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| Value for Money | 3.3/10  |
|---|---|
| Overall rating | 3.4/10 |
Full review by
Guest.
on 13th Jul 2008
User Rating : 0
Respect :
0
Absolute joke, waited 4 hour for a vehicle to not show up ended up having to catch public transport home on Saturday at 4pm. So in future I will not call National I will call a cab.
Guest.'s review and ratings | 36 words
Review by
mrnick1234567
on 4th Jul 2008
User Rating : 4
Respect :
0
Have rented from National / Citier in France a number of times.We were late for one flight back and didn't have time to refuel the car, I didn't realise just how much they charged for it - £77 for half a tank.
mrnick1234567's full review | 59 words
Review by
pjm2607
on 2nd Jul 2008
User Rating : 8
Respect :
0
Had a vehicle from national on the Sunday by Wednesday found the horn wasn`t working, took it to the local depot and was told to go and ring AA.
Eventually spoke to customer service and they were only bothered about the tank not being full and wanting a litre for petrol. Eventually given smallest car in the world until bigger one was available. Was given bigger car next day and spoke to customer service. We were instantly refunded fuel cost and investigated problem. Was given her extension numbe ...
pjm2607's full review | 154 words
Review by
Guest.
on 15th Jun 2008
User Rating : 0
Respect :
0
Avoid at all costs.
Guest.'s full review | 91 words
Review by
left foot
on 10th Jun 2008
User Rating : 0
Respect :
0
I booked a car online for the weekend using the internet pre pay facility, the rate was £45. When I came to collect the car I was told that there was a rental extension charge, even though the pickup and drop off times were exactly the same as I requested online.
The rental extension charge pushed the price to nearly £70, so an increase of more than 50%. When I asked about this I was told that customer services were closed and there was nothing I could do. So I cancelled the car re ...
left foot's full review | 187 words
Review by
musclewagon
on 29th May 2008
User Rating : 1
Respect :
0
Really poor service. We live in Florida USA and booked an automatic for two weeks at what we thought was a good price. We landed at the airport in Belfast, went to the rental desk where we were told "sorry we don't have any automatics" this was bad as only I can drive a stick shift, my wife never learned how to. So we were told we would get an auto the next day, but we didn't, nor did we get one for the two weeks! That € s not all, at the end of the first week, the car started to miss and chug. ...
musclewagon's full review | 396 words
Review by
Chris99911
on 3rd May 2008
User Rating : 0
Respect :
0
In my experience what a shockingly bad, company! I booked online for a 10 day car hire in March 2008 with National Car in Panama City. Their online price was a fantastic $210 or so. When we picked the car up we were told that actually the price was about $490 - no proper explanation as to why there was such as huge discrepancy other than we'd booked through the global website rather than the Panama specific site. Needless to say we weren't very happy. The final price was more than double the p ...
Chris99911's full review | 104 words
Review by
malk59
on 21st Apr 2008
User Rating : 7
Respect :
0
Booked a car from Lyon airport National Citer in March via Holiday Autos. I had a confirmed booking. Had all paperwork completed, arrived at the car hire and we were off, complete with a set of snow chains as prev booked within 15 - 20 mins. The car was well prepared, the staff helpful (I speak reasonable French) and no probs at all. The hire centre was busy when we returned the car and so there was only a verbal exchange that the car had not had any damage and that the tank was full etc. I was ...
malk59's full review | 185 words
Review by
makki
on 16th Apr 2008
User Rating : 0
Respect :
0
I reserved and paid my rental car over the web 2 weeks before my intended rental from National at Munich airport in Germany. After arriving at the rental desk I handed over the required documents (passport, driver's license, credit card). The staff took over 1/2 hour to tell me that they would not rent me a car. They also could not tell me a reason why, only saying their headquarters and Europcar's HQ (the company owning the cars) does not let them.
All of this being at Easter there were no c ...
makki's full review | 150 words
Review by
rec
on 1st Apr 2008
User Rating : 0
Respect :
0
Hired car from National at Toronto Airport for a 2 week holiday-luxury car booked/payed for via website. On arrival after a long flight from Heathrow with 3 young children, no car as booked available-tried to sell us a premium car( cheaper ) without refunding the price difference. Eventually after being left standing around in the car park for an hour or so ( seemed a lot longer with 3 tired and irritable children!) we asked whether we could hire the Ford Escape (4/4). This being the same weekly ...
rec's full review | 275 words
Review by
traveler211
on 14th Nov 2007
User Rating : 0
Respect :
0
Incompetent.
Instead of charging my credit card (which I told them to do), they decided to take my balance to collections. When this was done I had not received any written communications from them just a call from a collections agency.
This company is horrible, you're better off using mass transportation or walking.
traveler211's full review | 53 words
Review by
Pilar
on 12th Sep 2007
User Rating : 8
Respect :
0
It was the first time we hire a car and chose National because it was the only one on this side with good reviews. They deserve the thumbs up, they are helpful, quick and fair. Their prices are very competitive and I recommended them to any one.
Pilar's full review | 47 words
Review by
victorm
on 11th Sep 2007
User Rating : 0
Respect :
+1
In August of 2007 I arranged a car renting in Ofran Holiday Company with their supplier National/Alamo Car rentals. I picked up the car at Flughafen Erding Muenchen office of the company (Munich Airport).
After the trip, we came to the Airport in advance and filled up the car tank at Agip Gas Station at the Airport area. I filled up 17.21 liters: the tank was full. We made a light meal at the same station and in half an hour dropped off the car on return car area giving the keys to a driver who ...
victorm's full review | 228 words
Review by
akbara
on 10th Aug 2007
User Rating : 2
Respect :
0
Would never use them again, even if they were 'apparently' the cheapest.
akbara's full review | 56 words
Review by
Ozymandias
on 3rd Aug 2007
User Rating : 9
Respect :
0
Very good service. Thoroughly recommend. As always, read the terms and conditions carefully and there'll be no hidden charges. Simple.
Ozymandias's full review | 27 words
Review by
MisterHoppy
on 12th Jul 2007
User Rating : 3
Respect :
0
Car in good condition. Quick service. But poor explanation and acknowledgment of additional charges. Extra insurance for £39 was added to my weekend rental, which I didn't ask for or want. This wasn't explained at all, I was just told "sign here". I'd advise anyone to check the forms very carefully before you sign.
MisterHoppy's full review | 111 words
Review by
shlafy
on 7th Feb 2007
User Rating : 0
Respect :
+2
We travel to Florida every year. Every year I look into renting a car. I always take the car where I'm given the best quote. I have a membership to Entertain Rewards, so I always have some kind of coupon. This time, National car rental was the cheapest quote. I got a free weekend day, and I was quoted $70 for a three day rental. On the confirmation there was a line that said that the coupon has been applied and gave a code for that coupon. After I booked the car, the confirmation paper sa ...
shlafy's full review | 300 words | 1 comment added.
Review by
dreve
on 12th Jan 2007
User Rating : 3
Respect :
0
Never ever rent from them, they make money by taking your deposit and put it in their bank!
dreve's full review | 46 words
Review by
turtle
on 18th Nov 2006
User Rating : 0
Respect :
+1
I got an online quote from National Car Hire (also trades as Alamo Car Hire) in the UK. The online quote was for a total amount of 356.50 pounds. Upon pick up of the car they added an amount of 107.31 for Mastercover, plus another 200 pounds for insurance, plus a tank of fuel. So the original online quote of 356.50 suddenly came to 717.98. Yikes...More than double.
Upon returning the car and receiving the invoice, they took off the 200 insurance (because of no damage), but I was still cha ...
turtle's full review | 164 words
Review by
ddcarroll99
on 22nd Aug 2006
User Rating : 10
Respect :
0
National is a good company that gives you good value.
ddcarroll99's full review | 93 words
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