Sixt Car Hire www.sixt.co.uk Reviews
Latest Reviews
★★☆☆☆
“Sixt Customer Service Is Really Bad”
Written on: 07/05/2013
We have made an online booking through rentals.com for a period of six days for a car in Manchester, UK. The only thing that was really disappointing was the customer service. The gentleman who handed over the car to us acted unprofessionally, maybe because we were foreigners? Initially he triad to provide us NOT with the car we have booked but with a smaller one. Eventually he changed his mind and agreed to give us the car that has been booked and was actually available and awaiting for us.... (read more)
★☆☆☆☆
“Beware of Sixt rental at Copenhagen Airport”
Written on: 05/05/2013 by towies
Beware of the following using Sixt at Copenhagen Airport 1- Check your car very carefully for minor damages on delivery, especially if you get an upgrade, and have not taken all insurances (yes, they do also include glass and tyre insurance separately!) 2- Ask to see the whole form when asked to sign on a blank iPad page on return by clearance person, as you later will find out you have signed and agreed to xtra-charges and damages. 3- Beware of upgrades, especialy when seeing car type... (read more)
★☆☆☆☆
“They don't give my money back!!!!”
Written on: 02/05/2013 by cansinozgur
In Miami International Airport I rented a Mercedes... They charged me for 2000$ in case something happens to car... I had turned the car back with no problem... But they don't pay my money back!!! What kind of company this is... Sixt, never again!!!!!! (read more)
★☆☆☆☆
“False Charges - Italy”
Written on: 24/04/2013
A friend and I both booked identical cars through carrentals.com and were both given cars in Italy from Sixt. The cars were driven to the resort, parked for 7 days and driven back to the hotel in pristine condition. When the cars were returned there was no one at Sixt to book them in. We went to the office, handed the keys in and when we asked about someone to check the condition, we were told that the cars were fine and no need to worry. Four weeks later, both my friend and I receive... (read more)
★☆☆☆☆
“Worst car hire firm”
Written on: 24/04/2013 by Neverusesixtcar0 (1 review written)
Never ever use this firm. They gave me a wrong car on arrival, i had asked for an estate a month earlier when booked online. When i saw what they were offering instead it was totally the wrong car for my needs. I could not go on my Easter break with my kids partner and dog. This company has refused to refund my break. Cant believe how i was dealt with by there so called customer service. I was pushed from pillar to post with emails and phone calls and lack of cooperation on there part. My... (read more)
★★★★☆
“Problem solved, great branch manager”
Written on: 19/04/2013
I rented a Citroen DS4 in Edinburgh and made 800 miles driving around beautiful Scotland. Everything perfect until a tyre broke in the Highlands. Because of the remoteness of the location Sixt couldn't help me directly, and the only solution was to get it fixed at a garage, pay for it myself (287GBP), and then wait for Sixt to pay me back. As you can imagine I was pretty worried. They passed me on the phone with the branch manager of Sixt at Edinburgh airport, a man called John Fisher. He... (read more)
★★☆☆☆
“MB Viano in Frankrurt am Main”
Written on: 17/04/2013 by frolkenstein
Hello! We rented MB Viano in Sixt at Frankfurt Airport in the end of March 2013. Without any reservation we got car in Terminal 1. Fuel tank wasn't full. So we made a decision to fill it to the same level at last day. When we were leaving the car at Airport Sixt parking man that inspected the car said everything is ok. At the office they said that the fuel tank is not full, so we have to pay for it. We told that it had less fuel when we werу taking the car, but they couldn't do anything and... (read more)
★☆☆☆☆
“i hired a car in madeira during a recent holiday which...”
Written on: 05/04/2013
i hired a car in madeira during a recent holiday which i thought was the correct car for my family of 4 ( astra 1.4 ). when arriving at funchal i was told by the sixt office that the car was not powerful enough to get us to our holiday accommodation and that we should upgrade for another 160 euro to a more powerful car. since this was the first visit to the island we were not sure if this was correct but you hope that you can trust the local representatives to give you the correct... (read more)
★☆☆☆☆
“left me stranded”
Written on: 04/04/2013 by nigtech
I'm 22 so got ripped off on price basic car for 8 days with 500 excess(226) plus 30 per day as I was under 25 yet I have been driving for 5 year with full licence no points traveled from london to exeter, devon taxied out to get the car to be told I could not have the car so was stranded mile from anywhere I got told they could do nothing and left on hold for over15 mins by an hour after I was meant to have my hire car I walk out in to the cold with a taxi number. I chooses to ring again... (read more)
Gary Coughlan's Response to nigtech's Review
Written on: 05/04/2013
Thank you for taking the time to speak with me yesterday, we are very sorry for the inconvenience that you experienced. I am grateful for your honesty and your suggestions to improve our service. I will send you my contact details in an e-mail shortly so that you have what you need in order to arrange your next reservation. I will personally ensure you receive our best Sixt welcome the next time you have reason to hire from us, which I sincerely hope will be soon. Thanks, Gary
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★☆☆☆☆
“THEY WILL BACK CHARGE YOUR CREDIT CARD BEAWARE!!”
Written on: 31/03/2013 by guest554
I rented a car from them about a month ago for one day only And returned the car the guy at the parking lot checked everything on the car and said it was all good and perfect he signed me out no problems, A month later i get a charge on my credit card for $300.00 of course i disputed the charge right away but its just discousting to deal with such people who will just steal from you with no shame. I would advise anyone to use any other company besides sixt (read more)
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Showing 1 - 10 of 670 Reviews
★★★☆☆
“Not happy so will not be using SIXT again”
Written on: 30/03/2013
I hired a car in October. No problems with car. But when we returned the car the guy noticed a scratch on the wheel hubcap. The scratch was small and the guy said it was superficial and may or may not incur a charge. I took a photo, signed the digital check in form and asked for a copy to be emailed to me. I recieved the copy the following day. I never received anything else from SIXT so assumed there had been no charge for the scratch on the car ( it was very small) and never... (read more)
★★★★★
“Coming to Wolverhampton again in July and will...”
Written on: 25/03/2013
Friendly staff at Wolverhampton excellent service, a smashing pair of lads Richard (read more)
★★★★★
“Good service efficient staff”
Written on: 24/03/2013
Hired a van from the lichfield branch. arrived a little early but found the representative already there. She was polite and efficient, checked the van with me and apologised when she was unable to offer a larger vehicle at short notice. It turned out that the one I had ordered was quite large enough. On returning the vehicle the same lady checked over the van and took note of the minor problems with the van, promising to have them checked by the garage. (service due light on and 4th to 5th... (read more)
★☆☆☆☆
“Cheap prices, Non existant service”
Written on: 23/03/2013
Rented a van from Sixt. They arranged for it through one of their partner firms and everything seemed fine. Filled all the details in etc. Went to collect the van only to be told that the partner firms insurance wouldn't cover me and that Sixt should never have made the booking as they were aware. Walked an hour home again without the van to call customer service and after a 10minute wait I got through to an advisor. The advisor said that yes they were aware they local branch couldn't... (read more)
★☆☆☆☆
“Horrible expire remove with damaged cars”
Written on: 22/03/2013
I am writing this review before even leaving with my rental car. 1st they charged a$2500 hold on my credit card in case of damages. I starting a vacation with little room left on my card. Great. Then their cars have damage in many places. The car that they tried to put me in is missing a large section of its center counsel. Not to mention the dents, dings and scrapes all over. Remember the $2500, it goes to any damage they find on the car that is not already printed on their contract.... (read more)
★★★★★
“Excellant customer service ”
Written on: 22/03/2013 by MaggieMoo1 (1 review written)
First class customer service, as a new customer I am very impressed with the the speed in which all my orders have been placed, the lastest one being a one day hire for one of my managers to attend a meeting and the car arrived within one hour of placing the booking. Well done to all the team at Sixt. (read more)
★★★☆☆
“Petrol gauge issues”
Written on: 16/03/2013 by Lottiesfritslab (1 review written)
I hired a Corsa with a full tank of petrol. 24 hours later i had travelled 52 miles and put £11.89 of unleaded petrol in until the nozzle clicked off. The gauge needle did not move back to display full. The staff initially said i would be charged but after i protested the kindly agreed to book the car back in as "full". I wonder why Sixt have Corsas in their fleet if this is a known problem with this particular model. Overall, a great car at a good price. Thank you. Staff were excellent,... (read more)
★★★★★
“Great day out”
Written on: 15/03/2013 by dnmassey (1 review written)
Excellent service and helpful staff (read more)
★★★★★
“Booked several times, always good!”
Written on: 15/03/2013
previous -2 time, super price for a VW Golf. New, black, lot of extras.. very confort. No problem at all with them. previous -1, book again the VW Golf.. when i arrived there was no Golf.. customer did not returned it on time.. they gave me a 3008 (not so great), after 4 days changed it for a VW Golf they bring from other station. In the life many times.. things goes wrong, but this company proved that things can be solved in favor of the customer. Never had a problem with extra... (read more)
★★★★★
“Company acting honestly, not out to get you”
Written on: 15/03/2013
We hired a car from Geneva airport French side having flown from the UK in an emergency due to the imminent death of a family member. The snowy conditions meant that the car was delivered to us late (quite stressful) and, as a result, we did not have time to double check it for scratches etc. We returned the car in exactly the same state as when we collected it and were therefore upset when we received a letter a few days later saying that the alloy wheel had been damaged. We really thought... (read more)
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Showing 11 - 20 of 670 Reviews
★★★★★
“Fantastic!”
Written on: 14/03/2013
My partner and I decided one morning in Belfast that we wanted to hire a car. We decided on SixT after looking on their website. Went out on a limb and just showed up at their branch. The service was great. We were after the cheapest car for a day, to which they recommended a slightly more expensive one to get GPS. Turned out that was a great move as we never would have managed without it. I found the price to be great, and opted to pay a little more to drop our excess from £1200 to... (read more)
★★★★★
“Great!!!!!”
Written on: 13/03/2013
UDrive provided an alternative to that booked but was quite adequate. UDrive represented Sixt very well and will most certainly use Sixt again and recommend the company to my family (read more)
★☆☆☆☆
“rubish”
Written on: 13/03/2013
All prices are FAKE, they want cheat us...they rate is different as when you want book a car, . (read more)
★☆☆☆☆
“SABENA!!! (Such A Bad Experience Never Again)”
Written on: 09/03/2013
I've been a loyal Sixt customer for many years, principally in the Netherlands. A few months ago I rented a car at Heathrow which has become quite a horrible experience. Having been spoiled by previous experiences and not eager to spend much time in pouring rain, I failed to do a thorough inspection before taking the car with me and thus didn't notice a bulge on one of the front tires. I saw it sure enough when I arrived in Cornwall (where there is no Sixt). I spent a whole day getting it... (read more)
★★★★★
“Best place I have ever rented from!”
Written on: 08/03/2013
I rent fairly frequently and used to use Enterprise, however when the new Sixt branch opened in Trafford Park on Chester road I thought I would give them a try and I have never looked back! Their service is second to none and they are always competitive on prices! I always receive a nice clean car that drives perfectly! always ask the staff their about possible upgrades! you can come away with some great bargains! I have rented around 10 cars and 3 vans in the last 6 months and they make... (read more)
★★★★★
“Amazing Customer Service”
Written on: 01/03/2013
I am a Hertz Presidents Circle member, and only began using Sixt on a few trips to Germany. That use has grown, as their car fleet is superior, especially in the higher end cars I usually rent. I am now a Platinum member. I've decided to expand my use of sixt to the USA now. I had the occasion to need their corporate assistance, and the response time and attentiveness has been impressive. (With hertz it is non-existent) (read more)
★☆☆☆☆
“fraudulent damage charges and vague responses”
Written on: 25/02/2013 by nuroots
I rented a car with Sixt through the Hotwire website while i was in Vienna. Upon returning the car and checking out at the front desk, the agency informed us of "scratches under the bumper," which obviously were not visible. But since we were covered by the Hotwire insurance, the agent told us it was fine and sent us off after acquiring my signature on an electronic platform. Months later, after returning back to the states, I got the notice in the mail to fill out an accident report. Since... (read more)
★★★★★
“Great Experience with Sixt LHR”
Written on: 20/02/2013
I'll start by saying I don't normally write reviews......I've tried pretty much all rental car companies in the UK - our company has a contract with National, but after being given a Meriva in poor condition with over 40k on the clock at Leeds Bradford, I decided to do my own thing on this trip. Sixt prices came back about the best, and also very clear as to what you paid to bring the excess down to zero (unlike some companies who do this at the time of rental...). I looked aroung the... (read more)
★★★★☆
“A company which does not sting you for damage you din't do”
Written on: 14/02/2013
We hired a car from Geneva airport French side having flown from the UK in an emergency due to the imminent death of a family member. The snowy conditions meant that the car was delivered to us late (quite stressful) and, as a result, we did not have time to double check it for scratches etc. We returned the car in exactly the same state as when we collected it and were therefore upset when we received a letter a few days later saying that the alloy wheel had been damaged. We really thought... (read more)
★☆☆☆☆
“Never again!!!!”
Written on: 06/02/2013
Still haven't heard back from the company after they kept my deposit for a almost invisible dent on the door. Perhaps that's how they make their money, hold on to people's deposits and charge for 'damage'. Ridiculous. Will NEVER hire with SIXT again!!!! (read more)
Gary Coughlan's Comment
Written on: 07/02/2013
Please send me some details, I will be happy to help.
My e-mail address is gary.coughlan@sixt.com
Gary - Sixt Customer Service Team
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Showing 21 - 30 of 670 Reviews
★★☆☆☆
“car rental Munich Airport”
Written on: 05/02/2013 by DougK
I booked a car online with SIxt in December for a fixed fee for munich airport and arranged everything as we were on a late flight.On arrival at the desk The man asked if we wanted extra insurnce,etc and we said NO!So he said sign the form and check your car and if OK go.We returned the car fine with no one from Sixt there.We later checked the credit card to find an extra 110 Euros on the bill for extra insurance!I"ve complained to no avail! This is the 2"nd time with Sixt, in 2010 I was... (read more)
★★★★★
“Fit for Purpose”
Written on: 30/01/2013
Vehicle was clean & ready to go! No problem driving to north of Italy and back, 40 hours each way from Newcastle, including overnight stop. Perfect size for the goods & chattels to be brought back to UK. Fuel economy was reasonable & nothing to dislike about the vehicle of the 'father & son' trip. (read more)
★☆☆☆☆
“THIS FIRM IS JUST A LEGAL SCAM”
Written on: 28/01/2013 by Mrsweeney (1 review written)
I hired a car with SIXT through the Internet with rentacar.com, from Belfast International Airport,which I had ask could i pick the car form there instead of city as I had changed flights. So they charged me £18 for that, for changing my destination . When I went to the desk the girl told me there was an excess of £1200 so I thought it was rite over the top, but said ok ,the girl ask me for a credit card, so I told her I had a visa debit card, she told me that I would halve to pay an... (read more)
★★★★★
“Brilliant...”
Written on: 28/01/2013 by MariaChilvers
Hi All. I would recomment using Sixt, they were so helpful to me during my recent rental from Dublin aiport and afterwards Gary Couglan based in UK and also Brian Murphy based in Dublin Office were amazing help, I had a small problem which both Gary and Brian helped with and stuck with me until the issue was resolved this is why I would recomment them other car rental compaines wouldn't be bothered and I've experienced this but Gary and Brian nothing was too much work, Sixt as a company were... (read more)
★☆☆☆☆
“pressure selling of unwanted, un-needed services/products ”
Written on: 24/01/2013 by jeanniew (2 reviews written)
we booked our car hire through Easycar and Sixt car hire were the supplier at Malaga Airport. we had all our documents from Easycar ready and waiting when we approached the Sixt desk at the airport, that was when the bullying pressure sale began... we showed the representative the documents confirming that we were covered for all the insurances but she was insistent that we pay more and buy cover that we already had.We were tired after a very early flight and were eager to get to our... (read more)
★★★★★
“Wonderful company”
Written on: 22/01/2013 by Pottermissy (2 reviews written)
I hired a car through sixt for the Christmas period(2012). Everything was perfect, from the car to customer service. I had been extremely apprehensive about leaving a deposit on pick up as I'd had (and am still having) problems with getting my deposit back from another car hire firm (car-hire-uk) NEVER EVER use!! (evidence of this scam is easily obtainable via google). Anyway, as soon as I got back home, I checked my bank and couldn't find any evidence of the deposit. So, adrenaline... (read more)
★☆☆☆☆
“Absolutely Appalling! ”
Written on: 22/01/2013
Sixt advertise cars that they do not have - and at prices they're not prepared to let you have them at anyway. You may have a confirmation number? It means nothing. I have used this company on three occasions and each time they failed to deliver, on two occasions leaving me without a car (despite having a confirmation number) and telling me I should just rent elsewhere. Most firms don't guarantee a specified model - Sixt don't guarantee a car at all form my experience. Do yourselves a... (read more)
Gary Coughlan's Comment
Written on: 22/01/2013
It is not correct that we confirm a price and then you can't have that price. Please send the details of your reservation to gary.coughlan@sixt.com I would like to check the facts.
I look forward to hearing from you and having the opportunity to offer an explanation.
Gary - Customer Service Team
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★☆☆☆☆
“Worst experience ever with a car rental”
Written on: 21/01/2013 by cmonteroz
First of all I want to say that Sixt's car rental at Miami Airport customer service is by far the worst one I've ever met in a rent a car. Their employees were rude, completely unpolite and unproffesional. I wish I had asked for their names. Second, I rented car where I was suppose to fit my three kids, my wife and I plus all of our luggae. And what happens? I get there and they tell me they have no more cars of that sort available. So they give me a convertible mustang where obviously we... (read more)
★★★★★
“Perfect experience”
Written on: 21/01/2013 by MJPJ253 (1 review written)
I booked at the Sixt Gatwick Centre and my experience was faultless. My family and I were picked up from the airport by a polite employee, the journey to the centre took 5 minutes, we were met by another very polite employee, the documents were ready and it took 5 minutes to finalize the transaction. And, on top of that, we were given an upgrade! Spotless, new car. On my return, the same efficency was on offer. When I am back on the UK, I will use Sixt. (read more)
★★★★★
“Did what is said on the Tin”
Written on: 21/01/2013 by PJMetcalf (1 review written)
Whilst slightly apprehensive about it being Airport Off Site, We were collected on time, got a Very New High Spec Car, had it on the return it with the same amount of fuel in it system, were collected from Airport on time with little delay. As I say it did what it said on the tin. Very Happy Peter Metcalf (read more)
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Showing 31 - 40 of 670 Reviews
★☆☆☆☆
“We were SCAMMED by Sixt! ”
Written on: 20/01/2013 by Jsentz (1 review written)
My husband and I rented a car in Rome. Upon arrival we were given the keys to our car and told where our car was parked. We proceeded to the car without any of the four clerks coming to the car with us. We stood around for 15 minutes trying to figure out how to adjust the front seat and finally had to find a clerk that would actually help us but he still didn't go over the car with us. After leaving the airport and arriving at our destination we noticed minor damage done to the front... (read more)
★☆☆☆☆
“Unethical, unconscionable and unprofessional.”
Written on: 19/01/2013 by IanComynsSydneyAustralia (1 review written)
My partner and I hired a VW Golf (not our first choice) from SIXT in Madeira at Christmas. After just more than one day the vehicle suffered a mechanical break down. SIXT dispatched a tow truck and a taxi to collect both us and the vehicle. Before long we were in Sixt's office in Funchal where we completed some paperwork and collected a replacement vehicle, which we had for another five days without incident. When the replacement vehicle was returned to the airport we were told that there... (read more)
Millionmiles's Response to IanComynsSydneyAustralia's Review
Written on: 24/01/2013
Good advice ! BEWARE RENTING FROM SIXT! I Rented from them last September at Munich airport, Germany. They told me, AMEX gold card insurance would not be accepted, unless I had a hard copy of the policy with me. They sold me their "full coverage" insurance at double the rental rate. They handed me keys to a "ford focus"! Fine car. The day before my return flight to NY, I refueled the car with gasoline ! It started to sputter so I stopped. BIG SURPRISE, it was a diesel, no label on the fuel cap, no description on the contract, no warning from the counter clerk. I Had no clue focus came with a diesel engine, as they are unobtainable in the US! At 7 pm their offices were closed. So, I called the "pannenhilfe" (accident help) number in the glove box. I was told by a very rude woman that I was stupid and I'm on my own getting another car back to Munich early the next morning. Upon my return to NY, I immediately called my credit card, gave them all the info, and filed a claim with them.
NOW THE BEST; After several emails, reports and calls back and forth from the US, SIXT told me, I'm 100% responsible for all repair, towing and rental loss expenses, due to my negligence. I should have read the owners manual and registration papers in the glove box. The total was almost 1000 Euro (seems to be their favorite number) I should add that my credit card carrier, American Express, was fabulous in dealing with them, on my behalf.
NO ACCEPTANCE OF ANY LIABILITY ON THEIR PART!
Another trick; online adds. Summer of 2011, We reserved their "special", a BMW 1 in Copenhagen for 2 weeks! The puzzled clerk looked at me and said "we don't have that car in our Danish fleet, but we can give you a Toyota." The old "bait and switch" routine. All the other companies are better than them !
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Iancomynssydneyaustralia's reply to Millionmiles's Comment
Written on: 25/01/2013
They have since e-mailed an invoice showing that we were indeed charged for repairing the clutch plus a refuelling charge for a vehicle that had broken down! I hope that our credit card provided is as successful as yours.
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★☆☆☆☆
“Hired a 5 seat VW polo in Geneva which would have been...”
Written on: 10/01/2013 by edjr (2 reviews written)
Hired a 5 seat VW polo in Geneva which would have been adequate for my family's needs but was informed that I'd been "upgraded" to a mini. As a Mini is a 4 seat car I found this unsatisfactory. I was told that I could "upgrade" again for an extra £250... Unfortunately I had no choice. Also beware of the mandatory local winterisation fee if you book with rentalcars.com. (read more)
Gary Coughlan's Response to edjr's Review
Written on: 11/01/2013
I am sorry that you were unhappy with the vehicle offered. Please can you send me the reservation details to gary.coughlan@sixt.com
I will be happy to take a look and agree that you should not have to pay more if the reserved vehicle was not available.
Gary - Customer Service Team
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Gary Coughlan's Response to edjr's Review
Written on: 21/01/2013
Dear Ed,
I think I can see the misunderstanding. The rentalcars.com website refers to several categories as "mini" This is a category description, not a vehicle model description.
The vehicle offered was a model "Mini" which does have 5 seats. This is actually a significant upgrade on the vehicle booked and affords no less room than a Polo. I am sorry, but the branch did offer a vehicle that was within the group booked.
Please let me know if I can offer any further help.
Best regards, Gary
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Edjr's reply to Gary Coughlan's Comment
Written on: 21/01/2013
There is no confusion. I was offered a Mini Cooper which although in a higher class has only 4 seats. I refer you to Sixt's fleet pages.
Select Sweden and you see a mini cooper in class EDMR (4 people, 0 bags, 2 small bags)
Select Geneva you see a polo in class ECMR (5 people, 1 bag, 1 small bag)
How is this the same capacity car as I booked?
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★☆☆☆☆
“Crooks”
Written on: 08/01/2013
Billed for two reservations on the same day. One was inadvertently done online and they never cancelled. Billed me for both and offered no refund. They are crooks. How do I pick up two cars on the same day? (read more)
Gary Coughlan's Comment
Written on: 09/01/2013
Please send me the details. I will be more than happy to look into this for you. My e-mail address is gary.coughlan@sixt.com
I look forward to hearing from you.
Gary
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Gary Coughlan's Comment
Written on: 15/01/2013
Thank you for sending the details to me, below is a copy of the apology e-mailed to you from our U.S Customer Service Team:
Dear Mr. Willers,
Hope all is well.
Thank you for taking the time to e-mail us with your constructive feedback.
More importantly I would like to personally apologize for the inconveniences you experienced while contacting our customer service department.
Our department currently oversees all interactions between Sixt Rent A Car and its customers within the United States. Our goal is to provide our customers with direct point of contact and investigate inquires concerning their rentals that were processed within the USA Sixt Rent A Car. We strive to provide our customers with the utmost professional and easy-going renting experience at all our rental locations worldwide.
We understand that instances such as this are inconvenient, and members of our senior management have been made aware of this occurrence and the extreme difficulty it caused you.
You are absolutely right to expect a high standard of service from Sixt. Please let us convince you that this is normally the case next time you hire a car. We are happy to accept your information in order to improve our customer service.
Upon further review of your inquiry, I would like to inform you that I have refunded your pre-paid reservation in full and you should expect the credit to be placed back onto your account within a few business days.
However, I understand that instances such as these are inconvenient and I am pleased to inform you that I have placed a request order for a credit voucher in the amount of $25.00 USD to be sent to your address, so that you may use towards a future rental with us.
Based on our customers comments, they look for us to give them a pleasant, seamless and quick rental experience.
Again I apologize that in your case we failed to meet your expectations as a customer.
We would be pleased if in the future you choose to give us another opportunity and rent with us.
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★☆☆☆☆
“dishonest and shark salesmen”
Written on: 03/01/2013
watch out for the salesmen they are sharks salesman filled the car up with more fuel than i needed and then charged me for a full tank even though i only used 1/2 a tank will never use again (read more)
Gary Coughlan's Comment
Written on: 09/01/2013
I will be happy to check the details if you would be kind enough to forward the details to me. I will be happy to correct a mistake if we made one.
My e-mail address is gary.coughlan@sixt.com
Thanks, Gary
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★★★★★
“Great customer service and cars”
Written on: 03/01/2013 by Jancker (1 review written)
I started off using Europcar, then I moved to Avis and now I am with Sixt. The problem with Europcar as that I never felt I was valued as a returning customer. In Avis, I always had to call customer service to receive my invoice copy, I recently was charge two fines without being advised (thankfully I checked my credit card statement) and the cars they gave me always had well beyond 40,000km on the clock. So I figured, there must be something better out there and I tried Sixt. I signed up... (read more)
★★★★★
“Excellent Customer Service”
Written on: 02/01/2013 by MirkoT (1 review written)
Highly recommend. Unlike usual generic answers from other rental agencies customer services, response from SIXT Customer Service was fast, transparent and addressed all the issues (status match, company contract, upcoming reservation) I had: they did not just matched my status with another agency, but upgraded it; provided connection info between myself and SIXT business rental representatives, explaining my situation regarding my company`s rental; and took care of previously made... (read more)
★☆☆☆☆
“Dishonest”
Written on: 24/12/2012
The company added a roadside assistance charge of $15.00 without asking if I needed the service. This was the first and last time I used SIXT. (read more)
★☆☆☆☆
“Sixt hostile and unjustified customer service”
Written on: 18/12/2012 by DudiGura (1 review written)
We experienced a horrible and very unfriendly customer service from Sixt Germany. Last Summer we rented a car from Sixt in Cologne, Germany for my family that came over from Israel. The car was rented from the 17 of July 2012, reservation number 4238575953. When picking up the car, the troubles with Sixt service started: The car was reserved at 5 AM. Since it was before the opening time of the customer service desk, we paid extra for pickup the keys at the fast key pickup. Sixt customer... (read more)
★☆☆☆☆
“NEVER USE SIXT!”
Written on: 17/12/2012
So basically I needed to rent a car as I was going away. I pre booked 4 months in advance and pre paid. I selected the BMX 3 SERIES, MERCEDES C CLASS AND AUDI A4 group. Before making the order I telephoned them to say I would prefer the audi a4 and they said that wouldn't be a problem. I rang again a week before they said it was still fine. I rang the day before and they said the branch would call me before 7 to let me know they've got me the car. I didn't recieve a call back! The next date... (read more)
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Headpin's Comment
Written on: 30/04/2013
You should have asked yourself why they were offering an Astra at that rental station if it was not powerful enough nor fit for purpose for use on the island. These are car rental companies whose agents are always looking for a quick $. You must do your homework before booking and certainly before collecting your rental vehicle. Hopefully next time you'll be aware of these tricks of the trade?