Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Beware of Edinburgh Airport Office!”

Written on: 26/07/2014 by adBuckley96 (1 review written)

To keep it short, the Edinburgh Airport branch has provided the worst car rental experience of my life. My wife, baby daughter, and I rented a car for five days during our recent visit to Scotland. The problems began when the lady who helped us upgrade to a larger car to accommodate the baby and luggage was unable to understand that Europcar had pre-charged us for six days and couldn't help us rectify the discrepancy. I'm assuming she was a new hire and is still undergoing training… Read Full Review

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★☆☆☆☆

“unsafe damaged car seat”

Written on: 24/07/2014 by AnnaWe (1 review written)

We booked a car with car seat. The car was fine but the seat was damaged and old and hadn't been fixed to the car. The staff was "not allowed" to help and we didn't get an instruction manual either. The stickers on the seat which sometimes give you enough clues were completely peeled off. The seat was a safety hazard for our child. The customer service responded to my complaint that the staff really isn't allowed to help and closed the case without an apology or refund. I will never book… Read Full Review

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★☆☆☆☆

“Stay away!!!!”

Written on: 21/07/2014 by Aria473 (1 review written)

We had an incident with the rented car. We provided Europar all the informations About the driver that left the accident. They assured us everything will be solved with the insurance company. Surprise! ...the next day we arrived home 667€ were charged from the credit card for the damages! Stay away from Europcar! Thiefs!… Read Full Review

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★☆☆☆☆

“avoid !!”

Written on: 20/07/2014

Europcar Lisbon Airport: Cues of well over one hour every day in July. At least 15 minutes for each hire because of interminable explanations of nonsense that should have been explained earlier by email with the booking. An obligatory 90€ charge for a full petrol tank when the advertising screen right there was saying it was optional. If you don't take their excess Insurance then you have no Europcar assistance in case of an accident, even if it wasn't your fault. Forget it !!!!!… Read Full Review

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★☆☆☆☆

“Avoid eurohire”

Written on: 15/07/2014

Hired van from Edinburgh sighthill.fully filled fuel returned.few days later they charged extra on my credit card.I phoned for explanation of charges but no satisfactory answer.I was told manager will contact me,but he has not.emailed customer services and recieved reply saying its over policy to charge for 3 liter fuel.(Hidden policy)I will not use or recommend Eurohire again… Read Full Review

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★★☆☆☆

“Europcar Kennington”

Written on: 11/07/2014 by Maldonado1993 (1 review written)

I changed the time of my hire to one hour earlier and got confirmation over the phone. I arrived at the place and the car wasn't ready. The alternative car they offered wasn't great, but they offered me an upgrade for £30 extra a day. It was only when I got my credit card receipt that I realised they meant £30 BEFORE VAT. It didn't make a huge difference but adds up each day. I decided to complain but got pretty short shrift from Europcar. Basically, it is a budget place with little… Read Full Review

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★☆☆☆☆

“Europcar Amsterdam Schipol airport”

Written on: 10/07/2014 by Kiwitravellers (1 review written)

Helpful staff member checked us out with the car and said that any changes we wanted to make....just call or email. Wrong!! We emailed with one weeks notice saying we wanted to bring the car back one day early as we couldnt get a flight out the day the car was hired until. No way was the reply. You booked on line so you cant get a refund. If we had asked to extend for a day....do you think it would have been a problem taking our money!! And on return, not even a days refund for the GPS. Bet it… Read Full Review

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★☆☆☆☆

“Santorini Airport Italy”

Written on: 09/07/2014 by Mead345 (1 review written)

When renting, one of the two Georges rushes you around that car, hands you the keys, and you're off. Later, when returning the car, the "boss", or supervisor slowly checks every detail of the car. They dinged us for the cost of a rear windshield wiper, which they claimed was missing. Said, it must have been stolen, so you the renter are responsible. We know for a fact, that this did not happen, and are 99% certain a rear wiper was never on the car to begin with. But, without proof, you have no… Read Full Review

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★☆☆☆☆

“Excess Insurance”

Written on: 08/07/2014 by richwilko8796 (1 review written)

I hired a car from Europcar through CarTrawler for my trip in Ireland. I picked the car up in Dublin, when I was going through the booking procedure, I was charged £250 which I thought was the security deposit, however this was for excess insurance. I was not told this was for the excess insurance, therefore please be aware Europcar try and cover this up and charge you extra money for excess insurance. I have been ripped off by this company, STAY AWAY… Read Full Review

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★☆☆☆☆

“Overseas Visitors Beware of Online Offers ”

Written on: 08/07/2014 by GeraldCaldwell (1 review written)

Do not book online the offers they advertise do not exist. .Arrived at Manchester Airport to find no car in the category I had booked well in advance. Offered a 7 seater people mover for 2 retired pensioners in a more expensive category. I was told no other cars available, this was the only vehicle they had left in any catergory. Declined people mover and then miraculously they find a car in a cheaper category than I had booked. The price on the agreement was slightly less then agreed booking… Read Full Review

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★☆☆☆☆

“Fail in Australia”

Written on: 08/07/2014 by AnnaVWB (1 review written)

I made a booking through their central booking number to pick up a car this morning. When making a booking I was asked to confirm that I've held a license for at least a year and that I was over 25 years of age. I went to pick up the car this morning in Alexandria, NSW and was informed that I couldn't book a car on a provisional 2 license. I explained that this was not communicated to me over the phone and their representative in Alexandria rudely told me to ring the central number and speak to… Read Full Review

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★☆☆☆☆

“they have taken the money without a car!!!”

Written on: 06/07/2014 by jwZiegler132 (1 review written)

Poor service! I have booked a car on 23.06.14 but the car wasn't available, you didn't have any cars in your stock on that day and nobody didn't let me know about this. I have spoken with a lady from Warrington office and she said that she will cancel the order because of that (nobody didn't care that you should ring me and let them know that if you haven't got a car in your stock!) I have asked to cancel my order in. The order hasn't been cancelled for some reason! I've rung 2 days after when… Read Full Review

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★☆☆☆☆

“Foreigner's Beware”

Written on: 06/07/2014 by Aguirregy166 (1 review written)

I rented through an affiliate of Europcar, Alamo, this spring [2014]. We picked up in Edinburgh and returned in Glasgow. We took pictures of the car and all the rest. No problems. Car was good, clean, etc., However, as soon as we got home I checked my bank account. I noticed a charge from Europcar [not Alamo, like the first charge] for nearly double the original! I called and then emailed Alamo to try to get an explanation. Nobody there knew why Europcar charged me. I tried to call Europcar… Read Full Review

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★☆☆☆☆

“Terrible service and inaccurate internet booking”

Written on: 05/07/2014 by RebeccaShoemaker178 (1 review written)

I'm glad I called before pick up or I would have had my pockets picked and likely been royally hosed! I had booked a rental online and the day of pick up I called to confirm everything. I thought I was gettin the best available pricing just to find that they wanted another 35 euro to "delivery" to the pick up location. Nothing was listed and there was no mention of this fee when booking. When I resisted it took me 7 call to finally cancel the booking. I was hung up on 4 times, transferred… Read Full Review

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★☆☆☆☆

“Bad business ethics”

Written on: 03/07/2014 by 81Morse (1 review written)

When hiring from europecar they should be very clear about how to return a car to the centre of a city and point out one way systems. They also should give the correct address and postcode. We spent an hour trying to find the entrance to Bilbao station. Also we were not told that there are no petrol stations in this city, and then they charge an exorbitant refilling charge. And finally, what is the point in complainting when you arrive frazzled and are charged a lot on top of the price… Read Full Review

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★☆☆☆☆

“Surprise charges on credit card”

Written on: 02/07/2014 by jdPage214 (1 review written)

Stay away from this company. Rented a car from Edinburgh to Inverness for a day. When I returned the car at the airport, the attendant confirmed that everything was in order and that no issues with the car or return. When we came back from the holidays, I realised that they have charged additional £89 without any invoice/billing/explanation.  I should have read the reviews of other people. The fine print gives them the right to charge whatever they want as soon as you turn your back after… Read Full Review

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★☆☆☆☆

“Europcar France”

Written on: 02/07/2014

Have you delayed flight? That is your problem. You pay us 75 euro for pick up later. Welcome in France - your Europcar. You do not use this company - it is dangerous for your soothe !!!!!… Read Full Review

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★☆☆☆☆

“Europcar France”

Written on: 02/07/2014

Have you delayed flight? That is your problem. You pay us 75 euro for pick up later. Welcome in France - your Europcar. You do not use this company - it is dangerous for your soothe !!!!!… Read Full Review

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★☆☆☆☆

“Sharp business practice or a scam?”

Written on: 01/07/2014 by ttPalmer88 (1 review written)

Just got an invoice for 3 days hire last week from Stansted, on top of the hire charge was a damage excess and a fuel charge. Prior to taking the vehicle I was given a small vehicle condition slip and told that there was no damage to the car. I carefully went over the car and found some damage and got the reluctant attendant to note the damage and sign my slip of paper. On returning the vehicle before 0500 I knew there would be no staff and just a key drop off box - I was also aware that… Read Full Review

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★★★★☆

“Ok renting”

Written on: 30/06/2014 by gbRussell219 (1 review written)

I was renting one way in UK, starting at Edinburgh airport and ending in Manchester airport. When i booked it online and got voucher that sayd Alamo/Europcar i read reviews and was a bit scared. But for me everything went well, they did offer me a bigger car when i arrived and I excepted it ( so its my own fault that i payed them a bit more :)) I did take 0 excess insurance because it was my first time driving "wrong side". We got a almost new Astra, that had only 300 miles and we did drive… Read Full Review

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