and trying to make the same booking, you'll… Read Full Review

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★☆☆☆☆

“Sixt is probably your worst choice for car rental ”

Written on: 14/07/2014 by jsjpop (1 review written)

I booked a one-week car rental from Sixt in NICE Airport(France). The web site is confusing, I tried to look for automatic cars but I could only find it as an preferred option when booking the car. When I arrived at the Nice airport, I was told that no automatic version of the car that I booked is available and I have to pay extra for a automatic model. And I was told that there is no theft or collision insurance on my contract and I have to pay 30 euro extra per day for a insurance with… Read Full Review

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★☆☆☆☆

“The Worse Experience”

Written on: 13/07/2014 by jmcgee918 (2 reviews written)

The service I had in Phoenix was terrible, I rented a car with unlimited mileage and when I got to the counter they stated "sorry" but in the fine print you must pay for mileage over 100 miles per day, this company is terrible in my opinion and I will not rent from them again… Read Full Review

Jessmason's Response to jmcgee918's Review

Written on: 14/07/2014

Hi,

Sorry to hear that you faced this issue with your recent rental in Phoenix.

If you like to send me your reservation information I'll be happy to look into this for you.

Jess, Sixt UK.

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Jmcgee918's reply to Jessmason's Comment

Written on: 14/07/2014

Hi,

Here it is:
Itinerary Number: 9811813591

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