Europcar Reviews

★☆☆☆☆
1.2 / 5
1004
7% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Europcar - Ask a question now

Media Gallery for Europcar

Europcar
Europcar

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great service, great car”

Written on: 11/02/2017 by sumit.anantwar (1 review written)

I had an opportunity to rent from Europcar in Dec 2016 at Ciampino Airport, Rome. It was a great experience, luckily we got a brand new car, the guys at the counter were also great… Read Full Review

Report this review
★☆☆☆☆

“Europcar london city airport ”

Written on: 08/02/2017 by PorterClay (1 review written)

Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company… Read Full Review

Report this review
★☆☆☆☆

“Europcar beware”

Written on: 08/02/2017 by victorhugo (1 review written)

I rented a small Lancia from Europcar last September for 16 days while my wife and I were on holiday in Sicily. The rental was satisfactory and there were no incidents or problems. We returned the car to Palermo airport where it was inspected by a Europcar agent and the return acknowledgement form was signed without any problems being indicated. Then in December I saw that I had had an extra 270 € debited by Europcar from my credit card. After a lengthy exchange of e-mails and telephone… Read Full Review

Report this review
★☆☆☆☆

“Europcar Portugal - Get their insurance or pay the price !”

Written on: 14/01/2017 by Live2Die (20 reviews written)

I wish I had read these reviews before. I had used Europcar once before in Faro, Algarve, and and bought all their insurance packages. It was costly, but they were the only company open to receive late night flights. I've used other hire companies in the Algarve since and not bought their insurance packages and not had a problem. Then recently I needed to come in on a late night flight again and so used Europcar. Naively mistaking my experiences with the other hire companies for Europcar, I… Read Full Review

Report this review
★☆☆☆☆

“Liars.”

Written on: 10/01/2017 by wrDuffy384 (1 review written)

I phoned them just to make sure there weren't any extra charges. The woman on the phone at Europcar assured me three times that the quoted price was all I would have to pay. When I went to pick up the car they charged me a 16 pound drop off fee. My deposit after two weeks still hasn't been returned. Who needs the grief… Read Full Review

Sumit.anantwar's Comment

Written on: 11/02/2017

Before 2 months, I also had a problem with the deposit. But apparently, the issue was with my bank. After talking with the bank's representative, the deposit was released in 3 working days.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Illegal Upselling”

Written on: 08/01/2017 by Caseye81 (1 review written)

Wife landed at Heathrow at 5am after 13 hour flight from Asia. Arrived at Europcar desk with pre-booked voucher to be smoozed by apparently ultra-helpful assistant. Long story short, was asked if she wanted an "automatic?". Booked Hyundai 5 door hatchback, get given Golf 5 door hatchback. Get back to Asia and I look at paperwork....£90 extra charge for 'upgrade'!!! Contact customer services...."oh no sir, your wife signed and confirmed the paperwork". You mean the densely packed A4 sheet of… Read Full Review

Report this review
★☆☆☆☆

“Please stay away”

Written on: 31/12/2016 by BransonMcCleary93 (1 review written)

I have two bans, 1 for 7 days and 1 for 21 days. No points, both SP. europcar booked it and said it's fine over the phone. Get to local place and do DVLA check and said no sorry, computer system says no. I said ring head office. They said its closed on a Saturday. Fuming. Absolute idiots. No phone number to get in touch with anybody. Gone to Sixt. Cheaper, better car, and they have 24/7 local number to ring and they transfer you to branch in Birmingham to discuss before physically going in… Read Full Review

Report this review
★★★☆☆

“Untruthfull upselling on Car pickup”

Written on: 29/12/2016 by Azul11 (1 review written)

We hired a car from EUROPCAR London Airport and had a few problems First we found the car to hire from a third party site, and got a written quote. About 12 hours later, when trying to take up the offer, we were told the quote was no longer valid and we could have a different deal, at a higher price. We booked at the higher price. On arrival at the EUROPCAR desk at London Airport, we were told we had booked a smaller car than was written on our payment confirmation. We were told the car we… Read Full Review

Report this review
★☆☆☆☆

“Rip-off ”

Written on: 27/11/2016 by Markzammit (1 review written)

Booked a car online with europcar, as their 'special mobile quote' was slightly less than their competitors. That was also 3 months before our holiday. When i went to pick up the car, i was told that the rate booked (and paid in full 3 months in advance) did not cover any form of insurance. So i still had to purchase insurance from the same europcar (as they do not accept third party insurance and driving a car without insurance is illegal). The cheapest insurance cover was 20gbp daily! And… Read Full Review

Report this review
★★☆☆☆

“Europcar Palma Airport, misleading quoting for upgrade...”

Written on: 24/11/2016 by DDholidays (1 review written)

On the 7th October 2016 we attended the terminal Europcar desk to collect our hire car which we had booked & fully paid for in the UK. After a considerable wait (very busy) we were greeted by a female member of staff who was exceptionally friendly & charming. She attempted to sell us CDW insurance but we have annual worldwide cover so declined. She next suggested we upgrade our vehicle as the V W Polo we had arranged to hire was not available, she offered two different makes of convertibles. I… Read Full Review

Report this review
★☆☆☆☆

“THESE POPLE WILL RIP YOU OFF - BECAREFUL”

Written on: 17/11/2016 by imAshworth164 (1 review written)

We made the mistake of hireing a car in Crete through Europcar. We always take out separate excess insurance as it is a fraction of the cost. Expected to pay a deposit but the guy said it was "declined". Turns out he put in an extra '0' and forced us to pay an extra 150 euros… Read Full Review

Report this review
★☆☆☆☆

“Bait-&-switch artist ”

Written on: 12/11/2016 by robertlewlee (1 review written)

Don’t rent a car from these swindlers. I rented a car from Europcar at London Heathrow Airport. First, they said they can upgrade me to a different car for an extra $7 per day, so I accepted the deal. Then they use a bait-and-switch tactic to get me to sign paperwork that resulted in my paying an extra $26 per day. I was jet lagged from the trip so I wasn’t paying attention to all the details on the numerous forms. Second, 2 days after I returned car, they accused me of putting a hole… Read Full Review

Report this review
★☆☆☆☆

“RIP OFF Company”

Written on: 10/11/2016 by DavidAvid (1 review written)

Do not use Europcar! Read the reviews - then go to another company. I will never use them again. I arranged a rental through a third party and purchased extra insurance. When I got to the airport to pick up the car, the guy at the desk said I had no insurance and that I was liable for the full amount of the vehicle should something happen. So he encouraged me to take out additional insurance - which I did. When I was able to I checked with the third party who confirmed I had insurance and… Read Full Review

Report this review
★☆☆☆☆

“They make spurious charge then don't ever reply to you”

Written on: 07/11/2016 by Drake59 (1 review written)

I can’t stress strongly enough how I will never never never ever, under any circumstance use Europcar. If they are the only hire company available in the world, I would buy a new car and abandon it at the end of my holiday, it would be cheaper and less hassle than the charges Europcar take without justification. If you don’t want to buy a new car, get some roller stakes or crawl across the dessert for a week without food or water, all are better options and less stress than using… Read Full Review

Report this review
★★★★★

“Car Hire Manchester Airport”

Written on: 04/11/2016 by Fournier288 (1 review written)

Hired a car at Manchester Airport in October for 4 days.Very competitive prices and agent was very helpful and pleasant with no hard sell on extra insurance - in and out of the office in 5 minutes.Had hired a hatchback sized car but was given an upgrade to a Jeep Renegade which was almost brand new and clean inside and out.Would definitely use Europcar again… Read Full Review

Report this review
★☆☆☆☆

“Rude uninterested extortion ”

Written on: 03/11/2016 by EddieLancaster483 (1 review written)

Glasgow europcar just at along the road from the SSEC branch not that it sounds as if it make a diffence where you go I went into collect & was asked to sign a document saying that there where no dents on the car even thought I wasn't at the car but was told that there was paper work in car if i seen any myself she made no effort what so ever then when I dropped it off they asked me is the petrol full yes then told me just to leave the keys I asked if they where going to check it but no so I… Read Full Review

Report this review
★☆☆☆☆

“Awful experience hiring 3 cars for 1 week at Malaga...”

Written on: 30/10/2016 by Carmend162 (1 review written)

I booked 3 vehicles with Europcar and when I wanted to amend the bookings I was told I would have to cancel and rebook, I did this - although it took ages to return my original payments and when I wrote to query this, it took 4 days to get any sort of response at all. When we picked up the vehicles from Malaga airport on 22nd October - we queued for over 1.5hours, only to be told when we finally reached the desk that the third vehicle wasn't ready and we would have to wait for that also. We… Read Full Review

Report this review
★☆☆☆☆

“Rip off”

Written on: 28/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £75. I will never use them again. Just warning other people… Read Full Review

Report this review
★☆☆☆☆

“Rip off”

Written on: 26/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £50. I will never use them again. When I book online through othercar rental companies I will ensure that europcar are not operating… Read Full Review

Report this review
★★☆☆☆

“2 star service 5 star prices”

Written on: 21/10/2016 by maywalters231 (1 review written)

rented from Europcar before but decided to give them another chance, picked a car up from france ,(perpignan airport) noticed fuel was 3/4 full, policy is full to full, went back to office reported the issue, no problem, just bring back 3/4 full, its ok. fine after my holiday I returned the car 3/4 full as advised,4 days later had a letter/ bill for £25.00 for fuel… Read Full Review

Report this review
overview