Europcar Reviews
Latest Reviews
★☆☆☆☆
Written on: 24/05/2012
“Europcar Pre-existing Damage Fraud ”
Never, never, never use this company! Unfortunately only found out about their practise of assuring customers any small marks on the vehicle are nothing to worry about, pointing out a single small damage (Noted as 10mm to 200mm) to put you off the scent thinking they have noted every little mark. NOT SO! We recently rented an Audi A4 from Hobart airport. The small scrape was noted as front left bumper - We were told that any small marks were nothing to worry about - "Anything under the size of a...
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★☆☆☆☆
Written on: 21/05/2012
“Daylight theft”
I made an online booking to hire the car. When I went to pick up the car, They told me they could not rent me the car because I lived at my address for less than 12 months and that my card would not be charged. However, my card was still charged. I asked for a refund. I was told it was not Europcar fault. They would offer me a refund but also applies a cancellation fee of £45. It is just daylight robbery. Do not rent from them....
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★★★☆☆
Written on: 16/05/2012
“hire in portugal”
First the vehicle was first class and up to expectation.My only complaint was that dispite haveing documents to confirm that payment had been payed in full,I told that I had an agreement to pay for a full tank of fuel total 135 euro.I no option but to pay,but I did protest strongly.On return of the vehicle I still felt that this payment was a rip off.I argued my point in the office,and was finaly charged 89 euro which was still more than the 4-10ths of a tank that I used.In the past I received the...
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★☆☆☆☆
Written on: 15/05/2012
“Europcar Salisbury UK”
Reserved a car for forthcoming vacation in England. They asked us to pre-pay the total amount. It was promptly charged to the credit card. Called later to add a Navigation system. But wait...."you will have to cancel your car and make a fresh booking!". To simply add a GPS rental????? Then as the story unfolded.....the prior charge about $350 US will not be credited for 11 days (even though the booking was)! The actual rental experience will be in 2 months! Why is it necessary to pre-pay one booking...
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★☆☆☆☆
Written on: 01/05/2012
“Perth, WA - Unhelpful and Rude Staff”
We hired a car from Europcar in Perth, WA, Australia. Never again! Watch for all the extras they load on to you. If you have problems with them, they do not want to know or help. The staff do not care and are actually plain stupid and clearly not trained in customer service. Spoilt an otherwise lovely trip to WA...
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★☆☆☆☆
Written on: 30/04/2012
“never again!!!!!!!”
stung for £77.00 for refueling a fiat panda which still had a half tank at drop off.what a rip off!!will never again use this company,first and last time! plenty of better companies out there.would i recommend?? not a chance....
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★★☆☆☆
Written on: 30/04/2012
“Stung by hidden fee”
We hired our car using the internet. Whilst happy with the car I was given I was very disappointed with the additional airport fee. Yes of course, it was written that way in the contract but who expects to be nailed an extra 25% to pick up from the airport? I could have taken a cab to another venue for less than $20 had I known the fee. Thanks for the sneaky honesty Europcar, never again will I use your service. Cheats....
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★☆☆☆☆
Written on: 26/04/2012
“Shocking - Never again! ”
Hired the car from Schipol in Holland, they took 600 euro off me which they still have not returned a week later! Charged me 100 euro for 1/4 of a tank of fuel in a mercedes A class???????????? I have phoned both the UK office and the one in the airport and just get passed from pillar to post with no one able to explain why my deposit has not been returned. I have hired cars all over the world and have never had to leave such a large deposit! I will NEVER make the mistake of using this two bit rip...
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★☆☆☆☆
Written on: 26/04/2012
“Don't even consider these rip-off merchants”
I hired a Vauxhall Meriva on the 17th April from the Sheffield rental station for 2 days as my car had broken down and I needed transport to get to work and take my kids to school. I contacted Europcar for a quote and was happy with £52 for the 2 days. I arranged for the car to be dropped off at my home address at 6pm on Tuesday the 17th and to be collected on Thursday the 19th at 6pm – perfect. In the 2 days I drove around 30 odd miles and then filled the tank up (to above the full level) before...
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★★★★★
Written on: 26/04/2012
“Great service and great car”
We rented our car through the rental broker AutoEurope for pickup at Schiphol, Amsterdam, the Netherlands. We ordered a wagon and were promised a Volvo V50 wagon or similar. After reading a number of reviews about Europcar I was very leery about what we would get. We arrived at the rental counter in the airport and were greeted by a very nice young lady. We did the paperwork and were directed to the garage where the car was waiting. Another really nice employee greeted us and we asked if he thought...
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Showing 1 - 10 of 389 Reviews
★☆☆☆☆
Written on: 25/04/2012
“Ruined our Holiday”
The staff were excellent when we picked up the car at Hobart, Tasmania. They advised us to go over the car to check for scratches - which of course we did. When I returned to the counter and advised of several scratches on the car they said I didn't have to be annul however I made them note them down just in case. We used the car for 2 weeks on bitumen roads only and as we are very careful with our own cars treated this with with even more respect than our own cars. Upon returning the car when I...
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★★☆☆☆
Written on: 18/04/2012
“LARNACA would not use again”
The staff are very friendly on arrival but as soon as you have a problem don't cross them, they're dreadful & very unhelpful. The cars are very basic indeed,we were allocated a Kia Piccanto which had nearly 60,000 miles on the clock, when we started to pick up problems with it a day into the hire we were told that the car was given to us in "pristine condition" & if there were any problems we would have to sort them out or pay the 350 Euro excess! I would not use Europcar again. ...
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★★★★★
Written on: 17/04/2012
“Great Service from Nottingham Branch”
Booked a small car over the phone for a 2 day hire. Got a great deal on price and it included delivery and pick up of the car - which is great for me, as I have a little girl. The man on the phone was helpful and friendly and didn't pressure me to buy any extra insurance - so just had the standard CDW. The branch phoned me on the delivery day to let me know the car was coming early and to check I was in. Unfortunately I missed the call and was in the shower when it arrived. The delivery man kindly...
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★☆☆☆☆
Written on: 16/04/2012
“Muscat Shocker”
Had a shocker with this company at Muscat Int Airport. Despite pre-booked and paid via rentalcars.com, was kept waiting almost 2 hrs for car, along with 5 other prebooked arrivals. What we got in the end was clapped out, and heavily scarred Nissan Tida. Felt like refusing it but had waited so long we just were glad to get away. The worst service ever at any airport car hire terminal. Do no use Eurpocar at Muscat!!...
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★☆☆☆☆
Written on: 16/04/2012
“Just Awful”
The same as most other reviews here. 94 Euros charged for a not quite full tank of fuel in the most basic Fiat Panda. Pressure-selling of all sorts of extra insurances at the pick-up desk. Queueing for about an hour at said desk. 20 min walk to car with very poor instructions on how to find it. Nothing at all to recommend Europcar. Avoid at all costs....
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★☆☆☆☆
Written on: 11/04/2012
“Eu-Rip-off ”
Where to start...... I chose Europcar due to their competitive pricing - to be collected and returned at Kerry Airport. I booked it under my husband's name and he was to be the sole driver. On arrival at Kerry we were told to pay for the CDW excess cover (not asked if we wanted it!). When we said 'no' we were told we would have to pay a deposit of 1200euro which would be refunded on safe return of the car. We have hired many cars, in various countries, from various companies and have NEVER come...
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★☆☆☆☆
Written on: 10/04/2012
“Incompetent Europcar”
I have had to have a hire care due to a car accident that wasn't my fault, this has been arranged through my car insurance company (unfortunately from Europcar). The insurance company explained to me that I needed to pay a £70 deposit for fuel which I will get back on returning the car with a full tank of fuel. The day after handing over my card details I checked my bank balance and could see that it wasn't right, on phoning my bank they told me that Europcar had taken this amount 4 times and refunded...
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★☆☆☆☆
Written on: 08/04/2012
“Europcar Rip-Off”
After struggling with thier website i called their office at Heathrow. I wanted a meet and greet service for my arrival at Terminal 5. Their representative recommended their 'Arrive and Drive' service at an extra cost of £20.00. I had been guaranteed i would be met at T5, with nothing more needed than a signature and i would be on my way. THIS IS NOT TRUE.......THERE WAS NO MEET AND GREET!! After 30 minutes of calling various numbers i finally tracked down a man in a Europcar Kiosk that sits outside...
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★☆☆☆☆
Written on: 06/04/2012
“Awful expeerience, not over yet!”
The wait to get a car was awful because they had a new system and the operator did not know how to use it, it took over an hour from start to driving off. I returned the car fully fuelled and I am still waiting for my refund which at 105 Euros is not a small amount of money. Once again they blame the new system but this is still ongoing and nobody is responding to them. I would strongly advise people to avoid Europcar at all costs....
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★☆☆☆☆
Written on: 27/03/2012
“AUSTRALIAN EUROP CAR RENTAL RIP OFF !!”
We'll NEVER rent a car with Europcar again. One star is even too much!!Because of the large group we travelled with, we needed 3 cars at 3 different times. Twice at the Sydney Australian airport, once at the airport in Hobart Tasmania. Each time we had them for a week, so it's not that they didn't make money of us. At all the airport rentals we had money taken off our credit cards when we returned the vehicles. They found damage that we so to speak had put on the cars. Their practise is, if you...
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Showing 11 - 20 of 389 Reviews
★☆☆☆☆
Written on: 22/03/2012
“Lack of customer service.”
I rented a car from Europcar in Melbourne, Australia. After a small accident, I was told to wait for the claims department to send me directions on how to pay my debt on the rental car damages(only $300), they would then cover the fees for the third party car. After about 21/2 months, they contacted me say that I was breaching the rental agreement and owed $7,000 in damages for both the rental car AND the third party car. ALL CONTACT FROM THEM HAD MY NAME SPELT INCORRECTLY. And not once did I talk...
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★☆☆☆☆
Written on: 14/03/2012
“disgusting service”
I booked a car for p/up at Chch airport, arrived ontime to find office closed. I and a number of others left stranded. Fortunstely Simon at Budget was sympathetic and I hired a car from them. The next day I got a call from someone offering an upgrade as some sort of apology. TOO LATE! I have now hired cars from all the companies at Chch airport. I will recommend people avoid europcar and instead go to a proffesional company. ...
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★☆☆☆☆
Written on: 14/03/2012
“excessive hidden charges, unauthorised credit card charges”
First problem was they supplied the car 2/3 full and charged me €45 for the fuel. It was a small car with a small tank and I later discovered €25 filled the tank to this level from empty. Then a week after the rental, small charges started appearing on my credit card. €5 here, €2 there, €1 there, etc. Small amounts meant to go unnoticed perhaps? I don't know. I contacted visa and they told me the charges had been keyed in. I put a block on Europcar (wont be using them again anyway) and...
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★☆☆☆☆
Written on: 08/03/2012
“Europcar France scam”
DON'T EVER HIRE A CAR FROM EUROPCAR FRANCE. Using BMI Baby website, made a booking with Euopcar for a vehicle from Nice Airport last August (2011). Long queue to collect vehicle (mainly because an understaffed desk was trying to sell additional insurance). We were given the option of returning the car with a full tank of fuel or returning it with a partial tank for which Europcar said they would charge at the market rate per litre for fuel used to fill up OR NOT CHARGE ANYTHING IF RETURNED WITH...
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★☆☆☆☆
Written on: 05/03/2012
“Dont hire with Europcar”
We hired with europcar for 5 days, we expected a VW golf, endned up with a renault. but that was the least of our complaints. we arranged the car to be picked up on the final day of rental. no one came. the following day they turned up the following morning. We thought everything was fine. until i noticed 450 pounds of extra charge the following day. i rang up and asked what this charge is for. The answer was for damages/dents made to the car. Whats strange is that we took out fully comprehensive...
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★☆☆☆☆
Written on: 03/03/2012
“EUROPCAR...WE HAVE A PROBLEM”
When it comes to product quality and customer care from a global company, it probably doesn’t get much worse than this. I am willing to try anything once and when I made a booking direct with EUROPCAR 4 months ahead of my arrival, I believed I had allowed ample time for them to prepare a nice car for a new customer. For several years we’d been making regular trips to Spain to relax and also to work on our house renovation project and, when we collected the car late at night from a dimly lit...
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★☆☆☆☆
Written on: 29/02/2012
“Don't use, pay a bit extra for another car hire company”
Picked up from Dublin Airport - if you want a wait in a long queue to pick your car up and hear rubbish excuses from the only staff member around "short staffed today, staff training day etc" then use this company, my wife is 7 months pregnant and instead of getting another staff member to come over and help, we were told to walk over to Terminal 2 "if we can't be bothered to queue" - was a long walk over to terminal 2!!! if you want a minimum 3 year old car with 100K kilometers on the clock and...
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★☆☆☆☆
Written on: 23/02/2012
“Institutionalised scamming?”
We booked a large estate car via Atlas Choice which was subcontracted to EuropCar At the airport they offered us a car that our luggage wouldn't fit into so we complained. Initially they said there wasn't an alternative, and if we had a problem we should contact head office. After much shouting they 'found' a bigger car. It was grubby and a mirror was damaged. We told them and they amended the form. Luckily I took a photo of the form. 2 days after we got back we were charged €300 for the mirror!...
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★☆☆☆☆
Written on: 23/02/2012
“RIP OFF!!!!!”
I BOOKED A CAR WITH RENTAL CARS.COM.I PAID£99 FOR I WEEK RENTAL INCUDING FULL INSURANCE COVER!.PICK UP MALAGA AIRPORT. VOUCHER WAS IN THE NAME OF INTERRENT FOR EUROPCAR WAS CHARGED AN EXTRA 30.80FOR DIESEL VEHICLE WHICH I DID NOT ASK FOR!COVERAGE PLUS INSURANCE 35EURO! FUEL 74 EURO.! ADDITIONAL DRIVER 17.50 EURO ! PLUS VAT 23.96 EURO !TOTAL 154.46 EURO! OR £132.89 WITH MY ££99 THIS MADE THE 1 WEEK RENTAL £231.89!THE VEHICLE WAS A SEAT ALTEA ESTATE THINK I HAVE BEEN COMPLETELY RIPPED OFF! RENTERS...
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★☆☆☆☆
Written on: 23/02/2012
“Group action required: Buyer Beware read the small print!”
This is no longer about the money, it's about the arrogant attitude of Europcar's Management and staff! In short, a month after returning the hire car my credit card was debited £253.09 for 'additional CDW insurance products' that I did not request and knew nothing about. After several emails to Europcar, I was sent a copy of my signature, agreeing to pay an extra £253 on top of the $309 car hire charge. So they have me over a barrel. My fault as I had just stepped off a 13hr flight it was very...
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Showing 21 - 30 of 389 Reviews
★☆☆☆☆
Written on: 21/02/2012
“Van not available, money not refunded immediately”
Hired a van online to pick up at Streatham. Was sent an email next day to say van wasn't available, but it had cost me £289. Money didn't arrive back in my account after two working days (hired it on Sunday). Emailed customer service. Got a reply saying it would take 11 days to return to my account. Outrageous. Phoned customer service, they said my bank had it in a holding account. Phoned my bank, they said Europcar had it with their merchant bankers, and would be able to refund immediately. Someone...
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★☆☆☆☆
Written on: 17/02/2012
“Europcar are just terrible.”
I booked a truck and a gps on the Europcar website. When I got there they informed me that most of the Europcar's don't rent out gps devices as customers steal them. Why was I allowed to book one then??? I asked if I could borrow a Melways. The said I could get one but I would have to drive into the city to pick it up. Well I just didn't have the time to do that because I was collecting furniture that day and I had a deadline. I was forced to take citilink only to save myself 10 minutes after stopping...
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★☆☆☆☆
Written on: 07/02/2012
“No customer service when facing trouble in the road”
Europcar abandons customer who face trouble on the road, especially if the accident is caused by a taxi. No assistance is provided and they charge your credit card for the full value of their rental car, even for a 3 year old car. Check all seat belts including passenger seatbelts....
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★☆☆☆☆
Written on: 01/02/2012
“EUROPCAR SCAMMERS! DO NOT HIRE FROM THEM! WARNING!”
myself and my husband hired a car for the day, as we were taking the car we asked if we could drop it off out of hours, they replied ofcourse there's a letterbox there just drop the keys off, we also asked what if it gets damaged while parked on your property, they replied that is our problem we are responsible for anything that's on our property. So off we went and came back 6 hours later with the car, which we parked outside their offices (in front of security camera). 7 days later they took 570...
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★☆☆☆☆
Written on: 19/01/2012
“ unexplained charges and appalling customer services”
The car and service at the airport were fine, but then they charged my card over three hundred pounds months after the rental with no explanation. Trying to understand what this charge is supposedly for is near impossible. The customer services send you round in circles, then send you an email saying the charges stand, but still don't give an explanation. Seems like mostly a scam company that also rents cars as a side project. ...
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★☆☆☆☆
Written on: 19/01/2012
“Rip off fuel and airport charges Avoid this company”
I am very disappointed in getting my car at Paphos. I did not book a Kia Picanto which I could have done at less cost I took the next option for a car similar to a Renault Clio which has better features but was given a Kia Picanto instead. They said they upgraded me to a car with aircon but that is not true, all new cars come with aircon now. Anyway I am not very happy about this vehicle after paying the extra for a better vehicle. Also to have to pay airport charges was not quoted and this is a...
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★☆☆☆☆
Written on: 15/01/2012
“Extra charged my credit card after 3 months !!!”
I rent a car in Rome, Italy. They give me a Peugeot 207. The car was average (it was new - 10 000 km, but powerless - even fiat panda seems faster on the road), customer service was poor - their english was very bad. I returned the car, I received the deposit, the things looked ok. After 3 month I get a receip with 150 euro - administrative cost for 3 traffic violation in Rome. My credit card was already charged. The traffic violation was for entering in a restricted area !, I descovered that my...
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★☆☆☆☆
Written on: 13/01/2012
“Extra money for a poor vehicle”
I rented Opel Zafira for a week. I got a car with wrong-fixed steering wheel, so I had always keep it turned to the right. The car had problems with ignition. I had to pay in advance for the full tank of gas (it's very inconvinient if you a planning to drive less than 600km) and was charged twice for the car collection. Now I'm trying to get the extra fee back. The agent suggested me to leave the car at the office instead of a hotel parking. Don't rent cars at europcar! ...
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★☆☆☆☆
Written on: 13/01/2012
“Abysmal”
I never write reviews but felt the need to warn people against using Europcar. Our car was pretty average and sounded like it hadn't been serviced in some time. Apparently, that was the case as it broke down a day later, at which point Europcar were nowhere to be found, not picking up the phone for hours. We were forced to leave the car for the time being as no one knew where it should be taken to. The following day it took about 1.5 hours of haggling with disinterested or incompetent staff until...
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★☆☆☆☆
Written on: 07/01/2012
“Avoid Europcar at all costs”
What a terrible experience we had renting our car from Europcar at Dublin Airport. We booked online in the US and were quoted a price of $420 for 7 days rental. When we went to pick the car up at Dublin airport the counter person said that it would be $884 due to additional costs (no way whatsoever were we told that there may be more costs than the quoted $420). Since we had no other way of getting to my folks house we agreed and went by shuttle bus to a pick-up area around 10 mins away where we...
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Showing 31 - 40 of 389 Reviews
★☆☆☆☆
Written on: 01/01/2012
“Customer service is TERRIBLE at the Airport”
I would never use these again I had a problem with the car Tried to telephone them several times could not get through It seems others have had a contact probldm too Took the car back to the Airport (round trip of over 200 Km) Was told I HAD TO REFILL THE TANK at my own expense and I still had to pay 59EURO to refill on return (( may I point out the cost of fuel at the garages was LESS than 1EURO per litre I had a vehicle with a small 40/45lt tank so ripped off on refuelling charges)) I would get...
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★☆☆☆☆
Written on: 31/12/2011
“Misleading information about cost and terrible service”
Misleading information: Actual Damage Liability was about 15% greater than the amount quoted and confirmed over the phone during booking. Poor service: The Europecar desk at Maroochydore airport was closed and we had to wait 20 minutes before Europecar representative arrived. The proposed contact number did not work. Europecar representative suggested waiting 30-40 minutes before he could check our car when we returned it. No reply to customer’s complaint: I emailed my complaint to Europecar and...
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★☆☆☆☆
Written on: 22/12/2011
“RIP OFF MERCHANTS!”
Europcar are one of the biggest con artists I have ever come across, do NOT give them your bank details. After hiring a car long term for 28 days, my account was debited an extra £94 and £16 on two occasions without authorisation. I immediately phoned them and they said the money was because I wasn`t home when they tried to collect it (which was absolute nonsense) and they would charge me extra for handing it back the next day! On top of that they charged me over £70 for a quarter of tank of...
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★☆☆☆☆
Written on: 17/12/2011
“Fraudulent charges after my trip!”
In March 2011 I paid for a three day rental from Europcar CDG to Sarlat in SW France. When I dropped off the vehicle I told the agent there appeared to be a flat head nail in the tire but the tire was not flat. I did not know if the nail was already in the tire when I picked up the car because normally I wouldn't have noticed it but I wanted to point it out before the next person rented it to avoid a potentially life-threatening accident. The agent estimated the repair price to be 47 euros and noted...
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★☆☆☆☆
Written on: 08/12/2011
“Do not use this company ”
Had taken the morning off to to do some moving. Booked a van with central reservations and payed The full amount of £43.00 and receiving a booking confirmation number I made my way to the branch only to be toldon arrival That they had no van's available in london. I was then told my booking was not confirmed Which seems a little odd as I had payed and received A booking number. I got my refund after many words were exchanged And will never use them again. After all SIXT are much cheaper Please...
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★★★☆☆
Written on: 05/12/2011
“Average only: Need a corporate focus on Customer Service”
After making the booking via rentalcars.com I was slightly worried to read the Europcar reviews! However the experience was okay in the end. Not better than okay. Customer service, customer service, customer service: 1) I tried to call ahead to let them know I'd be late, the phone rang and rang and rang and... ...eventually... ...someone answered (why don't you have a decent system in place for this Europcar?) 2) They didn't have my car in stock, even though I had pre-paid for it. I didn’t receive...
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★☆☆☆☆
Written on: 03/12/2011
“NO CAR!!!!”
Although the software required that I rate the condition and choice of vehicle, THERE WAS NO CAR AVAILABLE OF ANY KIND! I reserved with Europcar (through Expedia) 8 months before our Costa Rican arrival, but they had NO CARS at all! They sent us to another company which charged us $100+ over our agreed-upon price with Europcar (Expedia). This process wasted hours of our first day with the transferring and processing. Never use Europcar again....
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★☆☆☆☆
Written on: 01/12/2011
“"robbed by europcar...."”
we rented a car in florence. due to a late flight we could not check everything. the next morning we discivered that the tyre had a hole. we called and they advised to change the car. when we did, they did not tell anything about costs; everything seemed to be ok. however when we came home they had debited our card with 240 euro (140 for the tyre and 100 euro administration costs). no message, nothing..they just took the money.... until now they did not give any reaction.... ...
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★☆☆☆☆
Written on: 25/11/2011
“Rip off Merchants along with KwickFit”
Hired a car from Europcar. After one hours drive down A1 noted one of tyres was somwhat deflated. Could not find the jack to put spare on and no handbook in car (as usual). Called RAC who helped change wheel and RAC advised to take wheel/tyre to KwickFit to have it cheked out for suspected slow puncture. When I arrived at KwickFit I told them it was a hire car (big mistake). Without consulting me the KwickFit engineer sought authorisation from Europcar for a new tyre. I and the RAC patrolman could...
Read full reviewGuest's response to veen's Review
Written on: 01/12/2011
I had a similar experience: rented a car from EUROPCAR. We discovered a small hole in the tyre and asked for their advice. the asked to return the car and gave us a new one. they did not say one word about additional costs, so everything seemed to be OK...however the debited our card with 240 euro!!
★☆☆☆☆
Written on: 23/11/2011
“RIPPED RIGHT OFF!”
I was told £71 at Norwich airport from there to Portsmouth. I expected £30 of fuel on top. This is for a Corsa. 4 Days later my card is hit for £147.00 for 200 miles and the car was handed in to Portsmouth after only 6 hours. I checked the train fare afterwards, silly me. It was only 26 quid and faster! Europcar are the biggest set of con artists hiring cars. Be warned. STUFF 'EM!!!!!...
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