Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Worest Ever”

Written on: 18/09/2014 by Lanas285 (1 review written)

I have paid for every insurance they have online , and when I went to pick up the car they offer additional insurance (take it and you will be fully insured they said) , some one park beside me and slams the door of his car to mine, made a little scratch , in the invoice , they charged me for £277 for the damage !!!… Read Full Review

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★☆☆☆☆

“Responsible 4 hours after drop off - I was in a plane then”

Written on: 17/09/2014 by Europcar_sux (1 review written)

Cairns office!! Shame on you, and also Melbourne office. Returned the car after a business trip of 2 days. The car was unmarked, the employee on sight walked around inspecting it with us, and signed the paperwork, returned in the same condition. We then got on our plan and flew home, but 4 weeks later - received email regarding scratches, pet hair and sand. We emailed Melbourne head office, stating we were on a 2 days business trip, had no pets, didn't go to the beach, and had had the car… Read Full Review

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★☆☆☆☆

“Stunned that a company could be so unprofessional”

Written on: 15/09/2014 by andywilliams99 (1 review written)

With any large organisation things can, and do go wrong. What distinguishes one company from another then is not so much how often they get it right, but what they do to resolve an issue when things go wrong. To that end there are a generally accepted set of rules that most good customer service professionals advocate and abide by. Europcar, in my opinion managed to break all of these rules and in the process managed produce an A-Z of how to get customer service so terribly wrong. I should… Read Full Review

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★☆☆☆☆

“Never hire from europcar”

Written on: 14/09/2014 by sharpshooter1926 (1 review written)

I booked a hire car through easyjet and was told to collect from europcar at Malaga airport. On picking up my car which i had booked for seven days and sighning for it on a blank PDA handheld which i was told to sign for my car,the car was returned seven days later washed and full of diesel which was required and no damage on the vehicle. One week later i get a invoice for a further £200 for a upgrade i had not asked for and can not get any response from europcar, They are getting you to… Read Full Review

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★☆☆☆☆

“Unfair refueling charge”

Written on: 14/09/2014 by HailieAlexander (1 review written)

I refuel just a few kms from the airport and was charged 5 litre of petrol at 2 aud above the current price. I was not given the full amount of fuel I got in the first place. Just simply 'the fuel is full'. They might have lied to me to say that it is full at the first place. On top of that I was charged an admin fees? Just stupid fees they charge for wrongly refueling at 2.5x the current price? Such a bad company. … Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER”

Written on: 09/09/2014 by 304Skinner (1 review written)

Avoid this company at any cost.. I hired a car, returned it with a 7,5 mm scratch: a drunk gardener drove into us in Cornwall in the middle of nowhere.. We chased him, and stopped him, he denied everything and rushed away almost hitting my father.. We didn't have any signal to call the police, the scratch was tiny and looked as if it's in the range of scratches Europcar according to its own brochure doesn't care about.. We were wrong, they wanted the full excess of a 1000 pounds. Fair enough… Read Full Review

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★☆☆☆☆

“disappointed”

Written on: 07/09/2014 by tzHansen118 (1 review written)

one and a half hour wait at check in,no familiarity with car included, unable to use navigation, as no card provided for sat nav usage, therefore two days spent trying to find way around and why we had this problem , had to go for answer to a car dealer, who told us card was not in car so system will NOT work-- NOT HAPPY with service and OR ease of communicating not sure now where car rental is loacted from airport,w are not from the UK… Read Full Review

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★☆☆☆☆

“Dirty Rental Cars and Liars”

Written on: 07/09/2014 by McKay376 (1 review written)

Firstly, many car rental agencies in Italy leave much to be desired in terms of service. You are not greeted and the guy never looks at you while discussing the reservation being made. The rental car's interior or exterior was not cleaned at all. Brown stains on the back passenger doors and windows. Footprints were on the dashboard and doors. Food particles were on the floor in the back of the vehicle. The front grill and windshield were covered with dead bugs. Again, many car rental agencies… Read Full Review

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★☆☆☆☆

“bad Europecar deal, low standard car.”

Written on: 05/09/2014 by gdagon (1 review written)

I ordered SDMR car offering Renoult Laguna or similar, I got Citroen Elisse, this is the worst car I ever driven. Seems like Europcar bought the cheapest car available in the market. I also would not suggest buying this car, never in no conditions… Read Full Review

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★☆☆☆☆

“Poor poor service”

Written on: 05/09/2014 by Aniya209 (1 review written)

I hired a csr in Rome with a mechanical fault that was discovered when we arrived at the destination. It cost me 80 euro's in phone calls to sort out the situation which required me to drive 2 hours each way to get an alternative car. The second car was very poor condition for a hire car. They then charged me for returning the without being re-fuelled. Disappointing customer service all round for there own faulty vehicle. … Read Full Review

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★★★★☆

“RENTING CAR AT LOS CABOS AIRPORT AUGUST 25”

Written on: 01/09/2014 by rosesidhu (1 review written)

AFTER READING ALL THE NEGATIVE REVIEWS ON RENTING CARS IN LOS CABOS I WAS VERY HESITANT TO DO SO. I WENT AHEAD AND RENTED WITH EUROPCAR RENTAL AND HAD MOSTLY A PLEASANT EXPERIENCE.I WAS GEARED UP TO DO BATTLE BUT THE ONLY EXTRA INSURANCE THAT WE WERE FORCED TO BUY WAS THE CDW. MAKE SURE YOU HAVE A LETTER WITH YOU FROM THE CREDIT CARD COMPANY CONFIRMING THAT THEY WILL COVER THIS OTHERWISE YOU MUST PAY. WE HAD TAKEN THE CREDIT CARD BROCHURE WITH US SHOWING THAT THIS COVERAGE WAS INCLUDED BUT THIS… Read Full Review

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★☆☆☆☆

“Take A Photo”

Written on: 01/09/2014 by O'Keefejz443 (1 review written)

My husband recently hired a car through Europcar to pick up at Belfast Airport (this took nearly 2 hours at the airport - even though the booking was made online). He was told it was an old car and there was some minor dents and marks on it but he accepted it. On return to the airport nobody checked the car - just took the keys off my husband. Two weeks after his trip he noticed money taken from bank account by this company - for damage he had caused to car !!!!!!!!!!! The car was only hired… Read Full Review

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★☆☆☆☆

“Taking unauthorised money from our account ”

Written on: 27/08/2014 by MarleyJones (1 review written)

We signed a contract for a car at London Airport with Europcar. We delivered the car back 52 days later as per contract. Money was taken from our account in 2 payments, which added up to the original contract. Only the first invoice was ever given. On arriving home, we found an extra $700 had been taken out. No details given. On ringing up, we were told an error had been made and that amount was put back into our account. The next week, we discovered another $1,560 had been taken out, again… Read Full Review

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★☆☆☆☆

“Europcar Stolen Our Money”

Written on: 25/08/2014 by SeanGallegos (1 review written)

Returned from France 2 days ago and was thoroughly delighted with Europcar France in Lyon booked through RentalCars.Com. We had a super car in reasonable condition and although there were long queues to collect the process was smooth and we had a free upgrade. We were delighted! We filled the car with fuel and returned it a couple of hours before the allotted time and everything was fine. I have now just been rung from my Credit card company asking about a charge made by Europcar this… Read Full Review

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★☆☆☆☆

“Europcar in Adelaide ripped us off ”

Written on: 21/08/2014 by DrBrian (1 review written)

In July, 2014, rented a car for 6 hours to sight-see in Adelaide. After I returned it and returned to my hotel, I got an email informing me the spare tire in the trunk was deflated. I called them, explained to a representative that we never even opened the trunk, and that their staff never checked it either when we picked it up or returned it (with us present). She agreed that it was not our fault and said no further action would be taken. A month later I get a letter from Europcar Australia's… Read Full Review

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Europcar_Sux's Response to DrBrian's Review

Written on: 17/09/2014

I agree, same in Cairns. Returned the car after a business trip of 2 days. The car was unmarked, and returned in the same condition. A staff member signed off on it, but 4 weeks later - received email regarding big scratches. We emailed Melbourne head office, and was told it would be investigated. We assumed that the person signing it off had made an error. 4 MONTHS later, $420 has been taken from my account, with no explanation as to why. I called, they said, due to the damage back in May. I said we had escalated that as incorrect and didn't hear anything back. She said the area manager there had rejected our argument. Terrible service, terrible liars, don't trust them! TAKE PHOTOS. That is your only chance. Australia Europcar, you should be ashamed! :(

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★☆☆☆☆

“They try to rip you off”

Written on: 19/08/2014 by steinsho (1 review written)

I had ordered an Estate Wagon upfront, and paid for this when I picked up the car. I asked the staff if the car I received was big enough for my family with 3 kids and luggage - which she confirmed. When I picked up the car it turned out to be a compact SUV, which was impossible to fit my family and luggage in. When I went back to the office to complain I was told that this was a big car in Italy, and that they did not have any other options. This turned into a heated discussion for 5-10… Read Full Review

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★★★★★

“Fair Play”

Written on: 18/08/2014

I was charged 273 pounds for slight scratch to car I rented in Naples.I complained to head office who looked into it and refunded the full amount.Will give me confidence to use them in the future… Read Full Review

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★☆☆☆☆

“Do not use Europcar they rip you off”

Written on: 18/08/2014 by cherie94 (1 review written)

I hired a car from Europcar on the 4th of august for 10 days so until the 14th. we went to sign the contract on the 4th with someone from Europcar. We payed and signed and the man said the car would be there withing 5 minutes. So me and my partner went back to the room to get our stuff and came down 10 minutes later asked reception for the keys and they said it hadn't been dropped off yet. All morning and afternoon we were checking and they hadn't brought the car until about half 1, 2 in the… Read Full Review

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★☆☆☆☆

“never ever”

Written on: 17/08/2014 by Somerville275 (1 review written)

you get a cheap quote and car pickup and drop off even during weekend.(Selling point) But you wont have anybody to check if everything is fine with the car during pickup and dropoff. But be prepared to receive the bill for a small scratch you did not notice while collecting the car( as nobody checked it in) If you see the review this has been the trend. all the best… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 16/08/2014 by NashHolder (1 review written)

Currently half an hour into what will be a one hour queue in Toulouse airport for a Europcar vehicle Avoid Europcar at all cost… Read Full Review

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