Europcar Reviews

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Latest Reviews

★☆☆☆☆

“Don't ever use this company ”

Written on: 13/04/2014 by 354Fagan (1 review written)

I booked a hire car from Faro airport, I waited an hour to get the car and then was handed the keys no instruction on the car etc, staff are very rude and they charge you for a full tank of petrol £80!! They try and get you to take out extra insurance which is not required, so a car costing £135 nearly doubled!… Read Full Review

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★☆☆☆☆

“Eurocar Hamilton -Glasgow”

Written on: 11/04/2014

Very poor service they tell things but they don't keep their promise. A car was booked for me through a third part, should be delivered between 1200 - 1700 hrs. They did not deliver the car and when I phoned them they said they will do it tomorrow and guess what they didn't even phone so I had to phone them again and the lady said I have the car here for you and will bring it to you house after 1800 hrs but again she never showed up. To be honest I have not experienced anything like that… Read Full Review

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Sabih30's Comment

Written on: 15/04/2014

Meant Europcar Hamilton Branch

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★☆☆☆☆

“BEWARE! Under 25 charged at pick-up NOT when booking!”

Written on: 11/04/2014

On hiring a car with Europcar, Scotland when making the on-line booking I entered all details including my age (24) and was charged £45 with £60 excess and a £30+ one-way fee - all acknowledged and acceptable by me. On pick-up I was then charged another £27.50 a day for being under 25. He actually told me it was £25 which I reluctantly agreed to and then VAT was added. This doubled my car hire cost. A cost not shown anywhere up front and one I had not budgeted for as I thought all… Read Full Review

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★☆☆☆☆

“Cheap car hire? funny story!!!”

Written on: 11/04/2014 by 356Regan (1 review written)

Firstly, the car was great. We got a Volkswagen polo diesel with less than 10000km on it, the car was in great condition, clean and comfortable for a long drive for 5 people. The initial price was 157 euros which was great for us as it was pretty cheap. At the end of it we were all happy and we had a great weekend all thanks to the freedom of having a car from Europcar. But that’s where all the good stuff ends. A few days later when checking my emails and bank statement it turned out that… Read Full Review

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★★☆☆☆

“Rude staff”

Written on: 10/04/2014 by Kempyk262 (1 review written)

My friend and I picked up our car from Munich train station and we waited in que for half an hour to get our car keys as there was only one lady at the desk to serve customers. The car itself (Renault) was great and we got a free upgrade. When dropping off the car in Berlin there were a lot of construction sites and it was difficult to find where we were supposed to drop off the car. After driving around a bit we decided to ask at the counter how to get to the car park. The map was pathetic and… Read Full Review

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★☆☆☆☆

“Terrible customer service and lots of hidden cons”

Written on: 08/04/2014 by benboniface (1 review written)

I am moving from Tonbridge to London and need the largest van I can drive on a standard license as I want to get all of my stuff transported in one go. I had 2 questions that I considered to be pretty straightforward and that I would expect a van rental company to be able to answer without any problems. The first was how big the van was and the second was what I could drive on my license, I will explain the process I had to undertake to discover these answers. I initially booked an "Iveco… Read Full Review

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Benboniface's Response to benboniface's Review

Written on: 08/04/2014

Also worth noting is that their link to the award they won for "Europe's Leading Car Hire" at the "World Travel Awards" returns a 404 page not found. Could just be an innocent mistake but forgive me for being sceptical after my experiences.

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★☆☆☆☆

“Hi everyone! We'll about a month ago iv booked in a...”

Written on: 05/04/2014 by Santiago331 (1 review written)

Hi everyone! We'll about a month ago iv booked in a car from europecar on the net for one day from Lyon to bourg at Maurice in France.. I looked at the fee at the web and it was for 54€.. I said ok that's normal..we'll I got to Lyon and went to took the car and there they asked for safe deposit which is normal action for car rentals company's.. Iv returned the cat the day after which was told me the safe deposite will gonna get back to me the day it happened.. It's been 2 weeks and… Read Full Review

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★☆☆☆☆

“Its representatives are totally unreasonable,...”

Written on: 02/04/2014 by urMartinez1946 (1 review written)

Its representatives are totally unreasonable, incompetent and unwilling to help. Their policy regarding proof of address absurd. I was refused the rental because none of the following served as a proof of address: 1. Last month council tax bill 2. Last month internet bill 3. Five-month-old water bill 4. Five-month-old electricity bill No other car rental company that I know of asks for a proof of address. Council tax bills are universally accepted as a proof of address in the UK. Europcar… Read Full Review

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★☆☆☆☆

“Ripped Off completely”

Written on: 02/04/2014 by PFox109 (1 review written)

Do NOT hire from this operator. Brought my car bak to Geneva is perfect condition only to have the operator suggest the car had a dent and scratch - no sign what so ever of damage - even had this confirmed by a bystander who could see no damage. I took a photo to confirm my position in the company of the operator and bystander only to find that my card had been debited for £469.00 two weeks later. Keep well away from this outfit and use a reputable company like Hertz… Read Full Review

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★☆☆☆☆

“RIPPED OFF”

Written on: 01/04/2014 by GrandBofTarkin (1 review written)

I'll keep this simple. DO NOT use Europcar. If you decline to pay the extortionate fees for excess insurance then drop off at an unmanned location (out of hours) they WILL rip you off for damage. Did it with us to the tune of over a thousand quid. I know the car was perfect without even a scratch as I babied the car the whole time. Whatever car rental place you use don't become a statistic like us and take pictures, etc. Alamo / Europcar are corrupt as they come. Ruined our trip!!… Read Full Review

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★☆☆☆☆

“Awful service customer service and misleading website”

Written on: 30/03/2014 by KinleyKenney (1 review written)

After paying extra to have a fiat 500L as opposed to an Astra I got to the Preston branch and received an Astra. This was only the start. I had initially selected to pay extra for unlimited miles as I knew I would be travelling a lot further than the default 300 miles. However it seems that when I chose the 500L it automatically set the option back to the default mileage although I didn't even receive the 500L! This meant that after paying the initial £40-£50 to hire the car I had to pay an… Read Full Review

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★☆☆☆☆

“Ruined the weekend, had to go somewhere else”

Written on: 28/03/2014 by tdah1986 (1 review written)

Can't believe what they did to us. On the day of pick-up, we rang to see if we could pick up 2 hours earlier, and the person at the Lewisham said: "Oh we can't supply the van you ordered - will a smaller one do?" NO, it won't do. Thanks for not trying to tell us beforehand. Absolutely ruined the weekend's housemove. Pathetic, useless, poor service, incompetent - doesn't really do their stupid little outfit justice. In sum, do not pay, trust, use, speak or even think about this shoddy… Read Full Review

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★☆☆☆☆

“Read Contract With Care”

Written on: 21/03/2014

Do not rely on the manager to go over the charges and rental contract. They are very focused on selling you extras and will sneak in any charges that you are not aware of. We were charged a second driver charge of 8+ GBP per day but were never told that there was a charge. We had declined any insurance coverage and a GPS, so the managerwas ver aware that we did not want any "extras". Yet when he said will ther be any additional drivers he did not indicate there was an extra chrage. We had… Read Full Review

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★☆☆☆☆

“Do Not Use Europcar!!!”

Written on: 18/03/2014 by ScubaSimon (1 review written)

Booked and paid for van hire online, arrived at the depot at 8am as arranged and was told there was no vehicle available! The assistant then suggested that we called back around 1:30 to see if they had a vehicle. When we asked for a refund he said he couldn't arrange one and that we would have to call customer services (he wouldn't pick up the phone on the desk in front of him to do this!!). We obviously went elsewhere and had a totally different experience… Read Full Review

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★☆☆☆☆

“Don't use!”

Written on: 12/03/2014

Last year my husband and I booked a trip to Scotland with another couple from England.. We had rented a car to be picked up in Glasgow from Europcar. This was arranged through our Canadian travel agency . We had paid for a car that would be suitable for 4 people however when we got to the rental agency we were told that the car we would have was not the one we had paid for and with some confusion we had to pay for an upgrade.. On the second last day of our trip we were travelling through the… Read Full Review

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★☆☆☆☆

“NEVER RENT A CAR FROM EUROPCAR IN FRANCE”

Written on: 08/03/2014 by kcWhalen1981 (1 review written)

I have had an awful and expensive experience with this company. Firstly the car I picked up at Lyon airport had no tax. The police stopped me and cautioned me so I could not drive it. Trying to sort it out with the office was impossible, even the phone numbers on the paperwork was wrong. Eventually the uk office of Europcar contacted the French office on my behalf. When a snow blower covered a line of cars including mine with ice and snow the window smashed. The emergency helpline was almost… Read Full Review

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★☆☆☆☆

“the worst service ever, basically been ripped off”

Written on: 06/03/2014 by mealey (1 review written)

Hired a car for 2 years spent over £12000 with europcar, was overcharged several times and never reimbursed, i changed to another hire company and when i did £1000 was taken from my account. No one who worked there had a clue and i was told numerous reasons why the money had been taken currently in dispute, rude and incompetent staff, do not use europcar!!!!!!… Read Full Review

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★☆☆☆☆

“absolutely bad car rental company So disappointed!!!!”

Written on: 28/02/2014 by anasshab (1 review written)

I booked a car online for 17 days, when I got Cairo airport I went to Europe Car office and sign the paper work, guess what??? They didn't have any car ready, the employee there offered me a car with expired registration when I asked him for another valid car he said this is the only car they have and said take it or leave it!!! Till now I am working to get my money back and I had to dispute The charge through Citi card, because Europe car refused to refund my money. So disappointed!!!!… Read Full Review

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★★★★★

“Everything went smooth”

Written on: 26/02/2014 by towlie (1 review written)

Fiat 500 / Bologna Airport / Apr 2013 / rental for 8 days It was my first car rental ever in my life and to be hones I was a little nervous. Everything went super smooth. The car had some scratches which we noticed only a few days into our trip. We thought we would have to pay for those as they were not mentioned anywhere in the contract but all was fine. They've only checked the fuel gauge. The car was almost brand new. It had done 2000km when we took it and 3500 when we left it, and the model… Read Full Review

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★★★★★

“Friendly and reliable”

Written on: 20/02/2014 by Thyme (2 reviews written)

Rented a van to help my son move. Got a brand new one. Great experience no trouble on returning, no hidden fees, good customer service. Maybe not the very cheapest rate but no worries after bringing it back counts for something in my book. I have experienced otherwise with cheaper companies like Avis and Autobarn. Will definitely use them again… Read Full Review

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