Europcar Reviews

★☆☆☆☆
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6.4% of users recommend this
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Latest Reviews

★☆☆☆☆

“Disorganised, dishonest, deceptive, duplicitous,dreadful”

Written on: 13/07/2017

Do not use. Don't deliver on time, lie about why delay, try to charge you for damage which never occured.Take photos of inside and outside of car at start and end of hire!… Read Full Review

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★☆☆☆☆

“Overcharging”

Written on: 03/07/2017 by ReynaldoBateman (1 review written)

I was overcharged by Europcar for a repair so when I read an article in last Saturday's 24/6/17 Daily Telegraph I was so pleased Europcar has been found out!! Read it so it does not happen to you!! Car dirty, windscreen washers did not work, numerous scratches. Disgrace. Customer service useless. Never again… Read Full Review

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★☆☆☆☆

“Disgustingly unreliable”

Written on: 30/06/2017

WARNING please reconsider AGAINST using this company Literally counting on this service, payment was made, the various checks done,dvla check code done several emails with confirmation, user agreement done. everything in order went to get car...... NO CAR...!!!!! nothing else available they said ...QUOTE from staff at collection= " it is annoying but we get this all the time, they take bookings without the car being available because they get commission" Leaving my wife in tears, my daughter… Read Full Review

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★★★☆☆

“Promo code not eorking”

Written on: 27/06/2017 by tmSteele85 (1 review written)

Promo codes are not working some even add cost to the price not reduce it. Im a privlage member too and it's not good service… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 26/06/2017 by 1972Ayers (1 review written)

Interrent part of Europcar. Due to an error by one of their staff in failing to notify reception about our change in arrival time we were informed there was no car for us. That is unless we paid almost 300$ more despite it being their error. Having no choice other than being stranded we accepted under duress on the basis we would complain and ask for refund on our return home. Having sent details to their office we received the reply, you signed the confirmation you get nothing back. They… Read Full Review

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★☆☆☆☆

“Ibiza service apauling ”

Written on: 22/06/2017 by Maci330 (1 review written)

Got a quote the day before off a member of staff at booking office was happy and booked to return the next day to be greated not so by a rood member of staff and price had gone up £70 for rental car was minging and damaged all over thought this was a reputable company but no better than a back street hire firm probably under valuing back street firms their stay well clear of europcar in Ibiza… Read Full Review

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★☆☆☆☆

“Terrible - rip-off”

Written on: 22/06/2017 by 338Cooper (1 review written)

I hired a car from Europcar in Lisbon Portugal for a week. Not only was the car the worst hire car I have ever driven - it kept losing power and had a defective clutch, but they charged me the highest fee I have ever paid for car hire. After an exhausting and late flight, they badgered me into paying for insurance on the car and I stupidly went for it resulting in me paying another 100% on top of what I had already paid. Then, in spite of me pre-buying the electronic toll pass for the car… Read Full Review

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★★☆☆☆

“Dissapointing customer service so cancelled booking”

Written on: 17/06/2017 by Adalynn276 (1 review written)

I booked a Europcar van on line and twice had to chase confirmation because a confirming email never came through- just a notification to complete my booking. The on line support service helped sort this. I then wanted to change the time of pick up and couldn't do this on line A helpful man on the telephone line tried to do it but couldn't either so gave me a number I think of the Streatham branch direct to ring When I rang this there appeared to be no flexibility at all in changing a pick up… Read Full Review

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★☆☆☆☆

“Disgustingly Unreliable Dispicable business.”

Written on: 08/06/2017 by GD AT HOME (1 review written)

Literally counting on this service, payment was made, the various checks done,dvla check code done several emails with confirmation, user agreement done. everything in order went to get car...... NO CAR...!!!!! nothing else available they said ...QUOTE from staff at collection= " it is annoying but we get this all the time, they take bookings without the car being available because they get commission" Leaving my wife in tears, my daughter stranded miles away across the country with her… Read Full Review

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★☆☆☆☆

“Dishonest company practice.”

Written on: 23/05/2017 by Alvand (1 review written)

The agent in Glasgow airport told me the car I rented through Travelocity wasn't ready. She offered an upgrade to get us on our way. I bought damage insurance through Travelocity. the agent lied to me telling me the insurance was not valid. I didn't know better at the time so I accepted Europcar's insurance and a much inflated price. Unknown to me she added theft ins., something about customer choice (don't know what that is), and converted my bill to dollars at an inflated rate. I would have… Read Full Review

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★☆☆☆☆

“Beware - will lie and add additional costs to your rental!”

Written on: 16/05/2017 by Peter_Woolley (1 review written)

Had a car rented for me from Belfast international for a day trip. When collecting was asked for a credit card for incidentals and if the car was returned without fuel. Couldn't charge the card the car was booked with as the rental was pre-paid. Was told I had medium cover and would I like to upgrade to remove the excess - declined as it was only for a day and I wouldn't even be covering a hundred miles on roads I know well. Duly signed in five places the agreement that was waiting for me and… Read Full Review

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★☆☆☆☆

“Unimpressed and overcharged”

Written on: 01/05/2017 by gfKeith500 (1 review written)

We had booked an economy car through a third party called Argus and quoted £393.25 including insurance and GPS for the entirety of our stay. We arrived as scheduled at Perth International Airport, to be told the Europcar clerk, the rental wasn't with them. We then showed the only clerk the email who confirmed the booking. The car had been 'upgraded'. At this point we had been travelling for 36 hours. We pre-booked the car as we just wanted a no fuss collection so we could be on our way… Read Full Review

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★☆☆☆☆

“Unauthorised charges after car returned”

Written on: 17/04/2017

We booked online to collect a car upon arrival in Nice. Booking process was successful. Our flight was delayed and there were huge queues to collect (with every company) and Europcar appeared more efficient, their staff were very pleasant and patient, and after long wait they upgraded us. Return process was well organised but some weeks after our return we found that Europcar had levied an additional unauthorised charge of over £80 to our credit card. They have refused to respond to any… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 14/04/2017 by Payton288 (1 review written)

It's cheaper for a reason! I bought the extra insurance, but they had a reason that it didn't cover the tiny (I have photos) little dent in the back, so I paid more. And now I'm receiving letters saying I owe even more! I won't pay because I DO NOT OWE but I'm going to have to waste a lot of time straightening it out. And remember - I already paid for insurance AND the dent!… Read Full Review

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★☆☆☆☆

“Prepaid reservation not honored - not able to deliver...”

Written on: 12/04/2017 by Conwayrf39 (1 review written)

Prepaid reservation not honored. Here is the explanation from EuropCar: "I have looked into this for you and can confirm although you had pre-paid for the hire. ... the rental station may be short on fleet for that particular day... sometimes they are not able to provide the vehicle at all. " Regards   Escalations Officer Europcar UK Group | Customer Services … Read Full Review

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★★☆☆☆

“Very poor service ”

Written on: 04/04/2017 by Holmes43 (1 review written)

I'm not impressed with Europcar. My car broke down so Mercedes put me in touch with Europcar for a courtesy car. The process from then on was painful... a lady on the phone who didn't have a clue what she was talking about or how to book the car out, long drawn out painful phone conversation to take my details and then when I received the confirmation email some of the information like the length of time I had the courtesy car for was wrong so I had to call again and go through the whole… Read Full Review

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★☆☆☆☆

“holiday ruined! a disaster do not use”

Written on: 28/03/2017 by Mauricio333 (1 review written)

hired a car from Alicante airport drove half an hour to destination with a burning smell. next day drove 10 mins hard to select gears, smoke from under bonnet had car picked up (apparently I burnt out clutch) did go back to pick up other car from airport this was dragging and surging (injectors?) dangerous to drive with a family of seven took car away next day. hundreds of pounds still being taken from bank most recent for 1400 for damage to cars we haven't done even though we took their… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 27/03/2017 by Experiencedcarhirer (1 review written)

Returned car - the very rude woman went straight to a wheel and 'found' a scuff. Only visible with a very right light. Claimed to be unable to supply documents from previous hire period as 'classified' more likely repeatedly use the same sham. DO NOT USE… Read Full Review

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★☆☆☆☆

“Europcar”

Written on: 25/03/2017 by amcfemcf (1 review written)

Car hire via EUROPCAR at Gran Canaria airport, November 2016. I paid 55.46 euros which I was assured was for fuel and would be cancelled when I returned the car full of fuel, which I did. However, the payment was not cancelled. I contacted Europcar. They failed to respond until I reminded them that I had emailed them; I then got a response. This occurred several times until they apologised that I was informed the charge was for fuel but insisted on maintaining the charge. My further complaints… Read Full Review

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★☆☆☆☆

“Stolen deposit”

Written on: 12/03/2017 by Guestsabine (2 reviews written)

I rented a car with Interrent from Muscat airport on February. The person in charge told us that he wouldn't take any money from the deposit as the car was in perfect condition. However, I saw a few days ago that 141,79€ has been taken away. I’m very upset and surprised by this and very much need to get this money back. I totally not recommend you to rent a car with this agency… Read Full Review

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