Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Rip-off ”

Written on: 27/11/2016 by Markzammit (1 review written)

Booked a car online with europcar, as their 'special mobile quote' was slightly less than their competitors. That was also 3 months before our holiday. When i went to pick up the car, i was told that the rate booked (and paid in full 3 months in advance) did not cover any form of insurance. So i still had to purchase insurance from the same europcar (as they do not accept third party insurance and driving a car without insurance is illegal). The cheapest insurance cover was 20gbp daily! And… Read Full Review

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★★☆☆☆

“Europcar Palma Airport, misleading quoting for upgrade...”

Written on: 24/11/2016 by DDholidays (1 review written)

On the 7th October 2016 we attended the terminal Europcar desk to collect our hire car which we had booked & fully paid for in the UK. After a considerable wait (very busy) we were greeted by a female member of staff who was exceptionally friendly & charming. She attempted to sell us CDW insurance but we have annual worldwide cover so declined. She next suggested we upgrade our vehicle as the V W Polo we had arranged to hire was not available, she offered two different makes of convertibles. I… Read Full Review

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★☆☆☆☆

“THESE POPLE WILL RIP YOU OFF - BECAREFUL”

Written on: 17/11/2016 by imAshworth164 (1 review written)

We made the mistake of hireing a car in Crete through Europcar. We always take out separate excess insurance as it is a fraction of the cost. Expected to pay a deposit but the guy said it was "declined". Turns out he put in an extra '0' and forced us to pay an extra 150 euros… Read Full Review

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★☆☆☆☆

“Bait-&-switch artist ”

Written on: 12/11/2016 by robertlewlee (1 review written)

Don’t rent a car from these swindlers. I rented a car from Europcar at London Heathrow Airport. First, they said they can upgrade me to a different car for an extra $7 per day, so I accepted the deal. Then they use a bait-and-switch tactic to get me to sign paperwork that resulted in my paying an extra $26 per day. I was jet lagged from the trip so I wasn’t paying attention to all the details on the numerous forms. Second, 2 days after I returned car, they accused me of putting a hole… Read Full Review

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★☆☆☆☆

“RIP OFF Company”

Written on: 10/11/2016 by DavidAvid (1 review written)

Do not use Europcar! Read the reviews - then go to another company. I will never use them again. I arranged a rental through a third party and purchased extra insurance. When I got to the airport to pick up the car, the guy at the desk said I had no insurance and that I was liable for the full amount of the vehicle should something happen. So he encouraged me to take out additional insurance - which I did. When I was able to I checked with the third party who confirmed I had insurance and… Read Full Review

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★☆☆☆☆

“They make spurious charge then don't ever reply to you”

Written on: 07/11/2016 by Drake59 (1 review written)

I can’t stress strongly enough how I will never never never ever, under any circumstance use Europcar. If they are the only hire company available in the world, I would buy a new car and abandon it at the end of my holiday, it would be cheaper and less hassle than the charges Europcar take without justification. If you don’t want to buy a new car, get some roller stakes or crawl across the dessert for a week without food or water, all are better options and less stress than using… Read Full Review

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★★★★★

“Car Hire Manchester Airport”

Written on: 04/11/2016 by Fournier288 (1 review written)

Hired a car at Manchester Airport in October for 4 days.Very competitive prices and agent was very helpful and pleasant with no hard sell on extra insurance - in and out of the office in 5 minutes.Had hired a hatchback sized car but was given an upgrade to a Jeep Renegade which was almost brand new and clean inside and out.Would definitely use Europcar again… Read Full Review

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★☆☆☆☆

“Rude uninterested extortion ”

Written on: 03/11/2016 by EddieLancaster483 (1 review written)

Glasgow europcar just at along the road from the SSEC branch not that it sounds as if it make a diffence where you go I went into collect & was asked to sign a document saying that there where no dents on the car even thought I wasn't at the car but was told that there was paper work in car if i seen any myself she made no effort what so ever then when I dropped it off they asked me is the petrol full yes then told me just to leave the keys I asked if they where going to check it but no so I… Read Full Review

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★☆☆☆☆

“Awful experience hiring 3 cars for 1 week at Malaga...”

Written on: 30/10/2016 by Carmend162 (1 review written)

I booked 3 vehicles with Europcar and when I wanted to amend the bookings I was told I would have to cancel and rebook, I did this - although it took ages to return my original payments and when I wrote to query this, it took 4 days to get any sort of response at all. When we picked up the vehicles from Malaga airport on 22nd October - we queued for over 1.5hours, only to be told when we finally reached the desk that the third vehicle wasn't ready and we would have to wait for that also. We… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 28/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £75. I will never use them again. Just warning other people… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 26/10/2016 by TroyShields (1 review written)

Rip off. The price I booked online appeared cheap. When I got there they charged me 3 times more than my booking price. All hidden fees. The staff where very rude. They also don't accept specific credit cards to trick you to pay extra excess of 100 euros plus 200 euros for deposit. The car day rental was meant to be £10 but with all hidden charges ended up being £50. I will never use them again. When I book online through othercar rental companies I will ensure that europcar are not operating… Read Full Review

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★★☆☆☆

“2 star service 5 star prices”

Written on: 21/10/2016 by maywalters231 (1 review written)

rented from Europcar before but decided to give them another chance, picked a car up from france ,(perpignan airport) noticed fuel was 3/4 full, policy is full to full, went back to office reported the issue, no problem, just bring back 3/4 full, its ok. fine after my holiday I returned the car 3/4 full as advised,4 days later had a letter/ bill for £25.00 for fuel… Read Full Review

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★☆☆☆☆

“Paphos Cyprus”

Written on: 21/10/2016 by Sloan132 (1 review written)

Preordered a Focus or Simular tried to give us a Nissan Note too small for 4 adults and luggage Too many extras to mention would never use again. Discount for second driver not given Spent hour at desk Kept telling us not on his screen Worst business experance ever… Read Full Review

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★☆☆☆☆

“Greece airport Ripoff”

Written on: 27/09/2016

Unbelievably rude staff that said would charge me for a scratch and a bump I never did. Mr. Theofilos Kesanidis told me maybe somebody did it while the car was parked...and that it was a misunderstanding I had to pay for. This may be the case for the scrath (though I doubt it) but is impossile for the bump. This is a sham and I am extremely outraged. Will escalate this shady procedures to the OCU and EU consumer's office as it is unacceptable. NEVER rent from Europcar again or kiss bye to the… Read Full Review

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★☆☆☆☆

“Queue of 300 people for car rental pickup (Europcar)”

Written on: 14/09/2016 by trochester (1 review written)

Notes Submitted to cartrawler.com at 13.00 on 06 Sep 2016. Sir, Ref: Car Rental Booking made through Jet2.com Reservation 27 August to 02 September; Nice Airport (South of France). Car Rental Booking NoSir, We made the above car rental booking, via Jet2.com, as part of a week’s holiday in the South of France. When we arrived at the car rental desk in Terminal 2, Nice Airport, around 11.00 on 27-Aug, we were confronted by a queue of around 300 people (This is NOT an exaggeration). I reckoned… Read Full Review

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★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

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★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

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★☆☆☆☆

“Horrendous customer service & complete lack of...”

Written on: 05/09/2016 by HJZF2016 (1 review written)

Having planned on renting a car to drive to the Cairngorms from Newcastle our trip was ruined 2 days in because of a faulty car and terrible customer service. Having only driven 250 miles in a supposedly brand new car we were on our was to the Cairngorms when we got a flat tyre. Having call customer services they tried to sting us for more cash at every possible corner, I had to explicitly ask multiple times about extra costs of all the services I was offered including roadside assistance and… Read Full Review

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★☆☆☆☆

“we will contact you in 7 days”

Written on: 01/09/2016 by digster459 (1 review written)

Been promised a call 4 times with my initial complaint regarding their diabolical services. Everytime i am told i will receive a reply in 7 working days. 2 months on... im still waiting for those calls. … Read Full Review

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★☆☆☆☆

“Very expensive options”

Written on: 22/08/2016 by Strickland1970 (1 review written)

The staff are friendly but very aggressive about upgrades, must be on commission. Told upgrade would cost 570 in total instead of 300, not told that would be added to the original 300 for a total of 870+ Asked for Saturday to Saturday got phone call on Friday and said I was late, another 100+. Check the small print and read everything twice. Better still use someone else!… Read Full Review

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