Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Europcar go to ground if you complain”

Written on: 19/09/2017 by UnhappyWithEuropcar (1 review written)

Received a car with scratches presumably because I paid collision waiver excess premium. Rushed, abrupt checkout - not given a ticket to leave the carpark. No instructions for the satnav. Picked up speed to enter motorway and offside trim came off and flapped wildly. Discovered earlier accident had not been properly fixed. Practically impossible to get through to anyone on the phone. Removed the trim completely. Decided not to let it ruin the holiday and put it in the boot. Complained… Read Full Review

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★★☆☆☆

“MAKE SURE!!!!!!!!!!”

Written on: 15/09/2017 by TiaMcKenzie29 (1 review written)

WE RENTED CAR FROM BERLIN TEGEL AIRPORT.MAKE SURE TO FEEL CAR FULL BEFORE RETURN.WE DROPPED CAR WITH LITTLE LES THAN 3/4 OF THE TANK AND THEY CHARGED US 80 EUROS FOR COUPLE OF LITERS OF FUEL...........ALSO WE TRY TO DISPUTE THAT BUT WE COULD NOT....IT IS A SECRET… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 12/09/2017 by Rostucher (1 review written)

Worst car rental experience we've ever had. We arranged to rent a car from Europcar in France. Our reservation confirmation contain incorrect pick up information. Because we were picking up the car on a Sunday, the pick up location was not at the rental office but at a local hotel, however the confirmation receipt did not reflect this. We took a taxi from the train station in Blois to the address given on the confirmation receipt, which cost us 15 Euros. The office was closed, we waited… Read Full Review

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★☆☆☆☆

“Car hire bureaucracy ”

Written on: 04/09/2017 by YaelRay (1 review written)

We have been sitting here in London City Airport for over an hour queuing to pick up our pre-booked car. There are not enough staff to deal with the business here and those who are on duty display little sense of urgency in getting customers processed and on the road (in mitigation they must be demoralised to see the queue). Hertz and Avis are getting their customers through and on the road quickly . If Eurpcar are not it is down to understaffing and bureaucracy. I would not use them again… Read Full Review

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★☆☆☆☆

“Charged us for their faulty car”

Written on: 31/08/2017 by Ariellal162 (1 review written)

Having hired a car in Paris and noted the scratches on the bumper we drove for an hour and a a half when the entire bumper just fell off whilst we were on a motorway. With 2 children in the car we had to stop at the roadside. It took a great deal of time a chasing around to arrange a replace,ent car at Toulouse airport, even though we weren't actually travelling there. When we returned the car, we discovered we have been charges 1600 euros to repair the car that had fallen apart on us. We had… Read Full Review

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★☆☆☆☆

“Worst Car Hire firm in the World !!!¬”

Written on: 25/08/2017 by PaulSz (1 review written)

I booked online a car for rental from Alghero airport in Mid-June 2017 - I specifically selected a light coloured car, given the very hot June temperatures. When I arrived at the Europcar desk in Alghero airport, I received a cold greeting from the agent. She quickly asked for my credit card details to withhold a further £300 or so, should I have an accident etc. She then handed me the keys to what she said was a dark blue car....I advised her that I booked a light coloured/cream car and she… Read Full Review

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★☆☆☆☆

“Left to suffer in horrendous curcumstances ”

Written on: 20/08/2017 by ESNewt (1 review written)

Driving our europcar hire care at 8.30 am with a 1.5 yr old and 6 year old the car got stock in a ditch when we turned it around and the road crumbled. Called europcar within an hour and again at least 15 times. At 3pm we had still not had a call from a local garage. No call backs were made despite 12 promises of a call back by europcar. We had no water and a loaf of bread. They didn't ask our location until afternoon and seemed to make no effort to help or care. If not for the help of locals… Read Full Review

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★☆☆☆☆

“Absolutely shocking!”

Written on: 19/08/2017 by Grantham146 (1 review written)

I can't stress enough how you should never, ever rent a car from Europcar Athens. Slow, rude and to add insult to injury the car (that they made us wait for more than an hour for) was filthy! No apology, just a stream of meaningless excuses. If you value your time and money, I would suggest avoiding booking your car here. Pay a tiny bit more money and get better service from AVIS. … Read Full Review

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★☆☆☆☆

“stole money rude and racist ”

Written on: 18/08/2017 by boge1967 (1 review written)

I never write reviews, but I have made a exception because I am outraged by this companies outrageous behaviour. I will list there poor performance hired 3 weeks in a row but will never go near them again. 1)they took over £30 out of my deposit over 2 weeks for excess miles when I was well under ,so stole my money 2)was told the van was in a mess when I dropped it off and I would be charged next time if it was left this way again ,but it was cleaner when dropped off than when I got in it… Read Full Review

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★☆☆☆☆

“Do not use this Company”

Written on: 18/08/2017 by Hayes19 (1 review written)

It took over an hour to check in at Ljubjiana airport desk. 2 complaint e mails have not been responded to despite an assurance that a reply would be received within 7 days. At the end of the rental a young man clearly on incentive to find things wrong, went over the vehicle with incredible detail. He found a mark that I could not see by running his hand over the rear bumper. I advised the desk agent that a damage charge was inappropriate and she agreed, yet a charge for over £100! has just… Read Full Review

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★☆☆☆☆

“Avoid Europcar at all cost”

Written on: 18/08/2017

I have rented with them twice. Once in Italy and once in France. Both times I had issues with the billing. In July I returned the vehicle absolutely fully fuelled (gas station right on Marseille Airport property, dropped the car off before they opened BUT when I got the email invoice they added a refueling charge and fuel cost. Additionally the quoted rental rate was not what was advertised on expedia. They make it near impossible to email them without filling all kinds of information into… Read Full Review

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★☆☆☆☆

“Europcar Heathrow - Shocking Service”

Written on: 14/08/2017 by AnnieHouse (1 review written)

Rented a car from Europcar Heathrow and the overall customer was beyond a complete joke. Firstly was upsold a car that did not have a full tank of petrol and when highlighted and brought car back to the office had to request an apology! Secondly after changing to another car discovered 7 days later that the paperwork was incorrect in regard the insurance policy. Had paid for full insurance and this was incorrectly accounted for on the paperwork in spite of paying up front. Had to extend the… Read Full Review

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★☆☆☆☆

“Vile human at the preston, Lancashire branch”

Written on: 11/08/2017 by Sanchezgp483 (1 review written)

booked on line, wasn't told about an address check (otherwise id have supplied another) drove 30 miles to pick up the car after they took my money, to be spoken to be an obnoxious asz hole hes lucky I was with my partner otherwise id have sparked him out. fat horrible overworked PIG. went down the road to enterprise, and guess what? Brilliant service! after reading all these reviews, youd be CRAZY to go near Europocar… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE, VEHICLE DAMAGED BEORE I GOT IT”

Written on: 10/08/2017 by chic85 (1 review written)

DO NOT USE THIS COMPANY Took nearly an hour to get vehicle, when we did get it all along one side was scored and dented as was the back, it was filthy inside, including dog hairs and chocolate on the seat. When I told assistant we were not taking it not only did she do the eye roll but I was told they don't do refunds. It took them nearly an hour to clean it. Did not get shown any controls etc. Phoned customer service to complain only to be told that your not allowed to complain until AFTER the… Read Full Review

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★☆☆☆☆

“Charged for missing aerial and LONG wait for booked car”

Written on: 09/08/2017 by whitstablehere (1 review written)

Arrived at Murcia airport. Europcar has a double sided service desk but you wouldn't know that. There is no organisation in regards to who was next in line - unlike the hire car place next to Europcar which had a ticketing system. The unorganised line meant people were served when they weren't next in line. A long queue and only 2 serving! The girl said there would be someone to look over the car with us - there wasn't AND it was very dark (funny, the other hire car companies car spots were all… Read Full Review

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★☆☆☆☆

“Unauthorised payment taken and appalling customer service”

Written on: 05/08/2017 by Donoghue64 (1 review written)

Hired a car from Europcar when booking my Easy jet flights to Slovenia. Paid in full at the time of booking and was fully covered by insurance. On the day the car was returned, a charge was taken from my credit card. I queried this on the 10.7.17 with Eurpocar, they said they couldn't find my original booking and requested further information which was provided by me on the 12.7.17. Since then there has been no contact from Europcar - Total silence despite me chasing it up every week by an… Read Full Review

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★☆☆☆☆

“Not enough staff, ridiculous 1 hour wait for booked car!”

Written on: 05/08/2017 by Tripmamma (1 review written)

Twice we have booked a hire car with Europcar, once in Edinbrgh and once in Manchester, both experiences have been appalling. Total lack of staff on the desks means a ridiculous wait. When we booked we told our arrival time so find this inexcusable. Waiting for an hour with a toddler after 2 flights is nt a pleasant experience and the car hire place in Manchester doesn't even have enough seats. Sort it out Europcar and get some staff! 8 desks and less than half are manned, in the peak tourist… Read Full Review

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★☆☆☆☆

“the worst car hire firm in ireland ”

Written on: 03/08/2017 by GeraldChaney (1 review written)

terrible staff wrong car stay clear… Read Full Review

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★☆☆☆☆

“Disorganised, dishonest, deceptive, duplicitous,dreadful”

Written on: 13/07/2017

Do not use. Don't deliver on time, lie about why delay, try to charge you for damage which never occured.Take photos of inside and outside of car at start and end of hire!… Read Full Review

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★☆☆☆☆

“Overcharging”

Written on: 03/07/2017 by ReynaldoBateman (1 review written)

I was overcharged by Europcar for a repair so when I read an article in last Saturday's 24/6/17 Daily Telegraph I was so pleased Europcar has been found out!! Read it so it does not happen to you!! Car dirty, windscreen washers did not work, numerous scratches. Disgrace. Customer service useless. Never again… Read Full Review

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