Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Europcar in Adelaide ripped us off ”

Written on: 21/08/2014 by DrBrian (1 review written)

In July, 2014, rented a car for 6 hours to sight-see in Adelaide. After I returned it and returned to my hotel, I got an email informing me the spare tire in the trunk was deflated. I called them, explained to a representative that we never even opened the trunk, and that their staff never checked it either when we picked it up or returned it (with us present). She agreed that it was not our fault and said no further action would be taken. A month later I get a letter from Europcar Australia's… Read Full Review

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★☆☆☆☆

“They try to rip you off”

Written on: 19/08/2014 by steinsho (1 review written)

I had ordered an Estate Wagon upfront, and paid for this when I picked up the car. I asked the staff if the car I received was big enough for my family with 3 kids and luggage - which she confirmed. When I picked up the car it turned out to be a compact SUV, which was impossible to fit my family and luggage in. When I went back to the office to complain I was told that this was a big car in Italy, and that they did not have any other options. This turned into a heated discussion for 5-10… Read Full Review

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★★★★★

“Fair Play”

Written on: 18/08/2014

I was charged 273 pounds for slight scratch to car I rented in Naples.I complained to head office who looked into it and refunded the full amount.Will give me confidence to use them in the future… Read Full Review

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★☆☆☆☆

“Do not use Europcar they rip you off”

Written on: 18/08/2014 by cherie94 (1 review written)

I hired a car from Europcar on the 4th of august for 10 days so until the 14th. we went to sign the contract on the 4th with someone from Europcar. We payed and signed and the man said the car would be there withing 5 minutes. So me and my partner went back to the room to get our stuff and came down 10 minutes later asked reception for the keys and they said it hadn't been dropped off yet. All morning and afternoon we were checking and they hadn't brought the car until about half 1, 2 in the… Read Full Review

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★☆☆☆☆

“never ever”

Written on: 17/08/2014 by Somerville275 (1 review written)

you get a cheap quote and car pickup and drop off even during weekend.(Selling point) But you wont have anybody to check if everything is fine with the car during pickup and dropoff. But be prepared to receive the bill for a small scratch you did not notice while collecting the car( as nobody checked it in) If you see the review this has been the trend. all the best… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 16/08/2014 by NashHolder (1 review written)

Currently half an hour into what will be a one hour queue in Toulouse airport for a Europcar vehicle Avoid Europcar at all cost… Read Full Review

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★☆☆☆☆

“Beware Holiday Autos and Europcar Skiathos”

Written on: 15/08/2014

I hired a car from Holiday Autos who placed the business with Europcar in Skiathos. This was for two weeks from end of July 2014, We were to collect from the airport at 4pm. Firstly our booking could not be found but when eventually located, they appeared to be very short of vehicles. 2 hours later, a battered Suzuki arrived. Every panel was dented, paint laquer peeling off and rust apparent in saeveral places. It appeared that stickers denoting previous rental outfits had been peeled off… Read Full Review

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★☆☆☆☆

“Terrible Treatment”

Written on: 14/08/2014 by Nannygibs (1 review written)

1. They delivered the wrong car to me. 2. When i got the car i asked for it was dirty, full of dog hairs and smelly. 3. They took 2 deposits off me ie£500. 4. When i asked for £250 back (as it made me overdrawn) they told me i will have to wait 10 days. 5. Had to get a payday loan to cover the £250 they took off me. 6. 4 weeks after, lots of correspondence, lots of stress they refunded me the interest from the pay day loan. 7. Still no apology for wrong car, dirty car, taking too much… Read Full Review

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★☆☆☆☆

“Appalling, disorganized, dirty car”

Written on: 14/08/2014 by ThaddeusHolloway (1 review written)

Hired a car from Termini train station in Rome. Despite turning up 30 mins before we could collect the car we waited 45 minutes in the line due to inefficient counter staff who were disorganized, slow & didn't care. They failed to give us a contract & sent us 10 mins walk down the street to collect the car. Upon arrival without a contract, we were instructed to walk back to collect rte contract and told it was out fault. Our car was not ready and we waited 1hr. When it arrived it was an… Read Full Review

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★☆☆☆☆

“Please Read before Hiring - Very poor Service and Quality”

Written on: 13/08/2014 by Barry1965 (1 review written)

Initially I was pleased to discover that I was entitled to a replacement van whilst my van was being repaired. When my hire van turned up, to say it looked a bit beaten up would be an understatement. Missing wheel trims(3) Numerous dents and scratches, and a faulty fuel gauge! Once I had checked over the exterior and interior with the delivery driver everything appeared usable. It was a temporary vehicle so it didn't overly bother me that it was a bit beaten up. However, on attempting to drive… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/08/2014 by becki230578 (1 review written)

I booked a van to move house and when I turned up to collect it there was no van available although I had paid for it! and still 3 days later no refund ! no contact from them ! awful customer service ! never will I use again… Read Full Review

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★☆☆☆☆

“Avoid it at any cost ”

Written on: 11/08/2014 by juvi999 (1 review written)

We rented a car from Europcar Italia in Sicily, and it was the worst decision we ever made. Besides the usual things, like trying to rip you off, give you an already damaged car, we happened to get into a car accident when another driver hit us in the back. Their insurance claim was denied three times due to their incompetence and in the end, the decision was made that we reversed! on the busy street and we were in fault to drive into a car behind us! The fact that a bumper damage was… Read Full Review

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★☆☆☆☆

“Rent at your peril”

Written on: 11/08/2014 by Benjamin285 (1 review written)

Our son booked a Mercedes SLK for 1 day as a gift for his older brother's 40th birthday, from Europcar Edinburgh Airport. Upon arrival they were told that the car was damaged & they were offered another Mercedes at the same price. This was a higher specification, but very sedate. No where near the type of car to enjoy for your 40th. Our son refused. He was told he could go back another day & possibly have the SLK for the day. A bit dissapointing, when his brother asked if there would be any… Read Full Review

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★☆☆☆☆

“REQUIRED ADDITIONAL INSURANCES ON ARRVAL”

Written on: 10/08/2014 by Santino325 (1 review written)

We booked a fiat 500 in Firenze Italy in July 2014. We payed everything in advance on the website so that we wouldn't have to pay anything on arrival. When we arrived in Firenze and went to the europcar office, they said to us that we were required to take the Super Collision Damage Waiver and the Super Theft Waiver, they said it was that or no car. Because we had to get to the montains nearby Volterra, we had no other choice than pay the extra 200 euros they asked for. We delivered the car… Read Full Review

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★★★★★

“A very positive experience”

Written on: 07/08/2014 by Boonboozle (1 review written)

I booked a van with the Orpington branch and only afterwards stumbled on endless negative reviews. I was therefore nervous about the service I'd get....I shouldn't have worried. All went extremely smoothly. I made sure I had the correct ID that Europcar clearly communicated to me beforehand, then had a 1-2 minute wait before I was served. The van was carefully inspected for damage before I took it and so there was never any possibility that they could possibly make up damage and charge me for… Read Full Review

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★☆☆☆☆

“Avoid Europcar rental”

Written on: 06/08/2014 by Fluffy56 (1 review written)

My daughter and I rented from Europcar in Darwin Australia. The worst decision we have ever made. It took 3hrs to actually get the car when we landed in Darwin. The woman clearly had no idea what she was doing and didn't care either. The car we got wasn't the one we asked for...for 3 adults and 2 children a Nissan Pulsar didn't cut it.....not enough room for our luggage. Lucky my daughter was there to meet us for the extra room. The price was different from what we had been quoted and we… Read Full Review

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★☆☆☆☆

“I returned a van rental to the Stevenage branch on...”

Written on: 05/08/2014 by CeceliaWhitehead41 (1 review written)

I returned a van rental to the Stevenage branch on time, but because the person at the counter was busy I was told the deposit would be put through later... I was however charged for an extra day - up to the time they had entered it into the system, not when I returned the van. So, I was given only half of my deposit. Upon complaint the manager denied I had returned it that morning. I was told it was 'my word against theirs'. Still waiting for my refund 3 weeks later… Read Full Review

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★☆☆☆☆

“Overcharged for rental”

Written on: 03/08/2014

Very bad experience. Went to the London Heathrow branch, quoted for an upgrade and told it was not a daily charge. It turned out it was a daily charge and customer service would not help since they claim that I agreed to all the extra charges… Read Full Review

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★☆☆☆☆

“Damage after return”

Written on: 31/07/2014 by iznarf (1 review written)

I rented a car at Europcar in Vienna and got a car, which was obviously used by a heavy smoker before and it still smelled, like you enter an ashtray. Fortunately I could change the car, which then run out of oil, after 400km, it seems, nobody checked.....excuse: "the check is done by an external company and not europcar". as I had planned to return to vienna late at night, I asked what to do with the car and I got clear instructions, to put it into the garage and drop the keys in the… Read Full Review

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★☆☆☆☆

“Excess insurance / front desk scams...”

Written on: 28/07/2014 by Estherm335 (1 review written)

Always check the fine print / total on the bottom of the hire docket... They have just scammed me for $800 (almost as much as hiring the car) by including excess insurance i had already paid for in australia when i hired the car. They included GoZen cover on the bottom of the hire docket without any discussion. Then of course, as i wasn't expecting any additional charges and after 40hours traveling on Eithad, almost an hour waiting in the queue - i signed it...with paying enough… Read Full Review

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