Europcar Reviews

★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Europcar Van Hire”

Written on: 25/06/2016 by Jerimiaht28 (1 review written)

On Friday 24 June I booked a van to collect today, 25 June , went to Europcar Oxford to collect the van, Young trainee asked for my name ,could not find it on her screen , asked for booking reference number ,I gave her the number , then I heard her whispering that she doesn't have the right van but she will do something about it,then she asked for my driving Licence started typing in and after a while said that she can not trace my address printed on the driving licence !! then she asked me… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 25/06/2016

I booked a Fiat 500 through Easyjet who use Europcar as a partner for holiday and flight bookings. The flight and car were booked in February 2016 for a holiday to Pompeii in late June 2016. After 13 hours of travelling I arrived at the Europcar office at Capodochino airport in Naples at 1am. The woman behind the desk greeted us with the words "Finally! I want to go home" We showed her our documentation for the Fiat 500 we had specifically requested but she quickly retorted that she had… Read Full Review

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★★★★★

“Speak as you find”

Written on: 22/06/2016 by Kasong282 (1 review written)

I booked online the smallest car possible, a small Fiat,for 3 day hire from the Bath branch. I arrived half an hour early to find several others collecting and returning cars. Both the girls behind the desk were extremely polite,helpful and very patient especially with 2 ladies who were not sure about several aspects of the hire due to limited English on their part . It naturally took longer than it took for my paper work to be completed so I did have a little wait but no fault of Europcar. I… Read Full Review

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★☆☆☆☆

“Bad service could have lost new job”

Written on: 22/06/2016 by BriceWhite235 (1 review written)

I rang this company and booked a car over the phone.The young girl went through all the info and gave me a price what i was happy with. She asked why i needed the car to which i said i am starting a new job and need to collect my company car from Leeds. She asked if we were flying into stansted or do we live local. I replied live just down the road in Dunmow. She advised me i needed to bring proof of ID, and said a drivers licence and passport would do. So the next day up to EuRopcar stansted… Read Full Review

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★☆☆☆☆

“poor services for customer care”

Written on: 15/06/2016 by wzKelleher1994 (1 review written)

I hired the rental car at Victoria station and drive to Manchester city. After I got home I receive a London Congestion Charging Penalty notice. As a rental car company and the car is in the congestion zone the company should registered it for the congestion charge. The worse thing that service personal did not mention anything regarding the new regulation. When I call the customer service, the customer service does not provide any solution at all. I guess this is what about high price buying… Read Full Review

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★☆☆☆☆

“Over 1 hour to be served”

Written on: 12/06/2016 by Atnu92 (2 reviews written)

Made a booking through the Ryanair website for car hire from London Stansted. Collection on 10th June and return on 12th June. After waiting an hour to be served I asked the people waiting around me how long they had been waiting. 11 people said over an hour. One poor group had been waiting just under 2 hours. He didn't know that there was a delay and then said the delay was because an earlier customer had problems with their bank card. Clearly making it up as he went along. Finally got… Read Full Review

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★☆☆☆☆

“Rude and take money out of your account.”

Written on: 09/06/2016 by yorkpaul91 (2 reviews written)

European at Nantes airport are terrible. The staff are so rude. I bought a tank of petrol up front and took the car back half empty so they charged me for the petrol. When I contacted them they said it would take up to 2 weeks to return the money and I did not receive an apology… Read Full Review

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★☆☆☆☆

“Transaction fees on deposits”

Written on: 31/05/2016 by RicardoMaloney116 (1 review written)

Europcar experience, Absolutely dire, avoid. My experience with Europcar (Larnaca Airport) Cyprus. Ended up with the wrong car. Booked a Ford Fiesta, ended up with a rubbish Kia. Beware of the deposit scheme. They will ask for 500 euros on your card as a refundable deposit. The problem is that they keep the transaction fees so you end up with less than 500 euros returned to your card even if you return the car exactly as you found it… Read Full Review

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★☆☆☆☆

“Poor Customer Service and Overcharge Issue”

Written on: 29/05/2016 by Jenkinslt4 (1 review written)

I rented the car in Italy from Milan on 5/17/2016 and returned it in Rome on 5/18/2016. I picked the car from an indoor garage at the Airport. And I bought the medium damage and collision insurance. I did not or could not see any damage other than described on the invoice and I had never hit anything at all, and I parked the car inside the private lot of my friend's place. First, it took me almost 3 hours to find the place where I could return the car. It only said the name of the train station… Read Full Review

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★☆☆☆☆

“Biggest rip off artists in the country”

Written on: 12/05/2016 by MayaAshby (1 review written)

MY SON HIRED A CAR FROM HEATHROW AIRPORT WHICH HE BOOKED ONLINE. hE EXPECTED TO BE CHARGED £15.00 PER DAY FOR THE ONE WEEK RENTAL. WHEN HE COLLECTED THE CAR,THE BOOKING CLERK SAID HE WOULD NOT BE INSURED UNLESS HE PAID AN ADDITIONAL £20.00 A DAY TO AVOID PAYING FOR ANY DAMAGE WHICH COULD HAPPEN. HE HAD NOT BEEN TOLD ABOUT THIS ON THE WEBSITE AND PROTESTED, HOWEVER HE WAS LEFT NO ALTERNATIVE AND HAD TO PAY THE HUGELY INFLATED PRICE. THE ACTUAL HIRE CAR DID THE JOB OK… Read Full Review

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★☆☆☆☆

“Worst experience ”

Written on: 07/05/2016 by griffinweblin (1 review written)

Europcar was a deal with Easyjet that I decided to take for £109. I go to Spain several times a year and hire a car and this was my first experience of this company. The insurance was either basic (nothing much) or 20 euros or 27 euros per day. For a ten day trip - this was expensive and I decided not to take the insurance. On returning the car - the man 'found' a dent on the bonnet. The charge was almost 400 euros. Total cost with tax and fuel f0r ten days 481 euros PLUS the £109… Read Full Review

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★★★★★

“First class service at Marrakech airport”

Written on: 05/05/2016 by frimp (1 review written)

I couldn't fault Europcar at Marrakech airport. The staff were friendly, helpful and polite. The price was good, the car was very reliable and it was what I had asked for. I was never pressured into taking extra insurance. I had to put down a large deposit but it was returned straight away once I had returned the car in the same condition, with a full tank of fuel. I would definitely use this company again. … Read Full Review

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★☆☆☆☆

“Billed me for the package that I clearly declined”

Written on: 03/05/2016

They always tried to sell me some insurance package which is ridiculously overpriced. I insured myself against everything elsewhere and so did not need any extras (such as reduced excess, windscreen or tyres protection cover or total "peace of mind" cover, roadside assistance etc). Once I clearly declined the offer of one of such packages just to find out later that I apparently was billed extra £32 AFTER the hire has been already completed. I must have been distracted (may be on purpose?)… Read Full Review

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★☆☆☆☆

“Booked on line attractive rates, upon collection the...”

Written on: 03/05/2016 by MH1958 (1 review written)

Booked on line attractive rates, upon collection the price went 5 times! Basically the online booking is a "catch" never book with Europcar in Edinburgh! The company policy is steeling; hence staff are trained on how to rip people off, certainly not a decent trusted organization. I wouldn't recommend nor rent a car from Europcar ever in my entire life. Complainte to duty manager at Edinburgh airport, she was apologetic BUT no solution. To conclude Europcar is a chatting company, not straight… Read Full Review

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★★☆☆☆

“Breakdown assistance charge”

Written on: 02/05/2016 by Hortonox286 (1 review written)

I try and avoid this company. In the last 4 hirings, I was supplied with a car with only half a tank of fuel (while the policy was full to full) I have been charged in Inverness, Scotland for returning the car to a different location (which I did not), then in Cannes in February, I was charged for 2 extra drivers when there was only one, then in Cannes last week I arrived to be told that breakdown assistance was not included. The extra charge I was quoted did not include tax. I hired the car… Read Full Review

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★☆☆☆☆

“The very worst car hire company I have ever ever dealt...”

Written on: 01/05/2016 by DrChip (1 review written)

We had a terrible experience with Europe-cars, We have been travailing for many years in many countries and have always use other rental companies and never ever had problem. Europe-cars in Toulouse have to be the rudest most incompetent car rental people in the world. Booked car for a certain pickup time told to come back in four to five hours with "your car maybe ready then, se are busy!". Then told we could not have the car we wanted. Then told we had to have full insurance as we were hiring… Read Full Review

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★☆☆☆☆

“disgusting rip off. do not use”

Written on: 12/04/2016 by donotusealicante (1 review written)

we got home to see an extra 400 pound had been taken off our account and there was absolutely nothing we could do about it, they claimed the car had been damaged in some way yet there was absolutely no damage whatsoever and the man that inspected the car confirmed that there was no damage,yet we still got charged. absolutely fuming and would never suggest this place to anybody. DO NOT GO HERE… Read Full Review

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★☆☆☆☆

“Europcar is the terrible”

Written on: 04/04/2016 by gary7 (1 review written)

In the last several years Europcar became very unreliable company. On business trip to Frankfurt I booked with them Audi A5, four seats. When three of us came in the airport pick up the car they gave us BMW Z4, two seat convertible. On my question “how can we fit three people in the car? They said: “we can provide you with the class of car you have ordered or “similar”. And guy told me: “if you don’t want BMW Z4 I can cancel your reservation”. They screwed up and didn’t really… Read Full Review

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★☆☆☆☆

“Shocking!!!”

Written on: 20/03/2016 by JonathanJohnston41 (1 review written)

Absolutely terrible service, never every agin, the whole payment process is horrendous and they were really rude. I would never hire a car from them!!… Read Full Review

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★☆☆☆☆

“Sharks”

Written on: 02/03/2016 by Brenda21Brenda (1 review written)

Returned car to car park the attendant checked it over and said everything was OK and did I have any complaints about the car. Next thing they took £75 plus admin for a scuff on the wheel capwhich wasn't there when it was checked. I challenged them and was told verbal conversations are not taken into account, I even described the attendant but made no difference. If you don't want to swim with sharks avoid Europcar at all costs… Read Full Review

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