Europcar Reviews

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Latest Reviews

★★★★★

“Excess Charge Refunded”

Written on: 26/05/2015 by Holmesbr77 (1 review written)

I hired a car at Bristol airport. When I received the invoice a few days later, I was charged for 1000 miles that I had not driven. I immediately wrote to customer service and explained the mistake (even though I had signed the incorrect mileage in the first place). They could easily have said that it was my fault, instead they refunded me the excess amount they had charged. Apart from that the service was very good and the car was new. I didn't have to wait at all, but maybe because I was… Read Full Review

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★★★★★

“Over and above customer service”

Written on: 18/05/2015 by Annabananna (1 review written)

We had booked a car with another car rental company at Edinburgh Waverley station, but when we arrived they did not have the car that we booked, or any other cars available. The Europcar office was right next door, so we went to them in desperation. At first look, they did not have any cars available so we were on the brink of having to cancel our camping holiday. We went outside to decide what to do, and 5 minutes later, the ladyfrom Europcar phoned us saying she had found us a car. After… Read Full Review

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★☆☆☆☆

“very bad company!!!!”

Written on: 17/05/2015 by davidliu (1 review written)

I was charged extra money by them. The company will make you distraction and careless at airport and them ask you sign contract with extra charge. Full of traps when you deal with this company, never use this company, will let all of my friends know and do not let them go to trap again!!!!… Read Full Review

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★★☆☆☆

“Europcar UK - A Disappointment to the Europcar Brand”

Written on: 15/05/2015 by dubaimafia (11 reviews written)

I have used Europcar in Europe on a few occasions mainly because of the price which is lower than competitors because of 1) you have LIMITED mileage & 2) SUPER HIGH EXCESS but if price is a factor you just need to be careful and I have never had any issues with Europcar in the E.U however my first experience with them in the UK was by far from smooth or easy. I rented out of Heathrow airport because they were open 24H and i needed a car very late at night (11pm) anyway arrived at the car… Read Full Review

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★☆☆☆☆

“Steer clear ”

Written on: 13/05/2015

I went to collect the vehicle she said I can upgrade you to a focus it will be more suitable for 4 passengers, I can do this as a one off favour for £10 a day plus if you pay £5 a day you can have fully comp insurance ( I'd already purchased an additional insurance to reduce exces to 250.00 in original £99 ) I said so that's £99 + £30 and she said YES. Rushed me through signing whilst saying it just states what we've discussed, sealed document in envelope gave me a key and said goodbye 3… Read Full Review

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★☆☆☆☆

“Hiring a Car”

Written on: 08/05/2015 by RosemaryDonnelly (1 review written)

Was interested in renting a car, shopping around for the best deal for my rental. The customer service advisor on the phone appeared off-handish, put me on hold to begin with and seemed discourteous. Because of this experience, I decided to go ahead with another car hire company instead… Read Full Review

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★☆☆☆☆

“Total rip off!”

Written on: 03/05/2015 by Rosiepompom (1 review written)

Hi. Ki can't believe how much this crowd will do for cash!!!! My motobility car was in for repair & Evans Halshaw provided a ' courtesy car' from these robbers! I received a letter from them one month after returning the car staring a car parking ticket I had incurred but they'd taken it upon themselves to take £76 from my bank account without my knowledge !!! ( taking away my rights to appeal!) now in hands of T.Standards. Exactly one month after returning.............. They then sent a… Read Full Review

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★☆☆☆☆

“Worst car hire experience ever”

Written on: 30/04/2015 by Jazmyn48 (1 review written)

3 hour wait for the car, incompetent staff, almost impossible to contact by phone. Apalling customer service… Read Full Review

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★☆☆☆☆

“Disappointing !!”

Written on: 29/04/2015 by marcreview (4 reviews written)

The branch in Kings Cross is falling apart. Staff is at least polite, however the computer system is useless. I had booked online and applied for the eReady express pick up. I had to wait almost 30 min anyway. The car was rather dirty and just quickly washed up. My deposit was locked 1 day before without any notice. 4 days after returning the car my balance is still locked. It can take up to 10 DAYS !!! What gambling are they doing with my money ? I returned the car and it was all checked… Read Full Review

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★☆☆☆☆

“Hidden charges and inaccurate website”

Written on: 23/04/2015 by Kyrai157 (1 review written)

I hired a car from Inverness airport over the weekend taking up the online offer at less than £40. I was asked if I wanted the extra insurance of £17 without being told this was per day not for the whole trip. The website claims everything is include such as VAT. I was horrified to discover the day after the trip that my bill came to over £100. I will never use this company again. It's a stupid ploy to annoy customers like this. I fully intended to use them again thinking I'd got a good… Read Full Review

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★☆☆☆☆

“Europcar Croydon”

Written on: 17/04/2015 by melboy39 (1 review written)

After waiting nearly 2 hours to get the car, was shown the car in a dark poorly lit corner, the car was wet after just being hosed down, on returning the car was told I had damaged a alloy wheel and tyre, they charged me £150.00, they was rude un-helpful, and did not want to know. Will never use them again, the Mafia of the car rental world this lot are… Read Full Review

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★☆☆☆☆

“Charged for previous damage & staff made rude comment ”

Written on: 15/04/2015

Europcar (Bristol Airport) On collection staff very polite until we refused the upgrade they were offering. Then turned rude. My husband had to carry car seat himself to car, along with our case, pram and travel cot! No help issued! We had to try to fit car seat ourselves with no instructions. Car very dusty and couldn't do proper inspection before we left. However, didn't appear to be any significant damage to car. Turned out make of car seats have been recalled due to safety being… Read Full Review

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★☆☆☆☆

“We made a trip to Europe which ends TODAY April 14,...”

Written on: 14/04/2015 by Valefras (1 review written)

We made a trip to Europe which ends TODAY April 14, 2015 We traveled from Frankfurt to Italy and back. Everything was WONDERFUL. Except our experience with EUROPCAR FRANKFURT AIRPORT. When we returned our car my husband forgot his camera under the seat. As we were staying in a hotel at the airport we immediately went back to retrieve the camera, confident of finding it. We were SADLY disspointed. The camera was nowhere to be found. And if we thought we would get good attention and service from… Read Full Review

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★☆☆☆☆

“South Africa Billing Problem ”

Written on: 12/04/2015 by Ryker178 (1 review written)

The car was fine, but the bill was not consistent with what was guaranted. So far, I have not received any resolution through customer service… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague!”

Written on: 08/04/2015 by Holly1983 (1 review written)

Dreadful company beware of the excess, as they will not advise you until you collect the car that you have a £1000 excess unless you pay £11 extra per day! I unfortunately got caught speeding by a few miles per hour and europcar deducted money from my bank account 1 month after the hire ended without permission as a penalty for being caught speeding! Absolutely disgusting behaviour. They keep your bank details indefinitely and withdraw money when they see fit. A very angry customer who will… Read Full Review

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★☆☆☆☆

“Worst experience with Europcar”

Written on: 03/04/2015 by DiegoMcDowell1979 (1 review written)

I just had the most unpleasant experience ever with Europcar. I made a reservation for a rental car in Israel and I received a confirmation with the money I paid and the money that will have to be taken as deposit, which is the exact amount of 323.6 euros. When I got to their office in Israel, not only that I was attended by the most rude person ever, but they asked me to pay 400 euros for the deposit instead of the sum on the reservation. In the end they blocked more than 500 euros from my… Read Full Review

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Oldsculler's Comment

Written on: 03/04/2015

I had a similar experience but delivered with lots of blarney at Cork Airport last year. Essentially like you I had booked what I understood was an 'all-inclusive' car rental at a very good price. When I arrived at the desk the list of extras was significnat accompanied by the warnings that the merest hint of a scratch or cut to the tyres would result in a large excess being applied.

I had used Europhire lots of times in France and also in Scoptland without any of this hassle - which I suspect is driven by extra commission payments to the check-in staff. I will never use Europ Car again no matter how attractive the inital quote appears.

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★☆☆☆☆

“car hire”

Written on: 01/04/2015 by liberato (1 review written)

i hired a vauxhall zafira from europe car which seemed like a good deal, when i got back from holiday i found out they had charged me £100 on my credit card, when i checked my emails they had emailed me two days after i had gone away, they said we had ten days to respond but i was away!!, they said i had scratched the car charging me £62.00 and that i hadint filled up up the tank when in fact i had and i hadint scratched the car, their customer service people when i phoned up to complain were… Read Full Review

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★☆☆☆☆

“If you get fined during rental period...”

Written on: 27/03/2015 by adammekla (1 review written)

If you get fined during rental period Europcar will charge you administration fee (for posting your details back to council) which is £36 (more than days worth of their car hire and more than fine itself), but that's not all. If during period of hire you will receive more than one fine, Europcar will charge you for each of those fines. I went twice on bus lane in Reading during one day of hire and Europcar received two fines in one letter (member of their team has admitted that), so what… Read Full Review

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Tempestoso's Response to adammekla's Review

Written on: 04/04/2015

i just got ripped off by this company, go to trading standards

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★☆☆☆☆

“DO NOT HIRE FROM EUROPCAR!!!”

Written on: 24/03/2015 by tb1310 (1 review written)

BE VERY CAREFUL BEFORE HIRING A CAR FROM HERE! I hired a car from europcar Dartford, online had no trouble hiring and taking my money, then went to pick up and was told they would not accept an Indian driving licence, the team leader rather than apologising made excuses, we still do not have our deposit back, no where on their site does it state this, should this question should be asked when booking??? rather than letting you book and turning you down. The story goes on but, I then went to… Read Full Review

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★☆☆☆☆

“Don't hire with this company ”

Written on: 21/03/2015 by 135macabre135 (1 review written)

We hired a car in Italy and when we returned it there was a dent smaller than my fingernail in the side of the car. They told us it would cost €50 ish when in Italy. We received a bill 3 weeks later for £800+. Europcar uk have been useless and told us that we have to take it up with the Italian europcar and they're separate companies. We've taken this to the ombudsman but they can do nothing. The onus is on us to hire solicitors to take it up in Italy. They're a disgrace. They're… Read Full Review

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