Europcar Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
6.6% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Europcar - Ask a question now

Media Gallery for Europcar

Europcar
Europcar

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Dissapointing”

Written on: 10/12/2014 by MartinVeenstra (1 review written)

Europcar Thessaloniki, Greece: Unlike the other car rental companies, Europcar is reached by shuttle. We needed to wait for the other people who had booked with Europcar. Another downside of the shuttle is that the people that we waited for, got out first and got served first. So all together a bit of a delay in starting our vacation. The rental car never broke down, so that is why I will not give it one star. However.. The car looked horrible. Dents, scratches, and it was dirty. Quite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Prepaid car, got hit with 200% more fees upon return”

Written on: 10/12/2014 by capnhairdo (1 review written)

Booked a Hyundai i20 for a trip from Brisbane to Sydney, Australia, through RentalCars. The car was fine, and we picked it up and returned it without incident, full of gas. The issue was with all the hidden and downplayed fees. We prepaid $198 for this rental. I was aware that there was a $227 charge for returning the car to a different location, which RentalCars.com refused to include in the prepaid cost and said would have to be paid at the depot. Fine. But buried in their terms &… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“London Congestion Charging Cheating ”

Written on: 08/12/2014 by andregmp (1 review written)

Recently, I rented a car through Europcar/Alamo near Victoria Station, London. It was my first time renting a car in London so I made a lot of questions during the rental process regarding car cleanness, petrol and I also asked about congestion charge (especially because they have a sign saying: “Congestion charge? Ask us about it”). So I did it. I asked if I needed to pay something else for congestion charge and if yes, how could I do it? The friendly lady who processed my rental answered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN!!!!!!! ”

Written on: 05/12/2014 by JamieSalazar (1 review written)

Last week I've rented a car from the company named "Europcar" in Wakefield. But 2 days after the check-out I recived from the company a bill with extra-HIDDEN COST FOR the FUEL! well...and no-one told me about that while doing checkin / out. The staff was not at all clear, probably they had the "right" training. Not honest!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Europcar and Holiday Autos”

Written on: 04/12/2014 by JOHP (1 review written)

We had an appalling experience with Europcar Greece with a vehicle booked through Holiday Autos. We booked a 9 seater from Kalamata -they had only a 5 seater, suggesting we travel with our 8 year old on an adult's knee-dangerous and illegal.After 24 hours they supplied a 9 seater, but in terrible condition - smelly, dirty,one door only opened from outside, window catches missing, panels and fairings screwed on, central locking inoperable, rear triple seat row not even secured to the floor and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Credit car charged, no car provided”

Written on: 03/12/2014 by pierrefranck (1 review written)

I prepaid by internet a car in Roma's airport Fiumiccino,took a shuttle to Goldcar's location quite far away(all others firm are located in the airport) They asked for my voucher, my passport , driving licence and credit car. I gave them everything, and they told me: we can't give you a car,your card id debit. I said: there is not such thing like an Infinite Visa debit card, but try these one: I also carry two gold visa. They just said: "computer says no". That was it!! No car provided, no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pierrefranck's Response to pierrefranck's Review

Written on: 04/12/2014

Customer's service of Rentalcar ( I dealt three them by internet) contacted me after I explained the troubles I encountered with Europcar and Goldcar Roma, and they proposed to refund me, what is pretty fair. Good to know.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Extra charges taken without ANY notification!”

Written on: 29/11/2014

That was the first time we had a problem with Europcar. We rented a car in Antwerp, Belgium, and returned it to the parking slot before the opening hours. Only four days after they charged us almost double for a presumable damage we caused! When asked them to show me the pictures of the damage (with the date of our return on it), they did not react. Now still fighting to get our money back-no surprise- they also don't reply! Don't rent a car with them!!!!! When I went to the office the guy told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Double charged and fighting to get a refund”

Written on: 27/11/2014 by Kirkpatrick152 (1 review written)

I booked a car through rentalcars.com and paid in full. On arriving at airport europcar said they needed more information from rentalcars.com (despite saying they get most of their booking from them). They said they would temporarily charge me a full rental and refund it once I got a voucher' from rentalcars.com. I sent them the voucher, about 2 hours after hiring the car. After numerous calls they denied a refund. So I paid twice. Still fighting the idiots. VERY unprofessional and arrogant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Be aware if renting in Dublin”

Written on: 25/11/2014 by gerardmacneill (1 review written)

I travel to Ireland on business often.When you travel around Dublin you use the M50.There is an electronic Toll system , e flow that allows you to pay the 2.55 GBP within 24 hours.Every other rental company I have used in Ireland pays that toll and adds it on to your credit card. Eurocar didn't mention anything about this and about 3 months later I received a traffic violation for not paying the 2.55 fee AND a 38.55 administration fee from Europcar for having to pay the toll " to avoid further… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PLEASE PLEASE AVOID IF YOU CAN”

Written on: 24/11/2014 by Gregorymlbroadway1988 (1 review written)

Right well I hire a car every month to take my partner to her family's house in Birmingham we usually use avis and there normally really good but they had no cars. So we went to europcar the guy at the desk was pleasant enough nothing to rave about. The car was fine had no problems with it we only started having problems once we gave the car back. Baring in mind this is an £41.60 car rental for 3 days my card was charged £151 they added an extra day the car was brought back on time. They also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware of Glasgow Airport Europcar!”

Written on: 22/11/2014 by ConnerHopkins (1 review written)

After paying nearly 300 us dollars ahead for a rental for 9 days, I was told at the desk in Glasgow when I picked the car up I would need a credit card to charge 26 dollars per day for insurance which would be omitted once the car was returned undamaged. I did return the car undamaged and was charged an additiona 535.04 dollars for premium insurance that included coverage for towing, ect. that I did NOT agree to! I was lied to with no way to dispute it being from the U.S. I would not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Poor Service they forced us to drive unsafe...”

Written on: 18/11/2014 by MikaylaMonaghan (1 review written)

We had rented a car from Madrid airport in November. Very next day thieves broke into the car and stole our luggages. We called the police and he spoke to the customer service. europcar service told us that we could change the car with a similar one if we bring the complain report. After spending some time in police department we got back to the Barajas airport, the office was already closed. When we called the customer service they said that there were nothing to do. He told me that we have to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Arrived in Manchester airport on mon 27th oct 2014, to...”

Written on: 16/11/2014 by Dowdall007 (1 review written)

Arrived in Manchester airport on mon 27th oct 2014, to collect a prebooked,prepaid skoda Octavia,returning to gatwick airport the following mon..I was travelling with my wife and two children aged 16 and 13,my 13 year son is autistic.. On arrival at the collection desk,we were very rudely told we had arranged collection for 9am.we hadn't . Our flight wa due to arrive at 7.20,why would we book for 9 am?we had to wait until 9.20 am and finally after witnessing some very distressed customers,one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service and organisation”

Written on: 12/11/2014

My rental was due for a service so contacted Europcar and booked a changed over for a week hence. On the appointed day I had a call saying no cars were available so rearranged it for the following week. On the appointed day I rang to double check the swap over time and they claimed to have no knowledge of my car swap appointment. Rearranged it yet again for this week and guess what? I rang to check swap over time and they said they had no cars available AGAIN! Although I was offered a lower… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Overcharged - No Customer Service”

Written on: 11/11/2014 by Genevieve21 (1 review written)

Two good things - staff at the offices in Edinburgh and Liverpool were pleasant. Car was clean enough. Bad things - believe that we were overcharged and have tried multiple times since July 2014 to obtain from them a copy of the invoice but they refuse to either send it or have such bad customer service that they ignore every contact I make. Car parks are so hard to find!! No instructions whatsoever on exactly what to do and when driving in another country this makes it very difficult. I feel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HORRIBLE AWFUL TERRIBLE !!!!”

Written on: 09/11/2014 by 132Fournier (1 review written)

Do NOT use this company! They are dishonest and charged me four times the amount that my brother was charged using another rental car company for the same amount of time. He also had a larger vehicle. They cannot continue to operate like this as no one will come back and use them again. HORRIBLE EXPERIENCE !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT RENT FROM EUROCAR”

Written on: 04/11/2014 by Porterfieldfm120 (1 review written)

We rented a car form Eruopcar in Los Cabos, Mexico at the airport. We received a car with at least a dozen very bad dents and scratches. We were forced to pay double of what was originally quoted. We forgot our Ipad in the car and returned 5 minutes later to retrieve it. The car had been cleaned out and no one admits to seeing the Ipad. Very terrible experience. Go with a car rental company you trust even if the price quotes is higher. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“touring trip from England to South Ireland”

Written on: 02/11/2014 by accordionmagic (1 review written)

on the 21 September we rented a car From EUROPCAR Redditch, we where given a Skoda Fabria and was given not instruction what so ever about the vehicle, with in two days the car developed engine problems the car was taken away for four days, we had no help or assistance at all we even phoned England and spoke to the branch manager in the Redditch Branch, just to be told its our responsibility to get the car back to England, he did not understand that a tour of Ireland needs a car. Eventually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never again Europcar Nice Airport”

Written on: 28/10/2014 by JohnvL (1 review written)

I was really offended by the way the sales person in Nice Airport handled my reservation and the pick up of the car. Apparently I stood in the wrong waiting line (now I know that "business" means "those who have a Europcar card"; I wasn't aware of that) and this lady did not gently inform me of this, no, she started to be absolutely rude. She started to handle my booking, but with an attitude I could not comprehend. At that moment I had no idea why she acted like I was the worst criminal in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never ever again ”

Written on: 24/10/2014 by Leachvr74 (1 review written)

It all started with a 45 min queue at the Paris CDG office due to a lack of staff. Avis, at the next desk, had three times as many people working with a manager overseeing their operation. OK,deep breath and wait, but then being told the car would be there in 15 mins it arrived nearly 90 mins later. And I was well after the prepaid booking time. The car, only one choice given, had previous paperwork and two magazines left in the passenger footwell, otherwise it was in good shape. Then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview