Europcar Reviews
Latest Reviews
★★☆☆☆
“Got money from my account for no reason”
Written on: 17/05/2013 by cgrazios (1 review written)
When I got the car at Fiumicino airport in Rome I did not think about checking carefully for exterior damage, the car looked OK and I was in a hurry. The car was left in the Villa Borghese parking for 3 days. When I got it back at the airport they told me there was a scrath on ther front bumper and took 50 euros out of my credit card account. So I paid the price for the rental, the price for the parking (50 euros) to avoid damage, and the proce for the damage (50 euros) that I did not... (read more)
★☆☆☆☆
“Robbers”
Written on: 16/05/2013 by deborahje (1 review written)
Booked car on internet before picking up in Fuerteventura. It was a 'pick up full and drop off empty'. Expected to pay a bit more than it costs at petrol station (usually approx 35 euros), but 89 euros for a Fiat Panda! and we didnt use half of it as we were only there a few days. Total rip off. The fuel cost more than the car hire!! Do not use!!!! (read more)
★☆☆☆☆
“Three times in a row they have taken money from my...”
Written on: 14/05/2013
Three times in a row they have taken money from my account for no reason after my rental. This is nothing short of theft! I'm amazed that a company with such a policy is allowed to operate. Surely there are regulators who should be able to stop this practice? (read more)
★☆☆☆☆
“OVERCHARGING ON FUEL”
Written on: 13/05/2013
This was the second time I had hired a car from Europecar. The first time in Durban and the second in Johannesburg. In both instances I filled the vehicle up before returning it and in both instances they charged me for fuel again. I kick up a stink the first time and they eventially refunded me, but this time they did not as I had lost my fuel slip. Can somebody explain the lodgic in having to pay R143 for travelling 90km in a kia Picanto it does not make sense. Check you bills for... (read more)
★☆☆☆☆
“Robbers”
Written on: 12/05/2013
Rented a car in Leeds, car was fine and had no problems. We returned the car and had to leave it in the carpark and drop the keys of at the desk, tank was full and no damage. A few days later we got charged 75 euro's for damage, there was a scratch on the door. We are sure we didnt damage the car and it could have happened after we dropped it, if it happened at all. There is nothing we can do and I am extremely angry a company can just charge you for anything. I will never ever use Europcar... (read more)
★☆☆☆☆
“Debited my CC with amount I never saw or approved ”
Written on: 10/05/2013 by oferyuval (1 review written)
When I collected the car, I was not aware, neither was I made aware that an additional driver was not included in the booking rate. In addition I was charged 157 GBP for a fine, hardly visible mark on the car's left door. I find totally unreasonable. Although I specifically asked ,while taking the car, and again while returning it, to pay cash, my credit card was charged causing me extra exchange rate expense. I was never asked to approve the invoice, nor the amounts before it was... (read more)
★★★☆☆
“Poor service, great cars”
Written on: 09/05/2013 by Shellyanne81
We hired a car for 4 days to drive around Tuscany. The car was in good condition but had a lot of scratches on it that we had to point out to the staff in Florence as they had signed it off as perfect condition. Upon leaving Florence there was a big marathon taking part in the city and in the street where we picked up the car. It took us 1.5 hours to get only a few blocks due to road closures in the immediate area. The staff at Europecar failed to mention this and I think that is... (read more)
★☆☆☆☆
“Nightmare”
Written on: 05/05/2013
Palermo airport, 4/2013. Car rental costed 400€ at the time of reservation. At the time of pickup, they wanted to reserve 800€ exactly on my credit card. I didn't have enough headroom on this very card. They refused to accept any other means of reservation or modify the reservation. "It's your fault, mister." Sinister kanister. They behaved absolutely inhumane, we had two little kids. They destroyed two days of our holiday. After that, we found a car at a small company in Palermo which... (read more)
★☆☆☆☆
“They will rip you off”
Written on: 05/05/2013 by squeaky1966 (1 review written)
Every was going well, was asked if I wanted to upgrade the insurance at £15 a day for the 3 days down in Bristol. I said no. Found out later on when invoice was e-mailed that I was charged for the extra insurance and since going through their appalling complaints procedure I have been declined any refund as I signed the rental agreement. it was their operatives mistake and I am paying for it. Will take it to the BVRLA at least make sure they spend more than £45 of their time dealing... (read more)
★☆☆☆☆
“Terrible, THEY are STEALING ”
Written on: 04/05/2013 by waarbenjenou (1 review written)
Terrible, THEY are STEALING, dont hier heer, iets à real nightmare, THEY charge an enormeous smout for duel, have sneaky trics. (read more)
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Showing 1 - 10 of 551 Reviews
★★★★★
“Very good service”
Written on: 03/05/2013 by david_2603 (1 review written)
We booked a car from Edinburgh Waverley station for 3 days, and were very happy with Europcar. The lady at the rental desk was friendly and efficient, and upgraded us to a better car. The attendant at the pick-up point was extremely helpful, making sure we were happy with the car and its controls, and was also helpful when we returned, checking the car and taking the keys. We would definitely use Europcar again. (read more)
★☆☆☆☆
“deposit charged for no reason = stealing!”
Written on: 30/04/2013
A month ago I rented a vehicle from Europcar in France. As usual I gave my credit card number as a deposit but paid in cash upon returning the vehicle. No damage was done to the car, the tank was full and we were assured no charges would be made on the credit card. WRONG! I noticed later that I had been charged on my credit card anyway and it's been such an ordeal to get my money back. I have called their head office in Paris multiple times and they've been absolutely useless! I've sent in... (read more)
★☆☆☆☆
“Overcharging”
Written on: 26/04/2013 by Ranvir
I hired a car at Perth Airport on 15 April 2013 and signed an Agreement for a 4-day hire at a package price of AUD 162. I returned the car one day earlier but was invoiced and charged AUD 199 (i.e. AUD 37 more) for a 3-day rental! The invoice showed that the rental period was 3-days and the other invoice items - GPS hire and excess cover - were charged for 3-days only. When I asked Europcar for a refund, they refused, saying this was standard operating procedure! Beware of hiring from... (read more)
★☆☆☆☆
“I'm very dissapointed with the service.”
Written on: 24/04/2013 by ArturoJimenez (1 review written)
booking ref. 437976584 I have been a costumer from Europcar with no problem but this time was a nightmare. Last Saturday (13/04/13) morning we booked a car with your company to be picked up at Manchester Airport . On arrival we were told that we could not be given the car because I failed the address check made through Equifax eIDVerifier and – I am not in the habit of carrying utility bills around. We were told it was not possible to cancel the booking and that we would be charged... (read more)
★★☆☆☆
“DISAPPOINTING - CHECK CAR THOROUGHLY BEFORE ACCEPTING”
Written on: 21/04/2013 by krishspeaks
We picked up the vehicle @ Rome termini station EUROPCAR HIRE and return at Venice aiport. Had an advanced reservation. No one informed that there is a deposit of 300 euros for the car and if the credit card does not work will end up paying cash. This should have been referenced as part of the booking. Pick up timing was flexible as we picked up 2 hours ahead of booking time. The car provided was Fiat Punto which was not clean, no wiper cleaning water, no pick up and the tank was not full.... (read more)
★☆☆☆☆
“Beware Europcar and DO YOU SPAIN”
Written on: 20/04/2013 by petehannay
I recently ordered a car hire through DO YOU SPAIN. As an agent they booked the car through EUROPCAR. The vehicle I ordered was based on the requirements of my family which included my wife, daughter, myself and our six month old grand daughter. This meant that I needed to ensure the vehicle would be large enough to carry 3 suitcases, hand luggage and baby paraphernalia including a buggy and baby seat. The vehicle I chose based on reviews, size and requirements was a Ford Fusion or... (read more)
★☆☆☆☆
“wild west”
Written on: 19/04/2013 by bhensler (1 review written)
booking the car was no problem, just as picking up from the airport in Malaga. Returning the car turned out to be a nightmare, unfriendly people, even screaming because I denied to accept signing for 3 little old! scratches on the frontspoiler. Although I booked a car with full coverage and no coinsurance my creditcard has been debited with an admin fee and a damage surcharge. (read more)
★★☆☆☆
“You need to check the whole car before accepting delivery”
Written on: 17/04/2013 by Jockeyboy11 (1 review written)
We picked up the vehicle @ Barcelona Airport, not the one we had reserved only to find damage not recorded on the doors, had the attendant sign off on it, returned the car to Malaga Airport where the rude attendant accused us of water being present under the spare tyre, as we hadn't checked for this type of damage and we hadn't driven in water we challenged her, her response was that they check the cars thoroughly and this was not there when you picked it up, sorry we had to have the damage... (read more)
★★☆☆☆
“Europcar dissapoints - no surprise.!”
Written on: 15/04/2013 by PaulKay69 (1 review written)
I booked and pre paid for a car in Mallorca on the internet through Rentalcars.com only to find the pick up was with Europcar. I was immediately wary as I had read some bad reviews but I thought I would give them a chance as I had never used them before. On arrival at the pick up desk, as noted on the confirmation as being in airport arrivals, I joined a huge queue where one lonely lady was manning the desk. Eventually another lady came out and walked along the line checking everyone's... (read more)
★☆☆☆☆
“Nightmare”
Written on: 14/04/2013 by Toni321
If you dont want to end up cursing yourself, DONT rent from Europcar, especially in Italy. (read more)
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Showing 11 - 20 of 551 Reviews
★☆☆☆☆
“Appalling service - to be avoided”
Written on: 12/04/2013 by MM1980
I made a booking 10 days ago with Europcar to hire a large van for our house move this weekend. I have just been called by them (less than 24 hrs before the move) and told that they have overbooked and they don't have any vans available for this weekend..... the gentleman I spoke to told me this is not unusual and he had to call 4 other customers today and deliver the same news.... he seemed to expect me to feel sorry for him!!! This is absolutely outrageous customer service and I am now... (read more)
★☆☆☆☆
“Avoid Europcar at all Costs”
Written on: 11/04/2013
In September I booked a rental car for a 2 week holiday in Portugal. I booked through a company called 121 Car Hire (NEVER USE THEM EITHER). The rental was arranged with a company called Interrent who turned out to be part of Europcar (I didn't know this until I arrived there). It was totally chaotic - took 3 hours to collect the car and ages to return it. It's located a little way from the airport but only one 8 person minibus was in use so long waits at every stage. The very worst... (read more)
★☆☆☆☆
“After vast on-line research to find the best deal for...”
Written on: 09/04/2013
After vast on-line research to find the best deal for my recent car hire in Israel I settled on Europecar as it appeared to be the best. Upon arriving I was told that my booking did not include any insurance at all and that if i wanted to take the car I would have to pay double of what I had already paid so that I would be able to drive the car. This car hire ended up costing me more than any of the other car hire companies that I researched would have. Upon returning to look at the terms... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY AT ANY COST.”
Written on: 08/04/2013 by tonybrooks1959 (1 review written)
They appear to be cheaper than other companies but they will manufacture a reason to charge extra, in my case £190.00 for a new tyre which apparently had a screw embedded in it. This was not identified at the time of pick-up but after vehicle had returned to depot. Europcar proceeded to take this amount from my bank account without notice. I repeat DO NOT USE THEM. (read more)
★☆☆☆☆
“Bad!!!!!”
Written on: 08/04/2013 by Jt1880 (2 reviews written)
Original booked with rental cars.com -- for Alamo but serviced through Europcar. They are really bad. My wife booked this for me online. When I got to the agent she told me that the vehicle booked was not available and she would upgrade me for free. I was tired after a long flight and was pick pocketed at Heathrow and I just said as long as it is what my wife booked. I was in an accident that day. I called the # and they told me how the process would go. However the customer service agents... (read more)
★☆☆☆☆
“TERRIBLE experience. We booked a car for our trip to...”
Written on: 06/04/2013
TERRIBLE experience. We booked a car for our trip to Cabo San Lucas through Expedia. When we got to their office in the airport we were told that they had no cars available. They offered to help us get a car through another company but the price was three times more. One star is way too much for this company.I wish I read the other reviews before but I felt safe since we booked through Expedia. Never again. (read more)
★☆☆☆☆
“The price seems low, but I was charged twice in my...”
Written on: 03/04/2013
The price seems low, but I was charged twice in my credit card. Complained to the company, no answer. Complained to the credit company, the company immediately cancel my reservation instead of fixing the billing. Now I am a week away from travel, and have no car reservation and still have a charge of the double charge in my credit card. Staff handling email can't really write English. Company should be ashamed of itself. (read more)
★☆☆☆☆
“Booked a "D" car, got a "B" car...”
Written on: 03/04/2013
Well, there is nothing else to add: Booked a class "D" car, received the confirmation, but got a "B" car... Not at all to recommend (read more)
★☆☆☆☆
“Absolute rip off! don't use!”
Written on: 27/03/2013
Booked the car over the internet, read all the small print and all seemed fine. When I went to pick it up, a deposit of 250 pounds appeared, an extra 10 pounds was required as I only had the credit card part of my licence. None of this was on their website. Then when I went to return the car the office was locked and the staff sat and watched me through the window getting rained on. When they finally opened up I was told I would get my deposit back that day....5 days later-nothing and if you... (read more)
★☆☆☆☆
“Total disapointment”
Written on: 23/03/2013 by romkis
Made a booking online for 1 day only. After few days received an e-mail that said sorry, we do not have a car for you. Said to my self, ok, stuff happens, went online to another branch, made another booking. When when to collect a car, they said wait for around an hour till they get a car for me, than they said my bank statement (that i printed from self service machine in a bank branch) was not good enough for them. So i ended up with no car, 4 hours wasted of my time, a ruined day and a... (read more)
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Showing 21 - 30 of 551 Reviews
★☆☆☆☆
“Europcar are swindlers”
Written on: 22/03/2013
I rented a car via rentalcars.com and the car was from Europcar. We prepaid about 215 EUR for one weeks rental in Spain. The car was undamaged and I even had bought the extra insurance, just in case. Upon returning home, I see that Europcar has charged my credit card an addition 225 EUR for Damages plus they have charged 150 EUR for the actual rental (which was pre-paid). The car was in terrible condition when we got it and I don't even think you would have seen if we had damaged it any... (read more)
★☆☆☆☆
“To rent from Europcar in Cancun, Mexico is a scam.”
Written on: 12/03/2013
We travel to Mexico several times a year to provide health care in remote and very poor areas of Mexico. I don't know why we decided to change from our usual rental agency to Europcar this time. We started out by getting a smaller car than had been promised to us. When we returned the car they decided to find a dent that had been impossible to see during the prerental inspection. They knew exactly that it was there before but not noticeable unless it was pointed out to you. The perfect cash... (read more)
★☆☆☆☆
“Feel like I have been ripped off”
Written on: 12/03/2013 by Marbles2004 (2 reviews written)
I hired a car with Europcar but took out a separate Insurance Policy rather than pay the excessive cost of their own 'recommended' Collision Damage Waiver policy. When the car was to be picked up we were told that a) the policy wasnt recognised by Europcar and that the Visa card we presented for the deposit was not an acceptable form of payment. Our offer of a cash deposit was declined and we were left with no alternative but to pay for a second insurance policy or have no car to leave the... (read more)
★★★★★
“Excellent website, service, and customer feedback”
Written on: 11/03/2013
The website was easy to use and the service was excellent. I booked via Argus Car Hire and Europcar honoured their price as well as my reservation deposit. I reserved and paid for a class A rental, but they were out so they gave me a Daihatsu Terios (not sure which class that is but it's certainly better than A) at no extra charge. The deposit they loaded on my credit card was also less than I initially expected, which was nice. Europcar's customer support is also excellent. I had a query... (read more)
★☆☆☆☆
“Watch out their prices seem low - until you go to pick...”
Written on: 22/02/2013
Watch out their prices seem low - until you go to pick the car up and there's charges for additionals which you have to pay for up front. If we'd have known about these extras we'd have booked elsewhere. They know this. Been many years since we've come across a company as this. Hopefuly their lousy customer service and underhanded behaviour will eventually make them go bust. Nothing to like about their shady dealings - only disgust they think it's OK - just read the comments form everyone,... (read more)
★☆☆☆☆
“Very dangerous to give your credit card details to...”
Written on: 19/02/2013 by Skyred
Very dangerous to give your credit card details to this company!!! DON'T!! They make more money on the dodgy business they do by stealing money from your credit card, many months later you actually have almost forgotten about the service than on the cars they rent! Nearly five months after the car rent I found a charge of 45 euros on my account and when speaking to them they argue it is administration fee??? Admn fee of what? 5 months later? I have now investigated and found out that there... (read more)
★☆☆☆☆
“The worst service ever!!”
Written on: 12/02/2013 by noirpink
Do not rent a car with them!!! We booked and prepaid a car in november for 27th december. Once we arrive in Bozen to take the car.. there was no car for us!!! They didn't help us to solve the problem, they suggested us to take the train!!!!! We are still waiting to have our money back!!!!!! (read more)
★☆☆☆☆
“Horrific customer service ”
Written on: 12/02/2013
Telephoned on a Friday evening to book a car for that evening (for the weekend). I was assured that a car was available to collect from London King's Cross and the person I spoke to was actually very helpful. However, when myself and my partner got to London King's Cross we were told that no cars were available and that the telephone booking service was not connected with the in person service. I was very distressed by this as we needed to be somewhere the next day and had to drive that... (read more)
★☆☆☆☆
“Absolutely Dire. Worst Company Ever. Avoid Like The...”
Written on: 09/02/2013 by alfonzarelli
Hired a car. it ended up costing loads more than we thought. The service was terrible. It would have been cheaper and less hassle to go and buy a second hand car then give it away after we had finished with it. We waited for an hour to get served in the shop and in the end it was just one big rip off that ruined our holiday. To say this firm is awful would be an understatement. Never again. (read more)
★☆☆☆☆
“Won't refund my deposit!”
Written on: 07/02/2013 by Isaac.Rowley (1 review written)
Disgusting service, I was advised I would be able to rent as I was over 19. However I arrived at the airport in Germany to be told I hadn't held my lisence for long enough. No car, lost my deposit. Ripped off by this awful company, will neer use again and certainly will advise against ever going with them. Isaac. (read more)
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Showing 31 - 40 of 551 Reviews
★☆☆☆☆
“ripped off for small scratch on Europecar at Geneva...”
Written on: 04/02/2013
delighted to hire an excellent car from Europecar at a great rate until I returned home to find £450 had been deducted from my credit card for the smallest scratch. I would not recommend you hire from them (read more)
★☆☆☆☆
“Full tank rip off”
Written on: 02/02/2013 by dine892
If you hire a car from Europecar from Funchal Madeira you will be charged for a full tank of petrol and expected to return the car empty. You will be given a contract that is only in Portugese and discover that you have been charged an extortionate amount for this petrol on your return. Europcar's Client Liason is a joke and this company is getting a reputaion for rip-offs. (read more)
★☆☆☆☆
“Deposit reap off”
Written on: 25/01/2013 by PatrickAyeni
I rented a van on Tuesday for a day rental, returned it on Wednesday morning. By now (Friday) I had not gotten my £250 deposit back into my account and I am not sure when it would hit my account. It is only fair that Europcar pays the deposit back with an interest. The funny thing is I offered to pay the deposit in cash so I could get my cash back the next day, they declined and said it must be through the bank. Rental businesses and banks are suspects on these, I called Visa and they said... (read more)
★☆☆☆☆
“The pits!”
Written on: 22/01/2013
I've hired from Europcar in Europe and never had a problem. My rental in Australia seemed fine until I got home and discovered they'd charged my credit card twice leaving me out of pocket by £750. I've enlisted support from Europcar UK to try to get the money back but they tell me that Australia simply won't respond to their requests for information. I see that I'm not the first person to suffer double debiting by Europcar Australia. Accordingly, I will be asking my credit card provider to... (read more)
Corrbeyyy's Comment
Written on: 01/03/2013
just had a bill from europcar for a puncture
£149.37 for parts
£ 76.37 vehicle recovery
£ 27.00 admin claim handling
1st point is kwick fit replaced the tyre i checked there website and conti 215/45v17SPT3 is £128 fully fitted
2nd i did NOT have recovery
3rd admin charging is capitalising on someone's misfortune
i will NEVER rent from them again there rathes oho and ive lost my debit card and have had to call the bank to cancel it so hoapfully they wont be able to debit my account
I mean lets think of it like this £252.74 FOR A PUNTURE i am disgusted
Reply to this comment
★☆☆☆☆
“Fraud - Repairs”
Written on: 17/01/2013
After dropping off the car and asking the Europcar degenerate employee to come out and complete a sign off, he said "is there any damage", my response no. I had carried out a pre inspection with witness before going to the office. 'Ok, so no damage thats fine just leave the keys with us', i carried on to catch my flight happy knowing I left the car back with no damage, I would expect my deposit refunded to my credit card. " weeks later I check my CC balance and find on refund but a... (read more)
★☆☆☆☆
“Car with no petrol”
Written on: 17/01/2013
I hired a car for 24 hrs at Heathrow. Set off down M25 and after 15 miles car came to a halt. No Petrol in car.No warning.Fuel gauge faulty. Rescued by AA.Returned car following morning to absolutely no sympathy. Just discovered my credit card has been debited with three times the rental charge! Stopped off breifly on way through Heathrow and saw manager. Offered me a free upgrade next time I rented at Heathrow!! Will take 10 days to sort he says. Made no mention of amount deducted from... (read more)
★☆☆☆☆
“worst experience of my life”
Written on: 15/01/2013 by tjharris (6 reviews written)
Firstly they said that because weston-super-mere was closer to portishead than bristol the delivery charge plus hire was £100 more than picking it up! NB Bristol is closer - this would appear to be a very clever way to get out of their "offer of free delivery under 15 miles". Please note its not 15 miles from your home, its whether you are in their right catchment area! Secondly, booked a car for picking up. someone then called to say they didn't have the model ordered, so I accepted a... (read more)
★☆☆☆☆
“Danger thieves”
Written on: 10/01/2013 by AleksSh (1 review written)
This bunch of thieves. They will put your life at risk providing old junk and IF you survive they will charge you for "broken parts". Worst experience ever. RUN! (read more)
★☆☆☆☆
“ripe off”
Written on: 08/01/2013 by spacy99 (1 review written)
Rented a car from torino office, drove 120Km, car broke down, they did not give another car, they did not help, we had to go back on or own to the airport and after 3 weeks they wrote of 450euro of my account for the towing costs.... and it was even not our mistake, they have put wrong diesel in it @ europcar, impossible to reach them and impossible to have a refund (read more)
★☆☆☆☆
“Daylight robbery”
Written on: 07/01/2013 by Ragnedda (1 review written)
I wish I had read the reviews on Europecar Rental before ! I have just today returned a car To gatwick airport before flying back to Italy After spending a week in London visiting my relatives. Having a early morning easy jet flight and traveling With 3 children we were anxious to check in, So we delivered the car that had over a 1/2 of Tank of petrol , and was charged 150€ for not Returning it full , my husband not knowing the Airport very well , panicked at the thought of having To... (read more)
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Showing 41 - 50 of 551 Reviews
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Bhensler's Response to Jockeyboy11's Review
Written on: 19/04/2013
Seems we "shared" the same experience with that rude attendant in Malaga Airport : ) It certainly is not possible checking the whole car before accepting delivery. I am under the impression, that this approach is a standard procedure at least with the Malaga location - hopefully only for some cases // water under the spare tyre, I don't believe it //
Jockeyboy11's reply to Bhensler's Comment
Written on: 06/05/2013
Europcar ended up charging us to have the water removed, we will never ever rent a Europcar again anywhere