Europcar Reviews

★☆☆☆☆
1.2 / 5
982
7% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Europcar - Ask a question now

Media Gallery for Europcar

Europcar
Europcar

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Queue of 300 people for car rental pickup (Europcar)”

Written on: 14/09/2016 by trochester (1 review written)

Notes Submitted to cartrawler.com at 13.00 on 06 Sep 2016. Sir, Ref: Car Rental Booking made through Jet2.com Reservation 27 August to 02 September; Nice Airport (South of France). Car Rental Booking NoSir, We made the above car rental booking, via Jet2.com, as part of a week’s holiday in the South of France. When we arrived at the car rental desk in Terminal 2, Nice Airport, around 11.00 on 27-Aug, we were confronted by a queue of around 300 people (This is NOT an exaggeration). I reckoned… Read Full Review

Report this review
★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

Report this review
★☆☆☆☆

“Real bad experience with Europcar in Vienna airport. ...”

Written on: 11/09/2016 by GideonLevinson (2 reviews written)

We were flying as family 4 adults and 2 children to Vienna with the intention to rent a car at the airport. We made our car reservation ahead a time to make sure we get a van that will fit our large group. We made similar car reservations in the past in worldwide location with no issues however in the Vienna Europcar we faced a very different situation. When we arrives at the front rental car desk we were surprised to find that our reservation was canceled, WOW, this is a very inconvenient… Read Full Review

Report this review
★☆☆☆☆

“Horrendous customer service & complete lack of...”

Written on: 05/09/2016 by HJZF2016 (1 review written)

Having planned on renting a car to drive to the Cairngorms from Newcastle our trip was ruined 2 days in because of a faulty car and terrible customer service. Having only driven 250 miles in a supposedly brand new car we were on our was to the Cairngorms when we got a flat tyre. Having call customer services they tried to sting us for more cash at every possible corner, I had to explicitly ask multiple times about extra costs of all the services I was offered including roadside assistance and… Read Full Review

Report this review
★☆☆☆☆

“we will contact you in 7 days”

Written on: 01/09/2016 by digster459 (1 review written)

Been promised a call 4 times with my initial complaint regarding their diabolical services. Everytime i am told i will receive a reply in 7 working days. 2 months on... im still waiting for those calls. … Read Full Review

Report this review
★☆☆☆☆

“Very expensive options”

Written on: 22/08/2016 by Strickland1970 (1 review written)

The staff are friendly but very aggressive about upgrades, must be on commission. Told upgrade would cost 570 in total instead of 300, not told that would be added to the original 300 for a total of 870+ Asked for Saturday to Saturday got phone call on Friday and said I was late, another 100+. Check the small print and read everything twice. Better still use someone else!… Read Full Review

Report this review
★☆☆☆☆

“Stay clear from Europcar....Shady bussiness”

Written on: 21/08/2016 by Grazia63 (1 review written)

Rented on line to receive 5% discount. Car was totally paid for before my arrival( 1400.00). Received new card from my bank day before leaving for Italy. Had old card with me to prove it. Europcar refused to honor my contract. They said i would be receiving a refund and they drew up a new contract. They of course didn't have the car I originally booked, charged me significantly more (2800.00)I have returned from my trip and still don't see the refund....asked a representative to contact me… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BOOK WITH EUROPCAR! ”

Written on: 17/08/2016 by Calic338 (1 review written)

I'm a travel agent and I will never book Europcar anymore! Had a really bad experience...rented a car only for a day with 2 colleagues and paid for premium insurance to avoid any surprise! When returned the car at London Heathrow branch they refused to check the car in front of me...as result being charged £60 for a vehicle cleaning with no reasons. Money taken but not even an email sent from Europcar. Wrote a complaint to customer service the day after. Being told smoke occurred in the… Read Full Review

Report this review
★☆☆☆☆

“No Good”

Written on: 15/08/2016

Funny reading this as had an experience a few years ago on our honeymoon of all things. Hired a car through Thomas cook and paid all upfront with the paperwork to prove it. On arrival they asked for a £150 deposit. We thought this odd but paid in good faith. At the end they refused to give it back saying we had not paid a deposit and took no notice of our receipt. After phoning Thomas cook there and then they promised to refund our money straight away so we left it at that. We were lucky I… Read Full Review

Report this review
★☆☆☆☆

“Do not use this shameless company”

Written on: 13/08/2016 by AspenWhite56 (1 review written)

avoid at all costs, we got all the documents they requested and more but when we tried to collect our car they said we had to pass a security test which was 3 questions on our credit score............ one was what bank account did you open 13 years ago??? we have changed banks many times so who knows. they refused to hire us a car and would not give a refund. These guys are idiots and avoid at all costs never trust a company who operates a premium rate number as a complaints line … Read Full Review

Report this review
★☆☆☆☆

“downgraded, overcharged, wrong fees applied, no cust...”

Written on: 10/08/2016 by GrantGauthier162 (1 review written)

No stars would be my rating. Never before had had such a bad experience with a car rental company (and I rent car quiet often). Arrived in Paris and they did not have the type car I had paid for. After a 4 hour wait, was downgraded to a much much smaller car and was not reimbursed for the gross cost difference - plus all the poor treatment. Had to travel France in a mini 2 door compact car with a family of 4 + suitcases for 3 weeks - no leg space for anyone. Tried to switch/upgrade cars is 2… Read Full Review

Report this review
★☆☆☆☆

“Beware of hard sell to upgrade”

Written on: 09/08/2016

We were strongly advised at Europcar (Manchester airport) to upgrade to a diesel car at pounds 15 per day plus VAT on the basis diesel was much cheaper than petrol and we would save lots of money on efficiency also over a 12 day hire. This proved to be totally inaccurate and, in our opinion, dishonest. On return home we finally managed to contact Europcar (this was difficult) and eventually received a terse reply copying the contract we had signed. We accept we were naive about the relative… Read Full Review

Report this review
★☆☆☆☆

“On the booking Europcar stated to bring the Credit or...”

Written on: 09/08/2016 by JohnnyAck (1 review written)

On the booking Europcar stated to bring the Credit or Debit card the car was booked with when picking up. At Beauvais airport Europcar said I HAD to buy the extra insurance because I was paying with a Credit card. Complaining to Europcar they say I signed the form (which was in French) with the extra cost… Read Full Review

Report this review
★☆☆☆☆

“Always extra to pay with insurance”

Written on: 08/08/2016 by Troyw341 (1 review written)

I hired a car from Kingston upon thames. Booked online. when I went to collect car I was advised to take out better insurance which was virtually the cost of the car. I was told I could return the car earlier which I did by 3 days but having paid £250 for the cheapest car I only saved £20!! The couple before had booked online and paid extra insurance but they were advised to pay more to cover tyres and windscreen. To me this insurance is a money maker for them. I will not use Europcar ever… Read Full Review

Report this review
★☆☆☆☆

“Waited over 2 hours with 2 people working out of 16 desks ”

Written on: 03/08/2016 by 266Sparks (1 review written)

20 + families waiting, 16 desks 2 people working waited over 2 hours. Do not use europcar or Keddy. It may seem cheap but not at all worth it… Read Full Review

Report this review
★☆☆☆☆

“Seen cleaner rubbish carts.”

Written on: 27/07/2016 by G.A.D. (1 review written)

Received a Fiat 500X as a hire car while my motability car was in for repair. Before I could use it I had to get rid of a dirty coffee mug that was rolling around in the rear nearside footwell and half a rotten banana from the driver side rear footwell. The exterior of the car was dirty but they did leave me a printed note apologising for the condition of the outside - their pressure washer wasn't working but assuring me the interior had been cleaned. I can only assume they wore blindfolds when… Read Full Review

Report this review
★☆☆☆☆

“RIPPED OFF”

Written on: 18/07/2016 by MoneyTheft (1 review written)

Hired a car at Newquay Airport booking online for £133.92, in long queue to get to booking desk. Asked for an extra day, around £20. First attempt charged for roadside assistance on the form, form returned. 2nd form subsequently omitted the extra day but added an excess at £19 a day which I did not spot in the queue frustrations. Ultimate invoice for £296 which they refuse to rectify despite supply of documentation noting the errors. My son, same booking, same day, same Airport paid… Read Full Review

Report this review
★☆☆☆☆

“Smells ”

Written on: 13/07/2016 by Stanleyc72 (1 review written)

Hired a car from Putney Bridge for 10 days from the off there office stank of mold and mildew,, the wait to collect was long people before us we're huffing and puffing, one guy had to cancel one meeting whilst in the que. our car goes back tomorrow with no damage at all and a full tank of petrol but the whole 10 days we've had the car it stank of petrol we bought air freshener but this did not help our luggage has had to be washed as the smell is in our clothes. Let's see what happens as they… Read Full Review

Report this review
★☆☆☆☆

“Europcar over chraged”

Written on: 11/07/2016 by Khalidbb (1 review written)

I rented a car from them in Salalah airport, Oman. The agreement was for 3 days but they charged me for 4 days. Their reason was I returned the car more than 30 mins after it was due for return. The form I received from them clearly mentioned time out 4pm and time in 5pm yet they insisted their policy is 29 minutes grace period. I have always rented from them be it from UAE or Oman. Never again and I will make sure others don't. A previous experience was bad as well when I rented from Muscat… Read Full Review

Report this review
★☆☆☆☆

“Unsafe car and no customer service”

Written on: 10/07/2016 by 475Ritchie (1 review written)

Rented a car from Edinburgh Waverly and when arrived was told that the Fiat 500 I had selected was not safe for a 'lady' driving on the highways as its a 'city car' and had a really small gas tank - man insisted I'd be scared to run out of gas and pressured me into a larger car, at a higher cost. On my way back from Aberdeen, the hydraulics on the car fail WHILE IM DRIVING and the entire thing stops going completely. I'm lucky to have been able to steer to the curb and out of traffic. Now being… Read Full Review

Report this review
overview